Rated 8.6
Strongly recommend: 64%Neutral: 29%Don't recommend: 7%8.6
64% strongly recommend
58 reviews
Humanity
8.9
8.9
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.6
8.6
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.8
5.8
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.1
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Toledo
Residency
U. of Toleda
Fellowship
Ohio St

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
James Young (retired) works at

The Fertility Center of Michigan
Rated 8.5
Strongly recommend: 65%Neutral: 24%Don't recommend: 11%8.5

At 4 offices

Kalamazoo
317 South Drake Rd
Kalamazoo, MI 49009
(269) 324-5100
Mason
1100 S. Cedar Street
Mason, MI 48854
(616) 988-2229
Traverse City
1200 6th Street
Traverse City, MI 49684
(877) 904-4483
Grand Rapids
3230 Eagle Park Drive NE
Grand Rapids, MI 49525
(616) 988-2229
Show 2 more
Explore Clinic

58 patient reviews

2012 - 2016, Unsuccessful
NPS
10
NPS
9
Age 31 - 35
9 Fertility Medications
Anovulation
Male Factor
PCOS
Latinx
Income $50K - $99K
Operations
2nd of 3 Docs
8 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Young was great, he didn’t sugar coat anything, and gave us options without making us “spend money”. He was very personable, and easy to follow. Great doctor!... He described our scenario to us, using drawings to better describe and understand. While using others as examples, and what we could or should do with all of our options.... The whole team at the Fertility Center were fantastic. We always felt welcomed, and not just another number. Clean, and organized, as with well put together rooms. From the waiting room, to the clinician rooms, everything was well put together.
The whole team at the Fertility Center were fantastic. We always felt welcomed, and not just another number. Clean, and organized, as with well put together rooms. From the waiting room, to the clinician rooms, everything was well put together.... I wish there would have been more options for financial help/care. You paid before you left, and could not be billed. Cost were a average with other clinics.... Most of the nurses were warm, knowledgeable and helpful.
How was your experience with James Young (retired) at The Fertility Center of Michigan?
The whole team at the Fertility Center were fantastic. We always felt welcomed, and not just another number. Clean, and organized, as with well put together rooms. From the waiting room, to the clinician rooms, everything was well put together.
What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?
Go for it! Don’t wait, or hesitate. We waited, in fear of answers, but didn’t need to. Wish we would have went in sooner!
During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?
Dr. Young was great, he didn’t sugar coat anything, and gave us options without making us “spend money”. He was very personable, and easy to follow. Great doctor!
Describe the protocols James Young (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
He described our scenario to us, using drawings to better describe and understand. While using others as examples, and what we could or should do with all of our options.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
They were thorough, but busy as most nurses are.
Describe your experience with The Fertility Center of Michigan.
Doctors, and atmosphere were great strengths. Most of the nurses were warm, knowledgeable and helpful. There was a nurse or 2 that were a little Flustered and overwhelmed. They seems rushed, and not very helpful with questions. The nurse phone line is always hard to get to. You have to wait for a call back.
Describe the costs associated with your care under James Young (retired) at The Fertility Center of Michigan.
I wish there would have been more options for financial help/care. You paid before you left, and could not be billed. Cost were a average with other clinics.
Describe James Young (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
We were told that with our age, and fertility issues on both sides, we should do a multiple embryo transfer.
What specific things went wrong at The Fertility Center of Michigan?
  • Failed to order appropriate test
Describe the specific things that went wrong at The Fertility Center of Michigan.
There was 1 time we didn’t get an appointment schedule correctly, and had to come at a different time.
10
Doctor
James Young (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
9
Clinic
The Fertility Center of Michigan
Grand Rapids
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2012 - 2015, Successful
NPS
10
NPS
10
Age 34 - 37
2 IVF
Male Factor
Unexplained
Other
Income $50K - $99K
Lawyer
Strongly Recommends
Strongly Recommends
Successful
Dr. Young was very thorough with telling us our options and the risks and chances we had with conception. He always seemed up-to-date with the technology and techniques. He was warm and helpful to both me and my husband ... He was very personable and we felt like we were the most important patient when were sitting in front of him. ... At first he seems to be very serious and to the point, but he warms up the more you see him.
They [The Fertility Center of Michigan] don't make you wait in the waiting room for too long. .... They were all compassionate and knew that it was a tough time for us. They explained everything in detail. They were very professional. ... The only problem I had was a patient and her husband had their 2 year old with them and they stood in the waiting room looking at new ultrasound pictures showing a pregnancy. ... While it wasn't the fault of the clinic totally, I wish they did something to either keep it away from patients who are sensitive or remind the patients that there are still sensitive patients.
How was your experience with James Young (retired) at The Fertility Center of Michigan?
Dr. Young was very thorough with telling us our options and the risks and chances we had with conception. He always seemed up-to-date with the technology and techniques. He was warm and helpful to both me and my husband.
What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?
That he is a good doctor. At first he seems to be very serious and to the point, but he warms up the more you see him.
During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?
He was very personable and we felt like we were the most important patient when were sitting in front of him.
Describe the protocols James Young (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
I don't remember. I do remember that there were a few things changes from the first retrieval cycle and the second.
Describe your experience with your nurse at The Fertility Center of Michigan. (Assigned nurse: Julie)
They were all compassionate and knew that it was a tough time for us. They explained everything in detail. They were very professional.
Describe your experience with The Fertility Center of Michigan.
They don't make you wait in the waiting room for too long. The only problem I had was a patient and her husband had their 2 year old with them and they stood in the waiting room looking at new ultrasound pictures showing a pregnancy. It was great for them but I was waiting in the waiting area for the nurse to take me back for my 4th embryo transfer. While it wasn't the fault of the clinic totally, I wish they did something to either keep it away from patients who are sensitive or remind the patients that there are still sensitive patients.
Describe the costs associated with your care under James Young (retired) at The Fertility Center of Michigan.
Drugs, ultrasounds, transfer, retrieval.
10
Doctor
James Young (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
The Fertility Center of Michigan
Grand Rapids
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2011 - 2015, Unsuccessful
NPS
10
NPS
9
Age 28 - 32
5 IUI
Anovulation
Male Factor
PCOS
Other
Other
Income $50K - $99K
Marketer or PR
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Young was so easy to talk to. He was understanding, and right to the point. Just what we needed.... Although we didn’t see him on every visit, he was very good at consulting us when needed, and setting a good plan. He explained all options and left us with our choice, and opinion on how to proceed.... After 5 IUI attempts, with clomid we then tried injections. After 2 rounds we decided (Dr. Young) that IVF would be our next option.
Very clean, organized and friendly. They [Fertility Ctr of Michigan] seemed to be a little overwhelmed with how busy the office was. We didn’t feel like just a number, but here were a lot of people in and out, and they didn’t remember our names, or anything . But understandable with their amount of people and clients.... Like most facilities, fertility treatments are expensive. They were open to the cost, and posted this prior to visits.
How was your experience with James Young (retired) at The Fertility Center of Michigan?
Although we didn’t see him on every visit, he was very good at consulting us when needed, and setting a good plan. He explained all options and left us with our choice, and opinion on how to proceed. Our visits didn’t lead to success, but we are hopeful that IVF will be the one that works, and we will definey go back to Dr. Young!!
What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?
Go into you appointment with an open mind. Set plans doesn’t always work, and it is easy to get discouraged. Let the expert guide you on your journey.
During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?
Dr. Young was so easy to talk to. He was understanding, and right to the point. Just what we needed.
Describe the protocols James Young (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
He suggested using clinics for a few treatments, although we had already done that for a few years. When several rounds didn’t work, we went on to Clomid and IUI. After 5 IUI attempts, with clomid we then tried injections. After 2 rounds we decided (Dr. Young) that IVF would be our next option.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
They were very busy, but organized.
Describe your experience with The Fertility Center of Michigan.
Very clean, organized and friendly. They seemed to be a little overwhelmed with how busy the office was. We didn’t feel like just a number, but here were a lot of people in and out, and they didn’t remember our names, or anything . But understandable with their amount of people and clients.
Describe the costs associated with your care under James Young (retired) at The Fertility Center of Michigan.
Like most facilities, fertility treatments are expensive. They were open to the cost, and posted this prior to visits.
Describe James Young (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
He just mentioned that we should just choose multiple embryo transfer due to our age. He didn’t like to transfer less than 2.
