How was your experience with Jennifer Mersereau at UNC Fertility?
My wife and I worked predominantly with Dr. Jennifer Mersereau's team. They were caring and sincere, however, we did feel that they weren't willing to explore options such as double IUI in a cycle or InvoCell. Her team responded fairly quickly to messages. We worked with Dr. Jennifer Mersereau once for an US and she was very quick in and out of the room. At times we felt like we were asking questions to try and keep her in the room to explain further.
What's one piece of advice would you give a prospective patient of Jennifer Mersereau at UNC Fertility?
Come in with your questions on paper and be prepared. Be sure to give your entire story in a succinct manner including what meds you've taken, menstrual cycle regularities, family/social history, and other pertinent information. This will allow you to maximize your visit.
During treatment, were you treated like a number or a human with Jennifer Mersereau at UNC Fertility?
Dr. Jennifer Mersereau's team was helpful and caring. They listened and asked questions to make sure they understood the care and treatment we were hoping for.
Describe the protocols Jennifer Mersereau used in your cycles at UNC Fertility and their degree of success.
Tried multiple cycles of moderate and then high dose clomid by itself for approximately 3 cycles. Once we found out my wife wasn't producing the expected number of follicles, we switch to Femara for 3+ cycles. This showed some improvements but we never fully were sure if we had 2 follicles. It showed at least one on US but they suspected the second to be large enough to mature. After approx 6 months of orals, we attempted IUI with femara twice, once with a trigger shot. The 3rd IUI we used femara with a trigger shot (ovidrel) before IUI then pregnyl afterwards followed by vaginal suppositories of progesterone. Unfortunately all with no success.
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Mindi)
The staff was cordial and professional, however there was some mix up on when to take the Ovidrel injection. The doc told us 36hrs prior to IUI but when my wife called to confirm the nurse gave us a different time. We said 36hrs to the nurse and she said 48hrs. This caused quite a bit of stress on my wifes behalf which is what we wanted to avoid prior to another IUI. We ultimately did get in contact with the doctor through another nurse and injected appropriately.
Describe your experience with UNC Fertility.
Very welcoming, clean, professional. I like that it was on the 3rd floor which allowed privacy. There is some miscommunication with the financial department and I would be vigilant with your information and payments. Twice we received a bill in the mail after we had already paid in full for the "all inclusive" procedure. They corrected this after we showed them the paid balance.
Describe the costs associated with your care under Jennifer Mersereau at UNC Fertility.
There were questionable charges after we had paid for procedures in full. I would encourage you to keep a folder and follow closely. The appointments were different charges each time and our insurance didn't really cover much.
Describe Jennifer Mersereau's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UNC Fertility.
none. We didn't get this far.
What specific things went wrong at UNC Fertility?
- Provided conflicting information
- Failed to convey critical information
Describe the specific things that went wrong at UNC Fertility.
There was some issues with what time to give the Ovidrel to my wife. The provider said 36hrs but when the nursing staff messaged her, they gave a different time frame. This did cause some issues and stress. We ultimately got it right, I think. Unfortunately, it didn't result in a positive test.
We did have some ongoing financial department issues with miscommunication and extra bills that we had already paid for. I would encourage you to pay close attention to your payments and bills.