Jennifer Hirshfeld-Cytron

Fertility Centers of Illinois

Rated 7.4
Strongly recommend: 56%Neutral: 13%Don't recommend: 31%7.4
56% strongly recommend
41 reviews
Humanity
8
8
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.3
8.3
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
4.7
4.7
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ Care
9.8
9.8
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Responsiveness
7.4
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Minnesota
Residency
U. of Chicago
Fellowship
Northwestern

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Jennifer Hirshfeld-Cytron works in 2 offices at

Fertility Centers of Illinois
Rated 8
Strongly recommend: 63%Neutral: 15%Don't recommend: 21%8

Explore Clinic
Chicago/River North
900 N. Kingsbury
Chicago, IL 60610
Highland Park
767 Park Avenue W
Highland Park, IL 60035

41 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, 8 Eggs Frozen
NPS
5
NPS
4
Age 33 - 36
1 Egg Freezing
European
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
1 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Successful
She [Dr. Hirschfeld-Cytron] is a compassionate provider. She tries to meet you where you are and provide a good experience. I would recommend her to others. She takes time to listen and is available for questions. During a very stressful time, she was a good resource for me ... Go into the visit prepared with your questions. Do research on your own about your options prior to meeting with your provider.
You definitely feel like a number at this clinic [Fertility Centers of Illinois]. They have good statistics and a decent reputation, but it is not personalized care. Make sure you have a good support structure and seek out alternative options on your own outside the clinic ... They did not coordinate insurance well and misrepresented my information. ... They [nurses] were kind but it always felt as if I were bothering them when I had questions.
How was your experience with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
She is a compassionate provider. She tries to meet you where you are and provide a good experience. I would recommend her to others. She takes time to listen and is available for questions. During a very stressful time, she was a good resource for me
What's one piece of advice would you give a prospective patient of Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Go into the visit prepared with your questions. Do research on your own about your options prior to meeting with your provider. Make sure you know what your insurance will cover and find out if they have support groups.
During treatment, were you treated like a number or a human with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Large clinic and seeing multiple providers
Describe your experience with the nursing staff at Fertility Centers of Illinois.
They were kind but it always felt as if I were bothering them when I had questions.
Describe your experience with Fertility Centers of Illinois.
You definitely feel like a number at this clinic. They have good statistics and a decent reputation, but it is not personalized care. Make sure you have a good support structure and seek out alternative options on your own outside the clinic
Describe the costs associated with your care under Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois.
The costs were mostly covered by my insurance, but then they stopped paying due to a change in my plan. Storage of eggs is expensive.
Describe Jennifer Hirshfeld-Cytron's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
No comment
What specific things went wrong at Fertility Centers of Illinois?
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Centers of Illinois.
They did not coordinate insurance well and misrepresented my information.
5
Doctor
Jennifer Hirshfeld-Cytron
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
4
Clinic
Fertility Centers of Illinois
Chicago/River North
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
7
NPS
8
Age 28 - 30
1 IVF
Male Factor
Poor Egg Quality
Uterine Fibroids
Black or African-American
Income $50K - $99K
1st of 2 Docs
Neutral
Neutral
Unsuccessful
She [Dr. Jennifer Hirshfeld-Cytron] was very nonchalant although she was personable I felt like she could’ve gave me more information from the beginning. I wasn’t aware that I have low AMH Or poor egg quality until my last failed cycle...She treated me like a human she was very personable although she was blunt...To make sure you study and know your own body
Nurse Michelle [at Fertility Centers of Illinois] was a very positive and have A great attitude as well as energy...I would have to pay out-of-pocket for a fresh or frozen transfer and that cost is $3500 not including any meds , Labs or ultrasounds...I think the clinic overall is very good when you come in as long as you’re on time for your appointment you’ll be seen within five minutes of sitting down. The front desk if friendly most of the time .
How was your experience with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
She was very nonchalant although she was personable I felt like she could’ve gave me more information from the beginning. I wasn’t aware that I have low AMH Or poor egg quality until my last failed cycle.
What's one piece of advice would you give a prospective patient of Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
To make sure you study and know your own body
During treatment, were you treated like a number or a human with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
She treated me like a human she was very personable although she was blunt
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Michelle )
Nurse Michelle was a very positive and have A great attitude as well as energy
Describe your experience with Fertility Centers of Illinois.
I think the clinic overall is very good when you come in as long as you’re on time for your appointment you’ll be seen within five minutes of sitting down. The front desk if friendly most of the time .
Describe the costs associated with your care under Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois.
I pay $25 copay I have insurance which covered most of the calls if not all of the calls I have only pay out of pocket $175 into years I have received one with Retrieval and to transfer one being fresh and the other being frozen. I now have one retrieval left. I would have to pay out-of-pocket for a fresh or frozen transfer and that cost is $3500 not including any meds , Labs or ultrasounds.
7
Doctor
Jennifer Hirshfeld-Cytron
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
8
Clinic
Fertility Centers of Illinois
Tinley Park
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
10
NPS
10
Age 41 - 43
1 IVF
4 Embryo Freezing
Tubal Blockage
Uterine Fibroids
Income $50K - $99K
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Unsuccessful
When I first met Dr. Hirschfield she explained to me that being a women over 40 it may be hard to conceive. She also recommended pgs testing unfortunately I cannot afford the testing. She explained it may take up to five cycles to conceive.. I am open to the cycles in order to be able to have a child.....Dr. Hirschfield is a great doctor every step of the way she communicated with me. As a woman in no way did she treat me like a number she was open and honest about each protocol and cycle.
[at Fertility Centers of IL-Chicago] be prepared to sit and wait everyday for blood testing and ultrasound do adjust your schedule..the clinic will try and get you in and out as fast as possible..weaknesses would be they don’t have enough staff to draw blood.. which can cause a longer wait.... Dr. Hirschfield is a great doctor every step of the way she communicated with me. As a woman in no way did she treat me like a number she was open and honest about each protocol and cycle.
How was your experience with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
When I first met Dr. Hirschfield she explained to me that being a women over 40 it may be hard to conceive. She also recommended pgs testing unfortunately I cannot afford the testing. She explained it may take up to five cycles to conceive.. I am open to the cycles in order to be able to have a child..
What's one piece of advice would you give a prospective patient of Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Be open minded
During treatment, were you treated like a number or a human with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Dr. Hirschfield is a great doctor every step of the way she communicated with me. As a woman in no way did she treat me like a number she was open and honest about each protocol and cycle.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Jessic gutow)
The nurses were great
Describe your experience with Fertility Centers of Illinois.
Be open minded.. this journey is not an easy one.. be prepared to sit and wait everyday for blood testing and ultrasound do adjust your schedule..the clinic will try and get you in and out as fast as possible..weaknesses would be they don’t have enough staff to draw blood.. which can cause a longer wait..
Describe the costs associated with your care under Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois.
190,000.plus I was advised that my fibroids may be causing an issue with the baby implanting so I had surgery after my first cycle.. I believe that I have spent a lot of money during this process..I have spent so much money that I cannot afford pgs testing
10
Doctor
Jennifer Hirshfeld-Cytron
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Fertility Centers of Illinois
Chicago/River North
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2017, Successful
NPS
8
NPS
N/A
Age 23 - 24
3 IVF
Diminished Ovarian Reserve
Male Factor
European
Income $50K - $99K
Only Doc Seen
Donor Sperm
Neutral
Successful
She [Dr. Hirshfeld-Cytron] was hard to get a hold of. When we were able to have a meeting or phone conference with her she was very thorough in explaining things. She would never make us feel as if our questions were dumb and would always make sure before we left that she answered all of our questions. ... Since you don’t see the doctor to often it is a little overwhelming when you finally do see her.
FCI sees so many patients. When I would call to ask the doctor a question they only ever let us talk with a nurse. The nurses were very nice and knowledgeable but some things you want to ask a doctor, and almost never being able to talk to them or get a meeting with them made it feel impersonal. The nurses and receptionists did remember my name though which did make us feel more like a human rather than a number. When we had to go to the river north location for a Saturday visit that clinic is so big I’d did make us feel like just numbers. There were always a ton of patients and when they call people back they call an entire group.
How was your experience with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
She was hard to get a hold of. When we were able to have a meeting or phone conference with her she was very thorough in explaining things. She would never make us feel as if our questions were dumb and would always make sure before we left that she answered all of our questions.
What's one piece of advice would you give a prospective patient of Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Meeting with the doctor is few and far between. When you do have a meeting actually write down any and every question you have or topic you want to talk about. Since you don’t see the doctor to often it is a little overwhelming when you finally do see her.
During treatment, were you treated like a number or a human with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
FCI sees so many patients. When I would call to ask the doctor a question they only ever let us talk with a nurse. The nurses were very nice and knowledgeable but some things you want to ask a doctor, and almost never being able to talk to them or get a meeting with them made it feel impersonal. The nurses and receptionists did remember my name though which did make us feel more like a human rather than a number. When we had to go to the river north location for a Saturday visit that clinic is so big I’d did make us feel like just numbers. There were always a ton of patients and when they call people back they call an entire group.
8
Doctor
Jennifer Hirshfeld-Cytron
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Successful
NPS
10
NPS
8
Age 29 - 31
3 IUI
1 IVF
Anovulation
Male Factor
PCOS
European
Only Doc Seen
Strongly Recommends
Neutral
Successful
Dr. Hirshfeld is a clear communicator who always took time to answer my questions. She was very proactive with my treatment, particularly after a chemical pregnancy. I felt confident working with her...My (numerous) questions were always answered quickly either by my nurse or doctor. I was always taken for appointments in a timely manner. I felt like Dr. Hirshfeld was also proactive with my treatment.
Sometimes monitoring appointments can run behind [at Fertility Centers of Illinois]. For other appointments, I was always seen in a timely manner. Also, FCI’s billing department is horrible. Always double check your statements to make sure things check out...My (numerous) questions were always answered quickly either by my nurse or doctor. I was always taken for appointments in a timely manner.
How was your experience with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Dr. Hirshfeld is a clear communicator who always took time to answer my questions. She was very proactive with my treatment, particularly after a chemical pregnancy. I felt confident working with her.
What's one piece of advice would you give a prospective patient of Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
As with any doctor, ask questions so that you are fully aware of next steps and why certain things are happening.
During treatment, were you treated like a number or a human with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
My (numerous) questions were always answered quickly either by my nurse or doctor. I was always taken for appointments in a timely manner. I felt like Dr. Hirshfeld was also proactive with my treatment.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Marni)
Marni was always quick to respond to my emails and was a great liaison between Dr. Hirshfeld and myself.
Describe your experience with Fertility Centers of Illinois.
Sometimes monitoring appointments can run behind. For other appointments, I was always seen in a timely manner. Also, FCI’s billing department is horrible. Always double check your statements to make sure things check out.
10
Doctor
Jennifer Hirshfeld-Cytron
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Fertility Centers of Illinois
Chicago/River North
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 30 - 31
1 IVF
PCOS
Income $100K - $199K
Teacher
2nd of 3 Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Doctor Hirshfeld did not stop until I had the correct diagnosis. She is a wealth of knowledge!! She was extremely detailed in all appointments and made me feel like I was top priority. I never walked out of an appointment confused. After years of going through infertility treatment at another clinic, I’m so glad I switched to Dr Hirshfeld...we are finally having a baby!...She truly cares about her patients and listens to all concerns. I never felt rushed.
Strengths [at Fertility Centers of Illinois]- prompt with appointment times, relaxed atmosphere, and friendly/caring staff. Easy parking at the River North and Tinley locations. Flexible with scheduling blood work and ultrasounds around work...I never felt confused on any of my testing done [with the nurses]. They are such a compassionate staff...Doctor Hirshfeld did not stop until I had the correct diagnosis. She is a wealth of knowledge!! She was extremely detailed in all appointments and made me feel like I was top priority.
How was your experience with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Doctor Hirshfeld did not stop until I had the correct diagnosis. She is a wealth of knowledge!! She was extremely detailed in all appointments and made me feel like I was top priority. I never walked out of an appointment confused. After years of going through infertility treatment at another clinic, I’m so glad I switched to Dr Hirshfeld at FCI- we are finally having a baby!
What's one piece of advice would you give a prospective patient of Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Don’t give up and have faith.
During treatment, were you treated like a number or a human with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
She truly cares about her patients and listens to all concerns. I never felt rushed.
Describe your experience with the nursing staff at Fertility Centers of Illinois.
I never felt confused on any of my testing done. They are such a compassionate staff.
Describe your experience with Fertility Centers of Illinois.
Strengths- prompt with appointment times, relaxed atmosphere, and friendly/caring staff. Easy parking at the River North and Tinley locations. Flexible with scheduling blood work and ultrasounds around work.
10
Doctor
Jennifer Hirshfeld-Cytron
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Centers of Illinois
Tinley Park
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017 - 2018, Unknown Success
NPS
5
NPS
8
Age 41 - 42
1 Fertility Medications
Diminished Ovarian Reserve
Poor Egg Quality
Income $50K - $99K
Architect
Only Doc Seen
Surrogacy With Other Docs
Doesn't Recommend
Neutral
Success w/ Doc Not sure
all i was told [by Dr. Jennifer E. Hirshfeld-Cytron] at the beginning was to take some vitamins...The doctor in not very available all the time all the communication is with the nurses...the doctors is not the most empathetic, i think she has so many patient that its like a baby factory to her. She is always in a rush to get you out of the office she is some what cold. She did give me the facts out cold...
there is always a lot of patients every day, the clinic [Fertility Centers of Illinois] is a very fast pace i think that they forgot that there helping people build a family. Everything in the clinic is very standardized its all like taking a number...[the nurse] she was great most of my questions were directed to her...all i was told at the beginning was to take some vitamins...the doctors [Dr. Jennifer E. Hirshfeld-Cytron] is not the most empathetic, i think she has so many patient that its like a baby factory to her. She is always in a rush to get you out of the office she is some what cold. She did give me the facts out cold
How was your experience with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
the doctors is not the most empathetic, i think she has so many patient that its like a baby factory to her. She is always in a rush to get you out of the office she is some what cold. She did give me the facts out cold
What's one piece of advice would you give a prospective patient of Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
be patient and have questions at the beginning
During treatment, were you treated like a number or a human with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
The doctor in not very available all the time all the communication is with the nurses
Describe the protocols Jennifer Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
all i was told at the beginning was to take some vitamins
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Jessica Gutow)
she was great most of my questions were directed to her.
