John Wu

Aspire Fertility

Available Lines of Communication

Doctor, Nurse available by email
Doctor email
Nurse email
Not available by direct line
Not available by cell phone
Not available by personal cell phone
Medical SchoolTexas A&M College of Medicine
ResidencyJohns Hopkins
FellowshipU of Texas at Southwestern
Dallas
16415 Addison Rd
Addison, TX 75001
214-414-3806
On a scale from 0-10, how likely are you to recommend John Wu to a friend?
Neutral: 100%8
1 assessment
  • 0% Strongly recommend (9-10)
  • 100% Neutral (7-8)
  • 0% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
10
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
Poor communication
Excellent communication
8
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
Rarely saw at appts.
Always saw at appts.
8
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
Poor response time
Excellent response time
Excellent
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

On a scale from 0-10, how likely are you to recommend Aspire Fertility to a friend?
Strongly recommend: 71%Neutral: 16%Don't recommend: 13%8.4
43 assessments
  • 71% Strongly recommend (9-10)
  • 16% Neutral (7-8)
  • 13% Don't recommend (0-6)
1 assessment
8
9
Age
36 - 37
Treated
2019 - 2020
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
8
9
He [John Wu] seemed genuine - called me himself or explained things when I didn’t get an update. Was apologizing for a mistake the lab made etc...He explained things in an understandable manner. I didn’t leave with questions of his explanations. I did however feel post failed transfer that there was things that should have been explained better which could have told us more information - having now done more research of my own...Do your own in-depth research and ask questions
I only had 1 to transfer [at Aspire Fertility]...I was told I would know something end of day 6 with no update...My embryologist didn’t update me on day 6 post egg retrieval that was said in my day 3 update. I was told I would know something end of day 6 with no update. When I called - no one was there to take my call as it was after 5. I got a call from my nurse for the next step but still didn’t know if we hAd any embryos that made it. She was able to get the Dr on the phone to go over the results of my embryos with me and scheduled my next appointment himself
Age
36 - 37
Treated
2019 - 2020
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
8
9
How was your experience with John Wu at Aspire Fertility (formerly RMA of Texas)?
He explained things in an understandable manner. I didn’t leave with questions of his explanations. I did however feel post failed transfer that there was things that should have been explained better which could have told us more information - having now done more research of my own.
What's one piece of advice would you give a prospective patient of John Wu at Aspire Fertility (formerly RMA of Texas)?
Do your own in-depth research and ask questions
During treatment, were you treated like a number or a human with John Wu at Aspire Fertility (formerly RMA of Texas)?
He seemed genuine - called me himself or explained things when I didn’t get an update. Was apologizing for a mistake the lab made etc.
Describe your experience with your nurse at Aspire Fertility (formerly RMA of Texas). (Assigned nurse: Shab)
She was available to answer questions, quick to get back to me when I had a question. Explained things so it was understand and sent calendars for it to be in writing
Describe your experience with Aspire Fertility (formerly RMA of Texas).
I loved the clinic - clean, beautiful, and well kept. The staff was nice and seemed to know who I was when I walked in. Rooms always clean. Not long waits in the lobby. Labs were done at the facility some of which were run in-house and others as send out. I always knew results within a few hours of the draw.
Describe the costs associated with your care under John Wu at Aspire Fertility (formerly RMA of Texas).
We were self pay as this clinic didn’t accept our insurance. It was approximately 14,000 out of pocket not including medication
Describe John Wu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aspire Fertility (formerly RMA of Texas).
I only had 1 to transfer
What specific things went wrong at Aspire Fertility (formerly RMA of Texas)?
  • Failed to call with results
Describe the specific things that went wrong at Aspire Fertility (formerly RMA of Texas).
My embryologist didn’t update me on day 6 post egg retrieval that was said in my day 3 update. I was told I would know something end of day 6 with no update. When I called - no one was there to take my call as it was after 5. I got a call from my nurse for the next step but still didn’t know if we hAd any embryos that made it. She was able to get the Dr on the phone to go over the results of my embryos with me and scheduled my next appointment himself
8
Doctor
John Wu
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Aspire Fertility (formerly RMA of Texas)
Austin
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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