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Jennifer Gell

Geisinger Medical Center Fertility Center

Rated 8.4
Strongly recommend: 58%Neutral: 29%Don't recommend: 12%8.4
58% strongly recommend
17 reviews
Humanity
8.8
8.8
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.3
9.3
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7
7
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.1
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Hahnemann Drexel U.
Residency
U. of Michigan
Fellowship
U. of Texas

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Jennifer Gell works in 1 office at

Geisinger Medical Center Fertility Center
Rated 7.8
Strongly recommend: 57%Neutral: 18%Don't recommend: 25%7.8

Explore Clinic
Wilkes Barre
1155 E Mountain Blvd
Wilkes Barre, PA 18702
800-275-6401

17 patient reviews

Most Recent
Strongly Recommend
58%
Neutral
29%
Don't Recommend
12%
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2020, Unknown Success
NPS
10
NPS
8
Age 23 - 29
5 Fertility Medications
Anovulation
Male Factor
PCOS
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Review of
[Dr. Gell] looked over all the testing I had and told me. “You can get pregnant we just need to teach your body how”...Following an ultrasound where we were prepared to trigger shot she saw that my follicles had not grown enough in order to proceed...She sat in the room as I cried and comforted me told me there were other things we could try and not to be discouraged she had a plan...
They [Geisinger Medical Center Fertility Center] are a small group which sometimes can make getting an appointment a challenge but once you can it’s like seeing family every time you go for a follow up...[nurses] talk to you like your a human and not just a pay day...when you call or message you get a prompt response and they try to make it all as easy as possible!...best Dr [Gell] I have ever been treated by.
How was your experience with Jennifer Gell at Geisinger Medical Center Fertility Center?
Every time I’ve gone to see Dr Gell she truly has been amazing. Going to a fertility clinic is overwhelming. I had come from an OBGYN who told me there was a good chance I would never get pregnant. So naturally when I first went to see Dr.Gell I was terrified. As a young woman you never think getting pregnant is going to be a struggle. She sat down and looked over all the testing I had and told me. “You can get pregnant we just need to teach your body how”. After hearing this a sudden relief came over me. Of course during all this we had our ups and downs but she has always been very straight forward with me. Not only is she my Dr but she is like my friend. Following an ultrasound where we were prepared to trigger shot she saw that my follicles had not grown enough in order to proceed. Naturally I was upset and felt like nothing was going to work. She sat in the room as I cried and comforted me told me there were other things we could try and not to be discouraged she had a plan. Following a few more failed cycles I had stopped trying for awhile. Started a new relationship, got married and tried to conceive for about a year with no success. We made an appointment with Dr .Gell and it was as if I never stopped treatment with her. She started repeating all the testing and we made a plan! Then we found out that along with my fertility issues my husband is dealing with a low sperm motility count. Of course this was a hit to gut but Dr Gell contacted us explained the results fully and told me the realistic percentages of success over the next few courses of treatment. We devised a plan and started to work through it. We were prepared to do some more testing and possibly start a oral medication routine when COVID-19 hit. Due to this we had to delay everything but every time I have sent a message to her I get a prompt reply and explanation to my questions. She is really the best Dr I have ever been treated by.
What's one piece of advice would you give a prospective patient of Jennifer Gell at Geisinger Medical Center Fertility Center?
Breath! It’s scary it’s overwhelming but keep breathing. When it feels like your world is caving in just know Dr Gell is going to do everything she can to rebuild your confidence in yourself and give you the future family you deserve.
During treatment, were you treated like a number or a human with Jennifer Gell at Geisinger Medical Center Fertility Center?
Dr.Gell was realistic with my husband and I. When we went to speak with her I had done some treatment in the past with her during a previous relationship. When it came to talking to her about attempting pregnancy with my husband she sat down and spoke to us like we were friends or family. She answered every possible question we had and always makes you feel like your a priority when you message her! When treatment wouldn’t work and I would be upset that we were unable to do a trigger shot or move forward she always would comfort me and try to make the world feel like it’s not caving in. Dr Gell is fantastic and I have never felt any less then a human when seeing her.
Describe the protocols Jennifer Gell used in your cycles at Geisinger Medical Center Fertility Center and their degree of success.
I’m on metformin 1500 mg daily. I have done Clomid I believe 5 times. Following dosages of clomid I did ultrasounds and it was found that the follicles had not grown enough for us to proceed with a trigger shot and timed intercourse. I have taken provera to bring on cycles to give me some sort of cycle regularity. More recently IUI and IVF have been discussed which hopefully we will respond to positively.
Describe your experience with your nurse at Geisinger Medical Center Fertility Center. (Assigned nurse: Grace G)
Grace and the other nursing staff are great! When I’ve been at the office in the past they treat you just the same as Dr.Gell. They talk to you like your a human and not just a pay day. I’ve had to have a previous biopsy done while in the office and it was not the most comfortable thing. Grace stood with me holding my hand comforting me and helped talk me through it. It’s always a warm welcome and goodbye and always make sure you leave with all the knowledge you need!
Describe your experience with Geisinger Medical Center Fertility Center.
Honestly I can say this office has no weaknesses! When you call or message you get a prompt response and they try to make it all as easy as possible! From the front desk being willing to make appointments throughout the system for you to the Dr explaining the minor details of how to hopefully get better results this clinic is fantastic. They are a small group which sometimes can make getting an appointment a challenge but once you can it’s like seeing family every time you go for a follow up.
Describe the costs associated with your care under Jennifer Gell at Geisinger Medical Center Fertility Center.
Medications range from 5$-1000+ when IUI was previously discussed I know the medications were close to 800. IUI starts around 400$ IVF as per the clinic starts around 15,000$
Describe Jennifer Gell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Geisinger Medical Center Fertility Center.
N/A
10
Doctor
Jennifer Gell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
Geisinger Medical Center Fertility Center
Wilkes Barre
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Unsuccessful
NPS
10
NPS
10
Age 33 - 36
3 IUI
2 IVF
Male Factor
European
Income $50K - $99K
Teacher
1st of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Review of
[Dr. Jennifer Gell] explained that to limit risks, it is preferred to now only transfer one embryo. We elected to complete genetic testing so that we knew a chromosomally normal embryo would be selected to prevent risks of miscarriage. If genetic testing is used, our doctor explained that they will only transfer one euploid embryo...Strengths include being completely honest about a patient's chances of conceiving...always takes time to answer all my questions, no matter how silly I feel asking them. No judgement, just honest answers to my concerns.
$15,203 was the cost for one full cycle [at Geisinger Medical Center Fertility Center], retrieva and transfer. Genetic testing was an extra fee...This is a relatively small office. The convenience of the location was very important to me. Usually very adaptive in scheduling and during on appointments when I needed them. Lab nearby for all the blood work is a plus...resulted in 10 eggs retrieved, 9 able to inject by ICSI, 4 fertilized, and only 1 blastocyst making it to day 5, but it was chromosomally abnormal.
How was your experience with Jennifer Gell at Geisinger Medical Center Fertility Center?
Strengths include being completely honest about a patient's chances of conceiving. Dr. Gell always takes time to answer all my questions, no matter how silly I feel asking them. No judgement, just honest answers to my concerns.
What's one piece of advice would you give a prospective patient of Jennifer Gell at Geisinger Medical Center Fertility Center?
Be patient! You well learn all the details you need to know at the right time.
During treatment, were you treated like a number or a human with Jennifer Gell at Geisinger Medical Center Fertility Center?
I feel as if my doctor truly knows me despite all the countless patients and cycles she's monitoring.
Describe the protocols Jennifer Gell used in your cycles at Geisinger Medical Center Fertility Center and their degree of success.
We first tired 3 attempts of IUI since my insurance covered 3 lifetime attempts. The sperm counts were not in range for a successful IUI, but we tried it anyway because it was covered by insurance. I feel my doctor always took financials into consideration, trying and recommending what is least expensive and least invasive first. My first retrieval cycle included folistim, menopur, and ganirelix. This resulted in 10 eggs retrieved, 9 able to inject by ICSI, 4 fertilized, and only 1 blastocyst making it to day 5, but it was chromosomally abnormal. 2nd retrieval cycle included a change of meds to folistim and leuprolide. This resulted in 13 eggs retrieved, 11 able to inject by ICSI, 9 fertilized, 6 made it to day 5 blastocysts. Of the 6, 4 were normal euploid blastocyst, when was abnormal, and one was a low-level mosaic. to prepare for a frozen embryo transfer, the first thawed embryo did not hold together, so we lost one. A second embryo was thawed and transferred, however this resulted in a biochemical pregnancy.
Describe your experience with your nurse at Geisinger Medical Center Fertility Center. (Assigned nurse: Grace)
Over the last few years I have become very familiar with all the staff at this clinic. I feel very welcomed and cared for by everyone present.
Describe your experience with Geisinger Medical Center Fertility Center.
This is a relatively small office. The convenience of the location was very important to me. Usually very adaptive in scheduling and during on appointments when I needed them. Lab nearby for all the blood work is a plus.
Describe the costs associated with your care under Jennifer Gell at Geisinger Medical Center Fertility Center.
$15,203 was the cost for one full cycle, retrieva and transfer. Genetic testing was an extra fee.
Describe Jennifer Gell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Geisinger Medical Center Fertility Center.
Are doctor explained that to limit risks, it is preferred to now only transfer one embryo. We elected to complete genetic testing so that we knew a chromosomally normal embryo would be selected to prevent risks of miscarriage. If genetic testing is used, our doctor explained that they will only transfer one euploid embryo.
10
Doctor
Jennifer Gell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Geisinger Medical Center Fertility Center
Wilkes Barre
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 31
2 Fertility Medications
Diminished Ovarian Reserve
Unexplained
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
Dr. Gell was thorough, kind, empathetic, and well-knowledgeable...I always feel like I am more than a diagnosis...She is optimistic but straight-forward. I feel confident in her expertise and support during this process...prescribed three-four rounds of Clomid with a trigger shot. I am on round two currently. To diagnose, I was administered a femvue surgery. It determined I had clear tubes but low ovarian reserve (AMH). I was diagnosed with “unexplained infertility” after 1 1/2 years of trying. If the Clomid and trigger shots don’t work in the next two cycles, we are moving forward with IUI. From there, we will decide if IVF is the next step for us.
The secretary [at Geisinger Medical Center Fertility Center] is always kind, caring, and patient with me. She even referred me to a mail-order pharmacy where I get the medication I need for more than 50% cheaper...(PA’s, ultrasound techs, nurses, etc.) are very professional...The nursing staff is always kind. They are fast-moving but consistent and without error, which is much-appreciated during procedures and ultrasounds...
How was your experience with Jennifer Gell at Geisinger Medical Center Fertility Center?
I always feel like I am more than a diagnosis (even though we are stamped with “unexplained infertility”) with Dr. Gell. She is optimistic but straight-forward. I feel confident in her expertise and support during this process.
What's one piece of advice would you give a prospective patient of Jennifer Gell at Geisinger Medical Center Fertility Center?
Trust in Dr. Gell’s guidance!
During treatment, were you treated like a number or a human with Jennifer Gell at Geisinger Medical Center Fertility Center?
The secretary is always kind, caring, and patient with me. She even referred me to a mail-order pharmacy where I get the medication I need for more than 50% cheaper. As a teacher, I am grateful for this. Dr. Gell was thorough, kind, empathetic, and well-knowledgeable. The staff under her (PA’s, ultrasound techs, nurses, etc.) are very professional. It’s a difficult process to go through, but Dr. Gell and her team have made the process more manageable. I feel much more than a diagnosis with them.
Describe the protocols Jennifer Gell used in your cycles at Geisinger Medical Center Fertility Center and their degree of success.
Dr. Gell prescribed three-four rounds of Clomid with a trigger shot. I am on round two currently. To diagnose, I was administered a femvue surgery. It determined I had clear tubes but low ovarian reserve (AMH). I was diagnosed with “unexplained infertility” after 1 1/2 years of trying. If the Clomid and trigger shots don’t work in the next two cycles, we are moving forward with IUI. From there, we will decide if IVF is the next step for us.
Describe your experience with the nursing staff at Geisinger Medical Center Fertility Center.
The nursing staff is always kind. They are fast-moving but consistent and without error, which is much-appreciated during procedures and ultrasounds.
Describe your experience with Geisinger Medical Center Fertility Center.
The clinic is very clean, welcoming, and inviting. The ultrasound rooms are very welcoming as well with a private bathroom which is much-appreciated. The bathrooms are equipped with feminine products that may be needed. The office is easy to access and parking is directly on-site.
Describe the costs associated with your care under Jennifer Gell at Geisinger Medical Center Fertility Center.
The costs/co-pay were reasonable under my insurance. The medicine itself was affordable thanks to Dr. Gell’s office working around my requests and allowing me to use a mail-order specialty pharmacy instead of a local one.
Describe Jennifer Gell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Geisinger Medical Center Fertility Center.
N/A
10
Doctor
Jennifer Gell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Geisinger Medical Center Fertility Center
Wilkes Barre
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unknown Success
NPS
7
NPS
7
Age 33 - 35
4 IUI
Unexplained
Latinx
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
IVF With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Review of
I am Currently going thru my first IVF cycle and it seems that’s Dr Gell prefers single transfer, especially if PGS testing...was always friendly when I saw her for my ultrasounds and procedures. You could tell the office if very busy as she was in and out of the exam room pretty quickly. Most of the time I interacted with her nurse...3 times intercourse with Clomid and HCG trigger- all unsuccessful 4-IUI with Clomid and HCG trigger All unsuccessful My 4th IUI I changed to Femara bc I was experiencing terrible eye floaters. She said she had never heard of that being an issue, but it really bothered me. I wish I would have been offered injections after the 2nd Failed IUI, instead they kept me on the Oral medication (none of which worked).
Strengths: the receptionist [at Geisinger Medical Center Fertility Center] ALWAYS made you feel comfortable and was super friendly!!! The office is very organized and provided a timeline as a guide which was helpful as a patient. Weakness: at times felt rushed...Starting this whole process I had already experienced 2 miscarriages and the office didn’t really seem to acknowledge my losses...Grace [nurse] was very knowledgeable and a great resource. She was always timely in getting back to me with any concern or questions that I had.
How was your experience with Jennifer Gell at Geisinger Medical Center Fertility Center?
Dr Gell was always friendly when I saw her for my ultrasounds and procedures. You could tell the office if very busy as she was in and out of the exam room pretty quickly. Most of the time I interacted with her nurse.
What's one piece of advice would you give a prospective patient of Jennifer Gell at Geisinger Medical Center Fertility Center?
Have a list of questions and don’t be afraid To ask for clarification if you don’t understand something. Don’t be afraid to ask her to repeat something is she going thru it too quickly.
During treatment, were you treated like a number or a human with Jennifer Gell at Geisinger Medical Center Fertility Center?
As a nurse going thru this whole process I had an idea of the level of compassion that I would give to my patients. Starting this whole process I had already experienced 2 miscarriages and the office didn’t really seem to acknowledge my losses.
Describe the protocols Jennifer Gell used in your cycles at Geisinger Medical Center Fertility Center and their degree of success.
3 times intercourse with Clomid and HCG trigger- all unsuccessful 4-IUI with Clomid and HCG trigger All unsuccessful My 4th IUI I changed to Femara bc I was experiencing terrible eye floaters. She said she had never heard of that being an issue, but it really bothered me. I wish I would have been offered injections after the 2nd Failed IUI, instead they kept me on the Oral medication (none of which worked).
Describe your experience with your nurse at Geisinger Medical Center Fertility Center. (Assigned nurse: Grace)
Grace was very knowledgeable and a great resource. She was always timely in getting back to me with any concern or questions that I had.
Describe your experience with Geisinger Medical Center Fertility Center.
Strengths: the receptionist ALWAYS made you feel comfortable and was super friendly!!! The office is very organized and provided a timeline as a guide which was helpful as a patient. Weakness: at times felt rushed.
Describe the costs associated with your care under Jennifer Gell at Geisinger Medical Center Fertility Center.
500 insurance deductible Each IUI was $350 out of pocket plus $100 HCG shot IVF Frozen transfer costs $1500 embryo fee plus $350/embryo for PGS testing
Describe Jennifer Gell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Geisinger Medical Center Fertility Center.
I am Currently going thru my first IVF cycle and it seems that’s Dr Gell prefers single transfer, especially if PGS testing.
7
Doctor
Jennifer Gell
NPS
Humanity
2 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
3 of 5
7
Clinic
Geisinger Medical Center Fertility Center
Wilkes Barre
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Review of
2018 - 2019, Successful
NPS
8
NPS
8
Age 29 - 30
1 IVF
Anovulation
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
4 Fertility Medications With Other Docs
Neutral
Neutral
Successful
Review of
Dr. Gell is very kind and knowledgeable. She made me feel better during a tough situation. She was very thorough and never made me feel rushed during any visits. She took time to answer all of my questions...When the first transfer failed I was expecting Dr. Gell to call with results and she never did...For the second (successful) transfer, Dr. Gell called me with the results
The [Geisinger Medical Center Fertility Center] clinic is very clean and organized. The clinic in Danville (where the retrieval and transfers are done) is also very clean and organized. The staff there was very nice and made me feel comfortable...The staff was excellent. Grace was very knowledgeable and attentive. She always answered all of my questions completely. Becky was great with scheduling and always accommodated my work schedule as best she could.
How was your experience with Jennifer Gell at Geisinger Medical Center Fertility Center?
Dr. Gell is very kind and knowledgeable. She made me feel better during a tough situation. She was very thorough and never made me feel rushed during any visits. She took time to answer all of my questions.
What's one piece of advice would you give a prospective patient of Jennifer Gell at Geisinger Medical Center Fertility Center?
As with any doctor, it’s important to do your research and advocate for yourself. The visits were more beneficial after I did my research and knew what to expect.
During treatment, were you treated like a number or a human with Jennifer Gell at Geisinger Medical Center Fertility Center?
Very kind. Never made me feel like a number.
Describe the protocols Jennifer Gell used in your cycles at Geisinger Medical Center Fertility Center and their degree of success.
Levothyroxine, birth control pill for 3 weeks to suppress ovulation, Lupron daily (with labs 1-2x/week to determine dosage), follistim, and Hcg to prep for retrieval. Transfer was cancelled due to OHSS. FET prep included birth control, estradiol, Lupron, and prometrium intravaginally.
Describe your experience with the nursing staff at Geisinger Medical Center Fertility Center.
The staff was excellent. Grace was very knowledgeable and attentive. She always answered all of my questions completely. Becky was great with scheduling and always accommodated my work schedule as best she could.
Describe your experience with Geisinger Medical Center Fertility Center.
The clinic is very clean and organized. The clinic in Danville (where the retrieval and transfers are done) is also very clean and organized. The staff there was very nice and made me feel comfortable.
Describe the costs associated with your care under Jennifer Gell at Geisinger Medical Center Fertility Center.
My medications cost around $1,500. My insurance covered just about all of the medical care I received.
Describe Jennifer Gell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Geisinger Medical Center Fertility Center.
Dr. Gell recommended doing 2 embryos per transfer for me.
What specific things went wrong at Geisinger Medical Center Fertility Center?
  • Failed to call with results
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Geisinger Medical Center Fertility Center.
When the first transfer failed I was expecting Dr. Gell to call with results and she never did. I had to call and spoke to Becky who gave me the results. For the second (successful) transfer, Dr. Gell called me with the results. After doing research, I suggested using Lupron as a trigger instead of HcG as I was worried about OHSS. Dr. Gell chose to use HcG for my retrieval. I experienced pretty significant OHSS and my transfer was postponed. After discussion with Dr. Gell, she said if I were to do another retrieval, she would use Lupron as a trigger instead of HcG.
8
Doctor
Jennifer Gell
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
8
Clinic
Geisinger Medical Center Fertility Center
Wilkes Barre
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Review of
2019, Unknown Success
NPS
10
NPS
10
Age 35
4 Fertility Medications
Diminished Ovarian Reserve
Income $50K - $99K
Operations
2nd of 2 Docs
2 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
Dr Gell laid each step out and was always up front with me and our options. There was no sugar coating. That is not what I needed. I needed information that my previous doctor could not give me. She is honest and really wants to see her patients have a successful pregnancy...My lining was thining due to the chlomid. We switched to another from (I forget the name) my body responded well the first time and took a trigger shot to ovulate but did not get pregnant. Tried same oral pills again and on the next ultra sound found cysts and waited for my next cycle. Cycle came, tried again. Still no eggs. We have now moved on to injectables. Currently going through treatment to see if I have any more eggs remaining.
The nurse I deal with on a regular basis [at Geisinger Medical Center Fertility Center] makes sure to answer all of my questions and follows up if I did have questions or issues with the pharmacy...There is a sign that says you are not allowed to bring your kids to the clinic. This is something that is not enforced. If this was a trigger for me, I would have been upset multiple times. I have a child so I get child care can be an issues but it certainly could be tough for someone who is still trying to have their first.
How was your experience with Jennifer Gell at Geisinger Medical Center Fertility Center?
Dr Gell laid each step out and was always up front with me and our options. There was no sugar coating. That is not what I needed. I needed information that my previous doctor could not give me. She is honest and really wants to see her patients have a successful pregnancy.
What's one piece of advice would you give a prospective patient of Jennifer Gell at Geisinger Medical Center Fertility Center?
Be open and accepting to the honesty that comes with infertility.
During treatment, were you treated like a number or a human with Jennifer Gell at Geisinger Medical Center Fertility Center?
Dr Gell spoke to me and not above me. Meaning she explained everything to me so I could understand. She also sat with me as I cried as she discussed with my husband and I about moving on to injectables or even egg donation.
Describe the protocols Jennifer Gell used in your cycles at Geisinger Medical Center Fertility Center and their degree of success.
We started with Chlomid but was monitored to see how my body responded. This was after my husband and I both had testing done to see where our fertility issues were. It was with me. We did two rounds of chlomid with no luck. My lining was thining due to the chlomid. We switched to another from (I forget the name) my body responded well the first time and took a trigger shot to ovulate but did not get pregnant. Tried same oral pills again and on the next ultra sound found cysts and waited for my next cycle. Cycle came, tried again. Still no eggs. We have now moved on to injectables. Currently going through treatment to see if I have any more eggs remaining.
Describe your experience with your nurse at Geisinger Medical Center Fertility Center. (Assigned nurse: Grace)
The nurse I deal with on a regular basis makes sure to answer all of my questions and follows up if I did have questions or issues with the pharmacy.
Describe your experience with Geisinger Medical Center Fertility Center.
There is a sign that says you are not allowed to bring your kids to the clinic. This is something that is not enforced. If this was a trigger for me, I would have been upset multiple times. I have a child so I get child care can be an issues but it certainly could be tough for someone who is still trying to have their first.
Describe the costs associated with your care under Jennifer Gell at Geisinger Medical Center Fertility Center.
I found Dr Gell because it was the only doctor our insurance would cover treatment with. Besides co-pays, we have had not extra cost in office. We have not attempted our IUI yet due to cost.
Describe Jennifer Gell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Geisinger Medical Center Fertility Center.
N/a
10
Doctor
Jennifer Gell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Geisinger Medical Center Fertility Center
Wilkes Barre
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Review of
2017 - 2018, Unsuccessful
NPS
8
NPS
8
Age 34 - 35
2 IVF
Male Factor
European
Income $0 - $49K
Teacher
Only Doc Seen
Fertility Medications With Other Docs
Neutral
Neutral
Unsuccessful
Review of
Dr. Gell is a knowledgeable and compassionate doctor who cares for her patients personally and professionally. She believes strongly that her treatment plan and course of action will succeed and does her best to transfer this hope to her patients. Nevertheless, she is not reluctant to offer a new treatment when others fail....Started with IVF with ICSI. Protocol was birth control pills, followed by Folstim, Menopur, and Ganirelix.
The strengths of the clinic [Geisinger Medical Ctr Fertility Ctr] are the knowledgeable and compassionate care of Dr. Gell. The clinic will open for you on Sundays and holidays if needed.... The team is committed to treatment that works for their patients and giving the best patient care is truly a priority.... Typical IVF cycle runs $9300-9800 before medication and billable office hours and testing.... Grace can be blunt but she is always gentle and very concerned with the comfort and care of her patients. She answers questions and phone calls promptly, and is always willing to answer more if needed.
How was your experience with Jennifer Gell at Geisinger Medical Center Fertility Center?
Dr. Gell is a knowledgeable and compassionate doctor who cares for her patients personally and professionally. She believes strongly that her treatment plan and course of action will succeed and does her best to transfer this hope to her patients. Nevertheless, she is not reluctant to offer a new treatment when others fail.
During treatment, were you treated like a number or a human with Jennifer Gell at Geisinger Medical Center Fertility Center?
Doctor and staff took the time to answer any questions we had, got to know us on a personal level, and empathized with our situation.
Describe the protocols Jennifer Gell used in your cycles at Geisinger Medical Center Fertility Center and their degree of success.
Started with IVF with ICSI. Protocol was birth control pills, followed by Folstim, Menopur, and Ganirelix. Ultrasound and bloodwork used to monitor progress. Triggered with Ovidrel. Husband was treated at the same time with Clomid and Anastrozole for infertility by a different specialist. This protocol resulted in 11 eggs retrieved, 8 fertilized with 2 used for third day transfer and one blast frozen. This resulted in positive pregnancy test and eventual miscarriage. Second protocol four months later started with Lupron and then added Folstim, triggered with Ovidrel. This resulted in 8 eggs, 4 fertilized, but none survived to blast for PGS. Third protocol for frozen transfer was Lupron and progesterone injections. Transfer did not result in positive pregnancy test.
Describe your experience with your nurse at Geisinger Medical Center Fertility Center. (Assigned nurse: Grace)
Grace can be blunt but she is always gentle and very concerned with the comfort and care of her patients. She answers questions and phone calls promptly, and is always willing to answer more if needed.
Describe your experience with Geisinger Medical Center Fertility Center.
The strengths of the clinic are the knowledgeable and compassionate care of Dr. Gell. The clinic will open for you on Sundays and holidays if needed. The only weaknesses and downsides we have experienced have been a lack of success but this lack of success was not a result of any lack of trying. The team is committed to treatment that works for their patients and giving the best patient care is truly a priority.
Describe the costs associated with your care under Jennifer Gell at Geisinger Medical Center Fertility Center.
Typical IVF cycle runs $9300-9800 before medication and billable office hours and testing.
8
Doctor
Jennifer Gell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
Geisinger Medical Center Fertility Center
Wilkes Barre
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2017, Unknown Success
NPS
10
NPS
10
Age 22 - 27
1 IUI
PCOS
Unexplained
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
I felt like a human because dr gell will always sit down and talk to you about what’s going on with you as a person and than medically she would also discuss what was going on. She would try and be serious yet calming when telling you any kind of bad news...We started with just trying to conceive with clomid but that was not working so she switched me to femara and that seemed to help the follicles grow but when I used the trigger shot I’m not sure if an egg released and we did that 2xs but I was not getting a possitive. So she did femara, follistem and the trigger for iui. I got another bfn. After that she asked that I conseder ivf. I
This clinics only weakness is they [Geisinger Medical Center] are not open on the weekends and they do not do the ivf on site so you have to travel to Danville which cost even more money.... The nursin staff is pretty much just getting you checked in and explaining how the medications work and how to give the shots..etc. I’ve see. One nurse who has given me the ultrasound and took pictures for dr gell and she was passionate and caring
How was your experience with Jennifer Gell at Geisinger Medical Center Fertility Center?
She is a understanding dr who is always trying to help her patients. She kind, caring,genuine, and honest! Always willing to sit down and discuss any of your concerns or fears! I feel extremely confident and comfortable with her as my ob and fertility dr! When she had to tell me after my you that it didn’t work she was very calm, collected, and soft. She asked me if I was ok seeing the hurt on my face, and she seemed upset as well. I truly believe she is an amazing person who can be as honest as she can with you, yet being caring at the same time. This is hard to find and I recommend her to a lot of people!
What's one piece of advice would you give a prospective patient of Jennifer Gell at Geisinger Medical Center Fertility Center?
Make sure you ask questions. She is not a mind reader and will answer them if she can and if not she will call around and ask others to see if she can get you an answer.
During treatment, were you treated like a number or a human with Jennifer Gell at Geisinger Medical Center Fertility Center?
I felt like a human because dr gell will always sit down and talk to you about what’s going on with you as a person and than medically she would also discuss what was going on. She would try and be serious yet calming when telling you any kind of bad news. She asks if your okay periodically and to make sure she’s not hurting you. She has always been pretty straight forward with me. I have high hopes with her, just not in myself sometimes. She says I need ivf but it’s so expensive and I just can’t come up with the money to pay it all up front. She is great and has gotten my sister pregnant.
Describe the protocols Jennifer Gell used in your cycles at Geisinger Medical Center Fertility Center and their degree of success.
We started with just trying to conceive with clomid but that was not working so she switched me to femara and that seemed to help the follicles grow but when I used the trigger shot I’m not sure if an egg released and we did that 2xs but I was not getting a possitive. So she did femara, follistem and the trigger for iui. I got another bfn. After that she asked that I conseder ivf. I have not been able to get the money for it as of yet.
Describe your experience with the nursing staff at Geisinger Medical Center Fertility Center.
The nursin staff is pretty much just getting you checked in and explaining how the medications work and how to give the shots..etc. I’ve see. One nurse who has given me the ultrasound and took pictures for dr gell and she was passionate and caring😉
Describe your experience with Geisinger Medical Center Fertility Center.
This clinics only weakness is they are not open on the weekends and they do not do the ivf on site so you have to travel to Danville which cost even more money. The only advice is to be persistent as it takes a while to get an appointment with her so make sure you plan ahead of ttc.
10
Doctor
Jennifer Gell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Geisinger Medical Center Fertility Center
Wilkes Barre
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2017, Unsuccessful
NPS
8
NPS
9
Age 29 - 32
3 IUI
Endometriosis
Unexplained
European
East Asian
Income $0 - $49K
Entrepreneur
Only Doc Seen
Neutral
Strongly Recommends
Unsuccessful
Review of
My only complaint is that I wish she [Dr. Jennifer Gell] focused more on testing and diagnosing the problem rather than just treatment. She also doesn't run standard CD3 blood tests (LH, FSH, AMH, E2) as part of her initial testing like most REs do. I actually had to go to my OB/GYN to get the tests done because she said she thought they were unnecessary (I disagree). I just don't understand diagnosing someone with unexplained infertility without performing simple blood tests which could provide some insight into the problem. After 3+ years of trying without a positive pregnancy test or an answer as to why, I don't feel like I should have to push for additional testing or information that's readily available. I don't feel comfortable moving on to expensive, invasive, treatments if there's more testing that can be done first. She's a great doctor but like wit
Everyone is very nice and compassionate. I don't recall ever having a bad experience with anyone at Dr Gell's practice [Geisinger Medical Center Fertility Center]...Consultations are ~$400-600 if your insurance doesn't cover it. I believe it's on a sliding scale. IUIs cycles are ~$1200, out of pocket. The IUI itself is ~$375 which is what I paid since my insurance covered the ultrasounds and medications but not treatments. IVF is around $11,000, out of pocket. Medications are around $3,000 -$5,000.
How was your experience with Jennifer Gell at Geisinger Medical Center Fertility Center?
Dr Gell is a warm, caring doctor with an excellent bedside manner. She is honest and straight to the point without being insensitive. My only complaint is that I wish she focused more on testing and diagnosing the problem rather than just treatment. She also doesn't run standard CD3 blood tests (LH, FSH, AMH, E2) as part of her initial testing like most REs do. I actually had to go to my OB/GYN to get the tests done because she said she thought they were unnecessary (I disagree). I just don't understand diagnosing someone with unexplained infertility without performing simple blood tests which could provide some insight into the problem. After 3+ years of trying without a positive pregnancy test or an answer as to why, I don't feel like I should have to push for additional testing or information that's readily available. I don't feel comfortable moving on to expensive, invasive, treatments if there's more testing that can be done first. She's a great doctor but like with any doctor, I think it's important to do your own research and advocate for yourself. There is no exception here.
What's one piece of advice would you give a prospective patient of Jennifer Gell at Geisinger Medical Center Fertility Center?
Do your own research and push for CD3 blood tests. There is no harm in educating yourself!
During treatment, were you treated like a number or a human with Jennifer Gell at Geisinger Medical Center Fertility Center?
Dr Gell is always warm and friendly towards me but I didn't feel like her treatment plans and/or diagnosis process were tailored to the individual.
Describe the protocols Jennifer Gell used in your cycles at Geisinger Medical Center Fertility Center and their degree of success.
My first treatment plan was timed intercourse with Clomid. I did two cycles of this before moving on to IUI. She does not do ultrasounds during TI cycles but she does check your progesterone to see if you've ovulated. My second treatment plan was IUI, Clomid, and Novarel hCG trigger. I did 3 cycles of this without success. I had two ultrasounds during each cycle to monitor my follicles. She had me administer the trigger shot once my follicles reached around 18mm. IUIs followed 36 hours after the hCG trigger shot. She did not check my progesterone during IUI cycles. After 5 failed medicated cycles, she recommended I move on to IVF. She did not bring up injectable hormones or suggest that as an option. She said I responded well to Clomid and if that (IUI) didn't work then it was unlikely that it was going to. She said IVF will give us our best chances. She also said I could opt to do a laparoscopy to check for Endometriosis and/or scarring before moving on to IVF. She said she didn't think it was necessary but it was ultimately up to me. I decided to do the laparoscopy and she found some mild endo and was able to remove it during the procedure. Afterwards, she recommended that we try naturally for 6-12 months and if I'm still not pregnant then we should to IVF.
Describe your experience with the nursing staff at Geisinger Medical Center Fertility Center.
Very sweet, compassionate, and competent.
Describe your experience with Geisinger Medical Center Fertility Center.
Everyone is very nice and compassionate. I don't recall ever having a bad experience with anyone at Dr Gell's practice.
Describe the costs associated with your care under Jennifer Gell at Geisinger Medical Center Fertility Center.
Consultations are ~$400-600 if your insurance doesn't cover it. I believe it's on a sliding scale. IUIs cycles are ~$1200, out of pocket. The IUI itself is ~$375 which is what I paid since my insurance covered the ultrasounds and medications but not treatments. IVF is around $11,000, out of pocket. Medications are around $3,000 -$5,000.
Describe Jennifer Gell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Geisinger Medical Center Fertility Center.
N/A
8
Doctor
Jennifer Gell
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
9
Clinic
Geisinger Medical Center Fertility Center
Wilkes Barre
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
Review of
2013 - 2015, Successful
NPS
10
NPS
10
Age 25 - 27
6 Fertility Medications
Anovulation
European
Income $50K - $99K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Review of
We could not be happier with Dr. Gell. She made sure that we understood every single piece of treatment and really listened to our concerns. When Clomid wasn't working, she changed treatment by adding metformin and starting the process to do an IUI...Dr. Gell took the time to go through both mine and my husband's history and really made us feel comfortable. She explained everything and made sure that we were comfortable with every plan.
IUI with medications - $3,000 (estimate) IVF with medications - $10,000 ((estimate) Office visits - $25 per visit HSG...Easy to reach staff Good hours Resources available Great location...Always available for phone calls Offered plenty of advice and reassurance Helpful when showing how to use injections Offered many resources on where to get the injections from since insurance did not cover them
How was your experience with Jennifer Gell at Geisinger Medical Center Fertility Center?
We could not be happier with Dr. Gell. She made sure that we understood every single piece of treatment and really listened to our concerns. When Clomid wasn't working, she changed treatment by adding metformin and starting the process to do an IUI. Fortunately, we were able to get pregnant on an "off" cycle prior to starting the IUI.
What's one piece of advice would you give a prospective patient of Jennifer Gell at Geisinger Medical Center Fertility Center?
Be an advocate for yourself, but listen to what Dr. Gell offers, as well.
During treatment, were you treated like a number or a human with Jennifer Gell at Geisinger Medical Center Fertility Center?
Dr. Gell took the time to go through both mine and my husband's history and really made us feel comfortable. She explained everything and made sure that we were comfortable with every plan.
Describe the protocols Jennifer Gell used in your cycles at Geisinger Medical Center Fertility Center and their degree of success.
Clomid, starting at 50mg. No ovulation Clomid, 100mg. No ovulation Clomid, 150mg. No ovluation. Clomid 150mg plus metformin. No ovulation. Clomid 200mg plus metformin. Ovulation but low progesterone level. Continued metformin while preparing for IUI. Got pregnant on natural cycle after 3 months on metformin.
Describe your experience with the nursing staff at Geisinger Medical Center Fertility Center.
Always available for phone calls Offered plenty of advice and reassurance Helpful when showing how to use injections Offered many resources on where to get the injections from since insurance did not cover them (cancelled due to pregnancy)
Describe your experience with Geisinger Medical Center Fertility Center.
Easy to reach staff Good hours Resources available Great location
Describe the costs associated with your care under Jennifer Gell at Geisinger Medical Center Fertility Center.
Clomid, out of pocket, not covered by insurance. Approximately 25-50$ per cycle. Metformim, covered my insurance. $0 per month. IUI with medications - $3,000 (estimate) IVF with medications - $10,000 ((estimate) Office visits - $25 per visit HSG - $0 after insurance Ultrasounds - $0 after insurance Bloodwork - roughly $125/month after insurance stopped covering due to "infertile" diagnosis
10
Doctor
Jennifer Gell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Geisinger Medical Center Fertility Center
Wilkes Barre
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
2015, Successful
NPS
10
NPS
10
Age 37
1 IVF
Income $100K - $199K
3rd of 3 Docs
10 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr. Gell was involved from the first visit...the consultation. We were already through several it's and my husband and I decided that we wanted to go right for invitro. Dr. Gell explained everything. Went over each detail that was involved and what I was to expect from the initial examination to the day of transfer. The consultation is overwhelming usually but not with Dr. Gell. Everything was on a folder and explained in detail. She told what I needed to do to prepare my body for the procedure. After every visit I was told what to expect even though everything was already explained. She was so compassionate every time she talked to us. She was honest and upfront about the probability of conceiving. I felt safe when I was there like there is no one else's hands I would rather be in. The finances were explained in detail as well which helped tremendously going into it. I felt before I was paying all these separate small bills and never really knowing what they were for.
Dr Gell and her entire staff [at Geisinger Wilkes Barre] always made me feel like I was the most important person ( not a patient) in their care. She was always kind and looked you right in the eye....Entire cost for all appointments and procedures including freezing if we had any left over eggs was 16,000....On time appointments. I never waited. Clean. They always remembered me even though there were so many couples going in and out. Phone calls back were prompt. They set me up with a very reasonable fertility med website which were extremely helpful.
How was your experience with Jennifer Gell at Geisinger Medical Center Fertility Center?
Dr. Gell was involved from the first visit...the consultation. We were already through several it's and my husband and I decided that we wanted to go right for invitro. Dr. Gell explained everything. Went over each detail that was involved and what I was to expect from the initial examination to the day of transfer. The consultation is overwhelming usually but not with Dr. Gell. Everything was on a folder and explained in detail. She told what I needed to do to prepare my body for the procedure. After every visit I was told what to expect even though everything was already explained. She was so compassionate every time she talked to us. She was honest and upfront about the probability of conceiving. I felt safe when I was there like there is no one else's hands I would rather be in. The finances were explained in detail as well which helped tremendously going into it. I felt before I was paying all these separate small bills and never really knowing what they were for.
What's one piece of advice would you give a prospective patient of Jennifer Gell at Geisinger Medical Center Fertility Center?
Listen to every word she says
During treatment, were you treated like a number or a human with Jennifer Gell at Geisinger Medical Center Fertility Center?
Dr Gell and her entire staff always made me feel like I was the most important person ( not a patient) in their care. She was always kind and looked you right in the eye.
Describe the protocols Jennifer Gell used in your cycles at Geisinger Medical Center Fertility Center and their degree of success.
I can't remember exact protocol. I was setup with injections to be given twice a day with an ultra sound every other day to monitor the growth. Then given another injection to mature the eggs and then the retrieval was scheduled. The did an egg retrieval and 5 days later they transferred the eggs with a small doses of valium to relax the cervix. Told to stay on bed rest for 2 days. I than began 3 vaginal inserts of progesterone a day. This was the best option for me because we were unexplained.
Describe your experience with your nurse at Geisinger Medical Center Fertility Center. (Assigned nurse: Can't remember sorry!!)
Entire staff and especially my nurse was extremely compassionate kind gentle with my very broken down self.
Describe your experience with Geisinger Medical Center Fertility Center.
On time appointments. I never waited. Clean. They always remembered me even though there were so many couples going in and out. Phone calls back were prompt. They set me up with a very reasonable fertility med website which were extremely helpful.
Describe the costs associated with your care under Jennifer Gell at Geisinger Medical Center Fertility Center.
Entire cost for all appointments and procedures including freezing if we had any left over eggs was 16,000.00
10
Doctor
Jennifer Gell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Geisinger Medical Center Fertility Center
Wilkes Barre
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
8
NPS
9
Age 30
1 Fertility Medications
PCOS
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Review of
Whenever I have seen Dr. Gell, I have been extremely satisfied. On one visit, I had a fill in tech and I left unsatisfied with how I was treated and the lack of explanation but I do not feel as though this goes against Dr. Gell or her clinic....Dr. Gell and her staff have been extremely responsive and have explained all procedures. They have answered my questions thoroughly.... Dr. Gell administered an HSG and ordered extensive bloodwork before beginning treatment.
If considering making an appointment, I would call [Geisinger Medical Ctr] as soon as you have an inclination because the wait to be seen is sometimes long. She has come highly recommended and is one of a kind for the area, so the wait to get in with her took a few months.... [Nurse] Grace has always responded to questions and concerns appropriately, both over the phone and through email.... On one visit, I had a fill in tech and I left unsatisfied with how I was treated
How was your experience with Jennifer Gell at Geisinger Medical Center Fertility Center?
Whenever I have seen Dr. Gell, I have been extremely satisfied. On one visit, I had a fill in tech and I left unsatisfied with how I was treated and the lack of explanation but I do not feel as though this goes against Dr. Gell or her clinic. Her and her nurse have always been responsive to my questions and listened to my concerns.
What's one piece of advice would you give a prospective patient of Jennifer Gell at Geisinger Medical Center Fertility Center?
Ask questions whenever you are unsure. You are your best advocate and she has done a great job explaining anything I was unsure of.
During treatment, were you treated like a number or a human with Jennifer Gell at Geisinger Medical Center Fertility Center?
Dr. Gell and her staff have been extremely responsive and have explained all procedures. They have answered my questions thoroughly.
Describe the protocols Jennifer Gell used in your cycles at Geisinger Medical Center Fertility Center and their degree of success.
Dr. Gell administered an HSG and ordered extensive bloodwork before beginning treatment. My body has not responded to Clomid as expected, so we are beginning to plan our next steps.
Describe your experience with your nurse at Geisinger Medical Center Fertility Center. (Assigned nurse: Grace)
Grace has always responded to questions and concerns appropriately, both over the phone and through email.
Describe your experience with Geisinger Medical Center Fertility Center.
If considering making an appointment, I would call as soon as you have an inclination because the wait to be seen is sometimes long. She has come highly recommended and is one of a kind for the area, so the wait to get in with her took a few months.
What specific things went wrong at Geisinger Medical Center Fertility Center?
  • Provided conflicting information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Geisinger Medical Center Fertility Center.
The experience I had does not go against Dr. Gell or her clinic. It was experienced with a fill in. Dr. Gell and her staff followed up appropriately.
8
Doctor
Jennifer Gell
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Geisinger Medical Center Fertility Center
Wilkes Barre
NPS
Operations
5 of 5
Scheduling
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2019, Unknown Success
NPS
10
NPS
10
Age 31 - 35
3 Fertility Medications
Anovulation
PCOS
Tubal Blockage
European
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
She [Dr. Gell] came in and started testing to see my levels. ... Doctor gell has fantastic bedside manners. She talks about all the options and how things works. ... She also talk about the process of treat ment plans. She ruled out one thing to another. Then she has me go in for surgery to find out I have a tube blocked. Once that was fixed she started me on birth control to regulate my period. Then once that was done we started on clomid.
Everyone [at Geisinger Medical Center Fertility Center]is super nice and helpful the place is clean. A little compact when you enter the door for the waiting area but other then that its good.i had no problems with the doctor or nurses. The clincher was clean and well maintain ... The nurses were super nice and helpful to the time I arrive to the time I left. Plus getting back to me if I had any questions
How was your experience with Jennifer Gell at Geisinger Medical Center Fertility Center?
Doctor gell has fantastic bedside manners. She talks about all the options and how things works. She takes you step by step and walk you through everything. She straight to the point with out sound mean or harsh. She doesn't sugarcoat anything. She works with you.
What's one piece of advice would you give a prospective patient of Jennifer Gell at Geisinger Medical Center Fertility Center?
Go in with an open mind
During treatment, were you treated like a number or a human with Jennifer Gell at Geisinger Medical Center Fertility Center?
Doctor Gell. Is fantastic and straight to the point without being harsh or mean
Describe the protocols Jennifer Gell used in your cycles at Geisinger Medical Center Fertility Center and their degree of success.
She came in and started testing to see my levels. She also talk about the process of treat ment plans. She ruled out one thing to another. Then she has me go in for surgery to find out I have a tube blocked. Once that was fixed she started me on birth control to regulate my period. Then once that was done we started on clomid.
Describe your experience with the nursing staff at Geisinger Medical Center Fertility Center.
The nurses were super nice and helpful to the time I arrive to the time I left. Plus getting back to me if I had any questions
Describe your experience with Geisinger Medical Center Fertility Center.
Nothing to really report. Everyone is super nice and helpful the place is clean. A little compact when you enter the door for the waiting area but other then that its good.i had no problems with the doctor or nurses. The clincher was clean and well maintain
Describe the costs associated with your care under Jennifer Gell at Geisinger Medical Center Fertility Center.
The shot was 100 dollars And the clomid was around 60 for all three around
10
Doctor
Jennifer Gell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Geisinger Medical Center Fertility Center
Wilkes Barre
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
10
NPS
10
Age 33
PCOS
Income $0 - $49K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
She [Dr. Gell] explained everything she planned on doing. She explained every test and procedure and possible medication that I may have to do. She was just incredible. I never once felt overwhelmed with any of the information she was giving me.... She broke down every test she was doing bloodwork for. I had 2 hsg done and she explained the purpose of it and each step along the way. I just had a polyp removed and she came in and checked led to make sure I was ok and even afterwards had such compassion. I've never had a procedure done where I needed to go under general anesthesia and she walked me thru the whole process.
They [Geisinger Med Ctr] are very respectful and efficient with returning calls. As of now I see no weaknesses with the clinic. Everyone was just wonderful.the atmosphere is very calm and quiet and I felt comfortable there.... [nursing staff] were very very nice and having the issues I have they were very compassionate.... She [Dr. Gell] explained everything she planned on doing. She explained every test and procedure and possible medication that I may have to do. She was just incredible.
How was your experience with Jennifer Gell at Geisinger Medical Center Fertility Center?
She broke down every test she was doing bloodwork for. I had 2 hsg done and she explained the purpose of it and each step along the way. I just had a polyp removed and she came in and checked led to make sure I was ok and even afterwards had such compassion. I've never had a procedure done where I needed to go under general anesthesia and she walked me thru the whole process.
What's one piece of advice would you give a prospective patient of Jennifer Gell at Geisinger Medical Center Fertility Center?
Just stay optimistic. She takes every one of your concerns and questions into consideration. She is very easy to talk to.
During treatment, were you treated like a number or a human with Jennifer Gell at Geisinger Medical Center Fertility Center?
She explained everything she planned on doing. She explained every test and procedure and possible medication that I may have to do. She was just incredible. I never once felt overwhelmed with any of the information she was giving me.
Describe the protocols Jennifer Gell used in your cycles at Geisinger Medical Center Fertility Center and their degree of success.
She performed 2 hsg and one that she described as a d&c. I had 2 miscarriages and she was the only one that looked further into it.
Describe your experience with the nursing staff at Geisinger Medical Center Fertility Center.
They were very very nice and having the issues I have they were very compassionate.
Describe your experience with Geisinger Medical Center Fertility Center.
They are very respectful and efficient with returning calls. As of now I see no weaknesses with the clinic. Everyone was just wonderful.the atmosphere is very calm and quiet and I felt comfortable there.
10
Doctor
Jennifer Gell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Geisinger Medical Center Fertility Center
Wilkes Barre
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
2013 - 2018, Unsuccessful
NPS
8
NPS
8
Age 30 - 35
European
Income $50K - $99K
1st of 3 Docs
3 IUI With Other Docs
Donor Sperm
Neutral
Neutral
Unsuccessful
Review of
Dr. Gell is a good doctor. I ovulated on a weekend, and she game in on the weekend to do the IUI. She was pleasant and kind. Dr. Gell was always very patient and understanding. She made the IUI process easy to understand. I wish more was done to be sure I was ovulating and that my uterine lining could handle implantation...used clomid with a trigger shot for IUI. On day 13 you went to the office for an ultrasound to see how many mature follicles you had to determine when you should take the shot. That was the day you scheduled the shot. I didn’t like that the nurse did the ultrasound and then you had to wait to hear from to office on a time for the IUI time.
[Gesinger Medical Center Fertility Center] is one of the few clinics in the Scranton/WB areas. There is no storage facility for donor sperm or donor eggs. The staff is nice for the most part. The clinic is clean. The office is easy to get to...Grace [nurse] was nice. She seemed annoyed or irritated at times with questions... wish more was done to be sure I was ovulating and that my uterine lining could handle implantation...I didn’t like that the nurse did the ultrasound and then you had to wait to hear from to office on a time for the IUI time. Nurse
How was your experience with Jennifer Gell at Geisinger Medical Center Fertility Center?
Dr. Gell is a good doctor. I ovulated on a weekend, and she game in on the weekend to do the IUI. She was pleasant and kind. Dr. Gell was always very patient and understanding. She made the IUI process easy to understand. I wish more was done to be sure I was ovulating and that my uterine lining could handle implantation.
What's one piece of advice would you give a prospective patient of Jennifer Gell at Geisinger Medical Center Fertility Center?
Prepare a list of questions prior to going in. She will take the time to answer them.
During treatment, were you treated like a number or a human with Jennifer Gell at Geisinger Medical Center Fertility Center?
Dr. Hell was kind and optimistic. Almost too optimistic.
Describe the protocols Jennifer Gell used in your cycles at Geisinger Medical Center Fertility Center and their degree of success.
Dr. Gell used clomid with a trigger shot for IUI. On day 13 you went to the office for an ultrasound to see how many mature follicles you had to determine when you should take the shot. That was the day you scheduled the shot. I didn’t like that the nurse did the ultrasound and then you had to wait to hear from to office on a time for the IUI time.
Describe your experience with your nurse at Geisinger Medical Center Fertility Center. (Assigned nurse: Grace)
Grace was nice. She seemed annoyed or irritated at times with questions.
Describe your experience with Geisinger Medical Center Fertility Center.
This is one of the few clinics in the Scranton/WB areas. There is no storage facility for donor sperm or donor eggs. The staff is nice for the most part. The clinic is clean. The office is easy to get to.
Describe the costs associated with your care under Jennifer Gell at Geisinger Medical Center Fertility Center.
Most was covered by insurance with the exception of donor sperm.
Describe Jennifer Gell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Geisinger Medical Center Fertility Center.
n/a
8
Doctor
Jennifer Gell
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Geisinger Medical Center Fertility Center
Wilkes Barre
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2020, Unsuccessful
NPS
2
NPS
2
Age 25 - 31
2 IUI
Anovulation
European
Income $50K - $99K
Teacher
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Review of
Dr.Gell did not explain treatment possibilities...Very brief consultations...We used menopur and kept increasing the dose up to 450 iu. The doctor refused to pair it with oral meds. After an unsuccessful iui. I pushed for oral meds. It resulted in more eggs than the month of injections alone, but thinned my lining. Dr. Gell proceeded with the iui and it was unsuccessful again...I felt the whole process was just a guess and check.
A strength would be location there are not many options in our area. A weakness is a doctor split between locations and a lack of overall monitoring. There is never a reasoning for the results. I felt the whole process was just a guess and check...Contacting the office by phone is nearly impossible, they never answer and a call back is hit or miss. The online portal is better for communication...Billing was incorrect.
How was your experience with Jennifer Gell at Geisinger Medical Center Fertility Center?
Dr.Gell did not explain treatment possibilities full. Price quoted for iui procedure was double and meds cost 8x. We spent $10,000 on injectables for over a month and two iuis. We did both iuis with small follicles and thin lining. Egg size, lining, and estradiol were the only hormones tested.
What's one piece of advice would you give a prospective patient of Jennifer Gell at Geisinger Medical Center Fertility Center?
Be an advocate for your own care. More testing or medications.
During treatment, were you treated like a number or a human with Jennifer Gell at Geisinger Medical Center Fertility Center?
Very brief consultations
Describe the protocols Jennifer Gell used in your cycles at Geisinger Medical Center Fertility Center and their degree of success.
After no follicle growth to 4 cycles of clomid and femara we moved to injections. We used menopur and kept increasing the dose up to 450 iu. The doctor refused to pair it with oral meds. After an unsuccessful iui. I pushed for oral meds. It resulted in more eggs than the month of injections alone, but thinned my lining. Dr. Gell proceeded with the iui and it was unsuccessful again.
Describe your experience with your nurse at Geisinger Medical Center Fertility Center. (Assigned nurse: Grace)
No compassionate when there was no follicle growth or concerns over cost of medication. Contacting the office by phone is nearly impossible, they never answer and a call back is hit or miss. The online portal is better for communication.
Describe your experience with Geisinger Medical Center Fertility Center.
A strength would be location there are not many options in our area. A weakness is a doctor split between locations and a lack of overall monitoring. There is never a reasoning for the results. I felt the whole process was just a guess and check.
Describe the costs associated with your care under Jennifer Gell at Geisinger Medical Center Fertility Center.
$900 for 10 vials of Menopur $750 IUI
What specific things went wrong at Geisinger Medical Center Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Geisinger Medical Center Fertility Center.
I had difficulty receiving medication from the mail order pharmacy because the prescription was called in wrong. Billing was incorrect.
2
Doctor
Jennifer Gell
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
3 of 5
2
Clinic
Geisinger Medical Center Fertility Center
Wilkes Barre
NPS
Operations
1 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
Review of
2016, Successful
NPS
10
NPS
10
Age 29
1 Fertility Medications
PCOS
European
Income $50K - $99K
2nd of 2 Docs
11 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
I felt heard. I felt like she listened to me and cared about how I was feeling. She worked along side me and I never felt in the dark or forgotten about between appointments. ... Dr Gell took the time to talk to me, LISTEN TO ME, and was available whenever I needed her- even for the little, “silly” things. ... She had my husband get his sperm counted and she sent me for an HSG test. Both came back with good results so she upped my clomid dose.
They [Geisinger Medical Center Fertility Center] are so helpful and always there to support you along the way. ... They see you through until you are far enough along to start seeing your regular ob ... They make you feel like they are invested in your journey as well. [Nursing Staff] Very kind and helpful ... She [doctor] worked along side me and I never felt in the dark or forgotten about between appointments.
How was your experience with Jennifer Gell at Geisinger Medical Center Fertility Center?
I felt heard. I felt like she listened to me and cared about how I was feeling. She worked along side me and I never felt in the dark or forgotten about between appointments. She was thorough with both my husband and I and it didn’t take long for us to get the results we were hoping for!
What's one piece of advice would you give a prospective patient of Jennifer Gell at Geisinger Medical Center Fertility Center?
Listen to the details & do them because she’s so knowledgeable! She gave us tips that seemed unimportant- but they worked!
During treatment, were you treated like a number or a human with Jennifer Gell at Geisinger Medical Center Fertility Center?
Dr Gell took the time to talk to me, LISTEN TO ME, and was available whenever I needed her- even for the little, “silly” things. She was thorough and I never felt like she was doing too much or not enough
Describe the protocols Jennifer Gell used in your cycles at Geisinger Medical Center Fertility Center and their degree of success.
She had my husband get his sperm counted and she sent me for an HSG test. Both came back with good results so she upped my clomid dose. I took provera to induce a period and then clomid. My First cycle where she upped my clomid to 100mg worked for me!
Describe your experience with the nursing staff at Geisinger Medical Center Fertility Center.
Very kind and helpful
Describe your experience with Geisinger Medical Center Fertility Center.
Be patient and be willing to put in the work. They are so helpful and always there to support you along the way. They make you feel like they are invested in your journey as well. They see you through until you are far enough along to start seeing your regular ob
10
Doctor
Jennifer Gell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Geisinger Medical Center Fertility Center
Wilkes Barre
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of

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