Rated 8.4
Strongly recommend: 58%Neutral: 29%Don't recommend: 12%8.4
58% strongly recommend
17 reviews
Humanity
8.7
8.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.1
9.1
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7
7
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.1
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Hahnemann Drexel U.
Residency
U. of Michigan
Fellowship
U. of Texas

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Jennifer Gell works at

Geisinger Medical Center Fertility Center
Rated 7.8
Strongly recommend: 57%Neutral: 18%Don't recommend: 25%7.8

At 1 office

Wilkes Barre
1155 E Mountain Blvd
Wilkes Barre, PA 18702
1.800.275.6401
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1 patient review filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2020, Unsuccessful
NPS
2
NPS
2
Age 25 - 31
2 IUI
Anovulation
European
Income $50K - $99K
Teacher
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr.Gell did not explain treatment possibilities...Very brief consultations...We used menopur and kept increasing the dose up to 450 iu. The doctor refused to pair it with oral meds. After an unsuccessful iui. I pushed for oral meds. It resulted in more eggs than the month of injections alone, but thinned my lining. Dr. Gell proceeded with the iui and it was unsuccessful again...I felt the whole process was just a guess and check.
A strength would be location there are not many options in our area. A weakness is a doctor split between locations and a lack of overall monitoring. There is never a reasoning for the results. I felt the whole process was just a guess and check...Contacting the office by phone is nearly impossible, they never answer and a call back is hit or miss. The online portal is better for communication...Billing was incorrect.
How was your experience with Jennifer Gell at Geisinger Medical Center Fertility Center?
Dr.Gell did not explain treatment possibilities full. Price quoted for iui procedure was double and meds cost 8x. We spent $10,000 on injectables for over a month and two iuis. We did both iuis with small follicles and thin lining. Egg size, lining, and estradiol were the only hormones tested.
What's one piece of advice would you give a prospective patient of Jennifer Gell at Geisinger Medical Center Fertility Center?
Be an advocate for your own care. More testing or medications.
During treatment, were you treated like a number or a human with Jennifer Gell at Geisinger Medical Center Fertility Center?
Very brief consultations
Describe the protocols Jennifer Gell used in your cycles at Geisinger Medical Center Fertility Center and their degree of success.
After no follicle growth to 4 cycles of clomid and femara we moved to injections. We used menopur and kept increasing the dose up to 450 iu. The doctor refused to pair it with oral meds. After an unsuccessful iui. I pushed for oral meds. It resulted in more eggs than the month of injections alone, but thinned my lining. Dr. Gell proceeded with the iui and it was unsuccessful again.
Describe your experience with your nurse at Geisinger Medical Center Fertility Center. (Assigned nurse: Grace)
No compassionate when there was no follicle growth or concerns over cost of medication. Contacting the office by phone is nearly impossible, they never answer and a call back is hit or miss. The online portal is better for communication.
Describe your experience with Geisinger Medical Center Fertility Center.
A strength would be location there are not many options in our area. A weakness is a doctor split between locations and a lack of overall monitoring. There is never a reasoning for the results. I felt the whole process was just a guess and check.
Describe the costs associated with your care under Jennifer Gell at Geisinger Medical Center Fertility Center.
$900 for 10 vials of Menopur $750 IUI
What specific things went wrong at Geisinger Medical Center Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Geisinger Medical Center Fertility Center.
I had difficulty receiving medication from the mail order pharmacy because the prescription was called in wrong. Billing was incorrect.
2
Doctor
Jennifer Gell
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
3 of 5
2
Clinic
Geisinger Medical Center Fertility Center
Wilkes Barre
NPS
Operations
1 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5