Kelly Chiles

George Washington University

Available Lines of Communication

Nurse available by emailNurse available by direct lineNot available by cell phone
Medical SchoolPA State University College of Medicine
ResidencyUniversity of CoT
FellowshipWeill Cornell Medical College
Washington DC
2150 Pennsylvania Ave NW
Washington, DC 20037
(202) 741-2520
On a scale from 0-10, how likely are you to recommend Kelly Chiles to a friend?
Strongly recommend: 100%10
1 assessment
  • 100% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 0% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
Communication
Poor communication
Excellent communication
Frequency Seen
Rarely saw at appts.
Always saw at appts.
Responsiveness
Poor response time
Excellent response time
On a scale from 0-10, how likely are you to recommend George Washington University to a friend?
Strongly recommend: 66%Neutral: 27%Don't recommend: 8%8.9
17 assessments
  • 66% Strongly recommend (9-10)
  • 27% Neutral (7-8)
  • 8% Don't recommend (0-6)
1 assessment
10
Age
34
Treated
2017
Success with this Doc
Yes
Treatment
3 Fertility Medications
Diagnosis
Male Factor, Unexplained
10
We were diagnosed with male factor unexplained infertility. After completing all of the routine tests, Dr Chiles suggest sperm extraction surgery. She carefully explained how painful the surgery could be and that there were no guarantees sperm would be found. Dr Chiles was able to extract 4 vials of sperm which are now frozen, awaiting IVF...Dr Chiles was extremely attentive at every appointment. She gave my husband her sole attention and remained empathetic yet honest throughout the entire process.
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Age
34
Treated
2017
Success with this Doc
Yes
Race
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 Fertility Medications
Diagnosis
Male Factor, Unexplained
10
How was your experience with Kelly Chiles at George Washington University?
There were times my husband and I would leave our appointment with Dr Chiles and I would be in tears! Although fearful, I was confident that Dr Chiles would do whatever she could to help us achieve our dream. She was rooting for us! After finding out our insurance covered an "experimental" procedure, she was so happy that we were both jumping with excitement. Her bedside manner is impeccable. We always felt safe and secure at our appointments.
What's one piece of advice would you give a prospective patient of Kelly Chiles at George Washington University?
Relax, you're in great hands. No matter the outcome, Dr Chiles and her team will take great care of you.
During treatment, were you treated like a number or a human with Kelly Chiles at George Washington University?
Dr Chiles was extremely attentive at every appointment. She gave my husband her sole attention and remained empathetic yet honest throughout the entire process. She always welcomed us with a huge smile, hug, and kiss! The staff is warm and friendly.
Describe the protocols Kelly Chiles used in your cycles at George Washington University and their degree of success.
We were diagnosed with male factor unexplained infertility. After completing all of the routine tests, Dr Chiles suggest sperm extraction surgery. She carefully explained how painful the surgery could be and that there were no guarantees sperm would be found. Dr Chiles was able to extract 4 vials of sperm which are now frozen, awaiting IVF.
Describe your experience with the nursing staff.
Our intake was always done by the same nurse. She was very nice, and would always joke with my husband and I. We always looked forward to seeing her at our appointments. The executive assistant Doretta is no joke! She knows her stuff, as a result she's ALWAYS busy. Be patient, be patient. She will call you back and/or return your email.
Describe your experience with George Washington University.
Dr Chiles was my husband's urologist. Once his sperm was extracted we no longer had to visit her. She is really good and usually has back to back appointments. She works out of a few different offices, pay attention when setting appointments. The 2 locations in DC don't have street parking, train to Foggy bottom or park in the garage.
What specific things went wrong at George Washington University?
  • Failed to call with results
10
Doctor
Kelly Chiles
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
George Washington University
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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