Rated 9.5
Strongly recommend: 83%Neutral: 15%Don't recommend: 2%9.5
83% strongly recommend
71 reviews
Humanity
9.5
9.5
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.8
9.8
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.4
6.4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Responsiveness
8.3
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U of Missouri - KC
Residency
Emory
Fellowship
Washington U

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Kenan Omurtag works at

Washington University School of Medicine
Rated 8.8
Strongly recommend: 74%Neutral: 17%Don't recommend: 10%8.8

At 2 offices

St. Louis - Central West End
4444 Forest Park Avenue
St. Louis, MO 63108
314-286-2400
St. Louis - Missouri Baptist Med Center
3023 N. Ballas Road
St. Louis, MO 63131
314-286-2400
Explore Clinic

71 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
10
NPS
10
Age 35 - 36
2 IUI
1 IVF
Recurrent Pregnancy Loss
Other
European
Income $100K - $199K
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
My experience with Dr. Omurtag has been outstanding...he has made sure that all of our questions have been answered and explains everything very thoroughly. He also allows me to be an active participant in my care...He can also speak to research/data which is important because he is able to provide an explanation as to why abc will work and xyz won’t. While I wish I didn’t have to see Dr. Omurtag, I can’t imagine using any other physician for infertility.
My [Washington University School of Medicine - St. Louis] clinic is very organized and communicates promptly. The staff is extremely friendly and I’m always greeted by name when checking in with reception. The clinic is associated with a teaching hospital, so I’ve found they don’t really offer treatments that don’t have much backing by research. They are however willing to refer you somewhere else to get those treatments if you so wish.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
My experience with Dr. Omurtag has been outstanding. He truly understands that infertility affects many aspects of a patients life and acknowledges it as well. Each time my husband and I have met with Dr. Omurtag he has made sure that all of our questions have been answered and explains everything very thoroughly. He also allows me to be an active participant in my care, and has never told me yes/no without looking through my chart to determine what is the best course of action. He can also speak to research/data which is important because he is able to provide an explanation as to why abc will work and xyz won’t. While I wish I didn’t have to see Dr. Omurtag, I can’t imagine using any other physician for infertility.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Have questions ready to ask at appointments, he really wants to make sure you’re an active participant in your care and that you understand the process.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Every time I’ve gone to my clinic I’m greeted by the receptionist by name. Anytime when working directly with Dr. Omurtag, he addresses both my husband and I by name and even asks about our toddler. I always feel I have ample time to ask any questions I have and never feel rushed.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
If I remember correctly, we used an antagonist cycle for my first egg retrieval. Based on my labs and antral follicle count, he thought I would respond well to that protocol, and I did. We then did a fresh transfer that resulted in a chemical pregnancy, so we ran more labs and found out I may have APS. Due to the possible APS diagnosis, we added in a blood thinner (lovenox) and a baby aspirin to my frozen embryo transfer protocol. Sadly that transfer ended in an ectopic pregnancy. We’re currently waiting for my cycle to do some more testing prior to starting another egg retrieval cycle.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy)
I have nothing but good things to say about the nursing staff at my clinic. My primary nurse is Kathy, but I have worked with others as well. They are all very caring and have called to check in after different procedures. They are extremely communicative as well, I have never waited more than a few hours for a response to my questions through mychart.
Describe your experience with Washington University School of Medicine.
My clinic is very organized and communicates promptly. The staff is extremely friendly and I’m always greeted by name when checking in with reception. The clinic is associated with a teaching hospital, so I’ve found they don’t really offer treatments that don’t have much backing by research. They are however willing to refer you somewhere else to get those treatments if you so wish.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
I’m extremely lucky and have insurance coverage at 100% for IVF once my deductible has been met, so it’s hard to determine the exact cost.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
Due to my age/my husband’s age and our diagnosis, we will only transfer one egg/transfer.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
8
NPS
8
Age 30 - 31
1 IUI
Unexplained
European
Income $100K - $199K
1st of 2 Docs
2 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Omurtag is extremely knowledgeable about infertility and fertility treatment. He has thoroughly explained everything we can expect with both IUI and IVF-down to the timing of ultrasounds and bloodwork. He is personable to talk to and we look forward to working with him more. My one disappointment is that we have only met him virtually up to this point-he has not been the one to perform any tests or procedures.
Could have a little more personal attention-don't see the doctor [at Washington University School of Medicine] often; my miscarriage was not added to my records so my doctor didn't know about it during our most recent appointment...never waiting to be seen for more than a few minutes, which to me is so important when having to go for visits often...friendly, caring and can answer every question I throw out at them. Someone has answered the phone every time I've called-I've never waited on hold. And they respond to virtual messages very quickly.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag is extremely knowledgeable about infertility and fertility treatment. He has thoroughly explained everything we can expect with both IUI and IVF-down to the timing of ultrasounds and bloodwork. He is personable to talk to and we look forward to working with him more. My one disappointment is that we have only met him virtually up to this point-he has not been the one to perform any tests or procedures.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
I haven't yet met Dr. Omurtag in person but have had two telehealth visits that have been pleasant and informative. His staff is wonderful-kind, caring, efficient, great at communicating. But I was a little disappointed that he was not the one to perform my IUI cycle follicle scan or the IUI itself. If that is the standard practice, that is more than fine, that just wasn't communicated to me.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
I have had one IUI so far with Dr. Omurtag. I did two previous IUIs with my OB where I was on 50mg of Clomid, so he upped my dose to 100mg to see if that would have a better outcome. The other IUI protocol was standard- follicle scan on day 12 and based on that scan, I triggred with Ovidrel that night for the IUI on CD14. The IUI failed but he was very clear about the low success rates with IUIs. We just had our IVF consultation and he was clear down to the days of the week I'd come in for monitoring. I believe I will have the standard protocol of medication due to unexplained infertility, good sperm, good AMH levels and consistently good follicle counts.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kim)
The entire staff that I have interacted with at the clinic has been amazing. I am never waiting to be seen for more than a few minutes, which to me is so important when having to go for visits often. They are friendly, caring and can answer every question I throw out at them. Someone has answered the phone every time I've called-I've never waited on hold. And they respond to virtual messages very quickly. When I found out I'd have to switch to Wash U for insurance, I was originally told I'd have to wait five months to be seen, which was devastating. But when I called the following week to set up the appointment, they were able to fit me in just three days later. I will always appreciate that.
Describe your experience with Washington University School of Medicine.
Strengths: efficiency, communication, knowledge Weaknesses: Could have a little more personal attention-don't see the doctor often; my miscarriage was not added to my records so my doctor didn't know about it during our most recent appointment
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
Before I met my deductible, the cost of ultrasounds and diagnostics did seem higher than my first clinic.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
I appreciate his approach to transferring one embryo. To me that means my safety and the health of my baby is a top priority.
What specific things went wrong at Washington University School of Medicine?
  • Failed to convey critical information
Describe the specific things that went wrong at Washington University School of Medicine.
When I went for a follicle scan, I was asked about previous pregnancies after having a miscarriage the month prior. Before that, I had spoken with my nurse to inform her of the miscarriage and ask about next steps (I saw my OB for the entire pregnancy). The miscarriage was not noted on my chart and so my doctor didn't know about it when we had our IVF consultation. It won't change our protocol much but that is a crucial piece of information that was missed.
8
Doctor
Kenan Omurtag
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2018 - 2019, Successful
NPS
10
NPS
10
Age 43 - 44
2 IVF
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
European
Income $100K - $199K
Professor
2nd of 2 Docs
2 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Omurtag] was very upfront and honest with us, from the initial consult to the last appointment we had before we graduated to my regular OB-Gyn. He was clear about the odds of actually conceiving, given our DOR/MFI and age issues, and did not get our hopes up. Our first retrieval/transfer resulted in a chemical pregnancy. We spent 30 minutes discussing how we'd change the protocol for the second attempt, and another 20 minutes talking about the pros/cons/possible necessity of donor eggs if we had a repeat issue with the second retrieval/transfer. Lastly, he was so excited when our betas came back positive - and after our graduation appointment - that he texted my regular OB-Gyn to let her know we were headed her way. He's a regular human being, who feels this process with his patients, and is with you every step of the way.
Just know that none of the docs within the WashU program are super patient-forward. You'll communicate with their nurses and receptionists, but these are amazing people who have no problem getting to the doctor, and getting back to you...She [nurse] had all the answers to my questions, was super-prompt at getting back to me, and if she needed an answer from [Dr. Omurtag], still called back within an hour or so. I could not have asked for a better person to communicate with throughout this process.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Kenan was very upfront and honest with us, from the initial consult to the last appointment we had before we graduated to my regular OB-Gyn. He was clear about the odds of actually conceiving, given our DOR/MFI and age issues, and did not get our hopes up. Our first retrieval/transfer resulted in a chemical pregnancy. We spent 30 minutes discussing how we'd change the protocol for the second attempt, and another 20 minutes talking about the pros/cons/possible necessity of donor eggs if we had a repeat issue with the second retrieval/transfer. Lastly, he was so excited when our betas came back positive - and after our graduation appointment - that he texted my regular OB-Gyn to let her know we were headed her way. He's a regular human being, who feels this process with his patients, and is with you every step of the way.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Just know that none of the docs within the WashU program are super patient-forward. You'll communicate with their nurses and receptionists, but these are amazing people who have no problem getting to the doctor, and getting back to you.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Kenan knew exactly what was going on with us at every step of the way. His staff (receptionist and nurse) were really great to work with, and answered all of our questions. Like everyone going through the infertility nightmare, we were a special snowflake case. He knew the details, day in and day out, and was hugely supportive.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
We started with an estrogen primer, followed by five days of Letrozole. From there, I added in 150 Follistim. Eventually, we added Ganirelix, with an HcG trigger.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy)
Kathy is amazing! She had all the answers to my questions, was super-prompt at getting back to me, and if she needed an answer from Kenan, still called back within an hour or so. I could not have asked for a better person to communicate with throughout this process.
Describe your experience with Washington University School of Medicine.
The front desk staff are great, the techs who do the blood draws are kind and compassionate, and the medical staff (doctors) we interacted with were really good at their jobs. If there's a weakness, it's that you don't have much direct contact with your doctor beyond the initial consult and testing, and the post-beta testing. For most of the treatment period, you're talking with the doctor's receptionist and nurse. Your doctor is still closely following your progress - you just don't talk with him/her.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
We were ridiculously fortunate to have coverage through both my insurance and my husband's insurance. We paid under $3,000 for both IVF protocols.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
Because of my age, we planned to do fresh 3-day transfers. We transferred every embryo we had at that point (4 the first time, 3 the second).
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unsuccessful
NPS
10
NPS
10
Age 34
1 IVF
Donor Sperm
Prefer not to answer
Income $100K - $199K
Teacher
1st of 2 Docs
1 Fertility Medications With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Omurtag was very welcoming and made me and my partner feel comfortable and “normal”. We talked to him about our hopes and he was able to listen and guide us to the right path for us. He is extremely knowledgeable, honest about results and easy to communicate with...He was hopeful and positive and made me feel comfortable...He was down to earth, easy to have a conversation with and honest about possible outcomes.
The [Washington University School of Medicine] clinic was clean, organized and ran very efficiently. The staff was all extremely kind which makes a huge difference. I never got the results that I wanted from my egg retrieval or our transfer but they were kind and caring...The staff was all welcoming and respectful. At times I feel uncomfortable around doctors or nurses but never felt that way at Wash U. They were excited for my wife and I and made us feel very comfortable.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
We have only met with Dr. Omurtag once at the beginning of our journey. He was down to earth, easy to have a conversation with and honest about possible outcomes. He was hopeful and positive and made me feel comfortable. Unfortunately our IVF cycle was not successful and we need to try again. We meet with Dr. Omurtag again next week.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Any person going through fertility treatments I would say be patient and know your journey may follow a different path that what you expected. I was naive and thought I would have multiple chances of having a child through one IVF cycle but the sad reality was we only got one embryo.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Everyone at the office has been extremely kind and patient with us. They have walked us through every step of the way. Before my trigger shot one of the nurses was on the phone with me for 45 minutes to make sure I completely understood all of the medicine and instructions. I get overwhelmed easily with doctors and don’t always feel comfortable asking questions to better understand. However with this office they have always made me feel comfortable, gone above and beyond to educate me and assist me along the way. Everyone in the office has been kind, helpful and happy.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
We used an agonist protocol. The medicine listed below were what I was prescribed. Gonal-F 900 units pen - 2 pens Menopur 75 units - 10 vials Ganerelix 250 mcg injection - 6 boxes Leuprolide trigger shot - 1 shot (the pharmacy may send a 2 week kit in place of the single shot) Novarel 5,000 unit injection - 2 box/es Birth control pills 1 pack I only went through the egg retrieval process as my wife and I are doing reciprocal IVF so she will be the one to carry the baby. I produced 8 eggs at the time of retrieval. Out of those 8 only 5 made it to where they could be fertilized. They attempted to fertilize my eggs with two different methods. One where they sprinkle sperm by the egg and the sperm swim to the egg to fertilize it and the other was to inject the sperm right into the egg. I only had one embryo form and it was from the first method.
How competent was Kenan Omurtag at LGBTQ care?
Dr. Omurtag was very welcoming and made me and my partner feel comfortable and “normal”. We talked to him about our hopes and he was able to listen and guide us to the right path for us. He is extremely knowledgeable, honest about results and easy to communicate with.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kate)
All of the nurses were super friendly and kind. They were patient in explaining results and instructions. They always made me feel comfortable and informed.
Describe your experience with Washington University School of Medicine.
The clinic was clean, organized and ran very efficiently. The staff was all extremely kind which makes a huge difference. I never got the results that I wanted from my egg retrieval or our transfer but they were kind and caring.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
My insurance did not cover fertility. Medication was around $2500 for my part. We paid around 7,000 for the egg retrieval itself. We have paid around $20,000 from start to finish. They were upfront about the cost and mailed out an informational sheet that explained everything. We met with the financial team to get cleared before we started.
How competent was Washington University School of Medicine at LGBTQ care?
The staff was all welcoming and respectful. At times I feel uncomfortable around doctors or nurses but never felt that way at Wash U. They were excited for my wife and I and made us feel very comfortable.
Describe your experience using 3rd party reproduction (donor eggs, donor sperm, or gestational carrier) at Washington University School of Medicine.
This was super easy. We used California Cryo Bank. We called them and asked for our donor sperm to be sent to Wash U and Wash U confirmed the order with us.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
LGBTQ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
LGBTQ Care
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2017 - 2022, Successful
NPS
10
NPS
9
Age 28 - 33
3 IUI
1 IVF
Male Factor
Income $100K - $199K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Successful
Dr Omurtag is knowledgeable and compassionate. He has a great bedside manner...he was always available for questions and explained everything in great detail. He was upfront about possible out of pocket costs and wanted to make sure we were prepared. He is a very visual person and likes to draw pictures to help you understand. But he really felt more like you were talking to a friend than a doctor...He does follow ASRM guidelines very strictly so if you are someone that wants to transfer more than one at a time. This may not be the place for you...
The clinic [Washington University School of Medicine] itself does not feel very personable, it’s a clinic within a very busy medical school/hospital system so they see A LOT of patients. Hard for them to get to know anyone. They do have a lot of fellows that you may see throughout your appointments and they are very friendly...They didn’t seem to read the doctors past notes. At one point I had a hysteroscopy and was scheduled to do an IUI the following week. They didn’t call in my clomid so I had to call and ask for it and the nurse was confused because she didn’t realize I was also doing an IUI...
How was your experience with Kenan Omurtag at Washington University School of Medicine?
We had to do so many procedures and tests on top of IUI and IVF, he was always available for questions and explained everything in great detail. He was upfront about possible out of pocket costs and wanted to make sure we were prepared. He is a very visual person and likes to draw pictures to help you understand. But he really felt more like you were talking to a friend than a doctor.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
I highly recommend him. He does follow ASRM guidelines very strictly so if you are someone that wants to transfer more than one at a time. This may not be the place for you
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr Omurtag is knowledgeable and compassionate. He has a great bedside manner.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
I did an HSG before starting anything. Then multiple clomid IUI cycles. Had to do a hysteroscopy with dilation due to difficulty getting the IUI catheter through my cervix. Then moved on to IVF. We did a long agonist protocol, with a fresh transfer which failed. So then did an endosee procedure. Then a frozen transfer than failed. And most recently transferred our last frozen embryo that stuck! For the frozen transfers he ordered estradiol three times a day and PIO daily.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy)
Kathy didn’t always seem very compassionate, I don’t think she likes talking on the phone. Jessie (administrative assistant) was amazing and was always upbeat and a joy to talk to.
Describe your experience with Washington University School of Medicine.
The clinic itself does not feel very personable, it’s a clinic within a very busy medical school/hospital system so they see A LOT of patients. Hard for them to get to know anyone. They do have a lot of fellows that you may see throughout your appointments and they are very friendly.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
IUIs were 500 without insurance. But 50 with it. A cycle with Egg retrieval and fresh transfer was 15-20k without insurance. I think I paid about 2k A frozen transfer without insurance was 4700 but with insurance was 200
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
They follow ASRM guidelines so they will not do an elective multiple embryo transfer unless there is a good medical reason to do so.
What specific things went wrong at Washington University School of Medicine?
  • Provided conflicting information
Describe the specific things that went wrong at Washington University School of Medicine.
They didn’t seem to read the doctors past notes. At one point I had a hysteroscopy and was scheduled to do an IUI the following week. They didn’t call in my clomid so I had to call and ask for it and the nurse was confused because she didn’t realize I was also doing an IUI. They also didn’t seem to believe me when I told them there were problems with my cervix in the past and said we would assess it after the first IUI. Thankfully my doctor took care of this pretty quickly after that first IUI.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Successful
NPS
10
NPS
10
Age 35 - 37
5 IUI
1 IVF
Unexplained
Prefer not to answer
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Omurtag took his time with us and never made us feel rushed. He always answered all of our questions and put our minds at ease. He never made us feel pressured. He would lay out our options, offer his thoughts and let us ultimately make decisions. He was compassionate, understanding and was on our team in ultimately wanting us to have a baby no matter how we got there. He was always willing to even talk through things over the phone when we had questions or concerns outside of appointments.
The clinic [Washington University School of Medicine] is extremely responsive and organized. They respond to electronic messages in a timely manner. You don’t feel like a number and feel like they truly care! Our expectations were far exceeded...staff are responsive, patient and truly care. Jessie is amazing with quick response in regard to scheduling and always is reassuring when you speak with her. Kate and Kathy are wonderful nurse coordinators... so patient with answering questions and very responsive...
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag took his time with us and never made us feel rushed. He always answered all of our questions and put our minds at ease. He never made us feel pressured. He would lay out our options, offer his thoughts and let us ultimately make decisions. He was compassionate, understanding and was on our team in ultimately wanting us to have a baby no matter how we got there. He was always willing to even talk through things over the phone when we had questions or concerns outside of appointments.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Don’t be afraid to ask questions. Dr. Omurtag is always patient and never makes you feel like any question is a bad question or concern.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag took his time with us and never made us feel rushed. He always answered all of our questions and put our minds at ease. He never made us feel pressured. He would lay out our options, offer his thoughts and let us ultimately make decisions. He was compassionate, understanding and was on our team in ultimately wanting us to have a baby no matter how we got there.
Describe your experience with your nurse at Washington University School of Medicine.
His staff are responsive, patient and truly care. Jessie is amazing with quick response in regard to scheduling and always is reassuring when you speak with her. Kate and Kathy are wonderful nurse coordinators... so patient with answering questions and very responsive. Zejna is the best of the best with drawing blood, makes it a breeze!! Lee and Jackie are so compassionate and take the extra time to walk you through meds and how to best use. This team truly cares about YOU and is the best partner I could have ever imagined for fertility treatment!
Describe your experience with Washington University School of Medicine.
The clinic is extremely responsive and organized. They respond to electronic messages in a timely manner. You don’t feel like a number and feel like they truly care! Our expectations were far exceeded and I’d recommend Omurtag’s team.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
8
NPS
7
Age 36 - 37
1 IUI
1 IVF
Tubal Blockage
European
Engineer
Neutral
Neutral
Unsuccessful
Overall, he [Dr. Kenan Omurtag] is a good and nice person. He seems to be very knowledgeable in the field. I think he wasn’t as aggressive as I wanted to be. It took two failed transfers to get there which was a lot to go through emotionally and financially to get there...advocate for yourself. If the clinic has done something wrong to tell him because he won’t know. If it doesn’t work the first round, don’t keep doing the same thing.
I like how they [Washington University School of Medicine] don’t sync everyone and only do retrievals and transfers one week a month. A weakness would probably be because of this your personal dr will not be doing your procedures...I had a few issues with the clinic (medical and administrative issues) and once I brought them up to the dr personally, I was given more attention.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Overall, he is a good and nice person. He seems to be very knowledgeable in the field. I think he wasn’t as aggressive as I wanted to be. It took two failed transfers to get there which was a lot to go through emotionally and financially to get there. The clinic itself is not as aggressive as other clinics in the St. Louis area.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
I would say to be afraid to advocate for yourself. If the clinic has done something wrong to tell him because he won’t know. If it doesn’t work the first round, don’t keep doing the same thing.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
I had a few issues with the clinic (medical and administrative issues) and once I brought them up to the dr personally, I was given more attention.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
I did 2 transfers with only one embryo. His rational was the technique was good enough that it would work. I had a miscarriage and then a negative result the second time. Then it was like maybe two is appropriate the next time. I wanted to do the second time and wished I would have pushed it.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy)
Jessie the assistant was soo nice and always helpful. Kathy wasn’t always as compassionate as I would have liked
Describe your experience with Washington University School of Medicine.
I like how they don’t sync everyone and only do retrievals and transfers one week a month. A weakness would probably be because of this your personal dr will not be doing your procedures. It takes a awhile if you’re a new patient trying to get an appointment.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
About $600 for an iui. $12k for retrieval, 4K for transfers. I had a severe case of ohss which was not covered in Ivf package which I didn’t know.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
I’ve done two single, one ended in a miscarriage at 7 weeks. The second was a negative. I wanted to do two the second time and wished I would’ve have pushed for it.
What specific things went wrong at Washington University School of Medicine?
  • Failed to call with results
  • Lost results
  • Provided conflicting information
Describe the specific things that went wrong at Washington University School of Medicine.
I called the emergency exchange twice and was told I didn’t need medical attention and I ended up in the hospital. I had blood work done and wasn’t called with my results. They weren’t sent to the lab until I called looking for the results.
8
Doctor
Kenan Omurtag
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
Washington University School of Medicine
St. Louis - Missouri Baptist Med Center
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
10
NPS
10
Age 30
Cancer
European
Income $50K - $99K
Teacher
2nd of 2 Docs
Embryo Freezing With Other Docs (cancer)
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Omurtag spent over an hour on Zoom with me explaining all the details of the fertility medications, retrieval process, etc. he was very well-informed and constantly asked if we had any questions. He also drew out pictures to make things very clear. He set me up with his nurse who has been in constant contact with me since...helped facilitate my treatment with another doctor due to Covid-19. He wanted the best care for me and allowed me to do ultrasounds and bloodwork in my hometown, rather than drive 2 hours to his clinic. He reassured me that I was getting great care and answered all my questions clearly.
The cost of one egg retrieval [at Washington University School of Medicine] and making them into embryos is approximately $8,000. They have suggested I do two cycles because after my cancer treatment, I may not be able to conceive naturally. Storing the frozen embryos is approximately $450 a year...Everyone is very organized and kind. The clinic has excellent communication skills and all questions are clearly answered. They make you feel like you belong and aren’t just another patient at the clinic. They care about you.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag helped facilitate my treatment with another doctor due to Covid-19. He wanted the best care for me and allowed me to do ultrasounds and bloodwork in my hometown, rather than drive 2 hours to his clinic. He reassured me that I was getting great care and answered all my questions clearly.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
He is very informative and friendly. He makes sure you understand everything and doesn’t move on if you have questions.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag spent over an hour on Zoom with me explaining all the details of the fertility medications, retrieval process, etc. he was very well-informed and constantly asked if we had any questions. He also drew out pictures to make things very clear. He set me up with his nurse who has been in constant contact with me since.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
I am on an antagonist cycle. I’m doing 3 injectable medications daily. I get ultrasounds and bloodwork done approximately every other day. He updated my online profile very quickly so I know the results of my lab tests.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Mary)
Mary has called me nearly every day with updates, advice, or just to check in. She’s been absolutely amazing and has answered any and all questions that I have. She is readily available at all times. She got me set up with several programs so my medications would be cheaper. She is in contact with the fertility doctors in my hometown so I have appointments when necessary and get results quickly. I’d be lost without Mary!
Describe your experience with Washington University School of Medicine.
Everyone is very organized and kind. The clinic has excellent communication skills and all questions are clearly answered. They make you feel like you belong and aren’t just another patient at the clinic. They care about you.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
The cost of one egg retrieval and making them into embryos is approximately $8,000. They have suggested I do two cycles because after my cancer treatment, I may not be able to conceive naturally. Storing the frozen embryos is approximately $450 a year. Medications not covered by grants were approximately $600.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Missouri Baptist Med Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 39 - 40
2 IVF
Tubal Blockage
European
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Successful
be assured that if it doesn't work the first time, Dr Omurtag will review and adjust to try again...my first cycle was a short protocol, with 9 days of stim medications of Gonal-f, Menopur, and cetrotide. we retrieved 9 eggs, but most of them were not mature. the 2nd cycle we changed to a long agonist protocol with lupron, Gonal-F, and Menopur. we retrieved 17 eggs, 15 were mature...our 1st cycle we transferred 2, because of the low quality and low numbers we retrieved. the 2nd time, because we had so many embryos, we only transferred 1
everyone was always on the same page for my care [at Washington University School of Medicine], and where is was in my treatment, as well as having full knowledge of any information given or questions asked. i never had to repeat myself, or remind anyone on the team where i was with treatment, or what had been talked about previously...most of my monitoring was done at a secondary location, but all appointments were quick, in and out.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
with this clinic, its a group effort, so while i may not have seen my direct doctor, i was always aware of who would be handling each procedure. i was introduced to each doctor, and everything was explained in detail, with a chance to ask questions and confirm understanding. i never waited for a doctor to show up.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
be assured that if it doesn't work the first time, Dr Omurtag will review and adjust to try again with success .
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
my first name was used at all times, without referring to paperwork to ensure it was correct. i was given a voice in all transactions, and decisions were made with me, not for me.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
my first cycle was a short protocol, with 9 days of stim medications of Gonal-f, Menopur, and cetrotide. we retrieved 9 eggs, but most of them were not mature. the 2nd cycle we changed to a long agonist protocol with lupron, Gonal-F, and Menopur. we retrieved 17 eggs, 15 were mature.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy)
everyone was always on the same page for my care, and where is was in my treatment, as well as having full knowledge of any information given or questions asked. i never had to repeat myself, or remind anyone on the team where i was with treatment, or what had been talked about previously
Describe your experience with Washington University School of Medicine.
the clinic is highly organized, and efficient. the only downside for me personally was that they were over 200 miles away from where i live. a lot of communication had to be done by phone, text or patientchart. there was never a lack of communication, even with that being true.
Describe your experience with your monitoring appointments at Washington University School of Medicine.
most of my monitoring was done at a secondary location, but all appointments were quick, in and out.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
most of my costs were covered by insurance, but it was hard to nail down an exact number, or cost for anything. i contacted billing several times without an answer. if i were paying out of pocket, this would have been very concerning.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
our 1st cycle we transferred 2, because of the low quality and low numbers we retrieved. the 2nd time, because we had so many embryos, we only transferred 1
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Missouri Baptist Med Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
2020, Successful
NPS
10
NPS
10
Age 37
Male Factor
Other
South Asian
Income $100K - $199K
1st of 2 Docs
IVF With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
[Dr. Omurtag] suggested which is best considering my age SET. I JUST FOLLOWED HIM.But also told if you want 2 we can do that but explained pros and cons...He is very free and always encourages me or my husband to ask questions so that we can learn...I am with him for my first IVF Cycle which was successful and was on some birth control pills for 3 weeks and after that on lupron and in my menstrual cycle after start of lupron for 4 days. Then started follistim and couple days later on Menopur
[the Washington U nurse team are] always very quick and detail in answering your question. I bother them for every small doubts and now I feel some are very silly. but they never lost their patience...total cost including my pre screening tests and consultation is $ 17,500 out of this 15,900 is for IVF...they are pretty good with the time/schedule. Some times if the flow is more they need extra person to check in but that's nothing
How was your experience with Kenan Omurtag at Washington University School of Medicine?
He is incredible and amazing and no words to describe how good he is. I wish I would have known him 5 years before but after I met him I was only very short term with him less than 3 months. He is the best. I was confident with the first 2 visits itself the way he rule in and out the pros and cons. The best of him is he encourages to ask questions and so that we can feel free to express our doubts/questions.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
just trust him and follow what ever he say regarding your treatment because he is the expert.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
i am blessed to find this doctor and felt like my close family when ever talking to him. He is very free and always encourages me or my husband to ask questions so that we can learn. It was the most comfortable journey and very short and is only 4 months total but i postponed one month after my first visit due to my travel to India and he did not even rush. Everything was well planned.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
I am not sure but I think it is agonist protocol. I am with him for my first IVF Cycle which was successful and was on some birth control pills for 3 weeks and after that on lupron and in my menstrual cycle after start of lupron for 4 days. Then started follistim and couple days later on Menopur and on those injections for 11-12 days and ovidrel trigger shot 36 hrs before egg retrieval. and all the injections are done and was methyl prednisolone for 2 -3 days and on progesterone from egg retrieval day. Embryo transfer was on 5 th day after egg retrieval and blood test for B HCG WAS ON 14 TH DAY. I heard the news from the nurse that BFP. That was the best day in my life. I GIVE 100% CREDIT AND WILL NEVER FORGET Omurtag in my life. WHEN EVER I SEE MY BABY I HAVE THAT KINDNESS TOWARDS HIM.
How competent was Kenan Omurtag at LGBTQ care?
n/a but i can confidently say he is wonderful
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Denice and so many others)
Nurse Denice and Omurtag assistant Jessie and every person is wonderful. Denice is always very quick and detail in answering your question. I bother them for every small doubts and now I feel some are very silly. but they never lost their patience.
Describe your experience with Washington University School of Medicine.
they are pretty good with the time/schedule. Some times if the flow is more they need extra person to check in but that's nothing. it happens because they are providing good care and obviously there are more people coming for this. Demand is always great.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
total cost including my pre screening tests and consultation is $ 17,500 out of this 15,900 is for IVF. THE REST 1600 IS MY consultation and ultrasoung and blood work prior to start of IVF. MEDICINES COST is $3700
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
He suggested which is best considering my age SET. I JUST FOLLOWED HIM.But also told if you want 2 we can do that but explained pros and cons.
How competent was Washington University School of Medicine at LGBTQ care?
n/a
Describe your experience using 3rd party reproduction (donor eggs, donor sperm, or gestational carrier) at Washington University School of Medicine.
n/a
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2019, Successful
NPS
10
NPS
10
Age 46 - 50
Donor Eggs
Poor Egg Quality
Unexplained
Other
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
18 IUI With Other Docs
6 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I have nothing but positive things to say about Dr Omurtag and his staff.... AMAZING!!! If there were set backs (as in my case there often were), he explained why a procedure needed to be taken care of... I wasn't just another patient. He wanted to know about my husband, about me, what we have tried. Thoroughly explained risks involved of egg donor... LOVE THIS MAN FOR NOT GIVING UP ON AN OLDER COUPLE who had tried for 9 years to have a baby!!!!
Everyone [Washington University] worked as a team whether it was through emails, phone calls or in person. No questions were left unanswered, calls were returned within 24 hours.... nothing but positive. communication was excellent, everyone remembered our names, impressive... After the birth of our son, Dr Omurtag made it a point to call me and see how we ALL were doing
How was your experience with Kenan Omurtag at Washington University School of Medicine?
I have nothing but positive things to say about Dr Omurtag and his staff.... AMAZING!!! If there were set backs (as in my case there often were), he explained why a procedure needed to be taken care of (polyps removed from uterus, EKG b/c of an irregular heart beat etc) before moving on to the next step in process. I NEVER felt these findings were a way for the company to get more money, rather they were concerns he had that needed to be examined before he felt confident enough to proceed to ensure I would be able to carry a healthy baby full term.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
trust him, he knows what he is doing and will not give you poor advice or sugar coat the risks. He gives you all the information you need to make an informed decision.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
I wasn't just another patient. He wanted to know about my husband, about me, what we have tried. Thoroughly explained risks involved of egg donor. Did not sugar coat anything yet was considerate of IUI we have tried in past with another fertility dr. He and his staff were always always available to answer any questions no matter how trivial. Wanted updates once baby was born, even asked if we could have a family picture with him! LOVE THIS MAN FOR NOT GIVING UP ON AN OLDER COUPLE who had tried for 9 years to have a baby!!!!
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
My husband and I met with the his consultants first to review costs. Once that was complete we then saw Dr Omurtag who went in depth on different types of procedures he could try. Since my husband and I had tried for 6 years to have a child (with a fertility clinic in TN) he told us he would not put us/me through that again, he would not try IVF since we had not had success. Our option was egg donor. Once we made that choice we had to meet with a team of specialist to see if we/I were physically and mentally ready for the process. After I was cleared a battery of tests began (continual labs, weekly/monthy ultrasounds, sonohysterogram, removal of polyps), daily pills, patches and injections needed to be administered until I was finally ready for embryo transfer. 9 months later: SUCCESS!!!
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: I really do not remember her name)
Again, nothing but positive. communication was excellent, everyone remembered our names, impressive
Describe your experience with Washington University School of Medicine.
Everyone worked as a team whether it was through emails, phone calls or in person. No questions were left unanswered, calls were returned within 24 hours. After the birth of our son, Dr Omurtag made it a point to call me and see how we ALL were doing (his nurse didn't call me, the receptionist didn't call me, HE did and any time a dr makes it a point to pick up the phone and place a call him/her self speaks volumes for the care he provides his patients)
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
for the process my husband and went through I felt it was reasonable. Because insurance did not cover much, most was out of pocket and payment options were made available to us.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
Due to my age, only 3 eggs were transferred. We are trying for baby number 2 and this time he is telling me only 1 egg will be transferred. This Dr is phenomenal, always takes his patient's health and safety into consideration before doing whatever the patient wants.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Missouri Baptist Med Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018 - 2019, Unknown Success
NPS
9
NPS
9
Age 36 - 37
2 IVF
Donor Sperm
Male Factor
European
Income $100K - $199K
3rd of 3 Docs
4 IUI With Other Docs
3 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Kevin Omurtag] suggested we do multiple due to age and past records...He has great bedside manner. He spends all the time in the world with you, going through every possible scenario that you bring to his attention. Dr. Omurtag is young and I find that an advantage as he seems to keep up on the latest information going on in infertility... is friendly, knowledgeable, caring, and smart. It was nice to feel like you could ask as many questions as you needed to ask and he would answer them without making you feel dumb or rushing you out the door. I do wish he would be at the procedures. He said he would be at them a couple of times and never showed up. That was disappointing as we had really hoped he would perform the procedures and he said he would.
The front desk staff [at Washington University School of Medicine] are cordial, but not outwardly friendly. It does feel a little anonymous and not as friendly as other places. The medical assistants that draw blood are fantastic and friendly. The ultrasound techs are very kind and knowledgeable, too...For IUI, we did mainly clomid, then after three of those, went to a clomid with one u/s and trigger shot. Finally, went to an IUI with injectables and monitoring. For IVF, we did a short antagonist protocol for both IVF cycles with ovidrel trigger shots.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag is friendly, knowledgeable, caring, and smart. It was nice to feel like you could ask as many questions as you needed to ask and he would answer them without making you feel dumb or rushing you out the door. I do wish he would be at the procedures. He said he would be at them a couple of times and never showed up. That was disappointing as we had really hoped he would perform the procedures and he said he would.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Feel comfortable asking questions and make suggestions. He's open to them all and will go through all possibilities with you.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
He has great bedside manner. He spends all the time in the world with you, going through every possible scenario that you bring to his attention. Dr. Omurtag is young and I find that an advantage as he seems to keep up on the latest information going on in infertility.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
For IUI, we did mainly clomid, then after three of those, went to a clomid with one u/s and trigger shot. Finally, went to an IUI with injectables and monitoring. For IVF, we did a short antagonist protocol for both IVF cycles with ovidrel trigger shots.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy)
Kathy is fantastic! She responds very quickly to messages and calls. She does rush a bit on the phone, but is very thorough on email. I feel like she cares and wants everyone to be successful.
Describe your experience with Washington University School of Medicine.
The clinic is pretty cold when you first get there. The front desk staff are cordial, but not outwardly friendly. It does feel a little anonymous and not as friendly as other places. The medical assistants that draw blood are fantastic and friendly. The ultrasound techs are very kind and knowledgeable, too.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
$30,000
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
He suggested we do multiple due to age and past records.
What specific things went wrong at Washington University School of Medicine?
  • Failed to call with results
9
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
2018 - 2019, Successful
NPS
10
NPS
10
Age 27 - 28
2 IUI
PCOS
European
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Omurtag] reviewed my chart to see what I had done thus far with my local OBGYN, laid out the treatment options, and explained the order in which we would/could take them so that my husband and I could make informed decisions about our care. He started with the least-invasive option first, IUI, and promised that if it did not work within a few attempts, he would regroup with us to discuss what our next step would be. We ended up getting pregnant on the second round of IUI, but during the whole process he monitored all of my test results and sent messages to let me know his take. It assured me that he was a hands-on physician, who truly was taking an interest in my care.
Dr. Omurtag's staff members were the perfect compliment to his excellent care [at Wash U]. Kathy, his nurse, always answered my questions in the patient portal within hours of me sending them - and if necessary, called so she could better explain what was going on. She was kind, compassionate, thorough, and yet felt entirely approachable. I could ask her anything. There was another nurse, Mary, who was also wonderful - she would answer my questions, if Kathy was not in that particular day. She was just as prompt, thorough, and easy to trust and understand. Jessie, the medical secretary, was also absolutely fantastic - from the very first phone call in which she got some background information from me and set up my first appointment, I knew she was someone who would be right there with us through this whole journey.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag was professional yet completely approachable, and was able to explain things in ways that were simple to understand while still being comprehensive. He patiently answered all of my questions - even during my first appointment, when I had an entire list of questions written down. He reviewed all of my test results, and would write comments once he had done so that I could read them on the patient portal. He made the whole fertility treatment process seem as easy and natural as anything in the world, giving us realistic expectations of success while reassuring us that he would be there to support and guide us along every step of the way. I have never had a doctor in whom I had more confidence and trust.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Come with questions, so you know what you want to know - and then rest easy, knowing Dr. Omurtag will tell you everything else, the things you didn't think to ask.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
While always professional on every level, I felt like Dr. Omurtag and his staff were incredibly approachable and supportive. If I emailed them with a question, I had an answer within hours. If I called, I always either spoke directly with someone or received a prompt call back. If there were any tests I could do locally (I live two hours away from St. Louis), they would let me - saving me that long trip. During my first appointment I came with a list of questions written down, and Dr. Omurtag patiently answered every single one, and never made me feel foolish for asking any of them - even if they were very basic. Honestly, I cannot say enough about the supportive and attentive care I received while a patient of Dr. Omurtag. His nurses Kathy and Mary, and his medical secretary Jessie, were also incredible! Truly, those women made me feel so well looked after.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
He reviewed my chart to see what I had done thus far with my local OBGYN, laid out the treatment options, and explained the order in which we would/could take them so that my husband and I could make informed decisions about our care. He started with the least-invasive option first, IUI, and promised that if it did not work within a few attempts, he would regroup with us to discuss what our next step would be. We ended up getting pregnant on the second round of IUI, but during the whole process he monitored all of my test results and sent messages to let me know his take. It assured me that he was a hands-on physician, who truly was taking an interest in my care.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy)
Dr. Omurtag's staff members were the perfect compliment to his excellent care. Kathy, his nurse, always answered my questions in the patient portal within hours of me sending them - and if necessary, called so she could better explain what was going on. She was kind, compassionate, thorough, and yet felt entirely approachable. I could ask her anything. There was another nurse, Mary, who was also wonderful - she would answer my questions, if Kathy was not in that particular day. She was just as prompt, thorough, and easy to trust and understand. Jessie, the medical secretary, was also absolutely fantastic - from the very first phone call in which she got some background information from me and set up my first appointment, I knew she was someone who would be right there with us through this whole journey. She is the kind of person who made you feel safe, like you could rest easy because you knew she would dot every I and cross every T to make sure that the administrative side of your care was attended to. Honestly, I cannot say enough about Dr. Omurtag's staff. I wish we didn't live so far away, so that they could be in charge of my care permanently.
Describe your experience with Washington University School of Medicine.
Everything I experienced with Dr. Omurtag, his staff, and the clinic as a whole was of top-notch quality. I honestly did not have a single complaint during my time as their patient (and they have assured me that even though I will be resuming full-time care with my local OBGYN, I am free to call them at any time if I have any questions or concerns - another testament to how wonderful of an office they are). The patient portal made communication with the staff a breeze, the appointments were always prompt and efficiently run, and we would not hesitate to go to them again if we needed help with getting pregnant again. Frankly, if it weren't for the drive, I would switch doctors in a heartbeat. I've never had a better doctor or staff, nor felt more comfortable or well looked after.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
Besides copays, I did not have any extra costs associated with my care from Dr. Omurtag.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
N/A
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Successful
NPS
10
NPS
10
Age 34 - 37
1 Fertility Medications
Anovulation
PCOS
European
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Kenan was warm and engaged. I remember my husband joking he was so young. In ways I liked that piece because I felt like I could relate to him as a human and someone our age who understands all the issues we are facing. He was always very reserved about being too excited or hopeful, but would say until the baby is out and in your arms. That could sound harsh, but I think that it was helpful to keep us in the moment and not attaching to an outcome.
You walk in [to WashU] and the desk is in front of you. You usually get checked in fairly quickly. The welcome is not overly friendly, but appropriate and cordial. The waiting room is very nice, coffee machine, magazines, TV and radio. You are often in the lobby with several other couples who are all there for the same reason. When you are taken back you go to an office or a nurse may get some information and send you out. The wait times are not terrible.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Kenan was warm and engaged. I remember my husband joking he was so young. In ways I liked that piece because I felt like I could relate to him as a human and someone our age who understands all the issues we are facing. He was always very reserved about being too excited or hopeful, but would say until the baby is out and in your arms. That could sound harsh, but I think that it was helpful to keep us in the moment and not attaching to an outcome. He also referred me to Dr. Odem when he felt my Asherman's was too extensive for him to do surgery on. I appreciated him acknowledging he has limits to his medical ability and wanted to support me in getting the best possible care.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Ask as many questions as you need to in order to understand things. He will answer them and it is okay to be reserved and not jump on his first recommendation. You are allowed to dictate your own steps of care.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Keenan was great, very warm, personable. He was honest and did not make promises and took his time with us. I never felt rushed or like he needed to get to someone else. He was always quick to respond, took all my anxieties and worries seriously and was never dismissive.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
He first gave me progesterone to see if I could bleed, I then had a dye test of my tubes to make sure there was no blockage and my organs were in good standing. He paired my cycle after progesterone with Letrosole and I ovulated and was pregnant on my first time. He stated that if we tried that given I had 5 failed rounds of Chlomid, he was going to recommend IUI.
Describe your experience with the nursing staff at Washington University School of Medicine.
I remember them giving me detailed information, being very calm, organized and relaxed. They answered questions and responded quickly.
Describe your experience with Washington University School of Medicine.
You walk in and the desk is in front of you. You usually get checked in fairly quickly. The welcome is not overly friendly, but appropriate and cordial. The waiting room is very nice, coffee machine, magazines, TV and radio. You are often in the lobby with several other couples who are all there for the same reason. When you are taken back you go to an office or a nurse may get some information and send you out. The wait times are not terrible.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
I am a university employee so my insurance covers my fees. It was never expensive or unreasonable. Sometimes medications were very expensive regardless. However I understand meds and IVF are very expensive. They are very understanding of the financial challenge and work to support individuals in getting feedback and support from billing.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 28 - 29
1 IVF
Male Factor
European
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Successful
From the start Dr Omurtag gave us hope. He was kind, caring, and attentive. He answered all of our questions. He told us what we needed to know up front. He didn’t perform my egg retrieval but he stopped in to check on me, which was very nice. He also personally called me after my first negative test to discuss how I was doing and where to go next.... My protocol was pretty standard. With it being male factor infertility i didn’t have to do a lot of extra stuff. I took 3 different medications over a 10 day period.
We really liked this clinic [Washington U]. It was clean, professional, and everyone was friendly and caring. Sometimes we had to wait a little while for our appointment but that comes with most doctor offices. Our only downfall was trying to find a parking spot.... I was very pleased overall with Kathy, Jessie, and the rest of the care team. They always got back to me right away and answered all my questions. I could tell Kathy was upset when she had to tell me my first blood test was negative.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
From the start Dr Omurtag gave us hope. He was kind, caring, and attentive. He answered all of our questions. He told us what we needed to know up front. He didn’t perform my egg retrieval but he stopped in to check on me, which was very nice. He also personally called me after my first negative test to discuss how I was doing and where to go next.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
You won’t see him for every visit but he is aware of what’s going on and is still keeping up with your progress.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
I definitely felt like a human, not a number. Dr Omurtag and everyone there were so helpful and caring.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
My protocol was pretty standard. With it being male factor infertility i didn’t have to do a lot of extra stuff. I took 3 different medications over a 10 day period. I took cetrotide and was allergic to it, they had me take Benadryl with it. I almost overstimulated so I did have to take pills for that and up my fluids.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy )
I was very pleased overall with Kathy, Jessie, and the rest of the care team. They always got back to me right away and answered all my questions. I could tell Kathy was upset when she had to tell me my first blood test was negative. She cared about me and my feelings.
Describe your experience with Washington University School of Medicine.
We really liked this clinic. It was clean, professional, and everyone was friendly and caring. Sometimes we had to wait a little while for our appointment but that comes with most doctor offices. Our only downfall was trying to find a parking spot. Usually the reserved spots were open but sometimes we had to park somewhere else and hope we didn’t get a ticket.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
We were fortunate that our insurance covered fertility treatments. With 2 rounds of IVF and doing ICSI we paid about $2500 out of pocket.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
For our first transfer, we saw Dr Odem and he recommended transferring 2 embryos. He explained why and we agreed, however, it was unsuccessful. The second transfer we transferred one embryo which resulted in a positive blood test.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Missouri Baptist Med Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
10
NPS
10
Age 39
1 Fertility Medications
Unexplained
Other
Income $100K - $199K
Graphic Designer
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Kenan Omurtag] discovered that one of my thyroid levels (which can cause infertility and mc) was within the normal range but a little high in the normal range. He started me on some thyroid medicine, I had my tubes checked and within a month I was pregnant. I truly believe that small adjustment to my thyroid was what did it. Other doctors may have dismissed this bc it was still within the normal range but Dr. Omurtag saw beyond that.
I expect a response within a day but these girls [staff at Washington University School of Medicine] are on it. Most of the time they would email or call me back within an hour or less. I am grateful for all they have done!...I was super impressed with the communication between everyone and their organization...It was very clean and the lady who did my u/s 2x was super nice and experienced!
How was your experience with Kenan Omurtag at Washington University School of Medicine?
From the beginning, Dr. Omurtag was kind, easy to talk to and very thorough. His staff reflects this, they are just as incredible! He discovered that one of my thyroid levels (which can cause infertility and mc) was within the normal range but a little high in the normal range. He started me on some thyroid medicine, I had my tubes checked and within a month I was pregnant. I truly believe that small adjustment to my thyroid was what did it. Other doctors may have dismissed this bc it was still within the normal range but Dr. Omurtag saw beyond that.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
YES! He is great at what he does and you can tell in his heart he wants to help you get pregnant!
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
From the beginning, Dr. Omurtag was kind, easy to talk to and very thorough. His staff reflects this, they are just as incredible! He discovered that one of my thyroid levels (which can cause infertility and mc) was within the normal range but a little high in the normal range. He started me on some thyroid medicine, I had my tubes checked and within a month I was pregnant. I truly believe that small adjustment to my thyroid was what did it. Other doctors may have dismissed this bc it was still within the normal range but Dr. Omurtag saw beyond that. Dr Omurtag's staff, Jessie and Kathy, are KICK ASS! I expect a response within a day but these girls are on it. Most of the time they would email or call me back within an hour or less. I am grateful for all they have done!
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
He gave me options, we could very aggressive and go straight to invitro or go a slower route. I decided to go an even slower route than what he offered which he was completely supportive of! Month 1 consisted of starting thyroid medicine and having my tubes flushed, then me and my husband trying spontaneously. If that did not work the next month I was going to start Clomid but we did not get to that point :) He discovered that one of my thyroid levels (which can cause infertility and mc) was within the normal range but a little high in the normal range. He started me on some thyroid medicine, I had my tubes checked and within a month I was pregnant. I truly believe that small adjustment to my thyroid was what did it. Other doctors may have dismissed this bc it was still within the normal range but Dr. Omurtag saw beyond that.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Jessie and Kathy)
Dr Omurtag's staff, Jessie and Kathy, are KICK ASS! I expect a response within a day but these girls are on it. Most of the time they would email or call me back within an hour or less. I am grateful for all they have done! I was super impressed with the communication between everyone and their organization.
Describe your experience with Washington University School of Medicine.
There's not much to say about this. It's a clinic and I loved my doctor and his nurses! It was very clean and the lady who did my u/s 2x was super nice and experienced! It was very clean and the lady who did my u/s 2x was super nice and experienced!
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
My us and tube cleaning was not covered by my insurance, it was 280 for the u/s and 720 for the tube cleaning.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Missouri Baptist Med Center
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018, Successful
NPS
10
NPS
10
Age 29
1 IUI
1 IVF
Anovulation
Endometriosis
Unexplained
European
Income $100K - $199K
Teacher
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Omurtag was very aware of how difficult this process was and was always willing to work with my husband and me to find a treatment plan that worked for us. He listened to our concerns and made us feel good about moving forward. He was also very helpful in explaining our treatment.... Dr. Omurtag is a very helpful and compassionate doctor. He helped us navigate through a very frustrating and disappointing time in our life, which ended up resulting in the birth of our son. He was very informative and straightforward, but also listened to our concerns and reservations. I can’t recommend Dr. Omurtag and his staff enough!!
[Wash U is] Very organized, friendly, and helpful. Great and making sure you are informed and always willing to answer your questions. I never had to wait too long for appointments either. It was very easy to get ahold of my nurse or doctor.... Cathy was always very helpful and informative. She did the one IUI I had with Wash U. She was great about answering all of my questions.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag is a very helpful and compassionate doctor. He helped us navigate through a very frustrating and disappointing time in our life, which ended up resulting in the birth of our son. He was very informative and straightforward, but also listened to our concerns and reservations. I can’t recommend Dr. Omurtag and his staff enough!!
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Trust the process and try to be patient. Also, don’t be afraid to advocate for yourself and ask questions.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag was very aware of how difficult this process was and was always willing to work with my husband and me to find a treatment plan that worked for us. He listened to our concerns and made us feel good about moving forward. He was also very helpful in explaining our treatment.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
First we tried a medicated cycle with injections and an IUI. I over responded to the injections and had to wait 2 months for my ovaries to go down. Didn’t get to the IUI that time. We tried again, this time with less dosage and an IUI, by resulted in a negative pregnancy test. After that, we were ready to move forward with IVF. I used injections for 4-5 days (Gonal F, Menopur, and Lupron). My egg retrieval resulted in 32 eggs, 19 were mature, and we decided, as a personal decision to only fertilize 10. We did a fresh transfer with one of our day 5 embryos and ended up freezing the remaining four embryos we had for future use.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Cathy)
Cathy was always very helpful and informative. She did the one IUI I had with Wash U. She was great about answering all of my questions.
Describe your experience with Washington University School of Medicine.
Very organized, friendly, and helpful. Great and making sure you are informed and always willing to answer your questions. I never had to wait too long for appointments either. It was very easy to get ahold of my nurse or doctor.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
Insurance covered our IVF treatment so I’m not sure. Medications cost us $3,000 out of pocket, and we had to put $600 (if I remember correctly) down to be financially clear.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
10
Age 29 - 30
1 IVF
1 Egg Freezing
Endometriosis
Tubal Blockage
European
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Omurtag] was very knowledgeable, answered any questions we had. He was upfront that he would manage and oversee our cycle but explained that the doctors in the practice rotate IVF weeks and I may not have him for all my procedures. He was honest and again, while very knowledgeable did not make me feel like I was wasting his time with questions or concerns.... He did not rush you through just to move on to his next patient. He talked about real life experiences.
The ladies at the front desk [Washington University School of Medicine] during the week were always friendly. The nurses who drew my blood were always caring and friendly. The front desk ladies on the weekend weren’t as friendly. The billing lady was great.... Kathy and Jessie both were always available, they would call back within a reasonable amount of time (same day, usually a few hours), answered questions, talked with you, treated you professionally but as a human.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
He was very knowledgeable, answered any questions we had. He was upfront that he would manage and oversee our cycle but explained that the doctors in the practice rotate IVF weeks and I may not have him for all my procedures. He was honest and again, while very knowledgeable did not make me feel like I was wasting his time with questions or concerns.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Ask questions. and be aware that he may not be the doctor to do your procedures, that’s important to know, but all the doctors in the practice are great.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
He took the time during each appointment to explain the process and answer questions. He did not rush you through just to move on to his next patient. He talked about real life experiences.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
We did IVF. I started meds to “quiet” my ovaries which worked great. Then we started Stims at low doses and increased. I was not responding well enough at first and we talked about canceling the cycle and starting over with another protocol. I was able to come in an extra time for monitoring and finally started responding. Dr. Omurtag called me himself to talk about it since he knew they “scared” me with talk of canceling. Once we were where we needed to be we did egg retrieval and got 8 eggs, which was exactly what I expected per the last monitoring appointment we had. We ended up with 6 embryos. We went in for a day 5 fresh transfer and found out we had two picture perfect embryos but the others did not meet the criteria to freeze. We transferred one embryo and froze the other. Our fresh transfer did not work. We waited one cycle and jumped in to our frozen cycle. The one frozen embryo we had stuck like a champ and our IVF miracle baby was born January 2018. We are very happy with our results. :)
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy )
Kathy and Jessie both were always available, they would call back within a reasonable amount of time (same day, usually a few hours), answered questions, talked with you, treated you professionally but as a human.
Describe your experience with Washington University School of Medicine.
The ladies at the front desk during the week were always friendly. The nurses who drew my blood were always caring and friendly. The front desk ladies on the weekend weren’t as friendly. The billing lady was great.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
Fresh transfer was in the $11,000’s. I cannot remember the exact number right now. Medication was anywhere between $3-5k.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
We had two “perfect” embryos. I wanted to transfer both but the doctor suggested only doing one. She said they don’t offer only doing one to everyone but that I was young, healthy and the embryo was “perfect.” I cried but agreed to only transfer one. I know it doesn’t always go how we want it to but I am glad I only did the one. I still had one frozen after the fresh transfer didn’t work. I would have been very upset and frustrated if we had walked away with nothing.
What specific things went wrong at Washington University School of Medicine?
  • Lost appointments
  • Failed to call with results
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at Washington University School of Medicine.
After each monitoring appointment you are supposed to get a phone call with the results and medication adjustments. After my first monitoring appointment I never got a phone call so wasn’t sure what to do medication wise that night. As a new patient and it was my first monitoring I didn’t want to be annoying and call so I waited. Eventually the office closed and I had to call the after hours exchange and talk to a doctor to find out what I needed to do. That was the only “problem” I ever had. It would deter me from this clinic unless it happened several times. Once is just an honest mistake.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
NPS
10
NPS
10
Age 33
3 IUI
Donor Sperm
Diminished Ovarian Reserve
Endometriosis
Uterine Fibroids
Unexplained
Income $100K - $199K
Graphic Designer
2nd of 2 Docs
2 IUI With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He [Dr. Omurtag] even took the time to tell us how much he really enjoyed working with LGBTQ patients. He tells you exactly what is going on even if the news is not good. My partner and I really appreciated his straightforwardness. He is very goal oriented and does not waste any time- that was exactly what we wanted when searching for a fertility doctor...We started with a natural IUI cycle. Then an IUI with Clomid and finally the 3rd IUI with Clomid, estrogen, and progesterone. We are now moving onto reciprocal IVF.
Our primary nurse is Cathy [at Washington University School of Medicine]. Cathy performed all 3 of our (failed) IUI's. She was very organized and straight to the point. She only gives us the bare minimum when we have questions and we always feel rushed and sort of like we were a nuisance to her...My only issue is with the nurses and ultrasound techs. Not so great bedside manner and little to no empathy.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Extremely patient, Kind and compassionate. He even took the time to tell us how much he really enjoyed working with LGBTQ patients. He tells you exactly what is going on even if the news is not good. My partner and I really appreciated his straightforwardness. He is very goal oriented and does not waste any time- that was exactly what we wanted when searching for a fertility doctor.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Know that the techs and nurses might not have the best bedside manner or be super kind to you-BUT Dr. Omurtag is the one in charge of your treatment and each step along the way.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Most Importantly-When with Omertag I always felt like a human and was treated with kindness and respect. He always takes the time to explain any question and never rushes you. The Nurses and Tech are not so much. The bedside manner while receiving a vaginal ultrasound was kind of horrible. I was told I had many fibroids but was given no explanation of what type or what this meant for me. When I asked her for just a bit of explanation or if I could speak with a nurse I was shown the door. Like she actually said" the exit it right down the hall. So I left the office very confused and has to wait 24 hours for any explanation as to what this meant for me and my partners treatment.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
After 3 failed IUI at another clinic-We started with a natural IUI cycle. Then an IUI with Clomid and finally the 3rd IUI with Clomid, estrogen, and progesterone. We are now moving onto reciprocal IVF.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Cathy)
Our primary nurse is Cathy. Cathy performed all 3 of our (failed) IUI's. She was very organized and straight to the point. She only gives us the bare minimum when we have questions and we always feel rushed and sort of like we were a nuisance to her. With that said she is always prompt on calling us back gets the job done. If this was not such a painful, hard and expensive time in our lives we would be ok with this- but it's such a sensitive time that even a little bit of kindness goes a long way.
Describe your experience with Washington University School of Medicine.
Dr. Omertang and his fellow Fertiltiy Doctors are the best in Saint Louis. We have many friends that have used them with success. My only issue is with the nurses and ultrasound techs. Not so great bedside manner and little to no empathy. The being said they get the job done and this is the only clinic we want to be at for our upcoming egg retrieval and transfer.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
At this point, we have spent around $4,500.00. For three IUI's, medication, ultrasounds, medication, (2) meetings with Omertag and Sperm.
10
Doctor
Kenan Omurtag
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
10
NPS
10
Age 31 - 32
1 IVF
Male Factor
Prefer not to answer
Income $100K - $199K
Nurse or HC Services
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr Omurtag is a compassionate, trustworthy doctor. I now consider him a friend. He has been there for my fiancé and I through this tough experience and has not let us feel as though we are "alone on an island" once, just like he promised in the beginning! We ended up with an ectopic pregnancy and had to have two doses of methotrexate, this all occurred over the holidays. You could feel the compassion when in his office and see the pain he had for us in his eyes. I could likely go elsewhere for less money but he is worth every extra penny, even if we didn't get to our end result just yet!
Kathy, the nurse and Jessie the AA [at Washington University] were both absolutely amazing and both went out of their way to find me for a hug when they knew I needed it the most. Jessie is always cheerful when answering the phone and legitimately happy to hear from you. Kathy is honest and compassionate. She is also very knowledgeable!... The lab techs are fabulous at drawing and always super friendly. The ultrasound techs are equally as good! Always happy and they explain every little moment to you so there are no surprises!
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr Omurtag is a compassionate, trustworthy doctor. I now consider him a friend. He has been there for my fiancé and I through this tough experience and has not let us feel as though we are "alone on an island" once, just like he promised in the beginning! We ended up with an ectopic pregnancy and had to have two doses of methotrexate, this all occurred over the holidays. You could feel the compassion when in his office and see the pain he had for us in his eyes. I could likely go elsewhere for less money but he is worth every extra penny, even if we didn't get to our end result just yet!
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Go to your first meeting with your questions and with your past experiences and information! He will help guide you the rest of the way!
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr Omurtag and his staff go above and beyond to make you feel special and most importantly, comfortable! Multiple times he has gone out of his way to ease my husbands and I's minds whether it was a check in call, researching to find an answer to our question or simply a hug!
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
Our first round was a long agonist with gonal-f protocol. The lupron that was used gave me terrible headaches and some stiffness in my neck but overall I did great with the protocol. We ended up transferring two healthy embryos and we had an ectopic pregnancy. We just now started an antagonist with OCPs protocol for round 2. He chose this so he can be more aggressive with the stimulation and therefore have more embryos hopefully to choose from in the end.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Kathy)
Kathy, the nurse and Jessie the AA were both absolutely amazing and both went out of their way to find me for a hug when they knew I needed it the most. Jessie is always cheerful when answering the phone and legitimately happy to hear from you. Kathy is honest and compassionate. She is also very knowledgeable!
Describe your experience with Washington University School of Medicine.
The lab techs are fabulous at drawing and always super friendly. The ultrasound techs are equally as good! Always happy and they explain every little moment to you so there are no surprises!
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
It was close to $18,00 including meds. Our insurance didn't cover a penny so we were out of pocket patients.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
The doctors in this practice choose based on the embryos and their development. Their goal is for you to have one healthy and happy baby...they come with their reasoning on how many they feel you should transfer and together you make a decision.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
9
NPS
9
Age 29 - 30
3 IUI
Donor Sperm
Other
European
Income $50K - $99K
2nd of 2 Docs
2 IUI With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Omurtag is very kind, knowledgable, and patient...We also felt that he was very comfortable and competant in working with the LGBT community.He is very nice and makes you feel at ease. He explains things in an understandable way. My only word of caution would be that WashU does see a lot of patients and the majority of your interactions will not be with Dr. Omurtag.... He also tried to make us feel hopeful, and we could tell that he wanted us to be successful.
WashU sees a lot of patients, and the service is not very personal. We have not been treated poorly, but we also have not been treated exceptionally well by the staff...The nursing staff is competant and efficient. However, I cannot say that they show much compassion or attempt to get to know you personally. This is probably due to the volume of patients they see...IUIs were $385, and ultrasounds were $345. IVF is going to be approximately $11,500 (before meds).
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag is very kind, knowledgable, and patient. We left our consultation with him feeling like our questions were answered. He also tried to make us feel hopeful, and we could tell that he wanted us to be successful. We also felt that he was very comfortable and competant in working with the LGBT community.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
I would have no reservations referring someone to Dr. Omurtag. He is very nice and makes you feel at ease. He explains things in an understandable way. My only word of caution would be that WashU does see a lot of patients and the majority of your interactions will not be with Dr. Omurtag.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
WashU sees a lot of patients, and the service is not very personal. We have not been treated poorly, but we also have not been treated exceptionally well by the staff. Dr. Omertag is very kind and personal, but we only saw him for consultations.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
I did 3 IUIs, two with Clomid and one natural. I did day 12 ultrasounds to monitor follicles for the second and third cycles. For one cycle it was determined that the clomid diminished my lining so I was given estradoil and a trigger shot. IUI's were typically done the day after the positive LH surge. They were done by the nurse.
Describe your experience with your nurse at Washington University School of Medicine.
The nursing staff is competant and efficient. However, I cannot say that they show much compassion or attempt to get to know you personally. This is probably due to the volume of patients they see.
Describe your experience with Washington University School of Medicine.
The obvious strength of WashU is that they have the highest success rates in the area. The doctors are experts at one of the most highly ranked medical centers in the country. Dr. Omrutag is very personable and patient as well. The weakness is that the staff is not very personal.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
IUIs were $385, and ultrasounds were $345. IVF is going to be approximately $11,500 (before meds).
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
We are just beginning the IVF process, but during our IVF consultation he informed us that they recommend transfering only one embryo.
9
Doctor
Kenan Omurtag
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2017, Unsuccessful
NPS
6
NPS
7
Age 35
2 IVF
Endometriosis
Tubal Blockage
Uterine Fibroids
European
Income $50K - $99K
1st of 2 Docs
2 IVF With Other Docs
Doesn't Recommend
Neutral
Unsuccessful
Dr. Omurtag was very patient and kind, very understanding. He does the initial consult, but works with a team of doctors to decide treatments. He was very responsive when there was a problem. He didn't seem to have a sense of urgency with the situation, and did not suggest any supplements or outside procedures that have shown to maybe contribute to success, just the basic medical IVF treatment.... No change after the 1st failed cycle except increase dosages of gonal F and menopure. No planned change after 2nd failed cycle.
The clinic [Washington University] was very efficiently run and the staff and drs. were always great at answering questions and explaining. The clinic does not provide or cordinate outside support, or seem to act woth urgency... The care cordinator and staff were always compassionate and helpful. The care coordinator was generally very responsive especially in the case of emergencies.... Monitoring is done in the very early morning and usually can be accomplished within 10 to 30 min, depending on if you are having bloodwork or a scan as well.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag was very patient and kind, very understanding. He does the initial consult, but works with a team of doctors to decide treatments. He was very responsive when there was a problem. He didn't seem to have a sense of urgency with the situation, and did not suggest any supplements or outside procedures that have shown to maybe contribute to success, just the basic medical IVF treatment.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Definitely do your own research into any supplemental treatments, vitamins, etc. that might provide some benefit. This clinic is much more of a hospital setting than some other clinics.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
The staff and Dr. Omurtag were very kind and supportive. Dr. Omurtag always had time for questions and concerns. My only complaint was that they seemed to think we could do as many cycles as it took, there was no sense of urgency.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
Long agonist protocol, a month of birth control, 2 weeks of lupron treatment before the stimulation phase began. Wgg retrieval is very much in a hospital surgical room setting. No change after the 1st failed cycle except increase dosages of gonal F and menopure. No planned change after 2nd failed cycle.
Describe your experience with your nurse at Washington University School of Medicine.
The care cordinator and staff were always compassionate and helpful. The care coordinator was generally very responsive especially in the case of emergencies.
Describe your experience with Washington University School of Medicine.
The clinic was very efficiently run and the staff and drs. were always great at answering questions and explaining. The clinic does not provide or cordinate outside support, or seem to act woth urgency (we will just keep doing cycles till it takes...)
Describe your experience with your monitoring appointments at Washington University School of Medicine.
Monitoring is done in the very early morning and usually can be accomplished within 10 to 30 min, depending on if you are having bloodwork or a scan as well. It is very efficent but they do not make you feel like it is an assembly at all.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
A long agonist cycle with transfer and medication cost about 15,000$. ICSI was around another 1000$.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
Dr. Omurtag was fine with transfering 2 untested embryos and after age 35 and previously failed cycles would transfer 3 untested embryos.
6
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
7
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
9
NPS
9
Age 31
1 IVF
PCOS
Recurrent Pregnancy Loss
Other
Income $100K - $199K
2nd of 2 Docs
7 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Kenan Omurtag] can be cut and dry when it gets to the medical side of things. He will tell you like it is, but you can’t take it to heart.... He did the basic ivf routine each time, when I did find out I was pregnant, he had me take baby aspirin and shots of progesterone and lovenox due to MTHFR and PI1.... He would call after hours to go over things and explain in detail what our next steps would be
The clinic [Washington Univ School of Med-STL] was very clean and organized. Everything is in the same office so you don’t have to go anywhere else for blood work or surgeries. They close for a month each year (January I believe) to sterilize so be aware of that... Most of the nursing staff were great and very nice! My coordinator was very unreliable in answering calls, wouldn’t respond with urgent matters and when calling to tell me my beta, was not sympathetic. I wasn’t a fan of hers but I stuck with it to see Dr. O.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
He is very thorough, understanding and determined. He listened to my concerns and even when he didn’t think things were necessary, he ran tests to give me peace of mind. He gave us our twins and we couldn’t be more grateful!
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
He can be cut and dry when it gets to the medical side of things. He will tell you like it is, but you can’t take it to heart.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
He would call after hours to go over things and explain in detail what our next steps would be
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
He did the basic ivf routine each time, when I did find out I was pregnant, he had me take baby aspirin and shots of progesterone and lovenox due to MTHFR and PI1.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Cathy)
Most of the nursing staff were great and very nice! My coordinator was very unreliable in answering calls, wouldn’t respond with urgent matters and when calling to tell me my beta, was not sympathetic. I wasn’t a fan of hers but I stuck with it to see Dr. O.
Describe your experience with Washington University School of Medicine.
The clinic was very clean and organized. Everything is in the same office so you don’t have to go anywhere else for blood work or surgeries. They close for a month each year (January I believe) to sterilize so be aware of that. I have nothing bad to say!
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
We were lucky enough to have fertility coverage with our insurance. We ran out of funds just before our final transfer so we paid out of pocket for that. I believe it was $1,000. In total, we spent $16k
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
We transferred 1 resulting in a chemical pregnancy. Next we transferred 2 resulting in a neg. Finally we transferred 2 again and now have twins! It’s a choice you have to make for yourself I feel. Be prepared for each embryo to stick. There’s always a possibility!
What specific things went wrong at Washington University School of Medicine?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Washington University School of Medicine.
I was due to take an injection and it needed to be sent to the pharmacy and I also needed to know the amount. I called and left several messages and did not get a call back. It was getting close to the office being closed and it would have ruined my whole cycle had I not taken this shot. Luckily I was able to connect with someone at the front desk who walked back to my coordinator and demanded to take my call. It ended up working out but it was a close call and I would have lost a cycle and the money spent for ultrasounds blood work and medication leading up to this.
9
Doctor
Kenan Omurtag
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unsuccessful
NPS
0
NPS
0
Age 29 - 30
2 IVF
Unexplained
European
Income $50K - $99K
1st of 3 Docs
2 IUI With Other Docs
2 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr.Omurtag seems like a nice guy, but at the core of it he really does not care if you get pregnant or not. When we first saw this doctor we were essentially told that we had a greater than 60% chance of success for one cycle of IVF and that most likely since it was male Factor infertility we were battling one cycle would be all it would take. Our first cycle of IVF they retrieved 13 eggs, only 4 were mature, and only one embryo was created.
Washington University Physicians Department of reproductive endocrinology has a very impersonal approach to IVF. You are unlikely to go through the cycle with your chosen doctor, they will not customize a protocol or attempt to think outside the box to fix your protocol if your body is not reacting like it's supposed to. If your body doesn't react like a normal person's body, you will not get pregnant with this Clinic.... My PPO insurance does cover infertility.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr.Omurtag seems like a nice guy, but at the core of it he really does not care if you get pregnant or not. When we first saw this doctor we were essentially told that we had a greater than 60% chance of success for one cycle of IVF and that most likely since it was male Factor infertility we were battling one cycle would be all it would take. Our first cycle of IVF they retrieved 13 eggs, only 4 were mature, and only one embryo was created. Dr. Omurtag brushed this off as a fluke and we tried again. Washington University only has certain set protocols in place, they do not customize a protocol for the way your body reacts. If you don't fit perfectly into the box then you are not going to have success at this Clinic. Additionally, the doctor making decisions about your care is going to be whatever doctor happens to be on call for IVF that week and they may not know your case or your history at all.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
Don't.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
This doctor made flippant remarks about how it's all a numbers game and we only need one embryo implying that there's no use trying for more than one
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
My first cycle of IVF was a long Agonist protocol. We did Lupron for 10 days I think, followed by stimulation with follistim and menopur. I triggered with HCG for my retrieval. My second cycle of IVF was different, I did not use Lupron at all instead they had me simulate with follistim and menopur and ganirelix was used towards the end with an HCG trigger
Describe your experience with Washington University School of Medicine.
Washington University Physicians Department of reproductive endocrinology has a very impersonal approach to IVF. You are unlikely to go through the cycle with your chosen doctor, they will not customize a protocol or attempt to think outside the box to fix your protocol if your body is not reacting like it's supposed to. If your body doesn't react like a normal person's body, you will not get pregnant with this Clinic.
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
My PPO insurance does cover infertility. The Physician and anesthesiologist fees are prepaid before they will schedule your cycle and it was $600 even. They have a surgical room attached to their office and it bills you as a free-standing Surgical Center for Missouri Baptist and my 20% coinsurance was over $2,800 for one cycle
0
Doctor
Kenan Omurtag
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
5 of 5
Adaptability
1 of 5
0
Clinic
Washington University School of Medicine
St. Louis - Missouri Baptist Med Center
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Successful
NPS
10
NPS
10
Age 34 - 36
1 Fertility Medications
Unexplained
European
Income $200K - $499K
Nurse or HC Services
IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Omurtag is an outstanding physician! He's a warm and friendly person who makes you feel welcome during a doctor visit, especially with how difficult or delicate the situation is at hand...His bedside manner is above reproach. He doesn't talk over your head and will gladly answer any and all of your questions to put your mind at ease...At my retrieval, they extracted 15 follicles, of which 12 were good to fertilize. Four out of six fertilized with the conventional method and five of the other six with ICSI.
This clinic [Washington University School of Medicine] has their stuff together! I didn't feel like I was rushed into anything and I was given lots of information to make an informed decision with my care. Everyone from counselors, billers, secretaries, to the nursing staff and physicians were genuinely caring! I can't really think of any weaknesses that this clinic has!...My global self-pay package was about $12,600, not including medication, for IVF (fresh cycle). It included pre-IVF procedure, IVF retrieval plus ICSI, IVF transfer, and post-IVF procedure. For me, my meds ranged from $3,000 to $4,000.
How was your experience with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag is an outstanding physician! He's a warm and friendly person who makes you feel welcome during a doctor visit, especially with how difficult or delicate the situation is at hand. As an example, I felt uncomfortable with an SHG and trial transfer that we allowed a Fellow perform under his guidance, and Dr. Omurtag distracted me with talking about everyday things, like baseball, which I enjoy.
What's one piece of advice would you give a prospective patient of Kenan Omurtag at Washington University School of Medicine?
The advice I would give a prospective patient of Dr. Omurtag would be to speak up and ask questions - even if you feel it's a dumb question - there are NO dumb questions to him! He's very knowledgeable, so use that to help you make an informed decision about your fertility journey.
During treatment, were you treated like a number or a human with Kenan Omurtag at Washington University School of Medicine?
Dr. Omurtag is a very sincere and respectful physician. His bedside manner is above reproach. He doesn't talk over your head and will gladly answer any and all of your questions to put your mind at ease.
Describe the protocols Kenan Omurtag used in your cycles at Washington University School of Medicine and their degree of success.
I was diagnosed with unexplained infertility and Dr. Omurtag put me on the Long GnRH Agonist regimen. It went over 2 menstrual cycles, utilizing birth control pills beginning on CD4 (preventing pregnancy) until all active pills were taken. On CD 21, I started 20 units of Lupron ( to block ovulation) for 21 days. I started my period around this time, beginning the second cycle of the long regimen. I had an ultrasound and estradiol check to confirm suppression. Then in cycle 2, I used varying doses of Gonal F and Menopur (to stimulate my ovaries to make follicles.) Gonal F started on CD6 at 225iu, then decreased to 150iu on CD9 until last dose on CD15. I started 75iu of Menopur on CD9 through CD12. One day of 150iu of Menopur on CD13, then 75iu CD14 through CD15. I stopped all meds on CD16 for my retrieval on CD18. At my retrieval, they extracted 15 follicles, of which 12 were good to fertilize. Four out of six fertilized with the conventional method and five of the other six with ICSI.
Describe your experience with your nurse at Washington University School of Medicine.
The nursing staff for Dr. Omurtag were excellent! I don't feel like I was rushed through or felt that I was just another number. They were very friendly and supportive through the whole process.
Describe your experience with Washington University School of Medicine.
This clinic has their stuff together! I didn't feel like I was rushed into anything and I was given lots of information to make an informed decision with my care. Everyone from counselors, billers, secretaries, to the nursing staff and physicians were genuinely caring! I can't really think of any weaknesses that this clinic has!
Describe the costs associated with your care under Kenan Omurtag at Washington University School of Medicine.
My global self-pay package was about $12,600, not including medication, for IVF (fresh cycle). It included pre-IVF procedure, IVF retrieval plus ICSI, IVF transfer, and post-IVF procedure. For me, my meds ranged from $3,000 to $4,000. I also sought out rebates, coupons, etc, to help off-set those medicine costs.
Describe Kenan Omurtag's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
Dr Omurtag seemed okay with my decision to transfer 2 embryos, informing me of the risks/benefits and not trying to persuade me either way. He was quite supportive. However, on the day of the transfer, another doctor (Dr. Randal Odem) performed it because he was being on call that week. He double checked with me and my decision to do two, informing me one last time of benefits/risks of transferring two, but I backed out and only had them transfer one embryo. I went on to have a successful singleton pregnancy and live birth of this fresh cycle.
10
Doctor
Kenan Omurtag
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5