James Stelling

Island Fertility

Rated 8.7
Strongly recommend: 72%Neutral: 9%Don't recommend: 18%8.7
72% strongly recommend
10 reviews
Humanity
9
9
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.6
8.6
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.7
7.7
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.1
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
SUNY
Residency
SUNY

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
James Stelling works at

Island Fertility
Rated 9.5
Strongly recommend: 80%Neutral: 20%9.5

At 1 office

Commack
500 Commack Road
Commack, NY 11725
(631) 638-4600
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6 patient reviews filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 25 - 26
1 IVF
Male Factor
European
Income $100K - $199K
Business Executive
Strongly Recommends
Strongly Recommends
Successful
Dr. Stelling is extremely knowledgable and very patient. He has no problem answering as many questions as you have and explains things thoroughly. He does not have a big ego and therefore has no problem with you questioning your treatment plan. If I had any urgent needs he would always respond quickly to me via phone call or email. Throughout my process he has always been kind, reassuring, positive and empathetic...
The nursing staff [at Island Fertility] was very compassionate and always promptly returned calls and emails...All monitoring appointments were typically in the early morning-early afternoon...The clinic is very well run, well staffed and clean. The clinical staff such as the doctors, nurses, sono tech, and phlebotomists are all excellent. The main weakness of the clinic is the front desk staff who often seem annoyed or like they cannot be bothered...
How was your experience with James Stelling at Island Fertility?
Dr. Stelling is extremely knowledgable and very patient. He has no problem answering as many questions as you have and explains things thoroughly. He does not have a big ego and therefore has no problem with you questioning your treatment plan. If I had any urgent needs he would always respond quickly to me via phone call or email. Throughout my process he has always been kind, reassuring, positive and empathetic.
What's one piece of advice would you give a prospective patient of James Stelling at Island Fertility?
Feel free to ask as many questions as you want and ask him to explain further if you need.
During treatment, were you treated like a number or a human with James Stelling at Island Fertility?
Dr. Stelling always remembers his patients and their information. He always reviews your results/chart before speaking with you. He understands how difficult IVF can be and empathizes.
Describe the protocols James Stelling used in your cycles at Island Fertility and their degree of success.
I used Menopur 75 & Gonal 200 for retrieval. We also used ICSI due to severe male factor.
Describe your experience with the nursing staff at Island Fertility.
The nursing staff was very compassionate and always promptly returned calls and emails.
Describe your experience with Island Fertility.
The clinic is very well run, well staffed and clean. The clinical staff such as the doctors, nurses, sono tech, and phlebotomists are all excellent. The main weakness of the clinic is the front desk staff who often seem annoyed or like they cannot be bothered.
Describe your experience with your monitoring appointments at Island Fertility.
All monitoring appointments were typically in the early morning-early afternoon
Describe the costs associated with your care under James Stelling at Island Fertility.
Our insurance covered most of the expenses. I had copays for every visit and the medications. Also paid out of pocket for PGT testing which was around $5,000.
Describe James Stelling's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Island Fertility.
Dr. Stelling encourages younger patients with no history of re-occuring loss to do single embryo transfers which is what I did. He explained it is recommended for the the health and safety of mom and baby. He does multiple embryo transfers based on specific medical criteria/age.
What specific things went wrong at Island Fertility?
  • Lost appointments
10
Doctor
James Stelling
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Island Fertility
Commack
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
8
Age 35
2 IUI
1 IVF
Diminished Ovarian Reserve
European
Income $200K - $499K
Strongly Recommends
Neutral
Successful
Dr. Stelling made sure to discuss my case with me, not general protocols or treatments. The visits felt tailored to my specific situation and goals...managed by medical care as well as my expectations and fears. He might talk faster than any doctor I've had before, but was always willing to slow down and explain again if asked. Our numbers didn't look great on paper and we knew from the start what we might be facing, but things worked out faster and better than expected
There was issues along the way [at Island Fertility] with the office providing accurate information about my coverage. This resulted in quite a bit of extra stress on multiple occasions. I spoke to the practice manager, who seemed understanding and promised resolution, but there was no follow through there. This does not to me take away from the care, but something to keep in mind that you are largely on your own to figure it all out.
How was your experience with James Stelling at Island Fertility?
We had our consultation with Dr. Stelling via telemedicine, as it was in the middle of the early pandemic. He spent 50+ minutes with me and my husband that day and when the call ended my husband the skeptic said "he's our guy!" I felt that way after each visit. Through the ups and the downs of the process, Dr. Stelling managed by medical care as well as my expectations and fears. He might talk faster than any doctor I've had before, but was always willing to slow down and explain again if asked. Our numbers didn't look great on paper and we knew from the start what we might be facing, but things worked out faster and better than expected. After one round of IVF I'm currently 15 weeks with a healthy baby boy. Incredibly grateful to Dr. Stelling for making this dream a reality for us.
What's one piece of advice would you give a prospective patient of James Stelling at Island Fertility?
Don't hesitate to ask him to repeat himself, he doesn't ever seem to mind. It's more important to understand.
During treatment, were you treated like a number or a human with James Stelling at Island Fertility?
Dr. Stelling made sure to discuss my case with me, not general protocols or treatments. The visits felt tailored to my specific situation and goals.
Describe the protocols James Stelling used in your cycles at Island Fertility and their degree of success.
OCP, Menopur 150 and Gonal 300 6 days, add Cetrotide 5 days, just Cetrotide last day, then HCG if I remember correctly.
Describe your experience with the nursing staff at Island Fertility.
Excellent, efficient, compassionate and knowledgable.
Describe your experience with Island Fertility.
There was issues along the way with the office providing accurate information about my coverage. This resulted in quite a bit of extra stress on multiple occasions. I spoke to the practice manager, who seemed understanding and promised resolution, but there was no follow through there. This does not to me take away from the care, but something to keep in mind that you are largely on your own to figure it all out.
Describe the costs associated with your care under James Stelling at Island Fertility.
Once our out of pocket max was met, there was little cost associated with treatment aside from egg freezing and storage.
What specific things went wrong at Island Fertility?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Island Fertility.
Described previously
10
Doctor
James Stelling
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Island Fertility
Commack
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2014 - 2016, Successful
NPS
10
NPS
10
Age 40 - 42
1 IUI
Donor Sperm
European
Income $100K - $199K
Teacher
1st of 2 Docs
6 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Although he [Dr. James Stelling] speaks very fast, once you get used to his speed he is quite humorous which put me at ease. Also, on the day we discovered I had had my first miscarriage, he was very comforting. In fact the whole office put my needs first that day. Months later when I was there [at Reproductive Specialists of New York] for another appointment I realized I was waiting much longer than usual. I could sense that another woman was experiencing what I had and now it was her turn to take priority in the office.
Although he [Dr. James Stelling] speaks very fast, once you get used to his speed he is quite humorous which put me at ease. Also, on the day we discovered I had had my first miscarriage, he was very comforting. In fact the whole office put my needs first that day. Months later when I was there [at Reproductive Specialists of New York] for another appointment I realized I was waiting much longer than usual. I could sense that another woman was experiencing what I had and now it was her turn to take priority in the office.
How was your experience with James Stelling at NYU Langone Reproductive Specialists of New York?
Dr. Stelling is hard to read at first but that is mostly because he speaks VERY fast. Once you catch on to his speed he is very thorough, and quite humorous. If I wanted to have another child I would definitely use him again.
What's one piece of advice would you give a prospective patient of James Stelling at NYU Langone Reproductive Specialists of New York?
Don't be afraid to ask him to repeat himself.
During treatment, were you treated like a number or a human with James Stelling at NYU Langone Reproductive Specialists of New York?
Although he speaks very fast, once you get used to his speed he is quite humorous which put me at ease. Also, on the day we discovered I had had my first miscarriage, he was very comforting. In fact the whole office put my needs first that day. Months later when I was there for another appointment I realized I was waiting much longer than usual. I could sense that another woman was experiencing what I had and now it was her turn to take priority in the office.
Describe the protocols James Stelling used in your cycles at NYU Langone Reproductive Specialists of New York and their degree of success.
With my initial blood work Dr. Stelling started me on thyroid meds for hypothyroidism and Vitamin D for a deficiency. My first four tries were IUIs, each with an HCG trigger shot. After the 4th failed attempt we added Clomid pills which increased the number of follicles and led to pregnancies each time. Try 4 and 5 resulted in miscarriages. After the second miscarriage Dr. Stelling ordered a slue of blood work which revealed I had a slightly elevated clotting factor that may have been causing the miscarriages. So with the 7th try (third pregnancy) I began taking a low dose aspirin daily. That is why my daughter's nick name is Lucky Seven. :-)
Describe your experience with your nurse at NYU Langone Reproductive Specialists of New York. (Assigned nurse: Linda)
Every staff member in the office was amazing! Loving, caring, sympathetic. In my opinion the staff is more important than the doctor. You will be spending much more time with them and these ladies made me feel at home.
Describe your experience with NYU Langone Reproductive Specialists of New York.
From reception, to blood draws, to scans, to shots, to information shared and explained these woman are amazing.
Describe the costs associated with your care under James Stelling at NYU Langone Reproductive Specialists of New York.
My insurance paid for all the medical expenses. I paid about $1000 a try for the donor sperm.
10
Doctor
James Stelling
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
NYU Langone Reproductive Specialists of New York
West Islip
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 33 - 34
2 IUI
Tubal Blockage
Other
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr stelling made me very comfortable talking about my infertility issues. We came up with a game plan together for my particular situation due to my husband religious beliefs. Dr stelling never tried to push any treatment I was not comfortable with. Even though we were not successful with a pregnancy, I don’t feel it was Anything dr stelling did or did not do.... Be prepared for him to be upfront with you and enjoy a good laugh. He is great at making you feel comfortable from the very first visit.
The nursing staff [Reproductive Specialists of New York] treated you with compassion and patience.... Sometimes you could be waiting up to 45 minutes to see the dr during busy morning monitoring. Which was really hard especially being a patient with a full time job to get to. Other than that anytime I had a question the nurses responded very quickly. I was always able to get an appointment when needed. The sonography technicians were pleasant and gentle. The office and exam rooms were very clean.
How was your experience with James Stelling at NYU Langone Reproductive Specialists of New York?
Dr stelling made me very comfortable talking about my infertility issues. We came up with a game plan together for my particular situation due to my husband religious beliefs. Dr stelling never tried to push any treatment I was not comfortable with. Even though we were not successful with a pregnancy, I don’t feel it was Anything dr stelling did or did not do.
What's one piece of advice would you give a prospective patient of James Stelling at NYU Langone Reproductive Specialists of New York?
Be prepared for him to be upfront with you and enjoy a good laugh. He is great at making you feel comfortable from the very first visit.
During treatment, were you treated like a number or a human with James Stelling at NYU Langone Reproductive Specialists of New York?
I never felt like a number. Each visit was very informative and warm even with the large number of patients waiting to be seen.
Describe the protocols James Stelling used in your cycles at NYU Langone Reproductive Specialists of New York and their degree of success.
First cycle was clomid with timed intercourse. Second cycle was clomid with iui. Third cycle was clomid with iui.
Describe your experience with the nursing staff at NYU Langone Reproductive Specialists of New York.
The nursing staff treated you with compassion and patience.
Describe your experience with NYU Langone Reproductive Specialists of New York.
Sometimes you could be waiting up to 45 minutes to see the dr during busy morning monitoring. Which was really hard especially being a patient with a full time job to get to. Other than that anytime I had a question the nurses responded very quickly. I was always able to get an appointment when needed. The sonography technicians were pleasant and gentle. The office and exam rooms were very clean.
Describe the costs associated with your care under James Stelling at NYU Langone Reproductive Specialists of New York.
My insurance covered most of my infertility services.
10
Doctor
James Stelling
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
NYU Langone Reproductive Specialists of New York
Mineola
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2015, Successful
NPS
10
NPS
10
Age 29 - 31
1 IUI
2 IVF
Male Factor
European
Income $100K - $199K
Teacher
4th of 4 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He was personable and understanding of the fact that we're "not millionaires" ready to jump to the most expensive forms of treatment. However, he was just as understanding when we were emotionally spent and worked with us. He was the fourth and final doctor we saw and cannot say enough about him.
Our first embryos were lost due to bacterial contamination that they couldn't explain. But they did not charge us for our second cycle and took extra precautions which resulted in a successful cycle... My care team was so caring, personable and overall amazing.
How was your experience with James Stelling at NYU Langone Reproductive Specialists of New York?
My husband and I both left Dr. Stelling's office smiling after our first consultation with him. He was personable and understanding of the fact that we're "not millionaires" ready to jump to the most expensive forms of treatment. However, he was just as understanding when we were emotionally spent and worked with us. He was the fourth and final doctor we saw and cannot say enough about him. We have since moved out of state but will be traveling back to Dr. Stelling for our next cycle as opposed to finding a new doctor.
What's one piece of advice would you give a prospective patient of James Stelling at NYU Langone Reproductive Specialists of New York?
He tells it like it is. He'll use the word "boobs" and tell you and your spouse that he understands you're probably sick of having sex. It may not sound professional to some but it lightens the mood and really creates a more personable and comfortable atmosphere.
During treatment, were you treated like a number or a human with James Stelling at NYU Langone Reproductive Specialists of New York?
My care team was so caring, personable and overall amazing. When our pregnancy test came back positive I got hugs from all the nurses. They were genuinely happy and excited for us.
Describe your experience with your nurse at NYU Langone Reproductive Specialists of New York. (Assigned nurse: Susan Marfaglio)
How genuinely happy they were for us when we finally got pregnant. And how they remembered us after 2 years.
Describe your experience with your monitoring appointments at NYU Langone Reproductive Specialists of New York.
Monitoring appointments were run like a well oiled machine. The waiting room was never overflowing and I was always in and out.
What specific things went wrong at NYU Langone Reproductive Specialists of New York?
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at NYU Langone Reproductive Specialists of New York.
Our first embryos were lost due to bacterial contamination that they couldn't explain. But they did not charge us for our second cycle and took extra precautions which resulted in a successful cycle.
10
Doctor
James Stelling
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
NYU Langone Reproductive Specialists of New York
Mineola
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018, Unknown Success
NPS
10
NPS
5
Age 32
3 IUI
Unexplained
Other
Income $0 - $49K
1st of 2 Docs
Strongly Recommends
Doesn't Recommend
Success w/ Doc Not sure
The nurse and staff who are actually no longer with RSOFNY were kind and made me feel extremely comfortable given an uncomfortable situation . Dr Stelling and his staff moved to his new office for his new practice and j was very happy to see all of my old nurses as well as him ... Listen very carefully , he speaks very fast ... He takes the time to thoroughly explain the process and makes recvomendations based on your health history
I wasn’t a fan of the clinic [Reproductive Specialists of New York] itself , but the doctors are no longer at that location , they left and started their own ; to me the office felt way to factory like , it needed to be a little more cherry and uplifting ... Only once my clomid was never called into to my pharmacy and my office In West Islip closed early , I called over to minneola and they resolved the issue within a half hour .
How was your experience with James Stelling at NYU Langone Reproductive Specialists of New York?
The nurse and staff who are actually no longer with RSOFNY were kind and made me feel extremely comfortable given an uncomfortable situation . Dr Stelling and his staff moved to his new office for his new practice and j was very happy to see all of my old nurses as well as him
What's one piece of advice would you give a prospective patient of James Stelling at NYU Langone Reproductive Specialists of New York?
Listen very carefully , he speaks very fast
During treatment, were you treated like a number or a human with James Stelling at NYU Langone Reproductive Specialists of New York?
He takes the time to thoroughly explain the process and makes recvomendations based on your health history
Describe the protocols James Stelling used in your cycles at NYU Langone Reproductive Specialists of New York and their degree of success.
I always started my cyles on day 3 of my period , protocol was 5 days of clomid and follicle scans before IUI
Describe your experience with NYU Langone Reproductive Specialists of New York.
I wasn’t a fan of the clinic itself , but the doctors are no longer at that location , they left and started their own ; to me the office felt way to factory like , it needed to be a little more cherry and uplifting
Describe the costs associated with your care under James Stelling at NYU Langone Reproductive Specialists of New York.
$50 per office visit , with insurance 3 IUIs my cost was $2000
What specific things went wrong at NYU Langone Reproductive Specialists of New York?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at NYU Langone Reproductive Specialists of New York.
Only once my clomid was never called into to my pharmacy and my office In West Islip closed early , I called over to minneola and they resolved the issue within a half hour .
10
Doctor
James Stelling
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
5
Clinic
NYU Langone Reproductive Specialists of New York
West Islip
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5