How was your experience with Kelly Baek at California Fertility Partners?
I felt like I was a car on a factory line - she didn't treat us like we were human beings experiencing an emotional, somewhat stressful experience. She's robotic, irritated if you ask questions, and generally just made us super stressed and nervous to raise any concerns or even ask about what was coming up next. I'm a medical doctor myself, and I cannot imagine treating my patients with such a complete lack of empathy. I believe that a lot of the success in fertility treatment relies on the emotional wellbeing of the patient, not just on how technically good the doctor is. This is where she falls so far short of what you would (and should) expect from a clinician. She can't seem to see her patients as whole people with feelings, just eggs, sperm and a uterus.
What's one piece of advice would you give a prospective patient of Kelly Baek at California Fertility Partners?
Please look for another doctor - there are so many good doctors in Los Angeles. It's not worth it.
During treatment, were you treated like a number or a human with Kelly Baek at California Fertility Partners?
Dr Baek doesn't seem to know how to treat her patients like humans. She gets super irritated if you ask questions - everything always feels rushed, and she looks annoyed if she has to pause as she's running out the door to answer a question. She is also super defensive. We asked her a question about our results during an ultrasound appointment, and she told us completely the wrong thing - when we brought the results back the next time and asked her about the discrepancy, she was really snappy, sarcastic and irritated with us, and said we shouldn't ask questions during ultrasound appointments because she doesn't have time during those appointments to answer questions. She never once asked how we were feeling about the process. Her questions are technical and robotic. She is focused on making money, not on caring for patients.
Describe the protocols Kelly Baek used in your cycles at California Fertility Partners and their degree of success.
Dr Baek didn't really take the time to explain her treatment strategies or protocols. I truly don't really know what her treatment protocols are. We just arrived at the appointments, were seen hurriedly by Dr Baek, and then were shunted to the nurse who gave us a print-out with instructions for the next set of medicines for me to inject, and the date for our next appointment. It seemed like we were driving the process - IUI failed, so we asked if we could do IVF next and she agreed. We had to stop an IVF a few days into the cycle as my oocytes didn't synchronize, and she didn't suggest any alternative course of action after she told us. We sat there sad and disappointed, and then my husband then asked if we could convert to an IUI, and she said "yes, I supposed we could". I only found out a few days into that IVF cycle that she was planning to send our embryos for genetic testing, and she didn't bother to explain that would mean they would freeze and implant in a later cycle - I heard this from the nurse later almost in passing.
Describe your experience with your nurse at California Fertility Partners.
Impersonal, cold, it's a factory line getting as many people in and out as quickly as possible
Describe your experience with California Fertility Partners.
Well organized - you always get an appointment on the day you need one, and they have a good system for labs etc. However, the clinic is cold and impersonal. It's clearly a business, not a place where you go to get care.
Describe the costs associated with your care under Kelly Baek at California Fertility Partners.
I don't know - our insurance covered this, so I'm not sure of the cost.
Describe Kelly Baek's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at California Fertility Partners.
All she said (as she was running out the door) is that she would usually transfer one, but said we could transfer two if we were happy with twins. She didn't go into any of the risks or benefits or trade-offs.
What specific things went wrong at California Fertility Partners?
- Provided conflicting information
Describe the specific things that went wrong at California Fertility Partners.
We asked Dr Baek about our results, and she told us completely the wrong information. When we brought the printed results to our next appointment and asked about the discrepancy between the results and what she had told us, she got really irritated with us, and said we shouldn't have asked her questions during our ultrasound appointment as she doesn't have time then to answer questions. So essentially implied it was our own fault.