John Queenan
Strong Fertility Center (U of Rochester)
Available Lines of Communication
Doctor email
Nurse email
Nurse email
Direct line to nurse
Not available by personal cell phone
Medical SchoolU. of Pennsylvania
ResidencyJohns Hopkins
FellowshipEastern Virginia Jones
Rochester
601 Elmwood Ave
Rochester, NY 14642
(585) 487-3378
8 assessments
10
N/A
Age
32 - 35
Treated
2016 - 2019
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF, 1 Egg Freezing, 1 Embryo Freezing
Diagnosis
PCOS, Poor Egg Quality
10
N/A
I have PCOS and suffered multiple miscarriages due to mistakes other docs made. We came to Dr. Queenan after no one else would give us any direction. He suggested we do PGS and that we time our transfers differently. We worked together to find a protocol that we felt comfortable with. It’s because of him that we now have our miracle baby. We have started treatment with him for baby number 2...He has always reviewed stats with us on how many to transfer and what were the benefits and risks...was the first to look beyond my medical records and ask me how I wanted to proceed instead of telling me.
After many years of treatment at this clinic [Strong Fertility Center] I’ve gotten to know the staff. Each of these nurses are caring and compassionate. They’re organized and responsive...The waiting room is a little worn out and needs a makeover. Waiting time is always relatively short and I’m in and out quickly. They always make time for me when I have work schedule conflicts and treatments that need to be done...I have PCOS and suffered multiple miscarriages due to mistakes other docs made. We came to Dr. Queenan after no one else would give us any direction. He suggested we do PGS and that we time our transfers differently. We worked together to find a protocol that we felt comfortable with. It’s because of him that we now have our miracle baby. We have started treatment with him for baby number 2.
Age
32 - 35
Treated
2016 - 2019
Success with this Doc
Yes
Race
Other
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 1 IVF, 1 Egg Freezing, 1 Embryo Freezing
Diagnosis
PCOS, Poor Egg Quality
10
N/A
How was your experience with John Queenan at Strong Fertility Center (U of Rochester)?
Dr. Q was the only one who worked with my husband and I. We worked with 3 other docs who just gave us text book answers as to why we kept having miscarriages. Dr Queenan was the first to insist we should test our eggs and we did and found abnormalities. He’s kind and caring and genuinely wants to see a happy ending for his patients. He was always very thorough and tries to lighten the mood if he can. He’s extremely intelligent and knows is always ready to have discussions around different treatment options. He helped us conceive our sweet boy after 5 years of struggling.
What's one piece of advice would you give a prospective patient of John Queenan at Strong Fertility Center (U of Rochester)?
Trust him. He knows what he’s doing. If he says that something will work, you should try it. If you feel other treatment options would be better don’t hesitate to discuss them with him- he’s very receptive.
During treatment, were you treated like a number or a human with John Queenan at Strong Fertility Center (U of Rochester)?
Dr. Queenan was the first to look beyond my medical records and ask me how I wanted to proceed instead of telling me.
Describe the protocols John Queenan used in your cycles at Strong Fertility Center (U of Rochester) and their degree of success.
I have PCOS and suffered multiple miscarriages due to mistakes other docs made. We came to Dr. Queenan after no one else would give us any direction. He suggested we do PGS and that we time our transfers differently. We worked together to find a protocol that we felt comfortable with. It’s because of him that we now have our miracle baby. We have started treatment with him for baby number 2.
Describe your experience with the nursing staff.
After many years of treatment at this clinic I’ve gotten to know the staff. Each of these nurses are caring and compassionate. They’re organized and responsive.
Describe your experience with Strong Fertility Center (U of Rochester).
The waiting room is a little worn out and needs a makeover. Waiting time is always relatively short and I’m in and out quickly. They always make time for me when I have work schedule conflicts and treatments that need to be done.
Describe the costs associated with your care under John Queenan at Strong Fertility Center (U of Rochester).
