Rated 8.6
Strongly recommend: 64%Neutral: 29%Don't recommend: 7%8.6
64% strongly recommend
58 reviews
Humanity
8.9
8.9
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.6
8.6
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.8
5.8
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.1
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Toledo
Residency
U. of Toleda
Fellowship
Ohio St

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
James Young (retired) works at

The Fertility Center of Michigan
Rated 8.5
Strongly recommend: 65%Neutral: 24%Don't recommend: 11%8.5

At 4 offices

Kalamazoo
317 South Drake Rd
Kalamazoo, MI 49009
(269) 324-5100
Mason
1100 S. Cedar Street
Mason, MI 48854
(616) 988-2229
Traverse City
1200 6th Street
Traverse City, MI 49684
(877) 904-4483
Grand Rapids
3230 Eagle Park Drive NE
Grand Rapids, MI 49525
(616) 988-2229
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2 patient reviews filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
2
NPS
8
Age 30 - 31
Unexplained
Native American
Income $50K - $99K
1st of 2 Docs
1 IUI With Other Docs
Doesn't Recommend
Neutral
Unsuccessful
He [Dr. Young] poorly described the steps of our treatment. I...After our miscarriage - I wasn't contacted to talk about next steps...We sat down with Dr. Young and he quickly went through what we would do for treatment by scribbling upside down on a sheet of paper. He didn't talk about success rates or what might be causing us to not conceive naturally... I was actually more confused leaving the office... They don't always listen to you...
Weaknesses. 1. They [The Fertility Center] don't read your charts before calling you, and mistakenly told me everything was good when I was in fact having a miscarriage, I had to explain to the nurse why I was having a blood draw after coming in for my 6 week appointment and them not being able to find a heartbeat and tell her my HCG levels were dropping not increasing meaning I was going to miscarry. 2. They don't always listen to you....
How was your experience with James Young (retired) at The Fertility Center of Michigan?
He poorly described the steps of our treatment. I knew more from friends who had been in our shoes than I did from our one visit with him. After our miscarriage - I wasn't contacted to talk about next steps.
What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?
Treat me like a person dealing with infertility, not someone who is paying you and try to get me out of the office as fast as possible.
During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?
We sat down with Dr. Young and he quickly went through what we would do for treatment by scribbling upside down on a sheet of paper. He didn't talk about success rates or what might be causing us to not conceive naturally. I had a couple friends who had been through what we were about to embark on. I knew more about the process from them than I learned from Dr. Young. I was actually more confused leaving the office. Luckily the nurses and schedulers were very helpful when scheduling appointments and telling me what I needed to do next. Additionally, we did an IUI which was successful, but then miscarried. We had to see a different doctor the day we found out we were having a miscarriage. Since then I haven't heard anything from Dr. Young (or the doctor we saw when we learned we were having a miscarriage) about our next steps. I feel like they only care about the money we pay for services, aside from that, they have no vested interest in their patients.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
Some of the staff have been ok to work with. They answer questions and can read lab results. However, the day I called to get the results of my bloodwork - after coming in and finding out we may be having a miscarriage the nurse read me my HCG levels and told me everything looked great. Luckily, I knew where my levels should be if I were pregnant. I had to tell the nurse that my levels should be about 100x what they were. I told her this was a new round of HCG testing and that I originally had my levels done two weeks prior. She told me she thought this was my second reading, which I had to tell her it wasn't. She then asked me why I was having my hcg tested again - in which i had to TELL HER, while trying to hold it together, that I had come in for my 6 week appointment that morning and they couldn't find a heartbeat. She was frazzled and told me she understood and in that case I was indeed having a miscarriage.
Describe your experience with The Fertility Center of Michigan.
The strength is that they will try to get you in as soon as possible and have early morning appointments for those who work full-time. Weaknesses. 1. They don't read your charts before calling you, and mistakenly told me everything was good when I was in fact having a miscarriage. 2. They don't always listen to you. I was certain I would ovulate on a Friday or Saturday and thought doing an IUI the following Monday would be too late, the nurse acted like I was crazy to think I would ovulate that soon and told me to take my injection Saturday PM. I again told her I was sure I would ovulate sooner, again she told me it was highly unlikely and acted like I didn't know what I was talking about, but told me to do OPK's so I would know. Sure enough I got a positive OPK the following day of my appoitment, a Friday morning. And got scheduled for an IUI that Saturday. If I hadn't known my body and been adament I may have wasted a ton of money on an IUI 2 days later than I needed it. My IUI I was able to get that Saturday morning was Successful! You don't really have any other options in the Grand Rapids area, unless you want to drive to Lansing, but the amount of appointments required makes that hard to do if you live in Greater GR.
What specific things went wrong at The Fertility Center of Michigan?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at The Fertility Center of Michigan.
Weaknesses. 1. They don't read your charts before calling you, and mistakenly told me everything was good when I was in fact having a miscarriage, I had to explain to the nurse why I was having a blood draw after coming in for my 6 week appointment and them not being able to find a heartbeat and tell her my HCG levels were dropping not increasing meaning I was going to miscarry. 2. They don't always listen to you. I was certain I would ovulate on a Friday or Saturday and thought doing an IUI the following Monday would be too late, the nurse acted like I was crazy to think I would ovulate that soon and told me to take my injection Saturday PM. I again told her I was sure I would ovulate sooner, again she told me it was highly unlikely and acted like I didn't know what I was talking about, but told me to do OPK's so I would know. Sure enough I got a positive OPK the following day of my appoitment, a Friday morning. And got scheduled for an IUI that Saturday. If I hadn't known my body and been adament I may have wasted a ton of money on an IUI 2 days later than I needed it. My IUI I was able to get that Saturday morning was Successful!
2
Doctor
James Young (retired)
NPS
Humanity
2 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
8
Clinic
The Fertility Center of Michigan
Grand Rapids
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
0
NPS
0
Age 27 - 28
1 IVF
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
Tubal Blockage
Recurrent Pregnancy Loss
Other
Income $50K - $99K
Nurse or HC Services
2nd of 4 Docs
1 Egg Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Young did my embryo transfer procedure. He called and left a message with my egg retrieval results and said “we retrieved 11 eggs but only 1 fertilized. It’s mediocre with little or no chance of surviving. We can see if you still want to transfer.” So I called him back, was put on hold for a half an hour, hung up, called back 3-5 more times. He finally called me back and laughed when he answered. He said well you’re in you’re 30s right? And I said no I’m 28. He laughed and said “close enough, I guess we can transfer.” When we got to transfer day, he did not greet us, did not explain what he was going, the lab door leading in to the room was open the whole time, we waited probably 15 min for the lab to bring in the embryo. During that time I had the speculum and ultrasound going. So I was sitting there in the stirrups with a door in front of me wide open. No one spoke. No congratulations. I felt like a lab rat.
The Kalamazoo clinic [of Fertility Center of Michigan] is ok. The front desk staff and ultrasound tech I had were great. They do not send appointment reminders. They seem to have lost sight of what IVF patients are going through and what it means to need IVF...When we got to transfer day, he [Dr. Young] did not greet us, did not explain what he was going, the lab door leading in to the room was open the whole time, we waited probably 15 min for the lab to bring in the embryo. During that time I had the speculum and ultrasound going. So I was sitting there in the stirrups with a door in front of me wide open. No one spoke. No congratulations. I felt like a lab rat.
How was your experience with James Young (retired) at The Fertility Center of Michigan?
Dr Young did my embryo transfer procedure. He called and left a message with my egg retrieval results and said “we retrieved 11 eggs but only 1 fertilized. It’s mediocre with little or no chance of surviving. We can see if you still want to transfer.” So I called him back, was put on hold for a half an hour, hung up, called back 3-5 more times. He finally called me back and laughed when he answered. He said well you’re in you’re 30s right? And I said no I’m 28. He laughed and said “close enough, I guess we can transfer.” When we got to transfer day, he did not greet us, did not explain what he was going, the lab door leading in to the room was open the whole time, we waited probably 15 min for the lab to bring in the embryo. During that time I had the speculum and ultrasound going. So I was sitting there in the stirrups with a door in front of me wide open. No one spoke. No congratulations. I felt like a lab rat.
What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?
Don’t see him! Find another doctor who cares.
During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?
Dr Young did my embryo transfer procedure. He called and left a message with my egg retrieval results and said “we retrieved 11 eggs but only 1 fertilized. It’s mediocre with little or no chance of surviving. We can see if you still want to transfer.” So I called him back, was put on hold for a half an hour, hung up, called back 3-5 more times. He finally called me back and laughed when he answered. He said well you’re in you’re 30s right? And I said no I’m 28. He laughed and said “close enough, I guess we can transfer.” When we got to transfer day, he did not greet us, did not explain what he was going, the lab door leading in to the room was open the whole time, we waited probably 15 min for the lab to bring in the embryo. During that time I had the speculum and ultrasound going. So I was sitting there in the stirrups with a door in front of me wide open. No one spoke. No congratulations. I felt like a lab rat.
Describe the protocols James Young (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
Dr Young did my embryo transfer procedure. He called and left a message with my egg retrieval results and said “we retrieved 11 eggs but only 1 fertilized. It’s mediocre with little or no chance of surviving. We can see if you still want to transfer.” So I called him back, was put on hold for a half an hour, hung up, called back 3-5 more times. He finally called me back and laughed when he answered. He said well you’re in you’re 30s right? And I said no I’m 28. He laughed and said “close enough, I guess we can transfer.” When we got to transfer day, he did not greet us, did not explain what he was going, the lab door leading in to the room was open the whole time, we waited probably 15 min for the lab to bring in the embryo. During that time I had the speculum and ultrasound going. So I was sitting there in the stirrups with a door in front of me wide open. No one spoke. No congratulations. I felt like a lab rat.
Describe your experience with The Fertility Center of Michigan.
The Kalamazoo clinic is ok. The front desk staff and ultrasound tech I had were great. They do not send appointment reminders. They seem to have lost sight of what IVF patients are going through and what it means to need IVF.
0
Doctor
James Young (retired)
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
The Fertility Center of Michigan
Grand Rapids
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5