Jenna Friedenthal

RMA of New York

Rated 9.7
Strongly recommend: 87%Neutral: 13%9.7
87% strongly recommend
10 reviews
Humanity
9.7
9.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.5
9.5
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.6
6.6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Responsiveness
7.4
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Albert Einstein
Residency
NYU
Fellowship
Icahn School of Medicine

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Jenna Friedenthal works in 1 office at

RMA of New York
Rated 8.3
Strongly recommend: 67%Neutral: 17%Don't recommend: 17%8.3

Explore Clinic
Brooklyn
430 Albee Square
Brooklyn, NY 11242

10 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
8
Age 34 - 35
2 IUI
1 Embryo Freezing
Diminished Ovarian Reserve
South Asian
Income $200K - $499K
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Neutral
Successful
Dr. Friedenthal is very intelligent and empathetic. She took the time to hear our goals and explained options in a thoughtful manner. When our initial plan didn't go as expected, she talked us through our other options. When we left the country for a few weeks, she made sure her and her practice checked in on us. Throughout the process, we felt well supported by Dr. Friedenthal...She is very empathetic and takes the time to answer questions.
[RMA of New York] Strengths - excellent network of providers, kind staff, clean and inviting facility. Weaknesses - the logistics are difficult to navigate. Each patient is assigned an IVF coordinator, who is helpful in determining next steps. However, given the high volume of patients, there are many points of contacts throughout treatment. For most correspondence, you have to call in to the clinic's main line and wait for a nurse or staff member to call back, which sometimes takes too long for time-sensitive concerns. It does seem like everyone cares about the mission and the patients, but the stress of navigating these logistics made the treatment more cumbersome. It would be helpful to have an online portal for patients to ask questions to their team of providers/staff.
How was your experience with Jenna Friedenthal at RMA of New York?
Dr. Friedenthal is very intelligent and empathetic. She took the time to hear our goals and explained options in a thoughtful manner. When our initial plan didn't go as expected, she talked us through our other options. When we left the country for a few weeks, she made sure her and her practice checked in on us. Throughout the process, we felt well supported by Dr. Friedenthal.
During treatment, were you treated like a number or a human with Jenna Friedenthal at RMA of New York?
Dr. Friedenthal's care was incredible. She is very empathetic and takes the time to answer questions. However, given the large number of patients seen by the facility, most of the monitoring appointments and correspondence are conducted by varying members of their team. Their bedside manner varies and the fragmented care unfortunately made the process seem confusing, especially in the beginning.
Describe the protocols Jenna Friedenthal used in your cycles at RMA of New York and their degree of success.
I underwent 3 rounds of IVF to freeze embryos for the future (given my diagnosis of diminished ovarian reserve). The first resulted in the retrieval of 6 eggs and 1 mosaic embryo. After consulting with our doctor, we tried another round of IVF with a more aggressive medication plan. In this round, Menopur was replaced with an alternate due to supply shortages. The cycle did not result in a retrieval. A third round with Menopur also did not result in a retrieval. We then proceeded to IUI - the first round did not result in a pregnancy but the second round did.
Describe your experience with the nursing staff at RMA of New York.
I spoke with several nurses during the monitoring appointments. All were informative. However, their bedside manner varied and since I did not have a primary nurse, they were often not able to answer questions specific to my protocol if it deviated from the norm.
Describe your experience with RMA of New York.
Strengths - excellent network of providers, kind staff, clean and inviting facility. Weaknesses - the logistics are difficult to navigate. Each patient is assigned an IVF coordinator, who is helpful in determining next steps. However, given the high volume of patients, there are many points of contacts throughout treatment. For most correspondence, you have to call in to the clinic's main line and wait for a nurse or staff member to call back, which sometimes takes too long for time-sensitive concerns. It does seem like everyone cares about the mission and the patients, but the stress of navigating these logistics made the treatment more cumbersome. It would be helpful to have an online portal for patients to ask questions to their team of providers/staff.
Describe your experience with your monitoring appointments at RMA of New York.
I was appreciate of there being monitoring hours before my 9am work schedule. If I went in early (7:30am), the wait for the blood draw and ultrasound was not bad at all.
Describe the costs associated with your care under Jenna Friedenthal at RMA of New York.
The costs were fairly standard for an IVF cycle in NYC ($30,000 per cycle I believe). IUI was significantly less expensive. My insurance plan covered most of these costs aside from some co-payments, anesthesia for the retrieval and PGT testing of the embryos.
What specific things went wrong at RMA of New York?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
In particular, it would be helpful if RMA was in close contact with the pharmacy to keep abreast of supply shortages. In fulfilling a time-sensitive request with the pharmacy, I learned one of the key medications was not available only after the remaining medications had been sent. I had to scramble to work with the clinic to order a replacement medication in time.
10
Doctor
Jenna Friedenthal
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
RMA of New York
Brooklyn
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2023, 48 Eggs Frozen
NPS
10
NPS
10
Age 32
1 Egg Freezing
Ashkenazi Jewish
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Friedenthal was very helpful from the first time I met with her, explaining every step of the egg freezing process and what to expect. She answered all my questions honestly and in a way I could understand. She always had a smile on her face and was very pleasant to work with on such a personal matter...ncredibly sweet, caring, understanding, and knowledgable. I felt very comfortable in her care
RMA ran like a well-oiled machine, and I was very comfortable with my care there. Everyone was very helpful and friendly...My only minor feedback would be that a couple times there may have been a lack of communication on their end because I would get 2 phone calls from 2 different people about the same topic (for ex: scheduling a follow-up appt). However, over-communication is a good problem to have...Monitoring appts were very efficient, with wait times between about 5-25 minutes.
How was your experience with Jenna Friedenthal at RMA of New York?
Dr. Friedenthal was very helpful from the first time I met with her, explaining every step of the egg freezing process and what to expect. She answered all my questions honestly and in a way I could understand. She always had a smile on her face and was very pleasant to work with on such a personal matter.
What's one piece of advice would you give a prospective patient of Jenna Friedenthal at RMA of New York?
Don't be afraid to ask questions, she is very good at answering them.
During treatment, were you treated like a number or a human with Jenna Friedenthal at RMA of New York?
Dr. Friedenthal is incredibly sweet, caring, understanding, and knowledgable. I felt very comfortable in her care.
Describe the protocols Jenna Friedenthal used in your cycles at RMA of New York and their degree of success.
Dr. Friedenthal's team was great - easy to communicate with over email or phone, and for the most part, was very quick to respond. When I couldn't start my egg freezing cycle on the day we had planned due to me being in the wrong part of my cycle, she adjusted my treatment accordingly and quickly. She made the whole process very easy for me.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Vivyan Lin)
I don't believe I ever met Vivyan in person so I would have liked to do that at some point. But she was very helpful over email, always answering my questions and reiterating that that's what she was there for.
Describe your experience with RMA of New York.
RMA ran like a well-oiled machine, and I was very comfortable with my care there. Everyone was very helpful and friendly. There was one day when I became dizzy after getting bloodwork done, and the nurses took very good care of me in the moment and made sure that at every visit afterward I was drinking lots of fluids. My only minor feedback would be that a couple times there may have been a lack of communication on their end because I would get 2 phone calls from 2 different people about the same topic (for ex: scheduling a follow-up appt). However, over-communication is a good problem to have!
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring appts were very efficient, with wait times between about 5-25 minutes. They always had plenty of staff doing bloodwork and ultrasounds. It was also helpful to have a board at the front desk that would state which doctor(s) were monitoring each morning.
Describe the costs associated with your care under Jenna Friedenthal at RMA of New York.
The total cost of egg freezing including 1 year of storage was about $10,000. Injection medications were about $3,000. Anesthesia for the procedure was about $950. Every 6 months of storage after the first year is about $700.
10
Doctor
Jenna Friedenthal
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
LGBTQ+
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 29 - 30
2 IUI
Donor Sperm
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
Dr Friedenthal was always very supportive of the plan my wife and I had to have children. She was caring and guided me through our first IUI which ended in a chemical pregnancy. Then eventually our second IUI resulting in a, so far, healthy pregnancy. I have always felt Ike Dr. Friedenthal always has our best interest in mind...Overall, we had a great experience with Dr. Friedenthal. She was very supportive, informative and caring in regard to our unique experience. I will forever be grateful for her help and expertise and would highly recommend her!
Overall, we had a great experience [at RMA of New York]. I would advise to not be afraid of asking as many questions as possible. Especially about procedures, because I think it’s easy for the healthcare team to forget it may be your ( the patient’s) first time going through this specific situation...The nursing staff was kind and professional. The nursing staff always called promptly with lab results and follow up visits. They always responded to phone calls when I had questions.
How was your experience with Jenna Friedenthal at RMA of New York?
Overall, we had a great experience with Dr. Friedenthal. She was very supportive, informative and caring in regard to our unique experience. I will forever be grateful for her help and expertise and would highly recommend her!
What's one piece of advice would you give a prospective patient of Jenna Friedenthal at RMA of New York?
Come prepared with any and all questions you have. Don’t be afraid to call at any time for reassurance or more info. It’s an emotional journey.
During treatment, were you treated like a number or a human with Jenna Friedenthal at RMA of New York?
Dr Friedenthal was always very supportive of the plan my wife and I had to have children. She was caring and guided me through our first IUI which ended in a chemical pregnancy. Then eventually our second IUI resulting in a, so far, healthy pregnancy. I have always felt Ike Dr. Friedenthal always has our best interest in mind.
Describe your experience with the nursing staff at RMA of New York.
The nursing staff was kind and professional. The nursing staff always called promptly with lab results and follow up visits. They always responded to phone calls when I had questions.
Describe your experience with RMA of New York.
Overall, we had a great experience. I would advise to not be afraid of asking as many questions as possible. Especially about procedures, because I think it’s easy for the healthcare team to forget it may be your ( the patient’s) first time going through this specific situation.
Describe the costs associated with your care under Jenna Friedenthal at RMA of New York.
My insurance covered most of my IUI costs.
10
Doctor
Jenna Friedenthal
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
Brooklyn
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
LGBTQ+ Care
5 of 5
Clinic Atmosphere
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unknown Success
NPS
8
NPS
0
Age 36
Only Doc Seen
Neutral
Doesn't Recommend
Success w/ Doc Too early to know
Dr Jenna seems like a good doctor she’s is really nice and warm... I only met her a few times and walked me through the Steps for IVF She’s very sweet...I wish a good doctor was all you need...that makes me wonder if the human treatment you get from the Dr is fake...Dr Friedenthal is very nice and very warm as a doctor
I know the [RMA of New York] clinic is ranked as very good clinic , but having good doctors doesn’t mean it’s a good clinic the administration and communication between departments and patient care it’s a complete mess. Everything I went though was a terrible experience I had a lot of issues...My coordinator reached out once to me I got back to her and never heard back I had to reach out several times email and calls in order to get an appointment
How was your experience with Jenna Friedenthal at RMA of New York?
Dr Jenna seems like a good doctor she’s is really nice and warm but her team was a complete mess I only met her a few times and walked me through the Steps for IVF She’s very sweet but In my experience her team is a complete mess
What's one piece of advice would you give a prospective patient of Jenna Friedenthal at RMA of New York?
In my experience even if Dr Friendthal is a good doctor I couldn’t recommend anyone to go to RMA or go to an appointment with her . I wish a good doctor was all you need my advice would be to find a different clinic where everyone treats you like a human because it doesn’t matter if the doctor is nice for a few minutes afterwards you are just a number and that’s how everyone treats you , that makes me wonder if the human treatment you get from the Dr is fake
During treatment, were you treated like a number or a human with Jenna Friedenthal at RMA of New York?
Dr Friedenthal is very nice and very warm as a doctor
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Vivyan Lin )
My coordinator reached out once to me I got back to her and never heard back I had to reach out several times email and calls in order to get an appointment , I asked a question about the bloodwork I needed never received confirmation for the appointment or the answer to my question ?for that reason I had to travel Internationally to go to the appointment with very short notice RMA team told me they had trouble with their IT but never really cared about me not getting their emails
Describe your experience with RMA of New York.
I know the clinic is ranked as very good clinic , but having good doctors doesn’t mean it’s a good clinic the administration and communication between departments and patient care it’s a complete mess. Everything I went though was a terrible experience I had a lot of issues with them but the biggest ones were 1. I didn’t get the right pricing for gestational carrier I got the IVF costs the only reason they told me the right pricing Is because I had some doubts about the transfer with the gestational carrier. The team wasn’t aware about it , they had the wrong information on my chart 2. they lost my husbands bloodwork After we flew international only to get that bloodwork done It’s a cold heartless clinic where nobody cares about you , My husband described it as Mc Donald’s for IVF where you are just a number and they only want your money Fast .
What specific things went wrong at RMA of New York?
  • Lost appointments
  • Failed to call with results
  • Failed to convey critical information
  • Lost or damaged samples
8
Doctor
Jenna Friedenthal
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
0
Clinic
RMA of New York
NY - Eastside
NPS
Operations
1 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
10
NPS
10
Age 27 - 28
2 IVF
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
jenna is excellent at communicating when there are issues...She offers helpful advice and suggestions. She is prompt to respond to calls. She always went above and beyond for me and my husband and help us through so of the hardest times we faced. We can’t say enough great things about her...The treatment that Jenna used were start easy then increase the dosage as need to see how the body redacted first. once the body did not have any negative effects we continued with normal dosage
[RMA of New York was] very professional on the staff from the doctors for the operations all the way to the nurses. i would recomand them 100% the staff was Organization, problem-solving, communication style. i would have like to have more offices in all the boroughs...jenna is excellent at communicating when there are issues. and is a great and caring nurse. She offers helpful advice and suggestions. She is prompt to respond to calls. She always went above and beyond for me and my husband and help us through so of the hardest times we faced. We can’t say enough great things about her and her team.
How was your experience with Jenna Friedenthal at RMA of New York?
jenna is excellent at communicating when there are issues. and is a great and caring nurse. She offers helpful advice and suggestions. She is prompt to respond to calls. She always went above and beyond for me and my husband and help us through so of the hardest times we faced. We can’t say enough great things about her and her team.
What's one piece of advice would you give a prospective patient of Jenna Friedenthal at RMA of New York?
IVF is not an easy procedure but with the help of Jenna it made it easier
During treatment, were you treated like a number or a human with Jenna Friedenthal at RMA of New York?
Every time i saw Jenna she made my day with her happiness and encouragement to continue on the procedure . it was tough but she made it it look easy.
Describe the protocols Jenna Friedenthal used in your cycles at RMA of New York and their degree of success.
The treatment that Jenna used were start easy then increase the dosage as need to see how the body redacted first. once the body did not have any negative effects we continued with normal dosage
Describe your experience with your nurse at RMA of New York. (Assigned nurse: jullia)
she was a good communicator and took care of me
Describe your experience with RMA of New York.
very professional on the staff from the doctors for the operations all the way to the nurses. i would recomand them 100% the staff was Organization, problem-solving, communication style. i would have like to have more offices in all the boroughs.
Describe the costs associated with your care under Jenna Friedenthal at RMA of New York.
insurance payed for it
Describe Jenna Friedenthal's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
i do not have any comment because i did eSET
10
Doctor
Jenna Friedenthal
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
Brooklyn
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 30
1 IUI
Donor Sperm
Income $500K+
Sales Representative
Only Doc Seen
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
My experience with Dr. Friedenthal was extremely positive. She feels all the highs and lows with her patients. I felt like she was invested in my and my wife's journey and helped us navigate/explore different options...treats every patient like they are her only patient. She's extremely hands-on and answers all the questions you have...Open communication is key. Dr. Friedenthal is a very good listener and always wants her patients to be happy.
The only weakness I would say is the [RMA of New York] nursing staff, in the beginning, did not over-communicate with us like I wanted. That said, the entire team could not have been kinder during our process. Once I asked the nurses to communicate with us more, they did...My experience with Dr. Friedenthal was extremely positive. She feels all the highs and lows with her patients. I felt like she was invested in my and my wife's journey and helped us navigate/explore different options.
How was your experience with Jenna Friedenthal at RMA of New York?
My experience with Dr. Friedenthal was extremely positive. She feels all the highs and lows with her patients. I felt like she was invested in my and my wife's journey and helped us navigate/explore different options.
What's one piece of advice would you give a prospective patient of Jenna Friedenthal at RMA of New York?
Open communication is key. Dr. Friedenthal is a very good listener and always wants her patients to be happy.
During treatment, were you treated like a number or a human with Jenna Friedenthal at RMA of New York?
Dr. Friedenthal treats every patient like they are her only patient. She's extremely hands-on and answers all the questions you have.
Describe your experience with the nursing staff at RMA of New York.
The nursing staff was not as diligent or communicative as Dr. Friedenthal in the beginning. Once I communicated to Dr. Friedenthal our challenges, she met with her staff and I saw an overnight change. I was very pleased with the entire team.
Describe your experience with RMA of New York.
The only weakness I would say is the nursing staff, in the beginning, did not over-communicate with us like I wanted. That said, the entire team could not have been kinder during our process. Once I asked the nurses to communicate with us more, they did.
10
Doctor
Jenna Friedenthal
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
RMA of New York
Brooklyn
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
LGBTQ+ Care
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
9
Age 30
1 IVF
Male Factor
Ashkenazi Jewish
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Friedenthal went out of her way to spend extra time with us during each visit. She answered every question was had and was incredibly responsive whenever we had any concerns...Overall, we had an incredible experience with Dr. Friedenthal. She was professional, compassionate, caring and incredibly helpful. She was with us every step of the way and made sure every question or concern was addressed
The RMA Clinic is great overall. We had a very positive experience. Only weakness would be that sometimes we had a hard time getting answers back from the finance team, but overall it was a great experience and we would definitely recommend it...Dr. Friedenthal went out of her way to spend extra time with us during each visit. She answered every question was had and was incredibly responsive whenever we had any concerns
How was your experience with Jenna Friedenthal at RMA of New York?
Overall, we had an incredible experience with Dr. Friedenthal. She was professional, compassionate, caring and incredibly helpful. She was with us every step of the way and made sure every question or concern was addressed
During treatment, were you treated like a number or a human with Jenna Friedenthal at RMA of New York?
Dr. Friedenthal went out of her way to spend extra time with us during each visit. She answered every question was had and was incredibly responsive whenever we had any concerns
Describe your experience with RMA of New York.
The RMA Clinic is great overall. We had a very positive experience. Only weakness would be that sometimes we had a hard time getting answers back from the finance team, but overall it was a great experience and we would definitely recommend it
10
Doctor
Jenna Friedenthal
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
RMA of New York
Brooklyn
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022 - 2023, Successful
NPS
9
NPS
10
Age 36 - 37
1 IVF
Donor Sperm
Unexplained
European
2nd of 2 Docs
5 IUI With Other Docs
Donor Sperm With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Friedenthal was incredibly caring and compassionate, and treated my nonstop questions with patience and grace. When I was anxious about a step of the treatment plan, she took the time to write a detailed and thoughtful email summarizing the approach and reasoning. When dealing with hard news, she was incredibly sensitive and kind...During one of my FETs a scheduling issue arose and Dr. Friedenthal wasn't available to do the transfer. She still made it a point to come to the procedure and be with me, which meant a lot.
[RMA of New York] is a big practice, so it is easy to feel like a cog in the machine when you're just sleepwalking through the morning monitoring. Be prepared with your questions, and keep track of the instructions emails as it's easy to track your results and previous cycles with them...The nurses send clear and very easy to understand emails after each appointment recapping the test results and instructions. For the most part, they are very to the point and a little curt. Whenever I pushed for more clarification or had questions about something they were very patient with me. The email recaps were really helpful, especially managing the timing and dosing of medications. My previous practice didn't do this.
How was your experience with Jenna Friedenthal at RMA of New York?
Dr. Friedenthal was incredibly kind and patient. I am an anxious person, and a planner, and Dr. Friedenthal was very patient responding to my (countless) emails and questions throughout the process. I really felt a lot of individual care. During one of my FETs a scheduling issue arose and Dr. Friedenthal wasn't available to do the transfer. She still made it a point to come to the procedure and be with me, which meant a lot.
What's one piece of advice would you give a prospective patient of Jenna Friedenthal at RMA of New York?
This would be my advice for basically anyone - but don't be afraid to ask questions throughout the process. By advocating for myself, it helped me feel a bit more in control of a very overwhelming situation.
During treatment, were you treated like a number or a human with Jenna Friedenthal at RMA of New York?
Dr. Friedenthal was incredibly caring and compassionate, and treated my nonstop questions with patience and grace. When I was anxious about a step of the treatment plan, she took the time to write a detailed and thoughtful email summarizing the approach and reasoning. When dealing with hard news, she was incredibly sensitive and kind.
Describe the protocols Jenna Friedenthal used in your cycles at RMA of New York and their degree of success.
I started right away with IVF with Dr. Friedenthal, and had great success with my egg retrieval. My first two FET failed. I did have to push for a bit after the 2nd failed FET to change up the procedure, but we ended up doing an endometrial biopsy (confirming endometritis) and incorporated baby aspirin, a steroid, and acupuncture into my treatment plan. The next FET was successful (though ended in miscarriage), and the one after that was successful as well and I am just graduating out of the clinic!
Describe your experience with the nursing staff at RMA of New York.
The nurses send clear and very easy to understand emails after each appointment recapping the test results and instructions. For the most part, they are very to the point and a little curt. Whenever I pushed for more clarification or had questions about something they were very patient with me. The email recaps were really helpful, especially managing the timing and dosing of medications. My previous practice didn't do this.
Describe your experience with RMA of New York.
It is a big practice, so it is easy to feel like a cog in the machine when you're just sleepwalking through the morning monitoring. Be prepared with your questions, and keep track of the instructions emails as it's easy to track your results and previous cycles with them.
Describe the costs associated with your care under Jenna Friedenthal at RMA of New York.
I used WIN Fertility because I have no insurance coverage for IVF procedures. It saved a lot of money, but was still expensive. I paid about $3,000 for each FET cycle, and $15,000 for the egg retrieval and fertilization. During the retrieval I did end up needing more medication than was in the original order, and I just paid out of pocket for that.
Describe Jenna Friedenthal's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
I was not really interested in multiple embryo transfer regardless, for fear of multiples.
9
Doctor
Jenna Friedenthal
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
10
Clinic
RMA of New York
Brooklyn
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 31
1 Egg Freezing
European
Income $200K - $499K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I really enjoyed working with Dr. Friedenthal. She was a great partner during this process and I felt really empowered with the knowledge of what happens every month in my own body (I didn't really know until she explained it all to me). I would absolutely recommend her to a friend or family member going through fertility treatments...From the first appointment, I felt taken care of by Dr. Friedenthal.
I think this [RMA of New York] is a great clinic. The office was organized, clean, and efficient, and everyone was super friendly. I got daily calls and followup emails with my instructions until my next appointment and they were super easy to follow. I was in an out of my morning monitoring appointments within 10-15 minutes. No weaknesses come to mind!...The nursing staff was super friendly (especially for those early morning appointments) and super efficient. I have difficult veins, so they were very understanding and had great bedside manners. I was continuously impressed by them at every appointment. I also cant emphasize enough how efficient they were. Most appointments were less an 10 minutes.
How was your experience with Jenna Friedenthal at RMA of New York?
I really enjoyed working with Dr. Friedenthal. She was a great partner during this process and I felt really empowered with the knowledge of what happens every month in my own body (I didn't really know until she explained it all to me). I would absolutely recommend her to a friend or family member going through fertility treatments.
What's one piece of advice would you give a prospective patient of Jenna Friedenthal at RMA of New York?
Ask lots of questions! Dr. Friedenthal is a great resource with a ton of knowledge.
During treatment, were you treated like a number or a human with Jenna Friedenthal at RMA of New York?
Dr. Friedenthal took the time to explain the whole process to me in layman's (and medical) terms. We also discussed my fertility goals and she understood them. She even drew a diagram to explain the whole thing to me! From the first appointment, I felt taken care of by Dr. Friedenthal.
Describe the protocols Jenna Friedenthal used in your cycles at RMA of New York and their degree of success.
I took a combination of Menopur, Gonal/F, and Cetrotide. These were adjusted every few days. The doctors that I saw during the course of my treatment said I responded really well to the medications and I was "triggered" about 10 days after I started injections.
Describe your experience with the nursing staff at RMA of New York.
The nursing staff was super friendly (especially for those early morning appointments) and super efficient. I have difficult veins, so they were very understanding and had great bedside manners. I was continuously impressed by them at every appointment. I also cant emphasize enough how efficient they were. Most appointments were less an 10 minutes.
Describe your experience with RMA of New York.
I think this is a great clinic. The office was organized, clean, and efficient, and everyone was super friendly. I got daily calls and followup emails with my instructions until my next appointment and they were super easy to follow. I was in an out of my morning monitoring appointments within 10-15 minutes. No weaknesses come to mind!
Describe your experience with your monitoring appointments at RMA of New York.
This was a well-oiled machine. You could request certain times within their monitoring hours and the office was very accommodating.
Describe the costs associated with your care under Jenna Friedenthal at RMA of New York.
I am fortunate enough to have Progyny and a good healthcare plan from my employer. I believe the total costs were around $20,000. I will likely pay around $2,000 for my first cycle after insurance kicks in.
Describe Jenna Friedenthal's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
n/a
10
Doctor
Jenna Friedenthal
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
Brooklyn
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ+
2022, Successful
NPS
10
NPS
10
Age 33
1 IUI
Donor Sperm
European
Income $50K - $99K
1st of 2 Docs
1 IUI With Other Docs
Egg Freezing With Other Docs
Donor Sperm With Other Docs
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
Dr. Friedenthal is an ally and an advocate for LGBTQ+ needs. She did not treat us any differently nor did she try too hard which I really loved. She was authentic throughout conversations and visits. My wife and I could tell from the first appointment with her that she would be in-step with us during every turn and obstacle. I could not be happier with her ability to welcome us as a lesbian couple pursuing family-building.
RMA of New York is a top tier place to pursue fertility treatment. You will feel welcome and supported throughout your entire journey. I highly recommend the Eastside office. There were some organizational hiccups, but just overcommunicate with the staff and you will be fine. You will not find better physicians anywhere else in NYC...Dr. Friedenthal is an ally and an advocate for LGBTQ+ needs. She did not treat us any differently nor did she try too hard which I really loved. She was authentic throughout conversations and visits. My wife and I could tell from the first appointment with her that she would be in-step with us during every turn and obstacle. I could not be happier with her ability to welcome us as a lesbian couple pursuing family-building.
How was your experience with Jenna Friedenthal at RMA of New York?
Jenna Friedenthal is an excellent fertility physician. She is knowledgeable, trustworthy, and kind. She expresses empathy and love throughout the process. She works with you and relates to you as the patient. I could not say enough good things about her.
What's one piece of advice would you give a prospective patient of Jenna Friedenthal at RMA of New York?
Don't look for a different provider! Dr. Friedenthal is the only one you want to see.
During treatment, were you treated like a number or a human with Jenna Friedenthal at RMA of New York?
Dr. Friedenthal treats every one of her patients with respect and empathy. She is the first to call you and deliver results. I really loved her bedside manner and her willingness to relate to her patients. I would recommend her 10/10 to anyone in the area.
How competent was Jenna Friedenthal at LGBTQ+ care?
Dr. Friedenthal is an ally and an advocate for LGBTQ+ needs. She did not treat us any differently nor did she try too hard which I really loved. She was authentic throughout conversations and visits. My wife and I could tell from the first appointment with her that she would be in-step with us during every turn and obstacle. I could not be happier with her ability to welcome us as a lesbian couple pursuing family-building.
Describe your experience with RMA of New York.
RMA of New York is a top tier place to pursue fertility treatment. You will feel welcome and supported throughout your entire journey. I highly recommend the Eastside office. There were some organizational hiccups, but just overcommunicate with the staff and you will be fine. You will not find better physicians anywhere else in NYC.
10
Doctor
Jenna Friedenthal
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
LGBTQ+ Care
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5