Verified
This patient has provided documentation of treatment at this clinic.
2022, Unsuccessful
There were few things I liked about seeing Dr. Zolton. One of the things I did like about her however, was that she explained really well what she was doing with her ultrasounds, what she was seeing and would even show me most of the time...She definitely does not make my care feel personalized or my concerns feel valid.
I have few positives to say about RGI. They are nearly impossible to get ahold of if you’re calling, so for a new patient that’s a problem. Don’t expect a response until the next day. If you’re established, basically the only way you’ll get ahold of anyone is through text which I find a little ridiculous especially when they’re texting you about certain results...The nursing staff at the Canfield location are incredible. They are all very friendly. The nursing staff at the Akron location are less personable but still nice.
How was your experience with Jessica Zolton at Reproductive Gynecology & Infertility?
There were few things I liked about seeing Dr. Zolton. One of the things I did like about her however, was that she explained really well what she was doing with her ultrasounds, what she was seeing and would even show me most of the time. She also better told me what I should be doing post IUI to optimize my chances than the other doctor I saw at the same clinic. I did not like that she never took my concerns into consideration. When I asked for the treatment my OBGYN told me I needed and was the reason she sent me to RGI I was told that it wouldn’t make a difference without anything to back up her statement. She definitely does not make my care feel personalized or my concerns feel valid.
What's one piece of advice would you give a prospective patient of Jessica Zolton at Reproductive Gynecology & Infertility?
Find a different practice.
During treatment, were you treated like a number or a human with Jessica Zolton at Reproductive Gynecology & Infertility?
Both doctors I’ve seen at RGI seem to not treat based on personal needs, but rather a blanket treatment to all patients. No concerns I voiced were/are taken seriously but rather brushed off because they only provide treatment one way.
Describe the protocols Jessica Zolton used in your cycles at Reproductive Gynecology & Infertility and their degree of success.
The protocol was never really voiced to me by Dr. Zolton. I started with another doctor who pretty much told me IVF was my only option and then was switched to Dr. Zolton’s care without notice and she just continued my IUI. Each cycle I started on 50mg of Clomid for five days and then once my follicles were appropriate sizes I would use a 250mcg Ovidrel injection. I was never told why these doses or medications specifically and nothing has changed since I started treatment there. My first IUI failed. My second IUI resulted in a chemical pregnancy.
Describe your experience with your nurse at Reproductive Gynecology & Infertility.
The primary nurse assigned to me I have never met. We have spoken strictly through text and two phone calls. I’m not sure how but she was under the impression I was being seen by a different doctor within the practice so was discussing all of my outside lab results and questions with the wrong doctor. Other than that my primary nurse is very friendly. The nursing staff at the Canfield location are incredible. They are all very friendly. The nursing staff at the Akron location are less personable but still nice.
Describe your experience with Reproductive Gynecology & Infertility.
I have few positives to say about RGI. They are nearly impossible to get ahold of if you’re calling, so for a new patient that’s a problem. Don’t expect a response until the next day. If you’re established, basically the only way you’ll get ahold of anyone is through text which I find a little ridiculous especially when they’re texting you about certain results. I also recommend being very educated on what your insurance covers regarding your treatment. If you’re unsure call your insurance and do not leave it up to the billing staff to help you. I had services that were covered and that I told them were covered and they refused to bill those services for three months because they didn’t think they were (they are). If you feel you need a different treatment you really need to advocate for yourself, which I feel like isn’t good patient care personally. They also make large changes to the practice and give no notice to the patients. The Canfield location used to be open until 4pm on Monday, Wednesday and Friday. They now only schedule morning appointments, which is very hard to work with when you have a job. I was not given a heads up about the change in the hours. In addition the doctor I initially established care with stopped seeing patients at the Canfield location. They just started scheduling me with a different doctor without any heads up or anything being said about it at any point in time. I had to figure out on my own that I wouldn’t be seen by my original doctor any longer. The best thing about them is the nursing staff at Canfield. They are very friendly and very positive.
Describe the costs associated with your care under Jessica Zolton at Reproductive Gynecology & Infertility.
Out of pocket costs for ultrasounds are $300 each and the out of pocket costs for IUI is $600 each. I get Clomid through my normal pharmacy which is roughly $20 for 50mg for 5 days. They send prescriptions for injections to Mandell’s pharmacy where I get Ovidrel. With no insurance that costs me $107 total. At minimum I get two ultrasounds each cycle so the total cost is about $1,300 per cycle for IUI.
What specific things went wrong at Reproductive Gynecology & Infertility?
- Failed to convey critical information
Describe the specific things that went wrong at Reproductive Gynecology & Infertility.
For my first IUI I had to go to a different location which is an hour away from where I live. I was told that it would be fine to collect my husbands semen sample at home and bring it with me to my appointment so he didn’t have to go. I was also told semen has roughly an hour before cells start dying after it’s collected so I had little room to work with. When I got to my appointment at a location I have never been to roughly 50 minutes after collection I asked the girl at the desk if I give her the semen sample and she told me no to have a seat and someone will be out to collect it from me. I sat there for about 45 minutes and no one came out when I saw another girl come in to drop off her partners sample and the girl at the front desk directed her to another room. After I saw that I asked if I should take my husbands sample there and she said I could but I had to wait for the other girl to be finished which was another 10-15 minutes so by time I gave them my husbands sample it was two hours old and half of the sperm had died off. I was offered no apology or explanation for why this happened and wasted a lot of money for their lack of communication.