Rated 7.2
Strongly recommend: 47%Neutral: 12%Don't recommend: 41%7.2
47% strongly recommend
6 reviews
Humanity
8.7
8.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
7.4
7.4
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
8.7
8.7
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Yale
Residency
UCLA
Fellowship
UCSF

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Karen Purcell works at

C.A.R.E for the Bay Area
Rated 7.1
Strongly recommend: 35%Neutral: 24%Don't recommend: 41%7.1

Explore Clinic
Los Gatos
555 Knowles Drive
Los Gatos, CA 95032

1 patient review filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2021, Unsuccessful
NPS
5
NPS
5
Age 48
Donor Eggs
Recurrent Pregnancy Loss
Income $100K - $199K
Nurse or HC Services
3rd of 4 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I really liked [Dr. Purcell] at the beginning. She is nice, easy going, does her ultrasounds and is gentle during transfers. I’m still sad things didn’t turn out. There were 2-3 critical times when she or staff did not return my calls or portal messages. That added much more emotional strain. She would only use natural or a medicated 6 week cycle. She did not want to use any other cycle. When I asked for success rates, I was directed to SART data.
[C.A.R.E. for the Bay Area] Felt more personal Location more convenient. Financials easier to understand. Missed the mark. Would have me make hard decisions on a full bladder or on the surgical table. Needed to be able to explain SART data or straight data. Inflexibility of protocol...[the nursing staff] were all pleasant. They always had Sandra give the bad news. I did not find Michelle helpful in the end
How was your experience with Karen Purcell at C.A.R.E for the Bay Area?
I really liked her at the beginning. She is nice, easy going, does her ultrasounds and is gentle during transfers. I’m still sad things didn’t turn out. There were 2-3 critical times when she or staff did not return my calls or portal messages. That added much more emotional strain. She would only use natural or a medicated 6 week cycle. She did not want to use any other cycle. When I asked for success rates, I was directed to SART data. The only explanation of the SART for her was “we don’t generate those kinds of numbers.” This was after my last failed attempt. She could be very kind and generous. Still makes me sad.
What's one piece of advice would you give a prospective patient of Karen Purcell at C.A.R.E for the Bay Area?
Ask about success rates with donor eggs, and what are her protocols.
During treatment, were you treated like a number or a human with Karen Purcell at C.A.R.E for the Bay Area?
The staff knew me by name. I got more phone calls. Staff seemed to understand the nuances more. The doc always saw me, not a tech.
Describe the protocols Karen Purcell used in your cycles at C.A.R.E for the Bay Area and their degree of success.
She does 6 week cycles. Start with BC pills day 3 of period. Take about 10 days, then period and medications. Lupron for 27 days, add injectable estrogen twice a week for a couple of weeks, then injectable progesterone and pills, zpack and dexamethazone before transfer. 6 weeks was harder I think. I did not like Lupron.
Describe your experience with the nursing staff at C.A.R.E for the Bay Area.
They were all pleasant. They always had Sandra give the bad news. I did not find Michelle helpful in the end.
Describe your experience with C.A.R.E for the Bay Area.
Felt more personal Location more convenient. Financials easier to understand. Missed the mark. Would have me make hard decisions on a full bladder or on the surgical table. Needed to be able to explain SART data or straight data. Inflexibility of protocol.
Describe the costs associated with your care under Karen Purcell at C.A.R.E for the Bay Area.
Embryo creation, Ixsy, FET @8k Each FET 4K Counseling $700 Preservation 1100/year PGT testing 5k Meds 100-800$ per cycle via MDR Her md visit $350.00/30 min Ultrasounds $500 More I can’t remember. Finances were pretty straight forward.
Describe Karen Purcell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at C.A.R.E for the Bay Area.
Single-agreed with me.
What specific things went wrong at C.A.R.E for the Bay Area?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at C.A.R.E for the Bay Area.
I think it was too much for one person, doctor. In the end, she seemed to think it was the eggs not me, then in a note she said we could check a couple things, but never ordered the tests. See other notes.
5
Doctor
Karen Purcell
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
2 of 5
5
Clinic
C.A.R.E for the Bay Area
Los Gatos
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5