Jennifer Phy

Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery

Available Lines of Communication

Nurse available by email
Nurse email
Nurse available by direct line
Direct line to nurse
Not available by cell phone
Not available by personal cell phone
Medical SchoolU of North Texas
ResidencyTexas Tech U
FellowshipMayo
Lubbock
3502 9th St
Lubbock, TX 79415
806.743.4256
On a scale from 0-10, how likely are you to recommend Jennifer Phy to a friend?
Strongly recommend: 100%10
6 assessments
  • 100% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 0% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
10
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
Poor communication
Excellent communication
10
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
Rarely saw at appts.
Always saw at appts.
5.7
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
Poor response time
Excellent response time
OK
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

On a scale from 0-10, how likely are you to recommend Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery to a friend?
Strongly recommend: 82%Neutral: 6%Don't recommend: 12%9.3
9 assessments
  • 82% Strongly recommend (9-10)
  • 6% Neutral (7-8)
  • 12% Don't recommend (0-6)
6 assessments
10
10
Age
29 - 30
Treated
2018 - 2019
Success with this Doc
No
Treatment
1 IUI, 2 IVF
Diagnosis
Endometriosis, PCOS, Poor Egg Quality
10
10
Dr phy is just flat out amazing. She has wonderful bedside manner. She is easy to talk to she explains everything you need to know up front. Dr phy is non judgmental she is very kind. Dr phy is very encouraging. I had a bad experience previously so I was kinda nervous but from the moment my husband and I walked into her office for our consult we knew we made the right decision. It was like black and white completely different feelings and it was definitely the right choice for us. She has helped us in every step of the way
The main nurse I worked with [at Texas Tech Center for Fertility and Reproductive Surg] her name is Crystal. She was amazing answering all my questions even when I felt like they were silly. All the other nurses were fabulous as well. Each one is very kind and helped along the way. Also the ladies up at the front desk were and are amazing! Shannon Is a true angel! She was there for me when I needed someone to cry to or even just have a hug.
Age
29 - 30
Treated
2018 - 2019
Success with this Doc
No
Race
Other
Income
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 2 IVF
Diagnosis
Endometriosis, PCOS, Poor Egg Quality
10
10
How was your experience with Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
Dr phy is just flat out amazing. She has wonderful bedside manner. She is easy to talk to she explains everything you need to know up front. Dr phy is non judgmental she is very kind. Dr phy is very encouraging. I had a bad experience previously so I was kinda nervous but from the moment my husband and I walked into her office for our consult we knew we made the right decision. It was like black and white completely different feelings and it was definitely the right choice for us. She has helped us in every step of the way.
What's one piece of advice would you give a prospective patient of Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
Make sure you call and make an appointment ASAP. Dr. Phy is so popular there can have a 6 month waiting period to see her!
During treatment, were you treated like a number or a human with Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
When I first went for a consult with Dr. Phy I knew immediately that I made right choice to change Dr.s Dr. Phy is amazing! She was gentle, encouraging, she was positive she explained everything in detail. She was friendly and non judgmental.
Describe the protocols Jennifer Phy used in your cycles at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery and their degree of success.
So for our treatment with Dr phy we did our 2nd IVF treatment. We used gonal-f, lupron, menopur, and we also added femara to help me ovulate better also she added in progesterone Injections and some pills to help with the embryos stick and for me to not get an infection from the egg retrieval. We were able to get more eggs this round then previous with our old Dr. And we were able to make it to transfer day! But unfortunately my transfer did not work.
Describe your experience with your nurse at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery. (Assigned nurse: Chrystal)
The main nurse I worked with her name is Crystal. She was amazing answering all my questions even when I felt like they were silly. All the other nurses were fabulous as well. Each one is very kind and helped along the way. Also the ladies up at the front desk were and are amazing! Shannon Is a true angel! She was there for me when I needed someone to cry to or even just have a hug.
Describe your experience with Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
Strengths are all the people you come into contact with are there to help you! Anything literally questions concerns or to just needing a hug they are there for you. Literally everyone I talked to was so helpful. Only thing I'd say about weakness is the waiting period. The waiting period could be a little long on some days. But Dr. Phy always apologized for it. And with the care you get it's worth the wait.
Describe the costs associated with your care under Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
I do know Dr. Phy has IVF packages. I'm not sure how much iui is there.
Describe Jennifer Phy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
My Dr ultimately gave us the choice to pick one embryo or two to transfer but she did say transferring two had higher success rate and it could end in multiple babies which my husband and I were ok with.
10
Doctor
Jennifer Phy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery
Lubbock
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.

10
10
Age
24
Treated
2018
Success with this Doc
No
Treatment
10 Fertility Medications
Diagnosis
Other, Unexplained
10
10
Dr. Phy and her staff are truly the best at what they do!!! They explain everything so well and make you feel like family...On my first visit she hugged me and it made me feel so loved... She was very kind and warm to us even in our darkest time...Was seen after an ectopic pregnancy and she was very compassionate and understanding but most of all encouraging and optimistic. Very thorough, professional and over all the ideal doctor.
The clinic [Texas Tech University Health Sciences] overall makes you feel at home and answers any questions you have... I would recommend a new patient because are so kind and want to make your dreams come true...As I come in they [nurses] greet me back and start the ultrasounds. Very gentle and welcoming. They answer any questions I have and lead me to what I need to do next.
Age
24
Treated
2018
Success with this Doc
No
Race
Native American
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
10 Fertility Medications
Diagnosis
Other, Unexplained
10
10
How was your experience with Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
Dr. Phy and her staff are truly the best at what they do!!! They explain everything so well and make you feel like family. I recommend anyone with fertility issues come here!!! She is so welcoming. On my first visit she hugged me and it made me feel so loved.
What's one piece of advice would you give a prospective patient of Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
Working with Dr. Phy was a great experience! She was very kind and warm to us even in our darkest time. I have never met a doctor like her. I would recommend her to anyone who is having fertility issues. The rest of the staff was also amazing!
During treatment, were you treated like a number or a human with Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
Was seen after an ectopic pregnancy and she was very compassionate and understanding but most of all encouraging and optimistic. Very thorough, professional and over all the ideal doctor.
Describe the protocols Jennifer Phy used in your cycles at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery and their degree of success.
I started on Femara 2.5 mg twice daily on cycle days 3-5. I also went in for a baseline ultrasound on days 1-3. She wanted me to come in for another ultrasound to check my follicles on cycle days 10-13. If my follicles reached 18mm on my right ovary then I could trigger with Ovidril. If not I would have to try again the next month. I lost my left tube due to ectopic pregnancy and my follicles are only maturing in my left ovary. So now I have to do In Vitro Fertilization.
Describe your experience with your nurse at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
As I come in they greet me back and start the ultrasounds. Very gentle and welcoming. They answer any questions I have and lead me to what I need to do next.
Describe your experience with Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
The clinic overall makes you feel at home and answers any questions you have. I believe the weakness would be the overall cost of their treatment. Very expensive. I would recommend a new patient because are so kind and want to make your dreams come true.
Describe the costs associated with your care under Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
In Vitro Fertilization: Package price is 10,698.00 Additional services: Hospital charges- $750 ICIS- $668 Cryopreservation of embryos- $474 Assisted hatching- $900 Insemenation of oocytes- $686 Embryo storage for a year $750 PGS/PGD- $2,000
10
Doctor
Jennifer Phy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery
Lubbock
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
34
Treated
2018
Success with this Doc
Yes
Treatment
9 Fertility Medications
Diagnosis
PCOS, Tubal Blockage
10
10
She [Dr. Phy] seems to want to follow the patient's lead. She presents all options and listens to all of our concerns. She never rushes us out, and will even do an examination if I request it.... She let us try femara and clomid. With Clomid she was very careful to monitor my follicle growth since I had a high risk pregnancy previously and she did not want me to conceive multiples.... She is very considerate of our feelings and takes time to listen to us and explains things thoroughly. She is never in a rush.
They [Texas Tech U Health Sciences] have a great new location. There is sometimes a wait, but that's because the staff are so involved and take the time to listen to all of the patients. They are very easy to work with and they are always extra careful to check out insurance restrictions prior to making any testing or procedure plans.... They made sure to call me with lab results even though it was 5 o'c lock on a Friday. They had also rushed the lab to get the results to me before the weekend.
Age
34
Treated
2018
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Accountant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
9 Fertility Medications
Diagnosis
PCOS, Tubal Blockage
10
10
How was your experience with Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
She seems to want to follow the patient's lead. She presents all options and listens to all of our concerns. She never rushes us out, and will even do an examination if I request it. Her staff is very considerate as well and do everything they can to help us out with appointments or prescription refills.
What's one piece of advice would you give a prospective patient of Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
She is worth the wait to get into. I know it takes months to get in as a new patient, but follow up visits are scheduled much quicker.
During treatment, were you treated like a number or a human with Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
She is very considerate of our feelings and takes time to listen to us and explains things thoroughly. She is never in a rush.
Describe the protocols Jennifer Phy used in your cycles at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery and their degree of success.
She let us try femara and clomid. With Clomid she was very careful to monitor my follicle growth since I had a high risk pregnancy previously and she did not want me to conceive multiples. She has wanted to do an exploratory laparoscopy on me for quite some time, which I keep denying because I have a busy son at home, but her logic is sound and she has been very patient with me while I am still on the fence about it.
Describe your experience with your nurse at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery. (Assigned nurse: Katie)
They made sure to call me with lab results even though it was 5 o'c lock on a Friday. They had also rushed the lab to get the results to me before the weekend.
Describe your experience with Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
They have a great new location. There is sometimes a wait, but that's because the staff are so involved and take the time to listen to all of the patients. They are very easy to work with and they are always extra careful to check out insurance restrictions prior to making any testing or procedure plans.
Describe the costs associated with your care under Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
My insurance covered the femara, and I paid for Clomid out of pocket. The visits with Dr. Phy are coded for PCOS preventative care so my insurance covers those.
What specific things went wrong at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
  • Lost appointments
10
Doctor
Jennifer Phy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery
Lubbock
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
27
Treated
2018
Success with this Doc
?
Treatment
3 IUI
Diagnosis
Endometriosis
10
10
She [Dr. Jennifer Phy] is very positive which is a great thing when struggling with infertility! She always makes you feel calm and hopeful. She is always working to find the problem and the solution to the problem. When something isn’t working she immediately reevaluates the situation to figure out the next move...she is very willing to sit down and talk with you and answer all your questions...We have only done one treatment with her. I had the laparoscopic surgery for endo and then when I healed we went on to letroze for 5 days (2 2.5mg pills) we then weighted about a week to let the follicle grow more on its own. When it was ready we did a shot of ovadril and IUI. The treatment was unsuccessful. We are currently on our 2nd treatment with her. Letrozal 5mg daily till follicle reaches 18.
There is a long wait to get in the clinic [Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery-Lubbock] as a patient. But the dr. Phy is definitely worth the wait. The receptionist always remember your name and always greet you with a smile. The office is very nice and clean and comfortable...The nurses are very nice. Overall they are good no major complaints...She [Dr. Jennifer Phy] is very positive which is a great thing when struggling with infertility! She always makes you feel calm and hopeful.
Age
27
Treated
2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Entrepreneur
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI
Diagnosis
Endometriosis
10
10
How was your experience with Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
She is very positive which is a great thing when struggling with infertility! She always makes you feel calm and hopeful. She is always working to find the problem and the solution to the problem. When something isn’t working she immediately reevaluates the situation to figure out the next move.
What's one piece of advice would you give a prospective patient of Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
Don’t be scared to ask questions she is very willing to sit down and talk with you and answer all your questions.
During treatment, were you treated like a number or a human with Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
She cares a lot, and makes you feel like family. She will give you hugs and always stays very positive.
Describe the protocols Jennifer Phy used in your cycles at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery and their degree of success.
We have only done one treatment with her. I had the laparoscopic surgery for endo and then when I healed we went on to letroze for 5 days (2 2.5mg pills) we then weighted about a week to let the follicle grow more on its own. When it was ready we did a shot of ovadril and IUI. The treatment was unsuccessful. We are currently on our 2nd treatment with her. Letrozal 5mg daily till follicle reaches 18.
Describe your experience with the nursing staff.
The nurses are very nice. Overall they are good no major complaints.
Describe your experience with Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
There is a long wait to get in the clinic as a patient. But the dr. Phy is definitely worth the wait. The receptionist always remember your name and always greet you with a smile. The office is very nice and clean and comfortable.
Describe the costs associated with your care under Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
I have insurance they covers a lot of my ultrasounds due to having pcos. The IUI after insurance it only $450. And my meds are normally covered.
10
Doctor
Jennifer Phy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery
Lubbock
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.

10
10
Age
23
Treated
2018
Success with this Doc
No
Treatment
12 Fertility Medications
Diagnosis
Other
10
10
I love how Dr Phy made me feel hopeful about having a child but I wish I got to see her more often. My first appointment she did an ultrasound and I loved being under her care.... She was very kind and made me feel wonderful.... I stopped Clomid and she had me start Femara 2.5 mg x 2. I took that for 5 days starting cycle day 3-7. I did a baseline ultrasound on day 3 and went back on day 10 to see my follicles. If my follicles were bigger than 18 I would trigger with ovidril.
The clinic [Center for Reproductive Medicine is very nice and welcoming. I love how clean it is and the lobby is very nice. I love how it’s set up with everything you need in the bathroom to everything you need in the room. The temperature is always perfect since ultrasounds happen at every appointment.... I love going for ultrasounds. The front desk are always welcoming. I feel comfortable talking with everyone and feel happy about my results. My nurse is always so kind and answers any questions I have.
Age
23
Treated
2018
Success with this Doc
No
Race
Native American
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
12 Fertility Medications
Diagnosis
Other
10
10
How was your experience with Jennifer Phy at The Center for Reproductive Medicine of Lubbock?
I love how Dr Phy made me feel hopeful about having a child but I wish I got to see her more often. My first appointment she did an ultrasound and I loved being under her care. I want to do IVF under her care but they charge around 20,000 and I do not have the money.
What's one piece of advice would you give a prospective patient of Jennifer Phy at The Center for Reproductive Medicine of Lubbock?
She is very caring and wants to make your dreams come true.
During treatment, were you treated like a number or a human with Jennifer Phy at The Center for Reproductive Medicine of Lubbock?
She was very kind and made me feel wonderful.
Describe the protocols Jennifer Phy used in your cycles at The Center for Reproductive Medicine of Lubbock and their degree of success.
I stopped Clomid and she had me start Femara 2.5 mg x 2. I took that for 5 days starting cycle day 3-7. I did a baseline ultrasound on day 3 and went back on day 10 to see my follicles. If my follicles were bigger than 18 I would trigger with ovidril.
Describe your experience with your nurse at The Center for Reproductive Medicine of Lubbock.
I love going for ultrasounds. The front desk are always welcoming. I feel comfortable talking with everyone and feel happy about my results. My nurse is always so kind and answers any questions I have.
Describe your experience with The Center for Reproductive Medicine of Lubbock.
The clinic is very nice and welcoming. I love how clean it is and the lobby is very nice. I love how it’s set up with everything you need in the bathroom to everything you need in the room. The temperature is always perfect since ultrasounds happen at every appointment.
Describe the costs associated with your care under Jennifer Phy at The Center for Reproductive Medicine of Lubbock.
20,000 IVF
Describe Jennifer Phy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Center for Reproductive Medicine of Lubbock.
No
10
Doctor
Jennifer Phy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
The Center for Reproductive Medicine of Lubbock
Lubbock
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Jennifer Phy at The Center for Reproductive Medicine of Lubbock.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
26 - 29
Treated
2016 - 2019
Success with this Doc
?
Treatment
4 IUI
Diagnosis
Endometriosis, PCOS
10
10
We will be doing a multiple embryo transfer coming up [with Dr. Phy]. Higher chances of success...She is wonderful. Very to the point. Lets you know what to expect and what she wants from you and your partner. Very helpful and compassionate. She let's you know everything that is going on and shows you everything...She walked us through our iuis and our medicated cycles. She showed us the ultrasounds and would give insight on what was going on and why we havent gotten pregnant yet.
[The nurses at Texas Tech University Health Sciences were] Wonderful, helpful, nice, compassionate...Take your time, they are there for you. They listen and are always willing to help. They let you know cost up front and will walk you through it all. Great team to help with anyone going through infertility...We will be doing a multiple embryo transfer coming up [with Dr. Phy]. Higher chances of success...She is wonderful...Very to the point. Lets you know what to expect and
Age
26 - 29
Treated
2016 - 2019
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
Endometriosis, PCOS
10
10
How was your experience with Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
She is wonderful. Very to the point. Lets you know what to expect and what she wants from you and your partner. Very helpful and compassionate. She let's you know everything that is going on and shows you everything.
What's one piece of advice would you give a prospective patient of Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
Have patients.
During treatment, were you treated like a number or a human with Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery?
Very personal, sweet, took her time
Describe the protocols Jennifer Phy used in your cycles at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery and their degree of success.
She walked us through our iuis and our medicated cycles. She showed us the ultrasounds and would give insight on what was going on and why we havent gotten pregnant yet.
Describe your experience with the nursing staff.
Wonderful, helpful, nice, compassionate
Describe your experience with Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
Take your time, they are there for you. They listen and are always willing to help. They let you know cost up front and will walk you through it all. Great team to help with anyone going through infertility.
Describe the costs associated with your care under Jennifer Phy at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
We changed insurances. The first one did not cover very much. Our new one is so much better and helps so much more. Still need to save, but they tell you up front
Describe Jennifer Phy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery.
We will be doing a multiple embryo transfer coming up. Higher chances of success
10
Doctor
Jennifer Phy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Texas Tech University Health Sciences Center for Fertility & Reproductive Surgery
Lubbock
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less