Kathleen (Kate) O'Neill

Penn Fertility Care

Rated 7.4
Strongly recommend: 11%Neutral: 50%Don't recommend: 39%7.4
11% strongly recommend
4 reviews
Humanity
8.4
8.4
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
7.4
7.4
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
3.1
3.1
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.3
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
University of Michigan
Residency
Barnes-Jewish Hospital of Washington University
Fellowship
Hospital of the University of Pennsylvania

How Doctor Communicates

not available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Kathleen (Kate) O'Neill works at

Penn Fertility Care
Rated 7.2
Strongly recommend: 49%Neutral: 25%Don't recommend: 26%7.2

At 1 office

Philadelphia - Market
3701 Market St.
Philadelphia, PA 19104
800-789-7366
Explore Clinic

4 patient reviews

2020, Unknown Success
NPS
8
NPS
7
Age 34
1 IVF
Endometriosis
Tubal Blockage
Uterine Fibroids
Black or African-American
Income $100K - $199K
Operations
1st of 2 Docs
Neutral
Neutral
Success w/ Doc Too early to know
I have been pleased with the rapport I have with her [Dr. O'Neill]. I try to be a good self-advocate and spend a lot of time reading research articles so I can be informed about my own treatment. Dr. O'Neill has always been open to listening to my opinions and helping me interpret what I've read. She listens and remembers my anxieties and fears, and her clinical decisions take into account not just how they will affect me fertility-wise, but also psychologically and emotionally. A various points she's asked me if I would like to take a break. I've also noticed that the admin staff speak highly of her, which is a good sign as she is in a position of power within the clinic environment. I should add the caveat that since Penn is a high volume clinic, the majority of my interactions are with ultrasound te
[Monitoring at University of Pennsylvania Fertility Care is] Very efficient. Never had to wait more than ten minutes and usually in and out within thirty minutes total...My Penn Medicine is actually a pretty amazing portal. Very user friendly. You can look up all the notes your doctor writes about you via the visit summary feature, as well as all of your imaging from major diagnostics (e.g. HSG, surgery) Weaknesses: -Finance is hugely disorganized. You have to stay on top of your bill like white on rice. -Due to high clinic volume, there is usually a 6-8 week wait to get in the cue for a consultation, retrieval, or transfer -They do not upload your bloodwork or ultrasound results to the portal (alt
How was your experience with Kathleen (Kate) O'Neill at Penn Fertility Care?
I wanted to write this review before we transferred so I could share my experience without bias stemming from success or failure. I have had consultations with three REs and been in treatment with two, so I'm writing about Dr. O'Neill in relation to my general experience of the fertility industrial complex. PROS: -willing to listen and try newer diagnostics such as ERA and DNA fragmentation testing, *if you suggest them* -considers research brought by patients when developing a treatment plan -will initiate phone calls (vs. portal messages) outside of official consultations for quick discussions on next steps forward -seems to have a consultative approach and often mentions working with her Fellows and other colleagues to come to a decision on treatment. -while I would not say she is deeply informed on the role of race in infertility treatment, I was able to bring up the subject and she did not shy away from it -Genuinely kind and empathetic when you get bad news CONS (with the note that I think many of these are universal problems in high-patient volume clinics) -Not so good at communicating with her nurse. On multiple occasions I've gotten one set of medication instructions from Dr. O'Neill, a different set from the nurse, and had to ask her to double check with Dr. O'Neill. -Can be overconfident when she's incorrect about something - e.g. you believe you are having a procedure to look at X and Y issues, but she only remembers issue Y, so you have to ask her to go dig through your records to find evidence of issue X NEUTRAL/GENERAL INFO -Seems to err on the side of slightly conservative measures when it comes to making adjustments in treatment protocols. As mentioned above, she's open to ideas, but when left to her own devices, her style seems to favor treatments with a long track record of success -Does not give estimated probability of success (I didn't ask for it either) -Can be blunt and action oriented or warm and sympathetic at turns
During treatment, were you treated like a number or a human with Kathleen (Kate) O'Neill at Penn Fertility Care?
Dr. O'Neill is my second RE. My first RE was kind but distant. I didn't select Dr. O'Neill intentionally - she was the first appointment available - but I have been pleased with the rapport I have with her. I try to be a good self-advocate and spend a lot of time reading research articles so I can be informed about my own treatment. Dr. O'Neill has always been open to listening to my opinions and helping me interpret what I've read. She listens and remembers my anxieties and fears, and her clinical decisions take into account not just how they will affect me fertility-wise, but also psychologically and emotionally. A various points she's asked me if I would like to take a break. I've also noticed that the admin staff speak highly of her, which is a good sign as she is in a position of power within the clinic environment. I should add the caveat that since Penn is a high volume clinic, the majority of my interactions are with ultrasound techs and my assigned nurse. However, based on conversations with others at high volume clinics, I still get a level of interaction that is satisfactory, as long as I am intentional and proactive about setting up consult appointments.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Nicole)
Overall I love the clinic staff. They are very sweet and cheerful in what must be a challenging environment, but don't make false promises. The ultrasound techs will give you as much or as little information about what they're seeing as you request. They get you in and out really quickly for morning monitoring, but also take time to answer whatever questions you might have. The after-hours hotline is also excellent. I've had to call a few times and always respected my experiences of negative symptoms, pain, etc. Notes specific to my nurse (nicole): PROS: -Insanely fast portal responses. If you have not gotten a response, she's probably on vacation -Overall friendly demeanor CONS -Dosing instructions not always given clearly -Sometimes some things are lost in translation between dr. and nurse GENERAL INFO -Very straightforward and business like. She's not mean, but I would not expect her to hold my hand (literally or metaphorically) through anything
Describe your experience with Penn Fertility Care.
Strengths: -Monitoring hours are great and can happen at multiple locations on weekdays -There is an after hours line/on-call service -As a Penn Fertility patient, you get amazing discounts through the Pennsylvania Hospital Pharmacy. I had insurance but I was quoted a price of $1800 for all of my retrieval meds. Gene the pharmacist there is an absolute saint. -My Penn Medicine is actually a pretty amazing portal. Very user friendly. You can look up all the notes your doctor writes about you via the visit summary feature, as well as all of your imaging from major diagnostics (e.g. HSG, surgery) Weaknesses: -Finance is hugely disorganized. You have to stay on top of your bill like white on rice. -Due to high clinic volume, there is usually a 6-8 week wait to get in the cue for a consultation, retrieval, or transfer -They do not upload your bloodwork or ultrasound results to the portal (although you can just take a photo of the patient info screen during monitoring visits) -You are not allowed to speak to the embryologists Neutrals -Penn is a teaching hospital. Fellows tend to be more empathetic and kind because I don't think they have compassion fatigue yet, but when it comes to actual diagnostic procedures, they are clearly not as skilled and take longer. -Closure from Christmas-New Year's means that they do not schedule anything that might need monitoring during that week.
Describe your experience with your monitoring appointments at Penn Fertility Care.
Very efficient. Never had to wait more than ten minutes and usually in and out within thirty minutes total. I like that they have soothing images of clouds, etc .on the lights! Each treatment room has its own private bathroom, which is a plus.
Describe the costs associated with your care under Kathleen (Kate) O'Neill at Penn Fertility Care.
I had insurance through Aetna (NJ) so most of my costs were covered. I did pay out of pocket for sperm freezing ($350ish/year), embryo storage ($430/yr), and mock transfers ($240)
Describe Kathleen (Kate) O'Neill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
Dr. O'Neill bases her transfer protocol for untested embryos on anticipated number of euploid embryos by age. For example, if you have three embryos and research estimates 30% aneuploid, she would transfer one embryo, then two, since we'd assume at least one of those embryos would not be viable.
What specific things went wrong at Penn Fertility Care?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to order appropriate test
  • Provided conflicting information
8
Doctor
Kathleen (Kate) O'Neill
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
7
Clinic
Penn Fertility Care
Philadelphia - Market
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
6
NPS
6
Age 31 - 32
4 IUI
Unexplained
European
Income $200K - $499K
Marketer or PR
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
Dr ONeill was informative but it is difficult to get an appointment or get in touch with her. I have no idea if we should adjust treatment at this point so I scheduled a follow up. While I trust her as a doctor, there's a big disconnect and gap in communication as a patient receiving test results and treatment with little to no explanation or adjustments between cycles..
[Penn Fertility Care] Strengths - nice offices, testing on site, good stats of success, overall friendly staff Weaknesses - Takes a long time to get an appointment with a doctor, book well in advance so you don't experience a gap like I did Proactively follow up if you want more information on treatment plans and test results because someone might not follow up with you...around $400 for the IUI treatment, $1400 for ultrasounds if we want to do monitoring each cycle as well
How was your experience with Kathleen (Kate) O'Neill at Penn Fertility Care?
Dr ONeill was informative but it is difficult to get an appointment or get in touch with her. I have no idea if we should adjust treatment at this point so I scheduled a follow up. While I trust her as a doctor, there's a big disconnect and gap in communication as a patient receiving test results and treatment with little to no explanation or adjustments between cycles
What's one piece of advice would you give a prospective patient of Kathleen (Kate) O'Neill at Penn Fertility Care?
Go in with an understanding that she will not be your primary care provider during treatment and that you should schedule appointments well in advance
During treatment, were you treated like a number or a human with Kathleen (Kate) O'Neill at Penn Fertility Care?
I received confusing testing results that made it seem like i had a partial tube blockage and no one explained the results to me and just wanted me to proceed with treatment
Describe the protocols Kathleen (Kate) O'Neill used in your cycles at Penn Fertility Care and their degree of success.
using Clomid to hopefully produce multiple eggs and then IUI to increase the odds of conception
Describe your experience with the nursing staff at Penn Fertility Care.
nurses are usually different and most don't take the time to explain treatment or read my chart to know what was done before. i was asked for example why we did a trigger shot the previous cycle and as a patient i have no idea because it was never explained and i would hope that info would be in my chart Shoutout to Nicole who has shown compassion taken the time to talk through treatment plans with me and recommend next steps such as following up with Dr ONeill
Describe your experience with Penn Fertility Care.
Strengths - nice offices, testing on site, good stats of success, overall friendly staff Weaknesses - Takes a long time to get an appointment with a doctor, book well in advance so you don't experience a gap like I did Proactively follow up if you want more information on treatment plans and test results because someone might not follow up with you
Describe the costs associated with your care under Kathleen (Kate) O'Neill at Penn Fertility Care.
around $400 for the IUI treatment, $1400 for ultrasounds if we want to do monitoring each cycle as well
What specific things went wrong at Penn Fertility Care?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Penn Fertility Care.
The biggest thing was not getting answers or any follow up after doing testing for tube blockage. The NP who did the test told me there might be a partial blockage and then I heard nothing until I reached out. Even then, the info was minimal and I had a lot more questions that I thought would be answered when I went in for my first IUI appointment but was immediatly expected to pay and had no one to talk to. Thanksfully a kind nurse sat down with me and answered my questions before we proceeded. It's still unclear what those results mean for my chances of success
6
Doctor
Kathleen (Kate) O'Neill
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
2 of 5
6
Clinic
Penn Fertility Care
Philadelphia - Market
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
9
Age 26 - 27
5 IUI
Donor Sperm
PCOS
European
Income $0 - $49K
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Despite seeing several providers for regular visits, Dr. O'Neill has gone out of her way to be my provider for significant moments in my course of treatment, even when she was not the provider-of-the-day. Also, my partner has not been able to make it to many of my appointments, but Dr. O'Neill always thinks to ask how she is doing and how we are feeling in the fertility care process... I appreciate her careful balance between expressing optimism and hope, and being realistic about the process of fertility care. I would recommend her without any hesitation to any of my friends or family members in need of fertility care.
I have PCOS, and was put on letrozole protocol (days 4-8), as it is shown to be more effective than Clomid in PCOS. Given that we have the expense of donor sperm, Dr. O'Neill offered to do monitored cycles with trigger shots to optimize our timing for IUI insemination. She also offered to let us use home OPKs if we preferred to have a less invasive/clinical approach to conception as a lesbian couple without "proven infertility" (by insurance standards). We opted for the monitored cycles, but appreciated her sensitivity to our situation. We have not been successful in our first four cycles so far, and are in the TWW for our 5th.
How was your experience with Kathleen (Kate) O'Neill at Penn Fertility Care?
Dr. O'Neill has a warm and engaging demeanor. She is thorough and accessible in her explanation of options and procedures. She is understanding of the financial pressures of using donor sperm and makes sure my wife and I are fully on board with the plan at each step of the process. I appreciate her careful balance between expressing optimism and hope, and being realistic about the process of fertility care. I would recommend her without any hesitation to any of my friends or family members in need of fertility care.
What's one piece of advice would you give a prospective patient of Kathleen (Kate) O'Neill at Penn Fertility Care?
Be open and honest about your needs and desires, and never shy away from asking questions about your treatment. Dr. O'Neill will truly partner with you in this process.
During treatment, were you treated like a number or a human with Kathleen (Kate) O'Neill at Penn Fertility Care?
Penn Fertility Care works on a group practice model, where the physicians rotate coverage for procedures, weekend coverage, etc. Despite seeing several providers for regular visits, Dr. O'Neill has gone out of her way to be my provider for significant moments in my course of treatment, even when she was not the provider-of-the-day. Also, my partner has not been able to make it to many of my appointments, but Dr. O'Neill always thinks to ask how she is doing and how we are feeling in the fertility care process.
Describe the protocols Kathleen (Kate) O'Neill used in your cycles at Penn Fertility Care and their degree of success.
I have PCOS, and was put on letrozole protocol (days 4-8), as it is shown to be more effective than Clomid in PCOS. Given that we have the expense of donor sperm, Dr. O'Neill offered to do monitored cycles with trigger shots to optimize our timing for IUI insemination. She also offered to let us use home OPKs if we preferred to have a less invasive/clinical approach to conception as a lesbian couple without "proven infertility" (by insurance standards). We opted for the monitored cycles, but appreciated her sensitivity to our situation. We have not been successful in our first four cycles so far, and are in the TWW for our 5th.
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Amy)
Amy has been available to answer any questions along the way and to clarify timing for treatments. Any questions she cannot answer she passes up the chain to Dr. O'Neill.
Describe your experience with Penn Fertility Care.
Clinic runs very efficiently for monitoring appointments in the morning. It would be nice if they had even earlier monitoring appointments available since so many of their patients work in healthcare fields and are likewise expected to be at work at 7 am. All of the clinical staff have been appropriate regarding our care as a same-sex couple, but some of the front desk employees consistently ask after "my husband" when I check in for appointments. One thing to be aware of is that children are allowed in the waiting area, which is understandable for couples trying to conceive a subsequent child, but can be painful for those of us struggling to conceive our first.
Describe the costs associated with your care under Kathleen (Kate) O'Neill at Penn Fertility Care.
IUI cycles are $1000 plus meds
Describe Kathleen (Kate) O'Neill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
N/a
What specific things went wrong at Penn Fertility Care?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
10
Doctor
Kathleen (Kate) O'Neill
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Penn Fertility Care
Philadelphia - Market
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Unsuccessful
NPS
8
NPS
7
Age 32 - 33
Diminished Ovarian Reserve
Male Factor
Uterine Fibroids
Black or African-American
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
3 IUI With Other Docs
Neutral
Neutral
Unsuccessful
Dr. O'Neill was sweet but straight forward which I completely appreciated. I wanted someone that was able to breakdown the facts but to also treat me like a human and not like a number. She respected our wishes and empathize with our pain and struggles. Overall the experience was stressful but working with her made it a little better...Her plan if we got to egg retrieval and transfer was to put 2 back in. I have a proven uterus...struggling with DOR, secondary infertility with male factor. So she felt putting in 2 gave us a better chance of conception...
Overall communication was a weakness [at Penn Fertility Care]. Getting patients in and out was a strength. I think they need to work on communication with finances but other than that everything else was fine...My nurse was good. She contacted me when necessary and relayed messages to Dr. O'Neill in a timely matter...Remember to always be your biggest advocate no matter which clinic you choose. Always do your research and you don't have to take everything for face value. If something seems off follow up...
How was your experience with Kathleen (Kate) O'Neill at Penn Fertility Care?
Dr. O'Neill was great she empathize with my pain but was candid in her decision making for our care. She did lab orders that I asked for without question and supported us throughout our journey with her.
What's one piece of advice would you give a prospective patient of Kathleen (Kate) O'Neill at Penn Fertility Care?
Always use your voice. You are your biggest advocate.
During treatment, were you treated like a number or a human with Kathleen (Kate) O'Neill at Penn Fertility Care?
Dr. O'Neill was sweet but straight forward which I completely appreciated. I wanted someone that was able to breakdown the facts but to also treat me like a human and not like a number. She respected our wishes and empathize with our pain and struggles. Overall the experience was stressful but working with her made it a little better.
Describe your experience with your nurse at Penn Fertility Care.
My nurse was good. She contacted me when necessary and relayed messages to Dr. O'Neill in a timely matter.
Describe your experience with Penn Fertility Care.
Overall communication was a weakness. Getting patients in and out was a strength. I think they need to work on communication with finances but other than that everything else was fine. Remember to always be your biggest advocate no matter which clinic you choose. Always do your research and you don't have to take everything for face value. If something seems off follow up.
Describe Kathleen (Kate) O'Neill's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
Her plan if we got to egg retrieval and transfer was to put 2 back in. I have a proven uterus, we have an 8 year old but are struggling with DOR, secondary infertility with male factor. So she felt putting in 2 gave us a better chance of conception.
What specific things went wrong at Penn Fertility Care?
  • Lost paperwork
Describe the specific things that went wrong at Penn Fertility Care.
Consent to unfreeze paperwork should have been signed at appt but needed to be done at a later date because they forgot to get it.
8
Doctor
Kathleen (Kate) O'Neill
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
7
Clinic
Penn Fertility Care
Philadelphia - Market
NPS
Operations
2 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5