Jennifer Mersereau

UNC Fertility

Rated 8.4
Strongly recommend: 57%Neutral: 35%Don't recommend: 8%8.4
57% strongly recommend
22 reviews
Humanity
9.7
9.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.6
9.6
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.9
6.9
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Pittsburgh
Residency
Northwestern
Fellowship
UCSF

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Jennifer Mersereau works at

UNC Fertility
Rated 8.5
Strongly recommend: 62%Neutral: 27%Don't recommend: 11%8.5

At 1 office

Raleigh
7920 ACC Bld
Raleigh, NC 27617
919-908-0000
Explore Clinic

22 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
10
10
Age 35 - 36
10 IUI
1 IVF
Male Factor
PCOS
Unexplained
European
Native American
Income $50K - $99K
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
I always felt like my treatment [with Dr. Jennifer Mersereau] was tailored to me and not some cookie cutter plan...She is kind, thoughtful and compassionate. She is very knowledgeable and up front about how treatment would go. She always answers my questions in ways I understood and helped soothe my fears. She always made time for us when we were in the office and explained the course of treatment. She made us feel very special.
Mindy [nurse at UNC Fertility] was amazing! She is so awesome. I could call her or email her about anything. She was fast to respond and got answers for us quickly. She was great at educating us through the process of taking the medication...All of the costs were told to us up front and we were given options for payment...They were fast in getting us an appointment and getting us in to see a doctor that would work with us after all we had been through. The clinic always made us feel as though we were a priority. They were open weekends to accommodate our needs during treatment.
How was your experience with Jennifer Mersereau at UNC Fertility?
She is kind, thoughtful and compassionate. She is very knowledgeable and up front about how treatment would go. She always answers my questions in ways I understood and helped soothe my fears. She always made time for us when we were in the office and explained the course of treatment. She made us feel very special.
What's one piece of advice would you give a prospective patient of Jennifer Mersereau at UNC Fertility?
Come with all of your questions and don’t be afraid to ask. She can handle it and will answer them to the best of her ability. She is also open to the course of treatment that YOU decide and she is not pushy in any way.
During treatment, were you treated like a number or a human with Jennifer Mersereau at UNC Fertility?
The nurse and the doctor were always available when I needed something, had questions and alleviated my worries every step of the way. I always felt like my treatment was tailored to me and not some cookie cutter plan.
Describe the protocols Jennifer Mersereau used in your cycles at UNC Fertility and their degree of success.
We went right to IVF and it was because she didn’t want to waste our time trying more treatment what would not likely be successful.
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Mindy Soucey)
Mindy was amazing! She is so awesome. I could call her or email her about anything. She was fast to respond and got answers for us quickly. She was great at educating us through the process of taking the medication.
Describe your experience with UNC Fertility.
They were fast in getting us an appointment and getting us in to see a doctor that would work with us after all we had been through. The clinic always made us feel as though we were a priority. They were open weekends to accommodate our needs during treatment.
Describe the costs associated with your care under Jennifer Mersereau at UNC Fertility.
There costs for ultrasounds, retrieval and transfer. All of the costs were told to us up front and we were given options for payment.
Describe Jennifer Mersereau's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UNC Fertility.
I had hoped for multiple but I also understand her concern and rationale. I was very happy with the outcome.
10
Doctor
Jennifer Mersereau
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
10
10
Age 32 - 34
PCOS
Latinx
Black or African-American
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Mersereau is patient and kind. She is honest and explains all the pros and cons. She is encouraging and extremely knowledgeable about infertility. She is pleasant and always greets us with a smile...Dr. M explained to me the reasoning behind why they only do single embryo transfer. She was real and honest...You want to have a doctor who is in your corner rooting for you to win, and that is who Dr. Mersereau is!
The [UNC Fertility] clinic has so many strengths. I have been going there for 2 yrs now and I haven’t noticed any weaknesses. What I love the most is how easy it is to communicate with Dr. M and the clinic’s team. Using the patient portal, I feel at ease knowing no matter what, someone will respond...The nursing staff is friendly, helpful and pleasant.
How was your experience with Jennifer Mersereau at UNC Fertility?
Dr. Mersereau is patient and kind. She is honest and explains all the pros and cons. She is encouraging and extremely knowledgeable about infertility. She is pleasant and always greets us with a smile.
What's one piece of advice would you give a prospective patient of Jennifer Mersereau at UNC Fertility?
Trust your doctor and the process! Patience is a virtue. It is needed during this journey. You want to have a doctor who is in your corner rooting for you to win, and that is who Dr. Mersereau is!
During treatment, were you treated like a number or a human with Jennifer Mersereau at UNC Fertility?
Dr. M always greats us with a smile. She takes her time explaining things. She is personable and patient. She draw illustrations so we can have a visual of what will happen next. She is warm and kind.
Describe the protocols Jennifer Mersereau used in your cycles at UNC Fertility and their degree of success.
Dr. Mersereau placed me on Fermara to help me ovulate. I have PCOS, so at the time, I went 6 months without a period. She gave me a medicine to bring the menstrual down and then the Femara to ovulate.
Describe your experience with the nursing staff at UNC Fertility.
The nursing staff is friendly, helpful and pleasant.
Describe your experience with UNC Fertility.
The clinic has so many strengths. I have been going there for 2 yrs now and I haven’t noticed any weaknesses. What I love the most is how easy it is to communicate with Dr. M and the clinic’s team. Using the patient portal, I feel at ease knowing no matter what, someone will respond.
Describe Jennifer Mersereau's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UNC Fertility.
Dr. M explained to me the reasoning behind why they only do single embryo transfer. She was real and honest! Not only did she give me the percentage for how many embryos survive, but she explained with a real life scenario. That helped put things into perspective. If multiple embryo transfer isn’t successful, it would be devastating for everyone involved.
10
Doctor
Jennifer Mersereau
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
9
8
Age 34 - 35
3 IUI
1 IVF
Unexplained
South Asian
Income $200K - $499K
Doctor
Only Doc Seen
Strongly Recommends
Neutral
Unsuccessful
Dr. Mersereau is more on the blunt side, but I like that about her. I would rather know the truth. She is always willing to answer all of our questions, and even met with us late once when my husband was running late...We are unexplained fertility. We have done 3 IUI's + 2 IUI's with clomid. Additionally, we have done 1 round of IVF, which was unsuccessful. Fortunately, we bought 3 cycles upfront.
[nurse of UNC Fertility] responds so quick to emails, and honestly, I feel she is holding my hand every step of the way...I like that UNC allows you to purchase multiple cycles upfront...First 3 IUI's were $300 a piece (with help of insurance), the next 2 IU's with clomid were $1000 each. We paid about $30K for 3 cycles of IVF and have used one.
How was your experience with Jennifer Mersereau at UNC Fertility?
Overall, I like Dr. M. I was referred to her by 2 friends, one who is an OB, so that was comforting. I do wish, however, that in the past we had been a bit more aggressive. I wish that we would have been encouraged to go straight to IVF after 3 failed IUI's. I do feel that she cares for her patients, and I do recommend her overall. She practices very evidenced-based medicine.
What's one piece of advice would you give a prospective patient of Jennifer Mersereau at UNC Fertility?
Come with all of your questions, b/c otherwise, you may forget them. If you have a question, ASK it.
During treatment, were you treated like a number or a human with Jennifer Mersereau at UNC Fertility?
I Dr. Merserau is more on the blunt side, but I like that about her. I would rather know the truth. She is always willing to answer all of our questions, and even met with us late once when my husband was running late.
Describe the protocols Jennifer Mersereau used in your cycles at UNC Fertility and their degree of success.
We are unexplained fertility. We have done 3 IUI's + 2 IUI's with clomid. Additionally, we have done 1 round of IVF, which was unsuccessful. Fortunately, we bought 3 cycles upfront.
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Mindy)
Mindy was great- responds so quick to emails, and honestly, I feel she is holding my hand every step of the way.
Describe your experience with UNC Fertility.
UNC has gotten us in quickly, and overall we have been pleased with our experience. I like that UNC allows you to purchase multiple cycles upfront, but I wish they allowed you to know the sex of the embryos prior to transfer.
Describe the costs associated with your care under Jennifer Mersereau at UNC Fertility.
First 3 IUI's were $300 a piece (with help of insurance), the next 2 IU's with clomid were $1000 each. We paid about $30K for 3 cycles of IVF and have used one.
Describe Jennifer Mersereau's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UNC Fertility.
On our first transfer, we did 1 embryo. On our second transfer, we did 2. Neither was successful.
What specific things went wrong at UNC Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at UNC Fertility.
I wouldn't say this was necessarily fault on the part of the doctors, but I just feel that my husband got some info from the repro endocrinologist that was not completely in sync with what I got from Dr. M-- this was likely my husband's fault, since I believe he was misinterpreting the info. I would recommend for you and your partner to attend office appointments together.
9
Doctor
Jennifer Mersereau
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
8
7
Age 38 - 40
IVF
Diminished Ovarian Reserve
Male Factor
Other
Income $50K - $99K
Doctor
2nd of 2 Docs
Neutral
Neutral
Unsuccessful
Dr. Mersereau is professional and knowledgable. She has a calm and logical approach to the process and offered conservative treatment but was willing to explore options. She was able to explain the process in a comprehensive manner and explain the choices we had going forward. She is approachable and really took her time to address all our questions and concerns.
Wendy [nurse at UNC Fertility] was amazing, professional, compassionate, and maintained a supportive environment through out the course of our treatment. She was responsive and went above and beyond to provide care by phone and in the office...Strengths were the physician and nursing staff who were very compassionate and supportive. Their finance team was less responsive and not as clear. The clinic did not offer any learning tools as other clinics have and they do not offer or recommend complimentary care. They could do better with more support groups and counseling integrated into their treatment plan.
How was your experience with Jennifer Mersereau at UNC Fertility?
Dr. Mersereau is professional and knowledgable. She has a calm and logical approach to the process and offered conservative treatment but was willing to explore options. She was able to explain the process in a comprehensive manner and explain the choices we had going forward. She is approachable and really took her time to address all our questions and concerns.
What's one piece of advice would you give a prospective patient of Jennifer Mersereau at UNC Fertility?
Go in with questions. Because she takes her time and has a team of RE that review your case, your questions and asks may take more time to be processed. However, we felt that they took into consideration what we wanted and advised us appropriately our options and how they could help.
During treatment, were you treated like a number or a human with Jennifer Mersereau at UNC Fertility?
Dr. M made time to sit and answer questions appropriately with consideration for our expectations and the reality of our situation. We worked more with her nurse than her but she made sure to call with results and other important information.
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Wendy)
Wendy was amazing, professional, compassionate, and maintained a supportive environment through out the course of our treatment. She was responsive and went above and beyond to provide care by phone and in the office. I would highly recommend her as nurse while going through this difficult treatment.
Describe your experience with UNC Fertility.
Strengths were the physician and nursing staff who were very compassionate and supportive. Their finance team was less responsive and not as clear. The clinic did not offer any learning tools as other clinics have and they do not offer or recommend complimentary care. They could do better with more support groups and counseling integrated into their treatment plan.
Describe the costs associated with your care under Jennifer Mersereau at UNC Fertility.
We used the Attain program.
8
Doctor
Jennifer Mersereau
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
2
6
Age 31
4 IUI
1 IVF
1 Egg Freezing
Unexplained
European
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I was unaware of the treatment protocols for IUI. Dr. Mersereau prescribed me clomid for all my IUIs, but she never gave me a trigger shot. I just used ovulation predictor kits which are not always very accurate. I felt like it was just a guessing game and I wish we had been more aggressive with the specifics of the treatments. As a doctor, she was very kind, compassionate, and thorough when diagnosing me. I just did not agree with the treatments.
The clinic [UNC Fertility-Raleigh] was beautiful. They had an entirely separate area for specimen collection and a lovely waiting room. It felt like a spa. It was not, however, close to UNC Chapel Hill's campus like I thought it would be. It was closer to the airport which was a long drive for me.... The nursing staff were the ones who performed the IUI, I never even saw the doctor on those days. They were very kind and compassionate. They would always be so upbeat about our chances to conceive. When I called to say that the IUI didn't work and I needed to start a new round of treatment, they were so kind and compassionate about our grief.
How was your experience with Jennifer Mersereau at UNC Fertility?
I was unaware of the treatment protocols for IUI. Dr. Mersereau prescribed me clomid for all my IUIs, but she never gave me a trigger shot. I just used ovulation predictor kits which are not always very accurate. I felt like it was just a guessing game and I wish we had been more aggressive with the specifics of the treatments. As a doctor, she was very kind, compassionate, and thorough when diagnosing me. I just did not agree with the treatments.
What's one piece of advice would you give a prospective patient of Jennifer Mersereau at UNC Fertility?
Advocate for yourself and for your treatment plan.
During treatment, were you treated like a number or a human with Jennifer Mersereau at UNC Fertility?
She listened to me and answered all my questions. She understood that I had a crazy schedule working in healthcare, and she was very personable.
Describe the protocols Jennifer Mersereau used in your cycles at UNC Fertility and their degree of success.
Dr. Mersereau prescribed Clomid and an ovulation predictor kit (without going over how to use the OPK). Then we did IUI.
Describe your experience with the nursing staff at UNC Fertility.
The nursing staff were the ones who performed the IUI, I never even saw the doctor on those days. They were very kind and compassionate. They would always be so upbeat about our chances to conceive. When I called to say that the IUI didn't work and I needed to start a new round of treatment, they were so kind and compassionate about our grief.
Describe your experience with UNC Fertility.
The clinic was beautiful. They had an entirely separate area for specimen collection and a lovely waiting room. It felt like a spa. It was not, however, close to UNC Chapel Hill's campus like I thought it would be. It was closer to the airport which was a long drive for me.
Describe the costs associated with your care under Jennifer Mersereau at UNC Fertility.
Our insurance did not cover any costs of treatment (just lab work), so we paid out of pocket for everything. We never met with a financial team.
Describe Jennifer Mersereau's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UNC Fertility.
We did not get to embryo retrieval or transfers
What specific things went wrong at UNC Fertility?
  • Failed to convey critical information
Describe the specific things that went wrong at UNC Fertility.
I do not think they were great at giving instructions for Ovulation predictor kits. I know that the directions are on the kit's box, but I wish the nurse had given specifics because there was already so much to remember with the infertility journey.
2
Doctor
Jennifer Mersereau
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
8
8
Age 28 - 29
2 IUI
Unexplained
Prefer not to answer
Income $0 - $49K
Teacher
2nd of 2 Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. M [Jennifer Mersereau] got us in for a consultation quickly. She is personable and passionate about her patients. She gave encouraging words and described everything in detail. She even drew diagrams to help us understand the upcoming procedures and what we should expect. After the consultation and several attempts to diagnose, we began the IUI cycle. I did not see Dr. M for these visits, only a nurse and doctor interns. I would have loved to speak directly with doctor on the day of treatment.
[UNC Fertility is a] Great clinic! No complaints. They work with your schedule as much as they can. Are available on Saturday and sundays for ultrasound or treatments. Front desk staff is accommodating and worked with me when I had insurance questions. The office is always clean. They provide coffee and water to patients in the waiting area.... Always answer my messages quickly and in depth. I love that they check on me towards the end of my TWW. They are always encouraging and happy in the office and greet me by my first name. Awesome staff!
How was your experience with Jennifer Mersereau at UNC Fertility?
Dr. M got us in for a consultation quickly. She is personable and passionate about her patients. She gave encouraging words and described everything in detail. She even drew diagrams to help us understand the upcoming procedures and what we should expect. After the consultation and several attempts to diagnose, we began the IUI cycle. I did not see Dr. M for these visits, only a nurse and doctor interns. I would have loved to speak directly with doctor on the day of treatment.
What's one piece of advice would you give a prospective patient of Jennifer Mersereau at UNC Fertility?
This is not specific to Dr. M, but the process in itself. Pray! Have a group that prays for you and with you. You will need a shoulder to lean on
During treatment, were you treated like a number or a human with Jennifer Mersereau at UNC Fertility?
Dr. M takes the time to answer my questions about medications and all fertility questions
Describe the protocols Jennifer Mersereau used in your cycles at UNC Fertility and their degree of success.
I began with Femara 6mg, this only produced one mature egg per month. After 5 months, I began clomid 150mg. I have produced 2-3 mature follicles each cycle. Clomid does come with more side effects and possibility of multiples. We had our first IUI with Femara with no success. Took several months off to emotionally and financially recover. We are working on the 2nd IUI, back to back.
Describe your experience with the nursing staff at UNC Fertility.
Always answer my messages quickly and in depth. I love that they check on me towards the end of my TWW. They are always encouraging and happy in the office and greet me by my first name. Awesome staff!
Describe your experience with UNC Fertility.
Great clinic! No complaints. They work with your schedule as much as they can. Are available on Saturday and sundays for ultrasound or treatments. Front desk staff is accommodating and worked with me when I had insurance questions. The office is always clean. They provide coffee and water to patients in the waiting area.
Describe the costs associated with your care under Jennifer Mersereau at UNC Fertility.
IUI was $889 per cycle, with insurance. Not cheap, but hopefully worth it.
8
Doctor
Jennifer Mersereau
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
8
9
Age 33 - 35
4 IUI
2 IVF
PCOS
Poor Egg Quality
European
Income $50K - $99K
1st of 2 Docs
Neutral
Strongly Recommends
Unsuccessful
I appreciate [Dr. Mersereau's] frank take on options with fertility. It was nice that she didn’t send us down a rabbit hole with “other” stuff to try (supplements, wives tales, natural remedies). She sticks to protocol using studies and her own experience to draw from...Don’t expect her to throw the kitchen sink at your treatment. She feels very calculated and thoughtful in her approach. And she doesn’t want to make her patients do a bunch of unnecessary stuff.
Kim [nurse at UNF Fertility] rocked. We could call, Email, message her through their patient portal. She made herself extremely accessible and even helped us find cheaper prescriptions when ordering our medications. I can’t say enough positive things about her. Super caring, empathetic and compassionate. She clearly loves what she does and is really good at it...Strengths: facility is great. Business staff are fairly knowledgeable. Weaknesses: it can be challenging to get in touch with their financial folks. Not impossible but they might be harder than the IVF nurse coordinator.
How was your experience with Jennifer Mersereau at UNC Fertility?
I appreciate Dr M’s frank take on options with fertility. It was nice that she didn’t send us down a rabbit hole with “other” stuff to try (supplements, wives tales, natural remedies). She sticks to protocol using studies and her own experience to draw from. For me that was freeing because I would beat myself up on natural fertility enhancers or habits that worked for other women but not me.
What's one piece of advice would you give a prospective patient of Jennifer Mersereau at UNC Fertility?
Don’t expect her to throw the kitchen sink at your treatment. She feels very calculated and thoughtful in her approach. And she doesn’t want to make her patients do a bunch of unnecessary stuff.
During treatment, were you treated like a number or a human with Jennifer Mersereau at UNC Fertility?
We met with Dr M multiple times and she always showed care of us. We never felt like she disregarded our worry or anxiety.
Describe the protocols Jennifer Mersereau used in your cycles at UNC Fertility and their degree of success.
One of the things we looked at was doing a natural cycle for transfer. I so much appreciate that we continued to look for options to build on what my body can do on it’s own even if my eggs were not great quality.
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Kim)
Kim rocked. We could call, Email, message her through their patient portal. She made herself extremely accessible and even helped us find cheaper prescriptions when ordering our medications. I can’t say enough positive things about her. Super caring, empathetic and compassionate. She clearly loves what she does and is really good at it.
Describe your experience with UNC Fertility.
Strengths: facility is great. Business staff are fairly knowledgeable. Weaknesses: it can be challenging to get in touch with their financial folks. Not impossible but they might be harder than the IVF nurse coordinator.
Describe the costs associated with your care under Jennifer Mersereau at UNC Fertility.
It was mostly one amount and everything was covered. The only separate things were medications, refrigeration costs, and anesthesia.
Describe Jennifer Mersereau's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UNC Fertility.
For the first transfer she wanted to do 1 because if I was to get pregnant we picked the best, most mature embryo (my others were Day 3). The second transfer we used the 2 remaining embryos. I feel like her advice made sense for us.
8
Doctor
Jennifer Mersereau
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
7
7
Age 31 - 33
3 IUI
Unexplained
European
Income $100K - $199K
Doctor
Only Doc Seen
Neutral
Neutral
Unsuccessful
My wife and I worked predominantly with Dr. Jennifer Mersereau's team. They were caring and sincere, however, we did feel that they weren't willing to explore options such as double IUI in a cycle or InvoCell. Her team responded fairly quickly to messages. ... After approx 6 months of orals, we attempted IUI with femara twice, once with a trigger shot. The 3rd IUI we used femara with a trigger shot (ovidrel) before IUI then pregnyl afterwards followed by vaginal suppositories of progesterone. Unfortunately all with no success.
[UNC Fertility is] Very welcoming, clean, professional. I like that it was on the 3rd floor which allowed privacy. There is some miscommunication with the financial department and I would be vigilant with your information and payments. Twice we received a bill in the mail after we had already paid in full for the "all inclusive" procedure. They corrected this after we showed them the paid balance.
How was your experience with Jennifer Mersereau at UNC Fertility?
My wife and I worked predominantly with Dr. Jennifer Mersereau's team. They were caring and sincere, however, we did feel that they weren't willing to explore options such as double IUI in a cycle or InvoCell. Her team responded fairly quickly to messages. We worked with Dr. Jennifer Mersereau once for an US and she was very quick in and out of the room. At times we felt like we were asking questions to try and keep her in the room to explain further.
What's one piece of advice would you give a prospective patient of Jennifer Mersereau at UNC Fertility?
Come in with your questions on paper and be prepared. Be sure to give your entire story in a succinct manner including what meds you've taken, menstrual cycle regularities, family/social history, and other pertinent information. This will allow you to maximize your visit.
During treatment, were you treated like a number or a human with Jennifer Mersereau at UNC Fertility?
Dr. Jennifer Mersereau's team was helpful and caring. They listened and asked questions to make sure they understood the care and treatment we were hoping for.
Describe the protocols Jennifer Mersereau used in your cycles at UNC Fertility and their degree of success.
Tried multiple cycles of moderate and then high dose clomid by itself for approximately 3 cycles. Once we found out my wife wasn't producing the expected number of follicles, we switch to Femara for 3+ cycles. This showed some improvements but we never fully were sure if we had 2 follicles. It showed at least one on US but they suspected the second to be large enough to mature. After approx 6 months of orals, we attempted IUI with femara twice, once with a trigger shot. The 3rd IUI we used femara with a trigger shot (ovidrel) before IUI then pregnyl afterwards followed by vaginal suppositories of progesterone. Unfortunately all with no success.
