Rated 8.6
Strongly recommend: 73%Neutral: 18%Don't recommend: 9%8.6
73% strongly recommend
9 reviews
Humanity
9.6
9.6
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.8
8.8
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
9
9
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.1
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
UCLA
Residency
St. Barnabus Med Ctr
Fellowship
Eastern Virginia Jones

How Doctor Communicates

nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Jennifer Agard works at

Pacific Fertility Center
Rated 8.5
Strongly recommend: 73%Neutral: 14%Don't recommend: 13%8.5

At 1 office

San Francisco
55 Francisco Street
San Francisco, CA 94133
415-834-3095
Explore Clinic

2 patient reviews filtered by:

Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
NPS
8
NPS
7
Age 33 - 35
3 IUI
PCOS
European
Latinx
Income $50K - $99K
Nurse or HC Services
Neutral
Neutral
Unsuccessful
She [Dr. Agard] is a sweet doctor, but the two miscarriages I had under her care, she gave me a generic answer, almost word by word. I feel that she doesn’t really further investigate what other causes a miscarriage could result from other than her “run-of-the-mill” answers she’s used to giving...I have PCOS and do not menstruate regularly. When I began my Clomid with IUI round the first time, my follicles were not growing. So instead of waiting for the following month, because I don’t usually ovulate on my own either, she used a different technique and discussed it with me to see what I thought. She tried, and I think the term was “stair-stepping” which is just continuing the Clomid for 5 more additional days than the 5 original. In another instance we did the same, but switched me to Letrozole. Both times it helped and worked. She does think outside of the box when it comes to treatment, which I appreciated.
It seems that their turn over rate for employees is high[at Marin Fertility]. I like the staff (except for one particular nurse) but I see it changes kind of often and that worries me about how they’re treating their employees... The consultation was $290 (included baseline with ultrasound) The ultrasounds individually after baseline were $340 I believe and the IUI was approximately $12-1300...Isabelle is the best nurse in the office. I love her. She listens and comes up with a plan and lays it out for you. She’s attentive and pays attention to your individual needs. There is another nurse there that did not gather the information she needed before sending me away to an OBGyn.
How was your experience with Jennifer Agard at Marin Fertility?
I feel that she doesn’t connect with people on a personal level and knows how to give very generic answers to specific situations. She shows care and compassion, but I don’t feel a deeper connection with her other than the simple smiles she gives.
What's one piece of advice would you give a prospective patient of Jennifer Agard at Marin Fertility?
Ask questions. Many of them. Challenge what she asks you and don’t be afraid of asking multiple times. Maybe she can learn from that to explain something differently than the regular answers she knows how to give.
During treatment, were you treated like a number or a human with Jennifer Agard at Marin Fertility?
She is a sweet doctor, but the two miscarriages I had under her care, she gave me a generic answer, almost word by word. I feel that she doesn’t really further investigate what other causes a miscarriage could result from other than her “run-of-the-mill” answers she’s used to giving.
Describe the protocols Jennifer Agard used in your cycles at Marin Fertility and their degree of success.
I have PCOS and do not menstruate regularly. When I began my Clomid with IUI round the first time, my follicles were not growing. So instead of waiting for the following month, because I don’t usually ovulate on my own either, she used a different technique and discussed it with me to see what I thought. She tried, and I think the term was “stair-stepping” which is just continuing the Clomid for 5 more additional days than the 5 original. In another instance we did the same, but switched me to Letrozole. Both times it helped and worked. She does think outside of the box when it comes to treatment, which I appreciated.
Describe your experience with your nurse at Marin Fertility. (Assigned nurse: Isabelle)
Isabelle is the best nurse in the office. I love her. She listens and comes up with a plan and lays it out for you. She’s attentive and pays attention to your individual needs. There is another nurse there that did not gather the information she needed before sending me away to an OBGyn. Kind of blew me off and I thought my time at the office was completed due to the information she told me. I received a call from Isabelle the next day and was completely confused when she wanted to schedule me a follow up appointment. I informed her that the other nurse had sent me away and that I was no longer under Agard’s care. I was extremely frustrated.
Describe your experience with Marin Fertility.
It seems that their turn over rate for employees is high. I like the staff (except for one particular nurse) but I see it changes kind of often and that worries me about how they’re treating their employees. I believe that reflects a lot about the type of professionals they really are.
Describe the costs associated with your care under Jennifer Agard at Marin Fertility.
I paid everything out of pocket. The consultation was $290 (included baseline with ultrasound) The ultrasounds individually after baseline were $340 I believe and the IUI was approximately $12-1300.
Describe Jennifer Agard's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Marin Fertility.
I don’t know enough about this to comment.
What specific things went wrong at Marin Fertility?
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
Describe the specific things that went wrong at Marin Fertility.
I believe one particular nurse was not thorough in her work and to quickly brush me aside, didn’t really look at my chart and instructed me very conflicting information to my particular case.
8
Doctor
Jennifer Agard
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
7
Clinic
Marin Fertility
Greenbrae
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unknown Success
NPS
8
NPS
9
Age 34 - 35
Diminished Ovarian Reserve
Poor Egg Quality
Other
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
5 IUI With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Not sure
She [Dr. Jennifer Agard] didn't treat me like a science experiment, force us into ivf/pgd even though thats what was recommended. She let us try other options before coming to the conclusion that's what we needed...For the iui's we used 5mg femara for 5 days, hcg trigger shot, and progesterone suppositories. She used this each time because I grew 3-4 large follicles, and my lining was well maintained. We used this for my 2nd iui with a previous dr and it resulted in pregnancy. Unfortunately, we lost the baby at birth due to a genetic disease. So we tried iui 3 more times unsuccessfully before moving to ivf/pgd. Waiting for our probe to be developed before starting treatment
So far, meds are 4600, ivf process is 4200, 1500 for pgs, Fet costs not known yet...The clinic [Marin Fertility] tries very hard to accommodate to your schedule which is hard because they are very busy. They have opened multiple office locations which makes it more convenient for us since we don't live closely to the location. Cindy is the front desk coordinator and she knows her stuff! Ivf is crazy expensive, but they try to use insurance as much as possible and break down the costs so you know what to expect
How was your experience with Jennifer Agard at Marin Fertility?
She is very warm, friendly, highly regarded in our community. She gives you her time to ask questions, without feeling rushed. Her clinic is very busy, but when she's with you, you have her undivided attention
What's one piece of advice would you give a prospective patient of Jennifer Agard at Marin Fertility?
Don't be afraid to ask her lots of questions and talk about your options
During treatment, were you treated like a number or a human with Jennifer Agard at Marin Fertility?
She didn't treat me like a science experiment, force us into ivf/pgd even though thats what was recommended. She let us try other options before coming to the conclusion that's what we needed.
Describe the protocols Jennifer Agard used in your cycles at Marin Fertility and their degree of success.
For the iui's we used 5mg femara for 5 days, hcg trigger shot, and progesterone suppositories. She used this each time because I grew 3-4 large follicles, and my lining was well maintained. We used this for my 2nd iui with a previous dr and it resulted in pregnancy. Unfortunately, we lost the baby at birth due to a genetic disease. So we tried iui 3 more times unsuccessfully before moving to ivf/pgd. Waiting for our probe to be developed before starting treatment
Describe your experience with your nurse at Marin Fertility. (Assigned nurse: Soraya Marashi)
All of the staff members are very warm, responsive, they are your biggest cheerleaders. Many times I have called or emailed them with random questions or venting my anxieties and they were able to calm me down and talk me down from the ledge
Describe your experience with Marin Fertility.
The clinic tries very hard to accommodate to your schedule which is hard because they are very busy. They have opened multiple office locations which makes it more convenient for us since we don't live closely to the location. Cindy is the front desk coordinator and she knows her stuff! Ivf is crazy expensive, but they try to use insurance as much as possible and break down the costs so you know what to expect
Describe the costs associated with your care under Jennifer Agard at Marin Fertility.
So far, meds are 4600, ivf process is 4200, 1500 for pgs, Fet costs not known yet
Describe Jennifer Agard's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Marin Fertility.
Dr. Agard is pretty set on single embryo transfer due to high risk of carrying multiples, but she still allows families to decide
8
Doctor
Jennifer Agard
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Marin Fertility
Greenbrae
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5