Jennifer Kulp Makarov

New Hope Fertility Center

Rated 3.7
Strongly recommend: 9%Neutral: 10%Don't recommend: 81%3.7
9% strongly recommend
13 reviews
Humanity
4.9
4.9
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
4.5
4.5
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6
6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.5
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
UMDNJ – Robert Wood Johnson Medical School
Residency
Johns Hopkins
Fellowship
Yale

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Jennifer Kulp Makarov works at

New Hope Fertility Center
Rated 7
Strongly recommend: 45%Neutral: 26%Don't recommend: 29%7

At 1 office

New York
4 Columbus Circle
New York, NY 10019
(212) 517-7676
Explore Clinic

13 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, 22 Eggs Frozen
6
7
Age 32 - 33
1 Egg Freezing
East Asian
Ashkenazi Jewish
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Neutral
Successful
I met Dr. Makarov once for my initial consultation and then never saw her again during my entire egg freezing cycle. Every time I asked if I could talk to her, I was told I'd have to wait 30 minutes or I could speak to a nurse now, so I'd obviously just speak to the nurse. But because different nurses (though all very nice) did my monitoring each time, it definitely felt a bit impersonal and I never felt like I knew exactly what was going on, what the drugs were doing to me, where I was in my cycle...
The nurses [at New Hope Fertility Center] were all very kind and supportive, and made the whole process easier...Except for the first two visits, my monitoring appointments went fairly quickly and I usually didn't have to wait too long. It was convenient that there was a Brooklyn monitoring location, though inconvenient that I had to call/e-mail to make an appointment there and nobody ever responded to my e-mails...
How was your experience with Jennifer Kulp Makarov at New Hope Fertility Center?
She was very nice when I met her. I didn't feel rushed and she was sure to answer all our questions about egg freezing and the process. But I realize now that I didn't even know all the questions to ask, because there was a lot about the process and my body and potential risks that I just didn't know, so I do wish I had been given a more thorough overview of what was involved and what could happen both during and after an egg retrieval.
What's one piece of advice would you give a prospective patient of Jennifer Kulp Makarov at New Hope Fertility Center?
Do your research and write all your questions down ahead of time, and maybe be upfront about the type of communication you want and expect in order to feel safe and supported. I remember a nurse telling me she had developed OHSS after her cycle and had been in a lot of pain (this was after I was dealing with my OHSS symptoms), and she said "I remember calling my doctor in the middle of the night crying!", and I thought, "I wouldn't even know how to get a hold of my doctor."
During treatment, were you treated like a number or a human with Jennifer Kulp Makarov at New Hope Fertility Center?
I met Dr. Makarov once for my initial consultation and then never saw her again during my entire egg freezing cycle. Every time I asked if I could talk to her, I was told I'd have to wait 30 minutes or I could speak to a nurse now, so I'd obviously just speak to the nurse. But because different nurses (though all very nice) did my monitoring each time, it definitely felt a bit impersonal and I never felt like I knew exactly what was going on, what the drugs were doing to me, where I was in my cycle. I'd just wait for an email to tell me what to do and then I'd do it. And if I had questions about my prescription and whatnot, I would email back and rarely get a response, or a few times I called and was told a nurse would call me back and nobody ever did (until I called again and pleaded to speak to someone immediately). I know the clinic was dealing with a lot of staffing issues because of Covid which isn't their fault, so my experience might be a result of that. But I will also say that on the day of my retrieval, I was told for the first time that I would very likely have to do another cycle as it's more common for people to do 2+ cycles than only one. I had no idea, as I'd never done this before, and had not budgeted for more than one cycle, and suddenly felt very confused and unprepared as I was heading into my procedure. Luckily, we retrieved a good amount of eggs so I'm not doing another retrieval for now, but I felt very in the dark about that and like more information was just being sprung on me. And finally, I developed OHSS after my procedure which I had never heard of and was not warned about at all during my weeks of monitoring, I was just given a one-sheet on it as I was leaving the clinic after my procedure. I was in a lot of pain and discomfort and nearly fainted twice in my home and was terrified something was seriously wrong with me. After calling several times, I was able to speak to a nurse who was very kind, but again, I would have appreciated speaking to my doctor about any of this. I wasn't even told firmly that my diagnosis was OHSS until I just asked them flat out. Again, the staff I spoke to were always nice, and I want to be understanding in these abnormal times we're in, but I definitely wish I felt more supported than I did.
Describe the protocols Jennifer Kulp Makarov used in your cycles at New Hope Fertility Center and their degree of success.
We did a mini-IVF cycle for egg-freezing because of my (relatively) young age, doing a combo of Gonal-F injections and Clomid + Letrozole for about 10 days before my trigger injection and then egg retrieval procedure. It was very successful and we were able to freeze 22 eggs. I developed OHSS afterwards which was very painful and uncomfortable and was prescribed Cabergoline.
Describe your experience with the nursing staff at New Hope Fertility Center.
The nurses were all very kind and supportive, and made the whole process easier. I really appreciate them.
Describe your experience with New Hope Fertility Center.
The clinic was fine. It's convenient there are two floors, and I actually found it was organized fairly well. Except for the first two visits, my monitoring appointments went fairly quickly and I usually didn't have to wait too long. It was convenient that there was a Brooklyn monitoring location, though inconvenient that I had to call/e-mail to make an appointment there and nobody ever responded to my e-mails and it was usually after hours when I was able to try and call.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
I appreciated the "window" for monitoring appointments and I usually didn't have to wait too long, and the nurses were all very nice. The Brooklyn location had no wait at all but you do have to make a specific appointment for it, which is a bit less convenient only because if the night before I realized Brooklyn would be much easier, there would be no way for me to contact them to make an appointment (rarely would someone respond quick enough to an email, and their office/phone would be closed).
Describe the costs associated with your care under Jennifer Kulp Makarov at New Hope Fertility Center.
In total, out of pocket (my insurance covered maybe 1 medication), it was about $7,000 for one egg freezing cycle, not including storage beyond the 6 months.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at New Hope Fertility Center.
Just once, I was told to continue taking a certain medication but they hadn't called a refill in to the pharmacy. So I tried calling New Hope, but it was the weekend so they were closed, so I e-mailed them, and someone was able to respond and call in the prescription. It was resolved quickly, but still an oversight.
6
Doctor
Jennifer Kulp Makarov
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
0
0
Age 27
2 IVF
Male Factor
European
Income $200K - $499K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
We sadly did not feel like a patient or like a human while treated by Dr. Makarov. I don't think she remembered the details about my case or situation. I often had to remind her of my situation. I very rarely saw her during office visits...[she] called me hours late for phone appointments...Multiple times, I would find out that the "plan" and course of treatment we had agreed upon, was no longer an option and was completely off the table
The office [at New Hope Fertility Center] unfortunately did not stagger monitoring appointments...Many of us would arrive around 6am and wait outside until the building was unlocked, then wait in the lobby to take the elevator upstairs, then wait in the waiting area...very disingenuous in the claims they make about treatment options and then the actual treatment they put you through
How was your experience with Jennifer Kulp Makarov at New Hope Fertility Center?
The first time we met with Dr. Makarov in a consultation, she seemed gentle which I really appreciated. She walked us through her suggestions for treatment and highlighted some of the treatments and procedures that her practice was known for and some things they were "pioneering". We were really drawn to the non-invasive and gentle way they claimed to approach infertility treatments. Initially she claimed, that I would only take oral medications and then 1-3 injections total for an egg retrieval cycle. She explained a new fertilization process that they use that is less invasive to the egg when injecting it with the sperm. And she explained that they only use local anesthesia for egg retrievals which is more gentle on the women's body as you don't have to be completely knocked out. I was really drawn to all of these claims as my partner and I have MFI and I am fairly young so I didn't feel that I needed the most invasive and intense treatment right away. Sadly, every single one of the claims Dr. Makarov made ended up being false and I didn't find out until right before the course of treatment or procedure. For example, right before I began my egg retrieval cycle, I was told I would actually be doing multiple injections/day. I was confused as I had been told there would only be oral medication plus 1-3 injections toward the end of the cycle. At that point, I wasn't too upset and I followed all the instructions of course. Then, a couple days before the egg retrieval procedure, I asked about the less invasive form of fertilization that Dr. Makarov had claimed we could utilize and she said "oh that is just experimental; we can't do that". I was really caught off guard as this was one of the primary reasons we had even selected this clinic, but since we were just a couple days out from the procedure, we moved forward. Then I went to sign the paperwork for the anesthesia for the procedure and I asked if I could do local anesthesia as Dr. Makarov had described to me. The nurse responded by saying "I don't think you'll be able to tolerate the pain; you should just get fully knocked out". I was again completely taken off guard and now I was too scared to do local anesthesia only after this nurse told me the pain would be unbearable so I of course opted for full anesthesia. The first egg retrieval cycle completely failed. We retrieved 11 eggs but 0 made it to blastocyst. We had thought that we would perhaps switch up my treatment plan for the next cycle since the first one completely failed. And when I spoke to Dr. Makarov on the phone, she said that we would do things differently. But when the time came around, they put me on the exact same treatment plan and medication list as the first time. I tried to keep asking why we weren't switching things up like Dr. Makarov said we were going to, but I was just told "this is what Dr. Makarov is prescribing you." It made me feel like she completely forgot about my previous cycle and my situation as a whole. The day of the second egg retrieval was extremely upsetting and stressful and was the "final straw" for us in deciding to switch clinics and doctors. The entire cycle leading up to the second egg retrieval, I had been trying to stress that we would like to use a different vial of frozen sperm from my husband to inseminate the eggs. My husband froze sperm before his cancer treatment and that was what we were using for IVF. The first egg retrieval cycle (which failed), the lab used one vial of sperm and none of the eggs made it to blastocyst. I wanted them to use a different vial of sperm for the second retrieval as we had no shortage of vials and we felt that there was no point to keep trying with a vial that obviously hadn't worked from the first cycle. The embryologists really wanted to just keep using the first vial again. I believe their thinking was they wanted to preserve the vials of sperm for us for future use but we have 20+ vials frozen so we were comfortable using a second vial for this cycle. But the embryologists essentially put their foot down and refused to use a second vial. I had to try to get Dr. Makarov to intervene and speak to the embryologists on our behalf so that they would follow the instructions and use a second vial. The morning of the retrieval, I was thrown back and forth between nurses and staff trying to explain what we needed and trying to get Dr. Makarov to instruct the embryologists downstairs in the lab. Dr. Makarov completely avoided us and wouldn't speak with us. Finally, one of the PAs made a phone call and then rushed me back downstairs as my procedure was scheduled to begin in 5 minutes. It was just a really stressful way to go into a procedure and we felt that we couldn't trust the staff at the clinic or the lab after that. As I mentioned, that was the final straw that led us to switch doctors and clinics. Dr. Makarov didn't perform either of my egg retrievals.
What's one piece of advice would you give a prospective patient of Jennifer Kulp Makarov at New Hope Fertility Center?
I truly can't recommend that anyone see Dr. Makarov. Luckily there are lots of other great fertility doctors in the New York City area and I hope that any prospective patients will take these reviews into consideration when making their decision. Don't be swayed by their claims of new and non-invasive treatments as they do not follow through.
During treatment, were you treated like a number or a human with Jennifer Kulp Makarov at New Hope Fertility Center?
We sadly did not feel like a patient or like a human while treated by Dr. Makarov. I don't think she remembered the details about my case or situation. I often had to remind her of my situation. I very rarely saw her during office visits - perhaps two times after the initial consultation over the course of 4 months. And the couple times that I did see her in the office, she was very rushed and unorganized and didn't seem to know what was going on with my cycle. She gave me a lot of contradicting information which was really frustrating and hurtful. Multiple times, I would find out that the "plan" and course of treatment we had agreed upon, was no longer an option and was completely off the table. Essentially, the reasons that I picked this clinic, ended up not being options. I felt tricked and manipulated and had I known they were going to backtrack on most of their claims, I wouldn't have come to this clinic in the first place. I do understand that there has to be a high level of flexibility with these types of treatments as you are being monitored and as the doctors see how things are progressing. But overall, I felt that Dr. Makarov and this clinic were very disingenuous in the claims they make about treatment options and then the actual treatment they put you through. Aside from visits in person, I was also dissatisfied with the way I was treated when I had phone appointments set up with Dr. Makarov. She would frequently call me up to 8+ hours late and made me feel like I was an inconvenience. Once when I tried to ask follow up questions following a failed procedure, she told me she couldn't answer any detailed questions because she was driving. It was hard to work my full-time job when I was constantly waiting on a phone call that was pushed and pushed throughout the entire day.
Describe the protocols Jennifer Kulp Makarov used in your cycles at New Hope Fertility Center and their degree of success.
For both my egg retrievals with Dr. Makarov, I was on Clomid (oral), Letrazol (oral), and Gonal-F (injection). I triggered with Ovidrel once and Lupron once. I also took Orilissa to prevent premature ovulation.
Describe your experience with the nursing staff at New Hope Fertility Center.
I concluded that the nursing staff was simply too overworked and overbooked to do a good job. They were incredibly unorganized and made a lot of mistakes but I truly think think this is because they were overworked and understaffed. Every morning for monitoring, there would only be one nurse in charge of doing the blood work for every single woman who came in. And they didn't stagger appointment times for blood work. It's just first come, first serve. So everyone would arrive at 6am, stand outside until the building doors opened at 6:30am, then stand in the lobby and wait for the elevators, then go upstairs and wait in the waiting area. I think that they simply had too many patients at one time because I would often have to wait up to two hours just for routine bloodwork and monitoring. The one nurse who was in charge of bloodwork for everyone was awesome. She was so quick and kind and attentive. But she was just way too overworked and they should have had 3-4 nurses doing her job. There was plenty of space for more; there were 3 chairs for drawing blood but they only ever used one. Otherwise, the nursing staff all seem like nice people but they just must be poorly informed because I would often receive incorrect instructions related to my medications from my nurse! And I would have to call her out and remind her that Dr. Makarov had actually said I would be taking another medicine. And she would say "Oh yes, ok take that medicine then." I did not feel that they were thorough or organized.
Describe your experience with New Hope Fertility Center.
Overall, the clinic's biggest weakness and the reason we decided to switch to a different clinic/doctor is that they do not follow through on the things they claim. Additionally, it would be great if they could be a bit more organized in regards to appointment times to cut down on the hours of waiting for routine monitoring appointments. And finally, the communication was really non-existent. Very hard to get responses out of anyone and unclear who I should be reaching out to with questions.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
The office unfortunately did not stagger monitoring appointments, so a large group of women would show up quite early in an attempt to get in early. Many of us would arrive around 6am and wait outside until the building was unlocked, then wait in the lobby to take the elevator upstairs, then wait in the waiting area. The longest I waited for monitoring was 2 hours.
Describe Jennifer Kulp Makarov's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
I believe that Dr. Makarov recommends single embryo transfer which is what I wanted and so I was happy with approach.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at New Hope Fertility Center.
A few more specific area of pain were... * it was very difficult to get this clinic to send my records over to my new clinic when I decided to switch. I had to call for weeks to try to get through to the right person who could fax over my records and I was frequently referred back and forth between departments. * I was instructed to take the wrong trigger medication and I had to correct the nurse. * Dr. Makarov called me hours late for phone appointments. I do understand that as a doctor, her schedule isn't always predictable. But I think if she is going to call 8+ hours after our scheduled phone appointment time, the office should notify the patient so they aren't waiting on the call.
0
Doctor
Jennifer Kulp Makarov
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
1
4
Age 45
2 IUI
5 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Makarov] seemed to rarely remember me between visits, perhaps because I was an out of town patient who didn't monitor with her but did it locally where I live...The cycle that my eggs both failed to fertilize, she didn't even contact me for 2 weeks. Every time I had an appointment for a call, she called late, or changed the time, or called when I couldn't talk
[New Hope Fertility Center was] Covered by insurance, except PGT-A testing ($850/embryo), sperm freezing ($400), sedation for retrievals ($650)...They [nurses] email you with bad news, no "sorry to tell you this", no compassion, no care. They seem overly busy...They are efficient, but that gives an assrmbly-line feel. They are cheaper than other clinics, and were covered by my insurance, and were willing to work with an older (>43yo) patient which is why I stuck with them.
How was your experience with Jennifer Kulp Makarov at New Hope Fertility Center?
I think many of the issues stem from the fact that she has too many patients to be able to even remember them, but she gives no indication that she's at all invested in your success. I feel like she could not give one hoot if I get pregnant, or not. The cycle that my eggs both failed to fertilize, she didn't even contact me for 2 weeks. Every time I had an appointment for a call, she called late, or changed the time, or called when I couldn't talk. If I suggested a treatment, she'd say "oh, I guess you can try that" - I am not the expert, I need your expertise to advise me.
What's one piece of advice would you give a prospective patient of Jennifer Kulp Makarov at New Hope Fertility Center?
Pick another doctor.
During treatment, were you treated like a number or a human with Jennifer Kulp Makarov at New Hope Fertility Center?
She seemed to rarely remember me between visits, perhaps because I was an out of town patient who didn't monitor with her but did it locally where I live. When she would call me, once she started talking about something that we had already discussed, and another time she seemed to think I was a new consult and said "how did you hear about us?".. umm I've been coming to you for 6 months, Doc.
Describe the protocols Jennifer Kulp Makarov used in your cycles at New Hope Fertility Center and their degree of success.
Mini IVF with clomid, letrozole, follistim, ganirelix, HCG trigger. Always 150 units follistim. Sometimes birth control, sometimes orilissa to prime. Did some luteal phase retrievals. Retrieved between 1 and 5 eggs each retrieval. Zero normal embryos. INitially they recommends NICS (non invasive chromosome testing) for embryo abnormalities, but then they decided that is not accurate and changed to recommending send-out biopsies. I tried to retest 2 embryos which were NICS tested, and one disintegrated with thawing and was thrown out.
Describe your experience with the nursing staff at New Hope Fertility Center.
Different people email you all the time, often with contradictory instructions. They told me to take birth control, which I cannot do, and then said oh take this other med then (but I didn't have it, and you can't get it at a regular pharmacy). They email you with bad news, no "sorry to tell you this", no compassion, no care. They seem overly busy.
Describe your experience with New Hope Fertility Center.
They seem too money-hungry. I feel they let you just keep cycling over and over without changing things and don't really care if you get pregnant or not, as long as you're paying. They are quite robotic and impersonable. They are efficient, but that gives an assrmbly-line feel. They are cheaper than other clinics, and were covered by my insurance, and were willing to work with an older (>43yo) patient which is why I stuck with them.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Efficient and fast.
Describe the costs associated with your care under Jennifer Kulp Makarov at New Hope Fertility Center.
Covered by insurance, except PGT-A testing ($850/embryo), sperm freezing ($400), sedation for retrievals ($650).
Describe Jennifer Kulp Makarov's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
They offered to transfer multiple due to my age and abnormal embryos.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Scheduled the wrong procedure
1
Doctor
Jennifer Kulp Makarov
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019 - 2020, Unsuccessful
7
8
Age 42 - 43
3 IUI
1 IVF
Unexplained
European
Income $50K - $99K
Sales Representative
2nd of 2 Docs
Neutral
Neutral
Unsuccessful
I trust [Dr. Makarov's] intellect and experience, but felt in the dark quite often about why things were being done the way they were. I liked knowing what was happening and would have to bother the nurses to explain everything...Also, being 42 I don't think the doctor advised me accurately from the start at how slim the chances were of having good enough eggs and embryos without abnormalities. She is skilled and intelligent, and great at her job, but could have let us know how small the chances were before we got into it. We could have opted for a more aggressive treatment cycle.Keep notes of questions you want answered at the visits. After monitoring she has to run elsewhere, and doesn't have time to discuss side effects, make predictions etc. On one hand, it's nice not to have a "performer" giving false assurances, on the other, it would be nice to hear some positive thoughts on the process...We did mini ivf both times...The first 2 that made it to blastocysts were complex abnormal and not recommended for transfer.
Oksana [nurse at New Hope] was the main person I met with, but quite often emails would come from whoever was on staff, even if I never met them before. They would try to be detailed and when they would send emails missing information, I would have to ask for clarification, and they would send it...I would have liked if the clinic provided more than one sit down consultation with the doctor. Before starting a second IVF, I would have liked that they met with me, discussed what they think went wrong, and how they were going to address it for the next one. They should have told me, after the first egg retrieval, that I should prepare immediately for another, and the reasons why. Instead I was presented papers to sign I could barely understand, while waking up from sedation, by a disgruntled employee who didn't want to deal with me, or my collapsing recovery chair, being told that I was to have another egg retrieval for the first time.
How was your experience with Jennifer Kulp Makarov at New Hope Fertility Center?
I trust Makarov's intellect and experience, but felt in the dark quite often about why things were being done the way they were. I liked knowing what was happening and would have to bother the nurses to explain everything.
What's one piece of advice would you give a prospective patient of Jennifer Kulp Makarov at New Hope Fertility Center?
Keep notes of questions you want answered at the visits. After monitoring she has to run elsewhere, and doesn't have time to discuss side effects, make predictions etc. On one hand, it's nice not to have a "performer" giving false assurances, on the other, it would be nice to hear some positive thoughts on the process.
During treatment, were you treated like a number or a human with Jennifer Kulp Makarov at New Hope Fertility Center?
She's on the 3rd floor, not the 4th which feels like a mall during busy times. People remembered me, and answered my emails.
Describe the protocols Jennifer Kulp Makarov used in your cycles at New Hope Fertility Center and their degree of success.
We did mini ivf both times. The second time around we used more GonalF per dose, so that we could get more follicles and more chances for successful embryos. The first 2 that made it to blastocysts were complex abnormal and not recommended for transfer.
Describe your experience with your nurse at New Hope Fertility Center. (Assigned nurse: So many people were wonderful)
Oksana was the main person I met with, but quite often emails would come from whoever was on staff, even if I never met them before. They would try to be detailed and when they would send emails missing information, I would have to ask for clarification, and they would send it. This part was frustrating, just send an email with everything a patient would want to know.
Describe your experience with New Hope Fertility Center.
Clean, beautiful, conveniently located, organized and modern. On-site lab. Cookies or banana bread with coffee and infused water for people waiting. I disliked how hard it was to consistently take my blood - multiple people fumbled this.Frequently caused pain that would last the rest of the day and into the next for the next draw. Only 2 people could consistently successfully find my veins. The 4th floor had an inexplicable air freshener that was so strong, it filled the elevators. It stung my eyes the first time I visited. The billing "cashier" is off putting and has a very disinterested and bored attitude, and is in the same room as the rest of the people waiting their turn to make their dreams come true. They need to change that. The wake up after egg retrieval was so harsh - the chair kept falling backwards and I was jolted awake from the anesthetic. Not cozy or warm and the person dealing with me seemed to hate her job and made me sign something when barely cognizant. No doctor or nurse to talk to you afterwards to help you feel any dignity. I left with blood on my hand left from the anesthesiologist and just feeling incised. Instead of heading home to relax and recuperate, I asked for a meeting with the client care coordinator and submitted my complaints. The good is that they do care about their client experience and want to grow and expand. So they seemed interested in how they could do better.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
The 3rd floor monitoring experience was nice. There was a screen for the 4th floor appointments with people's names coming up that were not in the room. Not sure why that was there. There was coffee, tea, water and snack. It was quiet and intimate and not as perfumed as the 4th floor. The upstairs monitoring is sometimes standing room only and a well oiled machine. But still can mean a wait for over an hour some days.
Describe the costs associated with your care under Jennifer Kulp Makarov at New Hope Fertility Center.
For the first egg retrieval we were covered by insurance. The second time, our plan had changed and it was out of network. 2750 for egg retrieval and fertilization (ICSI). 550 for anesthetic. 750 for NICS PGS testing (which includes free ICSI) and 1200 for freezing...some additional costs as well.
Describe Jennifer Kulp Makarov's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
We didn't get to that phase.
What specific things went wrong at New Hope Fertility Center?
  • Failed to convey critical information
Describe the specific things that went wrong at New Hope Fertility Center.
I would have liked if the clinic provided more than one sit down consultation with the doctor. Before starting a second IVF, I would have liked that they met with me, discussed what they think went wrong, and how they were going to address it for the next one. They should have told me, after the first egg retrieval, that I should prepare immediately for another, and the reasons why. Instead I was presented papers to sign I could barely understand, while waking up from sedation, by a disgruntled employee who didn't want to deal with me, or my collapsing recovery chair, being told that I was to have another egg retrieval for the first time. I'd also would have liked to have had an opportunity to speak to my doctor with my pants on, at her desk, and not in the exam room, about my case, with her halfway out the door. They booked her solid and ultimately I stopped seeing her and didn't care. Next, the billing cashier ran my partners credit card for a charge without notifying us first. She also didn't allow me to get on the wait list for the final blood draw before the egg retrieval until I paid. I waited a half hour thinking I was soon to be called up. The charges were all explained and she told me what the charges would be. Then gave me the receipt, and told me she'd email the receipt too (never did). Then my partner gets a cc notification that another 550 was charged, without an email notifying us that this was happening or a receipt to our emails. Overall, the cashier is the most demoralizing of the experience. I have no problem paying for services rendered but to make me line up like I'm buying tacos at a food truck is just not respectful of our time or money in a room that's supposed to be about "hope". Also, being 42 I don't think the doctor advised me accurately from the start at how slim the chances were of having good enough eggs and embryos without abnormalities. She is skilled and intelligent, and great at her job, but could have let us know how small the chances were before we got into it. We could have opted for a more aggressive treatment cycle.
7
Doctor
Jennifer Kulp Makarov
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
5
2
Age 34
3 Embryo Freezing
Diminished Ovarian Reserve
Unexplained
European
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Makarov is very nice and she helped me understand how the whole IVF journey would go as it was my first time. She encouraged us to switch our insurance company so that we could have more IVF cycles for the new year which we didn't realize was an option. A lot of times I felt a little lost as to what the big picture plan would be which I guess can be the nature of IVF...You may be someone who won't need too much meds/stimulation to be successful but if you're like me (DOR), you may need more and I wish I would have figured this out earlier and started somewhere else.
They [New Hope Fertility Center staff] get you in and out very quickly and the whole place is a very well-oiled machine. The Billing department is very on top of it and good at explaining the costs etc. The clinic itself is very conveniently located and has great hours for monitoring. Again, understand their specialty which is 'natural and mini IVF'...Monitoring was any time from 7am-2pm during the week and 7-12pm on the weekends. There were a lot of different ultrasound technicians that would perform ultrasounds when the doctor was too busy or wasn't in (on the weekends)
How was your experience with Jennifer Kulp Makarov at New Hope Fertility Center?
Dr. Makarov is very nice and she helped me understand how the whole IVF journey would go as it was my first time. She encouraged us to switch our insurance company so that we could have more IVF cycles for the new year which we didn't realize was an option. A lot of times I felt a little lost as to what the big picture plan would be which I guess can be the nature of IVF.
What's one piece of advice would you give a prospective patient of Jennifer Kulp Makarov at New Hope Fertility Center?
Understand that NHFC is a very very busy clinic that specializes in 'natural IVF'. You may be someone who won't need too much meds/stimulation to be successful but if you're like me (DOR), you may need more and I wish I would have figured this out earlier and started somewhere else.
During treatment, were you treated like a number or a human with Jennifer Kulp Makarov at New Hope Fertility Center?
The clinic is super busy and it was hard to get a chance to talk to her even though she was doing my ultrasounds almost every day. She is very nice and happy to explain things but super busy.
Describe your experience with the nursing staff at New Hope Fertility Center.
The nurses were really nice and caring. Sometimes I wasn't sure if they seemed to remember me and my specific needs/issues which I know is hard because they must have so many patients that they are caring for at one time.
Describe your experience with New Hope Fertility Center.
They get you in and out very quickly and the whole place is a very well-oiled machine. The Billing department is very on top of it and good at explaining the costs etc. The clinic itself is very conveniently located and has great hours for monitoring. Again, understand their specialty which is 'natural and mini IVF'. They offer regular IVF but didn't start there for me and maybe they should have.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
Monitoring was any time from 7am-2pm during the week and 7-12pm on the weekends. There were a lot of different ultrasound technicians that would perform ultrasounds when the doctor was too busy or wasn't in (on the weekends). The clinic seemed to hire a bunch of new technicians when I was going there and it just felt like so many different people were caring for you that I would worry info would be lost among all of these moving parts.
5
Doctor
Jennifer Kulp Makarov
Humanity
Communication
Frequency Seen
Compassion
Adaptability
2
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
3
3
Age 44 - 45
3 IVF
Ashkenazi Jewish
Prefer not to answer
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Makarov] never explained why did anything. First cycle started with pills, and didn’t have shots til the end. Resulted in 3 eggs. Next she started with pills and shots. Resulted in 13 eggs. Next round she did pills and 1/2 the amount of shots. Results 8 eggs. Never discussed why the change. Finally after the third round I asked her why she thought we were getting numerous eggs but no normal ones. Her response was she basically didn’t know. It felt like she just hadn’t thought about it.
They [New Hope] almost had me cancel a cycle because on my retrieval day they had a mistake in their system saying we owed money. We didn’t, we paid the full amount the day before. They were causally looking into it until I insisted that I get my sonogram so they can do my retrieval. One tech said sorry, if you haven’t paid we can’t do anything. She was so rude. Especially because we did pay. They never apologized.
How was your experience with Jennifer Kulp Makarov at New Hope Fertility Center?
What I says before. She was nice, but not very invested in our success. When we came for the follow up after retrieving the eggs and them being abnormal she hadn’t even looked at the results until we were in her office.
What's one piece of advice would you give a prospective patient of Jennifer Kulp Makarov at New Hope Fertility Center?
Keep on top of everything. Make sure they are giving you the proper information and that you get it on time.
During treatment, were you treated like a number or a human with Jennifer Kulp Makarov at New Hope Fertility Center?
You only spoke to her when you were there. She seemed very h concerned with the results. We have 13 eggs retrieved in our first cycle using the shots. None of them came back normal. She never addressed that, it was just onto the next cycle with no discussion. She was nice when you were in the office why her, but felt very detached from our success
Describe the protocols Jennifer Kulp Makarov used in your cycles at New Hope Fertility Center and their degree of success.
She never explained why did anything. First cycle started with pills, and didn’t have shots til the end. Resulted in 3 eggs. Next she started with pills and shots. Resulted in 13 eggs. Next round she did pills and 1/2 the amount of shots. Results 8 eggs. Never discussed why the change. Finally after the third round I asked her why she thought we were getting numerous eggs but no normal ones. Her response was she basically didn’t know. It felt like she just hadn’t thought about it.
Describe your experience with the nursing staff at New Hope Fertility Center.
The ones they took your blood were very nice. They had the most compassion out of any at New Hope.
Describe your experience with New Hope Fertility Center.
You are a number. Especially if you are upstairs. The receptionists do not care that this is one of the most sensitive things someone could go through. The actual office is lovely. You must keep on top of them and insist on the treatment that you want. If you call and want to speak with a doctor they will tell you it’s not possible. You have to insist and make a scene. They almost had me cancel a cycle because on my retrieval day they had a mistake in their system saying we owed money. We didn’t, we paid the full amount the day before. They were causally looking into it until I insisted that I get my sonogram so they can do my retrieval. One tech said sorry, if you haven’t paid we can’t do anything. She was so rude. Especially because we did pay. They never apologized.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
This was actually great. You had a large window and rarely a long wait time. The Dr did most of the sonograms, if she was there. She only came in 3 days a week. In 3 retrieval she never did ours
Describe the costs associated with your care under Jennifer Kulp Makarov at New Hope Fertility Center.
It’s was about $6000 plus medication. This was only retrieval. We never got to transfer.
Describe Jennifer Kulp Makarov's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
They prefer single
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at New Hope Fertility Center.
They were just disorganized. They would wait to tell you what you needed even if it required you to go to a pharmacy. Ine time they never emailed me with directions. They often didn’t call in prescriptions but the pharmacy thankfully knew us and knew it was a mistake and would give us the prescription.
3
Doctor
Jennifer Kulp Makarov
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
3
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
9
8
Age 31
4 IUI
1 IVF
PCOS
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Neutral
Successful
Dr Makarov was so patient and took as much time with us as needed. I know that some other doctors in the practice do not always see their patients, but she saw us each time, unless she was on vacation or out of the office which was very rare. She answered every question we had and was always friendly. ...r Makarov's preference was for us to transfer a single embryo, as she felt there was more risk with multiples.
side from the great care that I received, It was always so clean, and well organized. Karen at the front desk was always so warm and sweet. I never experienced any doctor or staff member to be rude or nasty. ... It [monitoring appointments] was a very easy and straightforward process. ...Oksana and Joanna were my primary nurses and they were so helpful when in explaining next steps and answered any questions that I have.
How was your experience with Jennifer Kulp Makarov at New Hope Fertility Center?
Dr Makarov was kind and compassionate and always helped put our minds at ease, even when we got negative results, we moved onto the next step and she assured us that we would get pregnant. We fully trusted her judgement and treatment.
What's one piece of advice would you give a prospective patient of Jennifer Kulp Makarov at New Hope Fertility Center?
Make sure to ask all of your questions and ask her to be honest with you--she will be and will answer any question you have.
During treatment, were you treated like a number or a human with Jennifer Kulp Makarov at New Hope Fertility Center?
Dr Makarov was so patient and took as much time with us as needed. I know that some other doctors in the practice do not always see their patients, but she saw us each time, unless she was on vacation or out of the office which was very rare. She answered every question we had and was always friendly.
Describe your experience with your nurse at New Hope Fertility Center. (Assigned nurse: Oksana Marchuk)
Oksana and Joanna were my primary nurses and they were so helpful when in explaining next steps and answered any questions that I have. They were always so knowledgable, kind and compassionate.
Describe your experience with New Hope Fertility Center.
Overall, I was very happy with the clinic. Aside from the great care that I received, It was always so clean, and well organized. Karen at the front desk was always so warm and sweet. I never experienced any doctor or staff member to be rude or nasty. Of course when you are going so often for monitoring and treatments, you may have a bad experience at some point but that's normal.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
I would go between 8-9am on the day that they would tell me to come in. I would check in, and then wait for blood work and monitoring. Some days would take longer than others, but it really just depended on the day and the amount of people that were there. It was a very easy and straightforward process.
Describe the costs associated with your care under Jennifer Kulp Makarov at New Hope Fertility Center.
It's expensive. No way around it, but if you're insurance doesn't cover IUIs and IVF, it's expensive. The costs at NHFC seem to be comparable to that of other clinics in NYC.
Describe Jennifer Kulp Makarov's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Dr Makarov's preference was for us to transfer a single embryo, as she felt there was more risk with multiples.
9
Doctor
Jennifer Kulp Makarov
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
2
1
Age 35
2 IUI
Unexplained
European
Income $200K - $499K
Writer
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Makarov] Seemed in a rush to get us to IVF and wanted us to fail everything until that point. Ignored my issues with a short luteal phase; always too busy to answer questions. Would leave us waiting in a room only to later find out she forgot all about us and our appointment was over... We did an IUI without an medication and then one with. We paid out of pocket. She wanted us to fail so we would move on to IVF. They never diagnosed us with anything.
The worst finance department I’ve ever encountered. Very unorganized and unprofessional. Also the lab messed up our charts. It was a terrible experience and I’d never recommend New Hope to anyone. I was so distraught after this experience that I had to take a break from trying to get pregnant... [Dr. Makarov] Seemed in a rush to get us to IVF and wanted us to fail everything until that point. Ignored my issues with a short luteal phase;
How was your experience with Jennifer Kulp Makarov at New Hope Fertility Center?
Seemed in a rush to get us to IVF and wanted us to fail everything until that point. Ignored my issues with a short luteal phase; always too busy to answer questions. Would leave us waiting in a room only to later find out she forgot all about us and our appointment was over
What's one piece of advice would you give a prospective patient of Jennifer Kulp Makarov at New Hope Fertility Center?
Don’t leave the room until you have all your questions answered. Request some medicated cycles first, especially if your insurance doesn’t cover IUI
During treatment, were you treated like a number or a human with Jennifer Kulp Makarov at New Hope Fertility Center?
Mixed up our blood work. Didn’t seem to understand my history
Describe the protocols Jennifer Kulp Makarov used in your cycles at New Hope Fertility Center and their degree of success.
It was ridiculous! We did an IUI without an medication and then one with. We paid out of pocket. She wanted us to fail so we would move on to IVF. They never diagnosed us with anything.
Describe your experience with the nursing staff at New Hope Fertility Center.
Lots of people, they never spoke to us unless it was to tell us to hurry to the next room
Describe your experience with New Hope Fertility Center.
The worst finance department I’ve ever encountered. Very unorganized and unprofessional. Also the lab messed up our charts. It was a terrible experience and I’d never recommend New Hope to anyone. I was so distraught after this experience that I had to take a break from trying to get pregnant
Describe the costs associated with your care under Jennifer Kulp Makarov at New Hope Fertility Center.
IUIs were $800
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at New Hope Fertility Center.
They messed up at every step
2
Doctor
Jennifer Kulp Makarov
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
1
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
1
0
Age 35 - 36
1 IUI
1 IVF
Unexplained
European
East Asian
Latinx
Middle Eastern
Native American
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Makarov] was nice, but I always felt I was bothering her by asking questions because she looked so exhausted and doesn't seem very invested in my success. I was given minimum information and always felt insecure with my very first fertility treatment. After I moved to another clinic I realized she was not a good doctor for me to work with...
They [nurse of New Hope Fertility Center] made me go through blood test and ultrasound when I didn't need them, because I wasn't on my cycle. I asked them several times to make sure if I had to take the blood out and pay for it, as one of the nurses said I didn't need to, but they made me go through it anyway and billed me later. What was worse was that they lost the sample and I didn't hear back the result. I hope it didn't get misplaced by someone else's.
How was your experience with Jennifer Kulp Makarov at New Hope Fertility Center?
She was nice, but I always felt I was bothering her by asking questions because she looked so exhausted and doesn't seem very invested in my success. I was given minimum information and always felt insecure with my very first fertility treatment. After I moved to another clinic I realized she was not a good doctor for me to work with.
What's one piece of advice would you give a prospective patient of Jennifer Kulp Makarov at New Hope Fertility Center?
She will give you minimum information so be ready to become your own advocate and do your research to ask questions
During treatment, were you treated like a number or a human with Jennifer Kulp Makarov at New Hope Fertility Center?
She didn't seem very invested in patients' success. She always looked tired.
Describe the protocols Jennifer Kulp Makarov used in your cycles at New Hope Fertility Center and their degree of success.
IUI with clomid
Describe your experience with your nurse at New Hope Fertility Center. (Assigned nurse: Oksana)
She was a sweet person, but the operation was a mess.
Describe your experience with New Hope Fertility Center.
They have many options of IVF but I'm not sure if that was really for us patients. They might just want us to spend money. You don't have any privacy as your name is displayed on the big TV monitors on the wall.
Describe the costs associated with your care under Jennifer Kulp Makarov at New Hope Fertility Center.
IUI was for 2000 and my insurance didn't cover any of it. There was unexpected bills to given on the day of procedure as a surprise. I really don't recommend this clinic.
Describe Jennifer Kulp Makarov's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
Not sure.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call with results
  • Failed to order appropriate test
  • Lost results
  • Provided conflicting information
  • Lost or damaged samples
Describe the specific things that went wrong at New Hope Fertility Center.
They made me go through blood test and ultrasound when I didn't need them, because I wasn't on my cycle. I asked them several times to make sure if I had to take the blood out and pay for it, as one of the nurses said I didn't need to, but they made me go through it anyway and billed me later. What was worse was that they lost the sample and I didn't hear back the result. I hope it didn't get misplaced by someone else's.
1
Doctor
Jennifer Kulp Makarov
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019 - 2020, Unsuccessful
6
4
Age 36 - 37
2 IUI
1 IVF
Unexplained
European
Income $200K - $499K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
It's hard to assess the doctor [Dr. Jennifer Kulp Makarov] because so many things have gone wrong but it's unclear if they were her fault or caused by bad communication and poor planning by the practice. There have been times where we've felt jerked around, unprepared, and misled. Throughout it all she has been kind and caring but our confidence has eroded...You have to be your own advocate. They routinely give contradictory information, give you urgent instructions to take medication they haven't bothered to prescribe, and leave you teetering on the brink of messing up each cycle.
It was totally unpredictable whether you'd wait for 10 minutes or 30 [at New Hope Fertility Center]...You have to be your own advocate. They routinely give contradictory information, give you urgent instructions to take medication they haven't bothered to prescribe, and leave you teetering on the brink of messing up each cycle...It's hard to assess the doctor because so many things have gone wrong but it's unclear if they were her fault or caused by bad communication and poor planning by the practice. There have been times where we've felt jerked around, unprepared, and misled. Throughout it all she has been kind and caring but our confidence has eroded.
How was your experience with Jennifer Kulp Makarov at New Hope Fertility Center?
It's hard to assess the doctor because so many things have gone wrong but it's unclear if they were her fault or caused by bad communication and poor planning by the practice. There have been times where we've felt jerked around, unprepared, and misled. Throughout it all she has been kind and caring but our confidence has eroded.
Describe your experience with New Hope Fertility Center.
You have to be your own advocate. They routinely give contradictory information, give you urgent instructions to take medication they haven't bothered to prescribe, and leave you teetering on the brink of messing up each cycle.
Describe your experience with your monitoring appointments at New Hope Fertility Center.
It was totally unpredictable whether you'd wait for 10 minutes or 30.
What specific things went wrong at New Hope Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
6
Doctor
Jennifer Kulp Makarov
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019, Successful
10
10
Age 30
IVF
Male Factor
Latinx
Income $50K - $99K
Accountant
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Makarov was very knowledgeable and professional during my entire process. I trusted her and I got the results I wanted on the first try! I’m very satisfied. I would recommend her to anyone who is interested in doing the iv... The nurses and staff [New Hope Fertility] were very helpful. Always there to assist in any questions or issues. They were very kind and knowledgeable.
The nurses and staff [New Hope Fertility] were very helpful. Always there to assist in any questions or issues. They were very kind and knowledgeable.... Clinic is very clean. Staff are very knowledgeable and helpful. They are equipped with everything you need. The hours of operation work perfect with my work schedule. The medication I was able to get right at the office.
How was your experience with Jennifer Kulp Makarov at New Hope Fertility Center?
Dr. Makarov was very knowledgeable and professional during my entire process. I trusted her and I got the results I wanted on the first try! I’m very satisfied. I would recommend her to anyone who is interested in doing the iv
Describe your experience with the nursing staff at New Hope Fertility Center.
The nurses and staff were very helpful. Always there to assist in any questions or issues. They were very kind and knowledgeable.
Describe your experience with New Hope Fertility Center.
Clinic is very clean. Staff are very knowledgeable and helpful. They are equipped with everything you need. The hours of operation work perfect with my work schedule. The medication I was able to get right at the office.
Describe the costs associated with your care under Jennifer Kulp Makarov at New Hope Fertility Center.
The grant was very helpful. I would not have been able to proceed without it.
10
Doctor
Jennifer Kulp Makarov
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
7
7
Age 38 - 39
3 IUI
3 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
I thought she [Dr. Jennifer Kulp Makarov] was direct and clear about what our options were and what our likelihood of success might be. She didn't volunteer information readily, but she answered our questions when we had them. She stayed consistently hopeful and encouraging, even though my numbers might not indicate a lot of cause for hope. She seemed pragmatic and efficient.
The offices [of New Hope Fertility Center] are spacious and centrally located. They seem to move through appointments efficiently and respectfully. I consistently had good experiences with the nurses and coordinators. They knew my name and were super encouraging...The clinic was very supportive and kind. They also weren't judgmental about my low numbers, which is an experience I'd had a previous clinic.
How was your experience with Jennifer Kulp Makarov at New Hope Fertility Center?
I thought she was direct and clear about what our options were and what our likelihood of success might be. She didn't volunteer information readily, but she answered our questions when we had them. She stayed consistently hopeful and encouraging, even though my numbers might not indicate a lot of cause for hope. She seemed pragmatic and efficient.
What's one piece of advice would you give a prospective patient of Jennifer Kulp Makarov at New Hope Fertility Center?
Come prepared with questions. She won't volunteer a lot of information if unprompted.
During treatment, were you treated like a number or a human with Jennifer Kulp Makarov at New Hope Fertility Center?
The nature of fertility clinics is such that you're never entirely treated like a human, but as much as possible under the circumstances Dr. Makarov was efficient and informative.
Describe your experience with New Hope Fertility Center.
The offices are spacious and centrally located. They seem to move through appointments efficiently and respectfully. I consistently had good experiences with the nurses and coordinators. They knew my name and were super encouraging. We ultimately got pregnant after eight days of taking both Clomid and Letrozole (no retrieval, just conceiving on our own). The clinic was very supportive and kind. They also weren't judgmental about my low numbers, which is an experience I'd had a previous clinic.
Describe Jennifer Kulp Makarov's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
We were doing "mini IVF" which ended up taking multiple cycles just to retrieve a small number of eggs. I thought I would prefer a less invasive approach, then full blown IVF, but in the end, because it required multiple retrievals, it ended up feeling pretty invasive anyhow.
7
Doctor
Jennifer Kulp Makarov
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Successful
10
10
Age 33
3 IUI
IVF
Middle Eastern
Income $50K - $99K
Sales Representative
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
single embryo transfer [with Dr. Jennifer Kulp Makarov]...She is very friendly and always shows up with energetic smile. She is so humble and knows her patients...her strength: Shes precise, knowledgeable , very skilled , very friendly, humble, and so passionate about her job. She obviously knows her work and knows what she is doing. She is so quick to give details and handle the patient. She is never hesitant!...she used mini IVF treatment with minimum medications
It [New Hope Fertility Center] is very nice and welcoming clinic. It is so clean and set to have patients feel relaxed and comfortable. I like that they have easy to reach location with a nice view. They are in a very quiet and nice neighborhood...used mini IVF treatment with minimum medications...very organized, friendly and humble [nursing staff]...single embryo transfer [with Dr. Jennifer Kulp Makarov]...She is very friendly and always shows up with energetic smile. She is so humble a
How was your experience with Jennifer Kulp Makarov at New Hope Fertility Center?
her strength: Shes precise, knowledgeable , very skilled , very friendly, humble, and so passionate about her job. She obviously knows her work and knows what she is doing. She is so quick to give details and handle the patient. She is never hesitant!
What's one piece of advice would you give a prospective patient of Jennifer Kulp Makarov at New Hope Fertility Center?
To keep up the good job she is doing!
During treatment, were you treated like a number or a human with Jennifer Kulp Makarov at New Hope Fertility Center?
She is very friendly and always shows up with energetic smile. She is so humble and knows her patients.
Describe the protocols Jennifer Kulp Makarov used in your cycles at New Hope Fertility Center and their degree of success.
she used mini IVF treatment with minimum medications
Describe your experience with the nursing staff at New Hope Fertility Center.
very organized, friendly and humble
Describe your experience with New Hope Fertility Center.
It is very nice and welcoming clinic. It is so clean and set to have patients feel relaxed and comfortable. I like that they have easy to reach location with a nice view. They are in a very quiet and nice neighborhood
Describe the costs associated with your care under Jennifer Kulp Makarov at New Hope Fertility Center.
it was normal costs
Describe Jennifer Kulp Makarov's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New Hope Fertility Center.
single embryo transfer
10
Doctor
Jennifer Kulp Makarov
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
New Hope Fertility Center
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources