Janelle Luk

Ask as many questions as you need to. Dr. Luk will take the time to answer them. You can also email her...my husband and I had several in depth meetings with Dr. Luk to discuss the next course of treatment and/or weigh options...Due to poor results from the last two cycles Dr. Luk decided to change direction and try a lupron micro-flare going for quality over quantity; 12 eggs retrieved, 3 made it to freeze; 2/3 were PGS normal...transferred two PGS normal embryos again with an immune protocol; now 20 weeks pregnant with one

Dr. Luk and Dr. Nejat [at Neway Medical] both suggested transferring two embryos after I experienced two chemical pregnancies with PGS tested embryos. They did not take this decision lightly and thoroughly reviewed all the risks with me. In the end I am grateful that they were open to this possibility as I became pregnant with a singleton from this transfer...Despite how busy the clinic is, ultimately it's much smaller than most other clinics, so you will see the same doctor(s), nurses, and front desk staff over and over. It's nice to see familiar faces, and I never felt as though I was treated like a number.

How was your experience with Janelle Luk at Neway Medical?

Dr. Luk is very high energy and extremely intelligent. As others have said, she will speak quickly, and you need to be prepared to slow down and ask questions as needed. I have the impression that she is so passionate about her work and so knowledgeable that her mind is going a million miles an minute. However, she is brilliant at what she does and specifically in designing a protocol and adjusting protocols according to each patient's needs. I also found her demeanor to be super friendly and positive.

What's one piece of advice would you give a prospective patient of Janelle Luk at Neway Medical?

Ask as many questions as you need to. Dr. Luk will take the time to answer them. You can also email her and/or the nursing staff with questions; if it's a question best answered by Dr. Luk she will respond. Lastly, my husband and I had several in depth meetings with Dr. Luk to discuss the next course of treatment and/or weigh options. Ask for what you need.

During treatment, were you treated like a number or a human with Janelle Luk at Neway Medical?

Although Generation Next got busier and busier throughout the time I was treated by Dr. Luk, I always felt warmly greeted by the front desk, nurses, and Drs. Luk and Nejat.

Describe the protocols Janelle Luk used in your cycles at Neway Medical and their degree of success.

Cycle 1: Antagonist Protocol; 17 eggs retrieved, 0 made it to blast. Moderate OHSS following this cycle. Cycle 2: Antagonist Protocol was done with lower doses of stims following the results of my first cycle as Dr. Luk wanted to avoid poor egg quality caused by stims and also avoid OHSS. 12 eggs retrieved, 2 made it to blast. Fresh 5 day transfer of 2 embryos, negative pregnancy test Cycle 3 (freeze all): Due to poor results from the last two cycles Dr. Luk decided to change direction and try a lupron micro-flare going for quality over quantity; 12 eggs retrieved, 3 made it to freeze; 2/3 were PGS normal. I planned to freeze all this cycle to bank embryos and do another retrieval after. Cycle 4 (freeze all): repeat of the same Lupron Micro-Flare protocol; 9 retrieved, 4 made it to freeze, 4 were PGS normal. FET 1: eSET of one PGS tested normal embryo; chemical pregnancy FET 2: eSET of one PGS tested normal embryo with an immune protocol; chemical pregnancy FET 3: transferred two PGS normal embryos again with an immune protocol; now 20 weeks pregnant with one

Describe your experience with the nursing staff at Neway Medical.

The nursing staff here is fantastic. They are warm, friendly, and organized. The best part about them is that they are readily available via email to a general email, and nearly always call or email back right away.

Describe your experience with Neway Medical.

The best part of this clinic is that they are very technology savvy. All results are posted to a portal accessible via an iPhone app; you have email addresses for your doctor(s), the nursing staff, and the reception. Communication is easy and fast. This was the primary reason I switched to this clinic, and it made treatment much less stressful as I didn't have to worry about missing a phone call and not being able to speak to a nurse about a question I had. Generation Next got busier and busier during the time I was treated here. That did mean that wait times increased, however I found that if I was able to go in at the tail end of monitoring hours (10:30 am) when most others are not available to go in, I was in and out within 20 minutes. The waiting area wasn't the most comfortable, however the facility itself was newly renovated and sparkling clean. They are now moving to a new floor where it will be more comfortable and they'll have more room. They also have coffee in the waiting room which is a nice touch. Despite how busy the clinic is, ultimately it's much smaller than most other clinics, so you will see the same doctor(s), nurses, and front desk staff over and over. It's nice to see familiar faces, and I never felt as though I was treated like a number.

Describe your experience with your monitoring appointments at Neway Medical.

At the end of my time here monitoring hours were from 7am until 10:30am. Around 7:30-8am the wait could get quite long, however the office always felt like a well-oiled machine getting patients in and out as quickly as they could. Going towards the end of monitoring hours meant that there were very few people waiting. I nearly always saw my doctor at the beginning of treatment, Towards the end they did need to add a few ultrasound technicians to help move monitoring along, however you could always speak to your doctor if needed or ask as many questions as needed.

Describe the costs associated with your care under Janelle Luk at Neway Medical.

100% covered by insurance except PGS testing and anesthesiology.

Describe Janelle Luk's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Neway Medical.

Dr. Luk and Dr. Nejat both suggested transferring two embryos after I experienced two chemical pregnancies with PGS tested embryos. They did not take this decision lightly and thoroughly reviewed all the risks with me. In the end I am grateful that they were open to this possibility as I became pregnant with a singleton from this transfer.

Doctor

Janelle Luk

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Neway Medical

New York

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Janelle Luk Neway Medical

2020 - 2022, Unknown Success

Age 37 - 39

2 IVF

3 Egg Freezing

1 Embryo Freezing

Diminished Ovarian Reserve

Male Factor

Unexplained

European

Income $0 - $49K

3rd of 3 Docs

1 IVF With Other Docs

LGBTQ

Strongly Recommends

Success w/ Doc Too early to know

Review of

Janelle Luk Generation Next Fertility

Dr. Luk is my third RE and the first time I have not felt dismissed when wanting to try something new. We are a difficult and unique case, and even though she’s been honest about our chances, she has not made us feel hopeless. After a loss or a setback, we always feel better after discussing next steps...she let me know if I wanted to transfer 2 of my day 3 embryos she would support me, but ultimately agreed that transferring one at a time would be best...I am a very poor responder to IVF, so Dr. Luk suggested mild stimulation

[Generation Next Fertility is] Affordable compared to most other clinics...They’re very innovative, and the REs consult with one another, particularly when there are roadblocks or question marks....I highly recommend GNF for anyone freezing eggs...As for weaknesses, sometimes it has taken a bit to receive instructions or a reply, but they’re generally quick to reply when I reach out...[nurses were] Always kind, always warm, always compassionate

How was your experience with Janelle Luk at Generation Next Fertility?

Dr. Luk is my third RE and the first time I have not felt dismissed when wanting to try something new. We are a difficult and unique case, and even though she’s been honest about our chances, she has not made us feel hopeless. After a loss or a setback, we always feel better after discussing next steps. She is clearly passionate about what she does, and has never missed an opportunity to remind me that she knows how precious our few embryos are. She has so far always had something new to try, and listened to me if there’s something new I want to try.

What's one piece of advice would you give a prospective patient of Janelle Luk at Generation Next Fertility?

Don’t be afraid to speak up if you have questions or ideas. She is very passionate about self advocacy.

During treatment, were you treated like a number or a human with Janelle Luk at Generation Next Fertility?

It feels like she is fighting with and for us, not against us. When having to give me bad news she has been warm and empathetic. And when getting small victories she is excited with us. I clearly feel she knows how heavy the burden of infertility can be.

Describe the protocols Janelle Luk used in your cycles at Generation Next Fertility and their degree of success.

I am a very poor responder to IVF, so Dr. Luk suggested mild stimulation. I did indeed end up responding better to lower doses, and fewer meds. We also primed with Estrogen patches instead of birth control. We eventually found out the earlier I removed the patch the better I responded. We were never quick to always move forward with a retrieval because we only had one vial of my spouse’s frozen sperm left, so we never moved forward unless we felt confident. And if a cycle was scheduled we would slightly change something up. It’s unclear if any changes made a difference, but after past experiences with other RE’s it did feel good to know we were actually trying something different and not going around in circles.

Describe your experience with the nursing staff at Generation Next Fertility.

Always kind, always warm, always compassionate, but sometimes it took awhile to receive instructions. I was doing outside monitoring though, so it did complicate communication a bit.

Describe your experience with Generation Next Fertility.

Affordable compared to most other clinics. Even though I traveled out of state all of my treatments were considerably less expensive. They’re very innovative, and the REs consult with one another, particularly when there are roadblocks or question marks. The facility is gorgeous and welcoming. The morning of our final egg retrieval we were anxious and emotional, but there was a live pianist in the lobby and it was so lovely and refreshing it helped us relax a bit. The lab exceeded my expectations. When freezing eggs I kept being warned by others only a small percentage survive thaw, but all 4 of my frozen eggs survived thaw, all fertilized with ICSI, and 2 of them became day 3 embryos when fertilized. I highly recommend GNF for anyone freezing eggs, including affordability. As for weaknesses, sometimes it has taken a bit to receive instructions or a reply, but they’re generally quick to reply when I reach out. Communication is a bit more complicated when doing outside monitoring, so sometimes the cause for delay is the fault of my local monitoring clinic.

Describe your experience with your monitoring appointments at Generation Next Fertility.

I was always a little disappointed I couldn’t just stay in NY for my full cycle because their equipment was so much nicer and seemed more up to date than my outside monitoring clinic back in NC. The ultrasound techs were also more thorough. My left ovary can be hard to find, but they always found it every time!

Describe the costs associated with your care under Janelle Luk at Generation Next Fertility.

I’m unsure of total costs since some of our treatment was covered by insurance and some was a discounted rate, but whenever we paid out of pocket I remember things always being almost half the cost of the first clinic we had treatment back in NC.

Describe Janelle Luk's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Generation Next Fertility.

She let me know if I wanted to transfer 2 of my day 3 embryos she would support me, but ultimately agreed that transferring one at a time would be best, to give them each a separate chance since we had so few.

What specific things went wrong at Generation Next Fertility?

Failed to call with results
Provided conflicting information

Describe the specific things that went wrong at Generation Next Fertility.

After my hysteroscopy I was given the wrong information about my results, but they called me back in less than 10 minutes to correct their mistake. The procedure was done on New Years Eve, so things were very frazzled that day in the clinic when they’re normally pretty organized.

Doctor

Janelle Luk

Humanity

Communication

Frequency Seen

LGBTQ Care

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Generation Next Fertility

East Side

Operations

Scheduling

Billing Department

Nursing Staff

LGBTQ Care

Clinic Atmosphere

Educational Resources

Review of

Janelle Luk Generation Next Fertility

2019 - 2020, Unknown Success

Age 40 - 41

1 IVF

1 Egg Freezing

1 Embryo Freezing

Diminished Ovarian Reserve

Poor Egg Quality

Recurrent Pregnancy Loss

Income $100K - $199K

Consultant

2nd of 2 Docs

2 IVF With Other Docs

1 Egg Freezing With Other Docs

2 Embryo Freezing With Other Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Janelle Luk Generation Next Fertility

Every time we saw Dr. Luk she knew exactly who we were and knows our history to a T...If something was confusing to us she explained it again with pleasure and gave an example or a parallel. She acknowledge that this is not an easy process and genuinely wants to help us become parents...Dr. Luk is super knowledgeable...It seems like the wheels in her head are always turning, tying to find solutions to your struggle. She is always very thorough and patient. She makes time for you and weighs out your options.She does talk a little fast, but its always clear and understandable. I had 4 miscarriages and she recommended I take a Karyotype test. I found out I have a Chromosomal translation. She explained this very clearly and gave me the facts on what this means for me. My overall experience with Dr. Luk is A++. My main concern is that I want to work with someone who is knowledgeable, kind and continues to research and learn

nursing staff [at Generation Next Fertility] is so compassionate and responsive. I always get an email within the day, if not that day. They are always open and available via email or phone for any questions...It [monitoring] was run quite smoothly, however, sometimes there was a little wait, but that's expected. The wait was never too long...They are efficient and professional. its feel friendly and welcoming. If I request to see Dr. Luk they always try their best to have me see her asap. Sometimes I have to wait a little during monitioring, but I expect that. The bathroom and rooms are always stocked wth light day pads and tampons and an espresso machine in the waiting area.

How was your experience with Janelle Luk at Generation Next Fertility?

Dr. Luk is super knowledgeable. She really wants to know you and your history. It seems like the wheels in her head are always turning, tying to find solutions to your struggle. She is always very thorough and patient. She makes time for you and weighs out your options.She does talk a little fast, but its always clear and understandable. I had 4 miscarriages and she recommended I take a Karyotype test. I found out I have a Chromosomal translation. She explained this very clearly and gave me the facts on what this means for me. My overall experience with Dr. Luk is A++. My main concern is that I want to work with someone who is knowledgeable, kind and continues to research and learn

What's one piece of advice would you give a prospective patient of Janelle Luk at Generation Next Fertility?

You may feel like she is rushing you, but she just talks fast. She has a lot of information and knowledge and wants to share it all with you.

During treatment, were you treated like a number or a human with Janelle Luk at Generation Next Fertility?

Every time we saw Dr. Luk she knew exactly who we were and knows our history to a T. She sympathized and empathized with us. If something was confusing to us she explained it again with pleasure and gave an example or a parallel. She acknowledge that this is not an easy process and genuinely wants to help us become parents.

Describe the protocols Janelle Luk used in your cycles at Generation Next Fertility and their degree of success.

Dr. Luk's strategy is quality over quantity. The cycle with my first Dr we did a high stimulation, getting me 39 eggs, however, all were abnormal. If i remember correctly, Dr .Luk had me tale Clomid, i vial of Menopur and 150 u of Gonal. after 4 days we increased it to 200 u of Gonal and then added cetrodide a couple days later. then on the 11th dayI did the dual HCG trigger shot

Describe your experience with the nursing staff at Generation Next Fertility.

Dr. Luks nursing staff is so compassionate and responsive. I always get an email within the day, if not that day. They are always open and available via email or phone for any questions. If they don't know the answer they check with Dr. Luk and get back to you asap. They are all very willing to help in any way they can. Calling in RX and helping you find Pharmacy's if you are self pay. They aslo call insurance and take care of any pre-authorization

Describe your experience with Generation Next Fertility.

They are efficient and professional. its feel friendly and welcoming. If I request to see Dr. Luk they always try their best to have me see her asap. Sometimes I have to wait a little during monitioring, but I expect that. The bathroom and rooms are always stocked wth light day pads and tampons and an espresso machine in the waiting area.

Describe your experience with your monitoring appointments at Generation Next Fertility.

It was run quite smoothly, however, sometimes there was a little wait, but that's expected. The wait was never too long

Describe the costs associated with your care under Janelle Luk at Generation Next Fertility.

Fortunately, I had up to 10K covered for IVF and meds. I did have to pay for any embryo testing or freezing. I believe her IFV fee is $8500(don't quote me). I think its $900 for testing up to 4 embryos.

Describe Janelle Luk's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Generation Next Fertility.

Dr. Luk is very much open to transferring 2 embryos which is something my husband and I are interested in.

Doctor

Janelle Luk

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Generation Next Fertility

East Side

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Janelle Luk Generation Next Fertility

2019 - 2020, 4 Eggs Frozen

Age 32 - 33

4 Egg Freezing

Anovulation

Diminished Ovarian Reserve

Unexplained

European

Income $200K - $499K

Marketer or PR

2nd of 2 Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Janelle Luk Generation Next Fertility

Dr. Luk has been honest to me from the start. She's been able to guide me and help me where other fertility doctors have given up on me. She doesn't treat me as a number game, where if I can't get many eggs they cancel the cycle. One egg for her is one dream and it's that hope and positive energy that I rely on...Overall I am happy she creates a treatment plan for the individual vs the masses.

[Generation Next Fertility clinic] Strengths - tailoring treatment towards specific individuals. Weaknesses - Billing department as of now, understanding this a big one for everyone, but just had a claim submitted late and had to pay a lot out of pocket, this could have been avoided...[the nursing staff] were there for me and held my hand when I went through the retrievals. Emotionally they were super supportive pre-post covid

How was your experience with Janelle Luk at Generation Next Fertility?

Dr. Luk cares about her patients, and it's was definitely shown during this pandemic. She told me before there was a very small possibility we could retrieve eggs from me, but all it takes is one egg. Since seeing her since September 2019 I have retrieved 4 quality embryos. Overall I am happy she creates a treatment plan for the individual vs the masses.

What's one piece of advice would you give a prospective patient of Janelle Luk at Generation Next Fertility?

Make sure to take notes and ask her to slow down. She does care about her patients a lot, but always be prepared :)

During treatment, were you treated like a number or a human with Janelle Luk at Generation Next Fertility?

Describe the protocols Janelle Luk used in your cycles at Generation Next Fertility and their degree of success.

My treatment plans were mini IVF cycles, less medications and seeing when it was optimal to retrieve my eggs. That is the treatment plan I had for my my 3 IVF cycles where I was able to retrieve 4 eggs. Because of DOR, this is the treatment plan that the doctor that was best for me - less medication or overstimulation of the ovaries.

Describe your experience with the nursing staff at Generation Next Fertility.

They were there for me and held my hand when I went through the retrievals. Emotionally they were super supportive pre-post covid.

Describe your experience with Generation Next Fertility.

Strengths - tailoring treatment towards specific individuals. Weaknesses - Billing department as of now, understanding this a big one for everyone, but just had a claim submitted late and had to pay a lot out of pocket, this could have been avoided.

Describe your experience with your monitoring appointments at Generation Next Fertility.

They open at 7AM, I recommend getting it done earlier rather then later. However when COVID came, people would have to come in during scheduled time.

Describe the costs associated with your care under Janelle Luk at Generation Next Fertility.

Reasonable as we are doing mini IVF cycles.

Describe Janelle Luk's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Generation Next Fertility.

N/A

Doctor

Janelle Luk

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Generation Next Fertility

East Side

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Janelle Luk Generation Next Fertility

2018 - 2020, Unknown Success

Age 46 - 48

1 IUI

8 IVF

Poor Egg Quality

Unexplained

European

Income $100K - $199K

2nd of 2 Docs

6 IUI With Other Docs

Neutral

Strongly Recommends

Success w/ Doc Too early to know

Review of

Janelle Luk Generation Next Fertility

Dr. Luk is friendly, direct and thoughtful. She takes time to understand her patients and adjust her interaction and communication accordingly. As a physician she is clearly highly intellectual and very engaged in the work...The overall strategy of my care has been based on my age. The decision was to do natural cycle, rather than trying to promote egg development. So I have not had a high volume of medication. Some changes have been made along the way with the drugs or protocol used.

The clinic [Generation Next Fertility] is well run and as there are only 2 primary physicians there it has an intimate and personal feel. They have good systems in place to manage efficiently and make efforts to attend to patient needs. The practice has become more busy so the wait time can be long. They have taken steps to address that which is appreciated.

How was your experience with Janelle Luk at Generation Next Fertility?

Dr. Luk is friendly, direct and thoughtful. She takes time to understand her patients and adjust her interaction and communication accordingly. As a physician she is clearly highly intellectual and very engaged in the work. I trust that she keeps herself educated about fertility treatment and options and she shares information with her patients. She and her partner are engaged with patients and take time to communicate and check in.

What's one piece of advice would you give a prospective patient of Janelle Luk at Generation Next Fertility?

To understand that she has a very direct and pragmatic approach. She is not a touchy feely type person but she is caring.

During treatment, were you treated like a number or a human with Janelle Luk at Generation Next Fertility?

I feel the practice is very attentive to each individual and has a relationship with the patient.

Describe the protocols Janelle Luk used in your cycles at Generation Next Fertility and their degree of success.

The overall strategy of my care has been based on my age. The decision was to do natural cycle, rather than trying to promote egg development. So I have not had a high volume of medication. Some changes have been made along the way with the drugs or protocol used. At one point a decision was made to freeze embryos at day 3 due to evidence that they were high quality at that point and might transfer effectively.

Describe your experience with the nursing staff at Generation Next Fertility.

The nursing team are very caring and helpful. They provide a lot of information and do outreach via phone, email and the portal. They are friendly and patient. At times mistakes have been made with my information. These have not been of serious consequence, just occasional mistakes that are understandable; but can also be avoided. Overall I find them organized and reliable.

Describe your experience with Generation Next Fertility.

The clinic is well run and as there are only 2 primary physicians there it has an intimate and personal feel. They have good systems in place to manage efficiently and make efforts to attend to patient needs. The practice has become more busy so the wait time can be long. They have taken steps to address that which is appreciated. While they have protocols to manage information and communication on occasion I find errors or minor issues that can be frustrating. I think the portal could be better and more user friendly. I really like the staff and feel they care about the patients.

Describe your experience with your monitoring appointments at Generation Next Fertility.

Monitoring is a daily window in the morning. I found it to work ok because typically I would need to do this before work. It did become busy over time and the wait was long which was challenging at times. The practice is taking actions to expand their ability to service patients more quickly.

Describe the costs associated with your care under Janelle Luk at Generation Next Fertility.

I paid directly out of pocket but they submitted to insurance for procedures that were covered.

What specific things went wrong at Generation Next Fertility?

Lost paperwork
Failed to inform you of changes in protocol
Provided conflicting information

Describe the specific things that went wrong at Generation Next Fertility.

No major issues. I have worked with this clinic along the way so occasionally some errors have been made in terms of getting me information or necessary details. That is not a common issue.

Doctor

Janelle Luk

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Generation Next Fertility

East Side

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Janelle Luk Generation Next Fertility

2018 - 2019, Unsuccessful

Age 37 - 38

2 Egg Freezing

Black or African-American

Income $100K - $199K

Business Executive

Only Doc Seen

Doesn't Recommend

Unsuccessful

Review of

Janelle Luk Generation Next Fertility

She [Dr. Luk] would dive into the ultrasound after a very short small talk, count and measure follicles, mostly speaking to herself and then ask me to come back the next day for monitoring. I would always feel like I was taking too much of her time if I was asking too many questions. When she would take time to answer, I would feel a little rushed and not totally satisfied...she had difficulty communicating effectively and comes across as all over the place. I wold really have to educate myself, prepare questions in order to get a sense of how it was going.

The nursing staff [at Generation Next Fertility] was very friendly. I never had any issues...Monitoring would run from 7.30 to 10.30am. The sooner you would arrive, the sooner you would be out... I never had issues with billing or getting instructions late. They would be very prompt to call me and send me an email after each monitoring to update me on next steps. Whenever I had additional questions, they would make sure Dr Luk would get back to me asap. I would always be in and out without any issues.

How was your experience with Janelle Luk at Generation Next Fertility?

