Joseph Whelan

REACH

Rated 8.1
Strongly recommend: 74%Neutral: 5%Don't recommend: 21%8.1
74% strongly recommend
19 reviews
Humanity
8.8
8.8
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9
9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.9
6.9
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.1
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Kentucky
Residency
U. of South Carolina
Fellowship
Johns Hopkins

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Joseph Whelan works at

REACH
Rated 8
Strongly recommend: 51%Neutral: 27%Don't recommend: 22%8

At 2 offices

Charlotte
1524 East Morehead Street
Charlotte, NC 28207
888.551.0874
Cornelius
19475 Old Jetton Road
Cornelius, NC 28031
888-551-0874
Explore Clinic

2 patient reviews filtered by:

2021 - 2022, Consult
NPS
8
NPS
8
Age 32 - 33
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
European
Income $100K - $199K
2nd of 2 Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Whelan made me a personalized fertility plan and checked in with us often. He asked personal questions that made us feel cared about...He is blunt and gives you details without sugar coating which is appreciated...walked us through the process and was patient with us...know that he does have your best interest in mind.
This clinic [REACH] is well known and has opened a second location that’s much more convenient. I believe some communication could be a little better but they still are great. The clinic location in downtown is a little outdated but the new location is very nice...I’ve only worked with the nurses over messenger with setting up future appointments and blood draws but they’ve been very kind and understanding.
How was your experience with Joseph Whelan at REACH?
He is blunt and gives you details without sugar coating which is appreciated. We have been seeing him since Covid so all of our visits with him have been virtual but have still felt personal. I know we were probably difficult patients because we couldn’t come to terms with needing IVF. Dr. Whelan walked us through the process and was patient with us.
What's one piece of advice would you give a prospective patient of Joseph Whelan at REACH?
Listen to what he has to say. Even if it isn’t what you want to hear, process it and know that he does have your best interest in mind.
During treatment, were you treated like a number or a human with Joseph Whelan at REACH?
Dr. Whelan made me a personalized fertility plan and checked in with us often. He asked personal questions that made us feel cared about.
Describe the protocols Joseph Whelan used in your cycles at REACH and their degree of success.
We are at the beginning of our treatment but he already got us set up with a genetics lab to create a probe for the genetic condition my husband and I have.
Describe your experience with the nursing staff at REACH.
I’ve only worked with the nurses over messenger with setting up future appointments and blood draws but they’ve been very kind and understanding.
Describe your experience with REACH.
This clinic is well known and has opened a second location that’s much more convenient. I believe some communication could be a little better but they still are great. The clinic location in downtown is a little outdated but the new location is very nice.
Describe the costs associated with your care under Joseph Whelan at REACH.
We have only spent some fees but we are estimated to spend $12,000-$20,000 in total.
Describe Joseph Whelan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at REACH.
None.
What specific things went wrong at REACH?
  • Provided conflicting information
Describe the specific things that went wrong at REACH.
A NP that we first saw at REACH stated the genetic condition we had was causing miscarriages which was not true.
8
Doctor
Joseph Whelan
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
REACH
Charlotte
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
2019, Unknown Success
NPS
7
NPS
7
Age 35
PCOS
European
South Asian
Income $50K - $99K
Marketer or PR
2nd of 4 Docs
1 Fertility Medications With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
he [Dr. Joseph Whelan] explains things very throuroghy and answers all my questions. There have been several appointments where he stayed past our appointment time so we got all our questions answered...He is very thorough and knowledgeable...He is very matter of fact and blunt, but does want the best for you. He isn't present at every monitoring visit and occasionally it may be hard to get a response...My body has responded and follicles have grown after the Clomid. My first round I did take a progesterone test and confirmed that I did ovulate which means the trigger shot did it's job.
[The nurse at REACH is] always friendly and responsive...One time I came in for a visit and they had it down as an embyo transfer visit. We are just doing medicated cycles. They fixed it right away and I was still seen..., my HSG was about $2,000 because I had to do it at a hospital...Billing can be a pain...But the hours are convenient. Monitoring can have a long wait, but I like that it's drop-in in the morning before I go to work. I also like that you can do everything in the building. Lab staff is also friendly. It is easy to schedule and I like using their online portal.
How was your experience with Joseph Whelan at REACH?
He is very thorough and knowledgeable. He will take the time to explain things. He will explain your options and give you time to decide what you want to do. He is very matter of fact and blunt, but does want the best for you. He isn't present at every monitoring visit and occasionally it may be hard to get a response.
What's one piece of advice would you give a prospective patient of Joseph Whelan at REACH?
Don't expect the warm and fuzziest, but expect honesty and answers.
During treatment, were you treated like a number or a human with Joseph Whelan at REACH?
Leading up to the visit, it can feel like you're a number, but once I get to talk to my doctor, he explains things very throuroghy and answers all my questions. There have been several appointments where he stayed past our appointment time so we got all our questions answered.
Describe the protocols Joseph Whelan used in your cycles at REACH and their degree of success.
I have done monitored medicated cycles with Clomid 50 mg and an Ovidrel trigger shot. We chose this due to our budget. Currently in my second cycle. My body has responded and follicles have grown after the Clomid. My first round I did take a progesterone test and confirmed that I did ovulate which means the trigger shot did it's job. However, we did not result in a pregnancy. So far this round, I had two mature follicles before triggering and now we're waiting for results. The doctor told us it may take 3-5 rounds to get pregnant using this method.
Describe your experience with your nurse at REACH. (Assigned nurse: Veronica)
She's always friendly and responsive.
Describe your experience with REACH.
It feels sterile when you first go and be prepared to talk about financing first. Billing can be a pain. And there have been some mix-ups at check-in for me like having me down for the wrong type of visit. But the hours are convenient. Monitoring can have a long wait, but I like that it's drop-in in the morning before I go to work. I also like that you can do everything in the building. Lab staff is also friendly. It is easy to schedule and I like using their online portal.
Describe the costs associated with your care under Joseph Whelan at REACH.
It's been about $220 plus $220 for meds each monitored medicated round. That includes ultrasound and copays. Before treatment, my HSG was about $2,000 because I had to do it at a hospital.
What specific things went wrong at REACH?
  • Lost appointments
  • Failed to call with results
  • Scheduled the wrong procedure
Describe the specific things that went wrong at REACH.
One time I came in for a visit and they had it down as an embyo transfer visit. We are just doing medicated cycles. They fixed it right away and I was still seen. I was also awaiting results. When I got a call back, they started to give me protocol info and then added to come in for an IUI. We weren't doing an IUI which I said right away. She apologized and acknowledged that was incorrect.
7
Doctor
Joseph Whelan
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Explained risks
5 of 5
7
Clinic
REACH
Charlotte
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5