Rated 9.7
Strongly recommend: 99%Don't recommend: 1%9.7
99% strongly recommend
11 reviews
Humanity
9.9
9.9
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.9
9.9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.9
5.9
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Responsiveness
7.9
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
UIC
Residency
Cedars-Sinai
Fellowship
UCLA

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Juan Alvarez works at

Fertility Centers of Illinois
Rated 8
Strongly recommend: 59%Neutral: 19%Don't recommend: 22%8

At 2 offices

Chicago/River North
900 N. Kingsbury
Chicago, IL 60610
312-222-8230
Warrenville
28373 Davis Pkwy
Warrenville, IL 60555
630-305-7576
Explore Clinic

11 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021, Consult
0
10
Age 33
1 Egg Freezing
Diminished Ovarian Reserve
European
Ashkenazi Jewish
Income $100K - $199K
Lawyer
1st of 2 Docs
Doesn't Recommend
Strongly Recommends
Unsuccessful
After 7 weeks of Dr. Alvarez and Rebecca [Dr. Alvarez's nurse] and two missed opportunities for cycles, I decided to switch to Dr. Kaplan in the same practice...I never proceeded with a cycle with Dr. Alvarez because the simple process of ordering prescriptions was never able to be completed...The whole experience made me feel like an inconvenience to them, not like a patient....
Now that I've switched to Dr. Kaplan [at Fertility Centers of Illinois], I find that communication is excellent, appointments occur on time and are very efficient, things are easy to schedule, and they make everything easy to understand...After 7 weeks of Dr. Alvarez and Rebecca and two missed opportunities for cycles, I decided to switch to Dr. Kaplan in the same practice. His nurses got me completely squared away within 36 hours of my first appointment with him, and I started my cycle just a week later.
How was your experience with Juan Alvarez at Fertility Centers of Illinois?
Things with Dr. Alvarez started out well. We had an initial consult during which he was empathetic, patient, and detailed in explaining what next steps would be given that my diagnosis of diminished ovarian reserve probably came as a shock at my age. We then ordered some testing and he walked me through the results and my options in a follow up conversation in a thoughtful and sensible way, making sure I had no questions. That's where the good experience ended. Separately, in the nursing section, I provide detail on what happened over the next five weeks with his nurse. Working with her for over a month, I couldn't get the requisite attention from her to even successfully order the prescriptions necessary to accomplish the egg retrieval, and missed two opportunities for egg freezing cycles in the process. At this point, I decided to loop in Dr. Alvarez. In a telehealth appointment, I explained to him everything that had happened with Rebecca, his nurse, and told him it had been 5 weeks just trying to get medications ordered and I was losing faith in their ability to oversee a complicated and time sensitive process. He had emphasized that time was of the essence for me to do this freezing procedure and so I asked for his help in giving Rebecca more supervision and making sure we were able to proceed. Although I made it clear that I felt my experience with her went beyond the typical complicated insurance dance of fertility treatment, which I was familiar with and knew what to expect, he did not seem willing to accept that Rebecca had done anything wrong. He excused Rebecca's inattention to detail and lack of responsiveness by explaining that they have many patients to balance and that insurance can be complicated so hiccups are to be expected. He explained Rebecca's perspective to me, which was that everything had been lined up and ready to go for weeks and she didn't know why I was saying that there was a problem. I encouraged him to look at the messages we had traded back and forth, which he has access to, as well as the record of the prescriptions she'd called in for me and what she hadn't called in, to see that her version of events was clearly not supported by the facts. He continued to resist any implication that the delays in my treatment were somehow Rebecca's or his fault, or that any mistakes had been made so far, although he did admit that he was concerned that at one point she had lied to me about having done a task I asked her to do, which she had not done. I began to feel like his priority was in protecting himself and Rebecca, not providing quality care to me particularly in light of the time sensitive nature of my diagnosis. During this appointment I also asked him a medical question about what could have caused my diagnosis. He at first gave me a very confident answer, however, moments later, he interrupted my response to that answer and said that he was just now looking at some medical articles online that indicated that actually maybe the answer was more nuanced than what he'd said moments before. I was a bit unnerved that he would answer so confidently if he wanted to do some research, instead of simply saying that he needed to look into it and get back to me. My problems with Rebecca continued for another two weeks after I looped in Dr. Alvarez, and I describe those further details below in the nurse section. If Dr. Alvarez did discuss with her and intervene, it did not have any obvious impact on Rebecca's ability to run things to ground effectively, and he never followed up with me to see if we were ready for a cycle or if things had improved. After 7 weeks of Dr. Alvarez and Rebecca and two missed opportunities for cycles, I decided to switch to Dr. Kaplan in the same practice. His nurses got me completely squared away within 36 hours of my first appointment with him, and I started my cycle just a week later. I only mention that to underscore the point that what I experienced with Dr. Alvarez and Rebecca was truly not typical and went beyond the normal insurance dance with infertility treatment. The whole experience made me feel like an inconvenience to them, not like a patient.
What's one piece of advice would you give a prospective patient of Juan Alvarez at Fertility Centers of Illinois?
Go to Dr. Kaplan instead.
During treatment, were you treated like a number or a human with Juan Alvarez at Fertility Centers of Illinois?
See further comments below.
Describe the protocols Juan Alvarez used in your cycles at Fertility Centers of Illinois and their degree of success.
I never proceeded with a cycle with Dr. Alvarez because the simple process of ordering prescriptions was never able to be completed.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Rebecca)
After my initial consult and blood work with Dr. Alvarez, I was handed over to his nurse, Rebecca, who was to submit prior authorizations to my insurance and get prescriptions ordered. First, she told me that my insurance company needed me to call them to provide my insurance card information to them. When I called the insurance company, they had no idea what I was talking about or why she had told me to do that. Then, she failed to submit a prior authorization for one of my medications after being reminded twice to do it, and when she finally submitted it, she accidentally submitted two, one of which was incorrect, and asked me to call my insurance and correct it, which they wouldn't accept since such an order has to come from a medical professional. When two of my prior authorizations were denied, I asked her to submit the appeal paperwork that the insurance company was requesting as the insurance agents explained that I did meet the qualifications for coverage but had to submit some extra paperwork explaining the grounds for which I qualified for coverage. She told me she submitted it and I should hear back from my insurance company soon. 10 days later I learned that she had not submitted it at all when I called my insurance company to request a status update. Meanwhile, I'd had a blood test and other testing done a month prior that I hadn't gotten results for. I asked her to release them to me, and she did, with no interpretation whatsoever, no reference ranges for normal values, etc. At that point, it had been five weeks of going back and forth with Rebecca and we still didn't have my prescription situation ironed out with either the pharmacy or my insurance company. I looped in Dr. Alvarez at that stage as noted above. I then coordinated with my insurance company on my own and sent Rebecca extremely detailed instructions on what to send in respect of my appeals and where and how to send it in (fax). She sent me a message the next day saying that the insurance company wouldn't accept the appeal over the phone so she didn't know what to do, which was frustrating since I had done all the legwork and provided her with instructions to make the process as easy as possible on her, and had just told her as part of those instructions that they needed it by fax. A week later, she told me she successfully submitted the appeals. I asked her to send me a copy of what she sent in. When she sent it to me, it was completely non-compliant with what my insurance company required and did not reflect any of the instructions I had given her in terms of what should be included in the letter. Further, I called my insurance company two days later to find out how to proceed, and they said she had never even sent it, although she said she had. This was now the second time she had told me she filed something that she didn't actually file. I redrafted the letter for her, asked her to have Dr. Alvarez sign it, she said she would ask him. She then stopped responding to my messages altogether, and I never heard from her or Dr. Alvarez again. At this point, it had been 7 weeks of this, and as noted above, I switched to Dr. Kaplan and had a great experience.
Describe your experience with Fertility Centers of Illinois.
This Clinic is fantastic. Now that I've switched to Dr. Kaplan, I find that communication is excellent, appointments occur on time and are very efficient, things are easy to schedule, and they make everything easy to understand.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at Fertility Centers of Illinois.
See above - all of my issues were due to Rebecca, Dr. Alvarez's nurse, and Dr. Alvarez. Dr. Kaplan and his nurses, and everyone else at FCI, have been absolutely delightful to work with.
0
Doctor
Juan Alvarez
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Centers of Illinois
Chicago/River North
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
10
9
Age 30
3 IUI
PCOS
Other
Income $200K - $499K
Nurse or HC Services
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He [Dr. Alvarez] takes his time with his patients making sure all information is presented in a clear manner. He is friendly and kind. He was sensitive to the fact that I was very nervous especially since he was the first RE I had ever seen. He was blunt but knowledgeable when presenting information ... I saw him for my initial consultation and it was such a nice visit I felt heard and like I got all the answers I needed before I even asked one question.
The clinic [FCI] is clean and welcoming. The staff is knowledgeable and friendly. The feel of the office is comforting. The office location is easily accessible especially since I had to travel across state lines. ... As I've said before Michelle is an absolute angel! She is compassionate and caring. She explains all protocol and information clearly. She takes time with patients and truly cares about your journey to becoming a parent.
How was your experience with Juan Alvarez at Fertility Centers of Illinois?
I saw him for my initial consultation and it was such a nice visit I felt heard and like I got all the answers I needed before I even asked one question. He was blunt with delivery and clearly very knowledgeable. He was confident which also gave me confidence in him. He laid out protocol in a clear manner. When I had my HSG with him he was very kind talking me through all the steps and even being comforting when I was clearly having discomfort. I enjoyed having him as my doctor. When he did my hysteroscopy he eased my fears and the entire procedure was painless
What's one piece of advice would you give a prospective patient of Juan Alvarez at Fertility Centers of Illinois?
Stick with him! He knows what hes doing and he will comfort you when needed. He is intelligent and can easily answer any questions you may have regarding treatment. He makes uncomfortable moments comfortable.
During treatment, were you treated like a number or a human with Juan Alvarez at Fertility Centers of Illinois?
He takes his time with his patients making sure all information is presented in a clear manner. He is friendly and kind. He was sensitive to the fact that I was very nervous especially since he was the first RE I had ever seen. He was blunt but knowledgeable when presenting information
Describe the protocols Juan Alvarez used in your cycles at Fertility Centers of Illinois and their degree of success.
Dr Alvarez recommended an HSG ultrasound in which polyps were found for which he recommended a hysteroscopy. The polyps were easily and painlessly removed. He then laid out a plan for 3 IUIs with letrozole and ovidrel trigger shots. Unfortunately he left the practice just as we were getting started with IUI
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Michelle)
As I've said before Michelle is an absolute angel! She is compassionate and caring. She explains all protocol and information clearly. She takes time with patients and truly cares about your journey to becoming a parent.
Describe your experience with Fertility Centers of Illinois.
The clinic is clean and welcoming. The staff is knowledgeable and friendly. The feel of the office is comforting. The office location is easily accessible especially since I had to travel across state lines.
Describe the costs associated with your care under Juan Alvarez at Fertility Centers of Illinois.
Since I started IUI after he left the practice the only costs I had were office meetings and my surgery. My insurance picked up a lot of it but an office visit without insurance for maybe 15 to 30 min was about 235. I believe my surgery was somewhere around 2-3000 but I cant recall exactly.
