Jessica Rubin

RBA

Rated 9.5
Strongly recommend: 84%Neutral: 13%Don't recommend: 3%9.5
84% strongly recommend
6 reviews
Humanity
9.9
9.9
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.8
9.8
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.7
7.7
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Responsiveness
6.7
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Medical College of Georgia
Residency
Emory U
Fellowship
Baylor

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Jessica Rubin works at

RBA
Rated 8.8
Strongly recommend: 71%Neutral: 19%Don't recommend: 9%8.8

At 1 office

Sandy Springs
1100 Johnson Ferry Road NE
Atlanta, GA 30342
404-257-1900
Explore Clinic

6 patient reviews

LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Successful
NPS
10
NPS
10
Age 37 - 39
4 IUI
Donor Sperm
PCOS
Black or African-American
Income $100K - $199K
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr. Rubin is an amazing doctor and makes me feel comfortable and she makes me feel like I matter. From the first time I sat in her office she has always made me feel welcomed and safe. She was very supportive during each cycle even the one positive pregnancy I had that ended in death. I recommend Dr. Rubin to all my friends...If you want to feel safe and feel like you matter Dr. Rubin should be your doctor.
RBA’s strengths focus on ensuring the patient is aware of what procedure will happen, how it will happen, and follow up is great. The financial office is not as informative about what is owed. I may come in for one cycle and do the ultrasound and not be charged and the next cycle I am asked for payment. It can become confusing. I’m not sure if I had a credit or what...The clinical team is very responsive and informative. Always professional and available to answer questions.
How was your experience with Jessica Rubin at RBA?
Dr. Rubin is an amazing doctor and makes me feel comfortable and she makes me feel like I matter. From the first time I sat in her office she has always made me feel welcomed and safe. She was very supportive during each cycle even the one positive pregnancy I had that ended in death. I recommend Dr. Rubin to all my friends.
What's one piece of advice would you give a prospective patient of Jessica Rubin at RBA?
If you want to feel safe and feel like you matter Dr. Rubin should be your doctor.
During treatment, were you treated like a number or a human with Jessica Rubin at RBA?
Dr. Rubin truly cares about her patients. After the passing of my son who was born 8/9/21 and passed the next day 8/10/21 she has been very empathetic and very supportive on trying to get me to a successful pregnancy.
Describe your experience with your nurse at RBA. (Assigned nurse: Callie )
The clinical team is very responsive and informative. Always professional and available to answer questions.
Describe your experience with RBA.
RBA’s strengths focus on ensuring the patient is aware of what procedure will happen, how it will happen, and follow up is great. The financial office is not as informative about what is owed. I may come in for one cycle and do the ultrasound and not be charged and the next cycle I am asked for payment. It can become confusing. I’m not sure if I had a credit or what.
Describe the costs associated with your care under Jessica Rubin at RBA.
IUI in 2021 was about $350 and I can’t remember how much ultrasound was IUI in 2022 is about $475 and I paid $215 for ultrasound Storage is $200
What specific things went wrong at RBA?
  • Provided conflicting information
Describe the specific things that went wrong at RBA.
I was told when insurance was verified that my insurance would cover the IVF and when it came time to start a cycle I was told different information. I was prepared to pay the discussed amount of almost $6000 but once I received that news it was disappointing and I did t have $20,000 to pay.
10
Doctor
Jessica Rubin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
LGBTQ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RBA
Sandy Springs
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
LGBTQ Care
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
0
NPS
0
Age 31
East Asian
Income $200K - $499K
Investor
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Rubin did not treat us like a number but it wasn’t very humanly either. She was not what we expected. As a person, doctor, let alone an infertility specialist. She had no bedside manner and she was offensive...barely explained the IVF and IUI procedure. She didn’t even take the time to educate us in depth but gave us the Spark Notes version of the explanation; uhm social media bloggers were much more helpful than Dr. Rubin. My husband and I did not move forward with her. We did not feel she was the right doctor for us.
The [RBA] receptionist is impolite... basically rude. Having a welcoming Receptionist is important. She did not help with the check in process. quest lab is on the same floor as RBA, which is convenient...Nurse Caitlin was fantastic. It’s a shame she is so kind and compassionate that works with a doctor who is the completely opposite...Choose a doctor and team that you feel comfortable with. Someone you will have faith in and you can trust in.
How was your experience with Jessica Rubin at RBA?
Nurse Caitlin was fantastic. It’s a shame she is so kind and compassionate that works with a doctor who is the completely opposite. Dr. Rubin barely explained the IVF and IUI procedure. She didn’t even take the time to educate us in depth but gave us the Spark Notes version of the explanation; uhm social media bloggers were much more helpful than Dr. Rubin. My husband and I did not move forward with her. We did not feel she was the right doctor for us.
What's one piece of advice would you give a prospective patient of Jessica Rubin at RBA?
Choose a doctor and team that you feel comfortable with. Someone you will have faith in and you can trust in.
During treatment, were you treated like a number or a human with Jessica Rubin at RBA?
Dr. Rubin did not treat us like a number but it wasn’t very humanly either. She was not what we expected. As a person, doctor, let alone an infertility specialist. She had no bedside manner and she was offensive. First, she would not shake our hands because of COVID (understandable, although it was just being introduced into the US). She then proceeded to ask if my husband and I were related, immediately following “I have to ask legally”. And a few moments later she asked where we were from, as if she wanted to confirm we did not have COVID. She felt immediately uncomfortable when we told her we had not traveled outside the US in 3-4 years. She then talked about how she traveled Japan and China in November 2020 and talked about that for about 3 minutes....................... Our consultation was barely 15 minutes for $270.
Describe the protocols Jessica Rubin used in your cycles at RBA and their degree of success.
N/A
Describe your experience with the nursing staff at RBA.
Nurse Caitlin was great. She was kind and compassionate . I wish I could request her at a different facility :’)
Describe your experience with RBA.
The receptionist is impolite... basically rude. Having a welcoming Receptionist is important. She did not help with the check in process. quest lab is on the same floor as RBA, which is convenient.
Describe the costs associated with your care under Jessica Rubin at RBA.
Consultation was $270.
Describe Jessica Rubin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.
N/A
0
Doctor
Jessica Rubin
NPS
Humanity
3 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
RBA
Sandy Springs
NPS
Operations
2 of 5
Scheduling
3 of 5
Nursing Staff
1 of 5
Educational Resources
1 of 5
2018 - 2019, Successful
NPS
10
NPS
10
Age 29 - 30
1 IVF
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Successful
Dr. Rubin introduced herself to us and I knew she was going to treat us as people not a number. She remembered specific details about our lives that were unrelated to our treatment and made it a point to come visit us after our retrieval even though she wasn’t on call. In addition, she called and essentially talked us off the ledge when we almost backed out of Ivf due to fear. She engaged with me on a personal level that was beyond her clinical expectations as a provider.
Clinic [RBA] seems to really value each patient as an individual vs a number. Weakness- i think they could do some upgrades to their facility and accommodations for patients in waiting area but I really do not think the clinic has any true clinical or relationship weaknesses.... Labwork- roughly 500 for spouse and I HSG-roughly 2000 IVF round- 15,500 Embry Tranfer- 4500 per transfer Meds- 4-5000 ( IVF cycle 3000 plus embryo transfer prep- mine were 5700) Additional Visits- 150 per visit
How was your experience with Jessica Rubin at RBA?
Dr. Rubin greeted my husband and I as people instead of patients. She introduced herself by her first name and really seemed to make a connection with us on a personal level. Due to our concern with our diagnosis, we saw her multiple times prior to making a decision on a treatment plan and those visits were more like therapy than clinical. She shared her personal beliefs and then discussed science. When we went into the retrieval, I was panicked about a low projected number of follicles the night before the procedure. Dr. Rubin called me at home at 8 pm when I was flipping out (she was not on call) just to reassure both my husband and I. She went above and beyond and made me feel safe in her care. I may need to do additional retrievals and I will only do them under her guidance.
What's one piece of advice would you give a prospective patient of Jessica Rubin at RBA?
Be open to tough discussions- she will give you the information in a straight forward way
During treatment, were you treated like a number or a human with Jessica Rubin at RBA?
Dr. Rubin introduced herself to us and I knew she was going to treat us as people not a number. She remembered specific details about our lives that were unrelated to our treatment and made it a point to come visit us after our retrieval even though she wasn’t on call. In addition, she called and essentially talked us off the ledge when we almost backed out of Ivf due to fear. She engaged with me on a personal level that was beyond her clinical expectations as a provider. She truly seemed to care about our outcomes as a couple instead of statistic. Using her own experience with egg freezing, she was able to make a connection with me on a level beyond that of another RE.
Describe the protocols Jessica Rubin used in your cycles at RBA and their degree of success.
Initial worktop was diagnostic labs for my husband and I, HSG for tubal testing, and follow up saline sonogram. IVF for unexplained infertility. Ultrasounds starting on day 5 of Protocol cycle- every other day until retrieval. Retrieval day 14. CoQ10 recommenced for egg quality. Meds- Gonal 5-150 mg at bedtime, HCG in am (10 mcg for egg quality) for entire cycle. Add Cetrotide daily staring on day 7 to prevent ovulation.
Describe your experience with RBA.
Clinic seems to really value each patient as an individual vs a number. Weakness- i think they could do some upgrades to their facility and accommodations for patients in waiting area but I really do not think the clinic has any true clinical or relationship weaknesses. Overall, a great experience.
Describe the costs associated with your care under Jessica Rubin at RBA.
Labwork- roughly 500 for spouse and I HSG-roughly 2000 IVF round- 15,500 Embry Tranfer- 4500 per transfer Meds- 4-5000 ( IVF cycle 3000 plus embryo transfer prep- mine were 5700) Additional Visits- 150 per visit
Describe Jessica Rubin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.
Only single embryo transfer. Statistical evidence that proves that single embryo transfer produces higher success rates and safer pregnancies and outcomes for mom and baby
10
Doctor
Jessica Rubin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RBA
Piedmont
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019 - 2020, Unknown Success
NPS
8
NPS
8
Age 32 - 33
1 Embryo Freezing
Anovulation
PCOS
Other
Income $50K - $99K
Nurse or HC Services
3rd of 3 Docs
IVF With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Rubin treated my husband and me with nothing but kindness. She took time to explain things where we could understand them and didn’t hesitate to answer any questions. At the time of my miscarriage, she personally called me a couple of times to check on me...For me personally, Dr. Rubin recommended single embryo transfer...
[staff of RBA] Medical assistant seemed a little short with me when asking questions. Nurse was very compassionate during miscarriage. Prompt communication via email, but phone communication was a little slow...Surgery center is also conveniently located in same building so egg retrieval’s and embryo transfers are performed in main office location.
How was your experience with Jessica Rubin at RBA?
Very thorough- at my initial consultation it was obvious that she read all my medical records (size of a book) and had even made notes and marked pages. Very kind and explained all steps of the process and what to expect.
What's one piece of advice would you give a prospective patient of Jessica Rubin at RBA?
Write a list of questions before appointment so that you don’t forget.
During treatment, were you treated like a number or a human with Jessica Rubin at RBA?
Dr. Rubin treated my husband and me with nothing but kindness. She took time to explain things where we could understand them and didn’t hesitate to answer any questions. At the time of my miscarriage, she personally called me a couple of times to check on me.
Describe your experience with the nursing staff at RBA.
Medical assistant seemed a little short with me when asking questions. Nurse was very compassionate during miscarriage. Prompt communication via email, but phone communication was a little slow.
Describe your experience with RBA.
Multiple locations makes it a little more convenient for people traveling from out of town. The doctor who is on-call performs the procedures. Some of the other doctors do not seem to be as personable as Dr. Rubin. Surgery center is also conveniently located in same building so egg retrieval’s and embryo transfers are performed in main office location.
Describe the costs associated with your care under Jessica Rubin at RBA.
I was accepted into the baby guarantee program. It was a flat fee that covered monitoring appointments, egg retrieval, and embryo transfers. Medication was not included. If no live birth in 2 years, then we get our money back.
Describe Jessica Rubin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.
For me personally, Dr. Rubin recommended single embryo transfer.
8
Doctor
Jessica Rubin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
RBA
Sandy Springs
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
NPS
10
NPS
10
Age 32 - 34
2 IVF
Unexplained
European
Income $100K - $199K
Operations
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Rubin] Stated the facts plainly, which I wanted, but excellent care and bedside manner when I was grieving an outcome or expectation...Fully answered any questions I had, compassionate bedside manner, upbeat, but always forthcoming regarding risks/outcomes. She fully explained when or why we needed to change course and I always felt like a very active participant in the decisions and direction of treatment....
[nurse at RBA was] Very compassionate. Due to my incessant phone calls, she was the one to inform me of my chemical pregnancy. She handled the whole situation perfectly — looking back, I wouldn’t have her change a thing, given the circumstances...Appreciate the Piedmont location. It was easy to get in and get out. The office at Sandy Springs is also becoming more updated. The staff that handle transfers and the embryologists are also excellent!...
How was your experience with Jessica Rubin at RBA?
Wonderful, kind, competent doctor. Fully answered any questions I had, compassionate bedside manner, upbeat, but always forthcoming regarding risks/outcomes. She fully explained when or why we needed to change course and I always felt like a very active participant in the decisions and direction of treatment.
What's one piece of advice would you give a prospective patient of Jessica Rubin at RBA?
Think about what matters to you — trying low intervention treatment first, trying to achieve pregnancy as quickly as possible, how much you’re willing to disrupt your life with medication and appts. Then she’ll work with you to help achieve those goals.
During treatment, were you treated like a number or a human with Jessica Rubin at RBA?
Stated the facts plainly, which I wanted, but excellent care and bedside manner when I was grieving an outcome or expectation.
Describe your experience with your nurse at RBA.
Very compassionate. Due to my incessant phone calls, she was the one to inform me of my chemical pregnancy. She handled the whole situation perfectly — looking back, I wouldn’t have her change a thing, given the circumstances.
Describe your experience with RBA.
Appreciate the Piedmont location. It was easy to get in and get out. The office at Sandy Springs is also becoming more updated. The staff that handle transfers and the embryologists are also excellent!
Describe the costs associated with your care under Jessica Rubin at RBA.
Approximately 4K for ea transfer Believe egg retrieval was 10-15k
Describe Jessica Rubin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RBA.
eSET due to risk of complications with multiples.
10
Doctor
Jessica Rubin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RBA
Sandy Springs
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019 - 2020, Consult
NPS
10
NPS
10
Age 30 - 31
Black or African-American
Income $0 - $49K
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Jessica Rubin] was very easy to talk. She explained how fertility and infertility works. She helped us to understand the tests and processes we would go through. She included diagrams to visually show how it all works! We arrived at our appointment and was seen right away.
[The staff at RBA - Sandy Springs] is very nice, everyone that works there are pleasant and always smiling! They make you feel comfortable when you arrive, until you leave. The environment is really nice. They get you in and out, with your appointments...They are excellent
How was your experience with Jessica Rubin at RBA?
She was very easy to talk. She explained how fertility and infertility works. She helped us to understand the tests and processes we would go through. She included diagrams to visually show how it all works! We arrived at our appointment and was seen right away.
What's one piece of advice would you give a prospective patient of Jessica Rubin at RBA?
Be open-minded
During treatment, were you treated like a number or a human with Jessica Rubin at RBA?
She was extremely nice and helpful with explaining everything
Describe the protocols Jessica Rubin used in your cycles at RBA and their degree of success.
i have only done the tests - covid19 put a pause to our progress.
Describe your experience with the nursing staff at RBA.
They are excellent
Describe your experience with RBA.
The clinic is very nice, everyone that works there are pleasant and always smiling! They make you feel comfortable when you arrive, until you leave. The environment is really nice. They get you in and out, with your appointments
10
Doctor
Jessica Rubin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RBA
Sandy Springs
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5