How was your experience with Kelly Chiles at George Washington University?
There were times my husband and I would leave our appointment with Dr Chiles and I would be in tears! Although fearful, I was confident that Dr Chiles would do whatever she could to help us achieve our dream. She was rooting for us! After finding out our insurance covered an "experimental" procedure, she was so happy that we were both jumping with excitement. Her bedside manner is impeccable. We always felt safe and secure at our appointments.
What's one piece of advice would you give a prospective patient of Kelly Chiles at George Washington University?
Relax, you're in great hands. No matter the outcome, Dr Chiles and her team will take great care of you.
During treatment, were you treated like a number or a human with Kelly Chiles at George Washington University?
Dr Chiles was extremely attentive at every appointment. She gave my husband her sole attention and remained empathetic yet honest throughout the entire process. She always welcomed us with a huge smile, hug, and kiss! The staff is warm and friendly.
Describe the protocols Kelly Chiles used in your cycles at George Washington University and their degree of success.
We were diagnosed with male factor unexplained infertility. After completing all of the routine tests, Dr Chiles suggest sperm extraction surgery. She carefully explained how painful the surgery could be and that there were no guarantees sperm would be found. Dr Chiles was able to extract 4 vials of sperm which are now frozen, awaiting IVF.
Describe your experience with the nursing staff at George Washington University.
Our intake was always done by the same nurse. She was very nice, and would always joke with my husband and I. We always looked forward to seeing her at our appointments. The executive assistant Doretta is no joke! She knows her stuff, as a result she's ALWAYS busy. Be patient, be patient. She will call you back and/or return your email.
Describe your experience with George Washington University.
Dr Chiles was my husband's urologist. Once his sperm was extracted we no longer had to visit her. She is really good and usually has back to back appointments. She works out of a few different offices, pay attention when setting appointments. The 2 locations in DC don't have street parking, train to Foggy bottom or park in the garage.
What specific things went wrong at George Washington University?
- Failed to call with results
Describe the specific things that went wrong at George Washington University.
We were told Dr Chiles would call us with test results. After 2 weeks of waiting, the nurse informed us that an appointment would be needed to discuss the results. This added another 1.5 weeks. Apparently it was a simple miscommunication because results aren't given over the phone.