John Payne

Piedmont Reproductive Endocrinology Group

Available Lines of Communication

Doctor, Nurse available by email
Doctor email
Nurse email
Doctor, Nurse available by direct line
Direct line to doctor
Direct line to nurse
Not available by cell phone
Not available by personal cell phone
Medical SchoolFurman
ResidencyArmy Medical Center
FellowshipDuke
Asheville
76 Peachtree Rd
Asheville, NC 28803
(828)-210-8284
Columbia
3 Medical Park Drive
Columbia, SC 29203
(803)-726-3600
Greenville
17 Caledon Ct.
Greenville, SC 29615
(864)-232-7734
Spartanburg
1330 Boiling Springs Rd.
Spartanburg, SC 29303
(864)-583-2669
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On a scale from 0-10, how likely are you to recommend John Payne to a friend?
Strongly recommend: 64%Neutral: 19%Don't recommend: 17%8.3
132 assessments
  • 64% Strongly recommend (9-10)
  • 19% Neutral (7-8)
  • 17% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
8.8
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
Poor communication
Excellent communication
8.9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
Rarely saw at appts.
Always saw at appts.
6.3
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
Poor response time
Excellent response time
OK
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

On a scale from 0-10, how likely are you to recommend Piedmont Reproductive Endocrinology Group to a friend?
Strongly recommend: 73%Neutral: 15%Don't recommend: 12%8.8
389 assessments
  • 73% Strongly recommend (9-10)
  • 15% Neutral (7-8)
  • 12% Don't recommend (0-6)
132 assessments
1
2
Age
29
Treated
2019
Success with this Doc
?
Treatment
8 Fertility Medications
Diagnosis
Anovulation, PCOS, Unexplained
1
2
Make sure he's paying attention to your history...I don’t feel Dr Payne has been prepared when speaking with my wife and I. The meetings seem rushed and he doesn’t always seem to know our history (like he didn’t read the chart before talking to us). We mostly work with his nurse, but when we talk to Dr Payne it feels like we can be just a number...His speech is so fast like he’s reciting the same thing (which I get he is), but it’s the first time we are hearing it so he needs to slow down. He also needs to review charts before calling. There have been a couple times he’s called and we’ve had to pay for a phone consult and he didn’t have my wife’s medications correctly. They were correct in the chart, but he was saying from assumptions and not checking before he spoke. This is too time consuming and expensive for all that.
Kristina, Megan and Jackie [nurses at PREG] are all amazing. I’ve only stayed as long with Dr Payne because of them...Too long to change meds when My wife had a drug intolerance... $500 IUI...$190 for intrauterine scan...$105 progesterone bloodwork...$600 HSG...The clinic itself is good. Front desk staff has been fine. Sometimes they don’t answer the phones until thirty min after they’ve opened. That’s the only drawback I’ve noticed. And you have to pay attention to what office picks up the phone because if the one you originally called doesn’t answer, then you can be routed to another.
Age
29
Treated
2019
Success with this Doc
?
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
8 Fertility Medications
Diagnosis
Anovulation, PCOS, Unexplained
1
2
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
The meetings with Dr Payne were lack luster. This is such an important time in our lives and he always seemed like he was rushing us. His speech is so fast like he’s reciting the same thing (which I get he is), but it’s the first time we are hearing it so he needs to slow down. He also needs to review charts before calling. There have been a couple times he’s called and we’ve had to pay for a phone consult and he didn’t have my wife’s medications correctly. They were correct in the chart, but he was saying from assumptions and not checking before he spoke. This is too time consuming and expensive for all that.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Make sure he’s paying attention to your history.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
I don’t feel Dr Payne has been prepared when speaking with my wife and I. The meetings seem rushed and he doesn’t always seem to know our history (like he didn’t read the chart before talking to us). We mostly work with his nurse, but when we talk to Dr Payne it feels like we can be just a number.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
Femara, gonal f, prednisone, ultrasounds, hsg, baseline scans, progesterone bloodwork, semen analysis
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Kristina )
Kristina, Megan and Jackie are all amazing. I’ve only stayed as long with Dr Payne because of them.
Describe your experience with Piedmont Reproductive Endocrinology Group.
The clinic itself is good. Front desk staff has been fine. Sometimes they don’t answer the phones until thirty min after they’ve opened. That’s the only drawback I’ve noticed. And you have to pay attention to what office picks up the phone because if the one you originally called doesn’t answer, then you can be routed to another.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
We have no insurance coverage for infertility. $500 IUI $190 for intrauterine scan $105 progesterone bloodwork $600 HSG
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
N/a
What specific things went wrong at Piedmont Reproductive Endocrinology Group?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to consider drug intolerance
1
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
34 - 38
Treated
2015 - 2019
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Tubal Blockage
10
10
My experience with Dr Payne was awesome. He was great. He never gave up on me wanting to have a baby. When the IVF's failed he was there with a positive attitude and great advice. It was an emotional time for me but listening to him and understanding that he was going help me have a baby. He would apologize when the IVF's failed but he said we will not give up. He would tell me what he thought happened but will always say that is in his opinion.
I only had one issue [at PREG] and that was with billing. Overall the clinic is great. I can always call and receive help and answers. I can always get a fast appointment when needed. They call and check in with their patients. They are a very special group of people.... The costs are high and continues to increase. You do receive discounts which helps out a lot....The doctor gave me the option on how many embryo's to transfer within reason of course.
Age
34 - 38
Treated
2015 - 2019
Success with this Doc
Yes
Race
Black or African-American
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Tubal Blockage
10
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
My experience with Dr Payne was awesome. He was great. He never gave up on me wanting to have a baby. When the IVF's failed he was there with a positive attitude and great advice. It was an emotional time for me but listening to him and understanding that he was going help me have a baby. He would apologize when the IVF's failed but he said we will not give up. He would tell me what he thought happened but will always say that is in his opinion. That was great to hear because as a woman you think you failed somehow. He was so great he makes you want to have dozen of children.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
He will be there until the end. Have hope because he does.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
I felt like human because the office cared about helping me have a baby. Some doctors do not understand what their patients go through but Dr Payne did even though he is male. He was very passionate about helping me have a baby. He would listen and give good medical advice. His staff was great. They was always available when I needed them. They keep the lines of communication open. You kind of feel like family with them.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
I used a lot of medicine. Medicine by mouth, injections, patches and vaginal inserts. I will use medicine daily until I got pregnant. Once I got a positive pregnant test I would use the medicine until I was 12 weeks because I was considered high risk.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Stephanie Biggerstaff, RN)
Stephanie B., is one word AWESOME. She was the best. She is a very special person.
Describe your experience with Piedmont Reproductive Endocrinology Group.
The clinic will receive 95% from me. I only had one issue and that was with billing. Overall the clinic is great. I can always call and receive help and answers. I can always get a fast appointment when needed. They call and check in with their patients. They are a very special group of people.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
The costs are high and continues to increase. You do receive discounts which helps out a lot.
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
The doctor gave me the option on how many embryo's to transfer within reason of course.
10
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

6
10
Age
37 - 38
Treated
2018 - 2019
Success with this Doc
?
Treatment
4 IUI, Donor Sperm
Diagnosis
6
10
Dr Payne was nice enough. He wasn't rude by any means. I think the only thing I noticed is that even though I told him we didn't really want IVF, he insisted on explaining it anyway...it kind of felt a little "sales pitchy"... Dr Payne didn't see any issues with my fertility so he proceeded with IUI and offered medication. I did like that he allowed us to make our own choices on that and wasn't pushy at all. One time, my medicine didn't respond very well and he upped my medicine and I had a great response
I have nothing but good things to say about this clinic [PREG]. They are always so kind and nice. They are so flexible with the schedule and accomodating to my work schedule. Donna and Kim are always so friendly at the front desk and Missy the office manager has been helpful with insurance and payments. Sally in the lab, well she's just always fun and has a smile and so does the woman who does the lady who draws blood.
Age
37 - 38
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, Donor Sperm
Diagnosis
6
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
I think I've already covered this for the most part. I really haven't had much experience with Dr. Payne. I'm sure he is doing plenty behind the curtain :) Okay, it wants to keep going....It's been a while but I remember Dr Payne being nice and listening to what my partner and I wanted. He was calm which made me feel relaxed and the only thing i didn't like was the insistence on talking about IVF but like I said, I was probably nervous and only wanted to focus on IUI.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
To trust his judgement. He has advised me on medicine and that has been helpful. I also someone assume he may have to do with hiring nurses and every member of his office is incredible. So he must have good judgement. The front desk staff (donna and kim) are so nice. All the nurses, Sally in the lab, the lady who draws blood, the office manager! Everyone is just great there! :)
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr Payne was nice enough. He wasn't rude by any means. I think the only thing I noticed is that even though I told him we didn't really want IVF, he insisted on explaining it anyway...it kind of felt a little "sales pitchy" That being said, I really did only see him once and I was super nervous. Everyone in his office is so nice and I am quite sure he is nice too. He has managed my meds also and has made good decisions with that. Dr Nichols did one of my tests in Greenville and he was super nice also.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
Dr Payne didn't see any issues with my fertility so he proceeded with IUI and offered medication. I did like that he allowed us to make our own choices on that and wasn't pushy at all. One time, my medicine didn't respond very well and he upped my medicine and I had a great response. When I had polyps he quickly had me scheduled for surgery to have them removed. Now that I write all this down, I feel a little bad for mentioning all the "sales pitchy" stuff. I think I was just nervous. Laying it all out there, It seems Dr. Payne has been very thorough with my care.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Mary Elizabeth Wesley )
Mary Elizabeth was incredible. She has been with us for every IUI and always made us feel comfortable. No concern or question was too silly. We always laughed and made things as light as possible. I can't imagine doing any of this without Mary Elizabeth. Even when things don't turn out the way we hoped, she has a way of validating it all and helping us feel for hopeful.
Describe your experience with Piedmont Reproductive Endocrinology Group.
I have nothing but good things to say about this clinic. They are always so kind and nice. They are so flexible with the schedule and accomodating to my work schedule. Donna and Kim are always so friendly at the front desk and Missy the office manager has been helpful with insurance and payments. Sally in the lab, well she's just always fun and has a smile and so does the woman who does the lady who draws blood. Everyone really is great. I honestly can't think of any weaknesses of this clinic other than the fact that they haven't discovered a way to make sure that every person gets pregnant on the very first try-that would be a cool trick. But considering how hard it is to do this whole thing for all these months, I"m glad it's at this clinic.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
It was about $5000 to get us started and $2100 each time we try. but that includes 1000 for sperm. There was a 1600 surgery to remove polyps.
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
I do not.
6
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Asheville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with John Payne at Piedmont Reproductive Endocrinology Group.

Verified

This patient has provided documentation of treatment at this clinic.

8
10
Age
31
Treated
2019
Success with this Doc
?
Treatment
3 IUI
Diagnosis
Anovulation, Endometriosis, PCOS, Unexplained
8
10
Dr. Payne really took the time to sit down and explain our options while also giving his best recommendation of where to start. I always find it reassuring when everything is laid out but also sit and discuss the best plan for us. I felt like we got an individualized plan for us.... He was very direct and open about our options and his recommendations. These visits can be overwhelming and he did a good job of keeping us at ease.
Very quick to get you in. Very flexible with my schedule. They did forget to send over my medication once but remedied quickly, most of the staff [PREG] have struggled with infertility themselves, the nurses did my IUI and US except for baseline... All the nurses have been excellent. They are so supportive and encouraging. Kristina gave me her personal phone number to call for any questions or concerns
Age
31
Treated
2019
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Anovulation, Endometriosis, PCOS, Unexplained
8
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
I felt he was very thorough in going through our paperwork from my GYN. He was very direct and open about our options and his recommendations. These visits can be overwhelming and he did a good job of keeping us at ease.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
It’s okay to be overwhelmed. Write down questions because there were so many things after that I forgot or didn’t think to ask
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne really took the time to sit down and explain our options while also giving his best recommendation of where to start. I always find it reassuring when everything is laid out but also sit and discuss the best plan for us. I felt like we got an individualized plan for us.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
I have been doing 2 cycles for IUI. First I did 5 days at 7.5 mg femara but didn’t have response so I did 5 more days “stair step” with 1 follicle resulting. Triggered with ovidrel and IUI next morning. Negative result. 2nd IUI: increased 7.5 femara for 7 days with good results. 2 follicles. Triggered and IUI next morning. Negative result. 3rd IUI: 7.5 for 7 days again. In the process If negative, will move onto IVF
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Kristina )
All the nurses have been excellent. They are so supportive and encouraging. Kristina gave me her personal phone number to call for any questions or concerns
Describe your experience with Piedmont Reproductive Endocrinology Group.
Very quick to get you in. Very flexible with my schedule. They did forget to send over my medication once but remedied quickly, most of the staff have struggled with infertility themselves, the nurses did my IUI and US except for baseline
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
Unfortnately our insurance doesn’t cover any form of infertility treatment. Our initial visit was $200, our baseline US $290, each follicle scam $190, each IUI $500, ovidrel $107 per shot, and $40 ish for bloodwork
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
N/a
What specific things went wrong at Piedmont Reproductive Endocrinology Group?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
8
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with John Payne at Piedmont Reproductive Endocrinology Group.

Verified

This patient has provided documentation of treatment at this clinic.

6
7
Age
30 - 32
Treated
2017 - 2019
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
Male Factor
6
7
We are getting ready to start our first round of ivf with icsi. We have male factor infertility results from cancer treatment. ... We first met dr. Payne over a year ago and absolutely felt like ‘just a number’ in his practice. He seemed overly sure of himself and that he wasn’t interested in our particular situation. ... we decided to give it another shot and have had an entirely different experience with him. He seems more caring and has slowed down to explain everything I have a question about. Overall his demeanor and knowledge makes us feel confident that we are making the right decision in working with him.
On our first visit [at PREG] we were discouraged by a very long wait time with no explanation from the team (45 minutes past our appointment time). We have experienced 15-20 minute waits regularly for other appointments, which is challenging when I am leaving work to come there. ... The nurse that performed my ultrasound was very kind and made me feel entirely comfortable. She described everything she would be doing and really put me at ease.
Age
30 - 32
Treated
2017 - 2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
Male Factor
6
7
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
We first met dr. Payne over a year ago and absolutely felt like ‘just a number’ in his practice. He seemed overly sure of himself and that he wasn’t interested in our particular situation. PREG being the only close by clinic we decided to give it another shot and have had an entirely different experience with him. He seems more caring and has slowed down to explain everything I have a question about. Overall his demeanor and knowledge makes us feel confident that we are making the right decision in working with him.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Don’t expect him to be warm and cuddly, but he seems to know what he is talking about.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne is kind and takes time to answer questions about the ivf process. Unfortunately I have had problems receiving calls back from his office when I have questions about finances or the procedure.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
We are getting ready to start our first round of ivf with icsi. We have male factor infertility results from cancer treatment. So far I have undergone testing to determine eligibility for Univfy, and been started on birth control to prepare for stims.
Describe your experience with the nursing staff.
The nurse that performed my ultrasound was very kind and made me feel entirely comfortable. She described everything she would be doing and really put me at ease.
Describe your experience with Piedmont Reproductive Endocrinology Group.
On our first visit we were discouraged by a very long wait time with no explanation from the team (45 minutes past our appointment time). We have experienced 15-20 minute waits regularly for other appointments, which is challenging when I am leaving work to come there. There has also been a lot of problems getting a person on the phone when I call, or getting a call back. We have had a good experience with the financial team, but again have had challenges with call backs after leaving messages.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
18,500 for one round of ivf including unlimited embryo transfers from that round and their fee for embryo biopsy.
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
Our doctor has told us we will start with single embryo transfer.
6
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Piedmont Reproductive Endocrinology Group
Asheville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with John Payne at Piedmont Reproductive Endocrinology Group.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
36 - 38
Treated
2017 - 2019
Success with this Doc
No
Treatment
3 IUI
Diagnosis
PCOS, Unexplained
10
10
Dr. Payne explains the risks, next steps and is optimistic in a field that is sometimes hard for the patient to be optimistic.... We started out using letrozole 5mg for days 3-9 of the cycle with a scan on day 12 to check follicle size. The size of the follicles determined when we would do the trigger shot of ovidrel for timed intercourse. We tried this for two months before increasing my dose of letrozole to 7.5 mg. This resulted in a positive test that led to a chemical pregnancy with a few months. We had to wait for 2-3 months for my body to return to normal before we started the 7.5 mg of letrozole days 3-9, scan on day 12 and trigger of ovidrel. During the summer of 2018, we had to add the injections of gonal-f for days 8-11. I had follicles dissolve in May 2018, so the extra medicine was added for additional stimulation. We continued this course through the fall with timed intercourse. We attempted IUIs with that same medicines (letrozole 7.5 mg CD 3-9, gonal-f CD 8-11, scan on around CD 12 to determine trigger of ovidrel). We are currently taking a month off seeing how our next step would be IVF with frozen embryo transfer and that is much, much more expensive even with insurance.
Most of the nurses [at PREG-Greenville] that I've spoken with or have been seen by have been excellent and very caring. Meagan Vanzant and Kristina Housworth are excellent nurses who are very caring and optimistic. They are great with patients and let them know the information from the scans. They have a wonderful "bedside manner". I have had one nurse, Lauren Smythe, who was not as helpful. She didn't share my information about the lining or follicle size. She questioned my knowledge as to how we normally did things and didn't believe me until she looked at my chart.
Age
36 - 38
Treated
2017 - 2019
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
PCOS, Unexplained
10
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne explains the risks, next steps and is optimistic in a field that is sometimes hard for the patient to be optimistic. He shows compassion and builds real relationships with those who trust him for their care. I hate that we have to go through this infertility journey, but I am glad that we have the knowledge and skills of Dr. Payne and his colleagues.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne will do everything that he can to help you. He will try a "plan" three times before adjusting it to try something else.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne takes the time to explain the options and procedures to his patients. He is realistic and hopeful. Even when we went through a chemical pregnancy, he was optimistic and supportive.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
We started out using letrozole 5mg for days 3-9 of the cycle with a scan on day 12 to check follicle size. The size of the follicles determined when we would do the trigger shot of ovidrel for timed intercourse. We tried this for two months before increasing my dose of letrozole to 7.5 mg. This resulted in a positive test that led to a chemical pregnancy with a few months. We had to wait for 2-3 months for my body to return to normal before we started the 7.5 mg of letrozole days 3-9, scan on day 12 and trigger of ovidrel. During the summer of 2018, we had to add the injections of gonal-f for days 8-11. I had follicles dissolve in May 2018, so the extra medicine was added for additional stimulation. We continued this course through the fall with timed intercourse. We attempted IUIs with that same medicines (letrozole 7.5 mg CD 3-9, gonal-f CD 8-11, scan on around CD 12 to determine trigger of ovidrel). We are currently taking a month off seeing how our next step would be IVF with frozen embryo transfer and that is much, much more expensive even with insurance.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Meagan Vanzant and Kristina Housworth are who I've seen most often.)
Most of the nurses that I've spoken with or have been seen by have been excellent and very caring. Meagan Vanzant and Kristina Housworth are excellent nurses who are very caring and optimistic. They are great with patients and let them know the information from the scans. They have a wonderful "bedside manner". I have had one nurse, Lauren Smythe, who was not as helpful. She didn't share my information about the lining or follicle size. She questioned my knowledge as to how we normally did things and didn't believe me until she looked at my chart. I get that nurses can't always rely on what the patients say, but we had been going there for over a year by this point. I was very familiar with the normal routine of the scan and about when the trigger shot would be. I felt more like a number to Lauren than a person. Meghan Parris who assisted on two of the three IUIs was also extremely kind to us and treated us like humans. From the office staff to the lab and nursing staff, most of the workers make you feel better about these crazy processes that we have to go through.
Describe your experience with Piedmont Reproductive Endocrinology Group.
They will do their best to encourage you to be hopeful. They want the procedures to succeed and your dreams of starting a family to come true. We have a hour and a half drive to get to the Greenville PREG location, but it is worth it because of the care and compassion that we receive.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
We have insurance that helps cover some of the cost.
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
Not applicable at this time.
What specific things went wrong at Piedmont Reproductive Endocrinology Group?
  • Lost appointments
  • Failed to convey critical information
10
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
27 - 31
Treated
2015 - 2019
Success with this Doc
No
Treatment
3 IUI
Diagnosis
PCOS, Unexplained
10
10
Dr. Payne is a very forward doctor. I respect that about him because I would rather know up front what is the issue and solution to the problem at hand. The first consultation I had with him he was very nice and reassuring about everything I would’ve gone through and will go through. He was very open about the possibilities of every side effect, or possible pregnancy complications that could happen. Not that they would but it was better for him to explain
The clinic [Piedmont Reproductive Endocrinology Group] is very clean, organized and friendly. I never have any issues with information from questions I have when I go in. No matter the question you have, they have an answer. They are fast pace and work well to get you in and out.... She [nurse] is amazing! She is the IVF coordinator and has been helping me along the way from day one! She always keeps faith for me and is excited to see my baby one day!
Age
27 - 31
Treated
2015 - 2019
Success with this Doc
No
Race
Black or African-American
Income
$0 - $49K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
PCOS, Unexplained
10
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne is a very forward doctor. I respect that about him because I would rather know up front what is the issue and solution to the problem at hand. The first consultation I had with him he was very nice and reassuring about everything I would’ve gone through and will go through. He was very open about the possibilities of every side effect, or possible pregnancy complications that could happen. Not that they would but it was better for him to explain it than to never explain it at all. I told him that I wanted to go full blast with meds and we did just that. At that time my father was dying of Lung Cancer and I was desperate to have a child so that he could get to meet him. Unfortunately, during my time trying to conceive my father passed away. It took such a major toll on me. I was actually planning to do IVF that next cycle but pushed it back. Later my sister in law passed away from Stomach Cancer and I have just been devastated. So much going on and with everyone in my ear telling me something good is going to come out of it, then have the one thing I want more than anything continually not happen is the worst feeling. I have cried with Dr. Payne and his nurses just because I felt that close with them. He is a listener, care giving doctor , and understanding doctor. When other people have told me to get another doctor, I tell them no! My doctor knows what he’s doing!! He has kept by my side throughout this journey and is more than excited to get me pregnant! To have him not give up on me makes me not give up on myself and that’s what truly matters the most. That is what makes him my favorite doctor. To know that I have a reliable doctor that I can depend on is the greatest feeling. After all, he will be part of the reason I one day, hopefully soon, have my miracle of joy.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Trust him, he knows what he’s doing.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne and his staff are considerably down to earth. He and his team do a wonderful job at connecting with me. Even though I know they see a lot of patients, I am made to feel like the only patient in their eyes. I feel like he cares along with his staff. I’m this moment in life times can feel a bit lonely but the staff and Dr. Payne reassure me that I’m not on this journey alone.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
Dr. Payne suggestions were Femora with progesterone and if that didn’t work “naturally”, we would do that with IUI. If that didn’t work, IVF. He allowed me to try that to help out in financial cost but to see if it could jut happen! Doing the biggest procedure was a last result. I didn’t get pregnant with anything but I am hoping to achieve pregnancy with the help of this loan via IVF.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Stephanie Biggerstaff)
She is amazing! She is the IVF coordinator and has been helping me along the way from day one! She always keeps faith for me and is excited to see my baby one day!
Describe your experience with Piedmont Reproductive Endocrinology Group.
The clinic is very clean, organized and friendly. I never have any issues with information from questions I have when I go in. No matter the question you have, they have an answer. They are fast pace and work well to get you in and out. Wonderful!!
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
I appreciate the fact that he wants to consistently protect his patients and keep their best interest in mind. I accept the fact that he prefers eSET.
10
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
33 - 35
Treated
2016 - 2018
Success with this Doc
?
Treatment
12 Fertility Medications
Diagnosis
Male Factor
10
10
Dr Payne is always very thorough. He explains everything. If myself or husband ask a question, he explains it and is alwsys engaging. He lets us know what the next step is at the end of each visit. He is personable and down to earth... My husband and I are dealing with male infertility. I have had all testing and passed them all; bloodwork, hysterscope, ultrasound. I do ovulate, I have a regular cycle, my falopian tubes are open, uterus is normal, ovaries loom good and I have plenty of eggs. My husband has low sperm count and motility. He was put on Metformin and now he is on clomid to hopefully boost his count enough to do IVF
The clinic [Piedmont Reproductive Endo Group- Greenville] overall is amazing. Everyone is friendly and welcoming. New patients will see they made the best decision after their first visit. They have encouraging words from other successful patients posted and that is very encouraging.... I have yet to find one complaint about the nursing staff. Everyone is so friendly and helpful. They are like a family.
Age
33 - 35
Treated
2016 - 2018
Success with this Doc
?
Race
Latino, Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
12 Fertility Medications
Diagnosis
Male Factor
10
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr Payne is always very thorough. He explains everything. If myself or husband ask a question, he explains it and is alwsys engaging. He lets us know what the next step is at the end of each visit. He is personable and down to earth.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Be prepared to have a comfortable experience. Going to a fertility doctor can be stressful and make you nervous. Dr. Payne is calming and genuinely nice. All of your fears will fly out of the window when you consult with Dr Payne. Very worth it!
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Everyone in the office is so warm and down to earth.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
My husband and I are dealing with male infertility. I have had all testing and passed them all; bloodwork, hysterscope, ultrasound. I do ovulate, I have a regular cycle, my falopian tubes are open, uterus is normal, ovaries loom good and I have plenty of eggs. My husband has low sperm count and motility. He was put on Metformin and now he is on clomid to hopefully boost his count enough to do IVF. (praying the our insurance will cover it) Dr Payne says we could be pregnant by Christmas!
Describe your experience with the nursing staff.
I have yet to find one complaint about the nursing staff. Everyone is so friendly and helpful. They are like a family.
Describe your experience with Piedmont Reproductive Endocrinology Group.
The clinic overall is amazing. Everyone is friendly and welcoming. New patients will see they made the best decision after their first visit. They have encouraging words from other successful patients posted and that is very encouraging.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
My copay is $85 The hysterscope was around $300 Bloodwork and ultrasound was around $290 Sperm Analysis was around $100
10
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
10
Age
27
Treated
2018
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
7
10
I believe Dr. Payne's strongest strength is his ability to be completely honest. He told us about possible risks and different routes we can take without holding any information back. I look forward to continuing our fertility treatments with Dr. Payne and hopefully conceive a beautiful healthy baby within the next year.... The billing nurse stayed after hours with us to discuss the difference in cost between tubal reversal and simply IVF. We were told it's cheaper ($7,000 ) to get a tubal reversal, but it might not work due to unforeseen risks. Simply IVF is higher ($7,500), but more likely to work in our condition.
I absolutely loved the nursing staff [at PREG-Spartanburg]. While waiting in the lobby we were constantly asked if we needed anything to make us more comfortable such as a different selection of magazines or a bottle of water. They even apologized to us for the long wait after only waiting 15 minutes to see the doctor.... The billing nurse stayed after hours with us to discuss the difference in cost between tubal reversal and simply IVF. We were told it's cheaper ($7,000 ) to get a tubal reversal, but it might not work due to unforeseen risks. Simply IVF is higher ($7,500), but more likely to work in our condition.
Age
27
Treated
2018
Success with this Doc
?
Race
Black or African-American
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
7
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
I believe Dr. Payne's strongest strength is his ability to be completely honest. He told us about possible risks and different routes we can take without holding any information back. I look forward to continuing our fertility treatments with Dr. Payne and hopefully conceive a beautiful healthy baby within the next year.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
The advice I would give to a prospective patient of Dr. Payne is to be patient and try to have tough skin. He's not like normal doctors that perform different treatments on you to just get paid. Dr. Payne will be honest with you and let you know before you waste your time and money.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne talked to me like an actual person and broke down possible routes that we can take in order to conceive. He explained the process might be long and hard, but he'll try his best to make our dreams of having a baby reality.
Describe your experience with the nursing staff.
I absolutely loved the nursing staff. While waiting in the lobby we were constantly asked if we needed anything to make us more comfortable such as a different selection of magazines or a bottle of water. They even apologized to us for the long wait after only waiting 15 minutes to see the doctor.
Describe your experience with Piedmont Reproductive Endocrinology Group.
The clinic I visited was very small with about 8 chairs and a table full of different magazines, but at the same time the office was very inviting and cozy. It made me feel confident about the process ahead.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
The billing nurse stayed after hours with us to discuss the difference in cost between tubal reversal and simply IVF. We were told it's cheaper ($7,000 ) to get a tubal reversal, but it might not work due to unforeseen risks. Simply IVF is higher ($7,500), but more likely to work in our condition.
7
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

6
8
Age
43
Treated
2018
Success with this Doc
No
Treatment
6 IUI
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
6
8
I felt that the dr [Dr. Payne] was concise and detailed in all dealings. Considerate and supportive when needed and looked after my best interests both personally and financially. I received all the appropriate information that I needed at each stage of this journey and felt like I was patiently listened to when I needed more answers or support.... With my severely diminished egg reserve, the best treatments were oral hormones, ultrasound and hormonal injections to encourage follicle development. We did one cycle "naturally" and then 6 cycles with IUI. None of these cycles resulted in a pregnancy and we are now looking at IVF.
Clean, convenient setting with lots of parking and easy accessibility. Good weekly hours but very short hours on Friday. Occasionally, I had to wait 30-45 minutes for a scheduled appointment because the clinic [PREG] was understaffed. That was a little difficult with my work schedule but the nurses and dr were always very apologetic. I had a few issues over the weekend and had to call the answering service. The nurse on call got back to me promptly and, in the one instance that warranted it, got in touch with the dr on call immediately.
Age
43
Treated
2018
Success with this Doc
No
Race
European
Income
$0 - $49K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
6
8
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
I felt that the dr was concise and detailed in all dealings. Considerate and supportive when needed and looked after my best interests both personally and financially. I received all the appropriate information that I needed at each stage of this journey and felt like I was patiently listened to when I needed more answers or support.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Ask all the questions that you need. I think sometimes women don't feel like they can ask for what they need and it's so important to feel like you have a handle on all the different aspects of your fertility.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
The doctor, nurses and the receptionists at the practice made a point to know me and be supportive during this whole experience.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
With my severely diminished egg reserve, the best treatments were oral hormones, ultrasound and hormonal injections to encourage follicle development. We did one cycle "naturally" and then 6 cycles with IUI. None of these cycles resulted in a pregnancy and we are now looking at IVF.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Mikela)
All of the support staff are personable, welcoming, understanding and helpful.
Describe your experience with Piedmont Reproductive Endocrinology Group.
Clean, convenient setting with lots of parking and easy accessibility. Good weekly hours but very short hours on Friday. Occasionally, I had to wait 30-45 minutes for a scheduled appointment because the clinic was understaffed. That was a little difficult with my work schedule but the nurses and dr were always very apologetic. I had a few issues over the weekend and had to call the answering service. The nurse on call got back to me promptly and, in the one instance that warranted it, got in touch with the dr on call immediately.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
$35 for oral hormone $100 for Ovidrel shot $180 Ultrasound $475 IUI treatment I can't remember how much the bloodwork was for the lab $100 semen analysis
What specific things went wrong at Piedmont Reproductive Endocrinology Group?
  • Failed to call with results
6
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Piedmont Reproductive Endocrinology Group
Asheville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
9
Age
29 - 32
Treated
2015 - 2018
Success with this Doc
No
Treatment
IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
9
9
Dr Payne was a great communicator and listener. He explained everything to the best of his knowledge and if he didn’t know he always found the answer out for me. He was very compassionate and caring. The only weakness I found was he was not sure prices and told me certain things were included that weren’t. So I was shocked when I learned about the additional cost in the end....I had to do a good bit of testing due to my many miscarriages and extopics. My husband had to have some tests done as well. I had to take three shots a day and several pills a day.
All of the staff [PREG] were very friendly, compassionate and informative. They all greeted me with smiles and welcome greetings every visit. They were always pleasant and willing to help with whatever needs or questions.... The strengths are they take the time to specialize in you and your care and needs. They are all knowledgeable and gonout of their way to help you with the process. They are all very encouraging. Weakness I would just have to say would be that not all of the staff can answer certain questions and have to find someone that does know them. But I imagine that is every clinic
Age
29 - 32
Treated
2015 - 2018
Success with this Doc
No
Race
Prefer not to answer
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
9
9
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr Payne was a great communicator and listener. He explained everything to the best of his knowledge and if he didn’t know he always found the answer out for me. He was very compassionate and caring. The only weakness I found was he was not sure prices and told me certain things were included that weren’t. So I was shocked when I learned about the additional cost in the end.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Some questions May be better answered by his nurses. He is very blunt and straight forward and some people may not like that. I did appreciate the honesty
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr Payne was always professional and expressed sorrow for all the losses I had experienced and he also sympathized with me when my cycle failed
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
I had to do a good bit of testing due to my many miscarriages and extopics. My husband had to have some tests done as well. I had to take three shots a day and several pills a day. Everything I had to take did in fact work and produce great eggs. For some reason my body rejected it. I went in knowing the simple ivf was a 50/50 chance. Had I have known what I know now I would’ve paid the extra money and did a full cycle treatment
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group.
All of the staff were very friendly, compassionate and informative. They all greeted me with smiles and welcome greetings every visit. They were always pleasant and willing to help with whatever needs or questions.
Describe your experience with Piedmont Reproductive Endocrinology Group.
The strengths are they take the time to specialize in you and your care and needs. They are all knowledgeable and gonout of their way to help you with the process. They are all very encouraging. Weakness I would just have to say would be that not all of the staff can answer certain questions and have to find someone that does know them. But I imagine that is every clinic
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
The simple IVF was $7500. My medicine was $2500. Labs were $500 and freezing the eggs was $900
9
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
7
Age
31
Treated
2018
Success with this Doc
Yes
Treatment
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Tubal Blockage
10
7
Dr. Payne has spent an extent of time speaking with me about every single one of my questions and going over the full spectrum of details on the plans ahead for the big picture goals of preserving my eggs to avoid having them further compromised by my stage four endometriosis as well as by the treatments I need for that disease. He has taken all of my specific needs and desires in to account with each recommendation
The physicians and clinical staff [Piedmont Repro] are amazing. I have however interacted with brighter, more sincere front office administrative staff in my past for scheduling needs and check-ins. And while their financial/insurance department is full of super sweet and friendly folks there, I have found that it is very easy for their efforts in preauthorization and financial quotes to get quickly out of sink with the plan of the cycle treatment and throw a speed bump in to the process.
Age
31
Treated
2018
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Tubal Blockage
10
7
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
He is just a thoughtful and thorough care giver. He is a very highly trained and informed expert in his field, and he covers all of the basis when helping me think out the options I have for my course of treatment and long term goals. He is so friendly and certainly considerate of the sensitivity of my current disease process if stage four endometriosis and of my immense desire to bring another beautiful baby into God’s world. I am so very thankful for his help.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
To stay on top of the financial and insurance department that is in charge of preauthorizations in his office, if that is the financial situation that the prospective patient is coming from. Time sensitivity could definitely be improved with those administrative staff members.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne has spent an extent of time speaking with me about every single one of my questions and going over the full spectrum of details on the plans ahead for the big picture goals of preserving my eggs to avoid having them further compromised by my stage four endometriosis as well as by the treatments I need for that disease. He has taken all of my specific needs and desires in to account with each recommendation and decision making for this process. He is very friendly and he does not rush me at all throughout these inquisitive conversations I hold with him. I am so very thankful that I and my future children are in his hands!
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
We are still in the early stages of progress. We began with the base line scans for ultrasound folical count and lab drawings. Now we have moved on the recallibrating the ovulation scheduled via birth control method. Based on the number of follicles seen, the goal is to complete two cycles if financially possible so that I have enough to possibly freeze a combination of some eggs as well as some embryos, to get be enough chances of some of both remaining viable throughout the process. Once that is completed, we plan to treat me for endometriosis until my body is ready for a healthy pregnancy. I am so eager to experience an intimate pregnancy, carrying my child in me, and the joy of nursing and nurturing my little infant. God knows my heart and desires for this, and all of Dr. Payne’s methods and plans have been circled around this.
Describe your experience with the nursing staff.
They are so sweet, friendly, understanding, and informative!
Describe your experience with Piedmont Reproductive Endocrinology Group.
They are so great at what they do and turkey compassionate. The physicians and clinical staff are amazing. I have however interacted with brighter, more sincere front office administrative staff in my past for scheduling needs and check-ins. And while their financial/insurance department is full of super sweet and friendly folks there, I have found that it is very easy for their efforts in preauthorization and financial quotes to get quickly out of sink with the plan of the cycle treatment and throw a speed bump in to the process. Time sensitivity, as far as completing the process in June and July rather than waiting until September, for example would greatly help their patient experience overall for those who don’t walk in as a wealthy married couple prepared to pay everything on the spot. I am a single mom doing the best I can through my treatment needs for endometriosis and I am exhausting my efforts to have my eggs preserved so that I will have another baby when my body is ready. It’s a shame that something’s would have to be postponed to administrative details rather than justified clinical details. I would recommend new patients to stay on top of the info and process instead of ever letting it go the first 2 months assuming they’re getting the ball rolling on their end only to find out they’re not.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
I am still in the process of receiving accurate price quote information after 3 months
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
Those will be items we get to towards the last stages of the process and I look forward to learning more details about the methods when we are crossing the bridge. I haven’t sought that info yet as we are still starting all of this.
10
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
?
Treatment
15 Fertility Medications
Diagnosis
Anovulation, PCOS
10
10
I was diagnosed with PCOS and went through several cycles being treated with Metformin and Clomid with no ovulation before coming to Dr. Payne. Dr. Payne ran a full panel of blood work, ultrasound and egg reserve count, and Hysterosalpingogram after our initial consultation. I started a cycle continuing with Metformin and adding Letrozole with follicle scans to monitor possible ovulation. With no success, Estridol was added to the cycles and the Letrozole dosage was increased along with continued follicle scans and blood tests for ovulation
The clinic [PREG-Spartanburg] has a great staff and team of doctors. There has always been excellent communication regarding treatments and appointments with the nursing staff. The doctors are caring and committed to your success. The only recommendations i would have would be updating the office interior to be a bit more welcoming and comfortable.... The nursing staff is consistently compassionate and communicative.
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
?
Race
European, Native American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
15 Fertility Medications
Diagnosis
Anovulation, PCOS
10
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne is a great doctor. He is detailed in his explanations and what our options are moving forward. He is honest with the results of treatments and tests, and alters treatment as needed after discussing with me. I am always treated with respect and patience, knowing that my treatment and success is important to Dr. Payne.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Ask any and all questions you may have. Don't be afraid to be open and honest with him. He will take the time to make sure he understands your goals and wishes and create a treatment plan that works for you. He is very honest and straightforward in a respectful way, which i appreciate. We have had no false expectations of the treatment plan, and always know the risks.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
The entire staff at PREG has been wonderful. Dr. Payne gave us his undivided attention from the initial consultation through all the troubling cycles. We never felt rushed or ignored, and he always made time to discuss our feelings and options along the way. The nurses and office staff were respectful and encouraging at all times.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
I was diagnosed with PCOS and went through several cycles being treated with Metformin and Clomid with no ovulation before coming to Dr. Payne. Dr. Payne ran a full panel of blood work, ultrasound and egg reserve count, and Hysterosalpingogram after our initial consultation. I started a cycle continuing with Metformin and adding Letrozole with follicle scans to monitor possible ovulation. With no success, Estridol was added to the cycles and the Letrozole dosage was increased along with continued follicle scans and blood tests for ovulation. Ovidrel shots were added once there was a large enough dominant follicle confirmed, and ovulation was successful during 2 cycles, but neither resulted in pregnancy. FSH and LH shots were added to several cycles in combination with all other medications and Ovidrel shot. Ovulation was successful one time, with no pregnancy. The doses were increased with each round, but my ovaries actually became less responsive with the last 2 cycles of increased dosages. Dr. Payne discussed these results openly and honestly with me, and together we made the decision to take a brief break from treatments to let my body rest and focus on health through nutrition and exercise. He was open and honest with expectations and his guidance for timelines.
Describe your experience with the nursing staff.
The nursing staff is consistently compassionate and communicative.
Describe your experience with Piedmont Reproductive Endocrinology Group.
The clinic has a great staff and team of doctors. There has always been excellent communication regarding treatments and appointments with the nursing staff. The doctors are caring and committed to your success. The only recommendations i would have would be updating the office interior to be a bit more welcoming and comfortable.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
Costs were billed to my insurance company, and any remaining balances were billed to me directly. Staff made all efforts to ensure treatments were as effective and affordable as possible.
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
not applicable to my experience
10
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
25
Treated
2018
Success with this Doc
Yes
Treatment
4 Fertility Medications
Diagnosis
Endometriosis, Male Factor
10
10
Dr. Payne is very knowledgeable on every treatment possible. He explains every single detail to you, and even gives handouts explaining what he is saying. He always makes sure you're comfortable, and knows exactly what the next step is. If you have any concern he addresses it, and comes up with a solution. He is never pushy, and understands this is a hard area of expertise.
The staff [at PREG- Greenville] as a whole are GREAT! They are always there for advise. They make you feel comfortable about being there, and never stressed. They are there for support. I am still going through treatments, but have not found anything they are not good at. They tell you upfront about payment, and make sure you are okay with the treatment plan. They are not pushy to get you to do things, and understand if it's time for a break.
Age
25
Treated
2018
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 Fertility Medications
Diagnosis
Endometriosis, Male Factor
10
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne is very knowledgeable on every treatment possible. He explains every single detail to you, and even gives handouts explaining what he is saying. He always makes sure you're comfortable, and knows exactly what the next step is. If you have any concern he addresses it, and comes up with a solution. He is never pushy, and understands this is a hard area of expertise. I am SO glad I found Dr. Payne. I am currently taking a break from treatments, but I will always recommend him to others, and will get back to treatments with him when the time is right.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Never doubt what he says. He is very trustworthy. He was made for this job.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne is very knowledgeable on every treatment possible. He explains every single detail to you, and even gives handouts explaining what he is saying. He always makes sure you're comfortable, and knows exactly what the next step is. If you have any concern he addresses it, and comes up with a solution. He is never pushy, and understands this is a hard area of expertise. I am SO glad I found Dr. Payne. I am currently taking a break from treatments, but I will always recommend him to others, and will get back to treatments with him when the time is right.
Describe your experience with the nursing staff.
The staff is very helpful. They always know how to help, and make you feel right at home. They are absolutely the type of people I would like to see at this kind of facility. They are always smiling, and full of joy. That's what you want to see when you are struggling with infertility. They take the best care of you no matter the condition. They never judge, and are always so sweet.
Describe your experience with Piedmont Reproductive Endocrinology Group.
The staff as a whole are GREAT! They are always there for advise. They make you feel comfortable about being there, and never stressed. They are there for support. I am still going through treatments, but have not found anything they are not good at. They tell you upfront about payment, and make sure you are okay with the treatment plan. They are not pushy to get you to do things, and understand if it's time for a break.
10
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
10
Age
33
Treated
2018
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Other
9
10
During my stimulation portion, my progesterone level got a little to high to do the invocell, fresh transfer approach. He [Dr. John Payne] instead chose to do the fertilization in the lab, they would be monitored there and after 5 days we would see what had made it to blastocyst. Unfortunately in my case none of my fertilized eggs did make it to blast. So the cycle was canceled
For my invocell cycle [at PREG] the cost was -6,500 My testing was about 1,000 My husbands testing about -$800 Nurse visits around -$500 Medication-2,200... Great compassionate atmosphere, felt very welcomed from first appointment The only negative is that the wait times can sometimes be long I would say a new patient should come prepared, they give you a lot of information, be proactive in calling ahead to determine insurance coverage. Ask questions all of the staff are happy to answer any question no matter how insignificant it may seem. Voice what your concerns are.
Age
33
Treated
2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Other
9
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr Payne, in my opinion has a great understanding of the way infertility makes a women feel and even when the outcome was not what I had wanted, and I was devastated was able to point out some positive resolutions, and make me feel at ease. He was very concerned about my feelings, and finding ways to try to make a devestating outcome bearable.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Be sure you ask about every possible outcome, and what you can do to better your success
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Very sympathetic, listened to a my concerns, gave good fair options
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
I chose to do a simply ivf cycle, it was a good option given my testing. During my stimulation portion, my progesterone level got a little to high to do the invocell, fresh transfer approach. He instead chose to do the fertilization in the lab, they would be monitored there and after 5 days we would see what had made it to blastocyst. Unfortunately in my case none of my fertilized eggs did make it to blast. So the cycle was canceled
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Stephanie Biggerstaff)
The nurse staff at the Spartanburg office is very compassionate, I felt like they all were invested in my case
Describe your experience with Piedmont Reproductive Endocrinology Group.
Great compassionate atmosphere, felt very welcomed from first appointment The only negative is that the wait times can sometimes be long I would say a new patient should come prepared, they give you a lot of information, be proactive in calling ahead to determine insurance coverage. Ask questions all of the staff are happy to answer any question no matter how insignificant it may seem. Voice what your concerns are.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
For my invocell cycle the cost was -6,500 My testing was about 1,000 My husbands testing about -$800 Nurse visits around -$500 Medication-2,200
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
Dr. Payne feels it is better for the women, and baby to do a eset
9
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
9
Age
24 - 30
Treated
2012 - 2018
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
10
9
Dr. Payne has been great. We have our sweet daughter because of him and we are so thankful for everything he’s done for us! I have sent many friends to him because we trust him. This year has been very rough with multiple loses and dissapointments. He is constantly trying to find new ways to help us carry another baby!... We first tried two rounds of IUI. Those didn’t work so we went to IVF due to male factor infertility. Our first fresh cycle was a success!
Preg really is a great place! We love dr Payne and dr Nichols. We also love Stephanie in the financial office.... Lindsey can be very sweet. Sometimes I honestly don’t get the warm feeling I would prefer from someone when I am going through such care.... Our insurance does not cover anything. Our IUI cycles cost about $1500. Our ivf cycle cost about $18,000. The last 3 frozen transfers have been over $11,000. This has all been paid out of pocket.
Age
24 - 30
Treated
2012 - 2018
Success with this Doc
No
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
10
9
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne has been great. We have our sweet daughter because of him and we are so thankful for everything he’s done for us! I have sent many friends to him because we trust him. This year has been very rough with multiple loses and dissapointments. He is constantly trying to find new ways to help us carry another baby!
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Make sure you see the Dr and not just a nurse.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
I feel that doctor Payne cares about me and my husbands care. He has always been kind and gentle no matter what we are going through. We’ve had some very sad news this year and he still has hope for us!
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
We first tried two rounds of IUI. Those didn’t work so we went to IVF due to male factor infertility. Our first fresh cycle was a success! The first frozen cycle was negative; the second resulted in an early miscarriage; the third resulted in a chemical pregnancy.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Lindsey (ivf coordinator))
Lindsey can be very sweet. Sometimes I honestly don’t get the warm feeling I would prefer from someone when I am going through such care. Fertility complications are so hard and mentally exhausting. Compassion is so important! Sometimes I don’t feel she is confident on explaining what my test results are and what certain labs can mean.
Describe your experience with Piedmont Reproductive Endocrinology Group.
Preg really is a great place! We love dr Payne and dr Nichols. We also love Stephanie in the financial office. We love miss Jackie! We miss Monte Ann very much! I do feel like the staff knows us very well.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
Our insurance does not cover anything. Our IUI cycles cost about $1500. Our ivf cycle cost about $18,000. The last 3 frozen transfers have been over $11,000. This has all been paid out of pocket.
What specific things went wrong at Piedmont Reproductive Endocrinology Group?
  • Provided conflicting information
10
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
23 - 28
Treated
2013 - 2018
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, Unexplained
10
10
Dr. Payne was so helpful with our process to become pregnant. Even when things didn't go as planned, he was very optimistic in encouraging us to keep going with our treatment. At every IUI and every appointment really, he was so good at making us feel comfortable. My husband is very leery when it come to medical stuff, so it was important to me that Dr. Payne made us both feel comfortable.... it was determined that I had Type 2 Diabetes. I had to take a break from fertility treatments for a couple of year and get that under control.
All of the nurses at PREG are wonderful. Also, the financial counselors and blood work ladies are very knowledgeable and helpful.... PREG is a very welcoming fertility center. You leave knowing what your next appointment will be like, what you next steps are, and even knowing the cost of associated procedures. The only bad thing is that the clinic is so busy that sometimes you end up waiting longer than expected.... My total cost for fertility treatments was around $12000.00
Age
23 - 28
Treated
2013 - 2018
Success with this Doc
Yes
Race
Other
Income
$0 - $49K
Occupation
Operations
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, Unexplained
10
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne was so helpful with our process to become pregnant. Even when things didn't go as planned, he was very optimistic in encouraging us to keep going with our treatment. At every IUI and every appointment really, he was so good at making us feel comfortable. My husband is very leery when it come to medical stuff, so it was important to me that Dr. Payne made us both feel comfortable.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Just be patient and let him do whatever he thinks is best for you and your situation. I know it will be hard to go thru the "preliminary" tests, but its all in the best interest of you and your future family!
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne really seemed interested in providing my husband and I with all of the tools and knowledge needed to become pregnant.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
We started out with Dr. Payne with our first cycle a few years ago. At that time, it was determined that I had Type 2 Diabetes. I had to take a break from fertility treatments for a couple of year and get that under control. After that, we went back and did planned intercourse with 50 mg of Chlomid to start off with. After an unsuccessful three months, we then moved onto three IUI's. After those were also unsuccessful, we ended up at IVF, which was successful on the first try!
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Lindsay P.)
All of the nurses at PREG are wonderful. Also, the financial counselors and blood work ladies are very knowledgeable and helpful.
Describe your experience with Piedmont Reproductive Endocrinology Group.
PREG is a very welcoming fertility center. You leave knowing what your next appointment will be like, what you next steps are, and even knowing the cost of associated procedures. The only bad thing is that the clinic is so busy that sometimes you end up waiting longer than expected.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
My total cost for fertility treatments was around $12000.00 The financial department was really good about listing what the cost of your procedures would be.
10
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
9
Age
35
Treated
2018
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
Diminished Ovarian Reserve, Endometriosis, PCOS, Poor Egg Quality, Tubal Blockage, Uterine Fibroids
10
9
Dr. Payne took the time to explain all the issues I have with my tubes and low ovarian reserve to both my husband and myself. He explained how we had other options and that we could choose which ever option was best for us. He always clearly stated that he was trying to help us save as much money as we could and that would continue to help us through this whole decision making process.... I must loose at least 15 pounds, and Dr. Payne says that I will need to receive an egg donor's egg. I will need to have my tubes removed first since they are blocked and enlarged. Right now I am on a pill to regulate my periods and hormones until I get my surgery done.
They [PREG] have tried to explain everything as we go. They are very quick to schedule appointments. They have been very kind the last three visits and have been very helpful when I have had questions and had to call more than a handful of times. When you have suffered for 12 years not being able to get pregnant the last thing you want is a doctor or the staff to be dis-caring or rude. This is my first fertility doctor that I have actually seen and I am so glad that God lead me in the direction of Dr. Payne. Again I am just starting my journey with this clinic.
Age
35
Treated
2018
Success with this Doc
?
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
Diminished Ovarian Reserve, Endometriosis, PCOS, Poor Egg Quality, Tubal Blockage, Uterine Fibroids
10
9
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne was very kind, he explained everything that was wrong with care. He made us feel like he understood our pain and wanted to help us and not just steal our money. I was very comfortable in his office and I didn't feel rushed or played along. I feel that God sent me to Dr. Payne for a reason.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Trust what he says. And if there is something you don't understand just ask. He is so kind that he will explain everything.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne took the time to explain all the issues I have with my tubes and low ovarian reserve to both my husband and myself. He explained how we had other options and that we could choose which ever option was best for us. He always clearly stated that he was trying to help us save as much money as we could and that would continue to help us through this whole decision making process. He was very kind and very respectful through the consultation.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
I must loose at least 15 pounds, and Dr. Payne says that I will need to receive an egg donor's egg. I will need to have my tubes removed first since they are blocked and enlarged. Right now I am on a pill to regulate my periods and hormones until I get my surgery done.
Describe your experience with the nursing staff.
I have only had a couple of visits to the office so far. I am just starting my journey with Dr. Payne and his staff at Preg.
Describe your experience with Piedmont Reproductive Endocrinology Group.
They have tried to explain everything as we go. They are very quick to schedule appointments. They have been very kind the last three visits and have been very helpful when I have had questions and had to call more than a handful of times. When you have suffered for 12 years not being able to get pregnant the last thing you want is a doctor or the staff to be dis-caring or rude. This is my first fertility doctor that I have actually seen and I am so glad that God lead me in the direction of Dr. Payne. Again I am just starting my journey with this clinic.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
For a egg donor's 6 eggs the cost is $12,000 and $1,000 to $1,500 for meds.
10
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Piedmont Reproductive Endocrinology Group
Columbia
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
0
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
No
Treatment
1 Fertility Medications
Diagnosis
Unexplained
0
0
Throughout the initial consultation, Dr. Payne barely made eye contact. He blamed that on having to type information into the computer. He spoke so fast that we could barely keep up with what he was saying. A couple of weeks later I received a bill for our initial consult visit and it was around $350 and that did not include the $250 we paid in the office that day for a semen analyis and blood work.... We only have completely one cycle of femara, ovidrel, TI. This was per John Paynes recommendation after the loss of our pregnancy in the fall. I only received information through a nurse or through the receptionist and very often if I had questions, I was sent to a voicemail.
Whenever we called with questions we were sent to a voicemail [at PREG-Greenville]. Every time. Most the time it would take a day to receive a phone call. There was a specific appointment that I was needing to cancel because we were heading out of town, when I asked the nurse what we should do, she made a statement about canceling the ultrasound and how that was not an option, even if I came in two days before. It made no sense to me when I asked further and she had very little to no answers for questions.
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
No
Race
Prefer not to answer
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Unexplained
0
0
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
It was a horrible experience to say the least. We became pregnant naturally on a cycle not being treated, ended up having to terminate due to trisomy diagnosis and when we came back to the clinic there was not one mention or question about it. Back to "the plan" of fertility meds and appointment dates. I could not have felt more " investable" if I tried.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Get a second opinion or find a Doctor that truly can hear your story and help you down the right path.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Throughout the initial consultation, Dr. Payne barely made eye contact. He blamed that on having to type information into the computer. He spoke so fast that we could barely keep up with what he was saying. A couple of weeks later I received a bill for our initial consult visit and it was around $350 and that did not include the $250 we paid in the office that day for a semen analyis and blood work.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
We only have completely one cycle of femara, ovidrel, TI. This was per John Paynes recommendation after the loss of our pregnancy in the fall. I only received information through a nurse or through the receptionist and very often if I had questions, I was sent to a voicemail.
Describe your experience with Piedmont Reproductive Endocrinology Group.
Strengths - They are one of maybe 2-3 fertility clinics in the area so they have access to so many patients and have the opportunity to make a difference in these peoples lives. Weaknesses - They run the clinic like a business and the human factor has been lost. I didn't even feel like a patient. Truly disappointing. Do not go to PREG!
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
I still look through our bill records from PREG and some I cannot answer what we paid for. Thats a horrible feeling.
What specific things went wrong at Piedmont Reproductive Endocrinology Group?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
0
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
33 - 36
Treated
2015 - 2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
10
10
With each IVF cycle [with Dr. John Payne], I began birth control to keep my ovaries from ovulating. When doing the egg retrieval, I did daily Lipton injection (again to suppress ovulation) and Gonal-F to mature my follicles. Once the eggs were mature, an HCG trigger shot was given the night prior to my egg retrieval to induce ovulation. I then began wearing estrogen patches and receiving preogesterone injections. My husband’s sperm was collected and my eggs were retrieved. Through ICSI, we had a total of 5, 5 day embryos.
I found the majority of the nurses [at PREG-Greenville] to be kind and compassionate as to what we were going through. They would call of by name in hallways and always seemed to know what we were in the office for on that particular day. There were a couple that seemed robotic in their job, but not anything I found to be offensive. As a whole, the staff treated us like family.
Age
33 - 36
Treated
2015 - 2018
Success with this Doc
Yes
Race
Other
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 3 Docs
Treatment
1 IVF
Diagnosis
Male Factor
10
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Having gone through prior fertility consultations with unpleasant doctors, my expectations of my initial visit with Dr. Payne were extremely low. I had such a hesitation about meeting him and listening to his plan. I vividly remember walking into his office stone faced as if that would help protect me from the cold natured doctor’s I had seen in the past. I was a broken, infertile woman and didn’t know that in just an hour, my perception of fertility treatments would be changed forever. As we talked about my case and IVF being our only option to conceive, I asked him if he thought it would work for us. I’ll never forget the optimist sound in his voice when he told me he absolutely thought we had a great chance of getting pregnant through IVF. Right there sitting in his office, the wall came down and so did the tears. Dr. Payne had just given my husband and me hope! It was something that I’d lost in the 4 years of trying to conceive. My struggle didn’t end that. I went on to miscarry twins and have a negative frozen embryo transfer, but Dr. Payne has been by our side throughout the entire process. He unexpectedly called me at home to see how I was handling the news that I was going to miscarry and if I had any questions because he had not been in the office that day and wanted to check on me. . He went above and beyond, but that is the kind of doctor he is. He will always be special to our family because he helped us have our son. We’ve since tranfered more embryos and have been unsuccessful in getting pregnant again. We are out of frozen embryos and will need to do another egg retrieval to start again. Dr. Payne has yet again reached out to see how we’re doing and if we’re ready to start the process again. I could go on and on, but I’ll stop by saying I’ve referred several of my closest friends to Dr. Payne, and I think that speaks volumes as to how much I value him as my doctor.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Don’t hesitate in scheduling an appointment with him. He has your best in mind and will work tirelessly to help you reach your goal.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne was very open and honest about our treatment plan. I always had a lot of questions and he was very patient in answering each one of them. He made us feel as though he truly cared about our desire to have children.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
With each IVF cycle, I began birth control to keep my ovaries from ovulating. When doing the egg retrieval, I did daily Lipton injection (again to suppress ovulation) and Gonal-F to mature my follicles. Once the eggs were mature, an HCG trigger shot was given the night prior to my egg retrieval to induce ovulation. I then began wearing estrogen patches and receiving preogesterone injections. My husband’s sperm was collected and my eggs were retrieved. Through ICSI, we had a total of 5, 5 day embryos. I took a 10 antibiotic, baby aspirin and prednisone leading up to the transfer. One fresh embryo was transferred and split, but I miscarried the twins. Several months later, I began prepping for our frozen embryos transfer. It began with birth control, Lupron and progesterone injections as well as estrogen patches. I also took the 10 day antibiotic, baby aspirin and prednisone leading up to the transfer. We became pregnant and the progesterone injections and estrogen patches continued until about 10 weeks pregnant. Our last and most recent transfer was a little different. I took birth control, estrogen tablets both orally and vaginally and progesterone injections. The antibiotic, baby aspirin and prednisone protocol remained the same.
Describe your experience with the nursing staff.
I found the majority of the nurses to be kind and compassionate as to what we were going through. They would call of by name in hallways and always seemed to know what we were in the office for on that particular day. There were a couple that seemed robotic in their job, but not anything I found to be offensive. As a whole, the staff treated us like family.
Describe your experience with Piedmont Reproductive Endocrinology Group.
I think the clinic stays on top of each case and are always quick to answer any and all questions you have. They treat you with respect and are sensitive to the nature of why you’re receiving fertility treatments. They do have multiple offices in various locations. I found it confusing when calling my office and reaching another location, only to be transferred back to my office. That situation complicated instances of calling nurses who’d left messages for me to call. It’s a minor complaint, but I always warn people I’ve referred to how their phone system operates. I’d prefer to call my location and talk to someone there.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
The first egg retrieval and fresh transfer were approximately $12,000 (excluding medication costs). The second transfer with frozen embryo was approximately $3,000 and the most recent frozen transfer was about $3,300.
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
If the embryo looks good or great, Dr. Payne highly recommends transferring a single embryo. He tries to avoid multiples at all costs. However, my husband and I transferred two embryos for two of our transfers. Dr. Payne respected our decision and supported us.
What specific things went wrong at Piedmont Reproductive Endocrinology Group?
  • Failed to call with results
10
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with John Payne at Piedmont Reproductive Endocrinology Group.

10
10
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
10
10
Dr Payne answered all of our questions and gave us a couple of different options for trying to conceive. He was very open about our diagnosis and told us that we had options instead of pushing us to do the most aggressive treatment. He gave us his time and never made us feel rushed. He talked with us for almost an hour and made sure we had all or our questions answered...was very kind, informative and compassionate from the moment we stepped into his office.
The nurses and our coordinator [at Piedmont Reproductive Endocrinology Group] were so nice and compassionate. They were with us every step of the process and although our transfer didn't result in a pregnancy they did call to check on us and see how we were doing after the negative pregnancy test. They all made us feel so welcome and cared for. They greeted us with a smile and kind words at every visit.
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
10
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr Payne was very kind, informative and compassionate from the moment we stepped into his office. He answered all of our questions and gave us different options. We never once felt forced into any treatment or to take the most aggressive route. We felt that the treatment course was thoroughly explained with pros and cons. He made us feel welcome and we were treated like patients with kindness and compassion.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Call PREG today and set up your consult with Dr Payne! You won't be disappointed.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
From the first moment we walked in the door we were treated with kindness and understanding. Dr Payne answered all of our questions and gave us a couple of different options for trying to conceive. He was very open about our diagnosis and told us that we had options instead of pushing us to do the most aggressive treatment. He gave us his time and never made us feel rushed. He talked with us for almost an hour and made sure we had all or our questions answered.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
We did 2 cycles of IUI with femara and ovidrel to trigger. We also did 1 IVF cycle with BC pills prior and lupron and gonal f and ICSI. I have good ovarian reserve which and the reasoning for injections chosen and ICSI was chosen for our male factor diagnosis.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group.
The nurses and our coordinator were so nice and compassionate. They were with us every step of the process and although our transfer didn't result in a pregnancy they did call to check on us and see how we were doing after the negative pregnancy test. They all made us feel so welcome and cared for. They greeted us with a smile and kind words at every visit.
Describe your experience with Piedmont Reproductive Endocrinology Group.
This clinic is amazing. The staff is so kind and welcoming. We walked into our appointment feeling like we had known this people our whole life. They greeted us with smiles and answered all or ourquestions. All of them always showed compassion and were right there with us along the journey. They got excited with us at appointments and showed so much compassion and understanding in the hard times. I can't say enough good things about this clinic. I feel like a patient and have always been treated so well.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
IUI was $450-$500 Visits covered by insurance IVF was $7,000 w/o meds Monitoring ultrasounds covered by insurance
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
I have a history of multiples and complications with that pregnancy so Dr Payne's choice for a single transfer was discussed and agreed upon.
10
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with John Payne at Piedmont Reproductive Endocrinology Group.

8
7
Age
37 - 40
Treated
2015 - 2018
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Unexplained
8
7
Dr. Payne is very knowledgeable and knows exactly what he is talking about. He does a great job at adjusting your plan when complications arise ... He wanted to start off small. With unexplained fertility it could just be that I need an extra boost rather than go immediately to IVF which is costly. After 3 cycles of meds we tried meds with IUI two times. ... He is quick to get you in and out of the appt.
I spent more time with the nurses [PREG] having to come in and run tests and get blood drawn. They were always pleasant and made a sensitive situation easier to handle. The whole staff was really nice and patient. They were also responsive with my questions. ... Great clinic and staff. Easy to get to and having the convenience of going to Greenville or Spartanburg helped since my husband worked in Spartanburg and I worked in Greenville.
Age
37 - 40
Treated
2015 - 2018
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Unexplained
8
7
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne is very knowledgeable and knows exactly what he is talking about. He does a great job at adjusting your plan when complications arise. He is quick to get you in and out of the appt. Dr. is honest about diagnosis and is very transparent on what next steps should be. I was thankful that he was so honest with my and my age and statistics. I would rather have that than waste time trying without treatment.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Write down all of your questions and make sure to ask them all at your visit. Do not leave without asking what you needed to ask. There are no stupid questions.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne seemed to genuinely care for his patients.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
Dr. Payne started out giving me clomid and Fermara as treatement first with a trigger shot at time of ovulation. This was to see if I just needed a little help in the beginning. He wanted to start off small. With unexplained fertility it could just be that I need an extra boost rather than go immediately to IVF which is costly. After 3 cycles of meds we tried meds with IUI two times. This was the best next step because everything was working properly then maybe helping get the sperm closer would help. This was still a viable option that could be successful that wasn't as costly as IVF.
Describe your experience with the nursing staff.
I spent more time with the nurses having to come in and run tests and get blood drawn. They were always pleasant and made a sensitive situation easier to handle. The whole staff was really nice and patient. They were also responsive with my questions.
Describe your experience with Piedmont Reproductive Endocrinology Group.
Great clinic and staff. Easy to get to and having the convenience of going to Greenville or Spartanburg helped since my husband worked in Spartanburg and I worked in Greenville. Both clinics were clean and had a pleasant environment.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
The costs to find out if we had fertility issues was covered by my insurance, but the costs for treatment was paid out of pocket 100%
8
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
9
Age
33 - 37
Treated
2014 - 2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Anovulation, PCOS
8
9
Dr. Payne was very straight forward and honest about the difficulties involving PCOS. He explained that my ovaries had a surplus of immature follicles that needed hormones to function correctly. The problem with IVF and PCOS is that the ovaries can become over stimulated much easier. Dr. Payne kept a close eye on me with multiple ultrasounds and labwork to make sure that my ovaries stayed healthy. After I had multiple follicles measuring greater than 19mm we planned the retrieval
Most of the financial help [from PREG-Spartanburg] is given to people needing donated eggs and sperm, and not when you are trying to use your own. The availability to get an appointment is very reasonable. The clinical personel is good but the nursing staff is the highlight of the PREG organization. I also love Faith Ripley she works in the Greenville office and is one of the nicest people I have ever met. She is the chief financial officer and helped me to understand the basic principles of making this dream a reality. There is so much reproductive jargon it will make your head spin. Faith is a good person and great advocate for families struggling with infertility
Age
33 - 37
Treated
2014 - 2018
Success with this Doc
Yes
Race
European, Black or African-American
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
Anovulation, PCOS
8
9
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne was very straight forward and honest about the difficulties involving PCOS. He explained that my ovaries had a surplus of immature follicles that needed hormones to function correctly. The problem with IVF and PCOS is that the ovaries can become over stimulated much easier. Dr. Payne kept a close eye on me with multiple ultrasounds and labwork to make sure that my ovaries stayed healthy. After I had multiple follicles measuring greater than 19mm we planned the retrieval. Dr. McCoy did the retrieval and removed a polyp. I was able to do a fresh a fresh transfer with one embryo. It was successful!!!! I now have a healthy and beautiful 10mo baby girl.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Don't get discouraged with the financial aspect, it will all work out! Be patient with your body and the doctors. The doctors have your best interest in mind and want you to succeed and have a family.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
I never felt like a number with Dr. Payne. He always looked me in the eye and told me the honest truth about my probability of having a live birth. I was completely satisfied with the care he gave my husband and me.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Stephanie Biggerstaff)
Stephanie was ALWAYS caring and took time to answer my questions. I felt very comfortable with her during vaginal ultrasounds and labwork. She was my cheerleader and a good listener. It truly was Stephanie's attitude and care that gave me the courage to keep trying. When I took a break she would always ask me if i was ok and come in and try again. I know a sceptic would say that is her job to get people in for treatment....but it felt different with her.
Describe your experience with Piedmont Reproductive Endocrinology Group.
Most of the financial help is given to people needing donated eggs and sperm, and not when you are trying to use your own. The availability to get an appointment is very reasonable. The clinical personel is good but the nursing staff is the highlight of the PREG organization. I also love Faith Ripley she works in the Greenville office and is one of the nicest people I have ever met. She is the chief financial officer and helped me to understand the basic principles of making this dream a reality. There is so much reproductive jargon it will make your head spin. Faith is a good person and great advocate for families struggling with infertility.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
We had to pay 7500 up front before treatment could begin. Then my insurance paid for a portion of thg e procedures and ultrasounds. I had to pay out of pocket for all of the injections and medication needed for the IVF process. We did not qualify for financial help due to our combined income. We also had to pay 400 for a cryo storage fee. I thought this was very expensive just to store our embryos. Im not sure how they figure that cost...I would still like to be educated on that process.
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
I did have an emotional discussion with Dr. McCoy about a multiple embryo transfer. He was totally against the idea. He said he would never put more than one embryo in a patient with my background. I have high bloodpressure and on meds for diabetes. He said that a single healthy pregnancy is what I needed. The i had very good quality embryos and that a multiple baby pregnancy was not good for me. I cried and thought that only using one embryo was a waste of time. I was wrong! The embryo attached and grew and became a healthy baby. You must have a good bit of Faith to get through the process.
8
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with John Payne at Piedmont Reproductive Endocrinology Group.

8
10
Age
31
Treated
2018
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Unexplained
8
10
[Dr. John Payne is] Very friendly and will give you mals much info as you want. Initial explanations are pretty basic but if you ask a question he’Lil get out all his diagrams and go over everything with you. Very patient and kind if you ask questions; doesn’t treat you like your stupid or wasting his time... We did 3 cycles of femera, ovidrel shot, and timed intercourse. All three ended in negative pregnancy tests. Moved on to femera and shot with IUI. First one was performed by a nurse and ended in a BFN. Just completed our 2nd IUI with the same protocol and Dr. Payne did this one. Waiting to see how this one turns out!
[The nurses at PREG-Greenville are] Very frendly and knowledgeable but there were times when I went in for my CD13 ultrasound and they did not know what protocol I was on (timed intercourse vs IUI) once I corrected them they were very apologetic and helped me through the next steps but be sure you know what your plan is that Dr. Payne laid it for you. Some of the nurses are not very good at giving all the details you might need, they assume you know what you’re doing. But on the other hand they have other nurses that are awesome and go over everything that you need to do next. It’s just hit or miss. If you have a nurse who doesn’t explain don’t be afraid to ask for more details they’ll gladly answer if you ask.
Age
31
Treated
2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Unexplained
8
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Very friendly and will give you mals much info as you want. Initial explanations are pretty basic but if you ask a question he’Lil get out all his diagrams and go over everything with you. Very patient and kind if you ask questions; doesn’t treat you like your stupid or wasting his time.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Ask questions if you’re unsure or confused about something. He will answer it and not make you feel bad.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Everyone calls you by your first name and if you’ve worked with people multiple times (receptionist, some of the nurses, etc) they talk to you without asking your name multiple times.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
We did 3 cycles of femera, ovidrel shot, and timed intercourse. All three ended in negative pregnancy tests. Moved on to femera and shot with IUI. First one was performed by a nurse and ended in a BFN. Just completed our 2nd IUI with the same protocol and Dr. Payne did this one. Waiting to see how this one turns out!
Describe your experience with the nursing staff.
Very frendly and knowledgeable but there were times when I went in for my CD13 ultrasound and they did not know what protocol I was on (timed intercourse vs IUI) once I corrected them they were very apologetic and helped me through the next steps but be sure you know what your plan is that Dr. Payne laid it for you. Some of the nurses are not very good at giving all the details you might need, they assume you know what you’re doing. But on the other hand they have other nurses that are awesome and go over everything that you need to do next. It’s just hit or miss. If you have a nurse who doesn’t explain don’t be afraid to ask for more details they’ll gladly answer if you ask.
Describe your experience with Piedmont Reproductive Endocrinology Group.
Awesome over all! Very warm and welcoming environment. Very friendly staff and nice clean facilities. Sometimes communication on what you need to do is lacking but just ask and they will gladly help you the best they can.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
We had some insurance coverage so after we met our deuctable (which was after the first timed cycle) everything was relatively inexpensive. If we have to move on to IVF it will be about 6-9k depending on what insurance will pick up.
What specific things went wrong at Piedmont Reproductive Endocrinology Group?
  • Provided conflicting information
  • Scheduled the wrong procedure
8
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with John Payne at Piedmont Reproductive Endocrinology Group.

7
7
Age
35
Treated
2018
Success with this Doc
No
Treatment
4 IUI
Diagnosis
Unexplained
7
7
I only saw him [Dr. John Payne] one time and had several treatments. I saw a nurse practitioner most of the time.... IUI one time, then they stated that hindsight is 20/20 that they probably wouldn’t have had us doing IUI if they would have noticed my husband sperm count going down. We felt like the treatment and money was slightly wasted because they said they shouldn’t have been doing the treatments.
They informed me that they would use a code that would allow my insurance to take care of it, we have paid a lot out of pocket, but we have got a bill for over 1000$ when we were told our insurance would cover. I called several times got 2 people, then several times left message and did not get any response.... So when my insurance was 70/30 I thought we would be able to afford that, but the price went up for those insured and that to me in price gouging which made it impossible for us to follow through with any recommmedation it IVF because we still needed 10,000 for everything, and it was not reasonable for us to do that when the insurance was supposed to cover 70% of cost.
Age
35
Treated
2018
Success with this Doc
No
Race
European
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI
Diagnosis
Unexplained
7
7
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
I only saw a nurse tenentire the me, the first time I saw the doctor it was the last time we did treatment with IUI. No one told us the cost, thy put my husband on clomid and haven’t gotten back to us at all and it has been since June and it is now end of September. We haven’t heard anything and have recently felt like the doctors and the offices have forgotten about us. We have almost given up on the process because we don’t have any feedback or direction when we sought it out.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Expect to see the nurse before you see the doctor. Keep an open mind
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
I only saw him one time and had several treatments. I saw a nurse practitioner most of the time
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
IUI one time, then they stated that hindsight is 20/20 that they probably wouldn’t have had us doing IUI if they would have noticed my husband sperm count going down. We felt like the treatment and money was slightly wasted because they said they shouldn’t have been doing the treatments.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Nurse practitioner )
Decent
Describe your experience with Piedmont Reproductive Endocrinology Group.
Great front desk, great rep for blood taken, comfortable, but felt recently that we have been forgotten. Strengths are friendly, knowledgable. Weakness are that the office overlooked important information regarding my husband then later shared with both of us that they probably wouldn’t have been doing IUI if they would have reviews the sperm counts each cycle more closely because he was decreasing. Without insurance it was 12,000 out of pocket, halfway through treatments we got insurance and the price changed. So when my insurance was 70/30 I thought we would be able to afford that, but the price went up for those insured and that to me in price gouging which made it impossible for us to follow through with any recommmedation it IVF because we still needed 10,000 for everything, and it was not reasonable for us to do that when the insurance was supposed to cover 70% of cost. It was deceiving slightly and I don’t want to think that because of how comfortable you guys have made me feel overall, up until that point. Then, after you placed my husband on clomid, ordered more test, you have not gotten back to us on what to do next. That was a little disturbing.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
They informed me that they would use a code that would allow my insurance to take care of it, we have paid a lot out of pocket, but we have got a bill for over 1000$ when we were told our insurance would cover. I called several times got 2 people, then several times left message and did not get any response.
What specific things went wrong at Piedmont Reproductive Endocrinology Group?
  • Failed to call with results
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
7
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
10
10
Age
37
Treated
2018
Success with this Doc
?
Treatment
4 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
10
10
He [Dr. Payne] read all my files from Germany. He tried to understand all the treatments I did and asked a lot of question. ... He explained me some of my testing from home (Germany) that I run out off eggs. ... He told me about the risk doing it with my own eggs again and ... we will discuss other opportunities later. ... He also told with the history of misscarieges and the test I have that we should check the embryos to make sure it is healthy to avoid more miscarriages and the emotional pain that comes with it. ...
You get an appointment really fast, they [PREG] help you with the insurance and check everything you need. So that was great. Also about calling you back on your blood work etc. really good and they explained everything and you always could call back if you still had questions. ... I love them [nurses]. So nice. My husband almost passed out giving blood and they came and gave him juice and put an ice pack in his neck. What can I say, just lovely ladies.
Age
37
Treated
2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Architect
Order & Number of Docs Seen
1st of 3 Docs
Treatment
4 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
10
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
He explained me some of my testing from home (Germany) that I run out off eggs. I was so shocked, because the clinic in Germany told me 3 years ago everything is fine. He told me about the risk doing it with my own eggs again and because wanted to give it a lost shot he told me that we will discuss other opportunities later. First we concentrate on that. He also told with the history of misscarieges and the test I have that we should check the embryos to make sure it is healthy to avoid more miscarriages and the emotional pain that comes with it. I am really disappointed in the German health system and really glad we get a chance here in the USA.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Don’t hesitate to ask you questions, he will answer each one of them. Hewont leave you hanging
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
He read all my files from Germany. He tried to understand all the treatments I did and asked a lot of question. He also did all the Hormon work, nobody ever bothered to do in Germany. Such a nice person. We are just starting our first round with him now.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
Haven’t done a protocol jet. Starting soon.
Describe your experience with the nursing staff.
I love them. So nice. My husband almost passed out giving blood and they came and gave him juice and put an ice pack in his neck. What can I say, just lovely ladies.
Describe your experience with Piedmont Reproductive Endocrinology Group.
I have t seen the surgical area where they do the procedures. But the rest is really nice. Nothing to complaint about. You get an appointment really fast, they help you with the insurance and check everything you need. So that was great. Also about calling you back on your blood work etc. really good and they explained everything and you always could call back if you still had questions.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
Can’t say jet. Starting circle in April.
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
No
10
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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5
10
Age
30
Treated
2017
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Endometriosis
5
10
Dr. Payne isnt as aggressive as I would have liked for this situation. He kind of had a laid back let's let God do his thing attitude which is cool at times but we were in a race against my endometriosis. I feel like if he had been apart of my ultrasound when we were doing trigger shots and timed intercourse maybe he would have noticed the cyst instead of it taking so many rounds before realizing what we were doing was making things worse. Also once we decided to go ahead with IVF the last ultrasound before my scheduled retrieval another doctor was doing the scan and became a little annoyed that someone started me on IVF with a polyp in my uterus again
There were a few check ups [at PREG] that only nurse was a part of. She thought she saw an egg but come to find out a few cycles down the road it was a cyst that would go away after my cycle and grew during fertility med...The clinic did a wonderful job working with my schedule, they would get me in to the first appointment or the last when needed and any doctor would see me if I needed a time that Dr. Payne was off or with another patient. I can't say I noticed any weaknesses
Age
30
Treated
2017
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
Endometriosis
5
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne isnt as aggressive as I would have liked for this situation. He kind of had a laid back let's let God do his thing attitude which is cool at times but we were in a race against my endometriosis. I feel like if he had been apart of my ultrasound when we were doing trigger shots and timed intercourse maybe he would have noticed the cyst instead of it taking so many rounds before realizing what we were doing was making things worse. Also once we decided to go ahead with IVF the last ultrasound before my scheduled retrieval another doctor was doing the scan and became a little annoyed that someone started me on IVF with a polyp in my uterus again. So we ended up having to remove that along with my eggs and then freeze when we were planning a fresh embryo transfer but frozen.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Maybe just to be more aggressive about what you want if you're looking to get things done quickly and don't have time to let things happen on their own.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
There were a few check ups that only nurse was a part of. She thought she saw an egg but come to find out a few cycles down the road it was a cyst that would go away after my cycle and grew during fertility med
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
After the removal of a couple of polyps and endometriosis dr. Payne wanted to try a trigger shot and timed intercourse since my cycles were completely normal. We did a few months of that and it wasn't working, he realized I wasn't getting one good size egg and trigger I just had a cyst growing each month and going away my period. We decided that IVF would be the best option since my body wasn't responding well to this treatment and we were trying to get pregnant before my endometriosis returned. He put me on birth control for a month so that my body could heal from the cyst and try to make sure the endometriosis didn't come back in the mean time. Once my body was ready we dived right into the IVF cycle. I went in often for an ultrasound to keep an eye on my progress. Just before my retrieval polyps were discovered and the cyst returned so we had to retrieve the eggs, remove the polyps and lance the cyst. Since and embryo is less likely to latch to a uterus covered in scar tissue he decided it would be best to freeze the eggs and go back on birth control for two months then do a 5 day frozen embryo transfer. I had 10 eggs retrieved only 2 made it, I was in the age group for just one egg but one of my eggs wasn't looking very good so he went ahead and transferred both anyways. I was on progesterone for 10 weeks. I now have a beautiful 10 month old boy.
Describe your experience with the nursing staff.
They were all wonderful, understanding and sympathetic. Some were even patients there as well. Nurse Jacky was amazing!
Describe your experience with Piedmont Reproductive Endocrinology Group.
The clinic did a wonderful job working with my schedule, they would get me in to the first appointment or the last when needed and any doctor would see me if I needed a time that Dr. Payne was off or with another patient. I can't say I noticed any weaknesses
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
I lucked out and my health does help offset the cost, but they did prepare a break down of exactly what insurance would cover and how much out of pocket I would have to spend
5
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
37 - 39
Treated
2015 - 2017
Success with this Doc
Yes
Treatment
2 IUI, IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
10
Dr. Payne met with us to discuss options for IVF. It was a difficult conversation and his caring nature made it so much easier. He explained options clearly and answered all our questions. During our treatment he was kind and could make me smile and laugh during stressful moments. After my miscarriage he was so empathetic and caring. He is a wonderful doctor who truly cares about his patients.
The clinic [Piedmont Repro] is wonderful and the staff are caring and supportive. From business office to nurses to doctors they are great...We used a donor so there was a great deal of information given to us regarding what steps the donor was undergoing for egg retrieval...Lindsey was our donor egg coordinator. She was amazing. So compassionate and a wonderful communicator with us. She never made me feel like I was driving her crazy with my zillion questions. She explained everything in detail and shared in our emotional ups and downs. She was so helpful too as we chose our donor.
Age
37 - 39
Treated
2015 - 2017
Success with this Doc
Yes
Race
European
Income
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne met with us to discuss options for IVF. It was a difficult conversation and his caring nature made it so much easier. He explained options clearly and answered all our questions. During our treatment he was kind and could make me smile and laugh during stressful moments. After my miscarriage he was so empathetic and caring. He is a wonderful doctor who truly cares about his patients.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Write down any questions you have so you can remember them in the appointments
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
He is very warm and caring - wonderful bedside manner. He explained everything clearly and talked to me with concern and caring.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
We used a donor so there was a great deal of information given to us regarding what steps the donor was undergoing for egg retrieval. Our first try was a fresh transfer. Dr. Payne explained this was best to begin with. He explained statistics and our protocol in detail verbally and in writing. We used birth control, Lupron, estrogen and progesterone. We agreed to transfer one embryo. I was pregnant for almost 11 weeks. After my miscarriage Dr. Payne was so compassionate and encouraging that I was able to carry a baby. He did not push us to try again. When we were ready we tried again and it was a frozen transfer. Single embryo again. We did not use Lupron and progesterone was given by suppository- no injections. We now have a beautiful healthy baby boy.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Lindsey )
Lindsey was our donor egg coordinator. She was amazing. So compassionate and a wonderful communicator with us. She never made me feel like I was driving her crazy with my zillion questions. She explained everything in detail and shared in our emotional ups and downs. She was so helpful too as we chose our donor.
Describe your experience with Piedmont Reproductive Endocrinology Group.
The downside was that we had to drive to Greenville from N.C. for the transfer and the embryo creation. The clinic is wonderful and the staff are caring and supportive. From business office to nurses to doctors they are great. We did not have a great experience with our initial doctor but he has since retired.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
Until our last transfer we did not have insurance coverage so it was all out of pocket. They gave us a discount which we appreciated and helped us find most affordable meds possible. We spent $30000 so far.
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
I am petite so we all agreed it was best for my health to transfer one. He did offer us information on stats of single vs multiple and we were allowed to choose
10
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
31
Treated
2017
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Tubal Blockage
10
10
Dr. Payne and the nursing staff were very sensitive to my needs and we're always there for me when I had questions. They are like family...My experiences with Dr Payne were always pleasant. He treated me like a human and always made me feel like there was hope for me and my fiance to conceive. I trusted him completely and never doubted anything from him. If I had any questions or didn't understand something he gladly explained it in a way that I would understand. Dr Payne gave me a second chance and for that I will always be grateful.
The clinic [Piedmont Reproductive Endocrinology Group] is amazing. Everyone is so nice and the clinic is clean and pretty. Just be patient with them. You think you can go in and just get started on your cycle but everything takes time. They go over everything and make sure you understand all the fees and costs before you start...All the nurses at Preg were amazing. They showed compassion toward you and your needs...Egg retrieval and transfer was around $10000 and ultrasounds and extras were probably around $500
Age
31
Treated
2017
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IVF
Diagnosis
Tubal Blockage
10
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
My experiences with Dr Payne were always pleasant. He treated me like a human and always made me feel like there was hope for me and my fiance to conceive. I trusted him completely and never doubted anything from him. If I had any questions or didn't understand something he gladly explained it in a way that I would understand. Dr Payne gave me a second chance and for that I will always be grateful.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
You won't see him much but him and the nursing staff know what they are doing. Just be patient and trust in them
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne and the nursing staff were very sensitive to my needs and we're always there for me when I had questions. They are like family.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
During my IVF cycle I responded so well to the medicine that they had to keep lowering my dosage. I ended up getting ovarian hyperstimulation but that is probably due to it being my 2nd egg retreival. The doctor made the call on to freeze my embyos and to wait till the next cycle for the transfer. And I'm so glad he did. Not only did he save me money but he allowed for my body to heal some before transferring the embryos. I feel like if he hadn't done that then I would've had a failed transfer
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Stehpanie Biggerstaff)
All the nurses at Preg were amazing. They showed compassion toward you and your needs. They are like family and I will still stop by from time to time to show them my boys and to thank them for helping make us a family
Describe your experience with Piedmont Reproductive Endocrinology Group.
The clinic is amazing. Everyone is so nice and the clinic is clean and pretty. Just be patient with them. You think you can go in and just get started on your cycle but everything takes time. They go over everything and make sure you understand all the fees and costs before you start
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
Meds were around 3-$4000. Egg retrieval and transfer was around $10000 and ultrasounds and extras were probably around $500
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
My doctor did care about how many was transferred. He let us transfer 2 though because we had already had a failed invocell
10
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
36 - 37
Treated
2016 - 2017
Success with this Doc
No
Treatment
1 IUI
Diagnosis
PCOS
10
10
He [Dr. Payne] was honest that he felt my weight was a factor since nothing else seemed to be wrong. Instead of being in it for the money, he suggested I take some time off to work on my weight and try again... took time to explain everything from the very beginning as far as how everything would work and what my chances were to get pregnant with the cycles. He was very positive, and he even seemed surprised that I was not successful after going through my labs. He explained those as well. I really have no complaints about Dr. Payne. During the IUI, he was as gentle as he could be even though I have high tubes and it was not a pleasant experience for me. I do wish he could have been present for all of the visits when they would check for follicles. They were hard to find on my right side.
The clinic [Piedmont Reproductive Endocrinology Group] is wonderful, and I actually miss just seeing the people there since I've been taking a break to lose weight...She [nurse] would talk to me on the phone as long as I needed when I was upset over unsuccessful attempts, and she worked very hard during my follicle scans. My ovaries are hard to find, and there were times she would be sweating, worn out from trying to get a good look. She is a precious person!
Age
36 - 37
Treated
2016 - 2017
Success with this Doc
No
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
PCOS
10
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne took time to explain everything from the very beginning as far as how everything would work and what my chances were to get pregnant with the cycles. He was very positive, and he even seemed surprised that I was not successful after going through my labs. He explained those as well. I really have no complaints about Dr. Payne. During the IUI, he was as gentle as he could be even though I have high tubes and it was not a pleasant experience for me. I do wish he could have been present for all of the visits when they would check for follicles. They were hard to find on my right side.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
You will be looked after, but even though he is a good doctor, you may not get the results you want. It's not his fault. He does everything he can.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne was very caring and nurturing and he explained everything in a caring way. He always smiled and seemed to really care if we were successful. After several treatments that we thought would work, we did and IUI and it also did not work. He was honest that he felt my weight was a factor since nothing else seemed to be wrong. Instead of being in it for the money, he suggested I take some time off to work on my weight and try again. I have lost 17 lbs and still trying.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
Dr. Payne began by prescribing Clomid at the lowest dosage and moved up after a not so good ovulation cycle. Once he found the right dosage, we were told to do timed intercourse. He explained when to take the shots and I had follicle scans to insure I had enough follicles but not to many to have a safe attempt. After several cycles of Clomid, we changed to Letrazole and got great follicles and did the same timed intercourse. After three attempts with that, we went for an IUI. It was not successful. At that point, our funds were depleting, and he suggested trying to get some weigh off before trying again.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Stephanie)
I absolutely adore Stephanie (Biggerstaff I think her last name is). She would talk to me on the phone as long as I needed when I was upset over unsuccessful attempts, and she worked very hard during my follicle scans. My ovaries are hard to find, and there were times she would be sweating, worn out from trying to get a good look. She is a precious person!
Describe your experience with Piedmont Reproductive Endocrinology Group.
The clinic is wonderful, and I actually miss just seeing the people there since I've been taking a break to lose weight. I don't have fertility insurance, so my only problem is the cost or I would have done an IVF already. New patients will love them!
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
The consulation (I can't remember) I think it was about $975 for all of the work-up and tests. The shots were about $99 I think each month plus the cost of pills $25. The IUI was about $475. The follicle scans each month were between $100-200.
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
n/a
10
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
8
Age
30
Treated
2017
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
Male Factor
8
8
I was very appreciative of how compassionate and sensitive he [Dr. John Payne] was during my visit for this procedure...never made me rushed or intimidated to ask a question...was very personable and made you feel comfortable to be around. He took his time to explain various procedures and what our chances of conception would be. He was overall very caring and considerate of our feelings.
I liked how the nurses at the [Piedmont Reproductive Endocrinology] clinic in Spartanburg were always organized and ready to assist you. They made you feel very comfortable and were also friendly when talking with them. They helped me understand certain things that I had questions about as well...Overall, my husband and I probably spent close to $400 for our tests and procedures (which included a 2 semen analysis, blood tests, and a HCG test).
Age
30
Treated
2017
Success with this Doc
?
Race
Black or African-American
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
1st of 2 Docs
Treatment
Fertility Medications
Diagnosis
Male Factor
8
8
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
When I had my HCG procedure done, Dr.Payne was more than ready to address any concerns I had. He was very careful and gentle throughout the procedure. He explained every step he made. Afterwards, Dr.Payne helped me understand that I had no tubal blockage and carefully assured me that I could conceive. I was very appreciative of how compassionate and sensitive he was during my visit for this procedure.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Don’t be afraid to ask questions if there is something medically you don’t understand or comprehend. Dr. Payne never made me rushed or intimidated to ask a question.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr.Payne was very personable and made you feel comfortable to be around. He took his time to explain various procedures and what our chances of conception would be. He was overall very caring and considerate of our feelings.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
I don’t recall any at this time.
Describe your experience with the nursing staff.
I liked how the nurses at the clinic in Spartanburg were always organized and ready to assist you. They made you feel very comfortable and were also friendly when talking with them. They helped me understand certain things that I had questions about as well.
Describe your experience with Piedmont Reproductive Endocrinology Group.
The clinic’s strengths would be their organization, friendliness, concern, time management, thoroughness, and communication. I don’t have much to say about weaknesses. I don’t recall feeling negative about anything during my visits. I’d recommend new patients to this clinic for sure.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
Overall, my husband and I probably spent close to $400 for our tests and procedures (which included a 2 semen analysis, blood tests, and a HCG test).
8
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
33
Treated
2017
Success with this Doc
Yes
Treatment
3 IVF
Diagnosis
10
10
He [Dr. Payne] was very helpful, gave me the information needed and primarily, I ended up with a baby. Is hard to know how I would feel if I didn't have a baby, but I think that's what matters. He tried some things to help ensure the process would work, and it did.... [Eset Approach] Because I had already had three failures, we used two. If I were to try again, I would only use 1.... I went through a trial cycle where they tested my uterus in the transfer day
They [PREG] charged me and my husband for an initial consultation even though they did not really work with my husband because we already had frozen embryos. If I go back, I won't take him to the consultation.... Meghan is the most amazing nurse ever! I cannot say enough good things about her. She cared, understoid the difficulties, and helped me through the process. When I had some bleeding she did everything she could to help me and she encouraged me when I needed it.
Age
33
Treated
2017
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Engineer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IVF
Diagnosis
10
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
He was very helpful, gave me the information needed and primarily, I ended up with a baby. Is hard to know how I would feel if I didn't have a baby, but I think that's what matters. He tried some things to help ensure the process would work, and it did.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Don't give up hope.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
I feel like they really cared.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
I do not remember all the details but I went through a trial cycle where they tested my uterus in the transfer day to ensure that they could time it correctly. Then the next month, did it again but with two embryos!
Describe your experience with the nursing staff.
Meghan is the most amazing nurse ever! I cannot say enough good things about her. She cared, understoid the difficulties, and helped me through the process. When I had some bleeding she did everything she could to help me and she encouraged me when I needed it. I am at thankful for her. I did not feel like all the other nurses cared quite the same. I was told they would give me a few samples of medicine if needed, I ran out because my mother in law passed away and vecause of that I was busy and thus late ordering more, I called and was made to feel very bad for asking for a sample so I had to work out another solution on my own - although maybe it was hormones. That was very stressful to deal with when the doctor had told me they would help but I think the nurse just thought I was lazy which maybe was fair but I was having a tough time.
Describe your experience with Piedmont Reproductive Endocrinology Group.
They charged me and my husband for an initial consultation even though they did not really work with my husband because we already had frozen embryos. If I go back, I won't take him to the consultation.
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
Because I had already had three failures, we used two. If I were to try again, I would only use 1.
10
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
35 - 38
Treated
2014 - 2017
Success with this Doc
Yes
Treatment
1 IUI, 2 IVF
Diagnosis
Male Factor
10
10
Dr. Payne has a very warm bedside manner. He is very compassionate and caring....Dr. John Payne is a very caring and compassionate doctor. He wasn't the first doctor that I saw at the practice; I actually switched to him because I liked him better. He has an excellent bedside manner. He always took the time to answer any questions I had. He is also extremely knowledgeable about infertility. I would highly recommend him to anyone dealing with infertility.
I can't think of anything but positive to say about PREG! All members of the staff have been very helpful and caring. They usually returned my calls or emails quickly. And have options to help with the cost, like they have an infertility seminar that you can go to once a year and get a coupon for $250 off.... They all always schedule monitoring appointments for early in the morning, so by around 8:30. I don't love having to go to the doctor that early, but it was definitely worth it! Usually when I went for an appointment there was not very many other people waiting.
Age
35 - 38
Treated
2014 - 2017
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 2 IVF
Diagnosis
Male Factor
10
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. John Payne is a very caring and compassionate doctor. He wasn't the first doctor that I saw at the practice; I actually switched to him because I liked him better. He has an excellent bedside manner. He always took the time to answer any questions I had. He is also extremely knowledgeable about infertility. I would highly recommend him to anyone dealing with infertility.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
I guess I would say something that I think is good advice for dealing with any doctor, that you need to be your own advocate with your health care. Speak up for yourself and don't be afraid to ask any questions.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne has a very warm bedside manner. He is very compassionate and caring.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
I don't remember all the details of the cycles because my last full cycle was in 2014, but I do remember the medications used. I started out on birth control pills, then started injecting Lupron, then Gonal-F. And also estrogen patches and progesterone shots. And of course the hCG shot to trigger ovulation. I don't remember doses, but I always responded very well. For my frozen cycles I just did estrogen patches or pills and progesterone.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Stephanie Biggerstaff)
Stephanie Biggerstaff is the nurse at the Spartanburg office and the IVF coordinator. When I was doing my first IVF cycle in 2012 I only spoke with her on the phone because she was at the Greenville office at the time. When I was trying again in 2014 and 2017 she was the primary nurse at the Spartanburg office. She is truly amazing! She is so compassionate and empathetic. Takes the time to listen and give a hug when you need one. She truly goes the extra mile to make sure each patient receives the best care. I love nurse Stephanie so much that I bring my boys back to visit every so often. She made the infertility journey so much easier.
Describe your experience with Piedmont Reproductive Endocrinology Group.
I can't think of anything but positive to say about PREG! All members of the staff have been very helpful and caring. They usually returned my calls or emails quickly. And have options to help with the cost, like they have an infertility seminar that you can go to once a year and get a coupon for $250 off.
Describe your experience with your monitoring appointments at Piedmont Reproductive Endocrinology Group.
They all always schedule monitoring appointments for early in the morning, so by around 8:30. I don't love having to go to the doctor that early, but it was definitely worth it! Usually when I went for an appointment there was not very many other people waiting.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
I had insurance coverage for infertility for all but the last cycle. I don't remember exactly because it's been a while but I believe we paid about $2300 for a full cycle. I think they are $10,000 without insurance coverage. I think I paid about $1700 for the frozen cycles, although we had a low out of pocket max (3000 I think) so when we were trying for our 2nd child we ended up paying nothing for a full cycle, because had already done 2 frozen cycles that year. When we were trying for # 3 in 2017 we no longer had fertility coverage and paid $3100 for a frozen cycle.
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
Dr. Payne was fine with us transferring two embryos. He left the decision up to us whether we wanted to transfer 1 or 2. I don't think he would have supported transferring more. I feel like he explained the risks well of transferring multiple embryos.
10
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
36 - 37
Treated
2016 - 2017
Success with this Doc
?
Treatment
1 IVF
Diagnosis
10
10
Dr Payne was a wonderful doctor to work with. He was compassionate and thorough. He explained every procedure and what to expect. He understood any pain or discomfort and helped when needed. He worked with any personal insecurities.
The entire staff [at PREG] was wonderful,! One nurse I did have as little issue with. I passed out at home and then couldn't hold any fluids down after the retrieval. The nurse I spoke with didn't take care if calling in a script in a timely manner, and wasn't compassionate. I told her beforehand that I don't do well with anesthesia and wasn't taken seriously. Other than that, every nurse I came in contact with was phenomenal!! The ladies in the lab showed genuine concern and took the highest care with me, even though I'm prone to passing out from blood draws, they knew to lay me down and didn't take issue with it.
Age
36 - 37
Treated
2016 - 2017
Success with this Doc
?
Race
European
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
10
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr Payne was a wonderful doctor to work with. He was compassionate and thorough. He explained every procedure and what to expect. He understood any pain or discomfort and helped when needed. He worked with any personal insecurities.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
He was very personable. He related to us, rejoiced with us and gave us any hard information with understanding and Grace
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
The only struggle I had was from the anesthesia used for the retrieval. Everything else was fine. I don't remember all the specifics of medication used. I followed the outline as given.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group.
The entire staff was wonderful,! One nurse I did have as little issue with. I passed out at home and then couldn't hold any fluids down after the retrieval. The nurse I spoke with didn't take care if calling in a script in a timely manner, and wasn't compassionate. I told her beforehand that I don't do well with anesthesia and wasn't taken seriously. Other than that, every nurse I came in contact with was phenomenal!! The ladies in the lab showed genuine concern and took the highest care with me, even though I'm prone to passing out from blood draws, they knew to lay me down and didn't take issue with it.
Describe your experience with Piedmont Reproductive Endocrinology Group.
PREG twas a fabulous clinic to work with. They take time to talk with you prior to making a decision to use fertility treatments. They give you a cost estimate based on your insurance and then give you suggestions to help with cost reduction (applying for prescription assistance, etc). The front staff gets to know you by name so you are greeted when walking in the door. Everyone rejoices in your success with you and takes care of you when you hot road blocks.
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
Dr Payne was very insistent on only transferring one embryo the first time as she was the highest possiblequality for a frozen embryo. He wouldn't transfer a second embryo since this was my first cycle and he wanted to do what was the safest for me and my child.
What specific things went wrong at Piedmont Reproductive Endocrinology Group?
  • Failed to call in prescriptions to pharmacy
  • Failed to consider drug intolerance
10
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Columbia
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with John Payne at Piedmont Reproductive Endocrinology Group.

Verified

This patient has provided documentation of treatment at this clinic.

7
10
Age
26
Treated
2017
Success with this Doc
?
Treatment
3 IUI
Diagnosis
Anovulation, PCOS
7
10
I feel that Dr. Payne is very knowledgeable about my conditions and did explain the course of treatment for PCOS and anovulation. He allowed me to make my own decisions regarding how many times I could try a treatment while being realistic on the chances of it being successful. I did not care for the last time that we spoke him pushing IVF but he did explain everything and what to expect with the procedure itself. Of the times we spoke he was very kind and caring.
Stephanie [nurse at Piedmont Reproductive Endocrinology Group] was always very knowledgeable and helpful in answering any questions. She remembered little things about my personal life and made sure to make me feel comfortable at each appointment. She was also very encouraging which helped through the painful journey we were on...Strengths of the clinic include knowledge on all things infertility and treatments and personal care. The clinic is always kept very clean and appointments are easy to make. One weakness that comes to mind is the call back can sometimes take a little time. They generally return my calls by the end of the day but sometimes it can be the next day when I really need an answer.
Age
26
Treated
2017
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI
Diagnosis
Anovulation, PCOS
7
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
I feel that Dr. Payne is very knowledgeable about my conditions and did explain the course of treatment for PCOS and anovulation. He allowed me to make my own decisions regarding how many times I could try a treatment while being realistic on the chances of it being successful. I did not care for the last time that we spoke him pushing IVF but he did explain everything and what to expect with the procedure itself. Of the times we spoke he was very kind and caring.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Research treatments and their success rates. Dr. Payne does not explain success rates in as much detail as he does with IVF.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
The ladies in his office always knew my name and asked me personal questions regarding events in my life. I did not see Dr. Payne a lot but when I did he was very personable and I felt wanted to help me through the difficult journey of infertility.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
We started our journey with 5 medicated cycles with timed intercourse. My HSG showed bilateral clear tubes and husbands semen analysis was normal with only mild variation in shape. I did not ovulate on my own so the thought was to add follicle stimulation medication. We did one cycle of clomid with no follicles at CD 12 ultrasound and then switched to femara for five cycles. The femara produced one follicle each month which ranged from 20-25mm. A HCG trigger shot was added with each medicated cycle to induce ovulation and three days of intercourse was suggested after administration of trigger shot. We did not conceive on any of the medicated cycles with timed intercourse. Dr. Payne suggested to try a more invasive procedure since the medicated cycles with timed intercourse seemed to not be enough so we tried IUI. The IUI was with femara and the HCG trigger. I produced one 20-25 follicle each cycle and we trigged with the IUI to follow 24 hours later. My husbands semen counts were between 15-23 million each procedure. We were unsuccessful with the IUI procedures. No explanation could be given and Dr. Payne suggested that we move on to an even more invasive procedure such as IVF as the chance for success after any three consecutive treatments is 30%. So here we are.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Stephanie Biggerstaff)
Stephanie was always very knowledgeable and helpful in answering any questions. She remembered little things about my personal life and made sure to make me feel comfortable at each appointment. She was also very encouraging which helped through the painful journey we were on.
Describe your experience with Piedmont Reproductive Endocrinology Group.
Strengths of the clinic include knowledge on all things infertility and treatments and personal care. The clinic is always kept very clean and appointments are easy to make. One weakness that comes to mind is the call back can sometimes take a little time. They generally return my calls by the end of the day but sometimes it can be the next day when I really need an answer.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
Follicle scans were $86 per scan. Lab draws were $45. Semen analysis was $250. IUI procedure was $250.
What specific things went wrong at Piedmont Reproductive Endocrinology Group?
  • Failed to call in prescriptions to pharmacy
7
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with John Payne at Piedmont Reproductive Endocrinology Group.

Verified

This patient has provided documentation of treatment at this clinic.

8
9
Age
26 - 27
Treated
2016 - 2017
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
8
9
He always included me in the plan of care and gave me options to choose from for future cycles! Always answered questions fully and was very knowledgeable answering my questions! Great bedside manners! Dr Payne would sometimes seem rushed when meeting with him, however he was the only doctor at the Spartanburg office and if ever you had further questions after getting home you could always call the office and questions would be answered immediately!
Not a long wait in waiting room [Piedmont Reproductive] never no more than 20 minutes Clean, friendly, and enjoyable atmosphere Convenient locations Convenient appointment times No negative comments at all...The office would work with you with payments but would not perform procedures until paid in full which would sometimes delay cycles and treatment!..Stephanie is always so kind and always has a smile on her face! She is there to listen, answer questions, calls back to answer questions or lab results in a timely manner, and is a shoulder to cry on through all the disappointments and failures!
Age
26 - 27
Treated
2016 - 2017
Success with this Doc
No
Race
Other
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
8
9
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
He always included me in the plan of care and gave me options to choose from for future cycles! Always answered questions fully and was very knowledgeable answering my questions! Great bedside manners! Dr Payne would sometimes seem rushed when meeting with him, however he was the only doctor at the Spartanburg office and if ever you had further questions after getting home you could always call the office and questions would be answered immediately!
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Do not give up no matter how long the process is or how many failures you have to go through!
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr Payne was always caring and concerned! Never once did he lose hope and faith that one day I will get pregnant and have a healthy pregnancy! He always gave me options to choose from instead of deciding for me and he included me in my plan of care!
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
For the 3 IUI procedures, I was taking Femara and gonal-f along with a trigger shot! I was not ovulating or producing eggs of great quality and these medications helped that process! For my IVF egg retrieval I was on an antagonist protocol! This worked very well as 19 eggs were retrieved, 16 were mature, 12 fertilized, and 5 made it to day 5 blasts! We were able to do a fresh transfer of 1 Embryo but this cycled failed as well! My first frozen Embryo transfer I was stimulated with estrace, medrol, and progesterone! We plan on transferring only one Embryo!
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Stephanie Biggerstaff )
Stephanie is always so kind and always has a smile on her face! She is there to listen, answer questions, calls back to answer questions or lab results in a timely manner, and is a shoulder to cry on through all the disappointments and failures! She is truely the sweetest person ever! She is a great person to communicate with through this journey! She has touched so many lives and families in ways she will never understand! Truely amazing!
Describe your experience with Piedmont Reproductive Endocrinology Group.
Not a long wait in waiting room never no more than 20 minutes Clean, friendly, and enjoyable atmosphere Convenient locations Convenient appointment times No negative comments at all
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
the costs of these procedures are extremely expensive however I don't think it's in relation to the office or physician! I feel like, in general, all infertility treatments are extremely expensive! The office would work with you with payments but would not perform procedures until paid in full which would sometimes delay cycles and treatment!
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
I am a person who is scared of carrying multiples such as twins or triplets because I am a labor and delivery nurse and understand and know the risks of carrying multiples! Dr Payne is very adiment on only transferring just one Embryo for this simple reason! I love that about his plan of care for patients!
8
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
25 - 30
Treated
2012 - 2017
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, Male Factor, PCOS
10
10
Dr. Payne was extremely compassionate. He made sure we understood our options and what we could expect. He gave us his thoughts and suggestions but allowed us to make the ultimate the decision. During our retrieval and transfers he was exceptional and explained everything that was happening as it happened.... When doing IVF we planned for a fresh transfer if possible but knew that we may possibly have to freeze (due to PCOS).
We never waited long for any appointments or procedures as they [PREG] ran on time the majority of the time. I always received calls back in a timely manner. All staff members that I interacted with were pleasant and friendly. The staff did a great job of explaining everything they were doing and making me feel comfortable.... Stephanie was fantastic to work with. She was responsive to calls and emails and worked to ensure that I had everything I needed.
Age
25 - 30
Treated
2012 - 2017
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, Male Factor, PCOS
10
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne was compassionate and friendly. He made sure we understood the process and all potential risks. During all interactions with him he had fantastic bedside manner. He walked us through the retrieval and transfers step-by-step and interacted with us prior to and after each procedure.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
You won't always see Dr. Payne at each appointment but when you do see him you will be pleased with the interactions. Ask as many questions as you feel you need to because he won't hesitate to answer and won't make you feel like you're being rushed.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne was extremely compassionate. He made sure we understood our options and what we could expect. He gave us his thoughts and suggestions but allowed us to make the ultimate the decision. During our retrieval and transfers he was exceptional and explained everything that was happening as it happened. HIs staff was friendly and responsive to any and all questions I had during the entire process. I never felt brushed off and I felt like my questions were answered timely and fully
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
When doing IVF we planned for a fresh transfer if possible but knew that we may possibly have to freeze (due to PCOS). After the stimulation protocol I developed slight hyper-stimulation so Dr. Payne suggested freezing all embryos so that my body could be better prepared for the transfer. Medications included: Leuprolide Acetate, Lose Dose HCG, Cetrotide, Gonal-F, HCG, Progesterone injections, Medrol, estrogen
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Stephanie Biggerstaff)
Stephanie was fantastic to work with. She was responsive to calls and emails and worked to ensure that I had everything I needed. She worked with my insurance company on getting my medications timely and explained everything that I needed to do and what I could expect.
Describe your experience with Piedmont Reproductive Endocrinology Group.
We never waited long for any appointments or procedures as they ran on time the majority of the time. I always received calls back in a timely manner. All staff members that I interacted with were pleasant and friendly. The staff did a great job of explaining everything they were doing and making me feel comfortable.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
Less than $10,000 due to insurance coverage (this included out of pocket costs, deductible, and medications)
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
The doctor suggested eSET for our first transfer. When that failed he did suggest eSET for our 2nd transfer as well (in addition to an endometrial scratching) but did tell us we could transfer 2 if that's what we chose.
10
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with John Payne at Piedmont Reproductive Endocrinology Group.

7
10
Age
27 - 28
Treated
2016 - 2017
Success with this Doc
No
Treatment
1 IUI, 1 IVF
Diagnosis
Anovulation, Male Factor, PCOS
7
10
Dr. Payne genuinely cares for his patients however, like any medical professional it is their job and sometimes that is evident as they base everything on statistics and often only gives very "GRAY" answers as nothing is very black and white in relation to answers you receive... I did Femara and Clomid for several cycles that failed. I then did Clomid plus Gonal F for a couple cycles and ultimately had one failed IUI cycle. We then decided to move forward with IVF (as Dr Payne also suggested) and I was on the antagonist protocol where birth control was taken then Gonal F and low dose HCG and Cetrotide was added in. I had retrieval and transfer. However, it failed with transferring two perfect quality embryos.
The clinic [Piedmont Reproductive Endocrinology Group] overall is a very organized well ran practice. This practice does strive to meet the standards of ASRM and to provide patients with a pregnancy the quickest and cheapest route. They are willing to help with finances occasionally if able! I like this practice a lot.
Age
27 - 28
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
Anovulation, Male Factor, PCOS
7
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne is a great reproductive endocrinologist. Although I have not yet achieved the ultimate goal being pregnancy, he does genuinely care for his patients and want the best for us. I do wish I saw him more in the office as I go to a satellite campus and it is primarily ran by the nurses(which are amazing), but it's more trusting to see your physician more often. He is ultimately a good MD.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
He moves fast! So if you can't comprehend as fast as he is relaying information to you, ask him to repeat things. Also, don't hesitate to ask for further details about things he may share in relation to statistics.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne genuinely cares for his patients however, like any medical professional it is their job and sometimes that is evident as they base everything on statistics and often only gives very "GRAY" answers as nothing is very black and white in relation to answers you receive.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
I did Femara and Clomid for several cycles that failed. I then did Clomid plus Gonal F for a couple cycles and ultimately had one failed IUI cycle. We then decided to move forward with IVF (as Dr Payne also suggested) and I was on the antagonist protocol where birth control was taken then Gonal F and low dose HCG and Cetrotide was added in. I had retrieval and transfer. However, it failed with transferring two perfect quality embryos.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Stephanie Biggerstaff)
Stephanie is amazing! Literally, she is heaven sent in the field of infertility medicine. She is very compassionate. You never feel rushed. She always answers your questions. She laughs with you and cries with you. She is such a blessing.
Describe your experience with Piedmont Reproductive Endocrinology Group.
The clinic overall is a very organized well ran practice. This practice does strive to meet the standards of ASRM and to provide patients with a pregnancy the quickest and cheapest route. They are willing to help with finances occasionally if able! I like this practice a lot.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
The Femara and Clomid was not that expensive. However, the gonal F is very expensive around 1000 per cycle it is used for stims during TI and IUI. During IVF, the expenses end up being around 10-20K for a normal cycle. Other test like genetic testing, etc are additional cost of around 4-5K. Infertility is not cheap. It is definitely a financial burden for all families undergoing this treatment.
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
He strongly recommends eSET if you have good quality embryos and are less than 35. However, I went with my gut understanding the risk with potential multiples....and as mentioned previously, transferred two perfect embryos and i am <35 and it did not result in a pregnancy.
7
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with John Payne at Piedmont Reproductive Endocrinology Group.

1
1
Age
36 - 37
Treated
2015 - 2016
Success with this Doc
No
Treatment
15 IUI, 2 IVF, Donor Eggs
Diagnosis
Recurrent Pregnancy Loss, Unexplained
1
1
Dr. Payne took us through a lot of diagnostics, but did not identify that my wife has the MTHFR gene. We did several IUI cycles with him, and we had to do an I&C with him as well. Those were all completed with proficiency, to be sure, but didn't result in a pregnancy.... Dr. Payne explained the rationale and treatment plan to us in detail when we first met with him. We started off with a not-so-great feeling once we were informed that the treatment plan would not be personalized to our needs and that we would follow a predetermined treatment plan that they use for every patient.
PREG utilizes a formulaic approach to all fertility treatment patients. There is no personalized care, rather they take every patient through what is basically a flow chart of treatment. We did not feel a personal touch in any way from this clinic, and the bedside manner was missing completely. There was no discussion or concern about my wife's mental state whatsoever.... Strengths would include a large network of clinics that share information, well-qualified doctors and an office with a nice atmosphere.
Age
36 - 37
Treated
2015 - 2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
15 IUI, 2 IVF, Donor Eggs
Diagnosis
Recurrent Pregnancy Loss, Unexplained
1
1
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne explained the rationale and treatment plan to us in detail when we first met with him. We started off with a not-so-great feeling once we were informed that the treatment plan would not be personalized to our needs and that we would follow a predetermined treatment plan that they use for every patient. We worked with PREG for about a year before we had had enough and sought out another clinic. Dr. Payne communicates well, and is kind to his patients. However, we just didn't feel like any of our treatment was personalized to our situation, and when we expressed our desire to take a different approach we felt that we weren't heard by Dr. Payne.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
I would advise you to seek out a different clinic and a different Doctor. Dr. Payne has clearly had some success, but the clinic's overall philosophy does not include an individualized treatment plan for its patients.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
PREG utilizes a formulaic approach to all fertility treatment patients. There is no personalized care, rather they take every patient through what is basically a flow chart of treatment. We did not feel a personal touch in any way from this clinic, and the bedside manner was missing completely. There was no discussion or concern about my wife's mental state whatsoever. On top of our poor experience with the doctors themselves and their treatment plans, none of the treatments resulted in a pregnancy.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
Dr. Payne took us through a lot of diagnostics, but did not identify that my wife has the MTHFR gene. We did several IUI cycles with him, and we had to do an I&C with him as well. Those were all completed with proficiency, to be sure, but didn't result in a pregnancy.
Describe your experience with the nursing staff.
Depending on the nurse that was assisting us that day, we had mixed feelings. Some of the nurses were very compassionate and gave us personal attention. Others were very business like and just wanted to get you in and out.
Describe your experience with Piedmont Reproductive Endocrinology Group.
Strengths would include a large network of clinics that share information, well-qualified doctors and an office with a nice atmosphere. Weaknesses include their overall approach to treatment - which is to say, it is not personalized at all to the patient. Every patient that comes in follows the same basic treatment plan. In our experience, that plan is not very exhaustive and ignores information gained via diagnostics that could point to the actual issue. Whatever that issue is, you're going to go through the same treatment plan as everyone else.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
I don't remember the specifics, but in general the IUI's were pretty affordable. Less than $1,000 per cycle.
What specific things went wrong at Piedmont Reproductive Endocrinology Group?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
1
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
25 - 26
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Anovulation, Male Factor, PCOS, Other
10
10
Dr. Payne was very upfront from the beginning of the experience. I am overweight and he let me know that, no, I didn't have to lose weight, but if I did, it would be healthier. I never felt pressured to lose weight or that he wouldn't perform the procedure. When he learned my husband was a large part of the problem, he did everything he could to make sure we understood his condition. He was born without his vas defrens, meaning that he had no pathway for the sperm to get out. There were multiple semen analyses done in order to make sure there were no unnecessary procedures done. He took extra care to explain what would happen with the procedure my husband had to remove the sperm because it was my husband's first surgery and he was nervous.
Alma is the front desk coordinator [at PREG] and she will be your main point of contact. Make friends with her. The clinic is always clean and had very relaxing music playing, usually something along the lines of light rock. There are several things that they do throughout the year, such as Christmas wishes, where you can bring a wish written and put into a clear ornament and it will hang on their Christmas tree for good luck. They are very inclusive. All around the office there are pictures and thank-you cards from successful patients and their new bundles of joy.
Age
25 - 26
Treated
2015 - 2016
Success with this Doc
Yes
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Anovulation, Male Factor, PCOS, Other
10
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne was very upfront from the beginning of the experience. I am overweight and he let me know that, no, I didn't have to lose weight, but if I did, it would be healthier. I never felt pressured to lose weight or that he wouldn't perform the procedure. When he learned my husband was a large part of the problem, he did everything he could to make sure we understood his condition. He was born without his vas defrens, meaning that he had no pathway for the sperm to get out. There were multiple semen analyses done in order to make sure there were no unnecessary procedures done. He took extra care to explain what would happen with the procedure my husband had to remove the sperm because it was my husband's first surgery and he was nervous. He also had nurses come to the waiting room to inform me of how things were going. The only thing I was not 100% satisfied with was that, though we did have an absolutely amazing experience and would choose him every time, he always felt a bit rushed. Im not sure if that was just his peraonality, always going, or if the facility had multiple patients scheduled around a certain time, but he always seemed to give us all the information we needed and asked for in a quick manner. Now don't mistake that as he didn't stay if we needed him. If we had additional questions, he stayed and answered them. It didn't appear to bother him, he never seemed unhappy to have to stay longer with us, and he never sent someone else in to answer our questions. He was just constantly moving with purpose.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Come in with a list of questions and a pen. This is for any doctor you see at PREG but especially Payne. He answers your questions quickly and moves on to the next topic so if you have a list of questions when you go in, you can make sure those questions are answered (write what he says next to the question for easy reference!) And you can also wrote down other questions that arise while he is talking if you don't want to interrupt him and go back to those questions at the end. Basically just make sure anything you wanted to know, you have written down.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
I had previously seen another doctor at PREG as well as an RE in another location close by. With the first doctor at PREG (Dr. Nichols), I was slightly younger and my husband (who at the time was my boyfriend) worked 12-hour shifts 7am-7pm so most of the time, he was unable to accompany me. Though he and I had been together for 4-5 years, I felt as though I wasn't taken seriously by Dr. Nichols. He would not discuss anythi mg with me without my partner present and constantly stated we would talk more when my partner was able to be there. I felt patronized. With the second doctor at a different facility, I met with him only once before he called me over the weekend to inform me, in his exact words, that I was "too fat to get pregnant naturally" and that if I were willing to go on the program he and his wife were on, he would consider IVF for me. Dr. Payne was different. I went back to PREG and stated I wanted to be seen by any doctor other than Nichols, and they obliged. Dr. Payne took the time to get to know my husband and I together and separate since we had to go for different thimgs throughout the procedure. He was also frank with us when we asked about our chances, how everything could go, what his plan was, etc. He was an open book and even though he told us realistically our chances, he remained optimistic that we would be pregnant successfully. When we saw our first heartbeat, there were two and he told us that though it was exciting, there was still a chance of an early miscarriage for one or both. We did end up losing one of the twins and he comforted us but took great care in making sure the one we did have was healthy and stable to the best of his ability.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
I don't remember specifics. I know I was on birth control for a few weeks to trick my body into having a period (they are extremely irregular-- I could have one every month or not have one for 2 years). Once I had my period, I began injections for egg retrieval and growth. I then took estrogen, estrace, and progesterone to keep the embryo happy in my uterus. Without specifics, I remember taking lupron, gonal-f, the estrogen and estrace, progesterone-in-oil, and some other pills throughout the cycle.
Describe your experience with the nursing staff.
The nurses were absolutely amazing. They knew us by name and we felt more like a family. They always included both me and my husband in everything that was discussed, they allowed us to be together if one of us was uncomfortable, they laughed with us... They were amazing during this time!
Describe your experience with Piedmont Reproductive Endocrinology Group.
Alma is the front desk coordinator and she will be your main point of contact. Make friends with her. The clinic is always clean and had very relaxing music playing, usually something along the lines of light rock. There are several things that they do throughout the year, such as Christmas wishes, where you can bring a wish written and put into a clear ornament and it will hang on their Christmas tree for good luck. They are very inclusive. All around the office there are pictures and thank-you cards from successful patients and their new bundles of joy. Make sure you make them one. The one weakness that we ever experienced, we made well-known to the clinic and they handled the situation. We were in the beginnijng stages and were discussing treatment options with one of the nurses and she said something along the lines Of, "you should take mijne for a day. You wouldn't want to be here and sure wouldn't want twins." I left in tears and my husband was furious because she was working in an office where literally EVERYBODY's point there was to get pregnant, and she made snide comments about her own child and how we wouldn't want one after that. We brought it to the attention of the staff and though she is no longer employed, that comment sticks with me.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
My insurance covered a good bit thankfully, but that isn't always the case. We paid out-Of-pocket for our medications (about 4500) as well as for each ultrasound (usually between 150-300). We also paid a portion of the actual cost which totaled about 7000 after insurance. We had financing to cover this.
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
We were warned that multiple embryo transfer could lead to a higher chance of multiples and were told that having a multiple pregnancy was more risky, but ultimately it was our decision and we went through with transferring two embryos.
10
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
38
Treated
2014
Success with this Doc
12 Eggs Frozen
Treatment
1 Egg Freezing (cancer)
Diagnosis
Cancer
10
10
Dr. Payne is very knowledgeable about cancer and how his treatments may have affected me. He was cautious about the amount of treatment (injections) he was giving me. I could see that he was very concerned. Even when I had to see another doctor once because he was out of the office, he made sure that I would be comfortable with the doctor and he checked to see how things went when he returned. I'm praying Dr. Payne will still be available when I move forward with having a baby. I can't think of one weakness to share about Dr. Payne. Just an overall great doctor!
The nursing staff [at Piedmont Reproductive Endocrinology Group] was really good. Everyone from the receptionist to the lady who drew my blood to the lady who did all my paperwork. I was always greeted with a smile and they always asked how I was feeling. They even listened to me rant and rave about my newly diagnosed cancer situation. I felt very comfortable with the nursing staff, nurse, and care coordinator.
Age
38
Treated
2014
Success with this Doc
12 Eggs Frozen
Race
Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing (cancer)
Diagnosis
Cancer
10
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne is very knowledgeable about cancer and how his treatments may have affected me. He was cautious about the amount of treatment (injections) he was giving me. I could see that he was very concerned. Even when I had to see another doctor once because he was out of the office, he made sure that I would be comfortable with the doctor and he checked to see how things went when he returned. I'm praying Dr. Payne will still be available when I move forward with having a baby. I can't think of one weakness to share about Dr. Payne. Just an overall great doctor!
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Be prepared to be pampered and have a doctor that actually listens and addresses your concerns.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne took the time to understand my personal situation. He knew how important egg retrieval was to me and he treated the situation with care. He took the time to research and understand the treatment I was about to undergo for breast cancer treatment. He even called to check and see how things were going. I couldn't ask for more.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
I don't remember all of the strategies, but I can say that he made sure the treatments were of minimal affect on the breast cancer situation. He made sure he did not give me anything that would have made things much worse. He even contacted my doctor to make sure his treatment strategies would be suitable.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Lindsay Thomason)
The nursing staff was really good. Everyone from the receptionist to the lady who drew my blood to the lady who did all my paperwork. I was always greeted with a smile and they always asked how I was feeling. They even listened to me rant and rave about my newly diagnosed cancer situation. I felt very comfortable with the nursing staff, nurse, and care coordinator.
Describe your experience with Piedmont Reproductive Endocrinology Group.
Strengths - Very personable staff. Office temperature is nice (not freezing). Never overlycrowded when I went at my appointment time. They always call and give results or further instructions when necessary. Weakness - I still can't think of a weakness.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
$11,000
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
N/A
10
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with John Payne at Piedmont Reproductive Endocrinology Group.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
37
Treated
2013
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF
Diagnosis
Male Factor
10
10
Dr. Payne took time to get to know our history...Dr. Payne helped us navigate the changes that had occurred. He was sensitive to our nerves of doing the process again. His words were accurate, yet compassionate and understanding. During the embryo transfer process I was anxious to tears. He was slow to begin and very calming. He told us to trust the process. He encouraged us to only transfer 2 embryos and freeze the remaining embryo.
They [Piedmont Repro] worked around my work schedule and were able to see me 1st thing in the morning for all blood work and monitoring. I never had to wait longer than 5 min....Friendly, clean, timely. Very organized. Compassionate. Happy to answer any questions. If they don't know they will find someone who does. I've been to the new Asheville office and it is very nice. Much better facility than original location. The Greenville office is also very friendly and very organized.
Age
37
Treated
2013
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 2 IVF
Diagnosis
Male Factor
10
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne took time to get to know our history. We had previously had a successful IVF in 2005 in a different state. Dr. Payne helped us navigate the changes that had occurred. He was sensitive to our nerves of doing the process again. His words were accurate, yet compassionate and understanding. During the embryo transfer process I was anxious to tears. He was slow to begin and very calming. He told us to trust the process. He encouraged us to only transfer 2 embryos and freeze the remaining embryo. He was honest about the possibility of multiples and honest about the dangers of multiples as well.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Ask questions. He is happy to answer. He uses your questions as a guide to what to explain.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne was thorough and thoughtful. We were familiar with the IVF process from our first child, but it had been 7 years since then. Dr. Payne took time to explain how the process had improved and what to expect.
Describe your experience with the nursing staff.
I was going to a satellite office in Asheville, NC, so there was only 1 nurse staffed there and she was a midwife. She was excellent. Got to know me very well.
Describe your experience with Piedmont Reproductive Endocrinology Group.
Friendly, clean, timely. Very organized. Compassionate. Happy to answer any questions. If they don't know they will find someone who does. I've been to the new Asheville office and it is very nice. Much better facility than original location. The Greenville office is also very friendly and very organized.
Describe your experience with your monitoring appointments at Piedmont Reproductive Endocrinology Group.
The Asheville office was super convenient. They worked around my work schedule and were able to see me 1st thing in the morning for all blood work and monitoring. I never had to wait longer than 5 min.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
About $15,000
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
Dr. Payne chose to transfer 2 embryos because that is what we had transferred the first time and we had a successful single birth. He didn't want to change too much for what we had done before because it worked. I wanted all 3 embryos at first because I wanted the best possible results. Dr. Payne was very thorough in explaining the pros/cons of multiple embryo transfers and we decided together to only transfer 2 and freeze one.
10
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
30 - 31
Treated
2011 - 2012
Success with this Doc
Yes
Treatment
2 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss
10
10
Dr Payne realized that my problem was a late ovulation. ... I was ovulating after day 22, so my cycles were extremely long. ... So, Dr Payne gave me a recipe of different medications to make my eggs more healthy and actually ovulate on time. ... He was always very understanding with my 5 miscarriages. He realized every loss mattered. ... He was also very gentle and understanding when the news was not good.
PREG is a wonderful clinic. I always felt comfortable and welcome. I never waited long, and my test results were always prompt. ... They treated me like I was their only patient and were always extremely compassionate. ... Nurse Carolyn was actually even better than Dr Payne. She called me very often and knew my cycle better than I did! ... I was ovulating after day 22, so my cycles were extremely long. ... So, Dr Payne gave me a recipe of different medications to make my eggs more healthy and actually ovulate on time. It worked! I ovulated on Day 15!
Age
30 - 31
Treated
2011 - 2012
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss
10
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr Payne realized that my problem was a late ovulation. I did suffer one of my 5 miscarriages under his treatment, but he changed up my medicine and I ovulated sooner, resulting in my precious son! I am forever grateful to Dr Payne for listening to my intuition and hearing me out on how my body was responding to the medications. He was also very gentle and understanding when the news was not good. I will never forget sitting at my desk when he personally called to tell me I would soon be losing the baby. And I also remember the joyous day when he was certain I was having twins, but a scan revealed it was only one baby!
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Go see Dr Payne! Don't wait!
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr Payne was wonderful! I can't say enough positive things about him. He was always very understanding with my 5 miscarriages. He realized every loss mattered. Every baby we lost was prayed for, wanted, and loved. Most OBYN's did not show sympathy, but Dr Payne always did.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
I was ovulating after day 22, so my cycles were extremely long. I would get pregnant, but the pregnancy did not last, as my eggs were not viable. So, Dr Payne gave me a recipe of different medications to make my eggs more healthy and actually ovulate on time. It worked! I ovulated on Day 15!
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Carolyn)
Nurse Carolyn was actually even better than Dr Payne. She called me very often and knew my cycle better than I did!
Describe your experience with Piedmont Reproductive Endocrinology Group.
PREG is a wonderful clinic. I always felt comfortable and welcome. I never waited long, and my test results were always prompt. I have nothing negative to say about the clinic. They treated me like I was their only patient and were always extremely compassionate.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
I really do not remember my costs. I would say about $5-10K.
10
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
7
9
Age
30
Treated
2019
Success with this Doc
?
Treatment
10 Fertility Medications
Diagnosis
PCOS
7
9
Dr Payne speaks too quickly. I would like to see him slow it down. When you are getting news that is new to you and you’re trying to process/understand, the dr needs to slow it all down. Sometimes I felt I couldn’t get a word in or had to have him explain multiple times.... Started with TI and femara. Then moved to femara and ovidrel. Now with femara, ovidrel and gonal f. Adjusting dosages as going through. Playing with the medicine to find what works.
I have really liked everyone I have come into contact with here [PREG]. From the nurses to the phlebotomist to the drs. Most of them show the compassion that’s needed in this field and under this stress. I would make sure the ask more questions if you need financial assistance at the financial meeting as I needed some follow up on that.... Blood work was run twice in the same week that didn’t need to be run. They ate the cost for us but I had already paid both bills so it was still a frustrating experience
Age
30
Treated
2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
10 Fertility Medications
Diagnosis
PCOS
7
9
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr Payne speaks too quickly. I would like to see him slow it down. When you are getting news that is new to you and you’re trying to process/understand, the dr needs to slow it all down. Sometimes I felt I couldn’t get a word in or had to have him explain multiple times.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Make sure you understand what he is saying and if you don’t, make him explain it again.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr Payne tried to get everything out for us with a decent bedside manner. He spoke quite fast at times which I assume is because he does the same speech all the time. But for us it was the first which is why I don’t agree I was 100% treated like a human.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
Started with TI and femara. Then moved to femara and ovidrel. Now with femara, ovidrel and gonal f. Adjusting dosages as going through. Playing with the medicine to find what works.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Kristina)
Love Kristina. She’s available via email or phone and always gets back to me in a timely manner. She explains things to me if I need her to and shows compassion when I am frustrated with the process.
Describe your experience with Piedmont Reproductive Endocrinology Group.
I have really liked everyone I have come into contact with here. From the nurses to the phlebotomist to the drs. Most of them show the compassion that’s needed in this field and under this stress. I would make sure the ask more questions if you need financial assistance at the financial meeting as I needed some follow up on that.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
So far we are averaging between $300 to $800 a month in costs. This can still go up.
What specific things went wrong at Piedmont Reproductive Endocrinology Group?
  • Failed to order appropriate test
  • Provided conflicting information
7
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
9
Age
28 - 32
Treated
2015 - 2019
Success with this Doc
?
Treatment
5 IUI
Diagnosis
PCOS
9
9
We appreciate Dr. Payne and his treatment. This is our second round of treatments with him....I do wish we had the opportunity to talk to him more. We have mainly seen the nurses this time.... For our daughter we did 2 months of Femara and then switched to Clomid and Gonal-F which was successful. This time we started with Clomid and Gonal-F. We have had several months of timed intercourse, 5 IUI treatments, and several months of cysts.
This clinic [PREG] is amazing and we recommend it to anyone who asks our opinion. We love the front office staff, the lab tech, nurses, nurse practitioner, doctors, everyone! The staff at this clinic makes us feel welcome and comfortable.... Stephanie is an amazing nurse who is really kind and loving. She explains herself thoroughly and gets truly involved with her patients. For our first daughter she was the only nurse who worked there
Age
28 - 32
Treated
2015 - 2019
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
5 IUI
Diagnosis
PCOS
9
9
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
We appreciate Dr. Payne and his treatment. This is our second round of treatments with him. We hope and pray it results in pregnancy and Payne is thinking of ways to get there. I do wish we had the opportunity to talk to him more. We have mainly seen the nurses this time.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
He talks really fast!
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne talks fast but helps to explain the process and makes you fully aware of all options.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
For our daughter we did 2 months of Femara and then switched to Clomid and Gonal-F which was successful. This time we started with Clomid and Gonal-F. We have had several months of timed intercourse, 5 IUI treatments, and several months of cysts.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Stephanie Biggerstaff)
Stephanie is an amazing nurse who is really kind and loving. She explains herself thoroughly and gets truly involved with her patients. For our first daughter she was the only nurse who worked there so we choose her for our second (we honestly love all of the nurses). Stephanie emails, calls, and has even cried with us!
Describe your experience with Piedmont Reproductive Endocrinology Group.
This clinic is amazing and we recommend it to anyone who asks our opinion. We love the front office staff, the lab tech, nurses, nurse practitioner, doctors, everyone! The staff at this clinic makes us feel welcome and comfortable.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
I paid for labs, appointments, medicines, and tests.
What specific things went wrong at Piedmont Reproductive Endocrinology Group?
  • Lost appointments
9
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
7
Age
28 - 30
Treated
2017 - 2019
Success with this Doc
?
Treatment
3 IUI, 1 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Male Factor, Unexplained
8
7
He’s [Dr. John Payne] very down to earth and genuinely wants to give a patient the best care he can given the situation. With my first transfer, he told us that we may have a miscarriage because the embryos didn’t look as good as they would have liked. When we did lose the heartbeat he told us that it wasn’t our fault and there could have been a number of reasons why we had a miscarriage.
They [PREG- Greenville] sent us a bill for over a thousand dollars and I had no idea what it was for and had a hard time trying to get it taken care of. Finally got it squared away. Then we go to our frozen transfer appointment thinking we had to pay $3100 but thankfully the coordinator had found mistakes and the clinic had actually owed us $3172.... Wait time is ridiculous even if you arrive early for an appointment. Especially when I live 40 or more minutes away and have to wait 30-45 minutes before I’m even called back. I know everyone likes to ask a lot of questions and try to get as much out of their appointment as possible, but maybe they need to have a better schedule.
Age
28 - 30
Treated
2017 - 2019
Success with this Doc
?
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Male Factor, Unexplained
8
7
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
He’s very down to earth and genuinely wants to give a patient the best care he can given the situation. With my first transfer, he told us that we may have a miscarriage because the embryos didn’t look as good as they would have liked. When we did lose the heartbeat he told us that it wasn’t our fault and there could have been a number of reasons why we had a miscarriage.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Even though everything about infertility is expensive, Dr. Payne is very down to earth and will try to help and explain everything so you understand what all is going on. He will try to help the self pay patients as much as possible.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
I didn’t feel rushed through anything when I first started going since I hadn’t learned a lot about infertility treatments yet.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
Normal ivf protocol with someone with diminished ovarian reserve and having to use a donor due to my husband’s infertility.
Describe your experience with the nursing staff.
The Spartanburg office nurses are amazing. A couple at the Greenville office are good. I prefer the Spartanburg ladies. Ms. Jackie that would always draw my blood is the best and super nice.
Describe your experience with Piedmont Reproductive Endocrinology Group.
Wait time is ridiculous even if you arrive early for an appointment. Especially when I live 40 or more minutes away and have to wait 30-45 minutes before I’m even called back. I know everyone likes to ask a lot of questions and try to get as much out of their appointment as possible, but maybe they need to have a better schedule.
Describe your experience with your monitoring appointments at Piedmont Reproductive Endocrinology Group.
Some were quick others I had to wait and was late to my job.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
Too much. Probably over $20000
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
We did transfer two 3 day embryos only because they were growing slow and thought maybe they would have a better chance back inside me.
What specific things went wrong at Piedmont Reproductive Endocrinology Group?
  • Provided conflicting information
8
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with John Payne at Piedmont Reproductive Endocrinology Group.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF, Donor Sperm
Diagnosis
10
10
Dr. Payne is knowledgable and takes a personal interest in each case. When working with Dr. Payne, he will talk you through everything. All communication about your treatment plan is clear and precise. ... When using Dr. Payne, he started off with hormone injections. We did not quite have the egg growth so he upped the dosage. We had better success with egg production.
Piedmont Reproductive Endocrinology Group is a very organized and caring facility. The doctors, nurses and staff are welcoming and professional. When working with PREG, we felt that they did everything possible to help us succeed. ... Stephanie has the biggest heart of anyone I've ever met. She was compassionate and caring each visit. She rejoiced in our triumphs and cried with us when we were disappointed. She was always listening and working to help us get the best care.
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI, 1 IVF, Donor Sperm
Diagnosis
10
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne was always available to discuss treatment options and explain anything I needed. Whenever we had concerns or questions they were always taken care of. Dr. Payne was great about laying out the course of treatment and if anything were different we were told immediately.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne is knowledgable and takes a personal interest in each case. When working with Dr. Payne, he will talk you through everything. All communication about your treatment plan is clear and precise.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne was patient and always checked in on me. He also knew my information and seemed informed on my case before he saw me.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
When using Dr. Payne, he started off with hormone injections. We did not quite have the egg growth so he upped the dosage. We had better success with egg production.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Stephanie Biggerstaff)
Stephanie has the biggest heart of anyone I've ever met. She was compassionate and caring each visit. She rejoiced in our triumphs and cried with us when we were disappointed. She was always listening and working to help us get the best care. Stephanie was the most caring and organized nurse I have ever encountered.
Describe your experience with Piedmont Reproductive Endocrinology Group.
Piedmont Reproductive Endocrinology Group is a very organized and caring facility. The doctors, nurses and staff are welcoming and professional. When working with PREG, we felt that they did everything possible to help us succeed.
10
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
8
Age
28
Treated
2018
Success with this Doc
?
Treatment
8 Fertility Medications
Diagnosis
Endometriosis, PCOS
10
8
He is very thorough and understanding of the situation. He stands a little close to you as a person. But that is just his way of trying to make you feel comfortable. I am very comfortable and trust worthy of dr Payne. ... He helped me understand exactly what was going to happen. Exactly what to expect and how to deal. I felt very comfortable ... My dr was very nice and made me forget all the things to go wrong before I sat down with him.
The receptionist seemed a little overwhelmed and unorganized as well as the nurses. My dr was very nice and made me forget all the things to go wrong before I sat down with him. ... The building [PREG] is a little difficult to get into. You can get lost in the little square it is in. The office is upstairs. Clean waiting room and offices. ... Every nurse was so nice to me. Very compassionate about their jobs and the roles they play.
Age
28
Treated
2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 6 Docs
Treatment
8 Fertility Medications
Diagnosis
Endometriosis, PCOS
10
8
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
He is very thorough and understanding of the situation. He stands a little close to you as a person. But that is just his way of trying to make you feel comfortable. I am very comfortable and trust worthy of dr Payne.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Dont let him standing to close to you bother you.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
He helped me understand exactly what was going to happen. Exactly what to expect and how to deal. I felt very comfortable
Describe your experience with the nursing staff.
Every nurse was so nice to me. Very compassionate about their jobs and the roles they play. The only upset was that they were very unorganized. Three different nurses called me back to get my blood pressure and ask me the same questions. After every nurse visit they escorted me back to the waiting room. After the third nurse came to get me I told her that my blood pressure had already been taken twice and she apologized and sent me back to the waiting room.
Describe your experience with Piedmont Reproductive Endocrinology Group.
The building is a little difficult to get into. You can get lost in the little square it is in. The office is upstairs. Clean waiting room and offices. The receptionist seemed a little overwhelmed and unorganized as well as the nurses. My dr was very nice and made me forget all the things to go wrong before I sat down with him.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
Semen analysis $130. Consultation $200. Labwork $1,300. Ultrasound $280. Hsg $600.
What specific things went wrong at Piedmont Reproductive Endocrinology Group?
  • Failed to call with results
10
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
31
Treated
2018
Success with this Doc
?
Treatment
3 Fertility Medications
Diagnosis
Anovulation, Other
10
10
Dr. Payne is very knowledgeable, compassionate, and thorough. He changes the course of treatment if there is ever a problem for any reason and always tries to choose the most cost effective method that will get results. There were some times I left the clinic, however, not 100% sure of the next step in the process. ... Dr. Payne has been the first doctor ever (I have consulted several doctors) to go into as much depth to try to resolve this.
The overall feel of this clinic [PREG] is friendly. ... The reception staff are excellent and learn your name after the first few visits. All of the nurses, administrative staff, lab staff, and financial counselors have been nothing but cheery and helpful. The only thing I would critique about the clinic is the need for written instructions to take home post-visit with medication doses and duration, most common side effects, next visit date, etc.
Age
31
Treated
2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 Fertility Medications
Diagnosis
Anovulation, Other
10
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne is very knowledgeable, compassionate, and thorough. He changes the course of treatment if there is ever a problem for any reason and always tries to choose the most cost effective method that will get results. There were some times I left the clinic, however, not 100% sure of the next step in the process.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Take good notes about treatment and double check with him or the nurse before you leave
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne listens to your concerns and works with you the best way possible to cover everything
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
I was tried on letrozole, clomid, and low-dose gonal-f for ovulation induction. Unfortunately, none of these worked and I will have to move on to IVF, but Dr. Payne has been the first doctor ever (I have consulted several doctors) to go into as much depth to try to resolve this.
Describe your experience with the nursing staff.
All of the nursing staff are very friendly and helpful
Describe your experience with Piedmont Reproductive Endocrinology Group.
The overall feel of this clinic is friendly. The waiting room is very well decorated and doesn't feel as much like a doctor's waiting room as some other clinics. The reception staff are excellent and learn your name after the first few visits. All of the nurses, administrative staff, lab staff, and financial counselors have been nothing but cheery and helpful. The only thing I would critique about the clinic is the need for written instructions to take home post-visit with medication doses and duration, most common side effects, next visit date, etc.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
sperm analysis - $130 vaginal ultrasound - $180 consultation - $80 hsg - $600
10
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
10
Age
35
Treated
2018
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Other
8
10
We trust Dr Payne with our treatment and so far it's been a good experience. As we further the treatment I believe we'll continue to receive a high level of care. He's been very informative and goes into detail about each step of the process and ensures that we get the chance to ask whatever questions we may have.... We were told that we will be great candidates for traditional IVF. So we don't have to use any nontraditional methods. We will do hormone treatment to prepare to retrieve eggs then get embryos naturally. Then we should be able to use day 3 or day 5 embryos for the IVF. After that it should proceed as normal.
The clinic [PREG- Greenville] itself has been great. No complaints at all. It's a good environment and all the staff is friendly and courteous. They ensure that you are well taken care of and informed about the entire process.... The staff is kind and friendly. They're very helpful and organized as well. They make sure to call ahead for appointments and cancellations. The financial staff is very knowledgeable and does a great job of explaining the process and costs involved.
Age
35
Treated
2018
Success with this Doc
?
Race
Black or African-American
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
Other
8
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
We trust Dr Payne with our treatment and so far it's been a good experience. As we further the treatment I believe we'll continue to receive a high level of care. He's been very informative and goes into detail about each step of the process and ensures that we get the chance to ask whatever questions we may have.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Be open and honest with all of your questions and concerns. And don't be hesitant to express anything you might not be sure about.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
He is courteous and explains the process and expectations very well. Seems to understand the delicate nature of the situation.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
We were told that we will be great candidates for traditional IVF. So we don't have to use any nontraditional methods. We will do hormone treatment to prepare to retrieve eggs then get embryos naturally. Then we should be able to use day 3 or day 5 embryos for the IVF. After that it should proceed as normal.
Describe your experience with the nursing staff.
The staff is kind and friendly. They're very helpful and organized as well. They make sure to call ahead for appointments and cancellations. The financial staff is very knowledgeable and does a great job of explaining the process and costs involved.
Describe your experience with Piedmont Reproductive Endocrinology Group.
The clinic itself has been great. No complaints at all. It's a good environment and all the staff is friendly and courteous. They ensure that you are well taken care of and informed about the entire process.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
Between $8,000 and $13,000
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
We haven't gotten far enough into the process with Dr Payne to have a detailed comment yet.
What specific things went wrong at Piedmont Reproductive Endocrinology Group?
  • Canceled a cycle due to clinic error
8
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with John Payne at Piedmont Reproductive Endocrinology Group.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
36
Treated
2018
Success with this Doc
?
Treatment
3 Fertility Medications
Diagnosis
Anovulation, PCOS
10
10
He is very knowledgeable and created a plan that my husband and I were happy with. He took the time to explain some of our test results in person immediately after the procedure. Dr. Payne has answered all of our questions throughout the process.... Femara each month, ultrasound to check follice size and depending on results, an ovidrel shot to stimulate ovulation. Timed intercourse for the next 2-3 days.
The nurses and staff at Preg Spartanburg are amazing. They’re intelligent, thoughtful and go out of their way to make sure you’re comfortable. I never mind going in for my appointment because I know I’ve the best team and nurses in the area....Sometimes, I find it difficult to get in touch with someone on the phone at the Spartanburg office. I have to call the Columbia office and get transferred to a coordinators voicemail in Spartanburg to schedule appointments or leave a voicemail for the nurse.
Age
36
Treated
2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Entrepreneur
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Fertility Medications
Diagnosis
Anovulation, PCOS
10
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
He is very knowledgeable and created a plan that my husband and I were happy with. He took the time to explain some of our test results in person immediately after the procedure. Dr. Payne has answered all of our questions throughout the process.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Be patient, because it could take a little trial and error first.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne and his team explained all procedures and plans thoroughly. They are very patient, kind and answer all of my questions promptly.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
Femara each month, ultrasound to check follice size and depending on results, an ovidrel shot to stimulate ovulation. Timed intercourse for the next 2-3 days.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group.
The nurses and staff at Preg Spartanburg are amazing. They’re intelligent, thoughtful and go out of their way to make sure you’re comfortable. I never mind going in for my appointment because I know I’ve the best team and nurses in the area.
Describe your experience with Piedmont Reproductive Endocrinology Group.
Sometimes, I find it difficult to get in touch with someone on the phone at the Spartanburg office. I have to call the Columbia office and get transferred to a coordinators voicemail in Spartanburg to schedule appointments or leave a voicemail for the nurse.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
Workup including consultation, blood work, ultrasound and hsp was about $1000. Prescriptions and additional blood work panels were all fairly reasonable and each additional ultrasound is $180.
10
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with John Payne at Piedmont Reproductive Endocrinology Group.

Verified

This patient has provided documentation of treatment at this clinic.

8
7
Age
40
Treated
2018
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Endometriosis
8
7
We opted to have IVF with eggs retreived and then frozen due to the percent of pregnancy rate going up in probability. This was advised [by Dr. John Payne] as our best option...We had 9 Eggs retrieved. 3 we're viable. They all didn't survive. He is now suggesting a second round...He is very friendly and professional...He is good at what he does. He very professional and concerned with my wife's care and the care of our future family. He may have gone into too much detail but he was able to communicate in a fashion that I understood.
I can't think of too many weaknesses [at Piedmont Reproductive Endocrinology Group] other than the normal IVF astronomical costs involved. Their strengths are cleanliness, professionalism, compassion, sense of humor to put you at ease. They all seem to be on the same page and have the same amount of information regardless of the amount of questions that you bring to them.
Age
40
Treated
2018
Success with this Doc
No
Race
Native American
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Endometriosis
8
7
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
He is good at what he does. He very professional and concerned with my wife's care and the care of our future family. He may have gone into too much detail but he was able to communicate in a fashion that I understood.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Be ready for the amount of information and be ready for sticker shock.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
He is very friendly and professional. You can tell he has a family and knows how important it is for couples during this hard time. At least I felt that way.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
We opted to have IVF with eggs retreived and then frozen due to the percent of pregnancy rate going up in probability. This was advised as our best option. My wife did the shots treatment which I compassionately administered. We had 9 Eggs retrieved. 3 we're viable. They all didn't survive. He is now suggesting a second round.
Describe your experience with the nursing staff.
They are the most friendly nurses I've ever run across. They're very professional and very informative as well as compassionate at the same time. They also have a good sense of humor.
Describe your experience with Piedmont Reproductive Endocrinology Group.
I can't think of too many weaknesses other than the normal IVF astronomical costs involved. Their strengths are cleanliness, professionalism, compassion, sense of humor to put you at ease. They all seem to be on the same page and have the same amount of information regardless of the amount of questions that you bring to them.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
Out of pocket: $6500 for IVF procedures and checkups. $7-8000 for medications reduced 75% using aid. Charged in insurance $?
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
We've only been given the option of single embryo.
8
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with John Payne at Piedmont Reproductive Endocrinology Group.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
31
Treated
2018
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Unexplained
10
10
Dr. Payne is incredibly down to earth. He takes the time to make sure the patient understands exactly where they are in their fertility journey, and clearly outlines the steps going forward. He treated us like individuals, getting to know us and understand where we have been, where we want to go, and what our restrictions are.... We especially appreciated his candor when explaining our course of treatment and the potential setbacks. He always made sure we understood all aspects of the process before leaving his office.
This clinic [PREG] is very friendly to all patients. Their billing is easy and accurate, and they are very flexible with appointments. The only weakness we have seen is the admin/nurses lose track of where patients are in their treatment regimen and don't really offer advice/guidance on the next steps. Several times we had to ask for it, but when asked, they were ready to provide everything we needed.... All the nurses are great. They all have such positive attitudes, its contagious.
Age
31
Treated
2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Unexplained
10
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne is an amazing specialist. He knows the process inside and out, and helped us understand the course of treatment. We especially appreciated his candor when explaining our course of treatment and the potential setbacks. He always made sure we understood all aspects of the process before leaving his office.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Take notes! He knows so much and talks pretty fast. Don't be afraid to slow him down or have him repeat something.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne is incredibly down to earth. He takes the time to make sure the patient understands exactly where they are in their fertility journey, and clearly outlines the steps going forward. He treated us like individuals, getting to know us and understand where we have been, where we want to go, and what our restrictions are.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
The treatment began with fertility pills and an ovulation trigger shot for three cycles. We then moved to the same medicine regimen, but added IUI for two additional cycles. Process is still in progress.
Describe your experience with the nursing staff.
All the nurses are great. They all have such positive attitudes, its contagious.
Describe your experience with Piedmont Reproductive Endocrinology Group.
This clinic is very friendly to all patients. Their billing is easy and accurate, and they are very flexible with appointments. The only weakness we have seen is the admin/nurses lose track of where patients are in their treatment regimen and don't really offer advice/guidance on the next steps. Several times we had to ask for it, but when asked, they were ready to provide everything we needed.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
I don't have specifics
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
Dr. Payne recommended single transfer for us, based on our current situation. He mentioned multiple transfer, but said we didn't need it. He got to know us and recommended the treatment that was best for us specifically. A huge plus knowing that he took the time to know us and what the best course would be.
What specific things went wrong at Piedmont Reproductive Endocrinology Group?
  • Failed to convey critical information
10
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
28 - 30
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
10
Dr. Payne is always available when I have any questions or concerns. He listened to my thoughts and made decisions that would benefit me the best. He is very personable and has great beside manner.... Originally we attempted Femera to help with ovulation, due to my irregular cycles we hoped this would help with timing ovulation. The pills did not work so we sat down again to see what our next step should be. We tried IUI the next cycle with the Femera and HCG trigger shot. That cycle also resulted in a negative pregnancy test. Due to my multiple miscarriages I was advised that IVF would be my next choice.
All of the nursing staff [at PREG-Spartanburg] was amazing, I probably called the office a 1,000 times and each time they were pleasant. Stephanie never made me feel like I was bothersome or annoying. I enjoy everyone in the office all the way to the front desk.... Strengths: Friendly, Knowledgeable, Understanding, Hard working, Clean Office setting, Several Options available for Fertility Treatment. Weaknesses: Sometimes it takes a while to speak with the Financial Adviser.
Age
28 - 30
Treated
2016 - 2018
Success with this Doc
Yes
Race
Black or African-American
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne and I have a great patient/doctor relationship he always listens no matter what thought I have. He makes sure that I was not trying things that would not benefit me. He is very understanding and sensitive to what I'm going through.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Trust him and be patient this is a long journey.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne is always available when I have any questions or concerns. He listened to my thoughts and made decisions that would benefit me the best. He is very personable and has great beside manner.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
Originally we attempted Femera to help with ovulation, due to my irregular cycles we hoped this would help with timing ovulation. The pills did not work so we sat down again to see what our next step should be. We tried IUI the next cycle with the Femera and HCG trigger shot. That cycle also resulted in a negative pregnancy test. Due to my multiple miscarriages I was advised that IVF would be my next choice.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Stephanie-IVF Coordinator )
All of the nursing staff was amazing, I probably called the office a 1,000 times and each time they were pleasant. Stephanie never made me feel like I was bothersome or annoying. I enjoy everyone in the office all the way to the front desk.
Describe your experience with Piedmont Reproductive Endocrinology Group.
Strengths: Friendly, Knowledgeable, Understanding, Hard working, Clean Office setting, Several Options available for Fertility Treatment. Weaknesses: Sometimes it takes a while to speak with the Financial Adviser.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
HSG-$350 IUI$153 Ultrasound-$50 Blood Work-$50
10
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Ask a Question

Ask this reviewer a question about their experience with John Payne at Piedmont Reproductive Endocrinology Group.

Verified

This patient has provided documentation of treatment at this clinic.

6
N/A
Age
36 - 37
Treated
2017 - 2018
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
6
N/A
I feel as if he [Dr. John Payne] has a job to do and that he wants to try to make every experience a positive one...with the hope of it being possible more than impossible. Dr. Payne tries to give every woman the hopefulness of being a mother.... The treatments that I went through have given me hope even though I have not been able to finish the process to undergo the fertility treatments. I thought for so long that something was wrong with me ,but so far they have reassured me that everything is normal. That gives me hope to one day start a family.
The clinic [PREG-Spartanburg] is a nice place. The lobby is always clean and they have lots of magazines for you if your wait happens to be longer than anticipated. I will say that the times I have been the wait was not long at all i might have waited may be ten minutes past my appointment which is not bad considering other doctor appointments I have had. They make sure that the restrooms are clean and stocked each time. That's a plus in my book.
Age
36 - 37
Treated
2017 - 2018
Success with this Doc
?
Race
Black or African-American
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
6
N/A
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
I feel as if he has a job to do and that he wants to try to make every experience a positive one...with the hope of it being possible more than impossible. Dr. Payne tries to give every woman the hopefulness of being a mother.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
To believe and stay hopeful
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Out of all the times I have been to the office, I have been treated with respect and genuine care.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
The treatments that I went through have given me hope even though I have not been able to finish the process to undergo the fertility treatments. I thought for so long that something was wrong with me ,but so far they have reassured me that everything is normal. That gives me hope to one day start a family.
Describe your experience with the nursing staff.
The nursing staff is great! Every visit is a good one. They take time with you and give you the one on one care that everyone wants.
Describe your experience with Piedmont Reproductive Endocrinology Group.
The clinic is a nice place. The lobby is always clean and they have lots of magazines for you if your wait happens to be longer than anticipated. I will say that the times I have been the wait was not long at all i might have waited may be ten minutes past my appointment which is not bad considering other doctor appointments I have had. They make sure that the restrooms are clean and stocked each time. That's a plus in my book.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
I cannot compare the facility with another. But the costs are little too much for my husband and I to afford. I wish there was a payment plan for couples who are interested in fertility treatments including medicine too.
6
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
9
10
Age
28
Treated
2018
Success with this Doc
?
Treatment
2 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss
9
10
Dr. Payne is a great physician. He is very thorough on treatment plans and looking at medical records to determine the best treatment plan. He explains everything in detail and lays out all options and gives his medical advise. ... I have done genetic testing, recurrent pregnancy loss blood work, hsg, and my husband had semen analysis. We are currently on our second round of femera with ovidrel trigger shots with timed intercourse and day 12 follicle scans. We have not been through the treatment process long, but are hopeful this method will result in pregnancy.
Their [PREG] weakness would be financial situations. There were some discrepancies with what I was told for a price and what I was charged. I think a new patient would want to know how willing they are to work with you which they are great at. ... The nursing staff are fabulous. They answer questions and are very compassionate. They return phone calls in a timely manner, as well. ... They are very knowledgeable, compassionate, and kind.
Age
28
Treated
2018
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss
9
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne is a great physician. He is very thorough on treatment plans and looking at medical records to determine the best treatment plan. He explains everything in detail and lays out all options and gives his medical advise. I highly recommend him as a doctor for any couple who is having trouble with reproduction.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
He is great and willing to go through testing to determine causes of infertility
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Explains everything well and concerned about trouble conceiving
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
I have done genetic testing, recurrent pregnancy loss blood work, hsg, and my husband had semen analysis. We are currently on our second round of femera with ovidrel trigger shots with timed intercourse and day 12 follicle scans. We have not been through the treatment process long, but are hopeful this method will result in pregnancy.
Describe your experience with the nursing staff.
The nursing staff are fabulous. They answer questions and are very compassionate. They return phone calls in a timely manner, as well.
Describe your experience with Piedmont Reproductive Endocrinology Group.
They are very knowledgeable, compassionate, and kind. Their weakness would be financial situations. There were some discrepancies with what I was told for a price and what I was charged. I think a new patient would want to know how willing they are to work with you which they are great at.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
The costs have been affordable with my current income and insurance plan.
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
We have not gotten this far in treatment plan.
9
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
10
10
Age
27
Treated
2018
Success with this Doc
?
Treatment
1 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss
10
10
He [Dr. Payne] was very knowledgeable, explained everything very thoroughly and was good in that he gave us hope for achieving our dream of becoming parents. He also took the time to talk to us about normal, everyday things... If a miscarriage occurs again the plan is to do a D & C to see if we can get more information as to why this may be happening....
[Piedmont Repro] Strengths- Staff, communication, flexibility in getting me in as quick as possible. Weakness- Yet to find any, all of my experiences thus far have been positive,...I wish that payment plans were available for IVF as this is very expensive and nearly impossible for my husband and I to afford all up front....Very friendly and always willing to help with any questions I have...
Age
27
Treated
2018
Success with this Doc
?
Race
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss
10
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
He was very knowledgeable, explained everything very thoroughly and was good in that he gave us hope for achieving our dream of becoming parents. He also took the time to talk to us about normal, everyday things.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Trust him
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
He look his time with us and explained everything is detail. He also acted like he cared about our outcome.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
After our HSG test, and all of our other testing we were diagnosed with unexplained recurrent pregnancy loss in which the plan is to continue to try to conceive naturally as well as take progesterone and baby aspirin. I was also diagnosed with slight hypothyroidism in which I have been medicating for. I was offered to start ovulation inducing drugs when and if I wish to do so. If a miscarriage occurs again the plan is to do a D & C to see if we can get more information as to why this may be happening.
Describe your experience with the nursing staff.
Very friendly and always willing to help with any questions I have.
Describe your experience with Piedmont Reproductive Endocrinology Group.
Strengths- Staff, communication, flexibility in getting me in as quick as possible. Weakness- Yet to find any, all of my experiences thus far have been positive, other than fainting during a blood draw and that was my fault. I wish that payment plans were available for IVF as this is very expensive and nearly impossible for my husband and I to afford all up front.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
HSG/Ultrasound/Labs?meds- around $4,000
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
No comments
10
Doctor
John Payne
Communication
Compassion
Adaptability
10
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
10
10
Age
28 - 31
Treated
2015 - 2018
Success with this Doc
?
Treatment
1 IVF
Diagnosis
PCOS
10
10
Dr. Payne is an exceptional doctor. When we first came to his office he ran all the necessary tests and let us choose the direction we wanted to go without any bias. When I had some complications he was there for me. I ended up making a trip to the ER and Dr. Payne talked to the ER doctor and made sure they took care of me. After my embryo transfer he called me personally and checked on me. I got pregnant during my first round of IVF but had a miscarriage at 16 weeks. When I went to see Dr. Payne after the miscarriage he allowed me to cry in his office. He offered me comfort and time to heal. When I left he hugged me and told me to call him if and when I wanted to try IVF again.
The staff [at Piedmont Reproductive Endo Group- Greenville] is unbelievably nice. There are multiple locations so that can be beneficial. There may be some travel involved because not all offices can perform the retrieval and transfers. All the staff is extremely friendly and knowledgeable.... The nursing staff is top notch. They are friendly, caring, and very knowledgeable.
Age
28 - 31
Treated
2015 - 2018
Success with this Doc
?
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
1 IVF
Diagnosis
PCOS
10
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne is an exceptional doctor. When we first came to his office he ran all the necessary tests and let us choose the direction we wanted to go without any bias. When I had some complications he was there for me. I ended up making a trip to the ER and Dr. Payne talked to the ER doctor and made sure they took care of me. After my embryo transfer he called me personally and checked on me. I got pregnant during my first round of IVF but had a miscarriage at 16 weeks. When I went to see Dr. Payne after the miscarriage he allowed me to cry in his office. He offered me comfort and time to heal. When I left he hugged me and told me to call him if and when I wanted to try IVF again.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Do it. Talk to him and know that your in good hands!
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr. Payne was always pleasant. He answered all our questions and let us know what to expect through our IVF process.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
The treatment he used was straight forward. It helped me get pregnant.
Describe your experience with the nursing staff.
The nursing staff is top notch. They are friendly, caring, and very knowledgeable.
Describe your experience with Piedmont Reproductive Endocrinology Group.
The staff is unbelievably nice. There are multiple locations so that can be beneficial. There may be some travel involved because not all offices can perform the retrieval and transfers. All the staff is extremely friendly and knowledgeable.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
The price for ultrasounds, blood work, retrevial, transfer
10
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Ask a Question

Ask this reviewer a question about their experience with John Payne at Piedmont Reproductive Endocrinology Group.

8
10
Age
38 - 40
Treated
2015 - 2017
Success with this Doc
Yes
Treatment
3 IUI, IVF, Donor Eggs, Donor Sperm
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality
8
10
We started with letrozole and timed intercourse for 5 cycles [with Dr. John Payne]. Added iui for a few cycles. Then tried letrozole and gonal-f with iui. Finally we did another round of labs and saw I was pre menopausal and decided my eggs just weren't going to work. ... He is extremely knowledgeable in what he does. He did get me pregnant 4 out of 6 procedures. He was a little insensitive when my ultrasound showed I would miscarry but I'm glad he was blunt so I wasn't left wondering if a miracle would occur.
Everyone at PREG was amazing, compassionate and on top of things! Stephanie and Julie go above and beyond!... They are super knowledgeable but very costly! Be prepared to spend money if you want results! They start with simple remedies like meds but sometimes you need more than that and that's when the amount you're spending really starts adding up!... They would usually tell you up front what tests/procedures cost. Occasionally I would also get a bill from an outside lab.
Age
38 - 40
Treated
2015 - 2017
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, IVF, Donor Eggs, Donor Sperm
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality
8
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
He is extremely knowledgeable in what he does. He did get me pregnant 4 out of 6 procedures. He was a little insensitive when my ultrasound showed I would miscarry but I'm glad he was blunt so I wasn't left wondering if a miracle would occur.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Don't be overly sensitive and definitely listen to his advice. He knows what he's doing!
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
He was very straight forward in telling me what we should do next. He knew my history and told me bluntly what he thought would work best. Sometimes it wasn't what I wanted to hear but what I NEEDED to hear.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
We started with letrozole and timed intercourse for 5 cycles. Added iui for a few cycles. Then tried letrozole and gonal-f with iui. Finally we did another round of labs and saw I was pre menopausal and decided my eggs just weren't going to work. Got on the list for embryo adoption and a year later, I have my son!
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Stephanie)
Everyone at PREG was amazing, compassionate and on top of things! Stephanie and Julie go above and beyond!
Describe your experience with Piedmont Reproductive Endocrinology Group.
They are super knowledgeable but very costly! Be prepared to spend money if you want results! They start with simple remedies like meds but sometimes you need more than that and that's when the amount you're spending really starts adding up!
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
They would usually tell you up front what tests/procedures cost. Occasionally I would also get a bill from an outside lab.
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
I would've done eSET regardless of their suggestions. (They suggested eSET)
8
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Verified

This patient has provided documentation of treatment at this clinic.

6
5
Age
44
Treated
2017
Success with this Doc
No
Treatment
3 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
6
5
He [Dr. John Payne] was fine, but I hardly ever saw him. At least he was open to my thoughts about trying IUI at my age, though he had discussed IVF with me. I told him that wasn't an option because I had only set aside a certain amount of money to "just see what happens". He respected that and so we went ahead. However, I had only seen him in passing after that. Most of my time was spent with the nurses.
Strength [for PREG]: There's always someone on staff to help you, even when you're frustrated about your treatment. They get things resolved. Weakness: There's something very "assembly line" about the whole process, I supposed. I also wished they had elaborated more on their donor embryo program, too. It was mentioned once and never again. At least that's cheaper than IVF.
Age
44
Treated
2017
Success with this Doc
No
Race
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
6
5
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
He was fine, but I hardly ever saw him. At least he was open to my thoughts about trying IUI at my age, though he had discussed IVF with me. I told him that wasn't an option because I had only set aside a certain amount of money to "just see what happens". He respected that and so we went ahead. However, I had only seen him in passing after that. Most of my time was spent with the nurses.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Ask all of your questions and them some because he will answer them.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
I only saw him once and that was during my initial consultation.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
I got IUI 3 times. I didn't have any history (not really) of infertility other than I'm single. You can't make a baby with just an egg, you know. Anyway, we knew that because of my age and my DOR that it might not be possible to get pregnant, but we went with IUI anyway. IVF would've been the better way to go, but not at those prices.
Describe your experience with the nursing staff.
They were friendly enough when it came to my inseminations. They always checked everything to make sure I was getting what I was supposed to get. They were...nurses.
Describe your experience with Piedmont Reproductive Endocrinology Group.
Strength: There's always someone on staff to help you, even when you're frustrated about your treatment. They get things resolved. Weakness: There's something very "assembly line" about the whole process, I supposed. I also wished they had elaborated more on their donor embryo program, too. It was mentioned once and never again. At least that's cheaper than IVF.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
About $4500
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
My doctor didn't go that approach.
What specific things went wrong at Piedmont Reproductive Endocrinology Group?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
  • Provided conflicting information
6
Doctor
John Payne
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
28 - 31
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Male Factor, PCOS
10
10
[Dr. John Payne] Checked hormone levels and tube for opening. Checked male factor infertility. That was the big issue and also PcOS. Tube was fine. Due to male infertility, IVF was recommended as first course of action. I visited and they measured lining thickness and egg size often. The retrieval went great and all 5 embryos (my choice) were quality. We implanted 2 each time and 1 of each transfer made it.
[Piedmont Reproductive Endo Group- Greenville's] Weakness. Some doctors are a little blunt. The process can feel non specific at times. Strengths, caring, professional, successful outcomes. I live out of state but still plan to go back to them for the last embryo. They're like family. Completely trust them.... She [the nurse] was fabulous. Caring, explained everything and felt like a member of the family. She walked us through the finances, medicine, appointments and took amazing care of our family.
Age
28 - 31
Treated
2013 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Male Factor, PCOS
10
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
Kind, knowledgeable, professional. Was trustworthy. I had a great experience. I was impressed at how the little details they saw were important. Lining thickness etc. I had overstimulation and they took great care of me.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Trust the process. You can expect him to be professional and kind but not overly emotional.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Treated me kindly was thorough and empathetic. However the workup list seemed routine to all patients bc receptionists schedule what is needed.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
Checked hormone levels and tube for opening. Checked male factor infertility. That was the big issue and also PcOS. Tube was fine. Due to male infertility, IVF was recommended as first course of action. I visited and they measured lining thickness and egg size often. The retrieval went great and all 5 embryos (my choice) were quality. We implanted 2 each time and 1 of each transfer made it.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Lindsay Polowczuk)
She was fabulous. Caring, explained everything and felt like a member of the family. She walked us through the finances, medicine, appointments and took amazing care of our family.
Describe your experience with Piedmont Reproductive Endocrinology Group.
Weakness. Some doctors are a little blunt. The process can feel non specific at times. Strengths, caring, professional, successful outcomes. I live out of state but still plan to go back to them for the last embryo. They're like family. Completely trust them.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
I think $10k for first IVF round. Medications on top of that. About $3000 for the second round which was FET
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
He recommended 2 based on my age.
10
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
27 - 29
Treated
2013 - 2015
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Male Factor
10
10
Dr Payne was always honest and caring with my husband and me. He was always very understanding of my specific issues and situation....He was honest, caring, and took time to explain things in a way that was understandable. After my losses due to incompetent cervix he was there for me. He also helped me understand the need and reasons to wait before trying to conceive again.... He assessed everything including my husband’s fertility prior to ivf.
This clinic [PREG] has several offices which makes it easier to get an appointment. All the offices seem very nice and up to date. All office staff was helpful and accommodating. I would recommend Greenville office above all others as it houses the embryology portion of treatment.... The nursing staff was always very easy to talk to. They weee also caring and compassionate and helped me navigate the whole ivf process.
Age
27 - 29
Treated
2013 - 2015
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Male Factor
10
10
How was your experience with John Payne at Piedmont Reproductive Endocrinology Group?
He was honest, caring, and took time to explain things in a way that was understandable. After my losses due to incompetent cervix he was there for me. He also helped me understand the need and reasons to wait before trying to conceive again.
What's one piece of advice would you give a prospective patient of John Payne at Piedmont Reproductive Endocrinology Group?
Be ready to get going, because Dr. Payne is there to help.
During treatment, were you treated like a number or a human with John Payne at Piedmont Reproductive Endocrinology Group?
Dr Payne was always honest and caring with my husband and me. He was always very understanding of my specific issues and situation.
Describe the protocols John Payne used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
He assessed everything including my husband’s fertility prior to ivf. He did not want to use too much hormones to stimulate me before egg retrieval. This produced less eggs but enough, and it was less risky. Because of my husband’s low sperm count and motility, we also had to have icsi on my eggs.
Describe your experience with the nursing staff.
The nursing staff was always very easy to talk to. They weee also caring and compassionate and helped me navigate the whole ivf process.
Describe your experience with Piedmont Reproductive Endocrinology Group.
This clinic has several offices which makes it easier to get an appointment. All the offices seem very nice and up to date. All office staff was helpful and accommodating. I would recommend Greenville office above all others as it houses the embryology portion of treatment.
Describe the costs associated with your care under John Payne at Piedmont Reproductive Endocrinology Group.
The first live session including medications was around $13000. The second frozen transfer was around $7000
Describe John Payne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
Dr. Payne did allow me to transfer two embryos each time. Both times, only one embryo implanted.
10
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling