Rated 8.8
Strongly recommend: 83%Neutral: 9%Don't recommend: 8%8.8
83% strongly recommend
24 reviews
Humanity
9
9
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.9
8.9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.9
7.9
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Responsiveness
7.6
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Albert Einstein
Residency
Cornell
Fellowship
U. of Pennsylvania

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Kat Lin works at

Sound Fertility Care
Rated 8.4
Strongly recommend: 64%Neutral: 23%Don't recommend: 12%8.4

Explore Clinic
Seattle
509 Olive Way
Seattle, WA 98101

2 patient reviews filtered by:

Clear Filters
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
0
NPS
0
Age 41
1 IVF
Male Factor
European
Income $200K - $499K
Business Executive
1st of 2 Docs
2 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Kat Lin] told my husband she was going to “cure” him and write a research paper about it. What actually happened was that she put him on mediation 5 weeks before our retrieval that caused his low sperm count to go to zero and meaning that instead of fertilizing eggs, we had to freeze them all. At our initial consultation, I specifically asked her if my husband’s low count would be an issue and she said it wouldn’t, but her own hubris led her to implement an unproven course of treatment that had adverse effects even though we were only weeks from retrieval. When I begged her to try a treatment that would counteract the impact of the original treatment she loudly told me that she was the doctor, not me. However, after she finally relented, his sperm returned after 60 days on the additional treatment. Her team also didn’t give me my prescription info in enough time for me to receive the order in time to keep our timeline. Despite the fact that this was their error, Dr. Lin insisted that I needed to pay her to give me medication, even though I could not give her the presc
we had to freeze all eggs [at Sound Fertility Care] and we believe that impacted the fertilization rate overall, leading to only 2 5-days blasts out of the 28 eggs...staff was nice, but completely disorganized. We had to badger them to get any answers. I also seemed to see a different person every time I went...provided a flat fee without much explanation for what was included...“financial counselor” could not explain what was included in the cost. After she made some medical errors that led to additional treatment. She insisted we pay more for treatment, even though it was her own error.
How was your experience with Kat Lin at Sound Fertility Care?
Dr Lin was extremely arrogant. We saw her because our main fertility issue was due to male factor and she claims to be an expert. She claimed that she was the only one who figured out my husband’s issue, even though I told her that we suspected that issue at our initial consult. She told my husband she was going to “cure” him and write a research paper about it. What actually happened was that she put him on mediation 5 weeks before our retrieval that caused his low sperm count to go to zero and meaning that instead of fertilizing eggs, we had to freeze them all. At our initial consultation, I specifically asked her if my husband’s low count would be an issue and she said it wouldn’t, but her own hubris led her to implement an unproven course of treatment that had adverse effects even though we were only weeks from retrieval. When I begged her to try a treatment that would counteract the impact of the original treatment she loudly told me that she was the doctor, not me. However, after she finally relented, his sperm returned after 60 days on the additional treatment. Her team also didn’t give me my prescription info in enough time for me to receive the order in time to keep our timeline. Despite the fact that this was their error, Dr. Lin insisted that I needed to pay her to give me medication, even though I could not give her the prescription I ordered. The medication she gave me was all labeled “free sample”, so she essentially wanted me to pay her for something she hadn’t paid for. I refused and she eventually relented, because I had proof that I had sent several reminders to her staff to get me the prescription information and they still hadn’t gotten it to me on time. Dr. Lin would also regularly dismiss concerns during appointments and on several occasions I heard her yelling about other patients saying appointments were a “complete waste of my time”.
What's one piece of advice would you give a prospective patient of Kat Lin at Sound Fertility Care?
In my experience, there are reproductive endocrinologists who are in assistive reproduction for the money and those who are in it for the science / medicine. Dr. Lin is clearly in it for the money, so proceed accordingly.
During treatment, were you treated like a number or a human with Kat Lin at Sound Fertility Care?
After we initially went in for a consultation with Dr Lin, we couldn’t get anyone to call us back. Then as the new month roller around, we got a scolding message from Dr Lin reprimanding us for not scheduling a follow up (even though I had left several messages by phone and email to schedule a follow up) and a call from her “financial counselor” telling us that if we wanted to proceed, we needed to give them a full payment in three days. We felt rushed. It also seemed like Dr Lin had a quota for the month and was made the decision late in the month that we were needed to meet her quota. I also had to repeatedly call and email multiple times every step of the way in order to keep the clinic on track. They messed up both my blood work and my husband’s blood work initially and didn’t give me prescription info until it was too late for me to receive my meds on time, despite several requests and reminders on my part.
Describe the protocols Kat Lin used in your cycles at Sound Fertility Care and their degree of success.
I had high AMH for my age and no identified fertility issues. Dr. Lin used a standard protocol that produced 28 mature eggs. I had mild OHSS after the procedure. She treated my husband with hCG shots that took his low count to zero. She finally added anastrozole, which brought his count back to where it was before the hcg. Unfortunately, we had to freeze all eggs and we believe that impacted the fertilization rate overall, leading to only 2 5-days blasts out of the 28 eggs.
Describe your experience with the nursing staff at Sound Fertility Care.
Overall, Dr. Lin’s staff was nice, but completely disorganized. We had to badger them to get any answers. I also seemed to see a different person every time I went. Finally, not all of her staff members were good at taking blood samples (a big part of fertility treatment). One of them was so bad that she caused scarring on my only reliable vein...scarring that persists to this day (2 years later).
Describe your experience with Sound Fertility Care.
The clinic is completely disorganized. It felt like we were rushed into a decision. The “financial counselor” could not explain key aspects of the treatment costs. I had to badger them to get anything to happen and despite that, they made mistakes at several points along the way, mistakes I had proof of thanks to the patient portal. Finally, Dr. Lin is extremely arrogant. She seemed to think her degrees should make up for her poor service and poor judgment. She even told me which private school she attended for high school, which I found really odd. I don’t care where a doctor went to school, I care about their ability to address my medical issues.
Describe the costs associated with your care under Kat Lin at Sound Fertility Care.
Dr. Lin’s office provided a flat fee without much explanation for what was included. In fact, her “financial counselor” could not explain what was included in the cost. After she made some medical errors that led to additional treatment. She insisted we pay more for treatment, even though it was her own error.
What specific things went wrong at Sound Fertility Care?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Sound Fertility Care.
See the other sections of my review for details on the mistakes made by Sound Fertility.
0
Doctor
Kat Lin
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
5 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
1 of 5
0
Clinic
Sound Fertility Care
Seattle
NPS
Operations
1 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
0
NPS
0
Age 27 - 28
Unexplained
European
Income $100K - $199K
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Our experience with Kat Lin differs from other patients because we are long distance patients. After numerous failures on her part, we ended up switching doctors. If others were a patient living in Seattle, she might be completely different. I found her to be extremely intelligent but very busy. She always seemed a bit rushed and a little stressed...she missed phone appointments four times within the course of a month
Compared to the nursing staff at the other clinic we used, this nursing staff [at Sound Fertility Care] is positively abysmal. When pursuing IVF, you would expect them to answer portal messages but sometimes it would take a week or two for them to get back to me... be cautious if you are a patient that does not live close as you may get shoved to the side during her busy schedule...We never got to a treatment plan. Once we had finally decided to pursue IVF, Dr. Lin stopped attending scheduled phone conversations.
How was your experience with Kat Lin at Sound Fertility Care?
Our experience with Kat Lin differs from other patients because we are long distance patients. After numerous failures on her part, we ended up switching doctors. If others were a patient living in Seattle, she might be completely different. I found her to be extremely intelligent but very busy. She always seemed a bit rushed and a little stressed.
What's one piece of advice would you give a prospective patient of Kat Lin at Sound Fertility Care?
Do not choose her as a doctor if you are needing long distance treatment.
During treatment, were you treated like a number or a human with Kat Lin at Sound Fertility Care?
My husband and I have been long distance patients throughout out infertility journey. During our initial visit, we underwent a TON of testing and she informed us that she would set aside time to speak with us once all of the testing was complete. During our follow-up, we asked if we could speak with her, she seemed frustrated that we were asking but reluctantly gave in, then and she was rushed and annoyed during the conversation. After traveling thousands of miles to see her, I expected better. Then, she missed phone appointments four times within the course of a month (September 12 at 1:00, September 21 at 3:45, September 22 at 1:15, September 22 at 4:00). Each time I had to call the clinic and let them know she had failed to call in. Only once did the clinic apologize. After the last appointment, I stopped trying and found another clinic. It is my opinion that her practice grew too big too quickly and she is unable to adequately cover the number of patients under her care.
Describe the protocols Kat Lin used in your cycles at Sound Fertility Care and their degree of success.
We never got to a treatment plan. Once we had finally decided to pursue IVF, Dr. Lin stopped attending scheduled phone conversations.
Describe your experience with the nursing staff at Sound Fertility Care.
Compared to the nursing staff at the other clinic we used, this nursing staff is positively abysmal. When pursuing IVF, you would expect them to answer portal messages but sometimes it would take a week or two for them to get back to me. With my other clinic, I could expect a response within 24 hours, no matter what.
Describe your experience with Sound Fertility Care.
Kat Lin is very accomplished and the office is nice. She also has the added benefit of being certified in both male and female factor infertility. However, be cautious if you are a patient that does not live close as you may get shoved to the side during her busy schedule.
Describe the costs associated with your care under Kat Lin at Sound Fertility Care.
The projected cost of treatment was MUCH more expensive than our other clinic.
0
Doctor
Kat Lin
NPS
Humanity
2 of 5
Communication
1 of 5
Frequency Seen
5 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
4 of 5
Adaptability
3 of 5
0
Clinic
Sound Fertility Care
Seattle
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5