John Wilcox

HRC Fertility

Rated 6.2
Strongly recommend: 32%Neutral: 35%Don't recommend: 33%6.2
32% strongly recommend
19 reviews
Humanity
6.7
6.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
7.3
7.3
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.3
7.3
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.2
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
USC
Residency
USC
Fellowship
USC

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
John Wilcox works in 1 office at

HRC Fertility
Rated 7.5
Strongly recommend: 57%Neutral: 19%Don't recommend: 24%7.5

Explore Clinic
Pasadena
55 S. Lake Ave
Pasadena, CA 91101

19 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
1
NPS
1
Age 38
1 Embryo Freezing
Unexplained
Latinx
Income $50K - $99K
Professor
2nd of 2 Docs
3 IUI With Other Docs
IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I believe Dr. Wilcox is an exceptional, knowledgeable doctor with years of experience. ... We have had two failed transfers with pgs normal embryos and he only suggested one test (ERA) but does not believe in changing our protocol at all. ... I believe it is unconscionable that a doctor does not provide follow up care with failed treatments and that I had to demand follow up meetings.
I would NOT recommend HRC to any prospective patients. ... It seems they are most interested in generating profit rather than providing attentive care to people who are experiencing one of the most difficult things they can go through in their lives. ... HRC is completely overworked, overbooked, and overcrowded. ... The nurses are too busy, the doctors are busy and also too confident and cocky in their abilities ...
How was your experience with John Wilcox at HRC Fertility?
I believe Dr. Wilcox is an exceptional, knowledgeable doctor with years of experience. He has a calm, supportive and reassuring demeanor, however, he is a bit too confident in his abilities and unwilling to change or adjust his protocol. We have had two failed transfers with pgs normal embryos and he only suggested one test (ERA) but does not believe in changing our protocol at all. He also does not do follow up appointments and after two failed transfers, I had to push our clinic to demand a meeting with Dr. Wilcox. I believe it is unconscionable that a doctor does not provide follow up care with failed treatments and that I had to demand follow up meetings.
What's one piece of advice would you give a prospective patient of John Wilcox at HRC Fertility?
I would not recommend HRC or Dr. Wilcox if you are seeking personalized, one-on-one care with a provider who has the time to respond to your concerns. However, if this is not a priority for you, then HRC and Dr. Wilcox are very capable and should hopefully get you success. They are not a good clinic for patients that have more difficult cases and need more specialized care.
During treatment, were you treated like a number or a human with John Wilcox at HRC Fertility?
HRC's clinic in Pasadena is completely overworked and understaffed. They have taken on too many patients, including a large number of foreign national patients. There have been many times where the waiting room is so crowded that patients have nowhere to sit. This in turn affects the level of care that the doctors and nurses provide us as patients. I have had very little interaction with Dr. Wilcox and he is so busy that he does not do follow up appointments with patients. I realize that we need to find a clinic and doctor that offers more personalized care.
Describe the protocols John Wilcox used in your cycles at HRC Fertility and their degree of success.
I did one egg retrieval with Dr. Wilcox which yielded 34 eggs, of which 28 were mature. All 28 were fertilized with ICSI and we ended up with 14 blastocysts. We sent the 14 embryos to be PGS tested and 6 came back PGS normal. He gave us a protocol of menopur and follistim and Lupron trigger. For FET #1, we did delestrogen injections every 3 days and then progesterone suppositories and sublingual progesterone 3 times a day. This resulted in a negative beta test (implantation failure) with our best PGS embryo. FET #2 I took 10mg daily of prednisone, delestrogen injections every 3 days and progesterone suppositories twice a day and progesterone injections once a day. This also resulted in a negative beta test (implantation failure) with our second best PGS embryo. Dr. Wilcox suggested ERA to determine if the timing is accurate but does not recommend any further immune testing or testing for endometritis or endometriosis. With each transfer, my lining has been perfect (10mm a week before the transfer, trilaminar stripe), my hysteroscopy showed a great uterine cavity. Dr Wilcox believes it is just a matter of time until we get pregnant and does not suggest any other testing so we will be switching doctors.
Describe your experience with your nurse at HRC Fertility. (Assigned nurse: Nanette Villajoaquin)
Dr Wilcox's nursing staff is good and prompt in returning my calls and emails, however they do lack some compassion or empathy. For example, my nurse called with the negative beta results and did not say "I'm sorry" or any other words to provide comfort. I also think the nurses are completely overworked and understaffed.
Describe your experience with HRC Fertility.
HRC is completely overworked, overbooked, and overcrowded. It seems they are most interested in generating profit rather than providing attentive care to people who are experiencing one of the most difficult things they can go through in their lives. The nurses are too busy, the doctors are busy and also too confident and cocky in their abilities (which hasn't worked for us as we are not pregnant yet) and unwilling to change. They are more concerned with their foreign investments and their clinic is more about making a profit than providing personalized, attentive care. I would NOT recommend HRC to any prospective patients. They have good success rates but they treat you like a number. This is not worth it to me at all.
Describe the costs associated with your care under John Wilcox at HRC Fertility.
We paid around $16,000 for egg retrieval, ICSI, and pgs testing on 14 embryos (including ultrasounds, blood tests, and one beta test and transfer). Our next FET cycle cost $3260 which includes a Kaiser discount. The medications were extra and varied in price.
Describe John Wilcox's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility.
N/A
What specific things went wrong at HRC Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at HRC Fertility.
I did not have any mismanagement of my case (e.g. protocol, medications, etc) but I was generally unhappy with how impersonal our care was. After one failed transfer, we did not get a follow up appointment with our doctor nor were we counseled on why things possibly failed and what we could do for our next transfer. There was also an assumption that we had unlimited funds to do all types of procedures that we could not afford. We were not explained WHY we were given certain medications over others, which comes back to a lack of personalized care and one-on-one interaction with our doctor.
1
Doctor
John Wilcox
NPS
Humanity
1 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
1 of 5
1
Clinic
HRC Fertility
Pasadena
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
0
NPS
0
Age 40
2 IVF
Diminished Ovarian Reserve
1st of 2 Docs
3 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
The doctor’s [Dr. Wilcox] approach is a one size fits all method. Throughout the 3 rounds of IVF, he did not bother changing the medication for any of those rounds. Even after 2 of the cycles resulted in identical failed outcomes that followed the same recipe, he chose to only slightly change the dosage on one of the medications...Throughout the treatment, he was dismissive of my questions and continued to use statistics to justify his dismissive attitude...
The staff [at HRC Fertility] was friendly and helpful. However, it was apparent that they were understaffed. There were a few times where I was left in a waiting room (or left in the hallway) after an exam for awhile before a nurse came to meet with me...During one IVF round, the nurse did not order one of my medications in time and I actually ran out of it...The billing department lost records of previous invoices....
How was your experience with John Wilcox at HRC Fertility?
Summary: I would NOT recommend going to Dr Wilcox at HRC for your fertility treatment, as I had a disappointing and demoralizing experience with him. Note: This review is solely for Dr John Wilcox and does not reflect the other doctors at the HRC Fertility clinic. Background: I had 3 unsuccessful rounds of IVF (2 that went through an egg retrieval and 1 that did not even make it that far). I waited a year to write this review because I wanted to be absolutely sure that the disappointing experience was valid and not marred from the failed results. I wanted to wait and compare the behavior with my other doctor to be absolutely sure that this wasn’t behavior that was common or considered normal. I can assure you that it is not. I ended up going to another clinic, and am now pregnant. I just wish I didn’t have to go through the painful journey with Dr Wilcox beforehand. I hope this feedback will help others avoid my mistake, and save themselves heartache and a huge financial loss. Problem #1: One size fits all approach The doctor’s approach is a one size fits all method. Throughout the 3 rounds of IVF, he did not bother changing the medication for any of those rounds. Even after 2 of the cycles resulted in identical failed outcomes that followed the same recipe, he chose to only slightly change the dosage on one of the medications. I also asked him about changing the medication, which he dismissed and chose to stick to his [continued unsuccessful] method. By the way, the 2nd round didn’t even make it to the egg retrieval stage. One example of the unchanging and failed recipe: Dr Wilcox had me start every cycle with 2 weeks on birth control. Come to find (per my new doctor at a different fertility clinic) that birth control can actually slow down the growth of follicles too much for those who are sensitive to birth control AND that the birth control method is actually for the benefit of the doctor not the patient. It allows the doctor to control the timing of a woman’s cycle, rather than follow the natural cycle. (Dr Wilcox never explained this to me, btw) Problem #2: Poor bedside manner Throughout the treatment, the doctor was dismissive of my questions and continued to use statistics to justify his dismissive attitude. (I.e., when I asked him why the medications were not changed after the first and second failed attempt, he told me that his approach works for the ‘majority’ of his clients and if it failed for me then that must mean statistically I do not have a good chance of getting pregnant anyways.) His stance was that since my results were not successful based on his [one size fits all] treatment, the odds of me getting pregnant were slim to none. He told me straight up that I had <1% of getting pregnant by the 2nd cycle. He also mentioned to me after my first round, that HRC’s policy was to only allow 3 rounds per person before they stop treatment. (They would only continue treatment if the person opts for a donor egg.) Problem #3: Understaffed The staff was friendly and helpful. However, it was apparent that they were understaffed. There were a few times where I was left in a waiting room (or left in the hallway) after an exam for awhile before a nurse came to meet with me. During one IVF round, the nurse did not order one of my medications in time and I actually ran out of it. When I let the staff know that I ran out and I needed to get a refill ASAP, Dr Wilcox emailed me and said that it was ok that I skip a few days because it doesn’t really make much of a difference. Nice to know that they prescribed me medication (that was quite expensive) that ‘didn’t do much’. Problem #4: Runs like a business The office is really nice and comfortable. The waiting lounge feels spa-like and I know they recently moved into a new space since I left. HRC looks like a very profitable business, and Dr Wilcox manages that business very well. Throughout my IVF experience with him, I felt like he was handling my fertility treatment very much like a business. With the one size fits all treatment, the policy of no more than 3 rounds, and immediate referral to egg donor after the first round, I felt like he was churning me through the fertility factory and trying to get me out as soon as possible so the next customer can get in line. In my final IVF round with HRC, he confirmed that I only had one follicle that was mature enough to retrieve. (Yes, only ONE) He told me to go ahead with the egg retrieval surgery anyways. For those of you who are not familiar with that procedure, the patient undergoes general anesthesia and the procedure is invasive. Dr Wilcox had me go through that procedure for ONE follicle, which has a very low chance of success. I didn’t realize how unethical it was for him to do that, until I went to the new clinic and the multiple doctors there said that they would never recommend a patient to go through a retrieval with only one follicle. This just further confirmed that he does not treat patients like human beings. Conclusion: If you are looking to get fertility treatment, please go to another doctor. You will not get the experience you need nor deserve with Dr Wilcox. Luckily for me, my insurance covered majority of my treatments so I was financially able to continue with another doctor and now I am pregnant. However, I know for a fact that if I didn’t have insurance, I would have spent my savings on this horrendous experience.
What's one piece of advice would you give a prospective patient of John Wilcox at HRC Fertility?
Go to another doctor. If you've already committed, then do A LOT of research on your own. I would ask about alternative medication (especially to the birth control pills they prescribe) and alternative hormone medication. There are hormone medications that are covered by insurance and ones that are not. Ask your insurance and TELL (don't ask) him that is what you need.
During treatment, were you treated like a number or a human with John Wilcox at HRC Fertility?
Throughout my IVF experience with Dr Wilcox, I felt like he was handling my fertility treatment very much like a business. With the one size fits all treatment, the policy of no more than 3 rounds, and immediate referral to egg donor after the first round, I felt that he was churning me through the fertility factory and trying get me out as soon as possible, so the next customer can get in line. Throughout the treatment, he was dismissive of my questions and continued to use statistics to justify his dismissive attitude. (I.e., when I asked him why the medications were not changed after the first and second failed attempt, he told me that his approach works for the ‘majority’ of his clients and if it failed for me then that must mean statistically I do not have a good chance of getting pregnant anyways.)
Describe the protocols John Wilcox used in your cycles at HRC Fertility and their degree of success.
Round 1: I started with birth control pill for 7 days. Then they had me take [daily] 25ml of Omnitrope injections, 300 IU of Gonal injections for first couple of days, then increased dosage to 450 IU, and Clomid pills for about a week and a half. Gonal dosage increased because the follicles were not growing quickly enough. (The # of days of hormone treatment also differed slightly for each round depending on the follicle growth each time.) Dr Wilcox was waiting until the follicles reached an average of 20-23 mm. I used Pregnyl as the trigger shot 2 days before the egg retrieval. Results were one egg retrieved with failed fertilization even though they were monitoring 3 eggs. Round 2: Same birth control for 7 days. Then 25ml of Omnitrope injections, 450 IU of Gonal injections and Clomid pills for only 4 days because my follicles were growing unevenly so they stopped treatment mid-way. Result: No egg retrieval. Round 3: Same birth control for 7 days. Then 25ml of Omnitrope, 450 IU of Gonal for first 4 days then increased to 525 IU, and Clomid. Again, the follicle were not growing quickly enough. Pregnyl for trigger then retrieval. Doctor continued to try to hit the 20-23 mm follicle size. Results: Retrieved one egg (doctor knew there was only one egg). Egg degenerated a couple of days after retrieval.
Describe your experience with your nurse at HRC Fertility. (Assigned nurse: Gladdys D. Caspellan)
The staff was friendly and helpful. However, it was apparent that they were understaffed. There were a few times where I was left in a waiting room (or left in the hallway) after an exam for awhile before a nurse came to meet with me. During one (of 3) of the IVF rounds, the nurse did not order one of my medications (omnitrope) in time and I actually ran out of it in the middle of treatment. When I let the staff know that I needed to get a refill ASAP, Dr Wilcox emailed me and said that it was ok that I skip a few days because it did not really make much of a difference. Nice to know that they prescribed me medication (that was quite expensive) that ‘didn’t do much’. My coordinator was sweet but she was not very responsive. She called me a couple of times in the beginning of my first round but then I never really heard from her afterwards. I mostly spoke or emailed with the nurses directly. And when I had billing questions, I had to work directly with the billing department.
Describe your experience with HRC Fertility.
Strengths: The nurses who took my blood sample during every visit were pros at it. Seemingly painless and minimal bruising. Weaknesses: Clinic was super busy with understaffed nurses. Don't except to get a lot of attention here.
Describe the costs associated with your care under John Wilcox at HRC Fertility.
Thankfully, my insurance covered most of the services. There were a few medications that my insurance did not cover, like Omnitrope and Pregnyl.
What specific things went wrong at HRC Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
Describe the specific things that went wrong at HRC Fertility.
During one IVF round, the nurse did not order one of my medications in time and I actually ran out of it. When I let the staff know that I ran out and I needed to get a refill ASAP, Dr Wilcox emailed me and said that it was ok that I skip a few days because it doesn’t really make much of a difference. The billing department lost records of previous invoices. I got an invoice recently (in 2021) for services in 2020. Unfortunately, my FSA does not cover services from prior years so I had to pay out of pocket. They also double billed my insurance for the same services in 2020. Thankfully I researched each service (and kept track of them in my own excel spreadsheet) so I noticed it right away. The billing dept actually admitted that the prior team that handled the bills lost paperwork.
0
Doctor
John Wilcox
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
5 of 5
Trustworthiness
1 of 5
Compassion
2 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
HRC Fertility
Pasadena
NPS
Operations
2 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
8
NPS
10
Age 30
2 IUI
1 IVF
PCOS
Tubal Blockage
European
Income $100K - $199K
Sales Representative
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr. Wilcox is straight to the point and gets amazing results. While we didn't have our hands held along the way, we always felt like we were in good hands under his direction. I wish we had a bit more interaction with him but have had amazing results to date. ... If you want someone to dry your tears or hold your hand along the way, I would recommend a different doctor. But you have the trust him, as he gets amazing results and his support staff is wonderful.
While the clinic [HRC] was always packed with patients and families, I never had to wait very long. The finance department was very easy to work with. The facility was very nice, clean and comfortable. ... All the coordinators we worked with were wonderful. All emails and phone calls were returned within a few hours, all questions were answered and next steps were always explained. I also really loved the nurse practitioner.
How was your experience with John Wilcox at HRC Fertility?
Dr. Wilcox is straight to the point and gets amazing results. While we didn't have our hands held along the way, we always felt like we were in good hands under his direction. I wish we had a bit more interaction with him but have had amazing results to date. Of the 34 eggs retrieved, we had 11 come back healthy post PGS testing.
What's one piece of advice would you give a prospective patient of John Wilcox at HRC Fertility?
If you want someone to dry your tears or hold your hand along the way, I would recommend a different doctor. But you have the trust him, as he gets amazing results and his support staff is wonderful.
During treatment, were you treated like a number or a human with John Wilcox at HRC Fertility?
Didn't have much interaction with the Dr. after our consultation... we communicated with the nursing staff, who are all amazing!
Describe the protocols John Wilcox used in your cycles at HRC Fertility and their degree of success.
We started with IUI, as it is much cheaper and an easy process. He said to try IUI 4-5 times but we could move forward with IVF whenever we wanted. We had two failed IUI's with clomid and then switched to IVF. The injectables we used were Follistim, low dose HCG Pregnyl, Ganirelix Acetate and Doxycycline. I had an incredible response... 34 eggs retrieved, 30 were ICSIED by the sperm and 25 were normally fertilized. We had 16 get to the blastacyst stage and 11 were genetically normal after the PGS testing. We are waiting to do the first transfer, as we have some upcoming travel and Wilcox recommends to not fly until 6 weeks pregnant.
Describe your experience with your nurse at HRC Fertility. (Assigned nurse: Nanette Villajoaquin)
All the coordinators we worked with were wonderful. All emails and phone calls were returned within a few hours, all questions were answered and next steps were always explained. I also really loved the nurse practitioner.
Describe your experience with HRC Fertility.
While the clinic was always packed with patients and families, I never had to wait very long. The finance department was very easy to work with. The facility was very nice, clean and comfortable. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Describe the costs associated with your care under John Wilcox at HRC Fertility.
IVF: $9,600 ICSI: $1,700 PGS of 12 Embryos: $5,300 Medication: $3,455 Anesthesia: $600 Embryo Freezing: $800 Transfers: $3,800 + medication
Describe John Wilcox's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility.
Because I am still pretty young (30), Dr. Wilcox recommends single embryo transfer, which is what my husband and I prefer.
8
Doctor
John Wilcox
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
10
Clinic
HRC Fertility
Pasadena
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
7
NPS
8
Age 38
2 IUI
1 IVF
Unexplained
East Asian
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Wilcox is extremely busy and it seems like he uses a similar ivf protocol for many patients. However, my egg retrieval progressed just as he had predicted without OHSS which was one of my biggest worries. While he is quick in and out, his team will definitely take time to answer questions if needed.... Dr. Wilcox is very capable and confident and has an impressive track record. Everything he told me to expect has happened during treatment (ie number of follicles to expect, predicted date of egg retrieval, etc). I trust that he will always prescribe the right protocol for me.
My issue is with the Financials team at the clinic. Twice they [HRC] said I did not sign something and then later found that I did. Also prior to starting any phase of the cycle, I ask them to provide a breakdown in costs. Each time I have to send one or two follow up emails before they respond.... The facility is very nice but extremely busy. If you have an appointment after 9am, prepare to walk into a full waiting room. I literally had nowhere to sit a few times. That said, the clinic is clean and well equipped.
How was your experience with John Wilcox at HRC Fertility?
Dr. Wilcox is very capable and confident and has an impressive track record. Everything he told me to expect has happened during treatment (ie number of follicles to expect, predicted date of egg retrieval, etc). I trust that he will always prescribe the right protocol for me. However, I do wish he had more time to spend with his patients. Aside from our initial consultation, each appointment has lasted no more than 10 min and then he is rushing off to the next patient. I know this doesn’t compromise the level of care I’m receiving. Whether it results in a BFP for us, we will see in a few weeks once we transfer.
What's one piece of advice would you give a prospective patient of John Wilcox at HRC Fertility?
Have a list of questions that you want to ask ready to go at each appt.
During treatment, were you treated like a number or a human with John Wilcox at HRC Fertility?
Dr. Wilcox is extremely busy and it seems like he uses a similar ivf protocol for many patients. However, my egg retrieval progressed just as he had predicted without OHSS which was one of my biggest worries. While he is quick in and out, his team will definitely take time to answer questions if needed.
Describe the protocols John Wilcox used in your cycles at HRC Fertility and their degree of success.
Birth control pills for 18 days Ultrasound/bloodwork on CD2 Begin injections on CD3 Follistim 225 + Menopur 75 from CD3-6 Follistim 225 + Menopur 150 from CD7-9 Add in Ganirelix on CD8-9 Trigger with Lupron + HCG on CD10 Egg retrieval on morning of CD12
Describe your experience with your nurse at HRC Fertility. (Assigned nurse: Nanette V)
Nanette is great at explaining the process every step of the way. She responds quickly to emails and definitely provided a lot of peace of mind throughout. When she is out of office, her backup Ana is amazing too. They definitely go above and beyond!
Describe your experience with HRC Fertility.
The facility is very nice but extremely busy. If you have an appointment after 9am, prepare to walk into a full waiting room. I literally had nowhere to sit a few times. That said, the clinic is clean and well equipped.
Describe the costs associated with your care under John Wilcox at HRC Fertility.
About $3K per IUI including injectable meds About $23K for IVF cycle including meds, ICSI, and PGS testing
Describe John Wilcox's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility.
N/A - currently awaiting number of day 5 blasts
What specific things went wrong at HRC Fertility?
  • Lost paperwork
Describe the specific things that went wrong at HRC Fertility.
My issue is with the Financials team at the clinic. Twice they said I did not sign something and then later found that I did. Also prior to starting any phase of the cycle, I ask them to provide a breakdown in costs. Each time I have to send one or two follow up emails before they respond.
7
Doctor
John Wilcox
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
8
Clinic
HRC Fertility
Pasadena
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
0
NPS
0
Age 28
1 IVF
Male Factor
Poor Egg Quality
Unexplained
Latinx
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Wilcox] Never called even when we found out our cycle had failed and we had 0 embryos to transfer. He has no bedside manners. Wouldn't recommend him...We were treated as a business transaction throughout the whole cycle. He also didn't perform the proper tests needed before starting our cycle and only went based on our age (27/30) giving us false hopes. I never got to see him the day of the egg retrieval or after.
The clinic [HRC Pasadena] was very beautiful and clean. The phlebotomists were always very nice and welcoming. Front desk was okay (could improve). There is no waiting so that was great. The ladies from financial department were also great...My nurse coordinator always seem upset or bothered when I would ask for updates and for her to explain in detail what was going on with my eggs. She many times would forget to send me updates on my cycle during stims. For example when to start/stop a certain medication ect.
How was your experience with John Wilcox at HRC Fertility?
He has no bedside manners, he shows no compassion for his patients. The first consult is great but once you lock in the payment everything changes. I hardly saw him during my cycle and my follow up appt after failed cycle was only 5 minutes. He never explained to me about other alternatives.
What's one piece of advice would you give a prospective patient of John Wilcox at HRC Fertility?
To please not go based on yelp reviews. Dr. Wilcox treats many surrogates and that's a completely different scenario as surrogates never pay out of pocket. It's different when you are an actual infertility patient and you're only seen as a check.
During treatment, were you treated like a number or a human with John Wilcox at HRC Fertility?
We were treated as a business transaction throughout the whole cycle. He also didn't perform the proper tests needed before starting our cycle and only went based on our age (27/30) giving us false hopes. I never got to see him the day of the egg retrieval or after. Never called even when we found out our cycle had failed and we had 0 embryos to transfer. He has no bedside manners. Wouldn't recommend him or his team.
Describe the protocols John Wilcox used in your cycles at HRC Fertility and their degree of success.
Apparently he doesn't do fresh transfers, I was under gonal and menapour during stims. I had to and extra 5 days of stims and it was pointless and doing extra days can mess up the quality of the eggs.
Describe your experience with your nurse at HRC Fertility.
My nurse coordinator always seem upset or bothered when I would ask for updates and for her to explain in detail what was going on with my eggs. She many times would forget to send me updates on my cycle during stims. For example when to start/stop a certain medication ect.
Describe your experience with HRC Fertility.
The clinic was very beautiful and clean. The phlebotomists were always very nice and welcoming. Front desk was okay (could improve). There is no waiting so that was great. The ladies from financial department were also great.
Describe the costs associated with your care under John Wilcox at HRC Fertility.
I paid approximately $25,000 not including extra meds for pushing my egg retrieval and other basic blood tests needed in order to start cycle.
Describe John Wilcox's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility.
I didn't get to transfer.
What specific things went wrong at HRC Fertility?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to convey critical information
  • Scheduled the wrong procedure
0
Doctor
John Wilcox
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
2 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
2 of 5
0
Clinic
HRC Fertility
Pasadena
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
5 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
6
NPS
7
Age 34 - 35
1 IVF
Male Factor
Tubal Blockage
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Doesn't Recommend
Neutral
Unsuccessful
Dr. Wilcox is a great doctor with calm demeanor. He or his nurse practitioner did all of my ultrasounds, which is great. However, I never spoke to Dr. Wilcox after each failed transfer. Even just a quick phone call to show his support would have been nice....He may come off a little too calm, but that seems to be his personality and bedside manner....During the last ultrasound prior to my 3rd FET, I asked him a question and he gave me a single word response before leaving the room. I did not feel very supported/validated at that time.
Dr. Wilcox's [HRC] nurse team was amazing. From his nurse practitioner Tiffany, to my assigned IVF coordinator Teresa, to his awesome nurses Nanette, Ana, and Kat, I always felt that everyone knew where I was in my cycle and what the next steps were. I never felt that his team was confused as to which patient I was. i never felt like a number. My preferred mode of communication is email, and sometimes I would email a random question. If Teresa was not able to respond quickly, one of the other nurses was so quick to respond.
How was your experience with John Wilcox at HRC Fertility?
Dr. Wilcox's strength is his very calm demeanor, which I equated to confidence. He was always cool and collected, and his tone of voice was very comforting. He answered every question I had (except with the last transfer) as if he had always known the answer. He never faltered in his responses, which made me feel at ease. Dr. Wilcox's weakness, as previously stated, is that he could be a bit more supportive. After each failed transfer, I never connected with him as far as the next steps. I always spoke to my IVF coordinator, who would speak on his behalf. After each failed transfer (I had 3), I would have liked to connect with him or even have him call me with the next steps. I think that adds the human factor; the idea that he's not just a busy doctor, but a human who actually cares about my progress. During the last ultrasound prior to my 3rd FET, I asked him a question and he gave me a single word response before leaving the room. I did not feel very supported/validated at that time. I would say that for the most part, though, Dr. Wilcox was professional and I was confident with my treatment plan. His protocol always worked for me because I responded well to medications. Everything looked picture perfect beforehand. He adjusted the treatment plan with each failed FET, and I had cervical dilations and an ERA to help diagnose possible issues with implantation at the cellular level. I am confident in his treatment plans for me for the future as well.
What's one piece of advice would you give a prospective patient of John Wilcox at HRC Fertility?
He may come off a little too calm, but that seems to be his personality and bedside manner. If you don't feel comfortable by that, I would go with another doctor. He was always consistently cool as a cucumber.
During treatment, were you treated like a number or a human with John Wilcox at HRC Fertility?
Dr. Wilcox is a great doctor with calm demeanor. He or his nurse practitioner did all of my ultrasounds, which is great. However, I never spoke to Dr. Wilcox after each failed transfer. Even just a quick phone call to show his support would have been nice. Maybe that is too much to ask, but this is an extremely emotional experience and sometimes the bad news/aftermath of bad news is better received when it comes from the doctor. His awesome nursing team called me by phone/email, and were always prompt. But that is the only thing I would have liked from Dr. Wilcox.
Describe the protocols John Wilcox used in your cycles at HRC Fertility and their degree of success.
EGG RETRIEVAL IN JUNE 2017: Birth control pills started on 5/19/17-5/28/17. 5/30/17 appt for ultrasound/labs. 6/2/17: Started Gonal F 300 units, Menopur 75 units, Omnitrope 0.25 mL every night. 6/6/17: Appt for ultrasound/labs. Based on lab results, I continued all medications as ordered and increased Menopur to 100 units. 6/8/17: appt for labs/ultrasound. Follicles growing well, responding to meds well. 6/10/17: appt for labs/ultrasound. 6/11/17: trigger injection. 6/13/17: egg retrieval under general anesthesia. 19 eggs retrieved, 13 eggs mature, 11 fertilized via ICSI, 10 blasts, 5 PGS normal embryos (3 boys/2 girls). FET #1 IN AUGUST 2017: 7/1//17:take last birth control pill. 7/12/17 appt for ultrasound, labs for BHCG and estrogen. 7/16/17: Start Delestrogen 0.1mL every 3 days for 2 doses. Start prenatal vitamins, dha, and folic acid daily. 7/22/17: increase Delestrogen to 0.2mL every 3 days. 7/26/17: Appt for ultrasound/labs for progesterone and estrogen. 7/30/17: Started Endometrin 100mg vaginal suppository 3 times daily and Progesterone 200mg lozenges sublingually 3 times daily. 8/4/17: FET with 1 male PGS embryo. Dr. Wilcox had difficulty accessing my uterus because my cervix is anatomically shaped differently. 8/16/17: Beta HCG negative. FET#2 IN OCTOBER 2017: 9/22/17: Dr. Wilcox completed a cervical dilation and endometrial scratch, because he had difficulty accessing my uterus during FET #1. 9/27/17 started Delestrogen 0.1 mL every 3 days for a total of 2 doses. Started prenatal vitamins, DHA, and folic acid daily. 10/3/17: increased Delestrogen to 0.2mL every 3 days. 10/6/17 appt for ultrasound/labs. 10/11/17 started Endometrin 100mg vaginal suppository 3 times daily and Progesterone 200mg lozenge sublingually 3 times daily. 10/16/17: FET with 2 PGS normal embryos (1 male/1 female) under general anesthesia. 10/27/17: Beta negative. ERA CYCLE IN DECEMBER 2017: 11/2/17 started birth control. 11/11/17 last birth control pill today. 11/15/17 appt for ultrasound/labs. 11/16/17 started Delestrogen 0.1mL every 3 days for a total of 2 doses. 11/22/17 Increased Delestrogen to 0.2mL every 3 days. 11/27/17 appt for labs/ultrasounds. 11/30/17 started Progesterone 1mL IM daily and Endometrin 100mg vaginal suppository 3 times daily. 12/5/17: ERA biopsy. Started back on birth control pills. FET#3 IN JANUARY 2018: 12/22/17 cervical dilation under general anesthesia. 12/28/17 took last birth control pill today. 1/2/18 appt for labs, ultrasound, and endometrial scratch. Started Delestrogen 0.1mL every 3 days for a total of 2 doses, and started prenatal vitamins, folic acid, and dha. 1/8/18 increased Delestrogen to 0.2mL every 3 days. 1/12/18 appt for labs and ultrasound. Dr. Wilcox saw what could have been hydrosalpinx on right side fallopian tube. 1/16/18 started Progesterone 1mL IM daily at 9am, and Endometrin 100mg vaginal suppository 3 times daily. 1/22/18 FET #3 with 1 PGS male embryo under general anesthesia. 2/2/18 Beta negative. CURRENT PLAN OF CARE: referred back to OB for possible laparoscopy of right side pelvic area, or placement of Essure on right side fallopian tube.
Describe your experience with your nurse at HRC Fertility. (Assigned nurse: Teresa Fontanilla)
Dr. Wilcox's nurse team was amazing. From his nurse practitioner Tiffany, to my assigned IVF coordinator Teresa, to his awesome nurses Nanette, Ana, and Kat, I always felt that everyone knew where I was in my cycle and what the next steps were. I never felt that his team was confused as to which patient I was. i never felt like a number. My preferred mode of communication is email, and sometimes I would email a random question. If Teresa was not able to respond quickly, one of the other nurses was so quick to respond. I never felt like I was waiting for an answer. When I came to my appointments, I always felt like they knew who i was. I really appreciated that!
Describe your experience with HRC Fertility.
Front staff was nice enough, but could have been a bit more welcoming of patients. I have spent a lot of time there, and they are consistently nice enough. This is a highly emotional experience, so I feel that the more smiles I see, the better the experience. It would be nice to be greeted to a warm, friendly, and understanding receptionist when I am going in for transfers, or going in for what I know is going to be a negative beta test. I will say that they are efficient and I am in and out as soon as possible. The entire facility is amazing and I can see that they value appearance. It is beautiful as soon as you walk out of the elevator. I love that it is always clean, and their coffee/tea station is fully stocked. There is always a place to sit, which is nice.
Describe the costs associated with your care under John Wilcox at HRC Fertility.
The cost for an IVF cycle (egg retrieval, 1st FET, PGS testing): $16,565. If I opted for no PGS testing, it would have been $12,110. Each FET $3150. General anesthesia $1500. Endometrial scratch $300. Cervical dilation $1100. ERA test $870. Biopsy $260.
