How was your experience with Jung Kyo Choe at Cooper Institute for Advanced Reproductive Medicine?
Dr. Jung Choe is kind, sweet, patient, knowledgeable and experienced. She shows a genuine interest, has a wonderful bedside manner. She understands and has told me that her job is to be there for me as her patient. She called me personally to deliver results and has gone out of her way to be available to me. I trust her years of expertise and even moreso her understanding and gentle nature.
What's one piece of advice would you give a prospective patient of Jung Kyo Choe at Cooper Institute for Advanced Reproductive Medicine?
Listen and ask questions, Dr. Choe is a wealth of knowledge and kindness.
During treatment, were you treated like a number or a human with Jung Kyo Choe at Cooper Institute for Advanced Reproductive Medicine?
Dr. Jung Choe took and continues to take a personal interest in my treatment. She is in the office one week a month yet has been sure to be present for my sonohysterography procedures and made sure to be the one to head my laparoscopy. She is kind and takes the time to go over each detail of my treatment. She shows me diagrams and answers each question I have. She lightens the mood and I feel she genuinely cares about me as a person and my reason for seeing her in the first place. I trust her years of expertise would only guide her to give me the best treatement and best advice moving forward even if it means to stop treatment at some point.
Describe the protocols Jung Kyo Choe used in your cycles at Cooper Institute for Advanced Reproductive Medicine and their degree of success.
Dr. Jung Choe requested a full diagnostic workup of me and my husband. She said that we should start with IUI considering the results from the previously performed hysterosalpingogram (HSG) (by a different doctor) and sonohysterogram (performed by a different doctor). After 6 failed attempts it was deemed that my cervix was too acidic and to try a baking soda douche. And, then to perform the hysterosalpingogram and sonohysterogram. She decided during surgery that my fallopian tubes were too diseased to keep and removed them both along with massive scar tissue found from my c-section from my daughter in 2014, and some cysts on my ovaries that she said one was of the largest she has seen. She suggested a few months recovery and then a retrieval and transfer. She was present for the egg retrieval. They retrieved 5 and out of those 5, 3 fertilized. They transferred 3 on cycle day 3. It was not a successful transfer. However, knowing that I am positive for the MTHFR gene and Rh- (A-), she advised my seeing a rheumatologist to help in directing my treatment moving forward with future IVF procedures. I am currently on meds again for another transfer.
Describe your experience with your nurse at Cooper Institute for Advanced Reproductive Medicine. (Assigned nurse: Nurse Jessie and Jackie)
Nurses Jessie and Kathy are very well versed in their craft. They have a wonderful disposition and bedside manner, extremely kind and empathetic when delivering sad news. Nurse Jessie could do with being a little more specific when giving instructions, but otherwise she is fantastic. She certainly answers all questions and is more than helpful in solving the problems that might arise during my treatment.
Describe your experience with Cooper Institute for Advanced Reproductive Medicine.
The administrative front desk staff as a whole could use being a bit more kind, friendly and understanding. They are also not always the most patient. Though when you get them one-on-one they seem to be sweeter. The billing staff is great overall, though not always the most forthcoming with information, you need to ask them specifically for information concerning credits owed to you. The ultrasound technicians sometimes seem a little miserable, but they are genuinely nice women and super understanding of how to make you feel comfortable. The office Phlebotomists are super nice and very efficient. Other than that, the office is clean and the rules posted make sense to make women undergoing fertility treatment feel comfortable.
Describe the costs associated with your care under Jung Kyo Choe at Cooper Institute for Advanced Reproductive Medicine.
I think the costs are extremely reasonable compared to what I know other friends to have paid for the same procedures. I pay out of pocket for IVF, outside of ultrasounds and bloodwork. I can not afford to try IVF more than twice, but had the costs not have been cut in half in the first place I would only have been able to afford to have IVF done once.
Describe Jung Kyo Choe's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Cooper Institute for Advanced Reproductive Medicine.
I left eSET vs. multiple embryo transfer in Dr. Choe's very capable hands.
What specific things went wrong at Cooper Institute for Advanced Reproductive Medicine?
- Failed to call in prescriptions to pharmacy
- Failed to call with results
- Failed to convey critical information
Describe the specific things that went wrong at Cooper Institute for Advanced Reproductive Medicine.
I was diagnosed with ureaplasma and the staff neglected to call and inform my husband and I for over a month. I was told later during a visit and my husband and I were placed antibiotics. We were also told that it only mattered because we were going through IUI and otherwise they do not test for it or treat it. Also, during my IVF treatment, the nurse forgot to call in a full prescription of antibiotics for me during the same day. She did end up calling it in 2 days later and after speaking with her, she was aware that she did not do it and apologized. She knew that I had enough to get me through for the extra day.