10
Doctor
James Young (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
The Fertility Center of Michigan
Grand Rapids
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2014, Successful
NPS
10
NPS
10
Age 30 - 32
1 IUI
Donor Sperm
Diminished Ovarian Reserve
Endometriosis
Male Factor
European
Income $50K - $99K
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr Young possess an] absolutely great bedside manner and a wonderful doctor. He made me feel optimistic and well cared for. I would fly across the country to see him. I had a cyst aspirated twice, removed once, went through one failed IUI and one successful IVF. Dr Young was our primary Doctor but we also interacted with Dr Dodds. I even got lab results from the doctor at 9 pm one weeknight. I felt valued as a patient and made to feel like a priority....
The Fertility Center [of Michigan] as a whole was amazing. Every person we encountered was polite, respectful and helpful. Receptionists, nurses, doctors and lab staff greeted us by name, never made us feel rushed and wanted to make sure we understood exactly what was happening and (if possible) why....Whenever I called with a question (billing or medical) my called was returned that same day, usually within an hour or two. The doctors and nurses also made sure to tell us about the free counseling they provide for their patients and the support groups they host. My husband and I felt well taken care of there and they made this whole experience a little better.
How was your experience with James Young (retired) at The Fertility Center of Michigan?
Absolutely great bedside manner and a wonderful doctor. He made me feel optimistic and well cared for. I would fly across the country to see him.
What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?
Take advantage of the counseling the clinic offers at no fee. This is such an emotional experience and the extra support is amazing. The entire staff at TFC is just great.
During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?
The Fertility Center as a whole was amazing. Every person we encountered was polite, respectful and helpful. Receptionists, nurses, doctors and lab staff greeted us by name, never made us feel rushed and wanted to make sure we understood exactly what was happening and (if possible) why. I had a cyst aspirated twice, removed once, went through one failed IUI and one successful IVF. Dr Young was our primary Doctor but we also interacted with Dr Dodds. I even got lab results from the doctor at 9 pm one weeknight. I felt valued as a patient and made to feel like a priority. Whenever I called with a question (billing or medical) my called was returned that same day, usually within an hour or two. The doctors and nurses also made sure to tell us about the free counseling they provide for their patients and the support groups they host. My husband and I felt well taken care of there and they made this whole experience a little better.
Describe your experience with your nurse at The Fertility Center of Michigan.
Amazing nursing staff
10
Doctor
James Young (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
The Fertility Center of Michigan
Grand Rapids
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Educational Resources
7 of 5
2018 - 2020, Unknown Success
NPS
10
NPS
9
Age 35 - 37
1 IUI
PCOS
European
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Young] was very calm, patient, and reassuring when he explained our options and how we would proceed through our plan. He took time to draw diagrams of our plan. He asked questions of us in order to get to know us outside of our treatment...I have PCOS. We began by doing 2 cycles of trying on our own treated with Femara, gonal-f, ovidrel, and progesterone. Next, we did a cycle of IUI using those same medications....
[The Fertility Center of Michigan] is very clean and welcoming. The waiting area is relaxed. All of the staff I've seen have been polite and helpful...The nurses are very helpful and responsive. You always receive a call back the same day...They forgot to order a lab, but it was corrected the same day...Approx $600 for an IUI..I have PCOS. We began by doing 2 cycles of trying on our own treated with Femara, gonal-f, ovidrel, and progesterone. Next, we did a cycle of IUI using those same medications.
How was your experience with James Young (retired) at The Fertility Center of Michigan?
He was very calm, patient, and reassuring when he explained our options and how we would proceed through our plan. He took time to draw diagrams of our plan. He asked questions of us in order to get to know us outside of our treatment.
What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?
If you have any questions, don't hesitate to ask. He's very thoughtful and thorough with his answers.
During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?
He took the time to explain our options. He used pictures and diagrams to show us exactly how our process would work.
Describe the protocols James Young (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
I have PCOS. We began by doing 2 cycles of trying on our own treated with Femara, gonal-f, ovidrel, and progesterone. Next, we did a cycle of IUI using those same medications.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
The nurses are very helpful and responsive. You always receive a call back the same day.
Describe your experience with The Fertility Center of Michigan.
The clinic is very clean and welcoming. The waiting area is relaxed. All of the staff I've seen have been polite and helpful. There have been a few instances where I received a bill when I actually had a credit, but that is due to special circumstances.
Describe the costs associated with your care under James Young (retired) at The Fertility Center of Michigan.
Approx $600 for an IUI
Describe James Young (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
He said they typically transfer 2 embryos, but we have not reached that step yet.
What specific things went wrong at The Fertility Center of Michigan?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at The Fertility Center of Michigan.
They forgot to order a lab, but it was corrected the same day.
10
Doctor
James Young (retired)
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
The Fertility Center of Michigan
Grand Rapids
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018 - 2020, Unsuccessful
NPS
7
NPS
8
Age 30 - 32
2 IUI
1 IVF
Endometriosis
Unexplained
Other
Income $50K - $99K
1st of 4 Docs
Neutral
Neutral
Unsuccessful
Dr Young was very genuine and made me feel like he cared about us... is very quiet but compassionate and caring. He called me after our second transfer didn't work just to see how I was doing and if I had any questions. He always asked us if we had any questions, shook our hands at the end and made us feel like he cared about what was going on with us...Just be aware he is flat affected so if you're expecting an upbeat personality, you won't get that from him. It's not that he doesn't care, it's just not his personality
We love Libby [nurse at The Fertility Center of Michigan]! She was always upbeat but compassionate when things didn't go our way. She always had answers for us and always wished us well. She also never made me feel guilty for calling with a question...For egg retrieval, medications and 3 transfers, it was over $22,000...Strengths: They treat you really well when you're doing IVF Weaknesses: When asked what I needed to do differently according to diet, exercise, etc. They said nothing when other clinics would give me a list of things to do to help our chances.
How was your experience with James Young (retired) at The Fertility Center of Michigan?
Dr Young is very quiet but compassionate and caring. He called me after our second transfer didn't work just to see how I was doing and if I had any questions. He always asked us if we had any questions, shook our hands at the end and made us feel like he cared about what was going on with us.
What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?
Just be aware he is flat affected so if you're expecting an upbeat personality, you won't get that from him. It's not that he doesn't care, it's just not his personality
During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?
Dr Young was very genuine and made me feel like he cared about us.
Describe your experience with your nurse at The Fertility Center of Michigan. (Assigned nurse: Libby )
We love Libby! She was always upbeat but compassionate when things didn't go our way. She always had answers for us and always wished us well. She also never made me feel guilty for calling with a question.
Describe your experience with The Fertility Center of Michigan.
Strengths: They treat you really well when you're doing IVF Weaknesses: When asked what I needed to do differently according to diet, exercise, etc. They said nothing when other clinics would give me a list of things to do to help our chances.
Describe the costs associated with your care under James Young (retired) at The Fertility Center of Michigan.
For egg retrieval, medications and 3 transfers, it was over $22,000
7
Doctor
James Young (retired)
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
The Fertility Center of Michigan
Grand Rapids
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 29 - 30
2 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Uterine Fibroids
Other
Prefer not to answer
Income $50K - $99K
Teacher
1st of 2 Docs
2 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He [Dr. James Young] has been great. I have had multiple changes in my plan due to firbroids and cysts but he always has a great plan in place. I am currently doing multi-cycle IVF to try to collect as many eggs as possible due to my low AMH. I was worried about it at first but Dr. Young has explained everything.... One round of timed intercourse with menopur. Now multi-cycle IVF. First round we did 300 of Gonal F and Lupron. Second round will be 450 Gonal F and Lupron.
The strengths [of The Fertility Center of MI-Grand Rapids] would be how much all of the staff care from the front desk staff, billing, nurses, and the doctors. There is also an IVF line where you can call if you are an IVF patient and there is someone there to answer your questions.... I have had multiple changes in my plan due to firbroids and cysts but he always has a great plan in place. I am currently doing multi-cycle IVF to try to collect as many eggs as possible due to my low AMH.
How was your experience with James Young (retired) at The Fertility Center of Michigan?
He has been great. I have had multiple changes in my plan due to firbroids and cysts but he always has a great plan in place. I am currently doing multi-cycle IVF to try to collect as many eggs as possible due to my low AMH. I was worried about it at first but Dr. Young has explained everything.
What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?
Just to trust the process and ask a lot of questions!
During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?
This was our first experience with the IVF process. He explained the entire process and has been very caring and understanding.
Describe the protocols James Young (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
One round of timed intercourse with menopur. Now multi-cycle IVF. First round we did 300 of Gonal F and Lupron. Second round will be 450 Gonal F and Lupron.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
We had some issues in the beginning but it’s because my protocol changes a couple times.
Describe your experience with The Fertility Center of Michigan.