Describe John Wilcox's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility.
My doctor felt that I would be successful with a singleton transfer, but ultimately left it up to me. He was willing to transfer 2 PGS embryos, though it was not his recommendation.
What specific things went wrong at HRC Fertility?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at HRC Fertility.
I was picking up prescriptions for one of my upcoming transfers. My requested that my prescriptions be called in to a nearby pharmacy (I live quite far from the clinic), and my nurse responded that she will do that. i called the pharmacy to ensure that the prescriptions were ready before arriving, and they did not have a record of any prescriptions called in. I quickly called HRC, and they immediately called in the prescriptions. It worked out. That was the only time something like that happened.
6
Doctor
John Wilcox
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
3 of 5
7
Clinic
HRC Fertility
Pasadena
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Successful
NPS
10
NPS
9
Age 38 - 40
2 IVF
Male Factor
Black or African-American
Income $100K - $199K
Professor
4th of 4 Docs
6 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Talk to him [Dr. Wilcox] upfront and tell him what kind of information you want to know. One size doesn’t fit all patients. ... He suggested a gestational carrier, but he listened to me about wanting to try to carry my own child. ... When IVF #1 didn’t work, he said it was probably my uterus contracting. IVF #2 was done under general anesthesia and it resulted in a healthy pregnancy. We both agreed that if IVF # 2 didn’t work we would try a GC.
Strengths - state of the art technology, PGS testing done in-house [HRC Pasadena]. Excellent surgery center. Weaknesses - the billing department is very disorganized. Check all your statements and invoices. Express any concerns they are usually immediately addressed. ... Teresa and the rest of the nursing staff (Stephanie, Nanette) were excellent! ... The nurses always called with my results of any testing. They all knew my name and they were very compassionate when my first IVF did not result in a pregnancy.
How was your experience with John Wilcox at HRC Fertility?
When IVF #1 didn’t work, he said it was probably my uterus contracting. IVF #2 was done under general anesthesia and it resulted in a healthy pregnancy. He suggested a gestational carrier, but he listened to me about wanting to try to carry my own child. We both agreed that if IVF # 2 didn’t work we would try a GC.
What's one piece of advice would you give a prospective patient of John Wilcox at HRC Fertility?
Talk to him upfront and tell him what kind of information you want to know. One size doesn’t fit all patients. Some people want everything looks great and some people want to know exact and detailed information. I was the latter and this was relayed to everyone working on my case.
During treatment, were you treated like a number or a human with John Wilcox at HRC Fertility?
The nurses always called with my results of any testing. They all knew my name and they were very compassionate when my first IVF did not result in a pregnancy.
Describe the protocols John Wilcox used in your cycles at HRC Fertility and their degree of success.
IVF #1 - down reg protocol with Human growth hormone. ICSI and freeze all. PGS testing FET # 1 - estrogen shots and progesterone - one embryo transfer IVF #2 - same as one FET # 2 - same as one, but transfer was done under general anesthesia. FET
Describe your experience with your nurse at HRC Fertility. (Assigned nurse: Teresa )
Teresa and the rest of the nursing staff (Stephanie, Nanette) were excellent!
Describe your experience with HRC Fertility.
Strengths - state of the art technology, PGS testing done in-house. Excellent surgery center. Weaknesses - the billing department is very disorganized. Check all your statements and invoices. Express any concerns they are usually immediately addressed.
Describe the costs associated with your care under John Wilcox at HRC Fertility.
Two cycles of IVF -$18k PGS testing - one cycle (free part of a study) second cycle $5k FET #2 general anesthesia $500
Describe John Wilcox's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility.
I have a unicornuate uterus so single embryo transfer was my only option.
10
Doctor
John Wilcox
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
HRC Fertility
Pasadena
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
NPS
8
NPS
10
Age 35
1 IVF
Male Factor
East Asian
Income $200K - $499K
Operations
2nd of 2 Docs
1 IUI With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Not sure
Dr Wilcox seems really good at what he does. We are MFI with seemingly no issues on my end so our treatment was pretty straightforward...What concerned me a little with Dr Wilcox is his willingness to put in two embryos. We are non-PGS tested and only want to transfer one. I thought standard of care is to transfer one embryo and most people have to make a good case to their doctor to transfer two...He never seemed like he was in a rush to move onto the next patient.
It does SEEM like the clinic [HRC - Pasadena] is all about the numbers since the waiting room is usually packed (and packed with overseas patients). But, the level of care is better than what I experienced at another practice in Beverly Hills. I love not having to call and prod the nurses for information. They respond to emails fairly quickly and they're very patient. Free parking is really great too...They're all very responsive and easy to talk to. They call when they say they will.
How was your experience with John Wilcox at HRC Fertility?
Dr Wilcox seems really good at what he does. We are MFI with seemingly no issues on my end so our treatment was pretty straightforward. A coworker also goes to the same practice but saw a different doctor and her protocol didn't produce quality eggs (I recognize there are many factors that contribute to this). The difference I noticed in our treatment was that Wilcox had me on ubiquinol whereas her doctor didn't even mention it. What concerned me a little with Dr Wilcox is his willingness to put in two embryos. We are non-PGS tested and only want to transfer one. I thought standard of care is to transfer one embryo and most people have to make a good case to their doctor to transfer two.
What's one piece of advice would you give a prospective patient of John Wilcox at HRC Fertility?
Don't be shy and ask questions. Doctors won't offer up information without being prompted.
During treatment, were you treated like a number or a human with John Wilcox at HRC Fertility?
He never seemed like he was in a rush to move onto the next patient.
Describe the protocols John Wilcox used in your cycles at HRC Fertility and their degree of success.
300 iu of Follistim (all 9 days) 75 iu of Menopur (first 4 days) 150 iu of Menopur (last 5 days) Ganirelix (last 5 days) Lupron + HCG trigger 36 hours before retrieval (due to OHSS risk) Lupron 24 hours before retrieval (due to OHSS risk)
Describe your experience with your nurse at HRC Fertility. (Assigned nurse: Nanette Villajoaquin)
They're all very responsive and easy to talk to. They call when they say they will.
Describe your experience with HRC Fertility.
It does SEEM like the clinic is all about the numbers since the waiting room is usually packed (and packed with overseas patients). But, the level of care is better than what I experienced at another practice in Beverly Hills. I love not having to call and prod the nurses for information. They respond to emails fairly quickly and they're very patient. Free parking is really great too (I had to pay $28 each time at the other practice).
Describe the costs associated with your care under John Wilcox at HRC Fertility.
We are insurance patients so our insurance covers 50%. IVF fresh transfer cycle with ICSI, assisted hatching, embryo freezing, & surgery center fees was $7,080. FET is $2,100.
Describe John Wilcox's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility.
For non-PGS tested embryos, Wilcox prefers to transfer two.
8
Doctor
John Wilcox
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
10
Clinic
HRC Fertility
Pasadena
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Successful
NPS
10
NPS
10
Age 31 - 33
1 IVF
Male Factor
PCOS
European
Income $100K - $199K
Teacher
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Wilcox looked at our failed cycle at a different clinic and was able to identify where they'd gone wrong. He adjusted my dosages, and also prescribed a growth hormone to help my eggs mature properly. I also received methyl prednisone after transfer to protect my embryos...Dr. Wilcox looked at our case as a unique case. He asked a lot of questions regarding the protocol of our previous clinic. He was able to immediately identify what they did incorrectly, and work toward finding a better solution and approach for us.
The clinic [HRC Pasadena] is absolutely beautiful. They take pristine care of it, and it is always clean. They start procedures when they say they will, and they take about as long as they say they will, as well. The receptionists could be friendlier. The nurses are excellent. We had a great experience...Teresa was incredibly on top of giving us all the information we needed to be successful. She was accurate and trustworthy. We really appreciate her.
How was your experience with John Wilcox at HRC Fertility?
Dr. Wilcox is very clear with what he thinks. If you ask for advice, he does not hesitate in giving you his opinion. He's very confident in what he does, and in our experience it's because he knows exactly what he's doing.
What's one piece of advice would you give a prospective patient of John Wilcox at HRC Fertility?
Trust him. He's spot on.
During treatment, were you treated like a number or a human with John Wilcox at HRC Fertility?
Dr. Wilcox looked at our case as a unique case. He asked a lot of questions regarding the protocol of our previous clinic. He was able to immediately identify what they did incorrectly, and work toward finding a better solution and approach for us.
Describe the protocols John Wilcox used in your cycles at HRC Fertility and their degree of success.
Dr. Wilcox looked at our failed cycle at a different clinic and was able to identify where they'd gone wrong. He adjusted my dosages, and also prescribed a growth hormone to help my eggs mature properly. I also received methyl prednisone after transfer to protect my embryos.
Describe your experience with your nurse at HRC Fertility. (Assigned nurse: Teresa Fontanilla )
Teresa was incredibly on top of giving us all the information we needed to be successful. She was accurate and trustworthy. We really appreciate her.
Describe your experience with HRC Fertility.
The clinic is absolutely beautiful. They take pristine care of it, and it is always clean. They start procedures when they say they will, and they take about as long as they say they will, as well. The receptionists could be friendlier. The nurses are excellent. We had a great experience.
Describe the costs associated with your care under John Wilcox at HRC Fertility.
Unsure
Describe John Wilcox's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility.
Dr. Wilcox was very strong in his recommendation to transfer only one embryo. Our embryos were pre-genetically tested, I am under the age of 35, and he thought there was a strong chance for pregnancy. He strongly advised transferring more than one embryo, as he thought it would result in multiples. He wanted to protect me, and the babies, therefore he strongly recommended we transfer a singleton.
10
Doctor
John Wilcox
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
HRC Fertility
Pasadena
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
8
NPS
10
Age 41
1 IVF
Unexplained
European
Architect
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
If you are looking for more time to talk, more emotional guidance and more hand holding he [Dr. John Wilcox] wouldn’t be the best doctor for that. But I wasn’t looking for that. I want someone experienced, educated and successful at his job. He is professional, polite, precise, efficient...is very clinical, straight forward, factual. There is no time for hand holding. But it’s appreciated on my end because he is focused and precise.
Wonderful experience [at HRC Fertility] on so many levels. This may seem like small details but convenient free parking was a treat. It made visits quick and easy. Most LA facilities don’t have that. Appointments were well scheduled so there were not long wait times. I was mid cycle during the Covid crisis and they immediately took measures to best protect patients and the clinical team. It was very impressive, efficient and well organized.
How was your experience with John Wilcox at HRC Fertility?
If you are looking for more time to talk, more emotional guidance and more hand holding he wouldn’t be the best doctor for that. But I wasn’t looking for that. I want someone experienced, educated and successful at his job. He is professional, polite, precise, efficient.
What's one piece of advice would you give a prospective patient of John Wilcox at HRC Fertility?
You have the whole HRC team to consult with. Each can offer different help and support. Don’t expect everything from your doctor. Use your time with the nurses if you need more support.
During treatment, were you treated like a number or a human with John Wilcox at HRC Fertility?
JW is very clinical, straight forward, factual. There is no time for hand holding. But it’s appreciated on my end because he is focused and precise.
Describe the protocols John Wilcox used in your cycles at HRC Fertility and their degree of success.
10 days of Injections 4-5 ultrasounds Retrieval Day It was very easy
Describe your experience with your nurse at HRC Fertility. (Assigned nurse: Nanette)
They were above and beyond. Every question was answered in person, over the phone and by email. I felt like I had my own personal team working for me. It was incredible
Describe your experience with HRC Fertility.
Wonderful experience on so many levels. This may seem like small details but convenient free parking was a treat. It made visits quick and easy. Most LA facilities don’t have that. Appointments were well scheduled so there were not long wait times. I was mid cycle during the Covid crisis and they immediately took measures to best protect patients and the clinical team. It was very impressive, efficient and well organized.
Describe the costs associated with your care under John Wilcox at HRC Fertility.
23,000 for 1 harvest, 1 transfer, ICSI, genetic testing
Describe John Wilcox's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility.
We have t moved on to transfer yet. We are starting a 2nd harvest to be able to genetically test all together. We will then move on to a single transfer
8
Doctor
John Wilcox
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
HRC Fertility
Pasadena
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
10
NPS
10
Age 30
Male Factor
Latinx
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. John Wilcox] listened to our concerns and answered all our questions. During out initial consultation he went into details about diagnosis options and different treatments...explained different possible scenarios...did not rush during out appointment...gave us all his attention and focus. We felt very comfortable...When he received my husband's specimen results, he referred us with a urologist...followed up with us after our appoint with the urologist and we are working on a treatment plan.
The clinic staff members[at HRC Fertility] communicate well...give you a courtesy reminder phone call...clinic and staff are very welcoming. They try to ease your stress by providing a clean and calming environment...The care coordinator has been facilitating our treatment plan. She has been very helpful and communicates well with us. She makes sure we understand what the next steps are.
How was your experience with John Wilcox at HRC Fertility?
Dr. Wilcox was great. He listened to us and took notes. He listened to our concerns and answered all our questions. During out initial consultation he went into details about diagnosis options and different treatments. He explained different possible scenarios. He did not rush during out appointment. He gave us all his attention and focus. We felt very comfortable with Dr. Wilcox.
What's one piece of advice would you give a prospective patient of John Wilcox at HRC Fertility?
Do not be embarrassed to ask him any question or discuss your concerns with him.
During treatment, were you treated like a number or a human with John Wilcox at HRC Fertility?
I felt like a human because he treated us with dignity and respect. He explained and answered any questions we had in a great honesty and clearly. He took his time during the consultation and devoted all his focus on us.
Describe the protocols John Wilcox used in your cycles at HRC Fertility and their degree of success.
I have not had treatment with Dr. Wilcox yet. We only did a consultations and lab work. When he received my husband's specimen results, he referred us with a urologist. He followed up with us after our appoint with the urologist and we are working on a treatment plan.
Describe your experience with your nurse at HRC Fertility. (Assigned nurse: Teresa Fontanilla)
The care coordinator has been facilitating our treatment plan. She has been very helpful and communicates well with us. She makes sure we understand what the next steps are.
Describe your experience with HRC Fertility.
The clinic staff members communicate well. They give you a courtesy reminder phone call. The clinic and staff are very welcoming. They try to ease your stress by providing a clean and calming environment. The clinic environment is ver comforting.
Describe the costs associated with your care under John Wilcox at HRC Fertility.
We have not had treatment yet but he did give me a quote on treatment.
10
Doctor
John Wilcox
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
HRC Fertility
Pasadena
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Unsuccessful
NPS
9
NPS
10
Age 29 - 32
2 IUI
1 IVF
Unexplained
Income $100K - $199K
Only Doc Seen
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Wilcox was very nice and easy to talk with. He answered questions quickly, and never made me feel like a burden. This is a confusing process and he made sure that both my wife, and I, felt comfortable with moving forward....He's busy because he's good at his job. If you want communication from him, be willing to communicate yourself as well. Don't sit back and wait for answers, but pursue them.... I used/use birthn control pills starting the 2nd day of my menstrual cycle
The clinic [HRC] is great, just busy so sometimes the wait times are a little more than I would have liked. They also have a smaller parking lot. Other than that though, the staff was great, the facility is clean, and they tend to have great results.... In total, I have spent around $35k, and this is after he gave me a discount... [Nurse] She made me feel like I was her only patient, even though I know that's far from the truth with how busy the clinic is. She responded to emails and call the same day, and I knew I could count on her if I had a question.
How was your experience with John Wilcox at HRC Fertility?
Dr. Wilcox was very nice and easy to talk with. He answered questions quickly, and never made me feel like a burden. This is a confusing process and he made sure that both my wife, and I, felt comfortable with moving forward.
What's one piece of advice would you give a prospective patient of John Wilcox at HRC Fertility?
He's busy because he's good at his job. If you want communication from him, be willing to communicate yourself as well. Don't sit back and wait for answers, but pursue them.
During treatment, were you treated like a number or a human with John Wilcox at HRC Fertility?
The staff is always very friendly and asked how I was doing. Dr. Wilcox himself makes small takes and reminds you that he's just a normal person and that you can be candid with him.
Describe the protocols John Wilcox used in your cycles at HRC Fertility and their degree of success.
I used/use birthn control pills starting the 2nd day of my menstrual cycle, for 10 days. Then, I used delestrogen every 3 days (0.1ml the first two doses and .2ml for all the others), endometrin inserts every morning and evening (7 days prior), progesterone shots every morning at 6am (7 days prior). I also started the medrol dose pack the morning of the transfer.
Describe your experience with your nurse at HRC Fertility. (Assigned nurse: Ana Ballestro)
She made me feel like I was her only patient, even though I know that's far from the truth with how busy the clinic is. She responded to emails and call the same day, and I knew I could count on her if I had a question.
Describe your experience with HRC Fertility.
The clinic is great, just busy so sometimes the wait times are a little more than I would have liked. They also have a smaller parking lot. Other than that though, the staff was great, the facility is clean, and they tend to have great results.
Describe the costs associated with your care under John Wilcox at HRC Fertility.
In total, I have spent around $35k, and this is after he gave me a discount
9
Doctor
John Wilcox
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
HRC Fertility
Pasadena
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
10
NPS
10
Age 38
1 IVF
Unexplained
Income $200K - $499K
Professor
3rd of 3 Docs
6 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. John Wilcox] was very honest at our initial meeting and said that, given our past experiences, he didn't know whether IVF would work for us. He said he would not advise trying multiple times but would try once and see how things went. We were successful on our first try with Dr. Wilcox and had three genetically-normal embryos...We used genetic testing, which was very helpful in our case. Also used human growth hormone....he is up on all the latest research and cares very much about the success of his patients.
Would have liked even more direct communication with doctor, but I was very satisfied with the clinic [HRC-Pasadena] and would recommend it to anyone...They had packages (2 IVFs for a certain price, etc.), but the billing person actually suggested that we just pay for 1, and it turns out that's all we needed...[the nurses] very well organized, kind, responsive
How was your experience with John Wilcox at HRC Fertility?
Extremely competent. He was very honest at our initial meeting and said that, given our past experiences, he didn't know whether IVF would work for us. He said he would not advise trying multiple times but would try once and see how things went. We were successful on our first try with Dr. Wilcox and had three genetically-normal embryos. We were delighted, as our first attempt at IVF, in Portland, OR, had resulted in very low-quality embryos and no transfer.
What's one piece of advice would you give a prospective patient of John Wilcox at HRC Fertility?
Trust his advice. There is no need to second-guess his treatment plan--he is up on all the latest research and cares very much about the success of his patients.
During treatment, were you treated like a number or a human with John Wilcox at HRC Fertility?
Explained medical aspects clearly and intelligently
Describe the protocols John Wilcox used in your cycles at HRC Fertility and their degree of success.
We used genetic testing, which was very helpful in our case. Also used human growth hormone.
Describe your experience with the nursing staff at HRC Fertility.
very well organized, kind, responsive
Describe your experience with HRC Fertility.
Excellent. Would have liked even more direct communication with doctor, but I was very satisfied with the clinic and would recommend it to anyone.
Describe the costs associated with your care under John Wilcox at HRC Fertility.
It was out-of-pocket for us. They had packages (2 IVFs for a certain price, etc.), but the billing person actually suggested that we just pay for 1, and it turns out that's all we needed.
Describe John Wilcox's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility.
We had three genetically normal embryos and were given the option of transferring one or two. He told us that two would very likely result in twins, and after a long discussion, we decided to transfer one and freeze two. We are very happy with this decision. I had an incredibly healthy and easy pregnancy and delivery.
10
Doctor
John Wilcox
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
HRC Fertility
Pasadena
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
0
NPS
0
Age 33 - 34
2 IVF
Endometriosis
Poor Egg Quality
Unexplained
Ashkenazi Jewish
Writer
1st of 2 Docs
3 IUI With Other Docs
2 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. John Wilcox] Spent maybe 30 seconds assessing our case and deciding what to adjust, just kept pumping my wife with more and more meds and the results got worse and worse so he blamed us and tried to get us to use donor eggs (he is part owner of the egg donor agency)- we moved to another doctor afterward and got many blastocysts with our own eggs...Basically had us do every thing on the checklist, icsi (which was completely unnecessary), assisted hatching, genetic testing, etc. used massive amounts of follistim and kept increasing dosage resulting in OHSS
~20k per cycle [at HRC Pasadena]...They have wayyy too many patients. Their surgery staff was consistently rude. We once waited for over two hours to be seen for a scheduled appointment with no apologies on their end. The nurses don’t communicate well with each other or the doctor...Regularly received conflicting info from different nurses (one told us we were not candidates for IUI, then another called us to schedule an IUI- when we asked to talk directly to the doctor to confirm we were ghosted)
How was your experience with John Wilcox at HRC Fertility?
Spent maybe 30 seconds assessing our case and deciding what to adjust, just kept pumping my wife with more and more meds and the results got worse and worse so he blamed us and tried to get us to use donor eggs (he is part owner of the egg donor agency)- we moved to another doctor afterward and got many blastocysts with our own eggs.
What's one piece of advice would you give a prospective patient of John Wilcox at HRC Fertility?
Go somewhere else
During treatment, were you treated like a number or a human with John Wilcox at HRC Fertility?
Was very cold in person and difficult to get ahold of for information. When things didn’t go exactly according to plan he left us hanging in the wind.
Describe the protocols John Wilcox used in your cycles at HRC Fertility and their degree of success.
Basically had us do every thing on the checklist, icsi (which was completely unnecessary), assisted hatching, genetic testing, etc. used massive amounts of follistim and kept increasing dosage resulting in OHSS
Describe your experience with the nursing staff at HRC Fertility.
Regularly received conflicting info from different nurses (one told us we were not candidates for IUI, then another called us to schedule an IUI- when we asked to talk directly to the doctor to confirm we were ghosted)
Describe your experience with HRC Fertility.
They have wayyy too many patients. Their surgery staff was consistently rude. We once waited for over two hours to be seen for a scheduled appointment with no apologies on their end. The nurses don’t communicate well with each other or the doctor.
Describe the costs associated with your care under John Wilcox at HRC Fertility.
~20k per cycle
What specific things went wrong at HRC Fertility?
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
0
Doctor
John Wilcox
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
3 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
2 of 5
Adaptability
1 of 5
0
Clinic
HRC Fertility
Pasadena
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2017, Successful
NPS
9
NPS
9
Age 35 - 39
1 IVF
Male Factor
European
Middle Eastern
Income $200K - $499K
Lawyer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. John Wilcox] is very smart, great bedside manner. Only issue is clinic is very busy so he doesn't have that much time for you so you won't see him for all ultrasounds. I saw a physicians assistant on my initial appointments for my frozen cycle.... The clinic is incredibly busy but my doctor never rushed me or made me feel like he didn't have time to answer questions.
Weaknesses [for HRC-Pasadna] are the billing department. They are horrible! Terribly unoriganized. They really need to figure that out, but the treatment part is great. Also, they seem overly busy this time around (2017) versus when I went through IVF in 2013.... She [the nurse] was excellent. There was not a single email or call that she didn't return within hours, even after I had "graduated."
How was your experience with John Wilcox at HRC Fertility?
He is very smart, great bedside manner. Only issue is clinic is very busy so he doesn't have that much time for you so you won't see him for all ultrasounds. I saw a physicians assistant on my initial appointments for my frozen cycle.
What's one piece of advice would you give a prospective patient of John Wilcox at HRC Fertility?
Make a list of questions and ask him when you see him because he won't be there at every appointment.
During treatment, were you treated like a number or a human with John Wilcox at HRC Fertility?
The clinic is incredibly busy but my doctor never rushed me or made me feel like he didn't have time to answer questions.
Describe the protocols John Wilcox used in your cycles at HRC Fertility and their degree of success.
We did a polypectomy before my first transfer and a hysteroscopy before the frozen one to make sure my uterus was "clean." Not sure if it was a factor but both transfers were successful.
Describe your experience with your nurse at HRC Fertility. (Assigned nurse: Nanette Villajoaquin)
She was excellent. There was not a single email or call that she didn't return within hours, even after I had "graduated."
Describe your experience with HRC Fertility.
Weaknesses are the billing department. They are horrible! Terribly unoriganized. They really need to figure that out, but the treatment part is great. Also, they seem overly busy this time around (2017) versus when I went through IVF in 2013.
Describe the costs associated with your care under John Wilcox at HRC Fertility.
It was very expensive.
Describe John Wilcox's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility.
We did multiple embryos each time and both were successful. On the frozen cycle, one embryo split into 2.
9
Doctor
John Wilcox
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
HRC Fertility
Pasadena
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2003 - 2010, Successful
NPS
4
NPS
8
Age 43 - 50
1 IVF
Donor Eggs
Surrogacy
Male Factor
Ashkenazi Jewish
Income $200K - $499K
3rd of 3 Docs
1 IUI With Other Docs
5 IVF With Other Docs
Donor Sperm
Doesn't Recommend
Neutral
Successful
He [Dr. John Wilcox] was knowledgeable, concerned, compassionate. He made himself available for consults and seemed to care about helping us have a child. He is one of the smartest doctors out there and knows what is going on in the world of fertility...HE suggested we do an EFT test which came back with "no mag" and therefore he suggested we use a surrogate. We also tested my husband's sperm (which other REs said was fine because he already had a son) and he had a varicoceles and needed surgery. He looked where other doctors did not.
They [the nursing staff at HRC] were informed and compassionate but I had to often follow up with them to get answers - rather than them reaching out to me....He [Dr. John Wilcox] was knowledgeable, concerned, compassionate. He made himself available for consults and seemed to care about helping us have a child. He is one of the smartest doctors out there and knows what is going on in the world of fertility...HE suggested we do an EFT test which came back with "no mag" and therefore he suggested we use a surrogate. We also tested my husband's sperm (which other REs said was fine because he already had a son) and he had a varicoceles and needed surgery. He looked where other doctors did not.
How was your experience with John Wilcox at HRC Fertility?
He was knowledgeable, concerned, compassionate. He made himself available for consults and seemed to care about helping us have a child. He is one of the smartest doctors out there and knows what is going on in the world of fertility .
What's one piece of advice would you give a prospective patient of John Wilcox at HRC Fertility?
Don't give up.
During treatment, were you treated like a number or a human with John Wilcox at HRC Fertility?
Dr Wilcox took the time to explain what we were doing, looked to solve problems, knew my case when we came in.
Describe the protocols John Wilcox used in your cycles at HRC Fertility and their degree of success.
HE suggested we do an EFT test which came back with "no mag" and therefore he suggested we use a surrogate. We also tested my husband's sperm (which other REs said was fine because he already had a son) and he had a vericoceles and needed surgery. He looked where other doctors did not.
Describe your experience with the nursing staff at HRC Fertility.
They were informed and compassionate but I had to often follow up with them to get answers - rather than them reaching out to me.
Describe your experience with HRC Fertility.
This was a long time ago. about 15 years. So I don't think what I have to say is relevant any more.
Describe the costs associated with your care under John Wilcox at HRC Fertility.
I don't recall.
4
Doctor
John Wilcox
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
HRC Fertility
Rancho Cucamonga
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

Successful
NPS
10
NPS
10
Donor Eggs
Diminished Ovarian Reserve
European
Middle Eastern
Income $200K - $499K
Sales Representative
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He somehow managed to alleviate away any stigma or anxiety or fear we had about the whole process.
[Our nurse] made me feel so good about my donor choice.
How was your experience with John Wilcox at HRC Fertility?
My husband and I both loved him. We felt like he was competent and we were in good hands. He somehow managed to alleviate away any stigma or anxiety or fear we had about the whole process.
What's one piece of advice would you give a prospective patient of John Wilcox at HRC Fertility?
Chose a donor that looks like you. It makes everything easier for you kids, because there won't be as many awkward questions. :)
During treatment, were you treated like a number or a human with John Wilcox at HRC Fertility?
I felt like he understood me and what I was going through. DE was a big adjustment for us to get our heads around, and he made it seem like it was not a big deal.
Describe your experience with your nurse at HRC Fertility.
She made me feel so good about my donor choice.
Describe the costs associated with your care under John Wilcox at HRC Fertility.
I believe my IVF was $14,000, donor eggs $10,000 and meds about $5,000
10
Doctor
John Wilcox
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
HRC Fertility
Pasadena
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
7
NPS
7
Age 38
1 IVF
1 Embryo Freezing
Diminished Ovarian Reserve
Tubal Blockage
East Asian
Income $200K - $499K
Engineer
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
[Dr. John Wilcox] gave us a practical assessment given our current factors. He was blunt to provide the general reality of the situation. I'm happy with his general approach as we just needed the straight facts without trying to eagerly put our hopes too high...a very practical doctor giving the straight facts of the situation. Very cordial while being very trustworthy. He provided us with the right information we needed to move forward with our first cycle.
Very warm and welcoming clinic entrance [at HRC Fertility - Pasadena]. Generally low stress in environment. Very nice lobby and exam rooms. Administration and actual procedure rooms were isolated away. However, those rooms did look appropriate for their function...Dr. Wilcox gave us a practical assessment given our current factors. He was blunt to provide the general reality of the situation. I'm happy with his general approach as we just needed the straight facts without trying to eagerly put our hopes too high.
How was your experience with John Wilcox at HRC Fertility?
Overall, Chris was a very practical doctor giving the straight facts of the situation. Very cordial while being very trustworthy. He provided us with the right information we needed to move forward with our first cycle. We look forward to see where our results will go as we move forward after the Covid quarantine.
What's one piece of advice would you give a prospective patient of John Wilcox at HRC Fertility?
Feel free to ask questions! He is very knowledgeable as well as his staff.
During treatment, were you treated like a number or a human with John Wilcox at HRC Fertility?
Dr. Wilcox gave us a practical assessment given our current factors. He was blunt to provide the general reality of the situation. I'm happy with his general approach as we just needed the straight facts without trying to eagerly put our hopes too high.
Describe the protocols John Wilcox used in your cycles at HRC Fertility and their degree of success.
Our IVF process so far has been only the egg retrieval and embryo creation of our first cycle. The process consisted of several ultrasounds and blood tests. In terms of hormones, clomid, omnitrope, and gonal were used.
Describe your experience with the nursing staff at HRC Fertility.
Very well versed in the field. One was new, but was being trained by a nurse that we had been working with. Very helpful.
Describe your experience with HRC Fertility.
Very warm and welcoming clinic entrance. Generally low stress in environment. Very nice lobby and exam rooms. Administration and actual procedure rooms were isolated away. However, those rooms did look appropriate for their function.
Describe your experience with your monitoring appointments at HRC Fertility.
It was a generally oiled machine. A lot of it depended on time of day. If it was critical that a doctor needed to co duct the ultrasound, then they scheduled for mornings. Otherwise, it was scheduled at any part of the day with a nurse practitioner to assist. Kept the wait times rather low. However, there was more traffic in the mornings there.
Describe the costs associated with your care under John Wilcox at HRC Fertility.
So far, the costs for service and egg retrieval have been around $11,000 with the inclusion of our insurance.
Describe John Wilcox's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility.
Have not yet transferred embryos.
7
Doctor
John Wilcox
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
7
Clinic
HRC Fertility
Pasadena
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
2020, Consult
NPS
10
NPS
9
Age 38
Latinx
Black or African-American
Native American
Income $100K - $199K
Entrepreneur
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Still consulting with him [Dr. John Wilcox]. It was thorough and I feel comfortable thus far. He came highly recommended and I appreciated his patience with me. I explained my desires and expectations and he went in great detail about what I needed to do on my part to manifest the results I want...Have your questions prepared and do prior research so that you’re more educated on the process.
A positive experience thus far [at HRC - Pasadena]...[the nurses have] Speedy communication. Thorough and used multiple methods to ensure correspondence...We are still discussing with insurance...Still consulting with him [Dr. John Wilcox]. It was thorough and I feel comfortable thus far. He came highly recommended and I appreciated his patience with me. I explained my desires and expectations and he went in great detail about what I needed to do on my part to manifest the results I want...Have your questions prepared and do prior research so that you’re more educated on the process.
How was your experience with John Wilcox at HRC Fertility?
Still consulting with him. It was thorough and I feel comfortable thus far. He came highly recommended and I appreciated his patience with me. I explained my desires and expectations and he went in great detail about what I needed to do on my part to manifest the results I want.
What's one piece of advice would you give a prospective patient of John Wilcox at HRC Fertility?
Have your questions prepared and do prior research so that you’re more educated on the process.
Describe the protocols John Wilcox used in your cycles at HRC Fertility and their degree of success.
I haven’t began cycles. I have only consulted with him.
Describe your experience with your nurse at HRC Fertility. (Assigned nurse: Teresa Fontanilla)
Speedy communication. Thorough and used multiple methods to ensure correspondence.
Describe your experience with HRC Fertility.
I am still experiencing them. I will let you know more with an update when I have done additional appointments. Thank you for your patience with my responses. This process has been a learning lesson with every appointment. A positive experience thus far.
Describe the costs associated with your care under John Wilcox at HRC Fertility.
We are still discussing with insurance
Describe John Wilcox's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at HRC Fertility.
No comments. My next appointment is coming up.
10
Doctor
John Wilcox
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
HRC Fertility
Pasadena
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5