Rated 8.5
Strongly recommend: 63%Neutral: 24%Don't recommend: 13%8.5
63% strongly recommend
33 reviews
Humanity
8.7
8.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.4
8.4
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.8
6.8
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ Care
9
9
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Responsiveness
7.9
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Oregon
Residency
UCLA
Fellowship
Johns Hopkins

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
John Hesla works at

ORM Fertility Oregon
Rated 8
Strongly recommend: 64%Neutral: 13%Don't recommend: 23%8

At 2 offices

Portland Downtown
808 SW 15th Avenue
Portland, OR 97205
503.274.4994
Portland Lovejoy (Closed)
2222 NW Lovejoy
Portland, OR 97210
877-567-4994
Explore Clinic

33 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Successful
NPS
10
NPS
9
Age 41 - 43
Donor Eggs
Poor Egg Quality
European
Income $200K - $499K
Consultant
3rd of 3 Docs
1 IUI With Other Docs
10 IVF With Other Docs
Egg Freezing With Other Docs
Surrogacy With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I was an international patient so everything except transfer was done at my home clinic. Dr. Hesla was very helpful, knowledgeable, and kind. We appreciated him calling us when things were not going well and explaining next steps...If Julie [Dr. Hesla's nurse] was away, we sometimes had difficulty getting results. We usually could get results from our home clinic. This improved when Derick joined the team. He was very nice and really good about getting results to us.
Patient care [at Oregon Reproductive Medicine] is a strength. The billing department is terrible. The statements aren't clear and we were once charged for a procedure that never happened. When we queried, they said it was for something completely different. We spent way to much time dealing with something that should have been straightforward.
How was your experience with John Hesla at ORM Fertility Oregon?
Again, I was an international patient so everything except transfer was done at my home clinic. Dr. Hesla was very helpful, knowledgeable, and kind. We appreciated him calling us when things were not going well and explaining next steps.
During treatment, were you treated like a number or a human with John Hesla at ORM Fertility Oregon?
I was an international patient (client). Dr. Hesla and his team were always kind.
Describe the protocols John Hesla used in your cycles at ORM Fertility Oregon and their degree of success.
Donor eggs.
Describe your experience with your nurse at ORM Fertility Oregon. (Assigned nurse: Julie)
Julie responded quickly to emails and explained things well.
Describe your experience with ORM Fertility Oregon.
Patient care is a strength. The billing department is terrible. The statements aren't clear and we were once charged for a procedure that never happened. When we queried, they said it was for something completely different. We spent way to much time dealing with something that should have been straightforward.
What specific things went wrong at ORM Fertility Oregon?
  • Failed to call with results
Describe the specific things that went wrong at ORM Fertility Oregon.
If Julie was away, we sometimes had difficulty getting results. We usually could get results from our home clinic. This improved when Derick joined the team. He was very nice and really good about getting results to us.
10
Doctor
John Hesla
NPS
Humanity
4 of 5
Communication
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
ORM Fertility Oregon
Portland Lovejoy (Closed)
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2015, Successful
NPS
9
NPS
8
Age 37
1 Fertility Medications
Prefer not to answer
Income $50K - $99K
1st of 2 Docs
Surrogacy With Other Docs
Strongly Recommends
Neutral
Successful
Dr Hesla was professional yet endearing... Dr Hesla and his team were informative, straightforward yet nice and made me feel comfortable at every visit. He was responsive via phone and email and really cared about the outcome. He kept me informed and made sure I knew the process and risks.... he will be be straight forward yet kind. He will be realistic with treatment goals and outcomes.
I only have strengths to report. Professional and reliable and realistic. Nurses [Oregon Reproductive Medicine] knew the process and were friendly to myself and my quest. They are good communicators. Dr Hesla is wonderful and even recommended a gynecologist where I live in a rural area.... She was professional and prompt when responding to calls and emails.... Dr Hesla was professional yet endearing
How was your experience with John Hesla at ORM Fertility Oregon?
Dr Hesla and his team were informative, straightforward yet nice and made me feel comfortable at every visit. He was responsive via phone and email and really cared about the outcome. He kept me informed and made sure I knew the process and risks.
What's one piece of advice would you give a prospective patient of John Hesla at ORM Fertility Oregon?
That he will be be straight forward yet kind. He will be realistic with treatment goals and outcomes.
During treatment, were you treated like a number or a human with John Hesla at ORM Fertility Oregon?
Dr Hesla was professional yet endearing
Describe your experience with your nurse at ORM Fertility Oregon. (Assigned nurse: Marissa)
She was professional and prompt when responding to calls and emails.
Describe your experience with ORM Fertility Oregon.
I only have strengths to report. Professional and reliable and realistic. Nurses knew the process and were friendly to myself and my quest. They are good communicators. Dr Hesla is wonderful and even recommended a gynecologist where I live in a rural area.
Describe John Hesla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ORM Fertility Oregon.
He recommended single embryo transfer
9
Doctor
John Hesla
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
ORM Fertility Oregon
Portland Lovejoy (Closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Successful
NPS
10
NPS
10
5 IUI
Diminished Ovarian Reserve
Marketer or PR
1st of 5 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Hesla is an amazing Dr. We owe our son to him. So knowledgeable, caring and compassionate. I remember crying alone in his office and he was so sweet and comforting.... I cam[e] to ORM like the walking wounded for a second opinion and Dr. Hesla & his team did not treat me like a number and gave me hope.
The team [at Oregon Reproductive Medicine] was excellent. I cam[e] to ORM like the walking wounded for a second opinion and Dr. Hesla & his team did not treat me like a number and gave me hope...Solid team. Much more professional & compassionate then OHSU.
How was your experience with John Hesla at ORM Fertility Oregon?
DR Hesla is an amazing Dr. We owe our son to him. So knowledgeable, caring and compassionate. I remember crying alone in his office and he was so sweet and comforting.
What's one piece of advice would you give a prospective patient of John Hesla at ORM Fertility Oregon?
Ask for Dr Hesla. Depending on your age listen to him. I was in my early 30s and proceeded cautiously. I have older friends that are hesitant to be aggressive by age is a factor, so need to trust his protocol.
During treatment, were you treated like a number or a human with John Hesla at ORM Fertility Oregon?
The team was excellent. I had just left a clinic previously where I did only the CCCT test and the nurse told me the results on the phone and said I probably have to use Donor Eggs or adopt. I cam to ORM like the walking wounded for a second opinion and Dr. Hesla & his team did not treat me like a number and gave me hope.
Describe your experience with your nurse at ORM Fertility Oregon. (Assigned nurse: it's been 12 years - i can't remember)
Solid team. Much more professional & compassionate then OHSU
10
Doctor
John Hesla
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
ORM Fertility Oregon
Portland Westside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2004 - 2010, Successful
NPS
10
NPS
10
Age 38 - 44
Donor Eggs
Income $50K - $99K
Teacher
2nd of 2 Docs
IVF With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr Hesla] is an expert. He optimized my treatment meds to get the best lining for transfer. He was compassionate and patient. I felt like he cared....I had trouble building a thick enough uterine lining. Dr Hesla recommended medications that helped, not just a cookie cutter protocol.
All of the nurses and staff at ORM [Oregon Reproductive Medicine] were well organized, patient, and compassionate...This clinic at the time was very competitively priced compared to clinics with similar success rates...Dr Hesla was very compassionate and very patient in explaining things. I felt like he cared.
How was your experience with John Hesla at ORM Fertility Oregon?
He is an expert. He optimized my treatment meds to get the best lining for transfer. He was compassionate and patient. I felt like he cared.
What's one piece of advice would you give a prospective patient of John Hesla at ORM Fertility Oregon?
Make sure and share any concerns directly with him. He listens and will try to do his best for you.
During treatment, were you treated like a number or a human with John Hesla at ORM Fertility Oregon?
Dr Hesla was very compassionate and very patient in explaining things. I felt like he cared.
Describe the protocols John Hesla used in your cycles at ORM Fertility Oregon and their degree of success.
I had trouble building a thick enough uterine lining. Dr Hesla recommended medications that helped, not just a cookie cutter protocol.
Describe your experience with your nurse at ORM Fertility Oregon.
All of the nurses and staff at ORM were well organized, patient, and compassionate
Describe your experience with ORM Fertility Oregon.
This is a top notch clinic!
Describe the costs associated with your care under John Hesla at ORM Fertility Oregon.
This clinic at the time was very competitively priced compared to clinics with similar success rates
10
Doctor
John Hesla
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
ORM Fertility Oregon
Portland Downtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2015, Successful
NPS
10
NPS
10
Age 40
Donor Eggs
Diminished Ovarian Reserve
Other
Income $50K - $99K
Nurse or HC Services
1st of 3 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Hesla is very responsive and empathetic. He is also understanding and never makes you feel bad for asking questions. His demeanor made my experience with fertility treatment as pleasant as possible considering the circumstances!
Dr Hesla [of Oregon Reproductive Medicine] is very responsive and empathetic. He is also understanding and never makes you feel bad for asking questions. His demeanor made my experience with fertility treatment as pleasant as possible considering the circumstances!
How was your experience with John Hesla at ORM Fertility Oregon?
Dr Hesla is very responsive and empathetic. He is also understanding and never makes you feel bad for asking questions. His demeanor made my experience with fertility treatment as pleasant as possible considering the circumstances!
During treatment, were you treated like a number or a human with John Hesla at ORM Fertility Oregon?
Very compassionate, patient and informative
Describe your experience with your nurse at ORM Fertility Oregon. (Assigned nurse: Julie)
Communication is excellent and prompt
10
Doctor
John Hesla
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
ORM Fertility Oregon
Portland Downtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unknown Success
NPS
10
NPS
10
Age 33
European
Income $200K - $499K
Doctor
3rd of 3 Docs
IVF With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Only one visit with him [Dr. John Hesla at Oregon Reproductive Medicine] so far but very impressed with his compassion and honesty...3k for FET...Great price and success rates
Only one visit with him [Dr. John Hesla at Oregon Reproductive Medicine] so far but very impressed with his compassion and honesty...3k for FET...Great price and success rates
How was your experience with John Hesla at ORM Fertility Oregon?
Only one visit with him so far but very impressed with his compassion and homesty
What's one piece of advice would you give a prospective patient of John Hesla at ORM Fertility Oregon?
Go for it
During treatment, were you treated like a number or a human with John Hesla at ORM Fertility Oregon?
Not rushed
Describe the protocols John Hesla used in your cycles at ORM Fertility Oregon and their degree of success.
Not yet drcided
Describe your experience with the nursing staff at ORM Fertility Oregon.
Only met once but very knowledgeable
Describe your experience with ORM Fertility Oregon.
Great price and success rates
Describe the costs associated with your care under John Hesla at ORM Fertility Oregon.
3k for FET
10
Doctor
John Hesla
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
ORM Fertility Oregon
Portland Westside
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
9
NPS
9
Age 40
Endometriosis
Prefer not to answer
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
So far, I have only had a new patient/phone consultation with Dr Hesla. I have a very complex medical history and [he] took the time to ask questions, show concern and freely provide his opinion on how my health conditions could impact fertility treatment...Given my age and past medical history, [he] was open to transferring multiple embryos.
[ORM Fertility] stengths - very organized, responsive, great online portal for accessing records, communicating with staff and educational content weaknesses...Dr Hesla took the time to ask questions, show concern and freely provide his opinion on how my health conditions could impact fertility treatment. I felt I was in very capable hands after speaking with [him]. Unfortunately, due to Covid-19, my fertility treatment has been put on hold.
How was your experience with John Hesla at ORM Fertility Oregon?
So far, I have only had a new patient/phone consultation with Dr Hesla. I have a very complex medical history and Dr Hesla took the time to ask questions, show concern and freely provide his opinion on how my health conditions could impact fertility treatment. I felt I was in very capable hands after speaking with Dr Hesla. Unfortunately, due to Covid-19, my fertility treatment has been put on hold.
What's one piece of advice would you give a prospective patient of John Hesla at ORM Fertility Oregon?
Ask any and all questions you have. Dr Hesla is very willing to answer them.
Describe your experience with ORM Fertility Oregon.
stengths - very organized, responsive, great online portal for accessing records, communicating with staff and educational content weaknesses - none so far as I am still in early phases of fertility treatment
Describe John Hesla's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ORM Fertility Oregon.
Given my age and past medical history Dr Hesla was open to transferring multiple embryos.
9
Doctor
John Hesla
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
9
Clinic
ORM Fertility Oregon
Portland Downtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Successful
NPS
7
NPS
6
Age 36 - 38
2 Embryo Freezing
Donor Eggs
Surrogacy
East Asian
Engineer
IVF With Other Docs
LGBTQ
Neutral
Doesn't Recommend
Successful
Dr Hesla is very compassionate from the start. I like his warm tones durning our discussion. He elaborates our situation very patiently and lists all the possible path forwards and helps us make an informed decision...when [his] nurses send you a message, you will get a notification (by text or email) immediately but you can't access the message until 30 minutes later.
overall ORM is a good clinic. want to point out their IT system needs an upgrade. I noticed that when nurses send you a message, you will get a notification (by text or email) immediately but you can't access the message until 30 minutes later. I was very annoyed by this since you know the result is out but you simply can't access it.
How was your experience with John Hesla at ORM Fertility Oregon?
Dr Hesla is very compassionate from the start. I like his warm tones durning our discussion. He elaborates our situation very patiently and lists all the possible path forwards and helps us make an informed decision.
Describe your experience with ORM Fertility Oregon.
overall ORM is a good clinic. want to point out their IT system needs an upgrade. I noticed that when nurses send you a message, you will get a notification (by text or email) immediately but you can't access the message until 30 minutes later. I was very annoyed by this since you know the result is out but you simply can't access it.
Describe the costs associated with your care under John Hesla at ORM Fertility Oregon.
donor package (egg retrieval cost) 10500
What specific things went wrong at ORM Fertility Oregon?
  • Lost paperwork
7
Doctor
John Hesla
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
LGBTQ Care
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
6
Clinic
ORM Fertility Oregon
Portland Downtown
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
LGBTQ Care
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5