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Mindi)
The staff was cordial and professional, however there was some mix up on when to take the Ovidrel injection. The doc told us 36hrs prior to IUI but when my wife called to confirm the nurse gave us a different time. We said 36hrs to the nurse and she said 48hrs. This caused quite a bit of stress on my wifes behalf which is what we wanted to avoid prior to another IUI. We ultimately did get in contact with the doctor through another nurse and injected appropriately.
Describe your experience with UNC Fertility.
Very welcoming, clean, professional. I like that it was on the 3rd floor which allowed privacy. There is some miscommunication with the financial department and I would be vigilant with your information and payments. Twice we received a bill in the mail after we had already paid in full for the "all inclusive" procedure. They corrected this after we showed them the paid balance.
Describe the costs associated with your care under Jennifer Mersereau at UNC Fertility.
There were questionable charges after we had paid for procedures in full. I would encourage you to keep a folder and follow closely. The appointments were different charges each time and our insurance didn't really cover much.
Describe Jennifer Mersereau's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UNC Fertility.
none. We didn't get this far.
What specific things went wrong at UNC Fertility?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at UNC Fertility.
There was some issues with what time to give the Ovidrel to my wife. The provider said 36hrs but when the nursing staff messaged her, they gave a different time frame. This did cause some issues and stress. We ultimately got it right, I think. Unfortunately, it didn't result in a positive test. We did have some ongoing financial department issues with miscommunication and extra bills that we had already paid for. I would encourage you to pay close attention to your payments and bills.
7
Doctor
Jennifer Mersereau
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
9
9
Age 34 - 35
2 IUI
Unexplained
European
Income $50K - $99K
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Be ready for her [Dr. Mersereau] to put everything into action. She is no fuss but cares greatly...She was the first doctor to explain things to us in ways we could understand and not just go for all the technical verbage...Dr. M was willing to work with us exploring all options available instead of just saying it wouldn't work and going straight to IVF...We did 3 medicated cycles under direction using Femara. The first cycle the IUI wasn't able to happen. The last two cycles the IUI happened but both resulted in negatives. She is trying that approach because I asked about it. With one blocked tube and unexplained diagnosis, I don't want to leave any option unused.
What I love about the clinic [UNC Fertility] is that no matter how much time has elapsed between appointments they remember who you are and a little about your background. As for weaknesses, sometimes its hard to schedule an appointment when its most convenient but they are willing to work hard with your schedule...Mindy and Wendy [nurses] have been amazing to work with! They have answered every one of my questions no matter what I have asked with such ease and person-ability. I feel like I am talking to a friend when I send in an emailed question versus talking to yet another clinician.
How was your experience with Jennifer Mersereau at UNC Fertility?
She explained things in great detail but was also ready to get down to business. Dr. M was willing to work with us exploring all options available instead of just saying it wouldn't work and going straight to IVF.
What's one piece of advice would you give a prospective patient of Jennifer Mersereau at UNC Fertility?
Be ready for her to put everything into action. She is no fuss but cares greatly.
During treatment, were you treated like a number or a human with Jennifer Mersereau at UNC Fertility?
She was the first doctor to explain things to us in ways we could understand and not just go for all the technical verbage.
Describe the protocols Jennifer Mersereau used in your cycles at UNC Fertility and their degree of success.
We did 3 medicated cycles under direction using Femara. The first cycle the IUI wasn't able to happen. The last two cycles the IUI happened but both resulted in negatives. She is trying that approach because I asked about it. With one blocked tube and unexplained diagnosis, I don't want to leave any option unused.
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Mindy)
Mindy and Wendy have been amazing to work with! They have answered every one of my questions no matter what I have asked with such ease and person-ability. I feel like I am talking to a friend when I send in an emailed question versus talking to yet another clinician.
Describe your experience with UNC Fertility.
What I love about the clinic is that no matter how much time has elapsed between appointments they remember who you are and a little about your background. As for weaknesses, sometimes its hard to schedule an appointment when its most convenient but they are willing to work hard with your schedule.
Describe the costs associated with your care under Jennifer Mersereau at UNC Fertility.
I had a copay for visits with her. Then each IUI cycle there is a $600 fee that includes all labs, ultrasounds, and the SAs my husband had to do.
What specific things went wrong at UNC Fertility?
  • Lost paperwork
Describe the specific things that went wrong at UNC Fertility.
Just one incident where I was going in for bloodwork. They had written down for that appointment the wrong orders, but within 5 minutes was to able to correct what was needed.
9
Doctor
Jennifer Mersereau
Humanity
Communication
Frequency Seen
Trustworthiness
Explained risks
Adaptability
9
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
10
10
Age 30 - 31
3 IUI
1 IVF
Unexplained
European
Income $100K - $199K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
At times it felt like [Dr. Mersereau's] time was short, go into appointments prepared with questions. I loved that she took notes of the conversation for you and let you take them home with you...We tried 3 IUI’s, partially because that is what our insurance covered and partially because Dr. M said if IUi was going to work, it would work within 4 tries. After that we moved in to IVF...took the time to explain the process, our diagnosis and our treatment plan. She was patient when we had questions and put us at ease when we were anxious. She was warm and broke things down into language we could understand.
I would email her [nurse at UNC Fertility] a non urgent question over the weekend and would have a response within an hour. I started to hold my nonurgent questions until the week because she wa so dedicated. When we took a blood test to determine if we were pregnant, she called us over the weekend when she was not working because she wanted to be the one to deliver us the good news. She would always provide me with all the necessary information, including any negative side effects I might expect and the chances that I would experience them. She was the most amazing nurse, ever.
How was your experience with Jennifer Mersereau at UNC Fertility?
I loved Dr. M, she was so friendly to my husband and I. We felt she really took the time to make sure we understood our diagnosis and treatment plan. She made me feel comfortable and helped calm my anxiety. I would go into appointments scared of the outcome or the next step and she always made me feel better and confident that I would become pregnant.
What's one piece of advice would you give a prospective patient of Jennifer Mersereau at UNC Fertility?
At times it felt like her time was short, go into appointments prepared with questions. I loved that she took notes of the conversation for you and let you take them home with you.
During treatment, were you treated like a number or a human with Jennifer Mersereau at UNC Fertility?
Dr. M took the time to explain the process, our diagnosis and our treatment plan. She was patient when we had questions and put us at ease when we were anxious. She was warm and broke things down into language we could understand.
Describe the protocols Jennifer Mersereau used in your cycles at UNC Fertility and their degree of success.
We tried 3 IUI’s, partially because that is what our insurance covered and partially because Dr. M said if IUi was going to work, it would work within 4 tries. After that we moved in to IVF which upped our chance from 8-11% for an IUI to 60% for IVF!
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Wendy)
Wendy was amazing, she was blunt but so caring. She knew I was nervous to start injections and offered to facetime with me through my first injection. She literally made herself available to me anytime on or off the clock including nights, weekends and while on vacations. I would email her a non urgent question over the weekend and would have a response within an hour. I started to hold my nonurgent questions until the week because she wa so dedicated. When we took a blood test to determine if we were pregnant, she called us over the weekend when she was not working because she wanted to be the one to deliver us the good news. She would always provide me with all the necessary information, including any negative side effects I might expect and the chances that I would experience them. She was the most amazing nurse, ever.
Describe your experience with UNC Fertility.
No one wants to go to a fertility clinic, the waiting room made me sad to see so many couples of varying ages there for the same reason. Everyone from the front desk, to the finance department, nurses and doctors were so nice, professional and compassionate. I was surprised when we started going that the staff knew so many patients by first name. By the end of our IVF cycle, they knew my name too. When we “graduated” I was sad to leave their care. If they could be my regular OBGYN I would go to them in a heartbeat. The patient rooms are comfortable and nice. The doctors meet with you in their office. Overall, they make you feel as comfortable as you can during one of the hardest times of your life.
Describe the costs associated with your care under Jennifer Mersereau at UNC Fertility.
We were forunate that insurance covered most of our medication with just a copay. IVF cost approximately $12,000
10
Doctor
Jennifer Mersereau
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
9
10
Age 31
2 Fertility Medications
Other
European
Ashkenazi Jewish
Latinx
Income $100K - $199K
Entrepreneur
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
A lot of the doctors we saw, read the word balanced translocation and gave up on us. Dr. M [Dr. Jennifer Mersereau] spent lots of time going over our numbers and percentages, I felt like she was actually interested and cared about understanding our chromosome imbalance.... She went over our odds on IVF thoroughly. Because of our balanced translocation, we would benefit through PGD/PGS testing. This would reduce our risk of miscarriage from 48% to 5%. Even after a miscarriage when I told her I wanted to try one more time naturally, she was supportive of our decision and didn't pressure us into IVF.
Everyone is very friendly and you feel like they are cheering you on [at UNC]. They remember you as well, which I appreciate.... She went over our odds on IVF thoroughly. Because of our balanced translocation, we would benefit through PGD/PGS testing. This would reduce our risk of miscarriage from 48% to 5%. Even after a miscarriage when I told her I wanted to try one more time naturally, she was supportive of our decision and didn't pressure us into IVF. After my 4th miscarriage, we decided to hang in the towel and start IVF this month. Since we gave her the green light she's been very supportive. She's called me several times to make sure I'm aware of the next steps and procedures.
How was your experience with Jennifer Mersereau at UNC Fertility?
She went over our odds on IVF thoroughly. Because of our balanced translocation, we would benefit through PGD/PGS testing. This would reduce our risk of miscarriage from 48% to 5%. Even after a miscarriage when I told her I wanted to try one more time naturally, she was supportive of our decision and didn't pressure us into IVF. After my 4th miscarriage, we decided to hang in the towel and start IVF this month. Since we gave her the green light she's been very supportive. She's called me several times to make sure I'm aware of the next steps and procedures.
During treatment, were you treated like a number or a human with Jennifer Mersereau at UNC Fertility?
We've had a rocky road of miscarriages, molar pregnancies and chemical pregnancies. A molar pregnancy missed due to the Doctor's lack of follow up and reading of the pathology report after my first D&C. Through this process, I have been to several doctors all over the triangle, 3 gynos, 2 specialists and 2 IVF doctors. UNC fertility has been the most responsive and caring clinic I've been to so far. They actually care about you and your specific situation. I had one doctor that basically told us to go straight to a sperm donor, which was frustrating because we understood our odds and we knew there was a chance for us to conceive using our sperm and egg. A lot of the doctors we saw, read the word balanced translocation and gave up on us. Dr. M spent lots of time going over our numbers and percentages, I felt like she was actually interested and cared about understanding our chromosome imbalance.
Describe the protocols Jennifer Mersereau used in your cycles at UNC Fertility and their degree of success.
We used clomid for two cycles, one cycle ended in a Chemical pregnancy. I've just started the IVF process and will be going in next Friday for my first injection.
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Kimberly Briley)
Like I said we are just now starting IVF next week. As soon as I gave them the green light, I received an email with a detailed schedule on injections and procedures. She was very informative.
Describe your experience with UNC Fertility.
Everyone is very friendly and you feel like they are cheering you on. They remember you as well, which I appreciate.
Describe the costs associated with your care under Jennifer Mersereau at UNC Fertility.
Most of my appointments prior to IVF were covered by insurance. The IVF process we were told it would be around 25,000- 30,000 depending on which medications will be covered and the final pricing from Genesis for PGD/PGS
Describe Jennifer Mersereau's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UNC Fertility.
Dr. Mersereau encourages only 1 embryo transfer. They've had a great success rate on 1. She explained that 2 embryos can lead to twins or even quadruplets which can be dangerous/ high risk pregnancies.
9
Doctor
Jennifer Mersereau
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016, Successful
10
10
Age 33
3 IUI
2 IVF
Anovulation
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I felt as though Dr. Mersereau was going through the emotions with me. She was supportive and honest/direct during my care. I will never forget the sorrow in her voice when she called to inform me of my chemical pregnancy.... I feel like if you are looking for a more “outside of the box” approach then this is not the right Dr for you. I love Dr. M and all of her recommendations are evidenced based. Basically if it doesn’t show higher/better success rates it’s not typically recommended.
The office [UNC Fertility] is very clean and all staff member are friendly and warm. I do feel as though the attention I received overall during the IVF process was much better than with IUI cycles. You often see all the REs in the practice so might be disappointed when “your” RE isn’t performing a procedure. I also liked that the RE did ultrasounds during monitoring appointments.... I believe about 12,000 for IVF cycle plus meds, they did offer the multiple cycle program. 623 IUI
How was your experience with Jennifer Mersereau at UNC Fertility?
I feel like if you are looking for a more “outside of the box” approach then this is not the right Dr for you. I love Dr. M and all of her recommendations are evidenced based. Basically if it doesn’t show higher/better success rates it’s not typically recommended.
What's one piece of advice would you give a prospective patient of Jennifer Mersereau at UNC Fertility?
Same as previous, if you feel like you would like a more “out of the box” approach this may not be the right fit for you.
During treatment, were you treated like a number or a human with Jennifer Mersereau at UNC Fertility?
I felt as though Dr. Mersereau was going through the emotions with me. She was supportive and honest/direct during my care. I will never forget the sorrow in her voice when she called to inform me of my chemical pregnancy.
Describe the protocols Jennifer Mersereau used in your cycles at UNC Fertility and their degree of success.
I started my first cycle with lupron, that cycle was cancelled as I was oversupressed. 2nd, lupron removed from cycle 6 eggs 3 fertilized, 2 transferred on day 3 and resulted in chemical pregnancy 3rd same meds with HgH added along with acupuncture. 12 eggs, 10 fertilized, 1 5aa transferred and 3 frozen (4ab,4bb, 4bb)
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Aly )
Aly was and is still very attentive. She had open communication and was easy to get ahold of with any and all questions. When she was not available another nurse always was.
Describe your experience with UNC Fertility.
The office is very clean and all staff member are friendly and warm. I do feel as though the attention I received overall during the IVF process was much better than with IUI cycles. You often see all the REs in the practice so might be disappointed when “your” RE isn’t performing a procedure. I also liked that the RE did ultrasounds during monitoring appointments.
Describe the costs associated with your care under Jennifer Mersereau at UNC Fertility.
I believe about 12,000 for IVF cycle plus meds, they did offer the multiple cycle program. 623 IUI
Describe Jennifer Mersereau's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UNC Fertility.
We decided early on that we would transfer what the RE recommended. We saw Dr. Stein for that transfer and she felt the other that were still progressing had a better chance to be successful with another day of growth and used for FET later.
10
Doctor
Jennifer Mersereau
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
10
10
Age 33
Fertility Medications
Recurrent Pregnancy Loss
Other
Latinx
Income $100K - $199K
Marketer or PR
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Mersereau was so invested in helping us start a family. She cried with me when we heard my baby's heartbeat for the first time and cheered us on every time we had another great appointment and ultrasound. She made us feel so comfortable. I still send her updates on my son now and he's 10 months old.... I had to have a number of different tests done to help determine why I was having recurrent losses. She found I was pre-diabetic and also had adhesions in my uterus from the miscarriages. I followed a very strict diet and exercise plan and prepped for surgery to remove the adhesions.
The staff [UNC Fertility] is great and the clinic is very clean. They make dealing with billing easy too -whether that's through insurance or not. Sometimes the waiting could be full so wait time could sometimes feel long but they have complimentary beverages and a TV to keep you occupied while you wait.... The nurses were always so compassionate and nice. They always made me feel comfortable.... Dr. Mersereau was so invested in helping us start a family.
How was your experience with Jennifer Mersereau at UNC Fertility?
Dr. Mersereau was so invested in helping us start a family. She cried with me when we heard my baby's heartbeat for the first time and cheered us on every time we had another great appointment and ultrasound. She made us feel so comfortable. I still send her updates on my son now and he's 10 months old.
What's one piece of advice would you give a prospective patient of Jennifer Mersereau at UNC Fertility?
Trust that she will do everything she can to make your dream of becoming a parent a reality.
During treatment, were you treated like a number or a human with Jennifer Mersereau at UNC Fertility?
She cared about finding the problem to my recurrent miscarriages and figuring out how to prevent future pregnancies from being lost. She was very nice, genuine and informative.
Describe the protocols Jennifer Mersereau used in your cycles at UNC Fertility and their degree of success.
I had to have a number of different tests done to help determine why I was having recurrent losses. She found I was pre-diabetic and also had adhesions in my uterus from the miscarriages. I followed a very strict diet and exercise plan and prepped for surgery to remove the adhesions. She took very good care of me and a month after my recovery, I was able to get pregnant and carry my son to 35 weeks.
Describe your experience with the nursing staff at UNC Fertility.
The nurses were always so compassionate and nice. They always made me feel comfortable.
Describe your experience with UNC Fertility.
The staff is great and the clinic is very clean. They make dealing with billing easy too -whether that's through insurance or not. Sometimes the waiting could be full so wait time could sometimes feel long but they have complimentary beverages and a TV to keep you occupied while you wait.
10
Doctor
Jennifer Mersereau
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016, Unsuccessful
4
2
Age 36
4 IUI
European
Income $200K - $499K
Doctor
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Merereau] is excellent and professional. She listened and gave good feedback. She gave realistic expectations and was compassionate when I had a miscarriage. I am not sure she was aware of the miscommunication that was going on in the clinic between patients and staff...Maybe if I made follow up visits with her I wouldn't have had so many miscommunications with the staff...Dr. M is great.
The office [UNC] needs to have a stronger organizational structure in order for me to recommend anyone to come to this clinic. I could have come at a bad time (changing of administration). I had a botched IUI and twice they said I never called to schedule my IUI (notifying of period), even though I called and talked to the nurse who had to get my clomid prescribed. They did an IUI even though it was clear I had already ovulated....They had different information and instructions depending on the nurse and the day I called. I felt like it took a long time to get a clear response...
How was your experience with Jennifer Mersereau at UNC Fertility?
She is excellent and professional. She listened and gave good feedback. She gave realistic expectations and was compassionate when I had a miscarriage. I am not sure she was aware of the miscommunication that was going on in the clinic between patients and staff.
What's one piece of advice would you give a prospective patient of Jennifer Mersereau at UNC Fertility?
Maybe if I made follow up visits with her I wouldn't have had so many miscommunications with the staff.
During treatment, were you treated like a number or a human with Jennifer Mersereau at UNC Fertility?
Dr. M is great. The problem was with the staff and communication.
Describe the protocols Jennifer Mersereau used in your cycles at UNC Fertility and their degree of success.
IUI with clomid, monitored at home with UPT (clearblue) x 3. one resulted in miscarriage at 6w.
Describe your experience with the nursing staff at UNC Fertility.
They had different information and instructions depending on the nurse and the day I called. I felt like it took a long time to get a clear response.
Describe your experience with UNC Fertility.
The office needs to have a stronger organizational structure in order for me to recommend anyone to come to this clinic. I could have come at a bad time (changing of administration). I had a botched IUI and twice they said I never called to schedule my IUI (notifying of period), even though I called and talked to the nurse who had to get my clomid prescribed. They did an IUI even though it was clear I had already ovulated. I felt like they were just trying to make money and that was frusterating.
Describe the costs associated with your care under Jennifer Mersereau at UNC Fertility.
my insurance covered some of it, but they made me pay before all my services in full and i felt like thats all they cared about.
What specific things went wrong at UNC Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at UNC Fertility.
I already said it in another space.
4
Doctor
Jennifer Mersereau
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015, Successful
10
10
Age 30
3 Fertility Medications
Anovulation
PCOS
Latinx
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr Mersereau] was very direct and to the point, but did it in a way that was warm and not condescending. She explained every aspect of treatment, and was very conservative in how she approached our situation. So each step was gentle and not overly aggressive/invasive. I walked out of each appointment feeling confident we were going to get our baby.
Wendy and Kim [at UNC Fertility] were the nurses I worked with most closely. They heard me cry over the phone a couple of times and they were so incredibly compassionate. They talked me through my questions and never seemed rushed or like they didn't care. Priscilla was magical at drawing blood.
How was your experience with Jennifer Mersereau at UNC Fertility?
She was very direct and to the point, but did it in a way that was warm and not condescending. She explained every aspect of treatment, and was very conservative in how she approached our situation. So each step was gentle and not overly aggressive/invasive. I walked out of each appointment feeling confident we were going to get our baby.
What's one piece of advice would you give a prospective patient of Jennifer Mersereau at UNC Fertility?
Trust her instincts. I was very well informed and wanted to jump the gun with treatments and testing. She kindly shut all of that down and helped me slow down. We ended up pregnant after three cycles.
Describe the protocols Jennifer Mersereau used in your cycles at UNC Fertility and their degree of success.
I had a history of PCOS, irregular cycles and anovulation. We started with 5mg of letrozole on CD3-5, then I had an ultrasound to check follicle growth and then we were asked to have timed intercourse. She wanted to try this protocol for 3-6 cycles to give us an equal chance at ovulation/conception as any other fertile couple (20%).
Describe your experience with the nursing staff at UNC Fertility.
Wendy and Kim were the nurses I worked with most closely. They heard me cry over the phone a couple of times and they were so incredibly compassionate. They talked me through my questions and never seemed rushed or like they didn't care. Priscilla was magical at drawing blood.
Describe your experience with UNC Fertility.
Modern, calm, organized, clean.
Describe the costs associated with your care under Jennifer Mersereau at UNC Fertility.
We just paid for genetic testing, medicine costs and a specialist copay at each visit. Everything else was billed through insurance.
10
Doctor
Jennifer Mersereau
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2019, Unknown Success
8
9
Age 33 - 35
4 IUI
1 IVF
Endometriosis
Male Factor
Immunological
Unexplained
European
Income $50K - $99K
2nd of 2 Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Mersereau] seems to deeply care about the patients and was always honest with me. I especially appreciated her illustrations that explained the process in complete detail. We haven’t been lucky as far as are results yet, but will continue on with her. She is very sympathetic when calling about a negative test which I appreciate too. ... She was always warm and explained everything.
Great clinic [UNC Fertility]! ... Helpful, always available on the portal, even outside of work hours! Love them [nurses]. ... Don’t only pay attention to stats because some clinics that are not private will accept harder cases. This includes top notch university ones. The only downside of UNC is the waiting room is very crowded. It is sad to see so many people going through this. At some point, they may need to expand the waiting room.
How was your experience with Jennifer Mersereau at UNC Fertility?
She seems to deeply care about the patients and was always honest with me. I especially appreciated her illustrations that explained the process in complete detail. We haven’t been lucky as far as are results yet, but will continue on with her. She is very sympathetic when calling about a negative test which I appreciate too.
What's one piece of advice would you give a prospective patient of Jennifer Mersereau at UNC Fertility?
Save the illustrations. You may want to refer back! She is always okay with patients asking questions, even ones that seem silly..
During treatment, were you treated like a number or a human with Jennifer Mersereau at UNC Fertility?
She was always warm and explained everything.
Describe the protocols Jennifer Mersereau used in your cycles at UNC Fertility and their degree of success.
Gonal, menopur, aspirin, prednisone, crinone, estrogen patches
Describe your experience with the nursing staff at UNC Fertility.
Helpful, always available on the portal, even outside of work hours! Love them.
Describe your experience with UNC Fertility.
Great clinic! Don’t only pay attention to stats because some clinics that are not private will accept harder cases. This includes top notch university ones. The only downside of UNC is the waiting room is very crowded. It is sad to see so many people going through this. At some point, they may need to expand the waiting room.
Describe the costs associated with your care under Jennifer Mersereau at UNC Fertility.
Would be a lot if it weren’t for Attain!!!
8
Doctor
Jennifer Mersereau
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015 - 2016, Successful
10
10
Age 29 - 30
4 IUI
Male Factor
European
Income $100K - $199K
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
I didn't feel like I was at a doctor's office. It felt like I was talking to a friend. She [Dr. Jennifer Mersereau] never rushed us, never gave us clinical mumbo jumbo, but completely explained every step of the process. Made us feel hopeful again.... Everyone we met at UNC was great. Everyone was kind and communication was great. They explained finances to us in detail.
I really can't even begin to explain how amazing Kimberly [a nurse at UNC Fertility-Raleigh] was. She was so responsive to emails and always gave me quick, accurate information. She made me feel in control and knowledgeable at the same time. She even communicated with me after hours - who does that!!!... Everyone we met at UNC was great. Everyone was kind and communication was great. They explained finances to us in detail.
How was your experience with Jennifer Mersereau at UNC Fertility?
I didn't feel like I was at a doctor's office. It felt like I was talking to a friend. She never rushed us, never gave us clinical mumbo jumbo, but completely explained every step of the process. Made us feel hopeful again.
What's one piece of advice would you give a prospective patient of Jennifer Mersereau at UNC Fertility?
Go! Don't wait!
During treatment, were you treated like a number or a human with Jennifer Mersereau at UNC Fertility?
I never felt rushed. She took the time to calm our nerves and explain every single step of the process with us. She was always available for comments and questions
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Kimberly)
I really can't even begin to explain how amazing Kimberly was. She was so responsive to emails and always gave me quick, accurate information. She made me feel in control and knowledgeable at the same time. She even communicated with me after hours - who does that!!!
Describe your experience with UNC Fertility.
Everyone we met at UNC was great. Everyone was kind and communication was great. They explained finances to us in detail.
10
Doctor
Jennifer Mersereau
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018 - 2019, Unknown Success
9
9
Age 32 - 33
4 IUI
1 IVF
Unexplained
Other
Prefer not to answer
Income $100K - $199K
Consultant
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Jennifer Mersereau] was helpful and understanding. I thought I would see her more times than I did but I felt in good care at each visit...IUI first (four of them) and then if we were ready, IVF. I was rx Femara while going through IUI and then had to go onto BC for almost a month to prep for egg retrieval. We were unexplained so if we had wanted to continue trying to conceive naturally she did not not support those efforts. We decided we were ready after one year...She would answer my questions and made me feel like she had time to address my concerns...Due to my age we transferred Singleton in hopes of achieving one healthy pregnancy and birth.
[UNC Fertility is] fine. It’s the insurance or lack thereof that is troublesome. The facility is clean and one of the best...[nurses were] Very responsive via email and phone...I had to pay almost 2k to begin to the clinic. This is with insurance. Then still with insurance I paid nearly 2k for meds. The rest was about 2k for the process itself...IUI first (four of them) and then if we were ready, IVF. I was rx Femara while going through IUI and then had to go onto BC for almost a month to prep for egg retrieval. We were unexplained so if we had wanted to continue trying to conceive naturally she did not not support those efforts. We decided we were ready after one year.
How was your experience with Jennifer Mersereau at UNC Fertility?
Unfortunately there are just so many unknowns. And the Dr does not have a crystal ball. If she were accurate on everything which is nearly impossible I would have given her a ten. She was helpful and understanding. I thought I would see her more times than I did but I felt in good care at each visit.
What's one piece of advice would you give a prospective patient of Jennifer Mersereau at UNC Fertility?
As an IVF patient in general, please know that the process takes time, regardless of your doctor. It takes time, patience and lots of faith. It is simply hurry up and wait.
During treatment, were you treated like a number or a human with Jennifer Mersereau at UNC Fertility?
She would answer my questions and made me feel like she had time to address my concerns.
Describe the protocols Jennifer Mersereau used in your cycles at UNC Fertility and their degree of success.
IUI first (four of them) and then if we were ready, IVF. I was rx Femara while going through IUI and then had to go onto BC for almost a month to prep for egg retrieval. We were unexplained so if we had wanted to continue trying to conceive naturally she did not not support those efforts. We decided we were ready after one year.
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Michelle)
Very responsive via email and phone.
Describe your experience with UNC Fertility.
It’s fine. It’s the insurance or lack thereof that is troublesome. The facility is clean and one of the best. There are others in the area with similar stats and I was nervous researching the stats but ultimately we are currently pregnant and I am hopeful.
Describe the costs associated with your care under Jennifer Mersereau at UNC Fertility.
I had to pay almost 2k to begin to the clinic. This is with insurance. Then still with insurance I paid nearly 2k for meds. The rest was about 2k for the process itself.
Describe Jennifer Mersereau's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UNC Fertility.
Due to my age we transferred Singleton in hopes of achieving one healthy pregnancy and birth.
9
Doctor
Jennifer Mersereau
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Unknown Success
8
9
Age 37 - 39
1 IVF
Tubal Blockage
Unexplained
Other
Other
Income $0 - $49K
3rd of 3 Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Jennifer Mersereau] is honest and informative with explaining things. She could have more compassion but she is blunt and doesn’t tell you what you want to hear but what needs to happen and what you need to hear...She is honest and works with you and is fast to respond when you need her...She spent time talking with me and explained things well.
They [UNC Fertility] are great with getting you in for an appointment quickly and responding back to phone calls and e-mails in a timely manner. I feel very comfortable with everyone there and all staff is very kind...[the nurse] was very good with being compassionate and understanding of my situation at the time. She explained how to do all meds and would answer any and all questions as needed.
How was your experience with Jennifer Mersereau at UNC Fertility?
She is honest and informative with explaining things. She could have more compassion but she is blunt and doesn’t tell you what you want to hear but what needs to happen and what you need to hear.
What's one piece of advice would you give a prospective patient of Jennifer Mersereau at UNC Fertility?
She is honest and works with you and is fast to respond when you need her.
During treatment, were you treated like a number or a human with Jennifer Mersereau at UNC Fertility?
She spent time talking with me and explained things well.
Describe the protocols Jennifer Mersereau used in your cycles at UNC Fertility and their degree of success.
Currently doing rounds of leterozole and mid cycle checks for follicle.
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Wendy )
She was very good with being compassionate and understanding of my situation at the time. She explained how to do all meds and would answer any and all questions as needed.
Describe your experience with UNC Fertility.
They are great with getting you in for an appointment quickly and responding back to phone calls and e-mails in a timely manner. I feel very comfortable with everyone there and all staff is very kind.
Describe your experience with your monitoring appointments at UNC Fertility.
The appointments were easy to make and I could get the day and time that I needed. They would fit you in as needed for all appointments
Describe the costs associated with your care under Jennifer Mersereau at UNC Fertility.
My insurance covered most visits but Fertilty sparing and transfer for ivf aren’t included
Describe Jennifer Mersereau's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UNC Fertility.
Next step is ivf if no luck with leterozole
8
Doctor
Jennifer Mersereau
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
10
10
Age 40
South Asian
Income $100K - $199K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Mersereau keeps my husband and I informed and engaged. Her communication and interaction has been professional on a personal level. We’re very comfortable and trust her medical advices. After leaving every visit, we always leave with a plan. The experience has giving us hope in conceiving...went through the HGS procedure and very happy with my ovarian reserves. No blockages. The only thing left to do is the semen analysis for my husband, then on to the next steps.
The waiting room [at UNC Fertility] always seemed full and crowded. This is usually with early morning appointments. Scheduling appointments after 10AM works best. Overall, the wait before seeing the doctor is very minimal. The staff always keeps you informed and progressing during the visit...All of the staff were readily available to assist. Very welcoming
How was your experience with Jennifer Mersereau at UNC Fertility?
Dr. Mersereau keeps my husband and I informed and engaged. Her communication and interaction has been professional on a personal level. We’re very comfortable and trust her medical advices. After leaving every visit, we always leave with a plan. The experience has giving us hope in conceiving.
What's one piece of advice would you give a prospective patient of Jennifer Mersereau at UNC Fertility?
Be receptive to her medical advices. Ask questions and take comfort in discussing any concerns.
During treatment, were you treated like a number or a human with Jennifer Mersereau at UNC Fertility?
She’s very professional, yet personable.
Describe the protocols Jennifer Mersereau used in your cycles at UNC Fertility and their degree of success.
The very same day of our consultation, we went home with a plan. I later went through the HGS procedure and very happy with my ovarian reserves. No blockages. The only thing left to do is the semen analysis for my husband, then on to the next steps.
Describe your experience with the nursing staff at UNC Fertility.
All of the staff were readily available to assist. Very welcoming.
Describe your experience with UNC Fertility.
The waiting room always seemed full and crowded. This is usually with early morning appointments. Scheduling appointments after 10AM works best. Overall, the wait before seeing the doctor is very minimal. The staff always keeps you informed and progressing during the visit.
Describe the costs associated with your care under Jennifer Mersereau at UNC Fertility.
We hadn’t really gotten to the full cost. However our insurance is pretty good and covers a lot of the costs almost 100%.
Describe Jennifer Mersereau's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UNC Fertility.
We have not discussed this.
10
Doctor
Jennifer Mersereau
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014 - 2015, Successful
10
10
Age 35 - 36
1 IUI
1 IVF
Other
Income $50K - $99K
1st of 5 Docs
Strongly Recommends
Strongly Recommends
Successful
We were so nervous and Dr [Jennifer Mersereau] and her staff help us feel so secure. We new we were in the right place for the results we new we were going to get. She helped us feel so comfortable and confident every week we came into the office.... They transferred 2 too make the process a better chance forpregnancy
They [the nursing staff at UNC Fertility- Raleigh] were so kind as caring. They were always on top of their job..... I was very apprehensive coming here. As I resourced I found out the clinic is rated top in the country for successful embryo births. Their are multiple doctors in this office who have been very successful for ivf.
How was your experience with Jennifer Mersereau at UNC Fertility?
She was kind and caring and always made me feel like I was her only patient. When I was terrified she always reassured us by showing us our little peanut on the ultra sound. I would love the chance to be able to have her as a doctor again. She helps miracles happen. Our little miracle needs a brother or sister!!!
What's one piece of advice would you give a prospective patient of Jennifer Mersereau at UNC Fertility?
To hang in there and trust this process. If you are doing the instructions they told you to do then just stay positive because it will work.
During treatment, were you treated like a number or a human with Jennifer Mersereau at UNC Fertility?
We were so nervous and Dr and her staff help us feel so secure. We new we were in the right place for the results we new we were going to get. She helped us feel so comfortable and confident every week we came into the office.
Describe the protocols Jennifer Mersereau used in your cycles at UNC Fertility and their degree of success.
That's something I rather keep to myself
Describe your experience with the nursing staff at UNC Fertility.
They were so kind as caring. They were always on top of their job.
Describe your experience with UNC Fertility.
I was very apprehensive coming here. As I resourced I found out the clinic is rated top in the country for successful embryo births. Their are multiple doctors in this office who have been very successful for ivf.
Describe the costs associated with your care under Jennifer Mersereau at UNC Fertility.
I'm not going to discuss this
Describe Jennifer Mersereau's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UNC Fertility.
They transferred 2 too make the process a better chance forpregnancy
10
Doctor
Jennifer Mersereau
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
1
8
Age 33 - 34
9 Fertility Medications
Anovulation
PCOS
Recurrent Pregnancy Loss
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
Doesn't Recommend
Neutral
Successful
She [Dr. Mersereau] is a great communicator. She answers medical questions very well. She tries hard to keep you on the least invasive track as possible. She is thorough on her initial workup. She rushes through appointments. She doesn't follow up well on test results, leaving you to figure out what they mean. When I did end up pregnant she seemed unexcited, and telling her it ended in miscarriage phased her even less.
The support staff [at UNC Fertility] is great with communication. Getting an appointment can be difficult if you are looking for a specific day or time. They draw all of their own labs so you do not have to travel to another location...On my initial visit I had a ton of labs drawn. Once they all resulted i got an email that they were in my portal so I went and looked at them. On the reports there were no explanations and no one called me to tell me about my results I had to figure them out on my own.
How was your experience with Jennifer Mersereau at UNC Fertility?
She is a great communicator. She answers medical questions very well. She tries hard to keep you on the least invasive track as possible. She is thorough on her initial workup. She rushes through appointments. She doesn't follow up well on test results, leaving you to figure out what they mean. When I did end up pregnant she seemed unexcited, and telling her it ended in miscarriage phased her even less.
What's one piece of advice would you give a prospective patient of Jennifer Mersereau at UNC Fertility?
Be ready with questions, don't let her make you feel rushed.
During treatment, were you treated like a number or a human with Jennifer Mersereau at UNC Fertility?
Dr. M on consultation was warm, inviting, and thorough. She explained everything to us and ordered so many tests. Once the tests came back, however, I was left to figure out what they meant on my own. Same thing happened with my husband's sperm analysis. We ended up pregnant on our last round of letrozole and when I messaged her to tell her the news she was not excited she had me call to get an HCG check. Once the HCG was completed we went in for an ultrasound, she was extremely cold, there was no smile, no sincere congratulations just a "yup there's a baby, there's the sac, you can go to your regular doctor now" and she just left the room. We found out a few weeks later that we had a missed miscarriage we sent a message letting her know and she just said "that stinks, let me know when you have a period again" no mention of what the plan might be next.
Describe the protocols Jennifer Mersereau used in your cycles at UNC Fertility and their degree of success.
I came to the clinic already prescribed metformin and letrozole, we had already tried 3 rounds. She decided to extend that treatment plan for 6 more cycles. We did end up pregnant but it ended in miscarriage
Describe your experience with the nursing staff at UNC Fertility.
All the staff I came in contact with were super helpful, compassionate and caring. I didn't see many nurses only people drawing labs
Describe your experience with UNC Fertility.
The support staff is great with communication. Getting an appointment can be difficult if you are looking for a specific day or time. They draw all of their own labs so you do not have to travel to another location.
Describe the costs associated with your care under Jennifer Mersereau at UNC Fertility.
my costs were minimal thanks to my insurance
What specific things went wrong at UNC Fertility?
  • Failed to call with results
Describe the specific things that went wrong at UNC Fertility.
On my initial visit I had a ton of labs drawn. Once they all resulted i got an email that they were in my portal so I went and looked at them. On the reports there were no explanations and no one called me to tell me about my results I had to figure them out on my own.
1
Doctor
Jennifer Mersereau
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
UNC Fertility
Raleigh
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources