How was your experience with Jill Attaman at Harvard Vanguard?
Jill Attaman was very nice. However, I felt like I wasn't given any attention. I felt confused who to call and ask questions to. She only has one nurse at the Burlington location. I felt like she didn't care and didn't answer my questions easily. I'm not sure if them merging with Boston IVF was playing a role in this.
What's one piece of advice would you give a prospective patient of Jill Attaman at Harvard Vanguard?
Ask questions, and ask her to be direct.
During treatment, were you treated like a number or a human with Jill Attaman at Harvard Vanguard?
Jill Attaman was too busy for me. Even her staff commented several times on how busy she was. Also they are merging with Boston IVF, so I felt I was always being shifted around.
Describe the protocols Jill Attaman used in your cycles at Harvard Vanguard and their degree of success.
We did Gonal F, which is very expensive. There was one other injection to but I can't remember. We did the trigger shot and the retrieval in Lexington. We did genetic testing this time which is costly. Unfortunately the three embryos that did test came back all abnormal.
Describe your experience with your nurse at Harvard Vanguard. (Assigned nurse: Chris)
At the Burlington location it was Chris. She was lovely but all by herself so it was often left leaving messages. I often got routed to the Wellesley location to speak to others to. It was very confusing who to call. Then on weekends it was to call Kenmore location to, which was odd and very hard to get through.
Describe your experience with Harvard Vanguard.
I felt that burlington office was nice, but the schedule was inflexible. I thought it was confusing to have to go to other locations. I went to Welseley only because I didn't want to drive into Boston.
Describe the costs associated with your care under Jill Attaman at Harvard Vanguard.
This part was the nightmare! We were denied from Blue Cross Blue Shield. They denied me on an old test from another doctor I was not seeing. The very information they denied me for was from a past cycle they approved. Jill Attaman although supported me I feel should could have worked harder to help appeal the decision.
The cycle was incomplete because we did the genetic testing . We had no transfer, which would have cost more. When I paid for the cycle the accountant said I was all
Set but the transfer was never paid for and I thought it was because she said I was all paid in full.
What specific things went wrong at Harvard Vanguard?
- Failed to call with results
- Failed to convey critical information
Describe the specific things that went wrong at Harvard Vanguard.
I was waiting for the genetic testing of the embryos to come back. They were back and Jill Attaman did not call me. I had to create a little drama with the staff to get her on the phone to call me with the results (which I had already waited 2 weeks).