How was your experience with Jennifer Kawwass at Emory University Reproductive Center?
Dr. Kawwass was a part of the end of our journey, as our journey began a few years prior to landing in her care after transferring clinics and our original doctor leaving the practice. At first we were disappointed our doctor was leaving at such a pivotal point in our care (transfer to gestational carrier); however, after meeting Dr. Kawwass we were smitten! She was so kind, professional, empathetic and informative. She really listened to our history and provided insight into our whole picture - my care, as well as our GC. I am proud to say she will continue to be our doctor throughout our fertility journey, should/when we decide to pursue another transfer in the future.
What's one piece of advice would you give a prospective patient of Jennifer Kawwass at Emory University Reproductive Center?
I encourage anyone seeking fertility treatment to take an active part in their journey. Ask the questions that come to mind, and digest the information given to you fully. You have a say, and can decide what treatments you do and do not wish to take part in. The doctors, especially Kawwass, will guide you in whatever direction they feel is best based on the facts presented to them, but this is a partnership, so don't be shy to speak up if you want to explore other treatment options (fresh vs. frozen, IUI vs IVF, etc.
During treatment, were you treated like a number or a human with Jennifer Kawwass at Emory University Reproductive Center?
I have previously felt I have been treated like a number, but not by Dr. Kawwass. I felt she not only listened to what I had to say, including my history and my goals, but used that information to provide her opinions regarding my care rather than letting me steer the ship, or ignore me entirely. I feel Dr. Kawwass was unique in providing me with care you don't usually see these days. She really cared.
Describe the protocols Jennifer Kawwass used in your cycles at Emory University Reproductive Center and their degree of success.
Again, the majority of my journey was at another clinic, with Emory reviewing records and redoing a few tests they felt needed to be updated; therefore, I cannot provide a whole picture of Emory, as I came to them with frozen embryos. I originally saw a doctor which has since left Emory. That original doctor is who did my transfer, with Kawwass picking things up once we moved onto a gestational carrier. Our experience with Kawwass was magnificent. She treated our whole picture - not only our GC treatment. Dr. Kawwass took the time to review what the next moves for me as a patient would be, as well as placing our sweet embryo ever so perfectly to give us our sweet baby girl who we strived for over a 5 year journey. Obviously, the positive outcome helped, but aside from our wonderful outcome, we found Dr. Kawwass to be thorough with incredible bedside manner. She is highly intelligent and it shows in her treatment.
Describe your experience with your nurse at Emory University Reproductive Center. (Assigned nurse: Mary and Lutissa)
Both Mary and Lutissa were excellent. They were quick to respond to my many portal messages and passed messages along when needed. Mary stepped in when I needed additional care post release from ERC and I found that to be very heartwarming. She could have given me the run around, but did not, passing my message along to Dr. Kawwass when I needed to reach her.
Describe your experience with Emory University Reproductive Center.
Clinic's strengths are the doctors and the nurses. Their weaknesses is by far their financial team. I, like many patients I'm sure, had quite a time with their financial team, having to get the clinic's manager involved when I requested a simple financial statement showing the amounts paid and why. I was also double billed and had to go through several hoops to get this resolved, which is not something you have time to do when you are managing your gestational carrier's care.
Describe the costs associated with your care under Jennifer Kawwass at Emory University Reproductive Center.
Luckily, I had insurance that had infertility coverage; therefore, my out of pocket costs were somewhat low - thousands, rather than tens of thousands. Now, with a gestational carrier, you must pay out of pocket, which also was only thousands rather than tens of thousands when it came to the reproductive piece given we already had frozen embryos which were transferred from another clinic.
Describe Jennifer Kawwass's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Emory University Reproductive Center.
During our care, Emory transferred two embryos for our first attempt with them (third overall) and 1 embryo when transferring to our GC.
What specific things went wrong at Emory University Reproductive Center?
- Failed to call with results
- Failed to convey critical information
Describe the specific things that went wrong at Emory University Reproductive Center.
I had to call to have someone share the results of our transfer with me. Again, we had two transfers with this clinic - one with me, and another with a carrier. The clinic failed to call me with my results, resulting in me calling 5 hours after my appointment because I just couldn't take the anxiety any longer. They of course said someone had to call me back. The results were negative, so I felt as though no one wanted to deliver the bad news.