Rated 9.2
Strongly recommend: 73%Neutral: 27%9.2
73% strongly recommend
10 reviews
Humanity
8.8
8.8
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9
9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
9.6
9.6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.2
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Boston U.
Residency
Walter Reed
Fellowship
Duke

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Jon Proctor works at

Kaiser Permanente NorCal
Rated 7.3
Strongly recommend: 37%Neutral: 31%Don't recommend: 31%7.3

At 1 office

Fremont
39141 Civic Center Driv
Fremont, CA 94538
(888) 331-5601
Explore Clinic

10 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
10
10
Age 39
1 IUI
Diminished Ovarian Reserve
Tubal Blockage
European
Income $100K - $199K
Business Executive
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He [Dr. Jon Proctor] is very straight forward which I like, always knew me & my history when I arrived. Sort of surprising with so many patients. I’ve seen him over the course of 4 years with a 3 year gap and he is exactly the same now as when I saw him 4 years ago. Great doctor, straight forward and very knowledgeable. It’s a good fit for my personality, I don’t need sympathy - just the facts please.
For me it [Kaiser Permanente-Fremont] is very convienent , all of the labs, radiology etc are located close to each other and since it is all Kaiser the billing is also very centralized. This office is very busy, not that I see a lot of patients when I go, but after referral my initial consult was scheduled over a month later. We booked IVF and were scheduled for 4.5 months later. In review: I really love the convience of everything being connected, love the doctors and staff, but it was a very long wait to do every step because they are so booked.
How was your experience with Jon Proctor at Kaiser Permanente NorCal?
He is very straight forward which I like, always knew me & my history when I arrived. Sort of surprising with so many patients. I’ve seen him over the course of 4 years with a 3 year gap and he is exactly the same now as when I saw him 4 years ago. Great doctor, straight forward and very knowledgeable. It’s a good fit for my personality, I don’t need sympathy - just the facts please.
What's one piece of advice would you give a prospective patient of Jon Proctor at Kaiser Permanente NorCal?
Be patient, they are booked out for months. If you are in a hurry, I would not recommend.
During treatment, were you treated like a number or a human with Jon Proctor at Kaiser Permanente NorCal?
Lots of references about my particular situation and history. He took a lot of time to review and discuss my history and what he has seen in similar patients. He is a great balance of matter of fact stats and how sometimes the human factor is even more telling of what the possible outcome will be.
Describe the protocols Jon Proctor used in your cycles at Kaiser Permanente NorCal and their degree of success.
Have not started medication yet. I fully trust he will develop the correct protocol. We did a HSG, saw tubes are blocked and decided to skip IUI and go directly to IVF right there in radiology.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
So far everyone has been really helpful, knowledgeable and very good communicators.
Describe your experience with Kaiser Permanente NorCal.
For me it is very convienent , all of the labs, radiology etc are located close to each other and since it is all Kaiser the billing is also very centralized. This office is very busy, not that I see a lot of patients when I go, but after referral my initial consult was scheduled over a month later. We booked IVF and were scheduled for 4.5 months later. In review: I really love the convience of everything being connected, love the doctors and staff, but it was a very long wait to do every step because they are so booked.
Describe the costs associated with your care under Jon Proctor at Kaiser Permanente NorCal.
Fresh transfer cycle with ICSI and assisted hatching. $14000 HSG $400 Saline sono $400
Describe Jon Proctor's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
He suggests 1, except for my age allows for 2. I agree with him.
10
Doctor
Jon Proctor
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Kaiser Permanente NorCal
Fremont
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Successful
10
9
Age 29 - 31
1 IVF
Male Factor
Other
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Proctor took a personal interest in our journey and always made us feel important and cared for.... Dr. Proctor was knowledgeable, compassionate and very responsive whenever I contacted him. He coordinated well with my husband’s male factor infertility specialist...We used a standard stimulation protocol (follistim, Menopur, ganirelix). I was allergic to follistim and dr proctor was very responsive and quickly switched me to gonal-f.
It was efficient, but busy! They recommended I get there early and as long as I did the wait wasn’t bad at all.... They [Kaiser Permanente NorCal] were also very responsive to any questions or immediate needs. Weaknesses: the clinic is very busy which makes appointments feel rushed at times. Wait times can be quite long.... They [nurses] were always compassionate and helpful. No negative experiences at all.
How was your experience with Jon Proctor at Kaiser Permanente NorCal?
Dr. Proctor was knowledgeable, compassionate and very responsive whenever I contacted him. He coordinated well with my husband’s male factor infertility specialist (Dr. Turek). Dr. Turek is picky about providers that he will coordinate with and he was happy to work with Dr. Proctor and his team. His faith in Dr. Proctor speaks volumes.
What's one piece of advice would you give a prospective patient of Jon Proctor at Kaiser Permanente NorCal?
Appointments are quick because of the volume at the clinic. Come prepared with questions and do not expect long conversations. Dr.Proctor is very knowledgeable and responsive but does not have all the time in the world to sit and talk at every appointment.
During treatment, were you treated like a number or a human with Jon Proctor at Kaiser Permanente NorCal?
Dr. Proctor took a personal interest in our journey and always made us feel important and cared for.
Describe the protocols Jon Proctor used in your cycles at Kaiser Permanente NorCal and their degree of success.
We used a standard stimulation protocol (follistim, Menopur, ganirelix). I was allergic to follistim and dr proctor was very responsive and quickly switched me to gonal-f. I had an excellent response and 30 eggs were retrieved (25 nature). My husband has severe male factor infertility causing only 4 eggs to fertilize normally. Of the 4 embryos at day 1, 3 made it to freeze (we had to do a frozen cycle because my husband’s Soren retrieval surgery occurred weeks after my egg retrieval due to his doctors schedule). We transferred one embryo in December 2017 and I am now 15 weeks pregnant with a baby girl and we have two more high quality embryos on ice for later.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
They were always compassionate and helpful. No negative experiences at all.
Describe your experience with Kaiser Permanente NorCal.
Strengths: knowledge of clinicians and success rates are excellent. Can’t argue with miracle results! They were also very responsive to any questions or immediate needs. Weaknesses: the clinic is very busy which makes appointments feel rushed at times. Wait times can be quite long. Also the ohlone kaiser pharmacy the clinic works with is awful. I switched to Walgreens discorx and had a much better experience AND my coverage was maintained even though it was Walgreens and not kaiser.
Describe your experience with your monitoring appointments at Kaiser Permanente NorCal.
It was efficient, but busy! They recommended I get there early and as long as I did the wait wasn’t bad at all.
Describe the costs associated with your care under Jon Proctor at Kaiser Permanente NorCal.
We had 50% coverage for one cycle, so the IVF cycle cost $6500 (without medications, including ICSI but no PGS). Our FET was full price and cost $4000 without medications m. However, since we did eset, we would get additional transfers of single embryos for free until a live birth.
Describe Jon Proctor's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
Dr. proctor explained the risks and benefits of each thoroughly. Because I have no known fertility issues and we wanted to try and avoid multiples, we went with eset, which resulted in my current pregnancy (1st FET was a success).
10
Doctor
Jon Proctor
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Kaiser Permanente NorCal
Fremont
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
10
8
Age 37 - 38
4 IUI
1 IVF
Male Factor
Ashkenazi Jewish
Income $200K - $499K
Doctor
3rd of 3 Docs
Strongly Recommends
Neutral
Successful
Doctor [Proctor] was open to my feedback about side effects and made some medication changes as a result...He always answered questions, at appointments or by e-mail. He was pleasant, down-to-earth, and realistic. I didn't wait for long in the waiting area. I also didn't feel rushed during appointments...I did a single-embryo transfer from a frozen embryo that was retrieved at another clinic. He was unsure of how to predict success given that the embryo came from elsewhere, but the cycle was ultimately successful.
[At Kaiser-Fremont] I did a single-embryo transfer from a frozen embryo that was retrieved at another clinic. He was unsure of how to predict success given that the embryo came from elsewhere, but the cycle was ultimately successful...They messed up a billing thing. When I contacted the doctor about it, he said he would let their billing person know, and that she would get back to me. That never happened. I still need to deal with the billing issue. Other than this, and what I have already described, everything was good.
How was your experience with Jon Proctor at Kaiser Permanente NorCal?
He always answered questions, at appointments or by e-mail. He was pleasant, down-to-earth, and realistic. I didn't wait for long in the waiting area. I also didn't feel rushed during appointments. Everything went smoothly. When I experienced some side effects, he was able to adjust the medication. I was very pleased, of course, to get pregnant and have my baby.
What's one piece of advice would you give a prospective patient of Jon Proctor at Kaiser Permanente NorCal?
I remember signing a form regarding the risks of IVF, and there was a wrong statistic on there. It said that 10% of babies from IVF would have birth defects, and it really scared me. When I contacted the doctor, he said that it was incorrect, and the risk was much lower, but they hadn't changed the wording on the document yet. Jeesh. I hope they have since changed it, but if not, consider this your heads up.
During treatment, were you treated like a number or a human with Jon Proctor at Kaiser Permanente NorCal?
Answered all my questions. Had a pleasant demeanor. I didn't wait too long in the waiting area. Doctor was open to my feedback about side effects and made some medication changes as a result.
Describe the protocols Jon Proctor used in your cycles at Kaiser Permanente NorCal and their degree of success.
I did a single-embryo transfer from a frozen embryo that was retrieved at another clinic. He was unsure of how to predict success given that the embryo came from elsewhere, but the cycle was ultimately successful.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
Things were mostly good with the nurses. Two exceptions, though. One was that they didn't warn me when in the cycle I would get my period. Maybe that should have been obvious to me (?), but I really didn't understand that I was going to get it right then, and it came when I was at the airport headed on a flight. Quite annoying. I wish they would have just explained that to me. The second was that I had a lot of pain injecting into my buttox. I had done these shots before without much pain. They really didn't help me figure out what was going on. They said apply hot, they said apply cold, they said massage. But it was really painful; I was limping around, and it hurt to sit and stand. Then, a friend suggested that the needle might not be the right size for me. That fixed it. But I was really in pain for a while, without help from the nurses (I asked them for help with this more than once).
Describe your experience with Kaiser Permanente NorCal.
They messed up a billing thing. When I contacted the doctor about it, he said he would let their billing person know, and that she would get back to me. That never happened. I still need to deal with the billing issue. Other than this, and what I have already described, everything was good. (Much better than my previous clinic!)
Describe Jon Proctor's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
He was open to my preference.
10
Doctor
Jon Proctor
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Kaiser Permanente NorCal
Fremont
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2012 - 2015, Successful
10
9
Age 31 - 34
7 IUI
2 IVF
Male Factor
Unexplained
European
Income $200K - $499K
4th of 4 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Proctor remembered my info from visit to visit. I got complete explanations about what was going on without even having to ask. He was kind in his delivery of news, but never overly optimistic or creating false hopes. The IVF cycle was successful. We went back in late 2015 hoping to do a FET with our one frozen embryo; it didn't survive thawing. Dr. Proctor told us himself and he and the embryologist explained what had likely happened. I felt that he handled it quite well.
I liked my doctor [at Kaiser], the couple of other doctors that I've met, and the nursing staff and care coordinators. The biggest weakness is the wait time which has hovered around 6 months for years. Also, the billing folks occasionally have issues (although in my case that tended to be forgetting to charge me for things)...Monitoring appointments are go to the lab across the street when it opens, then come in for monitoring. If you don't want to wait, you have to be early (7am). Not my favorite method, but I get that it is designed for people who have to get to work.
How was your experience with Jon Proctor at Kaiser Permanente NorCal?
I ended up with Dr Proctor because in 2012 when I went to the Kaiser clinic, he had a cancellation in his current cycle and they offered the slot to me. It turned out to be a great decision. We had cycled with a doctor at Stanford a couple of years prior and the difference was night and day. Dr. Proctor remembered my info from visit to visit. I got complete explanations about what was going on without even having to ask. He was kind in his delivery of news, but never overly optimistic or creating false hopes. The IVF cycle was successful. We went back in late 2015 hoping to do a FET with our one frozen embryo; it didn't survive thawing. Dr. Proctor told us himself and he and the embryologist explained what had likely happened. I felt that he handled it quite well.
What's one piece of advice would you give a prospective patient of Jon Proctor at Kaiser Permanente NorCal?
I think he is a great doc, but he might not be for you if you need a lot of sugar coating on things. Also, the wait is currently long.
Describe your experience with Kaiser Permanente NorCal.
I liked my doctor, the couple of other doctors that I've met, and the nursing staff and care coordinators. The biggest weakness is the wait time which has hovered around 6 months for years. Also, the billing folks occasionally have issues (although in my case that tended to be forgetting to charge me for things).
Describe your experience with your monitoring appointments at Kaiser Permanente NorCal.
Monitoring appointments are go to the lab across the street when it opens, then come in for monitoring. If you don't want to wait, you have to be early (7am). Not my favorite method, but I get that it is designed for people who have to get to work.
Describe the costs associated with your care under Jon Proctor at Kaiser Permanente NorCal.
Base cost for the IVF was just over $9000; my meds were another almost $5000; ICSI was $1000. This was in 2012.
Describe Jon Proctor's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
I remember being told that they would not transfer more than 2 embryos in a patient my age (I was 30 at the time). They gave me the option of eSET and a thorough explanation of the risks, but I elected to transfer 2 and given my history didn't get any pushback.
10
Doctor
Jon Proctor
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Kaiser Permanente NorCal
Fremont
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Successful
8
8
4 IUI
1 IVF
Diminished Ovarian Reserve
Endometriosis
Unexplained
Income $100K - $199K
Architect
3rd of 3 Docs
Neutral
Neutral
Successful
My husband and I liked how Dr. Proctor was honest in his approach and was not trying to sell us on additional treatments. He was honest about the success rate and he was also straightforward about whether genetic testing was worth the extra costs or not ...He is skilled and honest and we had a good experience with him... I didn't have a very emotional connection with him but I got that with the nurses so I felt fine about that.
I felt that the nursing staff [at Kaiser - Fremont] was great and very supportive. They were always friendly and compassionate...The clinic is in a nice building and was clean and comfortable... [Re: monitoring appointments] I didn't love this aspect but in the end it worked fine. There was just one day that I got there a bit later and I had to wait almost two hours...When going to this clinic, see it as a whole team.
How was your experience with Jon Proctor at Kaiser Permanente NorCal?
My husband and I liked how Dr. Proctor was honest in his approach and was not trying to sell us on additional treatments. He was honest about the success rate and he was also straightforward about whether genetic testing was worth the extra costs or not (for us, we ended up not seeing the added value for how much more money it was but it all depends on the circumstances). Other clinics we went to during our research, really tried to sell people on the genetic testing but Dr. Proctor was not like that. During my visits, as I mentioned, I felt he was a bit overworked at the time but he was always present. When the cycle was not going so well at first, he made adjustments and I could see that he had to make a decision based on a gut feeling & probably prior experience on whether I should take meds for another day or not. I had no idea what to do in that situation so had to trust him, which I did, and I ended up getting pregnant. I didn't have a very emotional connection with him but I got that with the nurses so I felt fine about that. Having gone through a lot before this point, I understand that the doctor being skilled and experienced is more important than him/her being my emotional support. I can get that elsewhere. I am paying for a professional, skilled IVF doctor; not a therapist.
What's one piece of advice would you give a prospective patient of Jon Proctor at Kaiser Permanente NorCal?
When going to this clinic, see it as a whole team. What you may not get from Dr. Proctor (emotional support, touchy feely etc.), you can get from the nurses, family/friends, etc. He is skilled and honest and we had a good experience with him.
During treatment, were you treated like a number or a human with Jon Proctor at Kaiser Permanente NorCal?
I felt that Dr.Proctor was friendly & personable but he also seemed to be a bit overloaded & tired at the time. He was working A LOT during the time I saw him. I saw him after he took a two week vacation and I definitely saw a difference in his energy level & emotional connection to me. I was also confirmed as pregnant at that time so I think he was also happy that we had a successful cycle and felt accomplished.
Describe the protocols Jon Proctor used in your cycles at Kaiser Permanente NorCal and their degree of success.
I unfortunately don't remember all of the specifics of what type of meds/dosages I took. But probably a third of the way through, he increased my dosage to the maximum since I was not producing eggs on the right side (I had ovarian cyst removal on that side so not surprising). This did help with the egg production but I still didn't produce a ton of eggs. Towards the end of my injection cycle, I had 4 really good eggs on the left side and he wondered if we should do one more day of injections in order to see if the right side would catch up... but in the end, he decided to NOT do this in order to not risk compromising those 4 eggs that were ready and looking good. In the end, we ended up with 4 great embryos (one of which is due to be born in two weeks!), and although we can't prove this, Dr. Proctor believes that those 4 embryos were most likely from those 4 great eggs. This is a decision he made that could have gone the other way- he could have decided to go another day of meds and those eggs could have been compromised. Even though I did not produce a ton of eggs (7 total), 5 fertilized and 4 became embryos which is a really great outcome considering the low amount of eggs.
Describe your experience with your nurse at Kaiser Permanente NorCal.
I felt that the nursing staff was great and very supportive. They were always friendly and compassionate. There was one day in particular that I was upset and started to cry since my cycle was not going well at the moment. I was standing in the hall so she had me go into one of the offices and her & another nurse let me be emotional and they comforted me. What I liked the most was that they didn't give me false hope or the opposite. One of the main coordinators said, "You only need one good egg. Just stay hopeful but grounded" and I thought that was very good advise. I really appreciated their support especially in that moment.
Describe your experience with Kaiser Permanente NorCal.
The clinic is in a nice building and was clean and comfortable. It's a little confusing on how to enter the building sometimes. If it's before the actual building is open, you have to be let in through an intercom and that was strange sometimes.
Describe your experience with your monitoring appointments at Kaiser Permanente NorCal.
I didn't love this aspect but in the end it worked fine. There was just one day that I got there a bit later and I had to wait almost two hours. Luckily it was a day I didn't have to work so it wasn't as bad. But even when you had to wait, there was a nice waiting room with seating etc.
Describe the costs associated with your care under Jon Proctor at Kaiser Permanente NorCal.
$15,000
Describe Jon Proctor's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
Dr. Proctor did say that someone my age (39 at the time of transfer), would normally put 2-3 eggs in. My husband and I had done research and decided to just put one embryo in for this first transfer. If it hadn't of worked, we may have done two the next time. But for this first transfer, that is what we did. Dr. Proctor left the decision to us and did not try to convince us otherwise. I told him our rationale (riskier pregnancy for babies and mom, very hard and expensive to have two babies especially where we live, we don't have family nearby to help us, etc. ) and he agreed those are major factors to consider when deciding. He respected our decision.
8
Doctor
Jon Proctor
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Kaiser Permanente NorCal
Fremont
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2014, Unsuccessful
7
8
Age 33 - 35
Fertility Medications
Tubal Blockage
Unexplained
Other
European
Income $50K - $99K
Teacher
Only Doc Seen
Neutral
Neutral
Unsuccessful
I feel that every test was run that needed to be run. The doctor [Dr. John Proctor] tried different tests and procedures to help us get answers or diagnose the problem for our infertility journey.... My experience had some great times but also some frustrating and sad moments. There were times when looking over test results or images when I was told over and over again what a unique case I had and I wish I could give you more information. Dr. Proctor was willing to explore different tests and procedures and was honest with the fact that they may not give us any new answers.
I feel that the clinic [Kaiser Permanente Fremont] was a nice clinic with a great seating area in the waiting room to help you feel comfortable.... The nursing staff was great and communicated well with me.... My experience had some great times but also some frustrating and sad moments. There were times when looking over test results or images when I was told over and over again what a unique case I had and I wish I could give you more information. Dr. Proctor was willing to explore different tests and procedures and was honest with the fact that they may not give us any new answers.
How was your experience with Jon Proctor at Kaiser Permanente NorCal?
My experience had some great times but also some frustrating and sad moments. There were times when looking over test results or images when I was told over and over again what a unique case I had and I wish I could give you more information. Dr. Proctor was willing to explore different tests and procedures and was honest with the fact that they may not give us any new answers.
What's one piece of advice would you give a prospective patient of Jon Proctor at Kaiser Permanente NorCal?
To be open to suggested tests and procedures but at the same time be prepared that the answers you receive may not be the ones you want to hear.
During treatment, were you treated like a number or a human with Jon Proctor at Kaiser Permanente NorCal?
I feel that every test was run that needed to be run. The doctor tried different tests and procedures to help us get answers or diagnose the problem for our infertility journey.
Describe the protocols Jon Proctor used in your cycles at Kaiser Permanente NorCal and their degree of success.
I remember starting with the basic blood work and a couple imaging tests, mri, ultrasounds and some other stuff. From there seeing as there was a blockage somewhere surgery to explore and see if they could find the source was done with no real answers found.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
The nursing staff was great and communicated well with me.
Describe your experience with Kaiser Permanente NorCal.
I feel that the clinic was a nice clinic with a great seating area in the waiting room to help you feel comfortable.
Describe the costs associated with your care under Jon Proctor at Kaiser Permanente NorCal.
The cost ranged from visit to visit depending on what was going on and what tests needed to be run. My insurance covered 50% of the cost for most of the visits and tests. I did have to pay some of them fully out of pocket.
7
Doctor
Jon Proctor
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Kaiser Permanente NorCal
Fremont
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
10
10
Age 32
1 IUI
1 IVF
Diminished Ovarian Reserve
Unexplained
European
Ashkenazi Jewish
Income $200K - $499K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Infertility is such a personal, isolating, difficult struggle, but Dr. Proctor really understood me and he “spoke my language.” He put my options into terms that made the most sense to me and for my specific situation. ...Dr. Proctor really “spoke my language.” He understood where I was coming from and gave me choices (in a way that directly applied to me) on how to proceed. Throughout the entire process, I always felt like he “got me” and was my advocate. I have nothing but positive things to say about Dr. Proctor.
I have nothing but excellent things to say about Dr. Proctor and the nurses at Kaiser Fremont. Everyone was honest, compassionate, and incredibly helpful....Dr. Proctor said to me, “What would be worse—not getting pregnant with this cycle of IVF or getting pregnant with twins.” I decided that I needed to get pregnant that cycle, I chose to transfer 2 embryos, and I got pregnant with twins.
How was your experience with Jon Proctor at Kaiser Permanente NorCal?
Infertility is such a personal, isolating, difficult struggle, but Dr. Proctor really understood me and he “spoke my language.” He put my options into terms that made the most sense to me and for my specific situation. He was amazing!
What's one piece of advice would you give a prospective patient of Jon Proctor at Kaiser Permanente NorCal?
Trust him. He knows what he’s talking about and he will advise you in your best interests.
During treatment, were you treated like a number or a human with Jon Proctor at Kaiser Permanente NorCal?
Dr. Proctor really “spoke my language.” He understood where I was coming from and gave me choices (in a way that directly applied to me) on how to proceed. Throughout the entire process, I always felt like he “got me” and was my advocate. I have nothing but positive things to say about Dr. Proctor.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
Excellent
Describe your experience with Kaiser Permanente NorCal.
I had a very positive experience in this very difficult situation. I have nothing but excellent things to say about Dr. Proctor and the nurses at Kaiser Fremont. Everyone was honest, compassionate, and incredibly helpful.
Describe Jon Proctor's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
Dr. Proctor said to me, “What would be worse—not getting pregnant with this cycle of IVF or getting pregnant with twins.” I decided that I needed to get pregnant that cycle, I chose to transfer 2 embryos, and I got pregnant with twins.
10
Doctor
Jon Proctor
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Kaiser Permanente NorCal
Fremont
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2013 - 2014, Unknown Success
9
8
Age 37 - 38
7 IUI
7 IVF
Diminished Ovarian Reserve
Male Factor
Uterine Fibroids
Other
Income $200K - $499K
Operations
2nd of 5 Docs
Strongly Recommends
Neutral
Success w/ Doc Not sure
Dr. Proctor was very responsive. Even when I got a second opinion outside of Kaiser or cycled outside, he was willing to run whatever tests and suggestions the other doctors provided. Whenever I had a cycle outside of Kaiser and I asked him to run the beta so my insurance would cover it, he personally called me with the results.
Both cycles were high dose antagonist protocols. One detriment of Kaiser is that you work with their cycle, not yours...The wait is insane. I have heard that billing can be funky for non-Kaiser patients. (Yes, you absolutely can go here and not be a Kaiser patient....One nurse could be negative, but overall they were very informed. Whenever I called or emailed with a question, they answered promptly. When I received my medical records from them, they logged every email or call.
How was your experience with Jon Proctor at Kaiser Permanente NorCal?
Dr. Proctor was very responsive. Even when I got a second opinion outside of Kaiser or cycled outside, he was willing to run whatever tests and suggestions the other doctors provided. Whenever I had a cycle outside of Kaiser and I asked him to run the beta so my insurance would cover it, he personally called me with the results.
What's one piece of advice would you give a prospective patient of Jon Proctor at Kaiser Permanente NorCal?
Worth the wait? (Last time I heard it was 4-6 months to cycle). Very possibly.
During treatment, were you treated like a number or a human with Jon Proctor at Kaiser Permanente NorCal?
Even though there was a wait to get in, people promptly returned emails and calls.
Describe the protocols Jon Proctor used in your cycles at Kaiser Permanente NorCal and their degree of success.
Both cycles were high dose antagonist protocols. One detriment of Kaiser is that you work with their cycle, not yours.
Describe your experience with your nurse at Kaiser Permanente NorCal. (Assigned nurse: Lonnie)
One nurse could be negative, but overall they were very informed. Whenever I called or emailed with a question, they answered promptly. When I received my medical records from them, they logged every email or call.
Describe your experience with Kaiser Permanente NorCal.
The wait is insane. I have heard that billing can be funky for non-Kaiser patients. (Yes, you absolutely can go here and not be a Kaiser patient.
Describe the costs associated with your care under Jon Proctor at Kaiser Permanente NorCal.
Cost with ICSI was probably around $11000-12000
What specific things went wrong at Kaiser Permanente NorCal?
  • Scheduled the wrong procedure
9
Doctor
Jon Proctor
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
8
Clinic
Kaiser Permanente NorCal
Fremont
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
7
8
Age 34
IVF
Male Factor
European
Income $100K - $199K
Accountant
2nd of 2 Docs
Neutral
Neutral
Success w/ Doc Not sure
Dr. Proctor is personable and kind, but not overly so...Dr. Proctor listened. He was our second RE and let us tell our full story from start to finish. We are a very severe male factor infertility couple, so Dr. Proctor relied heavily on another male specialist to give the "ok." Once that was cleared up, we moved right ahead. Dr. Proctor was responsive, clear and exhibited no judgment or personal bias in any way.
$13,200 for IVF with ICSI. Medications about $3,000 additional...Kaiser is big business, so they have a ton of resources and people and information. I liked this approach after being turned away from a small, boutique RE office...Dr. Proctor is personable and kind, but not overly so...Dr. Proctor listened. He was our second RE and let us tell our full story from start to finish. We are a very severe male factor infertility couple, so Dr. Proctor relied heavily on another male specialist to give the "ok." Once that was cleared up, we moved right ahead. Dr. Proctor was responsive, clear and exhibited no judgment or personal bias in any way.
How was your experience with Jon Proctor at Kaiser Permanente NorCal?
Dr. Proctor listened. He was our second RE and let us tell our full story from start to finish. We are a very severe male factor infertility couple, so Dr. Proctor relied heavily on another male specialist to give the "ok." Once that was cleared up, we moved right ahead. Dr. Proctor was responsive, clear and exhibited no judgment or personal bias in any way.
What's one piece of advice would you give a prospective patient of Jon Proctor at Kaiser Permanente NorCal?
Come armed with information and ask the questions you need. He may not solicit the information from you.
During treatment, were you treated like a number or a human with Jon Proctor at Kaiser Permanente NorCal?
Dr. Proctor is personable and kind, but not overly so.
Describe the protocols Jon Proctor used in your cycles at Kaiser Permanente NorCal and their degree of success.
IVF with ICSI. We debated about using ICSI, but Dr. Proctor said this was absolutely paramount in our situation. Our IVF cycle is currently in progress.
Describe your experience with Kaiser Permanente NorCal.
Kaiser is big business, so they have a ton of resources and people and information. I liked this approach after being turned away from a small, boutique RE office.
Describe the costs associated with your care under Jon Proctor at Kaiser Permanente NorCal.
$13,200 for IVF with ICSI. Medications about $3,000 additional.
7
Doctor
Jon Proctor
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Kaiser Permanente NorCal
Fremont
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017, Successful
10
9
Age 30
1 IVF
1 Embryo Freezing
Donor Sperm
Endometriosis
Male Factor
Tubal Blockage
South Asian
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Very professional yet friendly. He [Dr. Jon Proctor] was a very busy doctor but I never felt rushed with him. He was quick with all appointments and procedures, but thorough. He was amazing at getting back to any questions via email; he was very prompt and fully answered the multiple questions I had...Don’t hesitate to email him with questions.
[Kaiser Permanente NorCal is a] Very busy clinic but well organized and clean. I was initially scheduled for my consultation with another doctor but was told last minute that it was actually Dr. Proctor. It worked out at the end with him being the doctor but I was given no warning about the switch...I saw many nurses. They were all friendly but i never really got to know them. They were helpful on the phone if I called with a question.
How was your experience with Jon Proctor at Kaiser Permanente NorCal?
Very professional yet friendly. He was a very busy doctor but I never felt rushed with him. He was quick with all appointments and procedures, but thorough. He was amazing at getting back to any questions via email; he was very prompt and fully answered the multiple questions I had.
What's one piece of advice would you give a prospective patient of Jon Proctor at Kaiser Permanente NorCal?
Don’t hesitate to email him with questions.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
I saw many nurses. They were all friendly but i never really got to know them. They were helpful on the phone if I called with a question.
Describe your experience with Kaiser Permanente NorCal.
Very busy clinic but well organized and clean. I was initially scheduled for my consultation with another doctor but was told last minute that it was actually Dr. Proctor. It worked out at the end with him being the doctor but I was given no warning about the switch.
Describe your experience with your monitoring appointments at Kaiser Permanente NorCal.
Very quick but thorough
Describe Jon Proctor's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
He seemed to generally suggest that women under 32 or so should have a single transfer.
What specific things went wrong at Kaiser Permanente NorCal?
  • Scheduled the wrong procedure
10
Doctor
Jon Proctor
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Kaiser Permanente NorCal
Fremont
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources