John Norian

HRC Fertility

Rated 8.1
Strongly recommend: 67%Neutral: 14%Don't recommend: 18%8.1
67% strongly recommend
40 reviews
Humanity
8.3
8.3
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.5
8.5
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.9
7.9
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.1
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Royal College
Residency
Albert Einstein
Fellowship
National Inst of Health

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
John Norian works in 1 office at

HRC Fertility
Rated 7.5
Strongly recommend: 56%Neutral: 20%Don't recommend: 24%7.5

Explore Clinic
Rancho Cucamonga
8112 Miliken Ave.
Rancho Cucamonga, CA 91730

40 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
9
NPS
8
Age 34 - 35
1 IVF
PCOS
European
Income $100K - $199K
3rd of 3 Docs
5 IUI With Other Docs
Strongly Recommends
Neutral
Unsuccessful
Dr. Norian took time to explain treatment options and seemed to genuinely care about our outcome. ... Dr. Norian was very knowledgeable, professional, and kind. He changed treatment plans when necessary and consulted with other doctors when necessary. ... Dr. Norian was willing to transfer two embryos, but no more, per cycle as long the risk of multiples was understood.
Be prepared to wait well beyond your appointment time. The clinic [HRC] is very busy and even though you have an appointment with one doctor and two exam rooms they get behind fast. ... The clinic preferred a certain pharmacy but we used the pharmacy through our insurance to save money. ... Deanne was very compassionate and knowledgeable. She was very busy though and at times replies to emails and voicemails wasn’t prompt.
How was your experience with John Norian at HRC Fertility?
Dr. Norian was very knowledgeable, professional, and kind. He changed treatment plans when necessary and consulted with other doctors when necessary. He seemed to genuinely care about the outcomes of our cycles.
What's one piece of advice would you give a prospective patient of John Norian at HRC Fertility?
Ask questions to be clear on treatment plans and procedures.
During treatment, were you treated like a number or a human with John Norian at HRC Fertility?
Dr. Norian took time to explain treatment options and seemed to genuinely care about our outcome.
Describe your experience with your nurse at HRC Fertility. (Assigned nurse: Deanne)
Deanne was very compassionate and knowledgeable. She was very busy though and at times replies to emails and voicemails wasn’t prompt.
Describe your experience with HRC Fertility.
Be prepared to wait well beyond your appointment time. The clinic is very busy and even though you have an appointment with one doctor and two exam rooms they get behind fast. Make your appointments for first thing in the morning and be early. Also pay attention to the patients who came in after you to make sure they don’t get called first. We were skipped over a few times making our wait even longer.
Describe the costs associated with your care under John Norian at HRC Fertility.
Our egg retrieval without ICSI and one transfer was around $9000 not including medications. Each transfer after was $3500. The clinic preferred a certain pharmacy but we used the pharmacy through our insurance to save money.
Describe John Norian's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility.
Dr. Norian was willing to transfer two embryos, but no more, per cycle as long the risk of multiples was understood.
9
Doctor
John Norian
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
5 of 5
8
Clinic
HRC Fertility
Rancho Cucamonga
NPS
Operations
2 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
2018, Unsuccessful
NPS
8
NPS
5
Age 36
1 IVF
Diminished Ovarian Reserve
Income $200K - $499K
1st of 3 Docs
2 IVF With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
We loved Dr Norian. He was very thorough, explained things well, clearly very intelligent and very kind. We had a few issues with him responding to us timely when we were waiting for information, and we spoke to him about it and apologized profusely. We believe he’s very busy and that can sometimes affect communication. It wasn’t an issue after we spoke to each other.
The [HRC Fertility] clinic is clean and nice, but wait times can be excessively long. Apparently they do a lot of monitoring for other HRC offices at this branch. A strength is Dr Norian, a weakness would be the nurse not respecting him as much as I felt she should...Deanne was a wonderful nurse for our first IVF cycle. She was warm and friendly and was able to run the practice if Dr Norian wasn’t there
How was your experience with John Norian at HRC Fertility?
We loved Dr Norian. He was very thorough, explained things well, clearly very intelligent and very kind. We had a few issues with him responding to us timely when we were waiting for information, and we spoke to him about it and apologized profusely. We believe he’s very busy and that can sometimes affect communication. It wasn’t an issue after we spoke to each other.
What's one piece of advice would you give a prospective patient of John Norian at HRC Fertility?
You’ll be going to a very busy practice with a busy RE.
During treatment, were you treated like a number or a human with John Norian at HRC Fertility?
Dr Norian was kind and cared about our situation.
Describe your experience with your nurse at HRC Fertility. (Assigned nurse: Deanne )
Deanne was a wonderful nurse for our first IVF cycle. She was warm and friendly and was able to run the practice if Dr Norian wasn’t there (he was traveling to China during my cycle). I did get the feeling she felt she knew as much as Dr Norian however.
Describe your experience with HRC Fertility.
The clinic is clean and nice, but wait times can be excessively long. Apparently they do a lot of monitoring for other HRC offices at this branch. A strength is Dr Norian, a weakness would be the nurse not respecting him as much as I felt she should.
What specific things went wrong at HRC Fertility?
  • Failed to convey critical information
Describe the specific things that went wrong at HRC Fertility.
We had 5 (immature) eggs retrieved, and were told we had total fertilization failure when we got our retrieval report (on a Saturday), which left us in the dark and scared after our first retrieval. We didn’t know that they were immature at this point. We didn’t get a call or email from Dr Norian or staff explaining what happened. We finally heard from him the following Monday or Tuesday after calling the office.
8
Doctor
John Norian
NPS
Humanity
5 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
5
Clinic
HRC Fertility
Rancho Cucamonga
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2018, Unsuccessful
NPS
6
NPS
5
Age 28
Income $50K - $99K
Business Executive
1st of 3 Docs
3 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Norian was very knowledgeable. He advised my HSG XRay which turned out to be all clear. He also did an ultrasound and everything looked good there which was a relief. I felt better about me knowing I was oooking good in all the right places to get pregnant and start a heAlthy family with my husband.... I also appreciated Dr. Norian’s knowledge and PowerPoints.... He did the ultrasound. I got the order to get the HSG. My husband needed to get tested.
The nurse [HRC - Rancho Cucamonga] was SO hard to understand. I asked to speak to Dr. Nirain but she said he was too busy. I did not understand what she was telling about my HSG which was frustrating.... Strengths include cleanliness and not making you wait hours after your appt.... Weaknesses include lack in communication. It also seemed like they were automatically asking for money for treatments when I was just wanting a plan of attack.
How was your experience with John Norian at HRC Fertility?
Dr. Norian was very knowledgeable. He advised my HSG XRay which turned out to be all clear. He also did an ultrasound and everything looked good there which was a relief. I felt better about me knowing I was oooking good in all the right places to get pregnant and start a heAlthy family with my husband.
What's one piece of advice would you give a prospective patient of John Norian at HRC Fertility?
Try to only talk to Dr. Norian.
During treatment, were you treated like a number or a human with John Norian at HRC Fertility?
It seemed like it was all about money and it was very hard to understand his nurse when getting my HSG XRay results.
Describe the protocols John Norian used in your cycles at HRC Fertility and their degree of success.
He did the ultrasound. I got the order to get the HSG. My husband needed to get tested.
Describe your experience with your nurse at HRC Fertility.
The nurse was SO hard to understand. I asked to speak to Dr. Nirain but she said he was too busy. I did not understand what she was telling about my HSG which was frustrating.
Describe your experience with HRC Fertility.
Strengths include cleanliness and not making you wait hours after your appt. I also appreciated Dr. Norian’s knowledge and PowerPoints. Weaknesses include lack in communication. It also seemed like they were automatically asking for money for treatments when I was just wanting a plan of attack. I know costs are involved but when my intentions were for information and different paths, the feeling of having to drop money then and there was overwhelming.
Describe the costs associated with your care under John Norian at HRC Fertility.
I don’t know off the top of my head but it was presented in a very overwhelming way.
What specific things went wrong at HRC Fertility?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at HRC Fertility.
No one called me with my result of my HSG. I had to call 3 times after the allotted time to wait for results. And the. I didn’t even understand the nurse and she wouldn’t let me talk to dr. Norian.
6
Doctor
John Norian
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
5
Clinic
HRC Fertility
Rancho Cucamonga
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
6 of 5
Educational Resources
4 of 5
2018, Successful
NPS
10
NPS
10
Age 32
1 IVF
Male Factor
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
When I had my first appointment with him I felt the connection instantly. I felt that he [Dr. Norian] really cared as a human and explained everything. I told him about my history and my husband. He explained everything step by step. He knew from the beginning that it could be a male factor. When we did testing everything came back normal for me. We found out that my husband had low Sperm count and he was right. I started my ivf cycle last month. I got 6 embabies from my retrieval and now waiting for my transfer.
I would say that it seems everyone [at HRC] works very well together. They make sure that you get everything that needs to be done before leaving your appointment. The only thing is that I would not refer one of the nurse...My nurse was not as amazing as Dr. Norian. She was very short....My nurse forgot to order one blood test. she ordered it on my next appointment....When I had my first appointment with him I felt the connection instantly. I felt that he [Dr. Norian] really cared as a human and explained everything
How was your experience with John Norian at HRC Fertility?
I was referred to Dr. Norian by my husband coworker. She had went to see Dr. Norian for her first cycle and had wonderful results on her first try with ivf. She told me how amazing he was and recommended him. When I had my first appointment with him I felt the connection instantly. I felt that he really cared as a human and explained everything. I told him about my history and my husband. He explained everything step by step. He knew from the beginning that it could be a male factor. When we did testing everything came back normal for me. We found out that my husband had low Sperm count and he was right. I started my ivf cycle last month. I got 6 embabies from my retrieval and now waiting for my transfer. Praying everything goes well.
What's one piece of advice would you give a prospective patient of John Norian at HRC Fertility?
I would say that he makes you feel very comfortable and is an amazing doctor
During treatment, were you treated like a number or a human with John Norian at HRC Fertility?
He made me feel like he really cared for me as a human and explained everything very well.
Describe your experience with your nurse at HRC Fertility. (Assigned nurse: Swapna)
My nurse was not as amazing as Dr. Norian. She was very short.
Describe your experience with HRC Fertility.
I would say that it seems everyone works very well together. They make sure that you get everything that needs to be done before leaving your appointment. The only thing is that I would not refer one of the nurse.
What specific things went wrong at HRC Fertility?
  • Failed to order appropriate test
Describe the specific things that went wrong at HRC Fertility.
My nurse forgot to order one blood test. she ordered it on my next appointment.
10
Doctor
John Norian
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
HRC Fertility
Rancho Cucamonga
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2016 - 2017, Unknown Success
NPS
10
NPS
10
Age 33 - 34
1 IVF
European
Ashkenazi Jewish
Native American
Income $100K - $199K
Doctor
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
I was worried about results because my previous RE had diagnosed me with DOR. Dr. Norian told me he would be aggressive within reason. I was on Gonal F and Menopur. He retrieved 26 eggs, 14 were mature, 13 fertilized, 6 made it to blast by day 5 and 3 more made it to blast on day 6. We sent 9 embryos for PGS testing and 6 were normal. I was extremely satisfied with those numbers.
Clinic [HRC] is beautiful and well run. You are told from the beginning that you'll have to go to their sister clinic for the surgical procedures. The nurses are friendly and greet you by name. You don't feel like just a number.... Nursing staff was great but definitely more blunt with giving news than the doctor.... We went to an introductory session for new IVF patients and as soon as we saw him talking, we felt very comfortable with him. He is very smart and knows the science. He's connected to people and presents as very warm and helpful.
How was your experience with John Norian at HRC Fertility?
We went to an introductory session for new IVF patients and as soon as we saw him talking, we felt very comfortable with him. He is very smart and knows the science. He's connected to people and presents as very warm and helpful.
What's one piece of advice would you give a prospective patient of John Norian at HRC Fertility?
Relax. He's got you covered.
During treatment, were you treated like a number or a human with John Norian at HRC Fertility?
He has excellent bed side manner. He sees you and not just money. He seems genuinely wanting to help his patients reach their goals. He goes out of his way to learn everyone's name including all family members. He's very patient and will take plenty of time answering all of your questions.
Describe the protocols John Norian used in your cycles at HRC Fertility and their degree of success.
I was worried about results because my previous RE had diagnosed me with DOR. Dr. Norian told me he would be aggressive within reason. I was on Gonal F and Menopur. He retrieved 26 eggs, 14 were mature, 13 fertilized, 6 made it to blast by day 5 and 3 more made it to blast on day 6. We sent 9 embryos for PGS testing and 6 were normal. I was extremely satisfied with those numbers.
Describe your experience with your nurse at HRC Fertility. (Assigned nurse: Saba)
Nursing staff was great but definitely more blunt with giving news than the doctor.
Describe your experience with HRC Fertility.
Clinic is beautiful and well run. You are told from the beginning that you'll have to go to their sister clinic for the surgical procedures. The nurses are friendly and greet you by name. You don't feel like just a number.
Describe the costs associated with your care under John Norian at HRC Fertility.
IVF costs were about average.
Describe John Norian's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility.
He guided gently but left the decision up to me.
10
Doctor
John Norian
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
HRC Fertility
Rancho Cucamonga
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
2
NPS
10
Age 30
2 Fertility Medications
Unexplained
Black or African-American
Income $0 - $49K
Business Executive
Only Doc Seen
Doesn't Recommend
Strongly Recommends
Successful
John M. Norian MD, as a patient I felt very comfortable and very great and very excited at the same time. The nurse was very nice very patient with us. Made us understand different things about ivf and other opportunities we can start doing. The clinic was super nice and cleaned the staffs where very nice and they ratings for women to conceive are very high ratings
There [HRC-Rancho Cucamonga] weaknesses with people is that they care so much. About other healthcare trying to help for a health ivf baby. Helping with payment options there strengths, are making sure there doing there part for others. Making sure they communicate with there patients on a daily schedule there on ways on time. When doing what they supposed to do to make there patient feel comfortable.
How was your experience with John Norian at HRC Fertility?
John M. Norian MD, as a patient I felt very comfortable and very great and very excited at the same time. The nurse was very nice very patient with us. Made us understand different things about ivf and other opportunities we can start doing. The clinic was super nice and cleaned the staffs where very nice and they ratings for women to conceive are very high ratings.
What's one piece of advice would you give a prospective patient of John Norian at HRC Fertility?
They he is very patient with people. He very open to any questions you may have he makes sure your making the right choices about different ivf options. he very Honest person down to earth person he also provide free seminars so you can understand what’s best for you.
During treatment, were you treated like a number or a human with John Norian at HRC Fertility?
Because he took his time explaining the process of my diagnosis explaining my alter sound making sure I understand what was going on with my body. And had recommend that I go for IVF. The staff was amazing and patient with us.
Describe the protocols John Norian used in your cycles at HRC Fertility and their degree of success.
N/A
Describe your experience with your nurse at HRC Fertility. (Assigned nurse: Amber)
There where very nice very professional. People very interested in my health trying to have a baby. Very responsible and made me very comfortable.
Describe your experience with HRC Fertility.
There weaknesses with people is that they care so much. About other healthcare trying to help for a health ivf baby. Helping with payment options there strengths, are making sure there doing there part for others. Making sure they communicate with there patients on a daily schedule there on ways on time. When doing what they supposed to do to make there patient feel comfortable.
Describe the costs associated with your care under John Norian at HRC Fertility.
It’s was Around 10,000 and up
Describe John Norian's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility.
N/A
2
Doctor
John Norian
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
HRC Fertility
Rancho Cucamonga
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2015 - 2016, Unknown Success
NPS
10
NPS
9
Age 30 - 31
PCOS
Latinx
2nd of 2 Docs
2 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Doctor Norian is very knowledgeable. He was very informative from the beginning, giving options and setting a fertility plan. He is attentive and sensitive. The doctor always make sure that I am okay before we proceed with any next step....The original plan was to take Letrozole plus IUI. I was given Letrozole 2.5 MG twice a day to stimulate my ovaries. Then Letrozole dosage was increased to 2.5mg three times a day. Both times it did not work, my follicles did not grow. Now I am going to start a cycle of IVF.
The nurses at doctor's Norian office [HRC] don't always communicate very well. They are very nice and sensitive but definitely need to work on improving their communication skills....Doctor Norian is very knowledgeable. He was very informative from the beginning, giving options and setting a fertility plan. He is attentive and sensitive. The doctor always make sure that I am okay before we proceed with any next step.
How was your experience with John Norian at HRC Fertility?
Doctor Norian is very knowledgeable. He was very informative from the beginning, giving options and setting a fertility plan. He is attentive and sensitive. The doctor always make sure that I am okay before we proceed with any next step.
What's one piece of advice would you give a prospective patient of John Norian at HRC Fertility?
Follow every advice the doctor gives because he definitely knows what he's doing.
During treatment, were you treated like a number or a human with John Norian at HRC Fertility?
The doctor really is interested in getting to know my body to do what is best for me.
Describe the protocols John Norian used in your cycles at HRC Fertility and their degree of success.
The original plan was to take Letrozole plus IUI. I was given Letrozole 2.5 MG twice a day to stimulate my ovaries. Then Letrozole dosage was increased to 2.5mg three times a day. Both times it did not work, my follicles did not grow. Now I am going to start a cycle of IVF.
Describe your experience with the nursing staff at HRC Fertility.
The nurses at doctor's Norian office don't always communicate very well. They are very nice and sensitive but definitely need to work on improving their communication skills.
Describe the costs associated with your care under John Norian at HRC Fertility.
Not sure. Still trying to figure that out. All I have paid until now is my copay of $50. The Letrozole medications have been covered by insurance.
What specific things went wrong at HRC Fertility?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at HRC Fertility.
One of the nurses submitted a prescription I needed late. Therefore I had issues with the pharmacy, like being charged a priority fee for overnight delivery. The nurse also submitted the prescription to the wrong pharmacy, due to that mistake my insurance did not cover the medication and I had to pay out of pocket.
10
Doctor
John Norian
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
HRC Fertility
Rancho Cucamonga
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 34
1 IUI
PCOS
Latinx
Income $100K - $199K
Consultant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Norian was very honest about our chances and what he thought would be best and provide the best results. He adjusted as soon as needed and resulted in a positive pregnancy. Throughout the process he was very carefully to proceed carefully and make sure my progesterone levels were adequate to prevent a miscarriage...What made the most difference in my procedure was the "step process" which allowed the follicle to mature to full size and time the ovulation perfectly accompanied by the IUI.
The clinic [at HRC Fertility] was always very clean and all of the nursing staff was excellent. The only weakness I noted is the front desk staff was at times not as friendly. Would sometimes not even look up when arriving and signing in...Megan [a nurese] was absolutely wonderful, she always responded promptly to my emails and was very helpful...Dr. Norian was very honest about our chances and what he thought would be best and provide the best results. He adjusted as soon as needed and resulted in a positive pregnancy.
How was your experience with John Norian at HRC Fertility?
Dr. Norian was very honest about our chances and what he thought would be best and provide the best results. He adjusted as soon as needed and resulted in a positive pregnancy. Throughout the process he was very carefully to proceed carefully and make sure my progesterone levels were adequate to prevent a miscarriage.
What's one piece of advice would you give a prospective patient of John Norian at HRC Fertility?
Trust that Dr. Norian knows what he is doing and ask a lot of questions to feel absolutely secure about the decisions being made and procedures.
During treatment, were you treated like a number or a human with John Norian at HRC Fertility?
Dr. Norian always made sure to explain everything in detail and review all the risks, benefits, and procedures. And he answered all questions.
Describe the protocols John Norian used in your cycles at HRC Fertility and their degree of success.
What made the most difference in my procedure was the "step process" which allowed the follicle to mature to full size and time the ovulation perfectly accompanied by the IUI.
Describe your experience with your nurse at HRC Fertility. (Assigned nurse: Megan Ramirez )
Megan was absolutely wonderful, she always responded promptly to my emails and was very helpful.
Describe your experience with HRC Fertility.
The clinic was always very clean and all of the nursing staff was excellent. The only weakness I noted is the front desk staff was at times not as friendly. Would sometimes not even look up when arriving and signing in.
Describe the costs associated with your care under John Norian at HRC Fertility.
Costs for all of the ultrasounds, medications, and any blood work.
10
Doctor
John Norian
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
HRC Fertility
Rancho Cucamonga
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
9
Age 34 - 35
1 IVF
Diminished Ovarian Reserve
Endometriosis
Income $50K - $99K
3rd of 3 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Norian was very friendly and informative and always made sure I got the right attention and kept me up to date. ...I have DOR and endometriosis ... Dr. Norian is very compassionate, driven, and has your best interest at heart. ... He is a very knowledgeable, personable, and outgoing guy that strives for excellence. After seeing 2 other fertility doctors before him, meeting him I knew I made the right choice.
The wait times [at HRC] seem long sometimes. But I understand that things can make times longer. Strengths would be the hustle to make sure everyone gets to where they are going or need to have done in a timely manner. ... They [nurses] all were very friendly and helpful ... For a round of ivf plus a fresh or frozen procedure included was $10,500 and meds were an extra $5000 ...
How was your experience with John Norian at HRC Fertility?
Dr. Norian is very compassionate, driven, and has your best interest at heart. He has a family of his own so he understands the dire need of couples wanting children. He is a very knowledgeable, personable, and outgoing guy that strives for excellence. After seeing 2 other fertility doctors before him, meeting him I knew I made the right choice.
What's one piece of advice would you give a prospective patient of John Norian at HRC Fertility?
Bring a book or magazine. Sometimes the wait times can be a little long.
During treatment, were you treated like a number or a human with John Norian at HRC Fertility?
Dr. Norian was very friendly and informative and always made sure I got the right attention and kept me up to date.
Describe the protocols John Norian used in your cycles at HRC Fertility and their degree of success.
I have DOR and endometriosis so I did 12 days of stiming and egg retrieval got 6 mature eggs. All fertilized and only 3 made it to day 5. For my frozen transfer we are doing an antagonist protocol with lupron
Describe your experience with your nurse at HRC Fertility. (Assigned nurse: Deanne molina)
They all were very friendly and helpful
Describe your experience with HRC Fertility.
The wait times seem long sometimes. But I understand that things can make times longer. Strengths would be the hustle to make sure everyone gets to where they are going or need to have done in a timely manner.
Describe the costs associated with your care under John Norian at HRC Fertility.
For a round of ivf plus a fresh or frozen procedure included was $10,500 and meds were an extra $5000
10
Doctor
John Norian
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
HRC Fertility
Rancho Cucamonga
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
NPS
10
NPS
10
Age 34
Endometriosis
Tubal Blockage
Recurrent Pregnancy Loss
Latinx
Income $50K - $99K
Accountant
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr norian takes good care of my self and partner acknowledge and cares so much. The clinic very clean homewelcoming a bit small but nice and moderen. The nurses know your name and ask how's everything they do care...They take time to talk to you as a human answer questions emails or voicemails. The nurses help so much. They will donate medicine if needed go to your home for injection if your not able to do it yourself
Dr norian takes good care of my self and partner acknowledge and cares so much. The clinic very clean homewelcoming a bit small but nice and moderen. The nurses know your name and ask how's everything they do care...They take time to talk to you as a human answer questions emails or voicemails. The nurses help so much. They will donate medicine if needed go to your home for injection if your not able to do it yourself
How was your experience with John Norian at HRC Fertility?
Dr norian takes good care of my self and partner acknowledge and cares so much. The clinic very clean homewelcoming a bit small but nice and moderen. The nurses know your name and ask how's everything they do care
During treatment, were you treated like a number or a human with John Norian at HRC Fertility?
They take time to talk to you as a human answer questions emails or voicemails. The nurses help so much. They will donate medicine if needed go to your home for injection if your not able to do it yourself
Describe the protocols John Norian used in your cycles at HRC Fertility and their degree of success.
My protocol was very easy and non stressful they make a calendar which is very easy to follow they explain everything very clear and simply follow it.
Describe your experience with your nurse at HRC Fertility. (Assigned nurse: Saba )
Nudes they do take their time and help resolve the issue the same day or yet wishing houses.
Describe your experience with HRC Fertility.
Clinic is very clean always very welcoming. They always have goodies coffee good coffee and more beverages a bit small
Describe the costs associated with your care under John Norian at HRC Fertility.
Very expenssive we paid out of pocket all of it. No loans or anything
Describe John Norian's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility.
Since we didn't test emmbryos we decided to transfer two which I thought was great I know multiples and it was explain have more risk or complications.
10
Doctor
John Norian
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
HRC Fertility
Rancho Cucamonga
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
9
NPS
9
Age 33 - 34
2 IVF
Diminished Ovarian Reserve
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
He [Dr. John Norian] was always up on my case and made adjustments to my plan of care as needed.... Very personable and knowledgable doctor that wants the best for his patients. He is up on the latest trends in infertility and makes adjustments as needed for your treatment. Ivf is challenging and so it helps to have an empathetic doctor.... He changed up my protocol the second round after only getting 7 eggs with IVF #1. For the second round he added DHEA before stims and then HGH during with higher menopur. I got 15 eggs that cycle.
[HRS has a] Great doctor, personable from desk and finance team but the nursing team could be more empathetic and supportive.... Not very personable in email communications. Only called the day after my miscarriage, no other follow up or support. Warmer in the office but very busy.... FET 3,500 IVF 6,900 PGS Testing 5,000.... Ask questions, do your own research and be prepared for plans to change as your body responds to treatment.
How was your experience with John Norian at HRC Fertility?
Very personable and knowledgable doctor that wants the best for his patients. He is up on the latest trends in infertility and makes adjustments as needed for your treatment. Ivf is challenging and so it helps to have an empathetic doctor.
What's one piece of advice would you give a prospective patient of John Norian at HRC Fertility?
Ask questions, do your own research and be prepared for plans to change as your body responds to treatment.
During treatment, were you treated like a number or a human with John Norian at HRC Fertility?
He was always up on my case and made adjustments to my plan of care as needed. Currently going through FET #2 with him.
Describe the protocols John Norian used in your cycles at HRC Fertility and their degree of success.
He changed up my protocol the second round after only getting 7 eggs with IVF #1. For the second round he added DHEA before stims and then HGH during with higher menopur. I got 15 eggs that cycle.
Describe your experience with the nursing staff at HRC Fertility.
Not very personable in email communications. Only called the day after my miscarriage, no other follow up or support. Warmer in the office but very busy.
Describe your experience with HRC Fertility.
Great doctor, personable from desk and finance team but the nursing team could be more empathetic and supportive.
Describe the costs associated with your care under John Norian at HRC Fertility.
FET 3,500 IVF 6,900 PGS Testing 5,000
Describe John Norian's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility.
He prefers single transfer for safer pregnancy.
9
Doctor
John Norian
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
HRC Fertility
Rancho Cucamonga
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 32 - 33
1 IVF
1 Embryo Freezing
Endometriosis
Latinx
Income $50K - $99K
Teacher
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Dr.Norian is very knowledgeable. He answers all questions and is very honest about the results. When there were setbacks, he adjusted the protocol accordingly. He also was very thorough with all the tests that came back and made sure everything was just right....Very knowledgeable and compassionate about what he does....[HRC - Rancho Cucamonga] Appointments were easy to book. The only issue i had was the response time of someone getting back to me
[HRC - Rancho Cucamonga] Appointments were easy to book. The only issue i had was the response time of someone getting back to me. Although that could've been me just being anxious for a response. Usually they would get back to me the next day...[Nursing staff] A little hard to understand, but very sweet and always got back to me in a timely manner...Dr.Norian is very knowledgeable. He answers all questions and is very honest about the results.
How was your experience with John Norian at HRC Fertility?
Dr.Norian is very knowledgeable. He answers all questions and is very honest about the results. When there were setbacks, he adjusted the protocol accordingly. He also was very thorough with all the tests that came back and made sure everything was just right.
What's one piece of advice would you give a prospective patient of John Norian at HRC Fertility?
Ask questions
During treatment, were you treated like a number or a human with John Norian at HRC Fertility?
Very knowledgeable and compassionate about what he does.
Describe your experience with your nurse at HRC Fertility. (Assigned nurse: Michelle)
A little hard to understand, but very sweet and always got back to me in a timely manner.
Describe your experience with HRC Fertility.
Appointments were easy to book. The only issue i had was the response time of someone getting back to me. Although that could've been me just being anxious for a response. Usually they would get back to me the next day.
10
Doctor
John Norian
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
HRC Fertility
Rancho Cucamonga
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unknown Success
NPS
8
NPS
8
Age 36
Unexplained
Latinx
Income $50K - $99K
2nd of 2 Docs
1 IUI With Other Docs
3 IVF With Other Docs
Donor Eggs With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Norian explained everything thoroughly. We didn't end up getting treatment at his office so it was too early to tell how everything would of turned out. He explained what he thought would work for us. ... Dr. Norian is really busy, he has alot of patients. It's hard to get appointment [HRC - Rancho Cucamonga] soon sometimes. But overall he explained the treatment thoroughly. ...
It was hard to get ahold of them [nurses] sometimes but overall the service was good. They would answer the questions you had. ... It's hard to get appointment soon sometimes. ... I don't know how he [Dr. Norian] is when you decide to get treatment at his clinic [HRC - Rancho Cucamonga] because I didn't get a chance to start treatment there. ... We we're treated well the times we were there.
How was your experience with John Norian at HRC Fertility?
Dr. Norian explained everything thoroughly. We didn't end up getting treatment at his office so it was too early to tell how everything would of turned out. He explained what he thought would work for us.
What's one piece of advice would you give a prospective patient of John Norian at HRC Fertility?
Ask lots of questions and be sure to understand everything you will be going through.
During treatment, were you treated like a number or a human with John Norian at HRC Fertility?
It was too early to tell. We we're treated well the times we were there.
Describe the protocols John Norian used in your cycles at HRC Fertility and their degree of success.
I don't exactly remember what it was. Injections and meds.
Describe your experience with the nursing staff at HRC Fertility.
It was hard to get ahold of them sometimes but overall the service was good. They would answer the questions you had.
Describe your experience with HRC Fertility.
Dr. Norian is really busy, he has alot of patients. It's hard to get appointment soon sometimes. But overall he explained the treatment thoroughly. I don't know how he is when you decide to get treatment at his clinic because I didn't get a chance to start treatment there.
Describe the costs associated with your care under John Norian at HRC Fertility.
I remember paying for consultation and some test.
8
Doctor
John Norian
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
4 of 5
8
Clinic
HRC Fertility
Rancho Cucamonga
NPS
Operations
5 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
2
NPS
0
Age 30
Diminished Ovarian Reserve
East Asian
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Norian was polite, very knowledgeable, but I also felt like he had a lot of other things going on in the office, like his attention could not be 100% committed to my care. It could be more helpful if he were able to give more educational handouts on whatever diagnosis he had for my care because a lot of times I couldn’t remember everything he was saying. ... Dr. Norian called me once and basically just recommended IVF. I never heard back again afterwards, therefore I decided it would be best to go elsewhere where I felt more comfortable. ...
Results were not relayed in a timely manner. ... The office was clean. But I could tell by other patients there that having an appointment did not mean you would be seen in a timely fashion. Seems you would wait at least 30 min or longer in some cases. For me I had to wait 20 min for my first appointment for just a consultation ... ... The nurses [HRC] weren’t very helpful in getting information back to me, or asked me if I understood everything the doctor was saying.
How was your experience with John Norian at HRC Fertility?
Dr. Norian was polite, very knowledgeable, but I also felt like he had a lot of other things going on in the office, like his attention could not be 100% committed to my care. It could be more helpful if he were able to give more educational handouts on whatever diagnosis he had for my care because a lot of times I couldn’t remember everything he was saying.
What's one piece of advice would you give a prospective patient of John Norian at HRC Fertility?
Write everything down.
During treatment, were you treated like a number or a human with John Norian at HRC Fertility?
Results were not relayed in a timely manner. The nurses weren’t very helpful in getting information back to me, or asked me if I understood everything the doctor was saying. I wish they could have given me written information regarding my lab results, instead Dr. Norian called me once and basically just recommended IVF. I never heard back again afterwards, therefore I decided it would be best to go elsewhere where I felt more comfortable.
Describe the protocols John Norian used in your cycles at HRC Fertility and their degree of success.
N/A
Describe your experience with your nurse at HRC Fertility.
I can’t remember my nurses name, she was I believe if Indian ethnicity. She appeared to just do her job and had zero effort on being pleasant. She barely spoke unless it was just to answer me. I felt like I was pulling information out of her instead of her being a resource for me.
Describe your experience with HRC Fertility.
The office was clean. But I could tell by other patients there that having an appointment did not mean you would be seen in a timely fashion. Seems you would wait at least 30 min or longer in some cases. For me I had to wait 20 min for my first appointment for just a consultation.
Describe the costs associated with your care under John Norian at HRC Fertility.
I was still covered by my insurance for “diagnostic” treatments, so I didn’t have to pay at first. Later I would end up paying for an HSG he ordered through another Facility.
Describe John Norian's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility.
N/A
2
Doctor
John Norian
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
2 of 5
0
Clinic
HRC Fertility
Rancho Cucamonga
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
9
NPS
9
Age 36 - 37
1 IVF
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Norian] always explained the procedures before he performed them and was very gentle. He answered all of our questions although he was always in a hurry. Sometimes I had to ask him as he was on his way out the door to come back to help us address a couple more questions we had...The doctor treated us very well. Although, he was always in a hurry. I had to ask him to wait so I could ask the rest of my questions as he was walking out the door...
All of the clinic staff [at HRC Fertility] were very helpful and spent time with me as needed to figure things out including billing payment and insurance. Our nurse coordinator was excellent she was always on top of things and had answers to all of our questions and concerns...Michele [nurse] was fantastic. She always returned my messages in a timely manner even answered emails on the weekends occasionally. I really appreciated her getting back to me in a timely manner given how important this process was...
How was your experience with John Norian at HRC Fertility?
We always felt like we were in very good hands with this doctor. He always explained the procedures before he performed them and was very gentle. He answered all of our questions although he was always in a hurry. Sometimes I had to ask him as he was on his way out the door to come back to help us address a couple more questions we had.
What's one piece of advice would you give a prospective patient of John Norian at HRC Fertility?
Ask questions! Be your own advocate!
During treatment, were you treated like a number or a human with John Norian at HRC Fertility?
The doctor treated us very well. Although, he was always in a hurry. I had to ask him to wait so I could ask the rest of my questions as he was walking out the door.
Describe your experience with your nurse at HRC Fertility. (Assigned nurse: Michelle)
Michele was fantastic. She always returned my messages in a timely manner even answered emails on the weekends occasionally. I really appreciated her getting back to me in a timely manner given how important this process was.
Describe your experience with HRC Fertility.
All of the clinic staff were very helpful and spent time with me as needed to figure things out including billing payment and insurance. Our nurse coordinator was excellent she was always on top of things and had answers to all of our questions and concerns.
Describe the costs associated with your care under John Norian at HRC Fertility.
Our insurance did not cover much so the cost was significant out-of-pocket.
9
Doctor
John Norian
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
HRC Fertility
Rancho Cucamonga
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5