Describe your experience with Fertility Centers of Illinois.
there is always a lot of patients every day, the clinic is a very fast pace i think that they forgot that there helping people build a family. Everything in the clinic is very standardized its all like taking a number.
Describe the costs associated with your care under Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois.
i have insurgence but i have a copay of $50 every visit, some times 3 to 4 visits a week
5
Doctor
Jennifer Hirshfeld-Cytron
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Explained risks
1 of 5
8
Clinic
Fertility Centers of Illinois
Chicago/River North
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unsuccessful
NPS
5
NPS
6
Age 32 - 33
1 IVF
PCOS
European
Business Executive
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr Jennifer Hirshfeld-Cytron] is very clinical and intelligent. Do not go to see her if you are looking for warm and fuzzy, she will be caring but in a matter of fact straightforward manner. And will not give hope, just statistics...I definitely felt rushed there [at FCI in Tinley Park], like they want to get you in and out quickly. But they did definitely personalize the treatment
I definitely felt rushed there [at FCI in Tinley Park], like they want to get you in and out quickly. But they did definitely personalize the treatment...Amy did not show as much compassion and time as Michelle. Michelle will take time to listen to your concerns and showed genuine care....She [Dr Jennifer Hirshfeld-Cytron] is very clinical and intelligent. Do not go to see her if you are looking for warm and fuzzy, she will be caring but in a matter of fact straightforward manner. And will not give hope, just statistics.
How was your experience with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
She is very clinical and intelligent. Do not go to see her if you are looking for warm and fuzzy, she will be caring but in a matter of fact straightforward manner. And will not give hope, just statistics.
What's one piece of advice would you give a prospective patient of Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Do not expect a lot of emotional coaching.
During treatment, were you treated like a number or a human with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
I definitely felt rushed there, like they want to get you in and out quickly. But they did definitely personalize the treatment
Describe the protocols Jennifer Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
Only transfering one embryo due to a bicornuate uterus. Going straight to IVF because of PCOS and bicornuate uterus.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Michelle)
Amy did not show as much compassion and time as Michelle. Michelle will take time to listen to your concerns and showed genuine care.
Describe your experience with Fertility Centers of Illinois.
They do personalize the treatment however it does have a very get in get out feeling. Revolving door of patients.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
They had convenient hours before work
Describe the costs associated with your care under Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois.
BlueCross covered quite a bit but it was still expensive for the average person. And freezing embryos cost $1,200. Not covered by insurance.
5
Doctor
Jennifer Hirshfeld-Cytron
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
6
Clinic
Fertility Centers of Illinois
Tinley Park
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
2016, Unknown Success
NPS
8
NPS
8
Age 41
1 IVF
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
Income $100K - $199K
2nd of 2 Docs
Neutral
Neutral
Success w/ Doc Not sure
Only saw the doctor [Dr. Jennifer Hirshfeld-Cytron] during the initial and end of treatment. She was nice and provided the information in a very tactical manner...She was a nice doctor; and very upfront about my specific treatment....Expect a very factual encounter...Overall it was an okay experience considering the circumstances. Most of the communication and treatment plan came from the nurses.....
The receptionist [at FCI - Tinley Park] was awesome (Rita) and so was the phlebotomist (Allison). Overall, I didn't wait long to see the doctors, phlebotomist or nurses; they ran like a well oiled machine...Most of the communication and treatment plan came from the nurses...She [the nurse] knows her stuff, but can take it for grant that patients know what she is referring too. She was very compassionate during my second treatment. Overall, really good nurse!
How was your experience with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Overall it was an okay experience considering the circumstances. Most of the communication and treatment plan came from the nurses. Only saw the doctor during the initial and end of treatment. She was nice and provided the information in a very tactical manner.
What's one piece of advice would you give a prospective patient of Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Expect a very factual encounter.
During treatment, were you treated like a number or a human with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
She was a nice doctor; and very upfront about my specific treatment.
Describe the protocols Jennifer Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
Don't remember. Second cycle micro-dose lupron
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Michelle)
She knows her stuff, but can take it for grant that patients know what she is referring too. She was very compassionate during my second treatment. Overall, really good nurse!
Describe your experience with Fertility Centers of Illinois.
The receptionist was awesome (Rita) and so was the phlebotomist (Allison). Overall, I didn't wait long to see the doctors, phlebotomist or nurses; they ran like a well oiled machine. I did overhear a nurse one time, telling the receptionist not put a patient to voicemail; it was a little off putting.
Describe the costs associated with your care under Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois.
Around $10,000 for a complete cycle
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Centers of Illinois.
I don't remember the specifics.
8
Doctor
Jennifer Hirshfeld-Cytron
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Fertility Centers of Illinois
Tinley Park
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Consult
NPS
5
NPS
6
Age 27
Anovulation
PCOS
Income $0 - $49K
Sales Representative
Only Doc Seen
IUI With Other Docs
IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
She [Dr. Hirshfeld-Cytron] is obviously well trained and cares for her patients bit it seemed she was almost too busy to deal with me. She seemed distracted which made me feel not so great when I was already feeling down about the situation...I was told to keep trying naturally and hopefully that will work. I told her that 16 months of trying and no luck I'd like to go further into why this is happening.
I was rushed by the staff every appointment I had [at Fertility Centers of Illinois]. I would have wanted more time spent and honestly a little more eye contact would have helped...The nurses seemed great. They were always in a rush which is not what you want when dealing with such a delicate situation...They had good organization but they were always over booked. Long waits, rushing through appointments. They were always nice to me and my husband.
How was your experience with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
She is obviously well trained and cares for her patients bit it seemed she was almost too busy to deal with me. She seemed distracted which made me feel not so great when I was already feeling down about the situation.
What's one piece of advice would you give a prospective patient of Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Have questions ready. It is easy to feel rushed and forget you wanted to ask something.
During treatment, were you treated like a number or a human with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
I was rushed by the staff every appointment I had. I would have wanted more time spent and honestly a little more eye contact would have helped.
Describe the protocols Jennifer Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
I was told to keep trying naturally and hopefully that will work. I told her that 16 months of trying and no luck I'd like to go further into why this is happening.
Describe your experience with the nursing staff at Fertility Centers of Illinois.
The nurses seemed great. They were always in a rush which is not what you want when dealing with such a delicate situation.
Describe your experience with Fertility Centers of Illinois.
They had good organization but they were always over booked. Long waits, rushing through appointments. They were always nice to me and my husband. I would still suggest going there as any help with trying to conceive is welcome.
5
Doctor
Jennifer Hirshfeld-Cytron
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
3 of 5
6
Clinic
Fertility Centers of Illinois
Tinley Park
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2015, Successful
NPS
9
NPS
9
Age 28 - 30
4 IUI
2 IVF
Anovulation
Income $50K - $99K
Lawyer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Hirshfeld-Cytron] was a busy lady but always made time for me when I needed her. She knew my name, what my husband did for work, and seemed to genuinely care about my concerns...She was a busy physician but very competent and always made time for her patients. I wish she would've explained my diagnosis more with me but she was always willing and able to answer questions. She was extremely smart. Very researched based and did her homework. She was aggressive with treatment (in a good way) and just wanted me to get pregnant...
The entire [Fertility Centers of Illinois - Tinley Park] clinic is successful because of the nurses. The nurses are the key. Ask them all the questions you want or need to ask. They are so amazing...
How was your experience with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
She was a busy physician but very competent and always made time for her patients. I wish she would've explained my diagnosis more with me but she was always willing and able to answer questions. She was extremely smart. Very researched based and did her homework. She was aggressive with treatment (in a good way) and just wanted me to get pregnant.
What's one piece of advice would you give a prospective patient of Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
The entire clinic is successful because of the nurses. The nurses are the key. Ask them all the questions you want or need to ask. They are so amazing.
During treatment, were you treated like a number or a human with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
She was a busy lady but always made time for me when I needed her. She knew my name, what my husband did for work, and seemed to genuinely care about my concerns.
9
Doctor
Jennifer Hirshfeld-Cytron
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Fertility Centers of Illinois
Tinley Park
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 31 - 32
2 IUI
1 IVF
PCOS
Ashkenazi Jewish
Income $200K - $499K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I would fully recommend Dr. Hirshfeld-Cytron to any patient. I love her no-nonsense, no sugar coating, real attitude towards conceiving. She gives you all of the information, including the risks. Her recommended courses of action are very conservative and are likely to lead to very positive results. She was very particular with the way she handled my medication prescriptions and was very careful to monitor and adjust where needed. My care felt very personal. I am so thankful to have had her as my doctor.
I love this clinic, but I think they are too crowded and allow for too many patients. Especially during Covid, I have felt like there are too many people in the room at the same time. I would recommend them being more selective for patients and having fewer patients...I would fully recommend Dr. Hirshfeld-Cytron to any patient. I love her no-nonsense, no sugar coating, real attitude towards conceiving. She gives you all of the information, including the risks. Her recommended courses of action are very conservative and are likely to lead to very positive results. She was very particular with the way she handled my medication prescriptions and was very careful to monitor and adjust where needed. My care felt very personal. I am so thankful to have had her as my doctor.
How was your experience with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
I would fully recommend Dr. Hirshfeld-Cytron to any patient. I love her no-nonsense, no sugar coating, real attitude towards conceiving. She gives you all of the information, including the risks. Her recommended courses of action are very conservative and are likely to lead to very positive results. She was very particular with the way she handled my medication prescriptions and was very careful to monitor and adjust where needed. My care felt very personal. I am so thankful to have had her as my doctor.
What's one piece of advice would you give a prospective patient of Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Don't be worried by the seeming lack of emotion when the doctor talks to you. She truly cares and takes her job very seriously.
During treatment, were you treated like a number or a human with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Dr. Hirschfeld did such a wonderful job in really providing me with specific personalized care. She answered every question I had promptly and always gave me the real answers that I needed to hear, not necessarily that i wanted to hear. I loved that she didn't sugar coat anything and "kept it real". It helped me manage my expectations.
Describe the protocols Jennifer Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
I'll share one in particular. During my retrieval process, she decided to trigger with HCG instead of lupron because of low estrogen numbers, despite me having PCOS and having a risk of OHSS. I did in fact end up with OHSS, but I also ended up with 14 beautiful high quality embryos that may not have made it otherwise. It was truly worth it.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Jen Brown)
I felt like Jen often had a little bit of a "fake" vibe. I couldn't tell if she actually cared for me at all, and that hurt. When I would talk to other nurses at FCI, they showed compassion. I felt like Jen lacked that compassion.
Describe your experience with Fertility Centers of Illinois.
I love this clinic, but I think they are too crowded and allow for too many patients. Especially during Covid, I have felt like there are too many people in the room at the same time. I would recommend them being more selective for patients and having fewer patients.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
10
Doctor
Jennifer Hirshfeld-Cytron
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Centers of Illinois
Chicago/River North
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
8
NPS
7
Age 45
East Asian
Income $200K - $499K
4th of 4 Docs
2 IUI With Other Docs
1 IVF With Other Docs
6 Embryo Freezing With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
We first met Dr. Hirshfeld was in the clinic waiting room for some testing, and she came out to greet her patients and led them into her office for appointment. We have never seen anything like that...she seemed cheerful, understanding , patient and attentive...[she] listen to your concerns and questions...
Just started the planning of next treatment cycle, so far the communication is going well, nurses are responsive...However, sometimes it is difficult to get a hold of nurse or someone when you have a question. [Fertility Centers of Illinois] Has a few locations in Chicago and suburb area, some procedures can only be conducted in downtown locations over the holidays/weekends.
How was your experience with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
We first met Dr. Hirshfeld was in the clinic waiting room for some testing, and she came out to greet her patients and led them into her office for appointment. We have never seen anything like that. We asked the staffs there about the Dr., the nurse gave high regards to Dr. Hirshfeld, and we scheduled an appointment right away. We had a consultation call with Dr. Hirsheld, she seemed cheerful, understanding , patient and attentive. We are moving forward with a new treatment cycle with her.
What's one piece of advice would you give a prospective patient of Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Meet with her
During treatment, were you treated like a number or a human with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Like a human, Dr greet you in the waiting room and listen to your concerns and questions
Describe the protocols Jennifer Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
Will start the treatment in next cycle
Describe your experience with your nurse at Fertility Centers of Illinois.
Just started the planning of next treatment cycle, so far the communication is going well, nurses are responsive.
Describe your experience with Fertility Centers of Illinois.
It seems that all the doctors there are very qualified. However, sometimes it is difficult to get a hold of nurse or someone when you have a question. Has a few locations in Chicago and suburb area, some procedures can only be conducted in downtown locations over the holidays/weekends.
8
Doctor
Jennifer Hirshfeld-Cytron
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
Fertility Centers of Illinois
Highland Park
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
6
NPS
7
Age 31
Tubal Blockage
Recurrent Pregnancy Loss
European
Income $0 - $49K
Only Doc Seen
Fertility Medications With Other Docs
Doesn't Recommend
Neutral
Unsuccessful
She [Dr. Jennifer Hirshfeld-Cytron] performed an ultrasound to check for blocked tubes and once she found a blockage she referred me to a surgeon...Not super friendly...She is very knowledgeable and I didn’t feel rushed in her office and she always took the time to answer my questions. She wasn’t very warm or overly friendly. I felt like she knew what she was doing but she misdiagnosed my case.
Short wait time every time I came in [to Fertility Centers of Illinois]. Easy to make an appointment. The receptionist was very helpful with insurance information and explaining my benefits and what I would pay for services. The phlebotomist was great...Amy [nurse] was very organized and very friendly. She was easy to talk to and easy to get ahold of when I called the office. She explained everything in detail and went over all of the paperwork I was getting sent home with very thoroughly.
How was your experience with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
She is very knowledgeable and I didn’t feel rushed in her office and she always took the time to answer my questions. She wasn’t very warm or overly friendly. I felt like she knew what she was doing but she misdiagnosed my case.
What's one piece of advice would you give a prospective patient of Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
None
During treatment, were you treated like a number or a human with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Not super friendly
Describe the protocols Jennifer Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
She performed an ultrasound to check for blocked tubes and once she found a blockage she referred me to a surgeon
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Amy)
Amy was very organized and very friendly. She was easy to talk to and easy to get ahold of when I called the office. She explained everything in detail and went over all of the paperwork I was getting sent home with very thoroughly.
Describe your experience with Fertility Centers of Illinois.
Short wait time every time I came in. Easy to make an appointment. The receptionist was very helpful with insurance information and explaining my benefits and what I would pay for services. The phlebotomist was great.
Describe the costs associated with your care under Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois.
I had already met my deductible for the year and my max out of pocket so seeing her and all procedures were free to me.
Describe Jennifer Hirshfeld-Cytron's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
None
6
Doctor
Jennifer Hirshfeld-Cytron
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
7
Clinic
Fertility Centers of Illinois
Tinley Park
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2017, Unsuccessful
NPS
5
NPS
4
Age 35
Endometriosis
Unexplained
Income $0 - $49K
3rd of 3 Docs
7 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I thought she [Dr. Jennifer E. Hirshfeld-Cytron] was nice, but felt like after treatment was started, she just passed me on. I only met with her a couple times. My options were limited. At times, I felt it was more about the money. I hope it was just my situation that is why I felt this way. ... I had IUI’s with injections . ... Fight for what you want and stay strong.
I felt that they [Fertility Centers of Illinois - Tinley Park] were more concerned with collecting my fee than showing compassion. They actually put me in collections even though I was making payments and was almost paid off. The woman from billing was very rude and condescending. ... [nurse] She was very kind and helpful. ... [cost of treatment] 5,000
How was your experience with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
I thought she was nice, but felt like after treatment was started, she just passed me on. I only met with her a couple times. My options were limited. At times, I felt it was more about the money. I hope it was just my situation that is why I felt this way.
What's one piece of advice would you give a prospective patient of Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Fight for what you want and stay strong.
During treatment, were you treated like a number or a human with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
It was an okay experience.
Describe the protocols Jennifer Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
I had IUI’s with injections .
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Michelle)
She was very kind and helpful.
Describe your experience with Fertility Centers of Illinois.
I felt that they were more concerned with collecting my fee than showing compassion. They actually put me in collections even though I was making payments and was almost paid off. The woman from billing was very rude and condescending.
Describe the costs associated with your care under Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois.
5,000
5
Doctor
Jennifer Hirshfeld-Cytron
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
4
Clinic
Fertility Centers of Illinois
Tinley Park
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
9
NPS
9
Age 29 - 30
1 IVF
Endometriosis
Male Factor
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Hirshfeld said that they prefer to do single embryo transfers unless the female is over a certain age or has recurrent pregnancy loss...always made time to go over every detail of our IVF cycle and answer our long list of questions. She is very intelligent and honest, while also being compassionate and empathetic to our situation...The only thing I feel wasn't fully communicated was the possibility that our fertilization results may be lower than average due to my husband's azoospermia. So when we got a very disappointing fertilization report following a successful egg retrieval, we were shocked and very upset.
The clinic [Fertility Centers of Illinois is] very big and usually busy, but I always felt like the staff was very attentive and we were never rushed...The nurses at FCI are incredible. They are all so kind and take the time to answer any questions you have. The only downsides I experienced were inconsistency with using the online portal to communicate protocol updates and the size of the nursing staff.
How was your experience with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
My husband and I came to Dr. Hirshfeld after 9 months of TTC. In the past, I have felt dismissed by doctors regarding my infertility concerns, many of them believing that we had nothing to worry about because we were young and had been trying for less than a year. However, Dr. Hirshfeld took our concerns seriously and wanted to do everything possible to find answers. She took a very detailed history of both of us and explained our next steps. When we discovered that the reason we were not conceiving was azoospermia, she immediately referred us to an incredible urologist, who ended up performing a sperm retrieval operation. From there, Dr. Hirshfeld recommended we go straight to IVF and went over every detail of the process. The only thing I feel wasn't fully communicated was the possibility that our fertilization results may be lower than average due to my husband's azoospermia. So when we got a very disappointing fertilization report following a successful egg retrieval, we were shocked and very upset. After our first cycle ended with no viable embryos, we met with Dr. Hirshfeld to go over what happened and how to move forward. Before we could go into how disappointed we were about the failed cycle and the dozens of questions we had, Dr. Hirshfeld stated that she knew this was not the result we were hoping for but that there were concrete things we could do differently to get a better result next cycle. She explained that low fertilization is common following a sperm retrieval and was honest about that not being something we could change. However, she could make changes to my medication protocol in hopes of obtaining more mature eggs to fertilize. She also recommended a fresh transfer instead of the frozen transfer we originally planned to do. She explained that the clinic had seen higher success rates with fresh transfers and the possible reasons for this, but stated that the decision was of course ultimately up to us. She answered many of the questions we had before we even asked them, and remained very hopeful despite the disappointing results of our first cycle. She answered the remaining questions we had very clearly and thoughtfully and we left feeling very hopeful about our next IVF cycle. Dr. Hirshfeld is extremely intelligent and always takes the time during appointments to go over everything. She is positive and optimistic, while also being honest about the situation and chances of success. She also remembers details about our personal lives, like what we do for work, and always asks us how things are going, making us feel like more than just a number.
What's one piece of advice would you give a prospective patient of Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Ask any and all questions you have. Dr. Hirshfeld always takes the time to give very clear and thoughtful answers. While she is very kind, don't expect a lot of hand holding. Her intelligence and thoroughness is what makes her comforting, not hand holding.
During treatment, were you treated like a number or a human with Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois?
Dr. Hirshfeld always made time to go over every detail of our IVF cycle and answer our long list of questions. She is very intelligent and honest, while also being compassionate and empathetic to our situation. The clinic is very big and usually busy, but I always felt like the staff was very attentive and we were never rushed.
Describe the protocols Jennifer Hirshfeld-Cytron used in your cycles at Fertility Centers of Illinois and their degree of success.
Dr. Hirshfeld put me on the most basic protocol, since all of my initial bloodwork and ultrasounds looked good. However, during stimulation, my left ovary was much more active than my right, which struggled to keep up. She kept me at a pretty low dose of medications since my left ovary was responding well and I had a good number of follicles. But my follicles grew at different rates, leaving only a small number within the preferred range. So while they were able to retrieve 17 eggs, only 8 of those were mature and because of my husband's azoospermia, only 3 fertilized. On day 5 we only had 1 blastocyst and unfortunately it was genetically abnormal so we did not do a transfer. Dr. Hirshfeld plans on changing my protocol next cycle so that my follicles grow more evenly and we get a higher number of mature eggs. She is adding birth control and Lupron to accomplish this, which I did not take during my first cycle. The way she described it, there are different types of protocols, and they can choose one based on initial tests but they don't really know which is the best for you until you do a complete round and see the results. Now that we saw how I responded the first time around, she can better choose a protocol to give us better results. This is exactly why they say IVF is the most expensive science experiment!
Describe your experience with the nursing staff at Fertility Centers of Illinois.
The nurses at FCI are incredible. They are all so kind and take the time to answer any questions you have. The only downsides I experienced were inconsistency with using the online portal to communicate protocol updates and the size of the nursing staff. The online portal is great when you need to ask a question regarding treatment and the nurses are always quick to respond. However, they used the portal to post my medication schedule at the beginning of my cycle but then stopped using it later on in my cycle. It was not a big deal because they call you every day with the information you need, but it would be great if the information was also consistently posted on the portal through the whole cycle, just in case I failed to write something down from the phone call. Also, you rarely talk to the same person twice, as the nursing staff is pretty big. Again, not a big deal since they are all incredible, but it made it more difficult to establish a deeper relationship with the nurses.
Describe your experience with Fertility Centers of Illinois.
FCI River North is a beautiful facility with a very friendly staff. All of the doctors and nurses are great. It is usually very busy but the wait times are never long and I never feel like just a number. Your doctor may not be the one doing the actual procedures, like egg retrievals and transfers (it will be whoever the doctor on duty is). But as mentioned, they are all great, just something to be prepared for! Also, they don't always use the online portal consistently when it comes to posting treatment updates, but they are very responsive if you ever have a question and always call to communicate any updates or important information.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
The monitoring appointments are very efficient and convenient. The appointments are usually in the morning, with times early enough so that it didn't interfere with my work schedule (I believe they start as early as 6:15 but I usually went in between 7 and 8). They were typically very quick, with the exception of one very busy Sunday where I waited longer than normal. All of the ultrasound techs and nurses are fantastic and very friendly.
Describe the costs associated with your care under Jennifer Hirshfeld-Cytron at Fertility Centers of Illinois.
Our insurance covered egg retrieval, fertilization, and transfer. We paid out of pocket for embryo biopsy ($1200), genetic testing ($300 for one embryo), embryo freezing ($1500), medications ($5000) and storage of my husband's sperm from his retrieval ($500 per year). We also paid smaller bills here and there for bloodwork and ultrasounds, a few hundred dollars approximately.
Describe Jennifer Hirshfeld-Cytron's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Hirshfeld said that they prefer to do single embryo transfers unless the female is over a certain age or has recurrent pregnancy loss. We do not fall into these categories and prefer single embryo transfers ourselves so we did not push for more information.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Centers of Illinois.
When the nurse called to go over how to prepare for my egg retrieval, she started explaining how my husband should be prepared to give his sperm sample that same day. However, my husband had a sperm retrieval so the clinic already had his sample frozen. Once I reminded her of this she saw it on the chart and it was fine, but I was a little surprised she did not notice this sooner since they have to thaw the sample before the retrieval. Also, they called all of the stimulation medication into the specialty pharmacy correctly but forgot to call in the birth control to my regular pharmacy. They took care of it immediately after I brought this up but I was glad I caught it before my cycle started.
9
Doctor
Jennifer Hirshfeld-Cytron
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Fertility Centers of Illinois
Chicago/River North
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5