Rated 8.9
Strongly recommend: 68%Neutral: 23%Don't recommend: 9%8.9
68% strongly recommend
17 reviews
Humanity
9.1
9.1
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.6
8.6
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
4.6
4.6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Thomas Jefferson
Residency
Christiana Care
Fellowship
Harvard

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Kara Khanh-Ha Nguyen works at

Shady Grove Fertility Pennsylvania
Rated 8.7
Strongly recommend: 66%Neutral: 23%Don't recommend: 11%8.7

At 2 offices

Mechanicsburg
2005 Technology Pkwy
Mechanicsburg, PA 17050
877-916-4244
Lancaster
205 Granite Run Drive
Lancaster, PA 17601
877-916-4244
Explore Clinic

17 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
9
10
Age 34 - 35
1 IVF
Unexplained
Prefer not to answer
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Successful
Dr. Nguyen is very compassionate, soft spoken and kind. She seems to genuinely care about her patients. She will answer any questions you have and re-answer in another way if you do not understand. As she is a doctor, she has to be precautions and weigh the risk of certain things, which can be frustrating if you do not agree with the course of action...
The monitoring appointments were from 7 AM to 9:15 AM. I found that if you call with enough days notice you could get the exact slot that you needed to fit your schedule...Altogether we spent approximately $30,000...Shadygrove has an amazing Group of team members. They are all skilled in their specific areas and are very knowledgeable. The doctors and nurses are very good at walking you through each procedure and protocol, step-by-step.
How was your experience with Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
Dr. Nguyen is very compassionate, soft spoken and kind. She seems to genuinely care about her patients. She will answer any questions you have and re-answer in another way if you do not understand. As she is a doctor, she has to be precautions and weigh the risk of certain things, which can be frustrating if you do not agree with the course of action. Overall Dr. Nguyen is a lovely and intelligent doctor who treats you with respect.
What's one piece of advice would you give a prospective patient of Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
Advocate for yourself. Some times your gut feeling and your wants outweigh “studies.”
During treatment, were you treated like a number or a human with Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
Everyone at Shady Grove in Mechanicsburg treated me like I was one of them. We were on first name basis after several visits. I would walk in the door and they would greet me by my name, “Hi, Megan. I’ll get you checked in.” I felt like I was at home in a way.
Describe the protocols Kara Khanh-Ha Nguyen used in your cycles at Shady Grove Fertility Pennsylvania and their degree of success.
The first 5 months we used Clomid and letrozole to help aid in pregnancy, which was not successful. I did also use estrace tablets both vaginally and by mouth I decided to skip IUI and move straight to IVF. We continued with the treatment plan to retrieve my eggs. I then did estradiol injections every 3 days. After the first transfer they added progesterone injections daily. I’m still currently using both
Describe your experience with your nurse at Shady Grove Fertility Pennsylvania. (Assigned nurse: Lauryn Howe)
I felt my nurse was by far the best communicator. She was really wonderful and prompt with responding to emails. Lauryn was caring and kind. She was always on top of her game. Hands down the best experience I had at Shady Grove was working with Lauryn!! The nursing staff, to include the front desk staff, the phlebotomist, and the ultrasound technicians, were all fantastic! I truly enjoyed seeing them all at each visit. I compare my Shady Grove staff members in Mechanicsburg to the staff at Chick-fil-A. They are always kind and so helpful!
Describe your experience with Shady Grove Fertility Pennsylvania.
Shadygrove has an amazing Group of team members. They are all skilled in their specific areas and are very knowledgeable. The doctors and nurses are very good at walking you through each procedure and protocol, step-by-step.
Describe your experience with your monitoring appointments at Shady Grove Fertility Pennsylvania.
The monitoring appointments were from 7 AM to 9:15 AM. I found that if you call with enough days notice you could get the exact slot that you needed to fit your schedule. The ultrasound technicians were fantastic. I cannot say enough good things about Mindy and Juliana. They were absolutely fantastic, professional, and caring.
Describe the costs associated with your care under Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania.
Altogether we spent approximately $30,000
9
Doctor
Kara Khanh-Ha Nguyen
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility Pennsylvania
Mechanicsburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2021, Successful
8
8
Age 27
IVF
PCOS
East Asian
Professor
Neutral
Neutral
Successful
During the treatment, she [Dr. Nguyen] is the brain behind every step. There are clear instructions for us at every stage. More importantly, she educates us on the reason why we are doing it This helps us to go through many injections and pills. The whole process is very efficient. She did not let us waste any time. The retrietval to transfer processes are well-timed and well planned....
The whole IVF process at Shady Grove Fertility Center is very efficient. I am instructed to do everything clearly, and I am well informed about the reason for doing so. However, all communication is through the patient portal. I have limited interaction with my doctor and nurses in person...Shady Grove Fertility clinic provides expert, professional, efficient, and result-driven medical services to couples who dream about having their own babies...
How was your experience with Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
We like Dr. Nguyen because we got pregnant! In the first meeting, she lays out the pros and cons of IVF. She informs us of sufficient information about IVF, which helps us to decide to embark on this journey. During the treatment, she is the brain behind every step. There are clear instructions for us at every stage. More importantly, she educates us on the reason why we are doing it This helps us to go through many injections and pills. The whole process is very efficient. She did not let us waste any time. The retrietval to transfer processes are well-timed and well planned. We get a positive pregnancy result even earlier than we expected. In summary, if you choose to have Dr. Nguyen as your fertility doctor, you are in good hands. The drawback is that the whole process lacks human interaction, which may be due to COVID-19. Thus, if you plan to have IVF treatment in Shady grove fertility center, you need to prepare yourself to learn how to communicate mainly through the patient portals and messaging system. With that being said, the result is the most important. We feel that Shady Grove fertility and Dr. Nguyen offers efficient, professional, expert, and result-driven medical services to a couple that dreams of having a baby of their own.
What's one piece of advice would you give a prospective patient of Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
If you plan to have IVF treatment in Shady grove fertility center, you need to prepare yourself to learn how to communicate mainly through the patient portals and messaging system. Also, you need to follow the doctor's instructions closely no matter how hard it is.
During treatment, were you treated like a number or a human with Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
The whole IVF process at Shady Grove Fertility Center is very efficient. I am instructed to do everything clearly, and I am well informed about the reason for doing so. However, all communication is through the patient portal. I have limited interaction with my doctor and nurses in person. This may be due to COVID-19. Thus, it could be not a typical situation that future patients will experience. In general, all my questions and appointment requests are efficiently handled by messaging the nurse and the doctor. The final result is good.
Describe the protocols Kara Khanh-Ha Nguyen used in your cycles at Shady Grove Fertility Pennsylvania and their degree of success.
She gave me birth control pills to regulate the period. Then she gives Gonal Rff pens to grow multiple eggs at the same time. Then I have a trigger shot before the egg retrieval. After egg retrieval, we have embryo testing to eliminate unviable embryos. Then she froze the embryos. Meanwhile, I am getting shots for preparing the uterus linings. Once it was ready, we had embryo transfer, which results in a positive pregnancy.
Describe your experience with your nurse at Shady Grove Fertility Pennsylvania. (Assigned nurse: Darien)
I am very impressed by Mindy who is my ultrasound technician. She shows so much patience and compassion to me when I had an episode of subchorionic hemorrhage bleeding after being pregnant. I was terrified and sad. She is a really good technician who can quickly locate the baby and ovaries. When I met her in the clinic, she immediately confirmed the viability of the baby and heartbeat. Also, she reassured me that it was normal and no need to be over-stressed. She also kindly allowed me to schedule a couple of follow-up ultrasounds that tracked the growth of the baby. She always patiently explain to me the meaning of each measurement on the screen and offered me some advice on how to pick a prenatal team. We deeply appreciate her help throughout the whole process.
Describe your experience with Shady Grove Fertility Pennsylvania.
Shady Grove Fertility clinic provides expert, professional, efficient, and result-driven medical services to couples who dream about having their own babies. The weakness is that the whole process lacks human interaction. All communication is handled through the patient portal. There is very limited doctor-patient consultation and face-to-face time.
Describe the costs associated with your care under Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania.
About $27500 without medication, which is about $5000.
Describe Kara Khanh-Ha Nguyen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Pennsylvania.
I agree with single embryo transfer. It is good for both mother and baby.
8
Doctor
Kara Khanh-Ha Nguyen
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility Pennsylvania
Mechanicsburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
7
8
Age 33 - 34
2 Fertility Medications
PCOS
Unexplained
Black or African-American
Income $0 - $49K
Neutral
Neutral
Unsuccessful
Dr. Nguyen is very kind. She was able to remain calm and kind during tough conversations. I want to highlight that I truly believe she cares for my husband and I along with her other patients...I believe my chart may have been misinterpreted and I was misinformed. I know she sees many patients, I know feel like she did not “see me” as much as I thought she did...Many many questions and if you feel something is not right, voice that. We may not be doctors, but we are our biggest advocates.
All of the nursing staff [at SGF of Philadelphia] were so compassionate, kind and thorough! I cannot imagine going through the phases of joy, hope and then discouragement each day with patients in regard to infertility...This journey is difficult all on its own, having the staff starting at the front desk all the way to the doctors showing kindness and compassion is so encouraging.
How was your experience with Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
Dr. Nguyen is very kind. She was able to remain calm and kind during tough conversations. I want to highlight that I truly believe she cares for my husband and I along with her other patients. However, I just learned after a year after my persistent question asking that I am diagnosed with PCOS. For the last year, I was told I was diagnosed with “Unexplained infertility.” I can recall our last conversation before the most recent where I was, “fed up” and discouraged that “nothing was wrong” but I was still unable to conceive and maintain a pregnancy. Our doctor told me, “rest assured just because you are diagnosed with Unexplained infertility does not mean nothing is wrong. Something is wrong, we just do not know what.” She continued to say that IVF would be our best bet since we do not know if fertilization is occurring. This was hard to swallow, but I accepted it. Until I did not. I asked my nurses many questions after researching. I am not a doctor, but I knew in my heart there had to be something. It may have been hope, but it was indeed something! After engaging in a telehealth follow up visit, for all of my questions. I was informed I met two of the major criteria for PCOS. I was told that through all the information this is something I may have missed her talking about. It is not. This journey is many things, and yes traumatic being one of the synonyms to describe it, however, for the last year I’ve researched and researched Unexplained infertility. I would have 150 percent remembered if I was diagnosed with PCOS from the beginning. In saying all of this, our doctor is very kind, I believe my chart may have been misinterpreted and I was misinformed. I know she sees many patients, I know feel like she did not “see me” as much as I thought she did. Nonetheless, it does not take away from the fact we are happy to know “a reason” now, and we will continue to go to her for treatment. Because despite how I feel, I feel “warm” when talking to her. I believe she truly does care, and it may have just been a mistake (a big one), but I believe in grace. I appreciate her as a clinician nonetheless.
What's one piece of advice would you give a prospective patient of Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
Ask questions! Many many questions and if you feel something is not right, voice that. We may not be doctors, but we are our biggest advocates.
During treatment, were you treated like a number or a human with Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
During my initial visits and beginning of treatment, I felt a sense of calm, that I knew I was at the right place with the right doctor. More recently, I have felt that I was not heard as much and perhaps overlooked.
Describe the protocols Kara Khanh-Ha Nguyen used in your cycles at Shady Grove Fertility Pennsylvania and their degree of success.
In the beginning of our fertility journey, I was diagnosed with “Unexplained Infertility.” Our doctor informed us that, “I just needed a boost.” This is why I began clomid and then Letrozole each for one cycle. This would help to know if I was developing follicles (I was) and how many. It would also help me ovulate, to give me that boost. I have had two cycles, and two negative pregnancy tests. She then informed us that IUI would be unsuccessful as it would produce only an 8% success rate and suggested IVF. Fast forward to being diagnosed with PCOS...she now believes timed cycles or IUI would be successful.
Describe your experience with your nurse at Shady Grove Fertility Pennsylvania. (Assigned nurse: Amy Cicero)
Amy was our primary nursing staff, and now we have Sarah as Amy was promoted. All of the nursing staff were so compassionate, kind and thorough! I cannot imagine going through the phases of joy, hope and then discouragement each day with patients in regard to infertility. They are indeed angels.
Describe your experience with Shady Grove Fertility Pennsylvania.
I highly recommend Shady Grove fertility, despite the recent occurrence of my diagnosis change. This journey is difficult all on its own, having the staff starting at the front desk all the way to the doctors showing kindness and compassion is so encouraging.
Describe the costs associated with your care under Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania.
At the time of service, I had Aetna insurance which I utilized for monitoring, ultrasounds medications (with the exception of the trigger shot), and follow up visit for pregnancy test. I only had to pay a co-pay. IUI and IVF will not be covered. I have also lost my job as a school based therapist due to Covid-19 and will lose my health benefits on April 30th.
Describe Kara Khanh-Ha Nguyen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Pennsylvania.
N/A. We have not gotten to this level of care.
What specific things went wrong at Shady Grove Fertility Pennsylvania?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility Pennsylvania.
Our doctor diagnosed me with “Unexplained Infertility” a year ago, but through constant questions I asked, and a follow up visit, I was informed I have PCOS. This was never relayed to me.
7
Doctor
Kara Khanh-Ha Nguyen
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility Pennsylvania
Lancaster
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
10
10
Age 34 - 35
1 IUI
Diminished Ovarian Reserve
European
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Nguyen called me after I informed her office of my miscarriage to check in and see how I was doing. She broached the subject of next steps only after she was certain I was alright—she even sent me information for counselors who could help me...She fully explained all initial diagnostic procedures and made sure I understood what they were and why they were needed...Dr. Nguyen is very knowledgeable and patient and caring and is happy to answer any questions and address any concerns.
Every single person I’ve interacted with at SGF [Shady Grove Fertility of Philadelphia] has been so kind...The ladies at the desk know me by name and can answer any questions I have when I call. The office itself is brand new (the Camp Hill location moved to Mechanicsburg in 2018/2019) and is very nice. The whole atmosphere is so calming when you’re there...
How was your experience with Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
From the very first time I met her, Dr. Nguyen made me feel like I could conquer the world. She fully explained all initial diagnostic procedures and made sure I understood what they were and why they were needed. When I told her my biggest fear was doing all the tests and having it come back as unexplained infertility, she said “it might, and if it does, we can treat that too.” I felt so confident after that initial meeting. Unfortunately my results came back as low AMH/high FSH and she had to explain that the chances of my getting pregnant on my own and even using my own eggs for IVF were not good and that we should think about how we’d like to move forward. By some miracle I ended up getting pregnant shortly after that—however, that pregnancy ended in a miscarriage at 9-1/2 weeks. Dr. Nguyen called me after I informed her office of my miscarriage to check in and see how I was doing. She broached the subject of next steps only after she was certain I was alright—she even sent me information for counselors who could help me through such an emotional time. At our next meeting, she explained again that my chances of getting pregnant on my own or an IVF cycle with my own eggs was not likely given my hormone levels however, since I was fortunate enough to have infertility coverage through my insurance at my job, she was willing to try. She told us, “I want to give you the best shot at having a baby, but I also want to be mindful of the insurance coverage you have and the financial strain of these procedures.” I’ve never once had a doctor who was concerned about a patient’s financing! We tried one cycle of IVF which had to be adjusted to an IUI cycle due to my ovaries not responding to the meds. That cycle, unfortunately, ended with a negative pregnancy test. Our next step is IVF with donor eggs—which will not be covered by my insurance.
What's one piece of advice would you give a prospective patient of Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
I think the advice I would give to anyone is to ask as many questions as you can think of! Dr. Nguyen is very knowledgeable and patient and caring and is happy to answer any questions and address any concerns.
During treatment, were you treated like a number or a human with Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
Dr. Nguyen is a very compassionate doctor. Each time I’ve seen her or spoke with her she starts the conversations wanting to know how I’m doing and what my expectations are. She has never once pressured me to do something I am not on board with; in fact, she has stated multiple times, “I’m here for whatever you want to do. You tell me what path you want to take and I will help you along that path.” Even when my odds of success with IVF using my own eggs, she let me try so that I wouldn’t have to live with the feelings of “what if.”
Describe the protocols Kara Khanh-Ha Nguyen used in your cycles at Shady Grove Fertility Pennsylvania and their degree of success.
I was on Lupron for about 7 days and then was on menopur and gonal-f with an HCG trigger shot. With my hormone levels, my body did not react as other people’s would have and I only had one mature follicle by the time retrieval would have occurred. Because of this, I was switched to an IUI cycle as Dr. Nguyen did not think it was prudent to do retrieval for only one egg—which I agreed. The main reason she let me even go through with it was because my insurance was covering the bulk of the process and I didn’t want to not try it and then always wonder if it would have worked.
Describe your experience with your nurse at Shady Grove Fertility Pennsylvania.
I started off with a nurse named Amy. She was very responsive to my messages and either had the answer when responding or told me she would find out and get back to me (which she did). Amy left that office and I was assigned Kristen. Like Amy, Kristen was quick to respond to any of my messages and thoughtful with her answers.
Describe your experience with Shady Grove Fertility Pennsylvania.
Every single person I’ve interacted with at SGF has been so kind. One thing that really struck my on my first meeting was a basket of cutout paper hearts and there were messages on them like “we are here for you” and “you’ve got this!” and I thought that was just going the extra step to show they care about their patients. The ladies at the desk know me by name and can answer any questions I have when I call. The office itself is brand new (the Camp Hill location moved to Mechanicsburg in 2018/2019) and is very nice. The whole atmosphere is so calming when you’re there.
Describe the costs associated with your care under Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania.
My insurance thankfully covered a lot of the costs or partially covered. The meds were very expensive (I think $7k if I ordered through one of the pharmacies they recommended) so I ordered from overseas and it cost half that amount (but not covered by insurance).
Describe Kara Khanh-Ha Nguyen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Pennsylvania.
No comment applicable for me currently, but she is in favor of single embryo transfer.
10
Doctor
Kara Khanh-Ha Nguyen
Humanity
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility Pennsylvania
Philadelphia
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
6
6
Age 35
3 Fertility Medications
Unexplained
European
Professor
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
Dr. Nguyen made sure to answer all the questions that I had and helped give me a realistic picture of the next steps we need to take. I felt that she was straightforward while being somewhat sensitive to my feelings. ... I did feel that she pushed IVF over IUI or timed cycles without having all the diagnostic information. ... she was flexible with working with my limited insurance and allowed me to move some testing back until I felt comfortable.
I also like that you have a dedicated nurse and financial counselor that you can always reach out to for help. The negatives are that the it's [Shady Grove Fertility] so big that its run like a machine so you get less personalized treatment. I also think there are issues with how effective the front desk/records/phlebotomy staff are. Took two weeks for my records to get into my file even though I called to confirm that they made it there twice!
How was your experience with Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
I have not had any additional experience with Dr. Nguyen yet except for diagnostic testing but she was flexible with working with my limited insurance and allowed me to move some testing back until I felt comfortable. I did feel that she pushed IVF over IUI or timed cycles without having all the diagnostic information.
What's one piece of advice would you give a prospective patient of Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
Make sure to do your own research and have an idea of what type of treatment plan works for you. Shady grove is a huge machine like clinic so they have pre-prescribed plans the doctors follow. Don't be afraid to ask for what you need.
During treatment, were you treated like a number or a human with Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
The office is pleasant and everyone is welcoming. Dr. Nguyen made sure to answer all the questions that I had and helped give me a realistic picture of the next steps we need to take. I felt that she was straightforward while being somewhat sensitive to my feelings.
Describe the protocols Kara Khanh-Ha Nguyen used in your cycles at Shady Grove Fertility Pennsylvania and their degree of success.
So far I've only had diagnostic testing with Dr. Nguyen but she seems very efficient.
Describe your experience with your nurse at Shady Grove Fertility Pennsylvania. (Assigned nurse: Amy Cicero)
Amy was always a call or email away and would get back to me right away within the same day. They are slow to update/find test results and records but I think that falls more on the receptionists than Amy.
Describe your experience with Shady Grove Fertility Pennsylvania.
Strengths are that there are lots of locations and doctors and they have lots of success getting people pregnant. I also like that you have a dedicated nurse and financial counselor that you can always reach out to for help. The negatives are that the it's so big that its run like a machine so you get less personalized treatment. I also think there are issues with how effective the front desk/records/phlebotomy staff are. Took two weeks for my records to get into my file even though I called to confirm that they made it there twice!
Describe the costs associated with your care under Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania.
The planned cycle for IUI was quoted at $2400 out of pocket without insurance which we will be completing next month. We paid $300 for a genetic screen, $400 for husband's initial bloodwork (but without insurance) and $800 for an HSG (with insurance and performed at shady grove)
Describe Kara Khanh-Ha Nguyen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Pennsylvania.
No applicable to my treatment.
What specific things went wrong at Shady Grove Fertility Pennsylvania?
  • Lost paperwork
  • Lost appointments
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility Pennsylvania.
Lost paperwork and records. Took a lot of time to be updated with results, especially if they came from an outside lab.
6
Doctor
Kara Khanh-Ha Nguyen
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Shady Grove Fertility Pennsylvania
Lancaster
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
10
10
Age 37 - 38
4 IUI
Unexplained
Other
Income $50K - $99K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
I actually only had one cycle with Dr. Nguyen. She upped the dosage of clomid and put me immediately on progesterone after my iui. I became pregnant with that iui... I loved that Dr. Nguyen said it cannot hurt to take the progesterone - we won’t waste that week following your Iui. It could have been the missing link to those three failed iuis with the previous practice!...took a more aggressive approach and I actually did get pregnant with my first iui cycle!! Unfortunately, I lost my precious little one at 12 weeks. I am about to start up treatment again and had a second consultation with Dr. Nguyen. She was very supportive. I’m hopeful, but it looks like maybe IVF makes the most sense for us... unfortunately we cannot afford it... so we will probably try Iui again! I have been very pleased with everyone at Shady Grove.
I have no complaints at all [about Shady Grove Fertility of Philadelphia]. The clinic is nice and clean. There are lots of locations. The portal was very helpful to keep track of appointments and to email your team with questions. It has all been a very pleasant experience...I have been very pleased with everyone at Shady Grove...She [nurse] was on the ball with everything and took the time to talk to me and answer my questions always. She would always call me back if she missed my call. She just really made things easier. Sadly, Morgan is going to a new practice so I will have a new nurse when I begin treatment again.
How was your experience with Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
Dr. Nguyen explained everything in a way to help me understand a little better and she took plenty of time to answer my questions. Also, after I lost my pregnancy, Dr. Nguyen called me to check on me which I appreciated so much. She let me know they were here for me when I was ready to start up again. I was having a tough time with my schedule (when I decided to go for my second consultation) and Dr. Nguyen actually agreed to have my second consultation over the phone. I just really think the world of her ... actully all of the doctors that I’ve met at Shady Grove were great!
During treatment, were you treated like a number or a human with Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
Dr. Nguyen has been so incredibly sweet and helpful during this stressful time. I went to a different practice originally and was pretty unhappy. I took a little break and decided to go for a consultation at Shady Grove. Dr. Nguyen took a more aggressive approach and I actually did get pregnant with my first iui cycle!! Unfortunately, I lost my precious little one at 12 weeks. I am about to start up treatment again and had a second consultation with Dr. Nguyen. She was very supportive. I’m hopeful, but it looks like maybe IVF makes the most sense for us... unfortunately we cannot afford it... so we will probably try Iui again! I have been very pleased with everyone at Shady Grove.
Describe the protocols Kara Khanh-Ha Nguyen used in your cycles at Shady Grove Fertility Pennsylvania and their degree of success.
I actually only had one cycle with Dr. Nguyen. She upped the dosage of clomid and put me immediately on progesterone after my iui. I became pregnant with that iui.
Describe your experience with your nurse at Shady Grove Fertility Pennsylvania. (Assigned nurse: Morgan)
Morgan was so awesome!!!! She was on the ball with everything and took the time to talk to me and answer my questions always. She would always call me back if she missed my call. She just really made things easier. Sadly, Morgan is going to a new practice so I will have a new nurse when I begin treatment again.
Describe your experience with Shady Grove Fertility Pennsylvania.
I have no complaints at all. The clinic is nice and clean. There are lots of locations. The portal was very helpful to keep track of appointments and to email your team with questions. It has all been a very pleasant experience.
Describe the costs associated with your care under Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania.
I was lucky in that my insurance covered the iui. I just To fulfill my co pays until I reached my out of pocket max. Ivf, however, is not covered and I am waiting to hear from someone from finance to go over prices. One positive thing is the ivf, I believe, is guaranteed and if you do not conceive, I believe you are reimbursed. I need to fully confirm that but that is what I heard on the radio advertisement for sgf.
Describe Kara Khanh-Ha Nguyen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Pennsylvania.
I just loved that Dr. Nguyen didn’t waste any time and she took all precautions for me. The previous practice I went to tested my blood the week following iui to decide whether or not I would need progesterone ... my levels were good after my first iui so they never put me on progesterone and never tested me again. I loved that Dr. Nguyen said it cannot hurt to take the progesterone - we won’t waste that week following your Iui. It could have been the missing link to those three failed iuis with the previous practice!
10
Doctor
Kara Khanh-Ha Nguyen
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility Pennsylvania
Mechanicsburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
10
9
Age 30
1 IUI
1 IVF
Diminished Ovarian Reserve
Male Factor
European
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Successful
Dr. Kara Nguyen is super nice and has such a sweet personality. She took time to make sure we understood our diagnosis and upcoming procedure. She was very compassionate and caring throughout the whole process.... When we went for our initial consultation she took a lot of time to explain my low amh results...My doctor strongly encouraged only transferring 1 embryo. We didn't even really have the option of transferring multiple.
One thing I didn't like was that all the financial counselors are located in their [Shady Grove] Rockville, MD office. It would have been nice to talk to someone in person which used to be the case. Also, the financial counselors seemed overwhelmed and were often slow in getting back to you....The nursing staff was great! Tracey always had a protocol and schedule for me which was very helpful and easy to follow. She would also call each day of my monitoring appointments and explain results and what to do next.
How was your experience with Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
Dr. Kara Nguyen is a very caring and compassionate Dr. When we went for our initial consultation she took a lot of time to explain my low amh results. I told her I wanted to be pregnant before the end of summer (consultation was in April) and she said we can do that. I still felt skeptical and scared to get my hopes up after almost 4 years of infertility but she delivered on that (got my positive pregnancy test in August). Also when my fresh transfer got cancelled and changed to a freeze all because of my progesterone level before my retrieval, I cried and she called me to make sure I understood why and make sure I was okay. Also, when she called to tell me I was pregnant, I could tell she was genuinely happy and excited for me.
What's one piece of advice would you give a prospective patient of Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
Don't be afraid to go and do a consultation. I know a IVF sounds really scary but Dr. Kara Nguyen will explain everything and have a plan for you. Don't be afraid to ask questions!
During treatment, were you treated like a number or a human with Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
Dr. Kara Nguyen is super nice and has such a sweet personality. She took time to make sure we understood our diagnosis and upcoming procedure. She was very compassionate and caring throughout the whole process.
Describe the protocols Kara Khanh-Ha Nguyen used in your cycles at Shady Grove Fertility Pennsylvania and their degree of success.
We first tried 1 IUI because my insurance covered it. We were skeptical it would work due to my husband's low count and wondered if it was worth trying but also nervous about going straight to IVF. Dr. Kara Nguyen said it wouldn't hurt to try one IUI and the ultrasounds and bloodwork from that would be helpful in planning the IVF so it wouldn't be a complete waste if it didn't work. IUI cycle we did 100 mg Clomid on cycle days 3-7 and were supposed to do the trigger shot of Ovidrel on day 10 but that got pushed back until day 13 because of follicle size. Received negative pregnancy test after IUI. Started IVF on next cycle. Birth control pills for 15 days, Lupron (2.8cc) and birth control pills for 3 days, Lupron for 9 days, Follistim 300iU and Menopur 75iU for 14 days then Trigger shot and Egg Retrieval. My Follistim and Menopur ended up getting adjusted and my egg retrieval was pushed back because my follicles were growing slower and they wanted to have as many mature as possible. Also my progesterone got too high during the end of my stims so my cycle was switched to a freeze all and then an FET for the best chance of implantation.
Describe your experience with your nurse at Shady Grove Fertility Pennsylvania. (Assigned nurse: Tracey)
The nursing staff was great! Tracey always had a protocol and schedule for me which was very helpful and easy to follow. She would also call each day of my monitoring appointments and explain results and what to do next.
Describe your experience with Shady Grove Fertility Pennsylvania.
The new facility Shady Grove moved into in Mechanicsburg, PA is really nice. One thing I didn't like was that all the financial counselors are located in their Rockville, MD office. It would have been nice to talk to someone in person which used to be the case. Also, the financial counselors seemed overwhelmed and were often slow in getting back to you. One thing that I liked was their Shared Help program which gives a discount on ivf treatment based on income. Also, they have a shared risk program where you can do up to 6 ivf cycles including FET's and cryopreservation for 1 price and if you don't take home a baby from the hospital you get your money back.
Describe the costs associated with your care under Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania.
IUI was covered by my insurance but cost about $180. IVF shared risk (up to 6 cycles including cryopreservation and FET's) after income discount was $16,500. IVF medications were about $4,600.
Describe Kara Khanh-Ha Nguyen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Pennsylvania.
My doctor strongly encouraged only transferring 1 embryo. We didn't even really have the option of transferring multiple. I think it depends on your diagnosis, but the explanation I was given was that transferring multiple didn't really increase the chance of implantation but it did increase the risk of multiples which would be a high risk pregnancy.
10
Doctor
Kara Khanh-Ha Nguyen
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
9
Clinic
Shady Grove Fertility Pennsylvania
Mechanicsburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unknown Success
10
10
Age 38 - 39
2 IUI
IVF
Poor Egg Quality
Unexplained
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
We have been through a lot of ups and downs in Dr. Nguyen's care. On the compassion scale she gets a 10 out of 10 every time. I have needed to seek outside resources to better explain protocols at times, but she does a great job of explaining the basics and nurse consults have always filled in the gaps. She is not one to push for excessive testing when not called for, but does listen and supports patients needs. She is a very scrupulous and skilled provider...
[RMA of Phila - Mechburg] Strengths- small, well managed, concerned about the level of patient care and taking steps to improve patient education over the year and a half I have been there. Weaknesses- have to travel for Egg retrieval and Embryo transfer procedures (although not exceedingly far, but turnpike closed for first Embryo transfer and had to fill my bladder twice! 120oz's over the course of 2hrs!). Sometimes miscommunications happen in the Pinnaclehealth system when testing needs to be done on weekends at Harrisburg hospital, or at outpatient testing clinic in the Fredrickson building during weekday monitoring. Communications seems to have also improved since I first started with Dr. Nguyen, and was not really the fault of RMA...
How was your experience with Kara Khanh-Ha Nguyen at RMA of Philadelphia?
We have been through a lot of ups and downs in Dr. Nguyen's care. On the compassion scale she gets a 10 out of 10 every time. I have needed to seek outside resources to better explain protocols at times, but she does a great job of explaining the basics and nurse consults have always filled in the gaps. She is not one to push for excessive testing when not called for, but does listen and supports patients needs. She is a very scrupulous and skilled provider.
What's one piece of advice would you give a prospective patient of Kara Khanh-Ha Nguyen at RMA of Philadelphia?
Don't hesitate to ask questions. They will get answered one way or another in her office. You're in good hands so relax:)
During treatment, were you treated like a number or a human with Kara Khanh-Ha Nguyen at RMA of Philadelphia?
My "chemical pregnancy" during IUI was actually presumed ectopic and my "miscarriage" from a PGS IVF fresh cycle was unfortunately a termination for medical reason at 21weeks. We received a non-compatible with life fetal diagnosis at our 19 week anatomy scan. I wasn't sure how best to mark this loss on the survey.... My daughter could have survived to full term, but had a prognosis of living for only a few minutes to days at most after birth. Even though I was no longer in Dr. Nguyen's care at the time in my pregnancy, she called me the day after diagnosis as soon as she was informed by Maternal Fetal medicine. My regular OB has not demonstrated the same level of compassion and care that Dr. Nguyen has consistently given me and my husband as we have struggled with infertility and pregnancy loss. It is a small office. Dr. Nguyen is efficient, but always makes sure if she does not have the time to answer your questions at a monitoring appointment, a nurse will follow up before you leave. She has gone out of her way to schedule consults for us when needed and they have always been within a week of our initial request. She and her staff are a big reason my husband and I felt comfortable continuing with FET cycles after the devastating loss of our daughter and why we have not given up on having a biological child altogether.
Describe the protocols Kara Khanh-Ha Nguyen used in your cycles at RMA of Philadelphia and their degree of success.
Monitoring hours - 7am to 9am, M-Fri STAT blood drawn at onsite clinic, transitioning toward in office blood draws. (I'm a tough blood draw so very happy to go to seasoned phlebotomists;) Weekend monitoring done at Harrisburg Hospital and only time you will have an ultrasound performed by non-RMA staff (between 7am-9:30am) Bloodwork results and medication adjustments provided same day by nursing staff (usually between 2:30 to 3:30). Dr Nguyen will generally call with initial Beta results or if complications occur. IUI 1 & 2- Day 3 baseline u/s & E2, LH & Prog. bloodwork, clomid (can't remember when started, probably Day 2 or 3). Monitoring Day 9 (or perhaps earlier) thru LH surge, Ovidrel trigger night before IUI. Semen sample taken to office 45 minutes prior to IUI procedure for processing. Private room available for men if traveling a distance for procedure. Done during monitoring hours in a relaxing room. Beta hCG, E2 and Progesterone levels tested 9DPO. If positive, Beta and hormone levels taken every two to three day at least twice more. If normal- U/S follow up week 5 or 6 through 9 when referred back to OB. If abnormal- options for termination discussed or consulted through miscarriage. If negative, IUI 2 Beta was positive, but slow rising and indicative of possible ectopic implantation. In addition to Beta monitoring, had a diagnostic transvaginal u/s at 6 weeks, however Beta levels were too low to confirm place of implantation, tubes appeared normal. Pregnancy was terminated with Methotrexate injection and Beta was followed to 0. Liver panel and CBC was monitored prior to and after in office injection by nurse. IVF- estrogen primer protocol for low responders selected due to maternal age and unexplained infertility history (just turned 38 that month). Counseled to have PGS testing also due to age and hx-- Select CCS (Comprehensive Chromosome Screening). Monitored cycle prior to Stims to start estrace a week or two before Day 1. Day 2 AM u/s & bloodwork (E2/LH/Prog./FSH?)/PM first dose Gonal f & low dose hCG subcutaneous injections. Monitoring continued every other day to daily with medication adjustments, cetrotide added sometime around day 7-9 to suppress ovulation, hCG injection trigger 2 nights prior to retrieval with bloodwork monitoring the following AM to confirm it was administered properly. Egg Retrieval and Embryo transfer procedures are preformed at the King of Prussia surgical center NE of Philadelphia (1.5 hr from Harrisburg). ER scheduled generally before 9 am. Given a report of egg count post procedure after anesthesia recovery. Restart estrace (vaginally), start steriod, antibiotic, and crinone (progesterone vaginal gel). Fresh embryo transfer scheduled for same time as ER on Day6 (if embryos make it to blastocyst stage by Day 5 and test euploid). Given report by embryology Day1, Day3 and Day5. Reports- 21 eggs retrieved, 17 fertilized normally by Day1, 10 Day3 with normal cleavage, 3 Day5 blastocyst tested- 1 euploid, 2 Day6 blastocyst tested, both euploid and frozen. Day6 fresh transfer (It's a girl!) (No anesthesia necessary, but have to drink 50-60oz water starting 1.5 hour prior to procedure. Very uncomfortable!) Beta follow up was normal. Embryo measured normal week6Day0 u/s. Heartbeat detected in week 7 Day 0 u/s. Continued monitoring through week9 and referred back to OB. Was told to follow up with NT scan and amniocentesis, but no further genetic screening was necessary due to PGS. We ignored Dr. Nguyen's advice and did not have an NT scan done between 12-14 weeks, thinking we had it covered on the genetic defect front and I was eating well/taking prenatals so not overly concerned about NTD. Unfortunately at our week 19 anatomy scan our daughter was diagnosed with Exencephaly a fatal NTD. Amniocentesis results indicated that karyotype was also normal. It was a "fluke" developmental defect. Follow your RE's advice, get the NT scan. FET cycles- Dr. Nguyen allowed me the choice of having a synthetic or natural cycle (with estrogen primer control of ovulation or without estrogen) I opted both cycles for the greater predictability of synthetic cycle. Estrace started orally Day2 in the PM after AM u/s and bloodwork- taken AM & PM, dose upped then taken back down at ovulation. Progesterone in oil intramuscular shots started evening of ovulation (1/2cc) as well as steroid (7days). Progesterone upped to 1cc until Beta and continued to 10 weeks is positive. Both cycles failed so I discontinued PIO and estrace day of Beta. Have consulted with Dr. Nguyen on next possible steps- Another stim cycle with either same estrogen primer protocol or a lupron microflare with PGS-- both are low responder protocols. My AMH has dropped from 2015 (2.27) to this September (1.32). Egg quality is a major concern, but Dr. Nguyen believes I will have a similar outcome to my first IVF cycle. Genetic screening protocols are changing in their lab, so we will not have the option for fresh cycle transfer, but will have both chromosome and karyotype testing performed for frozen transfer. She is also willing to perform an endo/scratch the cycle prior to our next transfer because we have had two implantation failures with euploid embryos. We may choose to have further immunological testing done prior to our next cycle due to our multiple losses (a blighted ovum- spontaneous conception, a presumed ectopic with IUI and our daughter's NTD, also euploid), and am in the process of looking into reproductive immunologists to work in consult with Dr. Nguyen. We are still unsure if we how far we will pursue further testing.
Describe your experience with your nurse at RMA of Philadelphia. (Assigned nurse: Melissa Z)
Melissa, Stephanie and the other staff at RMA Central PA (Landy, Jamie and new hire Kristy) are very professional and compassionate. Melissa is the only other staff member who will perform ultrasounds. She handles medication protocols and will go the extra mile to make sure you understand medication changes and administration. Steph is extremely organized, knowledgeable and a calm reassuring presence. They have helped me tremendously through two terminations, and are always improving customer care so that visits are efficient but I never leave without feeling that my needs and concerns have been met.
Describe your experience with RMA of Philadelphia.
Strengths- small, well managed, concerned about the level of patient care and taking steps to improve patient education over the year and a half I have been there. Weaknesses- have to travel for Egg retrieval and Embryo transfer procedures (although not exceedingly far, but turnpike closed for first Embryo transfer and had to fill my bladder twice! 120oz's over the course of 2hrs!). Sometimes miscommunications happen in the Pinnaclehealth system when testing needs to be done on weekends at Harrisburg hospital, or at outpatient testing clinic in the Fredrickson building during weekday monitoring. Communications seems to have also improved since I first started with Dr. Nguyen, and was not really the fault of RMA.
Describe the costs associated with your care under Kara Khanh-Ha Nguyen at RMA of Philadelphia.
IUI cycle- $1,200 includes bloodwork through first Beta, u/s monitoring and IUI procedure Does not include medication- Clomid covered by my insurance with copay. Ovidrel- ~ $100 including shipping w/pharmacy discount through RMA (Note: options are changing in 2017 due to new PGS protocols) IVF Multicycle Option w/RMAid 7.5% discount & Select CCS-~ $13,400 includes Dr. & Nurse consults mock embryo transfer (cycle prior to stim), bloodwork through 1st Beta, monitoring, anesthesia, egg retrieval, ICSI, embryo culture/embryologist fees, fresh cycle embryo transfer, also covers one Frozen embryo transfer in the event that fresh cycle transfer cannot be performed, fresh transfer failure or loss of pregnancy if FET can be performed within a 9 month period. (We ended up not having to pay additional fees for our first FET after our loss at 21weeks post fresh transfer). I believe this may have also covered vitrification of frozen embryos. Additional costs- $3,000 genetic testing (covers 10+ (don't remember exact #) of embryo biopsies and can be transferred to multiple stim cycles if you do not meet the maximum number in any given cycle. We had 5 tested from our first IVF cycle, so will most likely not have to pay more for additional preimplantation genetic diagnosis in future cycles. I've talked with finance at RMA and this will be honored with the additional karyotype screening that will be added to the protocol in 2017. (Note- all RMA multi-cycle options will be changing in 2017 due to new PGD protocol. My next stim cycle will likely be a single IVF cycle paid "ala" carte by service since I will not need to pay additionally for PGD. I was quoted and expense of ~$12,000 in expected costs including one FET transfer. Stim cycle medications (gonal-f 900cc injections pens, cetrotide, low dose hCG, hCG trigger shot & pregnancy support (Crinone 8%) through 10 weeks- $~6,000.00 with 25% compassionate care discount through Freedom Pharmacy. I was not aware to shop around for Crinone coupons and additional discount programs. I could have saved more. Co-pay through insurance- ~$30 to 60 for estrace pills, medrol (steroid) and antibiotic FET cycle- $3,500 (without RMAid discount, but possible to qualify for financial aid through practice based on income/insurance coverage). Meds- estrace copay ~$20 -30, progesterone in oil intramuscular injections ~$40.00 for 30 day supply including shipping. Not covered procedures not covered in RMA plans- diagnostic exams and tests like maternal and paternal genetic screens, salinesonograms, hysteroscopy. I've had several genetic screens, (2) salinesonograms, (2) hysteroscopies including (1) endometrial polypectomy performed by Dr. Nguyen and all were covered by insurance. The RMA financial team and staff work hard to code procedures accurately, but in a way that will be accepted by most insurance carriers. I have a very restrictive HMO that does not cover any infertility treatment, but diagnostic screening and tests short of an infertility diagnosis are covered.
10
Doctor
Kara Khanh-Ha Nguyen
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RMA of Philadelphia
Mechanicsburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
10
10
Age 34
1 IVF
Unexplained
European
Income $200K - $499K
Business Executive
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Nguyen made sure to address all of my concerns without making me feel stupid for asking. She seemed genuinely interested in my feelings throughout the entire process....Dr. Nguyen is a very sweet and kind person. I felt like she was a friend throughout the process and not just my doctor. At my first ultrasound where we saw I was pregnant with twins, she gave me a big hug. I could tell she was genuinely excited for my husband and me.
I felt very comfortable and confident in this office's [RMA of Philadelphia] ability to get me pregnant. I never felt stressed or rushed while I was at the office for my exams. I had seen another doctor prior to this office and it was a huge difference on the good end of the spectrum. I could not have been happier with Dr. Nguyen's office and this includes their staff in King of Prussia. The doctors that did my egg retrieval and transfer were very nice with good bedside manners. The one doctor had me laughing so hard after the retrieval. I'll never forget the wonderful experience I had compared to the other clinic I had gone to.
How was your experience with Kara Khanh-Ha Nguyen at RMA of Philadelphia?
Dr. Nguyen is a very sweet and kind person. I felt like she was a friend throughout the process and not just my doctor. At my first ultrasound where we saw I was pregnant with twins, she gave me a big hug. I could tell she was genuinely excited for my husband and me.
During treatment, were you treated like a number or a human with Kara Khanh-Ha Nguyen at RMA of Philadelphia?
Dr. Nguyen made sure to address all of my concerns without making me feel stupid for asking. She seemed genuinely interested in my feelings throughout the entire process.
Describe the protocols Kara Khanh-Ha Nguyen used in your cycles at RMA of Philadelphia and their degree of success.
I started on 300 IUs of Follistim and low dose hcg. This was decreased around day 3. Ganirelix was added in on day 5. I triggered on day 10 with Lupron and a higher dose of hcg.
Describe your experience with your nurse at RMA of Philadelphia. (Assigned nurse: Landi)
Landi made it super easy to get updates during my stimulation phase. She emailed me my status along with any medication changes. She was always available to answer my questions and she was always so upbeat and welcoming during my appointments. The day I went to get my beta test (I had already told her that I got a positive home pregnancy test), she ran out into the waiting room and gave me the biggest hug.
Describe your experience with RMA of Philadelphia.
I felt very comfortable and confident in this office's ability to get me pregnant. I never felt stressed or rushed while I was at the office for my exams. I had seen another doctor prior to this office and it was a huge difference on the good end of the spectrum. I could not have been happier with Dr. Nguyen's office and this includes their staff in King of Prussia. The doctors that did my egg retrieval and transfer were very nice with good bedside manners. The one doctor had me laughing so hard after the retrieval. I'll never forget the wonderful experience I had compared to the other clinic I had gone to.
10
Doctor
Kara Khanh-Ha Nguyen
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
RMA of Philadelphia
Mechanicsburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2022, Unknown Success
10
10
Age 29
1 IUI
Unexplained
European
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Nguyen] does a great job. Finally, a doc I could trust. If things like IUI don't work, I trust her judgment on next steps. She also got me off excessive medication that the other fertility doc had me on without really seeing me...I was reduced from 7.5 mg letrozole to 5 mg and got rid of the prednisone, naltrexone, and other drugs the other clinic had me on..
[at the Shady Grove Fertility Penn] You actually have one nurse, I see the same PA for ultrasounds, and one doc. Way more consistent and thorough results with kind people. Finally, trusting I am in good hands. Have recommended to family and was recommended to this doc by my sister who struggled over 5 years with infertility..
How was your experience with Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
She does a great job. Finally, a doc I could trust. If things like IUI don't work, I trust her judgment on next steps. She also got me off excessive medication that the other fertility doc had me on without really seeing me.
What's one piece of advice would you give a prospective patient of Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
Have your questions ready and don't be afraid to ask.
During treatment, were you treated like a number or a human with Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
She messaged to wish us luck after IUI. She made she a PA called after our chemical, when she herself was in surgery. She really listened during tele consult.
Describe the protocols Kara Khanh-Ha Nguyen used in your cycles at Shady Grove Fertility Pennsylvania and their degree of success.
I was reduced from 7.5 mg letrozole to 5 mg and got rid of the prednisone, naltrexone, and other drugs the other clinic had me on. I had not done IUI before, so we went that route. My husband had another semen analysis at my request and she suggested a supplement that appears to have increased his production 5X. He's not so borderline. First IUI, I had 3 follicles (8 measurable) after a lower dose of the letrozole and with going gluten free (my choice and family with celiac). Chemical pregnancy. 1st pregnancy after 1.5 years of trying. Second IUI two weeks exactly after chemical bleeding. Awaiting results. Same protocol. 2 follicles.
Describe your experience with your nurse at Shady Grove Fertility Pennsylvania. (Assigned nurse: Kristen)
Totally encouraging, kind, sensitive, and timely.
Describe your experience with Shady Grove Fertility Pennsylvania.
You actually have one nurse, I see the same PA for ultrasounds, and one doc. Way more consistent and thorough results with kind people. Finally, trusting I am in good hands. Have recommended to family and was recommended to this doc by my sister who struggled over 5 years with infertility.
Describe the costs associated with your care under Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania.
$1,800 IUI cycle before meds and insurance
10
Doctor
Kara Khanh-Ha Nguyen
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility Pennsylvania
Lancaster
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
10
10
Age 29
Unexplained
Latinx
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Unsuccessful
My doctor [Dr. Kara Khanh-Ha Nguyen] was not only friendly but she spoke in a way both my husband and I will understand. She not only showed compassion but she truly made sure we didn't feel alone. Throughout our testing phases and still through our financial hurdle we are trying to overcome to receive actual IVF treatment, she has been thorough and sympathetic...Due to the results of our genetic testing, IVF is our only option. She has explained why including risks of any other treatment along with the benefits IVF would provide once we undergo treatment.
My nurses (I have had two as on has moved onto another position) have been absolutely wonderful [at Shady Grove Fertility of Philadelphia]. I have been applying for grants non stop the last two years and each time, they have gotten back to me with all information needed in a timely manner and has wished me luck. They are truly wonderful and compassionate...This clinic used to be in Reading, PA. It was recently moved to Lancaster, PA into a building with other offices. The new office is bigger and renovated for a more appealing look than their old office. The only weakness would be the parking as they share the lot with other businesses/offices.
How was your experience with Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
My doctor was not only friendly but she spoke in a way both my husband and I will understand. She not only showed compassion but she truly made sure we didn't feel alone. Throughout our testing phases and still through our financial hurdle we are trying to overcome to receive actual IVF treatment, she has been thorough and sympathetic.
What's one piece of advice would you give a prospective patient of Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
She is wonderful!
During treatment, were you treated like a number or a human with Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
Dr. Nguyen made sure both my husband and I were not only comfortable in her care but she also made sure we understood everything that was happening. She was sympathetic and offered a solution that she is STILL working on with us today.
Describe the protocols Kara Khanh-Ha Nguyen used in your cycles at Shady Grove Fertility Pennsylvania and their degree of success.
Due to the results of our genetic testing, IVF is our only option. She has explained why including risks of any other treatment along with the benefits IVF would provide once we undergo treatment.
Describe your experience with your nurse at Shady Grove Fertility Pennsylvania.
My nurses (I have had two as on has moved onto another position) have been absolutely wonderful. I have been applying for grants non stop the last two years and each time, they have gotten back to me with all information needed in a timely manner and has wished me luck. They are truly wonderful and compassionate.
Describe your experience with Shady Grove Fertility Pennsylvania.
This clinic used to be in Reading, PA. It was recently moved to Lancaster, PA into a building with other offices. The new office is bigger and renovated for a more appealing look than their old office. The only weakness would be the parking as they share the lot with other businesses/offices.
Describe the costs associated with your care under Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania.
Roughly around 25-30k including medications and genetic testing.
Describe Kara Khanh-Ha Nguyen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Pennsylvania.
N/a
10
Doctor
Kara Khanh-Ha Nguyen
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility Pennsylvania
Mechanicsburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
10
10
Age 32 - 33
5 IUI
PCOS
Recurrent Pregnancy Loss
European
Income $100K - $199K
Teacher
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Kara Khanh-Ha Dan Nguyen] takes the time to talk to you. I addressed my concerns of feeling depressed and not wanting to get out of bed because of the loss and not knowing why we cannot conceive. She was crying in the room with me and just listening. Not making promises....She is soft-spoken and very knowledgeable. She takes time to be with you and comfort you. She had another appointment she was late for, but she knew I was frustrated and upset. She could not check my ovaries, but made sure I got the time the following day I could come in.
The clinic [Shady Grove of PA] is clean and I'm always greeted with a smile. The team is not afraid to ask for help if they need to draw blood. The team was willing to help out when needed. When I first came I was intimidated by the size of the clinic. I was use to a smaller place. I was thinking that there is no way they will be able to help me, and I thought my husband and myself would be another number....When she [nurse] said she was going to send something, as soon as she got off the phone it was to my email. Also, Danielle in finance sent things over when I was told she would. The team has great communication.
How was your experience with Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
She is soft-spoken and very knowledgeable. She takes time to be with you and comfort you. She had another appointment she was late for, but she knew I was frustrated and upset. She could not check my ovaries, but made sure I got the time the following day I could come in. She did not charge me for the visit.
What's one piece of advice would you give a prospective patient of Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
Do not be afraid to ask questions, she will be honest and comforting.
During treatment, were you treated like a number or a human with Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
She takes the time to talk to you. I addressed my concerns of feeling depressed and not wanting to get out of bed because of the loss and not knowing why we cannot conceive. She was crying in the room with me and just listening. Not making promises. I would talk poorly about my pervious doctor, and she was professional to allow me to vent, but not judge the other doctor. She explained everything to me, and gave me a plan of every option my husband and I could do next.
Describe your experience with your nurse at Shady Grove Fertility Pennsylvania. (Assigned nurse: Amy )
When she said she was going to send something, as soon as she got off the phone it was to my email. Also, Danielle in finance sent things over when I was told she would. The team has great communication.
Describe your experience with Shady Grove Fertility Pennsylvania.
The clinic is clean and I'm always greeted with a smile. The team is not afraid to ask for help if they need to draw blood. The team was willing to help out when needed. When I first came I was intimidated by the size of the clinic. I was use to a smaller place. I was thinking that there is no way they will be able to help me, and I thought my husband and myself would be another number.
10
Doctor
Kara Khanh-Ha Nguyen
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility Pennsylvania
Lancaster
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
6
7
Age 34 - 35
3 IUI
IVF
Unexplained
European
Income $50K - $99K
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
I did find it kind of odd that we were offered the option to do IUI from the get-go, if we chose to. I also wondered about investigating more into the cause of my infertility. Overall I trust her [Dr. Kara Khanh-HaNguyen] experience and her bedside manner is great....First cycle we tried 50mg clomid, trigger shot and timed intercourse. Because the clomid dried me out, we moved to IUI. We did 100 mg and have different results each cycle (sometimes multiple eggs, sometimes 1). We also did trigger shot and progesterone. The third IUI my lining was thin so we added estrogen. All cycles were negative.
I had several nurses [at Shady Grove Fertility of Philadelphia].Kristen was really great and helpful. Alyssa was not quite as helpful over email...The financial counselor was not great. She went over things very quickly and was not able to offer much guidance or help with certain items. Very vague and didn’t want to spend much time talking until we actually decided to do IVF...I did find it kind of odd that we were offered the option to do IUI from the get-go, if we chose to. I also wondered about investigating more into the cause of my infertility.
How was your experience with Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
Kara was very friendly and followed up after each failed IUI. I did find it kind of odd that we were offered the option to do IUI from the get-go, if we chose to. I also wondered about investigating more into the cause of my infertility. Overall I trust her experience and her bedside manner is great.
What's one piece of advice would you give a prospective patient of Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
Ask plenty of questions.
During treatment, were you treated like a number or a human with Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
Kara called to follow up after each failed IUI.
Describe the protocols Kara Khanh-Ha Nguyen used in your cycles at Shady Grove Fertility Pennsylvania and their degree of success.
First cycle we tried 50mg clomid, trigger shot and timed intercourse. Because the clomid dried me out, we moved to IUI. We did 100 mg and have different results each cycle (sometimes multiple eggs, sometimes 1). We also did trigger shot and progesterone. The third IUI my lining was thin so we added estrogen. All cycles were negative.
Describe your experience with the nursing staff at Shady Grove Fertility Pennsylvania.
I had several nurses. Kristen was really great and helpful. Alyssa was not quite as helpful over email.
Describe your experience with Shady Grove Fertility Pennsylvania.
The financial counselor was not great. She went over things very quickly and was not able to offer much guidance or help with certain items. Very vague and didn’t want to spend much time talking until we actually decided to do IVF.
Describe the costs associated with your care under Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania.
I had insurance. IVF was about $2500 with insurance, $4500 for meds and $1800 for freezing.
6
Doctor
Kara Khanh-Ha Nguyen
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Shady Grove Fertility Pennsylvania
Mechanicsburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
9
8
Age 29
6 Fertility Medications
Anovulation
Unexplained
European
Income $100K - $199K
Business Executive
Strongly Recommends
Neutral
Unsuccessful
Dr. Nguyen is caring and gentle. She called me personally when we found out I was pregnant and was sad with me when we lost our precious baby.... First cycle was just clomid at 100mg. No pregnancy but I did ovulate. We continued that 3 times with no success. 5th cycle was monitored and included a trigger shot of ovidrel along with the clomid 100mg. This ended with chemical pregnancy. 6th cycle same protocol and got pregnant but miscarried at 8 weeks
Wait times are rough [at Shady Grove Fertility of Pennsylvania]. Several times I had appointments and had to wait well over 25 minutes to get in. Care is great and staff is great. Facilities are nice and clean and welcoming. Overall really like them. Pricing is high... Tracey was great! She called me regularly with updates and answered my messages within a day. Sometime I got worried or worked up and cried but she never let it get me down and kept us going.
How was your experience with Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
I was happy with my treatment, though my outcome of miscarriage was obviously heartbreaking. We are ready to try again and wouldn’t dream of going to any other doctor or clinic. She has a great manner and plan for us
What's one piece of advice would you give a prospective patient of Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
Trust the plan and trust her. It’s scary but it can work
During treatment, were you treated like a number or a human with Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
Dr. Nguyen is caring and gentle. She called me personally when we found out I was pregnant and was sad with me when we lost our precious baby.
Describe the protocols Kara Khanh-Ha Nguyen used in your cycles at Shady Grove Fertility Pennsylvania and their degree of success.
First cycle was just clomid at 100mg. No pregnancy but I did ovulate. We continued that 3 times with no success. 5th cycle was monitored and included a trigger shot of ovidrel along with the clomid 100mg. This ended with chemical pregnancy. 6th cycle same protocol and got pregnant but miscarried at 8 weeks
Describe your experience with your nurse at Shady Grove Fertility Pennsylvania. (Assigned nurse: Tracey Mcclelland)
Tracey was great! She called me regularly with updates and answered my messages within a day. Sometime I got worried or worked up and cried but she never let it get me down and kept us going.
Describe your experience with Shady Grove Fertility Pennsylvania.
Wait times are rough. Several times I had appointments and had to wait well over 25 minutes to get in. Care is great and staff is great. Facilities are nice and clean and welcoming. Overall really like them. Pricing is high
Describe the costs associated with your care under Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania.
Not sure if the total cost
What specific things went wrong at Shady Grove Fertility Pennsylvania?
  • Failed to order appropriate test
Describe the specific things that went wrong at Shady Grove Fertility Pennsylvania.
Just appointments scheduled at the wrong location
9
Doctor
Kara Khanh-Ha Nguyen
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility Pennsylvania
Lancaster
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
8
8
Age 36
4 Fertility Medications
Diminished Ovarian Reserve
European
Income $50K - $99K
Teacher
2nd of 2 Docs
Neutral
Neutral
Unsuccessful
She [Dr. Kara Nguyen] took time to explain what was going on with me in terms that I was able to understand. She also is very supportive of my choices with treatment. She gives me hope that a successful pregnancy can happen for me...Very personable and easily reached when I had questions...Dr. Nguyen is very suppprtive and helps calms any fears you might have about treatment...We did a cycle of clomid due To the less monitoring required while I am working.
Very easy to get an appointment. They [Shady Grove of PA] open at 7 am which is amazing for teachers. I have been early for appointments and left before my actual appointment time. Easy to contact and get help when needed...All [nursing staff] wonderful. Willing to answer questions and help if my nurse was out of the office...Dr. Nguyen is very suppprtive and helps calms any fears you might have about treatment.
How was your experience with Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
She took time to explain what was going on with me in terms that I was able to understand. She also is very supportive of my choices with treatment. She gives me hope that a successful pregnancy can happen for me.
What's one piece of advice would you give a prospective patient of Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
Be open and honest with your feelings. Dr. Nguyen is very suppprtive and helps calms any fears you might have about treatment.
During treatment, were you treated like a number or a human with Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
Very personable and easily reached when I had questions
Describe the protocols Kara Khanh-Ha Nguyen used in your cycles at Shady Grove Fertility Pennsylvania and their degree of success.
We did a cycle of clomid due To the less monitoring required while I am working. If this does not work we are moving to IVF when I am off of work for the summer and would be able to do all the appointments. Dr. Nguyen was very supportive of our idea and plan.
Describe your experience with your nurse at Shady Grove Fertility Pennsylvania. (Assigned nurse: Morgan)
All wonderful. Willing to answer questions and help if my nurse was out of the office.
Describe your experience with Shady Grove Fertility Pennsylvania.
Very easy to get an appointment. They open at 7 am which is amazing for teachers. I have been early for appointments and left before my actual appointment time. Easy to contact and get help when needed.
8
Doctor
Kara Khanh-Ha Nguyen
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility Pennsylvania
Lancaster
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Unsuccessful
10
8
Age 26 - 28
1 Embryo Freezing
Diminished Ovarian Reserve
Poor Egg Quality
Tubal Blockage
Other
European
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
Strongly Recommends
Neutral
Unsuccessful
She [Dr. Nguyen] really listened to our struggles and wanted to make a realistic plan for us, not for her or the clinic. She was encouraging each step of the way and even encouraged us to apply for a grant (which we received!)...Dr. Nguyen was very personable...We went for an aggressive egg retrieval protocol due to my infertility issues. All injectables and worked with my insurance to find the best cost sensitive medications... I wish she did the egg retrieval, I didn't care for that physician's personality and approach.
Sometimes phone calls [at RMA of Philadelphia] weren't well timed or communicated...The office is very small and outdated. I also wish I could have stayed local for the egg retrieval rather than drive 2 hours away for a procedure...We went for an aggressive egg retrieval protocol due to my infertility issues. All injectables and worked with my insurance to find the best cost sensitive medications...I wish she [Dr. Nguyen] did the egg retrieval, I didn't care for that physician's personality and approach.
How was your experience with Kara Khanh-Ha Nguyen at RMA of Philadelphia?
She really listened to our struggles and wanted to make a realistic plan for us, not for her or the clinic. She was encouraging each step of the way and even encouraged us to apply for a grant (which we received!).
What's one piece of advice would you give a prospective patient of Kara Khanh-Ha Nguyen at RMA of Philadelphia?
Less time with other providers in the office. I wish she did the egg retrieval, I didn't care for that physician's personality and approach.
During treatment, were you treated like a number or a human with Kara Khanh-Ha Nguyen at RMA of Philadelphia?
Dr. Nguyen was very personable and made plans with me, for my situation, not just regular IVF.
Describe the protocols Kara Khanh-Ha Nguyen used in your cycles at RMA of Philadelphia and their degree of success.
We went for an aggressive egg retrieval protocol due to my infertility issues. All injectables and worked with my insurance to find the best cost sensitive medications.
Describe your experience with your nurse at RMA of Philadelphia. (Assigned nurse: Stephanie)
Sometimes phone calls weren't well timed or communicated.
Describe your experience with RMA of Philadelphia.
The office is very small and outdated. I also wish I could have stayed local for the egg retrieval rather than drive 2 hours away for a procedure.
What specific things went wrong at RMA of Philadelphia?
  • Provided conflicting information
10
Doctor
Kara Khanh-Ha Nguyen
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
RMA of Philadelphia
Mechanicsburg
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018 - 2019, Unknown Success
10
N/A
Age 35 - 36
2 IVF
Endometriosis
Other
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Success w/ Doc Too early to know
I felt like she [Dr. Khanh-Ha Nguyen] treated me like a human because she took her time with my husband and I, reviewed all my previous records before our consultation from the dr I did my previous cycle with. Explained everything start to finish on the process. We were so comfortable with her and so happy that she cared so much about our journey...Even when my husband asked every question you could think she was patient and knew all the answers and best way to proceed. I feel like she is a part of our family even though our first cycle didn't turn out as we planned, she was right by our side to let us know she cared.
My nurse [at Shady Grove Fertility of Philadelphia] was my right hand woman, they knew what I was going through and were passionate with getting me all the process...I felt like she [Dr. Khanh-Ha Nguyen] treated me like a human because she took her time with my husband and I, reviewed all my previous records before our consultation from the dr I did my previous cycle with. Explained everything start to finish on the process. We were so comfortable with her and so happy that she cared so much about our journey...Even when my husband asked every question you could think she was patient and knew all the answers and best way to proceed. I feel like she is a part of our family even though our first cycle didn't turn out as we planned, she was right by our side to let us know she cared.
How was your experience with Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
She always took her time with us explaining every detail of everything. She is so passionate and actually cares about us and our journey. She has made personal phone calls to us herself and to give us exciting news about our embryos. Even when my husband asked every question you could think she was patient and knew all the answers and best way to proceed. I feel like she is a part of our family even though our first cycle didn't turn out as we planned, she was right by our side to let us know she cared.
What's one piece of advice would you give a prospective patient of Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
Go into your consultation with an open mind and be patient as she explains every detail of your journey. As much as it is frustrating she is rooting for you!
During treatment, were you treated like a number or a human with Kara Khanh-Ha Nguyen at Shady Grove Fertility Pennsylvania?
I felt like she treated me like a human because she took her time with my husband and I, reviewed all my previous records before our consultation from the dr I did my previous cycle with. Explained everything start to finish on the process. We were so comfortable with her and so happy that she cared so much about our journey.
Describe your experience with your nurse at Shady Grove Fertility Pennsylvania. (Assigned nurse: Amy Ciero and Kristin Brodsky)
My nurse was my right hand woman, they knew what I was going through and were passionate with getting me all the process.
10
Doctor
Kara Khanh-Ha Nguyen
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
Nursing Staff