Rated 7.5
Strongly recommend: 60%Neutral: 8%Don't recommend: 31%7.5
60% strongly recommend
7 reviews
Humanity
8.1
8.1
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.3
9.3
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.5
5.5
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ Care
6
6
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Responsiveness
6.8
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
University of California San Diego
Residency
E. VA Med School
Fellowship
Jones Institute for Repro Med

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Kay Waud works in 1 office at

Current Clinic Unknown
Rated

Explore Clinic
Current Clinic Unknown
address unknown
city, ON 00000

7 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 42
1 IVF
Tubal Blockage
Latinx
Black or African-American
Income $200K - $499K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I am a fan of Dr. Kay. Period. I felt safe (in every sense of the word, emotionally, physically, etc.) and seen throughout this journey. I did not see her at every visit, as the majority of my visits were monitoring appointments, but she handled all of my procedures and was there for all of the milestone appointments (including the egg retrieval, embryo transfer, pregnancy ultrasounds, etc.)....
The staff at Dominion (Arlington) is amazing! The front desk staff, the nurses, and my coordinator made such a difference in my journey. Wow! If I wasn't sure about next steps or something I was able to quickly get a response via the portal or after leaving a voicemail with the nurses. The only thing I do think could have been better, I felt like a lot of the questions I asked were pretty standard and it would have been helpful to have the information up front. Once I asked however, the nurses and my coordinator were thorough and extremely helpful, but would have been even better to not have even needed to ask some of the generic questions in the first place.
How was your experience with Kay Waud at Dominion Fertility?
I am a fan of Dr. Kay. Period. I felt safe (in every sense of the word, emotionally, physically, etc.) and seen throughout this journey. I did not see her at every visit, as the majority of my visits were monitoring appointments, but she handled all of my procedures and was there for all of the milestone appointments (including the egg retrieval, embryo transfer, pregnancy ultrasounds, etc.).
What's one piece of advice would you give a prospective patient of Kay Waud at Dominion Fertility?
As with any doctor/patient relationship, trust your gut. You are important and your journey is yours. It is important you feel heard and seen and important. If all of this checks out as it did for me, and you want to proceed with Dr. Kay - DO! I did and do not regret it for one moment.
During treatment, were you treated like a number or a human with Kay Waud at Dominion Fertility?
Dr. Kay has great bedside manner. I don't know if my treatment plan was tailored to me or how common my experience was, so I can't speak on that - but I felt heard and cared for during every conversation from my consultation through graduation.
Describe the protocols Kay Waud used in your cycles at Dominion Fertility and their degree of success.
I was not getting pregnant after trying for 6 months. We did a hysterosonogram (water sonogram), hysterosalpingogram (HSG), couples genetic testing, and semen analysis - which I think is all standard for the clinic. We found out I have a blocked tube, and because I was already 41 at the time decided to pursue IVF rather than try IUI. I did a stimulated IVF cycle. Only one ovary responded to the medications, but the egg retrieval was successful. After Intracytoplasmic Sperm Injection (ICSI), the 5 days, and Preimplantation Genetic Testing (PGD), I was left with only one healthy embryo. Since I only had the one, Dr. Kay recommended we also do an Endometrial Receptivity Analysis (ERA) cycle to increase our chances of success. Then I had a mock embryo transfer (standard) and a successful frozen embryo transfer. I am currently 11 weeks pregnant and remaining hopeful!
Describe your experience with your nurse at Dominion Fertility. (Assigned nurse: Jackie (Coordinator))
The staff at Dominion (Arlington) is amazing! The front desk staff, the nurses, and my coordinator made such a difference in my journey. Wow! If I wasn't sure about next steps or something I was able to quickly get a response via the portal or after leaving a voicemail with the nurses. The only thing I do think could have been better, I felt like a lot of the questions I asked were pretty standard and it would have been helpful to have the information up front. Once I asked however, the nurses and my coordinator were thorough and extremely helpful, but would have been even better to not have even needed to ask some of the generic questions in the first place.
Describe your experience with Dominion Fertility.
The staff and Dr. Kay Waud are top notch! The facility (Arlington) was clean, welcoming, and modern. They are also very punctual for all appointment. My biggest pain points (though small) were with the billing department (having wrong information about my insurance coverage, etc).
Describe the costs associated with your care under Kay Waud at Dominion Fertility.
Most covered by insurance other than the couples genetic testing, the ERA test cycle, and the embryo genetic testing (PGS/PGT).
Describe Kay Waud's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dominion Fertility.
Dominion does not do multiple embryo transfers. I can't comment on eSET because after genetic testing (PGS/PGT) of my embryos, I was only left with one healthy embryo.
10
Doctor
Kay Waud
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
Dominion Fertility
Arlington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
0
NPS
0
Age 37
PCOS
Consultant
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Kay diagnosed me with PCOS without having my test results based on the fact that my periods were "irregular" (which they really aren't). She insisted I go on metformin and that even if I didn't have PCOS I'd still need this medication. She was extremely difficult to get a hold of outside of an office visit. She was kind, but never made me feel comfortable in her diagnosis or decisions. I didn't feel like I would be in good care.
She [our Dominion Fertility nurse] was very nice, but for many years on the job, I would have expected better communication, understanding. I also shouldn't have to wait to weeks to start treatment because my nurse coordinator didn't contact me...we couldn't get anyone [from finance] to call us back to explain anything. We were being forced to choose a "plan" without understanding what our options were..
How was your experience with Kay Waud at Dominion Fertility?
The entire experience at Dominion Fertility was pretty terrible. The very first appointment went great, I thought the nurses were friendly and Dr. Kay explained the testing we would need. Dr. Kay diagnosed me with PCOS without having my test results based on the fact that my periods were "irregular" (which they really aren't). She insisted I go on metformin and that even if I didn't have PCOS I'd still need this medication. She was extremely difficult to get a hold of outside of an office visit. She was kind, but never made me feel comfortable in her diagnosis or decisions. I didn't feel like I would be in good care.
What's one piece of advice would you give a prospective patient of Kay Waud at Dominion Fertility?
Do your research, make sure that you feel comfortable with the diagnosis and treatment.
During treatment, were you treated like a number or a human with Kay Waud at Dominion Fertility?
It was impossible to reach the doctor outside of an office visit. When I did, I was given generic information that wasn't personalized to my specific needs. It seemed like the most important was to sell us on the IVF Guarantee program which would end up costing us a lot more money.
Describe the protocols Kay Waud used in your cycles at Dominion Fertility and their degree of success.
I didn't get far in treatment because of my experience. I was prescribed metformin unnecessarily and incorrectly diagnosed with PCOS.
Describe your experience with your nurse at Dominion Fertility. (Assigned nurse: Hollie)
I wasn't contacted by my nurse coordinator for two weeks. I had to call repeatedly to get her to call me and explain the next steps of treatment as it wasn't clear. She wasn't able to fully answer all of our questions and had to refer us back to Dr. Waud. She was very nice, but for many years on the job, I would have expected better communication, understanding. I also shouldn't have to wait to weeks to start treatment because my nurse coordinator didn't contact me.
Describe your experience with Dominion Fertility.
This was by far the worst experience at a clinic in my entire life. The nurses pulled the wrong lab results (results for 2 years prior for different test) from the wrong lab and accused me of not getting the right lab work done. I am not sure how I would have been able to get testing for something else and then send it to them without a written order. The nurses seemed uninterested in explaining anything, my treatment, my medications and how to use them and why and my diagnosis. The nurses also didn't inform me that I'd have to have a 2 hour glucose test, so when I went to the lab, I wasn't prepared and didn't have enough time. I had to come back another day, wasting an additional day and taking time from work. They mostly seemed annoyed that I was contacting them or asking questions at appointments. The communication is terrible. Dr. Waud did not have any of the test results when she made the diagnosis of PCOS and put me on metformin. The whole point of seeing them was to having the proper testing done. She was upset when I kept on asking why she thought I had PCOS. She only wanted to sell us on the IVF Guarantee program, which wouldn't make sense for us with the outcome of our testing. Just seems like this clinic wants money. The financial department is very poorly run. We couldn't reach anyone to get financial information for weeks. When we did get the information, it was a bunch of jargon that makes no sense to first time IVF patients and we couldn't get anyone to call us back to explain anything. We were being forced to choose a "plan" without understanding what our options were. We are highly educated people and have no problem being able to sift through this type of language, but the Dominion Financial aspects seem intentionally vague so that you spend more money than you need. I discussed all of these issues with the Administrative department and hope they make these changes for future patients.
What specific things went wrong at Dominion Fertility?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
0
Doctor
Kay Waud
NPS
Humanity
1 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
3 of 5
0
Clinic
Dominion Fertility
Arlington
NPS
Operations
1 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
3 of 5
Educational Resources
1 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
5
NPS
5
Age 37 - 38
2 IVF
2 Embryo Freezing
Unexplained
European
Ashkenazi Jewish
Middle Eastern
Income $100K - $199K
Lawyer
Only Doc Seen
Donor Sperm
LGBTQ
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Waud is sensitive and friendly, but it's very hard to get to see her or talk to her. Even after failed transfers it was hard to get her to return my calls. she also stuck to established protocols and didn't personalize treatment to my specific issues, and if I asked questions she kind of blew me off. It was also very difficult to get basic information such as lab results, etc...I think she oversells. She told me to expect a high number of eggs retrieved, then when I responded poorly to stims in my first cycle she just kind of shrugged and repeated the exact same protocol for my second cycle. My FETs failed and again she just kind of shrugged. I felt like I could never get enough information out of her. It was very frustrating.
I only met my nurse coordinator [at Dominion Fertility] one time in more than a year. She was always very distracted when I called with questions, and seemed very disorganized. The nursing staff I saw at monitoring visits were mostly very friendly and competent. I always felt like they had my best interests in mind and they remembered things and followed up...It's a small enough clinic that you get personalized attention and people remember your name, but they're very bad at information sharing. They don't give you lab results or even basic information about procedure outcomes unless you chase them down. The business side of the clinic is disorganized; they didn't keep
How was your experience with Kay Waud at Dominion Fertility?
I think she oversells. She told me to expect a high number of eggs retrieved, then when I responded poorly to stims in my first cycle she just kind of shrugged and repeated the exact same protocol for my second cycle. My FETs failed and again she just kind of shrugged. I felt like I could never get enough information out of her. It was very frustrating.
What's one piece of advice would you give a prospective patient of Kay Waud at Dominion Fertility?
If you like to know details about your treatment, she's not a good doctor for you. However if you're looking for someone warm with a good bedside manner, she'd be a good fit.
During treatment, were you treated like a number or a human with Kay Waud at Dominion Fertility?
Dr. Waud is sensitive and friendly, but it's very hard to get to see her or talk to her. Even after failed transfers it was hard to get her to return my calls. she also stuck to established protocols and didn't personalize treatment to my specific issues, and if I asked questions she kind of blew me off. It was also very difficult to get basic information such as lab results, etc.
Describe your experience with your nurse at Dominion Fertility. (Assigned nurse: Holli)
I only met my nurse coordinator one time in more than a year. She was always very distracted when I called with questions, and seemed very disorganized. The nursing staff I saw at monitoring visits were mostly very friendly and competent. I always felt like they had my best interests in mind and they remembered things and followed up.
Describe your experience with Dominion Fertility.
It's a small enough clinic that you get personalized attention and people remember your name, but they're very bad at information sharing. They don't give you lab results or even basic information about procedure outcomes unless you chase them down. The business side of the clinic is disorganized; they didn't keep an accounting of the deposit they made me pay, so they tried to bill me for things even though they already had a huge deposit, and I had to fight with them and provide proof that I had put down a deposit. They forgot to bill my insurance several times. They also failed to send medical records when needed by other doctors.
Describe the costs associated with your care under Kay Waud at Dominion Fertility.
I had insurance but they required me to leave a large deposit rather than billing through my insurance and then billing me. Unfortunately they failed to keep a proper accounting of the deposit and billed me for things that should have been paid from the deposit, even threatening to postpone my procedures if I didn't give them more money. Their main finance person was pretty good when I could get a hold of her, but it was a constant battle.
Describe Kay Waud's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dominion Fertility.
I don't think they do multiple embryo transfers. At least I was told it wasn't an option.
What specific things went wrong at Dominion Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
5
Doctor
Kay Waud
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
3 of 5
LGBTQ Care
3 of 5
Trustworthiness
2 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
1 of 5
5
Clinic
Dominion Fertility
Arlington
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
LGBTQ Care
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
10
NPS
10
Age 36
Male Factor
Unexplained
European
Income $100K - $199K
1st of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
we used Natural Cycle IVF [with Dr. Kay Waud]- just my natural egg produced in a cycle without fertility medication prior...She spent so much more time discussing our test results [than previous doctor] and providing some new insights as to why we may be having trouble (particularly pertaining to some male infertility issues)...did not perform any of the major procedures in our Natural Cycle IVF treatment...my experience with her as a patient in consult and diagnostics was very positive.
Every nurse [at Dominion Fertility] at every visit is kind, friendly and eager to make you feel comfortable. Being poked with needles for blood draws and having sonograms every other day during follicle monitoring can be unpleasant, but the nurses remain positive and calm - and they all seem to know how to draw blood very delicately...Prior to starting treatment, we did a mock embryo transfer and a water sonogram, which cost us a total of $650. Most everything that occurs during a Natural Cycle IVF treatment (monitoring, egg retrieval, semen collection, fertilization, embryo transfer, etc.) is covered under a package price of $4900.
How was your experience with Kay Waud at Dominion Fertility?
Dr. Kay did not perform any of the major procedures in our Natural Cycle IVF treatment (Dr. DiMattina did that), but my experience with her as a patient in consult and diagnostics was very positive. She is clearly invested in the best possible outcomes for her patients, and was very candid about treatment options that she did not feel would be good for us (for example, IUI treatment because of our particular challenges would have been a wasted effort in her opinion). I felt very trusting of her opinions and recommendations.
What's one piece of advice would you give a prospective patient of Kay Waud at Dominion Fertility?
Dr. Kay is extremely thorough, and I feel compassionate and kind, but I do think that some might perceive her to be a little bit colder at first conversation. I don't believe this is the case, but you might want to be prepared for that possibility as you consult with her. She will definitely answer your questions, listen to you, and provide you with as much information as you'd like.
During treatment, were you treated like a number or a human with Kay Waud at Dominion Fertility?
Dr. Kay is extremely thorough in her consultations. Not only this, but a few years ago, I had a miscarriage, and she was the doctor to confirm it (even though she was not my primary doctor at Dominion at the time). I didn't immediately remember this, but she did and was very kind a compassionate about it. Our original doctor at Dominion had since left the practice, and Dr. Kay become our new primary. She spent so much more time discussing our test results and providing some new insights as to why we may be having trouble (particularly pertaining to some male infertility issues).
Describe the protocols Kay Waud used in your cycles at Dominion Fertility and their degree of success.
Baby Aspirin once a day to help the lining of my uterus, and then progesterone and estradiol once my embryo was fertilized prior to egg retrieval. Limited activities during the two week wait after transfer. These are all designed for the best possible outcome - successful implantation of the fertilized embryo.
Describe your experience with your nurse at Dominion Fertility. (Assigned nurse: Amy (called me the most))
I can't say enough about the incredible nursing staff and coordinators at Dominion Fertility Arlington. Every nurse at every visit is kind, friendly and eager to make you feel comfortable. Being poked with needles for blood draws and having sonograms every other day during follicle monitoring can be unpleasant, but the nurses remain positive and calm - and they all seem to know how to draw blood very delicately. I have always felt very comforted by the staff at Dominion.
Describe your experience with Dominion Fertility.
This clinic is wonderful. The offices and lobby are always neat and clean, and the waiting area is comfortable. The front desk staff will always greet you with kindness and a smile. Appointments are made very efficiently over the phone, and I have never been kept waiting past an appointment time before seeing the doctor. Billing is even around the corner and incredibly helpful - they will answer any and all questions you have about costs of treatment on the spot. If I had just one issue, and it's a slight one, it would be that you can almost never reach a nurse directly in real time - you'll have to leave a voicemail at the nurses' desk, and they will return your call. At times, this can take a few hours, but they never make you wait more than a day for a return call, so it's really a minor issue.
Describe the costs associated with your care under Kay Waud at Dominion Fertility.
Because Virginia doesn't have a mandate for fertility treatment coverage through health care, patients pay for all of treatments out of pocket. Prior to starting treatment, we did a mock embryo transfer and a water sonogram, which cost us a total of $650. Most everything that occurs during a Natural Cycle IVF treatment (monitoring, egg retrieval, semen collection, fertilization, embryo transfer, etc.) is covered under a package price of $4900. We also paid for assisted hatching of the embryo at $500. Anesthesia for the egg retrieval is an additional separate cost of $500, and then there is the cost of medications, which for us was around $300. All in all, our treatment cost us around $6850.
Describe Kay Waud's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dominion Fertility.
This does not apply to me because we used Natural Cycle IVF - just my natural egg produced in a cycle without fertility medication prior.
10
Doctor
Kay Waud
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Dominion Fertility
Arlington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
8
NPS
7
Age 34 - 35
Recurrent Pregnancy Loss
Unexplained
European
1st of 3 Docs
1 IUI With Other Docs
Neutral
Neutral
Unsuccessful
Dr. Waud is very on top of recent research...One thing I most appreciated about her is she gave me her phone number, and I could text and speak with her directly and immediately about any concerns...I think Dr. Waud would agree that our case turned out to be more complicated than it appeared, resulting in a misdiagnosis which ultimately led us to change clinics...She also teaches at a med school, and she has very clear views on the science of reproductive challenges, which she communicates very clearly.
[The nurses at Dominion Fertility were] All great, sweet women. I had a missed miscarriage which showed itself in a monitoring ultrasound, and in retrospect I could not have been surrounded by nicer people...When we were transferring to the next clinic, we requested our medical records. A crucial report showing the karyotype of our miscarriage was left out of this paperwork, and it took a lot of back and forth and non-responsiveness to resolve.
How was your experience with Kay Waud at Dominion Fertility?
Dr. Waud is very on top of recent research. She also teaches at a med school, and she has very clear views on the science of reproductive challenges, which she communicates very clearly. One thing I most appreciated about her is she gave me her phone number, and I could text and speak with her directly and immediately about any concerns. I have seen two other doctors since then, neither of whom provided that. Unforunately, science does not always match what happens in human existence, and I think Dr. Waud would agree that our case turned out to be more complicated than it appeared, resulting in a misdiagnosis which ultimately led us to change clinics.
What's one piece of advice would you give a prospective patient of Kay Waud at Dominion Fertility?
Ask her to go over all details of your case with a fine tooth comb, examining all contingencies, and not necessarily deciding that the simple answer is the best answer.
During treatment, were you treated like a number or a human with Kay Waud at Dominion Fertility?
Dr. Waud is definitely empathetic. We’ve been through several losses, which was not something she was dismissive of. We experienced one loss and one hysteroscopy under her care, and her bedside manner at surgery was the mix of humane and confident that I want in those stressful situations.
Describe the protocols Kay Waud used in your cycles at Dominion Fertility and their degree of success.
We arrived at Dr. Waud’s office having already lost one single and one twin naturally conceived pregnancy. Dr. Waud thought there was a good independent explanation for each, but nonetheless order some other diagnostic testing. She thought none looked indicative of an inability conceive and carry, so we were sent on our way to try on our own. While we did conceive again relatively quickly, this too resulted in another karyotypically normal loss. To Dr. Waud’s credit, she seemed as sad and stumped by this as we were.
Describe your experience with the nursing staff at Dominion Fertility.
All great, sweet women. I had a missed miscarriage which showed itself in a monitoring ultrasound, and in retrospect I could not have been surrounded by nicer people.
Describe your experience with Dominion Fertility.
The waiting room is beautiful, as are all the facilities. The billing folks are not super clear, but having encountered others at other clinics, that seems to be par for the course. I saw Dr. Waud for every step - consultations, diagnostic testing, and, unfortunately, D&C and follow-up hysteroscopy procédures.
Describe the costs associated with your care under Kay Waud at Dominion Fertility.
Our costs ended up being all diagnostic or pregnancy related, and therefore we had pretty good insurance coverage.
Describe Kay Waud's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dominion Fertility.
N/a
What specific things went wrong at Dominion Fertility?
  • Lost paperwork
  • Lost results
Describe the specific things that went wrong at Dominion Fertility.
When we were transferring to the next clinic, we requested our medical records. A crucial report showing the karyotype of our miscarriage was left out of this paperwork, and it took a lot of back and forth and non-responsiveness to resolve.
8
Doctor
Kay Waud
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
7
Clinic
Dominion Fertility
Arlington
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 36 - 37
1 IVF
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Kay was there with a hug and willing to help me move forward in any way that I wanted to... I also struggle with extreme anxiety and Dr Kay understood that and always made sure to calm my fears... I went to her thinking I had a bicornuate uterus and I had no idea why I wasn’t getting pregnant. It didn’t take her long to realize I actually had a septate uterus. She performed surgery to fix it and I got pregnant on my first FET.
I went to Dominion’s Fair Oaks office and had the pleasure of working with Christina and Lisa. They are both amazing! They always kept me calm and were there to answer any questions I had...Doninion does have a variety of [cost] packages to choose from which is helpful...offices are wonderful! Clean, modern and up to date technology. They keep up with all the latest research and science. I was seen mostly at the Fair Oaks office but also had some treatments at the Arlington location.
How was your experience with Kay Waud at Dominion Fertility?
Dr Kay is an amazing Dr and I would recommend her to anyone struggling with infertility. I went to her thinking I had a bicornuate uterus and I had no idea why I wasn’t getting pregnant. It didn’t take her long to realize I actually had a septate uterus. She performed surgery to fix it and I got pregnant on my first FET. Unfortunately I miscarried my first two babies. Dr Kay was there with a hug and willing to help me move forward in any way that I wanted to. I am currently 14 weeks pregnant with my little girl! I also struggle with extreme anxiety and Dr Kay understood that and always made sure to calm my fears. I can’t say enough good things about this Dr. She is truly one in a million!
What's one piece of advice would you give a prospective patient of Kay Waud at Dominion Fertility?
Ask Dr Kay any questions you have regarding treatment. She is very upfront and honest.
During treatment, were you treated like a number or a human with Kay Waud at Dominion Fertility?
Dr Kay is extremely personable and always remembered every detail of my case.
Describe the protocols Kay Waud used in your cycles at Dominion Fertility and their degree of success.
Since my infertility was really just due to the septate uterus my egg retrieval and transfers were pretty standard I think.
Describe your experience with the nursing staff at Dominion Fertility.
I went to Dominion’s Fair Oaks office and had the pleasure of working with Christina and Lisa. They are both amazing! They always kept me calm and were there to answer any questions I had.
Describe your experience with Dominion Fertility.
Dominion’s offices are wonderful! Clean, modern and up to date technology. They keep up with all the latest research and science. I was seen mostly at the Fair Oaks office but also had some treatments at the Arlington location.
Describe the costs associated with your care under Kay Waud at Dominion Fertility.
Well, IVF isn’t cheap! Doninion does have a variety of packages to choose from which is helpful, but between your package, additional testing and medication it adds up quick!
Describe Kay Waud's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Dominion Fertility.
At Doninion they will only transfer one embryo at a time. At first I thought maybe it would be nice to have twins but now I’m reallh glad that one at a time is their policy.
10
Doctor
Kay Waud
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Dominion Fertility
Fairfax
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2021, Successful
NPS
10
NPS
10
Age 33
1 IUI
European
Income $100K - $199K
Teacher
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Kay was wonderful. Straightforward but with a warm bedside manner. I never felt like a statistic, but a human...I can't recommend Dr. Kay enough. She was wonderful, innovative, and kind. I went through one round of IVF and one transfer with her which resulted in pregnancy. I'll be going back to her for sure. 10/10 on all fronts...
I can't say enough about the entire nursing staff of Dominion - Bethesda. I mostly saw Jana (angel) and Holli was my IVF coordinator. They were compassionate, prompt, caring...I had a very straightforward and relatively seamless administrative experience -- the one snafu was not their fault but with our insurance, and Guriet was wonderful in helping us untangle it. They are prompt, responsive, and kind. I felt like I was in very good hands from my first visit to my "graduation."
How was your experience with Kay Waud at Dominion Fertility?
I can't recommend Dr. Kay enough. She was wonderful, innovative, and kind. I went through one round of IVF and one transfer with her which resulted in pregnancy. I'll be going back to her for sure. 10/10 on all fronts.
During treatment, were you treated like a number or a human with Kay Waud at Dominion Fertility?
Dr. Kay was wonderful. Straightforward but with a warm bedside manner. I never felt like a statistic, but a human.
Describe your experience with your nurse at Dominion Fertility. (Assigned nurse: Jana and Holli)
I can't say enough about the entire nursing staff of Dominion - Bethesda. I mostly saw Jana (angel) and Holli was my IVF coordinator. They were compassionate, prompt, caring... I could go on and on.
Describe your experience with Dominion Fertility.
I had a very straightforward and relatively seamless administrative experience -- the one snafu was not their fault but with our insurance, and Guriet was wonderful in helping us untangle it. They are prompt, responsive, and kind. I felt like I was in very good hands from my first visit to my "graduation."
Describe the costs associated with your care under Kay Waud at Dominion Fertility.
Our insurance covered most of it.
10
Doctor
Kay Waud
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Dominion Fertility
Bethesda
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5