Rated 9.9
Strongly recommend: 100%9.9
100% strongly recommend
5 reviews
Humanity
10
10
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
10
10
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
8
8
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.2
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Georgetown
Residency
Brigham and Women’s Hospital/Massachusetts General Hospital
Fellowship
Columbia

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Jenna Turocy works in 1 office at

Columbia University
Rated 8.9
Strongly recommend: 81%Neutral: 11%Don't recommend: 8%8.9

Explore Clinic
New York
5 Columbus Circle
New York, NY 10019

5 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
10
Age 28
1 IVF
Income $100K - $199K
Marketer or PR
2nd of 2 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Turocy's manner was always gentle and friendly, but we really appreciated that she was also very clear in all her communication, and laid things out in a very simple and factual way. She dealt with the ups and downs in our emotions throughout the process, including whenever we got stressed or anxious. We also live abroad, and despite the time difference and the added complications of our health system here, she went above and beyond to stay in touch with us and communicate with my doctors here. Although our first transfer didn't end up resulting in a health pregnancy, we still could not be happier that we chose Dr Turocy for this process, and have every faith in continuing to have her as our doctor.
Columbia is in an excellent location in the city. The clinic was always incredibly clean, with friendly staff. Overall, things were run very efficiently. In the few months I was there, there was the odd day when appointments would be running behind, but generally the regular monitoring appointments were quick and speedy. One thing that really stood out to me was that every nurse there was excellent at administering blood tests – quick and almost completely painless every time.
How was your experience with Jenna Turocy at Columbia University?
Dr Turocy was kind, caring and informative throughout our treatment. She was always available to speak to us on video calls, and was very quick to respond to emails whenever we had questions. Dr Turocy's manner was always gentle and friendly, but we really appreciated that she was also very clear in all her communication, and laid things out in a very simple and factual way. She dealt with the ups and downs in our emotions throughout the process, including whenever we got stressed or anxious. We also live abroad, and despite the time difference and the added complications of our health system here, she went above and beyond to stay in touch with us and communicate with my doctors here. Although our first transfer didn't end up resulting in a health pregnancy, we still could not be happier that we chose Dr Turocy for this process, and have every faith in continuing to have her as our doctor.
What's one piece of advice would you give a prospective patient of Jenna Turocy at Columbia University?
Don't be afraid to reach out directly to Dr Turocy, as she will always get back to you over email and is always happy to answer questions. On the flip side, her team is fantastic, so if you're concerned about anything, you can always get in touch with Lauren and Sakari as well.
During treatment, were you treated like a number or a human with Jenna Turocy at Columbia University?
We came to Columbia after a terrible previous experience at another fertility clinic in the city. The difference in care was immediate – we were introduced to the whole team, including nurse and medication coordinators, and finance, so from day one we knew who to contact if there were any problems. Dr Turocy was always available at short notice to get on a video call with us and answer any questions we had. Communication was excellent from everyone throughout the process. I also hugely appreciated the care from all the nurses and other members of staff who were there. After so many visits for bloodwork and scans, they made the effort to learn my name and what I looked like, so it always felt like a personal experience when I went in there.
Describe the protocols Jenna Turocy used in your cycles at Columbia University and their degree of success.
Dr Turocy worked with us around all our very specific requirements, including the need for us to freeze my husband's sperm, and our desire for genetic testing, as well as the complications around booking flights into New York. Nothing was too much trouble, and she was able to find solutions to every problem we had. She also didn't make us feel as though even trivial issues were a nuisance to her. At our previous clinic my first retrieval only resulted in 10 eggs and 1 healthy embryo, whereas my retrieval at Columbia resulted in 28 eggs and 8 healthy embryos. How closely I was monitored by Dr Turocy in terms of how long she kept me on the medication before retrieval clearly made a big difference to the results.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Sakari Joseph)
I predominantly spoke to Sakari for the duration of my treatment at Columbia. She was absolutely fantastic – always prompt to reply over email and provided very clear, detailed instructions at every step. She went above and beyond to organise additional visits for me with other nurses if she wasn't available herself.
Describe your experience with Columbia University.
Columbia is in an excellent location in the city. The clinic was always incredibly clean, with friendly staff. Overall, things were run very efficiently. In the few months I was there, there was the odd day when appointments would be running behind, but generally the regular monitoring appointments were quick and speedy. One thing that really stood out to me was that every nurse there was excellent at administering blood tests – quick and almost completely painless every time.
Describe the costs associated with your care under Jenna Turocy at Columbia University.
We were self-pay patients, and appreciated that Columbia offer a discounted bundle rate for self pay. This made a huge difference compared to our previous clinic, who charged for each monitoring appointment and blood test. Having all tests and appointments included in the bundle rate meant we didn't have to worry whenever extra tests were ordered.
10
Doctor
Jenna Turocy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
9
Age 30
PCOS
Ashkenazi Jewish
Income $200K - $499K
Lawyer
Only Doc Seen
IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Turocy always made me feel like a priority. She knew my case backward and forwards. I came to her from a prior clinic, and even before arriving at Columbia, she had read my complete file and was incredibly thorough. In addition, Dr. Turocy always made herself available - whenever I had questions (which was often) I was able to email her directly, and she was always responsive no matter how big or small the question was...
I was assigned a nurse [at Columbia University], and she emailed my blood results/next steps very promptly the afternoon that I had received my blood drawn. She always made herself available, answered all of my questions, and would make sure to confirm with Dr. Turocy if there was anything she was not 100% certain of. I appreciated her empathy throughout the entire process...You schedule your own bloodwork/ultrasound appointments on their patient portal...I was able to schedule them on my own time...
How was your experience with Jenna Turocy at Columbia University?
I came to Dr. Turocy after a grueling fertility journey - I had been to two other clinics, had undergone multiple frozen transfers, IUIs, had two miscarriages, and had multiple hysteroscopies. I came to Dr. Turocy feeling pretty helpless about my journey. She was incredibly empathetic, and she was extremely thorough and clear in explaining her ideas for next steps. Dr. Turocy suggested ideas that had not been previously brought up from the many doctors/consults I had, and she was also always willing to hear my perspective on the course of treatment. I was used to not seeing my doctors so frequently at my scans, but Dr. Turocy was unique in that if she was able to be at a scan, she made sure to be there (and when she wasn't, they were not major scans). After two and a half years of infertility, I found a doctor who exceeded my expectations - in terms of her intellect, thinking outside the box, her clarity on treatment, and most importantly, her empathy and bedside manner.
What's one piece of advice would you give a prospective patient of Jenna Turocy at Columbia University?
Don't be afraid to ask questions about your treatment if you don't understand something - she welcomes questions and is always happy to explain something that may be unclear.
During treatment, were you treated like a number or a human with Jenna Turocy at Columbia University?
From my first consultation with Dr. Turocy, through all of the appointments and scans, Dr. Turocy always made me feel like a priority. She knew my case backward and forwards. I came to her from a prior clinic, and even before arriving at Columbia, she had read my complete file and was incredibly thorough. In addition, Dr. Turocy always made herself available - whenever I had questions (which was often) I was able to email her directly, and she was always responsive no matter how big or small the question was.
Describe the protocols Jenna Turocy used in your cycles at Columbia University and their degree of success.
Dr. Turocy started my treatment by conducting a diagnostic hysteroscopy - I had previous hysteroscopies previously (a uterine septum removed, after a D&C), so Dr. Turocy started with that so she could get a comprehensive look at my uterus. After doing multiple medicated frozen transfers, Dr. Turocy decided to do a natural frozen transfer (meaning, my body would ovulate on its own instead of simulating ovulation). Since I have PCOS and irregular periods, I started with letrozole to grow follicles, then moved onto injectables when the letrozole was not so effective. In addition, she placed me on metormin and lovenox (and progesterone suppositories). Lastly, a couple of days before the transfer, she did a new minor procedure (like a pap smear) called a PRP where she injected my hemoglobin (taken from a blood draw) and injected it into my uterus to stimulate additional blood flow to the area.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Sakari joseph )
I had been used to clinics where I either communicated with different nurses each visit, or had non-responsive nurses. When I came to Columbia, that all changed. I was assigned a nurse, and she emailed my blood results/next steps very promptly the afternoon that I had received my blood drawn. She always made herself available, answered all of my questions, and would make sure to confirm with Dr. Turocy if there was anything she was not 100% certain of. I appreciated her empathy throughout the entire process.
Describe your experience with Columbia University.
Some strengths of the clinic: 1. You schedule your own bloodwork/ultrasound appointments on their patient portal - this saved me so much time waiting on hold with reception (compared to other clinics), and I was able to schedule them on my own time. 2. The wait time was far shorter than the prior two clinics I had been to - I never found myself waiting a long time to be seen by a nurse/doctor. The phlebotomist and nursing teams were incredibly efficient. 3. I liked that my blood results came through email instead of phone - as a working person, it was often difficult to answer phone calls at the office especially when I was receiving such important news. Having it come through email made it much easier - of course, if I preferred a phone call, the office definitely could have accommodated that.
Describe the costs associated with your care under Jenna Turocy at Columbia University.
Thankfully, my insurance covered IVF, so I payed a $50 co-pay for each appointment, and there were some copays with medications, and with the hysteroscopy that I had done.
Describe Jenna Turocy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
Given my age and the quality of my embryos, Dr. Turocy encouraged a single embryo transfer.
10
Doctor
Jenna Turocy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Consult
NPS
10
NPS
10
Age 36
PCOS
Black or African-American
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
For us Dr. Turocy wanted us to try naturally. We learned that I have PCOS which was the only cause of us/me not getting pregnant. So after both me and my husband were checked out. We were all set to start me on medication when she discovered I was pregnant! Unbelievable after months/a year of trying. I miscarriage my 1st pregnancy so she watched me very carefully during the 1st 10 weeks. Regular check-ups and ultrasounds. I felt very well taken care of...
Everyone [at Columbia University] was amazing and cheerful and very knowledgeable. Always sent me my text results day of and would give detail explanations. When I had to give blood they were very careful and quick...Close to the subway and bus. In a very nice building. They are almost always on time so you won’t be waiting forever...
How was your experience with Jenna Turocy at Columbia University?
Both my husband and I were extremely nervous about starting this process. But Dr. Turocy really made us at ease. She was amazing! Lucky I/we got pregnant extremely early in the process 😀. Dr. Turocy hardly needed to do anything with me except be there for me while my baby grew. I got the chance to have very early ultrasounds and we were able to hear the heartbeat at 6 weeks! An unbelievable experience! I almost didn’t want to change doctors. I wish she could be my OB as well. She asked for me to stay in contact and I have! I am so grateful to her and when my husband and I are ready to have another baby we will be back!
What's one piece of advice would you give a prospective patient of Jenna Turocy at Columbia University?
Ask her questions! I promise she’ll take the time to answer you even the ones you feel are dumb. Don’t be afraid to email her she’ll answer you!
During treatment, were you treated like a number or a human with Jenna Turocy at Columbia University?
After each check up she would sit down in a chair in the room and candidly answer every question me or my husband asked her. If I sent her an email she would respond the same day. And she remembered things about me. Small details I had offhandedly told her.
Describe the protocols Jenna Turocy used in your cycles at Columbia University and their degree of success.
For us Dr. Turocy wanted us to try naturally. We learned that I have PCOS which was the only cause of us/me not getting pregnant. So after both me and my husband were checked out. We were all set to start me on medication when she discovered I was pregnant! Unbelievable after months/a year of trying. I miscarriage my 1st pregnancy so she watched me very carefully during the 1st 10 weeks. Regular check-ups and ultrasounds. I felt very well taken care of.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Lauren Tinglin)
Everyone was amazing and cheerful and very knowledgeable. Always sent me my text results day of and would give detail explanations. When I had to give blood they were very careful and quick.
Describe your experience with Columbia University.
The clinic was amazing. A little bit confusing to find because of google maps but once you know where you’re going. Close to the subway and bus. In a very nice building. They are almost always on time so you won’t be waiting forever. Clean! Bathrooms are clean and spacious. Exam rooms are clean and spacious. Check-in is fast. No complaints at all.
Describe the costs associated with your care under Jenna Turocy at Columbia University.
Co-pays
Describe Jenna Turocy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
N/A
10
Doctor
Jenna Turocy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
10
Age 35
Recurrent Pregnancy Loss
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Turocy is not only a brilliant, professional, and incredibly skilled doctor that took care of my recurrent pregnancy loss workup and pregnancy with absolute dedication, but she is also a very empathetic, patient, and caring human being that remembered small personal details and understood that we needed some extra - or at least different - attention based on our history. She always listened to my questions with attention and always replied, intending to let me fully understand the science behind her words...
Everyone at the clinic [Columbia University] from the nurses to the care coordinator and phlebotomists were kind and understanding and always provided timely feedback on test results and next steps...The only weakness was that after my initial consultation, everything would be treated as fertility treatment (not covered by my insurance) even though it was related to recurrent pregnancy loss. I switched to a more expensive insurance to have it covered, however, I wish there would be more flexibility from the billing department...
How was your experience with Jenna Turocy at Columbia University?
Dr. Turocy is not only a brilliant, professional, and incredibly skilled doctor that took care of my recurrent pregnancy loss workup and pregnancy with absolute dedication, but she is also a very empathetic, patient, and caring human being that remembered small personal details and understood that we needed some extra - or at least different - attention based on our history. She always listened to my questions with attention and always replied, intending to let me fully understand the science behind her words. After shopping around between many different doctors, Dr. Turocy is the only one I felt fully comfortable with and understood by, and the only one that managed to figure out that chronic endometritis following my losses was hindering me from conceiving again. My husband and I can recommend her to every woman looking for the best in terms of scientific competencies and human attention.
What's one piece of advice would you give a prospective patient of Jenna Turocy at Columbia University?
Don't be afraid to ask 'stupid' questions or email her. She will answer, and you will not feel stupid.
During treatment, were you treated like a number or a human with Jenna Turocy at Columbia University?
Going through recurrent pregnancy loss and still trying to conceive has been one of the most difficult journeys I've ever been on. Dr. Turocy centered her care on me as a human being and the emotional aspect and support needed that is particular to people who have gone through multiple miscarriages - a level of empathy that cannot be learned and which I have not found in any other doctor. She was never in a rush - in person or via email - and I just felt like I could close my eyes and trust her 100%.
Describe the protocols Jenna Turocy used in your cycles at Columbia University and their degree of success.
After reviewing my previous procedures and test results, Dr. Turocy recommended doing a hysteroscopy. Although I had previously tested negative for chronic endometritis, the targeted biopsies she did showed that indeed I did have it, and I was put on a 3-week regimen of antibiotics. We had planned a cycle of timed intercourse after that, but I got pregnant straight after finishing my treatment and was put on lovenox and vaginal progesterone during my pregnancy.
Describe your experience with the nursing staff at Columbia University.
Everyone at the clinic from the nurses to the care coordinator and phlebotomists were kind and understanding and always provided timely feedback on test results and next steps.
Describe your experience with Columbia University.
I did not go through IVF so my time at Columbia was fairly brief, however, I only had positive experiences with all of the staff and the way the clinic is run. The only weakness was that after my initial consultation, everything would be treated as fertility treatment (not covered by my insurance) even though it was related to recurrent pregnancy loss. I switched to a more expensive insurance to have it covered, however, I wish there would be more flexibility from the billing department.
Describe the costs associated with your care under Jenna Turocy at Columbia University.
Fully covered by insurance
Describe Jenna Turocy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
N/A
10
Doctor
Jenna Turocy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2022, Successful
NPS
9
NPS
9
Age 35
2 IUI
PCOS
Latinx
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She's [Dr. Jenna Turocy] very efficient and gets to the point. Very clear at giving instructions and had great bed side manners. Would of enjoyed seeing her more often during my treatment and explain things in person versus email...She was patient, thoughtful and compassionate...I was prescribed metformin 1,200 mg to help to get pregnant. In addition, I took Letrazole before ovulation (2 tablets 2.5mg in total 5mg) was instructed to have sex and was inseminated.
[Columbia University was] Very organized and great at communication skills. They were sweet and kind and explained everything in great detail. No weaknesses that I encountered everyone was great from the nurses, women taking blood and receptionist...[nurse was] She was absolutely excellent (clear, precise and detailed oriented when giving instructions. Was great at responding to emails as well.
How was your experience with Jenna Turocy at Columbia University?
She's very efficient and gets to the point. Very clear at giving instructions and had great bed side manners. Would of enjoyed seeing her more often during my treatment and explain things in person versus email.
What's one piece of advice would you give a prospective patient of Jenna Turocy at Columbia University?
Don't be afraid to ask questions her team does a great job at responding within minutes or hours.
During treatment, were you treated like a number or a human with Jenna Turocy at Columbia University?
She was patient, thoughtful and compassionate.
Describe the protocols Jenna Turocy used in your cycles at Columbia University and their degree of success.
I was prescribed metformin 1,200 mg to help to get pregnant. In addition, I took Letrazole before ovulation (2 tablets 2.5mg in total 5mg) was instructed to have sex and was inseminated.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Joseph, Sakari A.)
She was absolutely excellent (clear, precise and detailed oriented when giving instructions. Was great at responding to emails as well.
Describe your experience with Columbia University.
Very organized and great at communication skills. They were sweet and kind and explained everything in great detail. No weaknesses that I encountered everyone was great from the nurses, women taking blood and receptionist.
9
Doctor
Jenna Turocy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
5 of 5
9
Clinic
Columbia University
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5