Jennifer Eaton

Duke Fertility Center

Available Lines of Communication

Doctor, Nurse available by email
Doctor email
Nurse email
Nurse available by direct line
Direct line to nurse
Not available by cell phone
Not available by personal cell phone
Medical SchoolColumbia
ResidencyBeth Israel Boston
FellowshipNorthwestern
Durham
5704 Fayetteville Road
Durham, NC 27713
919-572-4673
On a scale from 0-10, how likely are you to recommend Jennifer Eaton to a friend?
Strongly recommend: 41%Neutral: 22%Don't recommend: 37%7.4
12 assessments
  • 41% Strongly recommend (9-10)
  • 22% Neutral (7-8)
  • 37% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
8
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
Poor communication
Excellent communication
8.6
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
Rarely saw at appts.
Always saw at appts.
6.6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
Poor response time
Excellent response time
Poor
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

On a scale from 0-10, how likely are you to recommend Duke Fertility Center to a friend?
Strongly recommend: 38%Neutral: 25%Don't recommend: 37%6.4
32 assessments
  • 38% Strongly recommend (9-10)
  • 25% Neutral (7-8)
  • 37% Don't recommend (0-6)
12 assessments
10
Age
32 - 38
Treated
2013 - 2019
Success with this Doc
Yes
Treatment
8 IUI, 3 IVF, Donor Sperm
Diagnosis
Other, Unexplained
10
Dr.Eaton truly loves her job as a reproductive endocrinologist. She works tirelessly to make sure her patients are heard, taken care of and respected, even by her own staff. Through all of the ups and downs of the infertility journey, I always felt like I had her in my corner to help me pick the best option for me, my spouse and our plans to be parents.... Dr. Eaton has great bedside manner. She truly gets to know her patients, their wants and desires and works with you to come up with a plan that meets all of your needs and comfort levels.
+ Read more
Age
32 - 38
Treated
2013 - 2019
Success with this Doc
Yes
Race
Black or African-American
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
8 IUI, 3 IVF, Donor Sperm
Diagnosis
Other, Unexplained
10
How was your experience with Jennifer Eaton at Duke Fertility Center?
Dr.Eaton truly loves her job as a reproductive endocrinologist. She works tirelessly to make sure her patients are heard, taken care of and respected, even by her own staff. Through all of the ups and downs of the infertility journey, I always felt like I had her in my corner to help me pick the best option for me, my spouse and our plans to be parents.
What's one piece of advice would you give a prospective patient of Jennifer Eaton at Duke Fertility Center?
She has high expectations of her patients, staff and self.
During treatment, were you treated like a number or a human with Jennifer Eaton at Duke Fertility Center?
Dr. Eaton has great bedside manner. She truly gets to know her patients, their wants and desires and works with you to come up with a plan that meets all of your needs and comfort levels.
Describe the protocols Jennifer Eaton used in your cycles at Duke Fertility Center and their degree of success.
We were introduced to Dr. Eaton after for failed unmedicated IUIs. Since I did not have any noted health issues, she recommend that we try medicated IUIs. The medication worked great, but the fellows who performed the IUIs could not navigate my spec fix and most likely the sperm never made it to the corrrct location. After 4 unsuccessful medicated IUIs, we decided to proceed with IVF. The protocol was birth control for ~22 days to suppress ovulation, stimulation medications to include Gonal F and Menopur. The doses given were high and caused me to stimulate too quickly. 15 eggs were retrieved after a week of stimulations. 8 eggs were mature, 4 fertilized and 3 made it to day 5. We transferred two fresh embryos, which resulted in a negative pregnancy test. After the difficulty with passing my cervix, Dr. Eaton wanted to only proceed with frozen transfers so that she could be the one to perform the transfer rather than the RE On call that day. We then transferred the remaining frozen embryo which also resulted in a negative pregnancy test. We then proceed per another IVF cycle. Repeated the birth control for ~22 days, but lower the dose of Gonal F and Menopur stimulation meds. Dr. Eaton pushed my body to 10 days, which resulted in borderline OHSS estradiol levels, so we did a freeze all. We retrieved 15 eggs, 14 mature, 13 fertilized and 8 made it to day 5. We transferred 2 eggs first which ended in a negative pregnancy test. Transferred two more, negative test. Transferred one more, positive pregnancy test and early miscarriage/chemical. Dr.Eaton found this to be promising as I finally got pregnant. We then decided to proceed to IVF Cycle#3, same protocol as IVF cycle #2, but do PGS testing. We retrieved 23 eggs, 15 mature, 13 fertilized, 12 made it to day 3, 2 made it to day 5, one was normal and one abnormal. We transferred the normal and remaining embryo from IVF cycle 2. We had a positive pregnancy test, a healthy 41 week pregnancy and a healthy baby boy born via c-section. We are now discussing steps for IVF cycle #4 for baby #2.
Describe your experience with the nursing staff.
In the 5 years we were at the clinic, we had a lot of turn over. There were so great nurses but due to leadership (which has since changed) at the clinic a lot of them did not stay long.
Describe your experience with Duke Fertility Center.
As an entity of Duke University, we had high expectations for the clinic. They were not met as the front desk staff, nurses and finance staff were unprofessional, not compassionate of patients, and unorganized. We made a serious of complaints over the years to leadership of the clinic and our own RE, Dr. Eaton. Our Dr. agreed with a lot of the complaints we had. At times we had considered leaving but stayed because we loved our doctor, Dr. Eaton. After being away from the clinic after getting pregnant and having our son, we now know that there has been a number of changes that seem to be improving the clinic.
Describe the costs associated with your care under Jennifer Eaton at Duke Fertility Center.
For my first thre cycles as a Duke employee, I received a discount. My fourth upcoming cycle is no longer eligible for employee benefits do it will be $20k for IVF retrieval, ICSI, PGS testing, medications and one transfer.
What specific things went wrong at Duke Fertility Center?
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
10
Doctor
Jennifer Eaton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Duke Fertility Center
Durham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
36 - 39
Treated
2016 - 2019
Success with this Doc
?
Treatment
5 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
She [Dr. Eaton] is a great doctor and I feel very respected by her. She is warm and compassionate while also being direct and honest. She has a good sense of humor, she provides a lot of hope and optimism ... I’ve had several doctors perform procedures and I had honestly less Pain after she performs the procedure than others. Sometimes it is hard to get an appointment with her in a timely manner. Overall, I highly recommend her.
+ Read more
Age
36 - 39
Treated
2016 - 2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
How was your experience with Jennifer Eaton at Duke Fertility Center?
She is a great doctor and I feel very respected by her. She is warm and compassionate while also being direct and honest. She has a good sense of humor, she provides a lot of hope and optimism, and she has a great sense of humor. I’ve had several doctors perform procedures and I had honestly less Pain after she performs the procedure than others. Sometimes it is hard to get an appointment with her in a timely manner. Overall, I highly recommend her.
What's one piece of advice would you give a prospective patient of Jennifer Eaton at Duke Fertility Center?
You can trust her to be honest. She does follow pretty standard treatment protocols, so if you are looking for someone with an alternative approach, it might not be her. But she is very very grounded in research, and can quote the latest research findings for you.
During treatment, were you treated like a number or a human with Jennifer Eaton at Duke Fertility Center?
She is warm, a sense of humor, always greets me with a hug, compassionate after loss, positive and hopeful, always leaves lots of time for questions, direct and clear about medical information and expectations.
Describe the protocols Jennifer Eaton used in your cycles at Duke Fertility Center and their degree of success.
We used the same approach in all five cycles. She was happy with the results, so we repeated to the same strategy every time. My issue was not egg quantity, and our embryos tend to live for five days, but with PGS it turns out we have lots of chromosomal issues. Each round was about 8-11 days of stimulation with 75 menopur and 150 gonal F. We did a natural FET transfer with estradiol patches for 4 weeks and acrimony vaginal progesterone. At 6 weeks we had a heart beat, at 7 nothing. Next transfer she recommends switching to IM progesterone in oil due to recent published study.
Describe your experience with the nursing staff.
I get hugs every time I come to the clinic from several different nurses. They have been warm and attentive. When I miscarried, two came into the room to give me hugs who were not even assigned to my case that day. Very kind and competent.
Describe your experience with Duke Fertility Center.
It can be a pain to get somebody on the phone in a timely manner. I’m often on hold for up to a half an hour on the phone. This is certainly not ideal. Once I’m there I feel they are organized and attentive, so I’m not sure what’s up with the phone issue. I truly feel very cared for and I think all my providers have been very competent. Duke is very protocol driven though, so if you’re interested in a clinic that Experiments with untested but promising new alternative modalities, this is not the place for you. But they make choices that seem very solid and research driven. Over all I have found them to be extremely compassionate, caring, and person centered.
Describe Jennifer Eaton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Duke Fertility Center.
My doc Only allows a single transfer at a time for me because they are five day old blastocysts and PGS normal. I have not challenge this recommendation.
10
Doctor
Jennifer Eaton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Duke Fertility Center
Durham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Jennifer Eaton at Duke Fertility Center.

5
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
No
Treatment
4 IUI, 1 IVF, Donor Sperm
Diagnosis
5
Dr. Eaton was pleasant and knowledgeable. I wish she and not a fellow would perform the IUI’s... I was surprised that some things weren’t covered, outside of my questions at the end. (Like at the end of the day, what is our liklihood of bringing home a baby using IUI vs. IVF or how does my weight impact these numbers?)... . Each cycle was about the same. Med doses didn’t change as we continued doing IUI’s. For IVF, we learned that we didn’t stimulate long enough, and many of my eggs were not mature. I did one more IUI after this, and I didn’t feel like that was taken into consideration during the IUI.
+ Read more
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
No
Race
Ashkenazi Jewish
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF, Donor Sperm
Diagnosis
5
How was your experience with Jennifer Eaton at Duke Fertility Center?
Dr. Eaton was pleasant and knowledgeable. I wish she and not a fellow would perform the IUI’s. I felt safe and comfortable in her care, but I didn’t feel like things were tailored to us as much as they could have been.
What's one piece of advice would you give a prospective patient of Jennifer Eaton at Duke Fertility Center?
I would say to come with a list of questions. In our meetings, I was surprised that some things weren’t covered, outside of my questions at the end. (Like at the end of the day, what is our liklihood of bringing home a baby using IUI vs. IVF or how does my weight impact these numbers?)
During treatment, were you treated like a number or a human with Jennifer Eaton at Duke Fertility Center?
When asking questions, I felt like the responses were not tailored to me, but rather what the “data” said. Even though I noted how our situation might be different, it felt like they were just following a protocol that they wouldn’t move away from.
Describe the protocols Jennifer Eaton used in your cycles at Duke Fertility Center and their degree of success.
For IUI, I started with clomid, which gave me horrible side effects - so I switched to letrozole for the rest of my IUI cycles. Each cycle was about the same. Med doses didn’t change as we continued doing IUI’s. For IVF, we learned that we didn’t stimulate long enough, and many of my eggs were not mature. I did one more IUI after this, and I didn’t feel like that was taken into consideration during the IUI.
Describe your experience with the nursing staff.
The nursing staff was helpful in that they explained things well (like how to use the medications, etc.), and would call back in a timely manner. However, I felt like when they called to deliver bad news, it was always really uncomfortable and awkward (like saying “your results came back and you’re not pregnant” with an upbeat attitude.)
Describe your experience with Duke Fertility Center.
The providers are well educated and follow a strict protocol. I felt like it was still important for me to come with my own questions and to see if there was any flexibility or more clarity. Befriend the financial care counselors, they are super helpful!
Describe your experience with your monitoring appointments at Duke Fertility Center.
Monitoring appointments were smooth, but always done by different providers.
Describe the costs associated with your care under Jennifer Eaton at Duke Fertility Center.
I am a Duke Employee with set pricing for going to a Duke fertility clinic.
Describe Jennifer Eaton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Duke Fertility Center.
She refused to do a multiple embryo transfer.
What specific things went wrong at Duke Fertility Center?
  • Lost results
  • Provided conflicting information
5
Doctor
Jennifer Eaton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Duke Fertility Center
Durham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Verified

This patient has provided documentation of treatment at this clinic.

5
Age
41 - 42
Treated
2016 - 2017
Success with this Doc
?
Treatment
3 IUI, 2 IVF, Donor Sperm
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality, Unexplained
5
Dr. Eaton is very straight-forward and patient and willing to explain all of the medical information clearly and in detail. She presented us with options, listened to our concerns, didn't pressure us into treatments but was clear about what she felt was the most likely to work. That said, I had a few occasions where I felt like I would have liked a more compassionate response from her... Because Duke is a teaching hospital, I see the fellows more often than I see Dr. Eaton. And my retrievals and transfers have been done by various doctors in the practice, although Dr. Eaton manages my care.
+ Read more
Age
41 - 42
Treated
2016 - 2017
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 2 IVF, Donor Sperm
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality, Unexplained
5
How was your experience with Jennifer Eaton at Duke Fertility Center?
Dr. Eaton is very straight-forward and patient and willing to explain all of the medical information clearly and in detail. She presented us with options, listened to our concerns, didn't pressure us into treatments but was clear about what she felt was the most likely to work. That said, I had a few occasions where I felt like I would have liked a more compassionate response from her, especially when it came to missed cycles due to clinic issues.
What's one piece of advice would you give a prospective patient of Jennifer Eaton at Duke Fertility Center?
I'm not sure.
During treatment, were you treated like a number or a human with Jennifer Eaton at Duke Fertility Center?
Because Duke is a teaching hospital, I see the fellows more often than I see Dr. Eaton. And my retrievals and transfers have been done by various doctors in the practice, although Dr. Eaton manages my care. The fellows are generally warmer and more friendly than the doctors, and since this process is extremely stressful, expensive, and emotional, I don't always feel like Dr. Eaton is sensitive to that as much as I'd like her to be. However, I also feel like I've received good care from her medically. The other difficulty of this clinic is that it is very busy, and the patient really needs to be on top of their own care or it's easy to miss cycles because you don't have all your paperwork, labs, meds, etc. in order. The clinic does not give patients enough support with that.
Describe the protocols Jennifer Eaton used in your cycles at Duke Fertility Center and their degree of success.
I had previously undergone letrazole+trigger shot IUI for about 6 cycles with an OBGYN, so when I started seeing Dr. Eaton, she recommended trying min stim (150 menopur) IUI. We did that for about 3 cycles (she recommended going to IVF sooner, but for scheduling and financial reasons, we had to put that off). Then moved to IVF. The first IVF, I started with 300 gonal f/150 menopur and after 5 days, increased to 375 gonal f/150 menopur. I think retrieval was on day 11ish. They got 18 eggs, about half fertilized, and 5 made it to day 3. 2 of those were low quality, so Dr. Eaton transferred all 5 eggs (rationale was that the 2 low quality would not survive freezing so choice was to transfer to dispose of them). Resulted in a chemical pregnancy. I am doing the second IVF cycle now. Started with 375 gonal f/150 menopur and then reduced to 300 gonal f/150 menopur on day 5. similar timing for retrieval. This time, they got 12 eggs (but more were mature than 1st IVF), 6 fertilized and grew to day 3. Transferred 3 and froze 3. I saw Dr. Price at the transfer, so we talked through options for how many to transfer vs. freeze. This seemed like the best approach to both me and Dr. Price. Waiting for result of transfer now.
Describe your experience with your nurse at Duke Fertility Center. (Assigned nurse: I've worked with several nurses, but the IVF team has one person who primarily manages those patients)
In general, I feel the nursing staff are compassionate, and helpful. I've been able to call the nursing lines during IVF and IUI and get answers to my questions within a reasonable amount of time. The one thing that I wish they would do better is to be more organized in telling patients all of the things that they need to have in place before starting cycles. Between resigning consent forms, tests, ordering meds, and having donor shipment forms signed, it seems like every cycle there is something missing that results in a stressful period of running to the clinic to sign forms that i didn't know I was missing. I've also missed several cycles due to issues with not having documents ready, meds ordered in time (because I wasn't told when I needed them and didn't know enough to proactively manage the clinic staff), or because the clinic had blacked out dates for IVF but didn't communicate this with patients until I was about to start a new cycle. That has been very frustrating.
Describe your experience with Duke Fertility Center.
This clinic practices evidence based medicine and overall, i think they provide quality care. The front desk staff are great. The fellows are great, especially Dr. Acharya and Dr. Keyhan. However, the clinic weaknesses are related to being very busy, impersonal, seeming to have high turnover of nursing staff, and not assisting patients enough with coordination of care leading up to cycles. I've also had many issues with billing problems and insurance not being billed properly, so I have to micromanage that as well.
Describe the costs associated with your care under Jennifer Eaton at Duke Fertility Center.
IUI meds plus treatment (with insurance) cost about $4000-5000 per cycle, I think. IVF meds cost about $6000 and cycle with my insurance cost $4800. Although, I spent the past 3 months fighting with Duke Medicine over a $15000 bill for IVF because my insurance was improperly registered in their system, and my claims were being rejected.
Describe Jennifer Eaton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Duke Fertility Center.
Dr. Eaton recommended transferring 3 embryos prior to starting IVf, due to my age and the fact that I was okay doing selective reduction. That said, I was a little nervous about the 5 embryo transfer, but I trusted that Dr. Eaton is conservative and doesn't have a high multiples rate, so she was advising us well.
What specific things went wrong at Duke Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to convey critical information
5
Doctor
Jennifer Eaton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Duke Fertility Center
Durham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with Jennifer Eaton at Duke Fertility Center.

6
Age
38
Treated
2015
Success with this Doc
Yes
Treatment
Diagnosis
Endometriosis, Tubal Blockage
6
Her [Dr. Jennifer Eaton] strengths are very organized and thorough. She knows exactly what should be the next steps as it relates to you...Her weaknesses is not having empathy when they are trying to decide best options along with financing IVF...I always felt she cared during the stages of possibly going to IVF. However, as time past along, my husband and I were speaking about our options, how to possibly fund it, and whether this was the best plan of action. When I called and emailed her about a more affordable option of IVF, my call nor email was not responded to. Therefore, I felt as if she was not showing any empathy to our needs and wanting to know if this would be an option for us versus traveling to the doctor's office and paying another co-pay for a five minute conversation.
+ Read more
Age
38
Treated
2015
Success with this Doc
Yes
Race
Black or African-American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
Diagnosis
Endometriosis, Tubal Blockage
6
How was your experience with Jennifer Eaton at Duke Fertility Center?
Her strengths are very organized and thorough. She knows exactly what should be the next steps as it relates to you. However, if patients have additional questions or concerns, I feel a return email should happen versus the patient coming in each time there is a question especially if University of Southern California is doing research on a cheaper option that your clinic offers. Her weaknesses is not having empathy when they are trying to decide best options along with financing IVF.
What's one piece of advice would you give a prospective patient of Jennifer Eaton at Duke Fertility Center?
Respond to emails and voicemails.
During treatment, were you treated like a number or a human with Jennifer Eaton at Duke Fertility Center?
I always felt she cared during the stages of possibly going to IVF. However, as time past along, my husband and I were speaking about our options, how to possibly fund it, and whether this was the best plan of action. When I called and emailed her about a more affordable option of IVF, my call nor email was not responded to. Therefore, I felt as if she was not showing any empathy to our needs and wanting to know if this would be an option for us versus traveling to the doctor's office and paying another co-pay for a five minute conversation.
Describe the protocols Jennifer Eaton used in your cycles at Duke Fertility Center and their degree of success.
After removing my right Fallopian tube based on complete blockage and inflammation, she determined that I had chronic endometriosis. Therefore, she recommended Lupron Depot to reduce the endometriosis and begin the fertility process with injections and IVF.
Describe your experience with the nursing staff.
They were very nice...I didn't have to work with them that much other than walking me to the room, collecting blood, etc.
Describe your experience with Duke Fertility Center.
The clinic strengths are very high as I felt they knew exactly what they were doing during my treatment. They're weaknesses were just moving me around so quickly that I felt there was not enough time to ask questions without feeling as if they were going to be bothered by another question. Also, sometimes I did not know what to ask or what are other options that could be cheaper.
Describe the costs associated with your care under Jennifer Eaton at Duke Fertility Center.
Over 10, 000 since I had to have a surgery.
Describe Jennifer Eaton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Duke Fertility Center.
I do not remember.
What specific things went wrong at Duke Fertility Center?
  • Lost appointments
  • Failed to send your chart to another clinic
6
Doctor
Jennifer Eaton
Communication
Compassion
Frequency seen during appointments
8
Clinic
Duke Fertility Center
Durham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
3
Age
31 - 32
Treated
2016 - 2017
Success with this Doc
No
Treatment
2 Fertility Medications
Diagnosis
Anovulation, Male Factor, PCOS
3
Do your research on what testing is done at other clinics to diagnose infertility causes and be sure she [Dr. Eaton] orders them... My husband had poor SA results and I feel like it was dismissed without being addressed, she did not order another SA to confirm the poor result, nor refer him to a urologist. Feel like the plan is dead in the water until we give up and go on to IVF...I feel like she had a plan in mind five minutes into our first appointment and did not defer from the course.
+ Read more
Age
31 - 32
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Fertility Medications
Diagnosis
Anovulation, Male Factor, PCOS
3
How was your experience with Jennifer Eaton at Duke Fertility Center?
I feel like she had a plan in mind five minutes into our first appointment and did not defer from the course. She skips certain testing done at other clinics that is vital for information in diagnosing causes of infertility. My husband had poor SA results and I feel like it was dismissed without being addressed, she did not order another SA to confirm the poor result, nor refer him to a urologist. Feel like the plan is dead in the water until we give up and go on to IVF.
What's one piece of advice would you give a prospective patient of Jennifer Eaton at Duke Fertility Center?
Do your research on what testing is done at other clinics to diagnose infertility causes and be sure she orders them.
During treatment, were you treated like a number or a human with Jennifer Eaton at Duke Fertility Center?
Jennifer Eaton has a great bedside manner.
Describe the protocols Jennifer Eaton used in your cycles at Duke Fertility Center and their degree of success.
2.5mg Letrozole with Ovidrel trigger
Describe your experience with the nursing staff.
Nursing staff is ok. They are quick at getting people seen. Had a bad experience with a nurse doing phlebotomy - she prematurely ripped out the butterfly and stuck me in the finger with the needle, then had to poke me again for blood. Left bruising all over my arm.
Describe your experience with Duke Fertility Center.
The clinic is quick about seeing patients, but I feel like they cut corners in diagnosing causes of infertility. They don't care about the cause. They just get you on a standard plan of medicated cycles until eventually getting to IVF. I feel as if it is a "one-size-fits-all" plan of care.
Describe the costs associated with your care under Jennifer Eaton at Duke Fertility Center.
So far I've only had to pay $40 copays at appointments.
What specific things went wrong at Duke Fertility Center?
  • Provided conflicting information
3
Doctor
Jennifer Eaton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Duke Fertility Center
Durham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Ask a Question

Ask this reviewer a question about their experience with Jennifer Eaton at Duke Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

8
Age
29
Treated
2019
Success with this Doc
?
Treatment
6 Fertility Medications
Diagnosis
Anovulation, Tubal Blockage, Unexplained
8
I really like Dr. Eaton! Only downside was she didn’t spend much time with me. I liked how she asked me what treatment plan i’d prefer before setting one up herself. She seemed optimistic which helps me also feel optimistic...The HSG resulted in a total tubal blockage on the right and some sort of spasm on the left. She thinks I do have atleast one good tube so she’s given me clomid and ovidrel next cycle to help. I previously saw an OBGYN who prescribed me 6 cycles of clomid with no results.
+ Read more
Age
29
Treated
2019
Success with this Doc
?
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
6 Fertility Medications
Diagnosis
Anovulation, Tubal Blockage, Unexplained
8
How was your experience with Jennifer Eaton at Duke Fertility Center?
I really like Dr. Eaton! Only downside was she didn’t spend much time with me. I liked how she asked me what treatment plan i’d prefer before setting one up herself. She seemed optimistic which helps me also feel optimistic.
What's one piece of advice would you give a prospective patient of Jennifer Eaton at Duke Fertility Center?
I would probably say that it’s kinda a pain to get ahold of the office or have a nurse call you back.
During treatment, were you treated like a number or a human with Jennifer Eaton at Duke Fertility Center?
She didn’t really know me personally but she seemed somewhat eager to help.
Describe the protocols Jennifer Eaton used in your cycles at Duke Fertility Center and their degree of success.
So far I’ve only had an HSG and follow up consult. The HSG resulted in a total tubal blockage on the right and some sort of spasm on the left. She thinks I do have atleast one good tube so she’s given me clomid and ovidrel next cycle to help. I previously saw an OBGYN who prescribed me 6 cycles of clomid with no results.
Describe your experience with your nurse at Duke Fertility Center. (Assigned nurse: Courtney)
She seems very sweet. She did get confused with my plan of care but I sorted that out relatively fast.
Describe your experience with Duke Fertility Center.
I’ve only heard good things. The wait times for an appt are somewhat atrocious though. They all seem genuinely pleased to help but it’s easy to feel overwhelmed there. The area for men to supply a semen sample is small and outdated.
Describe the costs associated with your care under Jennifer Eaton at Duke Fertility Center.
My insurance covered it but the initial consult was around $600. That was for ten minutes of her time. The HSG was over $1000
Describe Jennifer Eaton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Duke Fertility Center.
We can’t afford any IUI or IVF so this doesn’t pertain to me.
What specific things went wrong at Duke Fertility Center?
  • Provided conflicting information
8
Doctor
Jennifer Eaton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Duke Fertility Center
Durham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Jennifer Eaton at Duke Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

8
Age
36
Treated
2019
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Unexplained
8
Dr. Eaton was very good at walking us through our results and providing information about treatment options. I was also able to get in touch with her through the Duke portal so I never felt like I couldn't reach her....She is a great listener and loves to answer questions... We were given the option to do IUI or IVF. We started with IUI with clomid + trigger since the treatment protocol was less complicated. We had two IUIs that didn't work. Now moving to IVF and will be working out the meds for that with her.
+ Read more
Age
36
Treated
2019
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Unexplained
8
How was your experience with Jennifer Eaton at Duke Fertility Center?
Dr. Eaton was very good at walking us through our results and providing information about treatment options. I was also able to get in touch with her through the Duke portal so I never felt like I couldn't reach her.
What's one piece of advice would you give a prospective patient of Jennifer Eaton at Duke Fertility Center?
Come prepared with questions as she is a great source of information
During treatment, were you treated like a number or a human with Jennifer Eaton at Duke Fertility Center?
She is a great listener and loves to answer questions
Describe the protocols Jennifer Eaton used in your cycles at Duke Fertility Center and their degree of success.
We were given the option to do IUI or IVF. We started with IUI with clomid + trigger since the treatment protocol was less complicated. We had two IUIs that didn't work. Now moving to IVF and will be working out the meds for that with her.
Describe your experience with your nurse at Duke Fertility Center. (Assigned nurse: Stephanie)
Stephanie was always very prompt to help with meds and answer any questions that didn't require doctor input. She was also always so nice on the phone
Describe your experience with Duke Fertility Center.
The doctors and nursing staff are excellent. They do everything on site including IVF which is great. The finance department is not very responsive if you have insurance and sometimes has the wrong information.
Describe the costs associated with your care under Jennifer Eaton at Duke Fertility Center.
My costs are low because I have good insurance coverage
Describe Jennifer Eaton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Duke Fertility Center.
She recommended SET unless the retrieval only has 2 mediocre quality embryos and in that case she will do 2.
What specific things went wrong at Duke Fertility Center?
  • Provided conflicting information
8
Doctor
Jennifer Eaton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Duke Fertility Center
Durham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
37
Treated
2017
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve, Unexplained
9
I felt that Dr. Eaton took adequate time with me and that she expressed sorrow for the long infertility journey that I'd been on...I only saw Dr. Eaton about 3 or 4 times, but I felt that she was personable and took time with me as needed and answered my questions well. She referred me on to a rheumatologist when some blood tests showed other concerns that were outside of her expertise, and I appreciated that she wanted me to have those results looked at by another specialist.
+ Read more
Age
37
Treated
2017
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve, Unexplained
9
How was your experience with Jennifer Eaton at Duke Fertility Center?
I only saw Dr. Eaton about 3 or 4 times, but I felt that she was personable and took time with me as needed and answered my questions well. She referred me on to a rheumatologist when some blood tests showed other concerns that were outside of her expertise, and I appreciated that she wanted me to have those results looked at by another specialist.
What's one piece of advice would you give a prospective patient of Jennifer Eaton at Duke Fertility Center?
Ask questions and know what kinds of things you are and aren't comfortable with doing treatment-wise.
During treatment, were you treated like a number or a human with Jennifer Eaton at Duke Fertility Center?
I felt that Dr. Eaton took adequate time with me and that she expressed sorrow for the long infertility journey that I'd been on.
Describe the protocols Jennifer Eaton used in your cycles at Duke Fertility Center and their degree of success.
I didn't do any treatment cycles with Dr. Eaton.
Describe your experience with the nursing staff.
I had limited interaction with the nurses, but they seemed nice enough.
Describe your experience with Duke Fertility Center.
I don't have any suggestions. Nothing stood out as exceptionally bad or good. The staff members that I saw seemed to do their jobs well. It would be nice if more of the doctors there were female as Dr. Eaton is the only woman out of 4 doctors.
Describe the costs associated with your care under Jennifer Eaton at Duke Fertility Center.
I don't remember specific costs. I only remember what I had to pay after insurance which was reasonable.
Describe Jennifer Eaton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Duke Fertility Center.
I didn't do any treatment cycles with Dr. Eaton.
9
Doctor
Jennifer Eaton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Duke Fertility Center
Durham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
3
Age
36 - 37
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
IVF, Donor Eggs
Diagnosis
3
She [Dr. Eaton] is not very friendly and doesn’t like being challenged with questions. She didn’t coordinate my care when she was going to be gone during my donor cycle. She told me that it was all very formulaic and not to worry....All the donors are treated with the same protocol and it doesn’t seem like adjustments are made. She is very against transferring two embryos unless there are only two embryos at the end of the cycle.
+ Read more
Age
36 - 37
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
IVF, Donor Eggs
Diagnosis
3
How was your experience with Jennifer Eaton at Duke Fertility Center?
All the donors are treated with the same protocol and it doesn’t seem like adjustments are made. She is very against transferring two embryos unless there are only two embryos at the end of the cycle.
During treatment, were you treated like a number or a human with Jennifer Eaton at Duke Fertility Center?
She is not very friendly and doesn’t like being challenged with questions. She didn’t coordinate my care when she was going to be gone during my donor cycle. She told me that it was all very formulaic and not to worry.
Describe the protocols Jennifer Eaton used in your cycles at Duke Fertility Center and their degree of success.
I participated in a donor cycle. 15 eggs were retrieved but only 3 were mature. The embryologist said the protocol was wrong. All three eggs fertilized and we were told to transfer two and freeze one on day 3. This cycle resulted in a live birth. The frozen embro didn’t survive the thaw.
Describe your experience with your nurse at Duke Fertility Center. (Assigned nurse: MIA)
Mia is great.
Describe your experience with Duke Fertility Center.
Avoid this clinic unless you can only afford care here. It is outdated and the staff doesn’t keep up with new technologies. Financial office is a mess and the waiting room is uncomfortable. The staff is not professional. Lots of fellows in training provide care.
Describe Jennifer Eaton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Duke Fertility Center.
She strongly favors eSET. I wanted to transfer two and she suggested my babies could die at 20 weeks.
3
Doctor
Jennifer Eaton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Duke Fertility Center
Durham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with Jennifer Eaton at Duke Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
30
Treated
2016
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
Male Factor, PCOS
10
Dr. Eaton spent time carefully explaining my test results and answering my questions...Dr. Eaton is very attentive and clear in her communication. It is clear she cares about her patients. She is extremely knowledgeable and shares the latest research with her patients....There is a long wait time to book an appointment [at Duke Fertility Center] and it is difficult to get in touch with a live person on the phone. Messages are not always returned quickly by nurses.
+ Read more
Age
30
Treated
2016
Success with this Doc
?
Race
Middle Eastern
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
Fertility Medications
Diagnosis
Male Factor, PCOS
10
How was your experience with Jennifer Eaton at Duke Fertility Center?
Dr. Eaton is very attentive and clear in her communication. It is clear she cares about her patients. She is extremely knowledgeable and shares the latest research with her patients.
During treatment, were you treated like a number or a human with Jennifer Eaton at Duke Fertility Center?
Dr. Eaton spent time carefully explaining my test results and answering my questions.
Describe your experience with Duke Fertility Center.
There is a long wait time to book an appointment and it is difficult to get in touch with a live person on the phone. Messages are not always returned quickly by nurses.
What specific things went wrong at Duke Fertility Center?
  • Failed to call with results
10
Doctor
Jennifer Eaton
Communication
Trustworthiness
Compassion
Explained risks
10
Clinic
Duke Fertility Center
Durham
Nursing
Operations
Scheduling
Clinic Atmosphere
Educational Resources
– Read less
Ask a Question

Ask this reviewer a question about their experience with Jennifer Eaton at Duke Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
27 - 28
Treated
2015 - 2016
Success with this Doc
?
Treatment
1 IVF
Diagnosis
PCOS
10
She [Dr. Eaton] always took the time to go over everything with me in detail and made me feel like I matter... She treated me with respect and I felt as if she was right there with me fighting this battle.She is the warmest Doctor I have ever met... We didn't get to bring home a baby but she made the whole process a lot less taxing...
+ Read more
Age
27 - 28
Treated
2015 - 2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
PCOS
10
How was your experience with Jennifer Eaton at Duke Fertility Center?
She treated me with respect and I felt as if she was right there with me fighting this battle.
What's one piece of advice would you give a prospective patient of Jennifer Eaton at Duke Fertility Center?
She is the warmest Doctor I have ever met. We didn't get to bring home a baby but she made the whole process a lot less taxing.
During treatment, were you treated like a number or a human with Jennifer Eaton at Duke Fertility Center?
She always took the time to go over everything with me in detail and made me feel like I matter.
10
Doctor
Jennifer Eaton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
– Read less
Ask a Question

Ask this reviewer a question about their experience with Jennifer Eaton at Duke Fertility Center.