Rated 8.5
Strongly recommend: 63%Neutral: 24%Don't recommend: 13%8.5
63% strongly recommend
33 reviews
Humanity
8.7
8.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.4
8.4
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.7
6.7
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ Care
9
9
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Responsiveness
7.9
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Oregon
Residency
UCLA
Fellowship
Johns Hopkins

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
John Hesla works at

ORM Fertility Oregon
Rated 8
Strongly recommend: 64%Neutral: 13%Don't recommend: 23%8

At 2 offices

Portland Downtown
808 SW 15th Avenue
Portland, OR 97205
503.274.4994
Portland Lovejoy (Closed)
2222 NW Lovejoy
Portland, OR 97210
877-567-4994
Explore Clinic

23 patient reviews filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
9
NPS
9
Age 30 - 31
1 IVF
Anovulation
Male Factor
PCOS
East Asian
Other
Income $50K - $99K
3rd of 3 Docs
5 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I have PCOS so he [Dr. John Hesla] watched very carefully so I would not hyperstimulate but was also sensitive to the fact that the egg quality was likely not great. He adjusted dosages/treatment length to accommodate (upping Follistim when follicles were not growing, then tapered off once they started developing quicker). Because of the amount of eggs (31 at retrieval) and symptoms of overstimulation he called for a freeze-all and a month to get my body back to baseline.
Seamless communication between all departments of clinic [ORM]. Expect to see your one doctor and nurse each time, which makes care feel very personal. They strictly deal with issues of fertility, so when I had issues with blood pressure crop up because of fertility medication (very unexpectedly), I was sent to my PCP. This felt disjointed and I wished the clinic communicated better with my PCP rather than me being the “in between” trying to relay messages back and forth.
How was your experience with John Hesla at ORM Fertility Oregon?
Extremely knowledgeable, completely confident in his wisdom, insight, and protocols. Will move along quickly if you don’t have questions so be forward with any questions. When you do ask, he is very thorough. He deferred to my PCP a couple times due to unexpected complications, which caused my care to feel disjointed at those times, but overall he is a great doctor.
What's one piece of advice would you give a prospective patient of John Hesla at ORM Fertility Oregon?
If you ask questions you will get thoughtful and thorough answers.
During treatment, were you treated like a number or a human with John Hesla at ORM Fertility Oregon?
Took time to answer all our questions with as much detail as we needed, when we miscarried he gave the news with great compassion.
Describe the protocols John Hesla used in your cycles at ORM Fertility Oregon and their degree of success.
I have PCOS so he watched very carefully so I would not hyperstimulate but was also sensitive to the fact that the egg quality was likely not great. He adjusted dosages/treatment length to accommodate (upping Follistim when follicles were not growing, then tapered off once they started developing quicker). Because of the amount of eggs (31 at retrieval) and symptoms of overstimulation he called for a freeze-all and a month to get my body back to baseline.
Describe your experience with your nurse at ORM Fertility Oregon. (Assigned nurse: Megan)
There was seamless communication between dr, nurse, lab, and the embryology team. My nurse was my primary contact and was available by email and phone whenever I needed. She followed up with me frequently after hyperstimulation and compassionately checked in after miscarriage.
Describe your experience with ORM Fertility Oregon.
Seamless communication between all departments of clinic. Expect to see your one doctor and nurse each time, which makes care feel very personal. They strictly deal with issues of fertility, so when I had issues with blood pressure crop up because of fertility medication (very unexpectedly), I was sent to my PCP. This felt disjointed and I wished the clinic communicated better with my PCP rather than me being the “in between” trying to relay messages back and forth. Other than this one issue, have had a wonderful experience.
Describe the costs associated with your care under John Hesla at ORM Fertility Oregon.
Around $30,000 though we are not pregnant yet.
Describe John Hesla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ORM Fertility Oregon.
I did not feel like Dr. Hesla pushed either way for one or two embryos. He answered our questions, offered neutral and data-based reasoning for both options, and supported our choice without hesitation.
What specific things went wrong at ORM Fertility Oregon?
  • Failed to call in prescriptions to pharmacy
  • Failed to consider drug intolerance
  • Lost or damaged samples
Describe the specific things that went wrong at ORM Fertility Oregon.
My bp negatively reacted to one of the medications and it wasn’t something the dr had experienced before, so I felt on my own to figure out with my PCP. There was one other time they forgot to call in a prescription, but that was only once.
9
Doctor
John Hesla
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
ORM Fertility Oregon
Portland Downtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
10
NPS
10
Age 38 - 39
1 IVF
Male Factor
PCOS
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
6 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
When I came to Dr. Hesla to start the IVF process I was very scared. I had already been through the IVF process once and it ended in a miscarriage...he was willing to spend time with my husband and I answering questions and making sure we felt comfortable with the plan prior to moving forward and once we started the process he has there every step of the way...Delestrogen No Lupron FET.
nurse of [ORM Fertility] are very easy to communicate with and gave you lots of details and made sure you understand the process and instructions...[cost] $25,000 or more...From the very fist consultation with Dr. Hesla I felt at ease...answering questions and making sure we felt comfortable with the plan .prior to moving forward..
How was your experience with John Hesla at ORM Fertility Oregon?
When I came to Dr. Hesla to start the IVF process I was very scared. I had already been through the IVF process once and it ended in a miscarriage. I so desperately wanted the process to work and to not feel the pain that I had gone through before. From the very fist consultation with Dr. Hesla I felt at ease. Dr. Hesla is soft spoken and very calming, he was willing to spend time with my husband and I answering questions and making sure we felt comfortable with the plan prior to moving forward and once we started the process he has there every step of the way and I felt like he really cared about me and wanted this process to be successful.
What's one piece of advice would you give a prospective patient of John Hesla at ORM Fertility Oregon?
Ask questions! Make a list before you go in for an appointment so you have something to reference. I tended to get very anxious and nervous for each appointment and would forget things that I wanted clarity on or concerns I had.
During treatment, were you treated like a number or a human with John Hesla at ORM Fertility Oregon?
Dr. Hesla really takes care of his patients. He is kind and soft spoken but gives you the information you need and is willing to spend time answering questions and making you feel as comfortable as possible during such a stressful and scary time. Dr. Hesla’ s Patient Care Coordinator, Megan, was also amazing and was always available by phone or email to answer questions and made me feel really good during the process.
Describe the protocols John Hesla used in your cycles at ORM Fertility Oregon and their degree of success.
Delestrogen No Lupron FET.
Describe your experience with your nurse at ORM Fertility Oregon. (Assigned nurse: Megan)
Megan was amazing! She was very easy to communicate with and gave you lots of details and made sure you understand the process and instructions. She was compassionate and kind and very down to earth, she is amazing!
Describe your experience with ORM Fertility Oregon.
ORM Fertility is an awesome clinic. They are organized and easy to communicate with. I don’t have any negative things to say, if I were to do IVF again, I would use ORM in a heartbeat. The staff you see for regular check up visits are great and all the nurses that I met on the day of my surgeries were so kind and caring and I very in tune that this the patients they see are scared and nervous and they do a really good job at keeping you calm and feeling comfortable during the whole process.
Describe the costs associated with your care under John Hesla at ORM Fertility Oregon.
$25,000 or more
Describe John Hesla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ORM Fertility Oregon.
For him it depends, usually, no more than two embryos transferred at a time.
10
Doctor
John Hesla
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
ORM Fertility Oregon
Portland Downtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019, Unknown Success
NPS
10
NPS
9
Age 41
Other
Teacher
2nd of 2 Docs
1 IUI With Other Docs
IVF With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Hesla] took the time to hear our journey. What brought us to his doorstep by way of a cohort of embryos directly donated to us. Embraced that we are in adoption journey and no pressure to rush this embryos in waiting as we aren't going to do both at the same time.... We have only met once but his communication and listening to what we shared without us feeling rushed made us feel heard and that we were transferring into good hands from our previous doctor.
They [ORM] have great communication before meetings via email. The patient portal is not something I am used to so that is kind of fun to navigate. Even with my blunders everything ran really smoothly and they had what was needed. It is a pretty big facility so knowing what you want going in really helped us. We didn't need to look at all the options as we only had one option we were looking at.
How was your experience with John Hesla at ORM Fertility Oregon?
We have only met once but his communication and listening to what we shared without us feeling rushed made us feel heard and that we were transferring into good hands from our previous doctor. They have very similar mannerisms of listening and having confidence in the work they have done, This made us very comfortable.
What's one piece of advice would you give a prospective patient of John Hesla at ORM Fertility Oregon?
Find joy in your journey!
During treatment, were you treated like a number or a human with John Hesla at ORM Fertility Oregon?
He took the time to hear our journey. What brought us to his doorstep by way of a cohort of embryos directly donated to us. Embraced that we are in adoption journey and no pressure to rush this embryos in waiting as we aren't going to do both at the same time. Shared the process, journey, respectfully talked about the past experiences we had with our previous doctor and shared the options.
Describe the protocols John Hesla used in your cycles at ORM Fertility Oregon and their degree of success.
Too early to tell.
Describe your experience with the nursing staff at ORM Fertility Oregon.
I have only met with one so far and she was fantastic, great customer service and it was easy to work with her for the basic needs we had.
Describe your experience with ORM Fertility Oregon.
They have great communication before meetings via email. The patient portal is not something I am used to so that is kind of fun to navigate. Even with my blunders everything ran really smoothly and they had what was needed. It is a pretty big facility so knowing what you want going in really helped us. We didn't need to look at all the options as we only had one option we were looking at.
Describe the costs associated with your care under John Hesla at ORM Fertility Oregon.
The costs are expected to be about 10,000 per cycle. We have paid 3500 up front and then as we go through the cycle we will pay the rest and medications.
Describe John Hesla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ORM Fertility Oregon.
Multiple embryo transfer due to the age of the donated embryo egg donor as well as my age. We are in full agreement with him on this and felt very comfortable when the time comes for the transfer.
10
Doctor
John Hesla
NPS
Humanity
5 of 5
Communication
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
9
Clinic
ORM Fertility Oregon
Portland Westside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 33 - 34
1 IUI
Unexplained
European
Income $50K - $99K
Consultant
2nd of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He [Dr. Hesla] is not an outgoing teddy bear or anything, but he is so smart and so compassionate...has a wonderful way of using facts and science to give you a realistic expectation of treatment, but he does so in a kind manner that I appreciate, even when the news isn't great. He is thorough and detail-oriented. He also welcomed my questions and agreed to try procedures that could potentially improve chances at my request.
This clinic [Oregon Reproductive Medicine] is BEAUTIFUL. When a place has to become a second home, it's so great when it's as lovely as this office. It's conveniently located close to downtown so I can go to appointments on my lunch break. They work weekend mornings...They use a portal for messaging and billing that's SO helpful. Our entire experience has been completely positive...The entire nursing staff is amazing. They're compassionate and knowledgeable. They can answer all my questions, they respond promptly and never make me feel like a pain or like I'm crazy.
How was your experience with John Hesla at ORM Fertility Oregon?
Dr. Hesla has a wonderful way of using facts and science to give you a realistic expectation of treatment, but he does so in a kind manner that I appreciate, even when the news isn't great. He is thorough and detail-oriented. He also welcomed my questions and agreed to try procedures that could potentially improve chances at my request.
What's one piece of advice would you give a prospective patient of John Hesla at ORM Fertility Oregon?
He is not an outgoing teddy bear or anything, but he is so smart and so compassionate. Go in prepared to speak with a professional who will do everything he can, but lean on your therapist or partner or mom for comfort :)
During treatment, were you treated like a number or a human with John Hesla at ORM Fertility Oregon?
I find his manner very sincere and caring. He is patient and kind, and obviously completely brilliant.
Describe the protocols John Hesla used in your cycles at ORM Fertility Oregon and their degree of success.
Cycle 1: Baseline ultrasound. Clomid 50mg on days 3-7 which produced one 29mm follicle, IUI timed with positive OPK. No pregnancy that cycle. Cycle 2: Got a cyst from the Clomid, had to pause treatment and wait for the cyst to go away. Cycle 3: Baseline ultrasound showed cyst was gone. Clomid 100mg on days 3-7, which produced 2 follicles over 20mm (our goal). IUI timed with positive OPK, still waiting on results. Will be switching to Femara for future treatment (if more rounds are required) based on my response to Clomid.
Describe your experience with your nurse at ORM Fertility Oregon. (Assigned nurse: Stephanie Buxton)
The entire nursing staff is amazing. They're compassionate and knowledgeable. They can answer all my questions, they respond promptly and never make me feel like a pain or like I'm crazy.
Describe your experience with ORM Fertility Oregon.
This clinic is BEAUTIFUL. When a place has to become a second home, it's so great when it's as lovely as this office. It's conveniently located close to downtown so I can go to appointments on my lunch break. They work weekend mornings so you're not screwed if you ovulate on a Saturday. They use a portal for messaging and billing that's SO helpful. Our entire experience has been completely positive.
Describe the costs associated with your care under John Hesla at ORM Fertility Oregon.
My insurance covers everything until IVF 100%. I've been paying a $40 copay per visit, plus $99 for each semen analysis, since that lab is considered "Out of Network" for all insurance agencies.
Describe John Hesla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ORM Fertility Oregon.
Not yet applicable.
10
Doctor
John Hesla
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
ORM Fertility Oregon
Portland Lovejoy (Closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2018, Successful
NPS
10
NPS
10
Age 33 - 39
1 IVF
Surrogacy
Male Factor
Uterine Fibroids
Unexplained
European
Income $50K - $99K
Teacher
Strongly Recommends
Strongly Recommends
Successful
Dr Hesla went over my complex history fully. He listened to my concerns and needs. He helped me to see two high risk OB’s for additional opinions if I should carry a pregnancy. He was always ready to answer questions and give details about treatment. I appreciated that he was always willing to give information on current research in the field to help us feel like we understood our best, most up to date options. He was kind and supportive through our hardest moments.
I feel that ORM is personal even though it is a bigger clinic. My questions were always answered quickly. I felt like I was compassionately taken care of as a patient. Their embryologist is top notch. She communicated clearly with us around retrieval and transfer. ...We worked with multiple nurses and surrogacy coordinators. I felt that they knew me as an individual and supported me a long the way. They were easy to reach and connected with us along the way.
How was your experience with John Hesla at ORM Fertility Oregon?
Dr Hesla went over my complex history fully. He listened to my concerns and needs. He helped me to see two high risk OB’s for additional opinions if I should carry a pregnancy. He was always ready to answer questions and give details about treatment. I appreciated that he was always willing to give information on current research in the field to help us feel like we understood our best, most up to date options. He was kind and supportive through our hardest moments.
What's one piece of advice would you give a prospective patient of John Hesla at ORM Fertility Oregon?
Ask questions
During treatment, were you treated like a number or a human with John Hesla at ORM Fertility Oregon?
Dr Hesla took the time to evaluate my condition fully. He was always ready to discuss things further on the phone or through email. He contacted us personally after each two week wait to go over our results. He was always helpful with all our questions.
Describe the protocols John Hesla used in your cycles at ORM Fertility Oregon and their degree of success.
Our protocol seemed pretty straight forward. I don’t recall doses, but we were able to monitor locally.
Describe your experience with your nurse at ORM Fertility Oregon.
We worked with multiple nurses and surrogacy coordinators. I felt that they knew me as an individual and supported me a long the way. They were easy to reach and connected with us along the way.
Describe your experience with ORM Fertility Oregon.
I feel that ORM is personal even though it is a bigger clinic. My questions were always answered quickly. I felt like I was compassionately taken care of as a patient. Their embryologist is top notch. She communicated clearly with us around retrieval and transfer. I will always speak highly of their staff and my treatment.
Describe the costs associated with your care under John Hesla at ORM Fertility Oregon.
Each time we were given a clear estimate of costs for retrieval, medicine, monitoring, transfers, and storage.
Describe John Hesla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ORM Fertility Oregon.
Dr Hesla provided appropriate information on the value of eSET. All of our transfers were single embryo transfers.
10
Doctor
John Hesla
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
ORM Fertility Oregon
Portland Downtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2011 - 2018, Successful
NPS
10
NPS
10
Age 27 - 34
Donor Eggs
Donor Sperm
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Soft-spoken doctor [Dr. John Hesla] who looked directly at me when speaking. We are long-distance so he called or Skyped to answer questions. Was willing to switch to a more affordable medication.... Our donor embryos were frozen in pairs, and due to our religious beliefs, we did not want them refrozen. He allowed us to transfer 2 embryos each time because of this, despite birthing twins following the first transfer.
[ORM's] New location is more centrally located. While I'm sure they are trying to make it feel calm and spa-like, it feels a bit sterile in the waiting area. Procedures, equipment, etc are all top-notch, though. Very good success rates. There was 1 embryologist in 2014 that was a bit cold/blunt when mentioning that one of the embryos didn't survive the thaw. Not sure if she is still with the clinic, as there was a different (much nicer) one I saw this last time. But overall no complaints.
How was your experience with John Hesla at ORM Fertility Oregon?
I was only on-site at the clinic for the donor FETs, as we live in a different state. But each time he seemed fully comfortable with my case, my history, etc. Always asked about my husband & kids. Never left the room until I said all my questions were answered.
What's one piece of advice would you give a prospective patient of John Hesla at ORM Fertility Oregon?
Absolutely go for it, he's fantastic.
During treatment, were you treated like a number or a human with John Hesla at ORM Fertility Oregon?
Soft-spoken doctor who looked directly at me when speaking. We are long-distance so he called or Skyped to answer questions. Was willing to switch to a more affordable medication.
Describe the protocols John Hesla used in your cycles at ORM Fertility Oregon and their degree of success.
All 4 donor FETs were identical protocols. Only difference being dosage changes as my bloodwork dictated each time. Birth control, followed by Lupron. Delestrogen twice/wk. Progesterone in oil beginning 6 days prior to transfer, continuing through the first trimester. Prometrium suppositories beginning after positive pregnancy test. Baby aspirin and prenatal vitamins for the entire cycle/pregnancy.
Describe your experience with your nurse at ORM Fertility Oregon. (Assigned nurse: Julie Ryles)
Everyone was excellent.
Describe your experience with ORM Fertility Oregon.
New location is more centrally located. While I'm sure they are trying to make it feel calm and spa-like, it feels a bit sterile in the waiting area. Procedures, equipment, etc are all top-notch, though. Very good success rates. There was 1 embryologist in 2014 that was a bit cold/blunt when mentioning that one of the embryos didn't survive the thaw. Not sure if she is still with the clinic, as there was a different (much nicer) one I saw this last time. But overall no complaints.
Describe the costs associated with your care under John Hesla at ORM Fertility Oregon.
Approximately $2500 per FET, not counting medications.
Describe John Hesla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ORM Fertility Oregon.
Our donor embryos were frozen in pairs, and due to our religious beliefs, we did not want them refrozen. He allowed us to transfer 2 embryos each time because of this, despite birthing twins following the first transfer.
10
Doctor
John Hesla
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
ORM Fertility Oregon
Portland Lovejoy (Closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
10
NPS
8
Age 36
1 IVF
Unexplained
European
Income $200K - $499K
Doctor
2nd of 2 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Neutral
Unsuccessful
I can't overstate how much I appreciate Dr.Hesla's care. From after hours follow up phone calls, to coming in on weekends (when he's NOT on) to see me at appointments, he has gone out of his way on many occasions to be sure I'm cared for. He opens his schedule early or stays late if necessary- and does so in an incredibly gracious way, without making me feel like a burden...You'll be seeing his NPs for routine visits, but he will always make time for you when you need him.
My experience at the downtown clinic [OR Repro Med] has been better than the west side clinic- better front desk, better coordinators, etc. be prepared to be shuffled around between many different coordinators...Several times I've been told one thing by the NP, then something entirely different by the coordinator (not MY coordinator, just whoever was there that day), then again something different from my doctor. It creates a great deal of anxiety for me, and is a source of frustration. Makes me feel at times as though I'm the first patient who has gone through whatever it is that they're disagreeing about.
How was your experience with John Hesla at ORM Fertility Oregon?
I can't overstate how much I appreciate Dr.Hesla's care. From after hours follow up phone calls, to coming in on weekends (when he's NOT on) to see me at appointments, he has gone out of his way on many occasions to be sure I'm cared for. He opens his schedule early or stays late if necessary- and does so in an incredibly gracious way, without making me feel like a burden. I'd recommend him to anyone.
What's one piece of advice would you give a prospective patient of John Hesla at ORM Fertility Oregon?
You'll be seeing his NPs for routine visits, but he will always make time for you when you need him.
During treatment, were you treated like a number or a human with John Hesla at ORM Fertility Oregon?
He's amazing, he calls me personally to discuss treatment plans, sometimes after hours. Goes out of his way to deliver excellent care. I really believe that he cares about me and my success with IVF
Describe the protocols John Hesla used in your cycles at ORM Fertility Oregon and their degree of success.
I have never had a positive pregnancy test under Dr. Heslas care, and continue to hold the "unexplained infertility " diagnosis. We have tried natural and medicated cycles, single and multiple embryo transfers, using prednisone/antihistamines post transfer.... just no luck so far.
Describe your experience with your nurse at ORM Fertility Oregon. (Assigned nurse: Megan)
Sadly bc I have been a patient for so long, I have had some negative experiences w nursing staff. Essentially the problem is that when my coordinator is not in the office I have to meet w a different coordinator who doesn't know me, doesn't know my (long) history, and it's never a good experience. I wish that I could just avoid these interactions entirely and communicate w one coordinator only, even if it meant waiting a day or two to receive communication.
Describe your experience with ORM Fertility Oregon.
My experience at the downtown clinic has been better than the west side clinic- better front desk, better coordinators, etc. be prepared to be shuffled around between many different coordinators.
Describe the costs associated with your care under John Hesla at ORM Fertility Oregon.
Retrieval w fresh transfer and CCS testing on remaining embryos $10k FET $1200
Describe John Hesla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ORM Fertility Oregon.
He will not transfer more than two embryos.
What specific things went wrong at ORM Fertility Oregon?
  • Provided conflicting information
Describe the specific things that went wrong at ORM Fertility Oregon.
Several times I've been told one thing by the NP, then something entirely different by the coordinator (not MY coordinator, just whoever was there that day), then again something different from my doctor. It creates a great deal of anxiety for me, and is a source of frustration. Makes me feel at times as though I'm the first patient who has gone through whatever it is that they're disagreeing about.
10
Doctor
John Hesla
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
ORM Fertility Oregon
Portland Lovejoy (Closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Unsuccessful
NPS
9
NPS
9
Age 35 - 36
1 IVF
Male Factor
Recurrent Pregnancy Loss
Unexplained
Ashkenazi Jewish
Income $100K - $199K
Professor
3rd of 4 Docs
6 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
He is overall a very good doctor. I think he lacks communication skills which can be frustrating. As I stated previously, he almost never made eye contact and seemed unable or unwilling to answer questions directly. I had limited access to him as a patient. All my questions for him were relayed through my nurse. In order to speak with him directly with questions, I had to set up an expensive appointment. My situation is complicated and Dr Hesla was not able to help us conceive.
ORM is a relatively small clinic and he definitely knew who I was and what my case was about. However, he is slightly odd and a bit cold. He almost never looked me in the eye and seemed incapable of answering a question directly, which was frustrating and at times made me feel unimportant...t's a sleek business. It's clean, well-staffed and runs smoothly overall. The people at the front desk are incompetent and sometimes rude. They have tried to overcharge me (by hundreds of dollars) multiple times and if I was not paying attention, I would have paid it. So be careful! It's a fine clinic for relatively straightforward infertility cases. However, they do not offer any sperm selection techniques like PICSI or IMSI and they do not excel at treating patients who are complicated. They will push do
How was your experience with John Hesla at ORM Fertility Oregon?
He is overall a very good doctor. I think he lacks communication skills which can be frustrating. As I stated previously, he almost never made eye contact and seemed unable or unwilling to answer questions directly. I had limited access to him as a patient. All my questions for him were relayed through my nurse. In order to speak with him directly with questions, I had to set up an expensive appointment. My situation is complicated and Dr Hesla was not able to help us conceive. We had unexpectedly bad IVF results -- everyone was shocked. He ran a few tests that seemed to make sense but didn't really know how to advise us on next steps based on the results of the tests. He basically shrugged his shoulders and wished us luck. We ended up going to a different clinic. He didn't have a lot to offer a complicated case. I think for simpler situations he's probably great.
What's one piece of advice would you give a prospective patient of John Hesla at ORM Fertility Oregon?
If you have a relatively straightforward case of infertility, Dr Hesla can probably help you. If your case is complicated, I would seek a different clinic. He is the most experienced and knowledgable doctor at the clinic but the clinic itself has its limitations. I would also advise prospective patients that they should be prepared to receive a clinical and slightly cold demeanor from Dr Hesla. He didn't seem capable of or interested in showing a great deal of compassion.
During treatment, were you treated like a number or a human with John Hesla at ORM Fertility Oregon?
ORM is a relatively small clinic and he definitely knew who I was and what my case was about. However, he is slightly odd and a bit cold. He almost never looked me in the eye and seemed incapable of answering a question directly, which was frustrating and at times made me feel unimportant.
Describe the protocols John Hesla used in your cycles at ORM Fertility Oregon and their degree of success.
I started with a straightforward IVF cycle: BCP followed by 150 Follistim 150 Menopur with a Lupron trigger. I ended up not being suppressed at the suppression check after 1 month fo BCP. I actually got pregnant that cycle naturally and had a miscarriage. After the miscarriage, he put me on Lupron 20 units for suppression then 10 units during stims along with 150 Follistim 150 Menopur. I think the protocol was over-suppressing for me but it did make sense as a first IVF.
Describe your experience with your nurse at ORM Fertility Oregon. (Assigned nurse: Megan)
Megan is an amazing, very experienced and knowledgable nurse. I would highly recommend her. She is not super warm and fuzzy but she obviously does care about her patients. At one point I was switched without warning from Megan to Katy, a very inexperienced nurse. Katy was sweet but clearly did not have the experience that Megan did and seemed overwhelmed and flustered by my questions. I am not an easy patient but I don't think I'm out of the ordinary, either. I think Katy will be a great nurse in time but I did not like being switched to a new nurse in the middle of treatment and requested to be switched back to Megan. My request was honored.
Describe your experience with ORM Fertility Oregon.
It's a sleek business. It's clean, well-staffed and runs smoothly overall. The people at the front desk are incompetent and sometimes rude. They have tried to overcharge me (by hundreds of dollars) multiple times and if I was not paying attention, I would have paid it. So be careful! It's a fine clinic for relatively straightforward infertility cases. However, they do not offer any sperm selection techniques like PICSI or IMSI and they do not excel at treating patients who are complicated. They will push donor eggs fast rather than trying to work with a complicated patient.
Describe the costs associated with your care under John Hesla at ORM Fertility Oregon.
ORM is a fairly expensive clinic. I think our IVF cycle came to roughly $17K.
9
Doctor
John Hesla
NPS
Humanity
4 of 5
Communication
2 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
2 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
ORM Fertility Oregon
Portland Downtown
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Successful
NPS
10
NPS
10
Age 41 - 42
1 IVF
Donor Eggs
Uterine Fibroids
European
3rd of 3 Docs
3 IUI With Other Docs
4 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He was very honest and straightforward but warm and caring. He would present information very neutrally, giving you facts with no bias. Then offer his opinion but never felt judgemental. I also never felt rushed with him. He always took the time to answer questions....Julie and her team were great! I felt bad for her because she would even check emails and respond when she took minimal vacations etc...she never got tired of asking my million questions. she always seemed very happy and helpful.
The weakness [at Oregon Reproductive Medicine] is it wasn't in NY! I really was impressed by ORM. They had everything together. Loved the in-house genetics department. They were very helpful and I learned so much. They have a great system of doctors, counseling, geneticists, nurses, acupuncture and hotel services. They also had a great RE to oversee me while in NY. Their finance department was very on top of it and first time I didn't have to argue about payments and refunds!
How was your experience with John Hesla at ORM Fertility Oregon?
He was very honest and straightforward but warm and caring. He would present information very neutrally, giving you facts with no bias. Then offer his opinion but never felt judgemental. I also never felt rushed with him. He always took the time to answer questions.
What's one piece of advice would you give a prospective patient of John Hesla at ORM Fertility Oregon?
Feel free to ask him anything. He will answer honestly.
During treatment, were you treated like a number or a human with John Hesla at ORM Fertility Oregon?
He and his staff were great! While very factual, they were warm and caring. They understood how much each step meant to us and knew there was more to this whole process than just facts and science. There are hearts and emotions involved.
Describe the protocols John Hesla used in your cycles at ORM Fertility Oregon and their degree of success.
Hard to remember details even though I lived and breathed them at the time. If feel the first Roy d I was offered a natural cycle (less meds -because I still had a very healthy cycle) or what I would call a very straightforward protocol. I was too scared to do the natural one. I felt the straightforward approach would assist more. I had a miscarriage and then next round did more of an allergy protocol. It included Claritin and antihistamine and some other drugs that was to help the body not attack the embryo. But not heparin or anything to that degree.
Describe your experience with your nurse at ORM Fertility Oregon. (Assigned nurse: Julie)
Julie and her team were great! I felt bad for her because she would even check emails and respond when she took minimal vacations etc...she never got tired of asking my million questions. she always seemed very happy and helpful.
Describe your experience with ORM Fertility Oregon.
The weakness is it wasn't in NY! I really was impressed by ORM. They had everything together. Loved the in-house genetics department. They were very helpful and I learned so much. They have a great system of doctors, counseling, geneticists, nurses, acupuncture and hotel services. They also had a great RE to oversee me while in NY. Their finance department was very on top of it and first time I didn't have to argue about payments and refunds!
Describe your experience with your monitoring appointments at ORM Fertility Oregon.
Most of my monitoring was done in Ny.
Describe the costs associated with your care under John Hesla at ORM Fertility Oregon.
I feel like the 1 retrieval and 2 transfers was 30,000 more or less. That included genetic testing and icsi
10
Doctor
John Hesla
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
ORM Fertility Oregon
Portland Downtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
10
NPS
10
Age 41
1 IVF
Diminished Ovarian Reserve
Male Factor
East Asian
Income $200K - $499K
Lawyer
1st of 3 Docs
3 IUI With Other Docs
2 IVF With Other Docs
Egg Freezing With Other Docs
Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr hesla is talented and was informative about my low ovarian reserve condition. He gave us a less than 5 percent success rate because of my age and condition. He recommended PDG but because I had been able to obtain two or three embryos in the past, I declined...and he agreed. I appreciate that he considered my thoughts on that procedure. He is very brisk in his bed side manners. However, that never bothered me. I am only interested in results. He was able to get me the highest number of embryos with the best quality.
Easy access to his [Dr. Hesla] nurses who gaff fast response times to my emails and calls. If I needed to talk to a doctor, whoever was in call was able to reach me quickly, even at dawn. Staff [at Oregon Repro Med] members, who I interacted with the most, were all kind, helpful, and effective... I was an out of town patient so I did my initial blood work and work up in my home town instead of Portland. The office had to fax in my medical orders for the week to my office. After the first time they forgot to fax my order,
How was your experience with John Hesla at ORM Fertility Oregon?
Dr hesla is talented and was informative about my low ovarian reserve condition. He gave us a less than 5 percent success rate because of my age and condition. He recommended PDG but because I had been able to obtain two or three embryos in the past, I declined. I explained that it wasn't worth the money with so few embryos and he agreed. I appreciate that he considered my thoughts on that procedure. He is very brisk in his bed side manners. However, that never bothered me. I am only interested in results. He was able to get me the highest number of embryos with the best quality. I now have a two year old daughter and a frozen embryo that is cryofrozen. I can't recommend him enough.
What's one piece of advice would you give a prospective patient of John Hesla at ORM Fertility Oregon?
His manners may be brisk but if that's ok with you, he's an effective endocrinologist.
During treatment, were you treated like a number or a human with John Hesla at ORM Fertility Oregon?
Easy access to his nurses who gaff fast response times to my emails and calls. If I needed to talk to a doctor, whoever was in call was able to reach me quickly, even at dawn. Staff members, who I interacted with the most, were all kind, helpful, and effective.
Describe the protocols John Hesla used in your cycles at ORM Fertility Oregon and their degree of success.
He prescribed human growth hormone, when that was still allowed in fertility treatments. I don't know whether this was the procedure that did it but i had the most number of embryos with the highest quality among my three fertility cycles.
Describe your experience with your nurse at ORM Fertility Oregon.
Very responsive and kind. I was an out of town patient so I did my initial blood work and work up in my home town instead of Portland. The office had to fax in my medical orders for the week to my office. After the first time they forgot to fax my order, I had to make sure that they had faxed the orders each week. There was one or two others times when they had forgotten. Nevertheless, compared to other office's staff, these nurses were golden.
Describe your experience with ORM Fertility Oregon.
great success rates. Must follow up with nurses to make sure all the work up is in schedule. Worth going to this clinic.
Describe the costs associated with your care under John Hesla at ORM Fertility Oregon.
Around $6000 out of pocket, which wasn't covered by insurance. I think total amount was around $25000.
What specific things went wrong at ORM Fertility Oregon?
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at ORM Fertility Oregon.
please see my prior comments
10
Doctor
John Hesla
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
ORM Fertility Oregon
Portland Lovejoy (Closed)
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2007 - 2011, Successful
NPS
10
NPS
10
Age 45 - 49
Donor Eggs
Donor Sperm
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
European
Ashkenazi Jewish
Income $100K - $199K
2nd of 2 Docs
4 IVF With Other Docs
1 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I live in New York City, and had worked with a local doctor for four unsuccessful cycles before opting to work with a clinic on the West coast, ORM, and Dr. Hesla. The advice I would give a prospective patient who is having trouble conceiving in another part of the country would be: don't wait and only travel to work with Dr. Hesla after you have put yourself through possibly unnecessary pain and hardship. Go to him sooner.
While I was in New York, Julie was my liaison with ORM, via both phone and email. She was incredibly organized, kind, patient, and absolutely my cheerleader. No question was too small for her, and she responded to my needs or requests immediately. She had a lovely sense of humor, and was able to strike a wonderful balance of "business-like" efficiency and friendly communication...Dr. Hesla was an extraordinary doctor, not only in terms of his medical knowledge and expertise but also in the deeply kind and respectful way he treated me, listened to and addressed my concerns, and championed my goals.
How was your experience with John Hesla at ORM Fertility Oregon?
By the time I had my first consultation visit with Dr. Hesla, I had been through a lot -- 2 1/2 years on the pregnancy journey, four failed IVF cycles, and a miscarriage. I was doing this whole thing as a single woman, I was tired and worn down, and I wasn't sure if I could have any more hope of having a baby. I nervously approached the possibility of using a donor egg with Dr. Hesla. From the very first moment, he gave me a sense of possibility and warmly and positively reviewed my case history. He listened well and used just the right amount of gentle humor to lighten what had become a pretty heavy topic. He was not pushy, and it was clear that he did not have a God complex like some RE's do. He was smart, experienced, respectful, warm, positive, and communicative -- in that very first meeting and in every subsequent interaction I had with him (in person, on phone, or via email) over the next 15 months. When I decided soon after that visit that I would in fact pursue conception with a donor egg, he got genuinely excited for me. He was extremely involved in selecting, examining, and green-lighting possible egg donors for me, and ultimately, he was the one who found and matched me with my donor. I had already reserved one woman via an agency that the clinic works with closely, but became hesitant when they cycle she did before working with me didn't go that well. I remember Dr. Hesla wrote to me and said he had found someone he thought would be a terrific donor match for me. He said "she's 28, lovely and smart, beautiful like you, and has had great results in a past cycle." It was so kind the way he did it -- and I did end up going with that donor, to great success. I'll never forget the experience of my transfer for this final and successful cycle. As I lay on the table in the transfer room (like an OR?), classical music played softly and the lights were dimmed so that the environment was as relaxing as possible. Dr. Hesla came in wearing his scrubs, of course, greeted me, and then went to the side of the room where there was a pass-through window to the embryology lab. When the embryologist passed the tube containing the embryo that was to be transferred, Dr. Hesla received it gently in two outstretched hands as if he were being handed the last butterfly on earth -- and he walked back across the room holding it with such care and reverence that you could see it. Two nurses stood near where I lay, and the embryologist came into the room and held my hand for the entire procedure. It sounds ridiculous or over-the-top to say this, but truly, they made a medical procedure feel sacred. This was (and is) the caring the humanity of the team at ORM.
What's one piece of advice would you give a prospective patient of John Hesla at ORM Fertility Oregon?
I live in New York City, and had worked with a local doctor for four unsuccessful cycles before opting to work with a clinic on the West coast, ORM, and Dr. Hesla. The advice I would give a prospective patient who is having trouble conceiving in another part of the country would be: don't wait and only travel to work with Dr. Hesla after you have put yourself through possibly unnecessary pain and hardship. Go to him sooner.
During treatment, were you treated like a number or a human with John Hesla at ORM Fertility Oregon?
Dr. Hesla was an extraordinary doctor, not only in terms of his medical knowledge and expertise but also in the deeply kind and respectful way he treated me, listened to and addressed my concerns, and championed my goals.
Describe the protocols John Hesla used in your cycles at ORM Fertility Oregon and their degree of success.
Because I was 44 and, despite high doses of "stim" meds had had four unsuccessful IVF cycles, Dr. Hesla concurred early in my first consultation with him that, if I was willing, donor egg would be the right strategy for me. Back then, I used to be able to recite every detail of every protocol for every cycle -- but, blessedly, years later and with a sublime 8-year-old boy who is the light of my life, I can't remember the exact medication protocol. But since it was my egg donor who was getting the stim meds and doing the egg retrieval, my protocol was simply to sync with her cycle and then build my uterine lining. I do remember that while all IVF cycles involve progesterone injections after transfer, Dr. Hesla was especially aggressive with progesterone and prescribed both the injections and progesterone suppositories for several days (can't remember how long). He said "we've gone to a lot of trouble to get you this far, so I don't take any chances."
Describe your experience with your nurse at ORM Fertility Oregon. (Assigned nurse: Julie - care coordinator)
While I was in New York, Julie was my liaison with ORM, via both phone and email. She was incredibly organized, kind, patient, and absolutely my cheerleader. No question was too small for her, and she responded to my needs or requests immediately. She had a lovely sense of humor, and was able to strike a wonderful balance of "business-like" efficiency and friendly communication.
Describe your experience with ORM Fertility Oregon.
**Exceptional doctors, embryologists, nurses, and coordinators. **ORM's stats for live pregnancy way exceed those of clinics on the East coast -- at least they did in 2007/2008. At that time, the best stats by FAR were at ORM, CCRM in Colorado (where Dr. Hesla of ORM trained), and a clinic in San Diego whose name I cannot recall. **Their labs were modeled after Intel clean rooms -- I think that's the term for it. **Their attention to detail is extraordinary. Example: Before my transfer, Dr. Hesla did a mock transfer to gently test different tubes and see which flowed the most smoothly through my cervix and would provide the smoothest ride for that little embryo. Who does that? They do.
Describe the costs associated with your care under John Hesla at ORM Fertility Oregon.
I don't remember exactly -- it's a blur of high expenses, obviously. I think that they cycle probably cost somewhere around $10,000, but then of course I had additional expenses to the donor agency, the acupuncturist, travel between New York City and Portland, hotel in Portland, etc.
Describe John Hesla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ORM Fertility Oregon.
Deciding whether to transfer one or two embryos was one of the hardest decisions I've ever had to make in my entire life. The reason was, as a single woman, I was terrified of having twins, which would have been more than I could handle or afford. Using my own eggs, which were of lesser quality, I always transferred as many embryos as looked good even to get one possible implantation. But since my ultimate cycle was a donor egg cycle, I knew the embryos were grade A and healthy, so there was far more likelihood of success for each and every one of them. I was scared to transfer 2 and end up with 2, but I was also tremendously scared to do an eSET and end up with 0 -- in this, my absolutely final cycle that I would ever do. Dr. Hesla was extremely understanding and talked this decision through with me fully. He told me ORM's stats for eSETs and told me that while it was fully up to me, the quality of my embryos were good enough that he would endorse either decision. I rolled the dice and went with a eSET -- and was rewarded with a solid implantation and very healthy pregnancy.
10
Doctor
John Hesla
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
ORM Fertility Oregon
Portland Downtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2003 - 2010, Successful
NPS
10
NPS
10
Age 40 - 47
1 IUI
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
European
Native American
Income $200K - $499K
Writer
7th of 7 Docs
21 IUI With Other Docs
6 IVF With Other Docs
Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Hesla was one of the very first care providers that I have had that said to me with great confidence that conceiving was very possible using donor eggs. He admitted to me with my past track record of miscarriages that keeping me pregnant would be a challenge – but together we could succeed. He gave both my husband and I hope. He is very confident in his ability. We found him to be brilliant - he thinks outside the box and we liked that very much. He was warm and compassionate. I didn't feel like a number and his office. I felt valued. He was almost as excited about us having a baby as we were!...
When I went to this clinic [Oregon Repro Med - Port NW], it was on the smaller side. Of course now it's grown larger – but the quality of care is still the same. With any clinic I think patience is required. It's important to remember that you were not the only patient they have. There are many many other individuals around the globe that want to have a baby just like you. If I had anything to say about weakness it would be that the billing department didn't always seem to have it together...
How was your experience with John Hesla at ORM Fertility Oregon?
Dr. Hesla was one of the very first care providers that I have had that said to me with great confidence that conceiving was very possible using donor eggs. He admitted to me with my past track record of miscarriages that keeping me pregnant would be a challenge – but together we could succeed. He gave both my husband and I hope. He is very confident in his ability. We found him to be brilliant - he thinks outside the box and we liked that very much. He was warm and compassionate. I didn't feel like a number and his office. I felt valued. He was almost as excited about us having a baby as we were!
What's one piece of advice would you give a prospective patient of John Hesla at ORM Fertility Oregon?
Don't be put off if you have to wait to see him - meaning if it takes a bit to get into his office it's well worth the wait. It's helpful to have your questions ready to ask during your appointment. And he is very accommodating at answering the questions presented to him in a very thoughtful and patient manner. He doesn't gloss over anything. He's very detail oriented. And me being an anxious person I got to the point where I actually manage my anxiety very well and would not get overly concerned about anything unless he became concerned. We trusted him that much.
During treatment, were you treated like a number or a human with John Hesla at ORM Fertility Oregon?
When I first met Dr. Hesla I was incredibly frustrated because I had been to many physicians who could not figure out what was wrong with me, my body or why I continue to miscarry. Dr. Hesla was the very first position to actually partner with me in this process. That makes all the difference in my book. He did not appear to be put off or challenged by my myriad of questions I asked throughout my cycle. He was extraordinarily patient. I was one of those challenging patients, and that did not seem to faze him at all.
Describe the protocols John Hesla used in your cycles at ORM Fertility Oregon and their degree of success.
This was my first Egg Donation cycle. I knew nothing about protocols and I really had to trust my doctor and this clinic to lead me through a successful a donor cycle. They helped me select my donor, which was a big help because I was incredibly overwhelmed by the entire process.
Describe your experience with your nurse at ORM Fertility Oregon. (Assigned nurse: Mary Anne and Joan)
I had complications during early pregnancy before I was released to A maternal-fetal specialist. I had a lot of bleeding and they were really good to us – especially me and keeping me calm throughout that whole time period. They always return phone calls and emails- they would check in to see how I was doing. I always made time for me to come in for ultrasound when I began to have complications. They were just all-around compassionate and kind . I couldn't avast for a better team.
Describe your experience with ORM Fertility Oregon.
When I went to this clinic it was on the smaller side. Of course now it's grown larger – but the quality of care is still the same. With any clinic I think patience is required. It's important to remember that you were not the only patient they have. There are many many other individuals around the globe that want to have a baby just like you. If I had anything to say about weakness it would be that the billing department didn't always seem to have it together. I am incredibly organized and so at the end of treatment, after tr I am incredibly organized and so at the end of treatment, after our transfer, my pregnancy test and then released to see my OB/GYN we had a lot of extra bills from the clinic that we knew we were not responsible for. They were extraordinarily helpful and helped us resolve the issue. But receiving bills that were not correct after-the-fact was stressful.
Describe the costs associated with your care under John Hesla at ORM Fertility Oregon.
26,000
10
Doctor
John Hesla
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
ORM Fertility Oregon
Portland Downtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 36 - 37
Recurrent Pregnancy Loss
Unexplained
European
Income $200K - $499K
Professor
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Hesla is very analytical and careful with his statements and approach to treatment...[he]did not pressure us into any specific treatment, but provided us with a good overview of our options.He seems meticulous in the way he prepares patients for treatment...Communication was excellent when we needed to talk to him....[eSet approach] Emphasis on single [embryo transfer]
[nurse of ORM Fertility] Very organized and responsive to any and all questions. You can email them or call at any time. They are very kind and supportive...[clinic] Appointments run on time. They have an integrative health specialists on staff. Blood draws and scans can be scheduled around your time table...They always inform you when you will get results and post them immediately to your portal...[cost]For a cycle of IVF with PGT-A and meds it was about 25k...
How was your experience with John Hesla at ORM Fertility Oregon?
Dr. Hesla did not pressure us into any specific treatment, but provided us with a good overview of our options. He seems meticulous in the way he prepares patients for treatment. I felt 100% confident that he was going to make sure that every detail was handled. Communication was excellent when we needed to talk to him.
What's one piece of advice would you give a prospective patient of John Hesla at ORM Fertility Oregon?
You can ask as many questions as you want.
During treatment, were you treated like a number or a human with John Hesla at ORM Fertility Oregon?
I think Dr. Hesla is very analytical and careful with his statements and approach to treatment. I liked this about him.
Describe the protocols John Hesla used in your cycles at ORM Fertility Oregon and their degree of success.
I have not yet begun treatment.
Describe your experience with your nurse at ORM Fertility Oregon. (Assigned nurse: Meghan Crowe)
The nursing staff here are EXCELLENT. Very organized and responsive to any and all questions. You can email them or call at any time. They are very kind and supportive.
Describe your experience with ORM Fertility Oregon.
I have been to three clinics and this is by far the best one. It is actually almost pleasant to come here. Everyone is kind and I completely trust that they are giving me the best care. Appointments run on time. They have an integrative health specialists on staff. Blood draws and scans can be scheduled around your time table. They always inform you when you will get results and post them immediately to your portal. That kind of communication makes a big difference.
Describe the costs associated with your care under John Hesla at ORM Fertility Oregon.
For a cycle of IVF with PGT-A and meds it was about 25k.
Describe John Hesla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ORM Fertility Oregon.
Emphasis on single
10
Doctor
John Hesla
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
ORM Fertility Oregon
Portland Downtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2022, Successful
NPS
9
NPS
10
Age 27 - 32
3 IUI
1 IVF
Donor Sperm
Anovulation
Uterine Fibroids
Recurrent Pregnancy Loss
Other
East Asian
Income $100K - $199K
Doctor
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr. Hesla is kind, soft spoken, and very caring. He views you as a person first and provides choices. Though this can sometimes be frustrating when expert opinion should be utilized, it is great to be provided with all of the information...If you have an expectation on treatment, communicate this from the start. If you want his expert opinion, you may have to ask several times...
Megan [nurse at ORM Fertility Oregon] is the most compassionate nurse there is...ORM is great, though it has gone through challenges with COVID-19. Switching from their concierge model with a primary nurse, to a triage model without proper training has left room for errors and lapses in communication. For patients undergoing cycles where timing is key, this can be devastating. They have indicated that they are returning to their prior model. I hope this is true...
How was your experience with John Hesla at ORM Fertility Oregon?
Dr. Hesla is kind, soft spoken, and very caring. He views you as a person first and provides choices. Though this can sometimes be frustrating when expert opinion should be utilized, it is great to be provided with all of the information
What's one piece of advice would you give a prospective patient of John Hesla at ORM Fertility Oregon?
If you have an expectation on treatment, communicate this from the start. If you want his expert opinion, you may have to ask several times
During treatment, were you treated like a number or a human with John Hesla at ORM Fertility Oregon?
Dr. Hesla is very big on providing choices and options and allowing space for you to choose.
Describe your experience with your nurse at ORM Fertility Oregon. (Assigned nurse: Megan)
Megan is the most compassionate nurse there is!
Describe your experience with ORM Fertility Oregon.
ORM is great, though it has gone through challenges with COVID-19. Switching from their concierge model with a primary nurse, to a triage model without proper training has left room for errors and lapses in communication. For patients undergoing cycles where timing is key, this can be devastating. They have indicated that they are returning to their prior model. I hope this is true.
Describe the costs associated with your care under John Hesla at ORM Fertility Oregon.
Total- 60k
Describe John Hesla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ORM Fertility Oregon.
Dr. Hesla explained the risks/ benefit based on our situation and his recommendation for singleton
What specific things went wrong at ORM Fertility Oregon?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to convey critical information
9
Doctor
John Hesla
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
4 of 5
LGBTQ Care
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
10
Clinic
ORM Fertility Oregon
Portland Downtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
LGBTQ Care
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2014, Successful
NPS
10
NPS
10
Age 43
2 IVF
Donor Eggs
Surrogacy
Unexplained
Other
Ashkenazi Jewish
5th of 5 Docs
6 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I was referred to him [Dr. Hesla] by PVED and it was an excellent decision. Great clinic, and great stats for donor egg. John Hesla was honest with us, and when we had a major setback (1st donor had bad eggs), John adjusted course quickly and now we have a beautiful child and several tested frozen embryos...John Hesla is an excellent and compassionate doctor. When our first cycle with him produced zero embryos, he did his best to ensure that our next cycle worked, and it did...
Great lab [at Oregon Repro Med - Port NW], nice feel, I never felt like a number...[Nurse] Julie was very good. We primarily communicated via email. Like all IVF clinics, it's important to be an advocate for yourself. Julie was no exception...Don't remember exact numbers, just that it was in line with other IVF clinics. Less expensive than CCRM, about as expensive as Seattle Reproductive Medicine...
How was your experience with John Hesla at ORM Fertility Oregon?
I was referred to him by PVED and it was an excellent decision. Great clinic, and great stats for donor egg. John Hesla was honest with us, and when we had a major setback (1st donor had bad eggs), John adjusted course quickly and now we have a beautiful child and several tested frozen embryos.
What's one piece of advice would you give a prospective patient of John Hesla at ORM Fertility Oregon?
None. He's everything I wanted in an RE
During treatment, were you treated like a number or a human with John Hesla at ORM Fertility Oregon?
John Hesla is an excellent and compassionate doctor. When our first cycle with him produced zero embryos, he did his best to ensure that our next cycle worked, and it did.
Describe the protocols John Hesla used in your cycles at ORM Fertility Oregon and their degree of success.
We did two IVF stim cycles with him, with two different donors The first donor had poor egg quality, and the second donor had outstanding egg quantity and quality. Our first transfer worked and now we have a beautiful toddler. Our experience was that John Hesla was an excellent doctor and the clinic was well run.
Describe your experience with your nurse at ORM Fertility Oregon. (Assigned nurse: Julie)
Julie was very good. We primarily communicated via email. Like all IVF clinics, it's important to be an advocate for yourself. Julie was no exception.
Describe your experience with ORM Fertility Oregon.
Great lab, nice feel, I never felt like a number.
Describe the costs associated with your care under John Hesla at ORM Fertility Oregon.
Don't remember exact numbers, just that it was in line with other IVF clinics. Less expensive than CCRM, about as expensive as Seattle Reproductive Medicine
10
Doctor
John Hesla
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
ORM Fertility Oregon
Portland Downtown
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2011 - 2012, Successful
NPS
10
NPS
10
Age 37 - 38
Donor Eggs
Diminished Ovarian Reserve
Unexplained
European
Income $50K - $99K
2nd of 2 Docs
3 IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I really enjoyed working with Dr Hesla. He is very direct, which I appreciated. (It surprised me initially since my previous unexplained fertility diagnosis with another doctor took me down a meandering, frustrating path and he discovered the root of the problem quickly.)...After the first visit, appropriate AMH and other testing was done to determine the best course of action. He was very efficient and committed to the process of having treatment end with a successful birth...
They do want you to have a successful birth [at Oregon Reproductive Medicine - Portland Lovejoy], so in my case where I had diminished ovarian reserve (my AMH was .17, so well below a normal threshold for doing IVF with my own eggs), they were fairly blunt and direct that donor eggs were my best and only option they would recommend. So that was a little traumatic to deal with as I had not been prepared for that diagnosis. But infertility tends to be a roller coaster where you can always be prepared...
How was your experience with John Hesla at ORM Fertility Oregon?
After the first visit, appropriate AMH and other testing was done to determine the best course of action. He was very efficient and committed to the process of having treatment end with a successful birth.
What's one piece of advice would you give a prospective patient of John Hesla at ORM Fertility Oregon?
You are in good hands.
During treatment, were you treated like a number or a human with John Hesla at ORM Fertility Oregon?
I really enjoyed working with Dr Hesla. He is very direct, which I appreciated. (It surprised me initially since my previous unexplained fertility diagnosis with another doctor took me down a meandering, frustrating path and he discovered the root of the problem quickly.)
Describe the protocols John Hesla used in your cycles at ORM Fertility Oregon and their degree of success.
We did a straightforward donor egg cycle, so I did shots for a few weeks beforehand.
Describe your experience with your nurse at ORM Fertility Oregon.
They operated well as a team.
Describe your experience with ORM Fertility Oregon.
They do want you to have a successful birth, so in my case where I had diminished ovarian reserve (my AMH was .17, so well below a normal threshold for doing IVF with my own eggs), they were fairly blunt and direct that donor eggs were my best and only option they would recommend. So that was a little traumatic to deal with as I had not been prepared for that diagnosis. But infertility tends to be a roller coaster where you can always be prepared.
Describe the costs associated with your care under John Hesla at ORM Fertility Oregon.
In line with other clinics.
10
Doctor
John Hesla
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
ORM Fertility Oregon
Portland Lovejoy (Closed)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Successful
NPS
10
NPS
9
Age 41 - 43
Donor Eggs
Poor Egg Quality
European
Income $200K - $499K
Consultant
3rd of 3 Docs
1 IUI With Other Docs
10 IVF With Other Docs
Egg Freezing With Other Docs
Surrogacy With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I was an international patient so everything except transfer was done at my home clinic. Dr. Hesla was very helpful, knowledgeable, and kind. We appreciated him calling us when things were not going well and explaining next steps...If Julie [Dr. Hesla's nurse] was away, we sometimes had difficulty getting results. We usually could get results from our home clinic. This improved when Derick joined the team. He was very nice and really good about getting results to us.
Patient care [at Oregon Reproductive Medicine] is a strength. The billing department is terrible. The statements aren't clear and we were once charged for a procedure that never happened. When we queried, they said it was for something completely different. We spent way to much time dealing with something that should have been straightforward.
How was your experience with John Hesla at ORM Fertility Oregon?
Again, I was an international patient so everything except transfer was done at my home clinic. Dr. Hesla was very helpful, knowledgeable, and kind. We appreciated him calling us when things were not going well and explaining next steps.
During treatment, were you treated like a number or a human with John Hesla at ORM Fertility Oregon?
I was an international patient (client). Dr. Hesla and his team were always kind.
Describe the protocols John Hesla used in your cycles at ORM Fertility Oregon and their degree of success.
Donor eggs.
Describe your experience with your nurse at ORM Fertility Oregon. (Assigned nurse: Julie)
Julie responded quickly to emails and explained things well.
Describe your experience with ORM Fertility Oregon.
Patient care is a strength. The billing department is terrible. The statements aren't clear and we were once charged for a procedure that never happened. When we queried, they said it was for something completely different. We spent way to much time dealing with something that should have been straightforward.
What specific things went wrong at ORM Fertility Oregon?
  • Failed to call with results
Describe the specific things that went wrong at ORM Fertility Oregon.
If Julie was away, we sometimes had difficulty getting results. We usually could get results from our home clinic. This improved when Derick joined the team. He was very nice and really good about getting results to us.
10
Doctor
John Hesla
NPS
Humanity
4 of 5
Communication
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
ORM Fertility Oregon
Portland Lovejoy (Closed)
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2015, Successful
NPS
9
NPS
8
Age 37
1 Fertility Medications
Prefer not to answer
Income $50K - $99K
1st of 2 Docs
Surrogacy With Other Docs
Strongly Recommends
Neutral
Successful
Dr Hesla was professional yet endearing... Dr Hesla and his team were informative, straightforward yet nice and made me feel comfortable at every visit. He was responsive via phone and email and really cared about the outcome. He kept me informed and made sure I knew the process and risks.... he will be be straight forward yet kind. He will be realistic with treatment goals and outcomes.
I only have strengths to report. Professional and reliable and realistic. Nurses [Oregon Reproductive Medicine] knew the process and were friendly to myself and my quest. They are good communicators. Dr Hesla is wonderful and even recommended a gynecologist where I live in a rural area.... She was professional and prompt when responding to calls and emails.... Dr Hesla was professional yet endearing
How was your experience with John Hesla at ORM Fertility Oregon?
Dr Hesla and his team were informative, straightforward yet nice and made me feel comfortable at every visit. He was responsive via phone and email and really cared about the outcome. He kept me informed and made sure I knew the process and risks.
What's one piece of advice would you give a prospective patient of John Hesla at ORM Fertility Oregon?
That he will be be straight forward yet kind. He will be realistic with treatment goals and outcomes.
During treatment, were you treated like a number or a human with John Hesla at ORM Fertility Oregon?
Dr Hesla was professional yet endearing
Describe your experience with your nurse at ORM Fertility Oregon. (Assigned nurse: Marissa)
She was professional and prompt when responding to calls and emails.
Describe your experience with ORM Fertility Oregon.
I only have strengths to report. Professional and reliable and realistic. Nurses knew the process and were friendly to myself and my quest. They are good communicators. Dr Hesla is wonderful and even recommended a gynecologist where I live in a rural area.
Describe John Hesla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ORM Fertility Oregon.
He recommended single embryo transfer
9
Doctor
John Hesla
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
ORM Fertility Oregon
Portland Lovejoy (Closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Successful
NPS
10
NPS
10
5 IUI
Diminished Ovarian Reserve
Marketer or PR
1st of 5 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Hesla is an amazing Dr. We owe our son to him. So knowledgeable, caring and compassionate. I remember crying alone in his office and he was so sweet and comforting.... I cam[e] to ORM like the walking wounded for a second opinion and Dr. Hesla & his team did not treat me like a number and gave me hope.
The team [at Oregon Reproductive Medicine] was excellent. I cam[e] to ORM like the walking wounded for a second opinion and Dr. Hesla & his team did not treat me like a number and gave me hope...Solid team. Much more professional & compassionate then OHSU.
How was your experience with John Hesla at ORM Fertility Oregon?
DR Hesla is an amazing Dr. We owe our son to him. So knowledgeable, caring and compassionate. I remember crying alone in his office and he was so sweet and comforting.
What's one piece of advice would you give a prospective patient of John Hesla at ORM Fertility Oregon?
Ask for Dr Hesla. Depending on your age listen to him. I was in my early 30s and proceeded cautiously. I have older friends that are hesitant to be aggressive by age is a factor, so need to trust his protocol.
During treatment, were you treated like a number or a human with John Hesla at ORM Fertility Oregon?
The team was excellent. I had just left a clinic previously where I did only the CCCT test and the nurse told me the results on the phone and said I probably have to use Donor Eggs or adopt. I cam to ORM like the walking wounded for a second opinion and Dr. Hesla & his team did not treat me like a number and gave me hope.
Describe your experience with your nurse at ORM Fertility Oregon. (Assigned nurse: it's been 12 years - i can't remember)
Solid team. Much more professional & compassionate then OHSU
10
Doctor
John Hesla
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
ORM Fertility Oregon
Portland Westside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2004 - 2010, Successful
NPS
10
NPS
10
Age 38 - 44
Donor Eggs
Income $50K - $99K
Teacher
2nd of 2 Docs
IVF With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr Hesla] is an expert. He optimized my treatment meds to get the best lining for transfer. He was compassionate and patient. I felt like he cared....I had trouble building a thick enough uterine lining. Dr Hesla recommended medications that helped, not just a cookie cutter protocol.
All of the nurses and staff at ORM [Oregon Reproductive Medicine] were well organized, patient, and compassionate...This clinic at the time was very competitively priced compared to clinics with similar success rates...Dr Hesla was very compassionate and very patient in explaining things. I felt like he cared.
How was your experience with John Hesla at ORM Fertility Oregon?
He is an expert. He optimized my treatment meds to get the best lining for transfer. He was compassionate and patient. I felt like he cared.
What's one piece of advice would you give a prospective patient of John Hesla at ORM Fertility Oregon?
Make sure and share any concerns directly with him. He listens and will try to do his best for you.
During treatment, were you treated like a number or a human with John Hesla at ORM Fertility Oregon?
Dr Hesla was very compassionate and very patient in explaining things. I felt like he cared.
Describe the protocols John Hesla used in your cycles at ORM Fertility Oregon and their degree of success.
I had trouble building a thick enough uterine lining. Dr Hesla recommended medications that helped, not just a cookie cutter protocol.
Describe your experience with your nurse at ORM Fertility Oregon.
All of the nurses and staff at ORM were well organized, patient, and compassionate
Describe your experience with ORM Fertility Oregon.
This is a top notch clinic!
Describe the costs associated with your care under John Hesla at ORM Fertility Oregon.
This clinic at the time was very competitively priced compared to clinics with similar success rates
10
Doctor
John Hesla
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
ORM Fertility Oregon
Portland Downtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2015, Successful
NPS
10
NPS
10
Age 40
Donor Eggs
Diminished Ovarian Reserve
Other
Income $50K - $99K
Nurse or HC Services
1st of 3 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Hesla is very responsive and empathetic. He is also understanding and never makes you feel bad for asking questions. His demeanor made my experience with fertility treatment as pleasant as possible considering the circumstances!
Dr Hesla [of Oregon Reproductive Medicine] is very responsive and empathetic. He is also understanding and never makes you feel bad for asking questions. His demeanor made my experience with fertility treatment as pleasant as possible considering the circumstances!
How was your experience with John Hesla at ORM Fertility Oregon?
Dr Hesla is very responsive and empathetic. He is also understanding and never makes you feel bad for asking questions. His demeanor made my experience with fertility treatment as pleasant as possible considering the circumstances!
During treatment, were you treated like a number or a human with John Hesla at ORM Fertility Oregon?
Very compassionate, patient and informative
Describe your experience with your nurse at ORM Fertility Oregon. (Assigned nurse: Julie)
Communication is excellent and prompt
10
Doctor
John Hesla
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
ORM Fertility Oregon
Portland Downtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unknown Success
NPS
10
NPS
10
Age 33
European
Income $200K - $499K
Doctor
3rd of 3 Docs
IVF With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Only one visit with him [Dr. John Hesla at Oregon Reproductive Medicine] so far but very impressed with his compassion and honesty...3k for FET...Great price and success rates
Only one visit with him [Dr. John Hesla at Oregon Reproductive Medicine] so far but very impressed with his compassion and honesty...3k for FET...Great price and success rates
How was your experience with John Hesla at ORM Fertility Oregon?
Only one visit with him so far but very impressed with his compassion and homesty
What's one piece of advice would you give a prospective patient of John Hesla at ORM Fertility Oregon?
Go for it
During treatment, were you treated like a number or a human with John Hesla at ORM Fertility Oregon?
Not rushed
Describe the protocols John Hesla used in your cycles at ORM Fertility Oregon and their degree of success.
Not yet drcided
Describe your experience with the nursing staff at ORM Fertility Oregon.
Only met once but very knowledgeable
Describe your experience with ORM Fertility Oregon.
Great price and success rates
Describe the costs associated with your care under John Hesla at ORM Fertility Oregon.
3k for FET
10
Doctor
John Hesla
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
ORM Fertility Oregon
Portland Westside
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
9
NPS
9
Age 40
Endometriosis
Prefer not to answer
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
So far, I have only had a new patient/phone consultation with Dr Hesla. I have a very complex medical history and [he] took the time to ask questions, show concern and freely provide his opinion on how my health conditions could impact fertility treatment...Given my age and past medical history, [he] was open to transferring multiple embryos.
[ORM Fertility] stengths - very organized, responsive, great online portal for accessing records, communicating with staff and educational content weaknesses...Dr Hesla took the time to ask questions, show concern and freely provide his opinion on how my health conditions could impact fertility treatment. I felt I was in very capable hands after speaking with [him]. Unfortunately, due to Covid-19, my fertility treatment has been put on hold.
How was your experience with John Hesla at ORM Fertility Oregon?
So far, I have only had a new patient/phone consultation with Dr Hesla. I have a very complex medical history and Dr Hesla took the time to ask questions, show concern and freely provide his opinion on how my health conditions could impact fertility treatment. I felt I was in very capable hands after speaking with Dr Hesla. Unfortunately, due to Covid-19, my fertility treatment has been put on hold.
What's one piece of advice would you give a prospective patient of John Hesla at ORM Fertility Oregon?
Ask any and all questions you have. Dr Hesla is very willing to answer them.
Describe your experience with ORM Fertility Oregon.
stengths - very organized, responsive, great online portal for accessing records, communicating with staff and educational content weaknesses - none so far as I am still in early phases of fertility treatment
Describe John Hesla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ORM Fertility Oregon.
Given my age and past medical history Dr Hesla was open to transferring multiple embryos.
9
Doctor
John Hesla
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
9
Clinic
ORM Fertility Oregon
Portland Downtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Educational Resources
7 of 5