Jeremy Groll

The staff is very helpful, informative, and very comforting. Everyone has been very helpful. They are upfront with costs, and never hide anything from you. The environment is very relaxing, with a G rated movie always playing in the lobby. I cannot think of any real weakness at this moment in time.

Springcreek is run like a well-oiled machine. The only weakness I can think of is all the training going on with new staff but that is because the clinic is growing so quickly. The staff is very patient as far as figuring out scheduling and finances. We knew upfront how each cycle was going to go and how much it was going to cost.

The clinic is very clean and organized. The lobby offers a lot of different things to keep you busy while you are waiting. The girls at the front desk are very welcoming and friendly. They have almost everything in that office from labs to financial counselors.

Strengths - the clinic is not connected to any hospital, so there are no overhead rules being dictated. This allows for treatment to be personalized and for you to get the treatment you need. The clinic is very caring and every single employee cares about you and your journey. Every single person will work for you and to make sure they make your journey as easy as possible.

Two locations with a new office in Columbus made it a great option for those of us feeling limited by two local clinics. The consults there were great, but Columbus doesn't have full coverage to allow for scans leading up to IUI or IVF. The distance wasn't bad and the staff did their best to accommodate as much as possible in the Columbus office - consults, bloodwork, baselines, Skype sessions for IVF planning, paperwork signing, etc.

They are very good about follow up and guiding your journey each step of the way without overwhelming you. They do their best to help fit things into your schedule, and offer early morning appointments. They ensure your comfort through the entire process.

I have just started my journey with this clinic. From what I can see as of right now, they are very accommodating to our needs. I wear hearing aids and can’t talk on the phone but my husband can and they said anytime I need to talk to them I can e-mail or my husband can call. Love this place so far. Update: 9/27/18 Everyone at this clinic has been amazing to us. They have all been available to answer all our questions. Anytime I’ve sent an e-mail, they have been very thorough in answering any questions I had.

Everyone is very nice and welcoming. I appreciate the atmosphere of the waiting room as it more resembles someone’s home and not a doctors office. The staff is very good at returning calls in a timely manner and answering questions.

They have a great organized team that offer great resources to their patients. You will always get a hold of someone at their office and they always call when they say they will. I think it's great that I consistently saw Dr. Groll and that I didn't interchange with the nurse practitioner. I think there is something to say about consistency and treatment. I was tossed back and forth at my previous RE's office and it was absolutely awful. I don't know if it's because I was only doing IUI or not, but it was definitely a plus to see him throughout my entire cycle.

Very nice and new practice. Lots of attention to support groups. Staff is very friendly. Unfortunately, being a new practice, many of the staff was not very well trained or knowledgeable. From the fresh out of college physician's assistant, to billing and administrative. Dr. Groll himself has extensive experience, but seemingly unable to budge on making adjustments to protocols. I asked about trying several different tests and treatments and was shot down every time. They are expanding to open an office in Columbus and have also added support groups in Cincinnati. They seem very big on marketing and selling the practice right now, and I believe they are losing patient focus. I went through several IVF Cycles there, and totally feel like I wasted my money. Before each cycle I was told my chances were great and everything looked good and I feel like I was giving false hope so that they could just get more money out of me. My biggest regret is not transitioning care for switching practices after my 3rd failed cycle.

Personal and compassionate care is a strength of Spring Creek Fertility. From the friendly greetings to the charms and personalized hand-written postcards supporting us through the journey, you never felt alone. I did not take advantage of any of them, but they also have several support groups available for patients and non-patients to attend. The only improvement I would make is the addition of an online portal to enable patients to view their results and records.

I think a new patient would want to know that Springcreek is very warm and inviting. The environment is friendly and it does not feel like a sterile doctors office. The scheduling is flexible and you always leave with a sheet that reviews what you had done that day and what you need to do for your next appointment which I find so helpful because you tend to get forgetful when anxious and dealing with treatments. Springcreeks strength is its staff, they really are awesome. The best of any physician I’ve ever been to.

Stengths: very detailed care. wonderful staff and nurses. Nice clean office. Very knowledgebale doctor who is invested in helping you grow your family. I never ever felt that it was all about the money. Personalized care. You speak to the nurses and Dr. Groll multiple multiple times throughout your course of treatment and they make adjustments as you go. The staff does everything they can to help you save money on meds and explain all the payments clearly and upfront. Weaknesses: because of the personalized care, if you did not live close to the clinic all the appointments would be more challenging. I lived 10 minutes from the office, so this was not a concern for me personally. But if you lived out of town, treatment would be very difficult.

The front desk receptionists are phenomenal and will always answer the phones and answer to their best abilities. It’s hard to get ahold of Dr. Groll and nurses sometimes through the nurse line because they’re very busy but they do a great job of getting back as soon as they can. Overall, warm environment. Refreshments are available in the lobby area. There’s a TV always playing a movie of some sort when you are in the waiting room/lobby area.

Strength: Great nursing staff. Debbie was always super sweet to us. Kris was our IVF nurse and she always answered calls and emails for me, even after hours. I also was able to contact the medical assistant, Jordan, when Dr. Groll was not available. So that was helpful. I also had good communication with the financial ladies when talking about pricing. There were times though that I felt like I was pressured to move on with a cycle. Let's say that the FET would cost $3000 they'd quote me that on July 10th and say that in order to do it in August, I had to pay it by July 20th. Ten days is not very long to get together that amount of money. At times I felt as if they just wanted the money/patients. Working with patients in which a good majority of them do not have insurance coverage, you have to be mindful of this and remember that thousands of dollars is not easy for people to just scrounge together. Also, when we signed all the paperwork for IVF we signed a form for cryopreservation of our embryos stating it'd be $1000 for the first year then $300 each additional year. We paid the first $1000, but when the next year came around, I received a bill for $540 to be paid in 5 weeks. Not very much warning. After speaking with the financial/billing lady, she said that they switched providers and tried to alert the patients as early as they could. Problem # 1 is that I signed an agreement that it'd be $300, so that's not cool. Problem #2 is that they wanted me to get $540 together as if that's not a big deal. If they had given me a grace period and allowed a few more weeks I could have pulled from a couple paychecks to get it together all in one lump sum. They did not so I now have $45 taken out of my account every month to cover this. Another issue is your medical records. They are charging you a ridiculous amount for your medical records. If you need them for insurance or your primary doc or whatever, be prepared to pay a ridiculous amount. It's not just a printing or mailing fee...but a legit fee. Their reasoning is that 1. all practices are going to this...which is complete BS and not true. 2. due to the amount of time it takes to compile the records, that is why we have to pay. So basically you are paying for an office personnel to do their job. Electronic records..records that are already stored in the computer so they need to either print them off or drag them to a flash drive to send to you. So be prepared for yet ANOTHER bill from them if you ever want your records. OR fight them like I did and tell them how ridiculous this policy is and that they've already taken nearly $20,000 of my money...what do they need $75 more for??

The only true downside is high turnover. I’ve been with the clinic since 2016 and have seen so many new faces. When you build these bonds it’s important to see familiar faces. As a new patient ask lots of questions. No question will go unanswered. They are very accessible even after hours. Don’t be afraid to call. They understand how stressful this journey can be.

Appointments are not hard to get. They are very organized at all times. They are always willing to sit down and explain or go over anything. The billing department is very helpful and will work with you anyway they can. The phone line when you leave a message they always call back fast.

I can’t think of a single thing this clinic could improve on. I was blown away the minute I stepped through the door! It’s very clean and the decor is lovely. And don’t get me started on the snacks and “help yourself” keurig! Oh and the best part, it’s child friendly! Unless it’s a pediatric clinic, most clinics don’t have toys or books out to keep the little ones busy. So lovely to know that a placed so professional and focused on making babies is also focused on entertaining older children!

The clinic is very welcoming. The atmosphere is calming. There is always nature sounds playing in the background. It's in a central location that is easily accessible. Everything is on site so you don't have to go elsewhere to have labs drawn, provide specimens. Surgical procedures are also done on site such as egg retrieval and IVF. This makes it very convienent to have everything in one place. It also makes you feel comfortable since you are working with the same clinical staff that you have been from the beginning.

The clinic is in a great area of Centerville, and the facility is very up to date. Top of the line facilities and is always clean and neat in every area, from the waiting room, to the examination rooms, and the top notch egg retrieval, and transfer surgical rooms. This clinic hires compassionate people.

Everyone at the office was very nice and understanding. They worked with us on a payment plan for our first IVF cycle (as we are still paying on that). They don't try and force you into anything that you don't feel comfortable doing. The only thing I didn't care about is when my pregnancy test (blood work) came back they called to tell me over the phone the results I wish they would have scheduled an appointment to tell me and what they thought was the next best step. They also wanted me to schedule next month right away for another IVF which in my case and I am sure most people we didn't have the money again to do so soon.

The clinic is very organized. They have early appointment hours which make it easy for all diffeent work hours. I wish they were open on weekends which would make it easier to schedule iuis for when ovulation falls on weekends.

Strength- They were extremely flexible with scheduling appointments. Their hours are very convenient. They are very sensitive and supportive. Weakness- My husband and I are not considering IVF at this point, and I felt that at the initial consultation, IVF was pushed a little too much.