I have great insurance. Beyond that it was affordable.
Describe John Queenan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Strong Fertility Center (U of Rochester).
He has always reviewed stats with us on how many to transfer and what were the benefits and risks.
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0
2
Age
23
Treated
2017
Success with this Doc
No
Treatment
3 Fertility Medications
Diagnosis
PCOS
0
2
My Fallopian tube spasmd during my HSG and the Dr that preformed it told him that, but Dr. Queenan refused to listen. He said I needed another HSG, and a tubal cannulation, and after that he wanted to do Femara, with trigger shot, and IUI even though my husband has perfect sperm. We said we couldn’t afford it (the HSG alone was $300+) and I asked if we could try Femara alone. He became very irritated and said no.
The clinic [Strong Fertility Center] was very clean, and modern. The waiting room was nice and very spacious (so you didn’t have to sit on top of other nervous people!) It did take almost 3 months to get an appointment though.... After my appointments the nurse would come in and explain things again which was nice. They do have a phlebotomist there who is horrible. She insisted I had terrible veins and took my blood from my hand. And every time I had blood drawn from her it was very painful. I’ve never had any issues with having my blood drawn before I met her.
Age
23
Treated
2017
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
3 Fertility Medications
Diagnosis
PCOS
0
2
How was your experience with John Queenan at Strong Fertility Center (U of Rochester)?
After my HSG showed inconclusive results he refused to listen to me and the dr that performed the test. He saw what he wanted to see and he pushed for expensive treatments that weren’t needed. When we refused and asked for other options/tests he refused to help us further.
What's one piece of advice would you give a prospective patient of John Queenan at Strong Fertility Center (U of Rochester)?
If you’re a text book case and everything goes to plan he will probably be great. But when something isn’t quite text book he doesn’t seem to know what to do. Everything is by the book and he refuses to offer anything outside the box.
During treatment, were you treated like a number or a human with John Queenan at Strong Fertility Center (U of Rochester)?
He didn’t seem to take my husband and I seriously since we were so young. He kept saying “well you’re young... etc.”
Describe the protocols John Queenan used in your cycles at Strong Fertility Center (U of Rochester) and their degree of success.
My Fallopian tube spasmd during my HSG and the Dr that preformed it told him that, but Dr. Queenan refused to listen. He said I needed another HSG, and a tubal cannulation, and after that he wanted to do Femara, with trigger shot, and IUI even though my husband has perfect sperm. We said we couldn’t afford it (the HSG alone was $300+) and I asked if we could try Femara alone. He became very irritated and said no.
Describe your experience with the nursing staff.
After my appointments the nurse would come in and explain things again which was nice. They do have a phlebotomist there who is horrible. She insisted I had terrible veins and took my blood from my hand. And every time I had blood drawn from her it was very painful. I’ve never had any issues with having my blood drawn before I met her.
Describe your experience with Strong Fertility Center (U of Rochester).
The clinic was very clean, and modern. The waiting room was nice and very spacious (so you didn’t have to sit on top of other nervous people!) It did take almost 3 months to get an appointment though.
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Verified
This patient has provided documentation of treatment at this clinic.
10
10
Age
31
Treated
2016
Success with this Doc
Yes
Treatment
IUI, 1 IVF, 1 Egg Freezing, 1 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Tubal Blockage, Unexplained
10
10
One of the best things that Dr. Queenan pushed for is getting the genetic testing done on the embryos to see what embryos are good and which ones will definitely not implant. This saved an unbelievable amount of heartache due to failed implantations and resulted in a live birth on the first embryo transfer.... Great bedside manner, compassion, empathy and personalization are second only to Dr. Queenan’s vast knowledge and experience with IVF.
Appointments and getting in when you need to was a piece of cake. Nurses and reception are always and easily reachable by phone. The facility and rooms are clean, professional and warm. The clinic exudes experience.... After the first few months of visits the nursing staff seemed like a group of friends that you’re just going to hang out with for a bit. They knew you by name. They cared about what you were going through.
