Jaye Adams

The doctors, nurses, and staff in this clinic are all very professional, warm, and compassionate. They treated me like family and I am so glad that my husband and I chose to start our journey with the Fertility Center of San Antonio

Good: The clinic is conveniently located in the Medical Center area of San Antonio. Plenty of parking and not overly expensive but the clinic does not validate parking so you will have to pay. It is located at the end of the building on an upper floor so it is quiet with a large waiting area. Everything is right there so there is no need to traverse other floors or locations for any work. Easy access to all of your test results and documentation online. Bad: All staff except for the actual doctors seem to treat the place as a factory. Other than the "primary" doctor you are assigned you don't meet the other doctors or technicians until they come into whatever procedure room, introduce themselves, perform the procedure then disappear. The phlebotomist at the time acted as if they were being putout when you were required to have blood drawn for labs. Nurses don't respond to messages sent through their online portal even though the office pushes patients to use the portal. This may be a result of no assigned primary nurse so you have to send messages to each and every nurse and hope someone replies. A patients care team is literally the ENTIRE team. You might think that is a good thing but then if there are 10 nurses you have zero continuity and each one has to look through charts and you hope they don't miss something. Human error factor is real here so you have to know every single detail about your treatment yourself. Either because they have become so comfortable or because they know they have you locked in once you sign up there are privacy and security lapses during phases of treatments. I have seen women up in stirrups having any one of checks or procedures but a nurse, who is not part of that care situation, will non-nonchalantly enter the room to find something, then exit all the while the door is open to the hallway with whomever passing by and able to view a woman in a very vulnerable moment. The single biggest drawback to this clinic is/was their response to COVID. They moved to a model where the patient and patient ONLY was allowed in the waiting area or beyond during appointments/treatments/consultations. Spouses/Partners/noone was allowed inside the primary office doors to the waiting area much-less into any of the rooms for consults or procedures. This was the absolute reason we decided to cease treatment. Luckily for us the change in procedures occurred at the late stages of our initial treatment plan but there was no way my spouse was going to deal with the emotional and physical effort involved in this alone when it was not even remotely required. Just an arbitrary set of rules created by this establishment. I'm sure they claim it is for everyone's safety but while i was forced to wait out in the building hallways I couldn't count the number of UPS, FEDEX, USPS, direct courier and Food Delivery people I watched walk in, move about the counters delivering and picking up parcels, etc.

The REI clinic and Brooke Army Medical Center is nice for military affiliated patients because IUI is free there and IVF is significantly reduced. Medications are included free of charge through a grant program for all services. But honestly, I think the care overall is sub-par.

Military clinic; treats for numbers not compassion; hard to get scheduled for IUI. IVF is the focus of the clinic. Prices go up every year for lower quality service and less doctors. You will often be told doctors are too busy and to wait until next cycle.

Very attentive, kind and helpful. They treated me like a human not a number. Each and every staff member are very respectful with handling such a sensitive issue of fertility. Very responsive in a timely manner.