Kathleen (Kate) O'Neill

University of Pennsylvania Penn Fertility Care

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Doctor, Nurse available by direct line
Direct line to doctor
Direct line to nurse
Not available by cell phone
Not available by personal cell phone
Medical SchoolUniversity of Michigan
ResidencyBarnes-Jewish Hospital of Washington University
FellowshipHospital of the University of Pennsylvania
Philadelphia - Market
3701 Market St.
Philadelphia, PA 19104
800-789-7366
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On a scale from 0-10, how likely are you to recommend Kathleen (Kate) O'Neill to a friend?
Strongly recommend: 50%Neutral: 50%9
2 assessments
  • 50% Strongly recommend (9-10)
  • 50% Neutral (7-8)
  • 0% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
10
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
Poor communication
Excellent communication
9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
Rarely saw at appts.
Always saw at appts.
7
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
Poor response time
Excellent response time
Poor
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

On a scale from 0-10, how likely are you to recommend University of Pennsylvania Penn Fertility Care to a friend?
Strongly recommend: 66%Neutral: 16%Don't recommend: 19%7.9
66 assessments
  • 66% Strongly recommend (9-10)
  • 16% Neutral (7-8)
  • 19% Don't recommend (0-6)
2 assessments
8
7
Age
34
Treated
2020
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Endometriosis, Tubal Blockage, Uterine Fibroids
8
7
I have been pleased with the rapport I have with her [Dr. O'Neill]. I try to be a good self-advocate and spend a lot of time reading research articles so I can be informed about my own treatment. Dr. O'Neill has always been open to listening to my opinions and helping me interpret what I've read. She listens and remembers my anxieties and fears, and her clinical decisions take into account not just how they will affect me fertility-wise, but also psychologically and emotionally. A various points she's asked me if I would like to take a break. I've also noticed that the admin staff speak highly of her, which is a good sign as she is in a position of power within the clinic environment. I should add the caveat that since Penn is a high volume clinic, the majority of my interactions are with ultrasound te
[Monitoring at University of Pennsylvania Fertility Care is] Very efficient. Never had to wait more than ten minutes and usually in and out within thirty minutes total...My Penn Medicine is actually a pretty amazing portal. Very user friendly. You can look up all the notes your doctor writes about you via the visit summary feature, as well as all of your imaging from major diagnostics (e.g. HSG, surgery) Weaknesses: -Finance is hugely disorganized. You have to stay on top of your bill like white on rice. -Due to high clinic volume, there is usually a 6-8 week wait to get in the cue for a consultation, retrieval, or transfer -They do not upload your bloodwork or ultrasound results to the portal (alt
Age
34
Treated
2020
Success with this Doc
?
Race
Black or African-American
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
Endometriosis, Tubal Blockage, Uterine Fibroids
8
7
How was your experience with Kathleen (Kate) O'Neill at University of Pennsylvania Penn Fertility Care?
I wanted to write this review before we transferred so I could share my experience without bias stemming from success or failure. I have had consultations with three REs and been in treatment with two, so I'm writing about Dr. O'Neill in relation to my general experience of the fertility industrial complex. PROS: -willing to listen and try newer diagnostics such as ERA and DNA fragmentation testing, *if you suggest them* -considers research brought by patients when developing a treatment plan -will initiate phone calls (vs. portal messages) outside of official consultations for quick discussions on next steps forward -seems to have a consultative approach and often mentions working with her Fellows and other colleagues to come to a decision on treatment. -while I would not say she is deeply informed on the role of race in infertility treatment, I was able to bring up the subject and she did not shy away from it -Genuinely kind and empathetic when you get bad news CONS (with the note that I think many of these are universal problems in high-patient volume clinics) -Not so good at communicating with her nurse. On multiple occasions I've gotten one set of medication instructions from Dr. O'Neill, a different set from the nurse, and had to ask her to double check with Dr. O'Neill. -Can be overconfident when she's incorrect about something - e.g. you believe you are having a procedure to look at X and Y issues, but she only remembers issue Y, so you have to ask her to go dig through your records to find evidence of issue X NEUTRAL/GENERAL INFO -Seems to err on the side of slightly conservative measures when it comes to making adjustments in treatment protocols. As mentioned above, she's open to ideas, but when left to her own devices, her style seems to favor treatments with a long track record of success -Does not give estimated probability of success (I didn't ask for it either) -Can be blunt and action oriented or warm and sympathetic at turns
During treatment, were you treated like a number or a human with Kathleen (Kate) O'Neill at University of Pennsylvania Penn Fertility Care?
Dr. O'Neill is my second RE. My first RE was kind but distant. I didn't select Dr. O'Neill intentionally - she was the first appointment available - but I have been pleased with the rapport I have with her. I try to be a good self-advocate and spend a lot of time reading research articles so I can be informed about my own treatment. Dr. O'Neill has always been open to listening to my opinions and helping me interpret what I've read. She listens and remembers my anxieties and fears, and her clinical decisions take into account not just how they will affect me fertility-wise, but also psychologically and emotionally. A various points she's asked me if I would like to take a break. I've also noticed that the admin staff speak highly of her, which is a good sign as she is in a position of power within the clinic environment. I should add the caveat that since Penn is a high volume clinic, the majority of my interactions are with ultrasound techs and my assigned nurse. However, based on conversations with others at high volume clinics, I still get a level of interaction that is satisfactory, as long as I am intentional and proactive about setting up consult appointments.
Describe your experience with your nurse at University of Pennsylvania Penn Fertility Care. (Assigned nurse: Nicole)
Overall I love the clinic staff. They are very sweet and cheerful in what must be a challenging environment, but don't make false promises. The ultrasound techs will give you as much or as little information about what they're seeing as you request. They get you in and out really quickly for morning monitoring, but also take time to answer whatever questions you might have. The after-hours hotline is also excellent. I've had to call a few times and always respected my experiences of negative symptoms, pain, etc. Notes specific to my nurse (nicole): PROS: -Insanely fast portal responses. If you have not gotten a response, she's probably on vacation -Overall friendly demeanor CONS -Dosing instructions not always given clearly -Sometimes some things are lost in translation between dr. and nurse GENERAL INFO -Very straightforward and business like. She's not mean, but I would not expect her to hold my hand (literally or metaphorically) through anything
Describe your experience with University of Pennsylvania Penn Fertility Care.
Strengths: -Monitoring hours are great and can happen at multiple locations on weekdays -There is an after hours line/on-call service -As a Penn Fertility patient, you get amazing discounts through the Pennsylvania Hospital Pharmacy. I had insurance but I was quoted a price of $1800 for all of my retrieval meds. Gene the pharmacist there is an absolute saint. -My Penn Medicine is actually a pretty amazing portal. Very user friendly. You can look up all the notes your doctor writes about you via the visit summary feature, as well as all of your imaging from major diagnostics (e.g. HSG, surgery) Weaknesses: -Finance is hugely disorganized. You have to stay on top of your bill like white on rice. -Due to high clinic volume, there is usually a 6-8 week wait to get in the cue for a consultation, retrieval, or transfer -They do not upload your bloodwork or ultrasound results to the portal (although you can just take a photo of the patient info screen during monitoring visits) -You are not allowed to speak to the embryologists Neutrals -Penn is a teaching hospital. Fellows tend to be more empathetic and kind because I don't think they have compassion fatigue yet, but when it comes to actual diagnostic procedures, they are clearly not as skilled and take longer. -Closure from Christmas-New Year's means that they do not schedule anything that might need monitoring during that week.
Describe your experience with your monitoring appointments at University of Pennsylvania Penn Fertility Care.
Very efficient. Never had to wait more than ten minutes and usually in and out within thirty minutes total. I like that they have soothing images of clouds, etc .on the lights! Each treatment room has its own private bathroom, which is a plus.
Describe the costs associated with your care under Kathleen (Kate) O'Neill at University of Pennsylvania Penn Fertility Care.
I had insurance through Aetna (NJ) so most of my costs were covered. I did pay out of pocket for sperm freezing ($350ish/year), embryo storage ($430/yr), and mock transfers ($240)
Describe Kathleen (Kate) O'Neill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Pennsylvania Penn Fertility Care.
Dr. O'Neill bases her transfer protocol for untested embryos on anticipated number of euploid embryos by age. For example, if you have three embryos and research estimates 30% aneuploid, she would transfer one embryo, then two, since we'd assume at least one of those embryos would not be viable.
What specific things went wrong at University of Pennsylvania Penn Fertility Care?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to order appropriate test
  • Provided conflicting information
8
Doctor
Kathleen (Kate) O'Neill
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
7
Clinic
University of Pennsylvania Penn Fertility Care
Philadelphia - Market
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
9
Age
26 - 27
Treated
2018 - 2019
Success with this Doc
?
Treatment
5 IUI, Donor Sperm
Diagnosis
PCOS
10
9
Despite seeing several providers for regular visits, Dr. O'Neill has gone out of her way to be my provider for significant moments in my course of treatment, even when she was not the provider-of-the-day. Also, my partner has not been able to make it to many of my appointments, but Dr. O'Neill always thinks to ask how she is doing and how we are feeling in the fertility care process... I appreciate her careful balance between expressing optimism and hope, and being realistic about the process of fertility care. I would recommend her without any hesitation to any of my friends or family members in need of fertility care.
I have PCOS, and was put on letrozole protocol (days 4-8), as it is shown to be more effective than Clomid in PCOS. Given that we have the expense of donor sperm, Dr. O'Neill offered to do monitored cycles with trigger shots to optimize our timing for IUI insemination. She also offered to let us use home OPKs if we preferred to have a less invasive/clinical approach to conception as a lesbian couple without "proven infertility" (by insurance standards). We opted for the monitored cycles, but appreciated her sensitivity to our situation. We have not been successful in our first four cycles so far, and are in the TWW for our 5th.
Age
26 - 27
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI, Donor Sperm
Diagnosis
PCOS
10
9
How was your experience with Kathleen (Kate) O'Neill at University of Pennsylvania Penn Fertility Care?
Dr. O'Neill has a warm and engaging demeanor. She is thorough and accessible in her explanation of options and procedures. She is understanding of the financial pressures of using donor sperm and makes sure my wife and I are fully on board with the plan at each step of the process. I appreciate her careful balance between expressing optimism and hope, and being realistic about the process of fertility care. I would recommend her without any hesitation to any of my friends or family members in need of fertility care.
What's one piece of advice would you give a prospective patient of Kathleen (Kate) O'Neill at University of Pennsylvania Penn Fertility Care?
Be open and honest about your needs and desires, and never shy away from asking questions about your treatment. Dr. O'Neill will truly partner with you in this process.
During treatment, were you treated like a number or a human with Kathleen (Kate) O'Neill at University of Pennsylvania Penn Fertility Care?
Penn Fertility Care works on a group practice model, where the physicians rotate coverage for procedures, weekend coverage, etc. Despite seeing several providers for regular visits, Dr. O'Neill has gone out of her way to be my provider for significant moments in my course of treatment, even when she was not the provider-of-the-day. Also, my partner has not been able to make it to many of my appointments, but Dr. O'Neill always thinks to ask how she is doing and how we are feeling in the fertility care process.
Describe the protocols Kathleen (Kate) O'Neill used in your cycles at University of Pennsylvania Penn Fertility Care and their degree of success.
I have PCOS, and was put on letrozole protocol (days 4-8), as it is shown to be more effective than Clomid in PCOS. Given that we have the expense of donor sperm, Dr. O'Neill offered to do monitored cycles with trigger shots to optimize our timing for IUI insemination. She also offered to let us use home OPKs if we preferred to have a less invasive/clinical approach to conception as a lesbian couple without "proven infertility" (by insurance standards). We opted for the monitored cycles, but appreciated her sensitivity to our situation. We have not been successful in our first four cycles so far, and are in the TWW for our 5th.
Describe your experience with your nurse at University of Pennsylvania Penn Fertility Care. (Assigned nurse: Amy)
Amy has been available to answer any questions along the way and to clarify timing for treatments. Any questions she cannot answer she passes up the chain to Dr. O'Neill.
Describe your experience with University of Pennsylvania Penn Fertility Care.
Clinic runs very efficiently for monitoring appointments in the morning. It would be nice if they had even earlier monitoring appointments available since so many of their patients work in healthcare fields and are likewise expected to be at work at 7 am. All of the clinical staff have been appropriate regarding our care as a same-sex couple, but some of the front desk employees consistently ask after "my husband" when I check in for appointments. One thing to be aware of is that children are allowed in the waiting area, which is understandable for couples trying to conceive a subsequent child, but can be painful for those of us struggling to conceive our first.
Describe the costs associated with your care under Kathleen (Kate) O'Neill at University of Pennsylvania Penn Fertility Care.
IUI cycles are $1000 plus meds
Describe Kathleen (Kate) O'Neill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Pennsylvania Penn Fertility Care.
N/a
What specific things went wrong at University of Pennsylvania Penn Fertility Care?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
10
Doctor
Kathleen (Kate) O'Neill
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
University of Pennsylvania Penn Fertility Care
Philadelphia - Market
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more
- Read less
Ask a Question

Ask this reviewer a question about their experience with Kathleen (Kate) O'Neill at University of Pennsylvania Penn Fertility Care.

Verified

This patient has provided documentation of treatment at this clinic.