Age
31
Treated
2016
Success with this Doc
Yes
Race
Prefer not to answer
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, 1 IVF, 1 Egg Freezing, 1 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Tubal Blockage, Unexplained
10
10
How was your experience with John Queenan at Strong Fertility Center (U of Rochester)?
There is no other clinic and no other doctor I would ever want to do IVF with. We are starting a second IVF attempt in the coming months. Dr. Queenan, along with all the staff at the Strong infertility clinic were wonderful. Success rates and experience are unmatched anywhere else in the NY area. We had a successful live birth from our first embryo transfer of our first IVF attempt.
What's one piece of advice would you give a prospective patient of John Queenan at Strong Fertility Center (U of Rochester)?
Follow his recommendations. He knows what he is doing.
During treatment, were you treated like a number or a human with John Queenan at Strong Fertility Center (U of Rochester)?
Great bedside manner, compassion, empathy and personalization are second only to Dr. Queenan’s vast knowledge and experience with IVF.
Describe the protocols John Queenan used in your cycles at Strong Fertility Center (U of Rochester) and their degree of success.
One of the best things that Dr. Queenan pushed for is getting the genetic testing done on the embryos to see what embryos are good and which ones will definitely not implant. This saved an unbelievable amount of heartache due to failed implantations and resulted in a live birth on the first embryo transfer.
Describe your experience with the nursing staff.
After the first few months of visits the nursing staff seemed like a group of friends that you’re just going to hang out with for a bit. They knew you by name. They cared about what you were going through. You can tell they love their job and this is exactly where they want to be.
Describe your experience with Strong Fertility Center (U of Rochester).
Appointments and getting in when you need to was a piece of cake. Nurses and reception are always and easily reachable by phone. The facility and rooms are clean, professional and warm. The clinic exudes experience.
Describe the costs associated with your care under John Queenan at Strong Fertility Center (U of Rochester).
IVF package including stimulation and egg retrieval and transfers: $6500. PGS genetic testing: $3500. Medications: $1000-$2000.
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8
8
Age
34 - 35
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
Other
8
8
[Dr. Queenan is] quite friendly...is very knowledgeable. I trust him. However, he tends not to listen to his patents. For example, from the first appointment, I told him I thought I had implantation issues, because I had no problem of ovulation, and my cycle is very accurate. He did not listen to me, and suggested four cycles of IUI. They all failed. Then we went further with IVF, and before the procedure, they finally found I had polyps in my uterus. So my polyps were removed, and we had a successful pregnancy. I am not sure if they found the polyps at the first time, if we would still need IVF.
They [nurses at Strong Fertility Center] were nice and professional...We spent $4000 on PGS...They [staff] are very knowledgeable, and they care about their patients. However, I feel like sometimes they are too confident, and tend not to listen to their patients. I was a textbook case, so I had a success with their treatment. However, sometimes I wonder if they believed what I said (I told them I had implantation issues, and they did not believe), and fixed my implantation issues, if we still needed IVF which is stressful and painful.
Age
34 - 35
Treated
2016 - 2017
Success with this Doc
Yes
Race
East Asian
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Other
8
8
How was your experience with John Queenan at Strong Fertility Center (U of Rochester)?
Dr. Queenan is very knowledgeable. I trust him. However, he tends not to listen to his patents. For example, from the first appointment, I told him I thought I had implantation issues, because I had no problem of ovulation, and my cycle is very accurate. He did not listen to me, and suggested four cycles of IUI. They all failed. Then we went further with IVF, and before the procedure, they finally found I had polyps in my uterus. So my polyps were removed, and we had a successful pregnancy. I am not sure if they found the polyps at the first time, if we would still need IVF.
During treatment, were you treated like a number or a human with John Queenan at Strong Fertility Center (U of Rochester)?
Dr. Queenan and the staff were quite friendly.
Describe your experience with the nursing staff.
They were nice and professional.
Describe your experience with Strong Fertility Center (U of Rochester).
They are very knowledgeable, and they care about their patients. However, I feel like sometimes they are too confident, and tend not to listen to their patients. I was a textbook case, so I had a success with their treatment. However, sometimes I wonder if they believed what I said (I told them I had implantation issues, and they did not believe), and fixed my implantation issues, if we still needed IVF which is stressful and painful.
Describe the costs associated with your care under John Queenan at Strong Fertility Center (U of Rochester).
We spent $4000 on PGS, and the insurance covered the other cost. We are lucky to have good insurance.
Describe John Queenan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Strong Fertility Center (U of Rochester).
Dr. Queenan highly recommended eSET. We did PGS, and transferred one single embryo. It was successful. I read some studies before eSET, and I believe this is the best option for us.
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7
8
Age
31 - 32
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
7
8
He [Dr. Queenan] answered our questions as a doctor but also included his personal opinion when asked. He was responsive to our wants during our cycles as well...He is knowledgeable and trustworthy. He is strong in his convictions related to fertility treatment but is open to hearing your thoughts and ideas. He has a calmness about him that benefits the clients he interacts with...With unexplained infertility, we went with very “classic” treatment approaches using the least amount of medication possible. Dr Q is very conservative with his use of medications.
They [nursing staff at Strong Fertility Center] are knowledgeable and efficient; however, they see so many individuals throughout the day they do seem rushed...My IVF cycle package cost $6500 (one egg retrieval and two transfers). I spent an extra $4500 on PGS testing and $4000 on medications. I also spent $1500 on FET medications...The clinic is extremely efficient. The downside is they see so many patients in one day it can be easy to feel like a number. They always called when they said they would and returned my calls within a timely manner.
Age
31 - 32
Treated
2016 - 2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
7
8
How was your experience with John Queenan at Strong Fertility Center (U of Rochester)?
He is knowledgeable and trustworthy. He is strong in his convictions related to fertility treatment but is open to hearing your thoughts and ideas. He has a calmness about him that benefits the clients he interacts with.
What's one piece of advice would you give a prospective patient of John Queenan at Strong Fertility Center (U of Rochester)?
He will answer any question asked of him, just make sure you come with them ready to ask!
During treatment, were you treated like a number or a human with John Queenan at Strong Fertility Center (U of Rochester)?
He answered our questions as a doctor but also included his personal opinion when asked. He was responsive to our wants during our cycles as well.
Describe the protocols John Queenan used in your cycles at Strong Fertility Center (U of Rochester) and their degree of success.
With unexplained infertility, we went with very “classic” treatment approaches using the least amount of medication possible. Dr Q is very conservative with his use of medications.
Describe your experience with the nursing staff.
They are knowledgeable and efficient; however, they see so many individuals throughout the day they do seem rushed.
Describe your experience with Strong Fertility Center (U of Rochester).
The clinic is extremely efficient. The downside is they see so many patients in one day it can be easy to feel like a number. They always called when they said they would and returned my calls within a timely manner.
Describe the costs associated with your care under John Queenan at Strong Fertility Center (U of Rochester).
My IVF cycle package cost $6500 (one egg retrieval and two transfers). I spent an extra $4500 on PGS testing and $4000 on medications. I also spent $1500 on FET medications.
Describe John Queenan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Strong Fertility Center (U of Rochester).
He very, very strongly believes is eSET. He warned us about the risks of transferring more than one embryo on multiple occasions. We are thankful we only transferred one embryo, as our one embryo split and we are having identical twins.
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6
7
Age
46
Treated
2016
Success with this Doc
No
Treatment
2 IVF, Donor Eggs
Diagnosis
Tubal Blockage, Unexplained
6
7
He's [Dr John Queenan] pretty good about introducing himself, tries to be conversational and resorts to a jokey humor that is distracting. His procedures tend to be more painful than with other doctors. That is to say I think he could be more gentle...Did a couple cycles because the first batch of donor eggs was a failure. They required a mock cycle to get the treatment right. Resulted in adding a thyroid medication for the real cycle. They always claimed they had to follow the protocols required by the egg bank which made me think they sometimes couldn't change things even if they wanted to.
The intake nurses [at Strong Fertility Center in Rochester] can be very gruff, they rarely introduce themselves. The paperwork is confusing and uses medical lingo. You have to ask them to use lay language sometimes....paid out of pocket for donor eggs $10k. Remaining IVF procedures covered under insurance....He's [Dr. John Queenan] pretty good about introducing himself, tries to be conversational and resorts to a jokey humor that is distratcting. His procedures tend to be more painful than with other doctors. That is to say I think he could be more gentle.
Age
46
Treated
2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
2 IVF, Donor Eggs
Diagnosis
Tubal Blockage, Unexplained
6
7
How was your experience with John Queenan at Strong Fertility Center (U of Rochester)?
He's pretty good about introducing himself, tries to be conversational and resorts to a jokey humor that is distratcting. His procedures tend to be more painful than with other doctors. That is to say I think he could be more gentle.
What's one piece of advice would you give a prospective patient of John Queenan at Strong Fertility Center (U of Rochester)?
He has a big personality - it can be distracting.
During treatment, were you treated like a number or a human with John Queenan at Strong Fertility Center (U of Rochester)?
He seems to care. He's super busy and seems a bit ditzy though.
Describe the protocols John Queenan used in your cycles at Strong Fertility Center (U of Rochester) and their degree of success.
Did a couple cycles because the first batch of donor eggs was a failure. They required a mock cycle to get the treatment right. Resulted in adding a thyroid medication for the real cycle. They always claimed they had to follow the protocols required by the egg bank which made me think they sometimes couldn't change things even if they wanted to.
Describe your experience with your nurse at Strong Fertility Center (U of Rochester).
The care structure isn't clear at the beginning. It is confusing to figure out with whom you should speak with.
Describe your experience with Strong Fertility Center (U of Rochester).
The intake nurses can be very gruff, they rarely introduce themselves. The paperwork is confusing and uses medical lingo. You have to ask them to use lay language sometimes.
Describe the costs associated with your care under John Queenan at Strong Fertility Center (U of Rochester).
Paid out of pocket for donor eggs $10k. Remaining IVF procedures covered under insurance.
What specific things went wrong at Strong Fertility Center (U of Rochester)?
- Canceled a cycle due to clinic error
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5
8
Age
38
Treated
2019
Success with this Doc
?
Treatment
IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
5
8
Bedside manner is quirky. Makes it evident he [Dr. Queenan] is insecure to be asked questions by patients. Condescending tone when questions asked. As he stated “ I like to hear my own voice, you just listen”. This was very off putting. ... Physician stated he has lots of patients and therefore could not remember who we are or our story was. ... He is a good fit if you prefer a hierarchical physician- patient relationship
The clinic [Strong Fertility Center] offers free support groups and counseling with LMHC. It is centrally located. Front end staff are very pleasant and kind. Nurse Practitioners also very helpful ... She [nurse] is very organized and explains everything in great detail. She demonstrates compassion and understanding on this difficulty Journey ... An option [eset] is not provided and we were told one would be inserted
Age
38
Treated
2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Professor
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
5
8
How was your experience with John Queenan at Strong Fertility Center (U of Rochester)?
Bedside manner is quirky. Makes it evident he is insecure to be asked questions by patients. Condescending tone when questions asked. As he stated “ I like to hear my own voice, you just listen”. This was very off putting.
What's one piece of advice would you give a prospective patient of John Queenan at Strong Fertility Center (U of Rochester)?
He is a good fit if you prefer a hierarchical physician- patient relationship
During treatment, were you treated like a number or a human with John Queenan at Strong Fertility Center (U of Rochester)?
Physician stated he has lots of patients and therefore could not remember who we are or our story was.
Describe the protocols John Queenan used in your cycles at Strong Fertility Center (U of Rochester) and their degree of success.
Plan for Mock cycle. Then will do donor eggs— our choice of frozen from national bank or anonymous fresh donor from clinic.
Describe your experience with your nurse at Strong Fertility Center (U of Rochester). (Assigned nurse: Kaitlin)
She is very organized and explains everything in great detail. She demonstrates compassion and understanding on this difficulty Journey
Describe your experience with Strong Fertility Center (U of Rochester).
There was a Reasonable wait time to get an initial consult. The clinic offers free support groups and counseling with LMHC. It is centrally located. Front end staff are very pleasant and kind. Nurse Practitioners also very helpful
Describe the costs associated with your care under John Queenan at Strong Fertility Center (U of Rochester).
22,000 inclusive for third party reproduction with donor eggs
Describe John Queenan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Strong Fertility Center (U of Rochester).
An option is not provided and we were told one would be inserted
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Verified
This patient has provided documentation of treatment at this clinic.
3
3
Age
27 - 32
Treated
2010 - 2015
Success with this Doc
No
Treatment
3 IVF
Diagnosis
Male Factor
3
3
Dr Queenan is a great RE but if you don't fit into his plan he doesn't offer many alternatives. He basically gave up on us. After a few unsuccessful cycles he told me I needed a gestational carrier and that it would be too expensive for us.... I went to this practice for 5 years and nurses still didn't know my name..... Every time I did a cycle there were errors with my plan. One time I took the wrong dose of meds because it was wrong in my plan. One time my plan got mailed to the wrong address! They said I must have moved, which of course I didn't.
Dr Queenan is a great RE but if you don't fit into his plan he doesn't offer many alternatives. He basically gave up on us. After a few unsuccessful cycles he told me I needed a gestational carrier and that it would be too expensive for us.... I went to this practice [Strong Fertility Center] for 5 years and nurses still didn't know my name..... Every time I did a cycle there were errors with my plan. One time I took the wrong dose of meds because it was wrong in my plan. One time my plan got mailed to the wrong address! They said I must have moved, which of course I didn't.
Age
27 - 32
Treated
2010 - 2015
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IVF
Diagnosis
Male Factor
3
3
How was your experience with John Queenan at Strong Fertility Center (U of Rochester)?
Dr Queenan is a great RE but if you don't fit into his plan he doesn't offer many alternatives. He basically gave up on us. After a few unsuccessful cycles he told me I needed a gestational carrier and that it would be too expensive for us.
What's one piece of advice would you give a prospective patient of John Queenan at Strong Fertility Center (U of Rochester)?
Don't waste your time at this office.
During treatment, were you treated like a number or a human with John Queenan at Strong Fertility Center (U of Rochester)?
I went to this practice for 5 years and nurses still didn't know my name.
Describe your experience with your nurse at Strong Fertility Center (U of Rochester). (Assigned nurse: Dawn)
They were terrible!!! Very unorganized, very rude! They made mistakes in my plan and never apologized. Their mistakes always ended up being my fault.
Describe your experience with Strong Fertility Center (U of Rochester).
Medically they do everything by the book. They don't think outside of the box. They are not accommodating or compassionate.
Describe the costs associated with your care under John Queenan at Strong Fertility Center (U of Rochester).
I can't remember exactly but I think it was $7500 for IVF and $3000 for FETs
Describe John Queenan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Strong Fertility Center (U of Rochester).
Dr Q told me my chances were better with only one but we did two cycles with only one embryo and it was unsuccessful
What specific things went wrong at Strong Fertility Center (U of Rochester)?
- Failed to call in prescriptions to pharmacy
- Lost paperwork
- Failed to call with results
- Failed to send your chart to another clinic
- Failed to inform you of changes in protocol
- Lost results
- Provided conflicting information
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Verified
This patient has provided documentation of treatment at this clinic.