How was your experience with Jeffrey Klein at RMA of New York?
I appreciated Dr. Klein and his honesty with my diagnosis and its relation to my chances of natural conception. He kept me informed, and was often available by email outside of business hours if questions were to arise. Although I understand he is a top rated doctor in this field, he was not the appropriate provider for me; my issues were more challenging and I do not feel that he was able to exercise any creative approaches to my care, as my subsequent doctor had done. Dr. Klein was very kind and compassionate, and a true professional.
What's one piece of advice would you give a prospective patient of Jeffrey Klein at RMA of New York?
Ask him questions, and challenge his responses if you are unhappy with them.
During treatment, were you treated like a number or a human with Jeffrey Klein at RMA of New York?
Dr. Klein was fine to work with, but I feel he operated off of a script. I suffered with DOR, and at an advanced age, it was unlikely that I would conceive on my own, however it was early into my treatment and I wanted to exhaust all efforts. I felt he was pushing us towards using donor eggs very soon into treatment without exploring other options.
Describe the protocols Jeffrey Klein used in your cycles at RMA of New York and their degree of success.
We had 3 unsuccessful IUI cycles. We were preparing for IVF, but my insurance changed and the new insurance would not cover the procedure.
Describe your experience with the nursing staff.
It has been a while, and my recall is limited, but I do remember a nurse named Janice. I was not happy with her at all. I feel that she lacked a certain amount of empathy you would need to work with women struggling with fertility. I also recall having to visit the Manhattan location on a weekend as the White Plains location was closed. On two occasions I was waiting to be seen and nurses forgot I was there, resulting in me having to get dressed and find someone to attend to me.
Describe your experience with RMA of New York.
I hated being part of a large organization. I felt there was no true intimacy, and it was more like a business rather than a fertility clinic. It was very systematic, which I felt required the doctors to operate under certain guidelines, adopting a cooking cutter approach to treatment.
Describe the costs associated with your care under Jeffrey Klein at RMA of New York.
I do not recall. Most, if not all, of my treatment was covered by insurance.
Describe Jeffrey Klein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
What specific things went wrong at RMA of New York?
- Failed to call in prescriptions to pharmacy
- Failed to call with results
- Provided conflicting information