The strengths would be how much all of the staff care from the front desk staff, billing, nurses, and the doctors. There is also an IVF line where you can call if you are an IVF patient and there is someone there to answer your questions.
Describe the costs associated with your care under James Young (retired) at The Fertility Center of Michigan.
We are in the process currently.
What specific things went wrong at The Fertility Center of Michigan?
  • Lost paperwork
Describe the specific things that went wrong at The Fertility Center of Michigan.
Just some paperwork misplaced but we were able to get the issue resolved.
10
Doctor
James Young (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
The Fertility Center of Michigan
Grand Rapids
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2016 - 2017, Successful
NPS
10
NPS
10
Age 40 - 41
Diminished Ovarian Reserve
Endometriosis
Uterine Fibroids
Recurrent Pregnancy Loss
Unexplained
Latinx
Income $0 - $49K
1st of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Young was very adamant in finding the cause of infertility with a variety of blood work, ultrasounds, and other exams. He was very conscious of our financial situation and worked with us. I think we need to strongly consider IVF. It was never pushed on us as we could only afford iui, but he was realistic and very forth coming as to what needs to happen next.... We did multiple iui's all medicated and with ultrasounds. He closely monitored ovulation with ultrasound.
They [Fertility Ctr of Michigan] treated us like family. They were very knowledgeable and easily accessible for any questions or concerns.... Strengths; their communication was great, cleanliness in their office and surrounding area, very informative and knowledgeable staff... seems like everyone works well with each other. Weaknesses; making appointments for new patients should be sooner.
How was your experience with James Young (retired) at The Fertility Center of Michigan?
Dr Young was very adamant in finding the cause of infertility with a variety of blood work, ultrasounds, and other exams. He was very conscious of our financial situation and worked with us. I think we need to strongly consider IVF. It was never pushed on us as we could only afford iui, but he was realistic and very forth coming as to what needs to happen next.
What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?
Please document all treatments and test results so that your dr can better help you achieve your goals in a timely matter.
During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?
The staff was great and walked my husband and myself through every step.
Describe the protocols James Young (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
We did multiple iui's all medicated and with ultrasounds. He closely monitored ovulation with ultrasound.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
They treated us like family. They were very knowledgeable and easily accessible for any questions or concerns.
Describe your experience with The Fertility Center of Michigan.
Strengths; their communication was great, cleanliness in their office and surrounding area, very informative and knowledgeable staff... seems like everyone works well with each other. Weaknesses; making appointments for new patients should be sooner.
Describe the costs associated with your care under James Young (retired) at The Fertility Center of Michigan.
Under $10,000
10
Doctor
James Young (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
The Fertility Center of Michigan
Grand Rapids
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017, Unsuccessful
NPS
7
NPS
7
Age 31
3 Fertility Medications
Endometriosis
Other
Income $0 - $49K
Teacher
Neutral
Neutral
Unsuccessful
Dr. Young was very patient with my many questions and made sure I knew exactly what to expect before moving on. He set up a road map of the steps we would take throughout our journey on our first meeting...We are now planning on laparoscopic surgery for endometriosis...Since I had already taken Clomid for 5 cycles we moved on to taking Femara on days 3-7 and taking Ovidrel on day 13 for 3 cycles. I also had an ultrasound on day 13 of each cycle to check on folicle production. The first cycle I had produced 3 large follicles, the 2nd only 2 good sized follicles and the 3rd, one good size and one small follicle.
The nursing staff [at The Fertility Center of Michigan] was very informative and always returned my phone calls in a timely manner...Ultrasound visits cost around $170. Visits with the Doctor were $190...The doctors and nurses at this clinic are very knowledgable and helpful...Since I had already taken Clomid for 5 cycles we moved on to taking Femara on days 3-7 and taking Ovidrel on day 13 for 3 cycles. I also had an ultrasound on day 13 of each cycle to check on folicle production. The first cycle I had produced 3 large follicles, the 2nd only 2 good sized follicles and the 3rd, one good size and one small follicle. None of these cycles resulted in pregnancy. We are now planning on laparoscopic surgery for endometriosis.
How was your experience with James Young (retired) at The Fertility Center of Michigan?
Dr. Young was very patient with my many questions and made sure I knew exactly what to expect before moving on. He set up a road map of the steps we would take throughout our journey on our first meeting.
What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?
Be open and completely honest with your goals.
During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?
They treated me as an individual and was knowledgable of my case.
Describe the protocols James Young (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
Since I had already taken Clomid for 5 cycles we moved on to taking Femara on days 3-7 and taking Ovidrel on day 13 for 3 cycles. I also had an ultrasound on day 13 of each cycle to check on folicle production. The first cycle I had produced 3 large follicles, the 2nd only 2 good sized follicles and the 3rd, one good size and one small follicle. None of these cycles resulted in pregnancy. We are now planning on laparoscopic surgery for endometriosis.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
The nursing staff was very informative and always returned my phone calls in a timely manner.
Describe your experience with The Fertility Center of Michigan.
The doctors and nurses at this clinic are very knowledgable and helpful. Unfortunately, this clinic did not accept my insurance so many procedures were expensive.
Describe the costs associated with your care under James Young (retired) at The Fertility Center of Michigan.
Ultrasound visits cost around $170. Visits with the Doctor were $190.
7
Doctor
James Young (retired)
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
The Fertility Center of Michigan
Kalamazoo
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2013 - 2016, Successful
NPS
10
NPS
10
Age 34 - 37
1 Fertility Medications
PCOS
Recurrent Pregnancy Loss
Prefer not to answer
Income $0 - $49K
Strongly Recommends
Strongly Recommends
Successful
I was in denial that I even needed to see a specialist. But once I met with him [Dr. Young], he didn't make me feel like it was a bad thing that I needed him. I so much hope when I left our very first meeting. I truly felt that after 5 miscarriages at that time, that we were going to be parents with his help!...I took femara 5mg on cycle days 3-7. On CD 13 I had a follicle scan where they found a large follicle that they were very pleased with. I was then given a shot of ovidrel in the office. Was told to have intercourse two days later. We got pregnant on the first cycle
I have nothing bad to say about this office [The Fertility Center]!...I felt very comfortable with the nurses. They knew that we had already been through so much heartache and made us feel at peace with the whole process....I thought they were much higher than they should have been. For a follicle scan...using the same exact machine as my ob does for an ultrasound, it was $184 not covered by insurance. And then, if you had to meet in the consult room for more than 5 min, it was another $68 I believe. For what we have already been through emotionally, I feel it was way over done.
How was your experience with James Young (retired) at The Fertility Center of Michigan?
I was in denial that I even needed to see a specialist. But once I met with him, he didn't make me feel like it was a bad thing that I needed him. I so much hope when I left our very first meeting. I truly felt that after 5 miscarriages at that time, that we were going to be parents with his help!
What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?
Trust him!!
During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?
I felt like he cared specifically for me and not for money.
Describe the protocols James Young (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
I took femara 5mg on cycle days 3-7. On CD 13 I had a follicle scan where they found a large follicle that they were very pleased with. I was then given a shot of ovidrel in the office. Was told to have intercourse two days later. We got pregnant on the first cycle and now have a healthy 2 yr old!
Describe your experience with the nursing staff at The Fertility Center of Michigan.
I felt very comfortable with the nurses. They knew that we had already been through so much heartache and made us feel at peace with the whole process.
Describe your experience with The Fertility Center of Michigan.
I have nothing bad to say about this office!
Describe the costs associated with your care under James Young (retired) at The Fertility Center of Michigan.
I thought they were much higher than they should have been. For a follicle scan...using the same exact machine as my ob does for an ultrasound, it was $184 not covered by insurance. And then, if you had to meet in the consult room for more than 5 min, it was another $68 I believe. For what we have already been through emotionally, I feel it was way over done.
10
Doctor
James Young (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
The Fertility Center of Michigan
Grand Rapids
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
2012, Successful
NPS
10
NPS
10
Age 30
2 Fertility Medications
Anovulation
Other
European
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Successful
Dr. Young was very thorough with reviewing things and coming up with a plan of treatment. He made sure our questions were answered and had good bedside manner. He was very kind and also presented all the facts.... t was discovered that I have hypothyroidism, so treatment began immediately for that. Since I was not ovulating, we planned to do 3 cycles with Femara and Ovidrel, and if those were unsuccessful, we would move on to discuss other options. An ultrasound was done during the cycle to see how many eggs there were, the basic quality, and to determine when to do the Ovidrel shot. The first cycle was unsuccessful. The second cycle resulted in a twin pregnancy.
The clinic [Fertility Center of MI] was easy to find, professional looking, had a good layout, and was clean. There were pictures of babies that had resulted from the clinic, which could be sensitive for some, but could be encouraging for others.... The staff was wonderful. They were caring and answered any questions we had. They always showed respect.... The staff and Dr. Young were very caring and compassionate with every interaction.
How was your experience with James Young (retired) at The Fertility Center of Michigan?
Dr. Young was very thorough with reviewing things and coming up with a plan of treatment. He made sure our questions were answered and had good bedside manner. He was very kind and also presented all the facts.
What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?
Try not to lose hope.
During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?
The staff and Dr. Young were very caring and compassionate with every interaction.
Describe the protocols James Young (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
It was discovered that I have hypothyroidism, so treatment began immediately for that. Since I was not ovulating, we planned to do 3 cycles with Femara and Ovidrel, and if those were unsuccessful, we would move on to discuss other options. An ultrasound was done during the cycle to see how many eggs there were, the basic quality, and to determine when to do the Ovidrel shot. The first cycle was unsuccessful. The second cycle resulted in a twin pregnancy.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
The staff was wonderful. They were caring and answered any questions we had. They always showed respect.
Describe your experience with The Fertility Center of Michigan.
The clinic was easy to find, professional looking, had a good layout, and was clean. There were pictures of babies that had resulted from the clinic, which could be sensitive for some, but could be encouraging for others.
10
Doctor
James Young (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
The Fertility Center of Michigan
Grand Rapids
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2016 - 2017, Unsuccessful
NPS
7
NPS
8
Age 27 - 28
4 IUI
1 IVF
Male Factor
European
Income $50K - $99K
Neutral
Neutral
Unsuccessful
He [Dr. James Young] has a very laid back personality. Did not meet with him every time, but I did not mind because the other doctors and nurses were very friendly and willing to help. I appreciate that the wait time to see him was not super long.... He is always friendly and on time.... I love how they have such a large staff that they are able to go along with my cycle instead of messing with it to fit their time line. I just wished that the 4 IUI's and the IVF round would have worked.
I love how they have such a large staff [at The Fertility Center of Michigan] that they are able to go along with my cycle instead of messing with it to fit their time line. I just wished that the 4 IUI's and the IVF round would have worked.... He has a very laid back personality. Did not meet with him every time, but I did not mind because the other doctors and nurses were very friendly and willing to help. I appreciate that the wait time to see him was not super long.... He is always friendly and on time.
How was your experience with James Young (retired) at The Fertility Center of Michigan?
He has a very laid back personality. Did not meet with him every time, but I did not mind because the other doctors and nurses were very friendly and willing to help. I appreciate that the wait time to see him was not super long.
What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?
Be patient & try not to get overwhelmed by the process, and the needles. All the many needles.
During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?
He is always friendly and on time.
Describe the protocols James Young (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
I was on so many, I do not remember. I know I took Clomid, Femara, Gonal F, Progesterone shots in oil, ovidril, and a few others I cannot remember the names of.
Describe your experience with The Fertility Center of Michigan.
I love how they have such a large staff that they are able to go along with my cycle instead of messing with it to fit their time line. I just wished that the 4 IUI's and the IVF round would have worked.
Describe the costs associated with your care under James Young (retired) at The Fertility Center of Michigan.
Due to my insurance not covering anything, I have paid over $20,000 so far, out of pocket, for our treatments,
Describe James Young (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
He wanted to transfer multiple embryos, and so did we.
7
Doctor
James Young (retired)
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
The Fertility Center of Michigan
Grand Rapids
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2015 - 2016, Successful
NPS
10
NPS
N/A
Age 26 - 27
Male Factor
PCOS
Unexplained
European
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Successful
Dr Young has a flat affect, but we loved his dry humor, and he still had a decent bedside manner. He was always kind, just not extremely bubbly personality, more dry than Dr Dodds. He got us pregnant though! He was always professional, and honest with us about success chances. He was super aggressive with advancement of options to get pregnant, which we appreciated.
[The Fertility Center of MI- Grand Rapids] always made sure there was availability for appointments as you needed. must pay for everything up front. they definitely made sure you paid for everything before you started scheduling. some times you wouldn’t get phone calls back in the amount of time you had hoped or were promised. other than that, the staff was very caring, supportive, sensitive to your needs, and collaborated well with physicians
How was your experience with James Young (retired) at The Fertility Center of Michigan?
Dr Young has a flat affect, but we loved his dry humor, and he still had a decent bedside manner. He was always kind, just not extremely bubbly personality, more dry than Dr Dodds. He got us pregnant though! He was always professional, and honest with us about success chances. He was super aggressive with advancement of options to get pregnant, which we appreciated.
What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?
See past the dry humor, he really cares.
During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?
he was straight with us, but knew our goals and was set out to achieve them
Describe the protocols James Young (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
I don’t recall specifics
Describe your experience with the nursing staff at The Fertility Center of Michigan.
Very sweet.
Describe your experience with The Fertility Center of Michigan.
always made sure there was availability for appointments as you needed. must pay for everything up front. they definitely made sure you paid for everything before you started scheduling. some times you wouldn’t get phone calls back in the amount of time you had hoped or were promised. other than that, the staff was very caring, supportive, sensitive to your needs, and collaborated well with physicians.
Describe James Young (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
multiple got us pregnant with multiples!
What specific things went wrong at The Fertility Center of Michigan?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
10
Doctor
James Young (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
Operations
4 of 5
Nursing Staff
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
0
NPS
0
Age 27 - 28
1 IVF
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
Tubal Blockage
Recurrent Pregnancy Loss
Other
Income $50K - $99K
Nurse or HC Services
2nd of 4 Docs
1 Egg Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Young did my embryo transfer procedure. He called and left a message with my egg retrieval results and said “we retrieved 11 eggs but only 1 fertilized. It’s mediocre with little or no chance of surviving. We can see if you still want to transfer.” So I called him back, was put on hold for a half an hour, hung up, called back 3-5 more times. He finally called me back and laughed when he answered. He said well you’re in you’re 30s right? And I said no I’m 28. He laughed and said “close enough, I guess we can transfer.” When we got to transfer day, he did not greet us, did not explain what he was going, the lab door leading in to the room was open the whole time, we waited probably 15 min for the lab to bring in the embryo. During that time I had the speculum and ultrasound going. So I was sitting there in the stirrups with a door in front of me wide open. No one spoke. No congratulations. I felt like a lab rat.
The Kalamazoo clinic [of Fertility Center of Michigan] is ok. The front desk staff and ultrasound tech I had were great. They do not send appointment reminders. They seem to have lost sight of what IVF patients are going through and what it means to need IVF...When we got to transfer day, he [Dr. Young] did not greet us, did not explain what he was going, the lab door leading in to the room was open the whole time, we waited probably 15 min for the lab to bring in the embryo. During that time I had the speculum and ultrasound going. So I was sitting there in the stirrups with a door in front of me wide open. No one spoke. No congratulations. I felt like a lab rat.
How was your experience with James Young (retired) at The Fertility Center of Michigan?
Dr Young did my embryo transfer procedure. He called and left a message with my egg retrieval results and said “we retrieved 11 eggs but only 1 fertilized. It’s mediocre with little or no chance of surviving. We can see if you still want to transfer.” So I called him back, was put on hold for a half an hour, hung up, called back 3-5 more times. He finally called me back and laughed when he answered. He said well you’re in you’re 30s right? And I said no I’m 28. He laughed and said “close enough, I guess we can transfer.” When we got to transfer day, he did not greet us, did not explain what he was going, the lab door leading in to the room was open the whole time, we waited probably 15 min for the lab to bring in the embryo. During that time I had the speculum and ultrasound going. So I was sitting there in the stirrups with a door in front of me wide open. No one spoke. No congratulations. I felt like a lab rat.
What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?
Don’t see him! Find another doctor who cares.
During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?
Dr Young did my embryo transfer procedure. He called and left a message with my egg retrieval results and said “we retrieved 11 eggs but only 1 fertilized. It’s mediocre with little or no chance of surviving. We can see if you still want to transfer.” So I called him back, was put on hold for a half an hour, hung up, called back 3-5 more times. He finally called me back and laughed when he answered. He said well you’re in you’re 30s right? And I said no I’m 28. He laughed and said “close enough, I guess we can transfer.” When we got to transfer day, he did not greet us, did not explain what he was going, the lab door leading in to the room was open the whole time, we waited probably 15 min for the lab to bring in the embryo. During that time I had the speculum and ultrasound going. So I was sitting there in the stirrups with a door in front of me wide open. No one spoke. No congratulations. I felt like a lab rat.
Describe the protocols James Young (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
Dr Young did my embryo transfer procedure. He called and left a message with my egg retrieval results and said “we retrieved 11 eggs but only 1 fertilized. It’s mediocre with little or no chance of surviving. We can see if you still want to transfer.” So I called him back, was put on hold for a half an hour, hung up, called back 3-5 more times. He finally called me back and laughed when he answered. He said well you’re in you’re 30s right? And I said no I’m 28. He laughed and said “close enough, I guess we can transfer.” When we got to transfer day, he did not greet us, did not explain what he was going, the lab door leading in to the room was open the whole time, we waited probably 15 min for the lab to bring in the embryo. During that time I had the speculum and ultrasound going. So I was sitting there in the stirrups with a door in front of me wide open. No one spoke. No congratulations. I felt like a lab rat.
Describe your experience with The Fertility Center of Michigan.
The Kalamazoo clinic is ok. The front desk staff and ultrasound tech I had were great. They do not send appointment reminders. They seem to have lost sight of what IVF patients are going through and what it means to need IVF.
0
Doctor
James Young (retired)
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
The Fertility Center of Michigan
Grand Rapids
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
10
NPS
10
Age 41
1 IUI
Male Factor
European
Income $0 - $49K
Strongly Recommends
Strongly Recommends
Unsuccessful
He was very thorough in explaining everything and telling us what the next course of treatment should be was very caring and compassionate as well I would recommend him...He treated me like a person explained everything thoroughly and didn't rush us through...He is very nice n will answer all type questions...He had my on clomid for an iui procedure to help produce multiple eggs wich ended in not getting pregnant due to my husbands low sperm count n low motility he then told us after the failed iui ivf was are next step
For the iui [at The Fertility Center of Michigan] it was roughly 800 after all the appointments and medications have not done ivf yet due to the high cost...They are all great caring and compassionate and explain everything thoroughly the office n staff are all great and very welcoming never had to wait long at my appointments and even brought me in on a Saturday for a test I needed done...They [nurses] were all great explaining everything caring and compassionate and if they did not know something they would go ask the Dr to get tyne answer
How was your experience with James Young (retired) at The Fertility Center of Michigan?
He was very thorough in explaining everything and telling us what the next course of treatment should be was very caring and compassionate as well I would recommend him and all lol the other Dr's at the fertillity center
What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?
He is very nice n will answer all type questions
During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?
He treated me like a person explained everything thoroughly and didn't rush us through
Describe the protocols James Young (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
He had my on clomid for an iui procedure to help produce multiple eggs wich ended in not getting pregnant due to my husbands low sperm count n low motility he then told us after the failed iui ivf was are next step
Describe your experience with the nursing staff at The Fertility Center of Michigan.
They were all great explaining everything caring and compassionate and if they did not know something they would go ask the Dr to get tyne answer
Describe your experience with The Fertility Center of Michigan.
They are all great caring and compassionate and explain everything thoroughly the office n staff are all great and very welcoming never had to wait long at my appointments and even brought me in on a Saturday for a test I needed done
Describe the costs associated with your care under James Young (retired) at The Fertility Center of Michigan.
For the iui it was roughly 800 after all the appointments and medications have not done ivf yet due to the high cost
10
Doctor
James Young (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
The Fertility Center of Michigan
Grand Rapids
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019 - 2020, Unsuccessful
NPS
10
NPS
10
Age 29 - 30
Anovulation
Endometriosis
PCOS
Tubal Blockage
European
Income $100K - $199K
Accountant
1st of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
[Dr. James Young was] Very understanding without being too direct. Answered all my questions and never made us feel uncared for or unheard. I was hesitant to have a male RE, however after seeing him I trust him 100 percent... Sometimes he forgot what we have done while in the appointment...Not a fan of my anxiety medical jokes haha
I am question asker and so is my husband but I feel as though they could be more forthright with information [at The Fertility Center of Michigan]...I never can call and get an appointment, I have to leave a message and wait for them to call me back. Sometimes I have to call twice...I had a very important appointment that I scheduled but was never I put into the system, so when I showed they had no record of it. They got me in but it was a very rushed appointment and I had to wait 30 minutes...
How was your experience with James Young (retired) at The Fertility Center of Michigan?
Very understanding without being too direct. Answered all my questions and never made us feel uncared for or unheard. I was hesitant to have a male RE, however after seeing him I trust him 100 percent.
What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?
Not a fan of my anxiety medical jokes haha
During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?
Sometimes he forgot what we have done while in the appointment
Describe your experience with the nursing staff at The Fertility Center of Michigan.
I never can call and get an appointment, I have to leave a message and wait for them to call me back. Sometimes I have to call twice.
Describe your experience with The Fertility Center of Michigan.
Communication is the things that pops out. I am question asker and so is my husband but I feel as though they could be more forthright with information. This is unknown territory for most walking in off the street.
Describe the costs associated with your care under James Young (retired) at The Fertility Center of Michigan.
We’ve spent well over 5000
What specific things went wrong at The Fertility Center of Michigan?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at The Fertility Center of Michigan.
I had a very important appointment that I scheduled but was never I put into the system, so when I showed they had no record of it. They got me in but it was a very rushed appointment and I had to wait 30 minutes
10
Doctor
James Young (retired)
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
The Fertility Center of Michigan
Grand Rapids
NPS
Operations
3 of 5
Scheduling
1 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
2018 - 2019, Unsuccessful
NPS
8
NPS
10
Age 26 - 27
2 IUI
PCOS
Unexplained
Other
Income $50K - $99K
Sales Representative
Neutral
Strongly Recommends
Unsuccessful
Dr. Young was very professional. We could tell he had many years of experience but that he had removed his ability to get attached or emotional about patients. He knows what he is talking about and is good at explaining the game plan...I took clomid to force me to ovulate when we wanted. I went in for an x ray to see the follicles and tell me when to take my injection.
[Fertility Center of Michigan] It’s a very clean area. Very professional and very knowledgeable. They will go out of their way to help you understand how everything works and off tops and tricks that have helped their other patients in the past...[Dr. Young] He knows what he is talking about and is good at explaining the game plan.
How was your experience with James Young (retired) at The Fertility Center of Michigan?
Dr Young was very professional. We could tell he had many years of experience but that he had removed his ability to get attached or emotional about patients. He knows what he is talking about and is good at explaining the game plan.
What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?
Be ready to go full force with whatever option you so choose.
During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?
He was very straightforward and unattached. However we were getting to know him more. He was dedicated to getting results in the best way possible
Describe the protocols James Young (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
I took clomid to force me to ovulate when we wanted. I went in for an x ray to see the follicles and tell me when to take my injection. Then I would come back when I had ovulated for Insemination. Then told to wait until period came and if it did come call back to set up next cycle.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
They were very kind.
Describe your experience with The Fertility Center of Michigan.
It’s a very clean area. Very professional and very knowledgeable. They will go out of their way to help you understand how everything works and off tops and tricks that have helped their other patients in the past.
8
Doctor
James Young (retired)
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
The Fertility Center of Michigan
Grand Rapids
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2012 - 2019, Unknown Success
NPS
10
NPS
10
Age 32 - 39
1 IVF
Unexplained
Other
Income $50K - $99K
Teacher
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He [Dr. James Young] was so incredibly kind and caring and treated me like a person...He was very informative and compassionate with us and wanted to make sure he helped us in our very way he could. He explained in detail what would work for us and our chances of receiving pregnancy. Talked through the procedure and what to do and expect...I had cysts for a few months and one cycle needed to be canceled because there weren’t many follicles. We did another cycle and ER and ET resulting in a pregnancy.
[The nursing staff at The Fertility Center of Michigan were] Very caring and compassionate...trustworthy staff. Everyone on the team is like and treats you like family. They want to know about you and help you in anyway they can. They are helpful in any questions you have or concerns you may have...I had cysts for a few months and one cycle needed to be canceled because there weren’t many follicles. We did another cycle and ER and ET resulting in a pregnancy.
How was your experience with James Young (retired) at The Fertility Center of Michigan?
He was very informative and compassionate with us and wanted to make sure he helped us in our very way he could. He explained in detail what would work for us and our chances of receiving pregnancy. Talked through the procedure and what to do and expect.
What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?
He truly cares for his patients
During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?
He was so incredibly kind and caring and treated me like a person.
Describe the protocols James Young (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
I had cysts for a few months and one cycle needed to be canceled because there weren’t many follicles. We did another cycle and ER and ET resulting in a pregnancy.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
Very caring and compassionate
Describe your experience with The Fertility Center of Michigan.
Very nice, caring, compassionate, trustworthy staff. Everyone on the team is like and treats you like family. They want to know about you and help you in anyway they can. They are helpful in any questions you have or concerns you may have.
