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Joseph Hill

Fertility Centers of New England

Rated 8.1
Strongly recommend: 50%Neutral: 31%Don't recommend: 19%8.1
50% strongly recommend
17 reviews
Humanity
7.4
7.4
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.2
8.2
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.8
5.8
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.1
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Med Col of Georgia
Residency
Harvard
Fellowship
Harvard

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Joseph Hill works in 4 offices at

Fertility Centers of New England
Rated 6.7
Strongly recommend: 41%Neutral: 25%Don't recommend: 33%6.7

Explore Clinic
Boston
575 Boylston Street
Boston, MA 02116
877-326-3483
Reading
20 Pond Meadow Drive
Reading, MA 01867
877-326-3483
Bangor
700 Mt Hope Ave
Bangor, ME 04401
877-326-3483
Portsmouth
875 Greenland Road
Portsmouth, NH 03801
877-326-3483
Show 2 more

17 patient reviews

Most Recent
Strongly Recommend
50%
Neutral
31%
Don't Recommend
19%
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
NPS
10
NPS
10
Age 36 - 37
2 IUI
1 IVF
Anovulation
PCOS
European
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Review of
I always felt as though Dr. Hill really cared about me. Though he could move quickly through the material, he was always generous with our time at the end of sessions and answered all of my questions. He exudes sensitivity and warmth and I always left my interactions with him feeling heartened...the trick I learned was to wait for him to explain everything, write down all my questions during or ahead of time, and then ask my questions at the end...
The clinic [Fertility Centers of New England] is well organized, questions and or concerns are always addressed in a timely manner, and the staff and doctors are all friendly and compassionate. The early morning blood draws/monitoring can be a bit tough if you live farther away, but I understand why those early hours are necessary...We paid out of pocket, so I believe each round of IUI was around $2,000 - $3,000. I believe our round of IVF, including medications, retrieval and frozen transfer cost around $18,000...
How was your experience with Joseph Hill at Fertility Centers of New England?
My husband and I absolutely loved working with Dr. Hill. Though he can seem a bit overwhelming at first, the trick I learned was to wait for him to explain everything, write down all my questions during or ahead of time, and then ask my questions at the end. Dr. Hill always gave me as much time as was needed at the end to answer all of my well-researched questions. He never steered me wrong and after two failed IUIs (as predicted) we did one round of IVF which resulted in five frozen embryos. My first frozen transfer was successful and I am currently almost 33 weeks pregnant. My only regret is that I would recommend asking Dr. Hill about the necessity of ICSI if there is no male factor infertility. Current studies are showing the ICSI may be best avoided if male factor isn't part of the equation - though ICSI for everyone is standard at many clinics right now.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
As stated before, I would write down all your questions ahead of time and/or during the session and wait until the end to ask them to Dr. Hill. He will always grant you a generous amount of time. I would again, also double check with him the necessity, risk, benefits and potential drawbacks of using ICSI when there is no indication of male factor infertility.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
I always felt as though Dr. Hill really cared about me. Though he could move quickly through the material, he was always generous with our time at the end of sessions and answered all of my questions. He exudes sensitivity and warmth and I always left my interactions with him feeling heartened.
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
Though Dr. Hill recommend we proceed straight to IVF due to my age (36) and PCOS, I didn't feel quite emotionally ready so we did two rounds of IUI first. When those weren't successful we went straight into an antagonist protocol of IVF which resulted in five frozen embryos. My first frozen transfer was successful and I am currently 33 weeks pregnant.
Describe your experience with the nursing staff at Fertility Centers of New England.
I loved the nurses at FCNE! The clinic runs like a well-oiled machine. All my questions were always answered promptly, and the nurses were friendly, compassionate and caring. Our entire experience with FCNE, Dr. Hill and all the other doctors was seamless from beginning to end.
Describe your experience with Fertility Centers of New England.
Our experience with FCNE was very positive. The clinic is well organized, questions and or concerns are always addressed in a timely manner, and the staff and doctors are all friendly and compassionate. The early morning blood draws/monitoring can be a bit tough if you live farther away, but I understand why those early hours are necessary.
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
We paid out of pocket, so I believe each round of IUI was around $2,000 - $3,000. I believe our round of IVF, including medications, retrieval and frozen transfer cost around $18,000.
Describe Joseph Hill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
Dr. Hill recommended a single frozen embryo transfer, which I agreed with.
10
Doctor
Joseph Hill
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Centers of New England
Portsmouth
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
5
NPS
4
Age 36
2 IVF
Unexplained
European
Income $200K - $499K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
Review of
We did antagonist IVF [with Dr. Hill] and needed rescue ICSI. It was not automatically done...I over stimulated so we had to do a freeze all cycle. 24 eggs, two embryos...Second round, same protocol but we started with 225 Gonal F and decreased to try to avoid overstimulation. I still overstimulated in final days...was on auto repeat each appointment...Strong presence, and confident. He talks fast. Our actual time with him has been very little. Our follow ups and consult have barely totaled 30 minutes over past year. He does assume you know everything he’s talking about or will research on your own. He did acknowledge I’ve been through a lot and he would be there if I needed to call him. The clinic rotates doctors so he was not the one to perform my retrivals or do my transfers.
Nurses are not warm [at Fertility Centers of New England]...It’s a rotating staff [of nurses] and they use a portal for all communication so it’s very short and to the point...sometimes having to wait over an hour or more for an ultrasound. Lab work usually took only a few minutes. Everything just seems very systematic, no one making small talk or really getting to know me even though I’ve been there frequently...Strengths are they respond in portal quickly. Weaknesses are it’s a baby factory and I don’t really like the staff with exception of one ultrasound tech.
How was your experience with Joseph Hill at Fertility Centers of New England?
Strong presence, and confident. He talks fast. Our actual time with him has been very little. Our follow ups and consult have barely totaled 30 minutes over past year. He does assume you know everything he’s talking about or will research on your own. He did acknowledge I’ve been through a lot and he would be there if I needed to call him. The clinic rotates doctors so he was not the one to perform my retrivals or do my transfers.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
It’s a baby factory so just be aware of that and try to get over it.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
Doctor was on auto repeat each appointment. Nurses are not warm.
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
First round. We did antagonist IVF and needed rescue ICSI. It was not automatically done. 150 Gonal F, menopur and Cetrotide. I over stimulated so we had to do a freeze all cycle. 24 eggs, two embryos. First transfer, negative second we got a positive but it ended up being chemical pregnancy. Second round, same protocol but we started with 225 Gonal F and decreased to try to avoid overstimulation. I still overstimulated in final days so we did another freeze all. 6 eggs, one embryo. Will be transferring embryo in next coming weeks.
Describe your experience with the nursing staff at Fertility Centers of New England.
It’s a rotating staff and they use a portal for all communication so it’s very short and to the point.
Describe your experience with Fertility Centers of New England.
Strengths are they respond in portal quickly. Weaknesses are it’s a baby factory and I don’t really like the staff with exception of one ultrasound tech. They all have an attitude like like is mundane or they are way too fake- for example one of the girls calling our name to come back for ultrasound was overly cheerful and Kept asking how we were today. They day I was there was a follow up to the chemical pregnancy. I said I was fine. She responded oh come on, just fine?! Then she wispered to the nurse “oh it’s one of those days today.”
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Very early and with traffic, I’d have to leave house by 6am. Cattle call for sure yes, sometimes having to wait over an hour or more for an ultrasound. Lab work usually took only a few minutes. Everything just seems very systematic, no one making small talk or really getting to know me even though I’ve been there frequently.
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
Dr actually commented that due to my great insurance we could bypass some of the red tape. So all I’ve had is copays ($60 per visit) and paying copays for meds ($550 each round)
Describe Joseph Hill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
He only transfers one embryo to avoid multiples and we were happy with this approach.
5
Doctor
Joseph Hill
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
4 of 5
4
Clinic
Fertility Centers of New England
Reading
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
3
NPS
3
Age 30 - 31
3 IVF
Poor Egg Quality
European
Income $100K - $199K
2nd of 2 Docs
6 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Review of
Although we never got as far as a transfer, Dr. Hill indicated that he would transfer 2 embryos if that was our wish. He left it totally up to us...I reached out to Dr. Hill’s office within the year we first started (about 10-11 months after our first cycle) to complete our last “free” cycle. Dr Hill met with us personally and explained that we were technically over our time limit, and indicated that it *shouldn’t* be free. He was not very friendly about this fact
Strengths [at Fertility Centers of New England]: price tag (especially in comparison to other northern New England clinics). Patient portal (the nurses were very prompt in responding to any and all questions on the portal). Weaknesses: quality of care. Tweaking protocol when cycles failed. No communication with or from the lab. Patient has little or no say in treatment...we did a “buy two get one free” package. I reached out to Dr. Hill’s office within the year we first started (about 10-11 months after our first cycle) to complete our last “free” cycle.
How was your experience with Joseph Hill at Fertility Centers of New England?
We had one phone consultation with Dr. Hill before our first IVF cycle. He did not do our egg retrieval nor did he check in during monitoring. He did not call when the cycle failed. We met with him (which we initiated) to plan our second cycle. We were all still hopeful at this point and he was fairly outgoing and conversational. He did not do any monitoring or the egg retrieval, and again, no contact during the cycle. He called to recommend donor eggs when he called to tell me the cycle failed. We met with him several months later, and was a little less friendly at this point, because as he explained, we were using a “free cycle” that he didn’t feel should be free (he stated we had waited too long for to use our 2 for 1 cycle). He did do that egg retreival, and left me a voicemail the next day that was about ten seconds long, that said “Hey Meredith, not good news unfortunately. As predicted, no eggs fertilized this cycle. I’m going to recommend you try donor eggs. Bye bye now.” And we have never talked since.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
His clinic is affordable, which is why we went with him. We did not have a good experience (x3). I would gladly pay a little more for a better experience overall— even if the cycle ultimately failed. Our cycles all failed, which may or may not have been Dr. Hill’s fault (he never really tweaked the protocol, he just continued to recommend donor eggs). It was the overall experience that we remember and want others to know about.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
1.) Although there were many friendly faces during monitoring, there were no initial instructions about what to expect during monitoring. There is no receptionist working during that time, so I didn’t know where to even sign in or what to expect. 2.) Dr Hill saw us in the parking lot on the way into our last egg retrieval and looked through us as if he didn’t know us, even after I smiled and gave a quiet “hello”. 3.) Dr Hill called me the day our embryo arrested and very bluntly said to turn to donor eggs. During our follow up meeting, he agreed to try one with my eggs more time with very little persuasion on my end. I felt as though he did not need to make that donor egg recommendation over the phone, one breath after telling me that our cycle failed. 4.)we did a “buy two get one free” package. I reached out to Dr. Hill’s office within the year we first started (about 10-11 months after our first cycle) to complete our last “free” cycle. Dr Hill met with us personally and explained that we were technically over our time limit, and indicated that it *shouldn’t* be free. He was not very friendly about this fact, and indicated that he was doing it as a favor for us, which I did not appreciate because we bought our first two cycles fair and square, and were completing our last cycle within the agreed upon timeframe.
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
We used antagonist (Gonal-F, Menopur, Cetrotide) for two cycles and Long Lupron for one cycle.
Describe your experience with the nursing staff at Fertility Centers of New England.
The nurses were for the most part friendly. The one expection was when my husband and I questioned the timing of our trigger shot, the nurse told us to “trust the doctor and stay off Google.”
Describe your experience with Fertility Centers of New England.
Strengths: price tag (especially in comparison to other northern New England clinics). Patient portal (the nurses were very prompt in responding to any and all questions on the portal). Weaknesses: quality of care. Tweaking protocol when cycles failed. No communication with or from the lab. Patient has little or no say in treatment.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Overall monitoring worked like a well-oiled machine, once you know the process.
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
We did a two cycles for the price of one deal that included monitoring, egg retrieval and transfer. Medications were separate.
Describe Joseph Hill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
Although we never got as far as a transfer, Dr. Hill indicated that he would transfer 2 embryos if that was our wish. He left it totally up to us.
What specific things went wrong at Fertility Centers of New England?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Centers of New England.
Our clinic has multiple locations. You get orders during the monitoring portion of the cycle that indicates where you need to go for monitoring the next day. I was once given orders to go to the wrong clinic. Luckily I questioned it before I went. In my last cycle the doc put me on a thyroid medicine and just told me to stay on it “through the duration of my pregnancy”. I never got pregnant, nor did I make it as far as a transfer. They told me to stop my fertility meds after our cycle failed but never gave instructions regarding the thyroid medicine. When I called to ask about it, they said to check with my PCP... even though it was Dr. Hill who put me on it in the first place.
3
Doctor
Joseph Hill
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
1 of 5
3
Clinic
Fertility Centers of New England
Portsmouth
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2018, Successful
NPS
10
NPS
10
Age 34 - 38
4 IVF
Male Factor
Unexplained
Income $100K - $199K
1st of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr. Hill is wonderful. He is straight forward without being harsh and will give you the information you mean without fluff. I prefer that over sugar coating! I know some have thought he was "mean" but I never had that experience and from reading reviews, I think his was more often than not, related to him critiquing patient's weight.... I have always done the standard lupin protocol, but for my next one we are changing it up to the micro flare lupron in hopes of getting more embryos
I love ALL of the nurses at FCNE. They've always been kind when things haven't gone our way, and given us hope to move forward. I think ti takes a special person to be a fertility nurse and FCNE has the best!... Communication great! Patient Liaison is amazing. Early morning monitoring hours make it easy to get to work and pursue treatment. I have never once regretted my choice to go to FCNE. If you are thinking of IVF please consult with Dr. Hill and crew.
How was your experience with Joseph Hill at Fertility Centers of New England?
Dr. Hill is wonderful. He is straight forward without being harsh and will give you the information you mean without fluff. I prefer that over sugar coating! I know some have thought he was "mean" but I never had that experience and from reading reviews, I think his was more often than not, related to him critiquing patient's weight.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
Ask questions! He often comes across as speeding through appointments/consults, but it isn't because he doesn't care. He just has a plan and knows what it is! Trust him!
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
I always felt like Dr. Hill gave me the time to answer questions. I think a Dr is only as strong as his support team, and the nursing staff at FCNE is top notch, and i felt like together, they all treated me like a person, not a number.
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
I have always done the standard lupin protocol, but for my next one we are changing it up to the micro flare lupron in hopes of getting more embryos!
Describe your experience with the nursing staff at Fertility Centers of New England.
I love ALL of the nurses at FCNE. They've always been kind when things haven't gone our way, and given us hope to move forward. I think ti takes a special person to be a fertility nurse and FCNE has the best!
Describe your experience with Fertility Centers of New England.
Communication great! Patient Liaison is amazing. Early morning monitoring hours make it easy to get to work and pursue treatment. I have never once regretted my choice to go to FCNE. If you are thinking of IVF please consult with Dr. Hill and crew.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Blood work is first, and usually that staff arrives really early so you can get that done and be first in line for U/S.
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
Self pay and it isn't cheap but FCNE seemed to have the most affordable.
Describe Joseph Hill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
We only did one transfer where we transferred two embryos, so i cannot speak to this much.
10
Doctor
Joseph Hill
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Fertility Centers of New England
Portsmouth
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2018, Unsuccessful
NPS
7
NPS
8
Age 37 - 42
6 IUI
4 IVF
1 Egg Freezing
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
Income $100K - $199K
Only Doc Seen
Donor Sperm
Neutral
Neutral
Unsuccessful
Review of
Dr. Hill is a very bright and experienced doctor. While he explains everything, sometimes I wish he would slow down a bit to allow for better absorption of information and understanding. At times, he seems closed off to alternate treatments, but I attribute that to the fact that he's been doing this for a long time and knows what works....Now that I'm over 40, we use an antagonist down regulation protocol (using Estrace and Cetrotide). Stimmimg consists of 300 gonal-F, 150 Menopur and Cetrotide. I've produced 4+ eggs with each cycle. For one cycle, we tried the Lupron microflare protocol (in an attempt to harvest more eggs).
The clinic is organized, well-run and has kind and knowledgeable staff. The nurse care-team is outstanding.... Monitoring is done at several satellite offices, which makes it convenient. The hours at the office I typically monitored at were 7:00-7:30 am.... They [nursing staff] are incredible. I felt so well cared for. They are responsive (always before the end of the day), caring and kind. There was one nurse, Christine Mazri, who went out of her way to be there for me throughout my procedures. However, all of the nurses on Dr. Hill's care team are fabulous.
How was your experience with Joseph Hill at Fertility Centers of New England?
Dr. Hill is a very bright and experienced doctor. While he explains everything, sometimes I wish he would slow down a bit to allow for better absorption of information and understanding. At times, he seems closed off to alternate treatments, but I attribute that to the fact that he's been doing this for a long time and knows what works.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
Bring a notepad to take notes when Dr. Hill speaks. Sometimes he goes to fast and it feels a bit rushed.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
The nurses at FCNE are amazing! They are warm, caring and always make me feel important.
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
Now that I'm over 40, we use an antagonist down regulation protocol (using Estrace and Cetrotide). Stimmimg consists of 300 gonal-F, 150 Menopur and Cetrotide. I've produced 4+ eggs with each cycle. For one cycle, we tried the Lupron microflare protocol (in an attempt to harvest more eggs). Unfortunately, that cycle ended up being cancelled because I had one lead follicle and the others failed to grow.
Describe your experience with the nursing staff at Fertility Centers of New England.
They are incredible. I felt so well cared for. They are responsive (always before the end of the day), caring and kind. There was one nurse, Christine Mazri, who went out of her way to be there for me throughout my procedures. However, all of the nurses on Dr. Hill's care team are fabulous.
Describe your experience with Fertility Centers of New England.
The clinic is organized, well-run and has kind and knowledgeable staff. The nurse care-team is outstanding. Compared to what I hear patients of other clinics complain about, I can't think of any complaints.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Monitoring is done at several satellite offices, which makes it convenient. The hours at the office I typically monitored at were 7:00-7:30 am. I am a single mom of a young child so it was sometimes hard to get there by 7:30. Also, on Sundays, you need to go to the Reading office and sometimes you would need to wait for over an hour if you needed an ultrasound. I live 45 minutes away from that office so a Sunday monitoring, it was often close to 3 hours including travel time. I dreaded Sunday monitoring.
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
IUI-$500 per cycle PGS- $2650 regardless of quantity of embryos being tested.
Describe Joseph Hill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
Due to my age, Dr Hill was fine with me transferring 3 embryos at a time. He explained to me that it was highly unlikely that that would result in multiple babies. He was right!
7
Doctor
Joseph Hill
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
Fertility Centers of New England
Reading
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
2017 - 2018, Unsuccessful
NPS
9
NPS
9
Age 25 - 26
1 IVF
Male Factor
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Review of
Dr.Hill is very knowlegable and straight to the point. Which I loved. He always made sure we understood our next step. Our experience has been great besides not having a live birth. Through one egg retrieval and 2 transfers I have never felt like I didn’t know what was going on. My questions and concerns were always answered in a timely manner and with a straight answer...I wish I would of had the choice of multiple embryo transfer for our FET as it ended in a negative pregnancy test and we only have one embryo remaining. Our fresh cycle ended in a miscarriage at 6.5 weeks.
I wish I would of had the choice of multiple embryo transfer for our FET [at Fertility Center of New England] as it ended in a negative pregnancy test and we only have one embryo remaining. Our fresh cycle ended in a miscarriage at 6.5 weeks...wish nurses could schedule appointments, as when I was transferred the scheduling desk would have no idea what I just went through(miscarriage, negative pregnancy test) and don’t understand the importance of speaking with your doctor as soon as possible after a failed cycle.
How was your experience with Joseph Hill at Fertility Centers of New England?
Dr.Hill is very knowlegable and straight to the point. Which I loved. He always made sure we understood our next step. Our experience has been great besides not having a live birth. Through one egg retrieval and 2 transfers I have never felt like I didn’t know what was going on. My questions and concerns were always answered in a timely manner and with a straight answer.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
Ask as many questions as you can think of.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
The team at fcne is wonderful, after my miscarriage every person I came in contact with consoled us.
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
I believe I did the antagonist protocol with my fresh cycle. My fresh cycle included 3 different injectables and oral estrogen. With our FET we did 12-14 days of vaginal estrogen then adding progesterone injections 6 days before transfer.
Describe your experience with the nursing staff at Fertility Centers of New England.
The nursing staff was wonderful- besides the one time I asked a question close to 5pm and they responded through portal and there was no way for me to ask questions after that message was sent as everyone had gone home. I think with orders close to closing they should call and speak personally with the patient. It is stressful enough going through IVF, the unknown can be scary.
Describe your experience with Fertility Centers of New England.
I prefer personal phone conversation, the clinic does a lot of their conversing through an online messaging center which can be confusing. I also wish nurses could schedule appointments, as when I was transferred the scheduling desk would have no idea what I just went through(miscarriage, negative pregnancy test) and don’t understand the importance of speaking with your doctor as soon as possible after a failed cycle.
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
So far $17,000
Describe Joseph Hill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
I wish I would of had the choice of multiple embryo transfer for our FET as it ended in a negative pregnancy test and we only have one embryo remaining. Our fresh cycle ended in a miscarriage at 6.5 weeks.
What specific things went wrong at Fertility Centers of New England?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Centers of New England.
I requested my prescriptions be sent to Walmart pharmacy for my FET. The nurses told me they do not do that as they are specialty. I saved $400 through Walmart
9
Doctor
Joseph Hill
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Fertility Centers of New England
Portsmouth
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
8
NPS
8
Age 36
1 IVF
Diminished Ovarian Reserve
Income $200K - $499K
Sales Representative
Only Doc Seen
Neutral
Neutral
Unsuccessful
Review of
Dr Hill is upfront and honest. He listened, did thorough testing, gave options and then we got going right away. Since the beginning he's been making adjusting and alterations with each cycle and hopefully we'll get it right soon. I trust his knowledge and compassion to help me and he makes me feel comfortable. The other doctors in the practice have also been great to be a patient of.
Strengths [of Fertility Centers of New England] were doctors, nurses and organization. Weaknesses was compassion of the care team...Monitoring was convenient early mornings...Impatient nurses for procedures were great. The phone care team was ok. I didn't always get all the info I was looking for...Dr Hill is upfront and honest. He listened, did thorough testing, gave options and then we got going right away. Since the beginning he's been making adjusting and alterations with each cycle and hopefully we'll get it right soon. I trust his knowledge and compassion to help me and he makes me feel comfortable. The other doctors in the practice have also been great to be a patient of.
How was your experience with Joseph Hill at Fertility Centers of New England?
Dr Hill is upfront and honest. He listened, did thorough testing, gave options and then we got going right away. Since the beginning he's been making adjusting and alterations with each cycle and hopefully we'll get it right soon. I trust his knowledge and compassion to help me and he makes me feel comfortable. The other doctors in the practice have also been great to be a patient of.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
I would recommend Dr Hill & Fertility Centers of New England. Unfirtunately the whole fertility process is stressful and hard.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
Doctors were great but the whole fertility process in general makes one feel like a number.
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
I was diagnosed with low ovarian reserve so Dr Hill was initially aggressive in my first IVF cycle. With only 2 mediocre embryos Dr Hill would have preferred to put them both in but unfortunately insurance only allowed 1. I miscarried at 7 weeks. We had to put in the frozen embryo next round despite Dr Hill wanting to do a fresh round and put 2 embryos in so again unfortunately insurance was holding us back. I've been diagnosed and treated for endometritis also. I'm doing aggressive stimulation now for my second IVF round, treatment for the endometritis before 2 embryos finally are transferred. I hope after the first trial, adjustments and 2 embryo transfer like we always wanted this round will have a positive outcome.
Describe your experience with the nursing staff at Fertility Centers of New England.
Impatient nurses for procedures were great. The phone care team was ok. I didn't always get all the info I was looking for.
Describe your experience with Fertility Centers of New England.
Strengths were doctors, nurses and organization. Weaknesses was compassion of the care team.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Monitoring was convenient early mornings
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
Insurance covered costs so just co pays for me
What specific things went wrong at Fertility Centers of New England?
  • Failed to order appropriate test
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Centers of New England.
Husbands blood work was ordered correctly and he had to go back. Typo in the portal for appointment time for we showed up 1.5 hours early for a transfer.
8
Doctor
Joseph Hill
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Fertility Centers of New England
Reading
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
NPS
7
NPS
7
Age 32
1 IVF
Male Factor
European
Income $100K - $199K
Nurse or HC Services
1st of 3 Docs
Neutral
Neutral
Successful
Review of
Dr. Hill has a warm nature about him. He was a bit overwhelming at first when we found out our diagnosis and he went straight to talking about IVF. Though this was our only option, we personally didn't have time to wrap our head around it before he went on to explain the entire procedure and ask us when we wanted to start.
[Fertility Centers of New England is a] large clinic in an easily accessible area. They are open 7 days a week and always have a doctor on call for questions or emergencies. The practice has about six doctors that rotate schedules, so you may not always get your doctor for procedures or phone calls....Nurses would update the online portal with instructions. They were always available to speak with during business hours and would confer with the doctor as necessary. The nurses in the pre-procedure/recovery area were very nice.
How was your experience with Joseph Hill at Fertility Centers of New England?
Dr. Hill has a warm personality, as described earlier. We didn't have a ton of interaction with him once the IVF cycle started as your care is managed by the team of doctors and nurses.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
He can present a lot of information at once, which can be overwhelming, but is open to questions.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
Dr. Hill has a warm nature about him. He was a bit overwhelming at first when we found out our diagnosis and he went straight to talking about IVF. Though this was our only option, we personally didn't have time to wrap our head around it before he went on to explain the entire procedure and ask us when we wanted to start. Though he was my primary doctor, the practice operates with many physicians and you will talk to or meet with whoever is on call or on schedule that day.
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
Because we had male factor infertility that could not be improved upon enough to conceive naturally, Dr. Hill let us know up front that we would need an IVF cycle with ICSI. We were lucky to get pregnant on the first try with a fresh cycle. The rest of the embryos were frozen for future use.
Describe your experience with the nursing staff at Fertility Centers of New England.
Nurses would update the online portal with instructions. They were always available to speak with during business hours and would confer with the doctor as necessary. The nurses in the pre-procedure/recovery area were very nice.
Describe your experience with Fertility Centers of New England.
Large clinic in an easily accessible area. They are open 7 days a week and always have a doctor on call for questions or emergencies. The practice has about six doctors that rotate schedules, so you may not always get your doctor for procedures or phone calls.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Ultrasounds were always done in the morning for set hours. It was first come, first serve. Since I work early I made sure to be there right when they opened. I don't remember a time that I had to wait more than a half hour.
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
We are lucky to live in Massachusetts, which covers fertility treatment. We've only had to pay the medication co-pays out-of-pocket. This was still a significant cost over about a month (around $500).
What specific things went wrong at Fertility Centers of New England?
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Centers of New England.
There was a mix-up with my results in the online portal. I called to confirm if it was correct or not and the results were corrected.
7
Doctor
Joseph Hill
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
5 of 5
7
Clinic
Fertility Centers of New England
Reading
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
6
NPS
7
Age 31
1 IVF
1 Egg Freezing
Recurrent Pregnancy Loss
European
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Neutral
Successful
Review of
He [Dr. Hill] talks really fast, until you know the lingo you can get lost. He is to the point, which can be a bit hard when you want more than what you got...
They [Fert Cnt of N Eng - Reading] work with a lot of patients, while that can lead to mistakes like I experienced, it also means they have seen a lot of different cases and that gives them a considerable amount of knowledge to pull from when solving the complex issues that comes with each individual's infertility...I did everything through the portal, so there wasn't really interaction. She responded promptly and thoroughly. I remember liking her...
How was your experience with Joseph Hill at Fertility Centers of New England?
He talks really fast, until you know the lingo you can get lost. He is to the point, which can be a bit hard when you want more than what you got. Sometimes you just want to cling to your poor embryos
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
Double-check your regimens and information, it can be years between transfers, especially if successful, and they may not be reading everything. They deal with many patients, don't assume they remember you can't have a certain medication. As with any doctor, you need to be your own advocate. Don't get to caught up in what others did for their cycle but do check with Dr Hill to see if it might work well for you.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
I was repeatedly given a regimen or information for what I am guessing is a typical patient. This led to me being put on a medication I couldn't be on, had we not discussed this beforehand I would understand them missing it, but we had discussed it. I assumed there was something different about what they prescribed, but no, they just missed that I couldn't be on it. That caused a cancelled cycle. They almost sent my embryo biopsies to a lab that couldn't test them. Fortunately, I asked enough questions that the mistake was caught before my embryos were destroyed in some sort of freeze thaw marathon. The staff needs to slow down and read charts and patient information
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
We wanted a lot of eggs because my issue leads to very few being viable. Even with my low weight, he had me take a medium dose of goal-f, my body reacted too well and he immediately adjusted my protocol to slow me down and bring my estrogen down. If my estrogen continued to skyrocket he was going to "coast" me which he explained can lead to diminished egg quality, fortunately, we did not need to coast. Instead of a day 10 egg collection, I was ready at day 9. He got a whopping 25 eggs... This led to 8 day 5, 1 compatible with life and 2 inconclusive. We agreed to let my body recover and skip the next cycle. The following cycle my lining decided to slough off mid-cycle, so we cancelled. Finally, having my body back to normal for transfer really was the best thing, my lining cooperated and we transferred. They monitored through the first few weeks then it was all my OB. I have a beautiful little boy
Describe your experience with your nurse at Fertility Centers of New England.
I did everything through the portal, so there wasn't really interaction. She responded promptly and thoroughly. I remember liking her, but it has been too long. I do remember an issue with the hospital I was having ultrasounds at. They needed something marked differently on an order. She had the change to me immediately so that none of my testing was delayed.
Describe your experience with Fertility Centers of New England.
They work with a lot of patients, while that can lead to mistakes like I experienced, it also means they have seen a lot of different cases and that gives them a considerable amount of knowledge to pull from when solving the complex issues that comes with each individual's infertility.
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
It was $11,800 for IVF with PGD, $2000 for medication, $3500 for the PGD probe, plus travel and hotel. Came out to $24,000, roughly, the first year. We have paid $500 each additional year to preserve our inconclusive embryos. To retest our embryos, it will be another $3500 plus lab fees. I need to ask what just a FET will cost, I am sure it is on their site. Their site is very informative. We try to take this one step at a time, after the number of miscarriages we have had you learn not to plan too far ahead. Right now we are enjoying our miracle.
What specific things went wrong at Fertility Centers of New England?
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Fertility Centers of New England.
During my initial consult, we discussed a drug intolerance, I was later prescribed that drug under a name I did not recognize. When I realized it and questioned it, they had me immediately cease using it
6
Doctor
Joseph Hill
NPS
Humanity
1 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
Fertility Centers of New England
Reading
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
7
NPS
8
Age 45
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
European
Income $50K - $99K
2nd of 4 Docs
7 IUI With Other Docs
1 IVF With Other Docs
Donor Eggs With Other Docs
Surrogacy With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Review of
He [Dr. Joseph Hill] recommended one embryo to be transferred and his reasons supported that decision...really cared about me. When he would talk to me he would say, "If you were my daughter" that meant a lot to me so it made me really listen to his advice...We worked with Dr. Hill for our donor egg cycle. I live out of state so I have never met him in person. I sometimes felt a little rushed on the phone and wish he would of spent more time with me. I would hang up and realize I didn't get a chance to ask all of my questions.
The cycle did not go so well [at Fertility Centers of New England] and I was told that we should cancel the cycle but we kept going. We ended up with PGS tested embryos so I am glad we didn't stop...The nursing staff was amazing. Very supportive and helpful and quick to respond to calls or questions...We went to the clinic once and it looked beat up. It needs a facelift for sure. The waiting room so small and there weren't enough chairs for my husband so he has to wait in the lobby. The wait time was great and the staff was friendly and helpful.
How was your experience with Joseph Hill at Fertility Centers of New England?
We worked with Dr. Hill for our donor egg cycle. I live out of state so I have never met him in person. I sometimes felt a little rushed on the phone and wish he would of spent more time with me. I would hang up and realize I didn't get a chance to ask all of my questions.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
Go prepared with questions and don't let him rush you. This is your time.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
I believe Dr. Hill really cared about me. When he would talk to me he would say, "If you were my daughter" that meant a lot to me so it made me really listen to his advice.
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
I do not remember that protocol we used for our donor. The cycle did not go so well and I was told that we should cancel the cycle but we kept going. We ended up with PGS tested embryos so I am glad we didn't stop.
Describe your experience with the nursing staff at Fertility Centers of New England.
The nursing staff was amazing. Very supportive and helpful and quick to respond to calls or questions.
Describe your experience with Fertility Centers of New England.
We went to the clinic once and it looked beat up. It needs a facelift for sure. The waiting room so small and there weren't enough chairs for my husband so he has to wait in the lobby. The wait time was great and the staff was friendly and helpful.
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
His cost were reasonable compared to our first clinic. I still hope that one day insurance will help cover some costs. We were 100% out of pocket.
Describe Joseph Hill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
He recommended one embryo to be transferred and his reasons supported that decision.
7
Doctor
Joseph Hill
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
3 of 5
8
Clinic
Fertility Centers of New England
Reading
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Successful
NPS
10
NPS
10
Age 31 - 33
1 IVF
Male Factor
PCOS
Income $50K - $99K
Teacher
1st of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
We were pleased that dr Hill was willing to transfer two day 5 embryos. Which resulted in Singleton birth...genuinely cares and wants success for his patients. He’s thorough and has amazing bedside manner... is Extremely knowledgeable , compassionate and thorough. Will take his time to explain it until you understand and will explain it many times again without hesitation or annoyance. His experience is vast and his attention to individual patient detail exceptional. You are not a number. He treats you as if you were his own family.
8400 for IVF wifh icsi [at Fertility Centers of New England]...Clinic is very organized , the online patient portal is easy to use and quick means of communication. You have response within a couple hours typically. As they are so familiar with the protocol consultation and treatments have minimal wait time compared to other clinics. The only thing I missed is having a after hours number to call If you experience problems post retrieval and transfer
How was your experience with Joseph Hill at Fertility Centers of New England?
Dr Hill is Extremely knowledgeable , compassionate and thorough. Will take his time to explain it until you understand and will explain it many times again without hesitation or annoyance. His experience is vast and his attention to individual patient detail exceptional. You are not a number. He treats you as if you were his own family.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
Trust him. He knows what he is doing.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
Dr Hill genuinely cares and wants success for his patients. He’s thorough and has amazing bedside manner
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
Agnostic protocol, TESA , IVF wifh icsi
Describe your experience with the nursing staff at Fertility Centers of New England.
Nursing staff was distant and distracted. I’m unsure if it was due to workload or if they just didn’t care as much about patient relationships as the doctors do.
Describe your experience with Fertility Centers of New England.
Clinic is very organized , the online patient portal is easy to use and quick means of communication. You have response within a couple hours typically. As they are so familiar with the protocol consultation and treatments have minimal wait time compared to other clinics. The only thing I missed is having a after hours number to call If you experience problems post retrieval and transfer
Describe your experience with your monitoring appointments at Fertility Centers of New England.
It was drop in basis. First come first served. Blood work wait was minimal at times there was a wait for ultrasound. Overall well designed though
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
8400 for IVF wifh icsi
Describe Joseph Hill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
We were pleased that dr Hill was willing to transfer two day 5 embryos. Which resulted in Singleton birth
10
Doctor
Joseph Hill
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Centers of New England
Westborough
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
2007 - 2012, Successful
NPS
10
NPS
10
Age 43 - 48
Donor Eggs
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Recurrent Pregnancy Loss
European
Income $100K - $199K
2nd of 2 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr. Hill was very matter of fact. He didn't waste my time at my age with so many other procedures. Dr. Hill stated what was the best solution in my case at the first consultation. I asked a LOT of questions and he was eager to answer every one. ... I went with a donor for the eggs. I had to do the progesterone shots 2cc while carrying my twins, suppositories. ...
I like the overall staff [Fertility Centers of New England]. The waiting room needs an update to be more welcoming and engaging. ... I was glad to be able to do multiple embryo transfer even at my age. ... In the beginning, it was like a number. The waiting around for the tests was very stressful. The amount of explanation on the entire process could have improved.
How was your experience with Joseph Hill at Fertility Centers of New England?
Dr. Hill was very matter of fact. He didn't waste my time at my age with so many other procedures. Dr. Hill stated what was the best solution in my case at the first consultation. I asked a LOT of questions and he was eager to answer every one. If I had a question during the process, he would answer any and all of them.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
Direct and to the point and very knowledgeable.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
In the beginning, it was like a number. The waiting around for the tests was very stressful. The amount of explanation on the entire process could have improved.
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
I went with a donor for the eggs. I had to do the progesterone shots 2cc while carrying my twins, suppositories. I followed exactly what I was suppose to do. I had twins the first time 2008 and a singleton in 2010.
Describe your experience with the nursing staff at Fertility Centers of New England.
Generally very nice and patient. The waiting room is so-so.
Describe your experience with Fertility Centers of New England.
Dr. Hill is very matter of fact and direct. I like this. The options were all discussed along with the % of becoming pregnant. I like the overall staff. The waiting room needs an update to be more welcoming and engaging.
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
Cost for donor eggs, cost for actual procedure. The office submitted the cost of blood work, medication and office visits to my insurance which was mostly covered.
Describe Joseph Hill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of New England.
I was glad to be able to do multiple embryo transfer even at my age.
10
Doctor
Joseph Hill
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
10
Clinic
Fertility Centers of New England
Reading
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
8
NPS
8
Age 38
1 IUI
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $50K - $99K
Professor
Only Doc Seen
Donor Sperm
Neutral
Neutral
Unsuccessful
Review of
Dr. Hill seems very knowledgeable. He's also very busy, so you'll need to stay on top of the details of your own treatment and test results...During appointments and consultations, he has sometimes forgotten whether I'm an IUI or IVF patient, and key facts about my fertility issues (e.g. whether my cycles are regular or not)...His manner is more clinical and rushed than warm, but that doesn't bother me.
The nurses [at Fertility Centers of New England] communicate very well over the online portal. My only complaint is that twice they have said I need to come in for blood tests, when what really needed to happen was a blood test and an ultrasound (they neglected to mention the ultrasound)...care team seems knowledgeable and efficient. Dr. Hill took my financial concerns seriously...gave me several options that could work for me.
How was your experience with Joseph Hill at Fertility Centers of New England?
Dr. Hill seems very knowledgeable. He's also very busy, so you'll need to stay on top of the details of your own treatment and test results. His manner is more clinical and rushed than warm, but that doesn't bother me.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
I think Dr. Hill's treatment plan for me is probably pretty good. During appointments and consultations, he has sometimes forgotten whether I'm an IUI or IVF patient, and key facts about my fertility issues (e.g. whether my cycles are regular or not).
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
I have significantly diminished ovarian reserve for my age. Dr. Hill prescribed Letrozole.
Describe your experience with the nursing staff at Fertility Centers of New England.
The nurses communicate very well over the online portal. My only complaint is that twice they have said I need to come in for blood tests, when what really needed to happen was a blood test and an ultrasound (they neglected to mention the ultrasound).
Describe your experience with Fertility Centers of New England.
The clinic is great about online communication through the portal. Dr. Hill's care team seems knowledgeable and efficient. Dr. Hill took my financial concerns seriously and gave me several options that could work for me.
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
My IUI procedure cost $500.
What specific things went wrong at Fertility Centers of New England?
  • Lost results
8
Doctor
Joseph Hill
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Fertility Centers of New England
Reading
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2015, Successful
NPS
10
NPS
10
Age 30 - 33
2 IVF
2 Embryo Freezing
European
Income $100K - $199K
2nd of 3 Docs
1 IVF With Other Docs
Egg Freezing With Other Docs
1 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
Don't expect a lot of one on one attention and hand holding but know that you are still getting excellent and state of the art care... I felt very comfortable working with him [Dr. Hill] because he is incredibly knowledgeable. He was confident in the treatment plan and was right.
Every single nurse on the team knew what was going on with my cycle. I never had to remind anyone what medications I was one or where I was at in the cycle... While there was just a general monitoring time, it ran very smoothly! Only once or twice was I there for more than 15 minutes.
How was your experience with Joseph Hill at Fertility Centers of New England?
I felt very comfortable working with him because he is incredibly knowledgeable. He was confident in the treatment plan and was right. We've had the best outcome one could hope for twice now working with him.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
Don't expect a lot of one on one attention and hand holding but know that you are still getting excellent and state of the art care.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
While I didn't have as much interaction with the doctor because I was traveling from out of state the nurses always knew exactly what was going on with me and never confused me with another patient.
Describe your experience with the nursing staff at Fertility Centers of New England.
Every single nurse on the team knew what was going on with my cycle. I never had to remind anyone what medications I was one or where I was at in the cycle. All of my questions(even the dumb ones) were answered quickly and with compassion and understanding.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
While there was just a general monitoring time, it ran very smoothly! Only once or twice was I there for more than 15 minutes. The nurses and techs are very efficient about getting everyone in and out in a timely manner.
10
Doctor
Joseph Hill
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Centers of New England
Reading
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unknown Success
NPS
9
NPS
9
Age 39
3 IVF
3 Egg Freezing
Unexplained
European
Income $500K
Business Executive
3rd of 3 Docs
1 IUI With Other Docs
2 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Review of
He [Dr. Joseph Hill] tends to move quickly through details...He is very matter of fact. We are still undergoing treatment so don't know the results yet. He is great at answering questions when you are with him but hard to get a hold of him when not at an appt...The nursing staff [at Fertility Centers of New England] is good. When you are at appointments they are wonderful and helpful. Sometimes it is a little difficult to get answers through the patient portal...There are several doctors at the clinic and some are better than others. The hours of operation are great and having more than one location provides good flexibility.
The nursing staff [at Fertility Centers of New England] is good. When you are at appointments they are wonderful and helpful. Sometimes it is a little difficult to get answers through the patient portal...There are several doctors at the clinic and some are better than others. The hours of operation are great and having more than one location provides good flexibility.
How was your experience with Joseph Hill at Fertility Centers of New England?
He is very matter of fact. We are still undergoing treatment so don't know the results yet. He is great at answering questions when you are with him but hard to get a hold of him when not at an appt.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
He tends to move quickly through details.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
Most of the time the care is great Sometimes it is hard to get a hold of a nurse.
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
I don't really remember. Sorry
Describe your experience with the nursing staff at Fertility Centers of New England.
The nursing staff is good. When you are at appointments they are wonderful and helpful. Sometimes it is a little difficult to get answers through the patient portal.
Describe your experience with Fertility Centers of New England.
There are several doctors at the clinic and some are better than others. The hours of operation are great and having more than one location provides good flexibility.
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Tends to be busy, but if you get there early, there is no wait.
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
Mine was covered by insurance.
9
Doctor
Joseph Hill
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Fertility Centers of New England
Reading
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Successful
NPS
10
NPS
10
Age 35 - 37
2 IVF
Male Factor
Unexplained
European
Income $100K - $199K
1st of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
I can't speak highly enough of Dr. Hill. When we started treatment I was a bit nervous as I had seen a few ratings where people thought he was "mean". I didn't find this to be the case AT ALL! My guess is is that people didn't like that he was being honest about things.... Dr Hill was WONDERFUL! Honest and to the point but he cares about his patients!
I loved all the staff at FCNE both in the office and during procedures.... Early morning so could be to work on time! Very quick wait!... I can't speak highly enough of Dr. Hill. When we started treatment I was a bit nervous as I had seen a few ratings where people thought he was "mean". I didn't find this to be the case AT ALL! My guess is is that people didn't like that he was being honest about things.
How was your experience with Joseph Hill at Fertility Centers of New England?
I can't speak highly enough of Dr. Hill. When we started treatment I was a bit nervous as I had seen a few ratings where people thought he was "mean". I didn't find this to be the case AT ALL! My guess is is that people didn't like that he was being honest about things.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
Book an appointment!
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
Dr Hill was WONDERFUL! Honest and to the point but he cares about his patients!
Describe the protocols Joseph Hill used in your cycles at Fertility Centers of New England and their degree of success.
Fresh Cycle- Failed but eggs frozen Fresh Cycle- Success! Live Birth! Full Term Boy Frozen Cycle- SUccess! Live Birth! Full Term Boy
Describe your experience with your nurse at Fertility Centers of New England.
I loved all the staff at FCNE both in the office and during procedures
Describe your experience with your monitoring appointments at Fertility Centers of New England.
Early morning so could be to work on time! Very quick wait!
Describe the costs associated with your care under Joseph Hill at Fertility Centers of New England.
IVF Assist $7200
10
Doctor
Joseph Hill
NPS
Humanity
4 of 5
Communication
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Fertility Centers of New England
Reading
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
2014 - 2015, Unsuccessful
NPS
2
NPS
3
Age 31 - 32
European
South Asian
Income $100K - $199K
1st of 2 Docs
IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Review of
He is an excellent scientist but lacking in compassion.
Appointments were usually rushed, and explanations brief. Stats were cherry-picked and misleading. He actually told me once I "screwed up" a cycle.
How was your experience with Joseph Hill at Fertility Centers of New England?
He is an excellent scientist but lacking in compassion.
What's one piece of advice would you give a prospective patient of Joseph Hill at Fertility Centers of New England?
Go in with a thick skin and question him on the source of his stats. Don't let him rush you.
During treatment, were you treated like a number or a human with Joseph Hill at Fertility Centers of New England?
Appointments were usually rushed, and explanations brief. Stats were cherry-picked and misleading. He actually told me once I "screwed up" a cycle.
Describe your experience with the nursing staff at Fertility Centers of New England.
They were almost always caring, attentive and friendly.
What specific things went wrong at Fertility Centers of New England?
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Fertility Centers of New England.
Insurance authorisation was mistskenly not submitted by the clinic, meaning that my cycle was cancelled.
2
Doctor
Joseph Hill
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
5 of 5
3
Clinic
Fertility Centers of New England
Boston
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Educational Resources
5 of 5
Review of

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