How was your experience with Kelly Pagidas at University of Louisville Women's Healthcare?
I started seeing Dr. Pagidas after my insurance company switched me from another doctor. The first doctor I saw recommended a consult with a GYN surgeon to see if endometriosis was impacting my ability to conceive. Desipte the fact that Dr. Pagidas and the recommended doctor were in the same practice, she never followed through with asking the recommended doctor what he thought. Many times I left appointments unsure what would happen next, or what I was supposed to do, if anything.
What's one piece of advice would you give a prospective patient of Kelly Pagidas at University of Louisville Women's Healthcare?
She is no longer at the U of L clinic, but I would tell someone to get a second opinion, and to stay on top of their care. It seemed like the only way things got done is if I called and hounded them constantly.
During treatment, were you treated like a number or a human with Kelly Pagidas at University of Louisville Women's Healthcare?
Appointments and conversations were rushed as I continued with treatment. I often saw her resident instead of her.
Describe the protocols Kelly Pagidas used in your cycles at University of Louisville Women's Healthcare and their degree of success.
I had an HSG, which showed that my tubes were open, so we proceeded with IUI, despite the fact that the pelvic ultrasound done around the same time showed that I had a 4 cm uterine fibroid. (I didn't know at the time that this would have prevented me from conceiving.) She also prescribed 4 days of Clomid and one Ovidril shot before the IUI.
Describe your experience with your nurse at University of Louisville Women's Healthcare. (Assigned nurse: Brianna Kane)
The nursing staff was good at returning phone calls and answering questions. However, they neglected to inform us when Dr. Pagidas left.
Describe your experience with University of Louisville Women's Healthcare.
The fertility clinic at the University of Louisville is now closed (as of August 30, 2019). It was very difficult to schedule procedures, because it is a Trauma I teaching hospital, so any surgeries had to be scheduled far in advance and you could be "bumped" at any time due to a surgical emergency.
Describe the costs associated with your care under Kelly Pagidas at University of Louisville Women's Healthcare.
We were provided with a finance sheet for IVF, but never proceeded that far.
Describe Kelly Pagidas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Louisville Women's Healthcare.
We did not do IVF, but she told us that she prefers to do eSET, unless there are very few/low quality embryos.
What specific things went wrong at University of Louisville Women's Healthcare?
- Lost paperwork
- Failed to call with results
- Failed to order appropriate test
- Failed to send your chart to another clinic
- Lost results
- Provided conflicting information
- Failed to convey critical information
Describe the specific things that went wrong at University of Louisville Women's Healthcare.
In October of 2017, I went to my reproductive endocrinologist, and learned that I have an endometrioma on my left ovary. In the process of scheduling a laproscopic surgery to see what else is involved, I was told that my insurance company wouldn't cover me seeing her, and I had to go to Dr. Pagidas. Dr. P didn't want to do surgery, because any surgery has risks of impairing fertility. I was fine with that.
In February '19 I had an increase in pain and called Dr. P's office at U of L, and was told that she no longer works there. I had last spoken to her during my previous cycle, and she hadn't mentioned she was leaving. No one informed me of this. They offered to schedule me with the male doctor who was still there, but I didn't feel comfortable with that. So I called my insurance company again, and they told me that there are NO REs in the area who are covered by my insurance, but because there aren't any within 60 miles, I get a "coverage exemption" and went back to the first doctor. I saw her the next week, and she looked at my records and discovered that I have bowel endometriosis as well, and was HORRIFIED that Dr. P hadn't done anything about it. She scheduled a surgical consult for March 4. I had minimally-invasive gynecological surgery to remove a 4.5 cm fibroid from my uterus and a 5 cm endometrioma from my left ovary. After the surgery, the surgeon said that there was NO WAY I could have gotten pregnant and carried to term with the growths that were there. (To make matters worse, Dr. P's office is two doors down from his, and she never asked him to even look at my chart.)
Through following all of this up, I discovered that they had also billed for services they did not provide to me.