10
Doctor
James Young (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
The Fertility Center of Michigan
Grand Rapids
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2019, Successful
NPS
10
NPS
10
Age 30 - 35
5 IUI
1 IVF
Anovulation
PCOS
Unexplained
Other
Income $50K - $99K
1st of 2 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
We loved Dr. Young. He was so down to earth and compassionate. Yet at the same time very knowledgeable and professional. He has a great sense of humor, which is similar to my husbands, very witty. ... He takes everything step by step. Trying to do least invasive first before jumping to big guns. He started with timed intercourse with a trigger shot, a surgery to make sure everything was healthy, to IUI’s, the to IVf.
It’s a busy office [The Fertility Center of Michigan], so you first appointment will be a ways out. But once you start treatment they are on top of getting your appointments. ... They cared for me physically, mentally and emotionally. ... And very rarely do they call to move or change them. You can call anytime day or night and get answers! It’s amazing
How was your experience with James Young (retired) at The Fertility Center of Michigan?
We loved Dr. Young. He was so down to earth and compassionate. Yet at the same time very knowledgeable and professional. He has a great sense of humor, which is similar to my husbands, very witty. Which made me feel so comfortable and cared for!
What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?
Be patient through the whole process. He has a reason for his process and you have to trust it. He can seem very dry at times but once you have a few visits he is very open, caring and funny!
During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?
Dr.Young and staff always made be feel like I was a human. They cared for me physically, mentally and emotionally. They were always there for my questions and concerns. They were rooting for us just as hard as we were rooting for ourselves!
Describe the protocols James Young (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
He takes everything step by step. Trying to do least invasive first before jumping to big guns. He started with timed intercourse with a trigger shot, a surgery to make sure everything was healthy, to IUI’s, the to IVf. He wants to give you a family just as much as you want one. But I also believe he wants to try all your options.
Describe your experience with your nurse at The Fertility Center of Michigan.
Our first Ivf cycle with egg retrieval, to being hyper stimulated and having to freeze rather then do a fresh. I was devastated. But the nurses assured me that this was best. For my health and any potential babies. And they were right! They held my hand and helped wipes my tears through the whole process. And the second transfer when it didn’t work, I could tell on the line that my nurse was just as devastated as I was. And I felt comfort in that. Knowing they are truly rooting for you
Describe your experience with The Fertility Center of Michigan.
It’s a busy office, so you first appointment will be a ways out. But once you start treatment they are on top of getting your appointments. And very rarely do they call to move or change them. You can call anytime day or night and get answers! It’s amazing
Describe your experience with your monitoring appointments at The Fertility Center of Michigan.
Monitoring appointments where usually on time and down to the point. It was nice to just get the information you needed and move On to the next steps. No waiting for results. You got them right the.
Describe the costs associated with your care under James Young (retired) at The Fertility Center of Michigan.
It’s not cheap! This is the biggest down fall. I would say from our very first visit 5 yrs ago to date. On ALL treatments, meds, procedures, and lab work we have spent 20,000 (ball park )
10
Doctor
James Young (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
The Fertility Center of Michigan
Grand Rapids
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Unknown Success
NPS
10
NPS
10
Age 28 - 31
1 IVF
Tubal Blockage
Other
Income $50K - $99K
1st of 4 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. James Young] can be a bit dry but overall very personable. I felt very comfortable discussing my concerns with him. I feel that he was keeping my best interests in mind during the course of my treatment. There was one instance where he forgot my name but I didn't take it personal...He will be thorough if you ask the questions...My 3rd IVF cycle followed the same protocol as my 2nd cycle but was cancelled prior to the frozen embryo transfer because my uterine lining was possibly over-stimulated by the hormones and was not suitable for pregnancy.
Approximately $8000 for egg retrieval and fresh transfer [at The Fertility Center of Michigan] including medications and ultrasounds...It's a beautiful clinic with friendly and knowledgeable staff. The clinic is up-to-date and very clean. My favorite part is that they offer an on-site fertility counselor free of charge. The fertility counselor has been a great resource for managing my anxiety through my fertility treatments... She [nurse] communicates to me via email (at my request) as it is difficult for me to answer phone calls discussing personal matters while I'm at work. She is always very thorough in her instructions and answers ALL of my questions. I feel very comfortable communicating with her and am so glad that I was blessed with such an amazing IVF nurse.
How was your experience with James Young (retired) at The Fertility Center of Michigan?
He can be a bit dry but overall very personable. I felt very comfortable discussing my concerns with him. I feel that he was keeping my best interests in mind during the course of my treatment. There was one instance where he forgot my name but I didn't take it personal.
What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?
Be open, honest, and express all of your concerns. He will be thorough if you ask the questions.
During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?
He always was very thorough in answering my questions and explaining our fertility treatment plan. He apologized and showed concern when the outcome of our treatment was negative.
Describe the protocols James Young (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
My first cycle was an embryo retrieval and fresh transfer of 2 embryos. If I remember correctly, gonal-f, hcg trigger were used and then progesterone through the 11th week of pregnancy. This procedure resulted in a successful pregnancy and birth of my daughter. My 2nd IVF cycle was a long protocol with frozen embryo transfer. The medications were Lupron, estradiol, and progesterone. This cycle did not result in pregnancy. My 3rd IVF cycle followed the same protocol as my 2nd cycle but was cancelled prior to the frozen embryo transfer because my uterine lining was possibly over-stimulated by the hormones and was not suitable for pregnancy. I am currently on my 4th IVF cycle. I have reverted back to the same protocol as my first cycle but with lower dose gonal-f as I do not require multiple follicle production. I do not yet know if the transfer produced a positive pregnancy.
Describe your experience with your nurse at The Fertility Center of Michigan. (Assigned nurse: Kim Helm)
Kim Helm is the most kind-hearted, caring, and knowledgeable nurse I've ever communicated with. She communicates to me via email (at my request) as it is difficult for me to answer phone calls discussing personal matters while I'm at work. She is always very thorough in her instructions and answers ALL of my questions. I feel very comfortable communicating with her and am so glad that I was blessed with such an amazing IVF nurse.
Describe your experience with The Fertility Center of Michigan.
It's a beautiful clinic with friendly and knowledgeable staff. The clinic is up-to-date and very clean. My favorite part is that they offer an on-site fertility counselor free of charge. The fertility counselor has been a great resource for managing my anxiety through my fertility treatments.
Describe the costs associated with your care under James Young (retired) at The Fertility Center of Michigan.
Approximately $8000 for egg retrieval and fresh transfer including medications and ultrasounds. Approximately $5000 for frozen embryo transfer including medications and ultrasounds.
Describe James Young (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
Dr. Young is responsible with selecting the number of embryos to transfer. He has always suggested 2 embryos for my transfers in hopes of single or double births but no more than that as multiple births come with added risks and potential complications.
What specific things went wrong at The Fertility Center of Michigan?
  • Failed to call with results
Describe the specific things that went wrong at The Fertility Center of Michigan.
I once was not informed of estradiol results which resulted in a slight delay of my cycle.
10
Doctor
James Young (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
The Fertility Center of Michigan
Grand Rapids
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2019, Unknown Success
NPS
10
NPS
10
Age 30 - 37
3 IUI
2 IVF
2 Embryo Freezing
Male Factor
PCOS
European
Income $100K - $199K
Teacher
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. James Young] doesn't give false hope, he tells it like it is. I like his dry sense of humor. He really knows his stuff and is up to date on the latest things to try...you can message him questions on MyHealth if you think of any later. He is very receptive to questions...Long med protocol IVF, uterine scratch (worth a try, knew it might not help), grew embryo to blastocyst, next time doing a clotting factor panel and and ERA biopsy before transferring another embryo, will thaw all remaining and grow them all to blast to see how many keep going. No pregnancy yet, but we have embryos left. If the next round doesn't stick he said we can look into gestational carriers. Nursing Staff
[The Fertility Center of Michigan] is clean and pretty...The staff all work well together. The billing ladies are very helpful, too...There is one nurse that mixed up the date of our pregnancy test, which led to me seeing results before I was prepared to. Other than that, they have been excellent. Some have even shared their own fertility journeys. That was very helpful...We are at 25,000 out of pocket after three IVF cycles. The office covered the $800 time lapse photography for free for our last egg retrieval.
How was your experience with James Young (retired) at The Fertility Center of Michigan?
Dr. Young is very up front and honest. He explains things without making you feel dumb for asking. After each of our three failed IVF cycles, he made a personal phone call to express his condolences after. He answered calls from the on call doctor on a Saturday to make the best decision for some time sensitive treatment. He doesn't give false hope, he tells it like it is. I like his dry sense of humor. He really knows his stuff and is up to date on the latest things to try.
What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?
Ask questions about anything you don't understand. Take notes and you can message him questions on MyHealth if you think of any later. He is very receptive to questions.
During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?
Dr. Young is very up front and honest. He explains things without making you feel dumb for asking. After each of our three failed IVF cycles, he made a personal phone call to express his condolences after. He answered calls from the on call doctor on a Saturday to make the best decision for some time sensitive treatment.
Describe the protocols James Young (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
Long med protocol IVF, uterine scratch (worth a try, knew it might not help), grew embryo to blastocyst, next time doing a clotting factor panel and and ERA biopsy before transferring another embryo, will thaw all remaining and grow them all to blast to see how many keep going. No pregnancy yet, but we have embryos left. If the next round doesn't stick he said we can look into gestational carriers.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
There is one nurse that mixed up the date of our pregnancy test, which led to me seeing results before I was prepared to. Other than that, they have been excellent. Some have even shared their own fertility journeys. That was very helpful.
Describe your experience with The Fertility Center of Michigan.
It is clean and pretty. I hate the fish tank though, when you have a procedure that requires a full bladder the running water noise on the tank makes you want to pee more! The staff all work well together. The billing ladies are very helpful, too.
Describe the costs associated with your care under James Young (retired) at The Fertility Center of Michigan.
We are at 25,000 out of pocket after three IVF cycles. The office covered the $800 time lapse photography for free for our last egg retrieval.
Describe James Young (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
They let me transfer 2 at once, but said 3 was too risky with my younger age of 36 and embryo quality.
10
Doctor
James Young (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
The Fertility Center of Michigan
Grand Rapids
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2019, Successful
NPS
10
NPS
10
Age 30 - 36
1 IVF
Male Factor
European
Income $50K - $99K
1st of 3 Docs
6 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. James Young] was always patient with our concerns and questions...has a wonderful and caring personality. He can put the most nervous or upset person at ease. He was very patient during our appointments. He made us feel completely comfortable and confident with the care we were receiving...I had 2 embryos transferred which resulted in our healthy baby girl being born...We used the antagonist protocol with bravelle and menopur to stimulate follicle production for about 11 days.
They [nurses at The Fertility Center of Michigan] were super comforting throughout the process. Very good communication and made sure we knew exactly what to do and what to expect...Monitoring appointments were held during a window of time in the morning. I loved this because I was able to go before work. It allowed me to minimize using my personal time off for appointments...Approximately $12,000 total for blood work, ultrasounds, medications, egg retrieval, and transfer.
How was your experience with James Young (retired) at The Fertility Center of Michigan?
Dr. Young has a wonderful and caring personality. He can put the most nervous or upset person at ease. He was very patient during our appointments. He made us feel completely comfortable and confident with the care we were receiving.
What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?
Write down any questions or concerns you have before your appointment. Then you won't forget to ask them. I always wrote the answers down so I could remember later. Sometimes being nervous you may forget to ask questions or forget the information you were given. You could always call back and clarify if you need to.
During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?
He was always patient with our concerns and questions.
Describe the protocols James Young (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
We used the antagonist protocol with bravelle and menopur to stimulate follicle production for about 11 days. After a few days of taking stimulation medicine they also added a morning injection of ganirelix to prevent premature ovulation. After 12 nights of stimulation Injections I had to administer a Lipton trigger shot to mature the eggs. I had my egg retrieval the next morning. The day of egg retrieval I started progesterone in oil injections. 2 days after retrieval I had 2 embryos transferred which resulted in our healthy baby girl being born.
Describe your experience with your nurse at The Fertility Center of Michigan.
They were super comforting throughout the process. Very good communication and made sure we knew exactly what to do and what to expect.
Describe your experience with The Fertility Center of Michigan.
I felt welcomed to the fertility clinic during the first call to schedule my new patient consultation. The receptionists were very knowledgeable and friendly. The medical assistants and nurses were always reassuring. The doctors always made us feel safe, comfortable, and confident in our next step of treatment. We even got a personal call from our doctor congratulating us on our positive pregnancy test. Great office all around. You will not be disappointed.
Describe your experience with your monitoring appointments at The Fertility Center of Michigan.
Monitoring appointments were held during a window of time in the morning. I loved this because I was able to go before work. It allowed me to minimize using my personal time off for appointments.
Describe the costs associated with your care under James Young (retired) at The Fertility Center of Michigan.
Approximately $12,000 total for blood work, ultrasounds, medications, egg retrieval, and transfer.
10
Doctor
James Young (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
The Fertility Center of Michigan
Grand Rapids
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
8
NPS
9
Age 37 - 38
3 IUI
Other
European
Income $100K - $199K
Lawyer
Neutral
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Young] was candid and straight forward about treatment and our options. I feel like he followed SART guidelines and ethics protocol. I am very detail oriented so I would have preferred more in depth explanations, but overall he communicated well...He has a dry sense of humor which can come off as insensitive and might be off putting to some. My husband thinks he is hilarious... Protocol was chosen based on age, single Fallopian tube, prior ectopic pregnancy and normal AMH & FSH values. Currently stimulating for first egg retrieval.
Approximately $9500 for egg retrieval and transfer [at The Fertility Center of Michigan]...They have a good track record, are organized, kind, compassionate, nice facility, offer services like genetic counseling, a fertility counselor, and support group. They have 4 offices throughout the state and are relatively easier to reach. They coordinate with my local clinic for monitoring which has been very helpful...[nurses is a] Very effective communicator. Took into consideration my personality (Type A) when giving info (eg I want all the details, numbers,etc) Friendly and excellent at organization.
How was your experience with James Young (retired) at The Fertility Center of Michigan?
He was candid and straight forward about treatment and our options. I feel like he followed SART guidelines and ethics protocol. I am very detail oriented so I would have preferred more in depth explanations, but overall he communicated well.
What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?
He has a dry sense of humor which can come off as insensitive and might be off putting to some. My husband thinks he is hilarious.
During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?
He remembered details about my husband and myself, kept a sense of humor and conversed with us about non fertility topics.
Describe the protocols James Young (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
Antagonist protocol (BCP, 150 Gonal f, 75 menopur, cetrotide, hCG & Lupron trigger). I used Gonal during IUI so we had a good idea how I would respond. Protocol was chosen based on age, single Fallopian tube, prior ectopic pregnancy and normal AMH & FSH values. Currently stimulating for first egg retrieval.
Describe your experience with your nurse at The Fertility Center of Michigan. (Assigned nurse: Sandy)
Very effective communicator. Took into consideration my personality (Type A) when giving info (eg I want all the details, numbers,etc) Friendly and excellent at organization.
Describe your experience with The Fertility Center of Michigan.
They have a good track record, are organized, kind, compassionate, nice facility, offer services like genetic counseling, a fertility counselor, and support group. They have 4 offices throughout the state and are relatively easier to reach. They coordinate with my local clinic for monitoring which has been very helpful.
Describe the costs associated with your care under James Young (retired) at The Fertility Center of Michigan.
Approximately $9500 for egg retrieval and transfer - totally out of pocket. After partial insurance about $100 for mock transfer/sonohytogram. Insurance covered office visits with $20 co pay. $400 annually for embryo storage. All the remaining lab testing and ultrasounds are partially covered by insurance, and balances vary based on type of test and remaining deductible.
Describe James Young (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
Based on age I knew transferring 2 was a possibility, but was surprised that we could transfer up to 3. Otherwise, i trust that my doctor will only transfer the number of embryos he believes is healthy and safe.
8
Doctor
James Young (retired)
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
The Fertility Center of Michigan
Grand Rapids
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
9
NPS
10
Age 30 - 31
10 Fertility Medications
Anovulation
PCOS
Other
European
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
if you want someone who will shoot you straight, and push forward without haste, then Dr. Young will be a great fit...may seem quiet and reserved at first, but he will become a fierce advocate, giving you nothing but his best...I have PCOS, so the first treatment strategy was Clomid with monitoring to see if that would help me ovulate. The outcome was little to no results.next I was put on Metformin (indefinitely). The next strategy was a combination of Clomid, Follistim, Ovidrel and timed intercourse. This treatment was successful in getting me to ovulate, but unfortunately it didn’t result in a pregnancy. With the help of Dr. Young we decided to stop current treatments and move forward with IVF. Within a month of stopping treatment, we got pregnant naturally but unfortunately suffered a chemical pregnancy. We are currently saving for IVF.
Every single nurse [at The Fertility Center of Michigan], every single time, from a long visit to a quick in and out visit, was nothing but caring, respectful, honest and empathetic. The nursing staff was prompt to respond to every message I left, little issue or big...The office was determined to find me the best deal for medicines that weren’t covered by insurance. They work with an online fertility pharmacy, and would give me the information to figure out what pharmacies near me had the best price for meds.
How was your experience with James Young (retired) at The Fertility Center of Michigan?
There was never a time that I left Dr. Young feeling confused about treatment, unheard about my feelings or concerns, or worried about what would be next. From the very beginning, my husband and I felt a sense of relief and calmness from our meetings with Dr. Young. He is soft spoken, but delivers news, treatment plans and options with conviction. If you want a Dr. that is going to tip-toe and proceed with caution, Dr. Young may not be the doctor for you. But if you want someone who will shoot you straight, and push forward without haste, then Dr. Young will be a great fit.
What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?
Know that Dr. Young may seem quiet and reserved at first, but he will become a fierce advocate, giving you nothing but his best.
During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?
Although Dr. Young is very thorough, it is sometimes his emotion, or lack of, during delivery of information that can seem a bit cold. I could see how, to some, the lack of emotion could equate to feeling like a number. However, with a matter such as infertility, I would rather have a Dr. be completely honest, straightforward, with less emotion, than a Dr. that sugar coats and withholds.
Describe the protocols James Young (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
I have PCOS, so the first treatment strategy was Clomid with monitoring to see if that would help me ovulate. The outcome was little to no results.next I was put on Metformin (indefinitely). The next strategy was a combination of Clomid, Follistim, Ovidrel and timed intercourse. This treatment was successful in getting me to ovulate, but unfortunately it didn’t result in a pregnancy. With the help of Dr. Young we decided to stop current treatments and move forward with IVF. Within a month of stopping treatment, we got pregnant naturally but unfortunately suffered a chemical pregnancy. We are currently saving for IVF.
Describe your experience with your nurse at The Fertility Center of Michigan. (Assigned nurse: Amy and Julie)
I have zero constructive criticism for the nursing staff. Every single nurse, every single time, from a long visit to a quick in and out visit, was nothing but caring, respectful, honest and empathetic. The nursing staff was prompt to respond to every message I left, little issue or big. If they didn’t have the answer, they would assure me that they would work until they found it, and they did. I can’t imagine this journey without them!
Describe your experience with The Fertility Center of Michigan.
They are busy, so make sure if you’re a new patient, to plan ahead! Initially it took a month and a half to get my first appointment. Now that I’m an established patient, I never have any issues getting appointments. The front desk staff is always on the ball, and accommodating. They have always tried their hardest to make sure that we have all of the information we need, and have worked with my strange work schedule on many occasions to make sure I got the appointment I needed. The first visit can be overwhelming, but very informative. You receive a large packet of all of the information discussed, in case you can’t remember it all. The staff is always there to answer any questions you may have.
Describe the costs associated with your care under James Young (retired) at The Fertility Center of Michigan.
My Insurance does not cover infertility treatments, however the billing staff would work with me to code things appropriately to save me the most money. Each visit I had a copay of $35. My medicines were sometimes covered, sometimes not. Although I believe this has to do with my insurance, not the provider. Clomid- $45. Metformin-$15. Follistim- $300/300iu $600/600iu. Ovidrel- $107. The office was determined to find me the best deal for medicines that weren’t covered by insurance. They work with an online fertility pharmacy, and would give me the information to figure out what pharmacies near me had the best price for meds.
Describe James Young (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
N/A
9
Doctor
James Young (retired)
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
The Fertility Center of Michigan
Kalamazoo
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018 - 2019, Successful
NPS
7
NPS
5
Age 32 - 33
3 IUI
1 IVF
Donor Sperm
Anovulation
PCOS
Uterine Fibroids
European
Income $50K - $99K
2nd of 2 Docs
5 IUI With Other Docs
Neutral
Doesn't Recommend
Successful
Dr. Young is a very knowledgeable guy. He has a very dry sense of humor but he always made me feel comfortable. He always explained everything pretty clearly but it never seemed like he was talking down to us. He keeps an extremely tidy office... For IUI- We did femara along with injectables to hopefully get a better number of mature eggs without the extra cost of doing all injectables. For 3 cycles that worked.
I really have nothing great to say about the nurses [Fertility Center of MI]. None of them were particularly friendly. They never took the time to get to know us and never remembered us. We honestly had to explain our situation at every appointment. The ultrasound tech, Jillian, was the only one I felt comfortable with. Almost always when calling I had to leave a message and they would usually wait until the end of the day to return my call. They often returned it after they shut their phones off (at 3:30pm!) and if I didn't catch their call I would have to wait until the following day to speak with them.
How was your experience with James Young (retired) at The Fertility Center of Michigan?
Dr. Young is a very knowledgeable guy. He has a very dry sense of humor but he always made me feel comfortable. He always explained everything pretty clearly but it never seemed like he was talking down to us. He keeps an extremely tidy office, which seems to be rare for most doctors I have visited. He has a very steady hand and that always made me feel more at ease with him.
What's one piece of advice would you give a prospective patient of James Young (retired) at The Fertility Center of Michigan?
Ask as many questions as you can think of, he will answer them all. Don't ever leave, wishing you had the courage to ask something that may seem dumb. He will take his time and explain everything to you.
During treatment, were you treated like a number or a human with James Young (retired) at The Fertility Center of Michigan?
Every time we met with a nurse or doctor, we had to explain everything to them. They almost never remembered that we were using donor sperm... I hated repeating that over and over. Not a single person in 2 years remembered our names.
Describe the protocols James Young (retired) used in your cycles at The Fertility Center of Michigan and their degree of success.
For IUI- We did femara along with injectables to hopefully get a better number of mature eggs without the extra cost of doing all injectables. For 3 cycles that worked. On the 4th and 5th, we had absolutely no response to the meds and the IUI was cancelled. All 3 cycles produced negative results. We also used the ovidrel trigger shot 24 hours before IUI. IVF- we started with birth control the month before to hopefully "align" the follicles. We began the cycle with Gonal-F and Menopur, added lupron to prevent early ovulation. When the majority of the follicles reach 18-20mm, we used an HCG trigger. Exactly 35 hours, we had the egg retrieval. The 12 eggs were fertilized using ICSI and 7 actually fertilized. All 7 made it to day 2, two 4 cell "day two embryos" were transferred and the other 5 were frozen. Both embryos implanted but only one progressed to have a heartbeat, the other disappeared over the next 16 weeks. We gave birth to a healthy son at 38 weeks.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
I really have nothing great to say about the nurses. None of them were particularly friendly. They never took the time to get to know us and never remembered us. We honestly had to explain our situation at every appointment. The ultrasound tech, Jillian, was the only one I felt comfortable with. Almost always when calling I had to leave a message and they would usually wait until the end of the day to return my call. They often returned it after they shut their phones off (at 3:30pm!) and if I didn't catch their call I would have to wait until the following day to speak with them. It was extremely frustrating, especially when we are dealing with a time sensitive issue.
Describe your experience with The Fertility Center of Michigan.
You have to strongly advocate for yourself. You will get lost in the mountain of patients otherwise. If you feel like the treatment they have you on isn't working, speak up. They let us keep going until we said "stop". We were 8 IUIs in when we finally realized this.
Describe the costs associated with your care under James Young (retired) at The Fertility Center of Michigan.
IUI procedure was about $400 Full ivf was about $12,000
Describe James Young (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
They explained it to us but really left the choice up to us. They allowed us to transfer 2
What specific things went wrong at The Fertility Center of Michigan?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at The Fertility Center of Michigan.
The nurse setting up my hsg did not tell me, until the morning of the procedure, that I needed an antibiotic. I had to rush around and get it. After my hsg the nurse told me that I had a "shaggy lining" I asked if it was an issue, if we should put off our IUI that was scheduled for that week... She said she would check with the Dr. (Shavell at the time) but it shouldn't be an issue. We never received a call to tell us wether or not to go ahead with the IUI so we came to our appointment anyway. I asked if Dr. Shavell had reviewed the results of my hsg and the nurse didn't give a clear response but basically said "yes, it's fine. It's just a little shaggy". 2 days after our IUI we got a phone call from a nurse telling us that Dr. Shavell was concerned with what she saw and was ordering a 3D ultrasound to get a better look. I ended up having multiple polyps and a fibroid. We wasted a bunch of money for absolutely no good reason... All because no one actually looked at the results of my hsg.
7
Doctor
James Young (retired)
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
2 of 5
5
Clinic
The Fertility Center of Michigan
Grand Rapids
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5