Verified
This patient has provided documentation of treatment at this clinic.
2023, Unknown Success
Review of
Dr Jenna seems like a good doctor she’s is really nice and warm... I only met her a few times and walked me through the Steps for IVF She’s very sweet...I wish a good doctor was all you need...that makes me wonder if the human treatment you get from the Dr is fake...Dr Friedenthal is very nice and very warm as a doctor
I know the [RMA of New York] clinic is ranked as very good clinic , but having good doctors doesn’t mean it’s a good clinic the administration and communication between departments and patient care it’s a complete mess. Everything I went though was a terrible experience I had a lot of issues...My coordinator reached out once to me I got back to her and never heard back I had to reach out several times email and calls in order to get an appointment
How was your experience with Jenna Friedenthal at RMA of New York?
Dr Jenna seems like a good doctor she’s is really nice and warm but her team was a complete mess I only met her a few times and walked me through the Steps for IVF
She’s very sweet but In my experience her team is a complete mess
What's one piece of advice would you give a prospective patient of Jenna Friedenthal at RMA of New York?
In my experience even if Dr Friendthal is a good doctor I couldn’t recommend anyone to go to RMA or go to an appointment with her . I wish a good doctor was all you need my advice would be to find a different clinic where everyone treats you like a human because it doesn’t matter if the doctor is nice for a few minutes afterwards you are just a number and that’s how everyone treats you , that makes me wonder if the human treatment you get from the Dr is fake
During treatment, were you treated like a number or a human with Jenna Friedenthal at RMA of New York?
Dr Friedenthal is very nice and very warm as a doctor
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Vivyan Lin )
My coordinator reached out once to me
I got back to her and never heard back
I had to reach out several times email and calls in order to get an appointment , I asked a question about the bloodwork I needed never received confirmation for the appointment or the answer to my question ?for that reason I had to travel Internationally to go to the appointment with very short notice
RMA team told me they had trouble with their IT but never really cared about me not getting their emails
Describe your experience with RMA of New York.
I know the clinic is ranked as very good clinic , but having good doctors doesn’t mean it’s a good clinic the administration and communication between departments and patient care it’s a complete mess.
Everything I went though was a terrible experience I had a lot of issues with them but the biggest ones were
1. I didn’t get the right pricing for gestational carrier I got the IVF costs the only reason they told me the right pricing
Is because I had some doubts about the transfer with the gestational carrier.
The team wasn’t aware about it , they had the wrong information on my chart
2. they lost my husbands bloodwork
After we flew international only to get that bloodwork done
It’s a cold heartless clinic where nobody cares about you , My husband described it as Mc Donald’s for IVF where you are just a number and they only want your money
Fast .
What specific things went wrong at RMA of New York?
- Lost appointments
- Failed to call with results
- Failed to convey critical information
- Lost or damaged samples
Review of