Rated 8.7
Strongly recommend: 33%Neutral: 67%8.7
33% strongly recommend
2 reviews
Humanity
10
10
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.7
8.7
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
8.7
8.7
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
9
Excellent
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Texas A&M College of Medicine
Residency
Johns Hopkins
Fellowship
U of Texas at Southwestern

How Doctor Communicates

doctor, nurse available by email
not available by directline
not available by directline
not available by personal cell phone
not available by personal cell phone
John Wu works at

Aspire Fertility Dallas
Rated 8.7
Strongly recommend: 69%Neutral: 24%Don't recommend: 7%8.7

At 1 office

Dallas
16415 Addison Rd
Addison, TX 75001
214.414.3806
Explore Clinic

2 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
8
9
Age 36 - 37
1 IVF
Diminished Ovarian Reserve
Male Factor
Other
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
Neutral
Strongly Recommends
Unsuccessful
He [John Wu] seemed genuine - called me himself or explained things when I didn’t get an update. Was apologizing for a mistake the lab made etc...He explained things in an understandable manner. I didn’t leave with questions of his explanations. I did however feel post failed transfer that there was things that should have been explained better which could have told us more information - having now done more research of my own...Do your own in-depth research and ask questions
I only had 1 to transfer [at Aspire Fertility]...I was told I would know something end of day 6 with no update...My embryologist didn’t update me on day 6 post egg retrieval that was said in my day 3 update. I was told I would know something end of day 6 with no update. When I called - no one was there to take my call as it was after 5. I got a call from my nurse for the next step but still didn’t know if we hAd any embryos that made it. She was able to get the Dr on the phone to go over the results of my embryos with me and scheduled my next appointment himself
How was your experience with John Wu at Aspire Fertility Austin?
He explained things in an understandable manner. I didn’t leave with questions of his explanations. I did however feel post failed transfer that there was things that should have been explained better which could have told us more information - having now done more research of my own.
What's one piece of advice would you give a prospective patient of John Wu at Aspire Fertility Austin?
Do your own in-depth research and ask questions
During treatment, were you treated like a number or a human with John Wu at Aspire Fertility Austin?
He seemed genuine - called me himself or explained things when I didn’t get an update. Was apologizing for a mistake the lab made etc.
Describe your experience with your nurse at Aspire Fertility Austin. (Assigned nurse: Shab)
She was available to answer questions, quick to get back to me when I had a question. Explained things so it was understand and sent calendars for it to be in writing
Describe your experience with Aspire Fertility Austin.
I loved the clinic - clean, beautiful, and well kept. The staff was nice and seemed to know who I was when I walked in. Rooms always clean. Not long waits in the lobby. Labs were done at the facility some of which were run in-house and others as send out. I always knew results within a few hours of the draw.
Describe the costs associated with your care under John Wu at Aspire Fertility Austin.
We were self pay as this clinic didn’t accept our insurance. It was approximately 14,000 out of pocket not including medication
Describe John Wu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aspire Fertility Austin.
I only had 1 to transfer
What specific things went wrong at Aspire Fertility Austin?
  • Failed to call with results
Describe the specific things that went wrong at Aspire Fertility Austin.
My embryologist didn’t update me on day 6 post egg retrieval that was said in my day 3 update. I was told I would know something end of day 6 with no update. When I called - no one was there to take my call as it was after 5. I got a call from my nurse for the next step but still didn’t know if we hAd any embryos that made it. She was able to get the Dr on the phone to go over the results of my embryos with me and scheduled my next appointment himself
8
Doctor
John Wu
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Aspire Fertility Austin
Austin
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Successful
10
10
Age 39
1 IVF
East Asian
Income $500K+
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Successful
He [Dr. John Wu] is incredibly intelligent and explained everything to me so well. I'm a nurse but he still took the time to explain all the details, what to expect and all while connecting with us on a level like we were old friends. He personally called me with results and suggestions and made me feel like I was the top priority...Dont be afraid to ask any questions. You will get ur answers on a level you will understand.
This is my first IVF journey and I'm so very thankful I found this [Aspire Fertility] clinic...You feel like an important person here. You felt heard and with compassion. You feel like you have a a whole team cheering for you. From the moment you walk in ur greeted with happy smiling faces to the nurses and lab techs to embryolgist and of course my Dr. Knowing exactly what was coming next and being filled with useful information made this stressful journey of infertility much more easier.
How was your experience with John Wu at Aspire Fertility Dallas?
He is incredibly intelligent and explained everything to me so well. I'm a nurse but he still took the time to explain all the details, what to expect and all while connecting with us on a level like we were old friends. He personally called me with results and suggestions and made me feel like I was the top priority.
What's one piece of advice would you give a prospective patient of John Wu at Aspire Fertility Dallas?
Dont be afraid to ask any questions. You will get ur answers on a level you will understand.
During treatment, were you treated like a number or a human with John Wu at Aspire Fertility Dallas?
He took his time to answer every question I had. He listened to what I had to say without ever rushing me. He has a sense of humor and a personality like an old friend.
Describe your experience with the nursing staff at Aspire Fertility Dallas.
They were all amazing. I never felt lost of confused as to what was next or what I was expected. The response time from when I called or emailed was same day or early the next. Great group of staff
Describe your experience with Aspire Fertility Dallas.
You feel like an important person here. You felt heard and with compassion. You feel like you have a a whole team cheering for you. From the moment you walk in ur greeted with happy smiling faces to the nurses and lab techs to embryolgist and of course my Dr. Knowing exactly what was coming next and being filled with useful information made this stressful journey of infertility much more easier. This is my first IVF journey and I'm so very thankful I found this clinic. I drive 6 hours to be oadt of this clinic and will do so for my 1 remaining embryo in a couple years.
Describe the costs associated with your care under John Wu at Aspire Fertility Dallas.
$18,000
Describe John Wu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aspire Fertility Dallas.
He gave me the choice but explained that in my personal situation (had 2 normal one female one male) I wanted a boy. I wouldnt have minded twins but since we only had 2 he suggested it best in transfer the male which was top quality rather than the boy and the girl. He explained statistics and risks associated with multiples and I made the decision to transfer the Male. I always feel like he was armed with information and statistics which I appreciated.
10
Doctor
John Wu
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Aspire Fertility Dallas
Dallas
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources