Kay Waud

The staff and Dr. Kay Waud are top notch! The facility (Arlington) was clean, welcoming, and modern. They are also very punctual for all appointment. My biggest pain points (though small) were with the billing department (having wrong information about my insurance coverage, etc).

This was by far the worst experience at a clinic in my entire life. The nurses pulled the wrong lab results (results for 2 years prior for different test) from the wrong lab and accused me of not getting the right lab work done. I am not sure how I would have been able to get testing for something else and then send it to them without a written order. The nurses seemed uninterested in explaining anything, my treatment, my medications and how to use them and why and my diagnosis. The nurses also didn't inform me that I'd have to have a 2 hour glucose test, so when I went to the lab, I wasn't prepared and didn't have enough time. I had to come back another day, wasting an additional day and taking time from work. They mostly seemed annoyed that I was contacting them or asking questions at appointments. The communication is terrible. Dr. Waud did not have any of the test results when she made the diagnosis of PCOS and put me on metformin. The whole point of seeing them was to having the proper testing done. She was upset when I kept on asking why she thought I had PCOS. She only wanted to sell us on the IVF Guarantee program, which wouldn't make sense for us with the outcome of our testing. Just seems like this clinic wants money. The financial department is very poorly run. We couldn't reach anyone to get financial information for weeks. When we did get the information, it was a bunch of jargon that makes no sense to first time IVF patients and we couldn't get anyone to call us back to explain anything. We were being forced to choose a "plan" without understanding what our options were. We are highly educated people and have no problem being able to sift through this type of language, but the Dominion Financial aspects seem intentionally vague so that you spend more money than you need. I discussed all of these issues with the Administrative department and hope they make these changes for future patients.

It's a small enough clinic that you get personalized attention and people remember your name, but they're very bad at information sharing. They don't give you lab results or even basic information about procedure outcomes unless you chase them down. The business side of the clinic is disorganized; they didn't keep an accounting of the deposit they made me pay, so they tried to bill me for things even though they already had a huge deposit, and I had to fight with them and provide proof that I had put down a deposit. They forgot to bill my insurance several times. They also failed to send medical records when needed by other doctors.

This clinic is wonderful. The offices and lobby are always neat and clean, and the waiting area is comfortable. The front desk staff will always greet you with kindness and a smile. Appointments are made very efficiently over the phone, and I have never been kept waiting past an appointment time before seeing the doctor. Billing is even around the corner and incredibly helpful - they will answer any and all questions you have about costs of treatment on the spot. If I had just one issue, and it's a slight one, it would be that you can almost never reach a nurse directly in real time - you'll have to leave a voicemail at the nurses' desk, and they will return your call. At times, this can take a few hours, but they never make you wait more than a day for a return call, so it's really a minor issue.

The waiting room is beautiful, as are all the facilities. The billing folks are not super clear, but having encountered others at other clinics, that seems to be par for the course. I saw Dr. Waud for every step - consultations, diagnostic testing, and, unfortunately, D&C and follow-up hysteroscopy procédures.

Dominion’s offices are wonderful! Clean, modern and up to date technology. They keep up with all the latest research and science. I was seen mostly at the Fair Oaks office but also had some treatments at the Arlington location.

I had a very straightforward and relatively seamless administrative experience -- the one snafu was not their fault but with our insurance, and Guriet was wonderful in helping us untangle it. They are prompt, responsive, and kind. I felt like I was in very good hands from my first visit to my "graduation."