Rated 8.5
Strongly recommend: 63%Neutral: 24%Don't recommend: 13%8.5
63% strongly recommend
33 reviews
Humanity
8.7
8.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.4
8.4
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.7
6.7
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ Care
9
9
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Responsiveness
7.9
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Oregon
Residency
UCLA
Fellowship
Johns Hopkins

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
John Hesla works at

ORM Fertility Oregon
Rated 8
Strongly recommend: 64%Neutral: 13%Don't recommend: 23%8

At 2 offices

Portland Downtown
808 SW 15th Avenue
Portland, OR 97205
503.274.4994
Portland Lovejoy (Closed)
2222 NW Lovejoy
Portland, OR 97210
877-567-4994
Explore Clinic

3 patient reviews filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
4
NPS
0
Age 36 - 37
5 Fertility Medications
Anovulation
PCOS
European
Other
Income $50K - $99K
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Hesla was kind and did answer all of my questions. I think he is a good doctor but he isn’t at a good clinic. I did like that he would listen to and consider options that I brought up. I also wish they were more up to date with emerging science and treatments...We did change up the protocol each time but didn’t get better results...Take a note pad because he gives great information...
The clinic [ORM Fertility Oregon] is very nice and staff mostly nice. However, what matters the most to me is good results and that I did not have. I did go on to have success at another clinic, I got better results in 1 retrieval 2 years older than at ORM combined- yes combined!! Sadly, I do not think they have a great lab...They sent the wrong lining report to my new clinic which caused me to take additional meds that I didn’t need...
How was your experience with John Hesla at ORM Fertility Oregon?
Dr. Hesla was kind and did answer all of my questions. I think he is a good doctor but he isn’t at a good clinic. I did like that he would listen to and consider options that I brought up. I also wish they were more up to date with emerging science and treatments.
What's one piece of advice would you give a prospective patient of John Hesla at ORM Fertility Oregon?
Take a note pad because he gives great information. Make sure to write down any questions before you meet with him so you don’t forget to ask.
During treatment, were you treated like a number or a human with John Hesla at ORM Fertility Oregon?
Dr. Hesla did mostly make me feel like a human although I wouldn’t be sure he’d even recognize me if he saw me outside the clinic.
Describe the protocols John Hesla used in your cycles at ORM Fertility Oregon and their degree of success.
Dr. Hesla suggested I keep taking prenatal vitamins with folic acid and also suggested I take Ovasitol. He said he suggests me trying 4 cycles of timed intercourse with Letrozole and statistically if it doesn’t work by the 4th time, I’ll need to move to the next step which is IVF. For reference I’m 35 with PCOS and my husbands sperm is above average quality. Fast forward, that didn’t work so we did 3 egg retrievals, 2 transfers, and 1 embryo didn’t survive thaw. We did change up the protocol each time but didn’t get better results. On the 3rd retrieval we used human growth hormone but results were similar/not great.
Describe your experience with your nurse at ORM Fertility Oregon. (Assigned nurse: Lindsay and Meghan )
Lindsay and Meghan were very informative and helpful.
Describe your experience with ORM Fertility Oregon.
The clinic is very nice and staff mostly nice. However, what matters the most to me is good results and that I did not have. I did go on to have success at another clinic, I got better results in 1 retrieval 2 years older than at ORM combined- yes combined!! Sadly, I do not think they have a great lab.
Describe the costs associated with your care under John Hesla at ORM Fertility Oregon.
$80k for 3 retrievals, 2 transfers, and 2 mock transfers for uterine biopsies.
Describe John Hesla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ORM Fertility Oregon.
He did not go into details about that but did say that chances of success don’t increase much by doing multiples.
What specific things went wrong at ORM Fertility Oregon?
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at ORM Fertility Oregon.
I went back to ORM as an outside patient for monitoring after 3 retrievals and 2 transfers failed. They sent the wrong lining report to my new clinic which caused me to take additional meds that I didn’t need. They also didn’t send stat blood work in the time they said they would and it was impossible to reach anyone after 3pm even when I showed up. When I asked for a discount (mind you, I’m paying over $1000 for stat results, and correct results, which I did not get) they banned me from outside monitoring! I couldn’t believe how poorly I was treated after their mistakes. To ban me I guess was to prevent more liability issues arising but what they should do is get their coordination in order! Very disorganized and very hard to reach. It was very stressful trying to handle all of that during an already stressful time.
4
Doctor
John Hesla
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
0
Clinic
ORM Fertility Oregon
Portland Downtown
NPS
Operations
1 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
3
NPS
9
Age 36
Donor Sperm
European
Income $0 - $49K
Nurse or HC Services
2nd of 2 Docs
6 IUI With Other Docs
LGBTQ
Doesn't Recommend
Strongly Recommends
Success w/ Doc Too early to know
Dr Hesla strikes me as pretty hands off. He's very official and seems experienced, but I doubt he would remember who I am at this point. I've only actually seen him twice; most of my appointments have been with NPs....He's not rude or dismissive, but issomewhat distant... We did two medicated IUI rounds so far. I was on 2 2.5mg tablets of letrozole for days 3 through 7 of my cycle to stimulate follicle maturation.
They're very professional and personable. The hours can be kinda tough though. Working around work schedules is very difficult. I appreciate that we're in a timing sensitive field, but for example, the clinic [ORM Fertility] closes at 4pm every weekday. They also seemed to assume that the $500 out of pocket cost for the trigger shot didn't require a warning beforehand, so I was scrambling later at the pharmacist.
How was your experience with John Hesla at ORM Fertility Oregon?
Dr Hesla strikes me as pretty hands off. He's very official and seems experienced, but I doubt he would remember who I am at this point. I've only actually seen him twice; most of my appointments have been with NPs.
What's one piece of advice would you give a prospective patient of John Hesla at ORM Fertility Oregon?
Have an idea of how you want to do things before you go in. Keep in mind your needs and advocate for yourself.
During treatment, were you treated like a number or a human with John Hesla at ORM Fertility Oregon?
He's not rude or dismissive, but issomewhat distant
Describe the protocols John Hesla used in your cycles at ORM Fertility Oregon and their degree of success.
We did two medicated IUI rounds so far. I was on 2 2.5mg tablets of letrozole for days 3 through 7 of my cycle to stimulate follicle maturation. Then I had a mid-cycle ultrasound to confirm my follicles had responded and then I was prescribed a trigger shot to trigger ovulation. I don't remember exactly what type it was.
Describe your experience with your nurse at ORM Fertility Oregon. (Assigned nurse: Megan)
The NPs were great. Honestly if I could just have an NP as a primary provider, I'd be good with that. The nursing team was really communicative and helpful.
Describe your experience with ORM Fertility Oregon.
They're very professional and personable. The hours can be kinda tough though. Working around work schedules is very difficult. I appreciate that we're in a timing sensitive field, but for example, the clinic closes at 4pm every weekday. They also seemed to assume that the $500 out of pocket cost for the trigger shot didn't require a warning beforehand, so I was scrambling later at the pharmacist.
Describe the costs associated with your care under John Hesla at ORM Fertility Oregon.
The ultrasounds were approximately 275 each time. The letrozole was free with my insurance. The trigger shot was $500. The IUI was about 300 to 350 including the sperm defrosting and quality check.
3
Doctor
John Hesla
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
2 of 5
9
Clinic
ORM Fertility Oregon
Portland Downtown
NPS
Operations
5 of 5
Scheduling
1 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
5
NPS
9
Age 41 - 42
Endometriosis
PCOS
Uterine Fibroids
Recurrent Pregnancy Loss
Unexplained
Prefer not to answer
Income $100K - $199K
Business Executive
5th of 6 Docs
12 IUI With Other Docs
3 IVF With Other Docs
Doesn't Recommend
Strongly Recommends
Unsuccessful
For most of my treatment, I dealt with the nursing staff instead of Dr. Hesla, and it was difficult to get all of my questions answered...He is willing to discuss and consider alternative treatments. He is flexible, but sometimes that leaves you unsure with what he recommends. He works hard to be available to patients, and does care about the outcomes for patients...
ORM is a great clinic, caring, friendly, accepted my insurance, with great people ranging from doctor to nurses to genetic counselors. The billing team was understanding and accommodating. The insurance preauthorizations are done by a separate team than my nurses, so sometimes it was hard to follow up on what was happening there...
How was your experience with John Hesla at ORM Fertility Oregon?
Dr. Hesla is caring and experienced. He is willing to discuss and consider alternative treatments. He is flexible, but sometimes that leaves you unsure with what he recommends. He works hard to be available to patients, and does care about the outcomes for patients.
During treatment, were you treated like a number or a human with John Hesla at ORM Fertility Oregon?
For most of my treatment, I dealt with the nursing staff instead of Dr. Hesla, and it was difficult to get all of my questions answered
Describe your experience with your nurse at ORM Fertility Oregon.
The nursing staff is seasoned and sometimes I marvel at how they can keep everything straight. There were times when I had to wait for turnaround, but for the most part, they kept things humming along.
Describe your experience with ORM Fertility Oregon.
ORM is a great clinic, caring, friendly, accepted my insurance, with great people ranging from doctor to nurses to genetic counselors. The billing team was understanding and accommodating. The insurance preauthorizations are done by a separate team than my nurses, so sometimes it was hard to follow up on what was happening there.
Describe John Hesla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ORM Fertility Oregon.
He recommended one, but not strongly.
What specific things went wrong at ORM Fertility Oregon?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Lost results
5
Doctor
John Hesla
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
9
Clinic
ORM Fertility Oregon
Portland Downtown
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5