Jovana Lekovich

RMA of New York

Rated 8.5
Strongly recommend: 68%Neutral: 23%Don't recommend: 9%8.5
68% strongly recommend
23 reviews
Humanity
8.9
8.9
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.9
8.9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.8
6.8
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Responsiveness
7.7
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U of Belgrade, Serbia
Residency
Cornell
Fellowship
Cornell

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Jovana Lekovich works in 1 office at

RMA of New York
Rated 8.4
Strongly recommend: 67%Neutral: 16%Don't recommend: 17%8.4

Explore Clinic
Brooklyn
430 Albee Square
Brooklyn, NY 11242

23 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 37 - 38
5 IUI
Male Factor
Income $100K - $199K
1st of 2 Docs
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Jovana Lekovich] is very professional but knows how to talk to you like a friend. She explains things very clearly and is very knowledgeable on everything. Plus her nurse is very helpful and nice...After having my miscarriage, I set an appointment to meet with her again. She was so compassionate and helpful with getting me to understand why.
The NEW Brooklyn office [RMA of New York] is beautiful and so spread out. Especially during this time it’s easy to socially distance, clean, and feel comfortable. All the rooms they take you to are big also...Lori [nurse at RMA] is the BEST. She always gets back to you quickly and is on top of everything. She is very nice also...She [Dr. Lokevich] is very professional but knows how to talk to you like a friend. She explains things very clearly and is very knowledgeable on everything.
How was your experience with Jovana Lekovich at RMA of New York?
After having my miscarriage, I set an appointment to meet with her again. She was so compassionate and helpful with getting me to understand why. At the end of the conversation I told her I wish she could follow me to the end of any of my pregnancy (delivery room) and she laughed and said me too.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Follow her instructions and you will be successful.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
She is very professional but knows how to talk to you like a friend. She explains things very clearly and is very knowledgeable on everything. Plus her nurse is very helpful and nice.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
I use clomid and then ovidrel when they told me I was ready to do IUI.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Lori traut-savino )
Lori is the BEST. She always gets back to you quickly and is on top of everything. She is very nice also.
Describe your experience with RMA of New York.
The NEW Brooklyn office is beautiful and so spread out. Especially during this time it’s easy to socially distance, clean, and feel comfortable. All the rooms they take you to are big also. Love it there and highly recommend it to anyone.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
I cannot remember actual number but she did take my insurance. Some part I had to pay out of pocket for.
10
Doctor
Jovana Lekovich
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
Brooklyn
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
10
NPS
10
Age 33
Diminished Ovarian Reserve
Endometriosis
Tubal Blockage
European
South Asian
Income $100K - $199K
2nd of 2 Docs
2 IVF With Other Docs
2 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Lekovich and her entire team were great. They took their time explaining everything and answering my questions. I didn’t feel rushed at all...She’s an extremely intelligent doctor with tons of knowledge. She’s published peer reviewed research papers and is ultra competent. I’m very excited to work with her, and she’s already been more thorough and proactive in 1 visit than my other doctor was through two retrievals and two transfers...
The clinic [RMA of New York] is brand new, they just moved to that location. They now provide way more services on site instead of having to go to other RMA facilities for procedures such as egg retrieval or egg transfer...Dr. Lekovich and her entire team were great. They took their time explaining everything and answering my questions. I didn’t feel rushed at all...
How was your experience with Jovana Lekovich at RMA of New York?
She’s an extremely intelligent doctor with tons of knowledge. She’s published peer reviewed research papers and is ultra competent. I’m very excited to work with her, and she’s already been more thorough and proactive in 1 visit than my other doctor was through two retrievals and two transfers.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Have all your questions ready for her and make sure your medical history is already sent to her office before your appointment.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
Dr. Lekovich and her entire team were great. They took their time explaining everything and answering my questions. I didn’t feel rushed at all. I’m extremely excited to work with Dr. Lekovich. I can already tell she will do everything in her power to help me.
Describe your experience with RMA of New York.
The clinic is brand new, they just moved to that location. They now provide way more services on site instead of having to go to other RMA facilities for procedures such as egg retrieval or egg transfer.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
Most is covered by insurance. I’ve paid copay’s and a few out of pocked fees
10
Doctor
Jovana Lekovich
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
Brooklyn
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Consult
NPS
0
NPS
0
Age 31
Ashkenazi Jewish
Income $200K - $499K
Consultant
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Absolutely horrible experience with this doctor [Dr. Jovana Lekovich]. Fertility treatments are very sensitive and she was horrible to me. Am in shock a medical professional spoke to me the way she did. She was rude, condescending, dismissive, and weirdly diagnosed me with a disorder completely outside her area of expertise just to put me down and make me feel bad
N/a the [RMA of New York] clinic was fine but I was so traumatized by this doctor that I can’t really ever go back. Such a horrible experience. As a patient, I feel like I can at least expect basic kindness and social skills from my doctor [Dr. Jovana Lekovich] and I did not get that from this one at all...Absolutely horrible experience with this doctor. Fertility treatments are very sensitive and she was horrible to me. Am in shock a medical professional spoke to me the way she did. She was rude, condescending, dismissive, and weirdly diagnosed me with a disorder completely outside her area of expertise just to put me down and make me feel bad
How was your experience with Jovana Lekovich at RMA of New York?
Absolutely horrible experience with this doctor. Fertility treatments are very sensitive and she was horrible to me. Am in shock a medical professional spoke to me the way she did. She was rude, condescending, dismissive, and weirdly diagnosed me with a disorder completely outside her area of expertise just to put me down and make me feel bad
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Avoid at all costs
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
Horrible horrible bedside manner
Describe your experience with RMA of New York.
N/a the clinic was fine but I was so traumatized by this doctor that I can’t really ever go back. Such a horrible experience. As a patient, I feel like I can at least expect basic kindness and social skills from my doctor and I did not get that from this one at all
What specific things went wrong at RMA of New York?
  • Lost paperwork
0
Doctor
Jovana Lekovich
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
RMA of New York
Brooklyn
NPS
Operations
2 of 5
Scheduling
3 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
2021 - 2022, Successful
NPS
10
NPS
10
Age 33 - 34
3 IUI
1 IVF
Unexplained
Latinx
Income $200K - $499K
Investment Banker
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Lekovich always took her time to answer all my questions, she is empathetic and would calm me when I was feeling uneasy...she was very understanding but also gave us hope which was what we needed at the time. We had a list of questions and we patiently went thru them. Once moving into IVF, she would explain everything during the egg stimulation visits, and when we finally made it to embryo transfer day she was excited...
She [nurse at RMA of New York] would call me with any updates, and if we had questions she would provide detailed explanations. She is very honest and she knew how to manage our expectations...The clinic is very organized, they communicate how often you need to go in, specifically during an IVF cycle. However, I was not aware that IVF cycles worked in series and that caught me by surprise...
How was your experience with Jovana Lekovich at RMA of New York?
I had a follow up session after IUI didn't work for us, and she was very understanding but also gave us hope which was what we needed at the time. We had a list of questions and we patiently went thru them. Once moving into IVF, she would explain everything during the egg stimulation visits, and when we finally made it to embryo transfer day she was excited.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
To take notes of the questions you have before going in. The doctor is very detailed and she would do her best to answer anything.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
I felt like a human because Dr. Lekovich always took her time to answer all my questions, she is empathetic and would calm me when I was feeling uneasy. Also, the nurses were always great and supportive.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Lori Traut Savino)
She would call me with any updates, and if we had questions she would provide detailed explanations. She is very honest and she knew how to manage our expectations.
Describe your experience with RMA of New York.
The clinic is very organized, they communicate how often you need to go in, specifically during an IVF cycle. However, I was not aware that IVF cycles worked in series and that caught me by surprise.
10
Doctor
Jovana Lekovich
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
Brooklyn
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2022, Successful
NPS
10
NPS
10
Age 38
1 IVF
Endometriosis
Recurrent Pregnancy Loss
European
Ashkenazi Jewish
Income $200K - $499K
Professor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Lekovich] was smart and kind and never talked down to me. I felt very understood both as a person and as a person trying to get pregnant. She was always warm but professional. A great bed side manner...She spent almost an hour talking about my history and future and my professional life. She was very very kind and made me feel like she understood who I was and why I was there even though I might not be her typical presenting patient...
The team [at RMA of New York] is very professional and dialed in. They know what to do at every stage and there’s a feeling that they’ve seen the gamut but that doesn’t change that they treat you with everyday kindness...She [Dr. Lekovich] was very very kind and made me feel like she understood who I was and why I was there even though I might not be her typical presenting patient...
How was your experience with Jovana Lekovich at RMA of New York?
She was smart and kind and never talked down to me. I felt very understood both as a person and as a person trying to get pregnant. She was always warm but professional. A great bed side manner. I’d recommend her to anyone.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
She spent almost an hour talking about my history and future and my professional life. She was very very kind and made me feel like she understood who I was and why I was there even though I might not be her typical presenting patient.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
Chromosomal analysis, HSI, follicle stimulation, egg retrieval, embryo formation, transfer
Describe your experience with RMA of New York.
The team is very professional and dialed in. They know what to do at every stage and there’s a feeling that they’ve seen the gamut but that doesn’t change that they treat you with everyday kindness. It was the easiest and best it could have possibly been.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
18700
10
Doctor
Jovana Lekovich
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
Brooklyn
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Unknown Success
NPS
7
NPS
5
Age 34
East Asian
Income $100K - $199K
Operations
Only Doc Seen
Neutral
Doesn't Recommend
Success w/ Doc Too early to know
[Dr. Lekovich] was cordial (if not exactly warm), and seemed very knowledgeable about the topic of fertility. She ordered the full workup of hormone testing and also performed one ultrasound...[she] didn't explain or provide much context for the genetic testing that she recommended - I would later learn that this was "expanded carrier testing" and considered elective/experimental by most health insurers, and thus not covered by insurance
my overall experience with RMA - Brooklyn was mixed. I had a solid experience with Dr. Lekovich, but I had some issues with the finance office and very limited contact with nursing staff, other than the doctor's assistant (nurse/PA)...Cons are a seeming lack of transparency and miscommunication in the clinic's billing practices. My experience in terms of scheduling and communication of test results was fine, if routine.
How was your experience with Jovana Lekovich at RMA of New York?
I saw Dr. Jovana Lekovich in April 2021, and explained to her that I wanted to get a full workup so that I could get a better idea of the state of my fertility, given that I was almost 35. She was cordial (if not that warm) and seemed very knowledgeable about the topic of fertility. She ordered the full workup of hormone testing and also performed one ultrasound (during the 1st visit). She told me that my egg reserve appeared normal and suggested another ultrasound in a 2- 3 weeks because there was something blocking her view of one of the fallopian tubes. During the 1st visit, she also discussed my family history and explain that lab tests done in a doctor's office are generally more reliable than at- home lab tests, which I had a few of prior to making this visit. One area where my experience fell short was the recommendation by the doctor to have genetic testing performed. She said that I should have genetic testing done (and when I asked her wasn't that only for pregnant women, she said that it was a good idea for everyone). Dr. Lekovich didn't explain or provide much context for the genetic testing that she recommended - I would later learn that this was "expanded carrier testing" and considered elective/experimental by most health insurers, and thus not covered by insurance. The only other thing that was off was the doctor's comment that maybe I wasn't trying hard enough to conceive. I felt that this was a bit presumptive but maybe that was just me. I feel that my overall experience with Dr. Lekovich was positive, if brief. She obviously has expertise with fertility topics and the various types of infertility and related medical conditions. While her bedside manner is a bit lacking, she is very intelligent and knowledgeable in the field of reproductive endocrinology, and that is what matters to me.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
I would say to ask as many questions as you can about recommended tests or procedures, before agreeing to have them done. I would also say to not expect Dr. Lekovich to hold your hand at any point during the process.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
I found RMA through searching my then - health insurer's website, and called them to make an appointment for a consultation. That part was straightforward enough. I saw Dr. Jovana Lekovich on a chilly weekday afternoon in April 2021, and explained to her that I wanted to get a full workup so that I could get a better idea of the state of my fertility, given that I was soon to be 35. She was cordial (if not exactly warm), and seemed very knowledgeable about the topic of fertility. She ordered the full workup of hormone testing and also performed one ultrasound (during the 1st visit). I saw her for one add'l visit after the initial consult - for another ultrasound. I gave this rating because 1) I felt like I wasn't treated particularly well by staff other than Dr. Lekovich and her assistant (a nurse/PA), and 2) Dr. Lekovich didn't explain or provide much context for the genetic testing that she recommended - I would later learn that this was "expanded carrier testing" and considered elective/experimental by most health insurers, and thus not covered by insurance. I received phone calls from different individuals at RMA with my lab test results after the 1st visit and to schedule my next visit after the 2nd visit, and I just got the feeling that I was just another call on their list that day.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
Not applicable in my case -- I only had a consultation and lab testing.
Describe your experience with the nursing staff at RMA of New York.
I visited RMA twice in 2021 - in April for the initial consultation and then in May for an ultrasound. I had limited contact with nursing staff, however, I did have a positive experience with her assistant, a young nurse/PA, who drew my blood on the first visit. Other than my experience with the doctor's assistant, I received phone calls from different individuals at RMA with my lab test results after the 1st visit and to schedule my next visit after the 2nd visit. These interactions felt routine and I just got the feeling that I was just another call on their list that day.
Describe your experience with RMA of New York.
I'd say that my overall experience with RMA - Brooklyn was mixed. I had a solid experience with Dr. Lekovich, but I had some issues with the finance office and very limited contact with nursing staff, other than the doctor's assistant (nurse/PA). Pros are obviously the endocrinologists and their expertise, and the nurses who care. Cons are a seeming lack of transparency and miscommunication in the clinic's billing practices. My experience in terms of scheduling and communication of test results was fine, if routine. The 2 individuals from RMA (nurses, I believe) who called me to communicate my results and to schedule the next visit sounded very indifferent and possibly even impatient. However, it was RMA's handling of billing that really sunk this experience. As mentioned earlier, RMA was an in-network provider for me. I received separate bills through my insurance - for each clinic visit, the lab tests, and for the genetic testing (Sema4). Everything was fine, except for the genetic testing, which my insurer had deemed "experimental" and so covered exactly 0%. Insurance subsequently billed me over $11K for this sole claim, which seemed outrageious. I communicated this to my finance coordinator and she said that it should be covered by insurance and requested a Letter of medical necessity to this end. I followed up with Aetna (insurance) and it would be > 2 weeks before they received this letter. Eventually, I got in contact with the genetic testing provider directly, via phone and email over the course of 3 months, and they explained that it isn't usually covered by insurance but that pursuant to an agreement they have with RMA, I should have received the contracted rate of $250, and not billed the full rate. I was finally able to resolve this issue in June/July 2021 by paying the provider directly.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
Overall, testing and clinic visits came to < $750. Genetic testing = 250.
Describe Jovana Lekovich's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Not applicable
7
Doctor
Jovana Lekovich
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
3 of 5
5
Clinic
RMA of New York
Brooklyn
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Successful
NPS
9
NPS
9
Age 39 - 41
3 IUI
5 IVF
Endometriosis
Poor Egg Quality
Income $100K - $199K
Only Doc Seen
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr. Lekovich was honest with us from day 1. She encouraged us to stay positive which we needed from our doctor. She never made us feel bad and supported us in our disappointments l always felt she was mindful of our determination and she absolutely mirrored that through treatment...She won’t advise you do anything thatll waste your very precious time and monwy.
They [RMA of New York] are VERY busy so be prepared with questions each opportunity you have to inquire. Dr. Lekovich will provide you with reasoning for treatment choices via research examples. She won’t advise you do anything thatll waste your very precious time and monwy...[nurses] were reliable and consistent while also compassionate during negative outcomes.
How was your experience with Jovana Lekovich at RMA of New York?
Dr. Lekovich was honest with us from day 1. She encouraged us to stay positive which we needed from our doctor. She never made us feel bad and supported us in our disappointments l always felt she was mindful of our determination and she absolutely mirrored that through treatment. Her nurses and those who drew my blood were gentle and amazing.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Be realistic. While you want Dr. Lekovich every step of the way physically— it’s simply not possible. Try to trust RMAs process alongside the other physicians who may perform ultrasounds or treatments. Also, be your own advocate if you need further explanation or understanding. Your wishes will be met with consistent callbacks from the nurses oncall.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
I felt as though Dr. Lekovich was fighting for me, cheering me on and advising me in all ways possible. She was a true champion for us.
Describe your experience with your nurse at RMA of New York.
They were reliable and consistent while also compassionate during negative outcomes.
Describe your experience with RMA of New York.
They are VERY busy so be prepared with questions each opportunity you have to inquire. Dr. Lekovich will provide you with reasoning for treatment choices via research examples. She won’t advise you do anything thatll waste your very precious time and monwy.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
My health insurance covered approximately 60% of treatment and all meds. I paid approximately $6000 a cycle for ivf.
Describe Jovana Lekovich's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
I trusted her opinion every step if the way.
What specific things went wrong at RMA of New York?
  • Failed to call with results
Describe the specific things that went wrong at RMA of New York.
Only once did a nurse miss to call with results, however, I phoned by the end of the work day. Hence my advice— be your own advocate like any other medical treatment care you receive.
9
Doctor
Jovana Lekovich
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
LGBTQ Care
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
RMA of New York
Brooklyn
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
LGBTQ Care
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
NPS
9
NPS
9
Age 38 - 40
3 IUI
2 IVF
2 Embryo Freezing
Endometriosis
European
Income $50K - $99K
Accountant
Only Doc Seen
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr. Lekovich is always honest and clear in her approach, along with reasoning for why she implements specific treatment planning. She is available through email, is quick to respond, and always always makes us feel at ease after each communication. ... Dr. Lekovich has always been willing to answer all of our questions with honesty and clarity that makes us feel confident in the care she gives us. She offers reading materials to further our own understandings, while also uses a lot of her own knowledge to explain and explore the choices she makes in each cycle.
The clinic [RMA of New York] sees many people through the day, sometimes making for a full waiting room. However, the staff are rather quick to see everyone, provide a calming environment to sit and wait, and have never waited for longer than 15 minutes for monitoring. ... The women who draw your blood are amazing. They never hurt me, always remember me and ask questions that make me feel at ease in the experience.
How was your experience with Jovana Lekovich at RMA of New York?
Dr. Lekovich is always honest and clear in her approach, along with reasoning for why she implements specific treatment planning. She is available through email, is quick to respond, and always always makes us feel at ease after each communication.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Ask any question and express any concern you may have. Dr. Lekovich has a wealth of knowledge regarding infertility/fertility treatment. She will be able to provide you with research backing her decision making and treatment planning. She will also address all questions or concerns without making you feel overwhelmed by information or as if it is an inconvenience.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
Dr. Lekovich has always been willing to answer all of our questions with honesty and clarity that makes us feel confident in the care she gives us. She offers reading materials to further our own understandings, while also uses a lot of her own knowledge to explain and explore the choices she makes in each cycle.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
My first cycle began with birth-control, then Gonal-F and Cetritide and Menopur. My second round involved E2 patches, Clomid, Gonal-F, and Menopur, the most successful and resulting in 12 retrieved, 3 tested, 3 frozen embryos.
Describe your experience with the nursing staff at RMA of New York.
The nursing staff are always friendly, supportive throughout the process and prompt in calling back when I have phoned for any questions.
Describe your experience with RMA of New York.
The clinic sees many people through the day, sometimes making for a full waiting room. However, the staff are rather quick to see everyone, provide a calming environment to sit and wait, and have never waited for longer than 15 minutes for monitoring.
Describe your experience with your monitoring appointments at RMA of New York.
There are quite a few people in the waiting room on some day, but then no one other than my self others. I typically go first thing when the doors open and have found it to be very easy and smooth. The women who draw your blood are amazing. They never hurt me, always remember me and ask questions that make me feel at ease in the experience.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
Insurance covered all but $7000 of each round, not including medications which came to approx $250/round.
What specific things went wrong at RMA of New York?
  • Failed to call with results
Describe the specific things that went wrong at RMA of New York.
There was only one time in which my results had not been phoned. When I called after hours, the after hours nurse on call was able to get a hold of the staff who then immediately called me to tell me my results. they were apologetic and kind.
9
Doctor
Jovana Lekovich
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
RMA of New York
Brooklyn
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
9
NPS
9
Age 39 - 40
3 IUI
European
Ashkenazi Jewish
Income $100K - $199K
Teacher
Only Doc Seen
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Unsuccessful
I did 3 IUIs [with Dr. Lekovich] using only Ovidrel because I have no ovulation issues. They all resulted in negatives, but I am 40 so that doesn't really surprise me too much. We are now moving on to IVF...She explained things in detail every single time and I never felt that she was rushing me out the door for her next patient...She is not a fan of medicating if it not necessary. All of my IUIs were done just with Ovidrel. She would have allowed me to take more meds if i really wanted to but she didn't feel it was necessary. I appreciate that she doesn't just fill up every patient with hormones without considering side-effects and the change
All of the nurses and admin at RMA are very warm and calm. I always felt completely focused on...Two nurses told me different things about choosing a sperm donor. One nurse made me feel that I should definitely change my donor while the other said it was fine...Each IUI was around $300...The main problem is just that I wish they were open for more hours in the day! They only do many procedures between 9am and 12:30 which isn't always convenient. The nurses always call back when I call. I have gotten some conflicting information from some nurses, but they quickly cleared up their miscommunication.
How was your experience with Jovana Lekovich at RMA of New York?
Dr. Lekovich explains everything that is going to happen in detail. She is not a fan of medicating if it not necessary. All of my IUIs were done just with Ovidrel. She would have allowed me to take more meds if i really wanted to but she didn't feel it was necessary. I appreciate that she doesn't just fill up every patient with hormones without considering side-effects and the change for multiples. She is very direct and clear. She does not coddle or spend a lot of time on letting her patients feel bad and disappointed. She just moves on to the next step in the plan, which i appreciate but may bot be for everyone. for my actual IUIs, she only performed one and other doctors did the other two. I would have preferred that she be able to do all of them, but the other doctors were equally qualified and kind.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Ask a lot of questions! She will explain them. Make a list for every meeting.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
Dr. Lekovich and everyone who works at RMA is extremely kind and warm. She explained things in detail every single time and I never felt that she was rushing me out the door for her next patient.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
I did 3 IUIs using only Ovidrel because I have no ovulation issues. They all resulted in negatives, but I am 40 so that doesn't really surprise me too much. We are now moving on to IVF.
Describe your experience with your nurse at RMA of New York.
All of the nurses and admin at RMA are very warm and calm. I always felt completely focused on that cared for.
Describe your experience with RMA of New York.
The main problem is just that I wish they were open for more hours in the day! They only do many procedures between 9am and 12:30 which isn't always convenient. The nurses always call back when I call. I have gotten some conflicting information from some nurses, but they quickly cleared up their miscommunication.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
Each IUI was around $300.
What specific things went wrong at RMA of New York?
  • Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
Two nurses told me different things about choosing a sperm donor. One nurse made me feel that I should definitely change my donor while the other said it was fine.
9
Doctor
Jovana Lekovich
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
NPS
10
NPS
10
Age 26 - 28
4 IUI
1 IVF
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I was very blessed to have Dr. Lekovich as a doctor. From the beginning she diagnosed me with Vaginismus, she gave me a detailed plan to overcome it so that I could start to have fertility treatments...now after one IVF Treatment with her, I am pregnant...She was easily accessible to me which was also very important. She also understood the religious laws that my religion has regarding fertility treatments, and she was sensitive to all of them
Reproductive Medicine Associates (RMA) is one of the best fertility clinics in the world...guidelines of treatment was based on the tremendous research and knowledge the clinic has on fertility treatment. They also have a lot of offices in New York, so you can do the monitoring portion at a place closer to where you live...Estephany [our IVF Coordinator] was very detail oriented and communicated with us almost every day about what we needed to do with the treatment. I was very happy with her
How was your experience with Jovana Lekovich at RMA of New York?
I was very blessed to have Dr. Lekovich as a doctor. From the beginning she diagnosed me with Vaginismus, she gave me a detailed plan to overcome it so that I could start to have fertility treatments. My ability to overcome this complicated illness is due to her help and guidance. She encouraged me to continue and now after one IVF Treatment with her, I am pregnant. She is very thorough and compassionate. She was easily accessible to me which was also very important. She also understood the religious laws that my religion has regarding fertility treatments, and she was sensitive to all of them. She had a great sense of humor, always listened to me, and she had a positive outlook on my treatment. She was very thorough during the treatment making sure that we did everything we needed to succeed. I followed her advice and now I am pregnant with my first child.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Make an appointment and then let her walk you through how to succeed in your treatment. You can be open with her about any issues that you think are hindering you from having children, and she will work with you closely to solve them.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
Dr. Lekovich made me feel very comfortable from the start of our treatment, especially the IVF Treatment. She helped me to overcome Vaginismus so that I would be able to do treatments. It was her recommendations that allowed me to overcome this terrible illness and put me in the position to start treatment and success. She also always listened to me and our partner. Her and her staff were very detail oriented and very knowledgeable and focused on my treatment. She showed me that she understood my situation and she gave me hope that I would get pregnant. She was very detailed in the IVF Treatment, making sure that she made the proper changes during treatment so that we would succeed. Her support, encouragement, her sense of humor, her knowledge, skills, and her big heart were all very evident. I was blessed to have her as my doctor.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
IVF has two parts, an egg retrieval part in which as many eggs as possible are retrieved, and a Transfer part in which the Embryo is transferred into a woman's uterus. During the egg retrieval part of my treatment, I went for monitoring every day, and based on my blood levels and ultrasounds, Dr. Lekovich would make the necessary changes to the doses in my treatment. During the transfer stage, I had to go to monitoring a few times a week. Dr. Lekovich made sure to do everything possible to get optimal results.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Estephany Jimenez)
Our IVF Coordinator was Estephany Jimenez. Estephany was very detail oriented and communicated with us almost every day about what we needed to do with the treatment. I was very happy with her.
Describe your experience with RMA of New York.
Reproductive Medicine Associates (RMA) is one of the best fertility clinics in the world. Dr. Lekovich's guidelines of treatment was based on the tremendous research and knowledge the clinic has on fertility treatment. They also have a lot of offices in New York, so you can do the monitoring portion at a place closer to where you live. The clinic is very thorough about your treatment.
Describe your experience with your monitoring appointments at RMA of New York.
Since RMA has many offices, we did our monitoring in Long Island, which was closer to us.
Describe Jovana Lekovich's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Lekovich's approach with regard to the amount of embryos transferred is based on a model that RMA follows. Since my wife was young, she only put in one embryo for the transfer.
10
Doctor
Jovana Lekovich
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
Brooklyn
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unknown Success
NPS
9
NPS
8
Age 34 - 36
2 IUI
2 IVF
Unexplained
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Too early to know
I had two ICSI, PGT, freeze-all cycles [with Dr. Lekovich]. The first one only yielded 1 day-5 PGT normal embryo. She adjusted the medication for next Egg Retrieval and I ended up with 4 day-5 PGT normal embryos...listens and shares information. She seems really invested especially once IVF cycles are taking place...is straight forward but kind. She does not talk down to you and will explain everything going on. For all the major procedures (retrievals, transfers) she was the one doing it. Monitoring and IUI was done by rotating doctors.
Lots of locations [of RMA of New York], usually not a bad wait for monitoring. The clinic is big so you don’t get any hand holding. Do your own research or be prepared to assert yourself quite a bit to understand treatment protocols...The nurses always seem extremely busy. The phone calls are rushed. Generally they are helpful but I always felt like I needed to push to get an extra minute on the phone to ask questions...Monitoring varied a great deal. Sometimes it was empty sometimes it was literally standing room only.
How was your experience with Jovana Lekovich at RMA of New York?
Dr. Lekovich is straight forward but kind. She does not talk down to you and will explain everything going on. For all the major procedures (retrievals, transfers) she was the one doing it. Monitoring and IUI was done by rotating doctors.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Ask questions and advocate for yourself. This is a big clinic and there is no hand holding. Dr. Lekovich is smart and committed but it’s not a mom and pop shop so you need to be assertive at times.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
Dr. Lekovich listens and shares information. She seems really invested especially once IVF cycles are taking place.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
I did 2 medicated timed intercourse cycles and 2 medicated IUI’s mainly for insurance purposes. These cycles resulted in negative pregnancy tests. I had two ICSI, PGT, freeze-all cycles. The first one only yielded 1 day-5 PGT normal embryo. She adjusted the medication for next Egg Retrieval and I ended up with 4 day-5 PGT normal embryos. I was happy to have an adjustment and better results. My first embryo transfer ended in chemical pregnancy. The second one she added Lupron and I have an ongoing pregnancy from that cycle.
Describe your experience with the nursing staff at RMA of New York.
The nurses always seem extremely busy. The phone calls are rushed. Generally they are helpful but I always felt like I needed to push to get an extra minute on the phone to ask questions. They are organized and all very well informed and confident. The nurses that help with the retrievals and transfers are wonderful and compassionate.
Describe your experience with RMA of New York.
Lots of locations, usually not a bad wait for monitoring. The clinic is big so you don’t get any hand holding. Do your own research or be prepared to assert yourself quite a bit to understand treatment protocols.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring varied a great deal. Sometimes it was empty sometimes it was literally standing room only.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
I lost track of how much money we spent. We had some insurance coverage but still paid around 15-20 thousand total.
Describe Jovana Lekovich's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Lekovich was a very strong proponent of aSET.
What specific things went wrong at RMA of New York?
  • Failed to call with results
Describe the specific things that went wrong at RMA of New York.
I was so anxious awaiting my PGT results. It had been over 2 weeks. I finally called the company that does the testing and apparently they had released the results over a week before. I called RMA and a nurse looked it up and said “oh yes it’s in your chart”. She gave me the results but it was such big important information I would have appreciated getting as soon as possible, not a week late.
9
Doctor
Jovana Lekovich
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
RMA of New York
Brooklyn
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
LGBTQ
2019 - 2020, Successful
NPS
9
NPS
4
Age 40 - 41
2 IVF
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
European
Ashkenazi Jewish
Income $100K - $199K
2nd of 2 Docs
6 IUI With Other Docs
Donor Sperm
LGBTQ
Strongly Recommends
Doesn't Recommend
Successful
[Dr. Lekovich] was very confident and competent...We had a few issues trusting the process due to multiple unexplained losses that happened at another clinic, but [she] was very positive that we could carry to term and she was right....would not perform multiple embryo transfers though we did ask...As a lesbian couple who were also experiencing unexplained infertility, we felt like we were in good hands with [her]...
The admin staff at RMA is subpar, although I believe the doctors are highly skilled and trained...Appointments and monitoring in Brooklyn we're great. Even when crowded it was an easy process. At Madison it felt much more like a cattle call...We weren't thrilled with the communication for shipping sperm from our cryobank to RMA...some of their paper forms are outdated and use heteronormative language that should be replaced by more inclusive language
How was your experience with Jovana Lekovich at RMA of New York?
We would definitely see Dr. Lekovich again in the future if we decide to expand our family. She was very confident and competent. We had a few issues trusting the process due to multiple unexplained losses that happened at another clinic, but Dr. Lekovich was very positive that we could carry to term and she was right.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Go to the Brooklyn office if possible. We did some monitoring at Madison because of a move and Covid, but the Brooklyn office is much more intimate and it's better to see your doctor regularly. For our last cycle, we ended up driving over to Brooklyn and it was worth it to see Dr. Lekovich and discuss our concerns with her directly.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
Dr. Lekovich is warm and always spoke to us like individuals. It was always so pleasant to see her and be reassured by her in person. That said, RMA as a whole feels much more numbers driven, especially if you go to monitoring at the Madison location. The Brooklyn office is much smaller and feels less like a factory.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
After our first cycle failed, we went with a "kitchen sink" approach, just in case I had some sub-clinical endometritis. While it was intense in terms of a medicated cycle, it ultimately worked for us.
How competent was Jovana Lekovich at LGBTQ care?
As a lesbian couple who were also experiencing unexplained infertility, we felt like we were in good hands with Dr. Lekovich. There were always other gay couples in the waiting room and we felt the doctor was very well versed in LGBT issues.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Our coordinator was awful, but I believe she is no longer there)
The coordinator we were assigned was awful. She ordered the prescriptions incorrectly and then did not assist us with fixing the issue via insurance. lt was a nightmare that almost cost us $12,000. Fortunately, we were able to get legal involved on our own and fix it. She also gave us incomplete information from the beginning and didn't respond to emails. We felt trapped because there was no one else to switch to and RMA makes it very difficult to escalate these problems or get someone on the phone. We essentially had to do a lot of work on our own to go around her. If you do not have the energy or resources to do this, I can imagine losing more time and money. That said, I believe she is no longer at the practice.
Describe your experience with RMA of New York.
RMA is a large clinic that serves a ton of clients in NYC. They don't have a patient portal and emails are very quickly deleted from their secure server. Overall, we liked Weill Cornell much better, but switched due to insurance. The admin staff at RMA is subpar, although I believe the doctors are highly skilled and trained. As long as you're aware of their administrative short comings, you can still have success there, but you may have to do a lot of leg work. It all really depends on who you are assigned to for patient coordination. We really liked Dr. Lekovich though and would work with her again.
Describe your experience with your monitoring appointments at RMA of New York.
Appointments and monitoring in Brooklyn we're great. Even when crowded it was an easy process. At Madison it felt much more like a cattle call. Very full office and long waits.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
For our first cycle we were out of pocket for 50% and the second was fully covered.
Describe Jovana Lekovich's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
For our situation, Dr. Lekovich would not perform multiple embryo transfers though we did ask. However, having now gone through a pregnancy with a singleton, I'm glad for this policy.
How competent was RMA of New York at LGBTQ care?
We were treated well overall by this clinic. However, some of their paper forms are outdated and use heteronormative language that should be replaced by more inclusive language.
Describe your experience using 3rd party reproduction (donor eggs, donor sperm, or gestational carrier) at RMA of New York.
We weren't thrilled with the communication for shipping sperm from our cryobank to RMA. They will not confirm receipt and not respond to the email you need to send them to let them know vials are on the way. We had to jump through hoops to make sure our materials arrived and it did not help us with entrusting the clinic. (We had a totally different experience at Weill Cornell where everything was communicated so clearly and signed off on and we were expecting something similar.)
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
As mentioned in previous comments we were disappointed with the adminstrative aspects of RMA. Although much of that is due to a coordinator who is no longer there.
9
Doctor
Jovana Lekovich
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
LGBTQ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
4
Clinic
RMA of New York
Brooklyn
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
LGBTQ Care
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2020, Successful
NPS
10
NPS
10
Age 38
1 IVF
Income $200K - $499K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Lekovich] was incredibly compassionate when I had a miscarriage (from a natural pregnancy) and helped me get a plan of action going right away with ivf so I could get pregnant as quickly as possible. She even went the extra mile to email late on Friday night to let me know that all three of my embryos came back chromosomally normal, news I had anxiously been awaiting. I felt she always genuinely cared how I was doing as her patient.
Finance team [of RMA of NY] was not great. Wish I had been guided a bit more through my payment options since insurance did not cover treatment. Nurses and staff were all very friendly. Loved the nurses who drew my blood at clinic- so sweet!..they are incredibly experienced and have the appointments/blood drawing etc down to a science...On the other hand, with that many patients often lined up in the morning to give blood, It felt like we were cattle.
How was your experience with Jovana Lekovich at RMA of New York?
Dr. Lekovich was amazing. She was incredibly compassionate when I had a miscarriage (from a natural pregnancy) and helped me get a plan of action going right away with ivf so I could get pregnant as quickly as possible. She even went the extra mile to email late on Friday night to let me know that all three of my embryos came back chromosomally normal, news I had anxiously been awaiting. I felt she always genuinely cared how I was doing as her patient.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Go with her!!!
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
RMA is massive with so many patients which has its pros and cons. On the one hand, they are incredibly experienced and have the appointments/blood drawing etc down to a science. Dr. Lekovich is so knowledgeable and I feel like she has seen it all and treats each patient like she already knows them. On the other hand, with that many patients often lined up in the morning to give blood, It felt like we were cattle.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
IVF with genetic testing and frozen transfer. I had had 3 miscarriages from spontaneous pregnancies as a result of chromosomal abnormalities so testing the embryos before transfer was a must.
Describe your experience with RMA of New York.
Finance team was not great. Wish I had been guided a bit more through my payment options since insurance did not cover treatment. Nurses and staff were all very friendly. Loved the nurses who drew my blood at clinic- so sweet!
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
$20k
Describe Jovana Lekovich's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Already higher success rate with genetically tested embryo transfer and less risk with single verse multiple pregnancy/birth.
10
Doctor
Jovana Lekovich
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
Brooklyn
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
8
NPS
5
Age 35 - 36
1 IVF
Consultant
2nd of 2 Docs
Neutral
Doesn't Recommend
Unsuccessful
Dr. Lekovich was great in terms of taking time to answer my questions and she was compassionate to my situation. I feel like what was not communicated to me was the possible outcomes after the retrieval in terms of what to expect regarding the number of eggs retrieved, embryos fertilized and how many may not be viable.... Due to my situation, she tried to be as aggressive as possible while being safe to retrieve enough eggs to give us options.
The nurses [RMA of New York] were great but the coordinator staff and reception is severely lacking. They are not one and the same. The coordinators tend to be very disorganized and are not proactive in managing your care. Be sure to ask questions and keep track of everything on your own as you'll need to cross-check their communication.... This clinic has great doctors and nursing staff. The facilities are also great and the pricing comparable to other places. The area of needed growth is in the coordinator team.
How was your experience with Jovana Lekovich at RMA of New York?
Dr. Lekovich was great in terms of taking time to answer my questions and she was compassionate to my situation. I feel like what was not communicated to me was the possible outcomes after the retrieval in terms of what to expect regarding the number of eggs retrieved, embryos fertilized and how many may not be viable.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Ask what to expect.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
She is very warm and remembered my personal situation when I was with her.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
Due to my situation, she tried to be as aggressive as possible while being safe to retrieve enough eggs to give us options.
Describe your experience with the nursing staff at RMA of New York.
The nurses were great but the coordinator staff and reception is severely lacking. They are not one and the same. The coordinators tend to be very disorganized and are not proactive in managing your care. Be sure to ask questions and keep track of everything on your own as you'll need to cross-check their communication.
Describe your experience with RMA of New York.
This clinic has great doctors and nursing staff. The facilities are also great and the pricing comparable to other places. The area of needed growth is in the coordinator team. They are often unavailable or appear to be frustrated with you anytime you have questions for them.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
Approximately $18,000 for the cycle including $750 for anesthesia. Medications ranged an additional $5000-6000.
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
8
Doctor
Jovana Lekovich
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
3 of 5
5
Clinic
RMA of New York
Brooklyn
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
2018 - 2019, Unknown Success
NPS
9
NPS
N/A
Age 37 - 38
1 IVF
Endometriosis
PCOS
Recurrent Pregnancy Loss
Unexplained
Black or African-American
Income $200K - $499K
Nurse or HC Services
3rd of 4 Docs
1 IVF With Other Docs
Strongly Recommends
Success w/ Doc Too early to know
I felt like a number when dealing with other staff but with Dr. Lekovich herself I felt a connection. I feel that she was personally invested in my journey and my care. She even allowed me to email her and would respond in a timely manner....Her strengths include her compassion and knowledge. She explains things very well...For my last treatment we used a Lupron protocol - the rationale was that she wanted to completely suppress my hormones due to the endometriosis found. By suppressing my hormones the goal was to closely regulate my hormones during my cycle...
This clinic [RMA of New York] is at a decent location. There are a lot of patients that are seen here. Because of the volume of patients it is important that you keep track of all of your information etc. Following up is usually necessary because sometimes it fall through the cracks...I felt like a number when dealing with other staff but with Dr. Lekovich herself I felt a connection. I feel that she was personally invested in my journey and my care...I never got to know my nursing team very well. Estephany was my care coordinator, she was great. There were certain front desk staff that were not friendly or understanding of my situation.
How was your experience with Jovana Lekovich at RMA of New York?
Her strengths include her compassion and knowledge. She explains things very well. Her weakness so far is that I have not had a child yet. My treatment continues with her and am looking forward to the outcome.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Communicate with her directly if necessary. Her staff may not be as receptive as she is.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
I felt like a number when dealing with other staff but with Dr. Lekovich herself I felt a connection. I feel that she was personally invested in my journey and my care. She even allowed me to email her and would respond in a timely manner.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
For my last treatment we used a Lupron protocol - the rationale was that she wanted to completely suppress my hormones due to the endometriosis found. By suppressing my hormones the goal was to closely regulate my hormones during my cycle.
Describe your experience with your nurse at RMA of New York.
I never got to know my nursing team very well. Estephany was my care coordinator, she was great. There were certain front desk staff that were not friendly or understanding of my situation.
Describe your experience with RMA of New York.
This clinic is at a decent location. There are a lot of patients that are seen here. Because of the volume of patients it is important that you keep track of all of your information etc. Following up is usually necessary because sometimes it fall through the cracks.
Describe Jovana Lekovich's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
I had no choice on the approach to eSet. During my last transfer I would have liked to have a multiple embryo transfer.
9
Doctor
Jovana Lekovich
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
Operations
4 of 5
Nursing Staff
3 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
7
NPS
8
Age 38
Ashkenazi Jewish
Income $0 - $49K
3rd of 3 Docs
Neutral
Neutral
Unsuccessful
I found it very comforting that she [Dr. Jovana Lekovich] was sympathetic with my apprehension regarding the ultrasound exam...I think that she was able to explain the realistic expectations that I could have regarding potential success of a cycle...I feel that I was provided with the information that I was seeking, and advised of the next steps...I am only looking to freeze my eggs at this stage.
I feel that they [RMA of New York] are helpful in scheduling appointments as well as making themselves available by phone/email. I would prefer additional follow up in terms of getting additional information about the insurance coverage for medications...I found the nurse helpful in providing support during my ultrasound exam...I am only looking to freeze my eggs at this stage.
How was your experience with Jovana Lekovich at RMA of New York?
I found it very comforting that she was sympathetic with my apprehension regarding the ultrasound exam, and even had her nurse hold my hand during the procedure. I think that she was able to explain the realistic expectations that I could have regarding potential success of a cycle.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Be prepared to hear honest feedback about the potential that you have for success in a future cycle.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
I feel that I was provided with the information that I was seeking, and advised of the next steps.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
I was only seen for a consult, did not yet begin a cycle.
Describe your experience with the nursing staff at RMA of New York.
I found the nurse helpful in providing support during my ultrasound exam.
Describe your experience with RMA of New York.
I feel that they are helpful in scheduling appointments as well as making themselves available by phone/email. I would prefer additional follow up in terms of getting additional information about the insurance coverage for medications.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
So far, I have only been seen for a consult. For the consult, I was covered by my insurance with only a small copay. However, I am not covered for a cycle or medications, and those will be full cost out of pocket.
Describe Jovana Lekovich's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
We did not discuss, as I am only looking to freeze my eggs at this stage.
7
Doctor
Jovana Lekovich
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
7
NPS
7
Age 47
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $100K - $199K
Architect
2nd of 2 Docs
1 Fertility Medications With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
She [Dr. Lekovich] is very professional, which could be interpreted as being a little bit cold. She is courteous and explains everything in detail, with technical terms and “common”, more understandable terms. I didn’t have to wait too long to see her and she is also available over the phone. ... We are trying IVF. The chances are low but she is willing to try. She will take all the steps to try to make it happen.
The office [RMA of New York] is in a good location and the hours are convenient. They are also open on weekends. The office is pretty clean. The waiting time is not too long. It is easy to schedule an appointment. The staff is very nice and helpful. ... She [Dr. Lekovich] will lab-test the embryo before the transfer, to ensure the embryo is good. ... Very pleasant and helpful. She [nurse] answered all my questions and replied to my emails very fast.
How was your experience with Jovana Lekovich at RMA of New York?
She is very professional, which could be interpreted as being a little bit cold. She is courteous and explains everything in detail, with technical terms and “common”, more understandable terms. I didn’t have to wait too long to see her and she is also available over the phone.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Ask questions. She can be very technical.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
The Dr was personal and explained my situation and my options in a very clear manner.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
I didn’t start the treatment yet. We are trying IVF. The chances are low but she is willing to try. She will take all the steps to try to make it happen.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Estephany Jimenez)
Very pleasant and helpful. She answered all my questions and replied to my emails very fast.
Describe your experience with RMA of New York.
The office is in a good location and the hours are convenient. They are also open on weekends. The office is pretty clean. The waiting time is not too long. It is easy to schedule an appointment. The staff is very nice and helpful.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
Approximately $35,000
Describe Jovana Lekovich's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
She will lab-test the embryo before the transfer, to ensure the embryo is good.
7
Doctor
Jovana Lekovich
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
5 of 5
7
Clinic
RMA of New York
Brooklyn
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
7
NPS
7
Age 45
2 IVF
Poor Egg Quality
Black or African-American
Income $100K - $199K
Teacher
2nd of 2 Docs
3 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
Dr. Lekovich was able to answer questions that I had in a kind and professional way . I love that she seems to know her patients by name even when she’s not in the examining room . My only gripe would be that she doesn’t answer emails when it’s sent . I ended up asking my question in person but it works have been nice to get a reply via email .... The antagonist protocal was used for my treatment . I used Gonal F, Menopur , Cetrotide along with trigger shots Lupton and Oviidrel. The idea was to increase the amount of eggs for a successful cycle . It worked ! Just hoping that a healthy embryo will be the result .
RMA is run efficiently . There are several locations in Manhattan , Brooklyn and Westchester so it’s convenient for people in various locations in the city . However the monitoring hours should be a bit more flexible . The strict monitoring hours makes it difficult to rearrange your schedule depending on the type of job you have .... The antagonist protocal was used for my treatment . I used Gonal F, Menopur , Cetrotide along with trigger shots Lupton and Oviidrel. The idea was to increase the amount of eggs for a successful cycle . It worked ! Just hoping that a healthy embryo will be the result .
How was your experience with Jovana Lekovich at RMA of New York?
Dr. Lekovich was able to answer questions that I had in a kind and professional way . I love that she seems to know her patients by name even when she’s not in the examining room . My only gripe would be that she doesn’t answer emails when it’s sent . I ended up asking my question in person but it works have been nice to get a reply via email .
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Have your questions ready to ask her . She is very quick to answer questions .
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
Dr. Lekovich was friendly and answered questions that I had regarding my care .
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
The antagonist protocal was used for my treatment . I used Gonal F, Menopur , Cetrotide along with trigger shots Lupton and Oviidrel. The idea was to increase the amount of eggs for a successful cycle . It worked ! Just hoping that a healthy embryo will be the result .
Describe your experience with the nursing staff at RMA of New York.
Warm , compassionate and caring are some words that come to mind when thinking of the nursing staff . I was told at the last minute that I needed another medication exhausted od my bloodwork and I was panicking because I didn’t k ow how I’d get it in such a short space of time . Unfortunately , I don’t recall her name but she ended up giving me the medication and tried to calm me down . I was so appreciative of the kind gesture that was shown to me .
Describe your experience with RMA of New York.
RMA is run efficiently . There are several locations in Manhattan , Brooklyn and Westchester so it’s convenient for people in various locations in the city . However the monitoring hours should be a bit more flexible . The strict monitoring hours makes it difficult to rearrange your schedule depending on the type of job you have .
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring hours were a pain because of my work schedule . I wished that the monitoring hours were more flexible .
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
My insurance covered some of my costs . The outstanding costs were mostly the ICSI ,PGS anesthesia and genetic testing .
7
Doctor
Jovana Lekovich
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
7
Clinic
RMA of New York
Brooklyn
NPS
Operations
5 of 5
Scheduling
1 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
8
NPS
7
Age 34 - 35
3 Embryo Freezing
Diminished Ovarian Reserve
Endometriosis
Tubal Blockage
Ashkenazi Jewish
Income $100K - $199K
Lawyer
2nd of 2 Docs
Neutral
Neutral
Success w/ Doc Too early to know
[Dr. Jovana Lekovich] checked in, followed up, and kept me informed throughout the process. During one cycle of retrieval I barely saw her and she made sure to reach out...Email is a good way to get ahold of her - the nurse can always connect you as well. She is forthright and will not sugar coat it - but does it warmly and with compassion...was warm, interested, and responsive.
While there was some lapses in communication [from the nurses at RMA of New York], overall they were responsive, fast to respond to inquiry - and if they needed to check with the doctor they got back to me as soon as possible. This is at the RMA of BK. The staff and nursing staff at the main RMA - were less helpful...didn't get the 5 day results at one point because they were waiting to see what happened on day 6 and 7 and no one informed me. That round did not go well and I had to call to find out at the end of day 7 because I had not heard anything.
How was your experience with Jovana Lekovich at RMA of New York?
The doctor's strength and weaknesses cannot be conflated with the weaknesses of the clinic. The Doctor checked in, followed up, and kept me informed throughout the process. During one cycle of retrieval I barely saw her and she made sure to reach out.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Email is a good way to get ahold of her - the nurse can always connect you as well. She is forthright and will not sugar coat it - but does it warmly and with compassion.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
While the clinic is definitely a 'by the number' clinic - Dr. Lekovich herself was warm, interested, and responsive.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
I used Gonal F, Menopure and Cetrocide towards the end of the retrieval. I was also on Lovonox 60mg to prevent blood clots due to Factor 5. I can try to look back and provide more information but it was approx 2 menopure vials at night, 300mg gonal f in the mornings and that increased towards the end.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Alissa)
While there was some lapses in communication, overall they were responsive, fast to respond to inquiry - and if they needed to check with the doctor they got back to me as soon as possible. This is at the RMA of BK. The staff and nursing staff at the main RMA - were less helpful.
Describe your experience with RMA of New York.
The Brooklyn office is warm, faster, and generally smaller - making it a more ideal location. The main office on Madision Ave of RMA is a giant cog machine that routes people through as numbers not faces and it is a factory.
Describe your experience with your monitoring appointments at RMA of New York.
It was morningtime before work. I was lucky enough to live walkable to the location. The phlebotomist at this location was the BEST - pain free, didn't leave marks, always quick. It took longer for the ultrasounds depending on what time you arrived, but never TOO long. The weekend hours were at the Madision Avenue location were a cluster and cattle call. Jam packed, call out your name large system. It was disappointing there were no hours at the BK location.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
This is tricky, insurance initially denied. So the costs of that were 15,000 for the first round of retrieval. 6,000 for PGD/PGS. But then that got discounted because I did not do transfer, so the second round cost less. With insurance finally being fought and won. The PGD was not covered, but the co-insurance was only 1,500 per retrieval round. So for three rounds 4,500.
What specific things went wrong at RMA of New York?
  • Failed to call with results
Describe the specific things that went wrong at RMA of New York.
Just didn't get the 5 day results at one point because they were waiting to see what happened on day 6 and 7 and no one informed me. That round did not go well and I had to call to find out at the end of day 7 because I had not heard anything.
8
Doctor
Jovana Lekovich
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
7
Clinic
RMA of New York
Brooklyn
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
3
NPS
7
Age 34
1 IVF
1 Embryo Freezing
Endometriosis
European
Middle Eastern
Income $100K - $199K
Engineer
Only Doc Seen
Doesn't Recommend
Neutral
Unsuccessful
She’s [RMA of NY] very detailed during the paid visits. However, IVF Cycle for us was more of a disappointment since we didn’t get much of details of what is going on and what to expect next. Retrieved egg count was pretty low compared to the follicles were counted in the last visits.... Explicitly have her tell you the amount of eggs to be retrieved at every visit so you can have a chance to cancel before going in for retrieval.
Nurses are the best thing of RMA of NY.... [Monitoring Appointments] First in first out. You dont know which doctor is on duty. Somewhat rushed.... Expect bills sent months later. Finance team is working weird imo. Coordinator was not too sharp in my case, there were lots of wrong info passed by her that i had to dig in and get corrected....Such as telling me that there’re some procedures i need to get done ( which was already done) and i had to convince her through back and forth emailing.
How was your experience with Jovana Lekovich at RMA of New York?
She’s very detailed during the paid visits. However, IVF Cycle for us was more of a disappointment since we didn’t get much of details of what is going on and what to expect next. Retrieved egg count was pretty low compared to the follicles were counted in the last visits.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Explicitly have her tell you the amount of eggs to be retrieved at every visit so you can have a chance to cancel before going in for retrieval.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
Mostly rushed during daily checks and not given too much info as in how I’m progressing
Describe your experience with the nursing staff at RMA of New York.
Caring and nice. Responsive at all times.
Describe your experience with RMA of New York.
Expect bills sent months later. Finance team is working weird imo. Coordinator was not too sharp in my case, there were lots of wrong info passed by her that i had to dig in and get corrected. So, good luck with that. Clinic in general -except Brooklyn location- is clean and nice. Nurses are the best thing of RMA of NY.
Describe your experience with your monitoring appointments at RMA of New York.
First in first out. You dont know which doctor is on duty. Somewhat rushed.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
More than 20K
What specific things went wrong at RMA of New York?
  • Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
Coordinator of my doctor had provided some wrong information. To us, it told she was either not listening to people properly or not getting things properly. Such as telling me that there’re some procedures i need to get done ( which was already done) and i had to convince her through back and forth emailing. Also, at one point she said doctor needs to perform cyst removal surgery in between retrieval and transfer cycle which was not correct since the doctor at RMA doesn’t perform that kind of surgery. This was corrected by doctor herself as well. So it’s more like passing wrong info to the patient.
3
Doctor
Jovana Lekovich
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
3 of 5
7
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
5
NPS
3
Endometriosis
Unexplained
Latinx
Income $100K - $199K
2nd of 2 Docs
3 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
[Dr. Lekovich] was not pushy with the options and let us make the decision. She is a firm believer about having 1 embryo implanted and voiced her concerns about twins. she was also open about adjusting medication according to reactions and what not. she is very forward and will let you know if she agrees with some things or not. I like that she is up to date on research and current treatment options. I do like that she does not do duplication of testing if it came back normal/out dated.
I personally thought that i would meet with MD herself [at RMA of New York]. When entering the room, she introduced us to a medical student. I was not informed about her and it honestly made the visit awkward and the student looked bored and made faces during the consult. I wish they would allow the patient to consent prior to the visit. I found it insensitive...I requested a nurse to contact me, she called on a private number and did not leave contact information. I called back and left her a message and never heard back. I was informed 3 weeks later that she was on maternity leave and "never received my message" (blood work done pre-procedure). I was then contacted by a nurse who was kind and answered all my questions
How was your experience with Jovana Lekovich at RMA of New York?
During the consultation she provided research information on the two options which she has provided us. She also referred us to a specialist for additional surgery/ second opinion and also provided us with research about treatment with out without the surgery. she was not pushy with the options and let us make the decision. She is a firm believer about having 1 embryo implanted and voiced her concerns about twins. she was also open about adjusting medication according to reactions and what not. she is very forward and will let you know if she agrees with some things or not. I like that she is up to date on research and current treatment options. I do like that she does not do duplication of testing if it came back normal/out dated.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
I personally thought that i would meet with MD herself. When entering the room, she introduced us to a medical student. I was not informed about her and it honestly made the visit awkward and the student looked bored and made faces during the consult. I wish they would allow the patient to consent prior to the visit. I found it insensitive.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
When i met with the Dr. she was kind and knowledgeable. During the consultation she has moments where she looked down and did not make eye contact, looked like she was trying to formulate her thoughts and was kind of distracted. So it was hard to see where she was going with non verbal body language. I thought she was checked out from our visit and wanted the visit to somewhat end earlier than expected. I was happy with the answers which she provided us, i just felt that eye contact would have made me feel more confident in her answer and knowing that took this visit just as seriously as we did.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
IVF
Describe your experience with the nursing staff at RMA of New York.
I requested a nurse to contact me, she called on a private number and did not leave contact information. I called back and left her a message and never heard back. I was informed 3 weeks later that she was on maternity leave and "never received my message" (blood work done pre-procedure). I was then contacted by a nurse who was kind and answered all my questions.
Describe your experience with RMA of New York.
I went to the Brooklyn clinic as it is smaller compared to the other locations and that is primary location for the MD. I liked that its a smaller office and staff and it doesn't make you feel like you're another number.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
I had medical insurance and had an office visit and some testing done in the office. I did not do any treatment.
Describe Jovana Lekovich's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
MD wanted 1 embryo transferred and i was inquiring about multiple. I explained why multiple and she dismissed it and explained her reasoning. She also reported that I am young and dont need to worry about doing treatment.... I wish she would have explained reasoning for 1 embryo vs.2 and to explain it deeper (in regards to my previous treatments/diagnosis). I felt it was very one sided on that decision and i was uncomfortable with her approach to that.
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
During visit, I discussed with MD particular medications and the side affects of them. We discussed in length about which medications would be used. when meeting with coordinator, she did not receive the list of medication which we have agreed on. It took about several weeks for coordinator to confirm which medication would be used. Wrong medication was also faxed over to Pharmacy. I continued to receive conflicting information (which at no fault to MD) which left me uncomfortable. I also kept getting responses days/weeks later. due to the lack of responsiveness/several errors, I am uncomfortable continuing with the clinic for treatment. Every phone call or email left me second guessing/ with doubt. I wish i can trust the nurses/coordinators of this clinic but i have to do what works for me. I cannot start this process with conflicting information and its only the beginning stages.
5
Doctor
Jovana Lekovich
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
3 of 5
3
Clinic
RMA of New York
NY - Westside
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
10
NPS
8
Age 39 - 40
1 IVF
Diminished Ovarian Reserve
Male Factor
Ashkenazi Jewish
Income $0 - $49K
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Neutral
Unsuccessful
She [Dr. Lekovich] is friendly and understanding. She took her time with my husband and I and gave us thorough explanations. She is excellent at putting me at ease, which I experienced when doing the saline sonogram...This cycle she upped the menopur, isnt doing lupron, and is doing cetrotide. She started this cycle earlier (I was on the pill for less time) This is the second IVF cycle I have done with her.
Office [RMA] was not completely on top of beginning the first cycle. They are fairly receptive. Every sonogram during monitoring I get a different doctor, most are fine but one is not gentle. Dr. Letterman - try not to get him...[Nursing Staff] Nice but do not always explain everything thoroughly...[Monitoring Appointments] Pretty efficient. It is from 7 - 8:30 in the morning,..osts are very expensive, over 15,000 per cycle, not including medications and the anesthesiologist.
How was your experience with Jovana Lekovich at RMA of New York?
She is friendly and understanding. She took her time with my husband and I and gave us thorough explanations. She is excellent at putting me at ease, which I experienced when doing the saline sonogram. Years ago I had a terrible experience with the hsg and was nervous. She is good at making conversation and is pleasant all around. I had Dr. Copperman before, she is a million times better.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
Nothing in particular
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
Very understanding, she explains well and has a great bedside manner.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
She has used gonal f, menopur, lupron. This cycle she upped the menopur, isnt doing lupron, and is doing cetrotide. She started this cycle earlier (I was on the pill for less time) This is the second IVF cycle I have done with her.
Describe your experience with the nursing staff at RMA of New York.
Nice but do not always explain everything thoroughly.
Describe your experience with RMA of New York.
Office was not completely on top of beginning the first cycle. They are fairly receptive. Every sonogram during monitoring I get a different doctor, most are fine but one is not gentle. Dr. Letterman - try not to get him.
Describe your experience with your monitoring appointments at RMA of New York.
Pretty efficient. It is from 7 - 8:30 in the morning, which has been difficult as I live in queens.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
Costs are very expensive, over 15,000 per cycle, not including medications and the anesthesiologist. I have gotten a discount through using Bonei Olam, but it is still very expensive.
Describe Jovana Lekovich's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
No comments
What specific things went wrong at RMA of New York?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
The first doctor I had, Dr. Copperman, was not thorough in his explanations or the routine I would go through. I am lucky to have support from people outside of the clinic or I would not know what to expect.
10
Doctor
Jovana Lekovich
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
RMA of New York
NY - Eastside
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2018, Unsuccessful
NPS
4
NPS
4
Age 40
2 IVF
Black or African-American
Income $50K - $99K
2nd of 2 Docs
3 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Although she [Dr. Jovana Lekovich] was super nice and informative I was disappointed with my treatment...new information was introduce and my course of treatment didn’t change...I struggled with getting healthy eggs. I expected that my treatment should of been adjusted to fit my current situation...I never felt like a number but hardly saw her for all my checkups.
[Nurse at RMA of New York] Always stayed in contact with me and was available to answer any questions or if I had an issue with medication delivery...there to provide and alternative or help with any other issues I had...Lack of space on monitoring days and lengthy wait times...lack of privacy for blood drawing...always clean and so where the exam rooms. They weren’t too cold either which is nice.
How was your experience with Jovana Lekovich at RMA of New York?
Although she was super nice and informative I was disappointed with my treatment after new information was introduce and my course of treatment didn’t change. Being that I struggled with getting healthy eggs. I expected that my treatment should of been adjusted to fit my current situation. And this didn’t happen and I ended up having a negative pregnancy test.
What's one piece of advice would you give a prospective patient of Jovana Lekovich at RMA of New York?
This is not only for this doctor but for all fertility doctors. As a patient do your home work. If you feel that you need to do further testing or you’ve gotten results that maybe slightly hamper your outcome. Don’t rush into the transfer cycle until you have all the facts or the issue has been rectified.
During treatment, were you treated like a number or a human with Jovana Lekovich at RMA of New York?
I never felt like a number but hardly saw her for all my checkups.
Describe the protocols Jovana Lekovich used in your cycles at RMA of New York and their degree of success.
Anatagonist protocol. No birth control. Call with first flow of m’entras cycle. Started on day 3 Gonal F and monitoring every 3 days. Day 5 nurse instructions for meds. Cetrotide depending on how my body reacted to Gonal F and Menopur. Lupron/HCG shot before egg retrieval date.
Describe your experience with your nurse at RMA of New York.
Always stayed in contact with me and was available to answer any questions or if I had an issue with medication delivery. She was there to provide and alternative or help with any other issues I had.
Describe your experience with RMA of New York.
Lack of space on monitoring days and lengthy wait times. Due to this patients Seoul’s either be in the hallway or standing in the office. Also lack of privacy for blood drawing. Didn’t bother me but some people it might have. The clinic was always clean and so where the exam rooms. They weren’t too cold either which is nice.
Describe the costs associated with your care under Jovana Lekovich at RMA of New York.
My insurance covered the first and only cycle (1 in a lifetime). Didn’t make it to transfer. So had to pay for everything else until the transfer on my second cycle. Can’t remember the exact cost.
4
Doctor
Jovana Lekovich
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
2 of 5
4
Clinic
RMA of New York
Brooklyn
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5