Rated 8.4
Strongly recommend: 52%Neutral: 32%Don't recommend: 15%8.4
52% strongly recommend
5 reviews
Humanity
8.6
8.6
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.9
8.9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.2
6.2
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
5.6
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Tufts University
Residency
Wilford Hall Medical Center & Brooke Army Medical Center
Fellowship
Baylor Colloege
Jaye Adams works at

Fertility Center of San Antonio
Rated 8.2
Strongly recommend: 75%Neutral: 8%Don't recommend: 17%8.2

At 1 office

San Antonio
4499 Medical Dr
San Antonio, TX 78229
(210) 692-0577
Explore Clinic

5 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Successful
10
10
Diminished Ovarian Reserve
Uterine Fibroids
Recurrent Pregnancy Loss
Unexplained
Other
Income $100K - $199K
Teacher
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Adams was always very warm and positive during all our visits with her. My husband and I found her very knowledgeable, helpful, compassionate, and caring. She explained all the procedures and medications that I needed to take, as well as the risks involved. She answered all our questions very thoroughly and patiently. My husband and I found her very pleasant and very professional. She has a very warm personality.
The nurses here [at Fertility Center of San Antonio] are all very warm and caring. They responded promptly and patiently to all my questions. They promptly called back whenever I left questions with the staff receptionist...The doctors, nurses, and staff in this clinic are all very professional, warm, and compassionate. They treated me like family and I am so glad that my husband and I chose to start our journey with the Fertility Center of San Antonio
How was your experience with Jaye Adams at Fertility Center of San Antonio?
Dr. Adams was always very warm and positive during all our visits with her. My husband and I found her very knowledgeable, helpful, compassionate, and caring. She explained all the procedures and medications that I needed to take, as well as the risks involved. She answered all our questions very thoroughly and patiently. My husband and I found her very pleasant and very professional. She has a very warm personality.
What's one piece of advice would you give a prospective patient of Jaye Adams at Fertility Center of San Antonio?
Be upfront with your expectations and uncertainties.
During treatment, were you treated like a number or a human with Jaye Adams at Fertility Center of San Antonio?
Dr. Adams was very patient and caring throughout the whole IVF and embryo transfer process. She made me feel understood and she gave me and my husband hope that we can achieve our dream of having a family. She also had a lot of empathy for everything that my husband and I have been through.
Describe the protocols Jaye Adams used in your cycles at Fertility Center of San Antonio and their degree of success.
After my first miscarriage through natural conceptions in 2019, Dr. Adams described the necessary procedure, the risks, and the post care needed. She also prescribed a minor laser surgery to remove polyps from my uterus to allow an embryo to attach more firmly. She explained in detail all the next steps after my myomectomy and the post care associated with embryo transfer. She explained the meds I needed to take. She is very knowledgeable.
Describe your experience with your nurse at Fertility Center of San Antonio. (Assigned nurse: Irene, Liza)
The nurses here are all very warm and caring. They responded promptly and patiently to all my questions. They promptly called back whenever I left questions with the staff receptionist.
Describe your experience with Fertility Center of San Antonio.
The doctors, nurses, and staff in this clinic are all very professional, warm, and compassionate. They treated me like family and I am so glad that my husband and I chose to start our journey with the Fertility Center of San Antonio
10
Doctor
Jaye Adams
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Center of San Antonio
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
8
2
Age 43 - 44
1 IVF
Unexplained
European
Income $200K - $499K
Engineer
1st of 2 Docs
Neutral
Doesn't Recommend
Unsuccessful
Dr Adams was not in a particular rush. Spoke calmly, explained as much as possible...I felt she did her job as expected. I wouldn't be averse to using her as a doctor in the future but more likely at a different setting...Skipped IUI and went directly to IVF as our goal was to get pregnant as quickly as possible. We did all of the prerequisite testing in an attempt to rule out specific fertility issues but when everything came back normal there were no paths to follow...
Nurses [at Fertility Center of San Antonio] don't respond to messages sent through their online portal even though the office pushes patients to use the portal. This may be a result of no assigned primary nurse so you have to send messages to each and every nurse and hope someone replies. A patients care team is literally the ENTIRE team...a series of small issues occurred. Failure to call in prescriptions, appointments had been lost, no call backs with results...
How was your experience with Jaye Adams at Fertility Center of San Antonio?
No issues with Dr Adams directly. She was a cog in the wheels of the clinic and process and I felt she did her job as expected. I wouldn't be averse to using her as a doctor in the future but more likely at a different setting.
What's one piece of advice would you give a prospective patient of Jaye Adams at Fertility Center of San Antonio?
Prepare yourself as much as possible by researching and ask ask ask questions. Tons of questions. Make sure you fully understand the timetables involved. Educate yourself to the maximum.
During treatment, were you treated like a number or a human with Jaye Adams at Fertility Center of San Antonio?
Dr Adams was not in a particular rush. Spoke calmly, explained as much as possible.
Describe the protocols Jaye Adams used in your cycles at Fertility Center of San Antonio and their degree of success.
Skipped IUI and went directly to IVF as our goal was to get pregnant as quickly as possible. We did all of the prerequisite testing in an attempt to rule out specific fertility issues but when everything came back normal there were no paths to follow.
Describe your experience with the nursing staff at Fertility Center of San Antonio.
The process here for nursing care seems haphazard. I wouldn't say that any of them were particularly rude or uncaring but this is a clinic and they get paid by processing patients. Some of them seem to have forgotten exactly what they are doing and treat it more like a factory, seem to be perturbed at questions and requests for clarifications. They miss call backs, medication call ins, meeting setups. You have to be on top of them to be on top of their processes.
Describe your experience with Fertility Center of San Antonio.
Good: The clinic is conveniently located in the Medical Center area of San Antonio. Plenty of parking and not overly expensive but the clinic does not validate parking so you will have to pay. It is located at the end of the building on an upper floor so it is quiet with a large waiting area. Everything is right there so there is no need to traverse other floors or locations for any work. Easy access to all of your test results and documentation online. Bad: All staff except for the actual doctors seem to treat the place as a factory. Other than the "primary" doctor you are assigned you don't meet the other doctors or technicians until they come into whatever procedure room, introduce themselves, perform the procedure then disappear. The phlebotomist at the time acted as if they were being putout when you were required to have blood drawn for labs. Nurses don't respond to messages sent through their online portal even though the office pushes patients to use the portal. This may be a result of no assigned primary nurse so you have to send messages to each and every nurse and hope someone replies. A patients care team is literally the ENTIRE team. You might think that is a good thing but then if there are 10 nurses you have zero continuity and each one has to look through charts and you hope they don't miss something. Human error factor is real here so you have to know every single detail about your treatment yourself. Either because they have become so comfortable or because they know they have you locked in once you sign up there are privacy and security lapses during phases of treatments. I have seen women up in stirrups having any one of checks or procedures but a nurse, who is not part of that care situation, will non-nonchalantly enter the room to find something, then exit all the while the door is open to the hallway with whomever passing by and able to view a woman in a very vulnerable moment. The single biggest drawback to this clinic is/was their response to COVID. They moved to a model where the patient and patient ONLY was allowed in the waiting area or beyond during appointments/treatments/consultations. Spouses/Partners/noone was allowed inside the primary office doors to the waiting area much-less into any of the rooms for consults or procedures. This was the absolute reason we decided to cease treatment. Luckily for us the change in procedures occurred at the late stages of our initial treatment plan but there was no way my spouse was going to deal with the emotional and physical effort involved in this alone when it was not even remotely required. Just an arbitrary set of rules created by this establishment. I'm sure they claim it is for everyone's safety but while i was forced to wait out in the building hallways I couldn't count the number of UPS, FEDEX, USPS, direct courier and Food Delivery people I watched walk in, move about the counters delivering and picking up parcels, etc.
Describe the costs associated with your care under Jaye Adams at Fertility Center of San Antonio.
Package price on the order of $5500 for full IVF treatment. Short term freezing of embryo's/sperm was included but something like over 30 days (or the end of your fertility treatment cycle) required them to be transferred to a facility or destroyed.
What specific things went wrong at Fertility Center of San Antonio?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Lost results
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Center of San Antonio.
As previously noted a series of small issues occurred. Failure to call in prescriptions, appointments had been lost, no call backs with results.
8
Doctor
Jaye Adams
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
2
Clinic
Fertility Center of San Antonio
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
3
3
Age 30 - 31
6 IUI
Anovulation
Male Factor
PCOS
European
Income $50K - $99K
Nurse or HC Services
3rd of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
It’s not that Dr. Adams isn’t nice. I just feel like she didn’t know anything about my medical history. She didn’t show me the screen during follicle checks. Never explained my labs or where she wanted the numbers to be. ... You must be assertive concerning your care. I also hope you have a thick skin because I think she commented on my weight at every appointment I had with her. ... If this had been my first experience with fertility treatment, I would have been totally lost about what was going on.
The REI clinic and Brooke Army Medical Center is nice for military affiliated patients because IUI is free there and IVF is significantly reduced. Medications are included free of charge through a grant program for all services. But honestly, I think the care overall is sub-par. ... There was a time they forgot to put the orders in for my labs that were to be completed at 6:00 AM. I had to go sit in the clinic and wait until 7:30 AM when a nurse arrives to put the orders in.
How was your experience with Jaye Adams at Brooke Army Medical Center?
It’s not that Dr. Adams isn’t nice. I just feel like she didn’t know anything about my medical history. She didn’t show me the screen during follicle checks. Never explained my labs or where she wanted the numbers to be. If this had been my first experience with fertility treatment, I would have been totally lost about what was going on.
What's one piece of advice would you give a prospective patient of Jaye Adams at Brooke Army Medical Center?
Be ready to do your own research about treatments and labs. You must be assertive concerning your care. I also hope you have a thick skin because I think she commented on my weight at every appointment I had with her.
During treatment, were you treated like a number or a human with Jaye Adams at Brooke Army Medical Center?
Appointments felt very rushed. I feel like she didn’t know anything about me at my appointments.
Describe the protocols Jaye Adams used in your cycles at Brooke Army Medical Center and their degree of success.
I did one IUI cycle with letrozole 7.5 mg daily. I had one mature follicle for insemination. Not successful. Then there were two cycles with the same protocol, but were converted to TI because of the holidays and limitations of the clinic. I then did two IUI cycles with 7.5 mg letrozole CD 5-9 and Follistim 75 units CD 10-13. One cycle still resulted in only one mature follicle and the other, two mature for insemination. Both unsuccessful. All three IUI cycles were done with Ovidrel trigger as well.
Describe your experience with the nursing staff at Brooke Army Medical Center.
The nursing staff was fine. They were nice enough, but I wouldn’t say they were “excellent.” I didn’t have too much interaction with the nurses, though.
Describe your experience with Brooke Army Medical Center.
The REI clinic and Brooke Army Medical Center is nice for military affiliated patients because IUI is free there and IVF is significantly reduced. Medications are included free of charge through a grant program for all services. But honestly, I think the care overall is sub-par.
Describe the costs associated with your care under Jaye Adams at Brooke Army Medical Center.
There is no cost for IUI at BAMC. Medications are included as we’ll. Only military connected patients can be seen here.
What specific things went wrong at Brooke Army Medical Center?
  • Failed to order appropriate test
  • Provided conflicting information
Describe the specific things that went wrong at Brooke Army Medical Center.
There was a time they forgot to put the orders in for my labs that were to be completed at 6:00 AM. I had to go sit in the clinic and wait until 7:30 AM when a nurse arrives to put the orders in. There was a time Dr. Adams told me follicle sizes that differed from what she told me at my next follicle check.
3
Doctor
Jaye Adams
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
3
Clinic
Brooke Army Medical Center
Fort Sam Houston
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2017, Unsuccessful
6
0
Age 23 - 24
3 IUI
Donor Sperm
Male Factor
Prefer not to answer
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Knowledgeable doctor about fertility issues. She [Dr. Jaye Adams] was gentle during the testing and procedure. Straightforward. Just too busy and treated you like another number not a person. Scheduled my iui too late after ovulation....Didn’t get to pick appointments. Last minute changes were frequent. Doctor too busy to see me and had to reschedule at times.
Military clinic [Brooke Army Medical Center]; treats for numbers not compassion; hard to get scheduled for IUI. IVF is the focus of the clinic. Prices go up every year for lower quality service and less doctors. You will often be told doctors are too busy and to wait until next cycle...Clinic only does single [embryo transfer]...Didn’t get to pick appointments. Last minute changes were frequent. Doctor too busy to see me and had to reschedule at times.
How was your experience with Jaye Adams at Brooke Army Medical Center?
Knowledgeable doctor about fertility issues. She was gentle during the testing and procedure. Straightforward. Just too busy and treated you like another number not a person. Scheduled my iui too late after ovulation.
What's one piece of advice would you give a prospective patient of Jaye Adams at Brooke Army Medical Center?
Speak up.
During treatment, were you treated like a number or a human with Jaye Adams at Brooke Army Medical Center?
Didn’t get to pick appointments. Last minute changes were frequent. Doctor too busy to see me and had to reschedule at times.
Describe your experience with Brooke Army Medical Center.
Military clinic; treats for numbers not compassion; hard to get scheduled for IUI. IVF is the focus of the clinic. Prices go up every year for lower quality service and less doctors. You will often be told doctors are too busy and to wait until next cycle.
Describe Jaye Adams's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brooke Army Medical Center.
Clinic only does single.
What specific things went wrong at Brooke Army Medical Center?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
6
Doctor
Jaye Adams
Humanity
Communication
Frequency Seen
Compassion
Adaptability
0
Clinic
Brooke Army Medical Center
Fort Sam Houston
Operations
Scheduling
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Successful
10
10
Age 40
1 IVF
Recurrent Pregnancy Loss
Latinx
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
We did ivf with her [Dr. Jaye Adams] and I’m now 12 weeks pregnant at the moment...I loved her she was absolutely the best. Very attentive, kind and helpful. When I had concerns or any type of questions she answered in a way that I could understand. Meaning no long doctor terms she broke everything down for me...Don’t wait any longer make your first step with her.
They [staff at Fertility Center of San Antonio] were all excellent and very attentive...kind and helpful. They treated me like a human not a number. Each and every staff member are very respectful with handling such a sensitive issue of fertility. Very responsive in a timely manner...We did ivf with her [Dr. Jaye Adams] and I’m now 12 weeks pregnant at the moment...I loved her she was absolutely the best. Very attentive, kind and helpful. When I had concerns or any type of questions she answered in a way that I could understand. Meaning no long doctor terms she broke everything down for me...Don’t wait any longer make your first step with her.
How was your experience with Jaye Adams at Fertility Center of San Antonio?
I loved her she was absolutely the best. Very attentive, kind and helpful. When I had concerns or any type of questions she answered in a way that I could understand. Meaning no long doctor terms she broke everything down for me.
What's one piece of advice would you give a prospective patient of Jaye Adams at Fertility Center of San Antonio?
Don’t wait any longer make your first step with her.
During treatment, were you treated like a number or a human with Jaye Adams at Fertility Center of San Antonio?
They were kind and very attentive. Listened to every question and answered very nicely.
Describe the protocols Jaye Adams used in your cycles at Fertility Center of San Antonio and their degree of success.
We did ivf with her and I’m now 12 weeks pregnant at the moment.
Describe your experience with the nursing staff at Fertility Center of San Antonio.
They were all excellent and very attentive.
Describe your experience with Fertility Center of San Antonio.
Very attentive, kind and helpful. They treated me like a human not a number. Each and every staff member are very respectful with handling such a sensitive issue of fertility. Very responsive in a timely manner.
10
Doctor
Jaye Adams
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Center of San Antonio
San Antonio
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources