John Gililland

Reproductive Care Center

Available Lines of Communication

Doctor, Nurse available by email
Doctor email
Nurse email
Doctor, Nurse available by direct line
Direct line to doctor
Direct line to nurse
Available by cell phone
Doctor personal cell phone
Medical SchoolU. of Arizona
ResidencyArizona Health Sci Ctr
FellowshipWalter Reed
Clearfield
1725 East 1450 South
Clearfield, UT 84015
(801) 784-5484
Pleasant Grove
2435 West 450 South
Pleasant Grove, UT 84062
(801) 492-5959
On a scale from 0-10, how likely are you to recommend John Gililland to a friend?
Strongly recommend: 60%Neutral: 18%Don't recommend: 21%8
35 assessments
  • 60% Strongly recommend (9-10)
  • 18% Neutral (7-8)
  • 21% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
8.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
Poor communication
Excellent communication
8.6
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
Rarely saw at appts.
Always saw at appts.
6.3
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
Poor response time
Excellent response time
Poor
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

On a scale from 0-10, how likely are you to recommend Reproductive Care Center to a friend?
Strongly recommend: 65%Neutral: 17%Don't recommend: 17%8.5
125 assessments
  • 65% Strongly recommend (9-10)
  • 17% Neutral (7-8)
  • 17% Don't recommend (0-6)
35 assessments
10
Age
27 - 28
Treated
2018 - 2019
Success with this Doc
?
Treatment
2 Fertility Medications
Diagnosis
Endometriosis, Male Factor
10
The first time my husband and I went in for a consultation I was very nervous. Dr. Gililland could tell and was there to reassure me that he would do everything to get me pregnant. We did lots of testing and blood work and were set to do IUI my next cycle. I went in for an ultrasound the start of my next cycle and they found an endometromia.... Dr. Gililland decided the next best thing would be surgery to remove my endometromia. I agreed and we proceeded. While I was very disappointed and was super excited to try IUI
+ Read more
Age
27 - 28
Treated
2018 - 2019
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Fertility Medications
Diagnosis
Endometriosis, Male Factor
10
How was your experience with John Gililland at Reproductive Care Center?
The first time my husband and I went in for a consultation I was very nervous. Dr. Gililland could tell and was there to reassure me that he would do everything to get me pregnant. We did lots of testing and blood work and were set to do IUI my next cycle. I went in for an ultrasound the start of my next cycle and they found an endometromia. Of course not the news I wanted but what I got. Dr. Gililland decided the next best thing would be surgery to remove my endometromia. I agreed and we proceeded. While I was very disappointed and was super excited to try IUI I knew this was the best think for me. He did the surgery and found a lot more then he was expecting but was able to get it all out. I had some complications after and dr. Gililland worked through them with me never dismissing me and always there to help with my concerns. He even called me from his home phone to make sure I was doing okay. We are now starting to do testing and things to get ready for IVF. I would recommend Dr. Gililland
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center?
Be open to what he has to say and make sure to ask as many questions as you have. He gives very detailed answers and will give you all the information you need.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center?
Dr. Gililland has been an amazing doctor and treats me like human instead of a numberq. He is very caring and cares about everything my husband and I are going through. He makes sure to always answer my questions and he is always there calm my concerns. He makes it a point to talk about other things and get to know us at every appointment.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center and their degree of success.
The first treatment I did was femara (a pill like clomid). It didn't give the results we wanted, so we did further testing. The next thing we were going to try was IUI, however the nurse found an endometromia and so surgery was the next thing we did to remove the endometrioma. And finally we are currently working towards IVF. Hoping that it gives successful results.
Describe your experience with the nursing staff.
The nursing staff and RCC has always been very nice and easy to work with. The only complaint I have is it's hard to get a hold of them when I have a question. I understand they are busy but when it takes more then 24 hours on regular work days it gets a little frustrating. They are however awesome when I go in. Very understanding and explain what they are doing very well.
Describe your experience with Reproductive Care Center.
The overall clinic is pretty good. The most frustrating thing for me is I never get a bill. They just tell me each appointment how much money I owe. I don't know exactly what I'm paying for. I am the type of person who likes to see what I'm paying for. Other then that the front desk is great at getting me in when it's convenient for me and the location of the clinic is easy to get to.
Describe the costs associated with your care under John Gililland at Reproductive Care Center.
The costs differ for sure but they are the best prices I have found. Testing, ultrasounds, and blood work cost about $1000. When we do IVF we will be paying around $9000 for one round.
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center.
The first time Dr. Gililland told me he did eSET it was very hard for me to hear. I was hoping to transfer more embryos and hopefully have a higher chance of getting pregnant. I am now on board with it and understand his logic.
What specific things went wrong at Reproductive Care Center?
  • Failed to call with results
10
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Verified

This patient has provided documentation of treatment at this clinic.

0
Age
22 - 24
Treated
2017 - 2019
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Anovulation
0
I asked if I could transfer more than one embryo with IVF. He [Dr. John Gililland] said no. I asked well isn’t it my choice as the patient. He said no... well I mean yeah it is. And that’s where he proceeded to laugh in my face and make me feel stupid. Then, quickly off to billing! I wish he would tactfully explain all the reasons he advised only one embryo... Low dose femara with gonal f injections and times intercourse. Pregnant with a miscarriage. Same doses for second cycle. Not pregnant. Third high dose of injectables and femara and iui Not pregnant. Femara and iui not pregnant.
+ Read more
Age
22 - 24
Treated
2017 - 2019
Success with this Doc
No
Race
Other
Income
$0 - $49K
Occupation
Accountant
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI
Diagnosis
Anovulation
0
How was your experience with John Gililland at Reproductive Care Center?
I had a miscarriage with the first treatment. Understandable that things happen. But when I went in for a follow after I had passed everything I felt very heartbroken and was hoping to feel some comfort from the staff. Nope. Nothing. I was called into the back, had my blood drawn, and the nurse said “K, you know what to do.” Meaning strip from the waist down to do an ultrasound. Umm yeah. Very unprofessional. I was so mad. The last 3 appointments with Dr. G he has rushed me to billing without first wanting to answer all my questions. We were VERY discouraged after he required me to get ANOTHER hysteroscopy surgery before doing IVF after the fact I just had it done 6 months prior which also included laparoscopic surgery. Then telling us he won’t let me do IVF at all until he does the surgery. We feel like he is in it for the money. I will never go back to RCC. I don’t like a doctor laughing in my face for honest questions I have.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center?
Don’t let him get up and send you away until you have all your questions answered. Know your rights as a patient.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center?
After each consultation with the doctor I was rushed into billing. Then finding out I would have to wait for few months to get into the next batch of people before doing IVF. It wasn’t just a personal journey, and my own timing. it felt like I had to be on a schedule with tons of other people to make it worth his time.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center and their degree of success.
First cycle. Low dose femara with gonal f injections and times intercourse. Pregnant with a miscarriage. Same doses for second cycle. Not pregnant. Third high dose of injectables and femara and iui Not pregnant. Femara and iui not pregnant.
Describe your experience with the nursing staff.
I loved Amy and heather very much! They were very compassionate toward me and my husband. They answered all my questions and stayed to explain things until I understood. One nurse I don’t know her name was the one that said “you know what to do” after my miscarriage. I really don’t like her. She’s not very personable.
Describe your experience with Reproductive Care Center.
Most of the time when we show up on time we are waiting for a lot longer than normal. The nurses are really great to work with especially over the phone. It may take them a little bit to call you back, but they do return your call. The last time I went there I was out in the waiting room and one of the girls by the front desk was very obnoxious and gossiping. It felt very unprofessional.
Describe the costs associated with your care under John Gililland at Reproductive Care Center.
HSG $300 SHG $300 in office hysteroscopy $400 consult $200 Ultrasounds $250 injections $400-$600
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center.
I asked if I could transfer more than one embryo with IVF. He said no. I asked well isn’t it my choice as the patient. He said no... well I mean yeah it is. And that’s where he proceeded to laugh in my face and make me feel stupid. Then, quickly off to billing! I wish he would tactfully explain all the reasons he advised only one embryo
What specific things went wrong at Reproductive Care Center?
  • Failed to call in prescriptions to pharmacy
0
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
Age
26
Treated
2018
Success with this Doc
?
Treatment
4 Fertility Medications
Diagnosis
Anovulation, Endometriosis, Unexplained
10
He [Dr. Gililland] was a great listener and explainer from the very beginning. He was willing to go at my pace and ensure I had all the information along the way. He never once made me feel judged or shamed. Through different procedures and diagnostic studies he could tell I was nervous for some of them and made sure I was confident and ready before he proceeded. He helped me feel relaxed and understood.
+ Read more
Age
26
Treated
2018
Success with this Doc
?
Race
European
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 Fertility Medications
Diagnosis
Anovulation, Endometriosis, Unexplained
10
How was your experience with John Gililland at Reproductive Care Center?
He was a great listener and explainer from the very beginning. He was willing to go at my pace and ensure I had all the information along the way. He never once made me feel judged or shamed. Through different procedures and diagnostic studies he could tell I was nervous for some of them and made sure I was confident and ready before he proceeded. He helped me feel relaxed and understood.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center?
What are you waiting for?! :)
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center?
He took time to listen to my every woe and concern, didn’t rush our apptments and made certain I had could make informed decisions nd felt comfortable with each step. He didn’t come across judgmental and made me feel like he wanted my success too!
Describe the protocols John Gililland used in your cycles at Reproductive Care Center and their degree of success.
We did a good amount of dx studies at first , labs, X-ray, follicular studies, ovulation tests, more labs. When my prolactin levels resulted in high levels, he order an MRI to rule out a pituitary tumor. Knowing this was causing me some concern he made sure to get the results and treatment plan to me soon after the MRI. I take bromocriptine for my prolactin and have tried ovulation enhancing drugs a couple of cycles now. We’re in the process of now deciding to try IUI or other options.
Describe your experience with the nursing staff.
The nurses were so caring. One in particular did an internal ultrasound on me and was so gentle. She explained each step as she went and explained what it was she was looking for and what the results meant. Another stayed with me during my X-ray just because she could tell I was nervous and because of the exposure of the X-ray my husband couldn’t be present but she stayed by my side and encouraged me and talked me through it. I was so grateful!
Describe your experience with Reproductive Care Center.
The only thing I don’t love are the hours are a little tricky! They close early on Wednesday’s and aren’t open some fridays. You have to call the office before 4 pm usually if you need something that day which can be hard if you work. The staff has been good to work with. The sitting room is inviting and homey. The office is nice as well. They put cute booties over the stirrups to make them feel less intimidating.
Describe the costs associated with your care under John Gililland at Reproductive Care Center.
I do t recall exactly but when I was doing research they were the most affordable clinic I found. And we’re good about telling me costs of things. I was double covered for the first little while and don’t remember paying much if anything for diagnostic testing (besides the MRI) but even after that it’s been affordable so far
10
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Verified

This patient has provided documentation of treatment at this clinic.

2
Age
29
Treated
2018
Success with this Doc
?
Treatment
1 IUI
Diagnosis
Unexplained
2
I have only actually met with Dr. G[ililland] once, during the consult. The rest of the time my care was monitored by nurses. My husband and I had heard that he was great and so instead of going to the clinic closest to us, we traveled an extra two hours to be under his care. However, he hasn't ever met with us to discuss test results or what my infertility may be stemming from...seemed very knowledgable on paper and the one time we met.
+ Read more
Age
29
Treated
2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Unexplained
2
How was your experience with John Gililland at Reproductive Care Center?
Dr. G seemed very knowledgable on paper and the one time we met. However, I have only ever spent 40 or so minutes with him in the time (5 months) I have been in his care. The one time he passed us in the hall on our way to our IUI and he didn't even say hi or check on us. I feel like my husband and I are the ones in charge of our treatment. We are new to seeking treatment, so we were really hoping for a doctor that could guide us in what is the best course of action for our secondary infertility, but it almost seems like our case is "boring" so not worth his time.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center?
Be vocal. Make sure to write down all of your questions before meeting with the doctor so you make the most of the consult.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center?
I have only actually met with Dr. G once, during the consult. The rest of the time my care was monitored by nurses. My husband and I had heard that he was great and so instead of going to the clinic closest to us, we traveled an extra two hours to be under his care. However, he hasn't ever met with us to discuss test results or what my infertility may be stemming from.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center and their degree of success.
When I first met with Dr. G, we have been on Clomid for 6 months. Immediately after our consult we received a semen analysis and egg examination. We started injections (114 mg)and a trigger shot with timed intercourse. It was told that we shouldn't have a problem getting pregnant. The first cycle resulted in a negative test. The second cycle we upped the meds to 132 mg and timed intercourse. The last cycle was increased to 175 mg and I ovulated on my own with IUI. One week later the nurses called to inform me that Dr. G had yet to ask for Progesterone test one week after ovulation. It was suggested I get one done. This cycle has also resulted in a negative test. I am unsure of the rationale, as I was the one who asked to do an IUI. Again, I haven't spoken to Dr. G since the consult so I am not sure why the treatment is the course he went with.
Describe your experience with the nursing staff.
The nurses were always kind and positive. They were compassionate and the nurse that performed my IUI was very informative. They do take a while to call back, which can be frustrating especially in a time crunch, but I am sure they are busy.
Describe your experience with Reproductive Care Center.
I have been to all three offices, and all are nice. It seems like they manage to squeeze you in when needed. They work with your insurance. The clinic is comfortable and homey which is nice. I think they sometimes need to print bills and show you what you are being charged for, rather than just telling you a lump sum. I also think that some explanation of how some things work and what to expect. The overall feeling is that they care.
Describe the costs associated with your care under John Gililland at Reproductive Care Center.
The consult was reduced if you had a referring friend. A round of shots cost $497 shipped overnight. My IUI cost 417 out of pocket. Each ultrasound was $250
What specific things went wrong at Reproductive Care Center?
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
2
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
31
Treated
2018
Success with this Doc
No
Treatment
1 Fertility Medications
Diagnosis
Anovulation, Male Factor
10
I was having irregular periods but he [Dr. John Gililland] diagnosed me with annovulation with no real reason to why and my husband has early testicular failure cause unknown...I felt like a human because when we where scheduled for IUI and couldn’t because of low sperm count he took us into his office and explained what was happening...He was very informative and referred us to the correct doctors. We went to see a urologist for male factor infertility and did multiple sperm analysis and blood work. Once we realized sperm count was the issue he sat us down and explained what we needed to do and didn’t go through with the IUI because he didn’t want us spending money unnecessarily
+ Read more
Age
31
Treated
2018
Success with this Doc
No
Race
Latino
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Anovulation, Male Factor
10
How was your experience with John Gililland at Reproductive Care Center?
He was very informative and referred us to the correct doctors. We went to see a urologist for male factor infertility and did multiple sperm analysis and blood work. Once we realized sperm count was the issue he sat us down and explained what we needed to do and didn’t go through with the IUI because he didn’t want us spending money unnecessarily
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center?
Don’t go in with expectations about results
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center?
I felt like a human because when we where scheduled for IUI and couldn’t because of low sperm count he took us into his office and explained what was happening
Describe the protocols John Gililland used in your cycles at Reproductive Care Center and their degree of success.
We initially thought about doing IUI because of cost and i took one cycle of Gonal F and a trigger shot. Like i mentioned before where unable to complete do to the fact that my husbands sperm count was too low. I tried with my gynecologist initially three rounds of clomid which weren't successful later come to find it was because my husbands sperm count was low. We also checked my tubes for blockage which turned out fine. I was having irregular periods but he diagnosed me with annovulation with no real reason to why and my husband has early testicular failure cause unknown
Describe your experience with the nursing staff.
They were very comforting and understanding. When we found out we couldnt do the IUI the nurse in charge of the sperm analysis was very comforting and kept me from crying being very positive.
Describe your experience with Reproductive Care Center.
The clinic has easy scheduling and is private. Everyone seems to be well informed and if they don't know the answer they refer you to someone that does. The only weakness that I experienced was that every time i tried calling the nurse to her extension she would never answer but as soon as i call the front desk they would find her for me
Describe the costs associated with your care under John Gililland at Reproductive Care Center.
I have tricare which covered about 80% if not more of the initial work up. As far as the IUI i was able to get the medications at a discount for 75% and for IVF still don't have the finances for.
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center.
We did not discuss these
10
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with John Gililland at Reproductive Care Center.

Verified

This patient has provided documentation of treatment at this clinic.

6
Age
27 - 28
Treated
2017 - 2018
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Unexplained
6
He [Dr. John Gililland] validated my feelings and showed sympathy for this difficulty we are enduring. He used encouraging words and told me to not lose hope. It felt as though he really cared about my situation and that I wasn't just another patient.... He was extremely kind and polite. He was very soft spoken. He was very thorough when assessing me and my medical history.
+ Read more
Age
27 - 28
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Unexplained
6
How was your experience with John Gililland at Reproductive Care Center?
He was extremely kind and polite. He was very soft spoken. He was very thorough when assessing me and my medical history. When I first met him he was not what I expected though. He was typing very slowly, making lots of typos and needing to correct them. In the middle of our first appointment his cell phone rang and he answered it right in front of me. It just seemed strange. But overall I left feeling very comfortable and confident in his abilities and his care plan.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center?
Be upfront, and a little bit bold, about your expectations and what you want or need from him and his office. Ask lots of questions.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center?
He validated my feelings and showed sympathy for this difficulty we are enduring. He used encouraging words and told me to not lose hope. It felt as though he really cared about my situation and that I wasn't just another patient.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center and their degree of success.
I have unexplained secondary Infertility but considering my age, my health, and medical history he didn't see any reason why we couldn't find success. He did a thorough ultrasound to examine my reproductive system and egg supply. He did a full blood panel to check for complications with thyroid, hormones, or other issues. He suspected my follicles weren't stimulating enough. He started me out on the lowest dose of Clomid, along with injections of Gonal-F to increase my follicle quality. Then we did ultrasounds after completion of medications to check for my body's response, and then did an HCG shot. My ovaries and follicles responded well, but we were never successful.
Describe your experience with the nursing staff.
They were extremely kind. They were always gentle, had wonderful bedside manner, always explained exactly what they were doing and why. I didn't always know what the next step was and sometimes had to ask what needed to be done. Overall though they were very professional and competent while showing compassion and excellent quality care.
Describe your experience with Reproductive Care Center.
The clinic is wonderful. The atmosphere is calming and peaceful. The staff are wonderful and competent. They show excellent care. They use up to date equipment. They walk you through the financial aspect of treatments, they try to help you in every way to get the care you need.
Describe the costs associated with your care under John Gililland at Reproductive Care Center.
It cost us about $1,000 each cycle for medications and a complete IUI. A consultation with him was $50 in person, and $90 on the phone.
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center.
N/A
What specific things went wrong at Reproductive Care Center?
  • Failed to call in prescriptions to pharmacy
6
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Ask a Question

Ask this reviewer a question about their experience with John Gililland at Reproductive Care Center.

Verified

This patient has provided documentation of treatment at this clinic.

6
Age
26 - 28
Treated
2016 - 2018
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Male Factor, Tubal Blockage
6
I feel like Dr. Gililland is so nice that you can't help but to feel like an actual human when he talks with you each time you are there. He is so calming and has a friendly presence about him.... I don't see Dr. Gililland every time I go in, sometimes i just see a nurse. When i see a new person every time I go in I do start to feel like a number because no one remembers me. I feel I have to explain my situation each time I am in there.
+ Read more
Age
26 - 28
Treated
2016 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
2 IUI
Diagnosis
Male Factor, Tubal Blockage
6
How was your experience with John Gililland at Reproductive Care Center?
I know Dr. Gililland is very smart and has been doing this a long time. I feel like he follows his heart and his patients heart and does not just follow what he learned in a textbook step by step. I appreciate that he takes the time to listen to your concerns, however, there have been times when i have not felt "heard". After i had told an RE before him and then him that my pain and bleeding kept getting heavier and longer every cycle, it kind of got brushed aside since i've already done every test possible at that clinic without many answers. His suggestion was to move on to IUI. I followed his advice and did 2 IUIs unsuccessfully. I finally decided to talk to a regular OBGYN (not Dr. Gililland) at another clinic for ANOTHER opinion on my pain and bleeding and he suggested surgery, which he then performed, and found stage 4 endometriosis...so bad that my ovaries were completely covered and stuck to my uterine wall...finally, a much clearer answer to my problem! I can't fault Dr. Gililland completely, i was seeing a different RE for almost 2 years at the same clinic until he moved and my care was then transferred to Dr. Gililland, so i know Dr. Gililland was going off of the previous doctor's notes and hadn't done any of my tests himself except for one HSG when the other doctor was my doctor. That is a great story in and of itself: when Dr. Gililland was performing my HSG for the other doctor, he couldn't get the dye through one of my Fallopian tubes and suggested i have surgery to see if there is endometriosis. When my actual doctor at the time saw the images and heard what Dr. Gililland had to say he decided that he wanted me to do another HSG so he could perform it himself and when he did he said he pushed the dye through so hard that he think he cleared that tube of mine that previously looked blocked. At the time, i think i did fault Dr. Gililland a little bit because i didn't now him and thought he was just trying to get me to do an expensive unnecessary surgery when my doctor was able to get it unblocked (little did i or the doctors know that wasn't really the problem), but after going through what i've been through with that 3rd doctor (the OBGYN) i realize Dr. Gililland suspected endometriosis all along and had he been my actual doctor at the time i would've had surgery much sooner, had relief much sooner, and maybe even got pregnant back then. Like i said in the beginning, Dr. Gililland follows his best instincts and i appreciate his willingness to lead by those instincts.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center?
Try to stick with one doctor as much as you can unless you feel deep down that you need another opinion. In my case, my first doctor moved away and it forced me to see Dr. Gililland. In the long run I have been happy about the change, but it did cause some stress feeling like I was starting over. If i would've had the chance and known what i know now, I would've started with Dr. Gililland.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center?
I feel like Dr. Gililland is so nice that you can't help but to feel like an actual human when he talks with you each time you are there. He is so calming and has a friendly presence about him. That being said, the longer you are being treated at RCC you also can't help but feel like a number. I don't see Dr. Gililland every time I go in, sometimes i just see a nurse. When i see a new person every time I go in I do start to feel like a number because no one remembers me. I feel I have to explain my situation each time I am in there.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center and their degree of success.
I have done 2 IUIs with Dr. Gililland using Letrozole before the procedure to help ovulate. I never had problems on the medication, i ovulated as i should and the IUIs, although unsuccessful from not knowing i had endometriosis, went smoothly.
Describe your experience with the nursing staff.
The nurses at RCC have all been very nice and helpful when i go in. I don't think i've had the same one twice, but i have loved them all in person. I have called in a couple times to ask questions like what do i do if this is happening or what does this mean and i have had one nurse on the phone that made me feel pretty stupid for my questions. I try to give the benefit of the doubt and think maybe she didn't know her response came across that way or something, but i hope they do understand that even if they've been asked the same question 20 times in the last month, i've only asked once, i'm new to this situation and scared.
Describe your experience with Reproductive Care Center.
RCC is a lovely and inviting little clinic. The front desk and billing staff are the same every time i go so they are who i see the most and are the only ones i know by name and face (except for the doctor). They are very friendly and helpful. The billing specialist has helped me immensely when my insurance has been frustrating and confusing and wasn't accepting the way the clinic was billing the diagnostic tests. All but one time there was a very short wait. The one time with a previous doctor that is not there anymore my husband and i had to wait 40+ minutes after our scheduled time to meet with the doctor. All the other times i've been i've gotten pulled out of the waiting room within 5 minutes.
Describe the costs associated with your care under John Gililland at Reproductive Care Center.
I've been through so much treatment that i don't remember what everything cost but i do remember the consult was approximately $75 for an hour of the Doctor's time, a semen analysis was approximately $350, and an IUI cycle was just over $400. These prices are all self-pay prices, if your insurance covers anything for infertility then your prices would be better than that. The thing i like about this clinic is i don't recall them charging anything if i needed to come give a blood sample real quick, whereas i was charged a hefty fee at a completely different clinic to give them a urine sample to find out if i was pregnant when i knew for a fact i wasn't and also to give me a shot, which took all of 3 minutes so i like that RCC doesn't charge you for doing nothing.
6
Doctor
John Gililland
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
22 - 23
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
4 Fertility Medications
Diagnosis
Male Factor
8
I felt comfortable under the care of Doctor Gilliland. He was very nice and answered all of our questions. Although I felt like we were getting answers and having blood work and testing done, we eventually felt we were simply not a good fit for this clinic. ... The only thing I would change is moving at a quicker pace with the process, but maybe we could have communicated that more clearly on our end. Dr Gilliland is kind and honest with the facts about your personal infertility.
+ Read more
Age
22 - 23
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
4 Fertility Medications
Diagnosis
Male Factor
8
How was your experience with John Gililland at Reproductive Care Center?
Dr Gilliland is very nice and attentive. He asked the right questions and listened carefully to our requests. The only thing I would change is moving at a quicker pace with the process, but maybe we could have communicated that more clearly on our end. Dr Gilliland is kind and honest with the facts about your personal infertility.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center?
Be upfront and honest in what exactly you want to be done. Trust his advice but ask plenty of questions, because he will answer them.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center?
I felt comfortable under the care of Doctor Gilliland. He was very nice and answered all of our questions. Although I felt like we were getting answers and having blood work and testing done, we eventually felt we were simply not a good fit for this clinic. The staff was very nice, we just needed more initiative to be taken to move us forward at a quicker pace.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center and their degree of success.
Dr Gilliland had me taking bromocriptine and listened to my request when I told him it made me feel sick, so he took me off of it. He helped to diagnose my husband with male- factor infertility and had us see a urologist. He gave us options for how to treat our specific situation, I appreciated that.
Describe your experience with the nursing staff.
The nurses were great at giving information and being available when I called.
Describe your experience with Reproductive Care Center.
The feeling in this clinic was a good feeling. I felt comfortable and welcomed. It is small and feels personal. I felt my privacy and requests were respected. Everything was clean and well kept. I felt my records were kept safe and well organized.
Describe the costs associated with your care under John Gililland at Reproductive Care Center.
I felt costs here were resonable compared to other fertility clinics. They were upfront with costs and conveyed them clearly.
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center.
We were told we would only have 1 embryo transfered per cycle because I am so young and have a great chance of getting pregnant with 1. I would be interested in transferring more than that if needed, and would love twins, so I would hope that they would do that if I requested it.
8
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
?
Treatment
3 IUI
Diagnosis
Recurrent Pregnancy Loss, Anovulation, PCOS
9
He always greets us by name and very rarely has to check the charts for info on our treatment and care. After one of our pregnancies ended up ectopic, he very patiently held my hand while I cried. ... He took the time to address concerns I had and made sure I understood all of our options without pressuring me into more evasive treatments. ... We started by completing the testing panels ... Each failed cycle, he made adjustments to try and get us pregnant.
+ Read more
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$0 - $49K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI
Diagnosis
Recurrent Pregnancy Loss, Anovulation, PCOS
9
How was your experience with John Gililland at Reproductive Care Center?
He’s very patient and kind. He took the time to address concerns I had and made sure I understood all of our options without pressuring me into more evasive treatments. He allowed me the time I needed to come to terms with our needing IVF
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center?
Ask questions. If you don’t know what’s being discussed, or are confused about medical terminology, ask him to elaborate.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center?
He always greets us by name and very rarely has to check the charts for info on our treatment and care. After one of our pregnancies ended up ectopic, he very patiently held my hand while I cried.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center and their degree of success.
We started by completing the testing panels I hadn’t finished with my previous Dr. Since my egg count and quality was fine, we started with oral medications, then proceeded to injections and finally IUI. Each failed cycle, he made adjustments to try and get us pregnant. Unfortunately due to poor tubal function, our last follow up he recommended going to IVF with embryo testing. This is an expensive procedure, so our attempts at family building have been put on hold.
Describe your experience with your nurse at Reproductive Care Center. (Assigned nurse: Kathy )
They started to know me (in a joking manner) as the lady with the crappy veins. The teased each other about which of them had to come do my blood draws. I feel that they made a stressful environment lighter and more relaxed. Some of the staff know me by name, which always makes you feel more noticed and cared for.
Describe your experience with Reproductive Care Center.
Billing is so confusing! I feel like each time something is done there I receive multiple invoices. And cost can often be such a surprise! Simple ultrasound visits can cost me 4x what I pay at another gynecology clinic for the same thing. And since this is infertility related, these costs are often deemed “elective” and our insurance doesn’t cover them. The location is easy enough to access and the facilities are clean and well kept. I just wish that billing wasn’t such a run around.
Describe the costs associated with your care under John Gililland at Reproductive Care Center.
Our IUI cost us $850 with medications, our medications were roughly $350. Each blood draw was $80-$140 (depending on tests). Our ultrasounds were $240! Which seemed crazy high to us. And of course billing always sent multiple items novices even though services were paid at time of service.
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center.
We haven’t yet been able to complete an IVF cycle, but we were told by friends and family that RCC and Dr. Guilliland will not transfer multiple embryos if they don’t feel it’s completely necessary.
What specific things went wrong at Reproductive Care Center?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Lost or damaged samples
9
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
26 - 27
Treated
2017 - 2018
Success with this Doc
?
Treatment
5 IUI, IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Unexplained
10
Dr Gilliland is a great doctor and really cares about each individual patient. We had to try several different treatments and medications that worked for me and he was great with this. He would personally call me on weekends and even email me different studies he looked up that would potentially help my situation.... When we first started IVF treatments we went with the basic medications. Birth control priming, gonal f 225 units, menopur 150 units and cetrotide. I did not respond to this at all. Dr Gilliland took a step back and decided birth control may have suppressed me too much and that we will try again without.
+ Read more
Age
26 - 27
Treated
2017 - 2018
Success with this Doc
?
Race
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
5 IUI, IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Unexplained
10
How was your experience with John Gililland at Reproductive Care Center?
Dr Gilliland is a great doctor and really cares about each individual patient. We had to try several different treatments and medications that worked for me and he was great with this. He would personally call me on weekends and even email me different studies he looked up that would potentially help my situation.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center?
Dr Gilliland is very personable and you are in good hands.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center?
Dr Gilliland is very personable and treats you as a separate case from every one else.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center and their degree of success.
When we first started IVF treatments we went with the basic medications. Birth control priming, gonal f 225 units, menopur 150 units and cetrotide. I did not respond to this at all. Dr Gilliland took a step back and decided birth control may have suppressed me too much and that we will try again without. He also added femera into this protocol and raised me gonal f dosage to 450. We saw great results from this and made it to egg retrieval this time!
Describe your experience with the nursing staff.
Very passionate and knowledgeable. Absolutely love all of the nursing staff there!
Describe your experience with Reproductive Care Center.
Strengths of this clinic would be how passionate and caring everyone in the office is. Going through IVF is HARD on a couple emotionally, physically and financially. They understood this and did anything they could to help out. Weakness of this office would be communication. We weren’t the cookie cutter couple where everything worked out just right and we had to do some different protocols the office wasn’t used to. When we would go in the front office wouldn’t know what was going on so I’d have to explains and Dr Gilliland would forget too if he didn’t read his notes before seeing me.
Describe the costs associated with your care under John Gililland at Reproductive Care Center.
My IUI would be about $400 and speem collection was $200 IVF was $8400, $300 for anesthesia. The rest of the money was for medication which I ordered outside the office.
10
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
24 - 25
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Other
10
HE [Dr. Gililland] is a very thorough doctor who retested blood levels other doctors had already checked and got me on correct dosage of medications. He is very welcoming and very knowledgeable!! He always listens and answers every questions I’ve ever had.... He has always answered every single question in full detail, he cares and my last appt lasted 45 minutes. And he didn’t act hurried to get me out of there he wanted to make sure I had everything answered
+ Read more
Age
24 - 25
Treated
2017 - 2018
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IUI
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Other
10
How was your experience with John Gililland at Reproductive Care Center?
HE is a very thorough doctor who retested blood levels other doctors had already checked and got me on correct dosage of medications. He is very welcoming and very knowledgeable!! He always listens and answers every questions I’ve ever had. And I’ve never felt rushed even when I’m taking more time then I probably should he will always make sure I’m comfortable with the next step in our treatment.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center?
He has always answered every single question in full detail, he cares and my last appt lasted 45 minutes. And he didn’t act hurried to get me out of there he wanted to make sure I had everything answered
Describe the protocols John Gililland used in your cycles at Reproductive Care Center and their degree of success.
We started on blood tests to make sure levels were where they needed to be. Put me on medications re tested blood, instantly put me on Femara. I had been asking my previous dr to put me on this and they refused. With little to no explanation. Currently going in for surgery tomorrow next step is another IUI.
Describe your experience with the nursing staff.
Very friendly! Never make you feel uncomfortable amazing staff!
Describe your experience with Reproductive Care Center.
Clean very nice office. Friendly staff! Nurses are usually very quick to respond. They always make sure ins is helping as much as possible, they will get the you the most bang for your buck. Just make sure you and your dr are on the same page with time line. Some people are ok with post poning treatment, I on the other hand want to do everything the second I can! And that’s not always possible, with him traveling.
Describe the costs associated with your care under John Gililland at Reproductive Care Center.
I feel like infertility is expensive where ever you go. However, they really really try to be sure that my ins will cover the max amount. And if there is a significant cash pay price I’m always informed.
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center.
We have discussed this for future, 2 embryos.
10
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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7
Age
28
Treated
2017
Success with this Doc
Yes
Treatment
4 IUI
Diagnosis
Male Factor, Other
7
I had elevated prolactin levels so he put me on bromocriptine the entire treatment timeframe, which made me very dizzy all the time. We started with femara, I took two pills days 3-7 of my cycle. This resulted in two failed IUIs with if I remember correctly only one follicle per cycle, and I got a positive ovulation test both times. Next we switched to clomid, two pills days 3-7. I had more follicles and still had a positive ovulation test but the 3rd IUI was unsuccessful. So we stuck with clomid but added in FSH injections which I don’t remember the dose or when I took it in my cycle, this combo resulted in 3 great looking follicles (if there were anymore they wouldn’t have followed through with IUI, but instead would do IVF at half cost if there were more than 4) and I had a positive ovulation test and finally a successful IUI
+ Read more
Age
28
Treated
2017
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
Male Factor, Other
7
How was your experience with John Gililland at Reproductive Care Center?
Dr Gililand was very nice and personable. He was very knowledgeable in woman infertility but had to refer us out for male infertility, which took a lot longer for us to even get started on treatments.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center?
Pray you don’t also have male infertility to deal with.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center?
I never felt like I was being treated like a “number” Dr Gililand was very kind along with his nursing staff.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center and their degree of success.
I had elevated prolactin levels so he put me on bromocriptine the entire treatment timeframe, which made me very dizzy all the time. We started with femara, I took two pills days 3-7 of my cycle. This resulted in two failed IUIs with if I remember correctly only one follicle per cycle, and I got a positive ovulation test both times. Next we switched to clomid, two pills days 3-7. I had more follicles and still had a positive ovulation test but the 3rd IUI was unsuccessful. So we stuck with clomid but added in FSH injections which I don’t remember the dose or when I took it in my cycle, this combo resulted in 3 great looking follicles (if there were anymore they wouldn’t have followed through with IUI, but instead would do IVF at half cost if there were more than 4) and I had a positive ovulation test and finally a successful IUI
Describe your experience with the nursing staff.
I would hope to ovulate so that my IUI would land on a weekend and I would have to go down the Sandy location because the nurse there was fantastic, she treated us like we were friends, we loved her. The nurses at Clearfield RCC were nice but weren’t as knowledgeable or didn’t explain much for the IUI treatments or after instructions as the weekend nurse at Sandy RCC.
Describe your experience with Reproductive Care Center.
The clinic was great, located just 10 minutes from my house which was nice. If ever there was an unexpected wait the reception staff would give us a heads up (only happened once) and a voucher towards our bill. The only weakness would be the c-arm used for the HSG was an older model, and the newer the c-arm the less radiation dose, especially to the ovaries would be beneficial.
Describe the costs associated with your care under John Gililland at Reproductive Care Center.
We paid out of pocket for the genetic testing, my FSH injections ($200/cycle), and each IUI ($200/cycle). Everything else such as clomid, femara, my husbands clomid and HCG injections, our ultrasounds, the HSG procedure, our doctor consults, our insurance covered.
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center.
N/A
7
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
30
Treated
2017
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Other
10
I loved Dr. Gililland. His style of interacting is different from what I would have originally thought I would prefer, but I was surprised with how much it helped with my anxiety throughout the whole process. He was very warm and caring and attentive, and always seemed optimistic that we would be successful. Sometimes he would use physical touch to reassure me (e.g. touching my arm or shoulder). He was very knowledgeable and (in our case) was usually right on target with treatment decisions and estimates.
+ Read more
Age
30
Treated
2017
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Other
10
How was your experience with John Gililland at Reproductive Care Center?
I loved Dr. Gililland. His style of interacting is different from what I would have originally thought I would prefer, but I was surprised with how much it helped with my anxiety throughout the whole process. He was very warm and caring and attentive, and always seemed optimistic that we would be successful. Sometimes he would use physical touch to reassure me (e.g. touching my arm or shoulder). He was very knowledgeable and (in our case) was usually right on target with treatment decisions and estimates. At some point he gave me an email address. I only used it a few times since most questions can be answered by the nurses and he appeared to answer email on his own time (early in the mornings), but it was reassuring to know I could reach him directly if I really needed to. He always answered within a day.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center?
You might not see him very often depending on the treatment you need. He did my initial testing (ultrasound, HSG, etc.) but I didn't see him at all during three IUI cycles. All IUI monitoring and procedures were done by nurses. When we moved on to IVF, Dr. Gililland did all but one of the monitoring ultrasounds himself, including one on a Saturday, as well as the retrieval and the embryo transfer.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center?
I felt like my needs as a patient were his first priority. He would go out of his way to help me, and would make staff go out of their way as well. When I went in for an HSG, he could tell I was nervous and took time to hold my hand and reassure me. There was an abnormality on the HSG image and he wanted to follow up with a hysteroscopy, which he offered to do right there and then so I wouldn't have to wait for another cycle. There were technical problems with the hysteroscopy machine, and he persisted to get through the problems and do the procedure even though it put them past the office closing time. On my way out I asked about next steps, expecting to be told to make a follow-up appointment, but he took me back to his office and talked to me. By the time we got done he had stayed an hour late just for me. I was very impressed with him and he continued to be caring and kind during subsequent encounters with him.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center and their degree of success.
When my blood testing came back with FSH 12 and AMH .9, he recommended that our first treatment be IUI with Femara and Gonal F. We did three cycles of this treatment with the nurses. I used OPKs and got a positive the day of the ultrasound (day 12) each time, as well as my usual ovulation symptoms, so we never did a trigger shot. I responded well to the medication and the nurses kept telling us everything looked "ideal", but none of the cycles resulted in a pregnancy. After three failed IUIs they had us follow up with Dr. G. He gave us a choice between more IUIs with the same medications or IVF. He didn't pressure us either way but just said to consider the success rates of each (while being mindful of cost, risks, etc.). We decided to proceed with IVF. Our first attempt was cancelled due to an estrogen-producing cyst, which was gone by the second attempt. I was on stims for nine days and the dosage never changed. They had me take a lower dose of the trigger shot to reduce my risk of OHSS. We got 14 eggs, 9 mature. Dr. Gililland had said he didn't think we needed ICSI, so we didn't use it and 8 out of the 9 eggs fertilized without it. He had also said he thought we could get 4 or 5 embryos and we ended up with 3 on day 5 and 1 more on day 6 for a total of 4. Our first fresh transfer of one embryo was successful and the other 3 embryos have been frozen.
Describe your experience with the nursing staff.
There were three nurses at the Clearfield office and they were all nice and were very organized and on top of things, and were patient with my many phone calls and questions. They never answered the phone so I always had to leave a message and wait for a call back, which was sometimes nerve wracking when I was worried about something, but I almost always got a call back within the same day. They helped me apply to get a discount on medication which ended up saving me about a thousand dollars.
Describe your experience with Reproductive Care Center.
The nurses, MAs, and front desk staff at Clearfield were really nice and I felt like everyone genuinely wanted me to succeed. When I did get pregnant, I had an episode of heavy bleeding a week after what was supposed to be my last ultrasound with them. I called and asked what to do and they got me in to see Dr. Gililland that same day, even though I was supposed to be done with the clinic by then, which was really helpful during a scary time. There were a few minor mix-ups (was sent a financial document for the wrong procedure, had to go in for an extra blood draw because they forgot something, test results were sent to me but didn't get to the doctor) but nothing that affected my treatment.
Describe the costs associated with your care under John Gililland at Reproductive Care Center.
IUIs were $400 for the IUI and $400 for the medication (I did injections). Our IVF cycle ended up costing about $10,000 after paying for anesthesia and embryo storage, with medication being an additional $3,000 or so. They tried to sell us on their multiple cycle discount package, but we felt our chance of success was high enough that we didn't want to risk paying for cycles we might not need, and would rather take the risk of paying for cycles individually. This ended up being a good decision for us.
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center.
Dr. Gililland very strongly encouraged us to do a single embryo transfer, which ended up being the right choice for us. I was 30 and it was our first transfer.
10
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
35 - 36
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
10 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
10
Luckily, our treatment went smoothly so I don't have any experience with having to deal with any complications with him [Dr. John Gililland]... very nice, knowledgeable, and seemed very invested in helping us have a baby. He listened to my history and made accommodations in my treatment based on it. He kept a record of notes to keep track of all plans. I don't have any complaints
+ Read more
Age
35 - 36
Treated
2016 - 2017
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
10 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
10
How was your experience with John Gililland at Reproductive Care Center?
Dr. Gililland was very nice, knowledgeable, and seemed very invested in helping us have a baby. He listened to my history and made accommodations in my treatment based on it. He kept a record of notes to keep track of all plans. I don't have any complaints working with Dr. Gililland. Luckily, our treatment went smoothly so I don't have any experience with having to deal with any complications with him.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center?
Be as detailed as possible. The more the doctor knows, the better the treatment can be.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center?
Every time I went into the clinic, they knew who I was. I never felt like they were unaware of my situation. I never felt dismissed. Any question I had, they answered readily.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center and their degree of success.
The IUIs followed similar protocol to the earlier ones. Fermara with Gonal-F injections. Then an HCG trigger shot followed by the IUI. Both of these ended with a negative pregnancy test. For the IVF cycle, I straight stimmed (no BC) because of health issues.. We did Gonal-F and Menopur injections for about a week. Along with Estradiol (orally). Testing and monitoring were done every 2-3 days. We did a lower doses because I have PCOS and they we trying not to have me overstimulate. I used Lupron for the trigger shot. They we counting about 40 follicles. Egg retrieval produced 20 eggs. 14 fertilized and 8 made it to day 5 for PGS testing. The following month I began taking Estradiol and compounded gel Progesterone. We transferred one embryo which resulted in a positive pregnancy. Currently, 20 weeks in March 2018.
Describe your experience with the nursing staff.
The nursing staff at the Clearfield clinic is small. So that means I saw one of three nurses. They all seemed to know what was happening with me. They could all answer any questions I had. Besides for a few instances, I was able to contact one of them same day. I had one of them call me after I had a miscarriage when I was still under the clinic's care.
Describe your experience with Reproductive Care Center.
This clinic is an off-shoot of the main clinic in Sandy. Which is good and bad. Good, because there is a more intimate environment. I liked that I saw the same people every time I went in. Bad, because they are not a full clinic. Meaning they can't do IVF procedures and have more limited hours. It's not uncommon for north of Salt Lake to be forgotten. Another issue that is arising is that is getting busier. So now, if you call, you may have to leave a message and they will call you back later that day. I really felt that I was treated well here. As always, ask questions, do research, and never hesitate to be your own advocate.
Describe the costs associated with your care under John Gililland at Reproductive Care Center.
IUI for us was covered mostly by insurance. So ultrasound were around $85 and he IUI was about $150. The IVF was around $25,000 (which included 2 cycles). The anesthesiologist was $400. The PGS testing cost around $2300 for up to 8 embryos. I needed insurance to cover OHSS since I had an AMH over 3. That cost was $$350.
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center.
Two main reasons on why we transferred one embryo. First, to reduce the risk of multiples. Past medical history was taken into consideration when making this decision. Second, transferring a single normal PGS tested embryo is recommended.
10
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
22
Treated
2017
Success with this Doc
Yes
Treatment
Diagnosis
Male Factor
10
My husbands hormone levels showed on his blood test [from Dr. John Gililland], very low, and out of sorts. He was then placed on Clomid to help raise the levels, and it did just that! His hormones raised significantly and he feels better with more energy, although it did not help his sperm count and motility. The doctor has now suggested we move on to IVF, my husbands numbers are too low to consider any other treatment course. They plan to just work with the numbers that my husband can produce since they are unable to help anymore.
+ Read more
Age
22
Treated
2017
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
Diagnosis
Male Factor
10
How was your experience with John Gililland at Reproductive Care Center?
Dr. Gililland was always willing to explain every detail. I always have so many questions and he never rushed me or dismissed my questions. He would even break out charts, pictures, and diagrams to help my husband and I understand what is happening, what the next step will be, and every detail in between.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center?
Stay relaxed. He is a very mellow doctor, and I was so tense and emotional my first time meeting him that I wasn't even able to remember everything that happened! You'll be emotional and tense just because you're in this situation but Dr. Gililland will try to make you smile and laugh, and that helps so much.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center?
Dr. Gilliland always took time to say hello and goodbye to us while we were in the office. He was always polite and smiling, but he did forget my husbands name once (while it was on the computer screen in front of him).. Awkward!
Describe the protocols John Gililland used in your cycles at Reproductive Care Center and their degree of success.
When we first were referred to Dr. Gililland it was for a Semen Analysis for my husband. I had just had a laparoscopy and it dismissed the endometriosis idea, so it was our next idea as to why we could not conceive. Results came back and they were low and we found our problem. Once we met with the doctor to go over these results he ordered blood tests to determine where these results were coming from. He also ordered me an ultra sound and a HSG (an x-ray of the fallopian tubes) just to make sure everything was healthy on my end. My husbands hormone levels showed on his blood test, very low, and out of sorts. He was then placed on Clomid to help raise the levels, and it did just that! His hormones raised significantly and he feels better with more energy, although it did not help his sperm count and motility. The doctor has now suggested we move on to IVF, my husbands numbers are too low to consider any other treatment course. They plan to just work with the numbers that my husband can produce since they are unable to help anymore.
Describe your experience with the nursing staff.
The nursing staff at this clinic is amazing. They are all kind and caring, there is a handful of nurses and I have personally been helped by each one at different times.
Describe your experience with Reproductive Care Center.
This clinic is extremely close to our home, located in Clearfield Utah. They also have locations in Pleasant Grove, Sandy and even Idaho. The only downfall is for egg retrieval you will have to travel to the Sandy location, this is also where they will store the embryos.
Describe the costs associated with your care under John Gililland at Reproductive Care Center.
The billing director sat my husband and I down and went over every single cost, specific to our treatment plan. Some couples need need things that others don't, and we would have never been able to tell what we needed on our own. She answered all of our questions, they even personally called our insurances to determine coverages. They broke down the cost of each item, from the anesthesiologist, embryo freezing, and the medications.
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center.
My doctor had a very strong preference to do a single embryo transfer. However, I am young and healthy, therefore I can see where he is coming from. It depends on the patient and he said that it is ultimately up to the couple how many they would like to transfer.
10
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
Age
37 - 38
Treated
2016 - 2017
Success with this Doc
No
Treatment
4 IVF
Diagnosis
Poor Egg Quality
7
Dr Gilliland is very caring and kind. He is also very knowledgeable. He takes the time to answer questions and treats us with great consideration. He is willing to listen to concerns and adjust treatment. Some things were not well communicated by him in the course of treatments and he tends to be dismissive of most alternative or supplemental treatments (I.e. Most vitamins and other supplements). He will go out of his way to help us and weekend morning emails and phone calls are not uncommon during a cycle.
+ Read more
Age
37 - 38
Treated
2016 - 2017
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IVF
Diagnosis
Poor Egg Quality
7
How was your experience with John Gililland at Reproductive Care Center?
Dr Gilliland is very caring and kind. He is also very knowledgeable. He takes the time to answer questions and treats us with great consideration. He is willing to listen to concerns and adjust treatment. Some things were not well communicated by him in the course of treatments and he tends to be dismissive of most alternative or supplemental treatments (I.e. Most vitamins and other supplements). He will go out of his way to help us and weekend morning emails and phone calls are not uncommon during a cycle.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center?
Educate yourself well before going in so you know the right questions to ask.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center?
Dr G is very kind and takes the time to answer questions.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center and their degree of success.
We have done 4 IVF cycles with Dr G. The first ended in a freeze all and then a frozen transfer due to a polyp found by the Dr mid cycle. It was a straight Follistim cycle with Ganirelix as the antagonist. We transferred both of the resulting embryos in a frozen cycle that resulted in a negative beta. Being new to IVF at the time, I'm unsure of the rationale. The second cycle used a mixture of Follistim and Menopur, also with a Ganirelix antagonist. This resulted in 3 day transfer of the only 2 remaining blastocysts due to poor embryo quality and a positive beta that ended in a miscarriage at 9 weeks. The next cycle was an identical protocol to the second with the addition of Omnitrope and ended in a 5 day transfer of the only fair quality embryo and resulted in a negative beta. The 4th cycle was a no suppression cycle with identical protocol to the second with the addition of letrozole during a few days of the cycle. This cycle ended with no transfer due to my and my husbands decision not to do a recommended 3 day transfer. By day 5, all embryos were gone. We're just now beginning a 5th cycle and based on our requests, we are going a Menopur only stimulation with a Microdose Lupron antagonist, a 3 day transfer and transferring up to 4 embryos if available.
Describe your experience with Reproductive Care Center.
The clinic is great at providing relatively low cost infertility case. It's weakest point across all employees I have come across is communication. With the exception of my Dr and one MA, I do not feel that anyone really cares about me or my situation.
Describe the costs associated with your care under John Gililland at Reproductive Care Center.
We have insurance coverage, so most costs went to the insurance company. There is an anesthesiologist of 300$ not billed to insurance, and we have a high deductible plan so we paid out of pocket for that amount.
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center.
Based on my age and apparent egg quality, my Dr has always recommended transferring two, with the exception of a cycle where one embryo was well ahead of the others in development. Our upcoming cycle he is in agreement with transferring more than 2 as long as we are well informed of the risks of possibly carrying multiples.
What specific things went wrong at Reproductive Care Center?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
7
Doctor
John Gililland
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
23 - 24
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
IVF
Diagnosis
10
Dr. Gilliland fought battles for me I wouldn't have even thought to fight for myself. He was always caring and understanding, and answered, in-depth, the many many questions I asked.... I'm a naturally curious person and he answered every million question I had, never acting like it was an annoyance. One of the most memorable moments I had throughout m IVF, was on the day of the transfer, after he the transfer of the egg and everything was done, he prayed with my husband and I for the success of this pregnancy.
+ Read more
Age
23 - 24
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
10
How was your experience with John Gililland at Reproductive Care Center?
Dr. Gililland is the type of doctor you wish you could see for every thing in your life. There were multiple times throughout my pregnancy where I told my husband, "I just want Dr. G to be my OBGYN. Nobody is as good as him." He reassures you constantly and is willing to talk to you about every step. I'm a naturally curious person and he answered every million question I had, never acting like it was an annoyance. One of the most memorable moments I had throughout m IVF, was on the day of the transfer, after he the transfer of the egg and everything was done, he prayed with my husband and I for the success of this pregnancy. He cares about each individual and I always knew he was on our side, rather than the side of the clinic.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center?
You cannot go wrong with Dr. Gililland. He will care for you unlike any doctor you've ever met.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center?
Dr. Gilliland fought battles for me I wouldn't have even thought to fight for myself. He was always caring and understanding, and answered, in-depth, the many many questions I asked.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center and their degree of success.
I honestly can't remember. I know Dr. Gililland tried to get the clinic to allow us to do our second round (since we only got one god egg) but the clinic would not allow it.
Describe your experience with your nurse at Reproductive Care Center. (Assigned nurse: Barb)
Barb was an enthusiastic, fun, and reassuring coordinator and nurse. She herself had been through IVF before, which made her feel much more understanding and compassionate. She was very efficient, which made tedious things like blood draws, less annoying. I knew I would never have to spend tons of time at those little appointments, which was great since I was working at the time.
Describe your experience with Reproductive Care Center.
The Pleasant Grove clinic is small and feels like a welcoming home to you. We had to do some of our testing and other clinical work up at the Sandy office, which felt less welcoming. I loved the Pleasant Grove clinic because I knew everyone who worked there and they all knew who I was. They were incredibly fast and I never felt like I was just wasting time sitting around, which I appreciated.
Describe the costs associated with your care under John Gililland at Reproductive Care Center.
We did the multiple rounds discount package, so we paid for two rounds up front, knowing that if the first round worked, we wouldn't be using the second. This included all the ultrasounds, the PGD, ICSI, and freezing. I believe we paid around 20,000 for two rounds. I think medications were an additional 1,000. We also paid for an outside service to test the embryos for genetic malformations, but I cannot remember how much that was.
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center.
I know Dr. Gililland was a strong advocate for only implanting one egg, since multiples tend to create more difficult pregnancies. We only had one egg to implant, so it wasn't really an option for us at the end. Dr. G did discuss it with us prior to the beginning of treatment as an option though, and we decided we did not want to risk multiples.
10
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
26
Treated
2016
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
9
[Dr. John Gililland] recommended us to do a test (laparoscopy) to see if I had endometriosis as that is one of the few things we hadn't done yet. Then we were going to do the study that they were doing, 1 embryo would be used if we had done it...The very first time I went into this clinic I had a good long consultation with the Dr. This was the 3rd and last clinic that we have gone to for infertility. He went over all my previous test results and came shared with us a plan that he would follow if we were to pursue it. He was very warm, kind, positive, and personable.
+ Read more
Age
26
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI
Diagnosis
9
How was your experience with John Gililland at Reproductive Care Center?
We went to Dr. Gililand after having 2 IUIs fail at the Utah Fertility Center. Dr. Gililand office was undergoing a study for a medication that went along with IVF. We went to see if we would qualify for the study, which we did, but decided not to go through with it because iVF wasn't the right thing for us at the time. Not that the Dr. indicated that it wasn't right, we just decided against it even though about $4000 would have been funded through the study.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center?
We only went to his clinic the one time so I wouldn't know what to advise someone.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center?
The very first time I went into this clinic I had a good long consultation with the Dr. This was the 3rd and last clinic that we have gone to for infertility. He went over all my previous test results and came shared with us a plan that he would follow if we were to pursue it. He was very warm, kind, positive, and personable.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center and their degree of success.
If we were to go to him he would've recommended us to do a test (laparoscopy) to see if I had endometriosis as that is one of the few things we hadn't done yet. Then we were going to do the study that they were doing, 1 embryo would be used if we had done it.
Describe your experience with the nursing staff.
I only met them briefly, but they were very nice.
Describe your experience with Reproductive Care Center.
It was a very clean comfortable atmosphere. The entire staff; receptionist, nurses, and Drs. were very kind and considerate. They didn't have the most fancy office, which I liked because I feel like clinics that are overly fancy charge me more so they can keep up their office appearance. Silly thought I know. The fact that it wasn't super fancy made me feel more comfortable and more like they were there for their patients and not for their "look".
Describe the costs associated with your care under John Gililland at Reproductive Care Center.
We were qualified for an IFV study so we were going to get a significant discount through the medication study.
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center.
For the study they were going to insert 1 embryo for sake of the study.
9
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Reproductive Care Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
32
Treated
2019
Success with this Doc
?
Treatment
5 IUI
Diagnosis
Endometriosis
8
He [Dr. John Gililland] was very good at explaining why we will probably do another round of IUI even though we have done 5, and why he feels like that is the best next course of action. He explained how we would do things differently and with FSH injections to make sure we are getting mature eggs before spending the money on IVF.... I have only seen him for a consult so far, but I feel like he was very kind, understanding, and willing to work hard to get things working. However I did feel that because my next step was surgery I wasn't sure when we would begin the next steps in treatment.
+ Read more
Age
32
Treated
2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IUI
Diagnosis
Endometriosis
8
How was your experience with John Gililland at Reproductive Care Center?
I have only seen him for a consult so far, but I feel like he was very kind, understanding, and willing to work hard to get things working. However I did feel that because my next step was surgery I wasn't sure when we would begin the next steps in treatment.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center?
Ask your questions and just make sure that you understand what to do next.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center?
He is very kind and willing to listen. He really makes you feel like you are a team working together to figure this out.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center and their degree of success.
He was very good at explaining why we will probably do another round of IUI even though we have done 5, and why he feels like that is the best next course of action. He explained how we would do things differently and with FSH injections to make sure we are getting mature eggs before spending the money on IVF.
Describe your experience with the nursing staff.
I haven't worked much with the nursing staff yet, but they seem to be very willing to answer questions and work with you in the ways that you need.
Describe your experience with Reproductive Care Center.
The clinic is very nice and clean, it is not too difficult to get appointments, although I have to wait about 5-6weeks for my consult with Dr. Gililland. They were great to send me results and anything else I needed.
Describe the costs associated with your care under John Gililland at Reproductive Care Center.
My consult was billed for about $200, we paid about $50. We were told monitored IUI with FSH injections would be about $1600. And a cycle of IVF would be about $8000 plus medication.
8
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
28 - 29
Treated
2017 - 2018
Success with this Doc
?
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
9
He [Dr. Gililland] took the time to answer my questions and explain things if I needed more of an explanation. Gave me his personal email if I had other questions....He answers your questions and makes sure you understand. Doesn’t feel like he is in a hurry. Honest and warm bedside manners. He talked about different testing and prices, which I really appreciated. Wanted to change my protocol since the first didn’t work, I really am excited about.
+ Read more
Age
28 - 29
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$0 - $49K
Occupation
Teacher
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
9
How was your experience with John Gililland at Reproductive Care Center?
He answers your questions and makes sure you understand. Doesn’t feel like he is in a hurry. Honest and warm bedside manners. He talked about different testing and prices, which I really appreciated. Wanted to change my protocol since the first didn’t work, I really am excited about.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center?
He took the time to answer my questions and explain things if I needed more of an explanation. Gave me his personal email if I had other questions.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center and their degree of success.
The doctor I had previously had me on Gonal-F for egg retrieval and a trigger shot of Lupron. I ended with three embryos of good and fair quality. So Dr Gililland wants to change the protocol with a mix of Gonal-F and Menopur and a trigger shot mix of HCG and Lupron. And he left me with options of Embryo Glue that he suggested. Gave us other options if we wanted to do other tests before another IVF cycle.
Describe your experience with the nursing staff.
Very nice and helpful. Answers my emails when I have questions. Helped me understand protocol.
Describe your experience with Reproductive Care Center.
Knowledgeable staff, tells you the options you have and the pricing up front. It is pretty pricey, but most clinics in Utah are. The nurses are quick to email you back. Took a few weeks to get in to see the doctor. I really like the Clearfield office, didn’t feel as welcomed at the Sandy office.
Describe the costs associated with your care under John Gililland at Reproductive Care Center.
$7,900 fresh transfer, $300 anesthetist fee, $303 hyper stem insurance, $1,900 ICSI, $275 Embryo Glue
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center.
I was educated that transferring two enhances success a little bit, but multiples is very common. He still left it up to us.
What specific things went wrong at Reproductive Care Center?
  • Provided conflicting information
9
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

8
Age
25 - 26
Treated
2017 - 2018
Success with this Doc
No
Treatment
9 IUI
Diagnosis
Unexplained
8
Dr G [Gililland] is so kind! He genuinely wants things to work out for you. I have wondered with him though if we have tried everything we can or done every test needed before suggesting ivf. When the nurses have questions or when I have questions for home he always takes the time to talk to me and answer my questions....We did 3 iui’s because I have unexplained infertility... We did try injections along with iui to get more eggs
+ Read more
Age
25 - 26
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
9 IUI
Diagnosis
Unexplained
8
How was your experience with John Gililland at Reproductive Care Center?
Dr G is so kind! He genuinely wants things to work out for you. I have wondered with him though if we have tried everything we can or done every test needed before suggesting ivf. When the nurses have questions or when I have questions for home he always takes the time to talk to me and answer my questions.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center?
Write down questions before your appointments so you know what to ask when you are there. I would think of things before appointments and forget to ask while there.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center?
The nurses always made me feel important even though they deal with people who have the same problem as me all day!
Describe the protocols John Gililland used in your cycles at Reproductive Care Center and their degree of success.
We did 3 iui’s because I have unexplained infertility he thought that would be a good starting point. We did try injections along with iui to get more eggs. No successful iuis
Describe your experience with the nursing staff.
Lots of the nurses there have personally gone through infertility so they know how to relate and they know how hard it really is. They are very thorough and answer any question i have. They also make sure I understand what is happening before any procedure.
Describe your experience with Reproductive Care Center.
Short waiting time which is very nice. I always get a call back when I leave a message. They have been paitient will all my questions. You know they care. They can always fit me in when I need an emergency appointment. Open on holidays and weekends for emergencies.
Describe the costs associated with your care under John Gililland at Reproductive Care Center.
About $500 per iui with medications $75 per office visit copay
8
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with John Gililland at Reproductive Care Center.

Verified

This patient has provided documentation of treatment at this clinic.

0
Age
24 - 25
Treated
2016 - 2017
Success with this Doc
No
Treatment
1 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Unexplained
0
Bedside manner left MUCH to be desired [with Dr. John Gililland]...He is intelligent where actual facts of fertility are concerned but any actual dealing with a human being was a poor experience. I left him after only being with him a short time because I couldn't stomach having my most heartbreaking experiences with a doctor with his bedside manner...Be prepared for a guy who gets down to business but who doesn't really let you know what that business is.
+ Read more
Age
24 - 25
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Unexplained
0
How was your experience with John Gililland at Reproductive Care Center?
He is intelligent where actual facts of fertility are concerned but any actual dealing with a human being was a poor experience. I left him after only being with him a short time because I couldn't stomach having my most heartbreaking experiences with a doctor with his bedside manner.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center?
Be prepared for a guy who gets down to business but who doesn't really let you know what that business is.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center?
Bedside manner left MUCH to be desired. He was new to our clinic when we first arrived and you could tell the staff even knew he had horrible bedside manner because before my procedure they had to give me a disclaimer on it.
Describe your experience with the nursing staff.
They were the highlight of the clinic. If I could only have seen them I wouldn't have left. They were difficult to contact - didn't always answer the phone but they were so compassionate and patient.
Describe your experience with Reproductive Care Center.
It's fairly small - I liked the intimate feel. They need some work on their communication. Would only occasionally get calls back to voicemails. Only answered their phones 50% of the time (maybe) and with time sensitive information that can be a make it or break it situation. We literally waited about an hour in the waiting room (so an hour after our appt time) before we were actually called back for our appt. Every. Dang. Appt.
0
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
Age
37 - 38
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
My experience with Dr.Gililland has been great. He is genuine and cares about you and wants to figure out the problem. He is very professional and compassionate. With my 4th miscarriage in a row in under a year and a half, Dr. Gilliland took the time and got me in immediately to confirm the miscarriage and discuss the next step. He was genuinely upset that I had miscarried and wanted to help and comfort me.
+ Read more
Age
37 - 38
Treated
2016 - 2017
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
How was your experience with John Gililland at Reproductive Care Center?
My experience with Dr.Gililland has been great. He is genuine and cares about you and wants to figure out the problem. He is very professional and compassionate. With my 4th miscarriage in a row in under a year and a half, Dr. Gilliland took the time and got me in immediately to confirm the miscarriage and discuss the next step. He was genuinely upset that I had miscarried and wanted to help and comfort me.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center?
To go see him ASAP. He is the best and wants to make a difference and help you get your forever family.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center?
Dr.Gilliand is amazing! He is definitely involved with your situation and genuinely cares. He makes every effort to figure out what is going on and how to help you.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center and their degree of success.
Well I have unexplained infertility and recurrent miscarriage. Dr. Gililland has exhausted every Avenue possible to figure out why I keep miscarriage. Unfortunately all those tests have not given us any answers. I have been on femara and injectables and have done 1 iui which resulted in a miscarriage at 8 weeks. Out next step is ivf with genetic testing of the embryos.
Describe your experience with the nursing staff.
All the nurses are great they all care and want to help. And are quick to return your calls.
Describe your experience with Reproductive Care Center.
I wish they were open on weekends in the Clearfield office. Their front desk staff is great and their billing coordinator is easy to work with.
Describe the costs associated with your care under John Gililland at Reproductive Care Center.
I don't know off hand.
10
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with John Gililland at Reproductive Care Center.

10
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
4 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve
10
[Dr. Gililland] Made time to always be a encouraging and ask how you where doing, prayed with us after every transfer...He was always honest about what we thought and talked us through all our options. Was exceptionally kind and compassionate. After our miscarriage he wanted to do a specific procedure to make sure everything was ok before proceeding again and he worked me into his schedule so I didn’t have to wait.
+ Read more
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve
10
How was your experience with John Gililland at Reproductive Care Center?
He was always honest about what we thought and talked us through all our options. Was exceptionally kind and compassionate. After our miscarriage he wanted to do a specific procedure to make sure everything was ok before proceeding again and he worked me into his schedule so I didn’t have to wait.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center?
That he is a good Dr explain what you want and he will help you.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center?
Made time to always be a encouraging and ask how you where doing, prayed with us after every transfer
Describe the protocols John Gililland used in your cycles at Reproductive Care Center and their degree of success.
He was our second IVF cycle. Had very poor response with previous cycle and dr didn’t change up anything from IUI cycles except increasing meds. Gilliand used a combination of menopur and gonal f with hcg. Instead of 4 eggs with our first we had 15.
Describe your experience with the nursing staff.
Where always supportive. They asked ho I was doing, were aware of how hard fertility treatments are: especially after a losss. Very kinda d helpful.
Describe your experience with Reproductive Care Center.
It can be hard having to drive over an hour to do blood work since closer clinics aren’t open on weekends, Sandy clinic can get very backed up with long waits. Clinic only works with married couples.
Describe the costs associated with your care under John Gililland at Reproductive Care Center.
8000 for single ivf cycle, 7000 for meds
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center.
Strongly suggested 1 but would do 2.
10
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Reproductive Care Center
Sandy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
Age
28 - 29
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
Fertility Medications
Diagnosis
Endometriosis, PCOS
9
He [Dr. Gilliland] is always so sweet and kind when I have an appointment with him. He seems to really care about me and my situation....He has always treated me as a person just not a number.... He always wants me to have ultrasounds and blood work to make sure my body is doing what it is suppose to be doing. After every appointment I am able to ask him questions that I have or concerns and he will stay and answer every single one of them.
+ Read more
Age
28 - 29
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$0 - $49K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
Endometriosis, PCOS
9
How was your experience with John Gililland at Reproductive Care Center?
He is very kind and considerate of my situation. He has always treated me as a person just not a number. He is very knowledgeable about infertility and women’s health. He is very friendly. He understands my feelings and my husbands feelings as well.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center?
Just trust his process. He knows exactly what he is doing.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center?
He is always so sweet and kind when I have an appointment with him. He seems to really care about me and my situation.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center and their degree of success.
He always wants me to have ultrasounds and blood work to make sure my body is doing what it is suppose to be doing. After every appointment I am able to ask him questions that I have or concerns and he will stay and answer every single one of them.
Describe your experience with the nursing staff.
They are amazing, wonderful people. They have never treated me unkindly or anything. Best nurses ever!!
Describe your experience with Reproductive Care Center.
They know exactly what they are doing. They have a ton of information available to me about infertility. They are the best of the best. There office is clean and inviting. They make it seem like somewhere you want to stay.
Describe the costs associated with your care under John Gililland at Reproductive Care Center.
It seemed very reasonable. He accepts most insurance. The staff is always willing to call and talk to insurance without me having to do anything.
9
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with John Gililland at Reproductive Care Center.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
27 - 29
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
1 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Unexplained
10
He [Dr. John Gililland] was very informative with everything. He met with my husband and I multiple times and made sure we received the best treatment as possible. He always greeted me with a hug and made sure I was doing well and I was responding to all procedures as expected...Go in with questions because he will answer anything you have...he adjusted my dosage amounts to better each round from the time before. I used only Gonal-f the first go round and I miscarried. The next round he added Menopur with Gonal-f and we were able to get better results with that.
+ Read more
Age
27 - 29
Treated
2016 - 2018
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Unexplained
10
How was your experience with John Gililland at Reproductive Care Center?
He was very informative with everything. He met with my husband and I multiple times and made sure we received the best treatment as possible. He always greeted me with a hug and made sure I was doing well and I was responding to all procedures as expected. I HIGHLY recommend him!!!
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center?
Go in with questions because he will answer anything you have.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center?
He was the best doctor ever. He made you feel like you were special and not just another patient. He genuinely cares about you and your success with infertility.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center and their degree of success.
With each cycle, he adjusted my dosage amounts to better each round from the time before. I used only Gonal-f the first go round and I miscarried. The next round he added Menopur with Gonal-f and we were able to get better results with that.
Describe your experience with the nursing staff.
They are AMAZING!! Everyone feels like family there
Describe your experience with Reproductive Care Center.
I don’t have any complaints. They were great to work with and I would recommend them to anyone. The staff was so kind and organized and I enjoyed coming to see them. They always had their ducks in a row and were very prompt with their times. I rarely ever had to wait more than a couple minutes to be seen
10
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
25 - 26
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
Anovulation, Male Factor, PCOS
10
Dr G [John Gililland] and his staff were extremely compassionate toward me and my situation. I truly felt like they cared and took the extra time that I always needed. They comforted me and cried with me.... I loved working with him. One of the kindest most compassionate doctors I’ve ever met and I’m an RN so that is saying a lot because I’ve worked with hundreds of doctors. Anytime I had a question for him I would send an email and would always get back in a timely manner. He was great at making us feel comfortable in an uncomfortable situation.
+ Read more
Age
25 - 26
Treated
2016 - 2017
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF
Diagnosis
Anovulation, Male Factor, PCOS
10
How was your experience with John Gililland at Reproductive Care Center?
I loved working with him. One of the kindest most compassionate doctors I’ve ever met and I’m an RN so that is saying a lot because I’ve worked with hundreds of doctors. Anytime I had a question for him I would send an email and would always get back in a timely manner. He was great at making us feel comfortable in an uncomfortable situation.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center?
Always ask lots of questions. He wants to help as much as possible! Also he isn’t a magician. Science takes time and everyone is different. He’s doing his best to get you a baby!
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center?
Dr G and his staff were extremely compassionate toward me and my situation. I truly felt like they cared and took the extra time that I always needed. They comforted me and cried with me.
Describe your experience with your nurse at Reproductive Care Center. (Assigned nurse: Heather )
They were amazing. They were always available by telephone. They listened and cared about how you were feeling. They hugged you when you needed it and cried with you when you were sad. Amazing compassionate team!
Describe your experience with Reproductive Care Center.
The clinic is clean and comfortable. Staff is amazing. They were very organized and always made sure we knew the schedule of things happening. Billing was always willing to find ways to work with us and everyone always welcomed us with a smile
10
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
27 - 29
Treated
2015 - 2017
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
He [Dr. John Gililland] treated me as a human. He really want this to work out for me...He did a great job! He took his time to answer all my questions and concerns. He really wanted this to work out for me. He cared for me and didn't just treat me like a number. He could get me in to see him at the last minute when things would come up...We did IVF with him and the nurses wrote out a protocol for me. Step by step of what I need to do and each day.
+ Read more
Age
27 - 29
Treated
2015 - 2017
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Entrepreneur
Order & Number of Docs Seen
3rd of 5 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
How was your experience with John Gililland at Reproductive Care Center?
He did a great job! He took his time to answer all my questions and concerns. He really wanted this to work out for me. He cared for me and didn't just treat me like a number. He could get me in to see him at the last minute when things would come up.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center?
Don't get your hopes up! They do their best but they can only do so much.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center?
He treated me as a human. He really want this to work out for me.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center and their degree of success.
Don't know exactly what the question is.. We did IVF with him and the nurses wrote out a protocol for me. Step by step of what I need to do and each day.
Describe your experience with the nursing staff.
They were great. They could answer all my questions when I would call in on the phone. They were very educated and knew what they were talking about. It did take them a while to call me back when I did call in and leave a message.
Describe your experience with Reproductive Care Center.
The nurses were hard to get a hold of. When you call the nurses line no one ever answered. I would leave a message and they would call me back later that night or the next day. Everyone is very compassionate and really wanted it to work out of me.
Describe the costs associated with your care under John Gililland at Reproductive Care Center.
Too much! Not sure on price.
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center.
He suggested we transfer one embryo especially the first transfer. I should have taken his advice. But we were really hoping for twins.
10
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
24 - 25
Treated
2016 - 2017
Success with this Doc
?
Treatment
IUI
Diagnosis
Anovulation, Endometriosis, PCOS, Tubal Blockage
8
Dr. Gililland is very compassionate, and caring. He takes great care of his patients. He always explains the potential outcomes, and risks, which is greatly appreciated!...He doesn't necessarily listen to what you want - he just tells you what you need.... I also was very impressed with him because he performed a surgery on me and mentioned every scenario, which most doctors don't do!...1. HSG 2. Tubes were blocked 3. Laparoscopy. Lasered endometriosis and opened tubes.
+ Read more
Age
24 - 25
Treated
2016 - 2017
Success with this Doc
?
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 3 Docs
Treatment
IUI
Diagnosis
Anovulation, Endometriosis, PCOS, Tubal Blockage
8
How was your experience with John Gililland at Reproductive Care Center?
Dr. Gililland is very compassionate, and caring. He takes great care of his patients. He always explains the potential outcomes, and risks, which is greatly appreciated! I also was very impressed with him because he performed a surgery on me and mentioned every scenario, which most doctors don't do!
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center?
He doesn't necessarily listen to what you want - he just tells you what you need.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center?
He was very compassionate, sweet, and great to work with!
Describe the protocols John Gililland used in your cycles at Reproductive Care Center and their degree of success.
1. HSG 2. Tubes were blocked 3. Laparoscopy. Lasered endometriosis and opened tubes.
Describe your experience with the nursing staff.
The nursing staff (at PG) didn't know what they were doing. Their answer was always to "call the sandy office." I requested that they bill me and they said they are unable to bill. Period. They also weren't very familiar with fertility treatments in general. I had an excellent experience with the sandy gals, though!
Describe your experience with Reproductive Care Center.
Strengths; scheduling! They're usually available. Weaknesses; very unorganized, drastically varying treatments and opinions from each doctor
Describe the costs associated with your care under John Gililland at Reproductive Care Center.
Free consult (which was awesome) because a friend referred me. $250 HSG. Pricey bloodwork.
What specific things went wrong at Reproductive Care Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
8
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Reproductive Care Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
26 - 27
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
He [Dr. John Gililland] is a bit touchy, don't be discouraged by this it is just his way of showing compassion...Dr. Gilliland is very compassionate and caring. He always goes out of his way to make sure you feel comfortable and know exactly what your course of action will be. He called to check in on us every couple of days for a few weeks after our failed IVF cycle and genuinely cared about helping us reach our goals.
+ Read more
Age
26 - 27
Treated
2015 - 2016
Success with this Doc
Yes
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
How was your experience with John Gililland at Reproductive Care Center?
Dr. Gilliland is very compassionate and caring. He always goes out of his way to make sure you feel comfortable and know exactly what your course of action will be. He called to check in on us every couple of days for a few weeks after our failed IVF cycle and genuinely cared about helping us reach our goals.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center?
He is a bit touchy, don't be discouraged by this it is just his way of showing compassion.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center?
The clinic and staff always knew us by name and greeted us warmly during both office visits and phone calls. They also always called to check in on us during and after each cycle.
Describe your experience with your nurse at Reproductive Care Center. (Assigned nurse: Barb)
Barb was great! She was always very caring and easy to talk to. She thoroughly explained everything we needed to know regarding meds and appointments. She always returned all phone calls in a timely manner.
Describe your experience with Reproductive Care Center.
I felt the clinic was very good at communication. They always either answered the phone or returned a phone call within a couple of hours. I always felt cared for.
Describe your experience with your monitoring appointments at Reproductive Care Center.
They always worked around my schedule as I had a long drive to get there. Appointments work quit but thorough.
10
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
37
Treated
2016
Success with this Doc
Yes
Treatment
8 IUI, 2 IVF
Diagnosis
Unexplained
10
He [Dr. John Gililland] was amazing added something to my rotine last minute that really mad a difference . He also was very understanding and went over all options. He added hgh last minute and tgen helped track it down for me to start the next day. He was very nice and friendly anf thorough... Had tests ran & found no problems do proceeded with invitro. I did shots each day and also they added in hgh and I produced 13 eggs. I also did acupuncture with it. Had the retrieval and did icsi and two eggs made it to day five. Had the transfer and had acupuncture before and after the transfer that day. I tested high and was pregnant with twins. Did progesterone cream the first few months
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Age
37
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
3rd of 4 Docs
Treatment
8 IUI, 2 IVF
Diagnosis
Unexplained
10
How was your experience with John Gililland at Reproductive Care Center?
He was amazing added something to my rotine last minute that really mad a difference . He also was very understanding and went over all options. He added hgh last minute and tgen helped track it down for me to start the next day. He was very nice and friendly anf thorough.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center?
He really cared and updated my treatment each day and last minute to do the best for me
Describe the protocols John Gililland used in your cycles at Reproductive Care Center and their degree of success.
Had tests ran & found no problems do proceeded with invitro. I did shots each day and also they added in hgh and I produced 13 eggs. I also did acupuncture with it. Had the retrieval and did icsi and two eggs made it to day five. Had the transfer and had acupuncture before and after the transfer that day. I tested high and was pregnant with twins. Did progesterone cream the first few months.
Describe your experience with the nursing staff.
I just loved all of them! I saw many nurses at the clearfield and sandy locations and they were all so happy for me when we got our twins
Describe your experience with Reproductive Care Center.
They are so caring and really want to help you! They look and run all tests then evaluate. They give you all the options. Then they work together as a team to adjust and revise your treatments depending on how its going.
Describe the costs associated with your care under John Gililland at Reproductive Care Center.
We did the 4 fresh cycle option. You can try up to 4 fresh until you get pregnant. We got pregnant the first try.
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center.
They asked if i wanted to transfer 2 since we had been 14 years of trying and then said we might get twins . We said that would be great!
10
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
26
Treated
2017
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Anovulation
10
I loved Dr. Gililland. After almost 2 years of just going to my OBGYN for fertility help with no success, I went to Dr. Gililland and was pregnant within the 1st round of treatments....He was so kind an empathetic. He never made me feel rushed or unimportant....Birth control for one month to naturally get rid of a cyst on my ovary. Injections to stimulate the ovaries as well as femara. I did a trigger shot on day 13 I believe and then came into the office on day 14 to have the IUI done.
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Age
26
Treated
2017
Success with this Doc
Yes
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Anovulation
10
How was your experience with John Gililland at Reproductive Care Center?
I loved Dr. Gililland. After almost 2 years of just going to my OBGYN for fertility help with no success, I went to Dr. Gililland and was pregnant within the 1st round of treatments. I loved the clinic and always felt valued and well cared for. The nurses were very nice and friendly and the facility was clean and accommodating. Dr. Gililland made me feel like I've known him forever. He was very personable.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center?
Ask as many questions as you can. Be specific about your goals and be open with your doctor when discussing a game plan. Be patient and don't be too hard on yourself if things don't work out the exact way you planned.
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center?
He was so kind an empathetic. He never made me feel rushed or unimportant.
Describe the protocols John Gililland used in your cycles at Reproductive Care Center and their degree of success.
Birth control for one month to naturally get rid of a cyst on my ovary. Injections to stimulate the ovaries as well as femara. I did a trigger shot on day 13 I believe and then came into the office on day 14 to have the IUI done.
Describe John Gililland's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center.
No
10
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
23
Treated
2018
Success with this Doc
Yes
Treatment
1 Fertility Medications
Diagnosis
Male Factor
10
I would highly recommend him [Dr. Gililland] to anyone that I could. Through my HSG he was so patient and talked to me through the whole thing to distract me from the pain...My blood work, HSG, ultrasound all came back normal. My husband has a count of 6 mil with 30% Dr. Gililland suggested we go straight to IVF...Is very professional and always treats me like I’m his only patient...is such a patient and understanding doctor.
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Age
23
Treated
2018
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Male Factor
10
How was your experience with John Gililland at Reproductive Care Center?
Dr. Gililland is such a patient and understanding doctor. Sometimes I feel like I have so many questions but he takes the time to go through each question and never makes me feel like I’m rushed. I feel like he truly cares about the success of my future family. I would highly recommend him to anyone that I could. Through my HSG he was so patient and talked to me through the whole thing to distract me from the pain.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center?
The process is long and emotionally draining but hopefully the end is worth it! Dr. Gililland has the best staff to get you though this difficult process!
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center?
Dr. Gililland Is very professional and always treats me like I’m his only patient. Every time I come in he says “how was your day!?” I reply “great! You?” And he reply’s with “even better now that you are here!” I just love that response and it makes me feel so welcome!
Describe the protocols John Gililland used in your cycles at Reproductive Care Center and their degree of success.
The beginning of my cycle we thought that I had an ovulation issue so we started me on Femara 5mg a day for 5 days. We were going to go ahead and try the IUI the next 2 weeks. Come to find out my husband has a low sperm count and morphology. My blood work, HSG, ultrasound all came back normal. My husband has a count of 6 mil with 30% Dr. Gililland suggested we go straight to IVF. We are supposed to start the process in a few weeks.
Describe your experience with the nursing staff.
Very helpful and so friendly! Also, knowledable!
Describe your experience with Reproductive Care Center.
To be honest, I have not seen any weaknesses yet. They always squeeze me in at a reasonable time, I never wait in the waiting room too long, quick appointments, very knowledgeable and amazing staff! I have a million questions and they always answer every question I have. I even forgot meds and water for my HSG but don’t worry, they had me covered!
Describe the costs associated with your care under John Gililland at Reproductive Care Center.
I have not received a bill yet. Supposedly, IVF is 12k and my HSG is $150 after my deductible is met. My husbands Semen analysis is $205
10
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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This patient has provided documentation of treatment at this clinic.

10
Age
23 - 25
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
PCOS, Tubal Blockage
10
[Dr. John Gililland is] The best doctor ever! I would highly recommend him to anyone! Very compassionate. Explains everything very well. He is understanding. I never felt like I was being judge. He was an answer to our prayers when it came to building our family.... They [Reproductive Care Center- Clearfield] were great to work with. Easy to get a hold of. Always friendly and welcoming. Very compassionate. I never had to wait long to see the doctor. There only weakness is there website, it is very hard to navigate.
+ Read more
Age
23 - 25
Treated
2016 - 2018
Success with this Doc
Yes
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
PCOS, Tubal Blockage
10
How was your experience with John Gililland at Reproductive Care Center?
The best doctor ever! I would highly recommend him to anyone! Very compassionate. Explains everything very well. He is understanding. I never felt like I was being judge. He was an answer to our prayers when it came to building our family.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center?
Definitely choose him as your doctor.
Describe your experience with Reproductive Care Center.
They were great to work with. Easy to get a hold of. Always friendly and welcoming. Very compassionate. I never had to wait long to see the doctor. There only weakness is there website, it is very hard to navigate.
Describe the costs associated with your care under John Gililland at Reproductive Care Center.
Its expensive but all infertility treatments are
10
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with John Gililland at Reproductive Care Center.

9
Age
27
Treated
2016
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Unexplained
9
He’s [Dr. John Gililland] very knowledgeable and takes him time to help you personally makes phone calls and is always available for questions. He tried multiple treatments with me and was up front and honest about the entire process.... Overall it’s a good clinic [Reproductive Care Center- Clearfield], I would say that they are a little unorganized so that can be frustrating but the doctors are smart and know what they are doing. Even though my cycles failed I still was happy with my experience with the clinic and how they treated me
+ Read more
Age
27
Treated
2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Unexplained
9
How was your experience with John Gililland at Reproductive Care Center?
He’s very knowledgeable and takes him time to help you personally makes phone calls and is always available for questions. He tried multiple treatments with me and was up front and honest about the entire process.
What's one piece of advice would you give a prospective patient of John Gililland at Reproductive Care Center?
Trust him, he knows what he is doing!
During treatment, were you treated like a number or a human with John Gililland at Reproductive Care Center?
He is awesome and very sincere
Describe the protocols John Gililland used in your cycles at Reproductive Care Center and their degree of success.
Menopur paired with something else and I also took a different shot to help prevent overstimulation
Describe your experience with your nurse at Reproductive Care Center. (Assigned nurse: Heather )
Helpful and knowledgeable but more rushed than Dr. Gilliand
Describe your experience with Reproductive Care Center.
Overall it’s a good clinic, I would say that they are a little unorganized so that can be frustrating but the doctors are smart and know what they are doing. Even though my cycles failed I still was happy with my experience with the clinic and how they treated me
Describe the costs associated with your care under John Gililland at Reproductive Care Center.
$22,000
What specific things went wrong at Reproductive Care Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
9
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.