Jennifer Eaton

Duke Fertility Center

Available Lines of Communication

Nurse available by direct lineNot available by cell phone
Medical SchoolColumbia
ResidencyBeth Israel Boston
FellowshipNorthwestern
Durham
5704 Fayetteville Road
Durham, NC 27713
919-572-4673
On a scale from 0-10, how likely are you to recommend Jennifer Eaton to a friend?
Strongly recommend: 46%Don't recommend: 54%6.8
6 assessments
  • 46% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 54% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
Communication
Poor communication
Excellent communication
Frequency Seen
Rarely saw at appts.
Always saw at appts.
Responsiveness
Poor response time
Excellent response time
On a scale from 0-10, how likely are you to recommend Duke Fertility Center to a friend?
Strongly recommend: 37%Neutral: 20%Don't recommend: 43%6
21 assessments
  • 37% Strongly recommend (9-10)
  • 20% Neutral (7-8)
  • 43% Don't recommend (0-6)
6 assessments
5
Age
41 - 42
Treated
2016 - 2017
Success with this Doc
?
Treatment
3 IUI, 2 IVF, Donor Sperm
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality, Unexplained
5
Dr. Eaton is very straight-forward and patient and willing to explain all of the medical information clearly and in detail. She presented us with options, listened to our concerns, didn't pressure us into treatments but was clear about what she felt was the most likely to work. That said, I had a few occasions where I felt like I would have liked a more compassionate response from her... Because Duke is a teaching hospital, I see the fellows more often than I see Dr. Eaton. And my retrievals and transfers have been done by various doctors in the practice, although Dr. Eaton manages my care.
+ Read more
Age
41 - 42
Treated
2016 - 2017
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 2 IVF, Donor Sperm
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality, Unexplained
5
How was your experience with Jennifer Eaton at Duke Fertility Center?
Dr. Eaton is very straight-forward and patient and willing to explain all of the medical information clearly and in detail. She presented us with options, listened to our concerns, didn't pressure us into treatments but was clear about what she felt was the most likely to work. That said, I had a few occasions where I felt like I would have liked a more compassionate response from her, especially when it came to missed cycles due to clinic issues.
What's one piece of advice would you give a prospective patient of Jennifer Eaton at Duke Fertility Center?
I'm not sure.
During treatment, were you treated like a number or a human with Jennifer Eaton at Duke Fertility Center?
Because Duke is a teaching hospital, I see the fellows more often than I see Dr. Eaton. And my retrievals and transfers have been done by various doctors in the practice, although Dr. Eaton manages my care. The fellows are generally warmer and more friendly than the doctors, and since this process is extremely stressful, expensive, and emotional, I don't always feel like Dr. Eaton is sensitive to that as much as I'd like her to be. However, I also feel like I've received good care from her medically. The other difficulty of this clinic is that it is very busy, and the patient really needs to be on top of their own care or it's easy to miss cycles because you don't have all your paperwork, labs, meds, etc. in order. The clinic does not give patients enough support with that.
Describe the protocols Jennifer Eaton used in your cycles at Duke Fertility Center and their degree of success.
I had previously undergone letrazole+trigger shot IUI for about 6 cycles with an OBGYN, so when I started seeing Dr. Eaton, she recommended trying min stim (150 menopur) IUI. We did that for about 3 cycles (she recommended going to IVF sooner, but for scheduling and financial reasons, we had to put that off). Then moved to IVF. The first IVF, I started with 300 gonal f/150 menopur and after 5 days, increased to 375 gonal f/150 menopur. I think retrieval was on day 11ish. They got 18 eggs, about half fertilized, and 5 made it to day 3. 2 of those were low quality, so Dr. Eaton transferred all 5 eggs (rationale was that the 2 low quality would not survive freezing so choice was to transfer to dispose of them). Resulted in a chemical pregnancy. I am doing the second IVF cycle now. Started with 375 gonal f/150 menopur and then reduced to 300 gonal f/150 menopur on day 5. similar timing for retrieval. This time, they got 12 eggs (but more were mature than 1st IVF), 6 fertilized and grew to day 3. Transferred 3 and froze 3. I saw Dr. Price at the transfer, so we talked through options for how many to transfer vs. freeze. This seemed like the best approach to both me and Dr. Price. Waiting for result of transfer now.
Describe your experience with your nurse at Duke Fertility Center. (Assigned nurse: I've worked with several nurses, but the IVF team has one person who primarily manages those patients)
In general, I feel the nursing staff are compassionate, and helpful. I've been able to call the nursing lines during IVF and IUI and get answers to my questions within a reasonable amount of time. The one thing that I wish they would do better is to be more organized in telling patients all of the things that they need to have in place before starting cycles. Between resigning consent forms, tests, ordering meds, and having donor shipment forms signed, it seems like every cycle there is something missing that results in a stressful period of running to the clinic to sign forms that i didn't know I was missing. I've also missed several cycles due to issues with not having documents ready, meds ordered in time (because I wasn't told when I needed them and didn't know enough to proactively manage the clinic staff), or because the clinic had blacked out dates for IVF but didn't communicate this with patients until I was about to start a new cycle. That has been very frustrating.
Describe your experience with Duke Fertility Center.
This clinic practices evidence based medicine and overall, i think they provide quality care. The front desk staff are great. The fellows are great, especially Dr. Acharya and Dr. Keyhan. However, the clinic weaknesses are related to being very busy, impersonal, seeming to have high turnover of nursing staff, and not assisting patients enough with coordination of care leading up to cycles. I've also had many issues with billing problems and insurance not being billed properly, so I have to micromanage that as well.
Describe the costs associated with your care under Jennifer Eaton at Duke Fertility Center.
IUI meds plus treatment (with insurance) cost about $4000-5000 per cycle, I think. IVF meds cost about $6000 and cycle with my insurance cost $4800. Although, I spent the past 3 months fighting with Duke Medicine over a $15000 bill for IVF because my insurance was improperly registered in their system, and my claims were being rejected.
Describe Jennifer Eaton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Duke Fertility Center.
Dr. Eaton recommended transferring 3 embryos prior to starting IVf, due to my age and the fact that I was okay doing selective reduction. That said, I was a little nervous about the 5 embryo transfer, but I trusted that Dr. Eaton is conservative and doesn't have a high multiples rate, so she was advising us well.
What specific things went wrong at Duke Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to convey critical information
5
Doctor
Jennifer Eaton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Duke Fertility Center
Durham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
38
Treated
2015
Success with this Doc
Yes
Treatment
Diagnosis
Endometriosis, Tubal Blockage
6
Her [Dr. Jennifer Eaton] strengths are very organized and thorough. She knows exactly what should be the next steps as it relates to you...Her weaknesses is not having empathy when they are trying to decide best options along with financing IVF...I always felt she cared during the stages of possibly going to IVF. However, as time past along, my husband and I were speaking about our options, how to possibly fund it, and whether this was the best plan of action. When I called and emailed her about a more affordable option of IVF, my call nor email was not responded to. Therefore, I felt as if she was not showing any empathy to our needs and wanting to know if this would be an option for us versus traveling to the doctor's office and paying another co-pay for a five minute conversation.
+ Read more
Age
38
Treated
2015
Success with this Doc
Yes
Race
Black or African-American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
Diagnosis
Endometriosis, Tubal Blockage
6
How was your experience with Jennifer Eaton at Duke Fertility Center?
Her strengths are very organized and thorough. She knows exactly what should be the next steps as it relates to you. However, if patients have additional questions or concerns, I feel a return email should happen versus the patient coming in each time there is a question especially if University of Southern California is doing research on a cheaper option that your clinic offers. Her weaknesses is not having empathy when they are trying to decide best options along with financing IVF.
What's one piece of advice would you give a prospective patient of Jennifer Eaton at Duke Fertility Center?
Respond to emails and voicemails.
During treatment, were you treated like a number or a human with Jennifer Eaton at Duke Fertility Center?
I always felt she cared during the stages of possibly going to IVF. However, as time past along, my husband and I were speaking about our options, how to possibly fund it, and whether this was the best plan of action. When I called and emailed her about a more affordable option of IVF, my call nor email was not responded to. Therefore, I felt as if she was not showing any empathy to our needs and wanting to know if this would be an option for us versus traveling to the doctor's office and paying another co-pay for a five minute conversation.
Describe the protocols Jennifer Eaton used in your cycles at Duke Fertility Center and their degree of success.
After removing my right Fallopian tube based on complete blockage and inflammation, she determined that I had chronic endometriosis. Therefore, she recommended Lupron Depot to reduce the endometriosis and begin the fertility process with injections and IVF.
Describe your experience with the nursing staff.
They were very nice...I didn't have to work with them that much other than walking me to the room, collecting blood, etc.
Describe your experience with Duke Fertility Center.
The clinic strengths are very high as I felt they knew exactly what they were doing during my treatment. They're weaknesses were just moving me around so quickly that I felt there was not enough time to ask questions without feeling as if they were going to be bothered by another question. Also, sometimes I did not know what to ask or what are other options that could be cheaper.
Describe the costs associated with your care under Jennifer Eaton at Duke Fertility Center.
Over 10, 000 since I had to have a surgery.
Describe Jennifer Eaton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Duke Fertility Center.
I do not remember.
What specific things went wrong at Duke Fertility Center?
  • Lost appointments
  • Failed to send your chart to another clinic
6
Doctor
Jennifer Eaton
Communication
Compassion
Frequency seen during appointments
8
Clinic
Duke Fertility Center
Durham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
3
Age
31 - 32
Treated
2016 - 2017
Success with this Doc
No
Treatment
2 Fertility Medications
Diagnosis
Anovulation, Male Factor, PCOS
3
Do your research on what testing is done at other clinics to diagnose infertility causes and be sure she [Dr. Eaton] orders them... My husband had poor SA results and I feel like it was dismissed without being addressed, she did not order another SA to confirm the poor result, nor refer him to a urologist. Feel like the plan is dead in the water until we give up and go on to IVF...I feel like she had a plan in mind five minutes into our first appointment and did not defer from the course.
+ Read more
Age
31 - 32
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Fertility Medications
Diagnosis
Anovulation, Male Factor, PCOS
3
How was your experience with Jennifer Eaton at Duke Fertility Center?
I feel like she had a plan in mind five minutes into our first appointment and did not defer from the course. She skips certain testing done at other clinics that is vital for information in diagnosing causes of infertility. My husband had poor SA results and I feel like it was dismissed without being addressed, she did not order another SA to confirm the poor result, nor refer him to a urologist. Feel like the plan is dead in the water until we give up and go on to IVF.
What's one piece of advice would you give a prospective patient of Jennifer Eaton at Duke Fertility Center?
Do your research on what testing is done at other clinics to diagnose infertility causes and be sure she orders them.
During treatment, were you treated like a number or a human with Jennifer Eaton at Duke Fertility Center?
Jennifer Eaton has a great bedside manner.
Describe the protocols Jennifer Eaton used in your cycles at Duke Fertility Center and their degree of success.
2.5mg Letrozole with Ovidrel trigger
Describe your experience with the nursing staff.
Nursing staff is ok. They are quick at getting people seen. Had a bad experience with a nurse doing phlebotomy - she prematurely ripped out the butterfly and stuck me in the finger with the needle, then had to poke me again for blood. Left bruising all over my arm.
Describe your experience with Duke Fertility Center.
The clinic is quick about seeing patients, but I feel like they cut corners in diagnosing causes of infertility. They don't care about the cause. They just get you on a standard plan of medicated cycles until eventually getting to IVF. I feel as if it is a "one-size-fits-all" plan of care.
Describe the costs associated with your care under Jennifer Eaton at Duke Fertility Center.
So far I've only had to pay $40 copays at appointments.
What specific things went wrong at Duke Fertility Center?
  • Provided conflicting information
3
Doctor
Jennifer Eaton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Duke Fertility Center
Durham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
37
Treated
2017
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve, Unexplained
9
I felt that Dr. Eaton took adequate time with me and that she expressed sorrow for the long infertility journey that I'd been on...I only saw Dr. Eaton about 3 or 4 times, but I felt that she was personable and took time with me as needed and answered my questions well. She referred me on to a rheumatologist when some blood tests showed other concerns that were outside of her expertise, and I appreciated that she wanted me to have those results looked at by another specialist.
+ Read more
Age
37
Treated
2017
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve, Unexplained
9
How was your experience with Jennifer Eaton at Duke Fertility Center?
I only saw Dr. Eaton about 3 or 4 times, but I felt that she was personable and took time with me as needed and answered my questions well. She referred me on to a rheumatologist when some blood tests showed other concerns that were outside of her expertise, and I appreciated that she wanted me to have those results looked at by another specialist.
What's one piece of advice would you give a prospective patient of Jennifer Eaton at Duke Fertility Center?
Ask questions and know what kinds of things you are and aren't comfortable with doing treatment-wise.
During treatment, were you treated like a number or a human with Jennifer Eaton at Duke Fertility Center?
I felt that Dr. Eaton took adequate time with me and that she expressed sorrow for the long infertility journey that I'd been on.
Describe the protocols Jennifer Eaton used in your cycles at Duke Fertility Center and their degree of success.
I didn't do any treatment cycles with Dr. Eaton.
Describe your experience with the nursing staff.
I had limited interaction with the nurses, but they seemed nice enough.
Describe your experience with Duke Fertility Center.
I don't have any suggestions. Nothing stood out as exceptionally bad or good. The staff members that I saw seemed to do their jobs well. It would be nice if more of the doctors there were female as Dr. Eaton is the only woman out of 4 doctors.
Describe the costs associated with your care under Jennifer Eaton at Duke Fertility Center.
I don't remember specific costs. I only remember what I had to pay after insurance which was reasonable.
Describe Jennifer Eaton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Duke Fertility Center.
I didn't do any treatment cycles with Dr. Eaton.
9
Doctor
Jennifer Eaton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Duke Fertility Center
Durham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30
Treated
2016
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
Male Factor, PCOS
10
Dr. Eaton spent time carefully explaining my test results and answering my questions...Dr. Eaton is very attentive and clear in her communication. It is clear she cares about her patients. She is extremely knowledgeable and shares the latest research with her patients....There is a long wait time to book an appointment [at Duke Fertility Center] and it is difficult to get in touch with a live person on the phone. Messages are not always returned quickly by nurses.
+ Read more
Age
30
Treated
2016
Success with this Doc
?
Race
Middle Eastern
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
Fertility Medications
Diagnosis
Male Factor, PCOS
10
How was your experience with Jennifer Eaton at Duke Fertility Center?
Dr. Eaton is very attentive and clear in her communication. It is clear she cares about her patients. She is extremely knowledgeable and shares the latest research with her patients.
During treatment, were you treated like a number or a human with Jennifer Eaton at Duke Fertility Center?
Dr. Eaton spent time carefully explaining my test results and answering my questions.
Describe your experience with Duke Fertility Center.
There is a long wait time to book an appointment and it is difficult to get in touch with a live person on the phone. Messages are not always returned quickly by nurses.
What specific things went wrong at Duke Fertility Center?
  • Failed to call with results
10
Doctor
Jennifer Eaton
Communication
Trustworthiness
Compassion
Explained risks
10
Clinic
Duke Fertility Center
Durham
Nursing
Operations
Scheduling
Clinic Atmosphere
Educational Resources
– Read less
10
Age
27 - 28
Treated
2015 - 2016
Success with this Doc
?
Treatment
1 IVF
Diagnosis
PCOS
10
She [Dr. Eaton] always took the time to go over everything with me in detail and made me feel like I matter... She treated me with respect and I felt as if she was right there with me fighting this battle.She is the warmest Doctor I have ever met... We didn't get to bring home a baby but she made the whole process a lot less taxing...
+ Read more
Age
27 - 28
Treated
2015 - 2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
PCOS
10
How was your experience with Jennifer Eaton at Duke Fertility Center?
She treated me with respect and I felt as if she was right there with me fighting this battle.
What's one piece of advice would you give a prospective patient of Jennifer Eaton at Duke Fertility Center?
She is the warmest Doctor I have ever met. We didn't get to bring home a baby but she made the whole process a lot less taxing.
During treatment, were you treated like a number or a human with Jennifer Eaton at Duke Fertility Center?
She always took the time to go over everything with me in detail and made me feel like I matter.
10
Doctor
Jennifer Eaton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
– Read less
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