Rated 8.3
Strongly recommend: 76%Neutral: 11%Don't recommend: 13%8.3
76% strongly recommend
20 reviews
Humanity
8.4
8.4
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
7.5
7.5
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
9.6
9.6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.4
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Mount Sinai
Residency
NYU
Fellowship
Cornell

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Kelly Baek works at

California Fertility Partners
Rated 9.1
Strongly recommend: 88%Neutral: 5%Don't recommend: 7%9.1

Explore Clinic
Los Angeles
11818 Wilshire Blvd
Los Angeles, CA 90025

20 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2022, Unsuccessful
NPS
10
NPS
10
Age 41
2 IVF
Poor Egg Quality
Uterine Fibroids
Recurrent Pregnancy Loss
Unexplained
European
Income $200K - $499K
Architect
4th of 4 Docs
2 IVF With Other Docs
3 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
She [Dr. Baek] took the time to carefully review all my history at previous clinics and RPL and built a protocol to improve on my results...She doubled the quantity of eggs from previous cycles... and quadrupled the quantity of embryos. Ultimately PGT testing was unsuccessful, but she has adjusted each cycle as a result. She has also paid more attention than other doctors to my partner's stats and how to improve them, which may be part of our improved numbers...
Allie [nurse at California Fertility Partners] would follow up each visit immediately after seeing Dr Baek and we would review all the next steps, medications, and confirm I had completed any lab work before leaving. An hour later I would have a detailed message in the portal describing next steps and the pharmacy had received prescriptions and called to coordinate delivery. CFP is run extremely well - I am often in and out in less than 30 minutes while still receiving more thorough and clear information than the other clinics I have been to....
How was your experience with Kelly Baek at California Fertility Partners?
Dr. Baek is really invested in my quest to have a child. She took the time to carefully review all my history at previous clinics and RPL and built a protocol to improve on my results. Which she absolutely did. She doubled the quantity of eggs from previous cycles... and quadrupled the quantity of embryos. Ultimately PGT testing was unsuccessful, but she has adjusted each cycle as a result. She has also paid more attention than other doctors to my partner's stats and how to improve them, which may be part of our improved numbers. She and her partners run a very tight ship, meaning there is absolute clarity and never a dropped ball about the next steps.
What's one piece of advice would you give a prospective patient of Kelly Baek at California Fertility Partners?
Provide her with as much background information on your fertility history - she really does factor in a lot to tailor your protocol.
During treatment, were you treated like a number or a human with Kelly Baek at California Fertility Partners?
Dr Baek is very organized, detail oriented, and specific about tailoring the treatment to your specific needs. She is always on time - always! - so the visits don't waste your time. I am often called back to the examination room just moments after arriving. She is thorough in answering questions and explaining why she is recommending each part of the treatment - especially as it pertains to your own history. As a scientist, she is meticulous and curious and seems like she is actively keeping up with all the latest research.
Describe the protocols Kelly Baek used in your cycles at California Fertility Partners and their degree of success.
Estrogen priming then antagonist protocol with a HCG trigger. The estrogen priming was to keep from suppressing my ovaries too much and to synch all the follicles. Dr. Baek would only proceed on months where there was a good number. She adjusted the meds trying to get to an earlier trigger to preserve quality.
Describe your experience with your nurse at California Fertility Partners. (Assigned nurse: Allie)
Allie would follow up each visit immediately after seeing Dr Baek and we would review all the next steps, medications, and confirm I had completed any lab work before leaving. An hour later I would have a detailed message in the portal describing next steps and the pharmacy had received prescriptions and called to coordinate delivery. CFP is run extremely well - I am often in and out in less than 30 minutes while still receiving more thorough and clear information than the other clinics I have been to.
Describe your experience with California Fertility Partners.
CFP is an excellent clinic. They are invested in your success, are knowledgeable, and provide excellent care. I firmly believe if there is a diagnosis or solution out there, Dr. Baek and CFP will find it. CFP makes good use of eIVF so all your information is organized and available. Each department communicates clearly and in a timely fashion. CFP is pricey, but with drastically better numbers than my other cycles, I am satisfied it has better value.
Describe the costs associated with your care under Kelly Baek at California Fertility Partners.
$15k egg retrieval $4k additional monitoring $5k meds $2k PGT-a
10
Doctor
Kelly Baek
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
California Fertility Partners
Los Angeles
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2020, Unknown Success
NPS
9
NPS
9
Age 38 - 42
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Kelly Baek is a great doctor. She is trustworthy due to her skill, competence, and ethics. I have met with her for all my appointments and she is kind, efficient, and directly communicates. Sometimes it is a lot information thrown at me, and especially if the news isn't great, it's hard to process all the details while having an emotional response.... Dr Baek is very good at what she does. There is a higher focus on ensuring outcomes than emotional counseling, which given a choice, I prefer.
The setting and location [of California Fertility Partners] are nice as are the facilities. Dr Baek is great. The nurses and admin are a little disorganized and there could be an improved experience with a more relational approach as well as more document handouts to better process information.... There seemed to be some disorganization. Lots of unnecessary back and forth phone calls for communication. Transactional approach vs relational.... Kelly Baek is a great doctor. She is trustworthy due to her skill, competence, and ethics.
How was your experience with Kelly Baek at California Fertility Partners?
Kelly Baek is a great doctor. She is trustworthy due to her skill, competence, and ethics. I have met with her for all my appointments and she is kind, efficient, and directly communicates. Sometimes it is a lot information thrown at me, and especially if the news isn't great, it's hard to process all the details while having an emotional response. It'd help to have a summary in writing to follow the visit, for us visual learners. I have worked with Dr Baek since 2016, when she has advised me on timed intercourse, which was successful twice, but only lead to one live birth. More recently, we did an IVF cycle for my second child, but had no embryo success. We are going to try again, and Dr Baek has outlined a new strategy for retrieval. We are hopeful and I have a lot of confidence with Dr Baek's support.
What's one piece of advice would you give a prospective patient of Kelly Baek at California Fertility Partners?
Do what she says and you'll most likely end up happy.
During treatment, were you treated like a number or a human with Kelly Baek at California Fertility Partners?
Dr Baek is very good at what she does. There is a higher focus on ensuring outcomes than emotional counseling, which given a choice, I prefer.
Describe the protocols Kelly Baek used in your cycles at California Fertility Partners and their degree of success.
Gonal F and Menopur. I had some negative side effects from the Menopur. Because of my diminshed ovarian reserve and age, she didn't want to "overcook" my eggs. She thought she'd be able to retrieve 3 eggs of the 8 since they grew at different rates, but on day of retrieval only 2 were large enough. One had a abnormal PN, and the other embryo didn't grow to a blastocyst by day 7.
Describe your experience with the nursing staff at California Fertility Partners.
There seemed to be some disorganization. Lots of unnecessary back and forth phone calls for communication. Transactional approach vs relational.
Describe your experience with California Fertility Partners.
The setting and location are nice as are the facilities. Dr Baek is great. The nurses and admin are a little disorganized and there could be an improved experience with a more relational approach as well as more document handouts to better process information.
Describe the costs associated with your care under Kelly Baek at California Fertility Partners.
We have Progyny insurance so the IVF cycle was covered, with the exception of Zygot sperm procedure for $520.
9
Doctor
Kelly Baek
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
California Fertility Partners
Los Angeles
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
2019 - 2020, Consult
NPS
8
NPS
8
Age 34 - 35
Cancer
Tubal Blockage
Income $100K - $199K
2nd of 2 Docs
1 Embryo Freezing With Other Docs (cancer)
Neutral
Neutral
Success w/ Doc Too early to know
She’s [Dr. Kelly Baek] very smart so don’t mistake her clinical tone as unfeeling. I believe she really cares about her patients...she found a congenital defect in my uterus that 3 other doctors failed to find...At my first ultrasound appointment for the start of my first cycle with Dr. Baek, I found her to be very warm, friendly and engaging... I appreciated that she wanted to make sure my body was in a good place so as not to waste our money on treatment that, in her mind, didn’t have the potential for a good outcome.
The [California Fertility Partners] clinic is clean, organized and has good feel to it. The front desk staff is pleasant and the few nurse interactions I’ve had have been great. They don’t do paperwork appointments on the weekends...They also keep a credit card on file and charge it after every appointment. They have an app which is useful because you can see all of your appointment results and notes same day after your appointment.
How was your experience with Kelly Baek at California Fertility Partners?
First of all, she initially didn’t have an appointment available until January, but agreed to adjust her schedule so that she could see us before the holidays in November. At our initial consult, Dr. Baek was more clinical than I would have necessarily wanted, but she found a congenital defect in my uterus that 3 other doctors failed to find. Not only that, after my last doctor told me my only option was to pursue natural cycles, Dr. Baek had other ideas as to how to proceed with treatment for me. At that point I had to make the decision to look past the clinical tone and feel of the first appointment and decided to switch doctors. I’m glad I did because when I saw Dr. Baek to start a new cycle at the beginning of February, she was anything but cold and clinical. At my first ultrasound appointment for the start of my first cycle with Dr. Baek, I found her to be very warm, friendly and engaging. She cancelled my cycle that day because I’d been sick with the flu but she was very thorough in explaining why she cancelled. It’s been a few months and now I’m working with her to try to figure out why I still haven’t gotten my period since having the flu and she’s been very thorough, communicative and willing to see me for ultrasounds and testing despite the pandemic.
What's one piece of advice would you give a prospective patient of Kelly Baek at California Fertility Partners?
She’s very smart so don’t mistake her clinical tone as unfeeling. I believe she really cares about her patients.
During treatment, were you treated like a number or a human with Kelly Baek at California Fertility Partners?
I feel like a human with Kelly because I believe she’s invested in helping us achieve pregnancy. She remembered me two months after our consultation and when she cancelled my cycle because I’d had the flu, she explained very openly exactly why we couldn’t proceed with a cycle and I appreciated that she wanted to make sure my body was in a good place so as not to waste our money on treatment that, in her mind, didn’t have the potential for a good outcome.
Describe the protocols Kelly Baek used in your cycles at California Fertility Partners and their degree of success.
We haven’t been able to implement our strategy yet but it is to monitor a natural cycle and trigger ovulation when the lead follicle gets to 18. Then add estrogen and maybe an objective to sync the follicles in the luteal phase and then do an egg retrieval.
Describe your experience with your nurse at California Fertility Partners. (Assigned nurse: Christina Yang)
I haven’t had much experience with the nursing staff other than they are quick to answer questions.
Describe your experience with California Fertility Partners.
The clinic is clean, organized and has good feel to it. The front desk staff is pleasant and the few nurse interactions I’ve had have been great. They don’t do paperwork appointments on the weekends which was hard to coordinate with my husband. They also keep a credit card on file and charge it after every appointment. They have an app which is useful because you can see all of your appointment results and notes same day after your appointment.
Describe the costs associated with your care under Kelly Baek at California Fertility Partners.
Every ultrasound appointment is $285, initial consult was $350-400 I think and phone consult was $315
8
Doctor
Kelly Baek
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
California Fertility Partners
Los Angeles
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
9
Age 38
1 IUI
1 IVF
Diminished Ovarian Reserve
Endometriosis
European
Ashkenazi Jewish
Income $100K - $199K
Operations
2nd of 2 Docs
6 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
We have done one IUI with her [Dr. Kelly Baek] and currently are in our first IVF cycle now. We just did an egg retrieval. While previously diagnosed as "Unexplained", Dr Baek dug further and figured out that I have Endometriosis. She was very thorough in her approach and I felt like she was a detective working on our case. Dr Baek did all of my ultrasounds herself and called me the day after my egg retrieval to check on how I was doing.
Our nurse [at California Fertility Partners] (Ann A.) was friendly and took the time to explain each step with us. She went over injections and was very available to answer questions over the phone or via their messaging system on the portal...Our first cycle was about $20,000 including medications. For Los Angeles this is average...This clinic is well managed and I was always able to get appointments when necessary. Financial department was clear and communicative. The patients information is uploaded in real time to the patient portal (also available as an app).
How was your experience with Kelly Baek at California Fertility Partners?
We have been very happy for Dr Baek so far. We have done one IUI with her and currently are in our first IVF cycle now. We just did an egg retrieval. While previously diagnosed as "Unexplained", Dr Baek dug further and figured out that I have Endometriosis. She was very thorough in her approach and I felt like she was a detective working on our case. Dr Baek did all of my ultrasounds herself and called me the day after my egg retrieval to check on how I was doing.
What's one piece of advice would you give a prospective patient of Kelly Baek at California Fertility Partners?
Dr. Baek’s ultrasounds are fairly quick, she has a lot of patients and a busy schedule so this is understandable. It’s best to be proactive, ask questions, and she will take the time to explain things to you.
During treatment, were you treated like a number or a human with Kelly Baek at California Fertility Partners?
Dr Baek did all of my ultrasounds herself and called me the day after my egg retrieval to check on how I was doing.
Describe the protocols Kelly Baek used in your cycles at California Fertility Partners and their degree of success.
We did 11 days of stims, two triggers (HCG and Lupron) and many ultrasounds to be sure she did not overly cook my eggs. She was very careful to base my treatment off my lab-work and not just the ultrasounds.
Describe your experience with your nurse at California Fertility Partners. (Assigned nurse: Ann Amores)
Our nurse (Ann A.) was friendly and took the time to explain each step with us. She went over injections and was very available to answer questions over the phone or via their messaging system on the portal.
Describe your experience with California Fertility Partners.
This clinic is well managed and I was always able to get appointments when necessary. Financial department was clear and communicative. The patients information is uploaded in real time to the patient portal (also available as an app). 
Describe the costs associated with your care under Kelly Baek at California Fertility Partners.
Our first cycle was about $20,000 including medications. For Los Angeles this is average. Her care and devotion is well appreciated.
Describe Kelly Baek's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at California Fertility Partners.
n/a yet
10
Doctor
Kelly Baek
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
9
Clinic
California Fertility Partners
Los Angeles
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2019, Successful
NPS
10
NPS
10
Age 42 - 48
3 IUI
5 IVF
PCOS
European
Income $100K - $199K
1st of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
My husband and I love that Dr. Baek is a scientist. After (and during) every cycle, she is modifying and fine-tuning the treatment. When we went in for a consultation after our first failed IVF transfer (no pregnancy), we were inspired by her explanation of what could be fine-tuned to get a better result on the next cycle.... In our current attempts, Dr. Baek is using less medication, starting the shots later, and triggering earlier. She has explained that as women age, the eggs mature quicker so triggering needs to happen earlier.
The entire clinic [California Fertility Partners] runs like a well-oiled machine. They are timely, friendly, and always able to assist. I am always impressed by them. The only disappointment I have had is that they don’t take insurance or have payment plans. Programs such as Baby Quest are often necessary for families to access CFP if they do not have the funds to pay out of pocket.
How was your experience with Kelly Baek at California Fertility Partners?
My husband and I love that Dr. Baek is a scientist. After (and during) every cycle, she is modifying and fine-tuning the treatment. When we went in for a consultation after our first failed IVF transfer (no pregnancy), we were inspired by her explanation of what could be fine-tuned to get a better result on the next cycle. It wasn’t just “I’m sorry, you can try again”, it was “here’s what I saw when I examined the eggs and here’s what we can do differently”. She will lay out all the possibilities, make recommendations, and support our choices when they are viable. Our second round of IVF, after refining the process through her evaluation of the data she collected, resulted in a successful pregnancy. Four years later, we are trying again. We are confident that if anyone can help us get pregnant again, it will be Dr. Baek.
What's one piece of advice would you give a prospective patient of Kelly Baek at California Fertility Partners?
She’s worth the cost.
During treatment, were you treated like a number or a human with Kelly Baek at California Fertility Partners?
The entire office runs smoothly and everyone is kind. Dr. Baek explains the science she is using to get the best result. She’s often business-like, but it’s clear she knows what she’s doing and is invested in the outcome.
Describe the protocols Kelly Baek used in your cycles at California Fertility Partners and their degree of success.
In our current attempts, Dr. Baek is using less medication, starting the shots later, and triggering earlier. She has explained that as women age, the eggs mature quicker so triggering needs to happen earlier. I come in mid-cycle and use estrogen patches (2, switching every other day) from post-ovulation through period start then leave on the patches until I see her a few days later. She usually sees me around day 3 of my cycle to assess egg growth and quantity. I come in frequently (sometimes every other day) to monitor the growth of the eggs. She tries to start the shots (combinations of Follistim and Menopur) as late as possible and adjusts the dosage along the way. She monitors the egg growth carefully and is triggering a little earlier in each cycle we’re doing. She triggers twice, about 12 hours apart, to try to get the eggs that weren’t ready at the time of the first trigger but might be ready by the second (that’s my understanding, at least).
Describe your experience with your nurse at California Fertility Partners. (Assigned nurse: Currently, Tonna)
All of the nursing staff have been friendly, nurturing, informative, and helpful.
Describe your experience with California Fertility Partners.
The entire clinic runs like a well-oiled machine. They are timely, friendly, and always able to assist. I am always impressed by them. The only disappointment I have had is that they don’t take insurance or have payment plans. Programs such as Baby Quest are often necessary for families to access CFP if they do not have the funds to pay out of pocket.
Describe the costs associated with your care under Kelly Baek at California Fertility Partners.
Probably between 16-20,000 per cycle.
Describe Kelly Baek's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at California Fertility Partners.
CFP will now only transfer a maximum of 2 embryos at one time. During our previous rounds (2014), we transferred 3 embryos both times, the first resulting in no pregnancy and the second resulting in a singleton.
10
Doctor
Kelly Baek
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
California Fertility Partners
Los Angeles
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019, Successful
NPS
10
NPS
10
Age 44
5 Embryo Freezing
Diminished Ovarian Reserve
Endometriosis
Male Factor
Poor Egg Quality
Uterine Fibroids
European
Graphic Designer
5th of 5 Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Dr. Kelly Baek tailored treatment and protocol specifically to me. She was very detail oriented and had undivided attention to maximize my results...I came to Dr. Baek after failed IVF...after consulting with 8 different REs at other prominent clinics...Extremely knowledgeable, with abundance of common sense and incredible attention to detail she will be the best detective on your case...She used less medication to help improve egg quality and has applied “early trigger” methodology that has resulted in better blast development and improved egg quality as well.
[California Fertility Partners] is handling complex cases and their work is unmatched by other clinics I have been to that were still top clinics in the country. At CFP every doctor does their own ultrasounds and there is a greater attention to customized patient protocol than in most clinics these days that use "factory" approach...Dr. Baek absolutely on top of every detail to maximize my results. She was always making sure my follicles are synched and grow close together so we can maximize number of mature eggs. She used less medication to help improve egg quality and has applied “early trigger” methodology that has resulted in better blast development and improved egg quality as well. I started getting normal tested embryos in every cycle.
How was your experience with Kelly Baek at California Fertility Partners?
Dr. Kelly Baek is by far one of the best and most talented REs in LA. I was so lucky and fortunate to have found Dr. Baek and had her as my RE. I am 4 month pregnant and looking forward to what is to come. Yelp post is not long enough to describe what Dr. Baek can bring to any fertility case. I came to Dr. Baek after failed IVF at SCRC, after consulting with 8 different REs at other prominent clinics including Reproductive Partners, SCRC, HRC, USC, even flew to CCRM in Colorado… Dr. Baek is absolutely an expert. Extremely knowledgeable, with abundance of common sense and incredible attention to detail she will be the best detective on your case. I’ve seen so many women go through number of clinics and IVFs to be correctly diagnosed only after several failed attempts, sometimes not even then. Dr. Baek seeks those answers at start and checks everything. She was absolutely on top of every detail to maximize my results. She was always making sure my follicles are synched and grow close together so we can maximize number of mature eggs. She used less medication to help improve egg quality and has applied “early trigger” methodology that has resulted in better blast development and improved egg quality as well. I started getting normal tested embryos in every cycle. When I came to Dr. Baek, I was already tired of mistakes doctors were making and I had zero tolerance for mistakes as well as doctors not paying attention to things. Those mistakes cost me thousands of dollars, lost time and emotional stress. With Dr. Baek I always felt absolutely confident and safe, knowing that she has everything under control and has my best interest at heart. That is evident from her precise planning, calculations, inviting me for ultrasound even day in between to make sure we hit the best timing and don’t miss anything. This is absolutely incredible and very rare to find in this day and age when most clinics are factory lines, where patients interface with never ending phone systems, ultrasound technicians and see RE only at first consult, egg retrieval and to receive good or bad news on the phone. By the way, at CFP all RE’s do their own ultrasounds, no techs! Dr. Baek is honest, direct, will tell you as it is. She will be patient and methodical in her approach and will achieve results. I read some of the negative reviews here where people complain about lack of time Dr. Baek spend with them or lack of compassionate care. I do want to say this journey can be very emotional and difficult and if you are someone who needs a lot of hand holding, long conversations and need some difficult information sugar-coated this may not be the best match for you. Dr. Baek is focused most on your case and achieving results for you. She is direct, pragmatic and quick but that may be difficult for some people in this process. Without Dr. Baek, this journey would have been much longer, more painful, costly and possibly without results. I owe enormous gratitude to her and she will forever stay one of the key people who had profound effect on my life.
What's one piece of advice would you give a prospective patient of Kelly Baek at California Fertility Partners?
If you want someone who will be honest, dedicated to your success and absolutely one of the best experts in the field then look no further.
During treatment, were you treated like a number or a human with Kelly Baek at California Fertility Partners?
Dr. Kelly Baek tailored treatment and protocol specifically to me. She was very detail oriented and had undivided attention to maximize my results.
Describe the protocols Kelly Baek used in your cycles at California Fertility Partners and their degree of success.
Dr. Baek absolutely on top of every detail to maximize my results. She was always making sure my follicles are synched and grow close together so we can maximize number of mature eggs. She used less medication to help improve egg quality and has applied “early trigger” methodology that has resulted in better blast development and improved egg quality as well. I started getting normal tested embryos in every cycle.
Describe your experience with California Fertility Partners.
CFP is handling complex cases and their work is unmatched by other clinics I have been to that were still top clinics in the country. At CFP every doctor does their own ultrasounds and there is a greater attention to customized patient protocol than in most clinics these days that use "factory" approach.
10
Doctor
Kelly Baek
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
California Fertility Partners
Los Angeles
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
9
NPS
10
Age 41
2 IVF
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
European
Income $500K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Baek does not spend a ton of time with you and is usually in a rush during routine US visits. But if you are proactive and ask questions, she definitely takes the time to explain things to you.... I had full trust in her as a expert in her field. While I only had one normal embryo in two cycles (we opted for PGS testing), I still believe this is a better outcome than any other RE could have provided.... Dr. Baek counseled on supplements (CoQ10) and acupuncture (weekly) and Chinese herbs.
This clinic [California Fertility Partners] is very well managed. I never had to wait too long, was always able to get appointments when necessary. Financial department was efficient and clear. They have an online portal where all of your information is uploaded in real time and accessible to you.... The nursing staff were extremely competent. I did get switched from one nurse to another without warning, but it all worked out. They took great care in explaining the schedule, making sure I understood the timing and meds and how to administer them.
How was your experience with Kelly Baek at California Fertility Partners?
I had a bad experience with my last RE, and never even started a cycle. Going to Dr. Baek (on the recommendation of my acupuncturist) was night and day. I had full trust in her as a expert in her field. While I only had one normal embryo in two cycles (we opted for PGS testing), I still believe this is a better outcome than any other RE could have provided. We are waiting to transfer the one viable, but I do fully believe that I have the best possible chance with Dr. Baek as my doctor.
What's one piece of advice would you give a prospective patient of Kelly Baek at California Fertility Partners?
If you are someone that needs a lot of hand-holding or are unable to advocate for yourself, she might not be the right fit. I am very happy with her, but my partner does not care for her. She is not for everyone, but she works for me!
During treatment, were you treated like a number or a human with Kelly Baek at California Fertility Partners?
Dr. Baek does not spend a ton of time with you and is usually in a rush during routine US visits. But if you are proactive and ask questions, she definitely takes the time to explain things to you.
Describe the protocols Kelly Baek used in your cycles at California Fertility Partners and their degree of success.
Dr. Baek counseled on supplements (CoQ10) and acupuncture (weekly) and Chinese herbs. We went through 2 months of monitoring before starting and hormones. She monitored me very closely - at least once a week and was always the one conducting the US. She would constantly revise retrieval date based on the progress of my eggs during stimulation.
Describe your experience with the nursing staff at California Fertility Partners.
The nursing staff were extremely competent. I did get switched from one nurse to another without warning, but it all worked out. They took great care in explaining the schedule, making sure I understood the timing and meds and how to administer them. They responded promptly via email when I had questions.
Describe your experience with California Fertility Partners.
This clinic is very well managed. I never had to wait too long, was always able to get appointments when necessary. Financial department was efficient and clear. They have an online portal where all of your information is uploaded in real time and accessible to you.
Describe the costs associated with your care under Kelly Baek at California Fertility Partners.
Each cycle was about $20,000 including medications. Not cheap, but I did not find this to be vastly more than other RE in the area.
9
Doctor
Kelly Baek
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
California Fertility Partners
Los Angeles
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 39 - 40
3 IVF
3 Embryo Freezing
Diminished Ovarian Reserve
European
Ashkenazi Jewish
Income $50K - $99K
2nd of 2 Docs
1 IVF With Other Docs
1 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Kelly Baek] does everything herself. Ultrasounds, visits, retrievals, everything...I appreciated being able to see her every time I came in...She is not warm and fuzzy as primary qualities...despite all my egg production I was never overstimulated with OHSS...she changed the protocol to include fewer meds and adjusted medication and timing each time with labs and ultrasounds. Each cycle was fitted to me- no cookie cutter protocol. She was ALWAYS adjusting.
On time appointments [at California Fertility Partners]. Great lab. Prompt and organized. I never felt like a number. They were efficient and friendly and yet I always could ask the nurse a question if I needed to. That I really appreciated! There’s a Lot of email and text communication which is as easy to read through the patient portal.
How was your experience with Kelly Baek at California Fertility Partners?
She does everything herself. Ultrasounds, visits, retrievals, everything. Everything there was to do, she did. It was never left to a tech or anyone else. I did have a procedure with Dr March but she was there and they worked well together. I appreciated being able to see her every time I came in. If I had questions afterwards I went through a nurse but that’s to be expected. But she was hands on through the entire 3 cycles of IVF we did with her.
What's one piece of advice would you give a prospective patient of Kelly Baek at California Fertility Partners?
First of all, IVF is HARD. It’s tempting to make your doctor God, and to expect to have your feelings soothed, and look for comfort when some cases there is none. We had vast amounts of eggs- and a minuscule fraction were genetically normal. We spent all our money and we’re running ragged by the drugs and the worry and the strain of it all. None of this is the doctor’s fault. She is doing her best to figure out he best course of action. She is not warm and fuzzy as primary qualities. And we tend to expect that (unfairly) from women. Hold it together and try to approach her scientifically while you get your emotional needs met elsewhere (sliding scale therapy is a godsend.) that way you can have sole emotion processing and be able to hear what the doctor says with a Little more objectivity and less emotion. Dr Baek is taking care of one part of the equation and make sure you take care of the other parts- the pain and suffering and grief.
During treatment, were you treated like a number or a human with Kelly Baek at California Fertility Partners?
Dr Kelly Baek met with us personally and went carefully over all our information. She is patient and calm and a brilliant diagnostitician. She is not, however, a therapist. We really needed to see a brilliant mind in order to figure out why I was miscarrying, and we’d knew that she didn’t have a reputation for being a hand holder so we prepared ourselves. However upon working with her I have discovered she has empathy, humor and cares very deeply about her patients... but is first and foremost a doctor and scientist, and I had to deal with facts and figures in her office, rather than emotions. It’s a rocky and emotional road, so you bet I was in a therapists office to deal with my feelings.
Describe the protocols Kelly Baek used in your cycles at California Fertility Partners and their degree of success.
I produced scads of eggs- one time, 44. And only one in all my cycles was genetically normal. She could see from my first doctor that my eggs were post mature and that I was triggered too early. So she changed the protocol to include fewer meds and adjusted medication and timing each time with labs and ultrasounds. Each cycle was fitted to me- no cookie cutter protocol. She was ALWAYS adjusting. And despite all my egg production I was never overstimulated with OHSS. I thank her for that.
Describe your experience with your nurse at California Fertility Partners. (Assigned nurse: Nancy)
I can’t say enough good things. Nancy and the other nurses are wonderful.
Describe your experience with California Fertility Partners.
On time appointments. Great lab. Prompt and organized. I never felt like a number. They were efficient and friendly and yet I always could ask the nurse a question if I needed to. That I really appreciated! There’s a Lot of email and text communication which is as easy to read through the patient portal.
Describe the costs associated with your care under Kelly Baek at California Fertility Partners.
It was all out of pocket. She’s comparable to most clinics and i s surprised- I thought she’d be more expensive than others. I think with medication and all labs and procedures and everything, i rounded the number to figure about 25K per cycle. But that includes things like hysteroscopies and the endometrial function test so I may Jaheim paid more than someone who didn’t need those things. They are upfront about all costs and give you a sheet of paper with the rates.
Describe Kelly Baek's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at California Fertility Partners.
We only had one normal embryo to use and she implanted one which so far has been a successful pregnancy.
10
Doctor
Kelly Baek
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
5 of 5
10
Clinic
California Fertility Partners
Los Angeles
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
0
NPS
0
Age 38
3 IUI
Male Factor
European
Income $500K
Doctor
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Baek] gets super irritated if you ask questions - everything always feels rushed, and she looks annoyed if she has to pause as she's running out the door to answer a question. She is also super defensive. We asked her a question about our results during an ultrasound appointment, and she told us completely the wrong thing - when we brought the results back the next time and asked her about the discrepancy, she was really snappy, sarcastic and irritated with us
Well organized - you always get an appointment on the day you need one, and they [California Fertility Partners] have a good system for labs etc. However, the clinic is cold and impersonal...it's a factory line getting as many people in and out as quickly as possible...We just arrived at the appointments, were seen hurriedly by Dr Baek, and then were shunted to the nurse who gave us a print-out with instructions for the next set of medicines for me to inject, and the date for our next appointment. It seemed like we were driving the process
How was your experience with Kelly Baek at California Fertility Partners?
I felt like I was a car on a factory line - she didn't treat us like we were human beings experiencing an emotional, somewhat stressful experience. She's robotic, irritated if you ask questions, and generally just made us super stressed and nervous to raise any concerns or even ask about what was coming up next. I'm a medical doctor myself, and I cannot imagine treating my patients with such a complete lack of empathy. I believe that a lot of the success in fertility treatment relies on the emotional wellbeing of the patient, not just on how technically good the doctor is. This is where she falls so far short of what you would (and should) expect from a clinician. She can't seem to see her patients as whole people with feelings, just eggs, sperm and a uterus.
What's one piece of advice would you give a prospective patient of Kelly Baek at California Fertility Partners?
Please look for another doctor - there are so many good doctors in Los Angeles. It's not worth it.
During treatment, were you treated like a number or a human with Kelly Baek at California Fertility Partners?
Dr Baek doesn't seem to know how to treat her patients like humans. She gets super irritated if you ask questions - everything always feels rushed, and she looks annoyed if she has to pause as she's running out the door to answer a question. She is also super defensive. We asked her a question about our results during an ultrasound appointment, and she told us completely the wrong thing - when we brought the results back the next time and asked her about the discrepancy, she was really snappy, sarcastic and irritated with us, and said we shouldn't ask questions during ultrasound appointments because she doesn't have time during those appointments to answer questions. She never once asked how we were feeling about the process. Her questions are technical and robotic. She is focused on making money, not on caring for patients.
Describe the protocols Kelly Baek used in your cycles at California Fertility Partners and their degree of success.
Dr Baek didn't really take the time to explain her treatment strategies or protocols. I truly don't really know what her treatment protocols are. We just arrived at the appointments, were seen hurriedly by Dr Baek, and then were shunted to the nurse who gave us a print-out with instructions for the next set of medicines for me to inject, and the date for our next appointment. It seemed like we were driving the process - IUI failed, so we asked if we could do IVF next and she agreed. We had to stop an IVF a few days into the cycle as my oocytes didn't synchronize, and she didn't suggest any alternative course of action after she told us. We sat there sad and disappointed, and then my husband then asked if we could convert to an IUI, and she said "yes, I supposed we could". I only found out a few days into that IVF cycle that she was planning to send our embryos for genetic testing, and she didn't bother to explain that would mean they would freeze and implant in a later cycle - I heard this from the nurse later almost in passing.
Describe your experience with your nurse at California Fertility Partners.
Impersonal, cold, it's a factory line getting as many people in and out as quickly as possible
Describe your experience with California Fertility Partners.
Well organized - you always get an appointment on the day you need one, and they have a good system for labs etc. However, the clinic is cold and impersonal. It's clearly a business, not a place where you go to get care.
Describe the costs associated with your care under Kelly Baek at California Fertility Partners.
I don't know - our insurance covered this, so I'm not sure of the cost.
Describe Kelly Baek's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at California Fertility Partners.
All she said (as she was running out the door) is that she would usually transfer one, but said we could transfer two if we were happy with twins. She didn't go into any of the risks or benefits or trade-offs.
What specific things went wrong at California Fertility Partners?
  • Provided conflicting information
Describe the specific things that went wrong at California Fertility Partners.
We asked Dr Baek about our results, and she told us completely the wrong information. When we brought the printed results to our next appointment and asked about the discrepancy between the results and what she had told us, she got really irritated with us, and said we shouldn't have asked her questions during our ultrasound appointment as she doesn't have time then to answer questions. So essentially implied it was our own fault.
0
Doctor
Kelly Baek
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
5 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
2 of 5
0
Clinic
California Fertility Partners
Los Angeles
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
6 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Successful
NPS
9
NPS
9
Age 35 - 37
1 IUI
2 IVF
Diminished Ovarian Reserve
Male Factor
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Although Dr. Baek's office is quite busy, I felt that she was invested in our care and our outcome. She treated us as humans and was kind and supportive. Although we felt our visits were rushed at times, she was always attentive.... She does all of the ultrasounds herself compared to other clinics that have a nurse complete this procedure. She was dedicated to our treatment from beginning to end. She is extremely busy, so there were times when I felt rushed or felt that she was short with answers, but she ultimately answered all questions.
Strengths: Beautiful office [Cal Fertility Partners], updated technology, nurses are extremely knowledgable and helpful. Billing staff is organized. Easy to make appointments. Online portal is easily accessible. Communication is thorough. Weaknesses: Extremely busy office, felt rushed at times, worst / slow elevator in building.... My nurse was communicative, thorough and supportive. She took a lot of time explaining medication protocols and would always follow up when contacted.
How was your experience with Kelly Baek at California Fertility Partners?
Dr. Baek is extremely sharp, thorough and diligent. She does all of the ultrasounds herself compared to other clinics that have a nurse complete this procedure. She was dedicated to our treatment from beginning to end. She is extremely busy, so there were times when I felt rushed or felt that she was short with answers, but she ultimately answered all questions. Initially, I thought she was not warm but as I got to know her better, I experienced warmth and kindness.
What's one piece of advice would you give a prospective patient of Kelly Baek at California Fertility Partners?
Trust her process as she knows what she is doing. If you feel rushed during your visit, the nurses are there to provided support and are happy to answer questions.
During treatment, were you treated like a number or a human with Kelly Baek at California Fertility Partners?
Although Dr. Baek's office is quite busy, I felt that she was invested in our care and our outcome. She treated us as humans and was kind and supportive. Although we felt our visits were rushed at times, she was always attentive.
Describe the protocols Kelly Baek used in your cycles at California Fertility Partners and their degree of success.
Medicated IUI -- failed. 1st round of IVF: Follistom, Menopur, ganirelix antagonist, HCG trigger -- resulted in 2 poor quality embryos along with a few eggs that were premature. Fresh transfer of 2 embryos - Negative. 2nd IVF: Augmented minimal med cycle. Later administration of Follistom, Menopur, ganirelix antagonist, HCG trigger + Lupron trigger. Resulted in 5 eggs retrieved, 4 mature, all 4 made it to day 5 blast. 3 PGD normal embryos. Result: Positive pregnancy test!
Describe your experience with your nurse at California Fertility Partners. (Assigned nurse: Erin )
My nurse was communicative, thorough and supportive. She took a lot of time explaining medication protocols and would always follow up when contacted. When our nurse was out of the office, the clinic made sure to assign another nurse in her place in order to ensure continuity of care.
Describe your experience with California Fertility Partners.
Strengths: Beautiful office, updated technology, nurses are extremely knowledgable and helpful. Billing staff is organized. Easy to make appointments. Online portal is easily accessible. Communication is thorough. Weaknesses: Extremely busy office, felt rushed at times, worst / slow elevator in building.
Describe the costs associated with your care under Kelly Baek at California Fertility Partners.
Each round of IVF costs approx $10-$15k. Medications are additional $4k approx.
What specific things went wrong at California Fertility Partners?
  • Lost appointments
Describe the specific things that went wrong at California Fertility Partners.
No major errors.
9
Doctor
Kelly Baek
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
5 of 5
9
Clinic
California Fertility Partners
Los Angeles
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
LGBTQ+
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unsuccessful
NPS
9
NPS
9
Age 41 - 42
2 IUI
Diminished Ovarian Reserve
Poor Egg Quality
European
East Asian
Ashkenazi Jewish
Income $100K - $199K
2nd of 2 Docs
2 Fertility Medications With Other Docs
LGBTQ+
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Baek did make an effort to connect with me and my wife. She is very smart and knowledgeable, and was willing to explain what she was doing and thinking, which we appreciated...Dr. Baek was able to diagnose or at least explain a couple of small issues in a way that we hadn't understood from our previous doctor (who we also like and respect). She impressed us as being up to date on research and able to communicate clearly.
The clinic [California Fertility Partners] is beautiful, clean and very pleasant...The nursing staff was excellent overall. Occasionally it was hard to get through to them by phone. After getting transferred to the nursing staff, occasionally they wouldn't be able to pick up and I would have to call the front desk a second time and ask them to take a message and get it to them... I remember thinking at the time that the prices for everything from the IUI procedure to sperm storage were all at least about 20-25% higher than those of our previous clinic.
How was your experience with Kelly Baek at California Fertility Partners?
Dr. Baek was able to diagnose or at least explain a couple of small issues in a way that we hadn't understood from our previous doctor (who we also like and respect). She impressed us as being up to date on research and able to communicate clearly. She was warm enough for our taste, though I did refer a good friend who felt she was a bit abrupt in her communication style. While I could see this being an issue for some, we didn't feel it was an issue. We liked her straightforwardness and every once in a while her sense of humor came out.
What's one piece of advice would you give a prospective patient of Kelly Baek at California Fertility Partners?
Be ready with your questions, because sometimes she is in and out a bit quickly.
During treatment, were you treated like a number or a human with Kelly Baek at California Fertility Partners?
Dr. Baek did make an effort to connect with me and my wife. She is very smart and knowledgeable, and was willing to explain what she was doing and thinking, which we appreciated. I referred another friend to her, who felt her bedside manner was lacking, however we didn't feel that this was an issue for us.
Describe the protocols Kelly Baek used in your cycles at California Fertility Partners and their degree of success.
Because we had already had two failed IVF attempts (at a different clinic) due to my body not responding properly to the fertility medications, we wanted an approach that would be less taxing financially and use fewer medications. Dr. Baek suggested natural cycle IUI. We attempted this twice and unfortunately neither of these worked. At this point, we decided that we should pause and regroup once we figured out whether or not adoption or egg donor IVF would be a better path for us to pursue. Dr. Baek supported this approach.
Describe your experience with your nurse at California Fertility Partners. (Assigned nurse: Anita Aloia)
The nursing staff was excellent overall. Occasionally it was hard to get through to them by phone. After getting transferred to the nursing staff, occasionally they wouldn't be able to pick up and I would have to call the front desk a second time and ask them to take a message and get it to them.
Describe your experience with California Fertility Partners.
The clinic is beautiful, clean and very pleasant. If I remember correctly, there is stone and water running which creates for a very peaceful environment. The only issue with this clinic is that it is more expensive overall than our other clinic. For this reason, we have decided to return to our other clinic as we pursue further treatment.
Describe the costs associated with your care under Kelly Baek at California Fertility Partners.
If I remember correctly, the initial appointment was over $400, which gave us a bit of a sticker shock. In general, I remember thinking at the time that the prices for everything from the IUI procedure to sperm storage were all at least about 20-25% higher than those of our previous clinic.
Describe Kelly Baek's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at California Fertility Partners.
We didn't get that far so we don't have any feedback on this.
9
Doctor
Kelly Baek
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
California Fertility Partners
Los Angeles
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
10
NPS
10
Age 41
1 IUI
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Baek] is meticulous and methodical...I also love that Dr. Baek emphasizes the importance of accompanying treatments like Chinese herbs and acupuncture.
I love that [California Fertility Partners] in general is not an IVF factory. They are conservative and will do all tests needed before concluding the course of action. The clinic is awesome. I had different nurses that helped to treat me, but they never treated me like a number.
How was your experience with Kelly Baek at California Fertility Partners?
Kelly Baek is extremely talented and committed to finding the root of the issue. She is meticulous and methodical. I love that CFP in general is not an IVF factory. They are conservative and will do all tests needed before concluding the course of action. I also love that Dr. Baek emphasizes the importance of accompanying treatments like Chinese herbs and acupuncture. With Dr. Baek's help, I got pregnant on my first round of medicated IUI and am now 32 weeks pregnant with a baby girl, after three previous miscarriages (at least one with a genetically normal fetus).
What's one piece of advice would you give a prospective patient of Kelly Baek at California Fertility Partners?
She can be a bit awkward at times and not always super warm, but she is very committed. After talking to many other women in this area who have gone to other clinics, I'm convinced she's arguably the best RE in this area and probably one of the best in the country.
During treatment, were you treated like a number or a human with Kelly Baek at California Fertility Partners?
The clinic is awesome. I had different nurses that helped to treat me, but they never treated me like a number. Dr. Baek was available via email and very responsive.
Describe your experience with the nursing staff at California Fertility Partners.
They were warm and positive. When I was prepping for my IUI, one of the nurse's that explained instructions to me, said "when you are pregnant". This was significant to me because she used language that assumed that the IUI would be successful. This is a big contrast from medical professionals who are doom and gloom or focused on statistics or don't want to get your hopes up. It causes absolutely no harm to get someone's hopes up, in my opinion, but the opposite can actually be detrimental.
10
Doctor
Kelly Baek
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
California Fertility Partners
Los Angeles
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Educational Resources
7 of 5
2013, Successful
NPS
10
NPS
10
Age 36
2 IUI
Immunological
Recurrent Pregnancy Loss
Unexplained
Income $200K - $499K
Business Executive
3rd of 3 Docs
7 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Kelly Baek was like a detective when it came to figuring out what was going on with us. We'd miscarried more than 10 times before seeing her. I suspected immune issues and she agreed, along with a few other things that needed tweaking. I only had to do two IUIs with her to have success. The first IUI was actually a chemical pregnancy. Then, she adjusted and put me on an immune drug and the second one worked. She also got the most follicles to develop than ever had before.
For me, the location [California Fertility Partners] was convenient. It was pretty efficient too. Most of the time I was seen within a few minutes of my appt time. The front desk crew were not very good when I first started going there in 2011, but over time the bad eggs got weeded out. The phone system left a lot to be desired- it was difficult to get someone on the phone if you had a question or concern or it was after hours.
How was your experience with Kelly Baek at California Fertility Partners?
Dr. Baek is all business in that she knows her stuff. I've met several REs who are super nice but are not skilled. She's incredibly up-to-date on the latest research and she's technically a very skilled RE. She is also very kind and warm and a mom herself. She's an extremely busy person but she still made time to communicate with my acupuncturist about my diagnoses and treatment. I needed all hands on deck to become pregnant and stay pregnant and she got that 100%. After I graduated from her care, she would still answer my emails, etc.
What's one piece of advice would you give a prospective patient of Kelly Baek at California Fertility Partners?
Don't waste any time - go straight to her!
During treatment, were you treated like a number or a human with Kelly Baek at California Fertility Partners?
Dr. Kelly Baek was like a detective when it came to figuring out what was going on with us. We'd miscarried more than 10 times before seeing her. I suspected immune issues and she agreed, along with a few other things that needed tweaking. I only had to do two IUIs with her to have success. The first IUI was actually a chemical pregnancy. Then, she adjusted and put me on an immune drug and the second one worked. She also got the most follicles to develop than ever had before.
Describe the protocols Kelly Baek used in your cycles at California Fertility Partners and their degree of success.
injectibles - higher doses dexamethasone (immune supressor) sythroid (slight hypo thyroid)
Describe your experience with the nursing staff at California Fertility Partners.
very compassionate. they are busy but they take the time to make sure they understand what the RE wants and that the patient understands the instructions.
Describe your experience with California Fertility Partners.
For me, the location was convenient. It was pretty efficient too. Most of the time I was seen within a few minutes of my appt time. The front desk crew were not very good when I first started going there in 2011, but over time the bad eggs got weeded out. The phone system left a lot to be desired- it was difficult to get someone on the phone if you had a question or concern or it was after hours.
Describe the costs associated with your care under Kelly Baek at California Fertility Partners.
IUI was around $1,200 (for all appts, etc) not including meds
10
Doctor
Kelly Baek
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
California Fertility Partners
Los Angeles
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2012, Successful
NPS
10
NPS
9
Age 43
1 IVF
Diminished Ovarian Reserve
Male Factor
Uterine Fibroids
European
Income $100K - $199K
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Baek is very detailed oriented, the type of person who you affectionately refer to as OCD. That is what we wanted in a doctor! We had been told by a prior doctor to use donor eggs. Dr. Baek told us we owed it to ourselves to try at least one round with our own eggs!
[Dr. Baek] double checked my progress every step of the way and consulted her colleagues [at California Fertility Partners] when questions about my care arose. [The nurses] were warm and friendly, always nice, extremely competent.
How was your experience with Kelly Baek at California Fertility Partners?
I was 42.5 yrs old. We had been told by a prior doctor to use donor eggs. Dr. Baek told us we owed it to ourselves to try at least one round with our own eggs! She said she would transfer up to 5 embryos. She checked, monitored and double checked my progress every step of the way and consulted her colleagues when questions about my care arose. She is an extremely experienced and detail oriented doctor.
What's one piece of advice would you give a prospective patient of Kelly Baek at California Fertility Partners?
Dr. Baek has a professional reserve. Sometimes I felt that she thought we understood more about the process than we did, even though we had been through it before with a prior doctor. I know many infertility patients are very educated about the process, their results and utilize online support communities. We didn't and as a result, I understood in a general sense what was happening, but I didn't have all the detailed data. Maybe that was for the best and it allowed me to not over stress about every little thing. I always felt like I should ask more questions but we didn't really know the right questions to ask. Dr. Baek asked at every visit if we had questions and when we said no, she didn't delve further.
During treatment, were you treated like a number or a human with Kelly Baek at California Fertility Partners?
Dr. Baek is very detailed oriented, the type of person who you affectionately refer to as OCD. That is what we wanted in a doctor! We had gone to a doctor prior to Dr. Baek who was a warm guy with great bedside manner, the type of guy you would want to vacation with, but he lacked attention to detail and we had dismal results. Dr. Baek can be reserved, but she is an amazing doctor.
Describe your experience with your nurse at California Fertility Partners.
They were warm and friendly, always nice, extremely competent.
10
Doctor
Kelly Baek
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
California Fertility Partners
Los Angeles
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
8
NPS
9
Age 31 - 32
1 IVF
Endometriosis
Male Factor
Poor Egg Quality
South Asian
Marketer or PR
4th of 5 Docs
4 IUI With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
I love that Dr Baek was involved in every appointment. She did all US herself - not just delegated to the nurses like the previous clinics. She spoke to us each appointment and tailored the treatment plan based on my results, not a general protocol. She is very smart. Her bedside manner can be less warm than we are used to, but didn’t bother us... [Eset Approach] Open to either, recommended single for us given young age, but did 2 for my sister in law. Recommended genetic testing first
Beautiful facility [California Fertility Partners]! Very clean, everything is done in house. Dr Baek has hired someone to help her with fung shui to bring good vibes to the space. Easy to park on the street (but check the signs!) or in the $7 valet downstairs....Very expensive. She does not accept any insurance and out of network for me, so even US/labs were 5x the price of my regular ob or fertility clinic
How was your experience with Kelly Baek at California Fertility Partners?
I love that Dr Baek was involved in every appointment. She did all US herself - not just delegated to the nurses like the previous clinics. She spoke to us each appointment and tailored the treatment plan based on my results, not a general protocol. She is very smart. Her bedside manner can be less warm than we are used to, but didn’t bother us
What's one piece of advice would you give a prospective patient of Kelly Baek at California Fertility Partners?
Give her all the data! She’s good at connecting dots. Be patient. She will try to fix any issues so that the situation is most optimal to result in pregnancy. Can be frustrating when you’ve waited a long time to get pregnant, but I believe we will be more successful by following her advice than rushing her
During treatment, were you treated like a number or a human with Kelly Baek at California Fertility Partners?
For the first time I felt like an individual patient- not just an experiment. Baek is so thorough and believes her patients. She leaves no stone unturned
Describe your experience with California Fertility Partners.
Beautiful facility! Very clean, everything is done in house. Dr Baek has hired someone to help her with fung shui to bring good vibes to the space. Easy to park on the street (but check the signs!) or in the $7 valet downstairs.
Describe the costs associated with your care under Kelly Baek at California Fertility Partners.
Very expensive. She does not accept any insurance and out of network for me, so even US/labs were 5x the price of my regular ob or fertility clinic
Describe Kelly Baek's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at California Fertility Partners.
Open to either, recommended single for us given young age, but did 2 for my sister in law. Recommended genetic testing first
What specific things went wrong at California Fertility Partners?
  • Failed to call in prescriptions to pharmacy
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at California Fertility Partners.
I had a different nurse coordinator at first. Given her mistakes I requested a new coordinator and got Juliana who has been a million times better
8
Doctor
Kelly Baek
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
4 of 5
9
Clinic
California Fertility Partners
Los Angeles
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
NPS
7
NPS
8
Age 42
2 IUI
1 IVF
Diminished Ovarian Reserve
European
Income $100K - $199K
Consultant
Only Doc Seen
Neutral
Neutral
Success w/ Doc Not sure
I think she [Dr. Kelly Baek] is smart, capable, but also has too many patients. The amount of time she takes with each is slim, we feel rushed to ask any questions and we don't feel many options are presented or explained, maybe they need the nurse to do some of this (i.e., mini IVFs vs full, ICSI vs not, PGS - what type are they doing, with what group... ). There's some information gaps that someone at the clinic could cover.
It seems like it's a good team [at California Fertility Partners]. I like the space, the staff etc...Most of the staff are really kind and helpful. They try and get you in and out quickly and are good at addressing concerns quickly. I generally feel that my questions however are rushed through or that we are annoying them, as they are asked the same questions over and over. But for us, this is High Stakes, a huge physical and financial investment, we need to take our time and understand everything we feel we need more information on.
How was your experience with Kelly Baek at California Fertility Partners?
I think she is smart, capable, but also has too many patients. The amount of time she takes with each is slim, we feel rushed to ask any questions and we don't feel many options are presented or explained, maybe they need the nurse to do some of this (i.e., mini IVFs vs full, ICSI vs not, PGS - what type are they doing, with what group... ). There's some information gaps that someone at the clinic could cover.
What's one piece of advice would you give a prospective patient of Kelly Baek at California Fertility Partners?
Do your research on your own, have your questions ready for you two minute slot with her.
During treatment, were you treated like a number or a human with Kelly Baek at California Fertility Partners?
She doesn't take a lot of time with you or go into much explanation about various options. You need to do the research on your own and guide the process, unless you want to fully put your care in her hands without feeling much control of the process.
Describe your experience with your nurse at California Fertility Partners. (Assigned nurse: Martha)
Most of the staff are really kind and helpful. They try and get you in and out quickly and are good at addressing concerns quickly. I generally feel that my questions however are rushed through or that we are annoying them, as they are asked the same questions over and over. But for us, this is High Stakes, a huge physical and financial investment, we need to take our time and understand everything we feel we need more information on.
Describe your experience with California Fertility Partners.
It seems like it's a good team. I like the space, the staff etc.
Describe the costs associated with your care under Kelly Baek at California Fertility Partners.
It's expensive!!
Describe Kelly Baek's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at California Fertility Partners.
This wasn't discussed.
What specific things went wrong at California Fertility Partners?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
Describe the specific things that went wrong at California Fertility Partners.
Nothing felt major, it was all minor.
7
Doctor
Kelly Baek
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
3 of 5
8
Clinic
California Fertility Partners
Los Angeles
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 40 - 41
PCOS
Poor Egg Quality
European
Income $50K - $99K
3rd of 3 Docs
1 IVF With Other Docs
3 Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Kelly Baek] charges a lot of money just to have a conversation about results. Can be a little impatient. She doesn’t have the best bed side manner- however I believe she is really good at what she does...She really covers all the bases and knows her stuff. I feel like she has the patients best interest at heart. She can be very matter a fact and rushed at times which can seem impersonal. However I can tell she cares...She looked into my partners dna of his sperm- and also had me do a hysterectomy which other doctors over looked
The nurses [at California Fertility Partners] are disorganized, usually long wait times, however the front desk is warm and welcoming. Dr Baek is extremely knowledgeable and worth it for the wait. The portal is also challenging to Navigate...I feel like you have to stay on top of them...She [Dr. Kelly Baek] charges a lot of money just to have a conversation about results. Can be a little impatient. She doesn’t have the best bed side manner- however I believe she is really good at what she does...She really covers all the bases and knows her stuff. I feel like she has the patients best interest at heart. She can be very matter a fact and rushed at times which can seem impersonal. However I can tell she cares...She looked into my partners dna of his sperm- and also had me do a hysterectomy which other doctors over looked
How was your experience with Kelly Baek at California Fertility Partners?
She really covers all the bases and knows her stuff. I feel like she has the patients best interest at heart. She can be very matter a fact and rushed at times which can seem impersonal. However I can tell she cares
What's one piece of advice would you give a prospective patient of Kelly Baek at California Fertility Partners?
Don’t expect her to be super nurturing
During treatment, were you treated like a number or a human with Kelly Baek at California Fertility Partners?
She charges a lot of money just to have a conversation about results. Can be a little impatient. She doesn’t have the best bed side manner- however I believe she is really good at what she does
Describe the protocols Kelly Baek used in your cycles at California Fertility Partners and their degree of success.
She looked into my partners dna of his sperm- and also had me do a hysterectomy which other doctors over looked
Describe your experience with your nurse at California Fertility Partners. (Assigned nurse: Anna)
I feel like you have to stay on top of them
Describe your experience with California Fertility Partners.
The nurses are disorganized, usually long wait times, however the front desk is warm and welcoming. Dr Baek is extremely knowledgeable and worth it for the wait. The portal is also challenging to Navigate
What specific things went wrong at California Fertility Partners?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
Describe the specific things that went wrong at California Fertility Partners.
The nurses just are disorganized
10
Doctor
Kelly Baek
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
2 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
California Fertility Partners
Los Angeles
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2017, Unknown Success
NPS
6
NPS
7
Age 38
1 IVF
Male Factor
Graphic Designer
Only Doc Seen
Doesn't Recommend
Neutral
Success w/ Doc Not sure
She [Dr. Kelly Baek] doesn't talk down to you and is fairly conservative. She also tries to trouble shoot in advance so that there will be less chance of failure. She doesn't engage in long conversations unless you schedule a consultation with her, and then you will have to pay a consultation fee...Be ready for a lot of testing (which is good). She's not super warm, but she is very competent and knows what she is talking about. She is a bit inaccessible.
After the egg extraction, there was confusion about which medication to take. There was miscommunication between the doctor and the nurses...They [nurses at California Fertility Partners] seem to be readily available and can answer longer questions you may have...She [Dr. Kelly Baek] doesn't talk down to you and is fairly conservative. She also tries to trouble shoot in advance so that there will be less chance of failure. She doesn't engage in long conversations unless you schedule a consultation with her, and then you will have to pay a consultation fee...Be ready for a lot of testing (which is good). She's not super warm, but she is very competent and knows what she is talking about. She is a bit inaccessible.
How was your experience with Kelly Baek at California Fertility Partners?
She doesn't talk down to you and is fairly conservative. She also tries to trouble shoot in advance so that there will be less chance of failure. She doesn't engage in long conversations unless you schedule a consultation with her, and then you will have to pay a consultation fee.
What's one piece of advice would you give a prospective patient of Kelly Baek at California Fertility Partners?
Be ready for a lot of testing (which is good). She's not super warm, but she is very competent and knows what she is talking about. She is a bit inaccessible.
During treatment, were you treated like a number or a human with Kelly Baek at California Fertility Partners?
There are a large number of women going to that clinic. You speak mainly with the nurse and it's a bit hard to get a response right away
Describe your experience with the nursing staff at California Fertility Partners.
They seem to be readily available and can answer longer questions you may have.
Describe Kelly Baek's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at California Fertility Partners.
She prefers single transfers if you are more petite so as to not encounter any complications.
What specific things went wrong at California Fertility Partners?
  • Failed to call with results
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at California Fertility Partners.
After the egg extraction, there was confusion about which medication to take. There was miscommunication between the doctor and the nurses.
6
Doctor
Kelly Baek
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
7
Clinic
California Fertility Partners
Los Angeles
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
9
NPS
9
Age 33
2 IUI
Male Factor
Recurrent Pregnancy Loss
European
Latinx
Native American
Income $200K - $499K
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Kelly Baek is a skilled fertility specialist. She takes everything step by step and in my experience, has always been spot on in her advice, counsel and recommendations. Dr. Baek is constantly evaluating the treatment plan, making adjustments, and providing honest information regarding risks and outcomes.
Kelly Baek is a skilled fertility specialist. She takes everything step by step and in my experience, has always been spot on in her advice, counsel and recommendations. Dr. Baek is constantly evaluating the treatment plan, making adjustments, and providing honest information regarding risks and outcomes.
How was your experience with Kelly Baek at California Fertility Partners?
Kelly Baek is a skilled fertility specialist. She takes everything step by step and in my experience, has always been spot on in her advice, counsel and recommendations. Dr. Baek is constantly evaluating the treatment plan, making adjustments, and providing honest information regarding risks and outcomes.
What specific things went wrong at California Fertility Partners?
  • Failed to call with results
9
Doctor
Kelly Baek
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
California Fertility Partners
Los Angeles
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
0
NPS
0
Age 40
European
Income $50K - $99K
1st of 3 Docs
7 IUI With Other Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She examined me and said I had retain placenta and an adhesion. No explanation was given and none of these issues were found by subsequent REs and OBs. ... Dr. Baek diagnosed me with issues I do not have. This caused a lot of emotional turmoil until I found out there was nothing wrong with me. ... Dr. Baek is either extremely incompetent or mendacious. ... Dr. Baek is to be avoided at all costs and I wouldn't trust a clinic that would hire her.
The clinic [California Fertility Partners - Los Angeles] is more concerned with profit than their patients. ... [Nursing staff] They were somewhat haphazard and re-scheduled appointments. ... Dr. Baek is to be avoided at all costs and I wouldn't trust a clinic that would hire her. ... The clinic itself was clean. ... Dr. Baek diagnosed me with issues I do not have. This caused a lot of emotional turmoil until I found out there was nothing wrong with me.
How was your experience with Kelly Baek at California Fertility Partners?
She examined me and said I had retain placenta and an adhesion. No explanation was given and none of these issues were found by subsequent REs and OBs. She did not seem to understand basic medical terminology.
What's one piece of advice would you give a prospective patient of Kelly Baek at California Fertility Partners?
Do not go to her.
During treatment, were you treated like a number or a human with Kelly Baek at California Fertility Partners?
She didn't explain anything.
Describe the protocols Kelly Baek used in your cycles at California Fertility Partners and their degree of success.
We were not able to proceed.
Describe your experience with the nursing staff at California Fertility Partners.
They were somewhat haphazard and re-scheduled appointments.
Describe your experience with California Fertility Partners.
Dr. Baek is either extremely incompetent or mendacious. The clinic is more concerned with profit than their patients. The clinic itself was clean. Dr. Baek is to be avoided at all costs and I wouldn't trust a clinic that would hire her.
Describe the costs associated with your care under Kelly Baek at California Fertility Partners.
Not applicable.
What specific things went wrong at California Fertility Partners?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at California Fertility Partners.
Dr. Baek diagnosed me with issues I do not have. This caused a lot of emotional turmoil until I found out there was nothing wrong with me.
0
Doctor
Kelly Baek
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
2 of 5
0
Clinic
California Fertility Partners
Los Angeles
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5