Jeremy Groll

I rarely see Dr. Groll, only for the embryo transfers. He is nice for the few minutes I see him but he has never spoken to us about our fertility planning...He is way too busy with lots of patients. Do not expect to interact with him much and be your own advocate for your specific care. Do your own research and don't just take the cookie-cutter treatment presented to you...

[at SpringCreek Fertility] Two frozen embryo transfers have had to be moved because of clinic errors in communication, prescription orders, and when they just moved the time of the transfer without consulting me...Way too overscheduled, we often feel like we get put to the back of the line when scheduling the next transfer. We really have to keep track of everything ourselves and be our own advocates for our care/treatments. It feels like we are just another patient of many....

How was your experience with Jeremy Groll at SpringCreek Fertility?

I have only spoken with Dr. Groll at the embryo transfers. He did not consult with us for any of our treatment planning. He is soft-spoken and genuinely seems to enjoy his work but he is not necessarily personable. I would say that I really don't know much about him since we have very few interactions.

What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?

He is way too busy with lots of patients. Do not expect to interact with him much and be your own advocate for your specific care. Do your own research and don't just take the cookie-cutter treatment presented to you.

During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?

I rarely see Dr. Groll, only for the embryo transfers. He is nice for the few minutes I see him but he has never spoken to us about our fertility planning. The clinical staff are kind to us in person but the scheduling and logistics feel very impersonal. We often have to wait months between treatments.

Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.

Started with 5 rounds of medicated (femara and ovidrel) IUI using donor sperm (switched sperm donors after the first 3 rounds), we did this as it was more affordable than IVF. All of the 5 rounds had a negative pregnancy test. My wife did one round of egg retrieval and then we froze embryos (using donor sperm). Completed 3 separate embryo transfers using estrace/estradiol, femara/letrozole, acyclovir, 2mL of Progestrone in Oil (1/day), z-pack, medrol, xanex (day-of), and ibuprofen. All 3 transfers have resulted in negative pregnancy tests. We have two embryos left to transfer.

How competent was Jeremy Groll at LGBTQ care?

I would say that Dr. Groll is indifferent to us as an LGBTQ couple. He does not treat us any differently but since we see him so rarely I don't really have a good sense of it. His staff are friendly but they don't go out of their way to make us feel welcome specifically. They also had a very difficult time keeping our charts and treatments assigned to us as we moved from IUI to reciprocal IVF.

Describe your experience with the nursing staff at SpringCreek Fertility.

The nursing/clinical staff are very kind and compassionate in person. However, they seem to be way too busy and are often impersonal on the phone and when scheduling. They don't always see everything in my chart and had a hard time keeping my wife and I separate. They were repetitive in their calls and reminders and would change schedules or schedule transfers months out.

Describe your experience with SpringCreek Fertility.

Strengths - They are friendly, clean, using the most recent technology and techniques, they have multiple offices, but are really the only game in town. Weaknesses - Way too overscheduled, we often feel like we get put to the back of the line when scheduling the next transfer. We really have to keep track of everything ourselves and be our own advocates for our care/treatments. It feels like we are just another patient of many.

Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.

~$2,000 per IUI round ~$17,000 for egg retrieval and first transfer $3,650 for each frozen embryo transfer

Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.

There was no discussion of this as we only wanted to transfer one embryo at a time.

How competent was SpringCreek Fertility at LGBTQ care?

We saw them at a pride event a few years ago, but they don't seem to do anything specific or focused on the LGBTQ community.

Describe your experience using 3rd party reproduction (donor eggs, donor sperm, or gestational carrier) at SpringCreek Fertility.

It was easy to ship our sperm to the clinic, no issues with that.

What specific things went wrong at SpringCreek Fertility?

Failed to call in prescriptions to pharmacy
Failed to inform you of changes in protocol
Provided conflicting information
Failed to convey critical information
Canceled a cycle due to clinic error

Describe the specific things that went wrong at SpringCreek Fertility.

Two frozen embryo transfers have had to be moved because of clinic errors in communication, prescription orders, and when they just moved the time of the transfer without consulting me.

Doctor

Jeremy Groll

Humanity

Communication

Frequency Seen

LGBTQ Care

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

SpringCreek Fertility

Dayton

Operations

Scheduling

Billing Department

Nursing Staff

LGBTQ Care

Clinic Atmosphere

Educational Resources

Review of

Jeremy Groll SpringCreek Fertility

2021 - 2022, Unknown Success

Age 32 - 33

1 IVF

Male Factor

PCOS

European

Income $100K - $199K

Operations

2nd of 2 Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Jeremy Groll SpringCreek Fertility

I only personally met with Dr Groll for the egg retrieval and frozen embryo transfer and both interactions went well. He was kind and informative...Dr Groll always looked over my chart from those appointments and the nurses would call after his review to discuss next steps...if you want to meet with Dr Groll, make sure you ask for it because otherwise you will meet with one of the other providers. The other providers seemed to do a great job and helps keep things moving since Dr Groll is only one person within a clinic that has 2 (now 3) total locations.

They [nurses at SpringCreek Fertility] are responsive and kind...I can call and leave a voicemail and they'll return it in 24 hours or I can message them through the portal and they will follow-up with a phone call. They never seem annoyed with questions and the staffing team seems large so there is always someone to talk to. There is an on-call nurse in the after hours which is also really helpful...

How was your experience with Jeremy Groll at SpringCreek Fertility?

I only personally met with Dr Groll for the egg retrieval and frozen embryo transfer and both interactions went well. He was kind and informative. I had monitoring appointments at their satellite office in Dublin and I always felt like I had good care there, plus I loved not having to drive as far. Dr Groll always looked over my chart from those appointments and the nurses would call after his review to discuss next steps.

What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?

Ask all of the questions that you want and if you want to meet with Dr Groll, make sure you ask for it because otherwise you will meet with one of the other providers. The other providers seemed to do a great job and helps keep things moving since Dr Groll is only one person within a clinic that has 2 (now 3) total locations.

During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?

Dr. Groll was the second doctor I met with so going into it I already had most of my tests completed and knew the path we were going to take. I did not meet personally with Dr. Groll and I was ok with that since I already had a lot of knowledge about what we were going to do. If he was the first doctor I was going to, I would have wanted to schedule an appointment directly with him. The staff I did talk to in the beginning was all very friendly, helpful, and helped keep things moving which I greatly appreciated.

Describe your experience with your nurse at SpringCreek Fertility. (Assigned nurse: Lisa)

I've had a completely different experience with this clinic than I did with my first. They are responsive and kind, two of things I highly value. I can call and leave a voicemail and they'll return it in 24 hours or I can message them through the portal and they will follow-up with a phone call. They never seem annoyed with questions and the staffing team seems large so there is always someone to talk to. There is an on-call nurse in the after hours which is also really helpful.

Describe your experience with SpringCreek Fertility.

This clinic has a great staff who is caring and seems well staffed. Each person has a role and knows how to help. The offices are nice and it helps having a satellite office in Dublin so that I don't have to drive as far for every single appointment/blood test. They ask for money upfront to schedule the first appointment and then again to get on the schedule for IVF, but that money goes into your account to be used for upcoming appointments. It was hard to understand at first, but now I see that money gets used instead of having a lot of one-off bills after each appointment.

Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.

There was an initial fee to schedule the appointment and then another charge to reserve my spot on the IVF calendar. Both of these charges went into my account as credits and then as bills come due they pull from these amounts before requesting additional money from me. It's a different way of doing it, but I like it so that I don't have to worry about individual bills every few days/weeks.

Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.

Single embryo transfer is strongly encouraged

Doctor

Jeremy Groll

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Clinic

SpringCreek Fertility

Dayton

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Jeremy Groll SpringCreek Fertility

2021 - 2022, Successful

Age 34 - 35

1 IVF

Male Factor

Income $100K - $199K

Engineer

Only Doc Seen

Strongly Recommends

Successful

Review of

Jeremy Groll SpringCreek Fertility

Dr. Groll called me for the initial consultation to discuss my plan and chances of a live birth. He is a numbers person which I love. He discussed the pluses to PGT and whether he thought it was worth it for us...Talked my husband through how to take care of me...He called at day 3 with results and again at day 5. We ended up with one embryo at day 5 and when I asked why he was very straightforward

The [SpringCreek Fertility] nurses would call back asap. They were very empathetic. Some have gone through treatment themselves...Only weakness would be they communicate everything over the phone instead of following up with an email. Therefore I had to write everything down from my initial consult to dosages during retrieval. That is my only negative. Everything else was a positive experience! They are quick to respond with financial questions or anything treatment related.

How was your experience with Jeremy Groll at SpringCreek Fertility?

Dr. Groll called me for the initial consultation to discuss my plan and chances of a live birth. He is a numbers person which I love. He discussed the pluses to PGT and whether he thought it was worth it for us. He was very friendly after retrieval. Talked my husband through how to take care of me. He was very positive on our chances of having a baby. He called at day 3 with results and again at day 5. We ended up with one embryo at day 5 and when I asked why he was very straightforward. Also said there wasn’t anything he would have done differently or that I could have done differently to have had more than one embryo. A positive but blunt doctor is important.

What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?

Ask as many questions as you want! And don’t hesitate to call. There is no such thing as a stupid question.

During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?

The nurses would call back asap. They were very empathetic. Some have gone through treatment themselves! When I broke down in the middle of my 2 week wait they were very comforting and understanding.

Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.

I was on estrace, menopure, gonal-f, with luprolide trigger.

Describe your experience with your nurse at SpringCreek Fertility. (Assigned nurse: Lisa)

The nursing staff was very knowledgeable and responsive. Excellent communication! They were also very compassionate when I would get emotional in the office. And knew what to say to calm me down and get back in a positive mind set.

Describe your experience with SpringCreek Fertility.

Only weakness would be they communicate everything over the phone instead of following up with an email. Therefore I had to write everything down from my initial consult to dosages during retrieval. That is my only negative. Everything else was a positive experience! They are quick to respond with financial questions or anything treatment related.

Describe your experience with your monitoring appointments at SpringCreek Fertility.

It was a well oiled machine. I waited in my car until they would call me in. They were always running on time. Once in it was a quick ordeal.

Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.

Transfer was around $4000. If I remember right, IVF procedure was $13850

Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.

Groll would not do a multiple embryo transfer. He also believes frozen is more successful than fresh transfers.

Doctor

Jeremy Groll

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

SpringCreek Fertility

Dayton

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Jeremy Groll SpringCreek Fertility

2017 - 2022, Unknown Success

Age 30 - 35

1 IUI

1 IVF

Male Factor

Unexplained

European

Latinx

Income $50K - $99K

Operations

2nd of 3 Docs

5 IUI With Other Docs

Neutral

Strongly Recommends

Success w/ Doc Too early to know

Review of

Jeremy Groll SpringCreek Fertility

he [Dr. Groll] has never shied away from hard truths, and he always takes the time to ensure that we understand the treatment plan. He doesn't go into loads of detail unless you ask, however, so if you are the type of person who is uncomfortable asking questions of doctors, he will seem very brief and curt. He has always been open to discussing alternative treatments and every fringe theory I've found on the internet, compassionately, and without making me feel desperate or crazy...

When I am face to face with the nurses [at SpringCreek Fertility], they are warm and friendly. When we are speaking on the phone, the whole IVF team is always eager to answer my questions, sometimes over-explaining things to ensure I understand. However, there isn't always a continuity of care. It's like they forget about me when I leave, we've discussed particulars of our case multiple times because they don't remember it from visit to visit...

How was your experience with Jeremy Groll at SpringCreek Fertility?

Dr. Groll is adorably awkward. We've joked about his love of all things 'geek' (Harry Potter, Lord of the Rings, Witcher, etc) and that awkwardness can come across in our interactions sometimes. However, he has never shied away from hard truths, and he always takes the time to ensure that we understand the treatment plan. He doesn't go into loads of detail unless you ask, however, so if you are the type of person who is uncomfortable asking questions of doctors, he will seem very brief and curt. He has always been open to discussing alternative treatments and every fringe theory I've found on the internet, compassionately, and without making me feel desperate or crazy.

What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?

Speak up! He's going to assume you understand everything unless you speak up. He knows that people who end up in his office have typically already done a ton of research, so he operates on the assumption that everyone has a baseline of knowledge of terms and procedures.

During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?

When I am face to face with the nurses, they are warm and friendly. When we are speaking on the phone, the whole IVF team is always eager to answer my questions, sometimes over-explaining things to ensure I understand. However, there isn't always a continuity of care. It's like they forget about me when I leave, we've discussed particulars of our case multiple times because they don't remember it from visit to visit.

Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.

Our IUI was simply a matter of convenience, my husband had a great sperm count on his last SA and we had our consult right before my cycle started. I was only on Clomid for that cycle. My egg retrieval was with estrace, Menopur, Ganirelix, Follistim, and a trigger of Ovidrel. My treatment was fairly standard, with twice daily oral estrace, once daily injections of Menopur and Follistim for 10 days, 4 days of Ganirelix, then a single dose of Ovidrel the day before retrieval. I do not have any diagnosis that would imply an issue with egg quality or quantity, so I believe this is the clinics standard protocol. I had to stim for 2 days longer than we planned, but we were able to get 5 more follicles to size by waiting those 2 days. We retrieved 20 eggs, and ended up with 5 usable embryos. Dr. Groll was happy with that number, as he that was the number he had projected at the beginning. All three of our transfers have had the exact same protocol, which is the clinic template. Estrace orally three times a day, acyclovir and letrozole for 5 days starting the day after baseline. 5 days before transfer, I started vaginal prometrium (twice daily), Prednisone (twice daily), Z-Pack, and Progesterone in Oil. Our first transfer ended in a miscarriage at 10 weeks, and the other two were failed. Dr. Groll wanted to do ab ERA after our second FET (first failure), but we decided to wait. We are starting on the process of an ERA now!

Describe your experience with the nursing staff at SpringCreek Fertility.

They rotate a lot, there's only been 1 nurse who has stayed the whole 5 years we've been with the clinic. But they are all bubbly, compassionate, and knowledgeable. They also aren't afraid to say "You know, I'm not 100% sure, let me check and I'll call you right back", which I really appreciate.

Describe your experience with SpringCreek Fertility.

Strengths - communication, knowledgeable, hands-on treatment by Dr. Groll, flexible Weaknesses - lots of turnover in staff, large clientele *Don't be afraid to ask questions, ask for explanations if necessary, advocate for yourself!!

Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.

**We were cash pay, so that does affect these totals** Egg Retrieval (including ICSI and PGS) - $14,759 Frozen Embryo Transfer - $3750 Transfer medication - $750

Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.

Dr. Groll is very opinionated on eSET. When we asked about the possibility of transferring more than one embryo, he said, point blank, no. He said, "My goal is to ensure a healthy pregnancy and healthy mama. There is no evidence to support the risks of a multiple pregnancy over the success ratio of transferring multiple embryos." When my husband asked for clarification, he said "There is no reliable evidence that a transfer with multiple embryos that successfully results in a single birth wouldn't have been successful if only 1 embryo was transferred. However the risks of pregnancy with multiples is well documented. It's not worth the risk to your wife's health to potentially have a multiple pregnancy."

What specific things went wrong at SpringCreek Fertility?

Failed to call in prescriptions to pharmacy

Describe the specific things that went wrong at SpringCreek Fertility.

My medication wasn't called into the local pharmacy, which led to me running around for simple meds at the last minute.

Doctor

Jeremy Groll

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

SpringCreek Fertility

Dayton

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Jeremy Groll SpringCreek Fertility

2021, Successful

Age 37

1 Embryo Freezing

European

Income $50K - $99K

Only Doc Seen

Donor Sperm

LGBTQ

Doesn't Recommend

Successful

Review of

Jeremy Groll SpringCreek Fertility

He [Dr. Groll] always seems rushed though running from one patient's room to the next. He is a very hard person to read or feel comfortable around but obviously very smart; referring to research and such. His demeaning is robotic. He did make himself available after hours after my retrieval...I didn't consult with the doctor about my procedure, I consulted with his clinical team only. I never really saw the doctor until my very last ultrasound and then only for retrieval surgery right before and right after...

We have had two very frustrating mistakes by the clinic [SpringCreek Fertility] in prescriptions and scheduling. The wait time between treatments is unacceptably long. As an LGBTQ+ couple, we feel that we've been pushed to the bottom of the start line with each treatment cycle and the clinic sends you back to square one. They do not act as if they know you on the clinical management side...they have quality facilities, good nurses, and top-notch equipment. They are a bit pricey it seems too. They need to add more doctors to the team to help...

How was your experience with Jeremy Groll at SpringCreek Fertility?

He does explain things and offers to answer questions. He always seems rushed though running from one patient's room to the next. He is a very hard person to read or feel comfortable around but obviously very smart; referring to research and such. His demeaning is robotic. He did make himself available after hours after my retrieval.

What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?

Take as much time to ask questions as you can, he will explain things. Educate yourself though and don't be pressured into unnecessary tests.

During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?

I didn't consult with the doctor about my procedure, I consulted with his clinical team only. I never really saw the doctor until my very last ultrasound and then only for retrieval surgery right before and right after. I was in line for retrieval day next to two other patients in prep and recovery. Every time I call in on the phone I got a different staff person and they didn't know me.

Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.

I was prescribed Follistim, Menopur, Ganirelix, and Ovidrel. I ended up not needing to use all of the Follistim due to overstimulation. I don't remember what was prescribed to help with overstimulation though. I was monitored every other day by ultrasound as my follicles with eggs grew. I took the Ovidrel 24-36 hours prior to retrieval.

How competent was Jeremy Groll at LGBTQ care?

I think the paperwork is very heterosexually gendered. I never felt overlooked as an LGBTQ+ person though. I think Dr. Groll isn't exactly aware that couples like us can't just keep trying on our own in-between treatment cycles though.

Describe your experience with the nursing staff at SpringCreek Fertility.

The nurses are the heart and soul of Springcreek. They are so kind, so caring, and very approachable. I appreciated their thoughtfulness and sympathy after my wife and I had a negative pregnancy test again. I would say they do need to assign primary nurse coordinators and make sure those nurses are always interacting with a set cohort of patients. It seems this past year that they have had a lot of changeover on the nurse team.

Describe your experience with SpringCreek Fertility.

The clinic is expanding to auxiliary branches way too quickly without properly training new staff. It seems like, to me as a patient, that the Dayton branch is being crammed with new patients while running the Dr. around the region; at the expense and frustration of current patients. We have had two very frustrating mistakes by the clinic in prescriptions and scheduling. The wait time between treatments is unacceptably long. As an LGBTQ+ couple, we feel that we've been pushed to the bottom of the start line with each treatment cycle and the clinic sends you back to square one. They do not act as if they know you on the clinical management side. They seem like a good clinic with a good success rate but we have struggled to connect with them after two years. However, they have quality facilities, good nurses, and top-notch equipment. They are a bit pricey it seems too. They need to add more doctors to the team to help.

Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.

Meds were about $1,500 for egg retrieval treatments. The whole thing and procedure is about around $17,500 total I believe.

Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.

We were not pushed to do multiple embryos, in fact it was signed-off to acknowledge one and one only would be used per treatment cycle.

How competent was SpringCreek Fertility at LGBTQ care?

They were fine. They don't discriminate. They could do a better job of noting on the paperwork neutral non-gendered labels for the partners.

Describe your experience using 3rd party reproduction (donor eggs, donor sperm, or gestational carrier) at SpringCreek Fertility.

We used donor sperm. They provided a list of donor centers they recommended but we did our own research and found a different one out of California. It seems to have been okay to coordinate, but we did all of the coordination, not our clinic really.

What specific things went wrong at SpringCreek Fertility?

Failed to call in prescriptions to pharmacy
Provided conflicting information
Canceled a cycle due to clinic error

Describe the specific things that went wrong at SpringCreek Fertility.

One of our treatment cycles was cancelled due to the clinic's scheduling error after my wife had already started her Estrace regime. Another time we were not given a prescription and it was assumed called in and it messed up our scheduling and timed treatment so that had to be pushed further out in the calendar. And then I got overstimulated in my egg retrieval and had to be monitored for additional ultrasounds and drugs.

Doctor

Jeremy Groll

Humanity

Communication

Frequency Seen

LGBTQ Care

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

SpringCreek Fertility

Dayton

Operations

Scheduling

Billing Department

Nursing Staff

LGBTQ Care

Clinic Atmosphere

Educational Resources

Review of

Jeremy Groll SpringCreek Fertility

2019 - 2020, Successful

Age 34 - 35

1 IVF

Endometriosis

Income $100K - $199K

3rd of 3 Docs

2 IUI With Other Docs

Strongly Recommends

Successful

Review of

Jeremy Groll SpringCreek Fertility

Dr. Groll was extremely professional, knowledgeable, and compassionate during our treatments and procedures. If we had any questions he made sure we had the answers. He was up front with his costs and offers early office visits. He works weekends to make sure his patients receive all his efforts in helping them conceive a child...Dr.Groll did not feel comfortable transferring multiple embryos...

She [nurse at SpringCreek Fertility] made sure I knew what the next steps were and that when she was conducting an ultrasound I knew what she was seeing. She was very caring when my IUI did not work out...The clinic is very clean and everyone is super friendly. I felt like everyone truly cared about our outcome and the reason for us being there. The only weakness they have is better communication with patients and other staff...

How was your experience with Jeremy Groll at SpringCreek Fertility?

What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?

Stay optimistic and know that Dr. Groll will look into all the ways he can possibly assist you.

During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?

Dr. Groll treated my husband and I with great respect and professionalism. He made sure we understood each step and answered any questions we had.

Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.

During my IVF treatment I was prescribed medication to help grow my egg count and was monitored via ultrasounds to ensure I was producing good eggs to retrieve. When going for retrieval I was put on a local anesthesia and woke up to the doctor letting me know he recovered over 40 eggs. After the 5 day process I had 4 quality eggs. I was the ready to transfer I started more medications which was oral and injectable. My first transfer resulted in a negative pregnancy test. We were given the option to do more testing opted not to since it was only our first try. I then started the process for transfer 2 with the same medications. I received an positive pregnancy which resulted in my 1 1/2 year old daughter.

Describe your experience with your nurse at SpringCreek Fertility. (Assigned nurse: Julie Cuy Castellanos)

Julie was very sweet and informative. She made sure I knew what the next steps were and that when she was conducting an ultrasound I knew what she was seeing. She was very caring when my IUI did not work out.

Describe your experience with SpringCreek Fertility.

The clinic is very clean and everyone is super friendly. I felt like everyone truly cared about our outcome and the reason for us being there. The only weakness they have is better communication with patients and other staff. I had a couple of times where I had a question and they had to get back to me at a later time because they would have to look into it with another staff member.

Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.

Total was around $25,000 for IVF and IUi

Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.

Dr.Groll did not feel comfortable transferring multiple embryos and after explaining the reasoning we understood and agreed.

Doctor

Jeremy Groll

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

SpringCreek Fertility

Dayton

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Jeremy Groll SpringCreek Fertility

2019 - 2020, Successful

Age 28 - 29

Donor Eggs

Diminished Ovarian Reserve

Male Factor

European

Income $0 - $49K

Only Doc Seen

IVF With Other Docs

Strongly Recommends

Successful

Review of

Jeremy Groll SpringCreek Fertility

[Dr Groll] had a great bedside manner. I was dealing with symptoms of my premature ovarian failure and before the end of our visit he asked what was he able to do that day to help me...He also gave me so much valuable information regarding my POF that the first fertility doctor never mentioned (like what exercises and supplements I should be taking for bone health)

It is a very friendly atmosphere [at SpringCreek Fertility]. The office itself feels warm and inviting. The front staff are friendly and greet you when you walk in. They have a separate room to talk the financial aspect and speaking with financial was part of the initial evaluation. I really liked that. It allowed me and my husband to have all the information/options we needed both medically/financially at once.

How was your experience with Jeremy Groll at SpringCreek Fertility?

Dr Groll was my second fertility doctor, I originally went to him for a second opinion. He made me feel like an actual person instead of a number. He had a great bedside manner. I was dealing with symptoms of my premature ovarian failure and before the end of our visit he asked what was he able to do that day to help me. And honestly, that was the best thing to hear that day. He also gave me so much valuable information regarding my POF that the first fertility doctor never mentioned (like what exercises and supplements I should be taking for bone health)

What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?

Don't wait. If you feel something is wrong definitely get checked out.

During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?

My first fertility doctor gave me my diagnosis of premature ovarian failure. I was rushed out of the room while I was sobbing. The office never called or checked on me. With Dr Groll, he asked me what could he do that day to help. Honestly, it was such a simple question but I will forever be grateful he asked because I was having side effects to my diagnosis and needed relief. We weren't quite ready to start IVF at the time but about a month later his office called to check in with us.

Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.

I was prescribed vaginal progesterone suppositories and intramuscular progesterone. There was a few other meds they had me take as well but I can't remember the names of them.

Describe your experience with the nursing staff at SpringCreek Fertility.

The nursing staff was great. My husband wasn't giving me the intramuscular progesterone in the right area so it was causing pain. I called the nurses and they told me to come in and they could circle on my body where he needed to give me the medicine. I didn't need to make an appointment just to come in.

Describe your experience with SpringCreek Fertility.

It is a very friendly atmosphere. The office itself feels warm and inviting. The front staff are friendly and greet you when you walk in. They have a separate room to talk the financial aspect and speaking with financial was part of the initial evaluation. I really liked that. It allowed me and my husband to have all the information/options we needed both medically/financially at once.

Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.

He only ever mentioned one embryo transfer. We never brought up three option of transferring two.

What specific things went wrong at SpringCreek Fertility?

Failed to inform you of changes in protocol
Lost or damaged samples

Describe the specific things that went wrong at SpringCreek Fertility.

While I'm not sure if it was our clinic or the egg bank who made the error, but we did have an issue with our donor eggs. We purchased 8 eggs from one donor through an egg bank. SpringCreek was the facility that did the donors retrieval and was currently housing the eggs on site. We thought that was a extra bonus since we wouldn't need to pay shipping fees. We were told there were 12 eggs remaining from this donor by the egg bank. We purchased the 8 eggs in June, and in December a month before our transfer, I received a call from our fertility clinic that there was a mistake. They didn't have 8 eggs from that donor they only had 2. Hearing this was extremely upsetting as anyone can imagine. I'm not sure whether it was springCreek or the egg banks error, but springCreek tried to make it right by finding me a second donor so we could continue with our transfer.

Doctor

Jeremy Groll

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

SpringCreek Fertility

Dayton

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Jeremy Groll SpringCreek Fertility

2020, Unknown Success

Age 33

Income $50K - $99K

Nurse or HC Services

4th of 4 Docs

3 IVF With Other Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Jeremy Groll SpringCreek Fertility

He [Dr. Jeremy Groll] is very good at explaining his reasoning and thought processes, but it can be over your head sometimes. Let him do the extra testing. This is how we found our issues!...Dr. Groll said their office only does single embryo transfer for the safety of the mother and baby...After all of our testing he believes we will have an 80% chance of conceiving with our next round of IVF. I've never even been given a percentage for our conception possibility. We found some answers that could be causing our recurrently implantation failure, and I feel extremely confident that our next round will give us positive results, when we've had nothing but negative outcomes and zero answers over the past 5 1/2 years of trying to conceive. I wish I would have left the prior clinic way before now and not thrown away over $50,000 for no answers or options. They always just wanted us to try again and not do anything differently. I feel at Spring Creek they have thoroughly come up with a plan and answers for our struggles! Everything was explained to us IN DEPTH and that made it so much clearer what our problems have most likely been in the past. I'm so happy to finally feel like we are movi

A complete IVF package at Springcreek costs $13,850. This includes ultrasounds, blood draws, anesthesia, retrieval, ICSI and fertilization, assisted hatching, embryo culture, embryo cyropreservation, 1 frozen embryo transfer, and one pregnancy test. They also gave us the opportunity to save up to 15% on our IVF cycle with 3 different discounts we were eligible for. Medications are separate. PGS/PGD is separate...everyone was very caring and compassionate. They all have their responsibilities down and seem to do very good at their separate jobs. We have been nothing but impressed by this office compared to our other 3 fertility offices we have been at in the past. So grateful we decided to make the switch and start

How was your experience with Jeremy Groll at SpringCreek Fertility?

We haven't yet started our next IVF cycle with Dr. Groll. We consulted with him, he was our 4th infertility specialist we have seen. We have done 3 rounds of IVF with our previous doctor, and never were given answers. No special testing was ever done, and when I would suggest something that it could be, I was always shot down. The very first consult visit with Dr. Groll he had everything laid out and he was ready to explain his reasoning for what he thought about our situation. He ran tests that we had never had the opportunity to even ask about prior to this. After all of our testing he believes we will have an 80% chance of conceiving with our next round of IVF. I've never even been given a percentage for our conception possibility. We found some answers that could be causing our recurrently implantation failure, and I feel extremely confident that our next round will give us positive results, when we've had nothing but negative outcomes and zero answers over the past 5 1/2 years of trying to conceive. I wish I would have left the prior clinic way before now and not thrown away over $50,000 for no answers or options. They always just wanted us to try again and not do anything differently. I feel at Spring Creek they have thoroughly come up with a plan and answers for our struggles! Everything was explained to us IN DEPTH and that made it so much clearer what our problems have most likely been in the past. I'm so happy to finally feel like we are moving in the right direction and pray this next cycle will be our positive.

What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?

Make sure he has your entire history, knows what you have tried. What supplements you have taken or medications you have been on in the past. And ask questions if you don't understand something. He is very good at explaining his reasoning and thought processes, but it can be over your head sometimes. Let him do the extra testing. This is how we found our issues!

During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?

Always called by name, plenty of time was taken to discuss options and treatment planning, from the receptionists, nurses, financial counselors, and the doctors.

Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.

We have not yet started our IVF cycle with Dr. Groll, but will hopefully be starting in the next few months.

Describe your experience with the nursing staff at SpringCreek Fertility.

I haven't had many encounters with the nurses, yet. The few times I have they were always very caring and professional. Seemed very willing to help and to answer any questions.

Describe your experience with SpringCreek Fertility.

From the beginning of making the appointment, checking in, consulting with Dr. Groll, Dr. Kohlmeier doing my saline sonogram, meeting with the nurses and financial advisors, phlebotomists, and working to get our results over a telemedicine visit, everyone was very caring and compassionate. They all have their responsibilities down and seem to do very good at their separate jobs. We have been nothing but impressed by this office compared to our other 3 fertility offices we have been at in the past. So grateful we decided to make the switch and start to get some answers about our struggle.

Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.

Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.

Dr. Groll said their office only does single embryo transfer for the safety of the mother and baby.

Doctor

Jeremy Groll

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

SpringCreek Fertility

Columbus

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Jeremy Groll SpringCreek Fertility

2020, Consult

Age 35

European

Income $100K - $199K

Professor

1st of 2 Docs

1 IUI With Other Docs

Donor Sperm

LGBTQ

Doesn't Recommend

Unsuccessful

Review of

Jeremy Groll SpringCreek Fertility

During our first consult (via telemedicine due to COVID-19) he [Dr. Groll] never introduced himself, asked which one of us (my wife or myself) would be carrying, nor asked ANY questions about our experiences, plans, medical history, etc. He just looked at my intake form, made some assumptions, and started reading off percentages based on a "perfectly fertile woman." We didn't get any personalized information during the entire hour-long session.

[nurses of SpringCreek Fertility have] Great communication, very proactive, and very understanding...as a same-sex couple, we didn't feel uncomfortable because of our sexuality, but did feel shamed and misunderstood because of the approach we were taking to making our family. New patients should know to ask about any legal logistics up front if they aren't in the category of a "traditional" male/female couple with biological infertility using the male partner's sperm. If using donor sperm, make sure the clinic is 100% forthright about their policies.

How was your experience with Jeremy Groll at SpringCreek Fertility?

We ended our consult feeling discouraged, misunderstood, and frankly shamed for the approach we are taking to starting a family. We had more questions after the consult than we did before. My spouse is a medical provider and I have done a lot of research, so we wanted technical information about which medications and approaches he suggested for IUI based on my cycle and history. Instead, we got some general percentages of success rates and multiple answers to our questions in the form of "then, we will make you ovulate." Because he never asked me about my body or history, I felt like he was just suggesting this general approach and that he felt like he knew what was best - at several points, I felt like it was wrong for me to be asking questions. I have never felt more uncomfortable or discouraged following a medical appointment!

What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?

If you like lots of medical detail (instead of general explanations), don't expect that. If you like warmth or personalized treatment, I didn't experience that either.

During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?

During our first consult (via telemedicine due to COVID-19) he never introduced himself, asked which one of us (my wife or myself) would be carrying, nor asked ANY questions about our experiences, plans, medical history, etc. He just looked at my intake form, made some assumptions, and started reading off percentages based on a "perfectly fertile woman." We didn't get any personalized information during the entire hour-long session.

Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.

He suggested blood testing (he would not tell us which tests), followed by a hysterosonogram. For an IUI cycle, he said he would "make me ovulate" but would not explain which medications he suggested for this.

Describe your experience with the nursing staff at SpringCreek Fertility.

Great communication, very proactive, and very understanding.

Describe your experience with SpringCreek Fertility.

All of our friends have had great experiences here. And, as a same-sex couple, we didn't feel uncomfortable because of our sexuality, but did feel shamed and misunderstood because of the approach we were taking to making our family. New patients should know to ask about any legal logistics up front if they aren't in the category of a "traditional" male/female couple with biological infertility using the male partner's sperm. If using donor sperm, make sure the clinic is 100% forthright about their policies. Using a known donor or surrogate - go somewhere else.

Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.

We did not get to this stage because we could not pursue treatment with this clinic due to their policies.

Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.

What specific things went wrong at SpringCreek Fertility?

Provided conflicting information
Failed to convey critical information

Describe the specific things that went wrong at SpringCreek Fertility.

The clinic did not explain their policies for known/directed donor sperm at any point during our initial phone calls or during either of the consults (one with each doctor) that we did. These policies include three mandatory visits with a psychologist prior to beginning treatment, which we found to be a stigmatizing and unnecessary burden on our already stressful and complex journey. Rather than telling us about this policy ahead of time, we found out about it when the nurse called me to schedule my treatment. We were absolutely devastated and didn't feel comfortable moving forward with treatment despite the good reputation of the clinic and its convenience to our location.

Doctor

Jeremy Groll

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Clinic

SpringCreek Fertility

Dayton

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Jeremy Groll SpringCreek Fertility

2020, Consult

Age 26

Male Factor

European

Income $0 - $49K

Operations

2nd of 2 Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Jeremy Groll SpringCreek Fertility

We are happy so far with our consultation and experience with Dr. Groll. He seems very knowledgable about what he is talking about. I would say a strength of his is being up front about treatments and options and elaborating on every detail we need to know. A weakness of his is not taking time to get to know the patients...he got straight to the point as to how different types of fertility treatment could relate to us and did not sugar coat things.

The [SpringCreek Fertility] clinic overall is very welcoming. You feel comfortable immediately when walking in. A weakness would be there are not always as many appointment times available as we have found at another clinic...The nursing staff was great and very quick to follow up with us whenever they needed to. They seemed very concerned about our specific case and were always kind and responsive

How was your experience with Jeremy Groll at SpringCreek Fertility?

We have not undergone any fertility treatment yet due to COVID-19 but have been under the care of different fertility clinics since November 2019. We are happy so far with our consultation and experience with Dr. Groll. He seems very knowledgable about what he is talking about. I would say a strength of his is being up front about treatments and options and elaborating on every detail we need to know. A weakness of his is not taking time to get to know the patients. When we saw him, after meeting with him I felt confident in his ability to treat us but I wish he would have spent a couple of minutes to get to know us.

What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?

Do some homework upfront before your first consultation. He throws a lot of information at you, which is all great, but I wish I would have came with questions.

During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?

Doctor Groll seemed to really focus on the "science" behind the fertility treatment. He explained all the details and gave us all the information we needed to know but at the same time, he acknowledged the fact that we have been trying to get pregnant for a long time and he wanted to make that happen for us a quickly as possible. I appreciated he got straight to the point as to how different types of fertility treatment could relate to us and did not sugar coat things.

Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.

We have not started any treatments yet. We were seeing another fertility doctor for about 3 months and went through tons of testing. Now, Dr. Groll wants to do a few more testing before we can move forward with either IUI or IVF.

Describe your experience with the nursing staff at SpringCreek Fertility.

The nursing staff was great and very quick to follow up with us whenever they needed to. They seemed very concerned about our specific case and were always kind and responsive.

Describe your experience with SpringCreek Fertility.

The clinic overall is very welcoming. You feel comfortable immediately when walking in. A weakness would be there are not always as many appointment times available as we have found at another clinic.

Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.

Our initial consultation was around $330. A semen analysis was around $150. I have not undergone treatment yet due to COVID-19 but it looks like IUI will be around $1,500 while IVF will be $15,000.

Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.

N/A

Doctor

Jeremy Groll

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

SpringCreek Fertility

Dayton

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Jeremy Groll SpringCreek Fertility

2019, Unsuccessful

Age 29

1 IUI

Income $50K - $99K

1st of 2 Docs

6 Fertility Medications With Other Docs

Doesn't Recommend

Unsuccessful

Review of

Jeremy Groll SpringCreek Fertility

after our initial consultation I never saw or spoke with Dr. Groll through the rest of our appointments and treatment with him. That made me feel more like a number than an important human...he went over all our questions about treatment and IVF in detail and put us at ease with that potential future decision...We went ahead with an IUI the following month but never saw him for any of the ultrasounds or the actual IUI except in the hallway on our way out

They [SpringCreek Fertility nurses] were wonderful, kind and caring through out my treatment there...our Initial consultation was $400 and fertility testing was around 1,000+ Our IUI total was $1,300-1,400...Great team, friendly staff. I enjoyed working with Dr.Grolls staff a lot. They were professional, but really tried to make the most of a crummy reality, like making you laugh with sperm pen holders in the office or a sperm stress ball to hold if nervous during your procedure.

How was your experience with Jeremy Groll at SpringCreek Fertility?

At our first consultation I was impressed with his knowledge. It was our first experience working with a fertility doctor and he went over all our questions about treatment and IVF in detail and put us at ease with that potential future decision. After extensive testing on my husband and I both, it was decided to do an IUI. I went for my baseline ultrasound where the tech found what she believed was a 5.5 cm Endometrioma and also a corpus luteum cyst. It was communicated through his staff that the IUI needed to be put on hold while I went on a cycle of birth control to see how those cysts responded. When questioned if surgery needed to happen, he said no, that he could get work around it and get me pregnant faster with out the risks of scarring that surgery would potentially have. We went ahead with an IUI the following month but never saw him for any of the ultrasounds or the actual IUI except in the hallway on our way out. That was disappointing to us. It started to feel very impersonal and we started questioning if this cyst wasn’t supposed to be there, regardless of risk, shouldn’t it come out?!?

What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?

Have your questions well thought out and written down because you only have a general time slot and you don’t want to be on the way home and think of something you wished you would have asked

During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?

after our initial consultation I never saw or spoke with Dr. Groll through the rest of our appointments and treatment with him. That made me feel more like a number than an important human.

Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.

Sept 2019 : extensive testing on both my husband and I. The only thing a little high was my elevated killer cells which he said we would treat with prednisone after IUI/ovulation for precaution. Oct 2019 : scheduled IUI. Baseline ultrasound found cysts, so I was put on a cycle of birth control to see how they responded. 5.5 cm cyst hadn’t changed. Nov 2019: medicated cycle of letrozole with IUI and prednisone following IUI until period came. IUI was unsuccessful. We felt led at that point to get a second opinion on the 5.5 cm cyst that was pointing to be an Endometrioma due to coloring and shading shown on ultrasound.

Describe your experience with the nursing staff at SpringCreek Fertility.

I loved Dr. Grolls nursing staff. They were wonderful, kind and caring through out my treatment there!

Describe your experience with SpringCreek Fertility.

Great team, friendly staff. I enjoyed working with Dr.Grolls staff a lot. They were professional, but really tried to make the most of a crummy reality, like making you laugh with sperm pen holders in the office or a sperm stress ball to hold if nervous during your procedure.

Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.

I don’t remember exact numbers but our Initial consultation was $400 and fertility testing was around 1,000+ Our IUI total was $1,300-1,400

Doctor

Jeremy Groll

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

SpringCreek Fertility

Dayton

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Jeremy Groll SpringCreek Fertility

2019, Unsuccessful

Age 39

Unexplained

Income $0 - $49K

2nd of 2 Docs

3 IUI With Other Docs

Doesn't Recommend

Unsuccessful

Review of

Jeremy Groll SpringCreek Fertility

Doctor Jeremy Groll: Met him once for a procedure. Never saw him again after that. No bed side manner. I’m not sure I ever even passed him in the building again. He didn’t spend any additional time in room to explain anything. He left that up to the nurse...At another appointment, our IUI was over an hour and a half past appointment. No one came in to explain why, and we were worried that the sperm was not going to be as quality, due to how many hours late it was injected.

There was only one nurse [at SpringCreek Fertility] out of at least 6 that we saw at our appointments, over a 6 month span. Only one nurse was remembered. Only one out of several showed compassion...The IUI procedure was $1,100. The sperm sample/ lab fee, was an additional $300. The medication and supplements for my husband and I were about $400.

How was your experience with Jeremy Groll at SpringCreek Fertility?

What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?

Staff is not informed on numerous things. You may never even meet Dr. Groll. Some staff aren’t adequately trained. You will definitely be treated like a number. Go somewhere else.

During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?

At 1 of our several appointments, the front staff forgot about us. At another appointment, our IUI was over an hour and a half past appointment. No one came in to explain why, and we were worried that the sperm was not going to be as quality, due to how many hours late it was injected.

Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.

I asked for my husband’s print out of sperm sample used for our second IUI procedure. I was denied and told that it was property of the FDA! We were happily given our copy the first treatment we did with this office so I was confused as to why we were told no. Even more confused we were told it belonged to the Food & Drug Administration...

Describe your experience with the nursing staff at SpringCreek Fertility.

There was only one nurse out of at least 6 that we saw at our appointments, over a 6 month span. Only one nurse was remembered. Only one out of several showed compassion.

Describe your experience with SpringCreek Fertility.

The front desk was very uneducated on what went on in the office. 2 females at front desk forgot that we were sitting in the waiting area for an appointment. We were also told inaccurate information twice, instead of front desk person simply asking the lab the correct answer.

Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.

The IUI procedure was $1,100. The sperm sample/ lab fee, was an additional $300. The medication and supplements for my husband and I were about $400.

What specific things went wrong at SpringCreek Fertility?

Provided conflicting information

Describe the specific things that went wrong at SpringCreek Fertility.

It’s very embarrassing to be told you can’t have a copy of your own sperm count, and then told that it’s property of the Food and Drug administration! Especially after there was no issue with receiving a copy of sperm count first IUI round. Then at a different appointment, IUI appointment, very time sensitive, was done almost 2 hours after appointment.

Doctor

Jeremy Groll

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

SpringCreek Fertility

Dayton

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Jeremy Groll SpringCreek Fertility

2017 - 2019, Unknown Success

Age 29 - 31

3 IUI

PCOS

Uterine Fibroids

Latinx

Income $100K - $199K

Nurse or HC Services

Only Doc Seen

Strongly Recommends

Success w/ Doc Too early to know

Review of

Jeremy Groll SpringCreek Fertility

Dr Groll is always prepared before my appointments to discuss his ideas, concerns, and plans to move forward then allows adequate time in-between for questions to be answered. He doesn’t sugar coat things but even if it’s a difficult topic he explains it in a way that is not offensive or disrespectful...He gave us tips and guidance for trying to conceive at home when our financial status caused us to wait before trying more treatment options....

They [SpringCreek Fertility] are very flexible with you and try their best every time to accommodate times that work for you...Debbie [nurse] always updated me on results and took time to reexplain things that may have gone over my head. She is truly caring and showed concern and compassion when delivering bad news. She always made sure to end our phone calls and conversation with “don’t lose hope, we’ll find something that works for you.” She was really encouraging...

How was your experience with Jeremy Groll at SpringCreek Fertility?

Dr Grolls weakness would be that he sometimes explains things in medical terms that went over my head! But his strengths are that he would always have a different way to explain things more clearly If you spoke up and asked or said you did not understand. I love that he is always prepared and you know he’s looked into your chart and information prior to appointments. It made it feel like he truly cares and thinks through options and possible outcomes before meeting with his clients.

What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?

Have your questions written out and ready! He’ll take the time to answer them if you’re prepared. The first time I met with him the information was so extensive I forgot all of my questions at the end of our appointment. Also have a list of all your medications and supplements ready! I learned that some can be harmful depending on your unique situation and history.

During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?

Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.

Dr Groll and the NP in his office performed 3 hours of IUI with us. They used Femara for follicle stimulating then Orvadril (unsure of spelling) injections to help with ovulation. Each cycle included multiple blood tests and ultrasounds to closely monitor my ovarian function as they noted a mild case of PCOS. They were open and honest with each appointment and helped guide me on things to note at home and checked in with me frequently over the phone to ensure everything was going as planned. Although we did not conceive through these attempts the experience I had in the office and with Dr Groll was really a great one. He gave us tips and guidance for trying to conceive at home when our financial status caused us to wait before trying more treatment options.

Describe your experience with your nurse at SpringCreek Fertility. (Assigned nurse: Debbie)

Debbie always updated me on results and took time to reexplain things that may have gone over my head. She is truly caring and showed concern and compassion when delivering bad news. She always made sure to end our phone calls and conversation with “don’t lose hope, we’ll find something that works for you.” She was really encouraging which is something you really need on this journey.

Describe your experience with SpringCreek Fertility.

The clinics strengths are communication and their scheduling system. They are very flexible with you and try their best every time to accommodate times that work for you. They’ve been more busy this year so some dates were out further than I wanted but they call if anything opens sooner. Even if you have a scheduled appointment you may end of waiting, but that is no different than other doctors offices.

Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.

$5,000-6,000 (rough estimate)

What specific things went wrong at SpringCreek Fertility?

Failed to convey critical information

Describe the specific things that went wrong at SpringCreek Fertility.

The one thing that I was not informed of was my diagnosis of mild PCOS. I found out a year later when I was asking the nurse questions about a follow up appointment.

Doctor

Jeremy Groll

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

SpringCreek Fertility

Dayton

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Jeremy Groll SpringCreek Fertility

2019, Unknown Success

Age 41

1 IVF

Diminished Ovarian Reserve

European

Income $100K - $199K

Engineer

Only Doc Seen

Strongly Recommends

Success w/ Doc Too early to know

Review of

Jeremy Groll SpringCreek Fertility

Dr. Groll is a no nonsense doctor that is very good at explaining every step, and all of the different paths that the treatment may take you. He is calm and patient, and willing to answer all of your questions...His answers are always nuanced, but that is also part of the difficulty with IVF. It is not absolutely clear what will happen. He helps you understand that...starts with a drug regimen that begins with Human Growth Hormone, and then continues with the addition of Goandotropins and Menopur. He measures estrogen levels about 3 times a week, and starts with 2 ultrasounds a week to monitor follicle growth. As the process nears the end, he increases the number of ultrasounds, and may modify drug dosage.

Lisa [nurse at SpringCreek Fertility] is a very detailed and organized. She can take care of the entire patient, from the medical as well as emotional side. She is very positive, upbeat, and reassuring during a very difficult time...the first IVF treatment is a little over $13,000. The second time is a little under $12,000. Drugs for each cycle cost about $9500...The staff is very helpful, informative, and very comforting. Everyone has been very helpful. They are upfront with costs, and never hide anything from you. The environment is very relaxing, with a G rated movie always playing in the lobby. I cannot think of any real weakness at this moment in time.

How was your experience with Jeremy Groll at SpringCreek Fertility?

What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?

Always come with questions. He is willing to answer them, and they help you understand what the journey will look like. His answers are always nuanced, but that is also part of the difficulty with IVF. It is not absolutely clear what will happen. He helps you understand that.

During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?

Dr. Groll is patient and clearly states what is happening in a way you understand. He is also very willing to answer any of your questions along the way. He never leads you on, providing you with false hope.

Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.

Dr. Groll starts with a drug regimen that begins with Human Growth Hormone, and then continues with the addition of Goandotropins and Menopur. He measures estrogen levels about 3 times a week, and starts with 2 ultrasounds a week to monitor follicle growth. As the process nears the end, he increases the number of ultrasounds, and may modify drug dosage.

Describe your experience with your nurse at SpringCreek Fertility. (Assigned nurse: Lisa)

Lisa is a very detailed and organized. She can take care of the entire patient, from the medical as well as emotional side. She is very positive, upbeat, and reassuring during a very difficult time.

Describe your experience with SpringCreek Fertility.

The staff is very helpful, informative, and very comforting. Everyone has been very helpful. They are upfront with costs, and never hide anything from you. The environment is very relaxing, with a G rated movie always playing in the lobby. I cannot think of any real weakness at this moment in time.

Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.

The for the first IVF treatment is a little over $13,000. The second time is a little under $12,000. Drugs for each cycle cost about $9500.

Doctor

Jeremy Groll

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

SpringCreek Fertility

Dayton

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Jeremy Groll SpringCreek Fertility

2019, Unknown Success

Age 30

1 IUI

Unexplained

European

Native American

Income $50K - $99K

Teacher

Only Doc Seen

Strongly Recommends

Success w/ Doc Too early to know

Review of

Jeremy Groll SpringCreek Fertility

Although doctor Groll oversees all of my treatment, I often see the NP's in the office...Dr. Groll is very educated and takes his knowledge seriously. He does quite a bit of research on his own as well as staying current on findings within the field. He cares about a patient's overall health and not just fertility. He advocates for healthy choices and reducing environmental wear on our bodies and the research to support the reasons. He is upfront and honest about the procedures and the successes.

The clinic [SpringCreek Fertility] is warm, inviting and friendly. The staff all love their jobs and are all very knowledgeable about the processes of the office. No matter what, my questions have always been answered or sent directly to the person who could answer questions. They are extremely flexible with their schedule and make sure you have everything you need. The office is clean and the atmosphere in the waiting room is family friendly...

How was your experience with Jeremy Groll at SpringCreek Fertility?

Dr. Groll is very educated and takes his knowledge seriously. He does quite a bit of research on his own as well as staying current on findings within the field. He cares about a patient's overall health and not just fertility. He advocates for healthy choices and reducing environmental wear on our bodies and the research to support the reasons. He is upfront and honest about the procedures and the successes. He understands and never pushes any treatment and make sure that we are completely aware and satisfied with our choices. I have never seen a more compassionate doctor with the love for his career as great as Dr. Groll.

What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?

Ask questions because Dr. Groll is not only very intelligent, but cares about the success of his patients.

During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?

Although doctor Groll oversees all of my treatment, I often see the NP's in the office.

Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.

Due to having increased insulin levels, I take 2000 mg of Metformin daily. For overall health, I take FH Pro for Women vitamins and cut our environmental factors such as tap water and cleaning agents. I now use bottle water for drinking and cooking and use recommended natural products for cleaning purposes like laundry and surfaces.

Describe your experience with your nurse at SpringCreek Fertility. (Assigned nurse: Julie Castellanos)

Julie was excellent with explaining everything. When cycles didn't go as planned, she kept close watch and was there to answer any question and explain everything in an easy to understand way.

Describe your experience with SpringCreek Fertility.

The clinic is warm, inviting and friendly. The staff all love their jobs and are all very knowledgeable about the processes of the office. No matter what, my questions have always been answered or sent directly to the person who could answer questions. They are extremely flexible with their schedule and make sure you have everything you need. The office is clean and the atmosphere in the waiting room is family friendly.

Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.

I have no fertility coverage with my insurance. I have paid $1100 for IUI plus other fees, medications and visits. For each additional cycle I will do the same. For IVF, I have been quoted with a total of $20,000 and will begin the process soon.

What specific things went wrong at SpringCreek Fertility?

Lost appointments

Describe the specific things that went wrong at SpringCreek Fertility.

An appointment was mistakenly not set but I was seen just fine during that time.

Doctor

Jeremy Groll

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

SpringCreek Fertility

Dayton

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Jeremy Groll SpringCreek Fertility

2019, Unknown Success

Age 33

3 IUI

European

Income $50K - $99K

Nurse or HC Services

Only Doc Seen

Donor Sperm

LGBTQ

Strongly Recommends

Success w/ Doc Too early to know

Review of

Jeremy Groll SpringCreek Fertility

Springcreek is run like a well-oiled machine. ... Everyone from the receptionists to the lab technicians are kind and understanding. ... The only weakness I can think of is all the training going on with new staff but that is because the clinic is growing so quickly. The staff is very patient as far as figuring out scheduling and finances. We knew upfront how each cycle was going to go and how much it was going to cost.

How was your experience with Jeremy Groll at SpringCreek Fertility?

Dr. Groll was personable yet very knowledgeable from the very beginning. Coming from a medical background myself, I knew exactly what I was looking for in a fertility doc. Dr. Groll not only has awesome bedside manner, I was able to research all of his publications and findings throughout his career. He has tons of experience and the evidence to prove it. He is kind but also realistic. You have to be realistic yet compassionate when dealing with a bunch of hormonal women!

What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?

Ask any question, big or small, because he will answer it with the truth.

During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?

Everyone from the receptionists to the lab technicians are kind and understanding. Dr. Groll always takes the time to explain exactly what is going on with my treatments. He always takes my questions with stride but never gives me false. hope.

Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.

Dr. Groll started his initial consultation with blood work. From there we will able to test for heavy metals and also look at my hormones. We also scheduled a saline sonogram to check the patency of my Fallopian tubes. Dr. Groll is all about being proactive, and I appreciate that! I am glad he doesn't make someone go through several cycles and then decide to do some testing. After my first ultrasound I was able to start treatment right away. The IUI timeline was timed out perfectly and they were realistic about the possible outcome- about 25-30%.

Describe your experience with your nurse at SpringCreek Fertility. (Assigned nurse: Julie)

The nursing staff was always compassionate and had a good sense of humor. My wife and I are not your average couple but they have not once shown as signs of discrimination. We have seen every type of patient in their office!

Describe your experience with SpringCreek Fertility.

Springcreek is run like a well-oiled machine. The only weakness I can think of is all the training going on with new staff but that is because the clinic is growing so quickly. The staff is very patient as far as figuring out scheduling and finances. We knew upfront how each cycle was going to go and how much it was going to cost.

Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.

Thousands.

Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.

I have never discussed this with Dr. Groll.

Doctor

Jeremy Groll

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

SpringCreek Fertility

Dayton

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Jeremy Groll SpringCreek Fertility

2013 - 2019, Successful

Age 29 - 35

3 IUI

1 Embryo Freezing

Diminished Ovarian Reserve

Endometriosis

PCOS

Income $100K - $199K

Teacher

Only Doc Seen

IVF With Other Docs

Strongly Recommends

Successful

Review of

Jeremy Groll SpringCreek Fertility

Dr. Groll is exceptional at getting to know his patients and how to best connect with them. ... I have been a patient of Dr. Groll's for 6 years now, have had 2 children, and am trying for a third. In this process, I have had multiple treatments .... Most recently, due to a diminished ovarian reserve, I did an egg retrieval, created embryos, and froze them.

Strengths - the clinic [SpringCreek] is not connected to any hospital, so there are no overhead rules being dictated. This allows for treatment to be personalized and for you to get the treatment you need. The clinic is very caring and every single employee cares about you and your journey. Every single person will work for you and to make sure they make your journey as easy as possible.

How was your experience with Jeremy Groll at SpringCreek Fertility?

Dr. Groll is exceptional at getting to know his patients and how to best connect with them. My husband has a very dry sense of humor, but he is also an engineer and likes to know every detail. I make a joke out of pretty much everything and like to know every potential outcome. Dr. Groll was able to fully connect with both of us, give us information that was relatable and understandable, and give us a plan that worked for us. When my body had to change some treatment plans, Dr. Groll came to us with compassion and ideas.

What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?

Start here and start soon! Chances are, if you are already researching doctors, you are ready to take the next step in this process. I fully trust Dr. Groll and would recommend any potential patients to come and meet with him to get his suggestions.

During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?

Dr. Groll is always willing to listen to my concerns and to provide personalized care. I always feel like I am his top priority when I see him.

Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.

I have been a patient of Dr. Groll's for 6 years now, have had 2 children, and am trying for a third. In this process, I have had multiple treatments and it is difficult to remember all of them. Most recently, due to a diminished ovarian reserve, I did an egg retrieval, created embryos, and froze them. I took extra medication due to my age and AMH and we did ICSI due to level of damage done by my endometriosis. I created two beautiful embryos and transferred one that unfortunately resulted in a chemical pregnancy. I will be doing a frozen embryo transfer for the remaining embryo in 8 weeks after undergoing suppression treatment to keep the endometriosis at bay.

Describe your experience with the nursing staff at SpringCreek Fertility.

The nurses treat you like family. Everyone truly takes the journey with you and celebrates when you celebrate.

Describe your experience with SpringCreek Fertility.

Strengths - the clinic is not connected to any hospital, so there are no overhead rules being dictated. This allows for treatment to be personalized and for you to get the treatment you need. The clinic is very caring and every single employee cares about you and your journey. Every single person will work for you and to make sure they make your journey as easy as possible.

Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.

I had insurance coverage for most of my treatments, so I paid whatever insurance charged me. Unfortunately I have now reached my out of pocket benefit maximum and will have to pay cash pay. I am unsure what this will run.

Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.

Dr. Groll recommended one embryo be transferred due to my past history and the status of the embryos. He fully informed me of my options and the pros and cons of each.

Doctor

Jeremy Groll

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

SpringCreek Fertility

Dayton

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Jeremy Groll SpringCreek Fertility

2019, Unknown Success

Age 43

Income $200K - $499K

Consultant

3rd of 3 Docs

5 IUI With Other Docs

1 IVF With Other Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Jeremy Groll SpringCreek Fertility

He [Dr. Groll] was very thorough in recommendations and took our concerns into consideration. When we had to cancel a cycle because of too many follicles during IUI, he explained the risks and when I didn't tolerate meds well, adjusted course. He also took time during appointments and had a great bedside manner. We are still undergoing treatment, but he offered a new protocol that other doctors did not and would no consider. He seemed more current on protocols, supplements, and testing as well. Overall, we have been very pleased with Dr. Groll and all of the staff at Spring Creek.

Two locations [SpringCreek Fertility] with a new office in Columbus made it a great option for those of us feeling limited by two local clinics. The consults there were great, but Columbus doesn't have full coverage to allow for scans leading up to IUI or IVF. The distance wasn't bad and the staff did their best to accommodate as much as possible in the Columbus office - consults, bloodwork, baselines, Skype sessions for IVF planning, paperwork signing, etc.

How was your experience with Jeremy Groll at SpringCreek Fertility?

He is great. One of the best doctors we have seen. He was very accommodating of the distance between Spring Creek and Columbus. He was very thorough in recommendations and took our concerns into consideration. When we had to cancel a cycle because of too many follicles during IUI, he explained the risks and when I didn't tolerate meds well, adjusted course. He also took time during appointments and had a great bedside manner. We are still undergoing treatment, but he offered a new protocol that other doctors did not and would no consider. He seemed more current on protocols, supplements, and testing as well. Overall, we have been very pleased with Dr. Groll and all of the staff at Spring Creek.

What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?

The distance from Columbus is worth it.

During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?

The entire office in comparison to others used in Columbus was a breath of fresh air. The efforts of all staff to connect with us was great. Calls and emails were promptly returned. The doctor answered all of our questions and spent more time than our appointment allowed. Staff were jovial and it is a great environment with a more aggressive protocol.

Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.

After failed IUI and IVF at other clinics, Dr. Groll suggested a test for DNA fragmentation which may have led to multiple miscarriages. This protocol/test was never previously introduced or discussed by other doctors. It gave us hope to keep trying and we were pretty upset that we should have had this information prior to spending 20K on previous treatments.

Describe your experience with your nurse at SpringCreek Fertility. (Assigned nurse: Lisa)

Best nursing staff all around! We've worked with RGI and ORM and the Spring Creek staff blow both of those offices out of the water with their timeliness, compassion, and overall demeanor.

Describe your experience with SpringCreek Fertility.

Two locations with a new office in Columbus made it a great option for those of us feeling limited by two local clinics. The consults there were great, but Columbus doesn't have full coverage to allow for scans leading up to IUI or IVF. The distance wasn't bad and the staff did their best to accommodate as much as possible in the Columbus office - consults, bloodwork, baselines, Skype sessions for IVF planning, paperwork signing, etc.

Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.

Costs were comparable if not a bit less than the other Columbus clinics for IVF. The cost of transfer and IUI was a bit more.

Doctor

Jeremy Groll

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

SpringCreek Fertility

Columbus

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Jeremy Groll SpringCreek Fertility

2017 - 2019, Unknown Success

Age 30 - 32

3 IUI

1 IVF

Unexplained

Income $100K - $199K

Doctor

1st of 2 Docs

Fertility Medications With Other Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Jeremy Groll SpringCreek Fertility

[Dr. Groll] adjusted my gonal f doses during monitoring to optimize follicle growth. We had 17 follicles retrieved, 5 fertilized, and 3 at blastocyst stage to freeze. After a month of birth control to prepare my body, followed by a course of letrazole and z-pack, a single embryo was transferred...Throughout treatment I have taken coq10, prenatals, iron, and methyl folate...He is very thorough and explains things in detail all while reassuring you this is just a delay to pregnancy. His initial consult was very all inclusive. He leads you through each step of treatment without leaving you feeling overwhelmed.

They [staff at Spring Creek Fertility] are very good about follow up and guiding your journey each step of the way without overwhelming you. They do their best to help fit things into your schedule, and offer early morning appointments. They ensure your comfort through the entire process...They know me by name and are always checking in not just medically but seeing how I’m feeling throughout treatments and checking in emotionally...

How was your experience with Jeremy Groll at SpringCreek Fertility?

He is very thorough and explains things in detail all while reassuring you this is just a delay to pregnancy. His initial consult was very all inclusive. He leads you through each step of treatment without leaving you feeling overwhelmed.

What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?

The hardest part was setting up the intial consult. Once you get started with a treatment plan the staff quickly becomes like family.

During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?

They know me by name and are always checking in not just medically but seeing how I’m feeling throughout treatments and checking in emotionally.

Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.

We started with 3 rounds of IUI after initial bloodwork screening for both my husband and I. After 3 failed rounds it was decided that IVF may be a quicker route to pregnancy. Additional tests were run and we started stims for egg retrieval. They adjusted my gonal f doses during monitoring to optimize follicle growth. We had 17 follicles retrieved, 5 fertilized, and 3 at blastocyst stage to freeze. After a month of birth control to prepare my body, followed by a course of letrazole and z-pack, a single embryo was transferred and I was started on progesterone, prednisone, ibruprofen, and estradiol. Still waiting on results. Throughout treatment I have taken coq10, prenatals, iron, and methyl folate.

Describe your experience with the nursing staff at SpringCreek Fertility.

We usually see a different nurse every time. But the nursing staff is very professional, knowledgeable, and compassionate. Several of the team members always have a good energy about them and a smile on their face.

Describe your experience with SpringCreek Fertility.

They are very good about follow up and guiding your journey each step of the way without overwhelming you. They do their best to help fit things into your schedule, and offer early morning appointments. They ensure your comfort through the entire process.

Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.

Initial consult about $200 Saline sonogram $750 IUI bundle- 3 cycles about $3500 IVF cycle- about $12000-15000

Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.

They recommend single embryo transfers due to increased pregnancy risks with multiples. They will, however, consider a maximum of 2 if a couple really is interested. They will not transfer more than 2.

What specific things went wrong at SpringCreek Fertility?

Failed to call in prescriptions to pharmacy

Describe the specific things that went wrong at SpringCreek Fertility.

They have called in medications to both a local pharmacy and a third party pharmacy. Luckily I caught it before I ordered doubled medications. Another time I had to remind them to call in a medication for me. The third party pharmacy has helped save money but the incorrect amounts of medications being called in led to a lot of confusion and follow up phone calls.

Doctor

Jeremy Groll

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

SpringCreek Fertility

Dayton

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Jeremy Groll SpringCreek Fertility

2019, Unknown Success

Age 32

Anovulation

Male Factor

PCOS

European

Income $50K - $99K

2nd of 4 Docs

4 IUI With Other Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Jeremy Groll SpringCreek Fertility

IUI [with Dr. Groll] rounds 1-3 were femara, trigger shot, IUI, booster trigger shot for progesterone issues. IUI round 4 was the same with prednisone added after ovulation to support implantation. IVF has been recommended if round 4 is unsuccessful...was very thorough in his explanation. Sometimes it seemed a little too scientific and not necessarily related to us or our situation, but he has been very through the few times we have spoken with him.

I was told [by staff at Spring Creek Fertility] the results for one test were “normal” but later found out they were not and was given medication. This was not a huge mistake, but left me under a different impression that I should have been...Each IUI is $1100 without the cost of medication (an additional $250)...I like how organized the clinic is. You leave every appointment with a sheet with all of your measurements, data, etc. and a list of what to do next. I rarely have follow up questions because they are so thorough in the visit. I have very little critique of the office.

How was your experience with Jeremy Groll at SpringCreek Fertility?

Dr. Groll was very thorough in his explanation. Sometimes it seemed a little too scientific and not necessarily related to us or our situation, but he has been very through the few times we have spoken with him.

What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?

Go in with questions. They are super helpful and want to help, but having questions upfront would help.

During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?

Dr Groll and his staff have made us feel like we matter. We do not feel rushed, they answer questions, and they listed to and address our concerns. No matter how many (seemingly) ridiculous questions I call with they always get back to me quickly and reassure me.

Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.

IUI rounds 1-3 were femara, trigger shot, IUI, booster trigger shot for progesterone issues. IUI round 4 was the same with prednisone added after ovulation to support implantation. IVF has been recommended if round 4 is unsuccessful.

Describe your experience with the nursing staff at SpringCreek Fertility.

I love the nursing staff. They are friendly, they remember who we are, and extremely helpful in answering questions.

Describe your experience with SpringCreek Fertility.

I like how organized the clinic is. You leave every appointment with a sheet with all of your measurements, data, etc. and a list of what to do next. I rarely have follow up questions because they are so thorough in the visit. I have very little critique of the office.

Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.

Each IUI is $1100 without the cost of medication (an additional $250).

Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.

N/A until IVF begins.

What specific things went wrong at SpringCreek Fertility?

Provided conflicting information

Describe the specific things that went wrong at SpringCreek Fertility.

I was told the results for one test were “normal” but later found out they were not and was given medication. This was not a huge mistake, but left me under a different impression that I should have been.

Doctor

Jeremy Groll

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

SpringCreek Fertility

Dayton

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Jeremy Groll SpringCreek Fertility

2017 - 2018, Successful

Age 30 - 31

2 IUI

1 IVF

Endometriosis

Poor Egg Quality

Income $50K - $99K

Teacher

Only Doc Seen

Strongly Recommends

Successful

Review of

Jeremy Groll SpringCreek Fertility

Dr. Groll is highly knowledgeable and very cerebral and I sometimes felt he spoke a little over my head when he explained things even though I considered myself a well-informed patient. That said, he was a good listener and always took the time to answer my questions. I genuinely felt he had my best interest at heart...in our particular case, my husband and I wanted to transfer both of our embryos and Dr. Groll supported our decision.

[SpringCreek Fertility] is very clean and beautiful with state-of-the-art technology and equipment. The front desk staff is excellent...Scheduling was always very flexible. They have a separate entrance for their andrology lab to make things less awkward for the men...nursing staff was warm, sincere, and compassionate. They always took the time to give hugs and dry tears. I felt that they celebrated our successes and mourned our failures right along with us.

How was your experience with Jeremy Groll at SpringCreek Fertility?

Dr. Groll is highly knowledgeable and very cerebral and I sometimes felt he spoke a little over my head when he explained things even though I considered myself a well-informed patient. That said, he was a good listener and always took the time to answer my questions. I genuinely felt he had my best interest at heart and would do everything possible to help me achieve my dream of a family. He was always kind. The day we “graduated” from his clinic and returned to my regular OBGYN, he had tears in his eyes. I took that as a sure sign of how much he cared.

What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?

Be well-informed and be prepared to stop him and ask questions when he’s explaining something you don’t understand.

During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?

At first, I did feel like a number, but the more I got to know Dr. Groll and his staff, the better things got. By the time we finally got our positive pregnancy test and “graduated” to our regular OBGYN, Dr. Groll and the staff were hugging us and crying happy tears with us. We recently returned to SpringCreek for their annual baby reunion and everyone remembered us!

Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.

Due to the presence of a large endometrioma on my left ovary, we began treatment with IUI. After two failed rounds, my endometrioma was responding negatively to the associated medications and Dr. Groll advised that we proceed to IVF. We did one round of IVF during which 12 eggs were retrieved, but only 2 were successfully fertilized (via ICSI). Most of my eggs showed significant damage due to endometriosis. Dr. Groll recommended we freeze both embryos on day 3, and after that I went on hormone suppression medication for two months to help calm my uterine environment. With Dr. Groll’s support, we opted to transfer both embryos to give us our best odds of conception, and one stuck, bringing us our healthy baby girl! Prior to my frozen embryo transfer, Dr. Groll also recommended I receive acupuncture, which I did. After conception, I followed an ibuprofen regimen for the first few weeks of my pregnancy to continue to encourage a calm uterine environment.

Describe your experience with the nursing staff at SpringCreek Fertility.

The nursing staff was warm, sincere, and compassionate. They always took the time to give hugs and dry tears. I felt that they celebrated our successes and mourned our failures right along with us.

Describe your experience with SpringCreek Fertility.

The clinic is very clean and beautiful with state-of-the-art technology and equipment. The front desk staff is excellent. They always have water and snacks available. Scheduling was always very flexible. They have a separate entrance for their andrology lab to make things less awkward for the men. This isn’t really a weakness, but the only thing I negatively recall is that the front desk staff always seemed very cheery and there were a lot of days I sat in the waiting room feeling absolutely miserable and it was hard to be in the presence of others who seemed so happy. Again, that’s not really a weakness, it was just something that was sometimes personally difficult for me to deal with.

Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.

I don’t recall specific costs, but I know we spent roughly $30,000 including all testing/monitoring, procedures, and medications.

Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.

I believe Dr. Groll’s usual approach is to transfer single embryos, but in our particular case, my husband and I wanted to transfer both of our embryos and Dr. Groll supported our decision.

Doctor

Jeremy Groll

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

SpringCreek Fertility

Dayton

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Jeremy Groll SpringCreek Fertility

2018, Unknown Success

Age 33

1 Fertility Medications

Male Factor

European

Income $50K - $99K

Only Doc Seen

Strongly Recommends

Success w/ Doc Not sure

Review of

Jeremy Groll SpringCreek Fertility

We ended up with 3 Day 6 embryos after egg retrieval in August [with Dr. Groll]. He graded them Fair, Fair, and Poor. When we had our first consultation with him, he recommended only transferring one at a time because of the risks to Mom and babies if doing more than one. However after grading our 3 embryos he said if we wanted to transfer two, he would do that for us.

We paid for one round of IVF [at Spring Creek Fertility], it was just under $15,000. We paid for our IVF meds through a special pharmacy he ordered them from $3200...They [staff] have all been available to answer all our questions. Anytime I’ve sent an e-mail, they have been very thorough in answering any questions I had... They [nurses] have continued to be very informative to us with any questions we had. I would e-mail them at random times and they would get back to me that same day answering any questions I had.

How was your experience with Jeremy Groll at SpringCreek Fertility?

I’ve only had one appt. with Dr. Groll and that was yesterday 3/26/18. He was very thorough with what he thinks we need to do and why. Answered any questions we had. We are still at the beginning stages of this journey with him but I know I won’t regret my decision to be his patient. Update: It is now 9/11/18. We started our first round of IVF with Dr. Groll on August, had our egg retrieval at towards the end of August and now we are planning our first FET for 9/25/18. So far, Dr. Groll has still done a great job. He is a very informative and smart person and has answered all our questions and made us feel better when things may not have gone the way we hoped during the stims and egg retrieval and growing of embryos process. Update: 9/27/18 We had our first FET on 9/25/18 and are currently in the 2WW. He answered all our questions and kept us at ease during the whole process.

What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?

Don’t worry! He will answer any questions and put your mind at ease. He’s very good at explaining how he thinks things will go.

During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?

He and his staff talked to us about everything. Answered any questions we had and made us feel completely at ease.

Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.

We haven’t started any treatments yet. My husband gets a DNA fragmentation index done tomorrow and I go for more blood work on Tuesday 4/3/2018. Update: 9/27/18. We had our first FET on Tuesday 9/25/18. We transferred one embryo graded Fair and are currently in the 2WW. I am taking these meds: thyroid, Estrace 3x a day, prometrium 2x a day, ibuprofen 400mg 2x a day, PIO shot 1x a day, prenatal with fish oil, aspirin, vitamin D, CoQ10, and methyl folate.

Describe your experience with the nursing staff at SpringCreek Fertility.

Very friendly and happy to have us there. Answered any questions we had. Update: 9/27/18 They have continued to be very informative to us with any questions we had. I would e-mail them at random times and they would get back to me that same day answering any questions I had.

Describe your experience with SpringCreek Fertility.

I have just started my journey with this clinic. From what I can see as of right now, they are very accommodating to our needs. I wear hearing aids and can’t talk on the phone but my husband can and they said anytime I need to talk to them I can e-mail or my husband can call. Love this place so far. Update: 9/27/18 Everyone at this clinic has been amazing to us. They have all been available to answer all our questions. Anytime I’ve sent an e-mail, they have been very thorough in answering any questions I had.

Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.

I don’t have any costs just yet. Still in the beginning stages of this journey. So far just a couple of co-pays, the rest has been covered by insurance or our HRA. Update: 9/27/18 We paid for one round of IVF, it was just under $15,000. We paid for our IVF meds through a special pharmacy he ordered them from $3200.

Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.

We ended up with 3 Day 6 embryos after egg retrieval in August. He graded them Fair, Fair, and Poor. When we had our first consultation with him, he recommended only transferring one at a time because of the risks to Mom and babies if doing more than one. However after grading our 3 embryos he said if we wanted to transfer two, he would do that for us.

What specific things went wrong at SpringCreek Fertility?

Lost appointments

Describe the specific things that went wrong at SpringCreek Fertility.

There was a miscommunication back in August. I had my baseline ultrasound scheduled on a Monday and my husband and I both needed to be there to sign consent forms to get the first part of IVF started. Well my husband found out he couldn’t make the Monday appointment because of work so he called to see if we could move it to a different day. The receptionist said yes we can move it to Wednesday. He said ok. Well Monday came and I got an e-mail from the IVf team wondering why I didn’t show. So apparently they kept my baseline ultrasound appointment for Monday and moved the signing of consent on Wednesday. After realizing that they fixed it and we did both on Wednesday so my husband could be there.

Doctor

Jeremy Groll

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

SpringCreek Fertility

Dayton

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Jeremy Groll SpringCreek Fertility

2018, Successful

Age 31

2 IVF

European

Income $200K - $499K

Nurse or HC Services

2nd of 2 Docs

4 IUI With Other Docs

2 IVF With Other Docs

Strongly Recommends

Successful

Review of

Jeremy Groll SpringCreek Fertility

He [Dr. Jeremy Groll] always seemed confident that things were going to work out but I also knew if there was a problem, he would keep me informed. When our first retrieval didn’t go as expected, he personally called me every day to update me on the progress of our one embryo. He made me feel at ease and confident that he would continue to work to find a better solution for me.

For our first egg retrieval he [Dr. Groll at SpringCreek Fertility] did a similar protocol to my first clinic that didn’t result in many quality embryos. Since I have PCOS, my AMH is high so everyone is worried about me getting OHSS. When my estrogen levels started to decline part way through stimulation, it was similar to previous cycles. Although we did get more eggs retrieved than any previous cycle, we only had 1 5 day embryo that was PGS tested but found to have complex mosaicism.

How was your experience with Jeremy Groll at SpringCreek Fertility?

Dr. Groll keeps you very informed but is compassionate and caring at the same time. He always seemed confident that things were going to work out but I also knew if there was a problem, he would keep me informed. When our first retrieval didn’t go as expected, he personally called me every day to update me on the progress of our one embryo. He made me feel at ease and confident that he would continue to work to find a better solution for me.

What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?

Make sure you ask questions and feel comfortable that you’re informed.

During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?

I initially was treated at a larger clinic and switched to Dr. Groll due to insurance reasons and not feeling as comfortable with my first clinic. I initially felt like I was getting more personalized care. It took him one egg retrieval cycle to figure out how to change my protocol and get a much better result. We ended up with more 5 day embryos than we had even gotten in eggs retrieved at our previous clinic.

Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.

For our first egg retrieval he did a similar protocol to my first clinic that didn’t result in many quality embryos. Since I have PCOS, my AMH is high so everyone is worried about me getting OHSS. When my estrogen levels started to decline part way through stimulation, it was similar to previous cycles. Although we did get more eggs retrieved than any previous cycle, we only had 1 5 day embryo that was PGS tested but found to have complex mosaicism. When he called to tell me we were down to 1 embryo, he already had ideas for the next cycle if PGS testing did not come back normal. During my second stimulation, he kept my Gonal at a consistent dose and allowed my estrogen to increase a little higher. This resulted in 29 eggs retrieved with 7 5 day embryos, 5 of which were PGS normal and 2 mosaic embryos. I had no signs of OHSS. We did a frozen transfer and I felt like he was very aggressive with the protocol with this. This included a steroid, ibuprofen, estrace and progesterone both vaginal suppositories and injectable. I’m currently 9 weeks pregnant from our first transfer.

Describe your experience with the nursing staff at SpringCreek Fertility.

The nurses always kept me very well informed. They told me actually number results for blood work and testing. At my first clinic, I don’t think I ever even heard what my estrogen level was, just the it was “good.” I appreciated the nurses being very detail oriented. They were always caring and compassionate.

Describe your experience with SpringCreek Fertility.

Everyone is very nice and welcoming. I appreciate the atmosphere of the waiting room as it more resembles someone’s home and not a doctors office. The staff is very good at returning calls in a timely manner and answering questions.

Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.

I have insurance coverage but did have to pay out of pocket for embryo biopsy which was about $2500 and PGS testing which was billed through an outside company. I believe the cost of IVF with ICSI is pretty standard, probably around $12,000 a cycle. Frozen transfer runs around $1000. I also pay about $45/month for embryo storage.

Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.

Dr. Groll tends to lean towards single embryo transfer as the overall risk for multiples is lower. I agree with this as I know how much a multiple pregnancy can increase your risk.

Doctor

Jeremy Groll

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

SpringCreek Fertility

Dayton

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Jeremy Groll SpringCreek Fertility

2018, Successful

Age 28

1 IVF

PCOS

Income $100K - $199K

2nd of 2 Docs

2 IUI With Other Docs

Strongly Recommends

Successful

Review of

Jeremy Groll SpringCreek Fertility

Dr. Groll ran diagnostic tests to figure out what the best treatment option was for us. Due to my husbands DFI fragmentation, he recommended IVF but did not say it was the "end all be all" option. He did say we could do IUI, however our chances of success were very low. I appreciated that he gave us realistic expectations... He encouraged the use of things like healthy diet, nose strips, fiber supplements, hormone supplements, acuptuncture, yoga etc. This was very important to me as I wanted to do as much as I possibly could to help increase our chances of conceiving. I'm a firm believer in both eastern and western medicine and Dr. Groll was supportive of all of my holistic approaches I wanted to try.

The nursing staff there [at SpringCreek Fertility] is so kind. Everyone is extremely organized and detail oriented...They have a great organized team that offer great resources to their patients. You will always get a hold of someone at their office and they always call when they say they will. I think it's great that I consistently saw Dr. Groll and that I didn't interchange with the nurse practitioner. I think there is something to say about consistency and treatment. I was tossed back and forth at my previous RE's office and it was absolutely awful. I don't know if it's because I was only doing IUI or not, but it was definitely a plus to see him throughout my entire cycle.

How was your experience with Jeremy Groll at SpringCreek Fertility?

He is so incredibly good about explaining things. However, sometimes I found he explained them in straight up medical lingo so it was hard for me to understand fully. I always asked additional questions until I felt comfortable with the response which he was always happy to explain further. Even though we are only half way through our first IVF cycle, we feel like we are in the best care possible. Dr. Groll ran nearly every test possible before we decided to move to IVF and I'm so thankful he did because we discovered my husbands DFI fragmentation which effects the sperm's ability to penetrate the egg. Had we stayed with my previous doctor, I fear that we would have gone through 1-2 more failed IUI cycles. Another thing I liked about Dr. Groll is that he was open to more of a holistic approach for treatment. He encouraged the use of things like healthy diet, nose strips, fiber supplements, hormone supplements, acuptuncture, yoga etc. This was very important to me as I wanted to do as much as I possibly could to help increase our chances of conceiving. I'm a firm believer in both eastern and western medicine and Dr. Groll was supportive of all of my holistic approaches I wanted to try.

What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?

As with any doctor, it think it's so important to be your own advocate. Make sure to ask questions and request clarification if you're unsure about something. Most importantly, stay on top of your medication and make sure that you double check on dosage. There was one instance where there was miscommunication between the staff and myself regarding an oral medication I was supposed to stop taking. I was told to keep taking it but when I double checked with the nurse they told me I should have stopped. It wasn't a huge deal since it was early in the cycle but it reminded me how important it is to keep track of your progress and to not solely rely on the staff and Dr. Groll.

During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?

As someone who hesitantly came to Springcreek (it was the only clinic my insurance covered and it's over an hour away from our home), I was so pleasently surprised with how much compassion Dr. Groll and his staff had.I had previously seen another doctor in Cincinnati for our IUI's and I was so taken back by the lack of information and matter-of-fact persona he had. I can honestly say the other doctor and his staff jaded the entire infertility process for us and Dr. Groll completely changed our outlook and for the first time in a long time we felt hopeful. He always goes in depth regarding any questions we have, big or small. Springcreek has a plethora of resources for their patients seeking any type of treatment. From support groups, financial advisors, on call 24/7 staff (who actually answer the phone) and counselors. They really go above and beyond for their patients. What I found so sweet was the handwritten card they wrote me as we just started our first IVF treatment. It included words of encouragement and a sweet quote. The little handwritten note went such a long way in my book (and even my husbands)!

Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.

Dr. Groll ran diagnostic tests to figure out what the best treatment option was for us. Due to my husbands DFI fragmentation, he recommended IVF but did not say it was the "end all be all" option. He did say we could do IUI, however our chances of success were very low. I appreciated that he gave us realistic expectations. For my first stim cycle, they started me on estrodial, then gonal-f and menopaur. Once we got closer to egg retrieval day, I took antagonist shot and ovidril. I just had my egg retrieval and we successfully retrieved 20 eggs. We do not know where we stand on embroyo development just yet as it was just this morning that I had my procedure.

Describe your experience with the nursing staff at SpringCreek Fertility.

The nursing staff there is so kind. Everyone is extremely organized and detail oriented.

Describe your experience with SpringCreek Fertility.

They have a great organized team that offer great resources to their patients. You will always get a hold of someone at their office and they always call when they say they will. I think it's great that I consistently saw Dr. Groll and that I didn't interchange with the nurse practitioner. I think there is something to say about consistency and treatment. I was tossed back and forth at my previous RE's office and it was absolutely awful. I don't know if it's because I was only doing IUI or not, but it was definitely a plus to see him throughout my entire cycle.

Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.

Patient orientation - $180.00 Prescription Meds for IVF - $6000 (covered by insurance - out of pocket is cheaper) Full IVF Cycle w/ Cryo - $2,600 (80% covered by insurance) Anticipated transfer meds - $1,000

Describe Jeremy Groll's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at SpringCreek Fertility.

N/A

What specific things went wrong at SpringCreek Fertility?

Provided conflicting information

Doctor

Jeremy Groll

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Clinic

SpringCreek Fertility

Dayton

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Jeremy Groll SpringCreek Fertility

2017 - 2018, Unsuccessful

Age 37 - 38

3 IVF

Endometriosis

Uterine Fibroids

Unexplained

European

Income $100K - $199K

2nd of 2 Docs

6 IUI With Other Docs

Donor Sperm

Doesn't Recommend

Unsuccessful

Review of

Jeremy Groll SpringCreek Fertility

After failed multiple frozen embryo transfers, I felt like he [Dr. Groll] did not change protocols or adjust course adequately. Before each transfer he would state that everything looked good and he was very hopeful and my chances were high. But after several transfers, still no results. Anytime I suggested additional testing or other treatment options, he would say that those treatments didn't work and I was shot down every time.

[SpringCreek Fertility] Very nice and new practice. Lots of attention to support groups. Staff is very friendly. Unfortunately, being a new practice, many of the staff was not very well trained or knowledgeable. From the fresh out of college physician's assistant, to billing and administrative.... They are expanding to open an office in Columbus and have also added support groups in Cincinnati. They seem very big on marketing and selling the practice right now, and I believe they are losing patient focus.

How was your experience with Jeremy Groll at SpringCreek Fertility?

After failed multiple frozen embryo transfers, I felt like he did not change protocols or adjust course adequately. Before each transfer he would state that everything looked good and he was very hopeful and my chances were high. But after several transfers, still no results. Anytime I suggested additional testing or other treatment options, he would say that those treatments didn't work and I was shot down every time.

What's one piece of advice would you give a prospective patient of Jeremy Groll at SpringCreek Fertility?

We went to this clinic for over a year without results. We should have left much sooner to seek help elsewhere.

During treatment, were you treated like a number or a human with Jeremy Groll at SpringCreek Fertility?

Very kind and friendly staff

Describe the protocols Jeremy Groll used in your cycles at SpringCreek Fertility and their degree of success.

Antagonist protocol used. He does not use Lupron. Made very little changes in protocol from cycle to cycle.

Describe your experience with your nurse at SpringCreek Fertility. (Assigned nurse: IVF team )

Nurses were somewhat knowledgeable, but at times hard to get ahold of. Best to communicate through email. I have been a patient at the practice longer than any of the nurses have worked there.

Describe your experience with SpringCreek Fertility.

Very nice and new practice. Lots of attention to support groups. Staff is very friendly. Unfortunately, being a new practice, many of the staff was not very well trained or knowledgeable. From the fresh out of college physician's assistant, to billing and administrative. Dr. Groll himself has extensive experience, but seemingly unable to budge on making adjustments to protocols. I asked about trying several different tests and treatments and was shot down every time. They are expanding to open an office in Columbus and have also added support groups in Cincinnati. They seem very big on marketing and selling the practice right now, and I believe they are losing patient focus. I went through several IVF Cycles there, and totally feel like I wasted my money. Before each cycle I was told my chances were great and everything looked good and I feel like I was giving false hope so that they could just get more money out of me. My biggest regret is not transitioning care for switching practices after my 3rd failed cycle.

Describe the costs associated with your care under Jeremy Groll at SpringCreek Fertility.

Average around $15,000 per IVF cycle

What specific things went wrong at SpringCreek Fertility?

Lost paperwork
Failed to call with results
Provided conflicting information
Failed to convey critical information

Describe the specific things that went wrong at SpringCreek Fertility.

I am a healthcare professional myself, and was disappointed by how information and details were conveyed and handled.

Doctor

Jeremy Groll

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

SpringCreek Fertility

Dayton

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Jeremy Groll SpringCreek Fertility

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Jeremy Groll

SpringCreek Fertility

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SpringCreek Fertility
Rated 8.7

78 patient reviews

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Jeremy Groll

SpringCreek Fertility

Education

How Doctor Communicates

SpringCreek FertilityRated 8.7Strongly recommend: 78%Neutral: 8%Don't recommend: 14%8.7

78 patient reviews

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SpringCreek Fertility
Rated 8.7