Verified
This patient has provided documentation of treatment at this clinic.
2019 - 2020, Unsuccessful
8
9
Review of
He [John Wu] seemed genuine - called me himself or explained things when I didn’t get an update. Was apologizing for a mistake the lab made etc...He explained things in an understandable manner. I didn’t leave with questions of his explanations. I did however feel post failed transfer that there was things that should have been explained better which could have told us more information - having now done more research of my own...Do your own in-depth research and ask questions
I only had 1 to transfer [at Aspire Fertility]...I was told I would know something end of day 6 with no update...My embryologist didn’t update me on day 6 post egg retrieval that was said in my day 3 update. I was told I would know something end of day 6 with no update. When I called - no one was there to take my call as it was after 5. I got a call from my nurse for the next step but still didn’t know if we hAd any embryos that made it. She was able to get the Dr on the phone to go over the results of my embryos with me and scheduled my next appointment himself
How was your experience with John Wu at Aspire Fertility Austin?
He explained things in an understandable manner. I didn’t leave with questions of his explanations. I did however feel post failed transfer that there was things that should have been explained better which could have told us more information - having now done more research of my own.
What's one piece of advice would you give a prospective patient of John Wu at Aspire Fertility Austin?
Do your own in-depth research and ask questions
During treatment, were you treated like a number or a human with John Wu at Aspire Fertility Austin?
He seemed genuine - called me himself or explained things when I didn’t get an update. Was apologizing for a mistake the lab made etc.
Describe your experience with your nurse at Aspire Fertility Austin. (Assigned nurse: Shab)
She was available to answer questions, quick to get back to me when I had a question. Explained things so it was understand and sent calendars for it to be in writing
Describe your experience with Aspire Fertility Austin.
I loved the clinic - clean, beautiful, and well kept. The staff was nice and seemed to know who I was when I walked in. Rooms always clean. Not long waits in the lobby. Labs were done at the facility some of which were run in-house and others as send out. I always knew results within a few hours of the draw.
Describe the costs associated with your care under John Wu at Aspire Fertility Austin.
We were self pay as this clinic didn’t accept our insurance. It was approximately 14,000 out of pocket not including medication
Describe John Wu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aspire Fertility Austin.
I only had 1 to transfer
What specific things went wrong at Aspire Fertility Austin?
- Failed to call with results
Describe the specific things that went wrong at Aspire Fertility Austin.
My embryologist didn’t update me on day 6 post egg retrieval that was said in my day 3 update. I was told I would know something end of day 6 with no update. When I called - no one was there to take my call as it was after 5. I got a call from my nurse for the next step but still didn’t know if we hAd any embryos that made it. She was able to get the Dr on the phone to go over the results of my embryos with me and scheduled my next appointment himself
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