Dr Luk is knowledgeable, friendly and I believe she wanted me to be successful. I felt like most of the time, she had difficulty communicating effectively and comes across as all over the place. I wold really have to educate myself, prepare questions in order to get a sense of how it was going. The first time, she didn't perform the egg retrieval herself which had not been communicated clearly either; It was really disappointing. I would be able to talk to her whenever I was asking for it. Sadly, most of our interactions felt rushed as if she had some place else to be. I don't feel like it was on purpose though. One other thing I should mention is that on a couple of occasions, dr Luk asked me if I was covered by my insurance which led me to believe that she was making a decision for my treatment based on this information; It could go either way for me: since the egg count wasn't the best, maybe she would have cancelled the cycle and wait for another one if I wasn't covered. this is just my guess but I felt like since I was covered, she did continue, regardless of the outcome and chances of success.

What's one piece of advice would you give a prospective patient of Janelle Luk at Generation Next Fertility?

I would really make sure I know enough about the subtleties of the process in order to be able to ask the right questions, at the right time. She will be able to walk you through the very generic steps of the process. As soon as it becomes a bit technical, you will have to press her for questions to understand the details. If you don't ask, you won't get it from her. I wish I had been more brave to repeat questions when it wasn't clear and demanded more time so she can walk me through her thought process.

During treatment, were you treated like a number or a human with Janelle Luk at Generation Next Fertility?

Although Dr Luk was very dynamic and always nice during our appointments, it was very difficult to get all the details relative to my treatment. I really had to come prepared with all the questions so I can get information. She would dive into the ultrasound after a very short small talk, count and measure follicles, mostly speaking to herself and then ask me to come back the next day for monitoring. I would always feel like I was taking too much of her time if I was asking too many questions. When she would take time to answer, I would feel a little rushed and not totally satisfied. Most of what I know is from the internet unfortunately. Based on that knowledge, I would be able to ask questions. Without that, I would still be clueless and at the mercy of what she had decided. After the first cycle, I already had that sentiment but I decided to stick with her since she had the history. I think she knows what she's doing but doesn't go deep enough with each patient (or at least with me).

Describe the protocols Janelle Luk used in your cycles at Generation Next Fertility and their degree of success.

I went through 2 egg freezing cycles. The particularity is that on the 1st cycle, I asked not to have vaginal ultrasound as I never had sexual intercourse. She was really accommodating and we went blind. I was on Gonal F 150 units, Menopur 75 IU, Ganirelix and Ovidrel. The other RE from the clinic retrieved 10 follicles and they froze 6. On the 2nd cycle, she basically doubled the dosage. She was able to perform vaginal ultrasound to monitor follicles, I was on Gonal F 300 units and Menopur 150 IU. We only retrieved 3 follicles and 2 eggs were frozen (with one being put in culture to mature. The last one was empty).

Describe your experience with the nursing staff at Generation Next Fertility.

The nursing staff was very friendly. I never had any issues. Dr Luk would always be the one performing the ultrasounds. On day, she was running late so I had to go with a nurse. As I was not very comfortable with the ultrasound, I mentioned it to her and she was very thoughtful and took all precautions so I could be as comfortable as possible.

Describe your experience with Generation Next Fertility.

The clinic is rather small but warm and clean. They run a very tight process. I never had issues with billing or getting instructions late. They would be very prompt to call me and send me an email after each monitoring to update me on next steps. Whenever I had additional questions, they would make sure Dr Luk would get back to me asap. I would always be in and out without any issues. They were very familiar with my insurance so this made the process very smooth for me. The only thing I could say is that once the cycles were over, i wish I had a closing interview with the doctor to understand what went well and what did not. I had to request it this time around and again have all the questions ready. If not, I would just have had a dry email to tell me how many eggs retrieved and frozen, the nurse contacting me the day of and 1 day after a the retrieval to see if I was doing ok (which is a nice touch). But no post mortem. I know that I am 38 and that I am not going to get 25 eggs but there was no specific diagnosis (DOR) or anything else. i wish i had been given more details.

Describe your experience with your monitoring appointments at Generation Next Fertility.

Monitoring would run from 7.30 to 10.30am. The sooner you would arrive, the sooner you would be out. It was very convenient since i was able to arrive early and go straight to work. It felt like it was a fair process; You would get in for your blood work, then go back to the waiting room before they would call for your ultrasound. On the days when I felt brave and would arrive at 7.30, the whole process would only take 30min.

Describe the costs associated with your care under Janelle Luk at Generation Next Fertility.

I paid around 2K$ for the medication and my insurance covered the other fees.

Describe Janelle Luk's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Generation Next Fertility.

N/A

Doctor

Janelle Luk

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Generation Next Fertility

East Side

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Janelle Luk Generation Next Fertility

2019, Unsuccessful

Age 44

6 IVF

1 Embryo Freezing

Diminished Ovarian Reserve

Unexplained

East Asian

Income $100K - $199K

Business Executive

3rd of 4 Docs

4 IUI With Other Docs

Neutral

Unsuccessful

Review of

Janelle Luk Generation Next Fertility

Dr. Luk has been honest and straightforward about IVF process for my age and health. She is conservative and cautious. She does not create false hope but rather matter of fact. She listened to my needs and adjusted IVF protocol for me. She never forced anything I did not desire.... I didn't get to see her except for initial consultation but I was assured that she was commanding every step away. She tries not to over promise and willing to accomodate your needs and recommendations.

Efficient settings with staff assigned with specific responsibilities. Reception desk [at Generation Next Fertility] might need a little bit more improvement with welcoming atmosphere and warm greetings. They tend to be too dry and appear unfriendly as they all seem to be busy with other things while sitting in reception desk....First come, first served during monitoring time. Otherwise, specific schedule outside of the monitoring time but only until early afternoon by 2:30 due to staff schedule.

How was your experience with Janelle Luk at Generation Next Fertility?

Dr. Luk listens and discuss openly during the course of IVF. I didn't get to see her except for initial consultation but I was assured that she was commanding every step away. She tries not to over promise and willing to accomodate your needs and recommendations.

What's one piece of advice would you give a prospective patient of Janelle Luk at Generation Next Fertility?

Be prepared and understand what IVF is about including time period, medications, tests required, etc. Dr. Luk doesnt go over every details but there are a lot of resources available to educate yourself before going into IVF.

During treatment, were you treated like a number or a human with Janelle Luk at Generation Next Fertility?

Describe the protocols Janelle Luk used in your cycles at Generation Next Fertility and their degree of success.

Clomid or Letrozol w/ Gonal F, then cetrotide. Mine is mild IVF stimulation

Describe your experience with the nursing staff at Generation Next Fertility.

Rather dry but they are very responsive over the phone or email inquiry.

Describe your experience with Generation Next Fertility.

Efficient settings with staff assigned with specific responsibilities. Reception desk might need a little bit more improvement with welcoming atmosphere and warm greetings. They tend to be too dry and appear unfriendly as they all seem to be busy with other things while sitting in reception desk.

Describe your experience with your monitoring appointments at Generation Next Fertility.

First come, first served during monitoring time. Otherwise, specific schedule outside of the monitoring time but only until early afternoon by 2:30 due to staff schedule.

Describe the costs associated with your care under Janelle Luk at Generation Next Fertility.

Around 10k including medications.

Describe Janelle Luk's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Generation Next Fertility.

Dr. Luk leaves it up to patient to choose. We chose single embryo in our first IVF. I am in our 2nd IVF and we decided to transfer 2 embryos.

What specific things went wrong at Generation Next Fertility?

Failed to call with results

Describe the specific things that went wrong at Generation Next Fertility.

It was one time Dr. Luk consecutively missed 2 days in a row to discuss test results. After I sent an email, I was able to talk. This teyo of incidents didn't happen again.

Doctor

Janelle Luk

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Generation Next Fertility

East Side

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Janelle Luk Generation Next Fertility

2019, Successful

Age 34

1 IVF

Diminished Ovarian Reserve

Male Factor

European

Ashkenazi Jewish

Income $200K - $499K

Marketer or PR

2nd of 2 Docs

3 IUI With Other Docs

1 IVF With Other Docs

Strongly Recommends

Successful

Review of

Janelle Luk Generation Next Fertility

[Dr. Luk] created her practice to create a specialized treatment for patients. I did a mild IVF with her and a 3-day fresh transfer. Neither of which former doctor offers. I retrieved about the same number of eggs as a full IVF with the previous doctor... she immediatly saw the need for mild IVF to not drown the body in meds and to do 3 day since embroyo might do better in body than lab..Takes the time to explain her methodology and think outside the box. You are not a number like at my old clinic. She specializes in the protocol per each patient. There is no one sizes fits all which was common in other practices. Every question was answered, every fear relieved.

Staff [at Generation Next Fertility] was pleasant and efficient. All appointments were quick and minimal waiting time...Dr. Nejat performs all the retrievals and transfers and was very nice and calming during the procedures. I felt very confident in both of these doctors. Would highly recommend...The nursing staff was great. Monitoring hours were also good. A long period to come in. I never waited more than 20 minutes. They also provide a variety of iced coffee and tea.

How was your experience with Janelle Luk at Generation Next Fertility?

Dr. Luk created her practice to create a specialized treatment for patients. I did a mild IVF with her and a 3-day fresh transfer. Neither of which former doctor offers. I retrieved about the same number of eggs as a full IVF with the previous doctor. Her partner, Dr. Nejat performs all the retrievals and transfers and was very nice and calming during the procedures. I felt very confident in both of these doctors. Would highly recommend.

What's one piece of advice would you give a prospective patient of Janelle Luk at Generation Next Fertility?

Don't delay - set up a consultation. So happy I did!

During treatment, were you treated like a number or a human with Janelle Luk at Generation Next Fertility?

Dr Luk, Takes the time to explain her methodology and think outside the box. You are not a number like at my old clinic. She specializes in the protocol per each patient. There is no one sizes fits all which was common in other practices. Every question was answered, every fear relieved.

Describe the protocols Janelle Luk used in your cycles at Generation Next Fertility and their degree of success.

We set up a mild IVF (with estrogen priming) with a 3 day transfer. At my previous doctor we did full IVF with planned frozen 5 day transfer. 1st doctor, we did retrival. 5 eggs. 4 to day 3 but they did not grow beyond this. This doctor was only going to add estrogen. Not change the protocol. With Dr. Luk, she immediatly saw the need for mild IVF to not drown the body in meds and to do 3 day since embroyo might do better in body than lab.

Describe your experience with the nursing staff at Generation Next Fertility.

The nursing staff was great. Monitoring hours were also good. A long period to come in. I never waited more than 20 minutes. They also provide a variety of iced coffee and tea.

Describe your experience with Generation Next Fertility.

Staff was pleasant and efficient. All appointments were quick and minimal waiting time. Based on previous doctor there was a lot less paper work and pre planning. Meaning, my former doctor printed a schedule for me to follow which was reassuring. Dr Luk doesnt do that since she says things can change at any moment and I don't want you stuck on a day when something ' should' have happened. This was not a game changer.

Describe your experience with your monitoring appointments at Generation Next Fertility.

Never wait more than 20 minutes. Usually in and out within 15 minutes. Never felt like an overwhelming amount of people waiting.

Describe the costs associated with your care under Janelle Luk at Generation Next Fertility.

About 13K. She did not accept my insurance which we knew going into this.

Doctor

Janelle Luk

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Generation Next Fertility

East Side

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Janelle Luk Generation Next Fertility

2019, Unknown Success

Age 52

1 IVF

Diminished Ovarian Reserve

Male Factor

PCOS

Poor Egg Quality

Uterine Fibroids

Unexplained

Income $200K - $499K

Lawyer

3rd of 3 Docs

3 IUI With Other Docs

9 IVF With Other Docs

Neutral

Doesn't Recommend

Success w/ Doc Too early to know

Review of

Janelle Luk Generation Next Fertility

She [Dr. Luk] speaks very quickly which might not work for some. But it works for us. She does try to thorough. She did make herself accessible and seems to have a good pulse on what's happening. She can be blunt which also may not work for some. But it was good for us.... The big thing for us was PICSI... selecting the sperm and putting my girlfriend on suplements. Acai berry powder, Inositol and Coq10. We believe that made a difference in egg and embryo quality. Antagonist protocol.

They [Generation Next Fertility] are tech savvy. Lots of email and portal communication and text messages. It's easy to knows what wrong. They usually answer emails very quickly. The billing seems to get a bit messy and and are sometimes on "automatic" so they miss things. Don't like part of the waiting area. It's like sitting in a long hallway. Not so comfortable.... They scheduled a embryo biopsy by mistake when I expressly put in writing not to do it. I spoke to my doctor and they were quick to correct it with a monetary credit.

How was your experience with Janelle Luk at Generation Next Fertility?

She speaks very quickly which might not work for some. But it works for us. She does try to thorough. She did make herself accessible and seems to have a good pulse on what's happening. She can be blunt which also may not work for some. But it was good for us.

What's one piece of advice would you give a prospective patient of Janelle Luk at Generation Next Fertility?

Have all your questions mapped out in a email for her to answer. She covers a lot in person and you may not be able to grasp it all at once. Ask her to repeat things. Some words are not always clearly understood when she speaks. She will make jokes, don't get offended. Take it light.

During treatment, were you treated like a number or a human with Janelle Luk at Generation Next Fertility?

She took to time to address concerns, asked questions to get to know us and always knows exactly who she is talking to when she contacts us.

Describe the protocols Janelle Luk used in your cycles at Generation Next Fertility and their degree of success.

The big thing for us was PICSI... selecting the sperm and putting my girlfriend on suplements. Acai berry powder, Inositol and Coq10. We believe that made a difference in egg and embryo quality. Antagonist protocol.

Describe your experience with the nursing staff at Generation Next Fertility.

Always remember who I am when I come without even looking at the screen. Are always friendly and have smiles. If there is something amiss or misunderstood they act quickly and all are computer savvy and have a good phone presence.

Describe your experience with Generation Next Fertility.

They are tech savvy. Lots of email and portal communication and text messages. It's easy to knows what wrong. They usually answer emails very quickly. The billing seems to get a bit messy and and are sometimes on "automatic" so they miss things. Don't like part of the waiting area. It's like sitting in a long hallway. Not so comfortable.

Describe your experience with your monitoring appointments at Generation Next Fertility.

It's definitely a mill, but warm friendly and well organized.

Describe the costs associated with your care under Janelle Luk at Generation Next Fertility.

$8,500

Describe Janelle Luk's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Generation Next Fertility.

She leaves the choice up to you and gives you a lot of information to make an informed decision. For someone over 40, she does suggest 3 embryos to transfer at once.

What specific things went wrong at Generation Next Fertility?

Failed to call in prescriptions to pharmacy
Failed to call with results
Scheduled the wrong procedure

Describe the specific things that went wrong at Generation Next Fertility.

They scheduled a embryo biopsy by mistake when I expressly put in writing not to do it. I spoke to my doctor and they were quick to correct it with a monetary credit.

Doctor

Janelle Luk

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Generation Next Fertility

East Side

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Janelle Luk Generation Next Fertility

2018, Unknown Success

Age 41

1 IVF

Poor Egg Quality

Unexplained

European

Income $50K - $99K

3rd of 3 Docs

7 IUI With Other Docs

4 IVF With Other Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Janelle Luk Generation Next Fertility

[Dr. Luk is] leaving it [Eset preference] up to me...In our first consultation with Dr. Luk, I felt like she was willing to investigate, offer a new approach, and consider my own thoughts on our treatment. She acknowledged how much we'd been through previously...She doesn't sugar coat anything, which I appreciate at this point in my journey (she's our third doctor). I also appreciate that she has something different to offer than other clinics.

mild-stimulation IVF- I've previously done only high doses of stims, so we are just trying something different [at Genereation Next Fertility], with the hope that we may get quality over quantity...The clinic has a modern vibe, and doesn't feel like as much as a medical setting as some others do. Generally, wait times haven't been too bad for monitoring. Be prepared to wait for appointments, things don't always run on schedule. Once you are seen, you'll get the attention you need. Everyone at the reception area has been friendly and easy to communicate with.

How was your experience with Janelle Luk at Generation Next Fertility?

Dr. Luk is very sharp and knowledgeable, and open to trying things that are somewhat outside of the box. So far, I've found that she has a matter-of-fact, kind & positive approach. I have felt very comfortable, so far, having her perform procedures on me. She doesn't sugar coat anything, which I appreciate at this point in my journey (she's our third doctor). I also appreciate that she has something different to offer than other clinics.

What's one piece of advice would you give a prospective patient of Janelle Luk at Generation Next Fertility?

She's very smart, thinks outside the box, and her mind works quickly! She can be a fast talker, but she also takes her time with us and answers all our questions. Make sure to ask questions if something is not clear.

During treatment, were you treated like a number or a human with Janelle Luk at Generation Next Fertility?

In our first consultation with Dr. Luk, I felt like she was willing to investigate, offer a new approach, and consider my own thoughts on our treatment. She acknowledged how much we'd been through previously.

Describe the protocols Janelle Luk used in your cycles at Generation Next Fertility and their degree of success.

mild-stimulation IVF- I've previously done only high doses of stims, so we are just trying something different, with the hope that we may get quality over quantity.

Describe your experience with the nursing staff at Generation Next Fertility.

So far my dealings with the nurses have been very warm & friendly.

Describe your experience with Generation Next Fertility.

The clinic has a modern vibe, and doesn't feel like as much as a medical setting as some others do. Generally, wait times haven't been too bad for monitoring. Be prepared to wait for appointments, things don't always run on schedule. Once you are seen, you'll get the attention you need. Everyone at the reception area has been friendly and easy to communicate with.

Describe your experience with your monitoring appointments at Generation Next Fertility.

Wait times have not been too bad. It all seems to be efficiently run. Some days are busier than others.

Describe the costs associated with your care under Janelle Luk at Generation Next Fertility.

The minimal stimulation IVF cycle is much less than traditional Ivf cycles. It was under $8000 for the cycle, not including meds.

Describe Janelle Luk's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Generation Next Fertility.

She's leaving it up to me.

Doctor

Janelle Luk

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Clinic

Generation Next Fertility

East Side

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Janelle Luk Generation Next Fertility

2018, Unknown Success

Age 40

2 IVF

Diminished Ovarian Reserve

Poor Egg Quality

Recurrent Pregnancy Loss

East Asian

Income $200K - $499K

Doctor

2nd of 2 Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Janelle Luk Generation Next Fertility

Dr. Luk always takes the time to explain everything and to answer my questions thoroughly. Dr. Luk and her staff always call with timely phone calls to explain results and for instruction. I also feel that she truly cares and customizes a protocol for myself and other patients... is very good at being informative and setting realistic expectations. With that being said, she is very compassionate and hopeful in her outlook. She is a great communicator and is very accessible whether by phone or email.

My FSH jumped up very quickly so medications were discontinued. This cycle [at Generation Next Fertility] turned into a natural IVF cycle...The nurses are very caring and communicate very well. They are constantly calling and emailing with results and to inform me of what to do next...There is always a wait, but the monitoring is done very smoothly. I can always count on being done within an hour of arrival

How was your experience with Janelle Luk at Generation Next Fertility?

Dr. Luk is very good at being informative and setting realistic expectations. With that being said, she is very compassionate and hopeful in her outlook. She is a great communicator and is very accessible whether by phone or email.

What's one piece of advice would you give a prospective patient of Janelle Luk at Generation Next Fertility?

To make sure to ask as many questions as you need

During treatment, were you treated like a number or a human with Janelle Luk at Generation Next Fertility?

Describe the protocols Janelle Luk used in your cycles at Generation Next Fertility and their degree of success.

Cycle 1) Gonal F only as we started late in my cycle due to travel. It turned into a natural IVF cycle. My antral follicle count is low and she was able to retrieve one egg that went on to become a 5 day embryo (5AB) and frozen Cycle 2) Estrogen patch primed for 4 days (one patch for every 3 days) Then half a pill of Clomid and Gonal F 75. My FSH jumped up very quickly so medications were discontinued. This cycle turned into a natural IVF cycle

Describe your experience with the nursing staff at Generation Next Fertility.

The nurses are very caring and communicate very well. They are constantly calling and emailing with results and to inform me of what to do next.

Describe your experience with Generation Next Fertility.

The clinic is very clean and organized. The set up with the reception/waiting area is unique but doesn't detract from the overall effectiveness of the practice. The labs seem to operate very quickly and accurately

Describe your experience with your monitoring appointments at Generation Next Fertility.

There is always a wait, but the monitoring is done very smoothly. I can always count on being done within an hour of arrival

Describe the costs associated with your care under Janelle Luk at Generation Next Fertility.

A natural cycle IVF is $4800 self pay. If you have insurance it covers the monitoring, if not then that is $1000/cycle

Doctor

Janelle Luk

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Generation Next Fertility

East Side

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Janelle Luk Generation Next Fertility

2017 - 2018, Unknown Success

Age 33 - 34

European

Middle Eastern

Income $100K - $199K

Teacher

2nd of 2 Docs

Strongly Recommends

Success w/ Doc Not sure

Review of

Janelle Luk Generation Next Fertility

Janelle took lots of time to explain the IVF process as related to a person like me, who is a carrier of a genetic disease. She answered all of my questions in a way I could easily understand. She also personally saw that I was connected with the lab that is completing my PGS...I would say that she almost seemed too excited to work with me, based on my Fragile X carrier status...Janelle is incredibly knowledgeable. She has a lot of experience and made me feel very comfortable.

It's a beautiful facility [Generation Next Fertility] very close to train access..I would only recommend going there if you need a specialist in genetic factors. The office itself is very welcoming. The rooms feel private and the furniture is very comfy. All the suites are decked out with large screens so you can see what's happening during your sono....[nurses] Very kind! They have an excellent demeanor and they are all very knowledgeable

How was your experience with Janelle Luk at Generation Next Fertility?

Janelle is incredibly knowledgeable. She has a lot of experience and made me feel very comfortable. I would say that she almost seemed too excited to work with me, based on my Fragile X carrier status. It almost felt like I was going to be a fun experiment, but as we continued to work together it appeared that she's just really into what she does. That's who I want as my doctor. Someone who loves what they do and knows how to do it well.

What's one piece of advice would you give a prospective patient of Janelle Luk at Generation Next Fertility?

She talks VERY fast. If you don't understand something, just ask her to slow down and explain it again.

During treatment, were you treated like a number or a human with Janelle Luk at Generation Next Fertility?

Describe your experience with the nursing staff at Generation Next Fertility.

Very kind! They have an excellent demeanor and they are all very knowledgeable.

Describe your experience with Generation Next Fertility.

It's a beautiful facility very close to train access. For me, personally, it's a bit far from home in Brooklyn. I would only recommend going there if you need a specialist in genetic factors. The office itself is very welcoming. The rooms feel private and the furniture is very comfy. All the suites are decked out with large screens so you can see what's happening during your sono.

Describe the costs associated with your care under Janelle Luk at Generation Next Fertility.

Conventional IVF 13,000 Anesthesia 500 Meds $1,000+ Monitoring $1000 PGD Testing $2000 Egg Freezing $2000

Describe Janelle Luk's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Generation Next Fertility.

She decided what was best based on the odds of my genetic situation. I went with her opinion because she provided strong rationale.

Doctor

Janelle Luk

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Generation Next Fertility

East Side

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Janelle Luk Generation Next Fertility

2016 - 2017, Successful

Age 34 - 35

1 IVF

East Asian

Income $100K - $199K

Graphic Designer

2nd of 2 Docs

2 IUI With Other Docs

Strongly Recommends

Doesn't Recommend

Successful

Review of

Janelle Luk Neway Medical

Due to her [Dr. Luk] cultural background, she's fairly candid and blunt. But I always felt she was compassionate and personally invested in my care. She did her absolute best to make sure that I was taken care of by her staff, and did her personal best to help me through any other issues that she could...She was trying to balance not over medicating me, but also hoping to get enough good eggs knowing that I have zero IVF insurance coverage...

They're [Neway Medical] very aggressive about billing. Immediately phoning for payment as soon as a procedure is done. Even phoning for payment for a procedure that hadn't even been fully decided on yet by the doctor ... Arrive to the receptionist and check in that you've arrived. Seen by the phlebotomists in the order of arrival. Proceed to the ultrasound waiting room and get seen in order there. ...It started out great with nurses that responded to my emails immediately, but as my time there progressed, the nursing staff was having a lot of turnover

How was your experience with Janelle Luk at Neway Medical?

Due to her cultural background, she's fairly candid and blunt. But I always felt she was compassionate and personally invested in my care. She did her absolute best to make sure that I was taken care of by her staff, and did her personal best to help me through any other issues that she could.

What's one piece of advice would you give a prospective patient of Janelle Luk at Neway Medical?

She can come across as blunt and not quite as warm, but she is very warm and personable once you get to know who she is. She definitely cares and wants to solve problems. She doesn't follow one treatment plan for everyone but looks over all of your medical information to make a personal plan for each patient.

During treatment, were you treated like a number or a human with Janelle Luk at Neway Medical?

I was personally spoken to or emailed on every single occasion.

Describe the protocols Janelle Luk used in your cycles at Neway Medical and their degree of success.

For first round IVF (undiagnosed infertility, I'm almost 35), I think she started with a fairly normal regiment of meds (based on what I read from online forums). My eggs/follicles weren't progressing (on one side) as much as she liked, so she started to increase the medications in hopes of a good cycle. She was trying to balance not over medicating me, but also hoping to get enough good eggs knowing that I have zero IVF insurance coverage. In the end, we were able to retrieve 9 eggs, but only 2 embryos made it for PGD testing.

Describe your experience with the nursing staff at Neway Medical.

It started out great with nurses that responded to my emails immediately, but as my time there progressed, the nursing staff was having a lot of turnover and Dr. Luk even expressed frustration over this. I don't know what was going on.

Describe your experience with Neway Medical.

Strength: organized, easy to get a hold of someone, treated like a person and not a number, little details like pads/tampons in the exam rooms are appreciated, everything can be done over email (which I prefer because I can't be making private calls at work all the time) Weakness: They're very aggressive about billing. Immediately phoning for payment as soon as a procedure is done. Even phoning for payment for a procedure that hadn't even been fully decided on yet by the doctor (that was annoying to keep explaining that we haven't even fully decided yet if we're doing this procedure, so I'm definitely not paying yet). By the end of my time there, there was a lot of turnover in staff (phlebotomists, nursing, etc)

Describe your experience with your monitoring appointments at Neway Medical.

It was mostly a well-oiled machine. Arrive to the receptionist and check in that you've arrived. Seen by the phlebotomists in the order of arrival. Proceed to the ultrasound waiting room and get seen in order there. Nurse and Dr come in to do the ultrasound and you are out the door.

Describe the costs associated with your care under Janelle Luk at Neway Medical.

I have zero IVF insurance coverage and everything was out of pocket. These were my approximate expenses: 16,500 for IVF (including all monitoring and bloodwork), anesthesia for egg retrieval, PGD/freezing process, and FET Not including: Medications and genetic testing done at third party labs

Describe Janelle Luk's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Neway Medical.

This didn't apply to me as I only had one viable embryo to transfer.

Doctor

Janelle Luk

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Neway Medical

New York

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Janelle Luk Neway Medical

2017, Unsuccessful

Age 41

1 IVF

Poor Egg Quality

Income $100K - $199K

1st of 2 Docs

1 IVF With Other Docs

Neutral

Doesn't Recommend

Unsuccessful

Review of

Janelle Luk Generation Next Fertility

Dr. Luk is available and present for the majority of appointments. You have the opportunity to get comfortable with her. I believe she truly wants you to be successful in your treatment and happy with your experience with her practice. She talks fast, but she is responsive to questions. I believe she is extremely intelligent, but sometimes has difficulty communicating effectively and comes across "scattered". On a few occasions I felt she didn't look over my chart to refresh her memory as to what was going on with me.

The clinic [Generation Next Fertility] is small and intimate. As a commuter to NYC, it was difficult to get clear explanations on the schedule to come in. I tried to get them to provide advance notice if I would need back to back appointments, so that I could make plans to stay in the city. I had to remind them several times and it wasn't always communicated.

How was your experience with Janelle Luk at Generation Next Fertility?

As I said before, Dr. Luk is available and present for the majority of appointments. You have the opportunity to get comfortable with her. I believe she truly wants you to be successful in your treatment and happy with your experience with her practice. She talks fast, but she is responsive to questions. I believe she is extremely intelligent, but sometimes has difficulty communicating effectively and comes across "scattered". On a few occasions I felt she didn't look over my chart to refresh her memory as to what was going on with me.

What's one piece of advice would you give a prospective patient of Janelle Luk at Generation Next Fertility?

Ask her to repeat or clarify information if you do not understand.

During treatment, were you treated like a number or a human with Janelle Luk at Generation Next Fertility?

Dr. Luk tries to see every patient throughout the cycle, including the monitoring process. She makes sure your questions get answered by the nurse or she will call you herself.

Describe the protocols Janelle Luk used in your cycles at Generation Next Fertility and their degree of success.

Protocol Type: ART - Antagonist Suppression Meds: Gonal F - 300iu; Menopur 75iu for 7 days and 150iu for last 5 days. Added Ganerelix on day 8-12. Ovidrel Trigger. Results: Retrieved 5 eggs, fertilized 4 and 2 made it to blastocysts. After PGS testing 0 for transfer.

Describe your experience with the nursing staff at Generation Next Fertility.

Friendly. Dr. Luk made sure her team was respectful to patients.

Describe your experience with Generation Next Fertility.

The clinic is small and intimate. As a commuter to NYC, it was difficult to get clear explanations on the schedule to come in. I tried to get them to provide advance notice if I would need back to back appointments, so that I could make plans to stay in the city. I had to remind them several times and it wasn't always communicated.

Describe your experience with your monitoring appointments at Generation Next Fertility.

Monitoring hours lasted until 9:30, I appreciated this as a commuter.

Describe the costs associated with your care under Janelle Luk at Generation Next Fertility.

I explored many clinics and Generation Next seemed to be the most reasonable.

Describe Janelle Luk's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Generation Next Fertility.

N/A

Doctor

Janelle Luk

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Generation Next Fertility

East Side

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Janelle Luk Generation Next Fertility

2017, Unsuccessful

Age 37

3 IUI

Male Factor

Poor Egg Quality

Unexplained

European

Income $50K - $99K

2nd of 3 Docs

1 IUI With Other Docs

Doesn't Recommend

Unsuccessful

Review of

Janelle Luk Neway Medical

On all of my monitoring visits, Dr. Luk would ask me why I was there. I'm unsure if this ws her method to check in and assess my insight and understanding about the process, but it upset and frustrated me, and my perception was that she did not remember who I was...Dr. Luk's communication style was extremely direct and rushed, and sometimes there was a tone of condescension when I posed questions to her, particularly questions we'd discussed before for which I was looking for further clarification.

The clinic's [Neway Medical] strengths are the ease of scheduling monitoring and the easy monitoring hours which allows visits prior to work in the morning. I think this leads to very busy morning hours where the wait can be up to an hour for blood work and ultrasound...the nursing staff were always pleasant for blood draws and prepping for ultrasound. If I asked them questions, they often replied with "I'm new here and I'm not sure"

How was your experience with Janelle Luk at Neway Medical?

Dr. Luk's communication style was extremely direct and rushed, and sometimes there was a tone of condescension when I posed questions to her, particularly questions we'd discussed before for which I was looking for further clarification. One of the visits that stuck with me most was a monitoring cycle for natural IUI. I was instructed to come for bloods and ultrasound. After I gave a blood sample, I was taken to an ultrasound room, but then the nurse said "oh, actually no ultrasound" and I was not given any further information. I sat waiting for Dr. Luk for 45 mins before insisting I speak with her and ask why no ultrasound and what was the next step. She informed me that I would not have an ultrasound and IUI would be tomorrow. I have the feeling if I hadn't demanded to speak with her, I wold have left the clinic without any information regarding my visit nor instruction about returning for IUI. This is the kind of interaction that characterized my interactions with her and ultimately lead to me changing doctors within the practice.

What's one piece of advice would you give a prospective patient of Janelle Luk at Neway Medical?

Choose another doctor who is less rushed and has more time for her patients. Also, not to expect a warm and empathic bedside manner.

During treatment, were you treated like a number or a human with Janelle Luk at Neway Medical?

On all of my monitoring visits, Dr. Luk would ask me why I was there. I'm unsure if this ws her method to check in and assess my insight and understanding about the process, but it upset and frustrated me, and my perception was that she did not remember who I was. Considering monitoring happens a couple of times per week in that final week leading up to the trigger and IUI, I was always taken aback by her lack of memory about why I was there.

Describe the protocols Janelle Luk used in your cycles at Neway Medical and their degree of success.

My first two cycles of IUI were not stimulated with any drugs, as that was my request. This was one element I was happy with regarding having her as my doctor (i.e., she allowed me to do natural cycles despite low chances of success which she communicated). As I was ovulating naturally, we then attempted one IUI with Ovidrel trigger shot, with the rational that we could time IUI better.

Describe your experience with the nursing staff at Neway Medical.

The nursing staff were always pleasant for blood draws and prepping for ultrasound. If I asked them questions, they often replied with "I'm new here and I'm not sure", but they would check with the doctor. Phone conversations with them are always pleasant.

Describe your experience with Neway Medical.

The clinic's strengths are the ease of scheduling monitoring and the easy monitoring hours which allows visits prior to work in the morning. I think this leads to very busy morning hours where the wait can be up to an hour for blood work and ultrasound.

Describe the costs associated with your care under Janelle Luk at Neway Medical.

Most of the IUI was covered by my insurance but I can say the I paid a co-pay of $40 each visit. I think she once quoted me $700 for an IUI procedure including semen wash and analysis (this was during a period where I had changed insurance provider and coverage for IUI was still being determined by my insurance).

Describe Janelle Luk's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Neway Medical.

Her approach to medications was always recommending medications over natural cycle to improve chances of pregnancy.

What specific things went wrong at Neway Medical?

Failed to send your chart to another clinic
Failed to inform you of changes in protocol

Describe the specific things that went wrong at Neway Medical.

I asked for my chart to be sent to the clinic that Dr. Luk transferred to (Generation Next). They did not send the entire chart, only part of it. It also took a number of follow-up calls to get the chart sent. Also, please see previous comment about the day that bloods were taken but no ultrasound and there was a lack of communication/instruction around this.

Doctor

Janelle Luk

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Neway Medical

New York

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Janelle Luk Neway Medical

2014 - 2017, Successful

Age 32 - 35

2 IVF

Diminished Ovarian Reserve

European

Income $100K - $199K

2nd of 2 Docs

3 IUI With Other Docs

Strongly Recommends

Neutral

Successful

Review of

Janelle Luk Neway Medical

Sh [Dr. Junalle Luk] e took the time to understand my history and tailored a treatment plan to me. Everyone in the clinic called me by name and recognized me. Appointments were efficient. Most important, Dr. Luk came in on her day off to do my first successful embryo transfer to ensure it went smoothly.... Dr. Luk combined low dose IVF injections with the oral medication (Letrozole) that I had responded to favorably during IUI cycles. Her rationale was that I had responded well to the oral medication and increasing the injections would likely cause my body to continue to fail to respond - a combination of low dose injections and the oral medication would be more favorable. With only injections, my first IVF cycle was cancelled with another physician and their plan was to increase the dosage. Dr. Luk's plan worked and we obtained three high-quality, five-day embryos from the first cycle with her. This cycle resulted in a healthy singleton birth. For my second cycle, we repeated the same protocol. My response was much lower (my DOR had worsened), but this, too, resulted in a healthy singleton pregnancy, which is in progress.

The nurses [at Neway Medical] were extremely kind, personable, and attentive. There were times when instructions regarding next steps could have been more clear, but I could not have asked for a more engaged, caring team.... Dr. Luk combined low dose IVF injections with the oral medication (Letrozole) that I had responded to favorably during IUI cycles. Her rationale was that I had responded well to the oral medication and increasing the injections would likely cause my body to continue to fail to respond - a combination of low dose injections and the oral medication would be more favorable. With only injections, my first IVF cycle was cancelled with another physician and their plan was to increase the dosage. Dr. Luk's plan worked and we obtained three high-quality, five-day embryos from the first cycle with her. This cycle resulted in a healthy singleton birth. For my second cycle, we repeated the same protocol. My response was much lower (my DOR had worsened), but this, too, resulted in a healthy singleton pregnancy, which is in progress.

How was your experience with Janelle Luk at Neway Medical?

I cannot recommend Dr. Luk enough. Most important, she helped me to achieve two healthy pregnancies in record time, where other doctors were not able to get me to respond to IVF meds. adequately. For my first cycle with Dr. Luk (which followed a cancelled cycle at CWRC and undiagnosed DOR), I was pregnant within two months. Dr. Luk took the time to understand my history and devise an effective, creative treatment plan. She’s a brilliant physician with a huge heart. For my second cycle, two years later, my response to the medication decreased dramatically, but where other doctors would have cancelled, Dr. Luk continued the cycle. I achieved a successful pregnancy with the single embryo that resulted. Her compassion and willingness to work with patients is unparalleled.

What's one piece of advice would you give a prospective patient of Janelle Luk at Neway Medical?

Don't hesitate to schedule a consultation with her. I would look nowhere else.

During treatment, were you treated like a number or a human with Janelle Luk at Neway Medical?

She took the time to understand my history and tailored a treatment plan to me. Everyone in the clinic called me by name and recognized me. Appointments were efficient. Most important, Dr. Luk came in on her day off to do my first successful embryo transfer to ensure it went smoothly. And it did result in a healthy pregnancy!

Describe the protocols Janelle Luk used in your cycles at Neway Medical and their degree of success.

Dr. Luk combined low dose IVF injections with the oral medication (Letrozole) that I had responded to favorably during IUI cycles. Her rationale was that I had responded well to the oral medication and increasing the injections would likely cause my body to continue to fail to respond - a combination of low dose injections and the oral medication would be more favorable. With only injections, my first IVF cycle was cancelled with another physician and their plan was to increase the dosage. Dr. Luk's plan worked and we obtained three high-quality, five-day embryos from the first cycle with her. This cycle resulted in a healthy singleton birth. For my second cycle, we repeated the same protocol. My response was much lower (my DOR had worsened), but this, too, resulted in a healthy singleton pregnancy, which is in progress.

Describe your experience with the nursing staff at Neway Medical.

The nurses were extremely kind, personable, and attentive. There were times when instructions regarding next steps could have been more clear, but I could not have asked for a more engaged, caring team.

Describe your experience with Neway Medical.

N/A - Dr. Luk is now with Generation Next Fertility. I strongly recommend Dr. Luk and would recommend patients follow her to her new location.

Describe Janelle Luk's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Neway Medical.

Dr. Luk allowed my to choose whether to choose 1 or 2 embryos with our first and second transfers. She educated me on the options, but was flexible.

Doctor

Janelle Luk

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Neway Medical

New York

Nursing Staff

Review of

Janelle Luk Neway Medical

2015 - 2017, Unknown Success

Age 42 - 44

7 IVF

Diminished Ovarian Reserve

Poor Egg Quality

European

Income $500K

9th of 9 Docs

3 IUI With Other Docs

8 IVF With Other Docs

Strongly Recommends

Success w/ Doc Not sure

Review of

Janelle Luk Generation Next Fertility

DR. Luk's unique, low medication approach coupled with the individualized treatment plan got me pregnant in one transfer!...R. LUK is driven to find and fix each individual patients needs...was always very attentive to me. She changed my treatment plan every month according to my blood levels...Dr. Luk was always available for questions...We only used injectables just a few days before retrieval to make sure premature ovulation didn't occur

The nurses [at Generation Next Fertility] working with Dr. Janelle Luk were great...They were great at drawing blood (no bruising) and they were great at answering question and making sure I was always well taken care of...They remembered my name...We only used injectables just a few days before retrieval to make sure premature ovulation didn't occur...beautifully remodeled and located in Midtown Manhattan at a super convenient location.

How was your experience with Janelle Luk at Generation Next Fertility?

Dr. Luk at Generation Next Fertility clinic on 115 East 57th Street is simply the best RE in the world. I've been to 9 different high profile IVF centers. None of them could help me and they all recommended donor eggs. DR. Luk's unique, low medication approach coupled with the individualized treatment plan got me pregnant in one transfer! She is truly the best doctor I've ever come across in my life. All the other clinics have a 'one size fits all' treatment plan but DR. LUK is driven to find and fix each individual patients needs. She is amazing, super smart and down to Earth. Thank you Dr. Luk!

What's one piece of advice would you give a prospective patient of Janelle Luk at Generation Next Fertility?

Listen to her advice and don't try to outsmart her. She really knows what she is doing.

During treatment, were you treated like a number or a human with Janelle Luk at Generation Next Fertility?

Dr. Janelle Luk at Generation Next Fertility was always very attentive to me. She changed my treatment plan every month according to my blood levels. All other clinics just repeated the same protocols over and over. Dr. Luk was always available for questions. At other clinics, I had to wait weeks sometimes to get a face to face with a doctor. Dr. Luk is simply the best.

Describe the protocols Janelle Luk used in your cycles at Generation Next Fertility and their degree of success.

We only used injectables just a few days before retrieval to make sure premature ovulation didn't occur

Describe your experience with the nursing staff at Generation Next Fertility.

The nurses working with Dr. Janelle Luk were great. They remembered my name, didn't treat me like cattle like they usually do at the big clinics. They were great at drawing blood (no bruising) and they were great at answering question and making sure I was always well taken care of.

Describe your experience with Generation Next Fertility.

Generation Next Fertility is beautifully remodeled and located in Midtown Manhattan at a super convenient location.

Describe the costs associated with your care under Janelle Luk at Generation Next Fertility.

100%. Covered by insurance

Doctor

Janelle Luk

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Generation Next Fertility

East Side

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Janelle Luk Generation Next Fertility

2016 - 2017, Successful

Age 41 - 42

1 IUI

1 IVF

Middle Eastern

Income $50K - $99K

Writer

2nd of 2 Docs

1 IUI With Other Docs

Strongly Recommends

Successful

Review of

Janelle Luk Neway Medical

The truly great thing about this clinic [Neway Medical] is that as a smaller operation, there's room for flexibility in treatment, ease in communicating with (or across) various departments (nursing, billing, phlebotomy, etc.) and a comfortable, familiar feeling when you're there and seeing the same faces all the time. You don't feel as if you're in a factory...Now and then I feel that the nurses give less-than-stellar advice over the phone, which later proves to be different than what my doctor would have advised. But this tends to be about general questions, not about the day's protocol instructions (which are specific, less room for interpretation).

How was your experience with Janelle Luk at Neway Medical?

The number one reason why I like Dr. Luk is because it feels like she's really thinking about your cycle and about her own treatment philosophy. She's neither stuck on purely cookie-cutter conventional methods nor drawn to the latest trends. She seems to have a lot of confidence in her own opinion, which appeals to me. I also like that she's flexible in a way that I imagine is only possible in a small clinic like this; if I arbitrarily want to use one brand of medication instead of another because of something I read, she's willing to accommodate. If I want to come for monitoring a day early for my peace of mind, or more often than is strictly necessary, she is okay with it. My only complaint is that her style of communication can be disorganized; sometimes it seems her brain is moving too fast and she skips from one view to another without explaining what changed her mind. She also could improve her listening skills, stopping to fully hear a patient's question or concern before answering; it's not that her answers are dismissive, more like she's so eager to clarify or reassure you that she sometimes misses the specific point you were trying to get to.

What's one piece of advice would you give a prospective patient of Janelle Luk at Neway Medical?

You can trust her intentions completely. But make sure you understand why she wants to do certain things; sometimes she seems to give too much weight to what the patient might want based on something they said (e.g. she might push a less expensive protocol if she knows money is an issue) and so she'll advise accordingly when in fact the patient wants only to know what works best and can weigh factors like money or discomfort on their own.

During treatment, were you treated like a number or a human with Janelle Luk at Neway Medical?

Dr. Luk brings a lot of energy and enthusiasm into the exam room. She always seems happy to see you, even when the monitoring hours are busy with lots of patients. While her style of communication can be a bit chaotic, it feels as if she's thinking about your case, and her approach doesn't feel rote or one-size-fits-all. She seems willing to tweak protocols, either to satisfy the patient's psychological needs (as long as it's not harmful) or to account for specific issues that arise.

Describe the protocols Janelle Luk used in your cycles at Neway Medical and their degree of success.

I underwent an IUI (my second-- the first was with another doctor) with letrozole, which went smoothly but no pregnancy. Then had a diagnostic hysteroscopy and some other monitoring and eventually did an IVF cycle (antagonist with estrogen priming), using ICSI and freeze-all (for hormonal reasons) with later medicated FET. Achieved pregnancy but miscarried due to chromosomal abnormality.

Describe your experience with the nursing staff at Neway Medical.

This is tough because a couple of excellent nurses have left the practice in the time I've been there and I really feel their absence; hopefully someone will fill their shoes soon. The current nurses (as of early 2017) are pleasant enough, and they are reasonably available by phone or when you're in the office and want to have a chat about something. They always call promptly with the day's results. But some of the current nursing staff aren't as precise with their knowledge and communication as the ones that left. I'm fairly demanding, though, and extremely well-informed, so I may be a tough patient to impress in this regard.

Describe your experience with Neway Medical.

The truly great thing about this clinic is that as a smaller operation, there's room for flexibility in treatment, ease in communicating with (or across) various departments (nursing, billing, phlebotomy, etc.) and a comfortable, familiar feeling when you're there and seeing the same faces all the time. You don't feel as if you're in a factory. I find it very empowering to be able to stick my head into the billing office and ask a quick question, or to ask the person doing the blood draw to add a specific test at the last minute. My impression (based on my own experience) is that the embryology lab is strong. The word I keep returning to in my mind is flexibility. Going through infertility can be extra nightmarish for a control freak, so it helps a lot to go to a clinic that allows some customization (whether in IVF protocols, billing decisions, scheduling, etc.). Over time the prices have gone up and everything has gotten more busy, but it's still pretty good compared to what I hear about larger clinics.

Describe your experience with your monitoring appointments at Neway Medical.

For morning monitoring, which is first-come first-served, most of the time I only had to wait a short time, for maybe one or two patients, before being called in for blood or ultrasound. Every now and then, maybe one out of five times, the wait was longer.

Describe the costs associated with your care under Janelle Luk at Neway Medical.

Costs have gone up since we last paid for treatment so these prices are no longer relevant. In early 2016 we paid $800 for each of two IUIs. Then we paid $8900 for a conventional IVF cycle, but $1600 of that ended up being subtracted and applied to a later FET cycle, the total cost of which was $3200. Neway provides a discount for the second IVF attempt if the first one fails.

Describe Janelle Luk's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Neway Medical.

Her approach seems balanced. Very ready to transfer two blastocysts (not so risky for me given advanced maternal age). I'm not sure if she'd transfer more than two blastocysts.

What specific things went wrong at Neway Medical?

Provided conflicting information

Describe the specific things that went wrong at Neway Medical.

Now and then I feel that the nurses give less-than-stellar advice over the phone, which later proves to be different than what my doctor would have advised. But this tends to be about general questions, not about the day's protocol instructions (which are specific, less room for interpretation).

Doctor

Janelle Luk

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Neway Medical

New York

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Janelle Luk Neway Medical

2016 - 2017, Successful

Age 41 - 42

1 IUI

Uterine Fibroids

European

Income $100K - $199K

Graphic Designer

2nd of 2 Docs

2 IUI With Other Docs

Donor Sperm

Strongly Recommends

Neutral

Successful

Review of

Janelle Luk Neway Medical

She [Dr. Luk] was effective and understanding, with a low medication intervention approach. I got pregnant with her at the age of 41 with just 3 IUIs. When the clinic made a mistake, she took responsibility and steps to make sure it didn't happen again...She was no nonsense, and told me things in a straightforward way but with empathy and tact...Make sure to ask to see her if you feel more comfortable, ask staff to explain all the steps to you, and what's next, and make sure you're on top of what you need done, because they can miss some details...

The [Neway Medical] clinic is pretty disorganized and they forget to tell patients all the steps to expect. You have to stay on top of them about things that need to happen. It's better if you have contact with the doctor; you can request to do so...They didn't always test my thyroid, although I asked them to. They didn't always tell me what to expect next. However, they're much better than the other clinic I used... very friendly and interested in my welfare...

How was your experience with Janelle Luk at Neway Medical?

She was effective and understanding, with a low medication intervention approach. I got pregnant with her at the age of 41 with just 3 IUIs. When the clinic made a mistake, she took responsibility and steps to make sure it didn't happen again.

What's one piece of advice would you give a prospective patient of Janelle Luk at Neway Medical?

Make sure to ask to see her if you feel more comfortable, ask staff to explain all the steps to you, and what's next, and make sure you're on top of what you need done, because they can miss some details.

During treatment, were you treated like a number or a human with Janelle Luk at Neway Medical?

She was no nonsense, and told me things in a straightforward way but with empathy and tact.

Describe the protocols Janelle Luk used in your cycles at Neway Medical and their degree of success.

One natural IUI, then 2 cycles with chlomid. The 3rd IUI resulted in pregnancy. I wanted to try as little medication and intervention as possible. Used donor sperm.

Describe your experience with your nurse at Neway Medical. (Assigned nurse: Marlene Garcia)

I didn't have a lot of in person contact with her, she was only assigned when the clinic made a mistake, and the nursing staff seemed pretty disorganized. I'd have to remind them to do tests that I needed.

Describe your experience with Neway Medical.

The clinic is pretty disorganized and they forget to tell patients all the steps to expect. You have to stay on top of them about things that need to happen. It's better if you have contact with the doctor; you can request to do so.

Describe the costs associated with your care under Janelle Luk at Neway Medical.

It was covered by my insurance. I did have to pay for an out of network anesthesiologist for a hysteroscopy.

What specific things went wrong at Neway Medical?

Failed to call with results
Failed to order appropriate test
Failed to convey critical information
Canceled a cycle due to clinic error

Describe the specific things that went wrong at Neway Medical.

They told me after I asked that I had a sperm vial left when I didn't and we had to cancel a cycle. They didn't always test my thyroid, although I asked them to. They didn't always tell me what to expect next. However, they're much better than the other clinic I used... very friendly and interested in my welfare.

Doctor

Janelle Luk

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Neway Medical

New York

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Janelle Luk Neway Medical

2016 - 2017, Successful

Age 34 - 35

2 Fertility Medications

European

Ashkenazi Jewish

Income $200K - $499K

Operations

1st of 2 Docs

3 IUI With Other Docs

Donor Sperm

LGBTQ

Strongly Recommends

Successful

Review of

Janelle Luk Neway Medical

Dr. Luk was recommended to me from a friend and we had a great experience with her. She is an incredibly smart and amazing surgeon and is very direct, which is important. She also called and emailed a lot which was really nice. But as someone who asks a ton of questions, I sometimes had a hard time understanding her answers (due to her being ESL and the fact that she is (understandably) always going a hundred miles per minute) Because of Dr. Luk's scheduling and being out of the office when I was ovulating, we ended up getting all three of my IUI's done with Dr Nejat. Dr. Nejat is much more thorough in answering questions and a little more gentle.

The clinic [Neway medical] was awesome, always on top of everything. I felt comfortable there and always felt like I was in good hands. I believe Dr. Luk and Dr. Nejat no longer work there, and I would possibly consider going back anyway, because the staff was so friendly, helpful and accommodating.... Before my first IUI, I had a polyp on my ovary that she discovered and removed. The first IUI I did naturally without medication. For the second and third, I would take clomid the first 5 days after my period, have my blood taken after to determine ovulation, go in to have an ultrasound of my ovaries, and then the nurses would call in a prescription for a trigger shot. I would then go in for the IUI exactly 36 hours after the shot.

How was your experience with Janelle Luk at Neway Medical?

What's one piece of advice would you give a prospective patient of Janelle Luk at Neway Medical?

I would recommend asking her to repeat her answers if you don't understand them. She was very patient with us in repeating herself and we found it very helpful!

During treatment, were you treated like a number or a human with Janelle Luk at Neway Medical?

Dr. Luk took time out of her day to call me whenever I had questions.

Describe the protocols Janelle Luk used in your cycles at Neway Medical and their degree of success.

Before my first IUI, I had a polyp on my ovary that she discovered and removed. The first IUI I did naturally without medication. For the second and third, I would take clomid the first 5 days after my period, have my blood taken after to determine ovulation, go in to have an ultrasound of my ovaries, and then the nurses would call in a prescription for a trigger shot. I would then go in for the IUI exactly 36 hours after the shot.

Describe your experience with the nursing staff at Neway Medical.

They were extremely helpful and caring.

Describe your experience with Neway Medical.

The clinic was awesome, always on top of everything. I felt comfortable there and always felt like I was in good hands. I believe Dr. Luk and Dr. Nejat no longer work there, and I would possibly consider going back anyway, because the staff was so friendly, helpful and accommodating.

Describe the costs associated with your care under Janelle Luk at Neway Medical.

co-pay - $25 per visit

Doctor

Janelle Luk

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Neway Medical

New York

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Janelle Luk Neway Medical

2016, Unsuccessful

Age 37

1 IUI

East Asian

Income $100K - $199K

3rd of 3 Docs

3 IVF With Other Docs

3 Egg Freezing With Other Docs

Donor Sperm

Strongly Recommends

Unsuccessful

Review of

Janelle Luk Neway Medical

As this is the 3rd clinic I've used and the 7th clinic I've interviewed...she [Dr Luk] and her team have been incredibly responsive to email / requests. Also, leading up to my procedure, she almost had me come in daily for ultrasound / blood of which I think at least one could have been skipped. As these are all included in her package, this just meant additional cost to her.

This is one of the only clinics [Neay Medical] I saw that offered outcome based fees. While more complicated, I think the break even point is around 7-9 eggs where if you produce less than 7 eggs, this is a more affordable clinic. 7-9 eggs it's about the same price, more than 9 eggs and it may be slightly more expensive. Please double check as their pricing is subject to change. That helps to ease the pain of a less than successful IVF. However, having said that, they do have some extraneous fees that no other clinic mentioned such as an "outside monitoring fee" which apparently is for nurses who need to coordinate with external clinics if you don't go to Neway for your blood tests/ ultrasound. A

How was your experience with Janelle Luk at Neway Medical?

Dr. Luk can be aggressive in her suggestions as appropriate. I think this is her nature and her trying her hardest to get her patients pregnant. A more cynical person would say this is also good for business. Our first consultation she said I was 2-3 days from ovulating so she could perform an egg retrieval that week! During the IUI/IVF cycle, we had initially discussed a mild stimulation but upon discovering that I had potential for up to 9 eggs, she immediately wanted to change course for a more aggressive treatment. As this is the 3rd clinic I've used and the 7th clinic I've interviewed, I pretty much know what to expect so I can not comment as to her patience for education. However she and her team have been incredibly responsive to email / requests. Also, leading up to my procedure, she almost had me come in daily for ultrasound / blood of which I think at least one could have been skipped. As these are all included in her package, this just meant additional cost to her.

What's one piece of advice would you give a prospective patient of Janelle Luk at Neway Medical?

As with all IVF clinics/doctors, the more you know about the procedure, the more you can understand what could/will happen. Of the clinics I've visited though, I like Neway the best. Just be prepared for Dr. Luk's approach or ask her to explain her reasoning so that you don't accidentally get pushed into treatment you don't want.

During treatment, were you treated like a number or a human with Janelle Luk at Neway Medical?

Dr Luk has a somewhat brusque manner but she makes statements that show she still cares about the patient. In addition, knowing that I am international, she has responded to my emails herself out of office hours and reminded her staff that my situation is slightly unique to others. She is a busy person so will not always be available to hold your hand but her and her team are responsive.

Describe the protocols Janelle Luk used in your cycles at Neway Medical and their degree of success.

I started with Mild IVF, 100mg Clomid, which is on the high side. To try and push that last 1-2 eggs, I started 150 gonal-F halfway through the cycle.

Describe your experience with the nursing staff at Neway Medical.

I met with 3 different nurses for some reason depending on who was in the office that day. They all seemed relatively knowledgeable about my case. As a "veteran", I already knew most of the information although they happily reviewed the key points, like medication, just to make sure. They responded quickly to my concerns and explained when things were not appropriate. For instance, they gave me a choice of pharmacies to use to fulfill my medication prescriptions. I do think some of them are more knowledgeable than others so there is still some luck of the draw but all seemed competent.

Describe your experience with Neway Medical.

This is one of the only clinics I saw that offered outcome based fees. While more complicated, I think the break even point is around 7-9 eggs where if you produce less than 7 eggs, this is a more affordable clinic. 7-9 eggs it's about the same price, more than 9 eggs and it may be slightly more expensive. Please double check as their pricing is subject to change. That helps to ease the pain of a less than successful IVF. However, having said that, they do have some extraneous fees that no other clinic mentioned such as an "outside monitoring fee" which apparently is for nurses who need to coordinate with external clinics if you don't go to Neway for your blood tests/ ultrasound. Also the fee to thaw frozen eggs for IVF seems higher than another clinic. On the positive side, they just moved into a brand new facility which is gorgeous. It's a very easy 2-3 block walk from 4 subway lines. Their operation consent form was concise and full of information, I actually highly suggest every patient read it. Their monitoring procedure was the most straightforward and procedural like. Upon giving your name to registration (anytime between 7:30-9:30am), you were sent to blood draw which was usually fast, then down to ultrasound. The busiest days are Mondays/Fridays where I may have waited 30 minutes. On Tuesday, I was in and out of ultrasound in less than an hour which is a record. After ultrasound, the nurse sits with you as needed and answers all your questions or notes them for the doctor. The only thing I would say is that their operation procedure times seem to be later in the morning after monitoring. If you are fasting before your operation for general anesthesia that means no food/liquids until probably noon the next day.

Describe the costs associated with your care under Janelle Luk at Neway Medical.

Conventional IVF - 8,900 (1st time), 7,100 (2nd time). Mild IVF (clomid) - 5700 (3-6 eggs), 6900 (7+ eggs). FET cycle - 3200.

Doctor

Janelle Luk

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Neway Medical

New York

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Janelle Luk Neway Medical

2015, Successful

Age 29

5 IUI

Diminished Ovarian Reserve

Immunological

European

Income $200K - $499K

2nd of 2 Docs

2 IUI With Other Docs

Strongly Recommends

Successful

Review of

Janelle Luk Neway Medical

I have DOR, and she [Dr Janelle Luk] put me on almost the opposite protocol from the clinic I had been at prior. I was skeptical at first but I got results every cycle. Based on what was happening in the cycles and how I responded to the drugs she adjusted the types of medications I was taking. After several chemical pregnancies I was ready to move on to IVF. Other clinics wouldn't do IVF for me due to the fact I only get 1-2 eggs per month, but she said she would collect those eggs over several cycles. I ended up not needing to go forward with that as she had me

[Neway Medical's] strengths- smaller practice, more personal feel, innovative care. Weaknesses- longer wait times for monitoring, less doctors on staff. Not allowed to go up to the clinic before 7am monitoring starts, you are forced to wait in the lobby in the elevator bank, and then people don't necessarily get seen on a first come first serve basis (some people will budge ahead of people waiting longer when getting off the elevator to be at the reception first). Harder to reach outside of office hours.

How was your experience with Janelle Luk at Neway Medical?

I felt very well taken care of by Dr. Luk. She was always calm and optimistic, even when I experienced set backs. I felt comfortable with her, and felt like she knew who I was even though she sees many patients every single day.

What's one piece of advice would you give a prospective patient of Janelle Luk at Neway Medical?

I imagine her bedside manner is not for everyone, although it was great for me. I felt comfortable in a personal interactions although I could see some people finding the treatment to be too informal.

During treatment, were you treated like a number or a human with Janelle Luk at Neway Medical?

She was very friendly and sat down to speak with me at all of my monitoring sessions and really explain what was going on and answer questions. She always asked how I was feeling, and tried to keep the overall tone lighter and happy.

Describe the protocols Janelle Luk used in your cycles at Neway Medical and their degree of success.

I have DOR, and she put me on almost the opposite protocol from the clinic I had been at prior. I was skeptical at first but I got results every cycle. Based on what was happening in the cycles and how I responded to the drugs she adjusted the types of medications I was taking. After several chemical pregnancies I was ready to move on to IVF. Other clinics wouldn't do IVF for me due to the fact I only get 1-2 eggs per month, but she said she would collect those eggs over several cycles. I ended up not needing to go forward with that as she had me do one last IUI.She had suspected I had built up an immune response to pregnancy that was resulting in the chemical pregnancies I kept experiencing. She put me on prednisone in addition to progesterone, and I got pregnant that cycle.

Describe your experience with the nursing staff at Neway Medical.

the nurses are all friendly, younger girls that were always very pleasant to deal with. I got familiar with some of the nurses, but I also noticed that there seemed to be a high amount of turnover and frequent new faces. I am not totally sure, but I got the impression that there may have been a few nurses on staff but that there was a good amount of medical assistants instead of nurses. That is speculation though, and all the staff was excellent regardless of their certification

Describe your experience with Neway Medical.

Strengths- smaller practice, more personal feel, innovative care. Weaknesses- longer wait times for monitoring, less doctors on staff. Not allowed to go up to the clinic before 7am monitoring starts, you are forced to wait in the lobby in the elevator bank, and then people don't necessarily get seen on a first come first serve basis (some people will budge ahead of people waiting longer when getting off the elevator to be at the reception first). Harder to reach outside of office hours.

Describe the costs associated with your care under Janelle Luk at Neway Medical.

Insurance covered some of the monitoring, but not the IUI or medications. It came to about 900$/month

Doctor

Janelle Luk

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Neway Medical

New York

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Janelle Luk Neway Medical

2019, Unsuccessful

Age 41

3 IUI

Latinx

Income $0 - $49K

Graphic Designer

Only Doc Seen

Strongly Recommends

Unsuccessful

Review of

Janelle Luk Generation Next Fertility

[Dr. Luk] is clear about every detail and understands your case as an individual. She's works with you as a whole and encourages holistic practices such as acupuncture during your cycle. She does not go the aggressive route, rather she wants the best quality outcome so she thinks out of the box...super aware of the importance and sensitivity of this medical process

The clinic [at Generation Next Fertility] is undergoing renovations and they were so awesome to include us patients in the review process of how the clinic will look and feel. It is so important that the environment we are interacting with during these procedures are calm and welcoming. The current clinic is a bit small but it has a warm and cozy feel. The front desk staff is friendly and communicative and responsive

How was your experience with Janelle Luk at Generation Next Fertility?

Dr. Luk is very passionate about her role in getting you pregnant. She is clear about every detail and understands your case as an individual. She's works with you as a whole and encourages holistic practices such as acupuncture during your cycle. She does not go the aggressive route, rather she wants the best quality outcome so she thinks out of the box. I would trust her with providing the best outcome with her treatments.

What's one piece of advice would you give a prospective patient of Janelle Luk at Generation Next Fertility?

Be patient and open to her suggestions and course of action.

During treatment, were you treated like a number or a human with Janelle Luk at Generation Next Fertility?

Janelle Luk and her staff are super aware of the importance and sensitivity of this medical process. Dr. Luk is friendly and open. She desires as much as you do to fulfill your dream of being a mommy.

Describe your experience with your nurse at Generation Next Fertility. (Assigned nurse: Lauren Luo)

Everyone was just wonderful. I am going back to continue treatment once the quarantine is lifted.

Describe your experience with Generation Next Fertility.

The clinic is undergoing renovations and they were so awesome to include us patients in the review process of how the clinic will look and feel. It is so important that the environment we are interacting with during these procedures are calm and welcoming. The current clinic is a bit small but it has a warm and cozy feel. The front desk staff is friendly and communicative and responsive.

Describe the costs associated with your care under Janelle Luk at Generation Next Fertility.

Luckily the treatments I received were covered by my insurance. The only procedure that is not covered is IVF.

Doctor

Janelle Luk

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Generation Next Fertility

East Side

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Janelle Luk Generation Next Fertility

2019, Unknown Success

Age 40

2 IUI

South Asian

Income $100K - $199K

Consultant

Only Doc Seen

Neutral

Strongly Recommends

Success w/ Doc Too early to know

Review of

Janelle Luk Generation Next Fertility

The strenthgs are that she [Dr. Luk] is extremely qualified and extremely professional. The downside is that sometimes you don't always have a clear picture of what the journey is going to be. For example, I didn't exactly know long the IVF cycle is, when it starts before I went ahead and booked a couple of days abroad. I wish I had known what the plan was going to be for the next couple of weeks upfront so I could plan my trip better.

The clinic [Generation Next Fertility] itself is nice and offers a great environment. It can get really busy during Day 2 testing hours, but they have expanded the hours to accommodate for working schedules. They also offer support groups with is a really nice personal touch.... [nursing staff] Extremely friendly and caring. Very pleasant and they treat as if your their friend.... I think the doctor attempts to be as human as possible but seems like the fertility clinics in NYC are absolutely rammed

How was your experience with Janelle Luk at Generation Next Fertility?

The strenthgs are that she is extremely qualified and extremely professional. The downside is that sometimes you don't always have a clear picture of what the journey is going to be. For example, I didn't exactly know long the IVF cycle is, when it starts before I went ahead and booked a couple of days abroad. I wish I had known what the plan was going to be for the next couple of weeks upfront so I could plan my trip better.

What's one piece of advice would you give a prospective patient of Janelle Luk at Generation Next Fertility?

she's great, just make sure you make the time to proactively ask questions your not clear of, even if they feel trivial.

During treatment, were you treated like a number or a human with Janelle Luk at Generation Next Fertility?

I think the doctor attempts to be as human as possible but seems like the fertility clinics in NYC are absolutely rammed all the time which puts pressure on time spent with each patient. I'm don't think they are intentionally trying to get through as many patients as possible but it can feel like it at times.

Describe the protocols Janelle Luk used in your cycles at Generation Next Fertility and their degree of success.

2 Rounds of clomid, followed by a tigger shot with IUI in office

Describe your experience with your nurse at Generation Next Fertility.

Extremely friendly and caring. Very pleasant and they treat as if your their friend.

Describe your experience with Generation Next Fertility.

The clinic itself is nice and offers a great environment. It can get really busy during Day 2 testing hours, but they have expanded the hours to accommodate for working schedules. They also offer support groups with is a really nice personal touch.

Describe the costs associated with your care under Janelle Luk at Generation Next Fertility.

Insurance covered IUI treatments

Doctor

Janelle Luk

Humanity

Communication

Frequency Seen

Compassion

Adaptability

Clinic

Generation Next Fertility

East Side

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Janelle Luk Generation Next Fertility

2017 - 2018, Successful

Age 31 - 32

2 IUI

2 IVF

Anovulation

PCOS

Poor Egg Quality

European

Income $100K - $199K

Nurse or HC Services

1st of 2 Docs

Egg Freezing With Other Docs

Strongly Recommends

Doesn't Recommend

Successful

Review of

Janelle Luk Neway Medical

Dr Luk is very smart. She is very trustworthy and explains everything to her patients very well. She made individualized plans each cycle and never made me feel like she was just following a schedule. She adjusted the plan each visit depending on how my body reacted...We had a candid discussion about the risks and benefits. The Drs strongly suggested eSET...but ultimately if I wanted to transfer two embryos, it was not unreasonable and they would.

The [Neway Medical] clinic was new when I started, so as the business grew, they had to adjust and adapt practices to help decrease wait times. They did a good job adjusting, and sometimes this meant you might not always see the doctors...I always saw them if I had a question or there was an important change or reason to monitor...Drs reviewed the labs and scans and would make the plan and get back to me.

How was your experience with Janelle Luk at Neway Medical?

What's one piece of advice would you give a prospective patient of Janelle Luk at Neway Medical?

The office has gotten busier since I started seeing her. Be patient with them. You may not see Dr Luk or Dr Nejat every visit, but every day the round on the patients and discuss the plans and you are called promptly with instructions.

During treatment, were you treated like a number or a human with Janelle Luk at Neway Medical?

She made individualized plans each time.

Describe the protocols Janelle Luk used in your cycles at Neway Medical and their degree of success.

For my timed intercourse she used letrozole, as clomid thinned out my endometrium too much. For the IUI and IVF she used minimal medications as I developed OHSS

Describe your experience with Neway Medical.

The clinic was new when I started, so as the business grew, they had to adjust and adapt practices to help decrease wait times. They did a good job adjusting, and sometimes this meant you might not always see the doctors. I did not mind because I always saw them if I had a question or there was an important change or reason to monitor. I also didn't mind because I knew the Drs reviewed the labs and scans and would make the plan and get back to me.

Describe the costs associated with your care under Janelle Luk at Neway Medical.

Co pays

Describe Janelle Luk's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Neway Medical.

We had a candid discussion about the risks and benefits. The Drs strongly suggested eSET and said if it were them, that's what they would do, but ultimately if I wanted to transfer two embryos, it was not unreasonable and they would.

Doctor

Janelle Luk

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Neway Medical

New York

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Janelle Luk Neway Medical

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Janelle Luk

Generation Next Fertility

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How Doctor Communicates

Generation Next Fertility
Rated 8.5

41 patient reviews

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Janelle Luk

Generation Next Fertility

Education

How Doctor Communicates

Generation Next FertilityRated 8.5Strongly recommend: 69%Neutral: 18%Don't recommend: 13%8.5

41 patient reviews

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Generation Next Fertility
Rated 8.5