Rated 8.4
Strongly recommend: 57%Neutral: 24%Don't recommend: 19%8.4
57% strongly recommend
5 reviews
Humanity
8.5
8.5
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.8
8.8
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.3
6.3
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
5.6
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Tufts University
Residency
Wilford Hall Medical Center & Brooke Army Medical Center
Fellowship
Baylor Colloege
Jaye Adams works at

Fertility Center of San Antonio
Rated 8.3
Strongly recommend: 75%Neutral: 9%Don't recommend: 16%8.3

At 1 office

San Antonio
4499 Medical Dr
San Antonio, TX 78229
(210) 692-0577
Explore Clinic

1 patient review filtered by:

Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
8
NPS
2
Age 43 - 44
1 IVF
Unexplained
European
Income $200K - $499K
Engineer
1st of 2 Docs
Neutral
Doesn't Recommend
Unsuccessful
Dr Adams was not in a particular rush. Spoke calmly, explained as much as possible...I felt she did her job as expected. I wouldn't be averse to using her as a doctor in the future but more likely at a different setting...Skipped IUI and went directly to IVF as our goal was to get pregnant as quickly as possible. We did all of the prerequisite testing in an attempt to rule out specific fertility issues but when everything came back normal there were no paths to follow...
Nurses [at Fertility Center of San Antonio] don't respond to messages sent through their online portal even though the office pushes patients to use the portal. This may be a result of no assigned primary nurse so you have to send messages to each and every nurse and hope someone replies. A patients care team is literally the ENTIRE team...a series of small issues occurred. Failure to call in prescriptions, appointments had been lost, no call backs with results...
How was your experience with Jaye Adams at Fertility Center of San Antonio?
No issues with Dr Adams directly. She was a cog in the wheels of the clinic and process and I felt she did her job as expected. I wouldn't be averse to using her as a doctor in the future but more likely at a different setting.
What's one piece of advice would you give a prospective patient of Jaye Adams at Fertility Center of San Antonio?
Prepare yourself as much as possible by researching and ask ask ask questions. Tons of questions. Make sure you fully understand the timetables involved. Educate yourself to the maximum.
During treatment, were you treated like a number or a human with Jaye Adams at Fertility Center of San Antonio?
Dr Adams was not in a particular rush. Spoke calmly, explained as much as possible.
Describe the protocols Jaye Adams used in your cycles at Fertility Center of San Antonio and their degree of success.
Skipped IUI and went directly to IVF as our goal was to get pregnant as quickly as possible. We did all of the prerequisite testing in an attempt to rule out specific fertility issues but when everything came back normal there were no paths to follow.
Describe your experience with the nursing staff at Fertility Center of San Antonio.
The process here for nursing care seems haphazard. I wouldn't say that any of them were particularly rude or uncaring but this is a clinic and they get paid by processing patients. Some of them seem to have forgotten exactly what they are doing and treat it more like a factory, seem to be perturbed at questions and requests for clarifications. They miss call backs, medication call ins, meeting setups. You have to be on top of them to be on top of their processes.
Describe your experience with Fertility Center of San Antonio.
Good: The clinic is conveniently located in the Medical Center area of San Antonio. Plenty of parking and not overly expensive but the clinic does not validate parking so you will have to pay. It is located at the end of the building on an upper floor so it is quiet with a large waiting area. Everything is right there so there is no need to traverse other floors or locations for any work. Easy access to all of your test results and documentation online. Bad: All staff except for the actual doctors seem to treat the place as a factory. Other than the "primary" doctor you are assigned you don't meet the other doctors or technicians until they come into whatever procedure room, introduce themselves, perform the procedure then disappear. The phlebotomist at the time acted as if they were being putout when you were required to have blood drawn for labs. Nurses don't respond to messages sent through their online portal even though the office pushes patients to use the portal. This may be a result of no assigned primary nurse so you have to send messages to each and every nurse and hope someone replies. A patients care team is literally the ENTIRE team. You might think that is a good thing but then if there are 10 nurses you have zero continuity and each one has to look through charts and you hope they don't miss something. Human error factor is real here so you have to know every single detail about your treatment yourself. Either because they have become so comfortable or because they know they have you locked in once you sign up there are privacy and security lapses during phases of treatments. I have seen women up in stirrups having any one of checks or procedures but a nurse, who is not part of that care situation, will non-nonchalantly enter the room to find something, then exit all the while the door is open to the hallway with whomever passing by and able to view a woman in a very vulnerable moment. The single biggest drawback to this clinic is/was their response to COVID. They moved to a model where the patient and patient ONLY was allowed in the waiting area or beyond during appointments/treatments/consultations. Spouses/Partners/noone was allowed inside the primary office doors to the waiting area much-less into any of the rooms for consults or procedures. This was the absolute reason we decided to cease treatment. Luckily for us the change in procedures occurred at the late stages of our initial treatment plan but there was no way my spouse was going to deal with the emotional and physical effort involved in this alone when it was not even remotely required. Just an arbitrary set of rules created by this establishment. I'm sure they claim it is for everyone's safety but while i was forced to wait out in the building hallways I couldn't count the number of UPS, FEDEX, USPS, direct courier and Food Delivery people I watched walk in, move about the counters delivering and picking up parcels, etc.
Describe the costs associated with your care under Jaye Adams at Fertility Center of San Antonio.
Package price on the order of $5500 for full IVF treatment. Short term freezing of embryo's/sperm was included but something like over 30 days (or the end of your fertility treatment cycle) required them to be transferred to a facility or destroyed.
What specific things went wrong at Fertility Center of San Antonio?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Lost results
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Center of San Antonio.
As previously noted a series of small issues occurred. Failure to call in prescriptions, appointments had been lost, no call backs with results.
8
Doctor
Jaye Adams
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
2
Clinic
Fertility Center of San Antonio
San Antonio
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5