Rated 5.8
Strongly recommend: 43%Neutral: 7%Don't recommend: 50%5.8
43% strongly recommend
6 reviews
Humanity
6
6
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
6.4
6.4
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
4
4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.2
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Texas
Residency
LBJ General
Fellowship
Tufts

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
John Petrozza works at

Massachusetts General Hospital
Rated 7.6
Strongly recommend: 52%Neutral: 24%Don't recommend: 24%7.6

At 2 offices

Boston
32 Fruit Street
Boston, MA 02114
617-726-8868
Danvers
104 Endicott Street
Danvers, MA 01923
978-882-6767
Explore Clinic

6 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
10
10
Age 40 - 41
IVF
Donor Sperm
Diminished Ovarian Reserve
Endometriosis
Other
Income $50K - $99K
Professor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I first met Dr. Petrozza when I schedule an appointment with him to perform endometriosis surgery...He did an excellent job with my surgery and I owe my reproductive health to him. I’m currently in the process of doing my first IVF cycle with him...Even though I don’t see him at every appointment (for example, ultrasounds, etc.) I know I’m in great hands and at the end of the day Dr. Petrozza is the one reviewing my charts during my visits with him.
The clinic [at Massachusetts General Hospital] is really busy but well organized. Since starting my stims, I’ve been in and out in less than 30 minutes for both bloodwork and ultrasound...The nurses in the clinic have always been prompt. When I send an email I usually get a response within an hour. The financial department helped me with my insurance and always kept me in the loop.
How was your experience with John Petrozza at Massachusetts General Hospital?
When I was first diagnosed with stage IV endometriosis the GYN said she would have to remove my ovaries and since the endometriomas were so large, laparoscopy wasn’t an option for me. I ran away from her and the scheduled surgery. After a lot of research I decided Dr. Petrozza was the best doctor for me. He did an excellent job with my surgery and I owe my reproductive health to him. I’m currently in the process of doing my first IVF cycle with him. The most important thing is that I trust Dr. Petrozza with my health. Before the cycle started he ordered a number of tests and bloodwork so he can come up with the best treatment plan. What I love the most about him is that he explains everything in detail, tells me all the possible options with their advantages and disadvantages and then tells me his recommendation. With covid all my appointments with him have been virtual. He is always on time and when we meet, he has reviewed my labs and test results. I’m not sure if my IVF will work or not due to my advanced age and endometriosis. What I do know is that I’m in the best care possible and if I do end up pregnant, it will be because of Dr. Petrozza and his outstanding level of care. Even though I don’t see him at every appointment (for example, ultrasounds, etc.) I know I’m in great hands and at the end of the day Dr. Petrozza is the one reviewing my charts during my visits with him.
What's one piece of advice would you give a prospective patient of John Petrozza at Massachusetts General Hospital?
For me personally, I prefer facts and a doctor who is brutally honest and doesn’t give false hope. In all my interactions he has had great bedside manner. What I do recommend if making appointments in advance since he is extremely busy. For example, the day I finished my last test he had ordered, I called to make my follow up appointment knowing the results would be in by the time I see him. So be proactive when it comes to making appointments.
During treatment, were you treated like a number or a human with John Petrozza at Massachusetts General Hospital?
I first met Dr. Petrozza when I schedule an appointment with him to perform endometriosis surgery. He took the time to explain all the different techniques he uses and which one he felt was the best option for me and why. Since the surgery, he’s always taken the time to explain things and provide me with the best treatment possible. He is smart, caring and compassionate. I never felt like another number. He always remembers me and my medical history.
Describe the protocols John Petrozza used in your cycles at Massachusetts General Hospital and their degree of success.
I’m currently doing the estrogen priming patch protocol. In the middle of stims at the moment. He recommended this protocol due to my age and history of endometriosis.
Describe your experience with your nurse at Massachusetts General Hospital. (Assigned nurse: Carol )
I cannot being to say how wonderful all the nurses and coordinators are. Carol always follows up immediately after my appointments. She is extremely helpful and organized. The nurses in the clinic have always been prompt. When I send an email I usually get a response within an hour. The financial department helped me with my insurance and always kept me in the loop. I had a lot of issues with my insurance and all the staff were extremely supportive during the process.
Describe your experience with Massachusetts General Hospital.
The clinic is really busy but well organized. Since starting my stims, I’ve been in and out in less than 30 minutes for both bloodwork and ultrasound. I think the most I waited was 10 minutes. Most of the phlebotomists are great (this for me is a big plus since I don’t like needles). My best advice is to be on top of scheduling follow up appointments with your doctor and don’t wait for them to call you with an appointment. Like I said, they do get really busy. The test, u/s and bloodwork appointment are easy to get so you need not worry about that.
Describe the costs associated with your care under John Petrozza at Massachusetts General Hospital.
I have insurance coverage
10
Doctor
John Petrozza
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Massachusetts General Hospital
Boston
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
0
1
Age 39
IVF
Diminished Ovarian Reserve
Poor Egg Quality
Uterine Fibroids
Other
Prefer not to answer
Income $200K - $499K
Professor
1st of 4 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I felt that he [Dr. Petrozza] was not eager to customize the treatment plan for me and just throw me into a preset treatment plan. When I asked for the rationale of how and why the protocol was set for me, I was not given an answer. When the treatment did not work, the reason is always my egg quality...It is just the regular antagonist protocol vs. micro-flare protocol. I wish more information would be provided for me for these treatments
They [Massachusetts General Hospital] know a lot. But as I put earlier, the small room and the inpatient reception desk person, and the messing up of my insurance issues, and the last-minute style of transfer (basically they do not let you know anything about how your fresh eggs are like until several seconds before the actual transfer) made me feel that I am just a number to them...300-400 total because of the insurance for each cycle.
How was your experience with John Petrozza at Massachusetts General Hospital?
He is knowledgeable about a lot of things but I felt his best set is about surgery and fibroid removal instead of treating women with infertility issues. I felt like a number throughout the treatment and constantly blamed for my egg issues.
What's one piece of advice would you give a prospective patient of John Petrozza at Massachusetts General Hospital?
If you are young and healthy and can be successfully treated at any place, you can work with him. Otherwise, if you want some more personal approach, do not go.
During treatment, were you treated like a number or a human with John Petrozza at Massachusetts General Hospital?
I felt that he was not eager to customize the treatment plan for me and just throw me into a preset treatment plan. When I asked for the rationale of how and why the protocol was set for me, I was not given an answer. When the treatment did not work, the reason is always my egg quality.
Describe the protocols John Petrozza used in your cycles at Massachusetts General Hospital and their degree of success.
It is just the regular antagonist protocol vs. micro-flare protocol. I wish more information would be provided for me for these treatments. It turned out that perhaps three-day transfer would work better for me but they insisted on 5 day fresh transfer and resulted in negative test.
Describe your experience with your nurse at Massachusetts General Hospital. (Assigned nurse: Carol)
They messed up my insurance in the beginning and delayed my treatment by several months. Once I got in, it is getting better though I found the woman at the front desk for our morning appointments to be extremely rude. She would usually impatiently ask us to put our names down and then call out our names in front of many other patients waiting in the same room to get in and out for blood tests. I felt very bad going there every time.
Describe your experience with Massachusetts General Hospital.
They know a lot. But as I put earlier, the small room and the inpatient reception desk person, and the messing up of my insurance issues, and the last-minute style of transfer (basically they do not let you know anything about how your fresh eggs are like until several seconds before the actual transfer) made me feel that I am just a number to them.
Describe the costs associated with your care under John Petrozza at Massachusetts General Hospital.
300-400 total because of the insurance for each cycle.
Describe John Petrozza's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Massachusetts General Hospital.
N/A
What specific things went wrong at Massachusetts General Hospital?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Massachusetts General Hospital.
Insurance messing up: They sent my documents in for the wrong case which resulted in a denial. They should have just sent the appeal in for my new case but they did not and instead asked me to wait. I waited for more than one month till they found out that they should contact the insurance company. Then I was told that they would be closed during Christmas and that I must wait for another month before starting my cycles. I lived in fear of the big financial burden for more than three months before it was finally approved. But I was not satisfied with their waiting room staff demeanor and the constant blame on my egg issues when the treatment did not work. In addition, I found that not giving me the information about the embryo situation until seconds before the transfer (fresh) to be very uncomfortable. I wish there is a buffer stage when we can be told about the embryo development stage instead of feeling so bad waiting there to hear the news.
0
Doctor
John Petrozza
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
1
Clinic
Massachusetts General Hospital
Boston
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unsuccessful
4
4
Age 33 - 34
1 IVF
Male Factor
European
Income $100K - $199K
Lawyer
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Petrozza] explained our issues in detail, explained the risks, and really understood our goals. But as soon as the process started he fell off the radar. I never saw him for any of my check in ultrasounds, he didn't do my retrieval, and then sat on genetic test results for two weeks. I felt like we got sold a personable bill of goods and then was just another number in the pile...
If I called [MGH - Boston] I had to leave a message for her and she would call me back. It was frustrating because the entire process was never really explained to us, we dealt with insurance issues which never got resolved and everything frustrated me. I'm a fairly smart human being and they made me feel stupid for asking questions. When I said I wanted a class on injections they told me to keep watching the videos until I got it.
How was your experience with John Petrozza at Massachusetts General Hospital?
As the head of the clinic I thought he was fabulous and he was also great to us in the beginning of our process. He explained our issues in detail, explained the risks, and really understood our goals. But as soon as the process started he fell off the radar. I never saw him for any of my check in ultrasounds, he didn't do my retrieval, and then sat on genetic test results for two weeks. I felt like we got sold a personable bill of goods and then was just another number in the pile.
What's one piece of advice would you give a prospective patient of John Petrozza at Massachusetts General Hospital?
Be aware that you won't see him during the process and that you'll be dealing with his assistant and other Dr's throughout.
During treatment, were you treated like a number or a human with John Petrozza at Massachusetts General Hospital?
I barely saw my Dr during the process, which I guess is not unusual when there are several Dr's in a practice and they rotate days. The one issue I had with him is that he sat on my genetic testing results for 2 weeks before giving them to me. It was the longest two weeks of my life. And then zero empathy when he relayed that no embryos were viable and all had genetic issues.
Describe the protocols John Petrozza used in your cycles at Massachusetts General Hospital and their degree of success.
ivf with ICSI. I'm sorry I don't remember the details
Describe your experience with your nurse at Massachusetts General Hospital. (Assigned nurse: Carol H. )
My main point of contact was Carol. If I called I had to leave a message for her and she would call me back. It was frustrating because the entire process was never really explained to us, we dealt with insurance issues which never got resolved and everything frustrated me. I'm a fairly smart human being and they made me feel stupid for asking questions. When I said I wanted a class on injections they told me to keep watching the videos until I got it.
Describe your experience with Massachusetts General Hospital.
They get you in, the process is set up but you're a number and it's a business to them.
Describe the costs associated with your care under John Petrozza at Massachusetts General Hospital.
10000+ with genetic testing
What specific things went wrong at Massachusetts General Hospital?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Massachusetts General Hospital.
Delay in relaying protocol, I had asked for an overview as a first time IVF patient and was basically told that I needed to wait until they were ready to talk to me. Dr failed to relay genetic test results in a prompt manner. Insurance coverage was misleading as was payment options. Unclear communication as to when to start the pill at the beginning of my cycle which took 3 phone calls to straighten out.
4
Doctor
John Petrozza
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
4
Clinic
Massachusetts General Hospital
Boston
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
1
2
Age 34
3 IUI
Diminished Ovarian Reserve
European
Income $200K - $499K
Consultant
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
My IVF cycle was cancelled. I suggested perhaps I just can't tolerate high levels of gonadotropins but Dr P [Dr. Petrozza] insisted this is "impossible" and said my next cycle should be flare not antagonist with again 450 Gonal F. I got no sense that he wanted to figure out what went wrong...he has a very bad bedside manner. Delivers things like "IVF just might not work for you" with absolutely no sympathy ...
I think MGH is very poor for treating diminished ovarian reserve...often running late...
How was your experience with John Petrozza at Massachusetts General Hospital?
As stated earlier, he has a very blunt bedside manner. Generally, I want a competent not nice doctor. I'm not sure he is either, at least if you have DOR. Zero sympathy, zero optimism (even when docs at other clinics were like "I don't even know that you have DOR") .... also, after that first appointment, he disappears
What's one piece of advice would you give a prospective patient of John Petrozza at Massachusetts General Hospital?
Go with him if you have a straightforward case and not DOR.... do not expect him to have a "hmmm how interesting let's see why this odd response happened" approach
During treatment, were you treated like a number or a human with John Petrozza at Massachusetts General Hospital?
I think MGH is very poor for treating diminished ovarian reserve. I had a very strange situation happen, which is that I responded well to clomid and low doses of Gonal F (eg 75 and 112), like getting 3 eggs, but at high doses (eg 450)--which is what they insisted i needed for IVF--my body shut down and I had 0 follicles grow. My IVF cycle was cancelled. I suggested perhaps I just can't tolerate high levels of gonadotropins but Dr P insisted this is "impossible" and said my next cycle should be flare not antagonist with again 450 Gonal F. I got no sense that he wanted to figure out what went wrong. i was clearly a number. and btw, he has a very bad bedside manner. Delivers things like "IVF just might not work for you" with absolutely no sympathy ... bear in mind my AMH is over 2, I naturally conceived a child 2 years ago, etc. Again, no desire to problem solve. they want you in and out. If you are an easy/textbook case, that's fine. But if you are a puzzling case, I see no indication you're going to get attention at MGH.
Describe the protocols John Petrozza used in your cycles at Massachusetts General Hospital and their degree of success.
antagonist protocol IVF with no suppression
Describe your experience with Massachusetts General Hospital.
often running late
Describe the costs associated with your care under John Petrozza at Massachusetts General Hospital.
insurance co=pays only
1
Doctor
John Petrozza
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
Massachusetts General Hospital
Boston
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014, Successful
7
7
Age 44
2 IVF
Donor Eggs
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Unexplained
European
Income $100K - $199K
Business Executive
2nd of 2 Docs
Neutral
Neutral
Successful
He was upfront and honest with us about the need to use a donor egg and ICSI, after two failed IVF's with colleagues in his clinic, he would have moved forward with our own embryo's if we wanted by he painted a realist picture of what our success rate would be 0.5%
His [Dr. Petrozza 's] staff made us feel more human, we rarely saw him. Julie was the donor coordinator and she took care of everything for us; we couldn't have been more happy with her. the staff nurses who assisted during the transfer were also wonderful.
How was your experience with John Petrozza at Massachusetts General Hospital?
He was upfront and honest with us about the need to use a donor egg and ICSI, after two failed IVF's with colleagues in his clinic, he would have moved forward with our own embryo's if we wanted by he painted a realist picture of what our success rate would be 0.5%
What's one piece of advice would you give a prospective patient of John Petrozza at Massachusetts General Hospital?
ask a lot of question and understand WHY you're not able to conceive. Knowing why your not getting pregnant will help you be able to make decisions about topics you haven't considered yet, like donor egg
During treatment, were you treated like a number or a human with John Petrozza at Massachusetts General Hospital?
his staff made us feel more human, we rarely saw him
Describe the protocols John Petrozza used in your cycles at Massachusetts General Hospital and their degree of success.
we used a donor egg, so I felt less in control of the process. he had a clear roadmap of donor egg cycles to get me to feel comfortable with what this cycle would be like compared to my other two unsuccessful cycles.
Describe your experience with your nurse at Massachusetts General Hospital. (Assigned nurse: Julie Gold)
Julie was the donor coordinator and she took care of everything for us; we couldn't have been more happy with her. the staff nurses who assisted during the transfer were also wonderful
Describe your experience with Massachusetts General Hospital.
teaching hospital based clinic
Describe the costs associated with your care under John Petrozza at Massachusetts General Hospital.
the first two cycles were covered by insurance, the donor egg cycle cost of $25000.00 out of pocket
What specific things went wrong at Massachusetts General Hospital?
  • Failed to call with results
  • Lost or damaged samples
Describe the specific things that went wrong at Massachusetts General Hospital.
the blood lab accidently threw out my blood sample when discarding the used needle in the sharps container and had to redraw the sample for the pregnancy test. I had to call to get results, they only make call backs at the end of the day, but the results were sitting in their office from 8am that morning.
7
Doctor
John Petrozza
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Massachusetts General Hospital
Boston
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2009 - 2010, Successful
5
8
Age 31 - 32
2 IUI
Unexplained
European
Income $500K
Nurse or HC Services
3rd of 3 Docs
Doesn't Recommend
Neutral
Successful
He came across as very detached. While matter-of-fact can be ok, he communicated in a way that made me feel less than human - like he had a protocol he followed and who I was, how I felt, etc was pretty irrelevant. Ultimately, I got what I wanted: I became pregnant after two rounds of IUI... However, he did very little to make what is already a horrible experience any more bearable.
He [Dr. Petrozza] came across as very detached. While matter-of-fact can be ok, he communicated in a way that made me feel less than human - like he had a protocol he followed and who I was, how I felt, etc was pretty irrelevant. Ultimately, I got what I wanted: I became pregnant after two rounds of IUI... However, he did very little to make what is already a horrible experience any more bearable.
How was your experience with John Petrozza at Massachusetts General Hospital?
Ultimately, I got what I wanted: I became pregnant after two rounds of IUI. For that reason I wouldn't discourage friends from going to Dr Petrozza and I will always feel grateful for his help. However, he did very little to make what is already a horrible experience any more bearable. He came across as fairly cold and detached, which I wasn't completely bothered by. He actually would reintroduce himself at every appointment as if we had never met, which was almost funny. My real difficulty with him happened when I opted not to do a vaccine that he was pushing me to get (something that would have delayed my treatment months, I did after careful consideration and consulting a highly respected infectious disease MD) I was horrified by the way he treated me. He was belittling and not in the least compassionate. Luckily, he didn't remember who I was at my next appointment. I had a friend who had a very similar experience with him. She did say when she went back to see him to have a second child, his bedside manner had improved dramatically, almost to the point where she wondered if he had gotten negative feedback and was making a serious effort to be more personable.
What's one piece of advice would you give a prospective patient of John Petrozza at Massachusetts General Hospital?
As much as you can, try to go into your interactions with him with your own sense of detachment. As emotional as the process is, try to look at him as a vehicle to get where you're trying to go. Ultimately, he's a surgeon who can perform a procedure that you may need.
During treatment, were you treated like a number or a human with John Petrozza at Massachusetts General Hospital?
Dr Petrozza's bedside manner was generally horrible. He came across as very detached. While matter-of-fact can be ok, he communicated in a way that made me feel less than human - like he had a protocol he followed and who I was, how I felt, etc was pretty irrelevant.
5
Doctor
John Petrozza
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Massachusetts General Hospital
Boston
Operations
Scheduling
Billing Department
Nursing Staff
Educational Resources