Describe Juan Alvarez's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
He felt that transfering 1 resulted in just as many healthy live births as transfering 2. He stated transfering 2 would only increase risk of multiples.
10
Doctor
Juan Alvarez
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Fertility Centers of Illinois
Tinley Park
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
10
10
Age 32 - 33
2 IUI
1 IVF
Unexplained
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Alvarez made sure that I and my husband understand our options. Since my husband does not speak fluent English he took time to make sure my husband felt comfortable. He presented us with options and did not push any options at us...When our 2 cycles of IUI did not work, we had another consultation to discuss our options. He suggested either conventional IVF or clinical trial IVF. I felt like we were given options and he did not push any particular one at us throughout the course of the treatment. He answered all my questions, no matter how minor they were. He was very kind , and patient oriented. I understand that not every result is pregnancy, but even during the negative results for us, I felt how compassionate he was.
Michelle [nurse at Fertility Center of Illinois] was amazing. She took time to call me back and answer my emails, even if it was a simple silly question. She collaborated with me when it came to my care. When we came across some issues with my insurance in regards to meds, she problem solved with me. I felt like my needs were addressed and I had a voice in my care...The clinic was wonderful. The girls at the reception desk friendly and work with you and your schedule. The phlebotomy ladies are friendly. The ultrasound tech is knowledgeable and polite. By the end of the treatment I felt like I was part of family instead of a patient.
How was your experience with Juan Alvarez at Fertility Centers of Illinois?
Dr Alvarez is very kind and understanding. I needed a polyp removed and my regular obgyn did not want to do it. Since I felt comfortable with Dr Alvarez he made all the arrangements to perform the procedure on me. When our 2 cycles of IUI did not work, we had another consultation to discuss our options. He suggested either conventional IVF or clinical trial IVF. I felt like we were given options and he did not push any particular one at us throughout the course of the treatment. He answered all my questions, no matter how minor they were. He was very kind , and patient oriented. I understand that not every result is pregnancy, but even during the negative results for us, I felt how compassionate he was.
What's one piece of advice would you give a prospective patient of Juan Alvarez at Fertility Centers of Illinois?
This whole process is an emotional roller coaster. Things don't move in a time frame that one may expect. You have to remember that Dr Alvarez takes over your natural body process, but somethings he cant even speed up.
During treatment, were you treated like a number or a human with Juan Alvarez at Fertility Centers of Illinois?
Dr Alvarez made sure that I and my husband understand our options. Since my husband does not speak fluent English he took time to make sure my husband felt comfortable. He presented us with options and did not push any options at us.
Describe the protocols Juan Alvarez used in your cycles at Fertility Centers of Illinois and their degree of success.
We did 2 cycles of IUI, with higher dosages of clomid - and both came back of negative pregnancy test. When it come to IVF , I was on higher dose of injections to obtain the desire results. We only had one embryo transferred since Dr Alvarez stated that due to my age this gives me highest chances of pregnancy. he also recommended ICSI since we had failed IUI. After IVF i was placed on higher dose of progesterone IM and oral , since my body had low production.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Michelle )
Michelle was amazing. She took time to call me back and answer my emails, even if it was a simple silly question. She collaborated with me when it came to my care. When we came across some issues with my insurance in regards to meds, she problem solved with me. I felt like my needs were addressed and I had a voice in my care.
Describe your experience with Fertility Centers of Illinois.
The clinic was wonderful. The girls at the reception desk friendly and work with you and your schedule. The phlebotomy ladies are friendly. The ultrasound tech is knowledgeable and polite. By the end of the treatment I felt like I was part of family instead of a patient.
Describe the costs associated with your care under Juan Alvarez at Fertility Centers of Illinois.
I dont remember
10
Doctor
Juan Alvarez
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Centers of Illinois
Tinley Park
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
10
10
Age 29 - 30
4 IUI
1 IVF
Unexplained
Other
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Alvarez] was very knowledgeable and was able to explain everything at a level that I could understand and ask questions He made sure that I knew what was happening, why and when. He reached out personally to develop plans for continuing IVF in the hopes of a healthy baby...We did 2 IUI next at 50mg clomid. After the second he suggested trying 100mg clomid. After that didnt work he wanted to consult and go over the results. He allowed me to choose between 2 options. We chose 1 more IUI at 100mg clomid. After it failed we discussed IVF and proceeded. He called the day before egg retrieval to go over my levels and discuss what would would happen next. We just had out egg retrieval and have 20 eggs, 11 mature and 8 fertilized.
They [Fertility Centers of Illinois] are very organized and keep the appointments in a timely manner. They are very clear about what needs to happen and when. They return phone calls and treat you as an individual not just another patient...They [nurses] would call every evening after an appointment to go over results and next steps from dr. Alvarez. They would always return phone calls and walk me through any questions I had.
How was your experience with Juan Alvarez at Fertility Centers of Illinois?
He was very knowledgeable and was able to explain everything at a level that I could understand and ask questions He made sure that I knew what was happening, why and when. He reached out personally to develop plans for continuing IVF in the hopes of a healthy baby.
What's one piece of advice would you give a prospective patient of Juan Alvarez at Fertility Centers of Illinois?
Ask questions, be patient and trust that he is working towards the same goal as you.
During treatment, were you treated like a number or a human with Juan Alvarez at Fertility Centers of Illinois?
He looked at my case specifically, reached out personally and made sure that the goal was a healthy baby
Describe the protocols Juan Alvarez used in your cycles at Fertility Centers of Illinois and their degree of success.
We first started with a testing. Making sure everything was where it needed to be. We then did a monitored clomid cycle. We met and discuss what he saw and what the next steps would be. We did 2 IUI next at 50mg clomid. After the second he suggested trying 100mg clomid. After that didnt work he wanted to consult and go over the results. He allowed me to choose between 2 options. We chose 1 more IUI at 100mg clomid. After it failed we discussed IVF and proceeded. He called the day before egg retrieval to go over my levels and discuss what would would happen next. We just had out egg retrieval and have 20 eggs, 11 mature and 8 fertilized.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Shannon, Annette and Quiana)
They would call every evening after an appointment to go over results and next steps from dr. Alvarez. They would always return phone calls and walk me through any questions I had.
Describe your experience with Fertility Centers of Illinois.
They are very organized and keep the appointments in a timely manner. They are very clear about what needs to happen and when. They return phone calls and treat you as an individual not just another patient.
10
Doctor
Juan Alvarez
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Centers of Illinois
Chicago/River North
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
9
9
Age 32 - 33
3 IUI
2 IVF
Poor Egg Quality
Unexplained
European
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Alvarez] reached out to me after a failed IUI round to make sure I was doing ok and gave me encouragement that the next round would work. I have never had a doctor do that before! It was extremely kind and welcomed...He has tweaked the treatment plan with each round of IUI or IVF. We did 3 round of IUI before we started IVF. It was our choice to start IVF, Dr. Alvarez didn't try to push that treatment on us. When my husband and I did get pregnant, he genuinely seemed excited for us.
She [nurse at Fertility Centers of Illinois] is compassionate and kindhearted. I have reached out to her many times with questions and she takes the time to go over every little detail with me. She responds to her emails and phone calls in a timely matter...Appointments for monitoring are convenient for people who need early morning appointments due to work. You can get an appointment as early as 6:30am and you never wait more than 15 minutes to get in. Most appointments I would be out within 15 to 20 minutes with ultrasound and bloodwork.
How was your experience with Juan Alvarez at Fertility Centers of Illinois?
Dr. Alvarez took the time to answer my many questions during each consultation. With each failure we had, he always give us hope that the next round will work. He has tweaked the treatment plan with each round of IUI or IVF. We did 3 round of IUI before we started IVF. It was our choice to start IVF, Dr. Alvarez didn't try to push that treatment on us. When my husband and I did get pregnant, he genuinely seemed excited for us.
What's one piece of advice would you give a prospective patient of Juan Alvarez at Fertility Centers of Illinois?
To be straightforward with him, let him know that you want to get pregnant right away, and that to be aggressive with the medication. Ask as many questions as you want, he will take the time to answer all your questions. You will never feel rushed in his office.
During treatment, were you treated like a number or a human with Juan Alvarez at Fertility Centers of Illinois?
Dr. Juan Alvarez is a very caring and straightforward doctor. He thoroughly explained the treatment for IUI and IVF to my husband and I, as we didn't know much about fertility treatments when we started. After our failed rounds of IUI and IVF, he would go over the new treatment plan continuing to give us hope. He reached out to me after a failed IUI round to make sure I was doing ok and gave me encouragement that the next round would work. I have never had a doctor do that before! It was extremely kind and welcomed.
Describe the protocols Juan Alvarez used in your cycles at Fertility Centers of Illinois and their degree of success.
Our first round of IVF we used Follistim, Menopur, and Ganirellix to help us get the most eggs. After a failed first cycle, Dr. Alvarez changed our treatment to help us get more eggs to make it through day 5. Our second round was more successful, we had 2 eggs make it through day 5. We are still currently trying to get pregnant.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Tori)
Dr. Alvarez's nurse Tori is amazing! She is compassionate and kindhearted. I have reached out to her many times with questions and she takes the time to go over every little detail with me. She responds to her emails and phone calls in a timely matter.
Describe your experience with Fertility Centers of Illinois.
FCI has been my second home, I feel like I live there with all the appointments I have had! The staff has always been friendly! The IVF surgery nurses, anesthesiologist, ultrasound techs, and phlebotomist are great. The Chicago office is always busy but I have never waited long to see the doctor or nurse. The nurses call back with the results the same day and are friendly on the phone. Dr. Alvarez is a great doctor!
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Appointments for monitoring are convenient for people who need early morning appointments due to work. You can get an appointment as early as 6:30am and you never wait more than 15 minutes to get in. Most appointments I would be out within 15 to 20 minutes with ultrasound and bloodwork.
9
Doctor
Juan Alvarez
Humanity
Communication
Frequency Seen
Trustworthiness
Explained risks
Adaptability
9
Clinic
Fertility Centers of Illinois
Chicago/River North
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
10
9
Age 32
1 IUI
2 IVF
Unexplained
European
Latinx
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Alvarez was very straight forward with our potential from the start. He listened to every single concern that we had and elaborated well when we asked questions. He didn't dismiss my thoughts and suggestions, ... He actually took things that I said and asked seriously and was willing to work with us and didnt push any treatment over another...Dr. Alvarez was super excited about us trying Invocell for our first attempt before traditional IVF because we were concerned about cost of regular IVF and we were unexplained and fit all of the criteria for Invocell. He was very hopeful and produced exactly the amount of eggs we expected.
The short staffing of their nurses was a definite downfall during my experience, and I hope that they can better staff their [FCI] Tinley Park clinic in the near future!! I am not sure if this is an issue at any other clinic. I had my retrievals and transfers at the River North campus and they were always wonderful!! They called with updates when they said they would, they were friendly, and very helpful. I also loved my ultrasound tech and phlebotomist that I typically worked with at Tinley Park! Kathy in ultrasound and Crystal in the lab (blood draw) were always amazing so early in the morning for all of my monitoring appointments, I actually looked forward to our random conversations!
How was your experience with Juan Alvarez at Fertility Centers of Illinois?
I think that his strengths are everything previously described as why he treated me like a patient and not a number. He was very open and honest, flexible, understanding, compassionate, and helpful! He was interested in my thoughts and suggestions, never condescending, and was very open to trying anything we wanted without being pushy toward one treatment or another
What's one piece of advice would you give a prospective patient of Juan Alvarez at Fertility Centers of Illinois?
Ask questions! Do not be intimidated thinking that you have any "stupid questions", because Dr. Alvarez will NEVER make you feel that way. He is so caring and honest and listened so so well!!
During treatment, were you treated like a number or a human with Juan Alvarez at Fertility Centers of Illinois?
Dr. Alvarez was very straight forward with our potential from the start. He listened to every single concern that we had and elaborated well when we asked questions. He didn't dismiss my thoughts and suggestions, just being a novice (although I am in the medical field, just not a reproductive endocrinologist). He actually took things that I said and asked seriously and was willing to work with us and didnt push any treatment over another.
Describe the protocols Juan Alvarez used in your cycles at Fertility Centers of Illinois and their degree of success.
Dr. Alvarez was super excited about us trying Invocell for our first attempt before traditional IVF because we were concerned about cost of regular IVF and we were unexplained and fit all of the criteria for Invocell. He was very hopeful and produced exactly the amount of eggs we expected. We ended up with only one or two of our 7 eggs even fertilizing inside of the Invocell device and he was very clear that there was obviously an issue with fertilization (something you can't really test for with labs or ultrasound). When we had our chemical pregnancy from our one resulting embryo, he was very straightforward that due to poor fertilization, IVF with ICSI would be our best option. He never pushed us into it, or made us feel as though he was forcing us to choose right away. He gave us the option of taking our own time to decide, but was still honest about the time frame in which we should move forward if we wanted the best results, due to me already being 32 and having these fertilization issues. We took everything he gave us, and we made the decision to move forward with IVF with ICSI a few months later and our results were phenomenal. We had 12 eggs retrieved, and we made one expanded day 5 blastocyst, and six expanded day 6 perfect grade blastocysts. We could not be happier with our results. We are currently pregnant from our first transfer of our day 5 embryo!
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Michelle)
Michelle was typically good at responding to my emails in a timely fashion. I do not think that any of the weaknesses were directly hers so much as the clinic itself. There are only 2 nurses that work at my particular clinic and some days there is only one, or there will be several days where there is only one if one is on vacation. During those times when there is only one nurse, communication would fail. Calls wouldn't be returned or emails would go unanswered. There were several instances in which medications were not ordered correctly, and if I weren't the type of person to triple check everything, I could have been short meds for my cycle, or given the wrong meds.
Describe your experience with Fertility Centers of Illinois.
Dr. Alvarez is great all around! I loved my experience with him and I think he is very knowledgeable and trustworthy! The short staffing of their nurses was a definite downfall during my experience, and I hope that they can better staff their Tinley Park clinic in the near future!! I am not sure if this is an issue at any other clinic. I had my retrievals and transfers at the River North campus and they were always wonderful!! They called with updates when they said they would, they were friendly, and very helpful. I also loved my ultrasound tech and phlebotomist that I typically worked with at Tinley Park! Kathy in ultrasound and Crystal in the lab (blood draw) were always amazing so early in the morning for all of my monitoring appointments, I actually looked forward to our random conversations! They kept me positive and kept my mind off of the current situation and never made it feel like I was at the doctors office. It was a joy to work with them!
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Most of the time it was pretty easy to get in at the times I needed! I would be in and out in 15 minutes on 95% of my appointments. There was ONE appointment throughout two cycles (I cant remember if it was monitoring or follow up beta draws) that I waited over an hour for some reason and no one ever explained to me why I waited that long. But overall,it was a pretty well oiled machine for monitoring!
Describe the costs associated with your care under Juan Alvarez at Fertility Centers of Illinois.
I dont remember a TON of specifics with a breakdown, but Invocell cycle was $6500, my medications were quoted at $3000 I believe. IVF with icsi fresh transfer, was $11,500. Egg freezing for one year was $1200. Medications for full IVF cycle were approximately $5000.
Describe Juan Alvarez's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
I am in the medical field, and I know the risks already to carrying multiples, so an elective single transfer was the only option for me personally anyway. Dr. Alvarez was very clear on the data and the risks and also the protocols set forth by the ASRM, though and I fully agreed with it!
What specific things went wrong at Fertility Centers of Illinois?
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Centers of Illinois.
There were just a few instances of lack of communication due to unreturned emails, or my nurse not double checking her orders or what she was sending to a pharmacy. My IVF meds were ordered incorrectly for both rounds and I found the error.
10
Doctor
Juan Alvarez
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Fertility Centers of Illinois
Tinley Park
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
2021, Successful
10
8
Age 35
1 IUI
Donor Sperm
Endometriosis
Other
Black or African-American
Income $50K - $99K
Only Doc Seen
LGBTQ
Strongly Recommends
Neutral
Successful
Dr. Alvarez is very kind and compassionate, while being professional, frank, and clear in describing everything you need to know to make an informed decision about your fertility journey... He is LGBTQ inclusive since he is a gay man himself and specifically very trans-inclusive which can be a challenge to find. He is also compassionate and non-judgemental of women who are overweight an obese, he doesn't give you the doom and gloom fatphobic approach that some doctors can take.
Fertility Centers of Illinois is a bit of a high volume place, and you can get lost if not very proactive with messaging on the portal and calling to make appointments...you need to be in the driver seat with remembering to make your appointments promptly, requesting refills with enough time to get the meds and not run out, asking questions, setting up surgeries etc. It's not the kind of place where they just seamlessly do all of that for you. You need to take charge, since there are so many patients and so many locations. The River north clinic runs smooth as butter, Buffalo Grove has weird hours and its hard to get in there, Hoffman estates runs REALLY late with appointments, blood draw, ultrasounds,
How was your experience with Juan Alvarez at Fertility Centers of Illinois?
Dr. Alvarez is very kind and compassionate, while being professional, frank, and clear in describing everything you need to know to make an informed decision about your fertility journey. He is obviously a brilliant doctor, his resume and education are absolutely top-notch (My sister is a Yale trained physician, looked at his resume and told me I was in excellent hands). He is LGBTQ inclusive since he is a gay man himself and specifically very trans-inclusive which can be a challenge to find. He is also compassionate and non-judgemental of women who are overweight an obese, he doesn't give you the doom and gloom fatphobic approach that some doctors can take. Where they make you believe that only skinny women can get pregnant. I am overweight and got pregnant on my first IUI. He never shamed me or made me feel bad about myself. He simply asked about my diet and exercise and I explained that I did regular exercise and eat as healthfully as I could. Most doctors don't seem to believe that many plus sized people actually do work out, but he did.
What's one piece of advice would you give a prospective patient of Juan Alvarez at Fertility Centers of Illinois?
He is an amazing doctor and his nursing team is also great. Fertility Centers of Illinois is a bit of a high volume place, and you can get lost if not very proactive with messaging on the portal and calling to make appointments. But other than that Dr. Alvarez is AMAZING and my experience with FCI was great because I knew how to navigate it.
During treatment, were you treated like a number or a human with Juan Alvarez at Fertility Centers of Illinois?
Dr. Alvarez and his entire teams were so sweet, patient with my millions of questions, very responsive, and warm. The first surgery I ever had in my life was to remove uterine polyps and I was TERRIFIED, but Dr. Alvarez, the nurses, everyone was so sweet! Dr. Alvarez was very prompt to respond when I called him after hours--He was paged because of a worrying side effect--that turned out to be my first pregnancy symptom!!
Describe the protocols Juan Alvarez used in your cycles at Fertility Centers of Illinois and their degree of success.
I had endometriosis, a suspected blocked fallopian tube, suspected PCOS, and three large uterine polyps. I also found out I have low thyroid horomone. He had me do an HSG and found out my tubes were both open! Did comprehensive PCOS screening (came back negative or mild), we did laproscopic surgery to remove the polyps and he put me on thyroid meds. Then a month after the surgery, we did a monitored IUI cycle with HCG injectables and Endometrin vaginal inserts. I got pregnant on the first try!!
How competent was Juan Alvarez at LGBTQ care?
Dr. Alvarez is himself a member of the LGBTQ community. My husband who is trans--did not have any interest in carrying a child, but Dr. Alvarez did not make any assumption and asked him if he'd consider it. The way Dr. Alvarez asked was very impressive, he did not use any triggering language and asked in a way that way still very gender confirming. Both my husband and I were sold on working with him after our first meeting.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Rebecca and Christin)
Rebecca and Christin were both SO SWEET! very prompt in responding to messages over the portal, very knowledgeable, very clear communicators.
Describe your experience with Fertility Centers of Illinois.
A bit of a high volume place, so you need to be very proactive about making your appointments, reaching out via the portal promptly with any questions, etc. hard to get appointments unless you are VERY proactive and willing to go to multiple locations (which is actually nice, in a way because I had the privilege of working with Dr. Alvarez even though I live way out in the suburbs.) Just know that at FCI, you need to be in the driver seat with remembering to make your appointments promptly, requesting refills with enough time to get the meds and not run out, asking questions, setting up surgeries etc. It's not the kind of place where they just seamlessly do all of that for you. You need to take charge, since there are so many patients and so many locations. The River north clinic runs smooth as butter, Buffalo Grove has weird hours and its hard to get in there, Hoffman estates runs REALLY late with appointments, blood draw, ultrasounds, etc. So don't go there if pressed for time.
Describe the costs associated with your care under Juan Alvarez at Fertility Centers of Illinois.
Insurance covered almost all of it. I think about 2-3K we paid for. Which is great considering all of the testing, blood work, ultrasounds, the surgery, the monitored IUI and injectables.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
Describe the specific things that went wrong at Fertility Centers of Illinois.
FCI didn't do a great job of outlining in their welcome letter or communicating along the way that donor sperm was to be shipped directly to them. I think members of the LGBTQ community often have sperm shipped to their homes to do at home inseminations, so they shouldn't have assumed everyone would just know to ship a huge container to their office. My husband is trans and I am a woman carrying the baby, many friends of ours got pregnant by shipping sperm to their door. FCI should have made sure to tell us in writing and confirm with us that they wanted us to ship the sperm to them. The day before my first IUI, they called asking where the sperm was. I told them in the canister at home. They were shocked and told me I couldn't do the IUI because the chain of custody was off and the sperm could be damaged. It wasn't, we made sure to keep the container sealed. But their legal team probably didn't want to be liable. Anyway, after some back and forth and a realllll nail bitter the day before my IUI, i told them look no one said anything, the welcome letter said nothing, I looked over paperwork and messages, no one told me a thing. We are going to be out of hundreds of dollars in sperm, shipping, and meds if we don't go through with this cycle. This is not our fault. FCI did end up being very understanding and apologetic and sweet to us. They said they understood it was a lapse in their communication and would take steps to rectify this in their practice going forward. So it all worked out! In that first stressful cycle I got pregnant!!
10
Doctor
Juan Alvarez
Humanity
Communication
Frequency Seen
LGBTQ Care
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Fertility Centers of Illinois
Chicago/River North
Operations
Scheduling
Billing Department
Nursing Staff
LGBTQ Care
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
10
10
Age 36 - 37
3 IVF
Male Factor
Other
Income $100K - $199K
Accountant
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I did two FET’s with Dr. Alvarez. ... I did not feel like jus another “number” with him. He took the time to look over my history and when my first FET resulted in a blighted ovum he was very comforting and has me come into his office. ... Second cycle I was on the same protocol but he made sure to check my progesterone level the day of my transfer and a week later. I was taking oral progesterone and an increased dosage of POI shots as well. ...
Weaknesses: Front desk staff [FCI] isn’t always bad the friendliest. You would think that they would be extra nice considering the patients that they are dealing with. ... Strengths: The doctors and nurses are very compassionate and caring. They are very organized and pretty prompt. I have never had to wait more then 15 minutes .The facility is very clean. Great about calling back.
How was your experience with Juan Alvarez at Fertility Centers of Illinois?
Dr. Juan Alvarez is great. He is very caring and compassionate and you can tell that he loves what he does. He is very thorough and makes sure that you are aware and understand all of the steps involved in the process. He is very positive and upbeat and made me feel super comfortable with both of my transfers. Our first FET resulted in a blighted ovum. I was devastated and in tears. He had me come into his office to explain what exactly a blighted ovum was and assured me that it was nothing that I did. Hearing that made me feel a little better because it’s so hard not to blame yourself. He asked if he could give me a hug and did so. You definitely do not feel like just a “number” when in his care. I highly recommend him.
What's one piece of advice would you give a prospective patient of Juan Alvarez at Fertility Centers of Illinois?
That he is very knowledgeable and has your outcome in his best interest. His goal is to help you achieve your dream of having a family.
During treatment, were you treated like a number or a human with Juan Alvarez at Fertility Centers of Illinois?
Dr. Juan Alvarez was very compassionate and caring. I did not feel like jus another “number” with him. He took the time to look over my history and when my first FET resulted in a blighted ovum he was very comforting and has me come into his office. He made sure that I was aware that it was nothing that I did.
Describe the protocols Juan Alvarez used in your cycles at Fertility Centers of Illinois and their degree of success.
I did two FET’s with Dr. Alvarez. My fresh cycle that resulted with my twins was done under the care of Dr. Hirschfield whom transferred to another location. My first cycle with Dr. Alvarez I was on oral estrace, baby aspirin, POI and medrol and doxycycline a few days before transfer. My lining wasn’t thickening in the beginning so he had me insert the estrace vaginally for a few days which did the trick. My progesterone was also increased once I had a positive pregnancy test because it was low. He also added oral progesterone as well. That cycle ended in a blighted ovum. Second cycle I was on the same protocol but he made sure to check my progesterone level the day of my transfer and a week later. I was taking oral progesterone and an increased dosage of POI shots as well. Everything else was the same.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Michelle )
Michelle was great. She was prompt with calling back and answering any questions that I may have. She was very caring and compassionate and made sure that I understood the process.
Describe your experience with Fertility Centers of Illinois.
Strengths: The doctors and nurses are very compassionate and caring. They are very organized and pretty prompt. I have never had to wait more then 15 minutes .The facility is very clean. Great about calling back. Weaknesses: Front desk staff isn’t always bad the friendliest. You would think that they would be extra nice considering the patients that they are dealing with. Tinley Park facility isn’t open on the weekends so if you are scheduled for a monitoring appointment you have to go to the River North office. Retrieval’s and transfers are done at River North facility as well.
Describe the costs associated with your care under Juan Alvarez at Fertility Centers of Illinois.
Out of Pocket (insurance doesn’t cover fertility treatment) Saline Sonogram $450 FET: $3500 x 2 = $7000 Meds: $150 x 2 = $300 Consultation: $225 Total: $7975
Describe Juan Alvarez's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr. Alvarez would only let me transfer one embryo at a time since we already had twins. He said that we had a higher chance of that happening again and that twin pregnancies pose a higher risk. We were okay with this since we already have our twins.
10
Doctor
Juan Alvarez
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Centers of Illinois
Tinley Park
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
10
10
Age 36
3 IUI
4 IVF
Egg Freezing
2 Embryo Freezing
Poor Egg Quality
Middle Eastern
Income $200K - $499K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
A change in protocol became necessary and my doctor knew immediately what he needed to change in order for me to have a more successful cycle. ... Dr. Alvarez genuinely cared about my treatment. ... I felt safe under his care and knew that my protocols were carefully chosen and individualized for me. ... He was always willing to answer questions and provided me with his full attention during consultations. He would followup post retrievals to ensure that I understood what the next steps in the process would be.
The clinic [Fertility Centers of Illinois] was organized and it was easy to get appointments. The staff was friendly and provided a nice environment. I feel like the billing department was a bit of a mess and it was hard to understand some of the statements. ... I was left to sort through and make corrections going through my insurance. It was my least favorite part of being a patient at FCI. ... My nurse was very actively involved in my treatment plan.
How was your experience with Juan Alvarez at Fertility Centers of Illinois?
Dr. Alvarez genuinely cared about my treatment. He was always willing to answer questions and provided me with his full attention during consultations. He would followup post retrievals to ensure that I understood what the next steps in the process would be. He gave his recommendations and was clear in his explanations without making me feel like I was under pressure. I felt safe under his care and knew that my protocols were carefully chosen and individualized for me.
What's one piece of advice would you give a prospective patient of Juan Alvarez at Fertility Centers of Illinois?
To educate yourself fully and trust the advice of your doctor.
During treatment, were you treated like a number or a human with Juan Alvarez at Fertility Centers of Illinois?
Dr. Alvarez was very proactive in changing my protocols in order to maximize my results. He would personally followup following egg retrievals to discuss my results. I always felt like he was very actively involved and genuinely cared about my treatment.
Describe the protocols Juan Alvarez used in your cycles at Fertility Centers of Illinois and their degree of success.
I used the testosterone and estrogen priming protocol. I needed this to increase the number of mature eggs I was producing. After a failed first cycle, Dr. Alvarez immediately changed my protocol in the hopes of producing more mature eggs. This dramatically changed my outcome in the next egg retrieval. A change in protocol became necessary and my doctor knew immediately what he needed to change in order for me to have a more successful cycle. The end result are four embryos and a current pregnancy.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Shanon Shroeder)
My nurse was very actively involved in my treatment plan. She was very thorough when calling with results and made me feel very comfortable to reach out and ask questions. She was very encouraging and made me feel like there was always hope to continue.
Describe your experience with Fertility Centers of Illinois.
The clinic was organized and it was easy to get appointments. The staff was friendly and provided a nice environment. I feel like the billing department was a bit of a mess and it was hard to understand some of the statements. When I would call I would often have to leave a message and I felt as though my questions weren't being answered. I was left to sort through and make corrections going through my insurance. It was my least favorite part of being a patient at FCI.
Describe the costs associated with your care under Juan Alvarez at Fertility Centers of Illinois.
Insurance covered treatments.
Describe Juan Alvarez's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
My doctor followed the guidelines based on my age and quality of embryo produced and decided an eSET was in the best interest.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call with results
Describe the specific things that went wrong at Fertility Centers of Illinois.
There was one occasion when a nurse from the Rivernorth clinic failed to call with my test results.
10
Doctor
Juan Alvarez
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Centers of Illinois
Tinley Park
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
10
10
Age 39
2 IUI
2 IVF
Unexplained
Latinx
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr.Alvarez was great!! From day one when we met up with him he was very welcoming and easy going.very helpful and caring throughout our journey, which has kept me relaxed and calm. Explained the whole preocess in detail to us as my husband and i were new to all of this. He was very explanatory towards our specific plan of action... .I love my clinic, dr. Alvarez was great every time and the nurses were even better. Following up with great check in assistants
I always looked forward to going in for my appointments [at FCI-Glenview], staff was always welcoming and warming. Felt like family since i would be there every other day. They really do get to know you and know you by name and what doctor you were there to see.... She [the nurse] was exceptionall and would go out of her way to help me, very compassionate... I love my clinic, dr. Alvarez was great every time and the nurses were even better. Following up with great check in assistants
How was your experience with Juan Alvarez at Fertility Centers of Illinois?
Dr.Alvarez was great!! From day one when we met up with him he was very welcoming and easy going.very helpful and caring throughout our journey, which has kept me relaxed and calm. Explained the whole preocess in detail to us as my husband and i were new to all of this. He was very explanatory towards our specific plan of action.
What's one piece of advice would you give a prospective patient of Juan Alvarez at Fertility Centers of Illinois?
Before seeing him or any doctor, make a list of questions/concerns you may have. And ask them ALL
During treatment, were you treated like a number or a human with Juan Alvarez at Fertility Centers of Illinois?
I love my clinic, dr. Alvarez was great every time and the nurses were even better. Following up with great check in assistants
Describe the protocols Juan Alvarez used in your cycles at Fertility Centers of Illinois and their degree of success.
We did 2 iui and neither worked so next plan of action was IVF. We did 2 retrieval’s with one transfer that didn’t stick. Because of my age we are doing more aggressive
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Don’t remember her name )
She was exceptionall and would go out of her way to help me, very compassionate
Describe your experience with Fertility Centers of Illinois.
I always looked forward to going in for my appointments, staff was always welcoming and warming. Felt like family since i would be there every other day. They really do get to know you and know you by name and what doctor you were there to see.
Describe the costs associated with your care under Juan Alvarez at Fertility Centers of Illinois.
Out of pocket i think it was under 3k
Describe Juan Alvarez's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
None
10
Doctor
Juan Alvarez
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Centers of Illinois
Glenview
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2021, Successful
10
10
Age 41
2 IVF
Other
Income $100K - $199K
Teacher
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Alvarez] called and we spoke many times. He was understanding of my questions and tried hard to help me understand my treatment...He was forthcoming with information, positive without being unrealistic and was always thinking about getting the best results considering the options. He truly made a miracle happen...Ask questions if you are unsure. He's always willing to explain...
[Fertility Centers of Illinois is] Clean, pleasant and very prompt service. Well organized. Easy access and wide variety of hours of operation at various locations to meet the needs of the patient. The staff is very friendly and kind. They genuinely care about the patients....[nursing staff was] Kind, friendly and caring...
How was your experience with Juan Alvarez at Fertility Centers of Illinois?
He was amazing. He was forthcoming with information, positive without being unrealistic and was always thinking about getting the best results considering the options. He truly made a miracle happen.
What's one piece of advice would you give a prospective patient of Juan Alvarez at Fertility Centers of Illinois?
Ask questions if you are unsure. He's always willing to explain.
During treatment, were you treated like a number or a human with Juan Alvarez at Fertility Centers of Illinois?
He called and we spoke many times. He was understanding of my questions and tried hard to help me understand my treatment.
Describe your experience with the nursing staff at Fertility Centers of Illinois.
Kind, friendly and caring
Describe your experience with Fertility Centers of Illinois.
Clean, pleasant and very prompt service. Well organized. Easy access and wide variety of hours of operation at various locations to meet the needs of the patient. The staff is very friendly and kind. They genuinely care about the patients.
Describe the costs associated with your care under Juan Alvarez at Fertility Centers of Illinois.
My insurance covered all my treatment
10
Doctor
Juan Alvarez
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Fertility Centers of Illinois
Chicago/River North
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources