Rated 5.1
Neutral: 61%Don't recommend: 39%5.1
0% strongly recommend
7 reviews
Humanity
6.8
6.8
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
7.5
7.5
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
3.8
3.8
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.4
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Wash U. St. Louis
Residency
Georgetown
Fellowship
U. of Utah

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Kenneth Wong works at

Kaiser Permanente SoCal
Rated 7.5
Strongly recommend: 41%Neutral: 32%Don't recommend: 26%7.5

At 2 offices

Fontana
9961 Sierra Ave
Fontana, CA 92335
(888) 750-0036
Ontario
2295 S Vineyard Ave
Ontario, CA 91761
833-574-2273
Explore Clinic

7 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
7
7
Age 36 - 37
3 IUI
Diminished Ovarian Reserve
Male Factor
Latinx
Income $500K+
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Wong provided my husband and I with realistic expectations and answered all of our questions. I never felt pressured with him and he always let us set the pace for our treatment plan. Additionally, whenever I reached out via e-mail, he responded promptly. I do wish that I was able to see him more often during my visits and/or that he performed all of my IUIs...
The majority of [the Kaiser Permanente SoCal] nurses and ultrasound techs were great! They were always really informative and kind with the exception of a few...It was really challenging to get an initial appointment due to their backlog from covid and sometimes getting appointments at the beginning of a cycle was challenging too. They only have about 3-4 doctors, so their availability can be very limited.
How was your experience with Kenneth Wong at Kaiser Permanente SoCal?
Dr. Wong provided my husband and I with realistic expectations and answered all of our questions. I never felt pressured with him and he always let us set the pace for our treatment plan. Additionally, whenever I reached out via e-mail, he responded promptly. I do wish that I was able to see him more often during my visits and/or that he performed all of my IUIs, but I understand it is operationally impossible given the backlog from covid and limited amount of REI doctors at Kaiser. Additionally, we weren't provided with a consultation to review our bloodwork results (genetic disease carrier) prior to beginning our first treatment cycle, which I think may have been an oversight or possibly because nothing abnormal was found. Unfortunately, when I reached out to schedule an appointment for this, he did't have availability until about a month later.
What's one piece of advice would you give a prospective patient of Kenneth Wong at Kaiser Permanente SoCal?
He does his best to provide you with all of the information necessary, but be prepared with questions that are specific to your situation and treatment plan.
During treatment, were you treated like a number or a human with Kenneth Wong at Kaiser Permanente SoCal?
I definitely feel like Dr. Wong treated me like a human. Although I didn't always see him or interact with him during my many visits, when I did interact with him he gave me the guidance I was looking for and answered all of my questions,
Describe the protocols Kenneth Wong used in your cycles at Kaiser Permanente SoCal and their degree of success.
For my 1st IUI, Dr. Wong recommended 5 days on Letrozole, then one injection of Menopur on the 6th day, as well as monitoring via transvaginal ultrasound (one baseline, then another to check on follicle size). I responded well to this treatment plan (2-3 mature follicles), so he kept me on the same plan for all 3 IUI cycles that I went through. For my 4th IUI, he recommended that I do an injection cycle of Follistim, which I haven't started yet. His reasoning for moving on to an injection cycle was because it is injecting the actual hormone vs. Letrozole which "tricks the brain".
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
The majority of nurses and ultrasound techs were great! They were always really informative and kind with the exception of a few. The woman that made the appointments when you had to call in if you started your period always seemed really rushed and definitely treated me like a number. Then there was another nurse that I only encountered once who seemed indifferent/annoyed.
Describe your experience with Kaiser Permanente SoCal.
Overall, the clinic is fine, especially if your insurance covers treatment. If not, I would recommend going to a clinic that specializes in fertility treatments, as I am assuming the general attentiveness and doctor/nurse availability would be better. It was really challenging to get an initial appointment due to their backlog from covid and sometimes getting appointments at the beginning of a cycle was challenging too. They only have about 3-4 doctors, so their availability can be very limited.
Describe the costs associated with your care under Kenneth Wong at Kaiser Permanente SoCal.
I am fortunate to have 100% coverage, so I did not need to pay anything out-of-pocket.
What specific things went wrong at Kaiser Permanente SoCal?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at Kaiser Permanente SoCal.
As I previously mentioned, I was not provided with an overview of my initial bloodwork results for genetic carrier testing and had to wait 1+ months to finally get it due to lack of appointment availability with my doctor.
7
Doctor
Kenneth Wong
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Kaiser Permanente SoCal
Fontana
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unsuccessful
0
7
Age 33 - 34
2 IUI
Male Factor
South Asian
Income $100K - $199K
Consultant
1st of 2 Docs
Doesn't Recommend
Neutral
Unsuccessful
I would have just preferred someone more sensitive to the situation and had better bedside manners when the treatment was being done...felt like [Dr. Wong] didn't understand how painful it was when he used the clamp to do IUI then switched to the ultrasound stick and back to IUI since my uterus/ cervix had moved, it was very painful and I cried during the session and he didn't show any compassion and spoke to me afterwards as things were matter of fact
Billing [at Kaiser Permanente SoCal] was a little complicated since they had messed up about 3-5 times. The appointments were pretty smooth so I appreciate that...There were a variety of nurses during my IUI treatments and it ranged from some caring nurses to some that were too busy to be compassionate since they were short staff, they had a lot of things to do...
How was your experience with Kenneth Wong at Kaiser Permanente SoCal?
I just felt like my doctor didn't understand how painful it was when he used the clamp to do IUI then switched to the ultrasound stick and back to IUI since my uterus/ cervix had moved, it was very painful and I cried during the session and he didn't show any compassion and spoke to me afterwards as things were matter of fact. I would have just preferred someone more sensitive to the situation and had better bedside manners when the treatment was being done.
What's one piece of advice would you give a prospective patient of Kenneth Wong at Kaiser Permanente SoCal?
If the patient does not need a compassionate caring doctor, I would recommend them switching since this would not be the doctor for them
During treatment, were you treated like a number or a human with Kenneth Wong at Kaiser Permanente SoCal?
Didn't feel like my doctor had great bedside manners during the insemination process.
Describe the protocols Kenneth Wong used in your cycles at Kaiser Permanente SoCal and their degree of success.
I was not told about the treatment strategies until I asked what the next part was if I started my CD1. I was only aware of being on letrozole and how many pills only when I had called to get my first appointment and then the pharmacist told me. I was not told of how many follicles goal we were trying to target and therefore there was no specific rational. During IUI I was told a number for sperm motility and that was essentially it.
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
There were a variety of nurses during my IUI treatments and it ranged from some caring nurses to some that were too busy to be compassionate since they were short staff, they had a lot of things to do.
Describe your experience with Kaiser Permanente SoCal.
Billing was a little complicated since they had messed up about 3-5 times. The appointments were pretty smooth so I appreciate that. Although I do understand it is during the pandemic, it was hard not having your spouse there in the room during the treatment
Describe the costs associated with your care under Kenneth Wong at Kaiser Permanente SoCal.
Ultrasound - Pelvic Limited (76857C) $60.00 Blood Work - HCG Pregnancy Test (84702) $0.00 Ovidrel 250 MCG Choriogonadotropin Alfa (Trigger) Rx# 122503460087 $112.49 Letrozole 2.5 MG Tablet Rx# 122503460086 $3.58 Ultrasound - f/up for follicles (76857C) $55.00 Sperm Isolation, simple (89260A) $50.00 Insemination - intra-uterine (58322A) $127.00 Total $408.07
What specific things went wrong at Kaiser Permanente SoCal?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at Kaiser Permanente SoCal.
The doctor did not mentioned the increase in medication for the next treatment. They also at first before I started IUI mention that we were not a candidate for IUI and IVF would be the better route. However, during the first IUI the same doctor mentioned that IVF might not be the best route and therefore the information was conflicting and confusing
0
Doctor
Kenneth Wong
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Kaiser Permanente SoCal
Fontana
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
8
7
Age 28 - 29
2 Fertility Medications
Male Factor
PCOS
European
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
During appointments he [Dr. Wong] presented information and answered all of our questions. He was reassuring and positive when he could be. At one point when delivering bad news, he was extremely blunt when it would have been nice to receive such bad news with more care and compassion.... I really had to advocate for options when we were initially told IVF was our only option. Because I pressed for other options, we saw improvement in our test results and we now have a ton of options before IVF.
The nursing staff [Kaiser Permanente SoCal] has been the best part of our whole experience. They have both been extremely compassionate, reassuring, and clear on the phone and in person. Both my husband and I have had nothing but wonderful experiences with the nursing staff in this office.... Once you have your initial appointment, much easier to get scheduled. The office staff is quick with calling back, attentive,
How was your experience with Kenneth Wong at Kaiser Permanente SoCal?
He offered us whatever information we requested and was helpful in offering us whatever options were realistically available to us. I found, however, that I really had to advocate for options when we were initially told IVF was our only option. Because I pressed for other options, we saw improvement in our test results and we now have a ton of options before IVF.
What's one piece of advice would you give a prospective patient of Kenneth Wong at Kaiser Permanente SoCal?
Advocate for yourself. Do your own research. Ask for alternatives. Start with small steps. Get the male partner tested first before starting ANY treatments.
During treatment, were you treated like a number or a human with Kenneth Wong at Kaiser Permanente SoCal?
During appointments he presented information and answered all of our questions. He was reassuring and positive when he could be. At one point when delivering bad news, he was extremely blunt when it would have been nice to receive such bad news with more care and compassion.
Describe the protocols Kenneth Wong used in your cycles at Kaiser Permanente SoCal and their degree of success.
Clomid for 2 cycles, 50 mg for 4 days starting on day 3 of the cycle. Progesterone test on day 19 of the cycle. Used to induce ovulation with PCOS. These 2 cycles were completed prior to husband being tested - once tested, we stopped with Clomid to try vitamins to increase his numbers.
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
The nursing staff has been the best part of our whole experience. They have both been extremely compassionate, reassuring, and clear on the phone and in person. Both my husband and I have had nothing but wonderful experiences with the nursing staff in this office.
Describe your experience with Kaiser Permanente SoCal.
Hard to get an appointment as an initial patient. Little coverage for insurance (as with most places). Once you have your initial appointment, much easier to get scheduled. The office staff is quick with calling back, attentive, and they don't keep you waiting to get tests completed and treatments started.
Describe the costs associated with your care under Kenneth Wong at Kaiser Permanente SoCal.
Clomid for each cycle: $5 Consult meetings: $60-$160 HSG: $600 Male Sperm Analysis: $15
Describe Kenneth Wong's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente SoCal.
N/A
8
Doctor
Kenneth Wong
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Kaiser Permanente SoCal
Fontana
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
8
9
Age 33 - 34
2 IUI
Recurrent Pregnancy Loss
Unexplained
Other
Latinx
Income $100K - $199K
Nurse or HC Services
1st of 3 Docs
Neutral
Strongly Recommends
Unsuccessful
[Dr. Kenneth Wong] is very straightforward, although I wish he would have explained certain results of our labs/blood results a bit more delicately. He does tend to use a lot of scientific terminology, which can be a little hard to understand at times. With Kaiser, you might not always see Dr. Wong, sometimes you may see a nurse or PA or another doctor that is available.
You won't always see the same doctor, you may see a nurse or PA or different doctor (there are 3 dr's). It's sometimes hard to get a hold of someone on the phone...Early morning appointments were usually not available to me, which made it difficult because I work full-time (9-5). Wait times were sometimes very long--don't expect to be out quick. No weekend appointments unless you are going for ultrasound or IUI procedure.
How was your experience with Kenneth Wong at Kaiser Permanente SoCal?
Dr. Wong is very straightforward, although I wish he would have explained certain results of our labs/blood results a bit more delicately. He does tend to use a lot of scientific terminology, which can be a little hard to understand at times. With Kaiser, you might not always see Dr. Wong, sometimes you may see a nurse or PA or another doctor that is available. Overall, I would recommend Dr. Wong.
What's one piece of advice would you give a prospective patient of Kenneth Wong at Kaiser Permanente SoCal?
write down any questions you might have before your appointment and take the questions with you.
Describe the protocols Kenneth Wong used in your cycles at Kaiser Permanente SoCal and their degree of success.
Im sorry i cant remember.
Describe your experience with your nurse at Kaiser Permanente SoCal. (Assigned nurse: Alma)
Very nice and she usually returned all of my phone calls.
Describe your experience with Kaiser Permanente SoCal.
You won't always see the same doctor, you may see a nurse or PA or different doctor (there are 3 dr's). It's sometimes hard to get a hold of someone on the phone. Usually you have to leave a message and Julie or a nurse will call you back. Early morning appointments were usually not available to me, which made it difficult because I work full-time (9-5). Wait times were sometimes very long--don't expect to be out quick. No weekend appointments unless you are going for ultrasound or IUI procedure. Overall, I was satisfied with my care and would recommend Kaiser Infertility to friends or family.
Describe the costs associated with your care under Kenneth Wong at Kaiser Permanente SoCal.
Only $35 co-pays through my insurance and co-pays for medications, which was usually less than $100.
Describe Kenneth Wong's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente SoCal.
n/a
8
Doctor
Kenneth Wong
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Kaiser Permanente SoCal
Fontana
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
6
6
Age 29 - 30
2 IUI
Unexplained
Latinx
Income $50K - $99K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
I met dr Wong one time , and during that time he was very knowledgeable and let us know our chances of becoming pregnant once he diagnosed us with unexplained infertility . He right away wanted to take action and tell us what he recommended and that was an iui. ... We completed to iui treatments with dr Wong , you had to come in on day 3 of your period get scanned to make sure everything is a go , then prescribed Clomid 50 mg to take day3- day 7 then on day 8 take a shot of 1ml fermera sub q . On day 10 go in again for another ultrasound scan and the NP would then tell you when to administer your HCG trigger shot and the date to come in for insemination
The clinic [Kaiser Permanente] is very busy just stay up to date with your appts and be your own patient advocate , don’t be scared to ask any questions and if something should be done differently . All of the staff was very friendly and took there time with answering all your questions ... I would say the only reason I felt like a number was due to the scheduling system you had to call everyday that you were on your cycle to find an available appointment time , and this was difficult for me since I was driving an hour there and back.
How was your experience with Kenneth Wong at Kaiser Permanente SoCal?
I met dr Wong one time , and during that time he was very knowledgeable and let us know our chances of becoming pregnant once he diagnosed us with unexplained infertility . He right away wanted to take action and tell us what he recommended and that was an iui.
What's one piece of advice would you give a prospective patient of Kenneth Wong at Kaiser Permanente SoCal?
That you might only get to see him one time , unless you change your course of action.
During treatment, were you treated like a number or a human with Kenneth Wong at Kaiser Permanente SoCal?
I would say the only reason I felt like a number was due to the scheduling system you had to call everyday that you were on your cycle to find an available appointment time , and this was difficult for me since I was driving an hour there and back.
Describe the protocols Kenneth Wong used in your cycles at Kaiser Permanente SoCal and their degree of success.
We completed to iui treatments with dr Wong , you had to come in on day 3 of your period get scanned to make sure everything is a go , then prescribed Clomid 50 mg to take day3- day 7 then on day 8 take a shot of 1ml fermera sub q . On day 10 go in again for another ultrasound scan and the NP would then tell you when to administer your HCG trigger shot and the date to come in for insemination
Describe your experience with your nurse at Kaiser Permanente SoCal.
She had wonderful bedside manner and very detailed with explanations and procedures
Describe your experience with Kaiser Permanente SoCal.
The clinic is very busy just stay up to date with your appts and be your own patient advocate , don’t be scared to ask any questions and if something should be done differently . All of the staff was very friendly and took there time with answering all your questions
Describe the costs associated with your care under Kenneth Wong at Kaiser Permanente SoCal.
About 700 dollars per iui
6
Doctor
Kenneth Wong
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Kaiser Permanente SoCal
Fontana
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2017, Unsuccessful
8
10
Age 25 - 26
2 IUI
Anovulation
Male Factor
PCOS
Latinx
Income $0 - $49K
1st of 2 Docs
Neutral
Strongly Recommends
Unsuccessful
[Dr. Kenneth Wong] Not very friendly. Very blunt but looked at results and computer while talking to us instead of looking at us and understanding our feelings...Very skillful and knew what he was talking about. But did not show compassion towards us. Did not see him every visit. But he is very smart and I do trust him and know that his job is to just help us get pregnant and not a therapist...Clomid for 10 days beginning on day 3.
Everyone [at Santa Barbara Fert Ctr] is friendly and very understanding as to why you are there. Only hard part is sharing the clinic with already pregnant ladies....[nursing staff] Very friendly...[Dr. Wong] Very skillful and knew what he was talking about. But did not show compassion towards us. Did not see him every visit. But he is very smart...Not very friendly. Very blunt but looked at results and computer while talking to us instead of looking at us and understanding our feelings
How was your experience with Kenneth Wong at Santa Barbara Fertility Center?
Very skillful and knew what he was talking about. But did not show compassion towards us. Did not see him every visit. But he is very smart and I do trust him and know that his job is to just help us get pregnant and not a therapist.
What's one piece of advice would you give a prospective patient of Kenneth Wong at Santa Barbara Fertility Center?
Be prepared. Go in hoping for the best but know that it is a process.
During treatment, were you treated like a number or a human with Kenneth Wong at Santa Barbara Fertility Center?
Not very friendly. Very blunt but looked at results and computer while talking to us instead of looking at us and understanding our feelings
Describe the protocols Kenneth Wong used in your cycles at Santa Barbara Fertility Center and their degree of success.
Clomid for 10 days beginning on day 3. Scans every week and iui on the day after trigger shot. Progeaterone while the two week wait. No pregnancy achieved.
Describe your experience with the nursing staff at Santa Barbara Fertility Center.
Very friendly.
Describe your experience with Santa Barbara Fertility Center.
Everyone is friendly and very understanding as to why you are there. Only hard part is sharing the clinic with already pregnant ladies. Happy for them but does make us ttc ladies sad......................
Describe the costs associated with your care under Kenneth Wong at Santa Barbara Fertility Center.
Insurance covered 50% of meds and visits. still paid a total of $800 per cycle
8
Doctor
Kenneth Wong
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Santa Barbara Fertility Center
Santa Barbara
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2018, Unknown Success
8
10
Age 23 - 27
3 IUI
Anovulation
Male Factor
PCOS
Latinx
Income $0 - $49K
Operations
2nd of 3 Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Kenneth Wong is so nice and treated me like a human. IuI went so smooth. ... He explains everything in detail and always calls to check on me. ... Very knowledgeable doctor. ... Listened to me and all my comcerns. Always kept me hopeful ... His helpers nurses [Loma Linda U] are so nice and respectful. I still feel hopeful. Ivf is next with him. ... Testing. Blood, hormones, hsg, we dis clomid and monitoring. And IUI. ... Ask every question!!
Every one responds quickly. Nurses are the best. Never felt like a number. ... Nice clinic [Loma Linda U] just sucks seeing pregnant women all the time. ... [Nurses] Very nice and understanding. Always reapinded to my questions. ... Just very expensive. ... $1200 IUI cycle... His [Dr. Wong's] helpers nurses are so nice and respectful. I still feel hopeful. ... Testing. Blood, hormones, hsg, we dis clomid and monitoring. And IUI.
How was your experience with Kenneth Wong at Loma Linda University?
Very knowledgeable doctor. Listens to me. Just very expensive. His helpers nurses are so nice and respectful. I still feel hopeful. Ivf is next with him. He explains everything in detail and always calls to check on me.
What's one piece of advice would you give a prospective patient of Kenneth Wong at Loma Linda University?
Ask every question!!
During treatment, were you treated like a number or a human with Kenneth Wong at Loma Linda University?
Listened to me and all my comcerns. Always kept me hopeful
Describe the protocols Kenneth Wong used in your cycles at Loma Linda University and their degree of success.
Testing. Blood, hormones, hsg, we dis clomid and monitoring. And IUI.
Describe your experience with your nurse at Loma Linda University. (Assigned nurse: Lynne heiss)
Very nice and understanding. Always reapinded to my questions.
Describe your experience with Loma Linda University.
Nice clinic just sucks seeing pregnant women all the time. Every one responds quickly. Nurses are the best. Never felt like a number. Kenneth Wong is so nice and treated me like a human. IuI went so smooth.
Describe the costs associated with your care under Kenneth Wong at Loma Linda University.
Exoensive. $1200 IUI cycle
Describe Kenneth Wong's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Loma Linda University.
N/A
8
Doctor
Kenneth Wong
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Loma Linda University
Loma Linda
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources