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Jennifer Agard

Pacific Fertility Center

Rated 8.6
Strongly recommend: 73%Neutral: 18%Don't recommend: 9%8.6
73% strongly recommend
9 reviews
Humanity
9.6
9.6
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.8
8.8
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
9
9
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.1
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
UCLA
Residency
St. Barnabus Med Ctr
Fellowship
Eastern Virginia Jones

How Doctor Communicates

nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Jennifer Agard works at

Pacific Fertility Center
Rated 8.5
Strongly recommend: 73%Neutral: 14%Don't recommend: 13%8.5

At 1 office

San Francisco
55 Francisco Street
San Francisco, CA 94133
415-834-3095
Explore Clinic

9 patient reviews

Most Recent
Strongly Recommend
73%
Neutral
18%
Don't Recommend
9%
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
9
NPS
10
Age 38 - 39
1 IVF
Donor Sperm
Other
European
Income $200K - $499K
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr. Agard was always so warm and made me feel so comfortable! I am a bit of an overthinker and always had so many questions (and anxieties) yet she was patient with me wanting to understand all the details and ask all the what ifs, and reassured me without being dismissive of my concerns...very thorough in explaining protocols and decisions and how they fit for me and my situation, not just bc it was a standard approach...
I loved ALL of the nurses and coordinators at PFC [Pacific Fertility Center] - It was so nice to have a main contact who it felt like knew you and your "case"...Any time I had a question for the care team, regardless of who answered (via phone or email), or delivering good or bad news, they were so compassionate, responsive, understanding and always followed up. Also the nurses during appointments and procedures were amazing...
How was your experience with Jennifer Agard at Pacific Fertility Center?
Dr. Agard was always so warm and made me feel so comfortable! I am a bit of an overthinker and always had so many questions (and anxieties) yet she was patient with me wanting to understand all the details and ask all the what ifs, and reassured me without being dismissive of my concerns - I really got the sense that she's got you. She also has the BEST laugh that just puts you at ease.
What's one piece of advice would you give a prospective patient of Jennifer Agard at Pacific Fertility Center?
Don't be afraid to ask questions!
During treatment, were you treated like a number or a human with Jennifer Agard at Pacific Fertility Center?
She was very thorough in explaining protocols and decisions and how they fit for me and my situation, not just bc it was a standard approach.
Describe the protocols Jennifer Agard used in your cycles at Pacific Fertility Center and their degree of success.
For egg retrieval we did menopur, follistim, ganirelix and she was great at tracking and adjusting as needed. A different Dr at PFC did my retrieval, and we ended up with more eggs than we thought we were going to get, and were really lucky with how many PGS embryos we ended up with. We then did a partially natural/medicated frozen embryo transfer (with Letrozole and natural ovulation) that was unsuccessful. Then she encouraged me to do an ERA so we could have as much data as possible, and we did in fact need an extra 12 hours of progesterone. Then we did another fully medicated FET with estrogen and progesterone shots, which was successful!
Describe your experience with your nurse at Pacific Fertility Center. (Assigned nurse: Cera Jane )
I loved ALL of the nurses and coordinators at PFC - It was so nice to have a main contact who it felt like knew you and your "case" even though you didn't meet them in person. Any time I had a question for the care team, regardless of who answered (via phone or email), or delivering good or bad news, they were so compassionate, responsive, understanding and always followed up. Also the nurses during appointments and procedures were amazing (I always had Margaret and she is just the best) - Dr Agard and her whole team are just wonderful.
Describe your experience with Pacific Fertility Center.
At first I was nervous to have different doctors for different appointments especially when decisions were made (eg we're ready to trigger or wait another day) and the various procedures like retrievals and embryo transferred, but it really showed me what an incredible team of doctors make up PFC. Seriously, they were all just SO good and it really felt coordinated and like they knew your situation even though they hadn't been seeing you the whole time. And despite being a larger group/clinic, PFC has a lot of heart and you really feel like a human not just a number!
Describe the costs associated with your care under Jennifer Agard at Pacific Fertility Center.
Most of our cycles and medications were covered by insurance, but we paid for the embryo biopsy (~$4000) and genetic testing (~$150 per embryo) out of pocket.
9
Doctor
Jennifer Agard
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
5 of 5
10
Clinic
Pacific Fertility Center
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
NPS
8
NPS
7
Age 33 - 35
3 IUI
PCOS
European
Latinx
Income $50K - $99K
Nurse or HC Services
Neutral
Neutral
Unsuccessful
Review of
She [Dr. Agard] is a sweet doctor, but the two miscarriages I had under her care, she gave me a generic answer, almost word by word. I feel that she doesn’t really further investigate what other causes a miscarriage could result from other than her “run-of-the-mill” answers she’s used to giving...I have PCOS and do not menstruate regularly. When I began my Clomid with IUI round the first time, my follicles were not growing. So instead of waiting for the following month, because I don’t usually ovulate on my own either, she used a different technique and discussed it with me to see what I thought. She tried, and I think the term was “stair-stepping” which is just continuing the Clomid for 5 more additional days than the 5 original. In another instance we did the same, but switched me to Letrozole. Both times it helped and worked. She does think outside of the box when it comes to treatment, which I appreciated.
It seems that their turn over rate for employees is high[at Marin Fertility]. I like the staff (except for one particular nurse) but I see it changes kind of often and that worries me about how they’re treating their employees... The consultation was $290 (included baseline with ultrasound) The ultrasounds individually after baseline were $340 I believe and the IUI was approximately $12-1300...Isabelle is the best nurse in the office. I love her. She listens and comes up with a plan and lays it out for you. She’s attentive and pays attention to your individual needs. There is another nurse there that did not gather the information she needed before sending me away to an OBGyn.
How was your experience with Jennifer Agard at Marin Fertility?
I feel that she doesn’t connect with people on a personal level and knows how to give very generic answers to specific situations. She shows care and compassion, but I don’t feel a deeper connection with her other than the simple smiles she gives.
What's one piece of advice would you give a prospective patient of Jennifer Agard at Marin Fertility?
Ask questions. Many of them. Challenge what she asks you and don’t be afraid of asking multiple times. Maybe she can learn from that to explain something differently than the regular answers she knows how to give.
During treatment, were you treated like a number or a human with Jennifer Agard at Marin Fertility?
She is a sweet doctor, but the two miscarriages I had under her care, she gave me a generic answer, almost word by word. I feel that she doesn’t really further investigate what other causes a miscarriage could result from other than her “run-of-the-mill” answers she’s used to giving.
Describe the protocols Jennifer Agard used in your cycles at Marin Fertility and their degree of success.
I have PCOS and do not menstruate regularly. When I began my Clomid with IUI round the first time, my follicles were not growing. So instead of waiting for the following month, because I don’t usually ovulate on my own either, she used a different technique and discussed it with me to see what I thought. She tried, and I think the term was “stair-stepping” which is just continuing the Clomid for 5 more additional days than the 5 original. In another instance we did the same, but switched me to Letrozole. Both times it helped and worked. She does think outside of the box when it comes to treatment, which I appreciated.
Describe your experience with your nurse at Marin Fertility. (Assigned nurse: Isabelle)
Isabelle is the best nurse in the office. I love her. She listens and comes up with a plan and lays it out for you. She’s attentive and pays attention to your individual needs. There is another nurse there that did not gather the information she needed before sending me away to an OBGyn. Kind of blew me off and I thought my time at the office was completed due to the information she told me. I received a call from Isabelle the next day and was completely confused when she wanted to schedule me a follow up appointment. I informed her that the other nurse had sent me away and that I was no longer under Agard’s care. I was extremely frustrated.
Describe your experience with Marin Fertility.
It seems that their turn over rate for employees is high. I like the staff (except for one particular nurse) but I see it changes kind of often and that worries me about how they’re treating their employees. I believe that reflects a lot about the type of professionals they really are.
Describe the costs associated with your care under Jennifer Agard at Marin Fertility.
I paid everything out of pocket. The consultation was $290 (included baseline with ultrasound) The ultrasounds individually after baseline were $340 I believe and the IUI was approximately $12-1300.
Describe Jennifer Agard's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Marin Fertility.
I don’t know enough about this to comment.
What specific things went wrong at Marin Fertility?
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
Describe the specific things that went wrong at Marin Fertility.
I believe one particular nurse was not thorough in her work and to quickly brush me aside, didn’t really look at my chart and instructed me very conflicting information to my particular case.
8
Doctor
Jennifer Agard
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
7
Clinic
Marin Fertility
Greenbrae
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unknown Success
NPS
8
NPS
9
Age 34 - 35
Diminished Ovarian Reserve
Poor Egg Quality
Other
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
5 IUI With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Not sure
Review of
She [Dr. Jennifer Agard] didn't treat me like a science experiment, force us into ivf/pgd even though thats what was recommended. She let us try other options before coming to the conclusion that's what we needed...For the iui's we used 5mg femara for 5 days, hcg trigger shot, and progesterone suppositories. She used this each time because I grew 3-4 large follicles, and my lining was well maintained. We used this for my 2nd iui with a previous dr and it resulted in pregnancy. Unfortunately, we lost the baby at birth due to a genetic disease. So we tried iui 3 more times unsuccessfully before moving to ivf/pgd. Waiting for our probe to be developed before starting treatment
So far, meds are 4600, ivf process is 4200, 1500 for pgs, Fet costs not known yet...The clinic [Marin Fertility] tries very hard to accommodate to your schedule which is hard because they are very busy. They have opened multiple office locations which makes it more convenient for us since we don't live closely to the location. Cindy is the front desk coordinator and she knows her stuff! Ivf is crazy expensive, but they try to use insurance as much as possible and break down the costs so you know what to expect
How was your experience with Jennifer Agard at Marin Fertility?
She is very warm, friendly, highly regarded in our community. She gives you her time to ask questions, without feeling rushed. Her clinic is very busy, but when she's with you, you have her undivided attention
What's one piece of advice would you give a prospective patient of Jennifer Agard at Marin Fertility?
Don't be afraid to ask her lots of questions and talk about your options
During treatment, were you treated like a number or a human with Jennifer Agard at Marin Fertility?
She didn't treat me like a science experiment, force us into ivf/pgd even though thats what was recommended. She let us try other options before coming to the conclusion that's what we needed.
Describe the protocols Jennifer Agard used in your cycles at Marin Fertility and their degree of success.
For the iui's we used 5mg femara for 5 days, hcg trigger shot, and progesterone suppositories. She used this each time because I grew 3-4 large follicles, and my lining was well maintained. We used this for my 2nd iui with a previous dr and it resulted in pregnancy. Unfortunately, we lost the baby at birth due to a genetic disease. So we tried iui 3 more times unsuccessfully before moving to ivf/pgd. Waiting for our probe to be developed before starting treatment
Describe your experience with your nurse at Marin Fertility. (Assigned nurse: Soraya Marashi)
All of the staff members are very warm, responsive, they are your biggest cheerleaders. Many times I have called or emailed them with random questions or venting my anxieties and they were able to calm me down and talk me down from the ledge
Describe your experience with Marin Fertility.
The clinic tries very hard to accommodate to your schedule which is hard because they are very busy. They have opened multiple office locations which makes it more convenient for us since we don't live closely to the location. Cindy is the front desk coordinator and she knows her stuff! Ivf is crazy expensive, but they try to use insurance as much as possible and break down the costs so you know what to expect
Describe the costs associated with your care under Jennifer Agard at Marin Fertility.
So far, meds are 4600, ivf process is 4200, 1500 for pgs, Fet costs not known yet
Describe Jennifer Agard's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Marin Fertility.
Dr. Agard is pretty set on single embryo transfer due to high risk of carrying multiples, but she still allows families to decide
8
Doctor
Jennifer Agard
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Marin Fertility
Greenbrae
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
9
NPS
9
Age 39
Anovulation
Diminished Ovarian Reserve
European
Income $100K - $199K
1st of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
I began seeing Dr. Agard to diagnose my infertility causes and create a plan for treatment. I saw her from an initial consult through various testing to the appointment about results and the plan for next steps. Just prior to beginning any IVF cycles, I moved away, so I didn't see things through with Dr. Agard, but not due to anything she did. I considered remaining a patient there because I felt very comfortable with her and the clinic, but the distance would have been too much of a barrier.
$29,000 with no meds, three stim cycles of egg retrieval, biopsy analysis, egg freezing included...Great location for me. Also, Dr. Agard was a preferred provider for my insurance and was willing to submit claims for portions of treatment that were covered - absolutely critical for me, compared to clinics that don't bother. They were pretty quick to respond to my inquiries, and seemed pretty organized.
How was your experience with Jennifer Agard at Marin Fertility?
I began seeing Dr. Agard to diagnose my infertility causes and create a plan for treatment. I saw her from an initial consult through various testing to the appointment about results and the plan for next steps. Just prior to beginning any IVF cycles, I moved away, so I didn't see things through with Dr. Agard, but not due to anything she did. I considered remaining a patient there because I felt very comfortable with her and the clinic, but the distance would have been too much of a barrier.
What's one piece of advice would you give a prospective patient of Jennifer Agard at Marin Fertility?
I mentioned I had a Biology degree so I understood a lot of the processes she was describing, which freed her up from having to explain a lot of the basics to me. If you are similarly educated, say so. otherwise, if not, she was good at explaining what was going on in layman's terms - I just didn't need her to.
During treatment, were you treated like a number or a human with Jennifer Agard at Marin Fertility?
Dr. Agard was professional but approachable and friendly. Her tone and manner was very encouraging which I appreciated, as I had been scared and scarred by previous conversations with an insensitive ob-gyn about infertility.
Describe the protocols Jennifer Agard used in your cycles at Marin Fertility and their degree of success.
She offered me the option of IUI or IVF but gave the likelihood of success for both and recommended IVF. I moved away before we began so I can't comment on whether it would have been successful or what specific protocols she would have used. She was encouraging that it would have been successful.
Describe your experience with the nursing staff at Marin Fertility.
I mostly dealt with them by phone or briefly at appointments because I saw so much of the doctor herself. The nurses' manner on the phone was much appreciated - very understanding of me asking questions or feeling apprehensive, etc.
Describe your experience with Marin Fertility.
Great location for me. Also, Dr. Agard was a preferred provider for my insurance and was willing to submit claims for portions of treatment that were covered - absolutely critical for me, compared to clinics that don't bother. They were pretty quick to respond to my inquiries, and seemed pretty organized.
Describe the costs associated with your care under Jennifer Agard at Marin Fertility.
$29,000 with no meds, three stim cycles of egg retrieval, biopsy analysis, egg freezing included.
9
Doctor
Jennifer Agard
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
9
Clinic
Marin Fertility
Greenbrae
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unsuccessful
NPS
9
NPS
9
Age 31 - 32
2 IUI
1 IVF
Unexplained
European
Income $0 - $49K
Teacher
Strongly Recommends
Strongly Recommends
Unsuccessful
Review of
Dr. Agard 's bedside manner was very calming and comfortable. It felt like I was talking with a friend and I liked that I felt we were collaborating rather than her just taking over my body. For the most part she seemed to have time to answer questions too. A couple of times things were rushed and I wish I had been given better instructions and information on what to expect as well as alternative strategies for treatment...
The [Marin Fert - Greenbrae] office is nice and clean and I rarely had to wait more than five minutes for my appointment. They were also very organized about the financial side of things as well. I honestly can't think of a weakness...The service and bed side manner of both Dr. Agard and the office staff was excellent. I felt they always made me feel like their top priority and I sometimes forgot they even had other patients. They were very personal and sensitive at every turn...
How was your experience with Jennifer Agard at Marin Fertility?
Dr. Agard 's bedside manner was very calming and comfortable. It felt like I was talking with a friend and I liked that I felt we were collaborating rather than her just taking over my body. For the most part she seemed to have time to answer questions too. A couple of times things were rushed and I wish I had been given better instructions and information on what to expect as well as alternative strategies for treatment.
What's one piece of advice would you give a prospective patient of Jennifer Agard at Marin Fertility?
Ask about what all your options are for treatment strategies and don't be afraid to say "no" that's not how I want to do that, or to talk through your concerns. She is a great listener and I think will support her patients decisions, but it's important to ask lots of questions and then trust your gut.
During treatment, were you treated like a number or a human with Jennifer Agard at Marin Fertility?
The service and bed side manner of both Dr. Agard and the office staff was excellent. I felt they always made me feel like their top priority and I sometimes forgot they even had other patients. They were very personal and sensitive at every turn.
Describe the protocols Jennifer Agard used in your cycles at Marin Fertility and their degree of success.
I don't remember details, but we did 2 rounds of the trigger shot, 2 IUI and 2 IVF rounds. I had one positive pregnancy from IVF that resulted in a miscarriage and everything else was negative.
Describe your experience with the nursing staff at Marin Fertility.
The nursing staff were fantastic! Both sharing in our joys and disappointments. Very personable and a pleasure to work with. The only doctors office where I didn't feel stressed out. It seemed everyone enjoyed working there too.
Describe your experience with Marin Fertility.
The office is nice and clean and I rarely had to wait more than five minutes for my appointment. They were also very organized about the financial side of things as well. I honestly can't think of a weakness.
Describe the costs associated with your care under Jennifer Agard at Marin Fertility.
The cost was well over 25K
9
Doctor
Jennifer Agard
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
5 of 5
9
Clinic
Marin Fertility
Greenbrae
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
5
NPS
5
Age 41
1 IVF
Donor Sperm
European
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
7 IUI With Other Docs
LGBTQ
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Review of
[Dr. Jennifer Agard] Very knowledable, scientific care, felt confident in fertility knowledge. Very little allotted one one one. For such expensive, invasive procedures, was surprised at how little contact or explanation given...it was mostly MA’s that I had contact with....For IUI, used letrizole and hcv. IVF- Standard protocol of injectibles and hcv trigger for egg retrieval, then estrogen and progesterone for embryo transfer.
The clinic [Marin Fertility] is timely, organized, efficient, and generally operates well. They give options for appt times when possible, I feel. Although, it would be better if they had more Santa Rosa hours, to prevent surprise trips to the marin clinic one hour away. Appts are short bit easy to work in to a bush schedule.... it was mostly MA’s that I had contact with. They were well trained though...Individual ultrasound monitoring fees with IUI
How was your experience with Jennifer Agard at Marin Fertility?
Very knowledable, scientific care, felt confident in fertility knowledge. Very little allotted one one one. For such expensive, invasive procedures, was surprised at how little contact or explanation given.
What's one piece of advice would you give a prospective patient of Jennifer Agard at Marin Fertility?
Research for yourself first what you want for treatment, including specifics of IVF.
Describe the protocols Jennifer Agard used in your cycles at Marin Fertility and their degree of success.
For IUI, used letrizole and hcv. IVF- Standard protocol of injectibles and hcv trigger for egg retrieval, then estrogen and progesterone for embryo transfer.
Describe your experience with the nursing staff at Marin Fertility.
Well, it was mostly MA’s that I had contact with. They were well trained though
Describe your experience with Marin Fertility.
The clinic is timely, organized, efficient, and generally operates well. They give options for appt times when possible, I feel. Although, it would be better if they had more Santa Rosa hours, to prevent surprise trips to the marin clinic one hour away. Appts are short bit easy to work in to a bush schedule.
Describe the costs associated with your care under Jennifer Agard at Marin Fertility.
Individual ultrasound monitoring fees with IUI. IVF- lump sum including recommending all the options (even PGS). In all spend 37,000 in one year
Describe Jennifer Agard's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Marin Fertility.
None
5
Doctor
Jennifer Agard
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
1 of 5
Adaptability
3 of 5
5
Clinic
Marin Fertility
Santa Rosa
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 35 - 36
3 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
Dr. Agard is very up to date on the literature, she's always thinking and making sure to consider everything. She's excellent at explaining the medical information, and equally compassionate about the challenges and hardships of it all. ... Femara for iui due to less side effects. She customizes the dosages and makes changes as she goes for if. Mine included menopur, gonal-f, and cetrotide for retrieval. Estrogen and progesterone and a steroid for transfers.
Great staff [at Marin Fertility]. High end boutique feel despite comparable costs for the area. Fast, friendly, efficient. Great embryologist too. Accepted my supplemental insurance and took care of all the crazy billing for it. ... She [nurse] made a mistake once in explaining the meds and I had to start a transfer cycle over. ... It's a well oiled machine. Hit ultrasounds before work or on lunch breaks. ...
How was your experience with Jennifer Agard at Marin Fertility?
Dr. Agard is very up to date on the literature, she's always thinking and making sure to consider everything. She's excellent at explaining the medical information, and equally compassionate about the challenges and hardships of it all.
What's one piece of advice would you give a prospective patient of Jennifer Agard at Marin Fertility?
Ask questions if you have them. She's happy to take the time to explain.
During treatment, were you treated like a number or a human with Jennifer Agard at Marin Fertility?
She is always warm, friendly. Inquires how I am, makes me feel that I'm the only thing that's happening in her clinic during my appointments.
Describe the protocols Jennifer Agard used in your cycles at Marin Fertility and their degree of success.
Femara for iui due to less side effects. She customizes the dosages and makes changes as she goes for if. Mine included menopur, gonal-f, and cetrotide for retrieval. Estrogen and progesterone and a steroid for transfers.
Describe your experience with your nurse at Marin Fertility. (Assigned nurse: Catlin, Leah)
She made a mistake once in explaining the meds and I had to start a transfer cycle over.
Describe your experience with Marin Fertility.
Great staff. High end boutique feel despite comparable costs for the area. Fast, friendly, efficient. Great embryologist too. Accepted my supplemental insurance and took care of all the crazy billing for it.
Describe your experience with your monitoring appointments at Marin Fertility.
It's a well oiled machine. Hit ultrasounds before work or on lunch breaks.
Describe the costs associated with your care under Jennifer Agard at Marin Fertility.
Highish bay area prices. Certainly not the cheapest. But, you get what you pay for.
Describe Jennifer Agard's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Marin Fertility.
It's what I wanted having worked in NICU's and seen the risks for multiples. She fully supported me.
10
Doctor
Jennifer Agard
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Marin Fertility
Greenbrae
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
LGBTQ
2016 - 2019, Unknown Success
NPS
9
NPS
9
Age 38 - 41
5 IVF
Donor Sperm
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
European
Income $200K - $499K
Doctor
3rd of 3 Docs
7 IUI With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
Dr. Agard takes the time to go over everything and is very personable .. Dr. Agard is a very warm and caring individual and has taken the time to thoroughly discuss each step with us along the way. ... Trust her - she is very knowledgable and caring ... She is the expert, we trust her judgement with the eSET for our circumstances ... There has been a high turnover in nursing staff [Marin Fertility - Greenbrae] since we have been seeing Dr. Agard which is unfortunate and we don't believe has anything to do with her professionally
Try to develop a relationship with one person and stick with speaking to that one person as much as possible. Our difficulties [at Marin Fertility - Greenbrae] have focused around new people not following through properly and we had to run around and get medications filled, etc. ... There has been a high turnover in nursing staff ... we trust her [doctor] judgement with the eSET for our circumstances ...
How was your experience with Jennifer Agard at Marin Fertility?
Dr. Agard is a very warm and caring individual and has taken the time to thoroughly discuss each step with us along the way. There was only one incident where we were disappointed (the nurses at an outside facility where a procedure was performed assured us she was coming back in to say good bye and she did not).
What's one piece of advice would you give a prospective patient of Jennifer Agard at Marin Fertility?
Trust her - she is very knowledgable and caring
During treatment, were you treated like a number or a human with Jennifer Agard at Marin Fertility?
Dr. Agard takes the time to go over everything and is very personable
Describe the protocols Jennifer Agard used in your cycles at Marin Fertility and their degree of success.
This would be too long to go into
Describe your experience with the nursing staff at Marin Fertility.
There has been a high turnover in nursing staff since we have been seeing Dr. Agard which is unfortunate and we don't believe has anything to do with her professionally
Describe your experience with Marin Fertility.
Try to develop a relationship with one person and stick with speaking to that one person as much as possible. Our difficulties have focused around new people not following through properly and we had to run around and get medications filled, etc.
Describe Jennifer Agard's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Marin Fertility.
She is the expert, we trust her judgement with the eSET for our circumstances
What specific things went wrong at Marin Fertility?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
Describe the specific things that went wrong at Marin Fertility.
Please see previous comments about failed prescriptions and failed to request test
9
Doctor
Jennifer Agard
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Marin Fertility
Greenbrae
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unknown Success
NPS
10
NPS
8
Age 52 - 54
5 IVF
Donor Sperm
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
European
Doctor
3rd of 3 Docs
7 IUI With Other Docs
LGBTQ
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Review of
She [Dr. Agard] has always been very kind and considerate...Super professional, very sweet, always felt like we had her full attention and seems very dedicated. Explains things thoroughly and is always willing to answer all our questions. Speaks to us on our level. We know she is there for us for whatever we need...We used multiple protocols because my wife had a hard time with some of the drugs; Dr Agard was always very willing to make adjustments
Staff turnover is an issue [at Marin Fertility]. We have had a few medication mix ups because of new staff; also times when messages weren’t communicated properly by new staff...All problems were due to new staff...Comparably expensive to what others have described...She [Dr. Agard] has always been very kind and considerate...Super professional, very sweet, always felt like we had her full attention and seems very dedicated. Explains things thoroughly and is always willing to answer all our questions. Speaks to us on our level. We know she is there for us for whatever we need...We used multiple protocols because my wife had a hard time with some of the drugs; Dr Agard was always very willing to make adjustments
How was your experience with Jennifer Agard at Marin Fertility?
Super professional, very sweet, always felt like we had her full attention and seems very dedicated. Explains things thoroughly and is always willing to answer all our questions. Speaks to us on our level. We know she is there for us for whatever we need
What's one piece of advice would you give a prospective patient of Jennifer Agard at Marin Fertility?
Be honest with her about your expectations. Ask questions
During treatment, were you treated like a number or a human with Jennifer Agard at Marin Fertility?
She has always been very kind and considerate
Describe the protocols Jennifer Agard used in your cycles at Marin Fertility and their degree of success.
We used multiple protocols because my wife had a hard time with some of the drugs; Dr Agard was always very willing to make adjustments
Describe your experience with your nurse at Marin Fertility. (Assigned nurse: Soraya)
Unfortunately the office seems to have a certain amount of turnover in the staff. Unfortunately Soraya left the office after getting married
Describe your experience with Marin Fertility.
Staff turnover is an issue. We have had a few medication mix ups because of new staff; also times when messages weren’t communicated properly by new staff; it was difficult because my wife was on medians very emotional
Describe the costs associated with your care under Jennifer Agard at Marin Fertility.
Comparably expensive to what others have described
What specific things went wrong at Marin Fertility?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
Describe the specific things that went wrong at Marin Fertility.
All problems were due to new staff
10
Doctor
Jennifer Agard
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Marin Fertility
Greenbrae
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of

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