Rated 4.6
Strongly recommend: 43%Don't recommend: 57%4.6
43% strongly recommend
4 reviews
Humanity
6.6
6.6
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
6.6
6.6
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.9
6.9
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.3
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
McGill
Fellowship
Royal Victoria Hosp

How Doctor Communicates

nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Kelly Pagidas works at

Tufts Medical Center
Rated

At 1 office

Boston
800 Washington Street
Boston, MA 02116
617-636-0053
Explore Clinic
Kelly Pagidas works at

Women & Infants Hospital
Rated 6.7
Strongly recommend: 43%Neutral: 13%Don't recommend: 44%6.7

At 1 office

Providence
101 Dudley Street
Providence, RI 02905
401-274-1100
Explore Clinic

4 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
0
0
Age 37 - 38
1 IUI
Male Factor
Unexplained
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Appointments and conversations [with Dr. Pagidas] were rushed as I continued with treatment. I often saw her resident instead of her...Many times I left appointments unsure what would happen next, or what I was supposed to do, if anything...I had an HSG, which showed that my tubes were open, so we proceeded with IUI, despite the fact that the pelvic ultrasound done around the same time showed that I had a 4 cm uterine fibroid. (I didn't know at the time that this would have prevented me from conceiving.) She also prescribed 4 days of Clomid and one Ovidril shot before the IUI.
It was very difficult to schedule procedures [at University of Louisville Women's Healthcare], because it is a Trauma I teaching hospital, so any surgeries had to be scheduled far in advance and you could be "bumped" at any time due to a surgical emergency...It seemed like the only way things got done is if I called and hounded them constantly...The nursing staff was good at returning phone calls and answering questions. However, they neglected to inform us when Dr. Pagidas left.
How was your experience with Kelly Pagidas at University of Louisville Women's Healthcare?
I started seeing Dr. Pagidas after my insurance company switched me from another doctor. The first doctor I saw recommended a consult with a GYN surgeon to see if endometriosis was impacting my ability to conceive. Desipte the fact that Dr. Pagidas and the recommended doctor were in the same practice, she never followed through with asking the recommended doctor what he thought. Many times I left appointments unsure what would happen next, or what I was supposed to do, if anything.
What's one piece of advice would you give a prospective patient of Kelly Pagidas at University of Louisville Women's Healthcare?
She is no longer at the U of L clinic, but I would tell someone to get a second opinion, and to stay on top of their care. It seemed like the only way things got done is if I called and hounded them constantly.
During treatment, were you treated like a number or a human with Kelly Pagidas at University of Louisville Women's Healthcare?
Appointments and conversations were rushed as I continued with treatment. I often saw her resident instead of her.
Describe the protocols Kelly Pagidas used in your cycles at University of Louisville Women's Healthcare and their degree of success.
I had an HSG, which showed that my tubes were open, so we proceeded with IUI, despite the fact that the pelvic ultrasound done around the same time showed that I had a 4 cm uterine fibroid. (I didn't know at the time that this would have prevented me from conceiving.) She also prescribed 4 days of Clomid and one Ovidril shot before the IUI.
Describe your experience with your nurse at University of Louisville Women's Healthcare. (Assigned nurse: Brianna Kane)
The nursing staff was good at returning phone calls and answering questions. However, they neglected to inform us when Dr. Pagidas left.
Describe your experience with University of Louisville Women's Healthcare.
The fertility clinic at the University of Louisville is now closed (as of August 30, 2019). It was very difficult to schedule procedures, because it is a Trauma I teaching hospital, so any surgeries had to be scheduled far in advance and you could be "bumped" at any time due to a surgical emergency.
Describe the costs associated with your care under Kelly Pagidas at University of Louisville Women's Healthcare.
We were provided with a finance sheet for IVF, but never proceeded that far.
Describe Kelly Pagidas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Louisville Women's Healthcare.
We did not do IVF, but she told us that she prefers to do eSET, unless there are very few/low quality embryos.
What specific things went wrong at University of Louisville Women's Healthcare?
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at University of Louisville Women's Healthcare.
In October of 2017, I went to my reproductive endocrinologist, and learned that I have an endometrioma on my left ovary. In the process of scheduling a laproscopic surgery to see what else is involved, I was told that my insurance company wouldn't cover me seeing her, and I had to go to Dr. Pagidas. Dr. P didn't want to do surgery, because any surgery has risks of impairing fertility. I was fine with that. In February '19 I had an increase in pain and called Dr. P's office at U of L, and was told that she no longer works there. I had last spoken to her during my previous cycle, and she hadn't mentioned she was leaving. No one informed me of this. They offered to schedule me with the male doctor who was still there, but I didn't feel comfortable with that. So I called my insurance company again, and they told me that there are NO REs in the area who are covered by my insurance, but because there aren't any within 60 miles, I get a "coverage exemption" and went back to the first doctor. I saw her the next week, and she looked at my records and discovered that I have bowel endometriosis as well, and was HORRIFIED that Dr. P hadn't done anything about it. She scheduled a surgical consult for March 4. I had minimally-invasive gynecological surgery to remove a 4.5 cm fibroid from my uterus and a 5 cm endometrioma from my left ovary. After the surgery, the surgeon said that there was NO WAY I could have gotten pregnant and carried to term with the growths that were there. (To make matters worse, Dr. P's office is two doors down from his, and she never asked him to even look at my chart.) Through following all of this up, I discovered that they had also billed for services they did not provide to me.
0
Doctor
Kelly Pagidas
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
University of Louisville Women's Healthcare
Louisville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Successful
10
9
Age 27 - 29
2 IUI
1 IVF
Other
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Doctor Pagidas was thoughtful in all her interactions. She took the time to answer any and all concerns, and always appeared vested in our goal of having children. I would recommend her to anyone and believe she is large in part the reason we have our twin boys and are now pregnant...She is dedicated to your treatment and is very honest and candid about doing what is best for you.
The costs [at University of Louisville Women's Healthcare] were more affordable than other clinics in the Louisville, KY area...Trying to reach others within the clinic is difficult, and has been as Brianna has been on maternity leave. I wish the clinic would have trained someone to take over her place but I cannot get calls back. So long as Brianna there things are great, but not having her really makes it difficult.
How was your experience with Kelly Pagidas at University of Louisville Women's Healthcare?
Doctor Pagidas was thoughtful in all her interactions. She took the time to answer any and all concerns, and always appeared vested in our goal of having children. I would recommend her to anyone and believe she is large in part the reason we have our twin boys and are now pregnant.
What's one piece of advice would you give a prospective patient of Kelly Pagidas at University of Louisville Women's Healthcare?
That she is thoughtful and cares about you. She is dedicated to your treatment and is very honest and candid about doing what is best for you.
During treatment, were you treated like a number or a human with Kelly Pagidas at University of Louisville Women's Healthcare?
She is extremely kind and thoughtful. She has an incredible bedside manner that assures you she is there to help make your dreams a reality.
Describe the protocols Kelly Pagidas used in your cycles at University of Louisville Women's Healthcare and their degree of success.
Doctor Archer got me ready for my IVF, medication protocol. Doctor Pagidas got me ready for my frozen embryo transfer. I had to have the initial ultrasound, trial sonohystergram, begin estrogen, another ultrasound to be sure my lining was good, and then began PIO. Had an ultrasound the morning of transfer and the transfer was in turn completed.
Describe your experience with your nurse at University of Louisville Women's Healthcare. (Assigned nurse: Brianna )
Brianna is simply amazing and makes Doctor Pagidas look good. She is a undergone infertility and her approach indicates her compassion towards her patients. She answers any and all questions and is always timely in her response. She feels like a friend.
Describe your experience with University of Louisville Women's Healthcare.
Trying to reach others within the clinic is difficult, and has been as Brianna has been on maternity leave. I wish the clinic would have trained someone to take over her place but I cannot get calls back. So long as Brianna there things are great, but not having her really makes it difficult.
Describe the costs associated with your care under Kelly Pagidas at University of Louisville Women's Healthcare.
The costs were more affordable than other clinics in the Louisville, KY area. I thought the FET transfer costs seemed high but thankfully we had some insurance coverage for this.
What specific things went wrong at University of Louisville Women's Healthcare?
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
Describe the specific things that went wrong at University of Louisville Women's Healthcare.
I have a call out attempting to get a preauthorization, however I cannot get this completed. I have even had my insurance company make contact and they too are ignored. I can have one of my needed medicines covered by insurance if they’d do this, but they have yet to make a move.
10
Doctor
Kelly Pagidas
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
University of Louisville Women's Healthcare
Louisville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
1
1
Age 31
3 IUI
Donor Sperm
Male Factor
Latinx
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I felt that Dr. Pagidas was a good doctor but I felt that due to the resident and fellow involvement, there was a lot of mixed information being provided. Her bedside manner was great and she was very friendly... I first did a medicated cycle with clomid and when it came time to do the trigger shot they did insemination the same day. It is my understanding that a minimum of 24 hrs should pass. I then did two unmedicated IUI cycles and the same issue occurred. Lack of involvement and assistance other than wanting to get us in and out.
The clinic [Univ of Louisville Women's Healthcare] was able to get us in quickly and scheduling was for the most part pretty easy. Clinic was clean and equipment was adequate. The clinic has multiple locations which can be a blessing or a curse depending on your preference... Nursing was very nice, however I again felt like my questions and concerns were disregarded or not important. Communication was also lacking with respect to care from nursing
How was your experience with Kelly Pagidas at University of Louisville Women's Healthcare?
I felt that Dr. Pagidas was a good doctor but I felt that due to the resident and fellow involvement, there was a lot of mixed information being provided. Her bedside manner was great and she was very friendly but I would not recommend her to a friend because at the end of the day, I don’t think she provided quality care
What's one piece of advice would you give a prospective patient of Kelly Pagidas at University of Louisville Women's Healthcare?
Be firm and require responses to your questions. Don’t let them just blow you off or shrug off concerns that you have about your care
During treatment, were you treated like a number or a human with Kelly Pagidas at University of Louisville Women's Healthcare?
Things were not explained to me. Responses to questions were not consistent with that is in the literature or other people’s experiences
Describe the protocols Kelly Pagidas used in your cycles at University of Louisville Women's Healthcare and their degree of success.
I first did a medicated cycle with clomid and when it came time to do the trigger shot they did insemination the same day. It is my understanding that a minimum of 24 hrs should pass. I then did two unmedicated IUI cycles and the same issue occurred. Lack of involvement and assistance other than wanting to get us in and out.
Describe your experience with the nursing staff at University of Louisville Women's Healthcare.
Nursing was very nice, however I again felt like my questions and concerns were disregarded or not important. Communication was also lacking with respect to care from nursing
Describe your experience with University of Louisville Women's Healthcare.
The clinic was able to get us in quickly and scheduling was for the most part pretty easy. Clinic was clean and equipment was adequate. The clinic has multiple locations which can be a blessing or a curse depending on your preference
Describe the costs associated with your care under Kelly Pagidas at University of Louisville Women's Healthcare.
The costs were not horrible, I think a cycle was $500 and then testing and semen charges
What specific things went wrong at University of Louisville Women's Healthcare?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at University of Louisville Women's Healthcare.
My biggest issue with this clinic was the conflicting information between doctors at the clinic, information I knew, inability to answer questions to call back
1
Doctor
Kelly Pagidas
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
1
Clinic
University of Louisville Women's Healthcare
Louisville
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2013 - 2014, Successful
10
10
Age 27 - 28
4 IVF
Male Factor
European
Income $100K - $199K
Teacher
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
We have a male factor. We used ICSI in all rounds [with Dr. Pagidas]. Our rounds were very similar because egg collection was good both times...Dr. Pegidas was an amazing doctor filled with knowledge but also realistic. She did not give false hope but was honest about chances and outcomes. She was "real." She was warm and had a good bed side manner but didn't gush or go on and on about details. She had a timer for each appointment but that let me know she was conscious of her time, my time and other patients time.
Most of the staff [at Women & Infants Hospital] was very nice and personable but never overstepped their boundaries by asking questions or making comments...Procedures (not including medications) - $17,000-$17,500 for ICSI IVF - no testing of embryos Embryo testing would have run another $5,000... Wait times usually are not that bad. There was one nurse on staff who was cold and showed little emotions - after dealing with her several times, I realized it was just her personality. She was good at what she was supposed to do.
How was your experience with Kelly Pagidas at Women & Infants Hospital?
Dr. Pegidas was an amazing doctor filled with knowledge but also realistic. She did not give false hope but was honest about chances and outcomes. She was "real." She was warm and had a good bed side manner but didn't gush or go on and on about details. She had a timer for each appointment but that let me know she was conscious of her time, my time and other patients time.
During treatment, were you treated like a number or a human with Kelly Pagidas at Women & Infants Hospital?
She was very personable and went out of her way many times to accommodate us and our schedule. She even arrived early (on her birthday) to conduct an ultrasound.
Describe the protocols Kelly Pagidas used in your cycles at Women & Infants Hospital and their degree of success.
We have a male factor. We used ICSI in all rounds. Our rounds were very similar because egg collection was good both times. No birth control Lupron Gonal F - 200 - never adjusted Ovidrel trigger Suppositories and PIO depending on frozen vs. fresh Both rounds were almost identical - 14-15 eggs collected - 12 mature - 10 fertilized
Describe your experience with the nursing staff at Women & Infants Hospital.
Most of the staff was very nice and personable but never overstepped their boundaries by asking questions or making comments. This was much appreciated as they never know why you are visiting (such as first visit, follow up to failure, miscarriage etc)
Describe your experience with Women & Infants Hospital.
VERY CLEAN and NEW - it was a pleasure to sit in the waiting room. Wait times usually are not that bad. There was one nurse on staff who was cold and showed little emotions - after dealing with her several times, I realized it was just her personality. She was good at what she was supposed to do. So I usually just prayed I wouldn't get her for appointments.
Describe the costs associated with your care under Kelly Pagidas at Women & Infants Hospital.
Procedures (not including medications) - $17,000-$17,500 for ICSI IVF - no testing of embryos Embryo testing would have run another $5,000
Describe Kelly Pagidas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Women & Infants Hospital.
Because we had only a few good looking embryos we did 3 day transfers. She was ok with us transferring 2 embryos in fresh and frozen. She actually approved our request to implant 3 (3 day embryos) on our last fresh which resulted in a singleton pregnancy.
10
Doctor
Kelly Pagidas
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Women & Infants Hospital
Providence
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources