Rated 8.4
Strongly recommend: 66%Neutral: 19%Don't recommend: 15%8.4
66% strongly recommend
55 reviews
Humanity
8.9
8.9
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.5
8.5
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.5
6.5
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.5
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Georgia
Residency
Emory
Fellowship
Yale

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Jeffrey Russell works at

Delaware Institute for Reproductive Medicine
Rated 8.7
Strongly recommend: 79%Neutral: 6%Don't recommend: 15%8.7

At 2 offices

Milford
909 Lakeview Ave
Milford, DE 19963
302-424-6645
Newark
4745 Ogletown-Stanton Road
Newark, DE 19713
302.738.4600
Explore Clinic

55 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
10
Age 33 - 34
1 IVF
Anovulation
PCOS
European
Income $100K - $199K
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Russell was direct and honest and dealt with my emotions with honesty and support. I felt the plan was customized to our wishes and my medical situation. He was our second opinion and I felt more comfortable with him immediately! ... He is direct but in a good honest way. He listened to our individual concerns and inspired confidence in the plan he made for our situation. He has a good sense of humor and clearly cares about his work.
I think overall it was as pleasant an experience as possible given how hard infertility is. I don’t have any major criticism. ... Everyone [DE Inst for Repro Med] we encountered was professional and caring. That even card across in the daily voicemails during the ivf process. ... Glad he [Dr. Russell] prefers to transfer one. It’s safer for mom and baby. ... We paid about 10k out of pocket for ivf round but we had really good insurance.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
He is direct but in a good honest way. He listened to our individual concerns and inspired confidence in the plan he made for our situation. He has a good sense of humor and clearly cares about his work.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
He may seem blunt but he knows what he’s talking about.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Dr. Russell was direct and honest and dealt with my emotions with honesty and support. I felt the plan was customized to our wishes and my medical situation. He was our second opinion and I felt more comfortable with him immediately!
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
As my second opinion he recommended either laparoscopic surgery to see if my tubes were blocked or to stop trying IUI and go to IVF. Not my first choice either way, but he was confident I was a good ivf candidate so we trusted his expertise.
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine.
Everyone we encountered was professional and caring. That even card across in the daily voicemails during the ivf process.
Describe your experience with Delaware Institute for Reproductive Medicine.
I think overall it was as pleasant an experience as possible given how hard infertility is. I don’t have any major criticism. That’s all I have to say but for some reason I have to have 200 characters. Seems silly.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
We paid about 10k out of pocket for ivf round but we had really good insurance.
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
Glad he prefers to transfer one. It’s safer for mom and baby.
10
Doctor
Jeffrey Russell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Newark
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Unsuccessful
NPS
5
NPS
5
Age 32 - 33
PCOS
Tubal Blockage
European
Income $50K - $99K
Accountant
1st of 2 Docs
5 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Jeffrey Russell] was detailed in one procedure I had with him. Not much else to say as I did not see if often. The nurses were my primary care for my appointments. The Dr. seemed to have a lot going on. He was very busy most of the time... So we just went through the process of taking injectables and Clomid. I have pcos, so the results were not as expected. My spouse was never treated for his morphology and we were unaware of his problem during my 5-6 cycles of Clomid.
The clinic [Delaware Institute for Reproductive Med] did not prevent babies from cooming into the office. I think this is a real struggle emotionally for patients to deal with. They also never told me about credits on my account unless I asked.... The nursing staff did there job and ran a smooth operation... .The staff decided to focus on my ovulation and not both of the problems (ovulation and morphology).
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
He was detailed in one procedure I had with him. Not much else to say as I did not see if often. The nurses were my primary care for my appointments. The Dr. seemed to have a lot going on. He was very busy most of the time.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Understand that he will be there fir you during big procedures only. His ties are cute.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
He had his own practice, so besides the nurses, he was not visible unless it was a procedure. He was in and out not much conversation.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
He knew I was not able to do ivf due to finances. So we just went through the process of taking injectables and Clomid. I have pcos, so the results were not as expected. My spouse was never treated for his morphology and we were unaware of his problem during my 5-6 cycles of Clomid.
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine.
The nursing staff did there job and ran a smooth operation.
Describe your experience with Delaware Institute for Reproductive Medicine.
The clinic did not prevent babies from cooming into the office. I think this is a real struggle emotionally for patients to deal with. They also never told me about credits on my account unless I asked.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
I was under diagnostic so most things were covered, only had a copay
What specific things went wrong at Delaware Institute for Reproductive Medicine?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at Delaware Institute for Reproductive Medicine.
The staff decided to focus on my ovulation and not both of the problems (ovulation and morphology).
5
Doctor
Jeffrey Russell
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
3 of 5
5
Clinic
Delaware Institute for Reproductive Medicine
Newark
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
2015, Unsuccessful
NPS
5
NPS
5
Age 31
1 IUI
PCOS
Latinx
Income $50K - $99K
Nurse or HC Services
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I felt like a number at this clinic. I do believe he [Dr. Jeffrey Russell] is successful in treating women but for myself I needed a more personal relationship with my doctor. I didn’t see doctor Russell at most of my visits and met with other staff members who were caring and kind but the relationship with my doctor was important to me.... The doctor is professional but I don’t feel that he cared for my situation, it seemed like a job to him.
While being treated at this clinic [DE Institute for Reproductive Med] I felt the wait time was long for my appointments. I wanted a more personal caring relationship with my fertility doctor. The nursing staff were friendly enough and seemed to care but I personally needed more from my fertility clinic.... The nursing staff was mostly friendly but I felt like they rushed my visit, as though they were trying to get through the day.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
I felt like a number at this clinic. I do believe he is successful in treating women but for myself I needed a more personal relationship with my doctor. I didn’t see doctor Russell at most of my visits and met with other staff members who were caring and kind but the relationship with my doctor was important to me.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
My advice for prospective patients is to meet with more than one doctor and choose who you’re most comfortable with.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
I felt like the clinic had more clients then they could handle. I had to wait long periods of time for scheduled appointments. For example my Appointment never started on time. The doctor is professional but I don’t feel that he cared for my situation, it seemed like a job to him.
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine.
The nursing staff was mostly friendly but I felt like they rushed my visit, as though they were trying to get through the day.
Describe your experience with Delaware Institute for Reproductive Medicine.
While being treated at this clinic I felt the wait time was long for my appointments. I wanted a more personal caring relationship with my fertility doctor. The nursing staff were friendly enough and seemed to care but I personally needed more from my fertility clinic.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
I feel that Dr Russell’s office had comparable prices to other fertility clinics in my area.
5
Doctor
Jeffrey Russell
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
5
Clinic
Delaware Institute for Reproductive Medicine
Milford
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2014 - 2015, Successful
NPS
10
NPS
10
Age 33 - 34
3 IUI
2 IVF
Endometriosis
Tubal Blockage
Black or African-American
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
5 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
When I had my chemical pregnancy he [Dr. Jeffrey Russell] told me it will be ok. He gave me time to process it and he was the one that did my surgery. I saw him with all 3 transfers and each time he said today Stacy I’m going get you pregnant. He made me smile... The maximum that Dr Russell would implant was 2 at a time... He has a coordinated who will sit down with you and your partner and explain everything. You also have nutrition education.
The hours [at Delaware Institute for Reproductive Med-Newark] were from 7 to 3pm, but the did come in on the weekend for transfers due to you cycle which I thought was nice. Office staff have been there for years which means they love their job.... They [the nurses] were wonderful. They cried with me when I had my chemical pregnancy and celebrated when I had my little girl. I brought her to the office and everyone was overjoyed to see her
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
When I had my chemical pregnancy he told me it will be ok. He gave me time to process it and he was the one that did my surgery. I saw him with all 3 transfers and each time he said today Stacy I’m going get you pregnant. He made me smile
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Be prepared for ups and downs it is a journey. I am so thankful that Delaware Now has coverage for IVF. I had to pay out of pocket. However the office gave me a discount because of where I worked
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
The office called me everyday to give me updates on my embryos!
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
He has a coordinated who will sit down with you and your partner and explain everything. You also have nutrition education.
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine.
They were wonderful. They cried with me when I had my chemical pregnancy and celebrated when I had my little girl. I brought her to the office and everyone was overjoyed to see her
Describe your experience with Delaware Institute for Reproductive Medicine.
The hours were from 7 to 3pm, but the did come in on the weekend for transfers due to you cycle which I thought was nice. Office staff have been there for years which means they love their job.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
$35,000+
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
The maximum that Dr Russell would implant was 2 at a time
10
Doctor
Jeffrey Russell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Newark
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2005 - 2012, Successful
NPS
10
NPS
10
Age 42 - 49
1 IVF
Endometriosis
Tubal Blockage
Native American
Other
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Successful
Dr. Russell went out of his way to make sure we understood everything that was going to happen. He was very positive and friendly. When we saw him in a store in Lower Delaware, he spoke to us and called us by name. We loved working with him. ... It was a very heart warming process. We were not just numbers pouring through the office. ... It was 17 years ago.
The staff [RMA of Delaware]was knowledgeable, compassionate and helpful. The office was comfortable and homey. It didn't feel like a Dr office. We were informed what to expect at every new step. When the staff said they would call with results, they did so quickly. We felt like they were family, cheering us on. ... We LOVED them [nursing staff]. They were like family.
How was your experience with Jeffrey Russell at RADfertility (FKA Reproductive Associates of Delaware)?
Dr. Russell went out of his way to make sure we understood everything that was going to happen. He was very positive and friendly. When we saw him in a store in Lower Delaware, he spoke to us and called us by name. We loved working with him.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at RADfertility (FKA Reproductive Associates of Delaware)?
Stay positive
During treatment, were you treated like a number or a human with Jeffrey Russell at RADfertility (FKA Reproductive Associates of Delaware)?
It was a very heart warming process. We were not just numbers pouring through the office. Everyone cared about our dream to have a son. They cried when we were pregnant.
Describe the protocols Jeffrey Russell used in your cycles at RADfertility (FKA Reproductive Associates of Delaware) and their degree of success.
We used progesterone and Lupron to prepare for the IVF procedure. It was 17 years ago. I don't remember a lot of specifics
Describe your experience with your nurse at RADfertility (FKA Reproductive Associates of Delaware). (Assigned nurse: Celina Mchugh)
We LOVED them. They were like family.
Describe your experience with RADfertility (FKA Reproductive Associates of Delaware).
The staff was knowledgeable, compassionate and helpful. The office was comfortable and homey. It didn't feel like a Dr office. We were informed what to expect at every new step. When the staff said they would call with results, they did so quickly. We felt like they were family, cheering us on. We would recommend Dr. Russell to anyone looking to do IVF.
Describe the costs associated with your care under Jeffrey Russell at RADfertility (FKA Reproductive Associates of Delaware).
We paid for our treatment ourselves. The office explained the cost of each step and told us what options were available.
10
Doctor
Jeffrey Russell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RADfertility (FKA Reproductive Associates of Delaware)
Wilmington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017 - 2020, Successful
NPS
10
NPS
10
Age 30 - 33
2 IVF
Diminished Ovarian Reserve
Endometriosis
Male Factor
Immunological
European
Income $100K - $199K
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Jeffrey Russell is] Thorough, knowledgeable, caring, honest, trustworthy, dependable, up to date on everything related to infertility, easily accessible...Used clomid and injections for my first retrieval...Mock transfer cycle with biopsy...[he]Allowed me to transfer two untested embryos after I had a failed single embryo with an untested embryo at the first clinic I went to. He informed me of the trade offs.
[nurse of Delaware Institute for Reproductive Medicine are] Warm and good communicators...[staff] They were encouraging...Easy to work with. Professional. On time...[cost] Price match clinics in the state and some neighboring states...Allowed me to transfer two untested embryos after I had a failed single embryo with an untested embryo at the first clinic I went to. He informed me of the trade offs.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Thorough, knowledgeable, caring, honest, trustworthy, dependable, up to date on everything related to infertility, easily accessible, optimistic, realistic. I had nothing short of a great experience as a patient.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Be open with him.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Great care by whole staff.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
Used clomid and injections for my first retrieval. I think only injections for my second retrieval. Mock transfer cycle with biopsy. ERA. Baby aspirin starting two days after transfer. Medrol started around transfer but I forget when.
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine. (Assigned nurse: Angie)
Warm and good communicators.
Describe your experience with Delaware Institute for Reproductive Medicine.
They provided nothing short of great care. They were encouraging, good listeners and communicators. Cheerleaders. Warm. Knowledgeable. Compassionate. Honest. Easy to work with. Professional. On time.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
Price match clinics in the state and some neighboring states.
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
Allowed me to transfer two untested embryos after I had a failed single embryo with an untested embryo at the first clinic I went to. He informed me of the trade offs.
10
Doctor
Jeffrey Russell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Milford
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
7
NPS
8
Age 41 - 43
1 IVF
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
Other
Income $50K - $99K
Nurse or HC Services
Neutral
Neutral
Unsuccessful
He [Dr. Russell] takes time to explain everything.... I am in the middle of an ivf cycle now. Waiting to see if any of my eggs make it to blast. Dr Russell was very concerned for me during egg retrieval since I am a Coumadin patient. He met with me several times to discuss risks and how he wanted to proceed.... I used Clomid, gonal f, menopur, ganirelix and hcg trigger.... I used Clomid, gonal f, menopur, ganirelix and hcg trigger.
Everyone I saw was very nice. Sometimes the wait was long and the hours are not always convenient. They [Delaware Institute for Reproductive Medicine] do not allow children in the Waiting room which is great.... Monitoring appointments are in the morning. Sometimes it's hard due to work.... I saw Celina the most and she is great! Always takes the time to answer all my questions.... Dr Russell goes fast so take good notes.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
I am in the middle of an ivf cycle now. Waiting to see if any of my eggs make it to blast. Dr Russell was very concerned for me during egg retrieval since I am a Coumadin patient. He met with me several times to discuss risks and how he wanted to proceed.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Take really good notes because he goes fast.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
He takes time to explain everything.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
I used Clomid, gonal f, menopur, ganirelix and hcg trigger.
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine.
I saw Celina the most and she is great! Always takes the time to answer all my questions.
Describe your experience with Delaware Institute for Reproductive Medicine.
Everyone I saw was very nice. Sometimes the wait was long and the hours are not always convenient. They do not allow children in the Waiting room which is great. Dr Russell goes fast so take good notes.
Describe your experience with your monitoring appointments at Delaware Institute for Reproductive Medicine.
Monitoring appointments are in the morning. Sometimes it's hard due to work.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
It's expensive. All things infertility are.
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
N/a
7
Doctor
Jeffrey Russell
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
8
Clinic
Delaware Institute for Reproductive Medicine
Newark
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2018, Successful
NPS
10
NPS
10
Age 27
1 IUI
Endometriosis
PCOS
Tubal Blockage
Other
Income $100K - $199K
Accountant
IVF With Other Docs
Egg Freezing With Other Docs
Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Russell and his staff take their time and communicate well. His PA Lauren is wonderful as well and we enjoy seeing her. We see her every time and dr Russell infrequently but that is ok, he is the one who makes the decisions and sends out instructions after each visit.... Be patient, he is very sure he can get you pregnant but sometimes it gets your hopes up for a quick pregnancy.
Patience is a virtue. Scheduling can be wonky [at DE Institute for Reproductive Medicine]. But everyone is so nice and understanding. They see a lot of tears and are there for a shoulder to lean on. Seeing these people three to four times a day you develop relationships with them.... The entire staff is wonderful but the individualized care from the assisted reproductive and ivf staff were above and beyond.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Dr Russell and his staff take their time and communicate well. His PA Lauren is wonderful as well and we enjoy seeing her. We see her every time and dr Russell infrequently but that is ok, he is the one who makes the decisions and sends out instructions after each visit.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Be patient, he is very sure he can get you pregnant but sometimes it gets your hopes up for a quick pregnancy.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Individualized care.
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine. (Assigned nurse: Lauren Rainey )
The entire staff is wonderful but the individualized care from the assisted reproductive and ivf staff were above and beyond.
Describe your experience with Delaware Institute for Reproductive Medicine.
Patience is a virtue. Scheduling can be wonky. But everyone is so nice and understanding. They see a lot of tears and are there for a shoulder to lean on. Seeing these people three to four times a day you develop relationships with them.
What specific things went wrong at Delaware Institute for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at Delaware Institute for Reproductive Medicine.
I have prescriptions called to the wrong pharmacy, often.
10
Doctor
Jeffrey Russell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Newark
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2017 - 2018, Successful
NPS
10
NPS
10
Age 31 - 32
4 IUI
Anovulation
Male Factor
PCOS
European
Income $50K - $99K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Successful
He [Jeffrey Russell] has a lot of experience. Trust his judgement and advice.... Helped me understand my infertility issue. Explained the procedures. Willing to have consults if I had questions. listened to my questions and concerns. Came in on the weekend to see me. Only bad part was wait time sometimes.... Medical assistants, nurse practitioners and physicians assistant [Delaware Institute for Reproductive Medicine] were all wonderful
Used the latest techniques and technology. Office [Delaware Institute for Reproductive Medicine] is clean but could use a facelift. Only bad side is waiting for appointment sometimes can be longer than 15 mins and they only have morning hours most days. It worked for me and I felt like I received excellent care.... Medical assistants, nurse practitioners and physicians assistant were all wonderful
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Helped me understand my infertility issue. Explained the procedures. Willing to have consults if I had questions. listened to my questions and concerns. Came in on the weekend to see me. Only bad part was wait time sometimes.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
He has a lot of experience. Trust his judgement and advice.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
The staff was very caring
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine.
Medical assistants, nurse practitioners and physicians assistant were all wonderful
Describe your experience with Delaware Institute for Reproductive Medicine.
Used the latest techniques and technology. Office is clean but could use a facelift. Only bad side is waiting for appointment sometimes can be longer than 15 mins and they only have morning hours most days. It worked for me and I felt like I received excellent care.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
My insurance covered my treatment fortunately but I reeebr there was a flat fee that covered the visits and insemination if my insurance wouldn’t cover it. It was cheaper than other places I looked at.
10
Doctor
Jeffrey Russell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Newark
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
8
NPS
10
Age 26
3 IUI
Unexplained
European
Income $50K - $99K
Nurse or HC Services
Neutral
Strongly Recommends
Unsuccessful
I fell that he [Dr. Jeffrey Russell] is very knowledgeable but I think that he could have been more involved in my care. I met with the NP clinician at my visits much more frequently than him. He did make me very comfortable during the treatments that he did perform and fully explained the procedures...I was given Clomid 25mg during all three IUI cycles. The first resulted in a chemical pregnancy and the last two were negative pregnancy test results.
The clinic [Delaware Institute for Reproductive Medicine] was always clean and all of the staff was friendly. I rarely ever had to wait past my appointment time to be called back to be seen. Everyone there always provided a timely response and was able to answer all my questions. I did not find any weaknesses in the clinic.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
I fell that he is very knowledgeable but I think that he could have been more involved in my care. I met with the NP clinician at my visits much more frequently than him. He did make me very comfortable during the treatments that he did perform and fully explained the procedures.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Infertility is a long, hard road to be on. Sometimes we have to readjust our expectations of what we think our outcome might be and what we might encounter on that road but you will eventually reach your goals. I think this office will help you achieve those goals and their patient care is excellent.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
They were very considerate and approached my care in a professional manner.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
I was given Clomid 25mg during all three IUI cycles. The first resulted in a chemical pregnancy and the last two were negative pregnancy test results.
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine.
The nursing staff were very nice. I didn't have any negative experiences with them.
Describe your experience with Delaware Institute for Reproductive Medicine.
The clinic was always clean and all of the staff was friendly. I rarely ever had to wait past my appointment time to be called back to be seen. Everyone there always provided a timely response and was able to answer all my questions. I did not find any weaknesses in the clinic.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
I only needed to pay my specialist copay and for my medications for my procedures.
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
N/A
8
Doctor
Jeffrey Russell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Milford
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 32
6 IUI
1 Embryo Freezing
Anovulation
Endometriosis
PCOS
European
Income $100K - $199K
Teacher
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Due to my age and other medical factors we did a single embryo transfer and discussed this with Dr. Russell before... is a very intelligent, resourceful, and hardworking doctor. He always made us feel like we mattered, and that he wanted to help us get our dream, almost as much as we wanted it. He is to the point, which I respect and like...We did an egg retrieval and adjusted the meds and shots as needed. I did steroids and antibiotics too...
Everyone at Dr. Russell's office [at Delaware Institute for Reproductive Medicine] is wonderful to work with. We felt like family and always knew what was going on...The clinic is organized, clean, well decorated, and has incredibly wonderful office hours. We never waited too long to be seen and could get my appointments in before work. The front desk staff is wonderful and kind. They make a point to acknowledge you and even to get to know you.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Dr. Russell is a very intelligent, resourceful, and hardworking doctor. He always made us feel like we mattered, and that he wanted to help us get our dream, almost as much as we wanted it. He is to the point, which I respect and like.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Always remember to listen to what he is saying. Although it may be hard to hear and manage do EVERYTHING he says as he says it.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Dr. Russell was wonderful to work with. In the past I had a miscarriage and he was warm and caring. When we graduated from the clinic to see our Ob he even gave me a hug. He is smart, kind, and amazing at what he does. Due to this we always felt like humans and never like just a number.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
We did an egg retrieval and adjusted the meds and shots as needed. I did steroids and antibiotics too.
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine. (Assigned nurse: Lauren)
Everyone at Dr. Russell's office is wonderful to work with. We felt like family and always knew what was going on.
Describe your experience with Delaware Institute for Reproductive Medicine.
The clinic is organized, clean, well decorated, and has incredibly wonderful office hours. We never waited too long to be seen and could get my appointments in before work. The front desk staff is wonderful and kind. They make a point to acknowledge you and even to get to know you.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
Due to insurance reasons we paid cash for our IVF Cycle. It was approximately $12,000 and got us our baby boy!
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
Due to my age and other medical factors we did a single embryo transfer and discussed this with Dr. Russell before.
10
Doctor
Jeffrey Russell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Newark
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
2014 - 2018, Successful
NPS
8
NPS
10
Age 42 - 46
3 IUI
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Immunological
Recurrent Pregnancy Loss
Other
Income $50K - $99K
Teacher
IVF With Other Docs
LGBTQ
Neutral
Strongly Recommends
Successful
My doctor [Dr. Jeffrey Russell] has been straight forward and targeted my care with my best interests in mind. We always worked as a team and consulted directly as we altered the plan for care along the way. I've always felt safe and confident while attaining treatments under my doctors direction.... I've had so manybover the last 5 years that it's hard to name them all specifically. I've done natural with chlomid, IUI and donar egg ivf to name a few. So far, I've not had a full term preganancy with a baby in my arms yet!
Their [Delaware Institute for Reproductive Medicine-Newark] strengths are communication, compassion and reliability. Their support during the ups and downs were vital when going through each step of the way when emotions run high and stress can get to be unbearable at times along the way.... This staff is absolutely amazing! We couldn't have made it through this journey without each of them.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
My doctor has been straight forward and targeted my care with my best interests in mind. We always worked as a team and consulted directly as we altered the plan for care along the way. I've always felt safe and confident while attaining treatments under my doctors direction.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Communication and open mindedness are two top qualities you will need to possess as you enter this journey with my doctor.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Family
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
I've had so manybover the last 5 years that it's hard to name them all specifically. I've done natural with chlomid, IUI and donar egg ivf to name a few. So far, I've not had a full term preganancy with a baby in my arms yet!
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine. (Assigned nurse: Celina McHugh)
This staff is absolutely amazing! We couldn't have made it through this journey without each of them.
Describe your experience with Delaware Institute for Reproductive Medicine.
Their strengths are communication, compassion and reliability. Their support during the ups and downs were vital when going through each step of the way when emotions run high and stress can get to be unbearable at times along the way.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
Oh well over $50,000by now and counting. We have had high copays, medications, IUI, and IVF donar egg costs which were hefty.
8
Doctor
Jeffrey Russell
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Newark
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
10
NPS
10
Age 27
1 IVF
Endometriosis
Tubal Blockage
Recurrent Pregnancy Loss
European
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Jeffrey Russel] has been practicing for years and knows his stuff. He evaluates your situation as a whole and was sure to figure out why before proceeding with something that would not work just to do it. We was very forthcoming and told you everything you needed to know and gave you all your options.... I initially thought we would do one transfer and he strongly suggested two. Which worked out just the way we had anticipated
They [Delaware Institute for Reproductive Medicine-Milford] always had times available when called. The wait could be rather long but with time sensitive issues it is understandable. They have different locations available which is very convenient as well.... They [the staff at DIRM] were always very personal and knew your name and asked about your day
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
He has been practicing for years and knows his stuff. He evaluates your situation as a whole and was sure to figure out why before proceeding with something that would not work just to do it. We was very forthcoming and told you everything you needed to know and gave you all your options.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Make sure you ask all your questions so you are not still pondering later even if you are embarassed.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
They were always very personal and knew your name and asked about your day
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
He wanted to diagnose the problem rather then just jumping into solutions. He wanted to make sure all issues were known before proceeding which was great
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine. (Assigned nurse: Celena)
Very compassionate and patient explained every thing necessary
Describe your experience with Delaware Institute for Reproductive Medicine.
They always had times available when called. The wait could be rather long but with time sensitive issues it is understandable. They have different locations available which is very convenient as well.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
Around 11k
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
I initially thought we would do one transfer and he strongly suggested two. Which worked out just the way we had anticipated
10
Doctor
Jeffrey Russell
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Milford
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2018 - 2019, Successful
NPS
10
NPS
10
Age 44 - 45
Donor Sperm
Other
Black or African-American
Income $50K - $99K
Teacher
3rd of 3 Docs
5 IUI With Other Docs
3 IVF With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Jeffrey Russell] rarely does multiple transfer...During my first consultation he explain the different tests that were needed for him to do a comprehensive plan of treatment. After each setback, he readjust the course of treatment and explain why. Took his time to explain what he was doing and why. He conducted the transfer and the miscarriage procedure himself...since its only one doctor, all the staff knows who you are are are very professional and warm.
They [nurses at Delaware Institute for Reproductive Medicine] were very warm and gentle at the times that I needed it...Strengths: The coordinators are very knowledge, friendly, and warm. There is only one tech who is very skill. The NP Lauren is great, at each visit she would explain what she saw and the next steps. Weakness: Morning monitoring were as easily as my work like...office is small, where since its only one doctor, all the staff knows who you are are are very professional and warm.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
During my first consultation he explain the different tests that were needed for him to do a comprehensive plan of treatment. After each setback, he readjust the course of treatment and explain why. Took his time to explain what he was doing and why. He conducted the transfer and the miscarriage procedure himself.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
He is very knowledge intros field.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
DIRM's office is small, where since its only one doctor, all the staff knows who you are are are very professional and warm.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
Sorry I don't remember the exact protocol.
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine.
They were very warm and gentle at the times that I needed it.
Describe your experience with Delaware Institute for Reproductive Medicine.
Strengths: The coordinators are very knowledge, friendly, and warm. There is only one tech who is very skill. The NP Lauren is great, at each visit she would explain what she saw and the next steps. Weakness: Morning monitoring were as easily as my work like.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
My insurance covered the treatment. I paid out of pocket for all the medications.
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
He rarely does multiple transfer
10
Doctor
Jeffrey Russell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Milford
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 38 - 39
Donor Sperm
European
Income $50K - $99K
1st of 2 Docs
IVF With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Russell told me the Drs who refused to work with us were weenies! This made me smile,,and changed my mood instantly. I went in hopeless. And came out with several options. He has no doubts in the options he offered, and that I admire!... He's very much for SET, however I'm very much for 2. This is a battle we shall have!... He spoke in typical language. Reviewed my history, and gave us several options to move fwd with. He told me the other Dr who turned us away were wrong, and to not be discouraged.
[Delaware Institute for Reproductive Med-Newark is] Hard to find, that's the only downside. I live everything else about it. They get you appointments promptly and are very caring team! It took us over 6 months to choose a path. And even once we faced complications the team was supporting and continued to work with us.... Dr Russell told me the Drs who refused to work with us were weenies! This made me smile,,and changed my mood instantly. I went in hopeless. And came out with several options. He has no doubts in the options he offered, and that I admire!
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Dr Russell told me the Drs who refused to work with us were weenies! This made me smile,,and changed my mood instantly. I went in hopeless. And came out with several options. He has no doubts in the options he offered, and that I admire!
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Don't wait, go see him first!!
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
He spoke in typical language. Reviewed my history, and gave us several options to move fwd with. He told me the other Dr who turned us away were wrong, and to not be discouraged.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
All standard treatment, lab work ups and councillor options.
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine. (Assigned nurse: Charlotte)
Keeps in,touch and always gets me the info I request.
Describe your experience with Delaware Institute for Reproductive Medicine.
Hard to find, that's the only downside. I live everything else about it. They get you appointments promptly and are very caring team! It took us over 6 months to choose a path. And even once we faced complications the team was supporting and continued to work with us.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
4,500
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
He's very much for SET, however I'm very much for 2. This is a battle we shall have!
10
Doctor
Jeffrey Russell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Newark
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
2014 - 2018, Successful
NPS
10
NPS
N/A
Age 26 - 30
1 IVF
Endometriosis
PCOS
European
Income $50K - $99K
Strongly Recommends
Successful
Dr. Russell is extremely knowledgeable. You quickly trust his recommendations based on his deep knowledge of infertility. He is willing to be sensitive to your treatment wishes and yet still explains honestly what your chances of success are.... Very empathetic and explained the details of your treatment so you understood what was going on.... Celina [a nurse at Delaware Institute for Reproductive Medicine - Newark] was an amazing help through the process. She's been through it herself so she can truly empathize with the patients.
Celina [a nurse at Delaware Institute for Reproductive Medicine - Newark] was an amazing help through the process. She's been through it herself so she can truly empathize with the patients.... Dr. Russell is extremely knowledgeable. You quickly trust his recommendations based on his deep knowledge of infertility. He is willing to be sensitive to your treatment wishes and yet still explains honestly what your chances of success are.... Very empathetic and explained the details of your treatment so you understood what was going on.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Dr. Russell is extremely knowledgeable. You quickly trust his recommendations based on his deep knowledge of infertility. He is willing to be sensitive to your treatment wishes and yet still explains honestly what your chances of success are.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Take notes and write your questions down. Dr. Russell will move quickly through the conversation, however, he is willing to answer your questions.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Very empathetic and explained the details of your treatment so you understood what was going on.
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine.
Celina was an amazing help through the process. She's been through it herself so she can truly empathize with the patients.
10
Doctor
Jeffrey Russell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
Nursing Staff
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unknown Success
NPS
9
NPS
10
Age 27 - 29
4 IUI
2 IVF
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
European
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
During my first round of ivf (before we knew more) Dr. Russell advised with my age he wouldn’t suggest transferring more than one. That said, the second time around we plan to transfer two. This is due to the PGS testing outcome and quality of eggs... He isnt at every appointment, especially with the IUIs, but has been at a lot of my appointments for IVF. On my first round of ivf we took a very general approach and was under the impression that we’d get a lot of eggs. Unfortunately at that point we learned that I had concerns with my AMH (unsure of why this was unknown prior) and also learned that I had low quality eggs (this wouldn’t have been known previously.) the second time around Dr. Russell was direct that it was going to be harder, but that he was going to make adjustments and stayed optimistic. I definitely felt like he would answer any questions I had. I would suggest doing your own research and coming with questions, just to have them best conversations.
The entire staff [at Delaware Institute for Reproductive Medicine] , including the nurse practitioner Lauren was amazing. Angie (the ivf coordinator) I struggled with for a really long time. Her tone and approach is very direct and is unorganized at times. That said, over time I’ve learned that her tone is not intentional and that you just need to be patient with her. Danielle who has recently started helping with IVF is great! Everyone else is SO kind, I’d go to this office just for them.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Dr. Russell is very educated. He isnt at every appointment, especially with the IUIs, but has been at a lot of my appointments for IVF. On my first round of ivf we took a very general approach and was under the impression that we’d get a lot of eggs. Unfortunately at that point we learned that I had concerns with my AMH (unsure of why this was unknown prior) and also learned that I had low quality eggs (this wouldn’t have been known previously.) the second time around Dr. Russell was direct that it was going to be harder, but that he was going to make adjustments and stayed optimistic. I definitely felt like he would answer any questions I had. I would suggest doing your own research and coming with questions, just to have them best conversations.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Come prepared with your own questions, don’t expect him to be at every appointment, but still trust that he is looped into every conversation. This is not something I originally understood, but he does look at any makes final decisions.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
This is my second review, I asked for the first one to be removed as I felt it wasn’t a true representation on my full journey with the office. The office does a GREAT job greeting you, remembering what you have going on medically and personally, greets you with a smile. Definitely feel like everyone has made an effort to get to know me and my husband.
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine.
The entire staff, including the nurse practitioner Lauren was amazing. Angie (the ivf coordinator) I struggled with for a really long time. Her tone and approach is very direct and is unorganized at times. That said, over time I’ve learned that her tone is not intentional and that you just need to be patient with her. Danielle who has recently started helping with IVF is great! Everyone else is SO kind, I’d go to this office just for them.
Describe your experience with Delaware Institute for Reproductive Medicine.
The office definitely has a ton of customers and are always busy. That said, our state only has two clinics. I’d assume every location is busy like this. I really like their online portal message ability. I wish there were some updates, such as the ability to reply to messages or upload documents. Note, I use my phone to access the website versus a computer.
Describe your experience with your monitoring appointments at Delaware Institute for Reproductive Medicine.
The office did appointments from 7:30-11:45. This has always been convenient for me.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
For iui’s and first round of IVF, my coverage was 50% until I met my out of pocket and deductible. Medication and PGS not included. The second time for IVF my coverage changed and only had to pay deductible. out of pocket, and PGS
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
During my first round of ivf (before we knew more) Dr. Russell advised with my age he wouldn’t suggest transferring more than one. That said, the second time around we plan to transfer two. This is due to the PGS testing outcome and quality of eggs.
What specific things went wrong at Delaware Institute for Reproductive Medicine?
  • Provided conflicting information
Describe the specific things that went wrong at Delaware Institute for Reproductive Medicine.
There has been some ‘issues’ with getting authorization documents to the appropriate locations. I had to actively request for them to be sent versus it being automatically sent. Was definitely a stressful time with medications and turnaround time. That said, my insurance company also played a role in this confusion and delay.
9
Doctor
Jeffrey Russell
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Newark
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2019, Unsuccessful
NPS
10
NPS
10
Age 31 - 36
3 IUI
1 IVF
1 Embryo Freezing
Endometriosis
Male Factor
PCOS
Recurrent Pregnancy Loss
Unexplained
Other
Income $100K - $199K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr Russell is the type of physician that gets to the point but does so with compassion. He empathizes with my worries and concerns and takes the time to help me better understand my options. He’s willing to make changes and truly listens to his patients ... He doesn’t necessarily hold your hand throughout the process but he makes certain you understand, and definitely shares in successes and helps navigate through unsuccessful plans. ...
Payments are always due at the time of appointment [DE Inst for Repro Med]. Patient portal isn’t the most user friendly but you can always find what you need with a little searching ... Easy to schedule appointments. Respectful. No matter how many times I called with questions, someone was always willing to take my call and assist me. ... We probably spent about 30,000 in the beginning betweennwork ups, IUI, mess and actual retrieval and transfer procedures the first time.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Dr Russell is the type of physician that gets to the point but does so with compassion. He empathizes with my worries and concerns and takes the time to help me better understand my options. He’s willing to make changes and truly listens to his patients
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
if You are looking for someone who is a pioneer to reproductive technology, he’s your guy. He doesn’t necessarily hold your hand throughout the process but he makes certain you understand, and definitely shares in successes and helps navigate through unsuccessful plans. He’s smart.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Dr Russell always takes the time to explain processes and he genuinely gets excited or upset depending on results
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
We tried IUI with clinic first and I didn’t respond. We then moved to another oral drug and tried again. I did respond but never got pregnant. He suggested IVF. I don’t remember which meds we used. We consented to PGS screening and successfully became pregnant with a Songle embryo frozen transfer. When we were ready to to try again, we used similar protocol but without injection progesterone. Pregnancy was unsuccessful. I had a chemical pregnancy after third transfer. Two natural chemical pregnancies before the third transfer and one natural chemical before the second. Dr Russell has been compassionate through it all and is actively working to develop a plan that will help us be successful before we transfer our last embryo. Two of the six that made it to Day 5 were chromosomally abnormal
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine. (Assigned nurse: Linda)
Linda was always smiling and very welcoming. Angie, the IVF coordinator was organized and efficient, and very knowledgeable about my personal plan.
Describe your experience with Delaware Institute for Reproductive Medicine.
Friendly. Easy to schedule appointments. Respectful. No matter how many times I called with questions, someone was always willing to take my call and assist me. Payments are always due at the time of appointment. Patient portal isn’t the most user friendly but you can always find what you need with a little searching
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
We probably spent about 30,000 in the beginning betweennwork ups, IUI, mess and actual retrieval and transfer procedures the first time. Every dime spent was worth the little girl i get to hi each morning and kiss goodnight. Frozen transfers have cost $2500 each. Meds for frozen transfers about $50 per month. and then copays for work ups prior to transfer are $40 each with an estimated 3 visits per month
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
Dr Russell always told me her preferred eSET unless there were xondernsbwith the embryo quality. We opted for eSET three times. Mostly because we weren’t looking forward to having multiples
10
Doctor
Jeffrey Russell
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Newark
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 26 - 27
PCOS
Recurrent Pregnancy Loss
Other
Income $50K - $99K
Marketer or PR
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Russell took the time to explain what could be going on , how we were going to find out if any of those things were going on & how we were going to fix them . He found multiple issues and made sure all issues were treated or told us how they were going to be treated at proper time . I felt he didn’t miss a single thing , and took the time to make sure I was comfortable and ready for the next steps . He was relatable to myself and my husband which is very helpful in such a sensitive situation .
The Milford office [DE Institute for Reproductive Medicine] runs very effectively, they are communicative and friendly . The plan is very straight forward and the amount of time , and energy that you must put in is no hidden secret . Blood work once to twice a week , ultrasounds , consults . I was very surprised that they did not notify me that although I had Cigna they did not cover any infertility treatments
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
As I mentioned before from the day of our first consult to after all of the tests were given . He explained everything throughly . And to full potential . Answered all of our questions as a couple ; and ensured we felt comfortable , secure and ready for the next steps . He was upbeat , motivating , and made a sensitive situation not so scary . It wasn’t where we had been , it’s where we were going . He promised he would helped us and he has changed our lives .
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Nothing .
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Dr Russell took the time to explain what could be going on , how we were going to find out if any of those things were going on & how we were going to fix them . He found multiple issues and made sure all issues were treated or told us how they were going to be treated at proper time . I felt he didn’t miss a single thing , and took the time to make sure I was comfortable and ready for the next steps . He was relatable to myself and my husband which is very helpful in such a sensitive situation .
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
After our first meeting . They quickly scheduled and ordered a full lab panel , and multiple different tests to check all possible issues . There was seven things that could of been going on with my reoccurring loss and he covered every single one of them with a test . These tests were scheduled quickly and he was present at each one . After finding PCOS , ANA antibody , an infection . We took meds for the infection . Started cycle, took clomid , hcg shot injection , confirmed ovulation . Once ovulation confirmed I was placed on progesterone & baby aspirin . Once pregnancy was confirmed a steroid was prescribed . I receive ultrasounds once a week before that it was blood work . When my hcg wasn’t rising as high as they like they saw me three times that week to ensure I was not having an etopic pregnancy . So on top of everything I could not ask for better care and handeling .
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine. (Assigned nurse: Celina )
Celina was so helpful and always just a phone call away . She has been doing this for a long time and it truly shows . She loves her job and loves educating others on how to take care for them selves . She always called me back & covered al concerns and answered all of our questions ... more than once . Lauren , Janet and others are always so sweet , kind , understanding , and informative . They are to the point and never hide anything. If there is ever a question they immediately call or contact Dr Russell in and always scheduled my appointments on Wednesday so dr Russell was there . If he wasn’t there , I was notified and moved to another day or would travel to Christiana . My appointments where always held on time and very quickly but if I had questions we were never rushed .
Describe your experience with Delaware Institute for Reproductive Medicine.
The Milford office runs very effectively, they are communicative and friendly . The plan is very straight forward and the amount of time , and energy that you must put in is no hidden secret . Blood work once to twice a week , ultrasounds , consults . I was very surprised that they did not notify me that although I had Cigna they did not cover any infertility treatments . I admit that I should have contacted Cigna before the process started , but thought they may tell me as well .
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
Every blood test / consult was over 650 dollars at once a week . Blood work was over 4000 dollars . Multiple other tests done in house cost in the hundreds.
10
Doctor
Jeffrey Russell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Newark
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
8
NPS
10
Age 29 - 30
1 Fertility Medications
Anovulation
PCOS
Tubal Blockage
Black or African-American
Income $0 - $49K
Nurse or HC Services
2nd of 2 Docs
9 Fertility Medications With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr. Russell found my problems quicker than my last. ... When he found out my tubes wetr blocked, he immediately wanted to jump to IVF. I suggested a lap to open my tubes. He did not seem too thrilled about that decision but I knew what I wanted. He agreed to do it and was able to open both tubes! I really am unsure why he wanted to jump to IVF and not try a lap but I am very happy he took my suggestion and performed the successful surgery.
Only very small downside would be is that they [DE Inst for Repro Med] are not open on weekends which could be difficult. They also pretty much only book morning appointments because I believe, the afternoon is used to call patients with results and such. ... They will get you in and out in a very timely matter. You’ll very rarely be waiting long to be seen. ... Best nursing staff I’ve experienced! Everyone is so nice and shows compassion as we go through this difficult process.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Dr. Russell found my problems quicker than my last. He listened to me and even went with my suggestions (this is not my first rodeo). When he found out my tubes wetr blocked, he immediately wanted to jump to IVF. I suggested a lap to open my tubes. He did not seem too thrilled about that decision but I knew what I wanted. He agreed to do it and was able to open both tubes! I really am unsure why he wanted to jump to IVF and not try a lap but I am very happy he took my suggestion and performed the successful surgery.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
I would tell any infertility patient to do your research. Correcting infertility can take some time but it can be done. You need to participate at appointments and know your stuff.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Dr. Russell’s staff is second to none! They make you feel great from the time you walk in the door and listen to any and every question you have!
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
We started with a diagnostic cycle; to try and figure out my problem(s). He found out that my tubes were blocked and we thought that I did not ovulate (we later found out that I ovulate LATE). He wanted to do IVF because of my tubes but I suggested a lap to try to open my tubes. He did not seem too thrilled with my suggestion but agreed to do it! I am so glad he did because he was able to flush both tubes and open them. The surgery went very quickly. I am only on my second cycle since surgery. The first one, I did not get pregnant. Not sure about my current cycle but overall, Dr. Russell is a great doctor!
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine.
Best nursing staff I’ve experienced! Everyone is so nice and shows compassion as we go through this difficult process.
Describe your experience with Delaware Institute for Reproductive Medicine.
They will get you in and out in a very timely matter. You’ll very rarely be waiting long to be seen. Only very small downside would be is that they are not open on weekends which could be difficult. They also pretty much only book morning appointments because I believe, the afternoon is used to call patients with results and such.
8
Doctor
Jeffrey Russell
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Newark
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ
2016 - 2019, Unsuccessful
NPS
8
NPS
8
Age 31 - 34
6 IUI
Donor Sperm
Endometriosis
PCOS
Tubal Blockage
European
Other
Income $50K - $99K
Sales Representative
LGBTQ
Neutral
Neutral
Unsuccessful
He [Dr. Jeffrey Russell] was passionate about what he does and understands the options. I didn’t receive the outcome that I was hoping for and I felt that my options we limited because of financing. I am not sure there are other options out there because he only offered me IUI or IVF. He kept telling me there was no reason I wouldn’t get pregnant through IUI and each cycle was unsuccessful...Clomid was taken to induce egg release and I was monitored for ovulation. I took trigger shot anywhere from 12 to 36 hours before insemination.
[My costs at Delaware Institute for Reproductive Medicine were] All out of pocket. $2,500 per IUI not including medication or visits leading up to the IUI...Celina was absolutely the best. I saw her in Milford and when I had to travel to Newark it was more that I had to work around their schedule which interfered with work other obligations...Financing was huge for me...I wished that was described to us better...She [nurse] was calm and personal. When delivering news she did so gracefully. She shared her own personal stories and journey and really made me relax about the whole treatment.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
He was passionate about what he does and understands the options. I didn’t receive the outcome that I was hoping for and I felt that my options we limited because of financing. I am not sure there are other options out there because he only offered me IUI or IVF. He kept telling me there was no reason I wouldn’t get pregnant through IUI and each cycle was unsuccessful.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Make sure you know how much you have to spend and see what options you have with that budget.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
He runs a super busy office and at times he was in and out and I didn’t feel he felt how hard this was for me to talk about and to go through. But I felt like his bottom line was in line with mine. We both wanted positive results.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
Clomid was taken to induce egg release and I was monitored for ovulation. I took trigger shot anywhere from 12 to 36 hours before insemination.
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine. (Assigned nurse: Celina)
She was calm and personal. When delivering news she did so gracefully. She shared her own personal stories and journey and really made me relax about the whole treatment.
Describe your experience with Delaware Institute for Reproductive Medicine.
Celina was absolutely the best. I saw her in Milford and when I had to travel to Newark it was more that I had to work around their schedule which interfered with work other obligations. Of course this was my number one priority I would have appreciated a little more flexibility. Financing was huge for me. I know that is not the case for everyone, but I wished that was described to us better.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
All out of pocket. $2,500 per IUI not including medication or visits leading up to the IUI.
What specific things went wrong at Delaware Institute for Reproductive Medicine?
  • Provided conflicting information
8
Doctor
Jeffrey Russell
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
1 of 5
8
Clinic
Delaware Institute for Reproductive Medicine
Newark
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
10
NPS
10
Age 31 - 33
1 IVF
Anovulation
PCOS
Tubal Blockage
European
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Russell was the same way - he knew who you were and wanted to help you ... He takes great care of you and listens and answers to every question and concern. If i didn't understand something he broke it down. He took time with me and didnt rush me out of the room. ... During the retrieval process nothing was changed because everything was going well The first frozen transfer we transferred only 1 - however, that resulted in no pregnancy. The second transfer we transferred 2 and that resulted in a pregnancy.
Sometimes the wait was a little long. But I feel it all went smoothly in the long run. I would tell a new patient to allow themselves a little bit more time as it can get a little backed up. But most of the time you are in and out. ... The entire staff [DE Inst for Repro Med] was a pleasure to be around. When I miscarried the amount of support and compassion the ladies showed me was overwhelming. They went above and beyond my expectations.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Dr. Russell main goal is to get you pregnant. He takes great care of you and listens and answers to every question and concern. If i didn't understand something he broke it down. He took time with me and didnt rush me out of the room.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Just that he is a really good doctor.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
The entire staff took the time to get to know you. After a few visits they knew you by name. Dr. Russell was the same way - he knew who you were and wanted to help you
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
During the retrieval process nothing was changed because everything was going well The first frozen transfer we transferred only 1 - however, that resulted in no pregnancy. The second transfer we transferred 2 and that resulted in a pregnancy. However, I lost the baby at 9 weeks. Dr. Russell made me get blood work done to find out why and we found that my body attacked the fetus. When we did our last transfer with our last 2 embryos - we had a new protocol - if that resulted in pregnancy then we were to start Heparin. It didnt get to that point.
Describe your experience with your nurse at Delaware Institute for Reproductive Medicine. (Assigned nurse: Lauren Rainey)
There are many people that make his practice flow efficiently. The entire staff was a pleasure to be around. When I miscarried the amount of support and compassion the ladies showed me was overwhelming. They went above and beyond my expectations.
Describe your experience with Delaware Institute for Reproductive Medicine.
Sometimes the wait was a little long. But I feel it all went smoothly in the long run. I would tell a new patient to allow themselves a little bit more time as it can get a little backed up. But most of the time you are in and out.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
All together I spent nearly $13,000 out of pocket for the retrieval and medications - not to mention the extra $3000 for subsequent cycles.
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
He discussed both options thoroughly with us. However, he knew at the end of the day it was ultimately our decision and with the amount of time we have tried he was willing to transfer how many we wanted.
10
Doctor
Jeffrey Russell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Newark
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2018, Successful
NPS
10
NPS
10
Age 29 - 35
1 IUI
2 IVF
Endometriosis
Poor Egg Quality
European
Income $100K - $199K
Teacher
Strongly Recommends
Strongly Recommends
Successful
When I first went to Dr. Russell, I only ended up with two embryos after egg retrieval; both were implanted, but neither stuck. At that point, I went on a high protein/whole grain only diet to improve egg quality ... I ended up with 7 embryos. ... Neither implant was successful, so I ended up doing 4 mock trials, with adjustment to medication each time. In the last mock trial, I was on very little medication (Letrizole, but no progesterone or estrace), which proved the best results. I followed that mock trial with an implant cycle, and I became pregnant (I am currently 27 weeks pregnant).
Everyone [DE Inst for Repro Med] is kind, caring, and compassionate, from the nurses, to the doctors, to the receptionists and billing directors. They clearly all work as a team, and they are very good about communication. ... [Nursing staff] Always so warm, welcoming, and kind ... [Cost of treatment] Copays through insurance, Frozen embryo storage, pre-genetic screening
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
He treats each patient as an individual and makes sure the treatment plan fits the patient. He adjusts the plan as results come in, which is wonderful. He called me on his personal line to make sure I knew necessary steps and information, which shows that he cares about each patient. He also always exuded confidence, yet he was always honest and upfront. I felt that if our plan didn’t work, which it sometimes didn’t, he had another idea to try.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Take things one step at a time. I didn’t always know possible outcomes because so many different things could happen. Cross each bridge as you come to it.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
I consulted with Dr. Russell on many occasions about our plan, and it was obvious that the plan was tailored to my needs/results. He was caring, especially when I was going through emotional struggles.
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
When I first went to Dr. Russell, I only ended up with two embryos after egg retrieval; both were implanted, but neither stuck. At that point, I went on a high protein/whole grain only diet to improve egg quality ... I ended up with 7 embryos. On my next implant, two of those embryos were implanted, and one took, which resulted in a healthy baby. When I came back to Dr. Russell 4 years later, he followed the same protocol that was used in my first successful pregnancy. Neither implant was successful, so I ended up doing 4 mock trials, with adjustment to medication each time. In the last mock trial, I was on very little medication (Letrizole, but no progesterone or estrace), which proved the best results. I followed that mock trial with an implant cycle, and I became pregnant (I am currently 27 weeks pregnant).
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine.
Always so warm, welcoming, and kind
Describe your experience with Delaware Institute for Reproductive Medicine.
Everyone is kind, caring, and compassionate, from the nurses, to the doctors, to the receptionists and billing directors. They clearly all work as a team, and they are very good about communication. I have no weaknesses to report.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
Copays through insurance, Frozen embryo storage, pre-genetic screening
10
Doctor
Jeffrey Russell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Newark
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
8
NPS
10
Age 31
Male Factor
PCOS
Other
Accountant
Fertility Medications With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
But Dr Russell has been honest and I genuinely feel cared about. During my first consult he gave me the news of my husbands very low sperm count, and that IVF would be the most promising option. I broke down and he assured me it wasn’t me and it was him, but everything would be okay. He was positive and even gave me a gentle pat on the way out. I felt at ease that he would take care of me
The clinic [DE Inst for Repro Med] is easily accessible and I have experienced no issues so far. I live about an hour and a half from the main location, but I’m willing to travel. That is not a problem because this is an important process. They also have a satellite office in Milford, which is very close to me. ... They all seem positive and want the best for me. Whether it’s giving me nutrition resources or support. They all have been great
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
I’m only partly through the process, which just includes tests. But Dr Russell has been honest and I genuinely feel cared about. During my first consult he gave me the news of my husbands very low sperm count, and that IVF would be the most promising option. I broke down and he assured me it wasn’t me and it was him, but everything would be okay. He was positive and even gave me a gentle pat on the way out. I felt at ease that he would take care of me
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Hold nothing back and tell her him how you feel and what you would like.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
Dr Russell gives the impresssion he genuinely cares
Describe the protocols Jeffrey Russell used in your cycles at Delaware Institute for Reproductive Medicine and their degree of success.
I have not started the IVF process.
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine.
The staff has been great. They all seem positive and want the best for me. Whether it’s giving me nutrition resources or support. They all have been great
Describe your experience with Delaware Institute for Reproductive Medicine.
I’ve just started the process which only includes testing. The clinic is easily accessible and I have experienced no issues so far. I live about an hour and a half from the main location, but I’m willing to travel. That is not a problem because this is an important process. They also have a satellite office in Milford, which is very close to me.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
So far I’ve just had to under go copay costs.
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
I have not started the IVF process
8
Doctor
Jeffrey Russell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Adaptability
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Newark
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2015 - 2018, Successful
NPS
10
NPS
10
Age 37 - 40
2 IVF
Male Factor
Tubal Blockage
Prefer not to answer
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Russell] is one of the most amazing doctors I have ever encountered. He and his staff [Delaware Institute for Reproductive Medicine] made me feel like the most important person in the world and took amazing care of me. ... He was very straightforward when explaining everything but compassionate and understanding at the same time. He was confident in the procedures but not to the point of being arrogant. He made me feel like I could trust his work and he was going to help me through the entire process.
I have nothing but great things to say. ... I had some urgent issues after the transfer and they gently got me through everything. If I called with a concern they saw me immediately and never made me wait with worry. ... [Cost of treatment] I believe it was around 10 thousand. ... They [nursing staff] were all extremely nice and compassionate. It felt like they really cared about me.
How was your experience with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
He was very straightforward when explaining everything but compassionate and understanding at the same time. He was confident in the procedures but not to the point of being arrogant. He made me feel like I could trust his work and he was going to help me through the entire process.
What's one piece of advice would you give a prospective patient of Jeffrey Russell at Delaware Institute for Reproductive Medicine?
He is the most well rounded doctor I have ever encountered.
During treatment, were you treated like a number or a human with Jeffrey Russell at Delaware Institute for Reproductive Medicine?
He is one of the most amazing doctors I have ever encountered. He and his staff made me feel like the most important person in the world and took amazing care of me.
Describe your experience with the nursing staff at Delaware Institute for Reproductive Medicine.
They were all extremely nice and compassionate. It felt like they really cared about me.
Describe your experience with Delaware Institute for Reproductive Medicine.
I have nothing but great things to say. There isn't one negative thing I can think of. I had some urgent issues after the transfer and they gently got me through everything. If I called with a concern they saw me immediately and never made me wait with worry.
Describe the costs associated with your care under Jeffrey Russell at Delaware Institute for Reproductive Medicine.
I believe it was around 10 thousand.
Describe Jeffrey Russell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Delaware Institute for Reproductive Medicine.
He definitely educated us on the difference and did not make me feel pressured at all on our choice.
10
Doctor
Jeffrey Russell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Delaware Institute for Reproductive Medicine
Newark
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5